HP Color LaserJet CM1015/CM1017 MFP Reviewer/Evaluator`s Guide

HP Color LaserJet CM1015/CM1017 MFP Reviewer/Evaluator`s Guide
HP Color LaserJet CM1015/CM1017 MFP
Reviewer/Evaluator’s Guide
Getting to know the MFP ................................................................................................................. 1
Top features........................................................................................................................................... 2
Product walk-around ............................................................................................................................... 3
Evaluating color laser MFPs ............................................................................................................. 5
Ease of use ............................................................................................................................................ 6
Total cost of ownership ........................................................................................................................... 9
Output quality ...................................................................................................................................... 11
Versatility ............................................................................................................................................ 16
Performance ........................................................................................................................................ 18
Reliability ............................................................................................................................................ 20
Network management solutions ............................................................................................................. 22
A—Technical specifications............................................................................................................ 24
B—Ordering information............................................................................................................... 26
Getting to know the MFP
An affordable color MFP with a desktop design
Welcome to the Reviewer/Evaluator’s Guide for the new HP Color LaserJet CM1015/CM1017 MFP
(multifunction product). This guide will introduce you to the MFP and help you conduct a successful evaluation.
The HP Color LaserJet CM1015/CM1017 MFP is an easy-to-use, reliable color laser MFP. With convenient
management tools and surprising affordability, even the smallest workgroups can enjoy brilliant color
documents, crisp copies, and convenient desktop scanning and send-to-e-mail. Industry-leading HP technology
ensures impressive results and worry-free printing in a desktop design.
Getting to know the MFP
Top features
Get affordable color laser printing in a
sleek and simple package with the
integrated functionality small workteams
Choose the right combination. The CM1015/1017 MFP is the ideal solution for
cost-conscious small workteams that need dazzling color. Color printing and
copying at 8 pages per minute (ppm), scanning, send-to-e-mail, and integrated
networking1 combine with the unbeatable value of HP ImageREt 2400 technology
to deliver a complete color desktop solution.
Compare the brilliance of HP ColorSphere toner. HP ColorSphere toner has been
carefully designed to make high-profile business documents and photo printing a
reality for small workteams. You automatically get crisp detail, consistent color,
and high gloss which makes colors look brighter and transitions more subtle with
a wider color range, so images are more realistic.
Speed things up with built-in scanning and send-to-e-mail. Quickly and easily
scan images in rich, 24-bit color with support for both letter and A4 formats.
Once you’ve scanned the document, you can easily send it to your desktop, a
network drive, or an e-mail address.
Connect people to the power of an MFP with a 2.4-inch color graphical display1
that makes managing the device a snap. With easy to understand menu items
and status indicators, you can quickly identify problems and check on supplies
status—no IT support required.
Streamline supplies management. Original HP Color LaserJet print cartridges
simultaneously simplify the printing experience and raise quality standards to a
new level. HP Smart printing technology2 in both the cartridge and the printer
achieves consistent, outstanding print quality, enhances reliability, and makes the
system easy to use and maintain, with convenient online supplies ordering via
HP SureSupply.
Getting to know the MFP
Product walk-around
Easy-to-use control
panel with 2.4 inch
color graphical display
provides menu items,
status indicators, and
instant supplies
information (CM1017
model only)
HP Color LaserJet CM1017 MFP with optional
250-sheet input tray 3 shown
Color flatbed scanner
125-sheet top output
One-door access to the
four easy-to-install print
250-sheet multipurpose
tray (tray 2)
Priority feed slot for
special paper (tray 1)
Optional 250-sheet
input tray (tray 3)
96 MB of built-in
printing memory and a
powerful 300 MHz
processor perform
complex tasks quickly
Hi-Speed USB 2.0 port
10 Built-in 10/100
Base-TX Ethernet/Fast
Ethernet print server
enables cost-effective
networking (CM1017
model only)
Series at a glance
11 DIMM access door lets
you add optional
memory modules—for
up to 224 MB total
12 Four photo memory
card slots enable
convenient photo
printing (CM1017
model only)
HP Color LaserJet CM1015 MFP
Two-line tilt screen display
Hi-Speed USB 2.0 port
HP Color LaserJet CM1017 MFP
All of the features of the HP Color LaserJet
CM1015, plus:
Getting to know the MFP
2.4 inch tilt screen color graphical display
Built-in 10/100 Base TX Ethernet/Fast
Ethernet print server
Photo memory card slots with support for
CompactFlash, SmartMedia, Multi Media,
Memory Stick, Memory Stick PRO,
SD (Secure Digital), xD-Picture Card formats
Getting to know the MFP
Evaluating color laser MFPs
Based on extensive market research and customer feedback, HP has identified the needs of small businesses
and home offices in seven key categories. These categories should be closely examined as you consider the
purchase of color laser MFPs. In this section we will examine each of these and how the HP Color LaserJet
CM1015/CM1017 MFP meets the criteria in each category.
1—Ease of use
2—Total cost of ownership
3—Output quality
7—Network management solutions
The HP Color LaserJet CM1015/CM1017 MFP is designed to bring affordable and outstanding color laser
printing, copying, and scanning to the small business or workteam. The MFP’s exclusive HP features set it apart
from the competition:
Industry-leading HP ColorSphere toner and print cartridges
Intelligent device and supplies management
Proven HP reliability and performance
Integrated networking technology1
During your evaluation, we invite you to compare the HP Color LaserJet CM1015/CM1017 MFP to competing
MFPs to see why it is the best choice for your workplace!
Evaluation guidelines
As you design tests and conduct your evaluation, remember the following guidelines:
Consider the typical end-user’s printing needs.
Simulate the end-user’s environment.
When testing more than one MFP, try to make a fair comparison between MFPs by setting up in the same
environment and testing similar device settings and configurations.
Analyze each element of the printing process, but remember that the elements work together as part of
the whole printing solution. (For instance, performance claims mean very little if documents print
incorrectly or with poor print quality.)
Evaluating color MFPs
Ease of use
Easy to use, manage, and maintain
Designed for easy use, the HP Color LaserJet CM1015/CM1017 MFP is as simple to operate and maintain as
most black-and-white printers, a feature that is crucial for small businesses, which often do not have IT support.
The MFP offers efficient printing, copying, scanning, and send-to-e-mail functionality in a compact desktop
design to help increase productivity and improve business communication. The following features contribute to
the product’s usability.
HP Smart printing technology
HP Smart printing technology2 is activated every time you put an Original HP print cartridge into your HP Color
LaserJet CM1015/CM1017 MFP. HP Smart printing technology monitors and adjusts print cartridge
characteristics to ensure consistent print quality throughout cartridge life, and from cartridge to cartridge. The
HP print cartridges, MFP, and device software are designed to work together, allowing you to monitor your
current supplies, order new supplies online with HP SureSupply,3 and print successfully every time.
With only four supplies to order and install, helpful replacement instructions, and convenient single-door access,
you’ll spend less time on device maintenance and more time printing your documents.
Intuitive control panel
Easily control the HP Color LaserJet CM1017 MFP via the 2.4-inch
tilt screen color graphical display. With easy-to-understand menu
items and status indicators, you can quickly identify problems and
check on supplies status—no IT support required. Photo printing
and sharing is easy with four simple photo buttons.
The HP Color LaserJet CM1015 MFP’s control panel features a
two-line, 16-character tilt screen display that provides status
information for the device and print cartridges at a glance.
Both control panels also include menu controls, a Cancel Job
button, copy and scan buttons, as well as Attention and Ready
LEDs for easy device interaction.
CM1015 control panel
CM1017 control panel
Evaluating color MFPs
Productivity tools and services
Powerful tools and services provide convenient access to product information, settings, and support. The
following tools are included with the product or available for free download.
HP device management tools
HP ToolboxFX
For both direct and network connections, HP Toolbox FX is a series of web pages and supporting
Windows-based software that provides a single access point to configure settings, check status, view
troubleshooting information, and set alerts.
HP Web Jetadmin
For IT and help desk professionals—manage fleets of peripherals.
HP Web Jetadmin is a Web-based fleet management solution for remotely discovering, installing,
monitoring, and troubleshooting network connected MFPs. HP Web Jetadmin also provides usage and
assessment reporting functionality and can discover and report on devices directly connected to PCs on the
network. You can download the software for free from www.hp.com/go/webjetadmin.
HP Embedded Web
For IT and help desk professionals—manage an individual device.
HP Easy Printer Care
For end users and office managers—simple management of 1-15 HP printers.
HP Universal Print Driver
The HP Embedded Web Server allows you to view device and network status and to manage printing
functions from your computer through a standard Web browser, instead of from the MFP control panel. This
tool is available when the MFP is connected to a network via the built-in print server.1
Provides consolidated device and supplies status, consolidated supplies ordering, simple device usage
reports, and helpful support and troubleshooting alerts and tools. More information is available at
Businesses have a huge investment in their print resources, and providing and managing end-user access to
these resources can be a full-time job for busy IT professionals. The HP Universal Print Driver Series for
Windows can alleviate such headaches with a single, intelligent driver that replaces individual drivers for
most HP networked printers. For more information and to download the driver for free, go to
HP service and support tools
HP Instant Support
Professional Edition
HP SureSupply
Integrated into HP’s printer management tools and available from www.hp.com.
HP Instant Support connects you to the HP Web site to help you quickly solve problems and answer
questions. This service analyzes your MFP and configuration to provide diagnostic and support information
specific to your device.
Integrated into HP’s printer management tools and available from www.hp.com.
HP SureSupply lets you conveniently and easily order supplies over the Internet. Enabled by HP Smart
printing technology, HP SureSupply helps you track and manage supplies usage, and provides alerts
through HP device management tools when supplies should be replaced. With just a few clicks, access
cartridge information, pricing, and purchasing options that best meet your needs—either from the reseller of
your choice or from HP.3
Evaluating color MFPs
Setting up the MFP
Unbox and set up the product, using the product documentation. Consider the following:
Is the user documentation and installation software helpful?
How does the overall product design contribute to ease of setup?
How well are you able to install and interact with supplies and accessories?
Testing product software
Note which platforms and printer languages the drivers support.
After you have installed drivers and other device software, print some test pages. Document any driver or
software changes performed during testing.
Evaluate the product software:
Are the drivers easy to use?
What special software or tools are available?
What special features or utilities does each driver or tool include?
Interacting with the control panel
Try the various control panel functions. When comparing products, consider the following:
In general, is the control panel easy to use?
How easy is it to determine device, job, and print cartridge status?
Can you easily make copies from the control panel?
Can you electronically send documents and images from the control panel?
Evaluating color MFPs
Total cost of ownership
Choose HP’s most affordable color MFP
For many businesses, the total cost of ownership (TCO) is a critical part of the purchase decision. TCO takes
into account everything from the initial investment to support and maintenance costs. The HP Color LaserJet
CM1015/CM1017 MFP has a competitive purchase price and includes a number of features that add up to
significant cost savings over time. With printing speeds of up to 8 pages per minute (ppm) for both color and
black-and-white, plus integrated copying and scanning, this compact, elegant device transforms your desk into
a small office.
Cost-effective color laser printing
Color is proving itself as a business tool with a clear return on investment. Studies show that color improves
comprehension, increases readership, accelerates learning, and reflects a professional image. More than ever,
businesses are discovering a need to produce high-quality color documents. The HP Color LaserJet
CM1015/CM1017 MFP puts you in control of the color printing process:
Create external communications in color for a professional appearance, such as letterhead and business
Develop full-color marketing collateral that differentiates your business from the competition, such as
booklets, brochures, and flyers.
Design more persuasive internal communications, including spreadsheets, reports, proposals, and
Print frequently updated materials in-house and make changes at a moment’s notice, reducing outsourcing
expenses, storage costs, and the waste of obsolete materials.
Maximize productivity
Print economically. HP provides four HP Color LaserJet print cartridges with HP ColorSphere toner (cartridge
yields: 2,500-page black and 2,000-page cyan, magenta, and yellow4). The street prices and yields are
designed to maintain a low cost of ownership.
Reduce maintenance time. HP printing supplies with HP Smart printing technology2 are designed to
minimize user interaction, which saves time, improves productivity, and lowers overall printing costs.
Expect a comfortable experience. Most office users prefer the familiar, intuitive HP interface, which requires
little or no training.
Minimize user intervention. Add the optional 250-sheet input tray 3 for a total input capacity of up to 500
sheets. The additional input tray keeps your office productive and lets you store paper by size or type.
Get investment protection with one open, industry-standard, 100-pin DIMM slot memory for a memory
capacity of up to 224 MB.
Simplify your workflow. Powerful, flexible, and simple management tools save time and human resources.
For more information, see “Productivity tools and services” on page 7.
Evaluating color MFPs
Count on HP reliability. By far the biggest contributor to user productivity is the reliability of HP equipment,
support, and service. Instead of experiencing frustration and downtime while waiting for repairs, users are
getting their work done.
Total cost of ownership is more than just purchase price and cost per page. To calculate the true total cost of
ownership, consider the following factors:
Initial purchase price, including any accessories needed in a small business or home office environment.
To ensure accurate comparisons between MFPs, be sure to compare street prices (or what the
customer actually pays) rather than list prices.
Warranty and service costs.
Energy consumption costs. (Some manufacturers require you to choose between fast warm-up times and
energy efficiency, while HP offers both.)
Costs of outsourcing vs. in-house printing.
User productivity costs. (How easy is it to learn to use the MFP? How easy is it to print your documents
Special media costs. (Does the product require special paper? Can recycled paper be used?)
Supplies costs. (Do you have to purchase a starter kit? Does the MFP come with demonstration supplies
that have a reduced life? What does it cost, in both expense and downtime, to replace supplies?)
Cost per page.
It is difficult for end-users to calculate the cost per page due to many variables. Therefore, many
manufacturers provide a cost per page calculation. When assessing cost per page, keep the following in
Make sure the cost per page associated with an MFP’s print sample represents that sample. Some
manufacturers may quote the cost of printing in a draft mode, when the sample they give you is
printed in their best mode, which requires more toner or ink.
Ensure that costs are compared consistently among competitors. Some competitors quote the cost of
printing using prices for supplies that are lower than most consumers actually pay.
Take note of whether special media is required for the print sample.
Make sure all the supplies are included in the cost per page calculation and not hidden as service
items. Also, remember that supplies used during routine cleaning and warm-up cycles are not always
included in the supply’s yield, which directly affects cost.
Watch for other hidden costs (such as unusable output, which wastes toner).
Evaluating color MFPs
Output quality
Enhance your documents with dazzling HP color
There are many different factors to consider when evaluating the overall quality of an MFP’s output. Print quality
is more than the number of dots per inch (dpi) that the device places on a page; a higher dpi rating does not
necessarily mean better print quality.
The HP Color LaserJet CM1015/CM1017 MFP features a number of HP technologies that work together to
consistently deliver great-looking documents and business-quality photos at an affordable price.
HP ColorSphere toner
HP ColorSphere toner features gloss levels that are significantly improved over
previous HP color toners when printing on glossy paper. Improved melting and
fusing technologies work in sync with HP ColorSphere toner to enable superior
toner release and flow. The result is brilliant, intense colors every time you print.
Producing a wide range of very specific colors and smooth color transitions requires precision throughout the
printing process. HP’s new color toner uses uniform toner particles, which allows the precise placement needed
to produce a wide range of colors with the most subtle differences of shade, so images are more realistic.
HP ColorSphere toner is also designed to enable faster print speeds. HP ColorSphere toner particles are
chemically grown around an optimally sized wax core that is designed to work with the fuser for faster image
processing with optimum results.
HP ImageREt 2400
HP ImageREt (Resolution Enhancement technology) 2400 automatically provides the best color print quality
without changing driver settings or making trade-offs between print quality and performance. HP ImageREt
2400 is a suite of technologies built into the HP Color LaserJet CM1015/CM1017 MFP that includes
high-resolution laser imaging, HP Smart printing technology, and great color out of the box with intelligent color
control, industry-leading image enhancements, and system-optimization for printing with HP laser papers.
High-resolution laser imaging system
HP’s high-resolution laser imaging system uses multi-level laser exposure technology that modulates dot size and
adjusts dot positioning to produce superior image detail and tone rendition. Instead of grainy-looking images
with visible dots, you get near-photographic quality.
The multi-level printing process precisely controls color by combining up to four colors within a single pixel and
by varying the amount of toner in each pixel. With this method, over 100,000 different colors can be created
in a single pixel. Combined with high-resolution half-toning, multi-level printing creates millions of smooth colors,
sharp images, and crisp text.
Evaluating color MFPs
HP Smart printing technology
HP Smart printing supplies3 include technology that adjusts the electrophotographic voltages of the print
cartridges throughout the stages of their life. As the properties of the imaging drum and toner change over time,
adjustments are made for minor fluctuations in sensitivity. These adjustments ensure even, consistent distribution
of toner particles.
Consistent and intelligent color control
The following technologies intelligently control color to deliver reliable and consistent color printing throughout
the product’s life. You can use the print driver to optimize the printing process so that even when printing on
special papers or in adverse environmental conditions you will achieve high-quality results.
Color calibration
Color calibration and cleaning results in excellent color uniformity and ensures that print quality will be
consistent over time. It can be performed automatically or on demand.
Color selection options
(sRGB, Vivid, Device)
sRGB (standard red-green-blue), the MFP’s default color table, is optimized to produce the best color
appearance match between a page viewed on a monitor and that same page printed and viewed in a typical
office environment. sRGB is an industry color standard originally developed by HP and Microsoft®, and is
designed to work very well with monitors, input devices, and output devices to produce pleasing, accurate
You may choose to select the Vivid or Device color tables. The Vivid setting provides an increased saturation of
text and graphics, and the Device setting provides direct access to the entire printing gamut for custom
Edge enhancement technology
Edge control is comprised of two components: adaptive halftoning
and trapping. Both of these components affect edges and nearedges. Adaptive halftoning increases the edge smoothness of text
and graphics while maintaining the quality of area fills. Adaptive
halftoning provides smooth color and accurate, crisp edges by
locating and increasing the digital halftone frequency at edges.
Without adaptive
Without trapping
To generate a color image, four color planes must be printed: cyan,
magenta, yellow, and black. Trapping is the deliberate overlapping
of one color to an adjacent color to reduce the effect of color plane
With trapping
Included in the trapping component is halo reduction. Halo reduction With adaptive
makes the subordinate colors recede from the edge of the dominant
color. For example, a process black line would be made up of black, the dominant color, and cyan and
magenta, the subordinate colors. The cyan and magenta near the edge of the black line are reduced or
removed. This prevents color from being seen on the edge of the black line.
System-optimization for HP laser papers
For each of the diverse types of paper that the device supports, there is an optimized print mode. When tuned
to the selected paper’s characteristics, the HP Color LaserJet CM1015/CM1017 MFP provides optimal print
HP color laser papers are the first glossy laser papers designed to work specifically with HP Color LaserJet
MFPs. HP is one of the few manufacturers who can design the device, print cartridges, and paper together to
ensure that each component functions at the highest level.
Specialty inkjet coated paper is not designed for the heat of a laser printer. To prevent poor print
quality and damage to the laser printer do not use specialty inkjet coated paper.
Evaluating color MFPs
Creating samples
First, develop a group of sample documents that represent what the end-user typically prints. This is the best
method for determining if a product is suited to your environment.
When evaluating output quality, your print samples should include multiple documents and file types, each
created in the applications that will be used by the end-user. The samples should have different elements (text,
graphics, and photographic images) and should vary in complexity. Some suggested content includes simple
text documents, mixed text and graphics, and complex graphics containing photographic images.
Using only one application or file can skew test results. Use several types of files and
applications to present a broad and realistic output quality picture.
Simple — text, line art,
and basic clip art
Mixed — from complex
text to a mixture of text
and medium-complexity
Complex — photographic images and
advanced graphics (using overlays or
fill patterns)
Different manufacturers provide different print quality modes. Try to compare similar modes to achieve a fair
To evaluate the print quality of text documents, such as those created in Microsoft Word and Excel, you
should print them in different print modes. Documents such as newsletters intended for circulation or image
files, where photo quality is desired, are preferably printed in the best mode.
Printing samples
Follow these guidelines for printing sample documents:
When evaluating more than one product’s output quality, it is crucial that you make a fair comparison
between products. Print the same files on all products, using the same or equivalent settings. Use the
same operating system and software application, and be sure to test comparable print drivers. (Each of
these components interacts with the printing process and can affect output quality.)
Use more than one software application to make sure software/driver conflicts are not affecting output
Plain papers vary among brands and the regions in which they are manufactured. Some plain papers
have a preferred print side. You should also take into account storage conditions as well as how the
papers handle toner.
Temperature and humidity should be kept constant for each product tested. These factors can have an
impact on final output quality.
Evaluating color MFPs
Viewing samples
Ideally, output quality should be evaluated under a mix of fluorescent and incandescent lighting. Print quality
should not be evaluated too close to windows, since natural light changes dramatically with variations in
weather and time of day.
In addition, the color of the surrounding area can significantly affect quality perception. White surroundings
may call undue attention to the color of the media. Medium or light gray is usually the best choice for the
area surrounding where the sample documents will be evaluated.
Individuals may perceive print quality differently. HP suggests that you have several people evaluate your
sample documents, in the same environment, with a consistent light source. Have them vote on the samples
that they like by listing them in order from the best to the worst. Allow each person to rate the samples
independently and then record the results. Also, have each person establish a cut line for acceptable print
quality for the end-user environment.
This process is referred to as psychometric testing and should be performed on all of the sample
documents that you are using to evaluate text, graphics, and image quality.
Evaluating print quality
When you evaluate output quality, avoid magnification, which can draw attention to insignificant differences.
However, careful inspection is still necessary, and when doing this, look for the following characteristics:
Text quality—
Text should be dark, not faded, and solid black, without
hollow spots.
Edges should be crisp and smooth, not jagged.
There should be little or no toner scattered on the non-printed areas
of the paper.
Jagged edges:
Reverse text should be fully visible, with no filling lines. Portrait and
landscape text should have the same print quality.
Toner scatter:
Hollow spots:
Graphics quality—
Edges of colored shapes and graphics should be
well-formed and smooth.
Fine lines should be distinct, not blending into each
other or dropping out.
Solid color fills should be uniform and should not
bleed into each other.
There should be no bands across graphics.
Missing lines,
bad detail
Distinct lines,
good detail
Image quality—
Images should be clear and sharp, with no
bands across images.
There should be no graininess or dot visibility.
Skin tones should look natural.
Images should look natural and realistic
Evaluating color MFPs
Evaluating copy quality
Copy the type of material typical for your office, whether a book, magazine, sales brochure, photo, or other
high-quality content.
Does the copy quality meet your expectations?
How easy is it to adjust image quality and select output options from the control panel?
Does it take multiple adjustments and multiple copies to get good copy quality?
Evaluating scan quality
Scan the type of material typical for your office, whether a book, magazine, sales brochure, photo, or other
high-quality content.
Does the quality of the scanned image meet your expectations?
Are there options for scanning specific document and image types?
How easy is it to adjust image quality and select output options from the control panel?
Does it take multiple adjustments and multiple scans to get good quality?
Evaluating document durability and usability
After you have finished evaluating the print quality of your samples, evaluate the documents’ durability and
usability. Test the following:
Will the printed output fade over time or smear with moisture?
Can the printed output be easily scratched, melted, or otherwise damaged?
Is the printed output durable? Can it be folded?
Evaluating color MFPs
Integrated print, copy, scan, and send-to-e-mail functions for small offices
The HP Color LaserJet CM1015/1017 MFP is designed for your convenience, with printing, copying, scanning,
and send-to-e-mail capabilities in one simple device.
Flexible paper handling
The HP Color LaserJet CM1015/CM1017 MFP features a priority input slot, one standard 250-sheet input
tray, and one optional 250-sheet input tray, for a maximum input capacity of up to 500 sheets, so that you
spend less time replenishing paper.
The adjustable input trays support a wide range of paper types, sizes, and weights. For the complete list of
supported papers, see “Technical specifications” on page 24.
Use the flatbed platen glass to copy and scan irregular-size single sheets, bound documents, and objects
such as signs and placards.
Effortless copying
The device may be used as a standalone, walk-up copier—you do not need to be connected to the network or a
computer to make copies. You can adjust all copy settings at the control panel, including contrast and
lightness/darkness of reproduction, reduction or enlargement from 25 to 400 percent, and several modes
specifically for text, mixed text and graphics, or photos.
Convenient scanning and send-to-e-mail
The HP Color LaserJet CM1015/CM1017 MFP enables sending and archiving of scanned documents for a fast,
simple, and reliable way to capture paper-based content in digital format, so you can better manage valuable
information. Easily scan business material—such as documents, manuals, and reports—directly to your desktop,
an e-mail address, or a network drive for easy archiving.
You also get the convenience and versatility of converting paper documents into editable electronic documents
with Readiris PRO Text Recognition software.
Digital photo printing
Conveniently print digital photos directly from the control panel with integrated photo memory card slots, or
transfer images to or from supported memory cards to connected computers or network drives.1
Once you’ve captured your photos, HP Photosmart Premiere makes organizing and building albums easy and
fun. It lets you quickly design personalized greeting cards, edit and print photos, and share them with family
and friends via e-mail or the web.
Evaluating color MFPs
Comprehensive compatibility
The device works with a wide variety of operating systems, including Windows 2000, XP, and XP 64, and
Mac OS X.3 and X.4. This means that you can change or update your operating system—and still keep
your MFP.
A Hi-Speed USB 2.0 port allows easy direct connection, while built-in 10/100 Base-T Ethernet networking
lets you conveniently share the MFP’s capabilities.1
The product is also compatible with several print languages, including HP PCL6 for optimum performance,
HP postscript level 3 emulation, and PostScript® Printer Description (PPD) for PostScript print jobs. Automatic
language switching ensures that the appropriate printer language is used for each job.
Evaluating paper handling
Produce the type of material typical for your day-to-day business, such as a report or other professional
document. While you perform your evaluation, consider the following:
What are the product’s input and output capacities? Is it easy to change paper sizes and types?
Does the range of supported paper and paper sizes meet your needs? Does the product support special
paper, such as envelopes and transparencies?
Evaluating copying
Copy the type of material you typically copy, whether a book, magazine, sales brochure, or other highquality content. While you perform your evaluation, consider the following:
Can you make a quick copy by simply pressing a single button on the control panel?
How easy is it to adjust image quality and select output options from the control panel?
Can the device copy irregularly sized documents like bound books and placards?
Evaluating scanning
Scan several documents, images, and photos. While you perform your evaluation, consider the following:
How easy is it to configure scanning options using the control panel or scanning software?
Is the scanning software easy to use? Can you easily scan to destinations of your choice?
Does the product come with text recognition software?
Evaluating digital photo handling
Does the product come with integrated photo memory card slots?
How easy is it to transfer photos to a computer or network drive?
Does the product come with photo album software?
Evaluating compatibility
How many operating systems does the product support? Is it ready for potential changes to your system?
Does the product support both direct and network connectivity?
Does the product support automatic print language switching?
Evaluating color MFPs
Get more done in less time
Product performance is more than maximum engine speed, measured in pages per minute (ppm). Rather,
performance should be gauged by the speed at which the device can turn electronic files into printed pages or
convert printed material into electronic information. In addition to engine speed, several factors affect the time it
takes to print a job, including the use of special paper, computer download time, and device processing time.
The time it takes for your computer to download a job to the device, and for the device to process a job,
depends on the following variables:
The complexity and size of graphics
The type and throughput speed of the device connection (network or USB)
The speed of your computer
The amount of device memory installed
The network operating system and configuration (if applicable)
Printer personality or language (such as PCL or PostScript)
Adding additional device memory may resolve memory problems, improve how the device handles
complex graphics, and improve download times, but additional memory will not increase maximum
engine speed (ppm rating).
A better performing MFP leads to higher productivity in your workplace. You spend less time waiting at the
device, output appears faster, and network traffic is minimized. The HP Color LaserJet CM1015/CM1017 MFP
is optimized for performance, print quality, and affordability. It can complete complex jobs quickly and without
device failures.
Fast print and copy speeds
Increase office efficiency by printing high-quality HP ImageREt 2400 documents at up to 8 ppm for both blackand-white and color. The MFP also significantly reduces warm-up time. Expect the first page out in as fast as
20.7 seconds for black-and-white and color. Because there is little warm-up time, the MFP consumes less energy
and realizes less wear on the engine over time.
Easily prints complex jobs
A 300 MHz processor and 96 MB of memory (expandable to 224 MB) provide the speed and performance
you need to effortlessly produce impressive, complex color documents.
Evaluating color MFPs
Evaluation guidelines
When evaluating more than one product, it is crucial that you make a fair comparison between products.
Print from identical computer systems to ensure speed variations are not due to differences in processing
Print the same files on all devices, using the same paper type and the same or equivalent settings. Print
modes need to be tested separately for each device and compared respectively.
Use the same operating system and software application and test comparable print drivers. (Each of
these components interacts with the printing process and can affect performance.)
What to measure
Using the samples that you created, perform the following tests to gauge device performance.
The total print time, from the time the print command is issued, to completion of printing.
The time from initiating the print command, to the time when the computer is available for other tasks.
The print time, from the instant the device picks up the first piece of paper, to completion of printing.
The time from turning the device on, to the time when the device enters the Ready state. (This time usually
includes calibration, warming-up the device, and booting up the device firmware.)
Warm-up time
After the device has been sitting idle for an hour, the time from when the print command is issued, until the
device begins printing a simple document.
After the device has been sitting idle for an hour, the time from when the print command is issued, until the
completion of the first page.
After the device has been sitting idle for an hour, the time from when the copy command is issued, until the
completion of the first copy. This test measures both the scan and print speed.
Running the tests
Follow the guidelines below when measuring printing performance:
Be sure to measure the amount of time it takes to print a complete document. (For example, you might
print a 10-page color document with a cover page printed on heavier paper.)
A small business MFP is designed to print multiple-page documents. We suggest that you print either
multiple-page documents or multiple copies of a single page.
Record any error messages.
Perform each test three times to obtain an average. If the variances in the three tests are too much,
discard the result, check the system, and redo the test.
If the device offers more than one I/O port, perform tests using each port.
Look at each page to make sure all text and graphics printed correctly. Files that print significantly faster
on one device might not be printing correctly. Some devices drop complex graphics and images when
they are unable to process the whole job. Examine output to ensure that the entire document printed and
that it printed correctly.
When comparing device performance, look beyond the speed trial data and consider the acceptability of the
output. There are definitely tradeoffs in print quality, but as you review your results, look at the samples and
consider whether the quality meets your standards. Also, make sure that toner adheres to the paper properly.
Evaluating color MFPs
Proven HP technology and dependability
The HP Color LaserJet CM1015/CM1017 MFP sets the standard for industry reliability, providing a worry-free
multifunction solution. And if you ever do need service and support, HP’s service and support is one of the best.
By ensuring a maximum uptime you’ll boost productivity and end frustration.
Reliability matters
The HP Color LaserJet CM1015/CM1017 MFP has HP’s legendary reliability and ruggedness. With a
robust duty cycle of up to 35,000 pages per month5 and recommended monthly page volume of 500 to
1,500,6 the MFP is built to stand up to the demands of today’s fast-paced business environments.
Prior to its introduction, a new HP LaserJet MFP undergoes rigorous HP testing to ensure that it provides
consistent high-quality printing. Tests are performed with a large sample of devices through each step of the
design process, to be certain that the MFP measures up to HP standards. Throughout this testing, HP
discovers and resolves any issues that would compromise print quality. The result is a solid, reliable product
that produces consistent, excellent print quality over the life of the MFP and its supplies.
Our award-winning customer service and support backs every MFP with a one-year limited warranty, fast,
knowledgeable online support available 24/7 at www.hp.com/support, and easy-to-access phone support
provided by HP-trained agents. Plus, you can enhance your warranty protection with affordable HP Care
Pack Services. For details, see “Ordering information” on page 26.
100 million HP LaserJet printers shipped
No one has supplied more printers to more people than HP. For more than 20 years,
HP has introduced innovative laser printing products. And now, HP celebrates
shipment of the 100 millionth HP LaserJet printer. HP printers offer proven reliability,
award-winning service and support, and the broadest portfolio of printing solutions in
the industry. Count on the legendary quality of HP LaserJet printers.
Evaluating color MFPs
At HP, we typically test multiple MFPs in various environmental conditions to evaluate engine reliability. We
run the MFPs to engine life and test and improve the jam rate, misfeed rate, and supplies’ life.
This kind of extensive, long-term testing is beyond the limits of most companies’ resources; however, it is
possible to estimate their product’s engine reliability. One option is to compare other MFPs’ base warranty
(make sure it is at least one year) and three-year warranty costs. When comparing the HP Color LaserJet
CM1015/CM1017 MFP with products from other manufacturers, consider the following:
How easy is it to maintain the device?
Does the MFP perform consistently under various environmental conditions?
When connected to a network, does the MFP print correctly every time?
Are there any paper jams or other failures during your evaluation?
What is the quality of the customer support?
What can be said for the reputation of the manufacturer? Can they offer any reliability ratings or claims
of industry leadership?
Evaluating color MFPs
Network management solutions
Share the value of HP Color LaserJet printing
The HP Color LaserJet CM1015/1017 MFP is designed to be shared with a small workteam and is compatible
with most major network operating systems and protocols. Support for industry-leading network management
tools provides convenient and efficient device administration. In addition, the product incorporates sophisticated
hardware and software features to make device management scalable to meet your business needs.
Easy network setup
Built-in 10/100 Base-TX Ethernet/Fast Ethernet networking and HP installation software reduces the time and
complexity of networked device installation and configuration by providing simple, straightforward steps and a
user-friendly interface.
Manage from anywhere
Proactively manage your MFP and save valuable IT time with HP ToolboxFX, the HP Embedded Web Server,
and HP Web Jetadmin peripheral management software. These simple, Web-based tools let you remotely
manage networked peripherals. HP ToolboxFX and the HP Embedded Web Server lets you view individual
device status, manage device functions, and configure network settings remotely, from any computer on the
network. HP Web Jetadmin is free, downloadable software that provides network managers a single support
tool to configure, update firmware, install, monitor, and troubleshoot a wide range of network-connected
devices. For more information, see “Productivity tools and services” on page 7.
Evaluating color MFPs
When evaluating network capability, it is important to test the network solution for both the network
administrator and the end-user, keeping in mind the type of networking needed for a small business.
For the network administrator
Determine if your network operating systems are supported.
Install and configure the device and administrative software and simulate connecting end-users. (Keep
track of the resources and time required and ease of setup.)
Examine the following:
Ease of network installation
Network security
Device diagnostics and troubleshooting
Device alerts and status
Device grouping, filtering, or mapping
Try to assess the time efficiency and convenience of the network management utilities.
For the end-user
Make sure that the user can easily determine the following:
What devices are available?
Where are they relative to my desk?
What are their features?
What is the device’s status?
Is my job done yet?
Is the device out of paper?
Is there a paper jam?
Is there enough toner to finish my job?
The user does NOT want to know:
Status of all the devices on the network
Diagnostic information for all devices on the network
Evaluating color MFPs
A—Technical specifications
Print and copy speed7
Up to 8 ppm (letter and A4, color and black-and-white)
First page out
As fast as 20.7 seconds (color and black-and-white)
Printing: HP ImageREt 2400 (Resolution Enhancement technology); up to 600 by 600 dpi
Scanning: up to 1200 dpi optical resolution, up to 19,200 enhanced resolution
Manual duplex and booklet printing; N-up printing; collation, watermarks
Letter/A4 flatbed glass with CCD (Charge-coupled Device) scanner for high-quality copying; one-touch
color or black-and-white single copy, or up to 99 copies; up to 99 copies, setting selections for replication
of documents containing text, mixed text and graphics/images, half-tone/magazine reproduced
photographic images, and film processed photo originals; optimization adjustment selections for
enhancement of original
Letter/A4 flatbed glass with 42 bit internal/24 bit external CIS scanner; up to 1200 dpi optical resolution
and up to 19,200 enhanced; Twain, WIA Drivers; HP Scanning software; Scan key on control panel for
scan-to-e-mail and scan-to-folder capability; automatic scan calibration, scan image straightening,
cropping, and image enhancement; HP Document Viewer for document annotation capability and HP
Photo Smart Premier for advanced image enhancement; Readiris PRO Text Recognition software;
file formats: TXT, RTF, HTML, PDF, BMP, TIF, JPG, FPX, PCX, PNG
300 MHz
96 MB built-in, expandable to 224 MB with one open, industry-standard, 100-pin DIMM slot
Photo memory cards
supported (CM1017 only)
CompactFlash, SmartMedia, Multi Media, Memory Stick, Memory Stick PRO, SD (Secure Digital),
xD-Picture Card
Durability ratings
Duty cycle: up to 35,000 pages per month;5 recommended monthly page volume: 500 to 1,5006
Paper handling
Priority feed tray 1 for special media, 250-sheet multipurpose tray 2, optional 250-sheet input tray 3,
125-sheet output bin
Paper sizes
3 by 5 in to 8.5 by 14 in (76 by 127 mm to 216 by 356 mm); U.S. sizes: letter, legal, executive, No. 10
envelopes, Monarch envelopes; metric sizes: A4, A5, B5 (ISO, JIS)
Paper types
Paper (plain, letterhead, pre-punched, bond, color, rough, preprinted, recycled), HP Color Laser Glossy
Photo Paper, HP Color Laser Glossy Brochure Paper, HP Color Laser Matte Brochure Paper, HP Color Laser
Matte Photo & Imaging Paper, HP Color Laser Soft Gloss Presentation Paper, HP color laser transparencies,
labels, envelopes, cardstock
Paper weights
Priority feed tray 1, tray 2: 16 to 47 lb (60 to 176 g/m2), up to 53 lb (200 g/m2) with HP laser cover
papers, up to 59 lb (220 g/m2) with HP laser glossy photo papers; optional tray 3: 16 to 43 lb (60 to
163 g/m2)
Hi-Speed USB 2.0 port; built-in 10/100 Base-TX Ethernet/Fast Ethernet print server (CM1017 only)
Printer languages
HP PCL6, HP postscript level 3 emulation, PostScript Printer Description (PPD)
Font capabilities
80 scalable TrueType PCL6 and 80 scalable TrueType PostScript
Client operating systems
Microsoft Windows® 2000, XP-32, XP-x64 (full solution), Windows Server 2003 (print/scan/store), XPIA64 (print driver only on the web); Citrix (PDL, print driver only-supports NT operating systems); Unix®,
Linux (print only); Mac OS X v10.3.9, v10.4.x; PowerPC G3, G4, G5, and Intel Core processor
Network protocols
Via built-in print server (CM1017 only): TCP/IP only; Print: Port 9100, LPD; Photo Card: CIFS; Discovery:
SLP, Bonjour; IP Configuration: BootP, DHCP, AutoIP, manual; Management: SNMPv1, HTTP via internal
web server
Minimum system
Windows Server 2003: any Pentium II processor or greater, 64 MB RAM, 50 MB available hard disk
space, SVGA 800 by 600 monitor with 16-bit color (print driver, scan driver only); Windows 2000, XP
Home, XP Professional: any Pentium II processor (Pentium III or higher recommended), 128 MB RAM, 250
MB available hard disk space, SVGA 800 x 600 monitor with 16-bit color, Internet Explorer 5.5 or higher
(full install); CD-ROM drive, USB port
Mac OS X v 10.3.x; G3, G4 or G5 processor; 80 MB RAM; 30 MB available hard disk space; CD-ROM
drive; USB port
Appendix A—Technical specifications
(W by D by H)
CM1015: 17.25 by 20.0 by 20.7 in (437 by 508 by 525 mm)
CM1017: 17.25 by 20.0 by 21.3 in (437 by 508 by 540 mm)
Weight (with four print
CM1015: 48.5 lb (22 kg)
CM1017: 48.9 lb (22.2 kg)
Environmental ranges
Recommended temperature: 68 to 81 degrees F (20 to 27 degrees C)
Storage temperature: -4 to 104 degrees F (-20 to 40 degrees C)
Recommended relative humidity: 20 to 70 percent, non-condensing
Sound power: printing 6.1 B(A); Standby: inaudible
Bystander sound pressure: printing 47 dB(A); Standby: inaudible
Power requirements9
110-volt models: 110 to 127 VAC (± 10 percent), 60 Hz (± 3 Hz)
220-volt models: 220 to 240 VAC (± 10 percent), 50 Hz (± 3 Hz)
Power consumption
210 watts
Copying and scanning
200 watts
Ready and Sleep mode:
17 watts
0 watts
Typical Electricity Consumption (TEC): 2.997 kWh/Week
Energy Star® compliant
Safety certifications
IEC 60950-1: 2001/EN 60950-1:2001+A11; IEC 60825-1:1993+A1:1997+A2: 2001/EN 60825-1:
1994+A1: 2002+A2: 2001 (Class 1 Laser/LED Product); GB4943-2001
EMC certifications
CISPR 22: 1993 +A1+A2/EN 55022:1994+A1+A2 - Class B; EN 61000-3-2: 1995/A14:2000; EN
61000-3-3: 1995+A1; EN 55024: 1998+A1+A2; FCC Title 47 CFR, Part 15 Class B 2/ICES-003, Issue
4; GB9254-1998
What’s in the box
CM1015 or CM1017 MFP, power cable,10 Getting Started Guide, CD (includes the User Guide, drivers,
and software), control panel faceplate, four (4) Original HP print cartridges with HP ColorSphere toner:
2,500-page HP Color LaserJet Black Print Cartridge,4 and 2,000-page HP Color LaserJet Cyan, Yellow,
and Magenta Print Cartridges4
One year, limited hardware, return to authorized service center warranty
HP SureSupply enabled
To learn more, please visit www.hp.com/go/SureSupply
Appendix A—Technical specifications
B—Ordering information
Use accessories and supplies specifically designed for the MFP to ensure optimal performance.
To order the product accessories and supplies listed here, go to the HP Web site at
www.hp.com/ghp/buyonline.html. If you don’t have access to the Internet, contact your qualified HP dealer, or
call HP at (800) 888-9909 (U.S.).
HP Color LaserJet CM1015 MFP
HP Color LaserJet CM1017 MFP
Paper handling
250-sheet input tray 3 with feeder unit
HP Smart printing
64 MB 100-pin SRAM DIMM
128 MB 100-pin SRAM DIMM
USB cable, (a-b) 2-meter
Service and
North America: www.hp.com/go/paper
Europe: www.hp.com/go/supplies
Asia Pacific: www.hp.com/apac/printingsupplies
Latin America: contact HP via phone:
USA: 1-800-477-5010
Europe: +800 7644 7644
Asia: 65-6253-8500
Australia and New Zealand: 61-2997-2299LAR
Brasil: sac 0800 70 300 70
Black Print Cartridge (approximately 2,500-page)4
Cyan Print Cartridge (approximately 2,000-page)4
Yellow Print Cartridge (approximately 2,000-page)4
Magenta Print Cartridge (approximately 2,000-page)4
2-year/1-time Replacement HW Service
3-year Next Business Day Exchange HW Service
3-year Return to Depot HW Service
3 year Next Business Day Onsite HW Support
Install 1 Personal Printer
Network Install 1 Personal Printer
Appendix B—Ordering information
Standard and available features vary according to model. For more information, see
“Series at a glance” on page 3.
Using genuine HP supplies ensures availability of all HP printing features.
Program features and availability may vary by country. For more information, visit
Approximate page yield based on five percent coverage.
Duty cycle is defined as the maximum number of pages per month of imaged output.
This value provides a comparison of product robustness in relation to other HP LaserJet
or HP Color LaserJet devices, and enables appropriate deployment of printers and MFPs
to satisfy the demands of connected individuals or groups.
HP recommends that the number of pages per month of imaged output be within the
stated range for optimum device performance, based on factors including supplies
replacement intervals and device life over an extended warranty period.
Exact speed varies depending on the system configuration, software program and
document complexity.
Configuration tested: both models, continuous print color, A4 paper at an average
speed of 8 ppm. Values are subject to change. For current information see
Power requirements are based on the country/region where the MFP is sold. Do not
convert operating voltages. This will damage the MFP and void the product warranty.
USB cable also included for Asia-Pacific models only.
Service warranty options differ by region, including 2-year and 3-year warranties,
return to HP warranties, and on-site warranties.
PostScript is a trademarks or U.S. registered trademarks of Adobe Systems Incorporated.
Energy Star is a U.S. registered mark of the United States Environmental Protection
Agency. Microsoft, Windows, Windows XP, and Windows NT are U.S. registered
trademarks of Microsoft Corporation. Pentium is a U.S. registered trademark of Intel
Corporation. TrueType is a U.S. trademark of Apple Computer, Inc. Linux is a U.S.
registered trademark of Linus Torvalds.
©Copyright 2006 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only
warranties for HP products and services are set forth in the express warranty
statements accompanying such products and services. Nothing herein should be
construed as constituting an additional warranty. HP shall not be liable for
technical or editorial errors or omissions contained herein.
Printed in [country]
For more information visit our Web site at www.hp.com
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