Big Ass Fans 400 Installation manual

INSTALLATION
GUIDE
Big Ass Fan 400
For help, call 1 (877) BIG-FANS
or visit www.bigassfans.com
Installation Checklist
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,I\RXRUGHUHGPXOWLSOHIDQVDUH\RXNHHSLQJWKHFRPSRQHQWVIRUHDFKIDQWRJHWKHU"Certain fan
components are not interchangeable.
Customer Service: 1-877-BIG-FANS
BIG ASS FAN 400
Installation Guide
Big Ass Fan 400
Installation Guide:
April 2014
Rev A
This product was manufactured in a plant whose Management
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Conforms to ANSI/UL STD 507: Electric Fans
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Contact Information
0DQXIDFWXULQJ
2425 Merchant Street
Lexington, KY 40511
1-877-BIG-FANS
www.bigassfans.com
Customer Service
2348 Innovation Drive
Lexington, KY 40511
1-877-BIG-FANS
www.bigassfans.com
Warranty Returns
800 Winchester Road
Lexington, KY 40505
1-877-BIG-FANS
www.bigassfans.com
All trademarks used herein are the properties of their respective owners. No part of this document may be reproduced or translated into a different language without the prior
written consent of Big Ass Fans. The information contained in this document is subject to change without notice.
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i
BIG ASS FAN 400
ii
Important Safety Instructions
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PDLQWHQDQFHDQGWURXEOHVKRRWLQJLQIRUPDWLRQ
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• ,QVWDOODWLRQZRUNDQGHOHFWULFDOZLULQJPXVWEHGRQHE\TXDOL¿HGSHUVRQVLQDFFRUGDQFHZLWKDOODSSOLFDEOHFRGHVDQG
standards.
• :KHQFXWWLQJRUGULOOLQJLQWRFHLOLQJGRQRWGDPDJHHOHFWULFDOZLULQJDQGRWKHUKLGGHQXWLOLWLHV
• Use this fan only in the manner intended by the manufacturer.
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with all national and local electrical codes. Code compliance is ultimately YOUR responsibility!
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WARNING: The fan must be used with the supplied remote control. Other parts cannot be substituted.
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the safety device must be reinstalled or remounted as previously installed.
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operation.
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WKHIDQWRDQRXWOHWER[WKDWLVVXLWDEOHIRUIDQVXSSRUWDQGXVHWKHPRXQWLQJVFUHZVSURYLGHGZLWKWKHRXWOHWER[2XWOHW
boxes used for luminaires are usually not acceptable for fan support and may need to be replaced. If in doubt, consult a
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vibration.
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fan airfoils.
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of the fan by a person responsible for their safety. Children should be supervised to ensure that they do not play with the fan.
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CAUTION: The fan is rated for use in damp environments and can be operated indoors or outdoors.
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BIG ASS FAN 400
Contents
Introduction
Important safety instructions......................................................................... ii
Who we are and what we do ........................................................................1
About this fan................................................................................................1
Pre-Installation
What’s in the box ..........................................................................................2
Preparation ...................................................................................................3
Installation
1. Secure the airfoils .....................................................................................4
2. Install the lower cover ...............................................................................4
3. Prepare the wiring cover...........................................................................5
4. Install the extension tube ..........................................................................5
5. Connect the safety cable and ground wire ...............................................6
6. Prepare the wiring cover and canopy .......................................................6
7. Install the mounting ball ............................................................................7
8. Install the mounting bracket......................................................................7
:LUHWKHIDQ ..............................................................................................8
10. Hang the fan ...........................................................................................
11. Connect the fan to power........................................................................
12. Secure the safety cable ........................................................................10
13. Install the canopy..................................................................................10
Operation
Using the remote control ............................................................................12
Troubleshooting ..........................................................................................14
Annual maintenance ...................................................................................15
Warranty and Returns
Warranty policy ...........................................................................................17
Warranty return instructions .......................................................................21
Warranty claim form instructions ................................................................22
Warranty claim form ...................................................................................23
Responsibility agreement ...........................................................................24
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BIG ASS FAN 400
Introduction
1
Thank you and congratulations on your purchase of a Big Ass )DQDQHI¿FLHQWDQGFRVWHIIHFWLYHZD\WRVWD\FRROLQWKHVXPPHUDQG
warm in the winter. The revolutionary design of our fans combines the best of both form and function to bring power performance
and a sleek look to any setting. More importantly, you have purchased a product that is backed by extensive research, thorough
testing, and quality manufacturing. We’re ready to answer any questions or comments at 1-877-BIG-FANS or visit our Web site
at www.bigassfans.com.
Who we are and what we do
Big Ass )DQVKDVEHHQWKHSUHHPLQHQWPDQXIDFWXUHURIODUJHGLDPHWHUORZVSHHGIDQVVLQFH:LWKDZRUOGZLGHSUHVHQFHDQG
located in beautiful Lexington, KY, we research, design, and manufacture the most effective air movement solutions on the market.
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customers satisfy their needs, and a strong sense of corporate responsibility to the community, Big Ass )DQVKDVUHGH¿QHGWKHZD\
business is done.
About this fan
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box” on page .
Model
Big Ass Fan 400
Model number
B3213-X3-AY-00-01-B-S34
Fan diameter
84 in. (2.1 m)
Number of airfoils
3
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25 lbs (11.3 kg)
Number of fan speeds
7
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±9$&ĭ
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50–60 Hz
Full load amps
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Max: 65 Watts
Min: 5 Watts
Ambient operational
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32°–104° F (0–40° C)
Operational humidity
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±QRQFRQGHQVLQJ
Status indication
LED display
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BIG ASS FAN 400
2
Pre-Installation
What’s in the box
Note: Drawings below are not to scale.
1
Mounting bracket
2
Canopy
3
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4
Extension tubes*
5
Lower cover
6
(3) Airfoil
7
Fan hub
8
Wiring cover
Remote control
10
(0,¿OWHU
11
Mounting hardware
•
•
•
•
•
•
•
•
•
12
4 mm Self tapping screw
6 mm Steel pin
(4) M4 x 6 mm Screw†
(2) M4 Lock washer
Safety cable shackle‡
(2) Motor bracket
M6 x 32 mm Bolt
M6 x 28 mm Bolt
(2) M6 Nut
Airfoil hardware
• (6) Airfoil grommet
• (6) M5 Screw
13
Wiring hardware
• (4) Wire nut
• Cable tie
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least 12 ft (3.7 m) high.
†
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‡
Safety cable not shown.
1
10
3
2
7
13
4
12
5
6
8
11
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BIG ASS FAN 400
Pre-Installation (cont.)
3
Preparation
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to ensure a safe and easy installation.
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As you remove the fan from its packaging, make sure you are not missing any components required for assembly and operation. Refer
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LQWHUFKDQJHDEOH
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Consider the following guidelines as you decide where to install your Big Ass Fan 400:
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solvents, or where there is excessive heat, shock, or vibration.
• 'RQRWLQVWDOOWKHIDQQHDURSHQÀDPHVVXFKDVWKRVHIURPDJDVVWRYH
• The ceiling should be stable with no high vibrations, shaking, or heavy impacts.
• ,QVWDOOWKHIDQVRWKDWWKHDLUIRLOVDUHDWOHDVWIWPDERYHWKHÀRRUDQGDWOHDVWƎFPIURPWKHFHLOLQJ,IWKHƎ
extension tube is used, the fan must be installed on a ceiling that is at least 12 ft (3.7 m) high.)
• Make sure the space around the fan has a clearance of at least 3 ft (1 m) from obstructions such as cabinets, doors, or lighting
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• ,QVWDOOWKHIDQZKHUHWKHUHLVDQDSSURSULDWHRXWOHWER[FHLOLQJMRLVWRURWKHUVXI¿FLHQWVWUXFWXUDOVXSSRUW
• The fan can be mounted on ceilings with a slope up to 15.6° (3:12 pitch).
Tools needed
You will need the following tools to install the fan. If you are installing an outlet box, additional tools may be necessary. Consult the
outlet box manufacturer’s instructions.
• Ladder
• #1 Phillips screwdriver
• Adjustable wrench
• 3 mm Hex key (provided)
• 5 mm Hex key (provided)
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If you are hanging your fan from a ceiling-mounted outlet box, the outlet box must be suitable for fan support. If there is not an
appropriate outlet box at the location where you are installing your fan, one must be installed on a ceiling joist or beam and properly
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installations.
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BIG ASS FAN 400
Installation
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1. Secure the airfoils
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Position the fan hub upside-down as shown below. Loosely install the airfoils with the airfoil grommets and M5 screws as shown.
Tighten the screws. Make sure that the colored stickers on the airfoils match the colors of the stickers on the fan hub tab.
2. Install the lower cover
Remove the protective covering from the circuit board. Align the three tabs on the lower cover with the three slots in the undersides of
the airfoils and snap the lower cover to the bottom of the fan hub.
Lower
Cover
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Installation (cont.)
5
3. 3UHSDUHWKHZLULQJFRYHU
Remove the blue protective covering from the extension tube. Slide the wiring cover up the extension tube (toward the orientation
sticker at the top of the tube) as shown on the right. Support the wiring cover while completing steps 4 and 5.
This end must
face upward.
Orientation
sticker
:LULQJ
cover
Install the extension tube
With the fan placed carefully in the upright position, loosely secure the motor brackets to the motor with M6 x 28 mm bolt (A), ensuring
the brackets are installed with the wider end on top. Install the extension tube with the M6 x 32 mm bolt (B). Securely tighten both bolts.
Make sure the tube is installed so that the wiring connector properly mates with the connector from the fan hub.
Extension Tube
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B
A
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BIG ASS FAN 400
Installation (cont.)
6
5. &RQQHFWWKHVDIHW\FDEOHDQGJURXQGZLUH
Install the safety cable and ground wire lugs to the motor brackets with the (2) unpainted M4 x 6mm screws and lock washers. Plug the
wiring harness from the extension tube into the wiring harness from the fan.
Secure the wiring harness to the motor brackets with the provided zip tie. Make sure the wires are tightly secured against the motor
brackets so that the wiring cover seats properly.
Cable
Tie
Ground
Wire
Safety
Cable
6. 3UHSDUHWKHZLULQJFRYHUDQGFDQRS\
Slide the wiring cover downward, resting it on the fan hub. Make sure there are no wires visible between the cover and the fan hub.
Slide the canopy over the extension tube, temporarily resting it on the wiring cover.
Canopy
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Cover
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Installation (cont.)
7
7. ,QVWDOOWKHPRXQWLQJEDOO
Slide the mounting ball over the extension tube (A). Insert the 6 mm steel pin into the hole at the top of the extension tube, and then
slide the mounting ball upward, seating the steel pin in the inner slots (B). Insert the mounting ball wedge into the mounting ball (C).
Secure the mounting wedge with the 4 mm self tapping screw. Tighten the screw enough to prevent movement between the mounting
ball and extension tube. Do not overtighten the screw.
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Steel
Pin
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Ball
A
C
B
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Secure the mounting bracket to the outlet box with the hardware provided with the outlet box. Note: If mounting the fan to a sloped
ceiling, secure the mounting bracket so that the open side of the bracket is facing upward with the slope.
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7KHFHLOLQJPRXQWHGRXWOHWER[PXVWEHVXLWDEOHIRUIDQVXSSRUW
Ground
Wire
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Bracket
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BIG ASS FAN 400
Installation (cont.)
8
9. Wire the fan
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'RQRWXVHWKHIDQZLWKDGLPPHUVZLWFK
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ZLUHQXWV5HVWWKH(0,¿OWHULQVLGHWKHZLULQJFRYHU5HIHUWRWKHZLUHFRORUFKDUWDQGZLULQJGLDJUDPEHORZWRGHWHUPLQHWKHZLUH
connections. Test the connections by tugging on the wire nuts. Install the fan on a switched circuit so that you can turn off the fan using
a wall switch in addition to using the remote control.
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Wire color chart
50/60 Hz Compatible
Fan Power Supply
Wire Color
North America
100–120V System
North America
±96\VWHP
European Union (EU), United
.LQJGRP
±96\VWHP
Australia*
96\VWHP
AC Line (L1)
AC Line/Neutral (L2/N)
Earth/PE
(connected to fan chassis)
Brown
Blue
Green with Yellow Tracer
Black
White
Green or Bare Copper
Black, Red, or Blue
Red, Blue, or Black
Green or Bare Copper
Brown, Black, or Grey
Blue
Green with Yellow Tracer
Brown or Red
Black or Light Blue
Green with Yellow Tracer
* If installing the fan in Australia, a licensed electrician must perform the electrical installation.
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AC Hot / L1
6ZLWFKHG±9$&
ĭ±+]$
AC Neutral / L2
PE / Earth Ground
GRN W/ YEL
BLUE
BROWN
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BIG ASS FAN 400
Installation (cont.)
9
10. +DQJWKHIDQ
Raise the fan to the mounting bracket. Align the slot (in the mounting ball) with the rib (on the mounting bracket), and then let the fan
hang freely.
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Slot
Rib
11. Connect the fan to power
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&RQVXOWDTXDOL¿HGHOHFWULFLDQLI\RXDUHXQFHUWDLQDERXWWKHHOHFWULFDOLQVWDOODWLRQRIWKLVIDQ
Connect the wiring harness from the power supply to the wiring harness from the extension tube as shown in the wiring diagram on the
previous page. Secure the green ground wire from the extension tube to the ground wire hanging through the mounting bracket.
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Installation (cont.)
10
12. Secure the safety cable
Loop the safety cable around the mounting bracket, and then secure it with the safety cable shackle as shown.
Note: If you are installing the fan in Canada, the safety cable must be secured to an existing part of the building structure instead of the
outlet box. Examples of acceptable building structures include a wooden beam or a metal mounting brace secured between two beams.
In some cases, it may be necessary to install additional structural material to provide attachment points.
Safety
Cable
13. Install the canopy
After connecting the fan’s power supply, raise the canopy to the mounting bracket, lining up the four holes on the canopy to the holes on
the bracket. Secure the canopy to the mounting bracket with the (4) painted M4 x 6 mm screws. Ensure no wires or the safety cable are
showing. Test the fan.
Canopy
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Notes
BIG ASS FAN 400
12
Operation
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8VLQJWKHUHPRWHFRQWURO
Before using the Big Ass Fan 400 remote control, remove the plastic tab in the battery tray.
Remote Front
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the fan’s speed. The remote must be pointing toward the fan mode indicators to function properly.
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7KHUHPRWHFRQWURORSHUDWHVRQD&59OLWKLXPEDWWHU\7RUHSODFHWKHEDWWHU\RQWKHERWWRPRIWKH
remote push the small tab to the right while sliding the battery tray outward. Replace the battery, and then
close the battery tray. Recycle or dispose of the old battery properly.
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source!
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Fan speed is increased or decreased by pressing the Up or Down Speed button on the remote. Seven fan
speeds are available to accommodate your comfort level.
To change the fan speed, press a Speed button. The Up Speed button increases fan speed; the
Down Speed button decreases fan speed. Press and hold a Speed button to step through the speeds
automatically. The fan mode indicators will illuminate and a short beep will be heard until speed 7 (high) or
0 (off) is reached.
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Remote Back
Sleep mode
Sleep mode reduces the fan speed by one increment every hour until the lowest speed is reached. When
the programmed time period ends, the fan automatically turns off. Sleep mode is only active when Timer
mode is used.
To activate Sleep mode, set the fan speed and Timer mode, and then press the Sleep button. The Sleep
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Timer mode
In Timer mode, the fan runs at a set speed until the programmed time period ends. Note: Timer mode is
disabled if the fan speed is 0 (off) or if the fan is not running.
To set Timer mode, press the Timer button 1–7 times (once for each hour) to program the end time.
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indicator bar. To exit Timer mode, press the Clear button.
Whoosh mode
Whoosh mode simulates natural, relaxing breezes by automatically varying the fan speed in a quasi-sinusoidal pattern.
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WRLQGLFDWHWKDW:KRRVKPRGHLVDFWLYH7RH[LW:KRRVKPRGHSUHVVWKH:KRRVK6SHHGRU2Q2IIEXWWRQRQFH
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© 2014 DELTA T CORP.
ALL RIGHTS RESERVED
BIG ASS FAN 400
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13
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WKHDHURG\QDPLFGHVLJQRIWKH%LJ$VV)DQ¶VDLUIRLOVWKLVLVGRQHPRVWHI¿FLHQWO\E\RSHUDWLQJWKHIDQLQWKHIRUZDUGGLUHFWLRQ
FRXQWHUFORFNZLVHZKHQYLHZHGIURPWKHÀRRUZLWKWKHVSHHGDWWKHVORZHVWVHWWLQJVRWKDW\RXGRQRWIHHODGUDIWIURPWKHIDQ,IDWWKH
slowest speed setting, a draft is still felt, the fan can be operated in the reverse direction to eliminate the draft.
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EXWWRQRQWKHUHPRWHFRQWUROWKUHHWLPHVDQGWKHQSUHVVWKH2Q2IIEXWWRQ5HSHDWWRUHWXUQWKHIDQWRIRUZDUGRSHUDWLRQ1RWH7KH
fan only operates up to speed 4 in reverse.
Fan mode indicators
Each operating mode is indicated by a pattern on the fan mode indicator display, which is located on the bottom of the fan and is visible
IURPWKHÀRRU7KHGLVSOD\LQFOXGHVDQ/('OLJKWHPLWWLQJGLRGHEDUJUDSKWRLQGLFDWHIDQVSHHGDQG:KRRVKPRGHDQGVHSDUDWH
LEDs to indicate Timer mode and Sleep mode.
All indicators automatically turn off approximately one minute after the last button is pressed to minimize power consumption and
prevent nuisance lighting at night. The indicators will display the current speed setting by default.
7KHLQGLFDWRUVFDQEHUHDFWLYDWHGE\SUHVVLQJDQ\EXWWRQRQWKHUHPRWHFRQWUROH[FHSWWKH2Q2IIEXWWRQ7KLVZLOOQRW
FKDQJHWKHFXUUHQWRSHUDWLQJVHWWLQJ
Speed indicators
When the fan is running, the Speed indicator LEDs show the current fan speed (1–7). Whoosh mode is indicated when the highest set
VSHHGLQGLFDWRULVÀDVKLQJ:KHQDOOLQGLFDWRUVDUHVLPXOWDQHRXVO\ÀDVKLQJ7LPHUPRGHLVDFWLYH
You can toggle the display from Speed mode to Timer mode by pressing the Timer button once. To toggle from the Timer mode to
Speed mode, simultaneously press the Speed button and Whoosh button once. See the previous page for instructions on changing fan
speed.
Sleep mode indicator
7KH6OHHS/('LQGLFDWHVWKDW6OHHSPRGHLVDFWLYH$ÀDVKLQJ6OHHS/('LQGLFDWHVWKDWWKH7LPHUPRGHLVEHLQJDGMXVWHG6HHWKH
previous page for instructions on using Sleep mode.
Timer mode indicator
7KH7LPHU/('LQGLFDWHVWKDW7LPHUPRGHLVDFWLYH$ÀDVKLQJ7LPHU/('LQGLFDWHVWKDWWKH7LPHUPRGHLVEHLQJDGMXVWHG6HHWKH
previous page for instructions on using Timer mode.
7
6
Sleep
5
4
3
2
Off
Timer
1
WWW.BIGASSFANS.COM
© 2014 DELTA T CORP.
ALL RIGHTS RESERVED
BIG ASS FAN 400
2SHUDWLRQFRQW
7URXEOHVKRRWLQJ
:$51,1*7RDYRLGHOHFWULFVKRFNUHPRYHSRZHUIURPWKHIDQEHIRUHVHUYLFLQJ
:$51,1*5LVNRI¿UHHOHFWULFVKRFNRULQMXU\WRSHUVRQVGXULQJFOHDQLQJDQGVHUYLFLQJ
:$51,1*'RQRWRSHUDWHIDQZLWKPLVVLQJRUGDPDJHGFRPSRQHQWV
For questions about your product or customer service inquiries, please call our toll free number (877-BIG-FANS).
Some issues can be resolved before requesting service. Review the below troubleshooting tips before contacting Customer Service for
support.
Symptom
Possible Solution(s)
The fan will not start.
• 9HULI\WKDWVXSSO\SRZHULVDGHTXDWH&KHFN\RXUFLUFXLWEUHDNHURUIXVHDQGZDOOVZLWFK
for functionality.
• Make sure that all wires are securely connected and the fan is properly wired to a
grounded outlet box.
The fan is noisy during operation.
• Check all mounting and fan hardware. If loose, tighten.
The fan wobbles.
• Remove the airfoil to ensure the colored sticker matches the sticker on the fan hub. If
necessary, move the airfoils to the matching hub attachment points.
• Make sure that all mounting hardware is secure and tight.
• Make sure that all the airfoils are aligned properly and securely fastened to the fan hub.
• If an airfoil is damaged, contact Customer Service. Note: Airfoils must be replaced as a
set. Do not replace individual airfoils.
• If you installed multiple fans, ensure the serial numbers on the airfoils match the serial
number on the fan hub.
• Ensure the mounting ball is properly seated in the mounting bracket.
7KHIDQGRHVQRWSURGXFHDLUÀRZ
• Make sure the airfoils are aligned properly.
• 0DNHVXUHWKHIDQLVURWDWLQJFRXQWHUFORFNZLVHZKHQYLHZHGIURPWKHÀRRU
The fan jerks upon startup.
• This is normal and may happen occasionally upon startup. An initial slight jerking forward
and backward does not affect fan operation.
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BIG ASS FAN 400
2SHUDWLRQFRQW
15
Annual maintenance
:$51,1*'LVFRQQHFWWKHIDQIURPSRZHUEHIRUHVHUYLFLQJ
Please take a few moments each year to perform the following preventative maintenance procedures on your fan to ensure its safe and
HI¿FLHQWRSHUDWLRQ,I\RXKDYHDQ\TXHVWLRQVUHTXLUHDVVLVWDQFHZLWK\RXUIDQRUQHHGUHSODFHPHQWSDUWVFRQWDFW&XVWRPHU6HUYLFH
Note: Actual fan setup may differ from the illustration below.
• Check that the safety cable is properly installed by sliding the canopy down the extension tube, and then examining the safety cable
and hardware.
• Make sure the mounting hardware is securely fastened to the outlet box.
• 0DNHVXUHWKHKDUGZDUHVHFXULQJWKHDLUIRLOVWRWKHIDQKXELVVHFXUHO\IDVWHQHGDQGWKHUHWDLQHUVDUH¿UPO\LQSODFH
• Dust the airfoils regularly. If the fan becomes dirty, clean it with a damp cloth and ordinary soap and water. Do not use solvents,
gasoline, or any other chemical cleaners! These may cause surface distortion and damage to the fan.
• Make sure the wiring harnesses are secure and the ground wire is securely connected.
Outlet
Box
Safety
Cable
Canopy
Extension
Tube
:LULQJ
Cover
Airfoil
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© 2014 DELTA T CORP.
ALL RIGHTS RESERVED
Notes
BIG ASS FAN 400
Warranty Policy
17
Congratulations on your purchase of a Big Ass Fan! We are delighted that you have chosen our product to improve the quality of your
indoor or outdoor environment, and hope you’ll have much pleasure using the fan for years to come.
Warranty period
Item
3HULRGRIFRYHUDJH
Motor
1 year
All other fan components
1 year
:KDWLVFRYHUHG"
This Warranty covers any defects in materials or workmanship under normal use and maintenance that adversely affect the ability of
the fan to operate properly when the product is installed correctly according to Big Ass Fans’ written installation instructions by a state
TXDOL¿HGRUOLFHQVHGHOHFWULFDOFRQWUDFWRUDQGRSHUDWHGSXUVXDQWWRWKHVHLQVWUXFWLRQVDQGZKHQVXFKIDQVDUHSXUFKDVHGGLUHFWO\IURP
Big Ass Fan Company, Big Ass )DQV¶$I¿OLDWHG&RPSDQLHVLQ$XVWUDOLDRUD%LJAss Fan Company Authorized Dealer. This Limited
Warranty is subject to all provisions, conditions, limitations, and exclusions described within this document.
:KRLVFRYHUHG"
This Warranty extends to the original purchaser and subsequent owners, but only while the fan remains at the site of the original
LQVWDOODWLRQ7KLV:DUUDQW\H[WHQGVWKURXJKWKH¿UVWLQVWDOODWLRQRIWKHIDQDQGWHUPLQDWHVLIWKHIDQLVPRYHGRUUHLQVWDOOHGDWDQHZ
location.
:KHQGRHVWKH:DUUDQW\3HULRGEHJLQ"
The Warranty Period commences on the date the product is installed, or 15 days following shipment of the product, whichever date is
earlier. To obtain warranty service, the customer will be required to provide documentation verifying the date the product was installed.
:KDWZLOO%LJAss )DQVGR"
During the Warranty Period, Big Ass Fans will, at its option:
• Repair or replace the affected components of any defective product;
• Repair or replace the defective product; or
• Refund the price you paid for the product upon return of the product to Big Ass Fans, shipping and insurance prepaid.
:KDWDUHWKHVWHSVUHTXLUHGWRREWDLQ:DUUDQW\VHUYLFH"
1. If the fan is operating, immediately turn off the fan.
2. Contact Big Ass Fans’ Technical Support Department as soon after the issue is discovered as possible by:
a. Calling 1-877-BIG-FANS (244-3267); or
b. Going online to www.bigassfans.com/technical-support and completing a Technical Service form; or
c. Completing the Warranty Claim form and the Responsibility Agreement located in the back of the Installation Manual, and mailing
the forms to Big Ass Fans Technical Support Department, 2348 Innovation Drive, Lexington, KY 40511, or by faxing them to
Technical Support is open from 8:00 a.m. to 5:00 p.m. Eastern Time, Monday–Friday, excluding major holidays. Every effort will be
made to respond to all Technical Support requests within 24 hours of receipt.
3. 2QFHWKH7HFKQLFDO6XSSRUW5HSUHVHQWDWLYHKDVUHFHLYHG\RXUZDUUDQW\FODLPDFDVHZLOOEHSURFHVVHG,QRUGHUWRSURFHVVWKLV
case, please have the following information available:
a. Your name, address, phone number, and installation address;
b. 3URGXFWEUDQGQDPHVHULDOQXPEHUSXUFKDVHSULFHDQGYHUL¿FDWLRQRISURGXFWLQVWDOODWLRQRUSUHPLVHVSRVVHVVLRQGDWH
c. Detailed description of the problem you have experienced.
4. If the Technical Support Representative determines that the warranty claim is valid and that a replacement part is required, the
Representative will process the claim and the replacement part will be shipped to you. Included in the shipment of the replacement part
will be any shipping labels and documents needed to return the original part, including a Return Materials Authorization (RMA) number.
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© 2014 DELTA T CORP.
ALL RIGHTS RESERVED
BIG ASS FAN 400
18
Warranty Policy (cont.)
Steps to obtain Warranty service (cont.)
Note: Your receipt of the replacement part constitutes your agreement to return the failed part to Big Ass Fans within 15 days of the
receipt of the replacement part delivery. If Big Ass Fans does not receive the original part, you will be invoiced for the retail cost of the
replacement part and shipping, and you will be responsible for payment for the replacement part upon receipt of the invoice. Big Ass
Fans reserves all rights it retains under law to collect the retail cost of the replacement part and shipping if the original is not returned as
VSHFL¿HGDERYH
5. 2EWDLQLQJVHUYLFHPD\LQYROYHFRQWDFWLQJDFRQWUDFWRUWRUHPRYHUHSDLURUUHSODFHWKHIDQRUWRUHPRYHWKHIDQDQGUHWXUQLWWRXV
7KHFRVWRIODERULQFXUUHGIRUIDFWRU\LQVWDOOHGIDQVWRUHPRYHUHSDLURUUHLQVWDOOWKHIDQVZLOOEHFRYHUHGRQO\GXULQJWKH¿UVW
PRQWKVDIWHUWKHZDUUDQW\EHFRPHVHIIHFWLYHDQGRQO\SXUVXDQWWRWKHWHUPVRIWKHGH¿QLWLRQRI³/DERU´EHORZ
6. If we ask you to ship the fan back to Big Ass Fans for repairs or replacement, we will prepay the shipping and insurance for factory
LQVWDOOHGIDQVGXULQJWKH¿UVWPRQWKVDIWHUWKHZDUUDQW\EHFRPHVHIIHFWLYHKRZHYHU\RXZLOOKDYHWRUHSDFNDJHWKHIDQLQVXFKD
way that there is no damage to the fan in transit. You will be sent any return shipment documentation necessary to help you return
the fan to Big Ass Fans. If we determine that no warrantable failure occurred or defect exists, we may invoice you for these shipping
costs.
Please be patient while we arrange for or undertake the necessary warranty service. We will provide you with regular status updates, as
well as shipment dates, if appropriate, until your fan is back in service.
Conditions
1. Big Ass )DQ&RPSDQ\UHVHUYHVWKHULJKWWRPDNHWKH¿QDOGHWHUPLQDWLRQEDVHGRQLWVRZQHYDOXDWLRQRIWKHIDQDQGDOOFRPSRQHQWV
as to whether:
a. The problem in question is the result of a defect in design, workmanship, or materials, and not a result of error, misuse, or abuse
on the part of the customer as set forth under the exclusions detailed below;
b. Noise heard during operation is within normal operating levels, in which case this Warranty would be inapplicable. Note:
Certain electrical, motor, or other operating noise may be impossible to eliminate due to the fan design and/or site conditions.
Dissatisfaction with normal operating noise levels is not covered by this Warranty, and return of any fans for this reason will be
subject to Big Ass Fans’ Return Policy (see following page).
c. Adverse site conditions, (including, but not limited to, excessive dust, heat, humidity, unstable electric service, or any other
unknown or unforeseen condition that affects the proper operation of the products) improper application, or improper installation
is determined to be the basis for the failure.
d. The problem or defect is material and requires action under this warranty; and
e. The remedy of repair, replacement, or refund is appropriate.
2. If Big Ass Fans determines, in its sole discretion, that the appropriate remedy under the Warranty is a refund, the refund amount
will be limited to the price paid by the customer for the product alone, and under no circumstances will it include the cost of labor,
shipping, handling, packaging, or any other incidental or consequential costs incurred or anticipated by the customer.
3. With respect to replacement or repair rendered, Big Ass Fan Company reserves the right to use replacement parts that are
refurbished. Big Ass Fan Company warrants that the parts replaced or repaired, whether or not they have been refurbished or are
RULJLQDOHTXLSPHQWZLOORSHUDWHSURSHUO\DQGEHIUHHIURPGHIHFWVLQPDWHULDOVDQGZRUNPDQVKLSIRUDSHULRGRIGD\VIURPWKH
date of shipment to the customer, or for the remainder of the original warranty period, whichever is longer.
4. A service fee, parts replacement fee, and shipping charges may be imposed if any fan is returned for warranty service that is missing
FRPSRQHQWVRUWKDWKDVEHHQPRGL¿HGLQDQ\ZD\RUZKHQZHGHWHUPLQHWKDWQRZDUUDQWDEOHIDLOXUHRFFXUUHGRUGHIHFWH[LVWV6XFK
IHHVDQGFKDUJHVZLOOYDU\EDVHGXSRQWKHDFWXDOPDWHULDODQGODERUFRVWVQHFHVVDU\WRUHSODFHPLVVLQJRUPRGL¿HGSDUWVDQGWR
return the fan to its original factory condition.
Return policy
5HWXUQVPXVWEHUHFHLYHGZLWKLQGD\VRIVKLSPHQW7KHFXVWRPHUZLOOEHUHVSRQVLEOHIRUUHWXUQIUHLJKWFKDUJHV$UHVWRFNLQJIHHRI
IRUXQRSHQHGER[HVDQGIRURSHQHGER[HVDSSOLHVWRDOOUHWXUQV
:KDWLVQRWFRYHUHG"([FOXVLRQV
1. Units purchased and used outside the USA and its territories, Canada, or Australia.
2. Units purchased from any entity other than Big Ass Fan Company, Big Ass )DQ$I¿OLDWHG&RPSDQLHVLQ$XVWUDOLDRUD%LJAss Fan
Company Authorized Dealer.
3. Units or components where the serial number or part number sticker has been removed or defaced.
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© 2014 DELTA T CORP.
ALL RIGHTS RESERVED
BIG ASS FAN 400
Warranty Policy (cont.)
19
Exclusions (cont.)
4. Defects, malfunctions, failure or physical damage caused by unauthorized service/parts and improper installation, adverse
site conditions (including, but not limited to, excessive heat, dust or humidity, unstable electric service, or any other unknown
RUXQIRUHVHHQFRQGLWLRQWKDWDIIHFWVWKHSURSHURSHUDWLRQRIWKHSURGXFWVPLVKDQGOLQJPRGL¿FDWLRQVRUGDPDJHZKLOHLQ\RXU
possession including failure to provide reasonable and necessary maintenance, which shall include, but not be limited to:
a. )DLOXUHWRIROORZWKHUHTXLUHGLQVWDOODWLRQSURFHGXUHVVSHFL¿HGLQWKH%LJAss Fan Company-supplied Installation Manual and in all
other documentation supplied with the fans and related equipment;
b. Failure to follow all relevant codes and ordinances including, but not limited to, the National Electric Code and state and local
building codes;
c. Failure to follow electrical engineering industry standards regarding the approved method of installing solid-state electrical
equipment having the characteristics of the fan, the fan control, and their related components, even if such standards are not
VSHFL¿FDOO\UHIHUHQFHGLQDQ\LQVWUXFWLRQVRUOLWHUDWXUHVXSSOLHGE\%LJAss Fan Company; and
d. Failure to use properly all installation and mounting hardware supplied by Big Ass Fan Company.
$77(17,218QGHUQRFLUFXPVWDQFHVZLOOWKH%LJAss Fan Company be responsible for remedial work necessary to correct
installation procedures by others that do not conform to those established by the instructions, codes, and standards
GHVFULEHGXQGHULWHPVDWKURXJKGDERYH
e. $Q\PRGL¿FDWLRQRUDOWHUDWLRQRIRUDGMXVWPHQWWRWKHIDQVIDQFRQWURODQGRUPRXQWLQJDQGLQVWDOODWLRQKDUGZDUHDQGRUDQ\
disassembly of the major components of the fans and fan controls for any purpose whatsoever, including any attempt to diagnose
and/or repair any problem, without prior written authorization from Big Ass Fans’ Technical Support Department;
f. Misuse, abuse, accidents, unreasonable use, or Acts of God;
g. Incorrect electric current, voltage, or supply;
h. Failure to use fan controls supplied by Big Ass Fan Company unless:
i. Big Ass Fans’ Technical Support Department has provided written permission prior to installation; and
ii. 7KHIDQFRQWUROVDUHEXLOWRSHUDWHGDQGPDLQWDLQHGDFFRUGLQJWRVSHFL¿FDWLRQVSURYLGHGWRDQGDSSURYHGE\%LJAss Fans’
Technical Support Department.
i. Failure to perform periodic maintenance as detailed in the Big Ass Fan Company-supplied Installation Manual.
5. Consequential or incidental damages sustained by any person, entity, or structure as a result of any breach of these warranties,
except where such damages may not be excluded by law.
6. Claims made for products that have not been paid for in full.
7. Damage caused by premises structural defects, structural movement or settlement, exposure to chemicals, salt water, acid rain or
other corrosive elements, excessive humidity, and/or wind.
8. 1RUPDOFKDQJHVWRWKH¿QLVKFDXVHGE\RUGLQDU\XVHRUGDPDJHWRQRQIDFWRU\DSSOLHG¿QLVKHV
Damage or failure caused by subjection of the product to conditions outside its design limitations.
10. 'HIHFWVUHSRUWHGPRUHWKDQGD\VIURPZKHQWKH\ZHUHGLVFRYHUHGRUVKRXOGKDYHEHHQGLVFRYHUHG
11. With regard to electrical and electronic components provided by Big Ass Fan Company that comprise part of the products, including
motors, motor drives, and variable frequency drives, Big Ass Fan Company relies on the determination by the original manufacturer
as to whether the failure of such component was the result of a defect. If the manufacturer of such component determines that there
was no defect and therefore refuses to cover it under warranty, Big Ass Fan Company likewise will not warranty such item unless
Big Ass Fan Company determines that the failure of such electrical or electronic component was the result of a defect of design,
workmanship, or material within some other part of the products.
'H¿QLWLRQV
³2SHUDWHSURSHUO\´DSSOLHVWRPHFKDQLFDOHOHFWULFDODQGVWUXFWXUDOIXQFWLRQVRQO\1RJXDUDQWHHXQOHVVDQGH[FHSWE\VHSDUDWHZULWWHQ
agreement, is made regarding the dimensions or air movement generated or the appropriateness of the effectiveness of any product for
its intended purpose or for the customer’s particular application.
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ALL RIGHTS RESERVED
BIG ASS FAN 400
20
Warranty Policy (cont.)
7+,6:$55$17<,6(;35(66/<,1/,(82)$//27+(5:$55$17,(6(;35(66('25,03/,(',1&/8',1*
:$55$17,(62)0(5&+$17$%,/,7<25),71(66)253$57,&8/$5385326($1'2)$//27+(52%/,*$7,216$1'
LIABILITIES ON BIG ASS )$1&203$1<¶63$57$1'%,*ASS FAN COMPANY NEITHER ASSUMES NOR AUTHORIZES ANY
3(562172$6680()25,7$1<27+(5/,$%,/,7<,1&211(&7,21:,7+7+(6$/(2)7+(352'8&761227+(5
:$55$17<(;35(66('25,03/,(':+(7+(52)),71(66)25$3$57,&8/$5385326(252)0(5&+$17$%,/,7<
252)$1<27+(5.,1':+(7+(5251276,0,/$5,11$785(72$1<35(9,286/<63(&,),('6+$//(;,67:,7+
5(63(&77268&+352'8&76$//68&+:$55$17,(6%(,1*+(5(%<',6&/$,0('%<%,*ASS FAN COMPANY
$1':$,9('%<&86720(581'(512&,5&8067$1&(66+$//%,*ASS FAN COMPANY BE LIABLE FOR ANY LOSS,
'$0$*(&2672)5(3$,525,1&,'(17$/25&216(48(17,$/'$0$*(62)$1<.,1',1&211(&7,21:,7+7+(
86(6$/(255(3$,52)$1<352'8&76385&+$6(')520%,*ASS )$1&203$1<81/(6668&+'$0$*(6
&$1127%((;&/8'('%</$:
Big Ass Fan Company reserves the right to change this warranty at any time without advance notice.
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© 2014 DELTA T CORP.
ALL RIGHTS RESERVED
BIG ASS FAN 400
Warranty Return Instructions
21
We have received your request for replacement of a part that failed during normal use and which you believe to be covered under
warranty. We are shipping this replacement part to you pursuant to your notice that you will be replacing the original part within 10 days.
This replacement part is being shipped to you prior to our receipt of the item that failed, and prior to our evaluation of this part to
determine the reasons for its failure and whether it is covered under warranty.
,QRUGHUWRHYDOXDWHWKHFDXVHRIWKHSURGXFWIDLOXUHZHQHHG\RXWRUHWXUQWKHRULJLQDOSDUWWRRXURI¿FHVZLWKLQZRUNLQJGD\VRI
receipt of the replacement part. Should the part be covered under warranty, you will not be charged for the replacement item. However,
you will be charged for the replacement part plus shipping if (1) the part is not under warranty because the source of failure is outside
the scope of the warranty, or (2) the warranty period has expired. If there is no warranty coverage, we will send you a detailed letter of
explanation.
We also will charge you for the replacement item plus shipping and handling if you do not return the original item within 10 days of the
receipt of the replacement item.
,QVWUXFWLRQVIRUUHWXUQLQJWKHRULJLQDOLWHP
1. Please use the return label that is included in the box containing the replacement part. The return shipment address is:
Big Ass Fan Company
ATTN: RMA#________
800 Winchester Road
Lexington, KY 40505
2. Use the packaging for the replacement part to return the original part.
3. Include the packing list we have provided which includes the RMA#.
4. ,IWKHSDUWZHLJKVRYHUOEV\RXZLOOEHSURYLGHGDSUHSDLG%LOO2I/DGLQJ7RVFKHGXOHDIUHLJKWSLFNXSSOHDVHFRQWDFW&XVWRPHU
Service. We will only charge back the freight costs if the original part is not under warranty, or if you do not return the original
component within 10 days of receipt of the replacement.
5. If the part weighs 50 lbs or less, please use the provided prepaid UPS Ground shipping label and drop off at your nearest UPS
pickup location.
We apologize for the inconvenience, and appreciate your assistance and cooperation.
If you have questions, please contact us at 1-877-BIG-FANS.
Thank you,
Big Ass Fan Company
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© 2014 DELTA T CORP.
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BIG ASS FAN 400
22
Warranty Policy (cont.)
Warranty claim form instructions
1. &RPSOHWH:DUUDQW\&ODLP)RUPDQG5HVSRQVLELOLW\$JUHHPHQWVHHIROORZLQJSDJHVDQGID[WKHPWR$WWQ&XVWRPHU
Service. These pages will be faxed back to you for your records. The Warranty Claim Form will include our acknowledgment and a
Return Materials Authorization (RMA) number. 1RWH'RQRWUHWXUQDQ\LWHPZLWKRXW¿UVWEHLQJDVVLJQHGDQ50$E\%LJAss
Fan Company Customer Service.
2. No more than 10 days prior to the date you have made arrangements to replace the component part, call Customer Service at
1-877-BIG-FANS to arrange for replacement component delivery and original component pickup. At that time, we will fax you a
written acknowledgment of your call that includes a reminder of the return instructions. Note: Even if you are not able to replace
the component immediately following your initial notice to us, returning the Warranty Claim Form and Responsibility Agreement
will effectively stop the warranty clock from running. You can then make the product exchange when you are prepared to do so.
However, the warranty period will continue to run until we receive these completed pages back from you, and no warranty will be
honored without receipt of these pages within the warranty period. We will not send out any replacement part until you have called to
let us know that you have scheduled installation of the replacement. This ensures that the replacement part is not lost or damaged
while awaiting installation, and that you are not billed for the replacement because you have waited too long to return the original
component (see Responsibility Agreement).
3. When you receive the replacement part, you have 10 working days to remove and replace the existing component and return it to us
at 800 Winchester Road, Lexington, KY 40505.
a. Upon receiving the replacement part, verify that replacement part order is correct. If order is incorrect or damaged, notify Big Ass
Fan Company within 24 hours after receiving order.
b. 8VHFDUHXQSDFNLQJWKHUHSODFHPHQWFRPSRQHQWDV\RXZLOOQHHGWRXVH%27+WKHSDFNDJLQJIURPWKHUHSODFHPHQWSDUW$1'
the packing list and a return address label included inside this packaging to return the original part. If the original packaging and
return documents are not used, you will be responsible for any damage incurred in transit as well as any additional costs involved.
1RWH7KH50$PXVWDSSHDURQWKHRXWVLGHRIWKHER[EHLQJUHWXUQHG,WHPVZLWKRXWDQ50$ZLOOQRWEHDFFHSWHG
c. 8VHWKHGHOLYHU\VHUYLFHRURQHRIWKHWUXFNOLQHVVSHFL¿HGLQWKHDFNQRZOHGJPHQWIRUUHWXUQRIWKHSDUW:HZLOOUHIXVHUHFHLSWRI
any shipment that is returned via an unauthorized carrier. If you prefer, we can make all arrangements for delivery and pickup.
d. )D[DFRS\RIWKHELOORIODGLQJRURWKHUWUDFNLQJLQIRUPDWLRQWRZKHQWKHLWHPKDVEHHQVKLSSHGVRWKDWZHNQRZWR
expect delivery of the original part.
4. If we do not receive the original part back within 15 working days from the date you receive delivery of the replacement, you will be
invoiced for the cost of the replacement part, plus freight, on Net 15 terms (see Responsibility Agreement), and this invoice will be
due and payable. If you subsequently return the replacement part to us after payment has been made, we will refund any payment
made for the replacement part, unless we subsequently determine that the part is not covered under warranty.
WWW.BIGASSFANS.COM
© 2014 DELTA T CORP.
ALL RIGHTS RESERVED
800 Winchester Road
Lexington, KY 40505
Phone: 1-877-BIG-FANS
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Warranty Claim Form
Name (print):
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Company:
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City/State/ZIP:
Phone:
Fax:
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Purchase:
Items Returned:
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noticed, nature of problem, any attempts you made to remedy the problem, etc.):
$77(17,21'RQRWUHWXUQDQ\LWHPZLWKRXW¿UVWEHLQJDVVLJQHGDQ50$E\%LJAss Fan Company Customer Service
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|should be shipped (if known):
Please do not request shipment until you are prepared to install;
you may call us at 1-877-BIG-FANS to arrange shipment when
you have scheduled installation.
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(to be completed by Big Ass Fan Company)
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800 Winchester Road
Lexington, KY 40505
Phone: 1-877-BIG-FANS
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To: Big Ass Fan Company
The undersigned understands and acknowledges receipt of the Warranty Claim Form and Instructions and agrees that Big Ass Fan
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replaced at no cost under Big Ass Fan Company’s stated warranty policy.
The undersigned further agrees that if Big Ass Fan Company determines that this merchandise does not qualify under its stated
warranty policy, Big Ass Fan Company can invoice for the replacement merchandise, plus shipping and handling for the original part
and all replacements, and such invoice will be paid within 15 days of receipt of the same.
The undersigned agrees to ship to Big Ass Fan Company’s location at 800 Winchester Road, Lexington, KY 40505 all of the
merchandise replaced by Big Ass Fan Company, including, but not necessarily limited to, defective or failed components, within 10
working days of the receipt of the any replacements.
The undersigned further agrees that if said replaced merchandise has not been shipped to Big Ass Fan Company within 10 working
days, Big Ass Fan Company can invoice for the replacement merchandise plus shipping and handling, and the invoice will be paid
within 15 days of receipt.
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Title:
For:
(Name of Company)
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004475-01
Rev A
2425 Merchant St., Lexington, KY 40511
1 (877) BIG-FANS | WWW.BIGASSFANS.COM