Bitdefender AntiVirus Plus 2013 User guide

Bitdefender AntiVirus Plus 2013 User guide
User's Guide
Copyright© 2012 Bitdefender
Bitdefender Antivirus Plus 2013
Bitdefender Antivirus Plus 2013
User's Guide
Publication date 08/21/2012
Copyright© 2012 Bitdefender
Legal Notice
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic
or mechanical, including photocopying, recording, or by any information storage and retrieval system, without
written permission from an authorized representative of Bitdefender. The inclusion of brief quotations in reviews
may be possible only with the mention of the quoted source. The content can not be modified in any way.
Warning and Disclaimer. This product and its documentation are protected by copyright. The information in
this document is provided on an “as is” basis, without warranty. Although every precaution has been taken in the
preparation of this document, the authors will not have any liability to any person or entity with respect to any
loss or damage caused or alleged to be caused directly or indirectly by the information contained in this work.
This book contains links to third-party Websites that are not under the control of Bitdefender, therefore Bitdefender
is not responsible for the content of any linked site. If you access a third-party website listed in this document, you
will do so at your own risk. Bitdefender provides these links only as a convenience, and the inclusion of the link
does not imply that Bitdefender endorses or accepts any responsibility for the content of the third-party site.
Trademarks. Trademark names may appear in this book. All registered and unregistered trademarks in this
document are the sole property of their respective owners, and are respectfully acknowledged.
Bitdefender Antivirus Plus 2013
Each man has his price Bob
And yours was pretty low
Bitdefender Antivirus Plus 2013
Table of Contents
Installation ................................................................. 1
1. Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2. System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1. Minimum system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.2. Recommended system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.3. Software requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
3. Installation scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
4. Installing your Bitdefender product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Getting started ......................................................... 11
5. The basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
5.1. Opening the Bitdefender window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2. Fixing issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2.1. Fix All Issues wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.2.2. Configuring status alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.3. Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.4. Autopilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.5. Game Mode and Laptop Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.5.1. Game Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.5.2. Laptop Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.6. Password-protecting Bitdefender settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5.7. Anonymous usage reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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6. Bitdefender interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
6.1. System tray icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.2. Main window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.2.1. Upper toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.2.2. Panels area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.3. Settings Overview window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.4. Security Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.4.1. Scanning files and folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6.4.2. Hide / show Security Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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7. Registering Bitdefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
7.1. Entering your license key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
7.2. Buying or renewing license keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
8. MyBitdefender account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
8.1. Linking your computer to MyBitdefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
9. Keeping Bitdefender up-to-date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
9.1. Checking if Bitdefender is up-to-date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
9.2. Performing an update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
9.3. Turning on or off automatic update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
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9.4. Adjusting update settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
How to ..................................................................... 37
10. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
10.1.
10.2.
10.3.
10.4.
How do I install Bitdefender on a second computer? . . . . . . . . . . . . . . . . . . . . . .
When should I reinstall Bitdefender? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How do I switch from one Bitdefender 2013 product to another? . . . . . . . . . . .
How do I remove Bitdefender? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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11. Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
11.1. What Bitdefender product am I using? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11.2. How do I register a trial version? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
11.3. When does my Bitdefender protection expire? . . . . . . . . . . . . . . . . . . . . . . . . . . .
11.4. How do I register Bitdefender without an Internet connection? . . . . . . . . . . . . .
11.5. How do I renew my Bitdefender protection? . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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12. Scanning with Bitdefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
12.1. How do I scan a file or a folder? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.2. How do I scan my system? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.3. How do I create a custom scan task? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12.4. How do I exclude a folder from being scanned? . . . . . . . . . . . . . . . . . . . . . . . . . .
12.5. What to do when Bitdefender detected a clean file as infected? . . . . . . . . . . . .
12.6. How do I check what viruses Bitdefender detected? . . . . . . . . . . . . . . . . . . . . . .
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13. Privacy Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
13.1. How do I make sure my online transaction is secure? . . . . . . . . . . . . . . . . . . . . . 47
13.2. How do I protect my Facebook account? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
13.3. How do I remove a file permanently with Bitdefender? . . . . . . . . . . . . . . . . . . . . 47
14. Useful Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
14.1. How do I automatically shut down the computer after the scan is over? . . . . .
14.2. How do I configure Bitdefender to use a proxy Internet connection? . . . . . . . .
14.3. Am I using a 32 bit or a 64 bit version of Windows? . . . . . . . . . . . . . . . . . . . . . . .
14.4. How do I display hidden objects in Windows? . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.5. How do I remove other security solutions? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.6. How do I use System Restore in Windows? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14.7. How do I restart in Safe Mode? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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52
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Managing your security .............................................. 54
15. Antivirus protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
15.1. On-access scanning (real-time protection) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.1.1. Turning on or off real-time protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.1.2. Adjusting the real-time protection level . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.1.3. Configuring the real time protection settings . . . . . . . . . . . . . . . . . . . . . . . .
15.1.4. Restoring the default settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.2. On-demand scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.2.1. Autoscan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.2.2. Scanning a file or folder for malware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.2.3. Running a Quick Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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15.2.4. Running a System Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.2.5. Configuring a custom scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.2.6. Antivirus Scan Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.2.7. Checking scan logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.3. Automatic scan of removable media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.3.1. How does it work? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.3.2. Managing removable media scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.4. Configuring scan exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.4.1. Excluding files or folders from scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.4.2. Excluding file extensions from scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.4.3. Managing scan exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.5. Managing quarantined files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.6. Active Virus Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.6.1. Checking detected applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.6.2. Turning on or off Active Virus Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.6.3. Adjusting the Active Virus Control protection . . . . . . . . . . . . . . . . . . . . . . . .
15.6.4. Managing excluded processes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.7. Fixing system vulnerabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.7.1. Scanning your system for vulnerabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . .
15.7.2. Using automatic vulnerability monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . .
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16. Privacy Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
16.1. Antiphishing protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.1.1. Bitdefender protection in the web browser . . . . . . . . . . . . . . . . . . . . . . . . . .
16.1.2. Bitdefender alerts in the browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.2. IM encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.3. Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.3.1. About data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.3.2. Configuring data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.3.3. Managing rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.4. Deleting files permanently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
16.5. ID theft protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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86
17. Safepay secure online transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
17.1. Using Bitdefender Safepay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17.2. Configuring settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17.3. Managing bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
17.4. Hotspot protection for unsecured networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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89
18. Safego protection for social networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
19. USB Immunizer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
20. Managing your computers remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
20.1. Accessing MyBitdefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
20.2. Running tasks on the computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Troubleshooting ......................................................... 95
21. Solving common issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
21.1. My system appears to be slow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
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21.2. Scan doesn't start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
21.3. I can no longer use an application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
21.4. How to update Bitdefender on a slow Internet connection . . . . . . . . . . . . . . . . . 98
21.5. My computer is not connected to the Internet. How do I update
Bitdefender? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
21.6. Bitdefender services are not responding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
21.7. Bitdefender removal failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
21.8. My system doesn't boot up after installing Bitdefender . . . . . . . . . . . . . . . . . . 100
22. Removing malware from your system . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
22.1. Bitdefender Rescue Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22.2. What to do when Bitdefender finds viruses on your computer? . . . . . . . . . . .
22.3. How do I clean a virus in an archive? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22.4. How do I clean a virus in an e-mail archive? . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22.5. What to do if I suspect a file as being dangerous? . . . . . . . . . . . . . . . . . . . . . . .
22.6. How to clean the infected files from System Volume Information . . . . . . . . . .
22.7. What are the password-protected files in the scan log? . . . . . . . . . . . . . . . . . .
22.8. What are the skipped items in the scan log? . . . . . . . . . . . . . . . . . . . . . . . . . . . .
22.9. What are the over-compressed files in the scan log? . . . . . . . . . . . . . . . . . . . . .
22.10. Why did Bitdefender automatically delete an infected file? . . . . . . . . . . . . . .
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Contact us .............................................................. 110
23. Asking for help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
24. Online resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
24.1. Bitdefender Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
24.2. Bitdefender Support Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
24.3. HOTforSecurity Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
25. Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
25.1. Web addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
25.2. Local distributors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
25.3. Bitdefender offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
vii
Bitdefender Antivirus Plus 2013
Installation
1
Bitdefender Antivirus Plus 2013
1. Preparing for installation
Before you install Bitdefender Antivirus Plus 2013, complete these preparations to
ensure the installation will go smoothly:
● Make sure that the computer where you plan to install Bitdefender meets the
minimum system requirements. If the computer does not meet all the minimum
system requirements, Bitdefender will not be installed or, if installed, it will not
work properly and it will cause system slowdowns and instability. For a complete
list of system requirements, please refer to “System requirements” (p. 3).
● Log on to the computer using an Administrator account.
● Remove any other similar software from the computer. Running two security
programs simultaneously may affect their operation and cause major problems
with the system. Windows Defender will be disabled during the installation.
● It is recommended that your computer be connected to the Internet during the
installation, even when installing from a CD/DVD. If newer versions of the
application files included in the installation package are available, Bitdefender
can download and install them.
Preparing for installation
2
Bitdefender Antivirus Plus 2013
2. System requirements
You may install Bitdefender Antivirus Plus 2013 only on computers running the
following operating systems:
● Windows XP with Service Pack 3 (32-bit)
● Windows Vista with Service Pack 2
● Windows 7 with Service Pack 1
● Windows 8
Before installation, make sure that your computer meets the minimum system
requirements.
Note
To find out the Windows operating system your computer is running and hardware
information, right-click My Computer on the desktop and then select Properties
from the menu.
2.1. Minimum system requirements
● 1.8 GB available free hard disk space (at least 800 MB on the system drive)
● 800 MHz processor
● 1 GB of memory (RAM)
2.2. Recommended system requirements
● 2.8 GB available free hard disk space (at least 800 MB on the system drive)
● Intel CORE Duo (1.66 GHz) or equivalent processor
● Memory (RAM):
▶ 1 GB for Windows XP
▶ 1.5 GB for Windows Vista, Windows 7 and Windows 8
2.3. Software requirements
To be able to use Bitdefender and all its features, your computer needs to meet the
following software requirements:
● Internet Explorer 7 or higher
● Mozilla Firefox 3.6 or higher
● Yahoo! Messenger 8.1 or higher
● .NET Framework 3.5 (automatically installed with Bitdefender if missing)
System requirements
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Bitdefender Antivirus Plus 2013
3. Installation scenarios
Fresh installation
There is no older version of Bitdefender installed on the computer. In this case,
proceed according to the instructions provided in “Installing your Bitdefender
product” (p. 5).
Upgrade installation
An older version is already installed on the computer and you are upgrading
to Bitdefender 2013. In this case, the older version must be removed before
the installation.
For example, to remove Bitdefender 2012 before installing Bitdefender Antivirus
Plus 2013:
1. Follow this path from the Windows start menu: Start → All Programs →
Bitdefender 2012 → Repair or Remove.
2. Select Remove.
3. Wait for Bitdefender to complete the action you have selected. This may
take several minutes.
4. Reboot the computer to complete the process.
If you do not remove the older version before beginning the installation of
Bitdefender Antivirus Plus 2013, you will be prompted to do so at the start of
the installation process. Follow the instructions to complete the removal of the
older version.
Installation scenarios
4
Bitdefender Antivirus Plus 2013
4. Installing your Bitdefender product
You can install Bitdefender from the Bitdefender installation disc or using a web
installer downloaded on your computer from the Bitdefender website or from other
authorized websites (for example, the website of a Bitdefender partner or an online
shop). You can download the installation file from the Bitdefender website at the
following address: http://www.bitdefender.com/Downloads/.
If your purchase covers more than one computer (for example, you purchased
Bitdefender Antivirus Plus 2013 for 3 PCs), repeat the installation process and register
your product with the license key on every computer.
● To install Bitdefender from the installation disc, insert the disc in the optical drive.
A welcome screen should be displayed in a few moments. Follow the instructions
to start installation.
Note
The welcome screen provides an option to copy the installation package from the
installation disc to a USB storage device. This is useful if you need to install
Bitdefender on a computer that does not have a disc drive (for example, on a
netbook). Insert the storage device into the USB drive and then click Copy to USB.
Afterwards, go to the computer without a disc drive, insert the storage device into
the USB drive and double-click runsetup.exe from the folder where you have
saved the installation package.
If the welcome screen does not appear, use Windows Explorer to browse to the
disc's root directory and double-click the file autorun.exe.
● To install Bitdefender using the web installer downloaded on your computer,
locate the file and double-click it.
Validating the installation
Bitdefender will first check your system to validate the installation.
If your system does not meet the minimum requirements for installing Bitdefender,
you will be informed of the areas that need improvement before you can proceed.
If an incompatible antivirus program or an older version of Bitdefender is detected,
you will be prompted to remove it from your system. Please follow the directions
to remove the software from your system, thus avoiding problems occurring later
on. You may need to reboot your computer to complete the removal of detected
antivirus programs.
The Bitdefender Antivirus Plus 2013 installation package is constantly updated. If
you are installing from a CD/DVD, Bitdefender can download the newest versions
of the files during the installation. Click Yes when prompted in order to allow
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5
Bitdefender Antivirus Plus 2013
Bitdefender to download the files, ensuring you are installing the very latest version
of the software.
Note
Downloading the installation files can take a long time, especially over slower Internet
connections.
Once the installation is validated, the setup wizard will appear. Follow the steps to
install Bitdefender Antivirus Plus 2013.
Step 1 - Welcome
The welcome screen lets you choose what type of installation you want to perform.
For a completely hassle-free installation experience, just click the Install button.
Bitdefender will be installed in the default location with default settings and you
will skip directly to Step 3 of the wizard.
If you wish to configure the installation settings, select I want to customize my
installation and then click Install to move on to the next step.
Two additional tasks can be performed during this step:
● Please read the End User License Agreement before proceeding with the
installation. The License Agreement contains the terms and conditions under
which you may use Bitdefender Antivirus Plus 2013.
If you do not agree to these terms, close the window. The installation process will
be abandoned and you will exit setup.
● Enable sending Anonymous Usage Reports. By enabling this option, reports
containing information about how you use the product are sent to Bitdefender
servers. This information is essential for improving the product and can help us
offer you a better experience in the future. Please note that these reports will
contain no confidential data, such as your name or IP address, and that they will
not be used for commercial purposes.
Step 2 - Customize installation settings
Note
This step appears only if you have chosen to customize the installation during the
previous step.
The following options are available:
Installation Path
By default, Bitdefender Antivirus Plus 2013 will be installed in C:\Program
Files\Bitdefender\Bitdefender 2013. If you want to change the
Installing your Bitdefender product
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Bitdefender Antivirus Plus 2013
installation path, click Change and select the folder in which you would like
Bitdefender to be installed.
Configure Proxy Settings
Bitdefender Antivirus Plus 2013 requires access to the Internet for product
registration, downloading security and product updates, in-cloud detection
components etc. If you use a proxy connection instead of a direct Internet
connection, you must select this option and configure the proxy settings.
The settings can be imported from the default browser or you can enter them
manually.
Click Install with custom settings to confirm your preferences and begin the
installation.
Step 3 - Installation in progress
Wait for the installation to complete. Detailed information about the progress is
displayed.
Critical areas on your system are scanned for viruses, the latest versions of the
application files are downloaded and installed, and the Bitdefender services are
started. This step can take a couple of minutes.
Step 4 - Installation completed
A summary of the installation is displayed. If any active malware was detected and
removed during the installation, a system reboot may be required.
You can either close the window, or continue with the initial setup of your software
by clicking Get started.
Step 5 - Register your product
Note
This step appears only if you have selected Get Started during the previous step.
To complete the registration of your product you need to enter a license key. An
active Internet connection is required.
Proceed according to your situation:
● I purchased the product
In this case, register the product by following these steps:
1. Select I purchased Bitdefender and I want to register now.
2. Type the license key in the corresponding field.
Installing your Bitdefender product
7
Bitdefender Antivirus Plus 2013
Note
You can find your license key:
▶ on the CD/DVD label.
▶ on the product registration card.
▶ in the online purchase e-mail.
3. Click Register Now.
● I want to evaluate Bitdefender
In this case, you can use the product for a 30 day period. To begin the trial period,
select I want to evaluate the product.
Click Next.
Step 6 - Configure product behavior
Bitdefender can be configured to automatically manage your security permanently
or in certain situations. Use the switches to turn on or off Autopilot, Automatic
Laptop Mode and Automatic Game Mode.
Enable the Autopilot for completely silent security. While on Autopilot, Bitdefender
makes all security related decisions for you and you don't have to configure any
settings. For more information, please refer to “Autopilot” (p. 15).
If you play your fair share of games, enable Automatic Game Mode and Bitdefender
will detect when you launch a game and will enter Game Mode, modifying its settings
so as to keep its impact on your system's performance to a minimum. For more
information, please refer to “Game Mode” (p. 16).
For laptop users, enabling Automatic Laptop Mode will make Bitdefender go into
laptop mode when it detects that your laptop is running on battery power, modifying
its settings so as to keep its impact on battery consumption to a minimum. For more
information, please refer to “Laptop Mode” (p. 18).
Click Next.
Step 7 - Configure connection filters
This is where you can select which connection filters to activate. These are the filters
that actively ensure you are protected during your Internet activities.
Use the switches to enable / disable:
● Web Antimalware
● Antiphishing
● Antifraud
● Search Advisor
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Bitdefender Antivirus Plus 2013
You can turn the filters on or off at any time after the installation from the Bitdefender
interface. To achieve the best level of protection, it is recommended to activate all
the filters.
Click Next.
Step 8 - Login to MyBitdefender
A MyBitdefender account is required in order to use the online features of your
product. For more information, please refer to “MyBitdefender account” (p. 31).
Proceed according to your situation.
I want to create a MyBitdefender account
To successfully create a MyBitdefender account, follow these steps:
1. Select Create new account.
A new window will appear.
2. Type the required information in the corresponding fields. The data you
provide here will remain confidential.
● E-mail - enter your e-mail address.
● User name - enter a user name for your account.
● Password - enter a password for your account. The password must be at
least 6 characters long.
● Confirm password - retype the password.
Note
Once the account is created, you can use the provided e-mail address and
password to log in to your account at https://my.bitdefender.com.
3. Click Create.
4. Before being able to use your account, you must complete the registration.
Check your e-mail and follow the instructions in the confirmation e-mail sent
by Bitdefender.
I want to log in using my Facebook or Google account
To log in with your Facebook or Google account, follow these steps:
1. Select the service you want to use. You will be redirected to the login page
of that service.
2. Follow the instructions provided by the selected service to link your account
to Bitdefender.
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Bitdefender Antivirus Plus 2013
Note
Bitdefender does not get access to any confidential information such as the
password of the account you use to log in, or the personal information of your
friends and contacts.
I already have a MyBitdefender account
If you have logged in to an account from your product before, Bitdefender will
detect it and prompt you to enter the password to log in to that account.
If you already have an active account, but Bitdefender does not detect it, or
you simply want to log in with a different account, enter the e-mail address and
password and click Login to MyBitdefender.
Postpone for later
If you want to leave this task for another time, click Ask me later. Remember
that you must log in to an account to use the online features of the product.
Installing your Bitdefender product
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Bitdefender Antivirus Plus 2013
Getting started
11
Bitdefender Antivirus Plus 2013
5. The basics
Once you have installed Bitdefender Antivirus Plus 2013, your computer is protected
against all kinds of malware (such as viruses, spyware and trojans).
You can engage the Autopilot to enjoy completely silent security and you are not
required to configure any settings. However, you may want to take advantage of
the Bitdefender settings to fine-tune and improve your protection.
Bitdefender will make most security-related decisions for you and will rarely show
pop-up alerts. Details about actions taken and information about program operation
are available in the Events window. For more information, please refer to “Events”
(p. 14).
From time to time, you should open Bitdefender and fix the existing issues. You
may have to configure specific Bitdefender components or take preventive actions
to protect your computer and your data.
If you have not registered the product, remember to do so until the trial period ends.
For more information, please refer to “Registering Bitdefender” (p. 29).
To use the online features of Bitdefender Antivirus Plus 2013, make sure to link your
computer to a MyBitdefender account. For more information, please refer to
“MyBitdefender account” (p. 31).
If you experience issues while using Bitdefender, check the “Solving common issues”
(p. 96) section for possible solutions to the most common problems. The “How to”
(p. 37) section is where you will find step-by-step instructions on how to perform
common tasks.
5.1. Opening the Bitdefender window
To access the main interface of Bitdefender Antivirus Plus 2013, use the Windows
Start menu, by following the path Start → All Programs → Bitdefender 2013 →
Bitdefender Antivirus Plus 2013 or, quicker, double-click the Bitdefender icon
in the system tray.
For more information about the Bitdefender window and icon in the system tray,
please refer to “Bitdefender interface” (p. 21).
5.2. Fixing issues
Bitdefender uses an issue tracking system to detect and inform you about the issues
that may affect the security of your computer and data. By default, it will monitor
only a series of issues that are considered to be very important. However, you can
configure it as needed, choosing which specific issues you want to be notified about.
Detected issues include important protection settings that are turned off and other
conditions that can represent a security risk. They are grouped into two categories:
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Bitdefender Antivirus Plus 2013
● Critical issues - prevent Bitdefender from protecting you against malware or
represent a major security risk.
● Minor (non-critical) issues - can affect your protection in the near future.
The Bitdefender icon in the system tray indicates pending issues by changing its
color as follows:
Red color: Critical issues are affecting the security of your system. They require
your immediate attention and must be fixed as soon as possible.
Yellow color: Non-critical issues are affecting the security of your system. You
should check and fix them when you have the time.
Also, if you move the mouse cursor over the icon, a pop-up will confirm the existence
of pending issues.
When you open the Bitdefender window, the Security status area on the upper
toolbar will indicate the number and nature of issues affecting your system.
5.2.1. Fix All Issues wizard
To fix detected issues follow the Fix All Issues wizard.
1. To open the wizard, do any of the following:
● Right-click the Bitdefender icon in the system tray and choose Fix All Issues.
Depending on the detected issues, the icon is either red
issues) or yellow
(indicating critical
(indicating non-critical issues).
● Open the Bitdefender window and click anywhere inside the Security status
area on the upper toolbar (for example, you can click the
button).
Fix All Issues
2. You can see the issues affecting the security of your computer and data. All
current issues are selected to be fixed.
If you do not want to fix a specific issue right away, clear the corresponding check
box. You will be prompted to specify for how long to postpone fixing the issue.
Choose the desired option from the menu and click OK. To stop monitoring the
respective issue category, choose Permanently.
The issue status will change to Postpone and no action will be taken to fix the
issue.
3. To fix the selected issues, click Start. Some issues are fixed immediately. For
others, a wizard helps you fix them.
The issues that this wizard helps you fix can be grouped into these main categories:
● Disabled security settings. Such issues are fixed immediately, by enabling
the respective security settings.
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Bitdefender Antivirus Plus 2013
● Preventive security tasks you need to perform. When fixing such issues,
a wizard helps you successfully complete the task.
5.2.2. Configuring status alerts
Bitdefender can inform you when issues are detected in the operation of the following
program components:
● Antivirus
● Update
● Browser Security
You can configure the alert system to best serve your security needs by choosing
which specific issues to be informed about. Follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select General.
4. In the General Settings window, select the Advanced tab.
5. Click the Configure status alerts link.
6. Click the switches to turn on or off status alerts according to your preferences.
5.3. Events
Bitdefender keeps a detailed log of events concerning its activity on your computer.
Whenever something relevant to the security of your system or data happens, a
new message is added to the Bitdefender Events, in a similar way to a new e-mail
appearing in your Inbox.
Events are a very important tool in monitoring and managing your Bitdefender
protection. For instance, you can easily check if the update was successfully
performed, if malware was found on your computer etc. Additionally, you can take
further action if needed or change actions taken by Bitdefender.
To access the Events log, follow these steps:
1. Open the Bitdefender window.
2. Click the Events on the upper toolbar to open the Events Overview window.
Messages are grouped according to the Bitdefender module whose activity they are
related to:
● Antivirus
● Privacy Control
● Update
● Safego
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Bitdefender Antivirus Plus 2013
Events counters are displayed in the Bitdefender interface to allow easy
identification of areas with outstanding events. These are icons appearing on specific
modules that indicate the number of unread critical events related to a module's
activity.
For example, if there is one unread critical event related to the activity of the Update
module, the icon
appears on the Update panel.
A counter showing the total number of unread messages from all modules appears
on the Events button in the main window.
A list of events is available for each category. To find out information about a
particular event in the list, click it. Event details are displayed in the lower part of
the window. Each event comes with the following information: a short description,
the action Bitdefender took on it when it happened, and the date and time when it
occurred. Options may be provided to take further action if needed.
You can filter events by their importance. There are three types of events, each
type indicated by a specific icon:
Information events indicate successful operations.
Warning events indicate non-critical issues. You should check and fix them when
you have the time.
Critical events indicate critical issues. You should check them immediately.
To help you easily manage logged events, each section of the Events window
provides options to delete or mark as read all events in that section.
5.4. Autopilot
For all the users who want nothing more from their security solution than to be
protected without being bothered, Bitdefender Antivirus Plus 2013 has been designed
with a built-in Autopilot mode.
While on Autopilot, Bitdefender applies an optimal security configuration and takes
all security-related decisions for you. This means you will see no pop-ups, no alerts
and you will not have to configure any settings whatsoever.
In Autopilot mode, Bitdefender automatically fixes critical issues, enables and quietly
manages:
● Antivirus protection, provided by on-access scanning and continuous scanning.
● Privacy protection, provided by antiphishing and antimalware filtering for your
web browsing.
● Automatic updates.
To turn the Autopilot on or off, follow these steps:
1. Open the Bitdefender window.
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Bitdefender Antivirus Plus 2013
2. Click the User Mode / Autopilot switch on the upper toolbar. When the switch
is on the User Mode position, the Autopilot is off.
As long as the Autopilot is on, the Bitdefender icon in the system tray changes to
.
Important
While the Autopilot is on, modifying any of the settings it manages will result in it
being turned off.
To see a history of actions performed by Bitdefender while Autopilot was engaged,
open the Events window.
5.5. Game Mode and Laptop Mode
Some computer activities, such as games or presentations, require increased system
responsiveness and performance, and no interruptions. When your laptop is running
on battery power, it is best that unnecessary operations, which consume additional
power, be postponed until the laptop is connected back to A/C power.
To adapt to these particular situations, Bitdefender Antivirus Plus 2013 includes two
special operation modes:
● Game Mode
● Laptop Mode
5.5.1. Game Mode
Game Mode temporarily modifies protection settings so as to minimize their impact
on system performance. The following settings are applied when Game Mode is on:
● All Bitdefender alerts and pop-ups are disabled.
● On-access scanning is set to the Permissive protection level.
● Autoscan is turned off. Autoscan finds and uses time-slices when system resource
usage falls below a certain threshold to perform recurring scans of the entire
system.
● Auto Update is turned off.
● The Bitdefender toolbar in your web browser is disabled when you play
browser-based online games.
While in Game Mode, the Bitdefender icon in the system tray changes to
.
Using Game Mode
By default, Bitdefender automatically enters Game Mode when you start a game
from the Bitdefender's list of known games or when an application goes to full
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Bitdefender Antivirus Plus 2013
screen. Bitdefender will automatically return to the normal operation mode when
you close the game or when the detected application exits full screen.
If you want to manually turn on Game Mode, use one of the following methods:
● Right-click the Bitdefender icon in the system tray and select Turn Game Mode
On.
● Enable using Game Mode keyboard shortcut. Press Ctrl+Shift+Alt+G (the
default hotkey).
Important
Do not forget to turn Game Mode off when you finish. To do this, use the same
methods you did when you turned it on.
Turning on or off automatic Game Mode
To turn on or off automatic game mode, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select General.
4. In the General Settings window, select the General tab.
5. Turn on or off automatic game mode by clicking the corresponding switch.
Manually adding games to the Game list
If Bitdefender does not automatically enter Game Mode when you launch a certain
game or application, you can manually add the application to the Game list. Once
an application is added to the list, Bitdefender will operate in Game Mode as long
as the application is in use.
To view and manage the Game list, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select General.
4. In the General Settings window, select the General tab.
5. Click the Game list link.
Two buttons are available at the bottom of the list:
● Add game - add a new game or application to the Game list.
A new window will appear. Browse to the application's executable file, select it
and click OK to add it to the list.
● Remove game - remove a selected game or application from the list.
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Bitdefender Antivirus Plus 2013
Game Mode keyboard shortcut
To set and use a keyboard shortcut for entering / leaving Game Mode, follow these
steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select General.
4. In the General Settings window, select the General tab.
5. Make sure the Game Mode keyboard shortcut switch is on.
6. Set the desired combination:
a. The default combination is Ctrl+Alt+Shift+G.
Choose the modifier keys you want to use by checking one the following:
Control key (Ctrl), Shift key (Shift) or Alternate key (Alt).
b. In the edit field, type the letter corresponding to the regular key you want to
use.
For example, if you want to use the Ctrl+Alt+D hotkey, you must check only
Ctrl and Alt and type D.
Note
To disable the shortcut, turn off the Game Mode keyboard shortcut switch.
5.5.2. Laptop Mode
Laptop Mode is especially designed for laptop and notebook users. Its purpose is to
minimize Bitdefender's impact on power consumption while these devices are
running on battery. When Bitdefender operates in Laptop Mode, the Autoscan and
Auto Update features are turned off, as they require more system resources and,
implicitly, increase power consumption.
Bitdefender detects when your laptop has switched to battery power and it
automatically enters Laptop Mode. Likewise, Bitdefender automatically exits Laptop
Mode, when it detects the laptop is no longer running on battery.
To turn on or off automatic laptop mode, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select General.
4. In the General Settings window, select the General tab.
5. Turn on or off automatic laptop mode by clicking the corresponding switch.
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Bitdefender Antivirus Plus 2013
If Bitdefender is not installed on a laptop, turn off automatic laptop mode.
5.6. Password-protecting Bitdefender settings
If you are not the only person with administrative rights using this computer, it is
recommended that you protect your Bitdefender settings with a password.
To configure password protection for the Bitdefender settings, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select General.
4. In the General Settings window, select the General tab.
5. Turn on password protection by clicking the switch.
6. Click the Change password link.
7. Enter the password in the two fields and then click OK. The password must be
at least 8 characters long.
Once you have set a password, anyone trying to change the Bitdefender settings
will first have to provide the password.
Important
Be sure to remember your password or keep a record of it in a safe place. If you forget
the password, you will have to reinstall the program or to contact Bitdefender for
support.
To remove password protection, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select General.
4. In the General Settings window, select the General tab.
5. Turn off password protection by clicking the switch. Enter the password and then
click OK.
5.7. Anonymous usage reports
By default, Bitdefender sends reports containing information about how you use it
to Bitdefender servers. This information is essential for improving the product and
can help us offer you a better experience in the future. Please note that these reports
will contain no confidential data, such as your name or IP address, and that they
will not be used for commercial purposes.
In case you want to stop sending Anonymous usage reports, follow these steps:
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Bitdefender Antivirus Plus 2013
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select General.
4. In the General Settings window, select the Advanced tab.
5. Click the switch to turn off Anonymous usage reports.
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Bitdefender Antivirus Plus 2013
6. Bitdefender interface
Bitdefender Antivirus Plus 2013 meets the needs of computer beginners and very
technical people alike. Its graphical user interface is designed to suit each and every
category of users.
To see the status of the product and perform essential tasks, the Bitdefender system
tray icon is available at any time.
The main window gives you access to important product information, the program
modules and lets you perform common tasks. From the main window you can access
the settings window for detailed configuration and advanced administrative tasks,
and the Events window for an in-depth log of Bitdefender activity.
If you want to keep a constant eye on essential security information and have quick
access to key settings, add the Security Widget to your desktop.
6.1. System tray icon
To manage the entire product more quickly, you can use the Bitdefender icon
the system tray.
in
Note
If you are using Windows Vista or Windows 7, the Bitdefender icon may not be visible
at all times. To make the icon appear permanently, follow these steps:
1. Click the arrow
in the lower-right corner of the screen.
2. Click Customize... to open the Notification Area Icons window.
3. Select the option Show icons and notifications for the Bitdefender Agent
icon.
If you double-click this icon, Bitdefender will open. Also, by right-clicking the icon,
a contextual menu will allow you to quickly manage the Bitdefender product.
● Show - opens the main window of Bitdefender.
● About - opens a window where you can see
information about Bitdefender and where to look for
help in case something unexpected appears.
● Fix All Issues - helps you remove current security
vulnerabilities. If the option is unavailable, there are
no issues to be fixed. For detailed information, please
refer to “Fixing issues” (p. 12).
● Turn Game Mode On / Off - activates / deactivates
Game Mode.
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Bitdefender Antivirus Plus 2013
● Hide / Show Security Widget - enables / disables Security Widget.
● Update Now - starts an immediate update. You can follow the update status in
the Update panel of the main Bitdefender window.
The Bitdefender system tray icon informs you when issues affect your computer or
how the product operates, by displaying a special symbol, as follows:
Critical issues are affecting the security of your system. They require your
immediate attention and must be fixed as soon as possible.
Non-critical issues are affecting the security of your system. You should check
and fix them when you have the time.
The product operates in Game Mode.
Bitdefender Autopilot is engaged.
If Bitdefender is not working, the system tray icon appears on a gray background:
. This usually happens when the license key expires. It can also occur when the
Bitdefender services are not responding or when other errors affect the normal
operation of Bitdefender.
6.2. Main window
The main Bitdefender window allows you to perform common tasks, quickly fix
security issues, view information about events in product operation and configure
product settings. Everything is just a few clicks away.
The window is organized in two main areas:
Upper toolbar
This is where you can check your computer's security status and access
important tasks.
Panels area
This is where you can manage the main Bitdefender modules.
The MyBitdefender drop-down menu at the top of the window lets you manage your
account and access the online features of your product from the account dashboard.
You can find several useful links on the lower part of the window. These links are
also available in the Events and Settings windows.
Link
Description
Number of days
left
The time remaining before your current license expires is
displayed. Click the link to open a window where you can see
more information about your license key or register your
product with a new license key.
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Bitdefender Antivirus Plus 2013
Link
Description
Feedback
Opens a web page in your browser where you can take a short
survey about your experience in using the product. We rely
on your feedback in our constant quest to improve Bitdefender
products.
Help and Support Click this link if you need help with Bitdefender. A new window
will appear where you can open the product help, go to the
Support Center or contact support.
Adds question marks in different areas of the Bitdefender
window to help you easily find information about the different
interface elements.
Move your mouse cursor over a mark to see quick information
about the element next to it.
6.2.1. Upper toolbar
The upper toolbar contains the following elements:
● Security Status Area on the left side of the toolbar, informs you if there are
any issues affecting your computer's security and helps you fix them.
The color of the security status area changes depending on the detected issues
and different messages are displayed:
▶ The area is colored green. There are no issues to fix. Your computer and
data are protected.
▶ The area is colored yellow. Non-critical issues are affecting the security of
your system. You should check and fix them when you have the time.
▶ The area is colored red. Critical issues are affecting the security of your
system. You should address these issues immediately.
By clicking View Issues
in the center of the toolbar or anywhere in the
security status area to its left, you can access a wizard that will help you easily
remove any threats from your computer. For detailed information, please refer
to “Fixing issues” (p. 12).
● Events allows you to access a detailed history of relevant events that occurred
in the activity of the product. For detailed information, please refer to “Events”
(p. 14).
● Settings allows you to access the settings window from where you can configure
the product settings. For detailed information, please refer to “Settings Overview
window” (p. 26).
Bitdefender interface
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Bitdefender Antivirus Plus 2013
● Autopilot / User Mode allows you to engage the Autopilot and enjoy completely
silent security. For detailed information, please refer to “Autopilot” (p. 15).
6.2.2. Panels area
The panels area is where you can directly manage the Bitdefender modules.
To browse through the panels, use the slider below the panels area or the arrows
located to the right and to the left.
Each module panel contains the following elements:
● The name of the module and a status message.
● An icon
is available on the upper-right corner of most panels. Clicking it takes
you directly to that modules' advanced settings window.
● The icon of the module.
If there are any events related to a module's activity that you have not read yet,
an event counter will be displayed next to the module icon. For example, if there
is one unread event related to the activity of the Update module, the icon
appears on the Update panel. Click the counter to go directly to that module's
Events window.
● A button that lets you perform important tasks related to the module.
● A switch is available on certain panels allowing you to turn on or off an important
feature of the module.
You can organize the panels as you wish, by following these steps:
1. Click
on the left side of the slider below the panels to open the Modules
Overview window.
2. Drag individual module panels and drop them in other slots to rearrange the area
according to your needs.
3. Click
to return to the main window.
The panels available in this area are:
Antivirus
Antivirus protection is the foundation of your security. Bitdefender protects you
in real-time and on-demand against all sorts of malware, such as viruses, trojans,
spyware, adware, etc.
From the Antivirus panel you can easily access important scan tasks. Click Scan
Now and select a task from the drop-down menu:
● Quick Scan
● Full System Scan
● Custom Scan
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Bitdefender Antivirus Plus 2013
● Vulnerability Scan
● Rescue Mode
The Autoscan switch allows you to turn the Autoscan feature on or off.
For more information about scan tasks and how to configure antivirus protection,
please refer to “Antivirus protection” (p. 55).
Privacy
The privacy control module helps you keep important personal data private. It
protects you while on the Internet against phishing attacks, fraud attempts,
private data leaks, and more.
● File Shredder - starts a wizard that will allow you to delete files permanently.
The Antiphishing switch allows you to turn on or off antiphishing protection.
For more information about how to configure Bitdefender to protect your privacy,
please refer to “Privacy Control” (p. 79).
Update
In a world where cyber criminals constantly try to come up with new ways to
cause harm, it is essential to keep your security solution up to date if you are
to stay one step ahead of them.
By default, Bitdefender automatically checks for updates every hour. If you
want to turn off automatic updates, use the Auto Update switch on the Update
panel.
Warning
This is a critical security issue. We recommend you to disable automatic update
for as little time as possible. If Bitdefender is not updated regularly, it will not
be able to protect you against the latest threats.
Click the Update Now button on the panel to start an immediate update.
For more information about configuring updates, please refer to “Keeping
Bitdefender up-to-date” (p. 34).
Safego
To help you stay safe on social networks, you can access Safego, the Bitdefender
security solution for social networks, directly from Bitdefender Antivirus Plus
2013.
Click the Manage button on the Safego panel and select a task from the
drop-down menu:
● Activate for Facebook through your MyBitdefender account. If Safego has
already been activated, you will be able to access statistics regarding its
activity by selecting View Reports for Facebook in the menu.
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Bitdefender Antivirus Plus 2013
● Activate for Twitter through your MyBitdefender account. If Safego has
already been activated, you will be able to access statistics regarding its
activity by selecting View Reports for Twitter in the menu.
For more information, please refer to “Safego protection for social networks”
(p. 90).
ID Theft Protection
Bitdefender offers a comprehensive identity theft protection service.
Note
This feature is available only for users in the United States.
Activate the service through your MyBitdefender account by clicking the switch
on the ID Theft Protection panel. If the service has already been activated, you
will be able to access statistics regarding its activity by clicking the
corresponding button.
For more information, please refer to “ID theft protection” (p. 86).
6.3. Settings Overview window
The Settings Overview window gives you access to the advanced settings of your
product. This is where you can configure Bitdefender in detail.
Select a module to configure its settings or perform security or administrative tasks.
The following list briefly describes each module.
General
Allows you to configure general product settings, such as the settings password,
Game Mode, Laptop Mode, proxy settings and status alerts.
Antivirus
Allows you to configure your protection against malware, detect and fix
vulnerabilities of your system, set scan exclusions and manage quarantined
files.
Privacy Control
Allows you to prevent data leaks and protect your privacy while you are online.
Configure protection for your web browser, instant messaging software, create
data protection rules, and more.
Update
Allows you to configure the update process in detail.
To return to the main window, click
Bitdefender interface
on the upper-left corner of the window.
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Bitdefender Antivirus Plus 2013
6.4. Security Widget
Security Widget is the quick and easy way to monitor and control Bitdefender
Antivirus Plus 2013. Adding this small and unintrusive widget to your desktop lets
you see critical information and perform key tasks at all times:
● monitor scanning activity in real-time.
● monitor the security status of your system and fix any existing issues.
● view notifications and get access to the latest events reported by Bitdefender.
● one click access to your MyBitdefender account.
● scan files or folders by dragging and dropping one or multiple items over the
widget.
Security Widget
The overall security status of your computer is displayed at the center of the
widget. The status is indicated by the color and shape of the icon that is displayed
in this area.
Critical issues are affecting the security of your system.
They require your immediate attention and must be fixed as soon as possible. Click
the status icon to begin fixing the reported issues.
Non-critical issues are affecting the security of your system. You should check
and fix them when you have the time. Click the status icon to begin fixing the
reported issues.
Your system is protected.
When an on-demand scan task is in progress, this animated icon is displayed.
When issues are reported, click the status icon to launch the Fix Issues wizard.
The button on the left side of the widget gives you direct access to the Firewall
settings window, and also doubles up as a real-time graphical representation of
firewall activity. When a blue bar appears on this button, it means the firewall module
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Bitdefender Antivirus Plus 2013
is actively filtering network connections. The taller the blue bar, the more intense
is the activity of this module.
Note
Firewall is not available in Bitdefender Antivirus Plus 2013.
The upper side of the widget displays the unread events counter (the number of
outstanding events reported by Bitdefender, if any). Click the event counter, for
example
for one unread event, to open the Events Overview window. For more
information, please refer to “Events” (p. 14).
The button on the right side of the widget gives you direct access to the Antivirus
settings window, and also doubles up as a real-time graphical representation of
scanning activity. When a blue bar appears on this button, it indicates ongoing
real-time antivirus scanning activity. The taller the blue bar, the more intense is the
activity of this module.
The button on the lower side of the widget launches your MyBitdefender account
control panel in a web browser window. For more information, please refer to
“MyBitdefender account” (p. 31).
6.4.1. Scanning files and folders
You can use the Security Widget to quickly scan files and folders. Drag any file or
folder you want to be scanned and drop it over the Security Widget.
The Antivirus Scan wizard will appear and guide you through the scanning process.
The scanning options are pre-configured for the best detection results and can not
be changed If infected files are detected, Bitdefender will try to disinfect them
(remove the malware code). If disinfection fails, the Antivirus Scan wizard will allow
you to specify other actions to be taken on infected files.
6.4.2. Hide / show Security Widget
When you no longer want to see the widget, click
.
To restore Security Widget, follow these steps:
1. Right-click the Bitdefender icon in the system tray.
2. Click Show Security Widget in the contextual menu that appears.
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Bitdefender Antivirus Plus 2013
7. Registering Bitdefender
In order to be protected by Bitdefender, you must register your product with a
license key. The license key specifies how long you may use the product. As soon
as the license key expires, Bitdefender stops performing its functions and protecting
your computer.
You should purchase a license key or renew your license a few days before the
current license key expires. For more information, please refer to “Buying or renewing
license keys” (p. 29). If you are using a trial version of Bitdefender, you must register
it with a license key if you want to continue using it after the trial period ends.
7.1. Entering your license key
If, during the installation, you selected to evaluate the product, you can use it for
a 30-day trial period. To continue using Bitdefender after the trial period expires,
you must register it with a license key.
A link that indicates the number of days left on your license appears at the bottom
of the Bitdefender window. Click this link to open the registration window.
You can see the Bitdefender registration status, the current license key and how
many days are left until the license expires.
To register Bitdefender Antivirus Plus 2013:
1. Type the license key in the edit field.
Note
You can find your license key:
● on the CD label.
● on the product registration card.
● in the online purchase e-mail.
If you do not have a Bitdefender license key, click the link provided in the window
to open a web page from where you can purchase one.
2. Click Register Now.
Even after you purchase a license key, until the in-product registration with the key
is completed, Bitdefender Antivirus Plus 2013 will continue to appear as a trial
version.
7.2. Buying or renewing license keys
If the trial period is going to end soon, you must purchase a license key and register
your product. Similarly, if your current license key is going to expire soon, you must
renew your license.
Registering Bitdefender
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Bitdefender Antivirus Plus 2013
Bitdefender will alert you when the expiration date of your current license is
approaching. Follow the instructions in the alert to purchase a new license.
You can visit a web page from where a license key can be purchased at any time,
by following these steps:
1. Open the Bitdefender window.
2. Click the link that indicates the number of days left on your license, located at
the bottom of the Bitdefender window, to open the product registration window.
3. Click Don't have a license key? Buy one now!
4. A web page will open on your web browser where you can purchase a Bitdefender
license key.
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Bitdefender Antivirus Plus 2013
8. MyBitdefender account
The online features of your product and additional Bitdefender services are available
exclusively through MyBitdefender. You must link your computer to MyBitdefender
by logging in to an account from Bitdefender Antivirus Plus 2013 in order to do any
of the following:
● Recover your license key, should you ever lose it.
● Get protection for your Facebook and Twitter accounts with Safego.
● Manage Bitdefender Antivirus Plus 2013 remotely.
Multiple Bitdefender security solutions for PCs as well as other platforms integrate
with MyBitdefender. You can manage the security of all the devices linked to your
account from a single centralized dashboard.
Your MyBitdefender account can be accessed from any device connected to the
Internet at https://my.bitdefender.com.
You can also access and manage your account directly from your product:
1. Open the Bitdefender window.
2. Click MyBitdefender at the top of the window and select an option from the
drop-down menu:
● Account Settings
Log in to an account, create a new account, configure MyBitdefender behavior.
● Dashboard
Launch the MyBitdefender dashboard in your browser.
8.1. Linking your computer to MyBitdefender
To link your computer to a MyBitdefender account, you must log in to an account
from Bitdefender Antivirus Plus 2013. Until you link your computer to MyBitdefender,
you will be prompted to log in to MyBitdefender every time you want to use a feature
that requires an account.
To open the MyBitdefender window from which you can create or log in to an account,
follow these steps:
1. Open the Bitdefender window.
2. Click MyBitdefender at the top of the window and then select Account settings
from the drop-down menu.
If you have already logged in to an account, the account you are logged in to is
displayed. Click Go to MyBitdefender to go to your dashboard. To change the
account linked to the computer, select to log in to another account.
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If you have not logged in to an account, proceed according to your situation.
I want to create a MyBitdefender account
To successfully create a MyBitdefender account, follow these steps:
1. Select Create a new account.
A new window will appear.
2. Type the required information in the corresponding fields. The data you provide
here will remain confidential.
● Email - enter your e-mail address.
● User name - enter a user name for your account.
● Password - enter a password for your account. The password must be at least
6 characters long.
● Confirm password - retype the password.
3. Click Create.
4. Before being able to use your account, you must complete the registration. Check
your e-mail and follow the instructions in the confirmation e-mail sent by
Bitdefender.
I want to log in using my Facebook or Google account
To log in with your Facebook or Google account, follow these steps:
1. Click the icon of the service you want to use to log in. You will be redirected to
the login page of that service.
2. Follow the instructions provided by the selected service to link your account to
Bitdefender.
Note
Bitdefender does not get access to any confidential information such as the password
of the account you use to log in, or the personal information of your friends and
contacts.
I already have a MyBitdefender account
If you already have an account but you have not logged in to it yet, follow these
steps to log in:
1. Type the e-mail address and the password of your account in the corresponding
fields.
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Note
If you have forgotten your password, click Forgot password and follow the
instructions to retrieve it.
2. Click Login to MyBitdefender.
Once the computer is linked to an account, you can use the provided e-mail address
and password to log in at https://my.bitdefender.com.
You can also access your account directly from Bitdefender Antivirus Plus 2013
using the drop-down menu at the top of the window.
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9. Keeping Bitdefender up-to-date
New malware is found and identified every day. This is why it is very important to
keep Bitdefender up to date with the latest malware signatures.
If you are connected to the Internet through broadband or DSL, Bitdefender takes
care of this itself. By default, it checks for updates when you turn on your computer
and every hour after that. If an update is detected, it is automatically downloaded
and installed on your computer.
The update process is performed on the fly, meaning that the files to be updated
are replaced progressively. In this way, the update process will not affect product
operation and, at the same time, any vulnerability will be excluded.
Important
To be protected against the latest threats keep Automatic Update turned on.
In some particular situations, your intervention is required in order to keep your
Bitdefender protection up-to-date:
● If your computer connects to the Internet through a proxy server, you must
configure the proxy settings as described in “How do I configure Bitdefender to
use a proxy Internet connection?” (p. 49).
● If you do not have Internet connection, you can update Bitdefender manually as
described in “My computer is not connected to the Internet. How do I update
Bitdefender?” (p. 99). The manual update file is released once a week.
● Errors may occur while downloading updates on a slow Internet connection. To
find out how to overcome such errors, please refer to “How to update Bitdefender
on a slow Internet connection” (p. 98).
● If you are connected to the Internet through a dial-up connection, then it is
recommended to regularly update Bitdefender by user request. For more
information, please refer to “Performing an update” (p. 35).
9.1. Checking if Bitdefender is up-to-date
To check if your Bitdefender protection is up-to-date, follow these steps:
1. Open the Bitdefender window.
2. On the Update panel, look for the time of the last update just under the panel's
name.
For detailed information about the latest updates, check the update events:
1. In the main window, click Events on the upper toolbar.
2. In the Events Overview window, click Update.
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You can find out when updates were initiated and information about them (whether
they were successful or not, if they require a restart to complete the installation).
If required, restart the system at your earliest convenience.
9.2. Performing an update
In order to perform updates, an Internet connection is required.
To start an update, do any of the following:
● Open the Bitdefender window and click Update now on the Update panel.
● Right-click the Bitdefender icon
in the system tray and select Update now.
The Update module will connect to the Bitdefender update server and it will check
for updates. If an update is detected, you will be asked to confirm it or the update
will be performed automatically, depending on the update settings.
Important
It may be necessary to restart the computer when you have completed the update.
We recommend doing it as soon as possible.
9.3. Turning on or off automatic update
To turn on or off automatic update, follow these steps:
1. Open the Bitdefender window.
2. On the Update panel, click the Auto Update switch.
3. A warning window will appear. You must confirm your choice by selecting from
the menu how long you want the automatic update to be disabled. You can disable
the automatic update for 5, 15 or 30 minutes, for an hour, permanently or until
the system restart.
Warning
This is a critical security issue. We recommend you to disable automatic update for
as little time as possible. If Bitdefender is not updated regularly, it will not be able to
protect you against the latest threats.
9.4. Adjusting update settings
The updates can be performed from the local network, over the Internet, directly
or through a proxy server. By default, Bitdefender will check for updates every hour,
over the Internet, and install the available updates without alerting you.
The default update settings are suited for most users and you do not normally need
to change them.
To adjust the update settings, follow these steps:
Keeping Bitdefender up-to-date
35
Bitdefender Antivirus Plus 2013
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Update.
4. In the Update Settings window, adjust the settings according to your
preferences.
Update location
Bitdefender is configured to update from the Bitdefender update servers on the
Internet. The update location is a generic Internet address that is automatically
redirected to the closest Bitdefender update server in your region.
Do not change the update location unless advised by a Bitdefender representative
or by your network administrator (if you are connected to an office network).
You can switch back to the generic Internet update location by clicking Default.
Update processing rules
You can choose between three ways to download and install updates:
● Silent update - Bitdefender automatically downloads and implements the update.
● Prompt before downloading - every time an update is available, you will be
prompted before downloading it.
● Prompt before installing - every time an update was downloaded, you will be
prompted before installing it.
Some updates require a restart to complete the installation. By default, if an update
requires a restart, Bitdefender will keep working with the old files until the user
voluntarily restarts the computer. This is to prevent the Bitdefender update process
from interfering with the user's work.
If you want to be prompted when an update requires a restart, turn off the Postpone
reboot option by clicking the corresponding switch.
Keeping Bitdefender up-to-date
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How to
37
Bitdefender Antivirus Plus 2013
10. Installation
10.1. How do I install Bitdefender on a second computer?
If you have purchased a license key for more than one computer, you can use the
same license key to register a second PC.
To install Bitdefender correctly on a second computer, follow these steps:
1. Install Bitdefender from the CD/ DVD or using the installer provided in the online
purchase e-mail and follow the same installation steps.
2. When the registration window appears, enter the license key and click Register
Now.
3. At the next step, you have the option to log in to your MyBitdefender account or
create a new MyBitdefender account.
You can also choose to create a MyBitdefender account later on.
4. Wait until the installation process is completed and close the window.
10.2. When should I reinstall Bitdefender?
In some situations, you may need to reinstall your Bitdefender product.
Typical situations when you would need to reinstall Bitdefender include the following:
● you have reinstalled the operating system
● you have purchased a new computer
● you want to change the display language of the Bitdefender interface
To reinstall Bitdefender you can use the installation disc you purchased or download
a new version from the Bitdefender website.
During the installation, you will be asked to register the product with your license
key.
If you cannot find your license key, you can log in to https://my.bitdefender.com to
retrieve it. Type the e-mail address and the password of your account in the
corresponding fields.
10.3. How do I switch from one Bitdefender 2013 product to
another?
You can easily switch from one Bitdefender 2013 product to another.
The three Bitdefender 2013 products you can install on your system are:
● Bitdefender Antivirus Plus 2013
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Bitdefender Antivirus Plus 2013
● Bitdefender Internet Security 2013
● Bitdefender Total Security 2013
If you want to install another Bitdefender 2013 product on your system than the
one you purchased, follow these steps:
1. Open the Bitdefender window.
2. A link that indicates the number of days left on your license appears at the bottom
of the Bitdefender window. Click this link to open the registration window.
3. Enter the license key and click Register Now.
4. Bitdefender will inform you that the license key is for a different product and will
give you the option to install it. Click the corresponding link and follow the
procedure to perform the installation.
10.4. How do I remove Bitdefender?
If you want to repair or remove Bitdefender Antivirus Plus 2013, follow the path
from the Windows start menu: Start → All Programs → Bitdefender 2013 →
Repair or Uninstall.
Select the action you want to perform:
● Repair - to re-install all program components.
● Remove - to remove all installed components. You must confirm your choice by
selecting Uninstall in the following screen.
Note
We recommend that you choose Remove for a clean re-installation.
Wait for Bitdefender to complete the action you have selected. This will take several
minutes.
You will need to restart the computer to complete the process.
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Bitdefender Antivirus Plus 2013
11. Registration
11.1. What Bitdefender product am I using?
To find out which Bitdefender program you have installed, follow these steps:
1. Open the Bitdefender window.
2. At the top of the window you should see one of the following:
● Bitdefender Antivirus Plus 2013
● Bitdefender Internet Security 2013
● Bitdefender Total Security 2013
11.2. How do I register a trial version?
If you have installed a trial version, you may only use it for a limited period of time.
To continue using Bitdefender after the trial period expires, you must register your
product with a license key.
To register Bitdefender, follow these steps:
1. Open the Bitdefender window.
2. A link that indicates the number of days left on your license appears at the bottom
of the Bitdefender window. Click this link to open the registration window.
3. Enter the license key and click Register Now.
If you do not have a license key, click the link provided in the window to visit a
web page from where you can purchase one.
4. Wait until the registration process is completed and close the window.
11.3. When does my Bitdefender protection expire?
To find out the remaining number of days from your license key, follow these steps:
1. Open the Bitdefender window.
2. A link that indicates the number of days left on your license appears at the bottom
of the Bitdefender window.
3. For additional information, click the link to open the registration window.
4. In the Register Your Product window, you can:
● See the current license key
● Register with another license key
● Purchase a license key
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Bitdefender Antivirus Plus 2013
11.4. How do I register Bitdefender without an Internet
connection?
If you just purchased Bitdefender and you do not have an Internet connection, you
can still register Bitdefender offline.
To register Bitdefender with your license key, follow these steps:
1. Go to a PC connected to the Internet. For example, you can use a friend's
computer or a PC from a public location.
2. Go to https://my.bitdefender.com to create a MyBitdefender account.
3. Log in to your account.
4. Click your user name at the top and select Products from the drop-down menu.
5. Click Offline registration.
6. Enter the license key you purchased.
7. Click Submit to obtain an authorization code.
Important
Write down the authorization code.
8. Go back to your PC with the authorization code.
9. Open the Bitdefender window.
10. A link that indicates the number of days left on your license appears at the bottom
of the Bitdefender window. Click this link to open the registration window.
11. Enter the authorization code in the corresponding field and click Register Now.
12. Wait until the registration process is completed.
11.5. How do I renew my Bitdefender protection?
When your Bitdefender protection is about to expire, you must renew your license
key.
● Follow these steps to visit a website where you can renew your Bitdefender license
key:
1. Open the Bitdefender window.
2. A link that indicates the number of days left on your license appears at the
bottom of the Bitdefender window. Click this link to open the registration
window.
3. Click Don't have a license key? Buy one now!
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4. A web page will open on your web browser where you can purchase a
Bitdefender license key.
Note
As an alternative, you can contact the retailer you bought your Bitdefender product
from.
● Follow these steps to register your Bitdefender with the new license key:
1. Open the Bitdefender window.
2. A link that indicates the number of days left on your license appears at the
bottom of the Bitdefender window. Click this link to open the registration
window.
3. Enter the license key and click Register Now.
4. Wait until the registration process is completed and close the window.
For more information, you can contact Bitdefender for support as described in section
“Asking for help” (p. 111).
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12. Scanning with Bitdefender
12.1. How do I scan a file or a folder?
The easiest and recommended way to scan a file or folder is to right-click the object
you want to scan, point to Bitdefender and select Scan with Bitdefender from
the menu. To complete the scan, follow the Antivirus Scan wizard. Bitdefender will
automatically take the recommended actions on detected files.
If there remain unresolved threats, you will be prompted to choose the actions to
be taken on them.
Typical situations when you would use this scanning method include the following:
● You suspect a specific file or folder to be infected.
● Whenever you download from the Internet files that you think they might be
dangerous.
● Scan a network share before copying files to your computer.
12.2. How do I scan my system?
To perform a full scan on the system, follow these steps:
1. Open the Bitdefender window.
2. On the Antivirus panel, click Scan Now and select System Scan from the
drop-down menu.
3. Follow the Antivirus Scan wizard to complete the scan. Bitdefender will
automatically take the recommended actions on detected files. If there remain
unresolved threats, you will be prompted to choose the actions to be taken on
them. For more information, please refer to “Antivirus Scan Wizard” (p. 65).
12.3. How do I create a custom scan task?
If you want to scan specific locations on your computer or to configure the scanning
options, configure and run a Custom Scan.
To create a customized scan task, proceed as follows:
1. Open the Bitdefender window.
2. On the Antivirus panel, click Scan Now and select Custom Scan from the
drop-down menu.
3. Click Add Target to select the files or folders to be scanned.
4. If you want to configure the scanning options in detail, click Scan Options.
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You can easily configure the scanning options by adjusting the scan level. Drag
the slider along the scale to set the desired scan level.
You can also choose to shutdown the computer when the scan is over if no threats
are found. Remember that this will be the default behavior every time you run
this task.
5. Click Start Scan and follow the Antivirus Scan wizard to complete the scan. At
the end of the scan, you will be prompted to choose the actions to be taken on
the detected files, if any.
6. If you want to save the scan task for future use, open the custom scan
configuration window again.
7. Locate the scan you have just run in the Recent scans list.
8. Go with the mouse cursor over the name of the scan and click the
the scan to the Favorite Scans list.
icon to add
9. Enter a suggestive name for the scan.
12.4. How do I exclude a folder from being scanned?
Bitdefender allows excluding specific files, folders or file extensions from scanning.
Exclusions are to be used by users having advanced computer knowledge and only
in the following situations:
● You have a large folder on your system where you keep movies and music.
● You have a large archive on your system where you keep different data.
● You keep a folder where you install different types of software and applications
for testing purposes. Scanning the folder may result in losing some of the data.
To add the folder to the Exclusions list, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Antivirus.
4. In the Antivirus Settings window, select the Exclusions tab.
5. Make sure Exclusions for files is turned on by clicking the switch.
6. Click the Excluded files and folders link.
7. Click the Add button, located at the top of the exclusions table.
8. Click Browse, select the folder that you want to be excluded from scanning and
then click OK.
9. Click Add and then click OK to save the changes and close the window.
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12.5. What to do when Bitdefender detected a clean file as
infected?
There are cases when Bitdefender mistakenly flags a legitimate file as being a threat
(a false positive). To correct this error, add the file to the Bitdefender Exclusions
area:
1. Turn off the Bitdefender real-time antivirus protection:
a. Open the Bitdefender window.
b. Click the Settings button on the upper toolbar.
c. In the Settings Overview window, select Antivirus.
d. In the Antivirus Settings window, select the Shield tab.
e. Click the switch to turn off on-access scanning.
2. Display hidden objects in Windows. To find out how to do this, please refer to
“How do I display hidden objects in Windows?” (p. 51).
3. Restore the file from the Quarantine area:
a. Open the Bitdefender window.
b. Click the Settings button on the upper toolbar.
c. In the Settings Overview window, select Antivirus.
d. In the Antivirus Settings window, select the Quarantine tab.
e. Select the file and click Restore.
4. Add the file to the Exclusions list. To find out how to do this, please refer to “How
do I exclude a folder from being scanned?” (p. 44).
5. Turn on the Bitdefender real-time antivirus protection.
6. Contact our support representatives so that we may remove the detection
signature. To find out how to do this, please refer to “Asking for help” (p. 111).
12.6. How do I check what viruses Bitdefender detected?
Each time a scan is performed, a scan log is created and Bitdefender records the
detected issues.
The scan log contains detailed information about the logged scanning process, such
as scanning options, the scanning target, the threats found and the actions taken
on these threats.
You can open the scan log directly from the scan wizard, once the scan is completed,
by clicking Show Log.
To check a scan log or any detected infection at a later time, follow these steps:
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1. Open the Bitdefender window.
2. Click the Events button on the upper toolbar.
3. In the Events Overview window, select Antivirus.
4. In the Antivirus Events window, select the Virus Scan tab. This is where you
can find all malware scan events, including threats detected by on-access
scanning, user-initiated scans and status changes for automatic scans.
5. In the events list, you can check what scans have been performed recently. Click
an event to view details about it.
6. To open a scan log, click View log. The scan log will open in a new window.
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13. Privacy Control
13.1. How do I make sure my online transaction is secure?
To make sure your online operations remain private, you can use the browser
provided by Bitdefender to protect your transactions and home banking applications.
Bitdefender Safepay is a secured browser designed to protect your credit card
information, account number or any other sensitive data you may enter while
accessing different online locations.
To keep your online activity secure and private, follow these steps:
1. Double-click the Bitdefender Safepay icon on your desktop.
Bitdefender Safepay browser will appear.
2. Click the button
to access the Virtual Keyboard.
3. Use the Virtual Keyboard when typing sensitive information such as your
passwords.
13.2. How do I protect my Facebook account?
Safego is a Facebook application developed by Bitdefender to keep your social
networking account safe.
Its role is to scan the links you receive from your Facebook friends and monitor your
account privacy settings.
To access Safego from your Bitdefender product, follow these steps:
1. Open the Bitdefender window.
2. On the Safego panel, click Manage and select Activate for Facebook from
the drop-down menu. You will be directed to your account.
If you already activated Safego for Facebook, you will be able to access statistics
regarding its activity by clicking the View Reports for Facebook button.
3. Use your Facebook login information to connect to the Safego application.
4. Allow Safego access to your Facebook account.
13.3. How do I remove a file permanently with Bitdefender?
If you want to remove a file permanently from your system, you need to delete the
data physically from your hard disk.
The Bitdefender File Shredder will help you to quickly shred files or folders from
your computer using the Windows contextual menu, by following these steps:
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1. Right-click the file or folder you want to permanently delete, point to Bitdefender
and select File Shredder.
2. A confirmation window will appear. Click Yes to start the File Shredder wizard.
3. Wait for Bitdefender to finish shredding the files.
4. The results are displayed. Click Close to exit the wizard.
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14. Useful Information
14.1. How do I automatically shut down the computer after
the scan is over?
Bitdefender offers multiple scan tasks that you can use to make sure your system
is not infected with malware. Scanning the entire computer may take longer time
to complete depending on your system's hardware and software configuration.
For this reason, Bitdefender allows you to configure Bitdefender to shut down your
system as soon as the scan is over.
Consider this example: you have finished your work at the computer and you want
to go to sleep. You would like to have your entire system checked for malware by
Bitdefender.
This is how you set up Bitdefender to shut down your system at the end of the scan:
1. Open the Bitdefender window.
2. On the Antivirus panel, click Scan Now and select Custom Scan from the
drop-down menu.
3. Click Add Target to select the files or folders to be scanned.
4. If you want to configure the scanning options in detail, click Scan Options.
5. Choose to shutdown the computer when the scan is over if no threats are found.
6. Click Start Scan.
If no threats are found, the computer will shut down.
If there remain unresolved threats, you will be prompted to choose the actions to
be taken on them. For more information, please refer to “Antivirus Scan Wizard”
(p. 65).
14.2. How do I configure Bitdefender to use a proxy Internet
connection?
If your computer connects to the Internet through a proxy server, you must configure
Bitdefender with the proxy settings. Normally, Bitdefender automatically detects
and imports the proxy settings from your system.
Important
Home Internet connections do not normally use a proxy server. As a rule of thumb,
check and configure the proxy connection settings of your Bitdefender program when
updates are not working. If Bitdefender can update, then it is properly configured to
connect to the Internet.
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To manage the proxy settings, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select General.
4. In the General Settings window, select the Advanced tab.
5. Turn on proxy usage by clicking the switch.
6. Click the Manage proxies link.
7. There are two options to set the proxy settings:
● Import proxy settings from default browser - proxy settings of the current
user, extracted from the default browser. If the proxy server requires a
username and a password, you must specify them in the corresponding fields.
Note
Bitdefender can import proxy settings from the most popular browsers, including
the latest versions of Internet Explorer, Mozilla Firefox and Opera.
● Custom proxy settings - proxy settings that you can configure yourself. The
following settings must be specified:
▶ Address - type in the IP of the proxy server.
▶ Port - type in the port Bitdefender uses to connect to the proxy server.
▶ User name - type in a user name recognized by the proxy.
▶ Password - type in the valid password of the previously specified user.
8. Click OK to save the changes and close the window.
Bitdefender will use the available proxy settings until it manages to connect to the
Internet.
14.3. Am I using a 32 bit or a 64 bit version of Windows?
To find out if you have a 32 bit or a 64 bit operating system, follow these steps:
● For Windows XP:
1. Click Start.
2. Locate My Computer on the Start menu.
3. Right-click My Computer and select Properties.
4. If you see x64 Edition listed under System, you are running the 64 bit version
of Windows XP.
If you do not see x64 Edition listed, you are running a 32 bit version of
Windows XP.
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● For Windows Vista and Windows 7:
1. Click Start.
2. Locate Computer on the Start menu.
3. Right-click Computer and select Properties.
4. Look under System in order to check the information about your system.
14.4. How do I display hidden objects in Windows?
These steps are useful in those cases where you are dealing with a malware situation
and you need to find and remove the infected files, which could be hidden.
Follow these steps to display hidden objects in Windows:
1. Click Start, go to Control Panel and select Folder Options.
2. Go to View tab.
3. Select Display contents of system folders (for Windows XP only).
4. Select Show hidden files and folders.
5. Clear Hide file extensions for known file types.
6. Clear Hide protected operating system files.
7. Click Apply and then OK.
14.5. How do I remove other security solutions?
The main reason for using a security solution is to provide protection and safety for
your data. But what happens when you have more than one security product on
the same system?
When you use more than one security solution on the same computer, the system
becomes unstable. The Bitdefender Antivirus Plus 2013 installer automatically
detects other security programs and offers you the option to uninstall them.
If you did not remove the other security solutions during the initial installation, follow
these steps:
● For Windows XP:
1. Click Start, go to Control Panel and double-click Add / Remove programs.
2. Wait a few moments until the list of installed software is displayed.
3. Find the name of the program you want to remove and select Remove.
4. Wait for the uninstall process to complete, then reboot your system.
● For Windows Vista and Windows 7:
1. Click Start, go to Control Panel and double-click Programs and Features.
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2. Wait a few moments until the installed software list is displayed.
3. Find the name of the program you want to remove and select Uninstall.
4. Wait for the uninstall process to complete, then reboot your system.
If you fail to remove the other security solution from your system, get the uninstall
tool from the vendor website or contact them directly in order to provide you with
the uninstall guidelines.
14.6. How do I use System Restore in Windows?
If you cannot start the computer in normal mode, you can boot up in Safe Mode and
use System Restore to restore to a time when you could start the computer without
errors.
To perform the System Restore, you must be logged on to Windows as an
administrator.
To use System Restore, follow these steps:
● In Windows XP:
1. Log on to Windows in Safe Mode.
2. Follow the path from the Windows start menu: Start → All Programs → System
Tools → System Restore.
3. On the Welcome to System Restore page, click to select the Restore my
computer to an earlier time option, and then click Next.
4. Follow the wizard steps and you should be able to boot up the system in normal
mode.
● In Windows Vista and Windows 7:
1. Log on to Windows in Safe Mode.
2. Follow the path from the Windows start menu: All Programs → Accessories
→ System Tools → System Restore.
3. Follow the wizard steps and you should be able to boot up the system in normal
mode.
14.7. How do I restart in Safe Mode?
Safe mode is a diagnostic operating mode, used mainly to troubleshoot problems
affecting normal operation of Windows. Such problems range from conflicting drivers
to viruses preventing Windows from starting normally. In Safe Mode only a few
applications work and Windows loads just the basic drivers and a minimum of
operating system components. This is why most viruses are inactive when using
Windows in Safe Mode and they can be easily removed.
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To start Windows in Safe Mode:
1. Restart the computer.
2. Press the F8 key several times before Windows starts in order to access the boot
menu.
3. Select Safe Mode in the boot menu or Safe Mode with Networking if you
want to have Internet access.
4. Press Enter and wait while Windows loads in Safe Mode.
5. This process ends with a confirmation message. Click OK to acknowledge.
6. To start Windows normally, simply reboot the system.
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15. Antivirus protection
Bitdefender protects your computer from all kinds of malware (viruses, Trojans,
spyware, rootkits and so on). The protection Bitdefender offers is divided into two
categories:
● On-access scanning - prevents new malware threats from entering your system.
Bitdefender will, for example, scan a word document for known threats when you
open it, and an e-mail message when you receive one.
On-access scanning ensures real-time protection against malware, being an
essential component of any computer security program.
Important
To prevent viruses from infecting your computer keep on-access scanning
enabled.
● On-demand scanning - allows detecting and removing the malware that already
resides in the system. This is the classic scan initiated by the user - you choose
what drive, folder or file Bitdefender should scan, and Bitdefender scans it on-demand.
With Autoscan turned on, there is hardly any need to manually run scans for
malware. Autoscan will scan your computer over and over again, taking appropriate
actions when malware is detected. Autoscan runs only when enough system
resources are available so as not to slow down the computer.
Bitdefender automatically scans any removable media that is connected to the
computer to make sure it can be safely accessed. For more information, please refer
to “Automatic scan of removable media” (p. 69).
Advanced users can configure scan exclusions if they do not want specific files or
file types to be scanned. For more information, please refer to “Configuring scan
exclusions” (p. 70).
When it detects a virus or other malware, Bitdefender will automatically attempt to
remove the malware code from the infected file and reconstruct the original file.
This operation is referred to as disinfection. Files that cannot be disinfected are
moved to quarantine in order to contain the infection. For more information, please
refer to “Managing quarantined files” (p. 72).
If your computer has been infected with malware, please refer to “Removing malware
from your system” (p. 102). To help you clean your computer of malware that cannot
be removed from within the Windows operating system, Bitdefender provides you
with Rescue Mode. This is a trusted environment, especially designed for malware
removal, which enables you to boot your computer independent of Windows. When
the computer runs in Rescue Mode, Windows malware is inactive, making it easy
to remove.
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To protect you against unknown malicious applications, Bitdefender uses Active
Virus Control, an advanced heuristic technology, which continuously monitors the
applications running on your system. Active Virus Control automatically blocks
applications that exhibit malware-like behavior to stop them from damaging your
computer. Occasionally, legitimate applications may be blocked. In such situations,
you can configure Active Virus Control not to block those applications again by
creating exclusion rules. To learn more, please refer to “Active Virus Control” (p.
73).
Many forms of malware are designed to infect systems by exploiting their
vulnerabilities, such as missing operating system updates or outdated applications.
Bitdefender helps you easily identify and fix system vulnerabilities in order to make
your computer more secure against malware and hackers. For more information,
please refer to “Fixing system vulnerabilities” (p. 75).
15.1. On-access scanning (real-time protection)
Bitdefender provides continuous, real-time protection against a wide range of
malware threats by scanning all accessed files, e-mail messages and the
communications through Instant Messaging Software applications (ICQ, NetMeeting,
Yahoo Messenger, MSN Messenger).
The default real-time protection settings ensure good protection against malware,
with minor impact on system performance. You can easily change the real-time
protection settings according to your needs by switching to one of the predefined
protection levels. Or, if you are an advanced user, you can configure the scan settings
in detail by creating a custom protection level.
15.1.1. Turning on or off real-time protection
To turn on or off real-time protection against malware, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Antivirus.
4. In the Antivirus Settings window, select the Shield tab.
5. Click the switch to turn on or off on-access scanning.
6. If you want to disable real-time protection, a warning window will appear. You
must confirm your choice by selecting from the menu how long you want the
real-time protection to be disabled. You can disable real-time protection for 5,
15 or 30 minutes, for an hour, permanently or until the system restart.
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Warning
This is a critical security issue. We recommend you to disable real-time protection
for as little time as possible. If real-time protection is disabled, you will not be
protected against malware threats.
15.1.2. Adjusting the real-time protection level
The real-time protection level defines the scan settings for real-time protection. You
can easily change the real-time protection settings according to your needs by
switching to one of the predefined protection levels.
To adjust the real-time protection level, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Antivirus.
4. In the Antivirus Settings window, select the Shield tab.
5. Drag the slider along the scale to set the desired protection level. Use the
description on the right side of the scale to choose the protection level that better
fits your security needs.
15.1.3. Configuring the real time protection settings
Advanced users might want to take advantage of the scan settings Bitdefender
offers. You can configure the real-time protection settings in detail by creating a
custom protection level.
To configure the real time protection settings, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Antivirus.
4. In the Antivirus Settings window, select the Shield tab.
5. Click Custom.
6. Configure the scan settings as needed.
7. Click OK to save the changes and close the window.
Information on the scan options
You may find this information useful:
● If you are not familiar with some of the terms, check them in the glossary. You
can also find useful information by searching the Internet.
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● Scan options for accessed files. You can set Bitdefender to scan all accessed
files or applications (program files) only. Scanning all accessed files provides best
protection, while scanning applications only can be used for better system
performance.
By default, both local folders and network shares are subject to on-access
scanning. For better system performance, you can exclude network locations
from on-access scanning.
Applications (or program files) are far more vulnerable to malware attacks than
other types of files. This category includes the following file extensions:
386; a6p; ac; accda; accdb; accdc; accde; accdp; accdr; accdt;
accdu; acl; acr; action; ade; adp; air; app; as; asd; asp;
awk; bas; bat; bin; cgi; chm; cla; class; cmd; cnv; com; cpl;
csc; csh; dat; dek; dld; dll; doc; docm; docx; dot; dotm;
dotx; drv; ds; ebm; esh; exe; ezs; fky; frs; fxp; gadget; grv;
hlp; hms; hta; htm; html; iaf; icd; ini; inx; ipf; isu; jar;
js; jse; jsx; kix; laccdb; lnk; maf; mam; maq; mar; mat; mcr;
mda; mdb; mde; mdt; mdw; mem; mhtml; mpp; mpt; mpx; ms; msg;
msi; msp; mst; msu; oab; obi; obs; ocx; oft; ole; one; onepkg;
ost; ovl; pa; paf; pex; pfd; php; pif; pip; pot; potm; potx;
ppa; ppam; pps; ppsm; ppsx; ppt; pptm; pptx; prc; prf; prg;
pst; pub; puz; pvd; pwc; py; pyc; pyo; qpx; rbx; rgs; rox;
rpj; rtf; scar; scr; script; sct; shb; shs; sldm; sldx; smm;
snp; spr; svd; sys; thmx; tlb; tms; u3p; udf; url; vb; vbe;
vbs; vbscript; vxd; wbk; wcm; wdm; wiz; wll; wpk; ws; wsf;
xar; xl; xla; xlam; xlb; xlc; xll; xlm; xls; xlsb; xlsm; xlsx;
xlt; xltm; xltx; xlw; xml; xqt; xsf; xsn; xtp
● Scan inside archives. Scanning inside archives is a slow and resource-intensive
process, which is therefore not recommended for real-time protection. Archives
containing infected files are not an immediate threat to the security of your
system. The malware can affect your system only if the infected file is extracted
from the archive and executed without having real-time protection enabled.
If you decide on using this option, you can set a maximum accepted size limit of
archives to be scanned on-access. Select the corresponding check box and type
the maximum archive size (in MB).
● Scan options for e-mail, web and instant messaging traffic. To prevent
malware from being downloaded to your computer, Bitdefender automatically
scans the following malware entry points:
▶ incoming and outgoing e-mails
▶ web traffic
▶ files received via Yahoo! Messenger
Scanning the web traffic may slow down web browsing a little, but it will block
malware coming from the Internet, including drive-by downloads.
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Though not recommended, you can disable e-mail, web or instant messaging
antivirus scan to increase system performance. If you disable the corresponding
scan options, the e-mails and files received or downloaded from the Internet will
not be scanned, thus allowing infected files to be saved to your computer. This
is not a major threat because real-time protection will block the malware when
the infected files are accessed (opened, moved, copied or executed).
● Scan boot sectors. You can set Bitdefender to scan the boot sectors of your
hard disk. This sector of the hard disk contains the necessary computer code to
start the boot process. When a virus infects the boot sector, the drive may become
inaccessible and you may not be able to start your system and access your data.
● Scan only new and changed files. By scanning only new and changed files,
you may greatly improve overall system responsiveness with a minimum trade-off
in security.
● Scan for keyloggers. Select this option to scan your system for keylogger
applications. Keyloggers record what you type on your keyboard and send reports
over the Internet to a malicious person (hacker). The hacker can find out sensitive
information from the stolen data, such as bank account numbers and passwords,
and use it to gain personal benefits.
Actions taken on detected malware
You can configure the actions taken by the real-time protection.
To configure the actions, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Antivirus.
4. In the Antivirus Settings window, select the Shield tab.
5. Click Custom.
6. Configure the scan settings as needed.
7. Click OK to save the changes and close the window.
The following actions can be taken by the real time protection in Bitdefender:
Take proper actions
Bitdefender will take the recommended actions depending on the type of
detected file:
● Infected files. Files detected as infected match a malware signature in the
Bitdefender Malware Signature Database. Bitdefender will automatically
attempt to remove the malware code from the infected file and reconstruct
the original file. This operation is referred to as disinfection.
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Files that cannot be disinfected are moved to quarantine in order to contain
the infection. Quarantined files cannot be executed or opened; therefore, the
risk of getting infected disappears. For more information, please refer to
“Managing quarantined files” (p. 72).
Important
For particular types of malware, disinfection is not possible because the
detected file is entirely malicious. In such cases, the infected file is deleted
from the disk.
● Suspicious files. Files are detected as suspicious by the heuristic analysis.
Suspicious files cannot be disinfected, because no disinfection routine is
available. They will be moved to quarantine to prevent a potential infection.
By default, quarantined files are automatically sent to Bitdefender Labs in
order to be analyzed by the Bitdefender malware researchers. If malware
presence is confirmed, a signature is released to allow removing the malware.
● Archives containing infected files.
▶ Archives that contain only infected files are deleted automatically.
▶ If an archive contains both infected and clean files, Bitdefender will attempt
to delete the infected files provided it can reconstruct the archive with the
clean files. If archive reconstruction is not possible, you will be informed
that no action can be taken so as to avoid losing clean files.
Move files to quarantine
Moves detected files to quarantine. Quarantined files cannot be executed or
opened; therefore, the risk of getting infected disappears. For more information,
please refer to “Managing quarantined files” (p. 72).
Deny access
In case an infected file is detected, the access to this will be denied.
15.1.4. Restoring the default settings
The default real-time protection settings ensure good protection against malware,
with minor impact on system performance.
To restore the default real-time protection settings, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. Click Antivirus on the left-side menu and then the Shield tab.
4. Click Default.
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15.2. On-demand scanning
The main objective for Bitdefender is to keep your computer clean of viruses. This
is first and foremost done by keeping new viruses out of your computer and by
scanning your e-mail messages and any new files downloaded or copied to your
system.
There is a risk that a virus is already lodged in your system, before you even install
Bitdefender. This is why it's a very good idea to scan your computer for resident
viruses after you've installed Bitdefender. And it's definitely a good idea to frequently
scan your computer for viruses.
On-demand scanning is based on scan tasks. Scan tasks specify the scanning options
and the objects to be scanned. You can scan the computer whenever you want by
running the default tasks or your own scan tasks (user-defined tasks). If you want
to scan specific locations on your computer or to configure the scan options,
configure and run a custom scan.
15.2.1. Autoscan
Autoscan is a light on-demand scan that silently scans all your data for malware
and takes the appropriate actions for any infections found. Autoscan finds and uses
time-slices when system resource usage falls below a certain threshold to perform
recurring scans of the entire system.
Benefits of using Autoscan:
● It has close to zero impact on the system.
● By pre-scanning the entire hard-disk, future on-demand tasks will be completed
extremely fast.
● On-access scanning will also take significantly less time.
To turn on or off Autoscan, follow these steps:
1. Open the Bitdefender window.
2. On the Antivirus panel, click the switch to turn on or off Autoscan.
15.2.2. Scanning a file or folder for malware
You should scan files and folders whenever you suspect they might be infected.
Right-click the file or folder you want to be scanned, point to Bitdefender and
select Scan with Bitdefender. The Antivirus Scan wizard will appear and guide
you through the scanning process. At the end of the scan, you will be prompted to
choose the actions to be taken on the detected files, if any.
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15.2.3. Running a Quick Scan
Quick Scan uses in-the-cloud scanning to detect malware running in your system.
Running a Quick Scan usually takes less than a minute and uses a fraction of the
system resources needed by a regular virus scan.
To run a Quick Scan, follow these steps:
1. Open the Bitdefender window.
2. On the Antivirus panel, click Scan Now and select Quick Scan from the
drop-down menu.
3. Follow the Antivirus Scan wizard to complete the scan. Bitdefender will
automatically take the recommended actions on detected files. If there remain
unresolved threats, you will be prompted to choose the actions to be taken on
them.
15.2.4. Running a System Scan
The System Scan task scans the entire computer for all types of malware threatening
its security, such as viruses, spyware, adware, rootkits and others. If you have turned
off Autoscan, it is recommended to run a System Scan at least once a week.
Note
Because System Scan performs a thorough scan of the entire system, the scan may
take a while. Therefore, it is recommended to run this task when you are not using
your computer.
Before running a System Scan, the following are recommended:
● Make sure Bitdefender is up-to-date with its malware signatures. Scanning your
computer using an outdated signature database may prevent Bitdefender from
detecting new malware found since the last update. For more information, please
refer to “Keeping Bitdefender up-to-date” (p. 34).
● Shut down all open programs.
If you want to scan specific locations on your computer or to configure the scanning
options, configure and run a custom scan. For more information, please refer to
“Configuring a custom scan” (p. 63).
To run a System Scan, follow these steps:
1. Open the Bitdefender window.
2. On the Antivirus panel, click Scan Now and select System Scan from the
drop-down menu.
3. Follow the Antivirus Scan wizard to complete the scan. Bitdefender will
automatically take the recommended actions on detected files. If there remain
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unresolved threats, you will be prompted to choose the actions to be taken on
them.
15.2.5. Configuring a custom scan
To configure a scan for malware in detail and then run it, follow these steps:
1. Open the Bitdefender window.
2. On the Antivirus panel, click Scan Now and select Custom Scan from the
drop-down menu.
3. If you want to, you can quickly rerun a previous custom scan by clicking the
corresponding entry in the Recent Scans or Favorite Scans list.
4. Click Add Target, select the check boxes corresponding to the locations you
want to be scanned for malware and then click OK.
5. Click Scan Options if you want to configure the scan options. A new window will
appear. Follow these steps:
a. You can easily configure the scanning options by adjusting the scan level. Drag
the slider along the scale to set the desired scan level. Use the description on
the right side of the scale to identify the scan level that better fits your needs.
Advanced users might want to take advantage of the scan settings Bitdefender
offers. To configure the scan options in detail, click Custom. You can find
information about them at the end of this section.
b. You can also configure these general options:
● Run the task with low priority. Decreases the priority of the scan process.
You will allow other programs to run faster and increase the time needed
for the scan process to finish.
● Minimize Scan Wizard to system tray. Minimizes the scan window to
the system tray. Double-click the Bitdefender icon to open it.
● Specify the action to be taken if no threats are found.
c. Click OK to save the changes and close the window.
6. Click Start Scan and follow the Antivirus Scan wizard to complete the scan.
Depending on the locations to be scanned, the scan may take a while. At the end
of the scan, you will be prompted to choose the actions to be taken on the
detected files, if any.
Saving a custom scan to favorites
When you configure and run a custom scan, it is automatically added to a limited
list of recent scans. If you plan to reuse a custom scan in the future, you can choose
to save it to the favorite scans list.
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To save a recently run custom scan to the favorite scans list, follow these steps:
1. Open the custom scan configuration window.
a. Open the Bitdefender window.
b. On the Antivirus panel, click Scan Now and select Custom Scan from the
drop-down menu.
2. Locate the desired scan in the Recent scans list.
3. Go with the mouse cursor over the name of the scan and click the
the scan to the favorite scans list.
Scans saved to favorites are marked using the
scan is removed from the favorite scans list.
icon to add
icon. If you click this icon, the
Information on the scan options
You may find this information useful:
● If you are not familiar with some of the terms, check them in the glossary. You
can also find useful information by searching the Internet.
● Scan files. You can set Bitdefender to scan all types of files or applications
(program files) only. Scanning all files provides best protection, while scanning
applications only can be used to perform a quicker scan.
Applications (or program files) are far more vulnerable to malware attacks than
other types of files. This category includes the following file extensions: 386;
a6p; ac; accda; accdb; accdc; accde; accdp; accdr; accdt;
accdu; acl; acr; action; ade; adp; air; app; as; asd; asp;
awk; bas; bat; bin; cgi; chm; cla; class; cmd; cnv; com; cpl;
csc; csh; dat; dek; dld; dll; doc; docm; docx; dot; dotm;
dotx; drv; ds; ebm; esh; exe; ezs; fky; frs; fxp; gadget; grv;
hlp; hms; hta; htm; html; iaf; icd; ini; inx; ipf; isu; jar;
js; jse; jsx; kix; laccdb; lnk; maf; mam; maq; mar; mat; mcr;
mda; mdb; mde; mdt; mdw; mem; mhtml; mpp; mpt; mpx; ms; msg;
msi; msp; mst; msu; oab; obi; obs; ocx; oft; ole; one; onepkg;
ost; ovl; pa; paf; pex; pfd; php; pif; pip; pot; potm; potx;
ppa; ppam; pps; ppsm; ppsx; ppt; pptm; pptx; prc; prf; prg;
pst; pub; puz; pvd; pwc; py; pyc; pyo; qpx; rbx; rgs; rox;
rpj; rtf; scar; scr; script; sct; shb; shs; sldm; sldx; smm;
snp; spr; svd; sys; thmx; tlb; tms; u3p; udf; url; vb; vbe;
vbs; vbscript; vxd; wbk; wcm; wdm; wiz; wll; wpk; ws; wsf;
xar; xl; xla; xlam; xlb; xlc; xll; xlm; xls; xlsb; xlsm; xlsx;
xlt; xltm; xltx; xlw; xml; xqt; xsf; xsn; xtp
● Scan options for archives. Archives containing infected files are not an
immediate threat to the security of your system. The malware can affect your
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system only if the infected file is extracted from the archive and executed without
having real-time protection enabled. However, it is recommended to use this
option in order to detect and remove any potential threat, even if it is not an
immediate threat.
Note
Scanning archived files increases the overall scanning time and requires more
system resources.
● Scan boot sectors. You can set Bitdefender to scan the boot sectors of your
hard disk. This sector of the hard disk contains the necessary computer code to
start the boot process. When a virus infects the boot sector, the drive may become
inaccessible and you may not be able to start your system and access your data.
● Scan memory. Select this option to scan programs running in your system's
memory.
● Scan registry. Select this option to scan registry keys. Windows Registry is a
database that stores configuration settings and options for the Windows operating
system components, as well as for installed applications.
● Scan cookies. Select this option to scan the cookies stored by browsers on your
computer.
● Scan only new and changed files. By scanning only new and changed files,
you may greatly improve overall system responsiveness with a minimum trade-off
in security.
● Ignore commercial keyloggers. Select this option if you have installed and
use commercial keylogger software on your computer. Commercial keyloggers
are legitimate computer monitoring software whose most basic function is to
record everything that is typed on the keyboard.
● Scan for rootkits. Select this option to scan for rootkits and objects hidden
using such software.
15.2.6. Antivirus Scan Wizard
Whenever you initiate an on-demand scan (for example, right-click a folder, point
to Bitdefender and select Scan with Bitdefender), the Bitdefender Antivirus Scan
wizard will appear. Follow the wizard to complete the scanning process.
Note
If the scan wizard does not appear, the scan may be configured to run silently, in the
background. Look for the
scan progress icon in the system tray. You can click this
icon to open the scan window and to see the scan progress.
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Step 1 - Perform scan
Bitdefender will start scanning the selected objects. You can see real-time information
about the scan status and statistics (including the elapsed time, an estimation of
the remaining time and the number of detected threats). To see more details, click
the Show more link.
Wait for Bitdefender to finish scanning. The scanning process may take a while,
depending on the complexity of the scan.
Stopping or pausing the scan. You can stop scanning anytime you want by
clicking Stop&Yes. You will go directly to the last step of the wizard. To temporarily
stop the scanning process, just click Pause. You will have to click Resume to resume
scanning.
Password-protected archives. When a password-protected archive is detected,
depending on the scan settings, you may be prompted to provide the password.
Password-protected archives cannot be scanned unless you provide the password.
The following options are available:
● Password. If you want Bitdefender to scan the archive, select this option and
type the password. If you do not know the password, choose one of the other
options.
● Don't ask for a password and skip this object from scan. Select this option
to skip scanning this archive.
● Skip all password-protected items without scanning them. Select this
option if you do not want to be bothered about password-protected archives.
Bitdefender will not be able to scan them, but a record will be kept in the scan
log.
Choose the desired option and click OK to continue scanning.
Step 2 - Choose actions
At the end of the scan, you will be prompted to choose the actions to be taken on
the detected files, if any.
Note
When you run a quick scan or a full system scan, Bitdefender will automatically take
the recommended actions on detected files during the scan. If there remain unresolved
threats, you will be prompted to choose the actions to be taken on them.
The infected objects are displayed in groups, based on the malware they are infected
with. Click the link corresponding to a threat to find out more information about the
infected objects.
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You can choose an overall action to be taken for all issues or you can select separate
actions for each group of issues. One or several of the following options can appear
on the menu:
Take proper actions
Bitdefender will take the recommended actions depending on the type of
detected file:
● Infected files. Files detected as infected match a malware signature in the
Bitdefender Malware Signature Database. Bitdefender will automatically
attempt to remove the malware code from the infected file and reconstruct
the original file. This operation is referred to as disinfection.
Files that cannot be disinfected are moved to quarantine in order to contain
the infection. Quarantined files cannot be executed or opened; therefore, the
risk of getting infected disappears. For more information, please refer to
“Managing quarantined files” (p. 72).
Important
For particular types of malware, disinfection is not possible because the
detected file is entirely malicious. In such cases, the infected file is deleted
from the disk.
● Suspicious files. Files are detected as suspicious by the heuristic analysis.
Suspicious files cannot be disinfected, because no disinfection routine is
available. They will be moved to quarantine to prevent a potential infection.
By default, quarantined files are automatically sent to Bitdefender Labs in
order to be analyzed by the Bitdefender malware researchers. If malware
presence is confirmed, a signature is released to allow removing the malware.
● Archives containing infected files.
▶ Archives that contain only infected files are deleted automatically.
▶ If an archive contains both infected and clean files, Bitdefender will attempt
to delete the infected files provided it can reconstruct the archive with the
clean files. If archive reconstruction is not possible, you will be informed
that no action can be taken so as to avoid losing clean files.
Delete
Removes detected files from the disk.
If infected files are stored in an archive together with clean files, Bitdefender
will attempt to delete the infected files and reconstruct the archive with the
clean files. If archive reconstruction is not possible, you will be informed that
no action can be taken so as to avoid losing clean files.
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Take no action
No action will be taken on the detected files. After the scan is completed, you
can open the scan log to view information on these files.
Click Continue to apply the specified actions.
Step 3 - Summary
When Bitdefender finishes fixing the issues, the scan results will appear in a new
window. If you want comprehensive information on the scanning process, click Show
Log to view the scan log.
Click Close to close the window.
Important
In most cases Bitdefender successfully disinfects the infected files it detects or it
isolates the infection. However, there are issues that cannot be solved automatically.
If required, please restart your system in order to complete the cleaning process. For
more information and instructions on how to remove malware manually, please refer
to “Removing malware from your system” (p. 102).
15.2.7. Checking scan logs
Each time a scan is performed, a scan log is created and Bitdefender records the
detected issues in the Antivirus Overview window. The scan log contains detailed
information about the logged scanning process, such as scanning options, the
scanning target, the threats found and the actions taken on these threats.
You can open the scan log directly from the scan wizard, once the scan is completed,
by clicking Show Log.
To check a scan log or any detected infection at a later time, follow these steps:
1. Open the Bitdefender window.
2. Click the Events button on the upper toolbar.
3. In the Events Overview window, select Antivirus.
4. In the Antivirus Events window, select the Virus Scan tab. This is where you
can find all malware scan events, including threats detected by on-access
scanning, user-initiated scans and status changes for automatic scans.
5. In the events list, you can check what scans have been performed recently. Click
an event to view details about it.
6. To open the scan log, click View log. The scan log will open in your default web
browser.
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15.3. Automatic scan of removable media
Bitdefender automatically detects when you connect a removable storage device
to your computer and scans it in the background. This is recommended in order to
prevent viruses and other malware from infecting your computer.
Detected devices fall into one of these categories:
● CDs/DVDs
● USB storage devices, such as flash pens and external hard-drives
● mapped (remote) network drives
You can configure automatic scan separately for each category of storage devices.
Automatic scan of mapped network drives is off by default.
15.3.1. How does it work?
When it detects a removable storage device, Bitdefender starts scanning it for
malware in the background (provided automatic scan is enabled for that type of
device). A Bitdefender scan icon
will appear in the system tray. You can click this
icon to open the scan window and to see the scan progress.
If Autopilot is on, you will not be bothered about the scan. The scan will only be
logged and information about it will be available in the Events window.
If Autopilot is off:
1. You will be notified through a pop-up window that a new device has been detected
and it is being scanned.
2. In most cases, Bitdefender automatically removes detected malware or isolates
infected files into quarantine. If there are unresolved threats after the scan, you
will be prompted to choose the actions to be taken on them.
Note
Take into account that no action can be taken on infected or suspicious files
detected on CDs/DVDs. Similarly, no action can be taken on infected or suspicious
files detected on mapped network drives if you do not have the appropriate
privileges.
3. When the scan is completed, the scan results window is displayed to inform you
if you can safely access files on the removable media.
This information may be useful to you:
● Please be careful when using a malware-infected CD/DVD, because the malware
cannot be removed from the disc (the media is read-only). Make sure real-time
protection is turned on to prevent malware from spreading to your system. It is
best practice to copy any valuable data from the disc to your system and then
dispose of the disc.
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● In some cases, Bitdefender may not be able remove malware from specific files
due to legal or technical constraints. Such an example are files archived using a
proprietary technology (this is because the archive cannot be recreated correctly).
To find out how to deal with malware, please refer to “Removing malware from
your system” (p. 102).
15.3.2. Managing removable media scan
To manage automatic scan of removable media, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Antivirus.
4. In the Antivirus Settings window, select the Exclusions tab.
For best protection, it is recommended to turn on automatic scan for all types of
removable storage devices.
The scanning options are pre-configured for the best detection results. If infected
files are detected, Bitdefender will try to disinfect them (remove the malware code)
or to move them to quarantine. If both actions fail, the Antivirus Scan wizard will
allow you to specify other actions to be taken on infected files. The scanning options
are standard and you cannot change them.
15.4. Configuring scan exclusions
Bitdefender allows excluding specific files, folders or file extensions from scanning.
This feature is intended to avoid interference with your work and it can also help
improve system performance. Exclusions are to be used by users having advanced
computer knowledge or, otherwise, following the recommendations of a Bitdefender
representative.
You can configure exclusions to apply to on-access or on-demand scanning only, or
to both. The objects excluded from on-access scanning will not be scanned, no
matter if they are accessed by you or by an application.
Note
Exclusions will NOT apply for contextual scanning. Contextual scanning is a type of
on-demand scanning: you right-click the file or folder you want to scan and select
Scan with Bitdefender.
15.4.1. Excluding files or folders from scanning
To exclude specific files or folders from scanning, follow these steps:
1. Open the Bitdefender window.
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2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Antivirus.
4. In the Antivirus Settings window, select the Exclusions tab.
5. Turn on scan exclusions for files using the corresponding switch.
6. Click the Excluded files and folders link. In the window that appears, you can
manage the files and folders excluded from scanning.
7. Add exclusions by following these steps:
a. Click the Add button, located at the top of the exclusions table.
b. Click Browse, select the file or folder that you want to be excluded from
scanning and then click OK. Alternatively, you can type (or copy and paste)
the path to the file or folder in the edit field.
c. By default, the selected file or folder is excluded from both on-access and
on-demand scanning. To change when to apply the exclusion, select one of
the other options.
d. Click Add.
8. Click OK to save the changes and close the window.
15.4.2. Excluding file extensions from scanning
When you exclude a file extension from scanning, Bitdefender will no longer scan
files with that extension, regardless of their location on your computer. The exclusion
also applies to files on removable media, such as CDs, DVDs, USB storage devices
or network drives.
Important
Use caution when excluding extensions from scanning because such exclusions can
make your computer vulnerable to malware.
To exclude file extensions from scanning, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Antivirus.
4. In the Antivirus Settings window, select the Exclusions tab.
5. Turn on scan exclusions for files using the corresponding switch.
6. Click the Excluded extensions link. In the window that appears, you can manage
the file extensions excluded from scanning.
7. Add exclusions by following these steps:
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a. Click the Add button, located at the top of the exclusions table.
b. Enter the extensions that you want to be excluded from scanning, separating
them with semicolons (;). Here is an example:
txt;avi;jpg
c. By default, all files with the specified extensions are excluded from both
on-access and on-demand scanning. To change when to apply the exclusion,
select one of the other options.
d. Click Add.
8. Click OK to save the changes and close the window.
15.4.3. Managing scan exclusions
If the configured scan exclusions are no longer needed, it is recommended that you
delete them or disable scan exclusions.
To manage scan exclusions, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Antivirus.
4. In the Antivirus Settings window, select the Exclusions tab. Use the options
in the Files and folders section to manage scan exclusions.
5. To remove or edit scan exclusions, click one of the available links. Proceed as
follows:
● To remove an entry from the table, select it and click the Remove button.
● To edit an entry from the table, double-click it (or select it and click the Edit
button). A new window will appear where you can change the extension or the
path to be excluded and the type of scanning you want them to be excluded
from, as needed. Make the necessary changes, then click Modify.
6. To turn off scan exclusions, use the corresponding switch.
15.5. Managing quarantined files
Bitdefender isolates the malware-infected files it cannot disinfect and the suspicious
files in a secure area named quarantine. When a virus is in quarantine it cannot do
any harm because it cannot be executed or read.
By default, quarantined files are automatically sent to Bitdefender Labs in order to
be analyzed by the Bitdefender malware researchers. If malware presence is
confirmed, a signature is released to allow removing the malware.
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In addition, Bitdefender scans the quarantined files after each malware signature
update. Cleaned files are automatically moved back to their original location.
To check and manage quarantined files, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Antivirus.
4. In the Antivirus Settings window, select the Quarantine tab.
5. Quarantined files are managed automatically by Bitdefender according to the
default quarantine settings. Though not recommended, you can adjust the
quarantine settings according to your preferences.
Rescan quarantine after virus definitions update
Keep this option turned on to automatically scan quarantined files after each
virus definitions update. Cleaned files are automatically moved back to their
original location.
Submit suspicious quarantined files for further analysis
Keep this option turned on to automatically send quarantined files to
Bitdefender Labs. The sample files will be analyzed by the Bitdefender
malware researchers. If malware presence is confirmed, a signature is
released to allow removing the malware.
Delete content older than {30} days
By default, quarantined files older than 30 days are automatically deleted.
If you want to change this interval, type a new value in the corresponding
field. To disable automatic deletion of old quarantined files, type 0.
6. To delete a quarantined file, select it and click the Delete button. If you want to
restore a quarantined file to its original location, select it and click Restore.
15.6. Active Virus Control
Bitdefender Active Virus Control is an innovative proactive detection technology
which uses advanced heuristic methods to detect new potential threats in real time.
Active Virus Control continuously monitors the applications running on the computer,
looking for malware-like actions. Each of these actions is scored and an overall score
is computed for each process. When the overall score for a process reaches a given
threshold, the process is considered to be harmful and it is blocked automatically.
If Autopilot is off, you will be notified through a pop-up window about the blocked
application. Otherwise, the application will be blocked without any notification. You
can check what applications have been detected by Active Virus Control in the
Events window.
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15.6.1. Checking detected applications
To check the applications detected by Active Virus Control, follow these steps:
1. Open the Bitdefender window.
2. Click the Events button on the upper toolbar.
3. In the Events Overview window, select Antivirus.
4. In the Antivirus Events window, select the Active Virus Control tab.
5. Click an event to view details about it.
6. If you trust the application, you can configure Active Virus Control not to block it
anymore by clicking Allow and monitor. Active Virus Control will continue to
monitor excluded applications. If an excluded application is detected to perform
suspicious activities, the event will simply be logged and reported to Bitdefender
Cloud as detection error.
15.6.2. Turning on or off Active Virus Control
To turn on or off Active Virus Control, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Antivirus.
4. In the Antivirus Settings window, select the Shield tab.
5. Click the switch to turn on or off Active Virus Control.
15.6.3. Adjusting the Active Virus Control protection
If you notice that Active Virus Control detects legitimate applications often, you
should set a more permissive protection level.
To adjust the Active Virus Control protection, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Antivirus.
4. In the Antivirus Settings window, select the Shield tab.
5. Make sure Active Virus Control is turned on.
6. Drag the slider along the scale to set the desired protection level. Use the
description on the right side of the scale to choose the protection level that better
fits your security needs.
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Note
As you set the protection level higher, Active Virus Control will require fewer signs
of malware-like behavior to report a process. This will lead to a higher number of
applications being reported and, at the same time, to an increased likelihood of
false positives (clean applications detected as malicious).
15.6.4. Managing excluded processes
You can configure exclusion rules for trusted applications so that Active Virus Control
does not block them if they perform malware-like actions. Active Virus Control will
continue to monitor excluded applications. If an excluded application is detected
to perform suspicious activities, the event will simply be logged and reported to
Bitdefender Cloud as detection error.
To manage Active Virus Control process exclusions, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Antivirus.
4. In the Antivirus Settings window, select the Exclusions tab.
5. Click the Excluded processes link. In the window that appears, you can manage
the Active Virus Control process exclusions.
6. Add exclusions by following these steps:
a. Click the Add button, located at the top of the exclusions table.
b. Click Browse, find and select the application you want to be excluded and
then click OK.
c. Keep the Allow option selected to prevent Active Virus Control from blocking
the application.
d. Click Add.
7. To remove or edit exclusions, proceed as follows:
● To remove an entry from the table, select it and click the Delete button.
● To edit an entry from the table, double-click it (or select it) and click the Modify
button. Make the necessary changes, then click Modify.
8. Save the changes and close the window.
15.7. Fixing system vulnerabilities
An important step in protecting your computer against malicious persons and
applications is to keep up to date the operating system and the applications you
regularly use. You should also consider disabling Windows settings that make the
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system more vulnerable to malware. Moreover, to prevent unauthorized physical
access to your computer, strong passwords (passwords that cannot be easily
guessed) must be configured for each Windows user account.
Bitdefender provides two easy ways to fix the vulnerabilities of your system:
● You can scan your system for vulnerabilities and fix them step by step using the
Vulnerability Scan wizard.
● Using automatic vulnerability monitoring, you can check and fix detected
vulnerabilities in the Events window.
You should check and fix system vulnerabilities every one or two weeks.
15.7.1. Scanning your system for vulnerabilities
To fix system vulnerabilities using the Vulnerability Scan wizard, follow these steps:
1. Open the Bitdefender window.
2. On the Antivirus panel, click Scan Now and select Vulnerability Scan from
the drop-down menu.
3. Follow the six-step guided procedure to remove vulnerabilities from your system.
You can navigate through the wizard using the Next button. To exit the wizard,
click Cancel.
a. Protect your PC
Select vulnerabilities to check.
b. Check for issues
Wait for Bitdefender to finish checking your system for vulnerabilities.
c. Windows updates
You can see the list of critical and non-critical Windows updates that are not
currently installed on your computer. Select the updates you want to install.
To initiate the installation of selected updates, click Next. Please note that it
may take a while to install the updates and some of them may require a system
restart to complete the installation. If required, restart the system at your
earliest convenience.
d. Application updates
If an application is not up to date, click the provided link to download the latest
version.
e. Weak passwords
You can see the list of the Windows user accounts configured on your computer
and the level of protection their password provides.
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Click Fix to modify the weak passwords. You can choose between asking the
user to change the password at the next logon or changing the password
yourself immediately. For a strong password, use a combination of uppercase
and lowercase letters, numbers and special characters (such as #, $ or @).
f. Summary
This is where you can view the operation result.
15.7.2. Using automatic vulnerability monitoring
Bitdefender scans your system for vulnerabilities regularly, in the background, and
keeps records of detected issues in the Events window.
To check and fix the detected issues, follow these steps:
1. Open the Bitdefender window.
2. Click the Events button on the upper toolbar.
3. In the Events Overview window, select Antivirus.
4. In the Antivirus Events window, select the Vulnerability tab.
5. You can see detailed information regarding the detected system vulnerabilities.
Depending on the issue, to fix a specific vulnerability proceed as follows:
● If Windows updates are available, click Update now to open the Vulnerability
Scan wizard and install them.
● If an application is outdated, click Update now to find a link to the vendor
web page from where you can install the latest version of that application.
● If a Windows user account has a weak password, click Fix password to force
the user to change the password at the next logon or change the password
yourself. For a strong password, use a combination of uppercase and lowercase
letters, numbers and special characters (such as #, $ or @).
● If the Windows Autorun feature is enabled, click Disable to disable it.
To configure the vulnerability monitoring settings, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Antivirus.
4. In the Antivirus Events window, select the Vulnerability tab.
5. Click the switch to turn on or off Automatic Vulnerability Scan.
Important
To be automatically notified about system or application vulnerabilities, keep the
Automatic Vulnerability Scan enabled.
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6. Choose the system vulnerabilities you want to be regularly checked by using the
corresponding switches.
Critical Windows updates
Check if your Windows operating system has the latest critical security
updates from Microsoft.
Regular Windows updates
Check if your Windows operating system has the latest regular security
updates from Microsoft.
Application updates
Check if crucial web-related applications installed on your system are
up-to-date. Outdated applications can be exploited by malicious software,
making your PC vulnerable to outside attacks.
Weak passwords
Check whether the passwords of the Windows accounts configured on the
system are easy to guess or not. Setting passwords that are hard to guess
(strong passwords) makes it very difficult for hackers to break into your
system. A strong password includes uppercase and lowercase letters,
numbers and special characters (such as #, $ or @).
Media autorun
Check the status of the Windows Autorun feature. This feature enables
applications to be automatically started from CDs, DVDs, USB drives or other
external devices.
Some types of malware use Autorun to spread automatically from removable
media to the PC. This is why it is recommended to disable this Windows
feature.
Note
If you turn off monitoring of a specific vulnerability, related issues will no longer
be recorded in the Events window.
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16. Privacy Control
Your private information is a constant target for cyber criminals. As the threats have
spread to nearly the entire spectrum of online activities, improperly protected e-mail,
instant messaging and web browsing can lead to information leaks that compromise
your privacy.
Additionally, important files you store on your computer can one day find themselves
in the wrong hands.
Bitdefender Privacy Control addresses all these threats with a multitude of
components.
● Antiphishing Protection - offers a comprehensive set of features that protect your
entire web browsing experience, including preventing you from disclosing personal
information to fraudulent websites disguised as legitimate ones.
● IM Encryption - encrypts your IM conversations to ensure their contents remain
between you and your chat partner.
● Data Protection - helps you make sure that your personal information is not sent
from your computer without your consent. It scans the e-mail and instant messages
sent from your computer, as well as any data sent via web pages, and blocks any
piece of information protected by the Data Protection rules you have created.
● File Shredder - permanently erases files and their traces from your computer.
● ID theft protection - for users in the United States, Bitdefender offers a
comprehensive identity theft protection service.
16.1. Antiphishing protection
Bitdefender Antiphishing prevents you from disclosing personal information while
browsing the Internet by alerting you about potential phishing web pages.
Bitdefender provides real-time antiphishing protection for:
● Internet Explorer
● Mozilla Firefox
● Google Chrome
● Safari
● Opera
● Yahoo! Messenger
To configure Antiphishing settings, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Privacy Control.
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4. In the Privacy Control Settings window, select the Antiphishing tab.
Click the switches to turn on or off:
● Showing the Bitdefender toolbar in the web browser.
Note
The Bitdefender browser toolbar is not enabled by default.
● Search advisor, a component that rates the results of your search engine queries
and the links posted on social networking websites by placing an icon next to
every result:
You should not visit this web page.
This web page may contain dangerous content. Exercise caution if you decide
to visit it.
This is a safe page to visit.
Search Advisor rates the search results from the following web search engines:
▶ Google
▶ Yahoo!
▶ Bing
▶ Baidu
Search Advisor rates the links posted on the following online social networking
services:
▶ Facebook
▶ Twitter
● Scanning SSL web traffic.
More sophisticated attacks might use secure web traffic to mislead their victims.
It is therefore recommended to enable SSL scanning.
● Protection against fraud.
● Protection against phishing.
● Protection for instant messaging.
You can create a list of web sites that will not be scanned by the Bitdefender
Antiphishing engines. The list should contain only web sites you fully trust. For
example, add the web sites where you currently shop online.
To configure and manage the antiphishing whitelist, click the Whitelist link. A new
window will appear.
To add a site to the whitelist, provide its address in the corresponding field and click
Add.
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To remove a web site from the list, select it in the list and click the corresponding
Remove link.
Click Save to save the changes and close the window.
16.1.1. Bitdefender protection in the web browser
Bitdefender integrates directly through an intuitive and easy-to-use toolbar into the
following web browsers:
● Internet Explorer
● Mozilla Firefox
● Google Chrome
● Safari
● Opera
The Bitdefender toolbar is not your typical browser toolbar. The only thing it ads to
your browser is a small dragger
at the top of every web page. Click it to see
the toolbar.
The Bitdefender toolbar contains the following elements:
Page Rating
Depending on how Bitdefender classifies the web page you are currently viewing,
one of the following ratings is displayed on the left side of the toolbar:
● The message "Page not safe" appears on a red background - you should leave
the web page immediately. To find out more about this threat, click the +
symbol on the page rating.
● The message "Caution is advised" appears on an orange background - this
web page may contain dangerous content. Exercise caution if you decide to
visit it.
● The message "This page is safe" appears on a green background - this is a
safe page to visit.
Sandbox
Click
to launch the browser in a Bitdefender-provided environment, isolating
it from the operating system. This prevents browser-based threats from
exploiting browser vulnerabilities to gain control of your system. Use Sandbox
when visiting web pages you suspect may contain malware.
Browser windows opened in Sandbox will be easily recognizable through their
modified outline and Sandbox icon added at the center of the title bar.
Note
Sandbox is not available on computers running Windows XP.
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Settings
Click
to select individual features to turn on or off:
● Antiphishing Filter
● Antimalware Web Filter
● Search Advisor
Power Switch
To enable / disable the toolbar features completely, click
of the toolbar.
on the right side
16.1.2. Bitdefender alerts in the browser
Whenever you try to visit a website classified as unsafe, the website is blocked and
a warning page is displayed in your browser.
The page contains information such as the website URL and the detected threat.
You have to decide what to do next. The following options are available:
● Navigate away from the web page by clicking Take me back to safety.
● Disable blocking pages that contain phishing by clicking Disable Antiphishing
filter.
● Disable blocking pages that contain malware by clicking Disable Antimalware
filter.
● Add the page to the Antiphishing whitelist by clicking Add to whitelist.The page
will no longer be scanned by Bitdefender Antiphishing engines.
● Proceed to the web page, despite the warning, by clicking I understand the
risks, take me there anyway.
16.2. IM encryption
The contents of your instant messages should remain between you and your chat
partner. By encrypting your conversations, you can make sure anyone trying to
intercept them on their way to and from your contacts will not be able to read their
contents.
By default, Bitdefender encrypts all your instant messaging chat sessions provided
that:
● Your chat partner has a Bitdefender product installed that supports IM Encryption
and IM Encryption is enabled for the instant messaging application used for
chatting.
● You and your chat partner use Yahoo! Messenger.
Important
Bitdefender will not encrypt a conversation if one of the chat partners uses a
web-based chat application such as Meebo.
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Once the prerequisites are met, Bitdefender will inform you of the encryption status
of your chat session through messages displayed in the chat window.
To turn instant messaging encryption on or off follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Privacy Control.
4. In the Privacy Control Settings window, select the Chat Encryption tab.
5. Click the switch to turn on or off instant messaging encryption. By default,
encryption is enabled.
16.3. Data protection
Data protection prevents sensitive data leaks when you are online.
Consider a simple example: you have created a data protection rule that protects
your credit card number. If a spyware software somehow manages to install on your
computer, it cannot send your credit card number via e-mail, instant messages or
web pages. Moreover, your children cannot use it to buy online or reveal it to people
they met on the Internet.
16.3.1. About data protection
Whether it is your e-mail or your credit card number, when they fall into the wrong
hands such information may cause you damage: you may find yourself drowning
in spam messages or you might be surprised to access an emptied account.
Based on the rules you create, Data Protection scans the web, e-mail and instant
messaging traffic leaving your computer for specific character strings (for example,
your credit card number). If there is a match, the respective web page, e-mail or
instant message is blocked.
You can create rules to protect any piece of information you might consider personal
or confidential, from your phone number or e-mail address to your bank account
information. Multiuser support is provided so that users logging on to different
Windows user accounts can configure and use their own rules. If your Windows
account is an administrator account, the rules you create can be configured to also
apply when other users of the computer are logged on to their Windows user
accounts.
16.3.2. Configuring data protection
If you want to use data protection, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
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3. In the Settings Overview window, select Privacy Control.
4. In the Privacy Control Settings window, select the Data Protection tab.
5. Make sure data protection is enabled.
6. Create rules to protect your sensitive data. For more information, please refer to
“Creating data protection rules” (p. 84).
Creating data protection rules
To create a rule, click the Add rule button and follow the configuration wizard. You
can navigate through the wizard using the Next and Back buttons. To exit the
wizard, click Cancel.
1. Describe Rule
You must set the following parameters:
● Rule Name - type the name of the rule in this edit field.
● Rule Type - choose the rule type (address, name, credit card, PIN, SSN etc).
● Rule Data - type the data you want to protect in this edit field. For example,
if you want to protect your credit card number, type all or part of it here.
Important
It is recommended to enter at least three characters in order to avoid mistakenly
blocking messages and web pages. However, for extra safety, only enter partial
data (for example, only a part of your credit card number).
● Rule Description - enter a short description of the rule in the edit field. Since
the blocked data (character string) is not displayed in plain text when accessing
the rule, the description should help you easily identify it.
2. Configure rule settings
a. Select the type of traffic you want Bitdefender to scan.
● Scan Web (HTTP traffic) - scans the HTTP (web) traffic and blocks the
outgoing data that matches the rule data.
● Scan e-mail (SMTP traffic) - scans the SMTP (mail) traffic and blocks the
outgoing e-mail messages that contain the rule data.
You can choose to apply the rule only if the rule data matches whole words or
if the rule data and the detected string case match.
b. Specify the users for which the rule applies.
● Only for me (current user) - the rule will apply only to your user account.
● All users - the rule will apply to all Windows accounts.
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● Limited user accounts - the rule will apply to you and all limited Windows
accounts.
Click Finish. The rule will appear in the table.
From now on, any attempt to send the rule data through the selected protocols will
fail. An entry will be displayed in the Events window indicating that Bitdefender has
blocked identity specific content from being sent.
16.3.3. Managing rules
To manage the data protection rules:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Privacy Control.
4. In the Privacy Control Settings window, select the Data Protection tab.
You can see the rules created so far listed in the table.
To delete a rule, select it and click the Remove rule button.
To edit a rule select it and click the Edit rule button. A new window will appear.
Here you can change the name, description and parameters of the rule (type, data
and traffic). Click OK to save the changes.
16.4. Deleting files permanently
When you delete a file, it can no longer be accessed through normal means. However,
the file continues to be stored on the hard disk until it is overwritten when copying
new files.
The Bitdefender File Shredder will help you permanently delete data by physically
removing it from your hard disk.
You can quickly shred files or folders from your computer using the Windows
contextual menu, by following these steps:
1. Right-click the file or folder you want to permanently delete.
2. Select Bitdefender > File Shredder in the context menu that appears.
3. A confirmation window will appear. Click Yes to start the File Shredder wizard.
4. Wait for Bitdefender to finish shredding the files.
5. The results are displayed. Click Close to exit the wizard.
Alternatively, you can shred files from the Bitdefender interface.
1. Open the Bitdefender window.
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2. On the Privacy panel, click Secure and select File Shredder from the drop-down
menu.
3. Follow the File Shredder wizard:
a. Select file/folder
Add the files or folders you want to be permanently removed.
b. Shredding Files
Wait for Bitdefender to finish shredding the files.
c. Results
The results are displayed. Click Close to exit the wizard.
16.5. ID theft protection
To protect you against identity theft, Bitdefender comes with the ID theft
protection service.
Note
This service is available only for users in the United States.
This service monitors and identifies changes in both public and private records such
as national security watch lists, Social Security records, national phone records,
criminal records, DMV and driving records, medical collections and much more.
To activate this service. use the button on the ID Theft Protection panel in the
main Bitdefender window.
ID theft protection can be configured exclusively through your MyBitdefender
account. Click the provided link to log in to https://my.bitdefender.com, where you
can learn more about this service and set up identity protection.
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17. Safepay secure online transactions
The computer is fast becoming THE tool for shopping and banking. Paying bills,
transferring money, buying pretty much anything you can imagine has never been
quicker or easier.
This involves sending personal information, account and credit card data, passwords
and other types of private information over the Internet, in other words exactly the
type of information flow that cyber-criminals are very interested to tap into. Hackers
are relentless in their efforts to steal this information, so you can never be too
careful about securing online transactions.
Bitdefender Safepay offers a unified solution for the various ways in which your
private data can be compromised. It is a protected browser, a sealed environment
that is designed to keep your online banking, e-shopping and any other type of
online transaction private and secure. You can launch Bitdefender Safepay whenever
you want to send sensitive information over the Internet, or set it up that it launches
automatically when you visit certain websites.
Bitdefender Safepay offers the following features:
● It blocks access to your desktop and any attempt to take snapshots of your screen.
● It comes with a virtual keyboard which, when used, makes it impossible for hackers
to read your keystrokes.
● It is completely independent from your other browsers.
● It comes with built-in hotspot protection to be used when your computer is
connected to unsecured Wi-fi networks.
● It supports bookmarks and allows you to navigate between your favorite
banking/shopping sites.
● It is not limited to banking and e-shopping. Any website can be opened in
Bitdefender Safepay.
17.1. Using Bitdefender Safepay
By default, Bitdefender detects when you navigate to an online banking site or
online shop in any browser on your computer and prompts you to launch it in
Bitdefender Safepay.
To open Bitdefender Safepay manually, follow this path: Start → All Programs →
Bitdefender 2013 → Bitdefender Safepay or, quicker, double-click the Bitdefender
Safepay shortcut on your desktop.
If you are used to web browsers, you will have no trouble using Bitdefender Safepay
- it looks and behaves like a regular browser:
● enter URLs you want to go to in the address bar.
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● add tabs to visit multiple websites in the Bitdefender Safepay window by clicking
.
● navigate back and forward and refresh pages using
● access Bitdefender Safepay settings by clicking
respectively.
.
● manage your bookmarks by clicking
next to the address bar.
● open the virtual keyboard by clicking
.
17.2. Configuring settings
Click
to configure the following settings:
General Bitdefender Safepay behavior
Choose what will happen when you access an online shop or Internet banking
site in your regular web browser:
● Automatically open in Bitdefender Safepay.
● Have Bitdefender prompt you for action each time.
● Never use Bitdefender Safepay for pages visited in a regular browser.
Domains list
Choose how Bitdefender Safepay will behave when you visit websites from
specific domains in your regular web browser by adding them to the domains
list and selecting the behavior for each one:
● Automatically open in Bitdefender Safepay.
● Have Bitdefender prompt you for action each time.
● Never use Bitdefender Safepay when visiting a page from the domain in a
regular browser.
17.3. Managing bookmarks
If you disabled the automatic detection of some or all websites, or Bitdefender
simply doesn't detect certain websites, you can add bookmarks to Bitdefender
Safepay so that you can easily launch favorite websites in the future.
Follow these steps to add a URL to Bitdefender Safepay bookmarks:
1. Click
next to the address bar to open the Bookmarks page.
Note
The Bookmarks page is opened by default when you start Bitdefender Safepay.
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2. Click the + button to add a new bookmark.
3. Enter the URL and the title of the bookmark and click Create. The URL is also
added to the Domains list on the settings page.
17.4. Hotspot protection for unsecured networks
When using Bitdefender Safepay while connected to unsecured Wi-fi networks (for
example, a public hotspot) an extra layer of security is offered by the Hotspot
protection feature. This service encrypts Internet communication over unsecured
connections, helping you maintain your privacy no matter what network you are
connected to.
The following prerequisites must be met for Hotspot protection to work:
● You are logged in to a MyBitdefender account from Bitdefender Antivirus Plus
2013.
● Your computer is connected to an unsecured network.
Once the prerequisites are met, Bitdefender will automatically prompt you to use
the secured connection whenever you open Bitdefender Safepay. All you need to
do is enter your MyBitdefender credentials when prompted.
The secure connection will be initialized and a message will be displayed in the
Bitdefender Safepay window when the connection is established. The symbol
appears in front of the URL in the address bar to help you easily identify secure
connections.
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18. Safego protection for social networks
You trust your online friends, but do you trust their computers? Use Safego protection
for social networks to protect your account and your friends from online threats.
Safego is a Bitdefender application developed to keep your Facebook and Twitter
accounts safe. Its role is to scan the links you receive from your friends and monitor
your account privacy settings.
Note
A MyBitdefender account is required in order to use this feature.
For more information, please refer to “MyBitdefender account” (p. 31).
Safego protection for Facebook
These are the main features available for your Facebook account:
● automatically scans the posts in your News Feed for malicious links.
● protects your account against online threats.
When it detects a post or a comment which is a spam, a phishing or a malware,
you will receive a warning message.
● warns your friends on suspicious links posted on their News Feed.
● helps you build a safe network of friends using the Friend’O’Meter feature.
● get a system safety status check provided by Bitdefender QuickScan.
To access Safego for Facebook from your Bitdefender product, follow these steps:
1. Open the Bitdefender window.
2. On the Safego panel, click Manage and select Activate for Facebook from
the drop-down menu. You will be directed to your account.
If you already activated Safego for Facebook, you will be able to access statistics
regarding its activity by clicking the View Reports for Facebook button.
3. Use your Facebook login information to connect to the Safego application.
4. Allow Safego access to your Facebook account.
Safego protection for Twitter
These are the main features available for your Twitter account:
● permanently scans your account in the background.
● when a threat is detected, you are notified through a direct message so that you
can take the necessary actions to neutralize it.
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● sends a direct message from your account to those persons on your Follow list
in whose accounts issues have been detected.
● scans your private messages for spam, phishing and malware.
● automatically posts weekly security statistics about the activity in your account.
To access Safego for Twitter from your Bitdefender product, follow these steps:
1. Open the Bitdefender window.
2. On the Safego panel, click Manage and select Activate for Twitter from the
drop-down menu. You will be directed to your account.
If you already activated Safego for Twitter, you will be able to access statistics
regarding its activity by clicking the View Reports for Twitter button.
3. Use your Twitter login information to connect to the Safego application.
4. Allow Safego access to your Twitter account.
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19. USB Immunizer
The Autorun feature built into Windows operating systems is a very useful tool that
allows computers to automatically execute a file from media connected to it. For
example, software installations can start automatically when a CD is inserted into
the optical drive.
Unfortunately, this feature can also be used by malware to automatically launch
and infiltrate your computer from rewritable media such as USB flash drives and
memory cards connected through card readers. Numerous Autorun based attacks
have been created in recent years.
With USB Immunizer you can prevent any NTFS, FAT32 or FAT formatted flash drive
from automatically executing malware ever again. Once an USB device is immunized,
malware can no longer configure it to run a certain application when the device is
connected to a computer running Windows.
To immunize an USB device, follow these steps:
1. Connect the flash drive to your computer.
2. Browse your computer to locate the removable storage device and right-click its
icon.
3. In the contextual menu, point to Bitdefender and select Immunize this drive.
Note
If the drive has already been immunized, the message The USB device is
protected against autorun-based malware will appear instead of the Immunize
option.
To prevent your computer from launching malware from unimmunized USB devices,
disable the media autorun feature. For more information, please refer to “Using
automatic vulnerability monitoring” (p. 77).
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20. Managing your computers remotely
Your MyBitdefender account allows you to manage the Bitdefender products installed
on your computers remotely.
Use MyBitdefender to create and apply tasks to your computers from a remote
location.
Any computer will be managed from MyBitdefender account if it meets the following
conditions:
● you have installed a Bitdefender 2013 product on the computer
● you have linked the Bitdefender product to the MyBitdefender account.
● the computer is connected to the Internet
20.1. Accessing MyBitdefender
Bitdefender enables you to control the security of your computers by adding tasks
to your Bitdefender products.
With Bitdefender you can access your MyBitdefender account on any computer or
mobile device connected to the Internet.
Access MyBitdefender:
● On any device with Internet access:
1. Open a web browser.
2. Go to: https://my.bitdefender.com
3. Log in to your account using your user name and password.
● From your Bitdefender 2013 interface:
1. Open the Bitdefender window.
2. Click the MyBitdefender button at the top of the window and select
Dashboard from the drop-down menu.
20.2. Running tasks on the computers
To run a task on one of your computers, access your MyBitdefender account.
If you click a computer icon at the bottom of the window, you can see all the
administrative tasks you can run on the remote computer.
Product registration
Allows you to register Bitdefender on the remote computer by entering a license
key.
Perform a complete scan of your PC
Allows you to run a complete scan on the remote computer.
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Scan critical areas to detect active malware
Allows you to run a quick scan on the remote computer.
Fix critical issues
Allows you to fix the issues that are affecting the security of the remote
computer.
Product update
Initiates the update process for the Bitdefender product installed on this
computer.
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21. Solving common issues
This chapter presents some problems you may encounter when using Bitdefender
and provides you with possible solutions to these problems. Most of these problems
can be solved through the appropriate configuration of the product settings.
● “My system appears to be slow” (p. 96)
● “Scan doesn't start” (p. 97)
● “I can no longer use an application” (p. 97)
● “How to update Bitdefender on a slow Internet connection” (p. 98)
● “My computer is not connected to the Internet. How do I update Bitdefender?”
(p. 99)
● “Bitdefender services are not responding” (p. 99)
● “Bitdefender removal failed” (p. 100)
● “My system doesn't boot up after installing Bitdefender” (p. 100)
If you cannot find your problem here, or if the presented solutions do not solve it,
you can contact the Bitdefender technical support representatives as presented in
chapter “Asking for help” (p. 111).
21.1. My system appears to be slow
Usually, after installing a security software, there may appear a slight slowdown of
the system, which to a certain degree is normal.
If you notice a significant slowdown, this issue can appear for the following reasons:
● Bitdefender is not the only security program installed on the system.
Though Bitdefender searches and removes the security programs found during
the installation, it is recommended to remove any other antivirus program you
may use before installing Bitdefender. For more information, please refer to “How
do I remove other security solutions?” (p. 51).
● The Minimum System Requirements for running Bitdefender are not met.
If your machine does not meet the Minimum System Requirements, the computer
will become sluggish, especially when multiple applications are running at the
same time. For more information, please refer to “Minimum system requirements”
(p. 3).
● Your hard disk drives are too fragmented.
File fragmentation slows down file access and decreases system performance.
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To defragment your disk using your Windows operating system, follow the path
from the Windows start menu: Start → All Programs → Accessories → System
Tools → Disk Defragmenter.
21.2. Scan doesn't start
This type of issue can have two main causes:
● A previous Bitdefender installation which was not completely removed
or a faulty Bitdefender installation.
In this case, follow these steps:
1. Remove Bitdefender completely from the system:
a. Go to http://www.bitdefender.com/uninstall and download the uninstall tool
on your computer.
b. Run the uninstall tool using administrator privileges.
c. Restart your computer.
2. Reinstall Bitdefender on the system.
● Bitdefender is not the only security solution installed on your system.
In this case, follow these steps:
1. Remove the other security solution. For more information, please refer to “How
do I remove other security solutions?” (p. 51).
2. Remove Bitdefender completely from the system:
a. Go to http://www.bitdefender.com/uninstall and download the uninstall tool
on your computer.
b. Run the uninstall tool using administrator privileges.
c. Restart your computer.
3. Reinstall Bitdefender on the system.
If this information was not helpful, you can contact Bitdefender for support as
described in section “Asking for help” (p. 111).
21.3. I can no longer use an application
This issue occurs when you are trying to use a program which was working normally
before installing Bitdefender.
You may encounter one of these situations:
● You could receive a message from Bitdefender that the program is trying to make
a modification to the system.
● You could receive an error message from the program you're trying to use.
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This type of situation occurs when the Active Virus Control module mistakenly
detects some applications as malicious.
Active Virus Control is a Bitdefender module which constantly monitors the
applications running on your system and reports those with potentially malicious
behavior. Since this feature is based on a heuristic system, there may be cases
when legitimate applications are reported by Active Virus Control.
When this situation occurs, you can exclude the respective application from being
monitored by Active Virus Control.
To add the program to the exclusions list, follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar..
3. In the Settings Overview window, select Antivirus.
4. In the Antivirus Settings window, select the Exclusions tab.
5. Click the Excluded Processes link. In the window that appears, you can manage
the Active Virus Control process exclusions.
6. Add exclusions by following these steps:
a. Click the Add button, located at the top of the exclusions table.
b. Click Browse, find and select the application you want to be excluded and
then click OK.
c. Keep the Allow option selected to prevent Active Virus Control from blocking
the application.
d. Click Add.
If this information was not helpful, you can contact Bitdefender for support as
described in section “Asking for help” (p. 111).
21.4. How to update Bitdefender on a slow Internet connection
If you have a slow Internet connection (such as dial-up), errors may occur during
the update process.
To keep your system up to date with the latest Bitdefender malware signatures,
follow these steps:
1. Open the Bitdefender window.
2. Click the Settings button on the upper toolbar.
3. In the Settings Overview window, select Update.
4. In the Update Settings window, select the Update tab.
5. Under Update processing rules, select Prompt before downloading.
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6. Click
to return to the main window.
7. Go to the Update panel and click Update Now.
8. Select only Signatures updates and then click OK.
9. Bitdefender will download and install only the malware signature updates.
21.5. My computer is not connected to the Internet. How do I
update Bitdefender?
If your computer is not connected to the Internet, you must download the updates
manually to a computer with Internet access and then transfer them to your
computer using a removable device, such as a flash drive.
Follow these steps:
1. On a computer with Internet access, open a web browser and go to:
http://www.bitdefender.com/site/view/Desktop-Products-Updates.html
2. In the Manual Update column, click the link corresponding to your product and
system architecture. If you do not know whether your Windows is running on 32
or 64 bits, please refer to “Am I using a 32 bit or a 64 bit version of Windows?”
(p. 50).
3. Save the file named weekly.exe to the system.
4. Transfer the downloaded file on a removable device, such as a flash drive, and
then to your computer.
5. Double-click the file and follow the wizard steps.
21.6. Bitdefender services are not responding
This article helps you troubleshoot the Bitdefender Services are not responding
error. You may encounter this error as follows:
● The Bitdefender icon in the system tray is grayed out and you are informed that
the Bitdefender services are not responding.
● The Bitdefender window indicates that the Bitdefender services are not responding.
The error may be caused by one of the following conditions:
● an important update is being installed.
● temporary communication errors between the Bitdefender services.
● some of the Bitdefender services are stopped.
● other security solutions running on your computer at the same time with
Bitdefender.
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To troubleshoot this error, try these solutions:
1. Wait a few moments and see if anything changes. The error may be temporary.
2. Restart the computer and wait a few moments until Bitdefender is loaded. Open
Bitdefender to see if the error persists. Restarting the computer usually solves
the problem.
3. Check if you have any other security solution installed as they may disrupt the
normal operation of Bitdefender. If this is the case, we recommend you to remove
all of the other security solutions and then reinstall Bitdefender.
For more information, please refer to “How do I remove other security solutions?”
(p. 51).
If the error persists, please contact our support representatives for help as described
in section “Asking for help” (p. 111).
21.7. Bitdefender removal failed
This article helps you troubleshoot errors that may occur when removing Bitdefender.
There are two possible situations:
● During removal, an error screen appears. The screen provides a button to run an
uninstall tool that will clean up the system.
● The removal hangs out and, possibly, your system freezes. Click Cancel to abort
the removal. If this does not work, restart the system.
If removal fails, some Bitdefender registry keys and files may remain in your system.
Such remainders may prevent a new installation of Bitdefender. They may also
affect system performance and stability.
In order to completely remove Bitdefender from your system, follow these steps:
1. Go to http://www.bitdefender.com/uninstall and download the uninstall tool on
your computer.
2. Run the uninstall tool using administrator privileges.
3. Restart your computer.
If this information was not helpful, you can contact Bitdefender for support as
described in section “Asking for help” (p. 111).
21.8. My system doesn't boot up after installing Bitdefender
If you just installed Bitdefender and cannot reboot your system in normal mode
anymore there may be various reasons for this issue.
Most probably this is caused by a previous Bitdefender installation which was not
removed properly or by another security solution still present on the system.
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This is how you may address each situation:
● You had Bitdefender before and you did not remove it properly.
To solve this, follow these steps:
1. Reboot your system and enter in Safe Mode. To find out how to do this, please
refer to “How do I restart in Safe Mode?” (p. 52).
2. Remove Bitdefender from your system:
a. Go to http://www.bitdefender.com/uninstall and download the uninstall tool
on your computer.
b. Run the uninstall tool using administrator privileges.
c. Restart your computer.
3. Reboot your system in normal mode and reinstall Bitdefender.
● You had a different security solution before and you did not remove it
properly.
To solve this, follow these steps:
1. Reboot your system and enter in Safe Mode. To find out how to do this, please
refer to “How do I restart in Safe Mode?” (p. 52).
2. Remove Bitdefender from your system:
a. Go to http://www.bitdefender.com/uninstall and download the uninstall tool
on your computer.
b. Run the uninstall tool using administrator privileges.
c. Restart your computer.
3. In order to correctly uninstall the other software, go to their website and run
their uninstall tool or contact them directly in order to provide you with the
uninstall guidelines.
4. Reboot your system in normal mode and reinstall Bitdefender.
You have already followed the steps above and the situation is not solved.
To solve this, follow these steps:
1. Reboot your system and enter in Safe Mode. To find out how to do this, please
refer to “How do I restart in Safe Mode?” (p. 52).
2. Use the System Restore option from Windows to restore the computer to an
earlier date before installing the Bitdefender product. To find out how to do this,
please refer to “How do I use System Restore in Windows?” (p. 52).
3. Reboot the system in normal mode and contact our support representatives for
help as described in section “Asking for help” (p. 111).
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22. Removing malware from your system
Malware can affect your system in many different ways and the Bitdefender approach
depends on the type of malware attack. Because viruses change their behavior
frequently, it is difficult to establish a pattern for their behavior and their actions.
There are situations when Bitdefender cannot automatically remove the malware
infection from your system. In such cases, your intervention is required.
● “Bitdefender Rescue Mode” (p. 102)
● “What to do when Bitdefender finds viruses on your computer?” (p. 104)
● “How do I clean a virus in an archive?” (p. 105)
● “How do I clean a virus in an e-mail archive? ” (p. 106)
● “What to do if I suspect a file as being dangerous?” (p. 107)
● “How to clean the infected files from System Volume Information” (p. 107)
● “What are the password-protected files in the scan log?” (p. 108)
● “What are the skipped items in the scan log?” (p. 109)
● “What are the over-compressed files in the scan log?” (p. 109)
● “Why did Bitdefender automatically delete an infected file?” (p. 109)
If you cannot find your problem here, or if the presented solutions do not solve it,
you can contact the Bitdefender technical support representatives as presented in
chapter “Asking for help” (p. 111).
22.1. Bitdefender Rescue Mode
Rescue Mode is a Bitdefender feature that allows you to scan and disinfect all
existing hard drive partitions outside of your operating system.
Once Bitdefender Antivirus Plus 2013 is installed, Rescue Mode can be used even
if you are no longer able to boot into Windows.
Starting your system in Rescue Mode
You can enter Rescue Mode in one of two ways:
From the Bitdefender window
To enter Rescue Mode directly from Bitdefender, follow these steps:
1. Open the Bitdefender window.
2. On the Antivirus panel, click Scan Now and select Rescue Mode from the
drop-down menu.
A confirmation window will appear. Click Yes to reboot your computer.
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3. After the computer restarts, a menu will appear prompting you to select an
operating system. Choose Bitdefender Rescue Image and press the Enter
key to boot into a Bitdefender environment from where you can clean up
your Windows partition.
4. If prompted, press Enter and select the screen resolution closest to the one
you normally use. Then press Enter again.
Bitdefender Rescue Mode will load in a few moments.
Boot your computer directly into Rescue Mode
If Windows no longer starts, you can boot your computer directly into Bitdefender
Rescue Mode by following the steps below.
Note
This method is not available on computers running Windows XP.
1. Start / reboot your computer and start pressing the space key on your
keyboard before the Windows logo appears.
2. A menu will appear prompting you to select an operating system to start.
Press TAB to go to the tools area. Choose Bitdefender Rescue Image
and press the Enter key to boot into a Bitdefender environment from where
you can clean up your Windows partition.
3. If prompted, press Enter and select the screen resolution closest to the one
you normally use. Then press Enter again.
Bitdefender Rescue Mode will load in a few moments.
Scanning your system in Rescue Mode
To scan your system in Rescue Mode, follow these steps:
1. Enter Rescue Mode, as described in “Starting your system in Rescue Mode” (p.
102).
2. The Bitdefender logo will appear and the antivirus engines will start to be copied.
3. A welcome window will then appear. Click Continue.
4. An update of the antivirus signatures is started.
5. After the update is completed, the Bitdefender On-demand Antivirus Scanner
window will appear.
6. Click Scan Now, select the scan target in the window that appears and click
Open to start scanning.
It is recommended to scan your entire Windows partition.
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Note
When working in Rescue Mode, you are dealing with Linux-type partition names.
Disk partitions will appear as sda1 probably corresponding to the (C:)
Windows-type partition, sda2 corresponding to (D:) and so on.
7. Wait for the scan to complete. If any malware is detected, follow the instructions
to remove the threat.
8. To exit Rescue Mode, right-click in an empty area of the desktop, select Logout
in the menu that appears and then choose whether to reboot or shut down the
computer.
22.2. What to do when Bitdefender finds viruses on your
computer?
You may find out there is a virus on your computer in one of these ways:
● You scanned your computer and Bitdefender found infected items on it.
● A virus alert informs you that Bitdefender blocked one or multiple viruses on your
computer.
In such situations, update Bitdefender to make sure you have the latest malware
signatures and run a Full System Scan to analyze the system.
As soon as the full scan is over, select the desired action for the infected items
(Disinfect, Delete, Move to quarantine).
Warning
If you suspect the file is part of the Windows operating system or that it is not an
infected file, do not follow these steps and contact Bitdefender Customer Care as
soon as possible.
If the selected action could not be taken and the scan log reveals an infection which
could not be deleted, you have to remove the file(s) manually:
The first method can be used in normal mode:
1. Turn off the Bitdefender real-time antivirus protection:
a. Open the Bitdefender window.
b. Click the Settings button in the upper toolbar.
c. Select Antivirus.
d. Click the Shield tab in the Antivirus Settings window.
e. Click the switch to turn off On-access scanning.
2. Display hidden objects in Windows. To find out how to do this, please refer to
“How do I display hidden objects in Windows?” (p. 51).
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3. Browse to the location of the infected file (check the scan log) and delete it.
4. Turn on the Bitdefender real-time antivirus protection.
In case the first method failed to remove the infection, follow these steps:
1. Reboot your system and enter in Safe Mode. To find out how to do this, please
refer to “How do I restart in Safe Mode?” (p. 52).
2. Display hidden objects in Windows.
3. Browse to the location of the infected file (check the scan log) and delete it.
4. Reboot your system and enter in normal mode.
If this information was not helpful, you can contact Bitdefender for support as
described in section “Asking for help” (p. 111).
22.3. How do I clean a virus in an archive?
An archive is a file or a collection of files compressed under a special format to
reduce the space on disk necessary for storing the files.
Some of these formats are open formats, thus providing Bitdefender the option to
scan inside them and then take appropriate actions to remove them.
Other archive formats are partially or fully closed, and Bitdefender can only detect
the presence of viruses inside them, but is not able to take any other actions.
If Bitdefender notifies you that a virus has been detected inside an archive and no
action is available, it means that removing the virus is not possible due to restrictions
on the archive’s permission settings.
Here is how you can clean a virus stored in an archive:
1. Identify the archive that includes the virus by performing a System Scan of the
system.
2. Turn off the Bitdefender real-time antivirus protection:
a. Open the Bitdefender window.
b. Click the Settings button in the upper toolbar.
c. Select Antivirus.
d. Click the Shield tab in the Antivirus Settings window.
e. Click the switch to turn off On-access scanning.
3. Go to the location of the archive and decompress it using an archiving application,
like WinZip.
4. Identify the infected file and delete it.
5. Delete the original archive in order to make sure the infection is totally removed.
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6. Recompress the files in a new archive using an archiving application, like WinZip.
7. Turn on the Bitdefender real-time antivirus protection and run a Full system scan
in order to make sure there is no other infection on the system.
Note
It's important to note that a virus stored in an archive is not an immediate threat to
your system, since the virus has to be decompressed and executed in order to infect
your system.
If this information was not helpful, you can contact Bitdefender for support as
described in section “Asking for help” (p. 111).
22.4. How do I clean a virus in an e-mail archive?
Bitdefender can also identify viruses in e-mail databases and e-mail archives stored
on disk.
Sometimes it is necessary to identify the infected message using the information
provided in the scan report, and delete it manually.
Here is how you can clean a virus stored in an e-mail archive:
1. Scan the e-mail database with Bitdefender.
2. Turn off the Bitdefender real-time antivirus protection:
a. Open the Bitdefender window.
b. Click the Settings button in the upper toolbar.
c. Select Antivirus.
d. Click the Shield tab in the Antivirus Settings window.
e. Click the switch to turn off On-access scanning.
3. Open the scan report and use the identification information (Subject, From, To)
of the infected messages to locate them in the e-mail client.
4. Delete the infected messages. Most e-mail clients also move the deleted message
to a recovery folder, from which it can be recovered. You should make sure the
message is deleted also from this recovery folder.
5. Compact the folder storing the infected message.
● In Outlook Express: On the File menu, click Folder, then Compact All Folders.
● In Microsoft Outlook: On the File menu, click Data File Management. Select the
personal folders (.pst) files you intend to compact, and click Settings. Click
Compact.
6. Turn on the Bitdefender real-time antivirus protection.
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If this information was not helpful, you can contact Bitdefender for support as
described in section “Asking for help” (p. 111).
22.5. What to do if I suspect a file as being dangerous?
You may suspect a file from your system as being dangerous, even though your
Bitdefender product did not detect it.
To make sure your system is protected, follow these steps:
1. Run a System Scan with Bitdefender. To find out how to do this, please refer to
“How do I scan my system?” (p. 43).
2. If the scan result appears to be clean, but you still have doubts and want to make
sure about the file, contact our support representatives so that we may help you.
To find out how to do this, please refer to “Asking for help” (p. 111).
22.6. How to clean the infected files from System Volume
Information
The System Volume Information folder is a zone on your hard drive created by the
Operating System and used by Windows for storing critical information related to
the system configuration.
The Bitdefender engines can detect any infected files stored by the System Volume
Information, but being a protected area it may not be able to remove them.
The infected files detected in the System Restore folders will appear in the scan log
as follows:
?:\System Volume Information\_restore{B36120B2-BA0A-4E5D-…
To completely and immediately remove the infected file or files in the data store,
disable and re-enable the System Restore feature.
When System Restore is turned off, all the restore points are removed.
When System Restore is turned on again, new restore points are created as the
schedule and events require.
In order to disable the System Restore follow these steps:
● For Windows XP:
1. Follow this path: Start → All Programs → Accessories → System Tool →
System Restore
2. Click System Restore Settings located on the left hand side of the window.
3. Select the Turn off System Restore check box on all drives, and click Apply.
4. When you are warned that all existing Restore Points will be deleted, click Yes
to continue.
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5. To turn on the System Restore, clear the Turn off System Restore check
box on all drives, and click Apply.
● For Windows Vista:
1. Follow this path: Start → Control Panel → System and Maintenance →
System
2. In the left pane, click System Protection.
If you are prompted for an administrator password or confirmation, type the
password or provide confirmation.
3. To turn off the System Restore clear the check boxes corresponding to each
drive and click OK.
4. To turn on the System Restore select the check boxes corresponding to each
drive and click OK.
● For Windows 7:
1. Click Start, right-click Computer and click Properties.
2. Click System protection link in the left pane.
3. In the System protection options, select each drive letter and click Configure.
4. Select Turn off system protection and click Apply.
5. Click Delete, click Continue when prompted and then click OK.
If this information was not helpful, you can contact Bitdefender for support as
described in section “Asking for help” (p. 111).
22.7. What are the password-protected files in the scan log?
This is only a notification which indicates that Bitdefender has detected these files
are either protected with a password or by some form of encryption.
Most commonly, the password-protected items are:
● Files that belong to another security solution.
● Files that belong to the operating system.
In order to actually scan the contents, these files would need to either be extracted
or otherwise decrypted.
Should those contents be extracted, Bitdefender's real-time scanner would
automatically scan them to keep your computer protected. If you want to scan those
files with Bitdefender, you have to contact the product manufacturer in order to
provide you with more details on those files.
Our recommendation to you is to ignore those files because they are not a threat
for your system.
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22.8. What are the skipped items in the scan log?
All files that appear as Skipped in the scan report are clean.
For increased performance, Bitdefender does not scan files that have not changed
since the last scan.
22.9. What are the over-compressed files in the scan log?
The over-compressed items are elements which could not be extracted by the
scanning engine or elements for which the decryption time would have taken too
long making the system unstable.
Overcompressed means that Bitdefender skipped scanning within that archive
because unpacking it proved to take up too many system resources. The content
will be scanned on real time access if needed.
22.10. Why did Bitdefender automatically delete an infected
file?
If an infected file is detected, Bitdefender will automatically attempt to disinfect it.
If disinfection fails, the file is moved to quarantine in order to contain the infection.
For particular types of malware, disinfection is not possible because the detected
file is entirely malicious. In such cases, the infected file is deleted from the disk.
This is usually the case with installation files that are downloaded from untrustworthy
websites. If you find yourself in such a situation, download the installation file from
the manufacturer's website or other trusted website.
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23. Asking for help
Bitdefender strives to provide its customers with an unparalleled level of fast and
accurate support. If you experience any issue with or if you have any question about
your Bitdefender product, you can use several online resources to quickly find a
solution or an answer. Or, if you prefer, you can contact the Bitdefender Customer
Care team. Our support representatives will answer your questions in a timely
manner and they will provide you with the assistance you need.
The “Solving common issues” (p. 96) section provides you with the necessary
information regarding the most frequent issues you may encounter when using this
product.
If you do not find the solution to your problem in the provided resources, you can
contact us directly:
● “Contact us directly from your Bitdefender product” (p. 111)
● “Contact us through our online Support Center” (p. 112)
Important
To contact the Bitdefender Customer Care you must register your Bitdefender product.
For more information, please refer to “Registering Bitdefender” (p. 29).
Contact us directly from your Bitdefender product
If you have a working Internet connection, you can contact Bitdefender for assistance
directly from the product interface.
Follow these steps:
1. Open the Bitdefender window.
2. Click the Help and Support link, located at the bottom-right corner of the
window.
3. You have the following options:
● Bitdefender Help.
Browse the Bitdefender documentation articles and try the proposed solutions.
● Support Center
Access our database and search for the necessary information.
● Contact Support
Use the Contact Support button to launch the Support Tool and contact the
Customer Care Department. You can navigate through the wizard using the
Next button. To exit the wizard, click Cancel.
a. Select the agreement check box and click Next.
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b. Complete the submission form with the necessary data:
i. Enter your e-mail address.
ii. Enter your full name.
iii. Choose your country from the corresponding menu.
iv. Enter a description of the issue you encountered.
c. Please wait for a few minutes while Bitdefender gathers product related
information. This information will help our engineers find a solution to your
problem.
d. Click Finish to send the information to the Bitdefender Customer Care
Department. You will be contacted as soon as possible.
Contact us through our online Support Center
If you cannot access the necessary information using the Bitdefender product, please
refer to our online Support Center:
1. Go to http://www.bitdefender.com/support/consumer.html. The Bitdefender
Support Center hosts numerous articles that contain solutions to
Bitdefender-related issues.
2. Select your product and search the Bitdefender Support Center for articles that
may provide a solution to your problem.
3. Read the relevant articles or documents and try the proposed solutions.
4. If the solution does not solve your problem, go to
http://www.bitdefender.com/support/contact-us.html and contact our support
representatives.
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24. Online resources
Several online resources are available to help you solve your Bitdefender-related
problems and questions.
● Bitdefender Support Center: http://www.bitdefender.com/support/consumer.html
● Bitdefender Support Forum: http://forum.bitdefender.com
● the HOTforSecurity computer security portal: http://www.hotforsecurity.com
You can also use your favorite search engine to find out more information about
computer security, the Bitdefender products and the company.
24.1. Bitdefender Support Center
The Bitdefender Support Center is an online repository of information about the
Bitdefender products. It stores, in an easily accessible format, reports on the results
of the ongoing technical support and bugfixing activities of the Bitdefender support
and development teams, along with more general articles about virus prevention,
the management of Bitdefender solutions with detailed explanations, and many
other articles.
The Bitdefender Support Center is open to the public and freely searchable. The
extensive information it contains is yet another means of providing Bitdefender
customers with the technical knowledge and insight they need. All valid requests
for information or bug reports coming from Bitdefender clients eventually find their
way into the Bitdefender Support Center, as bugfix reports, workaround cheatsheets
or informational articles to supplement product helpfiles.
The
Bitdefender
Support
Center
is
available
http://www.bitdefender.com/support/consumer.html.
any
time
at
24.2. Bitdefender Support Forum
The Bitdefender Support Forum provides Bitdefender users with an easy way to get
help and to help others.
If your Bitdefender product does not operate well, if it cannot remove specific viruses
from your computer or if you have questions about the way it works, post your
problem or question on the forum.
Bitdefender support technicians monitor the forum for new posts in order to assist
you. You may also get an answer or a solution from a more experienced Bitdefender
user.
Before posting your problem or question, please search the forum for a similar or
related topic.
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The Bitdefender Support Forum is available at http://forum.bitdefender.com, in 5
different languages: English, German, French, Spanish and Romanian. Click the
Home & Home Office Protection link to access the section dedicated to consumer
products.
24.3. HOTforSecurity Portal
The HOTforSecurity portal is a rich source of computer security information. Here
you can learn about the various threats your computer is exposed to when connected
to the Internet (malware, phishing, spam, cyber-criminals). A useful dictionary helps
you understand the computer security terms that you are not familiar with.
New articles are posted regularly to keep you up-to-date with the latest threats
discovered, the current security trends and other information on the computer
security industry.
The HOTforSecurity web page is http://www.hotforsecurity.com.
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25. Contact information
Efficient communication is the key to a successful business. During the past 10
years BITDEFENDER has established an unquestionable reputation by constantly
striving for better communication so as to exceed the expectations of our clients
and partners. Should you have any questions, do not hesitate to contact us.
25.1. Web addresses
Sales department: [email protected]
Support Center: http://www.bitdefender.com/help
Documentation: [email protected]
Local distributors: http://www.bitdefender.com/partners
Partner program: [email protected]
Media relations: [email protected]
Careers: [email protected]
Virus submissions: [email protected]
Spam submissions: [email protected]
Report abuse: [email protected]
Web site: http://www.bitdefender.com
25.2. Local distributors
The Bitdefender local distributors are ready to respond to any inquiries regarding
their areas of operation, both in commercial and in general matters.
To find a Bitdefender distributor in your country:
1. Go to http://www.bitdefender.com/partners/#Partner Locator/.
2. The contact information of the Bitdefender local distributors should be displayed
automatically. If this does not happen, select the country you reside in to view
the information.
3. If you do not find a Bitdefender distributor in your country, feel free to contact
us by e-mail at [email protected] Please write your e-mail in English in
order for us to be able to assist you promptly.
25.3. Bitdefender offices
The Bitdefender offices are ready to respond to any inquiries regarding their areas
of operation, both in commercial and in general matters. Their respective addresses
and contacts are listed below.
U.S.A
Bitdefender, LLC
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PO Box 667588
Pompano Beach, Fl 33066
Phone (office&sales): 1-954-776-6262
Sales: [email protected]
Technical support: http://www.bitdefender.com/help
Web: http://www.bitdefender.com
UK and Ireland
Genesis Centre Innovation Way
Stoke-on-Trent, Staffordshire
ST6 4BF
E-mail: [email protected]
Phone: +44 (0) 8451-305096
Sales: [email protected]
Technical support: http://www.bitdefender.com/help
Web: http://www.bitdefender.co.uk
Germany
Bitdefender GmbH
Airport Office Center
Robert-Bosch-Straße 2
59439 Holzwickede
Deutschland
Office: +49 2301 91 84 0
Sales: [email protected]
Technical support: http://kb.bitdefender.de
Web: http://www.bitdefender.de
Spain
Bitdefender España, S.L.U.
Avda. Diagonal, 357, 1º 1ª
08037 Barcelona
Fax: +34 93 217 91 28
Phone: +34 902 19 07 65
Sales: [email protected]
Technical support: http://www.bitdefender.es/ayuda
Website: http://www.bitdefender.es
Romania
BITDEFENDER SRL
West Gate Park, Building H2, 24 Preciziei Street
Bucharest
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Fax: +40 21 2641799
Sales phone: +40 21 2063470
Sales e-mail: [email protected]
Technical support: http://www.bitdefender.ro/suport
Website: http://www.bitdefender.ro
United Arab Emirates
Dubai Internet City
Building 17, Office # 160
Dubai, UAE
Sales phone: 00971-4-4588935 / 00971-4-4589186
Sales e-mail: [email protected]
Technical support: http://www.bitdefender.com/suport
Website: http://www.bitdefender.com/world
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Glossary
ActiveX
ActiveX is a model for writing programs so that other programs and the operating
system can call them. ActiveX technology is used with Microsoft Internet Explorer
to make interactive Web pages that look and behave like computer programs,
rather than static pages. With ActiveX, users can ask or answer questions, use
push buttons, and interact in other ways with the Web page. ActiveX controls
are often written using Visual Basic.
Active X is notable for a complete lack of security controls; computer security
experts discourage its use over the Internet.
Adware
Adware is often combined with a host application that is provided at no charge
as long as the user agrees to accept the adware. Because adware applications
are usually installed after the user has agreed to a licensing agreement that
states the purpose of the application, no offense is committed.
However, pop-up advertisements can become an annoyance, and in some cases
degrade system performance. Also, the information that some of these
applications collect may cause privacy concerns for users who were not fully
aware of the terms in the license agreement.
Archive
A disk, tape, or directory that contains files that have been backed up.
A file that contains one or more files in a compressed format.
Backdoor
A hole in the security of a system deliberately left in place by designers or
maintainers. The motivation for such holes is not always sinister; some operating
systems, for example, come out of the box with privileged accounts intended
for use by field service technicians or the vendor's maintenance programmers.
Boot sector
A sector at the beginning of each disk that identifies the disk's architecture
(sector size, cluster size, and so on). For startup disks, the boot sector also
contains a program that loads the operating system.
Boot virus
A virus that infects the boot sector of a fixed or floppy disk. An attempt to boot
from a diskette infected with a boot sector virus will cause the virus to become
active in memory. Every time you boot your system from that point on, you will
have the virus active in memory.
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Browser
Short for Web browser, a software application used to locate and display Web
pages. The two most popular browsers are Netscape Navigator and Microsoft
Internet Explorer. Both of these are graphical browsers, which means that they
can display graphics as well as text. In addition, most modern browsers can
present multimedia information, including sound and video, though they require
plug-ins for some formats.
Command line
In a command line interface, the user types commands in the space provided
directly on the screen using command language.
Cookie
Within the Internet industry, cookies are described as small files containing
information about individual computers that can be analyzed and used by
advertisers to track your online interests and tastes. In this realm, cookie
technology is still being developed and the intention is to target ads directly
to what you've said your interests are. It's a double-edge sword for many people
because on one hand, it's efficient and pertinent as you only see ads about
what you're interested in. On the other hand, it involves actually "tracking" and
"following" where you go and what you click. Understandably so, there is a
debate over privacy and many people feel offended by the notion that they are
viewed as a "SKU number" (you know, the bar code on the back of packages
that gets scanned at the grocery check-out line). While this viewpoint may be
extreme, in some cases it is accurate.
Disk drive
It's a machine that reads data from and writes data onto a disk.
A hard disk drive reads and writes hard disks.
A floppy drive accesses floppy disks.
Disk drives can be either internal (housed within a computer) or external (housed
in a separate box that connects to the computer).
Download
To copy data (usually an entire file) from a main source to a peripheral device.
The term is often used to describe the process of copying a file from an online
service to one's own computer. Downloading can also refer to copying a file
from a network file server to a computer on the network.
E-mail
Electronic mail. A service that sends messages on computers via local or global
networks.
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Events
An action or occurrence detected by a program. Events can be user actions,
such as clicking a mouse button or pressing a key, or system occurrences, such
as running out of memory.
False positive
Occurs when a scanner identifies a file as infected when in fact it is not.
Filename extension
The portion of a filename, following the final point, which indicates the kind of
data stored in the file.
Many operating systems use filename extensions, e.g. Unix, VMS, and MS-DOS.
They are usually from one to three letters (some sad old OSes support no more
than three). Examples include "c" for C source code, "ps" for PostScript, "txt"
for arbitrary text.
Heuristic
A rule-based method of identifying new viruses. This method of scanning does
not rely on specific virus signatures. The advantage of the heuristic scan is that
it is not fooled by a new variant of an existing virus. However, it might
occasionally report suspicious code in normal programs, generating the so-called
"false positive".
IP
Internet Protocol - A routable protocol in the TCP/IP protocol suite that is
responsible for IP addressing, routing, and the fragmentation and reassembly
of IP packets.
Java applet
A Java program which is designed to run only on a web page. To use an applet
on a web page, you would specify the name of the applet and the size (length
and width, in pixels) that the applet can utilize. When the web page is accessed,
the browser downloads the applet from a server and runs it on the user's
machine (the client). Applets differ from applications in that they are governed
by a strict security protocol.
For example, even though applets run on the client, they cannot read or write
data onto the client's machine. Additionally, applets are further restricted so
that they can only read and write data from the same domain that they are
served from.
Keylogger
A keylogger is an application that logs anything you type.
Keyloggers are not malicious in nature. They can be used for legitimate
purposes, such as monitoring employees or children activity. However, they
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are increasingly being used by cyber-criminals for malicious purposes (for
example, to collect private data, such as login credentials and social security
numbers).
Macro virus
A type of computer virus that is encoded as a macro embedded in a document.
Many applications, such as Microsoft Word and Excel, support powerful macro
languages.
These applications allow you to embed a macro in a document, and have the
macro execute each time the document is opened.
Mail client
An e-mail client is an application that enables you to send and receive e-mail.
Memory
Internal storage areas in the computer. The term memory identifies data storage
that comes in the form of chips, and the word storage is used for memory that
exists on tapes or disks. Every computer comes with a certain amount of physical
memory, usually referred to as main memory or RAM.
Non-heuristic
This method of scanning relies on specific virus signatures. The advantage of
the non-heuristic scan is that it is not fooled by what might seem to be a virus,
and does not generate false alarms.
Packed programs
A file in a compression format. Many operating systems and applications contain
commands that enable you to pack a file so that it takes up less memory. For
example, suppose you have a text file containing ten consecutive space
characters. Normally, this would require ten bytes of storage.
However, a program that packs files would replace the space characters by a
special space-series character followed by the number of spaces being replaced.
In this case, the ten spaces would require only two bytes. This is just one packing
technique - there are many more.
Path
The exact directions to a file on a computer. These directions are usually
described by means of the hierarchical filing system from the top down.
The route between any two points, such as the communications channel between
two computers.
Phishing
The act of sending an e-mail to a user falsely claiming to be an established
legitimate enterprise in an attempt to scam the user into surrendering private
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information that will be used for identity theft. The e-mail directs the user to
visit a Web site where they are asked to update personal information, such as
passwords and credit card, social security, and bank account numbers, that
the legitimate organization already has. The Web site, however, is bogus and
set up only to steal the user’s information.
Polymorphic virus
A virus that changes its form with each file it infects. Since they have no
consistent binary pattern, such viruses are hard to identify.
Port
An interface on a computer to which you can connect a device. Personal
computers have various types of ports. Internally, there are several ports for
connecting disk drives, display screens, and keyboards. Externally, personal
computers have ports for connecting modems, printers, mice, and other
peripheral devices.
In TCP/IP and UDP networks, an endpoint to a logical connection. The port
number identifies what type of port it is. For example, port 80 is used for HTTP
traffic.
Report file
A file that lists actions that have occurred. Bitdefender maintains a report file
listing the path scanned, the folders, the number of archives and files scanned,
how many infected and suspicious files were found.
Rootkit
A rootkit is a set of software tools which offer administrator-level access to a
system. The term was first used for the UNIX operating systems and it referred
to recompiled tools which provided intruders administrative rights, allowing
them to conceal their presence so as not to be seen by the system
administrators.
The main role of rootkits is to hide processes, files, logins and logs. They may
also intercept data from terminals, network connections or peripherals, if they
incorporate the appropriate software.
Rootkits are not malicious in nature. For example, systems and even some
applications hide critical files using rootkits. However, they are mostly used to
hide malware or to conceal the presence of an intruder into the system. When
combined with malware, rootkits pose a great threat to the integrity and the
security of a system. They can monitor traffic, create backdoors into the system,
alter files and logs and avoid detection.
Script
Another term for macro or batch file, a script is a list of commands that can be
executed without user interaction.
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Spam
Electronic junk mail or junk newsgroup postings. Generally known as any
unsolicited e-mail.
Spyware
Any software that covertly gathers user information through the user's Internet
connection without his or her knowledge, usually for advertising purposes.
Spyware applications are typically bundled as a hidden component of freeware
or shareware programs that can be downloaded from the Internet; however, it
should be noted that the majority of shareware and freeware applications do
not come with spyware. Once installed, the spyware monitors user activity on
the Internet and transmits that information in the background to someone else.
Spyware can also gather information about e-mail addresses and even
passwords and credit card numbers.
Spyware's similarity to a Trojan horse is the fact that users unwittingly install
the product when they install something else. A common way to become a
victim of spyware is to download certain peer-to-peer file swapping products
that are available today.
Aside from the questions of ethics and privacy, spyware steals from the user
by using the computer's memory resources and also by eating bandwidth as it
sends information back to the spyware's home base via the user's Internet
connection. Because spyware is using memory and system resources, the
applications running in the background can lead to system crashes or general
system instability.
Startup items
Any files placed in this folder will open when the computer starts. For example,
a startup screen, a sound file to be played when the computer first starts, a
reminder calendar, or application programs can be startup items. Normally, an
alias of a file is placed in this folder rather than the file itself.
System tray
Introduced with Windows 95, the system tray is located in the Windows taskbar
(usually at the bottom next to the clock) and contains miniature icons for easy
access to system functions such as fax, printer, modem, volume, and more.
Double click or right-click an icon to view and access the details and controls.
TCP/IP
Transmission Control Protocol/Internet Protocol - A set of networking protocols
widely used on the Internet that provides communications across interconnected
networks of computers with diverse hardware architectures and various
operating systems. TCP/IP includes standards for how computers communicate
and conventions for connecting networks and routing traffic.
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Trojan
A destructive program that masquerades as a benign application. Unlike viruses,
Trojan horses do not replicate themselves but they can be just as destructive.
One of the most insidious types of Trojan horse is a program that claims to rid
your computer of viruses but instead introduces viruses onto your computer.
The term comes from a story in Homer's Iliad, in which the Greeks give a giant
wooden horse to their foes, the Trojans, ostensibly as a peace offering. But
after the Trojans drag the horse inside their city walls, Greek soldiers sneak
out of the horse's hollow belly and open the city gates, allowing their compatriots
to pour in and capture Troy.
Update
A new version of a software or hardware product designed to replace an older
version of the same product. In addition, the installation routines for updates
often check to make sure that an older version is already installed on your
computer; if not, you cannot install the update.
Bitdefender has it's own update module that allows you to manually check for
updates, or let it automatically update the product.
Virus
A program or piece of code that is loaded onto your computer without your
knowledge and runs against your will. Most viruses can also replicate
themselves. All computer viruses are manmade. A simple virus that can copy
itself over and over again is relatively easy to produce. Even such a simple
virus is dangerous because it will quickly use all available memory and bring
the system to a halt. An even more dangerous type of virus is one capable of
transmitting itself across networks and bypassing security systems.
Virus signature
The binary pattern of a virus, used by the antivirus program to detect and
eliminate the virus.
Worm
A program that propagates itself over a network, reproducing itself as it goes.
It cannot attach itself to other programs.
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