commercial voice - USA Communications

commercial voice - USA Communications
COMMERCIAL VOICE
USER GUIDE
Welcome to USA Communications Commercial Voice.
We thank you for being our customer, we take pride in providing superior and reliable
Commercial Voice services to our customers.
This document should answer any questions you may have regarding your Commercial Voice service,
including how to use the main features.
For information on additional features and options available, please go to your online Account Portal:
phone.usacommunications.tv
or call
877-234-0102.
My Digital Voice telephone number is:
______________________________________
My Account Portal login and password is:
___________________________________
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COMMERCIAL VOICE
USER GUIDE
Table of Contents
General Information
Making Calls with Commercial Voice............................................. 3
911 Information ............................................................................. 3
Using the Account Portal System ................................................. 3
How to Change your Password ..................................................... 3
How to Access Voicemail .............................................................. 4
Features of Commercial Voice Services
Features Overview ......................................................................... 5
Anonymous Call Rejection ............................................................ 5
Call Forward Always ...................................................................... 6
Call Waiting .................................................................................... 7
Do Not Disturb ............................................................................... 7
Speed Dial ..................................................................................... 8
Three Way Calling .......................................................................... 8
Voicemail Management ................................................................. 9
Feature Access Codes .................................................................. 10
Technical Support Information
Contact Information ....................................................................... 10
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COMMERCIAL VOICE
USER GUIDE
General Information
Making Calls with Commercial Voice service
You can make calls by dialing the number on your phone, as you always have.
For calls within your area code, you may dial 7, 10 or 11 digits.
Example: 555-1212, 859-555-1212 or 1-859-555-1212
When dialing outside you area code, you may use 10 or 11 digits.
Example: 859-555-1212 or 1-859-555-1212
For international calls, you would dial just as you would with a standard analog telephone.
(International Access Code + Country Code + City Code + Number)
Example: 011 + 39 (Italy) +81 (Naples) +Number
Note: The international calling feature is disabled by default. To enable please contact USA Communications.
To receive a call, simply, pick up your phone’s handset like you always have.
Important 911 Information
While the 911 system through Commercial Voice services will work very similarly to your standard analog
telephone, there are a few important differences you need to be aware of.
•
•
Each time you move, you will need to update your information on the Account Portal. It may
take a few days to activate and change your 911 feature, so please think ahead when moving the
location of your digital telephone.
Electrical or Broadband Outages can prevent 911 dialing with our system. As your phone
service is relying on both your broadband connection and electrical power, if these go out, so will
your Digital Voice service. Once the power and broadband connection return, your system will
function properly again.
Important: Additional 911 information is available on the Account Portal for you to read and
reference. Please be safe and read all material related to this issue.
Using the Account Portal System
1. Open your web browser and point it to https://phone.usacommunications.tv
2. Your Username is yourphonenumber@usacommunications.tv
Example: 3085551212@usacommunications.tv
3. You will have to call to get a new password from Technical Support at 1-866-638-7877
4. Click Login
How to Change Your Password
You can use the Account Portal to configure all of your Commercial Voice features. To change your
password, do the following:
1. Click on the Change Password tab. Your new password must be 4-12 nonblank characters and
contain at least one number.
2. Enter your old password, enter your new password, confirm your new password, and click Submit.
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COMMERCIAL VOICE
USER GUIDE
How to Access Voicemail
Accessing the Voicemail System for the First Time
• From your own phone, dial *62
• The default pass code is 4227
• Enter a new pass code at the voicemail prompt
• Re-enter the same new pass code at the prompt
• If your new pass code is accepted, you will hear “your password has been changed successfully”
• Press the # key
Once in the system, you will hear “Welcome to your Voice Messaging System. If you are not calling from
your home phone press the * key.”
Helpful Hint: To eliminate the need to dial your own phone number when accessing your voicemail,
please refer to the Speed Dial instructions on page 19. You can set your own phone number as a speed
dial code.
Accessing Voicemail while at Home or Away
• From your own phone, dial your phone number
• Enter your pass code at the prompt
• From a different phone, dial your phone number
• Press * to access your voicemail, once your recording picks up
• Enter your pass code
Voicemail Main Menu
1. To listen to your messages, press 1
2. To change your mailbox busy greeting, press 2
3. To change your mailbox no answer greeting, press 3
4. To compose and send a new message, press 5
5. To delete all messages, press 7
6. To go to the CommPilot Voice Portal press the * key
7. To repeat this menu, press the # key
While Listening to the Messages Menu
1. To save this message, press the # key
2. To erase this message, press 7
3. To repeat this message, press 2
4. To go back to the previous message, press 4
5. To play the message envelope, press 5
6. To go to the next message, press 6
7. For additional options, press 9
8. To go back to the previous menu, press the # key
CommPilot Voice Portal Menu
1. To access your voicemail box, press 1
2. To record your name, press 3
3. To change your call forwarding options, press 4
4. To make a call, press 6
5. To change your pass code, press 8
6. To exit the CommPilot Voice Portal, press 9
7. To repeat this menu, press the # key 10
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COMMERCIAL VOICE
USER GUIDE
Features of Commercial Voice Services
Features Overview
1. On the Home page of the Account Portal, you will see the Features Configuration button where you
can choose the features like Call Forward, Simultaneous Ring, etc.
2. Below is a list of our top features:
ANONYMOUS CALL REJECTION
CALL FORWARD ALWAYS
CALL WAITING
DO NOT DISTURB
SPEED DIAL
THREE WAY CALLING
VOICE MAIL MANAGEMENT
The following pages contain instructions for configuring these listed features. Also refer to the online
Account Portal for support and information about additional features and options.
Anonymous Call Rejection (*77)
Use this feature to prevent or allow calls from callers who have blocked their phone numbers from being
identified. Blocked callers hear a message notifying them that their calls are being rejected.
You can activate this service at any time and configure it from your Account Portal.
Steps
Details
Turn Anonymous Call
Rejection on or off
Click “On” or “Off.” When on, Anonymous
Call Rejection prevents calls from callers
who have chosen to block the identification of their phone numbers. These callers
hear an automated message that their call
is being denied because of the block. The
default for this service is “Off.”
Save your changes
Click Apply to save your changes.
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COMMERCIAL VOICE
USER GUIDE
Call Forwarding Always (*72) To cancel (*73)
Use this feature to activate and edit the options for the Call Forwarding Always (CFA) service.
The Call Forwarding Always service allows you to redirect your incoming phone calls to another number,
such as a mobile phone or administrative assistant. Variations of Call Forwarding include Call Forwarding
No Answer and Call Forwarding Busy. Unlike those services, Call Forwarding Always redirects all of your
calls, not just those received when you do not answer or when you are talking on your phone.
From Your Voicemail
Call Forwarding Always can be activated and its options can be changed using your voicemail. To do this
dial * 72, followed by the phone number to which you wish your calls to be redirected.
Your calls remain forwarded until you dial the deactivation code.
From Your Account Portal
Call Forwarding Always can also be activated or its options can be changed using your Account Portal.
Steps
Details
Turn Call Forwarding
Always on or off
Click “On” or “Off”. When on, Call Forwarding Always forwards all your
incoming calls to the phone number you entered in the Calls Forward to
text box.
Confirm or enter the
phone number
If the phone number indicated is the number to which you want all of
your calls forwarded, no action is necessary. You can enter feature
access codes * and speed codes in addition to phone numbers and
extensions. To edit or delete a phone number, click and drag your
mouse pointer over the information in the text box. Press the DELETE
key on your keyboard to empty the text box of its contents or simply
begin typing to enter new information, the new phone number in a valid
format (no dashes, parentheses, or spaces are necessary). To forward
to a long distance number, it must be preceded by a “+” and a country
code. If you type an invalid phone number, you are prompted to retype
it. This is required information when the service is on.
Select whether to
play a ring reminder
The “Play Ring Reminder when a call is forwarded” check box causes
the service to play a short ring burst at your home/office phone when a
call is forwarded. No ring reminder is played if this box is not checked.
Save your changes
Click Apply to save your changes.
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COMMERCIAL VOICE
USER GUIDE
Call Waiting
Use this feature to turn the Call Waiting service on or off. This service allows you to decide whether
phone calls in progress can be interrupted by other calls.
NOTE: This service is not available with all access device types.
From Your Account Portal
Call Waiting can be activated or its options can be changed using your Account Portal.
Steps
Details
Turn Call Waiting
on or off
Click “On” or “Off”. When this service is on and you receive a call while
another call is already in progress, you will hear a beep. You can put the
first call on hold to answer the incoming call. When this service is turned
off, the caller hears a busy tone. The default for this service is “On”.
Save your changes
Click Apply to save your changes.
Do Not Disturb (*78) To Cancel (*79)
Use this feature to prevent your phone from ringing. Callers are sent to Voicemail or another specified
location, such as a number indicated by the Call Forwarding Busy service.
From Your Voicemail
The Do Not Disturb service can be activated or options can be changed using your voicemail.
To do this, dial *78.
From Your Account Portal
Do Not Disturb can also be activated or its options can be changed using your account portal.
Steps
Details
Turn the service
on or off
Click “On” or “Off”. When on, Do Not Disturb prevents your phone
from ringing and callers are given busy treatment (such as being sent
to Voice Messaging, if available, or forwarded to the specified number
of the Call Forwarding Busy service, if available). The default for this
service is “Off.”
Select whether to
play a ring reminder
The “Play Ring Reminder when a call is blocked” check box causes the
service to play a short ring burst if checked. No ring reminder is played
if not checked. A ring reminder is played if this service blocks a call
while this check box is checked. The ring reminder is a short ringing
burst, 500 milliseconds in duration.
Save your changes
Click Apply to save your changes.
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COMMERCIAL VOICE
USER GUIDE
Speed Dial (*74)
Use this feature to program numbers for Speed Dial. This service allows you to associate single digit codes to
frequently dialed or hard to remember phone numbers. You can dial a speed dial code instead of the full number
to place calls. To use speed dial from your phone, dial the speed dial code number, then #.
For example, to call the number associated with Speed Dial Code 6, dial 6#.
From your phone, speed Dial can also be programmed by dialing *74. For example, *74 3 8595551212
programs Speed Dial Code 3 to dial 859-555-1212.
From Your Account Portal
Steps
Details
Enter a phone number
Type a complete phone number, including a country code, if necessary
for dialing on your system.
Enter a name
Type a name or description for the speed dial code. This name does not
affect the operation of the speed dial code. It is just a convenience to help
you remember why the speed dial code was programmed. If a speed dial
code is programmed using *74, then the “Name” text box is blank.
Save your changes
Click Apply to save your changes.
Three Way Call
Use this feature to create a Three-Way Call. When this service is assigned, you can place a three-way
call using the flash-based services.
Steps
Details
While engaged
on call
Press Flash hook on phone. The initial call is held.
Enter phone number
Enter complete phone number or extension of third party. You can
press # to signal the end of the phone number or extension.
Press flash hook
When this third party is connected, press flash hook again. All parties
will then be connected in three-way call.
Press flash hook
To drop the third party, press the flash hook again.
Hang up
If either of the two parties hangs up, your call with the remaining party
is intact. If you hang up, the other two parties remain connected.
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COMMERCIAL VOICE
USER GUIDE
Voicemail Management
Voicemail Management allows you to specify how to handle your voice messages. You can retrieve voice
messages by using your phone or you can choose to send messages directly to your e-mail (not using
the phone).
Steps
Details
Turn your Voice Messaging
service on or off
Click “On” or “Off”.
Indicate how you want to
use the voice messaging
service in the “When a
voice message arrives...”
section
If you want to retrieve voice messages using your phone and your
e-mail account, select Use unified messaging.
When using unified messaging, you can check the “Use Phone
Message Waiting Indicator” box. This option provides a stuttered
dial tone (and blinking light on some phones) to inform you when
you have messages waiting.
If you always listen to your voice messages using your e-mail
account and do not use the phone retrieval option, select “Forward
it to this e-mail address:” and provide the e-mail address where
you want your voice messages to be sent.
Indicate whether you want
to be notified by e-mail of
new messages
If a check mark appears in the “Notify me by e-mail of the new
voice message at this address:” box, a short e-mail message
informing you about the new caller and date/time of the message
is sent. In the text box, type the e-mail address where you want
these notifications to be sent.
Indicate if you want a
carbon copy of your
messages
If you want a carbon copy of your messages to be sent to another
e-mail address, check the “E-mail a carbon copy of the voice
message to:” box and provide the e-mail address where you
want the copy to be sent.
Indicate whether callers
have the option to transfer
to another number instead
of leaving a voice message
If a check mark appears in the “Transfer on ‘0’ to Phone Number:”
box, callers can press 0 during your outgoing voice message and
be transferred to another number, such as a mobile phone or Auto
Attendant. If a caller presses 0 while recording a message, the
recording is aborted, no message is left and the caller is transferred.
Save your changes
Click Apply to save your changes.
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COMMERCIAL VOICE
USER GUIDE
* Other Feature Access Codes
*72
Call Forwarding Always Activation
*73
Call Forwarding Always Deactivation
*90
Call Forwarding Busy Activation
*91
Call Forwarding Busy Deactivation
*92
Call Forwarding No Answer Activation
*93
Call Forwarding No Answer Deactivation
*67
Calling Line ID Delivery Blocking per Call
*65
Calling Line ID Delivery per Call
*69
Call Return
*70
Cancel Call Waiting
*22
Flash Call Hold
*66
Last Number Redial
Tech Support Contact Information
At USA Communications our technical support specialists are always ready to help!
Our first priority is to provide you with prompt, courteous and excellent service.
For Internet & Phone Technical Support: 1-877-234-0102
Or send us an e-mail at support@usacommunications.tv
USA Communications
920 E. 56th Street Suite, B
Kearney, Ne 68847
877-234-0102
support@usacommunications.tv
phone.usacommunications.tv
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