Wake-Up Operations Guide - NEC Corporation of America

Wake-Up Operations Guide - NEC Corporation of America
UC for Enterprise (UCE)
Attendant
(UNIVERGE UA5200)
Wake Up
Operations Guide
NEC NEC Corporation
November 2010
NDA-30913, Revision 3
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functions, or features, at any time, without notice.
NEC Corporation has prepared this document for the exclusive use of
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property of NEC Corporation and shall not be reproduced without prior
written approval from NEC Corporation
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© 2010 NEC Corporation
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Corporation.
All other brand or product names are or may be trademarks or
registered trademarks of, and are used to identify products or services
of, their respective owners.
i
Contents
Introduction
1-1
UA5200 Wake-Up Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Product Interaction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
How This Guide is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Installing UA5200 Wake-Up
2-1
Before Starting the Installation Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
UNIVERGE OW5000 Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Installing UA5200 Wake-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Installing UA5200 Wake-Up Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Configuring UA5200 Wake-Up and Wake-Up Services 3-1
Configuring Guest Retention Days . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Configuring Wake-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Missed Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Hotel PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Configuring Wake-Up Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
PBX Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Guest Extension Monitor Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
UCE Attendant (UNIVERGE UA5200) Wake-Up Operations Guide - Revision 3
ii
Contents
Installing and Using the UA5200 Wake-Up Viewer
4-1
Installing UA5200 Wake-Up Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Using the UA5200 Wake-Up Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
NEAX Command Assignments
5-1
NEAX 2400 Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
NEAX Command Assignments Required Settings for UA5200 Wake-Up. . . . . 5-2
ASYD SYS1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
AHSY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
NEAX Command Assignments Required Settings for UA5200 VIP Wake-Up . 5-3
ASYD SYS1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
AHSY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
AHSY VIP Behavior Choices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
NEAX Command Assignments for Recommended PBX Wake-Up Settings. . . 5-4
ASYD SYS1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
AHSY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Troubleshooting Wake-Ups
6-1
UCE Attendant (UNIVERGE UA5200) Wake-Up Operations Guide - Revision 3
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Figures
Figure
2-1
2-2
2-3
2-4
2-5
2-6
2-7
2-8
2-9
2-10
2-11
3-1
3-2
3-3
3-4
3-5
3-6
3-7
3-8
3-9
3-10
3-11
3-12
3-13
3-14
4-1
4-2
4-3
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4-5
4-6
4-7
4-8
Title
Page
Welcome dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Ready to Install dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Installing UA5200 Wake-Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Installation Complete dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Preparing to Install screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Welcome dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
License Agreement dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Choose Destination Location dialog box . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
User Name/Password dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Ready to Install dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Installation Complete dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Guest Purge dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Missed Notification dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Add New Missed Wake-up Notification dialog box . . . . . . . . . . . . . . . . . 3-6
Hotel PBX Assignment dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Assign PBX to Hotel dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Settings dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Reports Configuration dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Reports Page dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Wake-Up Service Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
PBX Settings dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Wake-Up Service Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
VIP Wake-Ups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Voice Platform Guest Link Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16
Room Extension Failed Monitor Status dialog box . . . . . . . . . . . . . . . . 3-16
Wake-Up Viewer Welcome dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
License Agreement dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Destination Folder dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Server Information dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Ready to Install dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Installation Complete dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
Wake-Up Viewer Login dialog box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Wake-Up Viewer—Activity Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
UCE Attendant (UNIVERGE UA5200) Wake-Up Operations Guide - Revision 3
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Figures
UCE Attendant (UNIVERGE UA5200) Wake-Up Operations Guide - Revision 3
v
Tables
Table
3-1
3-2
4-1
Title
Page
Guest Purge Field Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Wake-Up Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Wake-Up Viewer options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
UCE Attendant (UNIVERGE UA5200) Wake-Up Operations Guide - Revision 3
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Tables
UCE Attendant (UNIVERGE UA5200) Wake-Up Operations Guide - Revision 3
1-1
1
Introduction
The UC for Enterprise (UCE) Attendant (UNIVERGE UA5200) Wake-Up
Operations Guide provides the information you need to install,
configure, and operate the UA5200 Wake-Up application.
Chapter Topics
• UA5200 Wake-Up Overview
• How This Guide is Organized
UA5200 Wake-Up Overview
Wake-Up is an intranet application which provides an organization with a
tool to centrally store and manage wake-up schedules for guests. The
Wake-Up application is an add-on module to the UA5200 Client
application.
This application will utilize the call processing layer of the UA5200 Client
Attendant to interact with the UA5200 Wake-Up Service on the OW5000
Server, which uses OAI to talk to the PBX to manage wake-ups. It will
also interact with the OW5000 database for data purpose.
The important features are listed below:
• Guest data integrated with the UA5200 Client directory
• Manage wake-ups per guests
• Provides notification and views for managing missed wake-ups
UCE Attendant (UNIVERGE UA5200) Wake-Up Operations Guide - Revision 3
1-2
Introduction
Product Interaction
UA5200 Wake-Up Service connects to the PBX and monitors all guest
phones. This service relays notifications regarding wake-ups from the
PBX to the Wake-Up module via the OW5000 Application Message
Service (AMS).
How This Guide is Organized
Chapter 1
Introduction
This chapter provides an overview of the UA5200 Wake-Up server and
outlines how to use this manual, including the actual manual
organization and chapter layout for the UA5200 Wake-Up.
Chapter 2
Installing UA5200 Wake-Up
This chapter describes the installation and configuration for all Wake-Up
components.
Chapter 3
Configuring UA5200 WakeUp and Wake-Up Services
This chapter describes the steps necessary to configure the UA5200
Wake-Up application.
Chapter 4
Installing and Using the
UA5200 Wake-Up Viewer
Chapter 5
NEAX Command
Assignments
Chapter 6
Troubleshooting Wake-Ups
This chapter describes the installation procedures for Wake-Up Viewer.
This chapter provides the NEAX Command Assignments for Wake-UP
and VIP Wake-UP related programming.
This chapter provides solutions for problems with VIP or non-VIP WakeUps.
UCE Attendant (UNIVERGE UA5200) Wake-Up Operations Guide - Revision 3
2-1
2
Installing UA5200 Wake-Up
This chapter provides step-by-step procedures to install and configure
the UA5200 Wake-Up and Wake-Up Service.
The following topics are included in this chapter.
Chapter Topics
• Before Starting the Installation Procedure
• Installing UA5200 Wake-Up
• Installing UA5200 Wake-Up Service
Before Starting the Installation Procedure
This section describes the required components that must be in place
before installing the UA5200 Wake-Up software.
NOTE
Each PBX must be configured for use with OAI before installing the application
software. Refer to “NEAX 2400 Commands” in Chapter 5 for NEAX Command
Assignments for Wake-UP and VIP Wake-UP related programming. Refer to the
UA5200 Operations Guide for UA5200 call processing related programming.
Before installing the Wake-Up software, please refer to the
Requirements section in the UC for Enterprise (UCE) Application
Platform (UNIVERGE OW5000) Installation Guide to verify that your
system meets the Application Environment requirements for the
OW5000 Runtime Platform and the specific application software you
purchased.
UNIVERGE OW5000 Platform
The OW5000 Platform must be installed before you install the Wake-Up
software. For instructions on how to install the OW5000 Runtime
Platform, refer to the UC for Enterprise (UCE) Application Platform
(UNIVERGE OW5000) Installation Guide.
The UA5200 Client software must be installed on all workstations that
use the UA5200 for call processing.
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2-2
Installing UA5200 Wake-Up
Installing UA5200 Wake-Up
This section details step-by-step instructions for installing the UA5200
Wake-Up software.
Use the following steps to install the UA5200 Wake-Up software.
Step 1
Place the UCE DVD into the computer’s DVD-ROM drive. On most
computers, setup will automatically start when the DVD is loaded. If
Autorun is not enabled on the computer, do the following:
—After placing the UCE DVD into the computer’s DVD-ROM drive, open
Windows Explorer and double-click the DVD-ROM drive icon.
—In the DVD-ROM file list, double-click the Setup.exe file.
Step 2
Select UA5200 Wake-Up. A preparing to Install screen displays briefly
and then a Welcome dialog box displays (Figure 2-1).
Figure 2-1 Welcome dialog box
Step 3
Click Next. A Ready to Install dialog box displays (Figure 2-2).
UCE Attendant (UNIVERGE UA5200) Wake-Up Operations Guide - Revision 3
Installing UA5200 Wake-Up
Figure 2-2 Ready to Install dialog box
Step 4
Click Install. Figure 2-3 displays briefly and then an Installation
Complete dialog box displays (Figure 2-4).
Figure 2-3 Installing UA5200 Wake-Up
UCE Attendant (UNIVERGE UA5200) Wake-Up Operations Guide - Revision 3
2-3
2-4
Installing UA5200 Wake-Up
Figure 2-4 Installation Complete dialog box
Step 5
Click Finish to complete the installation. To Show the Windows
Installer log, click the checkbox.
UCE Attendant (UNIVERGE UA5200) Wake-Up Operations Guide - Revision 3
Installing UA5200 Wake-Up
2-5
Installing UA5200 Wake-Up Service
Wake-Up Service is a Windows service used to interface between the
PBX and UA5200 clients for guest room wake-ups. The service allows
UA5200 clients to set and/or cancel guest room or suite wake-ups. This
service is for hospitality based customers.
Listed below is an overview of the Wake-Up Service features:
• responsible for synchronizing the time between UA5200 clients,
UA5200 server, and the SQL Server with PBX time
• responsible for setting/canceling guest wake-ups in the PBX for
requests from UA5200 clients
• responsible for updating the UA5200 database for wake-ups set or
canceled from external sources
• notifies UA5200 clients for missed wake-ups via Application Messaging
Service (AMS)
• records all failed wake-up calls that are notified by the PBX
Use the following steps to install the UA5200 Wake-Up Service software.
Step 1
Place the UCE DVD into the computer’s DVD-ROM drive. On most
computers, setup will automatically start when the DVD is loaded. If
Autorun is not enabled on the computer, do the following:
—After placing the UCE CD into the computer’s DVD-ROM drive, open
Windows Explorer and double-click the DVD-ROM drive icon.
—In the DVD-ROM file list, double-click the Setup.exe file.
Step 2
Select UA5200 Wake-Up Service. A preparing to Install screen displays
briefly (Figure 2-5), then a Welcome dialog box displays (Figure 2-6).
Figure 2-5 Preparing to Install screen
UCE Attendant (UNIVERGE UA5200) Wake-Up Operations Guide - Revision 3
2-6
Installing UA5200 Wake-Up
Figure 2-6 Welcome dialog box
Step 3
Click Next. A License Agreement dialog box displays (Figure 2-7).
Figure 2-7 License Agreement dialog box
Step 4
Read the license agreement in the list box and select I accept the terms
in the license agreement.Click Next to continue with the installation. A
Choose Destination Location dialog box displays (Figure 2-8).
UCE Attendant (UNIVERGE UA5200) Wake-Up Operations Guide - Revision 3
Installing UA5200 Wake-Up
2-7
Figure 2-8 Choose Destination Location dialog box
Step 5
Do one of the following:
—To install to the default folder, click Next.
—To select a different location, click Change and then select a different
location. A User Name/Password dialog box displays (Figure 2-9).
Figure 2-9 User Name/Password dialog box
Step 6
Enter your user name in the User name field. The User name format is
domain\User name or User name if the account is on the local
machine. This User name must have administrator rights on the target
machine.
UCE Attendant (UNIVERGE UA5200) Wake-Up Operations Guide - Revision 3
2-8
Installing UA5200 Wake-Up
Step 7
Enter the password associated with this user name in the Password
field and click Next. Figure 2-10 displays.
Figure 2-10 Ready to Install dialog box
Step 8
Click Install. After all files are copied, an Installation Complete dialog box
displays (Figure 2-11).
Figure 2-11 Installation Complete dialog box
Step 9
Click Finish to complete the installation. To Show the Windows
Installer log, click the checkbox.
UCE Attendant (UNIVERGE UA5200) Wake-Up Operations Guide - Revision 3
3-1
3
Configuring UA5200 Wake-Up and
Wake-Up Services
You must log in to the OW5000 Administrator in order to configure the
UA5200 Wake-Up application. Refer to the UC for Enterprise (UCE)
Application Platform (UNIVERGE OW5000) Configuration Guide for
information on how to log on to the OW5000 Administrator. When you
have finished configuring the application, you can either log out or just
close your browser.
You must have Wake-Up Administrator rights to configure the Wake-Up
options.
Chapter Topics
• Configuring Guest Retention Days
• Configuring Wake-Up
• Configuring Wake-Up Services
Configuring Guest Retention Days
This option is to set the number of days a guest will remain in the
database after the guest has checked out before the guest and any
related wake-up information will be removed.
Log on to the OW5000 Administrator program. Once you are logged in
to OW5000 Administrator, follow this path to configure the guest
retention days: OW5000 > Scheduler and then select the Guest
Purge tab. A Guest Purge dialog box displays (Figure 3-1).
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3-2
Configuring UA5200 Wake-Up and Wake-Up Services
Figure 3-1 Guest Purge dialog box
NOTE
Step 1
Enter a description for the guest purge record in the Description field.
Step 2
Enter the number of days the guest records will be kept In the Retention
Days field. A value of 1 through 365 must be entered.
Step 3
The Enabled check box turns Guest Purge on or off. Check the
Enabled box to allow the purging of guest records. Leave the box blank
to keep checked-out guests in the directory indefinitely.
Step 4
To purge the records on a recurring basis, select Recurring from the
Recurring Type drop-down list and proceed to Step 8. To purge the
records one time, select One Time from the Recurring Type drop-down
list and proceed to Step 5.
If One Time is selected, the section Schedule Time becomes available for data
entry. If Recurring is selected, the Recurrence Pattern section becomes available
for data entry.
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Configuring UA5200 Wake-Up and Wake-Up Services
3-3
Step 5
In the Schedule Time section, enter the Start Date by clicking on the
Calender icon.
Step 6
Enter the Start Time.
Step 7
Click Apply to save the Guest Purge Schedule.
Step 8
In the Recurrence Section, select Daily, Weekly, or Monthly to
schedule how often guest purge will occur.
The remainder of the Recurrence Pattern options change depending on how often the
guest purge is scheduled to occur. Refer to Table 3-1 for field descriptions and values
for each type of recurrence.
REFERENCE
Step 9
Complete the appropriate fields that correspond to the Recurrence
Pattern selected. Refer to Table 3-1 for details on available fields.
Step 10 Click Apply.
Table 3-1 Guest Purge Field Descriptions
Recurrence
Field
Description
Every ____________ days
A numeric value between 1 and 366
indicating the recurrence rate for the
guest purge.
For example, a value of 2 would
mean every 2 days.
Daily
Start Date
The date the guest purge begins.
Use the Calender icon to open a
Calender to select the date.
Start Time
The time the guest purge begins.
End By
No End Date
UCE Attendant (UNIVERGE UA5200) Wake-Up Operations Guide - Revision 3
Enable this field to set the date the
guest purge recurrence stops. Use
the Calender icon to open a Calender
to select the date.
Enable this field to continue the
defined guest purge recurrence
schedule indefinitely.
3-4
Configuring UA5200 Wake-Up and Wake-Up Services
Recurrence
Field
Description
Recur every _________weeks on:
A numeric value between 1 and 52
indicating how many weeks between
guest purge.
• Sunday
Check the radio button for the day of
the week the guest purge will occur.
At least one day must be selected.
• Monday
• Tuesday
• Wednesday
• Thursday
• Friday
• Saturday
Start Date
The date the guest purge begins.
Use the Calender icon to open a
Calender to select the date.
Start Time
The time the guest purge begins.
Weekly
End By
No End Date
Enable this field to set the date the
guest purge recurrence stops. Use
the Calender icon to open a Calender
to select the date.
Enable this field to continue the
defined guest purge recurrence
schedule indefinitely.
UCE Attendant (UNIVERGE UA5200) Wake-Up Operations Guide - Revision 3
Configuring UA5200 Wake-Up and Wake-Up Services
Recurrence
Field
Description
Day_____of every ____ month(s)
Numeric value between 1 and 31 for
Day and 1 and 12 for month.
Checking this radio button and filling
in the fields determines on what day
the guest purge occurs and how
many months between each purge.
The of every month(s).
Fields that determine the Day and
Week of the guest purge and the
number of months between guest
purges.
Start Date
The date the guest purge begins.
Use the Calender icon to open a
Calender to select the date.
Start Time
The time the guest purge begins.
Monthly
End By
No End Date
Enable this field to set the date the
guest purge recurrence stops. Use
the Calender icon to open a Calender
to select the date.
Enable this field to continue the
defined guest purge recurrence
schedule indefinitely.
Configuring Wake-Up
The following configuration options and steps are described in this
section.
•
•
•
•
3-5
Missed Notification
Hotel PBX
Settings
Reports
You must have Wake-Up Administrator privileges to view all the options above. A
Wake-Up User can only view the Reports option.
NOTE
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3-6
Configuring UA5200 Wake-Up and Wake-Up Services
Missed Notification
Missed Notifications provides a way for an administrator to configure contacts to be
displayed to the attendants as optional numbers to dial when processing missed
wake-ups.
Follow the steps below to configure the Wake-Up Missed Notification
option.
Step 1
Log on to the OW5000 Administrator program. Once you are logged in to
OW5000 Administrator, follow this path to open the UA5200 Wake-Up
missed notification options: UA5200 > Guest Link > Hotel PBX. A
Missed Notification dialog box displays (Figure 3-2).
Figure 3-2 Missed Notification dialog box
Step 2
Click Add New Missed Contact Notification. An Add New Missed
Contact Notification dialog box displays (Figure 3-3).
Figure 3-3 Add New Missed Wake-up Notification dialog box
Step 3
Enter a name for the Contact Label.
Step 4
Select a PBX from the drop-down list.
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Configuring UA5200 Wake-Up and Wake-Up Services
3-7
Step 5
The Search field is used to search for an extension. All extensions that
exist for the selected PBX displays.
Step 6
Select an extension from the grid, or type an extension in the Extension
field.
If you type an extension in the Extension field, the extension must exist.
NOTE
Step 7
Do one of the following:
—Click Apply to save the information without exiting the dialog box.
—Click Done to save the information and exit the dialog box.
—Click Cancel to close the dialog box without saving the information.
Hotel PBX
The Hotel PBX page is used to link Organizations of type Hotel to a PBX.
This mapping is required for Property Management System (PMS) and
Guest Link to be able to correctly create guest room extensions under
the correct Hotel and PBX during a data download into the OW5000
database.
To assign a PBX to a Hotel, follow the steps below:
Step 1
Log on to the OW5000 Administrator program. Once you are logged in to
OW5000 Administrator, follow this path to open the UA5200 Wake-Up
missed notification options: UA5200 > Guest Link > Hotel PBX. A Hotel
PBX Assignment dialog box displays (Figure 3-4).
Figure 3-4 Hotel PBX Assignment dialog box
Step 2
Click Assign PBX to Hotel to add an entry. Figure 3-5 displays.
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Figure 3-5 Assign PBX to Hotel dialog box
Step 3
Select the Name from the drop-down list.
Step 4
Select the PBX from the drop-down list.
Step 5
To edit an entry, click the Pencil
icon.
Trashcan
Step 6
Do one of the following:
icon. To delete an entry, click the
—Click Apply to save the information without exiting the dialog box.
—Click Done to save the information and exit the dialog box.
—Click Cancel to close the dialog box without saving the information.
Settings
To configure the Wake-Up Settings, follow the steps below:
Step 1
Log on to the OW5000 Administrator program. Once you are logged in to
OW5000 Administrator, follow this path to open the UA5200 Wake-Up
missed notification options: UA5200 > Wake-Up > Settings. A Settings
dialog box displays (Figure 3-6).
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Figure 3-6 Settings dialog box
Step 2
Enter the desired values in the fields as described in Table 3-2.
Table 3-2 Wake-Up Settings
Commands
Descriptions
Starting Wake-Up Time
Sets the default time when adding a new Wake-Up.
Allow Snooze
Disables or enables the Snooze Call section in the
client.
Populates the interval option for minutes apart.
Max Snooze Interval
Max Number of Snoozes
The drop list is pre-populated with options from 5
minimum to a maximum of 30 minutes, at 5 minute
intervals.
The drop-down list contains the possible values of
1 to 5.
Select the default value to be selected on add new
snooze in the client.
Default Snooze Interval
Lock Default Interval
The drop list is pre-populated with options from 5
minimum to a maximum of 25 minutes, at 5 minute
intervals.
Makes the minutes apart drop-down list on the
client read only.
This is a yes/no option.
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Configuring UA5200 Wake-Up and Wake-Up Services
Step 3
Click Apply to save the changes in the database or Cancel to exit the
dialog box without saving the changes.
You must log out and then log back in before you can view the new settings.
NOTE
Reports
You can use the Wake-Up Reports option to generate various reports about past,
present, and future wake up requests. Wake-Up reports are especially beneficial if
a guest complains of a missed wake-up call.
Historical data about a guest's wake-up should stay in the database until the guest
entry is deleted. When a guest is removed then all prior wake-up history can be
removed.
Follow the steps below to display a Reports page.
Step 1
Log on to the OW5000 Administrator program. Once you are logged in to
OW5000 Administrator, follow this path to open the UA5200 Wake-Up
configuration options: UA5200 > Wake-Up > Reports. A Reports Page
dialog box displays (Figure 3-7).
Figure 3-7 Reports Configuration dialog box
Step 2
Select one of the filtering options from the drop-down list before
generating the report. The default is All.
—by status of wake-up (all, pending, scheduled, completed, missed)
—by time granular to 1 hour
—by location (room number)
Step 3
Click Generate Reports. A Reports Page dialog box displays 
(Figure 3-8).
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Figure 3-8 Reports Page dialog box
The reports page displays the guest name at the top of the report. For
each wake-up event, the following information displays:
—Guest Name - name of the guest
—Room # - guest’s room number
—Extension - room’s extension
—Status - status of wake-up
—Wake Up Date and Time - time the wake-up is/was scheduled
—Guest Group - group name associated with the guest
Step 4
Click Print to print the report.
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Configuring UA5200 Wake-Up and Wake-Up Services
Configuring Wake-Up Services
The Wake-Up Service connects directly to the PBXs it is configured to, in
order to communicate with OAI. Follow the steps below to configure the
Wake-Up Services PBX Settings.
The following topics are included in this section:
• PBX Settings
• Settings
• Guest Extension Monitor Status
PBX Settings
Step 1
Log on to the OW5000 Administrator program. Once you are logged in to
OW5000 Administrator, follow this path to open the UA5200 Wake-Up
configuration options: UA5200 > Wake-Up Service. Figure 3-9 displays.
Figure 3-9 Wake-Up Service Options
Step 2
Selecting PBX Settings displays Figure 3-10.
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Figure 3-10 PBX Settings dialog box
Values in gray are read-only values assigned at the time the PBX was
configured for use with the OW5000 Platform. Changes to these values
can only be made by modifying the global PBX configuration from the
OW5000 Platform in the navigation pane. Such changes will effect every
application using that PBX. To specifically modify the PBX settings used
only by Wake-Up, use the following steps:
Step 3
Select the desired PBX from the PBX drop-down list.
Step 4
Verify the desired value for Port.

This field specifies the TCP/IP port number that the application uses
when connecting to the PBX. Use the following port values for the PBX in
use:
—NEAX 2400 IMS External IP PBX ports range from 1024 to 1039. Each
application that connects to the PBX must use a different port number.
—NEAX 2000 IPS PBX, NEAX 2400 IMS Internal IP PBX, and
UNIVERGE SV7000 ports are always 60030.
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Configuring UA5200 Wake-Up and Wake-Up Services
Step 5
Verify the value for Force Port.

This field has the following settings:
—Yes specifies that the application uses the same port each time it runs.
This should be selected to avoid problems with clearing Dterm
displays and monitoring equipment.
—No specifies that the application will retry one of the other port
numbers when the application fails to connect to the PBX because the
port may be in use by another application. This setting has no effect
when the PBX Type is NEAX 2400 IMS Internal IP, UNIVERGE
SV7000, and NEAX 2000 IPS.
You should normally select Yes for the Force Port field.
Step 6
Verify the setting for Heartbeat.

This field has the following settings:
—Yes specifies that the application checks approximately every 20
seconds to make sure the PBX connection is still alive and
operational.
—No specifies that the application will not check the PBX connection.
You should normally select Yes for the Heartbeat field.
Step 7
Check the Selected checkbox if you would like UA5200 Wake-Up to
attempt to connect to this PBX the next time it is restarted.
Step 8
Select the amount of time from the Incremental Retry Delay drop-down
list to specify how long the application waits before attempting to
reconnect to the PBX after the connection is lost.
Step 9
Select the amount of time from the Max Retry Delay drop-down list to
specify the maximum amount of time the application waits between
attempts to reconnect to the PBX after the connection is lost.
Step 10 Click Apply to save the changes or Cancel to exit the dialog box without
saving the changes.
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Settings
Follow this path to turn on Voice Platform Guest Link in order to get guest
data from the PBX: UA5200 > Wake-Up-Service > Settings. Selecting
Settings displays the Wake-Up Service Settings page. (Figure 3-11).
From here, VIP Wake-Ups and Voice Platform Guest Link can be
accessed.
Hotel PBXs must be configured before configuring the Settings option.
NOTE
Figure 3-11 Wake-Up Service Settings
Configuring Wake-Up Settings
Perform the following steps to configure Wake-Up settings.
Step 1
Click on > next to the desired PBX to display the current settings.
Step 2
Click on the Pencil icon to edit the current settings for the selected PBX.
Figure 3-12 displays.
Figure 3-12 VIP Wake-Ups
Step 3
Click on one of the following VIP Wake-Up settings:
—Turn on VIP Wake-Ups for VIP Guests
—Turn on VIP Wake-Ups for all Guests
—Turn off VIP Wake-Ups for all Guests
Step 4
Click Apply.
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Configuring UA5200 Wake-Up and Wake-Up Services
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Wake-Up Service Settings is also where Voice Platform Guest Link is
turned on to get guest data from the PBX. To enable Guest Link Basic,
perform the following steps.
NOTE
NOTE
Step 1
Click on > next to the desired PBX to display the current settings.
Step 2
Click on the Pencil icon to edit the current settings for the selected PBX.
Step 3
Check Voice Platform Guest Link.
Step 4
Click Apply.
If there was a PMS Site configured and marked as Active, it will be made inactive as
both Guest Link Basic and a PMS cannot be enabled at the same time. 
See Figure 3-13
Modifying the VIP Wake-Up settings or changing the Voice Platform Guest Link
setting will require a restart of the UA5200 Wake-Up Service application and may
require matching changes to Wake-up related PBX programming, as described in
Chapter 5, "NEAX 2400 Commands" on page 5-2.
Figure 3-13 Voice Platform Guest Link Message
Guest Extension Monitor Status
Selecting Settings displays a Room Extension Failed Monitor Status dialog box.
Figure 3-14 Room Extension Failed Monitor Status dialog box
Step 1
Select the desired Filter: PBX: option from the drop-down list.
Step 2
Select the Number (Contains, Ends With, Equals, or Starts With) from
the drop-down list, enter the value, and click Search.
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Configuring UA5200 Wake-Up and Wake-Up Services
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4-1
4
Installing and Using the UA5200
Wake-Up Viewer
This chapter provides step-by-step procedures to install and use the
UA5200 Wake-Up Viewer. This software allows a user to view and print
real-time wake-up activity from any machine that has the application
installed. This application replaces the need to physically walk to the
printer connected to the PBX and retrieve the latest output to review.
Descriptions and procedures are found in the following sections of this
chapter.
Chapter Topics
• Installing UA5200 Wake-Up Viewer
• Using the UA5200 Wake-Up Viewer
Installing UA5200 Wake-Up Viewer
This section details step-by-step instructions for installing the UA5200
Wake-Up Viewer.
Use the following steps to install the UA5200 Wake-Up Viewer software.
Step 1
Place the UCE DVD into the computer’s DVD-ROM drive. On most
computers, setup will automatically start when the DVD is loaded. If
Autorun is not enabled on the computer, do the following:
—After placing the UCE DVD into the computer’s DVD-ROM drive, open
Windows Explorer and double-click the DVD-ROM drive icon.
—In the DVD-ROM file list, double-click the Setup.exe file. A UA5200
Installation Menu displays.
Step 2
Select UA5200 Wake-Up Viewer. A preparing to install dialog box
displays briefly and then a Wake-Up Viewer Welcome dialog box
displays (Figure 4-1).
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Installing and Using the UA5200 Wake-Up Viewer
Figure 4-1 Wake-Up Viewer Welcome dialog box
Step 3
Click Next. A License Agreement dialog box displays (Figure 4-2).
Figure 4-2 License Agreement dialog box
Step 4
Click I accept the terms of the license agreement and then click Next.
A Destination Folder dialog box displays (Figure 4-3).
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Figure 4-3 Destination Folder dialog box
Step 5
Click Next to install to this folder or click Change to install to a different
folder. A Server Information dialog box displays (Figure 4-4).
Figure 4-4 Server Information dialog box
Step 6
Enter the OW5000 Server machine name in the Server Name field.
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Installing and Using the UA5200 Wake-Up Viewer
Step 7
Enter the Server Port number. The default listening port of 5690 is used
by a service on the OW5000 Server. Changing this port is not
recommended unless a network conflict is occurring. 

This information is used by Wake-Up Viewer to retrieve the database
connection string and to log information to a common log file on the
OW5000 Server.
If the Server Name is already filled in, it means that, at one time, another UA5200
application was installed. The previous value entered is supplied for convenience.
NOTE
A Ready to Install dialog box displays (Figure 4-5).
Figure 4-5 Ready to Install dialog box
Step 8
Click Install. After all files are copied, an Installation Complete dialog box
displays (Figure 4-6).
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Installing and Using the UA5200 Wake-Up Viewer
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Figure 4-6 Installation Complete dialog box
Step 9
Click Finish to complete the installation. To Show the Windows
Installer log, click the checkbox.
Using the UA5200 Wake-Up Viewer
Wake-Up Viewer uses the same login interface as the UA5200 Client.
After logging in, the activity log will be blank. Wake-Up Viewer will not
display events that were logged prior to starting Wake-Up Viewer. As
soon as a wake-up event occurs that causes the PBX to send notification
to the Wake-Up Service, the event is written to the database and then
reflected in the activity log in Wake-Up Viewer.
The Wake-Up Viewer application keeps track of the timestamp of the
first message and continues to buffer wake-up messages until the
Retain Last time has been reached. At this point, as new data arrives,
the oldest will be purged. Modifying the Retain Last time threshold does
not affect the current data in the display screen. If the retention time is
reduced and the time threshold is not passed, new data will begin to
bump off old data.
After installation, log on to the UA5200 Wake-Up Viewer. A Wake-Up
Viewer Login dialog box displays (Figure 4-7).
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Installing and Using the UA5200 Wake-Up Viewer
Figure 4-7 Wake-Up Viewer Login dialog box
Step 1
Enter your User ID.
User ID is assigned to a user with Wake-Up applications security authorization.
Options are Wake-Up Admin or Wake-Up Operator.
NOTE
Step 2
Enter the Password of the user account.
Step 3
Click OK. A Wake-Up Viewer—Activity Log displays listing all wake-up
events as sent to the UA5200 by the PBX (Figure 4-8).
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Figure 4-8 Wake-Up Viewer—Activity Log
—Current Time - time of the generated report
—Event - name of the event
—Event Time - time the wake-up was scheduled
—Extn - extension of the room
—Originator - name of the person generating the wake up call
—Room # - guest’s room number
—Guest Name - name of the guest
—Notes - any notes associated with the event
Table 4-1 Wake-Up Viewer options
Retain Last
Specifies how much data to keep in the activity
log before the maximum size is reached and the
oldest data is removed.
Auto Scroll
If checked, the scroll bar remains at the bottom
and displays the most recent entry as new events
arrive and are added to the activity log.
Ctrl+F
Allows the text to be searched. You can also
search by right-clicking in the activity log.
Print
Allows you to select a local printer or browse for
a network printer and print the contents of the
activity log screen.
Clear
Clears the activity log.
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5-1
5
NEAX Command Assignments
This guide assumes that data settings that affect the operation of all OAI
software on a system-wide basis have already been assigned on the
NEAX 2400. Such settings include, for instance, system index values
and assignment of Interface I/O Port Data in the Interface Processor
(IP). For more information about the system data settings and about the
UA5200 settings discussed in this section, refer to the following
technical manuals for the specific NEAX system in use:
• OAI System Manual
• Command Manual
• Job Specification
• Feature Programming Manual
• System Manual 
The following topics are included in this chapter.
Chapter Topics
• NEAX 2400 Commands
System Limitations:
IMPORTANT
Reporting Off-Hook Alarms in the system operates the same as it does with the
SN716 console.
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5-2
NEAX Command Assignments
NEAX 2400 Commands
Use the NEAX 2400 Maintenance Administration Terminal (MAT) to enter
these commands.
NEAX Command Assignments Required Settings for UA5200 WakeUp
ASYD SYS1
Index 79
Bit 6
(Enable OAI/ACD)
0
Index 160
Bit 0
(Enable Hotel/Motel features)
1
Index 241
Bit 2
(Enable SMFN Notifications)
1
Index 241
Bit 7
(Enable SSFN Notifications)
1
AHSY
Index 551
Bit 7
(Automatic SSFN for non-VIP Wake-Up
1
message)
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NEAX Command Assignments
5-3
NEAX Command Assignments Required Settings for UA5200 VIP
Wake-Up
ASYD SYS1
Index 79
Bit 6
(Enable OAI/ACD)
0
Index 160
Bit 0
(Enable Hotel/Motel features)
1
Index 165
Bit 4
(Enable VIP Wake-Up features)
1
Index 241
Bit 2
(Enable SMFN Notifications)
1
Index 241
Bit 7
(Enable SSFN Notifications)
1
AHSY
Index 100
Index 551
Index 551
Bit 1 & 0
(Sets the number of wake-up retries.
Required for VIP Wake-Up to have an
automatic wake-up sent if the Wake-Up
Operator does not handle a VIP Wake-Up
notification)
0&1
(Bit 1 = 0, Bit 0 = 1)
Bit 6
(Automatic SSFN for VIP Wake-Up
1
message)
Bit 7
(Automatic SSFN for non-VIP Wake-Up
1
message)
AHSY VIP Behavior Choices
Index 184
Index 184
Bit 7 & 6
(VIP Wake-up for VIP guests only.
0&0
VIP flag controlled by PMS)
7&6
(VIP Wake-Up on for all guests)
1&1
Index 165
Bit 4
(Disable VIP Wake-Up feature. Normal
0
wake-up behavior for all guests)
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5-4
NEAX Command Assignments
NEAX Command Assignments for Recommended PBX Wake-Up
Settings
ASYD SYS1
Index 172
Bit 4
(Play an announcement if VIP Wake-Up
1
becomes an automatic wake-up)
Bit 0
(Wake-up time indication on a quest
1
Dterm display)
Bit 1
(DND indication on a guest Dterm
1
display)
Bit 2
(RC indication on a guest Dterm
0
display (No))
Bit 3
(2nd wake-up indication on a guest
0
Dterm display (No))
Bit 7 & 6
(Number of PBX generated wake-up
0&0
retry attempts when guest station is
busy (three))
Bit 3
(Ringing for suite room wake-up call
0
(ring all phones))
Bit 0
(Automatic SSFN for 1st, 2nd and
0
GRP WU set by PMS (Yes))
Bit 5
(Automatic SSFN for GRP formation
0
set/cancel by PMS (Yes))
AHSY
Index 77
Index 77
Index 77
Index 77
Index 163
Index 188
Index 551
Index 551
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6
Troubleshooting Wake-Ups
For problems with VIP or non-VIP wake-ups occurring, verify the PBX
settings are correct for the desired behavior and verify the OW5000
Settings for VIP wake-ups match the PBX programming options.
Modifying the VIP settings in OW5000 Administrator will require a restart of the
UA5200 Wake-Up Service.
NOTE
If wake-ups are still not occurring as expected, review the Guest
Extension Monitor Status page in OW5000 Administrator. If a guest
extension monitoring is failing, VIP wake-ups handled by UA5200 will
not be possible.
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Troubleshooting Wake-Ups
UC for Enterprise (UCE) Attendant (UNIVERGE UA5200) Operations Guide - Revision 7
For additional information or support on this NEC Corporation
product, contact your NEC Corporation representative.
NEC NEC Corporation
UCE Attendant (UNIVERGE UA5200) Wake-Up
Operations Guide
NDA-30913, Revision 3
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