Troubleshooting Steps: Headphone compatibility for your GPS music watch During testing of our GPS watches with various Bluetooth headphones, we found out that the quality of the reception can be influenced by two factors: 1. The human body, because it isolates radio frequencies which are used by the Bluetooth protocol. 2. The position of the Bluetooth antenna in the headphones in relation to the location of the watch. That is why we have created the following overview with our recommendation for which wrist the watch should be worn on to get the best performance out of the headphones. Location of your GPS watch Left wrist Right wrist TomTom Sports Headphones Yurbuds Liberty Wireless Either wrist Aftershokz Bluez 2* Jabra Sport Roxx* Plantronics BackBeat FIT Jabra Sport Pulse* Philips SHB5800 Jaybird BlueBuds X Soul Run Free Pro Wireless * These headphones do not support selecting of the previous music track. Connecting your GPS watch to your computer When you connect your TomTom GPS Watch to MySports Connect on your computer, MySports Connect automatically does the following: Uploads your latest activities Downloads the QuickGPSfix data to your watch Checks for software updates You can download TomTom MySports Connect from here: The first time you connect your watch to MySports Connect you are asked to set up your watch and sign up to your TomTom account. Watch not recognised by computer When you connect your watch to your computer you may see that the watch is charging but not recognised by the computer. This usually happens when the watch is not pushed fully into the dock. Make sure that you firmly push the watch into the dock. See also: Error: Problem communicating with your watch Why is my device not properly recognized? (TomTom HOME) The moment you connect your TomTom device to a computer, your device asks Do you want to connect to 'computer'. Once you tap YES it should connect to the computer. TomTom HOME then starts. If your device does not connect to the computer, it could be caused by your device not responding, TomTom HOME not recognising your device, or your computer not recognising your device. Find the steps for solving each of these issues below. Device not responding If your device does not ask you if you want to connect to the computer, try the following: Make sure your device is fully charged before connecting it to the computer. Reset your device. Click here to learn how to reset your device. First connect your device to the computer and then turn on the device using the On/Off button. Try using a different USB port. Connection to your computer may not be successful if you use a USB hub or a USB port that is on the keyboard, on the front of a desktop computer or a USB port that is not supported by your computer vendor. We recommend that you always use the original USB cable provided with your device, however, in rare cases the USB cable may have developed a fault. To test this, try connecting your device using a different USB cable. Device not recognised by computer If your device does not show up as a removable drive under My Computer (Windows) or on your desktop (Mac OS X), try the following: Windows Mac OS X Reset your device. Click here to learn how to reset your device. Make sure you have the latest Service Pack for Windows installed. Make sure you are logged in as an 'Administrator' to ensure that you have sufficient rights to connect new hardware to your computer. Make sure your device is listed as a Device with Removable Storage under Computer. If it is not listed, you should enable your device in the Device Manager. Device not recognised by TomTom HOME It could be that TomTom HOME either does not open when you connect your device, or does open but does not recognise that your device is connected. Click on your issue to see how to resolve it. TomTom HOME does not start TomTom HOME does not recognise device 1. Start TomTom HOME manually: * o Windows 8/10: Right-click on the Start screen and click All apps. Then scroll through the list of applications until you see TomTom HOME. Double click to open the program. o Older versions of Windows: Click Start > All Programs > TomTom > TomTom HOME. o Mac OS X : Double-click TomTom HOME.app in the Applications folder. 2. In the TomTom HOME menu, click Tools > TomTom HOME Preferences. 3. Select the General tab. 4. Tick the box for Start TomTom HOME automatically when my computer starts. * If TomTom HOME is not installed on your computer, you can download the latest version from www.tomtom.com/home. My heart rate is not recorded properly. What do I need to do? Built-in Heart Rate Monitor The built-in Heart Rate Monitor uses the reflection of light to pick up your heartbeat. The way you wear your watch is important because it can affect the performance of the Heart Rate Monitor: Wear the watch in the normal way, with the watch face on top of your wrist and the bottom of the watch touching your skin, away from the wrist bone. Do the strap up so that it is tight to your wrist without being uncomfortable. You get the most accurate results from the heart rate monitor when you are warmed up. External heart rate monitor To get the best heart rate data from the external heart rate monitor do the following: Make sure the monitor is the right way up so that the word ’TomTom' is the right way up for someone standing in front of you. Wet the sensors on the strap before placing it around your chest. This makes it easier for the monitor to pick up your heartbeat.