Polycom VVX 300 Quick Tips

Quick Tips for the Polycom

®

VVX

®

101 and VVX 201 Business Media Phones

3725-40289-001A | UC Software 5.4.0 or later | July 2015

Enter Data

Use the dialpad keys to enter information.

To type with the dialpad keys:

» Press a key repeatedly to view the character options and stop to select.

To backspace, press .

To type other characters:

» Press Encoding.

When using the dialpad keys, use the 1, *, 0, and

# keys.

Place Calls

You can only have one active call in progress on your phone.

You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by picking up the handset, or by pressing

or .

To place a call:

» Do one of the following:

 Pick up the handset, press or , enter the phone number, and press Send.

 Enter the phone number, press Dial and pick up the handset, or press .

 From the Lines screen, press the Line key, enter the phone number, and select

Send.

 From the Home screen, select New Call, enter the phone number, and press Send.

 Select a Favorite from the Home screen.

 Select a contact from the Recent Calls list and select Dial.

 Select a contact from the Contact

Directory and select Dial.

Answer Calls

You can answer calls using the handset, speakerphone, or a headset.

To answer a call:

» Do one of the following:

 To answer with the speakerphone, press

or press Answer soft key.

 To answer with the handset, pick up the handset.

 To answer with a headset, press .

End Calls

You can only end active calls. To end a held call, you must resume the call first.

To end an active call:

» Replace the handset in the cradle, press or , or press the End Call soft key.

To end a held call:

1 Highlight the held call and press Resume.

2 Press End Call.

Hold and Resume Calls

You can have multiple calls on hold and resume a call at any time.

To hold a call:

» Highlight the call and press the Hold soft key.

To resume a call

» Highlight the call and press the Resume soft.

Transfer Calls

You can transfer calls to any contact and choose the way to transfer the call.

To transfer a call:

1 Press and hold the Transfer soft key.

2 Choose Blind or Consultative.

3 Dial a number or choose a contact.

If you chose Blind, the call is transferred immediately.

4 If you chose Consultative, press the

Transfer soft key after speaking with your contact.

Forward Calls

You can forward an incoming call to a contact or forward all incoming calls to a contact.

To forward an incoming call:

1 On the Incoming Call screen, select

Forward.

2 Enter your contact’s number and select

Forward.

To forward all incoming calls:

1 On the Home screen, select Forward.

2 If you have more than one line, select a line.

3 Choose either Always, No Answer, or Busy.

4 Enter a contact’s number, and select Enable.

If you chose No Answer, you can enter the number of rings before the call is forwarded.

To disable call forwarding:

1 On the Home screen, select Forward or on the Idle Screen, press the Fwd softkey.

2 If you have more than one line, select a line.

3 Choose your forwarding type and select

Disable.

 Select Far Mute to mute the participant.

 Select Hold to place the participant on hold.

 Select Remove to remove the participant from the conference and end the call with the participant.

 Select Information to view information for the participant.

View Recent Calls

Mute the Microphone

You can mute or unmute your microphone during calls.

To mute or unmute your microphone:

» Press .

Microphone Mute or Microphone Unmute will display on the screen.

Initiate a Conference Call

You can initiate a conference call with up to eight contacts.

To initiate a conference call:

1 Call a contact.

2 Select Conference and call your next contact.

3 When your contact answers, select

Conference.

You can also join an active and held call into a conference call.

To join two calls into a conference call:

» On the Calls screen, select Join.

Manage Conference Calls

With the Conference Management feature enabled, you can manage all or individual conference participants when you initiate a conference call.

You can view recent placed, received, and missed calls.

To view recent calls:

» Select Dirs > Recent Calls.

View the Contact Directory

You can view and add contacts to the Contact

Directory.

To view the Contact Directory:

» From the Home screen, select Dirs >

Contact Directory.

To add a contact to the Contact Directory:

1 In the Contact Directory, select Add.

2 Enter the contact’s information and select

Save.

You can enter a number between 1 and 99 in the

Favorite Index field to make a contact a favorite.

Listen to Voicemail

Enable Do Not Disturb

You can enable Do Not Disturb when you do not want to receive calls.

To enable or disable Do Not Disturb:

» On the Home screen or Idle Screen, select

DND.

Set Ringtones

You can set ringtones for incoming calls from all contacts and from individual contacts.

To set a ringtone for incoming calls:

» Select Settings > Basic > Ring Type and select a ringtone.

To set a ringtone for individual contacts:

1 Select Dirs > Contact Directory.

2 Choose a contact and select Edit.

3 Choose a ringtone and select Save.

To manage all conference participants: When you have new voicemail messages, the messages icon displays on your line.

» Do one of the following:

 Select Hold to hold all participants. To listen to voicemail:

To manage individual participants: 1 On the Home screen, select Msgs.

2 Select Message Center > Connect.

1 Highlight a participant and Select Manage.

2 Do one of the following: www.polycom.com

© 2015, Polycom, Inc. All rights reserved. Polycom® and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common-law marks in the United States and various other countries. All other trademarks are property of their respective owners.