Release 4.1: Cisco StadiumVision SV-4K and DMP

Release 4.1: Cisco StadiumVision SV-4K and DMP
Cisco StadiumVision SV-4K and DMP-2K Media Player
Deployment Guide
Release 4.1
July 29, 2016
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Contents
About This Guide
Revision History
Getting Started with the SV-4K and DMP-2K Media Player
vii
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1
Workflow Summary to Get Started with the SV-4K and DMP-2K Media Player
1
Information About the SV-4K and DMP-2K Media Player Hardware
3
Operating Environment for the SV-4K and DMP-2K Media Player
3
Dimensions of the DMP-2K Media Player
4
Ports on the DMP-2K Media Player
4
Dimensions of the SV-4K Media Player
6
Ports on the SV-4K Media Player
6
Cabling Information for the SV-4K and DMP-2K Media Player
Other Cabling Considerations
RS-232 Serial Pinout
9
9
10
Guidelines for Mounting the SV-4K and DMP-2K
10
LEDs on the SV-4K and DMP-2K Media Player
11
IR Remote for Cisco StadiumVision Director
IR Remote Sensor and IR Extender
15
15
Default Settings for the SV-4K and DMP-2K Media Player
16
RS-232 Default Settings on the SV-4K and DMP-2K
16
Other Default Settings
16
Feature Summary for the SV-4K and DMP-2K Media Player
17
Cisco StadiumVision Director Software Feature Map for the SV-4K and DMP-2K
17
Unsupported SV-4K Hardware Features
19
Key Considerations for the SV-4K and DMP-2K
19
Firmware Provisioning on the SV-4K and DMP-2K
19
Auto-Provisioning on the SV-4K and DMP-2K
21
HDCP Support on the SV-4K and DMP-2K
21
IR Receiver for the SV-4K and DMP-2K
21
© Cisco Systems, Inc. All rights reserved.
iii
Storage and Memory on the SV-4K and DMP-2K
22
Synchronization on the SV-4K and DMP-2K
22
Switch Communication on the SV-4K and DMP-2K
23
Best Practices for SV-4K and DMP-2K Deployment
23
Using Bar Code Scanners and TV Labels at Installation Time
23
Installer Workflow Example
24
Planning the SV-4K and DMP-2K Media Player Deployment
25
Workflow Summary to Plan Deployment of the SV-4K and DMP-2K Media Player
25
Zones, Groups and Locations Planning
26
TV Planning for the SV-4K and DMP-2K Media Player
26
TV Requirements for SV-4K and DMP-2K Compliance
26
Guidelines for TV and Content Resolution with the SV-4K and DMP-2K Media Player
27
Restrictions for Control Panel TV Display Specifications with the SV-4K and DMP-2K Media Player
28
Configuring Resolution Under Control Panel Display Specifications
28
Network and Switch Planning
30
External DHCP Server Requirements
30
DHCP Configuration Guidelines for the SV-4K and DMP-2K Media Player
Connected Stadium Switch Requirements
31
Deploying the SV-4K and DMP-2K Media Player
33
Prerequisites for SV-4K and DMP-2K Deployment
33
Workflow Summary to Deploy the SV-4K and DMP-2K Media Player for the First Time
33
Configuring the SV-4K and DMP-2K Global Settings
35
Information About Time Protocols and Synchronization on the SV-4K and DMP-2K Media Players
35
How to Configure NTP and PTP on the SV-4K and DMP-2K Media Players
37
Restrictions for PTP on the SV-4K and DMP-2K Media Players
38
Guidelines for NTP and PTP on the SV-4K and DMP-2K Media Players
39
NTP Guidelines
39
PTP Guidelines
40
Modifying the PTP and NTP Configuration on the SV-4K and DMP-2K Media Players
40
Verifying PTP Operation for the SV-4K and DMP-2K Media Player
44
Verifying the Deployment of the SV-4K and DMP-2K Media Player
47
Verifying the SV-4K and DMP-2K Startup Sequence
47
Startup Sequence Flow for the SV-4K and DMP-2K Media Player
47
Monitoring and Maintaining the SV-4K and DMP-2K Media Player
Performing a Regular Reboot of the SV-4K and DMP-2K Media Players
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30
51
51
© Cisco Systems, Inc. All rights reserved.
Verifying SV-4K and DMP-2K Media Player Compliance
52
Clearing the Storage on the SV-4K and DMP-2K Media Player
53
Clearing Registries on the SV-4K and DMP-2K Media Player by Restoring Factory Defaults
56
Troubleshooting the SV-4K and DMP-2K Media Player
Before You Begin Troubleshooting the SV-4K and DMP-2K
57
57
RMA Process for the SV-4K and DMP-2K
57
SV-4K and DMP-2K Diagnostic URL
58
Troubleshooting PTP Operation for the SV-4K and DMP-2K Media Player
58
Symptom: Local PNGs are not synchronized across SV-4K and DMP-2K devices
59
Symptom: Playlists do not advance to the next content item on the SV-4K or DMP-2K
59
Troubleshooting SV-4K and DMP-2K Hardware Operation
60
Symptom: "Please Insert Card" message on SV-4K or DMP-2K startup screen
61
Symptom: Pwr and Eth LEDs are not lit and no signs of activity on the SV-4K or DMP-2K
62
Symptom: SV-4K or DMP-2K Err or Err/Upd LEDs blinking
62
Symptom: SV-4K and DMP-2K rebooting automatically after startup
63
Troubleshooting SV-4K and DMP-2K TV and Video Display Problems
63
Symptom: Black screen on the SV-4K and DMP-2K TV display/no multicast video stream
64
Symptom: No local control when external volume strategy configured
65
Appendix A: Management Dashboard Commands for the SV-4K and DMP-2K Media Player
67
Auto-Registration Commands for the SV-4K and DMP-2K Media Player
67
DMP Commands for the SV-4K and DMP-2K Media Player
68
DMP Install Commands for the SV-4K and DMP-2K Media Player
68
Global Settings Commands for the SV-4K and DMP-2K Media Player
69
Monitoring Commands for the SV-4K and DMP-2K Media Player
69
Switch Commands for the SV-4K and DMP-2K Media Player
69
TV Commands for the SV-4K and DMP-2K Media Player
70
Appendix B: Serial Commands for theSV-4K and DMP-2K Media Player
Serial Commands for RS-232 TV Control on the SV-4K and DMP-2K Media Players
Appendix C: Configuring an IOS DHCP Server to Support the SV-4K and DMP-2K
© Cisco Systems, Inc. All rights reserved.
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© Cisco Systems, Inc. All rights reserved.
About This Guide
This guide is for installers and administrators of Cisco StadiumVision venues who are
responsible for both the physical installation and initial configuration of the SV-4K and
DMP-2K media player with TV displays.
Revision History
Table 1 provides information about when this document was changed.
Table 1. Revision History Table
Date
July 29, 2016
June 15, 2016
May 16, 2016
© Cisco Systems, Inc. All rights reserved.
Description
Revised SV-4K and DMP-2K dimensions with addition of bracket
length in illustrations and in "Guidelines for Mounting the SV-4K
and DMP-2K" on page 10.
Revised Appendix C for additional DHCP server information from
updates in the Cisco Connected Stadium Design Guide.
Initial version for Cisco StadiumVision Director Release 4.1.0-419.
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viii
© Cisco Systems, Inc. All rights reserved.
Getting Started with the SV-4K and DMP2K Media Player
This module provides a workflow summary with information about the SV-4K hardware,
software features, and key considerations before deploying the SV-4K and DMP-2K
media player.
It is intended for anyone who is responsible for installing and configuring the SV-4K
and DMP-2K media player, and for anyone interested in understanding its general
operation.
It includes the following topics:
l
Workflow Summary to Get Started with the SV-4K and DMP-2K Media Player,
Page 1
l
Information About the SV-4K and DMP-2K Media Player Hardware, Page 3
l
Feature Summary for the SV-4K and DMP-2K Media Player, Page 17
l
Key Considerations for the SV-4K and DMP-2K, Page 19
l
Best Practices for SV-4K and DMP-2K Deployment, Page 23
Workflow Summary to Get Started with the SV4K and DMP-2K Media Player
NOTE: Before you deploy the SV-4K and DMP-2K media player,
be sure that you have already installed Cisco StadiumVision
Director and that you are familiar with the Cisco StadiumVision
Director software.
Table 2 provides a summary of the tasks and related information to get familiar with the
SV-4K and DMP-2K media player.
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Table 2. Getting Started Task Summary
Getting Started Task
Understand the DMP-2K hardware.
For more information see:
l
l
l
l
l
l
Understand the SV-4K hardware.
l
l
l
l
l
l
l
Understand the SV-4K and DMP-2K features.
l
"Operating Environment for the SV-4K
and DMP-2K Media Player" on the
facing page.
"Dimensions of the DMP-2K Media
Player " on page 4.
"Ports on the DMP-2K Media Player " on
page 4.
"Cabling Information for the SV-4K and
DMP-2K Media Player" on page 9.
"LEDs on the SV-4K and DMP-2K
Media Player" on page 11.
"IR Remote for Cisco StadiumVision
Director" on page 15.
"Operating Environment for the SV-4K
and DMP-2K Media Player" on the
facing page
"Dimensions of the SV-4K Media Player"
on page 6.
"Ports on the SV-4K Media Player" on
page 1.
"Cabling Information for the SV-4K and
DMP-2K Media Player" on page 9
"LEDs on the SV-4K and DMP-2K
Media Player" on page 11
"IR Remote for Cisco StadiumVision
Director" on page 15
"Default Settings for the SV-4K and
DMP-2K Media Player" on page 16
"Unsupported SV-4K Hardware
Features " on page 19
"Cisco StadiumVision Director Software
Feature Map for the SV-4K and DMP2K" on page 17
"Key Considerations for the SV-4K and
DMP-2K" on page 19.
l
Understand the Differences Between the SV-4K,
DMP-2K, and Cisco DMP 4310G.
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© Cisco Systems, Inc. All rights reserved.
Getting Started Task
For more information see:
Review deployment best practices.
Perform pre-deployment site planning and
configuration.
"Best Practices for SV-4K and DMP-2K
Deployment" on page 23
"Planning the SV-4K and DMP-2K Media
Player Deployment" on page 25
Information About the SV-4K and DMP-2K
Media Player Hardware
This section includes the following topics:
l
Operating Environment for the SV-4K and DMP-2K Media Player, Page 3
l
Dimensions of the DMP-2K Media Player , Page 4
l
Ports on the DMP-2K Media Player, Page 1
l
Dimensions of the SV-4K Media Player, Page 6
l
Ports on the SV-4K Media Player, Page 1
l
Cabling Information for the SV-4K and DMP-2K Media Player, Page 9
l
Guidelines for Mounting the SV-4K, Page 1
l
LEDs on the SV-4K and DMP-2K Media Player, Page 11
l
IR Remote for Cisco StadiumVision Director, Page 15
l
Default Settings for the SV-4K and DMP-2K Media Player, Page 16
Operating Environment for the SV-4K and DMP-2K Media
Player
Table 3 describes the supported environment for proper operation of the SV-4K and
DMP-2K media player.
Table 3. Supported Operating Environment for the SV-4K and DMP-2K
Operating Environment
Temperature
Humidity
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Supported Conditions
0° C to 40° C
Up to 90% maximum humidity, non-condensing
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Dimensions of the DMP-2K Media Player
The DMP-2K media player is smaller than the SV-4K. Figure 1 shows the dimensions of the
DMP-2K device.
Figure 1. DMP-2K Dimensions
Ports on the DMP-2K Media Player
Figure 2. DMP-2K Front Panel
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© Cisco Systems, Inc. All rights reserved.
Table 4. DMP-2K Front Panel Port Descriptions
Port Name
Audio1
IR
Serial
Usage
Description
Required only for connections that do not support
audio, such as HDMI-to-DVI connections from
device to the TV.
The DMP-2K does not have an internal infrared
receiver. You must use the included IR extender
cable to support an IR remote.
Connect to TV serial port for control of the TV via
RS-232 commands.
3.5 mm female audio
connector for analog stereo
signal.
3.5 mm infrared in/out.
RS-232 serial interface with
male DE-9 connector. This
connection is used for
TV control.
Figure 3. DMP-2K Rear Panel
Table 5. DMP-2K Rear Panel Port Descriptions
Port Name
12V 5A
Usage
Not for production use in
Cisco StadiumVision Director.
Description
60-watt/12-volt/5-amp power supply.
NOTE: The DMP-2K is qualified for Cisco
StadiumVision Director using Power over
Ethernet (PoE+) via the Ethernet port.
SPDIF
HDMI
Provides audio from the primary video
routed by Cisco StadiumVision
Director to the SPDIF port.
Connect to HDMI In port on the TV.
Sony/Phillips Digital Interface.
High-Definition Multimedia Interface
(HDMI) output connector to transmit digital
audio/video content.
1The analog audio out port is designed to drive line-level impedances in the higher Ohm range, such as
for commercial grade speaker systems. Headphones are typically just a few Ohms and not recommended
for use with this port.
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Port Name
Usage
Description
NOTE: Consumer Electronics Control
(CEC) is not supported.
USB 3.0
Not supported.
Ethernet
Connect to switch network for PoE+.
Single USB 3.0 port
(backward-compatible).
RJ-45 10/100/1000 Base-T Ethernet port.
Dimensions of the SV-4K Media Player
The SV-4K media player is larger than the
Cisco DMP 4310G. Figure 4 shows the dimensions of the SV-4K device.
Figure 4. SV-4K Dimensions
Ports on the SV-4K Media Player
Figure 5. SV-4K Front Panel
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© Cisco Systems, Inc. All rights reserved.
Table 6. SV-4K Front Panel Port Descriptions
Port Name
Audio1
IR
Serial
USB
Usage
Required only for connections that do not support
audio, such as HDMI-to-DVI connections from
SV-4K to the TV.
The SV-4K does not have an internal infrared
receiver. You must use the included IR extender
cable to support an IR remote.
Connect to TV serial port for control of the TV via
RS-232 commands.
Not supported.
Description
3.5 mm female audio
connector for analog stereo
signal.
3.5 mm infrared in/out.
RS-232 serial interface with
male DE-9 connector. This
connection is used for
TV control.
USB 2.0 port
1The analog audio out port is designed to drive line-level impedances in the higher Ohm range, such as
for commercial grade speaker systems. Headphones are typically just a few Ohms and not recommended
for use with this port.
© Cisco Systems, Inc. All rights reserved.
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Figure 6. SV-4K Rear Panel
Table 7. SV-4K Rear Panel Port Descriptions
Port Name
12V 5A
Usage
Not for production use in
Cisco StadiumVision Director.
Description
60-watt/12-volt/5-amp power supply.
NOTE: The SV-4K is qualified for Cisco StadiumVision Director using Power over Ethernet (PoE+) via the Ethernet port.
SPDIF
HDMI Out
Provides audio from the primary video
routed by Cisco StadiumVision
Director to the SPDIF port.
Connect to HDMI In port on the TV.
Sony/Phillips Digital Interface.
High-Definition Multimedia Interface
(HDMI) output connector to transmit digital
audio/video content.
NOTE: Consumer Electronics Control
(CEC) is not supported.
HDMI In
Connect to HDCP-compliant laptop or
other device.
USB 3.0
Not supported.
AB
Ethernet
Connect to switch network for PoE+.
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HDMI input connector to receive digital
audio/video content from an HDMIenabled source.
Two USB 3.0 ports
(backward-compatible).
RJ-45 10/100/1000 Base-T Ethernet port.
© Cisco Systems, Inc. All rights reserved.
Cabling Information for the SV-4K and DMP-2K
Media Player
Table 8 describes the cables that ship with the hardware.
Table 8. Cables Shipped with the Hardware
Cable
Length Purpose
HDMI-to-HDMI
2M
RS-232 DE-9
DCE/DTE
Straight Through
IR Extender
2M
2M
(Required) Connects the SV-4K HDMI Out (male) to the HDMI In
(male) port on the TV for digital audio and video support. Compliant
with HDMI version 1.4.
(Required for TV control) Connects the SV-4K serial DTE (male) port
to a serial DCE (female) port on the TV.
(Required for IR Remote) Connects to the IR port on the SV-4K front
panel to serve as an infrared signal receiver for the SV-4K.
Other Cabling Considerations
It is important for you to assess the ports available on the TVs at the venue so that you
can get any additional adapters or cable types that are needed to connect the SV-4K
and DMP-2K to the TV.
Null Modem (Crossover) Cable
The SV-4K and DMP-2K is a DTE serial device. Therefore, if the TV also has a DTE
(male) serial port, then you will need to use a null modem (crossover) cable for the TV
control connection.
HDMI-to-DVI Adapter
If the TV does not support HDMI In, then you cannot use the standard HDMI-toHDMI cable that ships with the SV-4K and DMP-2K. However, if the TV supports a DVID connection, then you can acquire a DVI adapter for the HDMI cable to make the
HDMI-to-DVI connection.
Since this type of connection only supports video, you will also need to connect the SV4K audio port to the audio input ports on the TV if audio support is required.
© Cisco Systems, Inc. All rights reserved.
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Other HDMI Cable Adapters
The HDMI cable that ships with the media player is compliant with HDMI version 1.4. If
you are using any other cable adapters, be sure that they support HDMI version 1.4 if
you plan to support 4K video content.
Audio Cables
Audio cables are not generally needed. However, there are a couple of cases where
you might need to make an audio connection to the SV-4K:
l
l
If you need to support an HDMI-to-DVI connection from the SV-4K to the TV since
this supports video only.
If you need to connect to external audio distribution equipment when audio is to
be distributed within an area.
RS-232 Serial Pinout
Table 9 provides the pinout for the DE-9 serial connector on the front panel of the SV4K and DMP-2K.
Table 9. SV-4K and DMP-2K Serial DE-9 Pinout
Pin Description
Pin Description
1
NC
2
3
Transmit data out of the
device
Ground
RTS
NC
4
Receive data into the
device
Available [email protected]
6
8
NC
CTS
5
7
9
Guidelines for Mounting the SV-4K and DMP-2K
Consider the following guidelines before mounting the SV-4K and DMP-2K:
l
Do not fit in Sunbrite cases that might be in use for some Cisco DMP 4310G
outdoor deployments.
l
Full dimensions (width / height / depth) with mounting brackets:
o
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DMP-2K
© Cisco Systems, Inc. All rights reserved.
196.20 mm / 37.00 mm / 169.45 mm
(7.72 in / 1.46. in / 6.67 in)
o
SV-4K
196.20 mm / 61.65 mm / 169.45 mm
(7.72 in / 2.43 in / 6.67 in)
The bracket length is 164.15 mm / 6.46 in.
l
l
Weight:
o
DMP-2K—1 lb 14 oz / 850.5 grams
o
SV-4K—2 lb 4 oz / 1020.6 grams
Attach to the wall using the brackets on each side of the device using 4 screws
(one for each bracket slot) that measure between 3.5 mm and 4.2 mm in diameter.
l
Avoid blocking the right side panel so that LEDs can be seen for troubleshooting.
l
Ensure all air vents are clear for proper cooling.
l
Choose a location that works with the required IR extender cable for infrared
support.
Unlike the DMP 4310G, there is no IR receptor built into the SV-4K device.
IMPORTANT: The tested range is about 20 ft. However,
to achieve this range you must be sure to have the
receiver facing outward. The receiver is enclosed and not
visible.
LEDs on the SV-4K and DMP-2K Media Player
The device has 8 LEDs in two banks of 4 on the right panel of the device. Figure 7
shows normal operation for the device on a Cisco StadiumVision network.
© Cisco Systems, Inc. All rights reserved.
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Figure 7. SV-4K LED Bank
NOTE: Some of the LEDs apply to hardware features that are
not enabled for Cisco StadiumVision Director Release 4.1.
Table 10 identifies the SV-4K LEDs that are applicable to operation in Cisco
StadiumVision Director.
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© Cisco Systems, Inc. All rights reserved.
Table 10. SV-4K LED Descriptions
LED
1
LED
Svr
2
N/A
5
Err (red)
LED
WiFi
3
N/A
6
Flashes a
certain
number of
times to
indicate
errors
(Table 11).
© Cisco Systems, Inc. All rights reserved.
Upd
(yellow)
Flashes
when the
device is
being
upgraded.
The
Update
and Error
LEDs will
flash in
unison to
indicate
an error
during
firmware
update
(Table
12).
7
LED
Eth
(green)
Flashes
when
connecting
to Ethernet
network.
Displays
when
connected.
Pwr
(green)
Displays
when the
device is
powered
on and not
in reset
mode.
4
µSD
N/A
8
Bsy(green)
Flashes when
there is filesystem activity.
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Table 11. Error (Err) LED Descriptions
Error LED (number of Description
flashes)
2
3
Unspecified error.
Device is in network recovery mode and using DHCP Option 43 to contact Cisco
StadiumVision Director for provisioning.
No upgrade file found.
Failed to load kernel module.
4
5
or
OS initialization failed (Init shell script failed).
Board is not capable of running the current firmware version.
A piece of on-board hardware is not working correctly.
Problem related to storage device (USB or SD card). (Not applicable in Release 4.0)
Problem related to the registry/NAND.
The autorun script encountered a load/run error.
WiFi related error.
Unable to find a bootable image.
The root file system has failed verification, which is used to detect whether the file
system has been tampered with. You can recover a unit that is showing this error code
by performing an update using safe mode.
Boot loader failure.
6
7
8
9
10
11
12
13
14
Table 12. Update (Upd) LED Descriptions
Update LED (number
Description
of flashes)
2
3
4
5
6
7
8
9
10
11
12
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Erase failed.
Write failed.
Verify failed.
Failed to find UBI partition.
Attempt to write unsigned CFE to unit with secure boot enabled.
Failed to find UBI partition.
Failed to create/attach UBI partition.
Unexpected error.
Upgrade script exited abnormally.
Upgrade took longer than expected.
Update completed but update file could not be deleted.
© Cisco Systems, Inc. All rights reserved.
IR Remote for Cisco StadiumVision Director
All media players use the same IR Remote device shown in Figure 1. Generally, the
IR Remote is used for TV control. However, even if you are not using the IR Remote for
TV control, it is important to realize that the IR Remote also allows you to get
information to troubleshoot the media player.
NOTE: The IR Remote is not automatically shipped with the
Cisco StadiumVision Director media players and must be
ordered separately.
Figure 8 shows the description for each of the buttons on the Cisco StadiumVision
Director IR Remote.
Figure 8. Cisco StadiumVision IR Remote Button Descriptions
IR Remote Sensor and IR Extender
Unlike the DMP 4310G, the IR extender is required for the SV-4K and DMP-2K media
player because the SV-4K and DMP-2K does not have its own IR receiver. For more
information, see the "Guidelines for Mounting the SV-4K" on page 1.
© Cisco Systems, Inc. All rights reserved.
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The IR remote also is a critical troubleshooting tool so it is important to ensure that all
media players can be IR-controlled even if it is not needed during normal operation.
Default Settings for the SV-4K and DMP-2K Media Player
The SV-4K and DMP-2K device ships from the factory with certain default settings.
Upon running the start-up sequence and in communication with Cisco StadiumVision
Director, the SV-4K and DMP-2K default settings are changed.
RS-232 Default Settings on the SV-4K and DMP-2K
After processing the HTML run-time module from Cisco StadiumVision Director, the
SV-4K and DMP-2K is set to the following RS-232 default settings:
NOTE: The SV-4K and DMP-2K use the same defaults as the
Cisco DMP 4310G, which matches the default settings of most
TVs.
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Baud—9600 (factory default is 115200)
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Parity—None
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Data Bits—8
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Stop Bits—1
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Flow Control—None (factory default is hardware flow control only)
For information about the new RS-232 commands for the SV-4K and DMP-2K, see
"Appendix B: Serial Commands for theSV-4K and DMP-2K Media Player" on page 71.
Other Default Settings
By default, the following functionality is disabled on the SV-4K and DMP-2K media
player:
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Secure Shell (SSH)
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Feature Summary for the SV-4K and DMP-2K
Media Player
This section includes the following topics:
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Cisco StadiumVision Director Software Feature Map for the SV-4K, Page 1
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Unsupported SV-4K Hardware Features , Page 19
Cisco StadiumVision Director Software Feature Map for
the SV-4K and DMP-2K
Table 13 provides an at-a-glance view of the supported software features in Cisco
StadiumVision Director for the SV-4K and DMP-2K.
Table 13. Software Feature Map for the SV-4K and DMP-2K
Cisco StadiumVision Director Feature
4K Video 1
AC3/AC3+ (Dolby Digital audio decode) 2
Auto-Registration
Bulk Administration Tool (BAT)
Cisco StadiumVision Director Remote Server
Closed Caption
Command Center Monitoring1
Content Replacement4
Content Synchronization (between same media player models
only)
Custom applications using GAR
Custom fonts (through Software Manager)
Dual Video Regions
External Content Integration
Event Script Scheduler
Flash content (SWF)
Group/Zone configuration
HDMI-In as a Video Source1
Luma key support for second video region.
Management Dashboard Commands6
Management Dashboard Firmware configuration
Management Dashboard Model Filtering
© Cisco Systems, Inc. All rights reserved.
SV-4K
DMP-2K
DMP 4310G
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes3
Yes
Yes5
No
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
No
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
No
Yes
Yes
Yes
Yes
No
No
Yes
Yes
Yes
Yes
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Cisco StadiumVision Director Feature
Management Dashboard Monitoring
Network Time Protocol (NTP) configuration
Precision Time Protocol (PTP) configuration
POS Integration with Dynamic Menu Board (DMB) GAR
application
POS Integration with DMB using Widgets
Proof of Play (PoP)
Proxy device support7
Self-Service Content (SSC)
Suite Ordering
Ticker (legacy) from Control Panel Setup
Ticker (RSS in External Content Integration)
Touchscreen
TV Control using RS-232 and IR Remote
Video Encoding as a Channel1
Video Streaming Through HDMI-Out1
Widgets tool
SV-4K
DMP-2K
DMP 4310G
Yes
Yes
Yes
No
Yes
Yes
Yes
No
Yes
Yes
No
Yes
Yes
Yes
Yes
No
No
No
No
Yes
No
Yes
No
No
Yes
Yes
Yes
No
No
No
No
Yes
No
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Yes
1Introduced in Cisco StadiumVision Director Release 4.1.
2Support for AC3+ audio decodes is introduced with the SV-4K and DMP-2K firmware version
6.0.51.
3Thumbnail view in CCM is not supported on the Cisco DMP 4310G.
4Content replacement for the SV-4K and DMP-2K is only supported through an update of the
playlist. Performing content replacement from the Control screen using the content
replacement icon is unsupported.
5The Cisco DMP 4310G does not support PTP. Therefore, there will be more variance across
DMPs when playing the same video file.
6SV-4K and DMP-2K supports a subset of original Dashboard commands. See the "Appendix
A: Management Dashboard Commands for the SV-4K and DMP-2K Media Player" on
page 67.
7Cisco DMP 4310G proxy support works only with scripts that are being run exclusively on
Cisco DMP 4310G devices.
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Unsupported SV-4K Hardware Features
The following SV-4K hardware features are not supported in Cisco StadiumVision
Release 4.1:
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TV control via HDMI/CEC
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Unsupported hardware ports:
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SD (and microSD)
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USB (2.0 and 3.0)
WiFi
IMPORTANT: The SV-4K does not support content import
and/or playback using the SD or USB ports.
Key Considerations for the SV-4K and DMP-2K
When you deploy an SV-4K and DMP-2K, there are several things that you should
know about its operation. This section highlights some of the important differences from
the Cisco DMP 4310G that you should be aware of when deploying the SV-4K and
DMP-2K media player.
This section includes the following topics:
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Firmware Provisioning on the SV-4K and DMP-2K, Page 19
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Auto-Provisioning on the SV-4K and DMP-2K, Page 21
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IR Receiver for the SV-4K and DMP-2K, Page 21
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Storage and Memory on the SV-4K and DMP-2K, Page 22
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Synchronization on the SV-4K and DMP-2K, Page 22
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Switch Communication on the SV-4K and DMP-2K, Page 23
Firmware Provisioning on the SV-4K and DMP-2K
The SV-4K and DMP-2K firmware is not provisioned the same way as the Cisco DMP
4310G. The primary difference is that the SV-4K and DMP-2K firmware upgrade cannot
© Cisco Systems, Inc. All rights reserved.
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be manually launched by Management Dashboard DMP command, but is done
automatically when the SV-4K and DMP-2K device boots.
IMPORTANT: Before you power on the SV-4K and DMP-2K
device for the first time, be sure that you have completed the
following configuration and tasks:
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Switch configuration, including the required LLDP for
proper POE+ operation.
DHCP server configuration.
Uploaded the released firmware to Cisco StadiumVision
Director.
Configured the auto-registration settings for the SV-4K
and DMP-2K to properly provision its firmware.
However there are some common configuration tasks. Table 14 provides a summary of
the firmware provisioning tasks for the SV-4K and DMP-2K and DMP 4310G in the
Management Dashboard.
Table 14. Summary of Firmware Provisioning Tasks on the Media Players
Firmware Provisioning Tasks
Upload firmware to Cisco StadiumVision Director in the
Management Dashboard
Configure "Firmware image to use" and "init.version" under
Auto Registration Settings.
SV-4K
DMP-2K
DMP
4310G
Yes
Yes
Yes
Yes1
No
Yes
IMPORTANT: Release 4.1 introduces a new
firmware requirement for "Base firmware image
to use" and "base.version" for the SV-4K and
DMP-2K. See the Release Notes for Cisco
StadiumVision Director Release 4.1 and Cisco
StadiumVision Director Software Installation and
Upgrade Guide.
Upgrade the firmware from the Management Dashboard by
selecting DMPs and running the Firmware Upgrade command
to push the firmware to the device.
1The DMP 4310G also uses the "init.build" property which does not apply to the SV-4K media
player.
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© Cisco Systems, Inc. All rights reserved.
Auto-Provisioning on the SV-4K and DMP-2K
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The SV-4K and DMP-2K are automatically provisioned with global configuration
settings from Cisco StadiumVision Director—but not in the same way as occurs
for the Cisco DMP 4310G.
As part of the start-up sequence, the device retrieves the Cisco StadiumVision
Director configuration, which includes all of the global settings for the SV-4K and
DMP-2K, such as NTP configuration, jitter settings, and so on.
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The SV-4K and DMP-2K global settings are configured in the Management
Dashboard by going to:
SV Director Configuration > Global DMP Settings > SV-DMP Common
Settings.
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The SV-4K and DMP-2K configuration in Cisco StadiumVision Director is
provisioned each time that the SV-4K and DMP-2K device boots.
IMPORTANT: If you are running Cisco StadiumVision Director
on a virtual server, then you should reference a reliable
NTP server running on a bare metal server, rather than relying on
a clock from a VM environment that can drift and is not accurate.
NTP for Cisco StadiumVision Director is configured using the
TUI, and can be the same external server as is used for the Cisco
DMP 4310G devices. For more information, see the Cisco
StadiumVision Director Server Administration Guide.
HDCP Support on the SV-4K and DMP-2K
The SV-4K and DMP-2K natively support content that uses Intel's High-bandwidth
Digital Content Protection (HDCP) through the installation of a protection key on the
media player.
From the HDMI Out port, the SV-4K and DMP-2K support HDCP versions 1.4 and 2.2.
From the HDMI In port, the SV-4K can receive HDCP 1.4 and send as HDCP 2.2.
IR Receiver for the SV-4K and DMP-2K
There is not an embedded IR receiver on the SV-4K and DMP-2K. You must use the
IR extender cable to use the IR Remote.
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Storage and Memory on the SV-4K and DMP-2K
The SV-4K and DMP-2K devices have different sizes of solid-state storage and RAM
(Table 15):
Table 15. Storage and Memory on the SV-4K and DMP-2K
DMP Model
SV-4K
DMP-2K
Total SSD
120 GB (minimum)
64 GB Available
for Content
RAM
100 GB
65536 MB
3 GB
2 GB
TIP: The amount of RAM can make a difference in how the same
content might play on different media player models. This
difference might more likely be seen when playing HTML passthrough (URL) content.
To find information about available storage, select an SV-4K and DMP-2K device in the
Management Dashboard device list. Then, go to Settings > Storage in the device
details area of the dashboard.
NOTE: The amount of available storage shown in the
Management Dashboard reflects the total amount of space
available on the SSD, not the actual storage pool available for
content.
Beginning in Release 4.1, you also can find information about available storage if you
view device details from thumbnail view in CCM.
Synchronization on the SV-4K and DMP-2K
The SV-4K and DMP-2K supports synchronization of content played among a group of
SV-4K and DMP-2K devices using the Network Time Protocol (NTP) and Precision
Time Protocol (PTP). NTP and PTP settings are provisioned globally for all SV-4K and
DMP-2K media players.
The Cisco StadiumVision Director server is provisioned as the default NTP source for
all media players. When PTP is configured, only the SV-4K and DMP-2K PTP master
derives its clock using NTP.
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© Cisco Systems, Inc. All rights reserved.
IMPORTANT: If you are running Cisco StadiumVision Director
on a virtual server, then you should reference a reliable
NTP server running on a bare metal server, rather than relying on
a clock from a VM environment that can drift and is not accurate.
NTP for Cisco StadiumVision Director is configured using the
TUI, and can be the same external server as is used for the Cisco
DMP 4310G devices. For more information, see the Cisco
StadiumVision Director Server Administration Guide.
Switch Communication on the SV-4K and DMP-2K
The SV-4K and DMP-2K communicates with the Cisco Connected Stadium switch
using the required Link Layer Discovery Protocol (LLDP) rather than MediaNet. The
SV-4K and DMP-2K determines available power (when using PoE+) over LLDP.
Best Practices for SV-4K and DMP-2K
Deployment
Using Bar Code Scanners and TV Labels at Installation
Time
NOTE: This practice requires that you have already defined your
Location names in Cisco StadiumVision Director.
To increase the speed and accuracy of media player deployment:
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Prepare TV labels with the Cisco StadiumVision Director Location name in bar
code format.
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Obtain a bar code scanner to record the Location bar code and MAC address from
the media player.
Use the BAT tool to upload data to Cisco StadiumVision Director.
© Cisco Systems, Inc. All rights reserved.
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Installer Workflow Example
An installer can follow these steps to use a bar code scanner with TV labels:
1. Mount the TV and media player.
2. Connect the TV and media player cables.
3. Attach a pre-printed label to TV.
4. Scan the Location bar code on the TV.
5. Scan the MAC address bar code on the media player.
6. Provide scanner to the supervisor or network administrator who downloads the
data and formats it to be compatible with the Cisco StadiumVision Director BAT
TSV format.
For more information, see the Cisco StadiumVision Director Bulk Adminstration
Tool guide.
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© Cisco Systems, Inc. All rights reserved.
Planning the SV-4K and DMP-2K Media
Player Deployment
This module describes aspects of the SV-4K and DMP-2K deployment that need to be
considered and executed prior to the actual installation and provisioning of the SV-4K
and DMP-2K media players.
It is intended for installers, network administrators, and administrators of Cisco
StadiumVision Director.
Workflow Summary to Plan Deployment of the
SV-4K and DMP-2K Media Player
Table 16 provides a summary of the tasks and related information to plan for the
deployment of the SV-4K media player.
Table 16. Deployment Planning Task Summary
Planning Task
Plan Groups/Zones/Locations.
Perform TV qualification.
For more information see:
"Zones, Groups and Locations Planning" on the
next page
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Prepare for SV-4K and DMP-2K installation.
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"TV Requirements for SV-4K and DMP-2K
Compliance" on the next page
"Guidelines for TV and Content Resolution
with the SV-4K and DMP-2K Media Player"
on page 27
"Using Bar Code Scanners and TV Labels at
Installation Time " on page 23
"Guidelines for Mounting the SV-4K" on
page 1
"Best Practices for SV-4K and DMP-2K
Deployment" on page 23
"Connected Stadium Switch Requirements" on
page 31
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Determine cabling requirements.
Plan the Connected Stadium switch
configuration.
© Cisco Systems, Inc. All rights reserved.
25 of 80
Planning Task
For more information see:
Plan the DHCP server configuration.
Determine the network time (clocking) sources.
"External DHCP Server Requirements" on
page 30
"How to Configure NTP and PTP on the SV-4K
and DMP-2K Media Players" on page 37
Zones, Groups and Locations Planning
IMPORTANT: Mixed groups that contain different media player
device types are not recommended. Cisco StadiumVision
Director will provide a warning about such groups if you attempt
to configure them.
TV Planning for the SV-4K and DMP-2K Media
Player
This section includes the following topics:
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TV Requirements for SV-4K and DMP-2K Compliance, Page 26
Guidelines for TV and Content Resolution with the SV-4K and DMP-2K Media
Player, Page 27
Restrictions for Control Panel TV Display Specifications with the SV-4K and
DMP-2K Media Player, Page 28
Configuring Resolution Under Control Panel Display Specifications, Page 28
TV Requirements for SV-4K and DMP-2K Compliance
For the optimal experience with the SV-4K and DMP-2K media player, be sure that the
site TV displays are compliant with the following specifications and resolution:
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High-bandwidth Digital Content Protection (HDCP)
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High-Definition Multimedia Interface (HDMI)
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RS-232 serial interface
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Capable of 1080p HD display
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© Cisco Systems, Inc. All rights reserved.
Guidelines for TV and Content Resolution with the SV-4K
and DMP-2K Media Player
The SV-4K and DMP-2K is set to run in full high-definition (HD) 1920x1080 mode by
the runtime software.
IMPORTANT: It is highly recommended that your TV supports a
minimum of 1080p HD resolution. Lower resolution displays
might need some additional configuration of the TV Display
Specification configuration in Cisco StadiumVision Director to
attempt to optimize the display. In some cases these TVs might
cut off an area of the screen, rather than resize the graphics to the
area as the Cisco DMP 4310G does.
The quality and expected resolution for video and graphics display for the SV-4K and
DMP-2K can be affected by several things:
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The resolution of the TV display and its ability to negotiate to 1080p.
The configuration of the sv4k.videoMode serial command in the Display
Specifications area of the Cisco StadiumVision Director Control Panel:
o
When set to a resolution, this value specifies the SV-4K and DMP-2K signal
resolution.
o
If the resolution is set to auto-detection, then the TV negotiates the signal
resolution with the SV-4K and DMP-2K as long as the TV supports negotiation.
IMPORTANT:If you are using a 4K display, you must configure a
fixed resolution value of 3840x2160x60p in the sv4k.videoMode
serial command in the TV display specification.
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The template region size.
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The size of the original graphic and whether any scaling needs to happen.
NOTE: For more information about content and template
guidelines, see the Cisco StadiumVision Content Creation
Design and Specification Guide.
© Cisco Systems, Inc. All rights reserved.
27 of 80
Restrictions for Control Panel TV Display Specifications
with the SV-4K and DMP-2K Media Player
Before you configure TV display specifications for use with the SV-4K and DMP-2K
media player, consider the following restrictions:
l
The following Basic Info options are not supported:
o
X Position / Y Position
o
X Scaling / Y Scaling
Configuring Resolution Under Control Panel Display
Specifications
The Display Specification for a TV can either be configured for auto-detection of
resolution by the TV, or set to a fixed resolution in the Cisco StadiumVision Director
Control Panel.
Figure 9. SV-4K and Display Signal Resolution
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If the resolution is set to auto-detection, then the TV and the SV-4K negotiate the
signal resolution, as long as the TV supports auto-negotiation (Figure 9).
© Cisco Systems, Inc. All rights reserved.
l
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If a resolution is specified in the Control Panel, then the content is resized
according to that setting. This is the requested SV-4K signal resolution shown in
red in Figure 9.
If the signal resolution of the SV-4K is set below 1920x1080 for any reason, video
content will be resized according to the template in use.
The template in use and the corresponding content must match the signal
resolution.
To set the resolution for a display, complete the following steps:
1. Go to Control Panel > Setup > Devices > Display Specifications.
2. Select the TV that you want to configure.
3. Click Serial Commands.
4. Find the sv4k.videoMode command (Figure 10).
Figure 10. SV-4K Resolution Setting in Display Specifications
5. Specify one of the values in Table 17 according to the desired resolution
behavior.
Table 17. SV-4K Resolution Values
sv4k.videoMode Value
3840x2160x60p1
1920x1080x60p
1280x720x60p
Not Configured
Auto
Resolution
Fixed at 2160p
Fixed at 1080p
Fixed at 720p
Auto-detected
Auto-detected
1This specification is required for 4K TV displays in Release 4.1.
© Cisco Systems, Inc. All rights reserved.
29 of 80
6. Click Save.
7. Reboot the SV-4K device.
Network and Switch Planning
This section includes the following topics:
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External DHCP Server Requirements, Page 30
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Connected Stadium Switch Requirements, Page 31
External DHCP Server Requirements
The SV-4K and DMP-2K media player requires configuration of an external
DHCP server to provide IP addressing to the devices. This service can be configured
using Cisco Network Registrar (CNR) or another external server at the venue.
This section highlights some of the key requirements to plan your DHCP configuration.
However, it does not describe all of the details for you to perform the configuration.
NOTE: For more information and details about DHCP
configuration, see the Cisco Connected Stadium Design Guide
available to qualified Cisco StadiumVision partners.
DHCP Configuration Guidelines for the SV-4K and DMP-2K Media
Player
Consider the following guidelines before configuring a DHCP server for the SV-4K and
DMP-2K:
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Do not configure the Connected Stadium Switch as the IOS DHCP server for
Cisco StadiumVision.
Be sure to set the DHCP server for an infinite lease of IP addresses to the SV-4K
and DMP-2K devices.
If you are supporting a deployment with mixed models of media players (such as
Cisco DMP 4310G and SV-4K devices), you will need to configure an Option 43
string for each model.
© Cisco Systems, Inc. All rights reserved.
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If the DHCP server is limited to a single Option 43 string per DHCP pool (such as
with a Cisco DHCP server), then be sure to configure a separate DHCP scope for
each media player model.
Configure the DHCP Option 60, Vendor Class Identifier string:
o
DMP-2K string for new, factory-shipped devices: "Cisco DMP-2K"
NOTE: For early device prototypes, the DMP-2K string is
"BrightSign DMP-2K".
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SV-4K string for North America: "Cisco SV-4K-NA"
o
SV-4K string for all other regions: "Cisco SV-4K-ROW"
Configure the converted DHCP Option 43, Vendor Specific Option URL:
http://x.x.x.x:8080/StadiumVision/dmp_v4/scripts/boot.brs
where “x.x.x.x” is the IP address of the Cisco StadiumVision Director server.
IMPORTANT: The option 43 string must be converted to TLV
format for compatibility with the SV-4K and DMP-2K. For more
information, see "Appendix: SV-4K and DHCP Option 43" on
page 1.
Connected Stadium Switch Requirements
This section highlights some of the key requirements to plan your Connected Stadium
switch configuration. However, it does not describe all of the details for you to perform
the configuration. For configuration details, see the Cisco Connected Stadium Design
Guide available to qualified Cisco StadiumVision partners.
Switch Configuration Requirements for the SV-4K and DMP-2K Media Player
Be sure that the Connected Stadium switch meets the following configuration
requirements to support the deployment of the SV-4K and DMP-2K media players:
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Supports PoE+ (IEEE 802.3at) with 30W of port power.
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Configures Internet Group Management Protocol (IGMP).
IGMPv1, IGMPv2, and IGMPv3 are supported.
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Configures Link Layer Discovery Protocol (LLDP), which is required to determine
available power using PoE+ and also supports the IOS Civic Location feature.
© Cisco Systems, Inc. All rights reserved.
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NOTE: For more information and details about the switch
configuration, see the Cisco Connected Stadium Design Guide
available to qualified Cisco StadiumVision partners.
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© Cisco Systems, Inc. All rights reserved.
Deploying the SV-4K and DMP-2K Media
Player
This module describes the workflow and tasks to deploy the SV-4K and DMP-2K
media player.
It is intended for Cisco StadiumVision Director administrators and installers.
Prerequisites for SV-4K and DMP-2K
Deployment
Before you deploy SV-4K and DMP-2K media players, be sure that the following
requirements are met:
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The pre-deployment tasks are completed. For more information, see "Planning the
SV-4K and DMP-2K Media Player Deployment" on page 25.
The SV-4K and DMP-2K hardware is not yet powered up.
Workflow Summary to Deploy the SV-4K and
DMP-2K Media Player for the First Time
Table 18 provides a summary of the tasks and related information to deploy the SV-4K
media player.
IMPORTANT: It is essential to follow the order of deployment
tasks provided in Table 18 to be sure that the SV-4K and DMP2K device can be properly provisioned.
© Cisco Systems, Inc. All rights reserved.
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Table 18. SV-4K Deployment Task Workflow
Deployment Task
Configure the Connected Stadium switch for SV4K and DMP-2K operation (LLDP, IGMP).
For more information see:
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Configure the DHCP server with Option 60 and
Option 43.
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"Connected Stadium Switch Requirements"
on page 31
For details about the configuration, see the
Cisco Connected Stadium Design Guide
available to qualified Cisco StadiumVision
partners.
For requirements, see "External
DHCP Server Requirements" on page 30
For Cisco CNR configuration, see the Cisco
Connected Stadium Design Guide available
to qualified Cisco StadiumVision partners.
CAUTION: Release 4.1 introduces a new, mandatory multifirmware version upgrade process for the SV-4K and DMP-2K.
Immediately after installing Cisco StadiumVision Director Release
4.1, you must configure the new auto-registration settings in the
Management Dashboard. Failure to perform this configuration can
cause the media player to repeatedly boot.
Mandatory— Read and understand the new
firmware and auto-registration process for the
SV-4K and DMP-2K media players.
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Release Notes for Cisco StadiumVision
Director Release 4.1.
Cisco StadiumVision Director Software
Installation and Upgrade Guide.
Refer to the following topics in the "Upgrading the
SV-4K and DMP-2K Media Player" module:
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Obtain the firmware.
l
"Downloading the SV-4K and DMP2KFirmware".
"Uploading the SV-4K and DMP-2K
Firmware to Cisco StadiumVision Director".
"Configure the SV-4K and DMP-2K for AutoRegistration" topic in the "Upgrading the SV-4K
and DMP-2K Media Player" module.
"Configuring the SV-4K and DMP-2K Global
Settings" on the facing page
—
"Verifying the SV-4K and DMP-2K Startup
Sequence" on page 47
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Configure base and production firmware settings
for auto-registration.
Configure global DMP settings.
Power on the SV-4K and DMP-2K device.
Verify the startup sequence.
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© Cisco Systems, Inc. All rights reserved.
Configuring the SV-4K and DMP-2K Global
Settings
This section includes the following topics:
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Information About Time Protocols and Synchronization on the SV-4K and DMP2K Media Players, Page 35
How to Configure NTP and PTP on the SV-4K and DMP-2K Media Players, Page
37
Information About Time Protocols and Synchronization
on the SV-4K and DMP-2K Media Players
This section includes the following topics:
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Network Time Sources for the SV-4K and DMP-2K Media Players, Page 35
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PTP Master and Members, Page 36
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DMP-to-DMP Content Synchronization, Page 36
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Zone-Based Video Wall Synchronization, Page 36
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Use Cases for Video DMP-to-DMP Synchronization with PTP, Page 37
Network Time Sources for the SV-4K and DMP-2K Media Players
The SV-4K and DMP-2K supports two different network time sources under the global
SV-4K settings:
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Network Time Protocol (NTP)—This is the default.
Precision Time Protocol (PTP)—Required for video wall synchronization feature
and for DMP-to-DMP synchronization.
NTP and PTP settings are provisioned globally for all SV-4K and DMP-2K media
players.The Cisco StadiumVision Director server is provisioned as the default
NTP source for all media players.
NOTE: When PTP is configured, only the SV-4K and DMP2K PTP master derives its clock using NTP.
© Cisco Systems, Inc. All rights reserved.
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For the most accurate synchronization for video playback across SV-4K and DMP-2K
devices, the time on the target media players must be almost the same. NTP does not
provide this level of time synchronicity and accuracy, so PTP is also required.
PTP Master and Members
The SV-4K and DMP-2K DMP is capable to serve as a PTP master or as a PTP
member, where members obtain their time from the master. The PTP master, in turn,
will get its time from an NTP server.
By default, all SV-4K and DMP-2K devices are designated as eligible master
candidates.
DMP-to-DMP Content Synchronization
The DMP-to-DMP Content Synchronization feature for the SV-4K and DMP-2K media
player synchronizes content rendering of playlist items on the displays.
This synchronization includes transitioning from one item to the next (such as for still
images), and more accurate playback and rendering of local video content. For local
video, this serves as the foundation for implementing video ribbon boards and video
walls. This requires cabling of a single media player per display.
NOTE: Widgets, external URLs, and multicast video tuning
synchronization are outside the scope of this feature.
Improved content synchronization was first introduced in Cisco StadiumVision Director
Release 3.2 on the DMP 4310G through the use of the Network Time Protocol (NTP).
Cisco StadiumVision Director Release 4.0 and later supports enhanced content
synchronization methods for the SV-4K and DMP-2K only, with close synchronization
of playlist item transition using the Precision Time Protocol (PTP).
Zone-Based Video Wall Synchronization
Zone-based video wall synchronization is an alternative form of synchronization
available for SV-4K and DMP-2K devices participating in a video wall.
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The primary benefit of this form of synchronization is that if any SV-4K and DMP-2K
device that is not the leader in the video wall reboots, it will "catch up" to play whatever
content item that the rest of the video wall is currently playing. This form of
synchronization is recommended for dedicated video walls that are running video
content longer than 15 minutes.
If an SV-4K and DMP-2K device reboots in a video wall that is not using zone-based
video wall synchronization (using normal DMP-to-DMP synchronization), the tradeoff is
that the rebooting device synchronizes with the rest of the video wall at the next content
item in the playlist, or at replay of a single-item playlist.
Use Cases for Video DMP-to-DMP Synchronization with PTP
PTP is particularly beneficial for the following use cases in the Cisco StadiumVision
network:
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Using video background for Dynamic Menu Boards (DMBs) that show a PiP of the
live event.
With the DMP 4310 devices, the background is implemented as a SWF, whereas
with the secondary video feature on the SV-4K and DMP-2K, the background can
be more visually appealing by using local video content.
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Sponsored moment of exclusivity.
When a team scores a goal, a secondary video using the luma key feature can be
shown onscreen overlaying a full screen video showing the live event.
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Video-based ads.
Ads in region 2 or 3 (or L-wraps) can now be video content. For L-wraps, the luma
key will need to be used so that the live multicast video can be seen.
How to Configure NTP and PTP on the SV-4K and DMP2K Media Players
By default, both NTP and PTP services are automatically enabled for SV-4K and DMP2K media players. The SV-4K and DMP-2K media players use PTP to achieve optimal
synchronization. However, an NTP source also must be used to provide initial clocking
to the devices that are elected PTP masters in the network.
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This section includes the following topics:
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Restrictions for PTP on the SV-4K and DMP-2K Media Players, Page 38
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Guidelines for NTP and PTP on the SV-4K and DMP-2K Media Players, Page 39
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Modifying the PTP and NTP Configuration on the SV-4K and DMP-2K Media
Players, Page 40
Verifying PTP Operation for the SV-4K and DMP-2K Media Player, Page 44
Restrictions for PTP on the SV-4K and DMP-2K Media
Players
Before you configure PTP on the SV-4K and DMP-2K media players, consider the
following restrictions:
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By default, PTP messages will not cross VLANs and PTP master candidates
need to be identified for each VLAN and configured in the Management
Dashboard.
However, Cisco StadiumVision Director Release 4.1 introduces a configurable
Precision Time Protocol (PTP) Time To Live (TTL) setting in the Management
Dashboard. The PTP TTL specifies the number of VLANs that can be crossed for
selection of a PTP master. The default value of 1 (recommended) means that
each VLAN will elect its own PTP master.
NOTE: For ease of configuration for venues with multiple VLANs,
the system is configured by default to list all SV-4K and DMP-2K
devices as eligible PTP master candidates. However, be aware
that although this simplifies configuration, the time that it takes for
the devices to arbitrate a master device in each network will vary,
and depends on the number of eligible devices in each network.
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Content synchronization for video playback on the SV-4K and DMP-2K media
player relies on precise time across DMPs using PTP. The behavior is similar to
content synchronization on the Cisco DMP 4310G. If SV-4K devices are playing
video and one of the devices reboots, the rebooting unit will restart video playback
from the beginning and will only synchronize with the other players when the next
item in the playlist is rendered.
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If SV-4K and DMP-2Ks are participating in zone-based content synchronization
for video walls, with some enhanced synchronization capability, the rebooting unit
will synchronize with the current item being played by the device leader in the
video wall. For more information, see the “Working with Video Walls” section of
the Cisco StadiumVision Director Operations Guide.
Guidelines for NTP and PTP on the SV-4K and DMP-2K
Media Players
Before you configure NTP and PTP on the SV-4K and DMP-2K media players,
consider the following guidelines:
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For new installations of Cisco StadiumVision Director, PTP is the default time
source for the SV-4K and DMP-2K media players, with NTP as the default time
source for the elected PTP master.
NTP Guidelines
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Each media player designated as PTP master (per VLAN) will use NTP as its time
source. The other SV-4K and DMP-2K devices in the network operate using a
PTP reference clock from the elected PTP master.
When PTP is disabled (not recommended), all SV-4K and DMP-2K players use
NTP to set their local clock.
NOTE: For synchronized video playback, NTP alone cannot be
relied upon for SV-4K and DMP-2K devices and PTP must be
used.
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The default NTP synchronization interval with the host time server is one hour and
is configurable.
An NTP source must be configured in Cisco StadiumVision Director. By default,
the Cisco StadiumVision Director server is configured as the SV-4K and DMP-2K
NTP host (just as with the Cisco DMP 4310G).
CAUTION: If you are running Cisco StadiumVision Director on a
virtual server, then you should reference a reliable NTP server
running on a bare metal server, rather than relying on a clock from
a VM environment that can drift and is not accurate.
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For more information about configuring an NTP source in Cisco StadiumVision
Director, see the "Configuring the Cisco StadiumVision Director Server System
Settings" module in the Cisco StadiumVision Director Server Administration
Guide.
PTP Guidelines
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PTP version 2 is supported only for the SV-4K and DMP-2K media players and
applies globally to all devices in the Cisco StadiumVision Director network when
configured.
PTP configuration includes a PTP domain and a set of master candidates:
o
PTP domain—Default is 0.
Be sure that this domain does not conflict with any other PTP domain (and
multicast addressing) in use in your network, and revise as needed. See Table
3 for more information.
o
PTP master candidates—Default is *.
This specifies that all SV-4K and DMP-2K devices in the network are eligible as
master candidates and will go through arbitration to designate a master for their
respective subnets.
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If you revise the default PTP master candidates configuration, you must configure
one or more SV-4K and DMP-2K devices as master candidates in a semicolonseparated list of IP addresses for each VLAN.
A minimum of two master candidates per network is recommended.
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If there is an in-house PTP master for your network, leave the “PTP master
candidates” property value blank. However, this configuration is only supported for
venues without multiple subnets.
Modifying the PTP and NTP Configuration on the SV-4K
and DMP-2K Media Players
By default the NTP and PTP services are automatically enabled and configured for SV4K and DMP-2K media players.
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Use this task if you need to modify the default settings described in Table 19 and Table
20.
To modify the standard NTP and PTP configuration on the SV-4K and DMP-2K
media players, complete the following tasks:
1. From the Management Dashboard, go to:
SV Director Configuration > System Configuration > Global DMP Settings >
SV-DMP Common Settings
Figure 11. Overview of the SV-4K PTP Properties
2. (Optional) Change the global NTP properties as required for your network. Refer
to Table 19.
3. (Optional) Change the global PTP properties as required for your network. Refer
to Table 20.
4. Click the disk icon to Save changes.
5. Reboot the SV-4K and DMP-2K devices.
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Table 19. Global SV-4K Settings—NTP Properties
Property
(Registry Key)
NTP Host
(Globaldmpsetting.sv4k.deploy.ntpc. hostname)
NTP sync interval
(Globaldmpsetting.sv4k.deploy.ntpc.interval)
Timezone
(Globaldmpsetting.sv4k.deploy.ntpc.timezone)
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Description
IPv4
address of
the NTP
server from
which the
PTP master
(or if PTP is
disabled, all
SV-4K
devices) will
synchronize
clocks.
Number of
seconds
that the SV4K waits
before
trying to
synchronize
its time with
the
configured
NTP host.
Code for
the
timezone to
be used.
Values
Default—IP
address of the
Cisco
StadiumVision
Director
server.
3600 (Default)
GMT (Default)
© Cisco Systems, Inc. All rights reserved.
Table 20. Global SV-4K Settings—PTP Properties
Property
(Registry Key)
PTP domain
(Globaldmpsetting.sv4k.init.ptp.
domain)
Description
Domain number
for the SV-4K PTP
network, which
defines the
multicast address
for PTP
communication.
The value must be
a valid domain
number per IEEE
1588-2008 and
correspond to your
network
PTP configuration.
PTP master candidates
(Globaldmpsetting.sv4k.init.ptp.
master.host)
Note: In a multivenue scenario, or
multi-VLAN scenario,
where PTP multicast
traffic does not cross
venues, designate
PTP master(s) in
each venue or VLAN,
or use the default "*"
configuration.
Values
For IEEE-1588 PTP, possible
values are:
0—(Default) 224.0.1.129
1—224.0.1.130
2—224.0.1.131
3—224.0.1.132
PTP is disabled when the property is
unset (blank).
Possible values are:
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*—(Default). Wildcard pattern
that specifies all SV-4K devices
in the network as eligible PTP
master candidates.
Semicolon-separated IPv4
addresses of SV-4K devices for
each subnet.
blank—Specifies that a
PTP master source external to
Cisco StadiumVision Director is
used. This configuration is only
valid for a venue without SV-4K
devices in multiple subnets.
1 (Default)
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Eligible SV-4K
devices for master
candidate
selection.
PTP time-to-live
(Globaldmpsetting.sv4k.init.ptp.ttl)
© Cisco Systems, Inc. All rights reserved.
Number of VLANs
that can be
crossed for
selection of a PTP
master.
Note: Best practice is to retain the
default value of 1 for election of a PTP
master per video wall. With a TTL > 1,
degradation in local video synchronization can occur.
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Verifying PTP Operation for the SV-4K and DMP-2K Media
Player
This section describes how to verify the PTP configuration and also the operation of
PTP for your SV-4K and DMP-2K devices.
To verify the PTP operation for the SV-4K and DMP-2K media player, complete
the following steps:
1. Open your browser and navigate to one of the DMPs:
http://sv4kdmp2k-ip-address/ptp.html
2. Enter the username and password.
For more information, see the "Verifying PTP Operation for the SV-4K and DMP2K Media Player" above.
3. Identify the PTP master by finding the unit that has an "offsetFromMaster" value
of 0.0.
Figure 12 highlights the PTP master and shows a network where PTP is
operating successfully with 12 SV-4K members.
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Figure 12. Successful PTP Clock Status
© Cisco Systems, Inc. All rights reserved.
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Verifying the Deployment of the SV-4K
and DMP-2K Media Player
This module includes the following topics:
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Verifying the SV-4K and DMP-2K Startup Sequence, Page 47
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Startup Sequence Flow for the SV-4K and DMP-2K Media Player, Page 47
Verifying the SV-4K and DMP-2K Startup
Sequence
IMPORTANT: Before you power on the SV-4K and DMP-2K
device for the first time, be sure that you have completed the
following configuration and tasks:
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Switch configuration, including the required LLDP for
proper POE+ operation.
DHCP server configuration.
Uploaded the released firmware to Cisco StadiumVision
Director.
Configured the auto-registration settings for the SV-4K
and DMP-2K to properly provision its firmware.
When you have completed these deployment tasks, you are ready to connect a new
SV-4K and DMP-2K device to the Cisco StadiumVision Director network.
Startup Sequence Flow for the SV-4K and DMP2K Media Player
Table 21 provides a summary of the tasks and related information to deploy the SV-4K
and DMP-2K media player.
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NOTE: The provisioning and registration process uses a random
wait time to prevent large number of devices sending requests to
the servers at the same time. As a result, the time for each SV-4K
and DMP-2K device to finish the startup sequence will be
different.
Table 21. SV-4K and DMP-2K Startup Task Sequence
Startup Task
TV Display:
SV-4K and DMP-2K
obtains IP address from
DHCP server.
SV-4K and DMP-2K
contacts the Cisco
StadiumVision Director
server.
Err LED blinks for a
short period (normal).
SV-4K and DMP-2K
reboots.
IMPORTANT NOTE: During the initial provision process, or after factory
reset, the SV-4K and DMP-2K DMP will reboot multiple times before completing
the process. Do not interrupt. This can take several minutes.
Firmware upgrade
message
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The following message appears if firmware upgrade is needed:
Current system version is out of date. Restart and update!
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Startup Task
(As applicable; Only
after the SV-4K and
DMP-2K has been
initially deployed)
TV Display:
The device reboots to complete the upgrade process.
The TV repeats display of the screens for obtaining the IP address from
DHCP server and contacting Cisco StadiumVision Director server again
before bypassing the firmware upgrade step.
Firmware upgrade in
progress
Configuration files from
Cisco StadiumVision
Director server
download.
© Cisco Systems, Inc. All rights reserved.
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Startup Task
TV Display:
HTML runtime starts.
Verify SV-4K and DMP2K device has
registered in Control
Panel > Setup >
Devices.
If Location has not yet been specified, the Type will be DMP.
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Monitoring and Maintaining the SV-4K
and DMP-2K Media Player
This module describes the workflow and tasks to monitor and maintain the working
operation of the SV-4K and DMP-2K media player. It is intended for Cisco
StadiumVision Director administrators and installers.
For more information, see also the Cisco StadiumVision Director Operations Guide.
This module includes the following topics:
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Performing a Regular Reboot of the SV-4K and DMP-2K Media Players, Page 51
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Verifying SV-4K and DMP-2K Media Player Compliance, Page 52
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Clearing the Storage on the SV-4K and DMP-2K Media Player, Page 53
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Clearing Registries on the SV-4K and DMP-2K Media Player by Restoring
Factory Defaults, Page 56
Performing a Regular Reboot of the SV-4K and DMP-2K
Media Players
The best practice for maintaining normal operation of the SV-4K and DMP-2K media
players is to perform a daily reboot of the devices.
NOTE: The Cisco StadiumVision Director reboot task applies
globally to all media player devices.
For information about how to configure the Reboot DMP system task, see the How to
Configure the Reboot DMP System Task task note.
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Verifying SV-4K and DMP-2K Media Player Compliance
The Management Dashboard allows you to compare values on the SV-4K and DMP2K device against required values configured in the Cisco StadiumVision Director SV4K and DMP-2K settings.
Figure 13 shows how an SV-4K and DMP-2K device should appear when it is fully
compliant with the configured Cisco StadiumVision Director settings:
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Required Value—Value configured in Cisco StadiumVision Director, or
automatically set by the system.
Value on Device—Setting that the SV-4K and DMP-2K device is running.
Figure 13. Normal Compliance for an SV-4K and DMP-2K Device
Table 22. SV-4K and DMP-2K Compliance Property Descriptions
Property Name
init.sshd
init.DHCP
init.BCNT
init.startService_
rs232
init.startService_
ntpc
init.version
ntpc.timezone
ntpc.hostname
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Description
Unused. Value is always 1 and is not configurable.
Value is always "on." Static IP addresses are not supported.
Unused. This value is not configurable.
Value is always "yes."
NTP client service on the SV-4K and DMP-2K device. Value is
always "yes."
SV-4K and DMP-2K firmware version.
Timezone for the SV-4K and DMP-2K.
Name of the NTP server for the SV-4K and DMP-2K. For PTP
slaves, setting the time via NTP is disabled on SV-4K and DMP-2K.
© Cisco Systems, Inc. All rights reserved.
Property Name
Description
ntpc.interval
msi.sw_vlan
Interval (in seconds) after which the PTP master synchronizes its
time with the NTP host.
Switch VLAN reported by LLDP for the SV-4K and DMP-2K.
init.startService_
snmp
"$svd_ignore" setting in Cisco StadiumVision means that the value is
not used for compliance verification.
(New in Release 4.1) SNMP agent service on the SV-4K and DMP2K device. Default value is no.
To verify SV-4K and DMP-2K media player compliance, complete the following
steps:
1. From the Management Dashboard, run the Get Status command for selected SV4K devices:
a. Go to:
DMP and TV Controls > Monitoring > Get Status
b. In the Select Devices panel, select all SV-4K devices that you want an
updated status for.
c. To execute the command, click the play (>) button located at bottom left of the
panel.
2. In the Device List panel, select the SV-4K device that you want to verify.
3. Go to the device details area at the bottom of the panel and click Compliance.
Clearing the Storage on the SV-4K and DMP-2K Media
Player
The SV-4K and DMP-2K devices have different sizes of solid-state storage:
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The SV-4K provides a minimum of 120 GB of solid-state storage, with 100
GB available for content.
The DMP-2K provides 64 GB of solid-state storage.
If you begin to run out of storage or otherwise need to recover the SSD, you can clear
the storage on the media player.
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To find information about available storage, select an SV-4K and DMP-2K device in the
Management Dashboard device list. Then, go to Settings > Storage in the device
details area of the dashboard.
TIP: The HTML runtime must be running on the SV-4K and
DMP-2K media player to use this task.
Beginning in Release 4.1, you also can find information about available storage if you
view device details from thumbnail view in CCM.
To clear the storage on the SV-4K and DMP-2K media player, complete the
following steps:
1. Go to the Management Dashboard.
2. Select the SV-4K and DMP-2K devices that you want to clear.
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© Cisco Systems, Inc. All rights reserved.
3. Go to DMP and TV Controls > DMP Commands > Reset Storage (Figure 14).
Figure 14. Reset Storage Command
4. Click Play.
The contents of the SSD storage is removed (including the Cisco StadiumVision
Director runtime software and script contents) on the SV-4K and DMP-2K
devices. The devices will not automatically reboot after this command.
5. Select Reboot Device.
6. Click Play.
The selected SV-4K and DMP-2K devices reboot and reprovision firmware and
settings.
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Clearing Registries on the SV-4K and DMP-2K Media
Player by Restoring Factory Defaults
If you need to clear the registry settings on the SV-4K and DMP-2K and re-provision the
device, use the Restore Default Settings command.
To clear the registries on the SV-4K media player, complete the following steps:
1. Go to the Management Dashboard.
2. Select the SV-4K and DMP-2K devices that you want to clear.
3. Go to DMP and TV Controls > DMP Install > Restore Default Settings.
4. Click Play.
Any persistent device settings on the SV-4K and DMP-2Ks are erased and the
box will be in factory default state. The SV-4K and DMP-2K automatically
reboots and reprovisions its firmware and settings.
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Troubleshooting the SV-4K and DMP-2K
Media Player
This module includes the following topics:
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Before You Begin Troubleshooting the SV-4K and DMP-2K, Page 57
Troubleshooting PTP Operation for the SV-4K and DMP-2K Media Player, Page
58
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Troubleshooting SV-4K and DMP-2K Hardware Operation, Page 60
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Troubleshooting SV-4K and DMP-2K TV and Video Display Problems, Page 63
Before You Begin Troubleshooting the SV-4K and DMP2K
Before you begin troubleshooting the SV-4K and DMP-2K, you should follow the
information in these topics:
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RMA Process for the SV-4K and DMP-2K, Page 57
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SV-4K and DMP-2K Diagnostic URL, Page 58
RMA Process for the SV-4K and DMP-2K
The Return Materials Authorization (RMA) process is covered by the Cisco Solution
Support Service for Cisco StadiumVision.
Before you open a Cisco Solution Support case for the SV-4K and DMP-2K,
complete the following steps:
1. Locate your symptom in the SV-4K and DMP-2K troubleshooting topics and
begin to isolate the problem by following the suggested troubleshooting steps.
2. If you cannot resolve the problem with any of the recommended troubleshooting
steps, open a Cisco Solution Support case to further troubleshoot and coordinate
© Cisco Systems, Inc. All rights reserved.
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the return process with the vendor.
SV-4K and DMP-2K Diagnostic URL
Some of the troubleshooting steps for the SV-4K and DMP-2K recommend that you
open a browser and navigate directly to the device using the following URL to further
diagnose a problem:
http://dmp-ip-address
The diagnostic URL requires a password for use. The password is set in the
"defaultDmpAdminPwd" registry key in the Management Dashboard (the same
password as for the Cisco DMP 4310G). The default username is "admin."
Be sure to reset the password from the default value as a security best practice.
CAUTION: Do not manually power off the SV-4K and DMP-2K
after changing the password. To change the SV-4K and DMP-2K
password, you must use the Power Cycle DMP switch command
from the Management Dashboard to restart the device properly.
To use this command, be sure that you have imported the switch
data first.
NOTE: This password is also used for the Diagnostic Web
Server (DWS), and is used by the Cisco DMP 4310G.
Troubleshooting PTP Operation for the SV-4K and DMP2K Media Player
This section identifies some of the symptoms related to problems with PTP operation:
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Symptom: Local PNGs are not synchronized across SV-4K and DMP-2K devices,
Page 59
Symptom: Playlists do not advance to the next content item on the SV-4K or DMP2K, Page 59
© Cisco Systems, Inc. All rights reserved.
Symptom: Local PNGs are not synchronized across SV-4K and
DMP-2K devices
Troubleshooting steps:
1. Verify the PTP configuration on your SV-4K and DMP-2K devices:
a. Go to:
Management Dashboard > SV Director Configuration > Global DMP
Settings > SV-DMP Common Settings
b. Verify that the PTP domain and PTP master candidates property configuration
is correct for your network.
2. Open your browser and navigate to one of the devices:
http://sv4k-ip-address/ptp.html
3. Enter the username and password.
4. Look for the message “PTP is not enabled.”
This message might mean that the device was not rebooted after changes to the
Management Dashboard settings.
5. If the message appears, reboot the SV-4K or DMP-2K device.
Symptom: Playlists do not advance to the next content item on
the SV-4K or DMP-2K
If the current PTP master becomes unreachable (shuts down, or becomes unreachable
on the network), the PTP members will be unable to update their clocks and this
condition will occur.
Troubleshooting steps:
1. Verify the PTP configuration on your SV-4K or DMP-2K devices:
a. Go to:
Management Dashboard > SV Director Configuration > Global DMP
Settings > SV-DMP Common Settings
© Cisco Systems, Inc. All rights reserved.
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b. Verify that the PTP domain and PTP master candidates property configuration
is correct for your network.
2. Open your browser and navigate to one of the devices:
http://sv4k-ip-address/ptp.html
3. Enter the username and password.
4. Identify the PTP master by finding the unit that has an "offsetFromMaster" value
of 0.0.
Figure 15. Identify the PTP Master
5. Ping the master PTP device.
6. If the master is not reachable and you have configured alternate masters but they
are not reported as master after waiting for a minute, reboot one of the reachable
PTP master candidates.
NOTE: Identifying the alternate master for this step can more
easily be done if you are explicitly identifying the IP address of
alternate masters, and not using the "*" wildcard to specify
possible election of any SV-4K device on the network.
7. If a device shows that it has not synchronized, reboot the device to force
synchronization.
Troubleshooting SV-4K and DMP-2K Hardware Operation
This section identifies some of the symptoms related to problems with the SV-4K and
DMP-2K media player hardware:
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Symptom: "Please Insert Card" message on SV-4K or DMP-2K startup screen,
Page 61
Symptom: Pwr and Eth LEDs are not lit and no signs of activity on the SV-4K or
DMP-2K, Page 62
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Symptom: SV-4K or DMP-2K Err or Err/Upd LEDs blinking, Page 62
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Symptom: SV-4K and DMP-2K rebooting automatically after startup, Page 63
Symptom: "Please Insert Card" message on SV-4K or DMP-2K
startup screen
Troubleshooting steps:
1. Verify that an IP address is assigned to the device.
2. Verify proper DHCP Option 43 configuration.
3. Verify that the Cisco StadiumVision Director server is running and reachable.
4. Contact Cisco Technical Support to do further troubleshooting and proceed with
RMA process.
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Symptom: Pwr and Eth LEDs are not lit and no signs of activity
on the SV-4K or DMP-2K
Troubleshooting steps:
1. Verify any visible damage to the Ethernet port on the SV-4K or DMP-2K device.
2. If there is not any visible port damage on the SV-4K or DMP-2K:
a. Connect a 12V 5A power supply to the media player to confirm startup and
normal operation.
b. Replace the Ethernet cable.
c. Connect the media player to a known-working switch port for another SV-4K
or DMP-2K device.
d. Verify the POE+ settings on the switch.
TIP:If you have imported the switch settings to Cisco
StadiumVision Director, you can view the POE+ settings.
From the Management Dashboard, go to:
Tools > Settings > Switch Management > View Switch
Details
Power normally displays "29.5" for the SV-4K and DMP-2K after
LLDP negotiation with the switch.
e. If none of these steps locate the problem, contact Cisco Technical Support to
proceed with the RMA process.
Symptom: SV-4K or DMP-2K Err or Err/Upd LEDs blinking
Troubleshooting steps:
1. Refer to the LED documentation.
See the "LEDs on the SV-4K and DMP-2K Media Player" on page 11.
2. Troubleshoot according to the description of the problem.
62 of 80
© Cisco Systems, Inc. All rights reserved.
Symptom: SV-4K and DMP-2K rebooting automatically after
startup
Troubleshooting steps:
1. Verify whether multiple devices are doing an auto-reboot.
2. If multiple devices are automatically rebooting at startup:
a. Verify that the devices are obtaining an IP address.
If the devices are not getting an IP address ("Unable to get IP address"
message on the TV display), verify communication to the DHCP server.
b. Verify proper DHCP Option 43 configuration.
3. If the SV-4K or DMP-2K stays at the loading screen with the progress bar, verify
communication with the Cisco StadiumVision Director server.
4. (Advanced) Verify that an HTTP request comes in to the /var/log/httpd/access_log
(use the System State Report [SSR]).
Look for a message like the following:
10.194.169.242 - - [13/Oct/2014:13:10:05 -0700] "GET
/StadiumVision/dmp_v4/scripts/boot.brs HTTP/1.1" 200 89403 "-"
"-"
Troubleshooting SV-4K and DMP-2K TV and Video
Display Problems
This section identifies some of the symptoms related to problems with the SV-4K and
DMP-2K displays:
l
l
Symptom: Black screen on the SV-4K and DMP-2K TV display/no multicast video
stream, Page 64
Symptom: No local control when external volume strategy configured, Page 65
© Cisco Systems, Inc. All rights reserved.
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Symptom: Black screen on the SV-4K and DMP-2K TV display/no
multicast video stream
Troubleshooting steps:
1. Verify if multiple TV displays are showing a black screen for the same multicast
video stream.
2. If multiple TV displays are showing a black screen for the same multicast stream:
a. Verify the media player LEDs.
b. If the LEDs are in normal state, verify that the Cisco StadiumVision Director
server has power and is reachable.
c. If all TV displays are the same and/or new model, test with a different, knownworking TV display model.
d. (Advanced) Test with laptop connected to the same switch port/interface as
the device with a problem, and see if the problematic video stream can be
displayed using the open source VLC player.
e. Test a different multicast video stream.
f. Test with local video content. If local video works, troubleshoot video headend
and/or other network problems.
g. Confirm video output setting on the SV-4K or DMP-2K using a browser to go
to: http://sv4k-ip-address.
3. If the problem can be isolated to an SV-4K or DMP-2K device:
a. Verify that the Pwr/Eth LEDs are on.
b. Try a different HDMI cable.
c. Test a different TV display.
d. (Advanced) Test with laptop connected to the same switch port/interface as
the SV-4K or DMP-2K with a problem, and see if the problematic video
stream can be displayed using the open source VLC player.
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© Cisco Systems, Inc. All rights reserved.
Symptom: No local control when external volume strategy
configured
Troubleshooting steps:
1. Is the RS-232 cable connected? Verify the cable connections.
2. Verify the serial cable type being used against the RS-232 requirements for the
TV display (null modem [crossover] or straight through).
3. Verify that the external output strategy works on other TV displays.
4. Verify the RS-232 codes from the manufacturer against the TV display
specifications in Cisco StadiumVision Director.
© Cisco Systems, Inc. All rights reserved.
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© Cisco Systems, Inc. All rights reserved.
Appendix A: Management Dashboard
Commands for the SV-4K and DMP-2K
Media Player
This module provides a summary of the Management Dashboard commands that are
supported by the SV-4K and DMP-2K media player.
l
Auto-Registration Commands for the SV-4K and DMP-2K Media Player, Page 67
l
DMP Commands for the SV-4K and DMP-2K Media Player, Page 68
l
DMP Install Commands for the SV-4K and DMP-2K Media Player, Page 68
l
Global Settings Commands for the SV-4K and DMP-2K Media Player, Page 69
l
Monitoring Commands for the SV-4K and DMP-2K Media Player, Page 69
l
Switch Commands for the SV-4K and DMP-2K Media Player, Page 69
l
TV Commands for the SV-4K and DMP-2K Media Player, Page 70
Auto-Registration Commands for the SV-4K
and DMP-2K Media Player
Table 23. Management Dashboard Auto-Registration Commands
Command Name
Change DMP State
Provision DMP
© Cisco Systems, Inc. All rights reserved.
Supported on SV-4K and DMP-2K?
Yes
No
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DMP Commands for the SV-4K and DMP-2K
Media Player
Table 24. Management Dashboard DMP Commands
Command Name
Supported on SV-4K and DMP-2K?
Display IP
Restart Runtime
Disable DHCP
Enable DHCP
Disable HDMI Autodetection
Enable HDMI Autodetection
Disable Diagnostic Web Server
Yes
Yes
No
No
No
No
Yes
Enable Diagnostic Web Server
(SV-4K and DMP-2K only)
Yes
Reset Storage
(SV-4K and DMP-2K only)
Yes
Update MIB
Send RS232
Reboot Device
Play SWF
Stop SWF
Play Media URL
Stop Media URL
Set Alpha Transparency
(SV-4K and DMP-2K only)
No
Yes
Yes
No
No
No
No
No
DMP Install Commands for the SV-4K and DMP2K Media Player
Table 25. Management Dashboard DMP Install Commands
Command Name
Firmware Upgrade
Restore Default Settings
Initial Config
Stage Template
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Supported on SV-4K and DMP-2K?
Yes
(only for firmware upload; not to provision firmware)
Yes
No
No
© Cisco Systems, Inc. All rights reserved.
Command Name
Supported on SV-4K and DMP-2K?
Initialize Touchscreen
Show Calibration
Setup NTP
No
No
No
Global Settings Commands for the SV-4K and
DMP-2K Media Player
Table 26. Management Dashboard Global Settings Commands
Command Name
Supported on SV-4K and DMP-2K?
Global DMP Settings
No
Monitoring Commands for the SV-4K and DMP2K Media Player
Table 27. Management Dashboard Monitoring Commands
Command Name
Supported on SV-4K and DMP-2K?
Get Status
Ping
Enable Monitoring
Change Monitoring Thresholds
Disable Monitoring
Yes
Yes
No
No
No
Switch Commands for the SV-4K and DMP-2K
Media Player
Table 28. Management Dashboard Switch Commands
Command Name
Power Cycle DMP
Power On DMP
Power Off DMP
Run Cabling Test using TDR
Show TDR Test Results
Ping Test
Clear ARP Cache
© Cisco Systems, Inc. All rights reserved.
Supported on SV-4K and DMP-2K?
Yes
Yes
Yes
Yes
Yes
Yes
Yes
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TV Commands for the SV-4K and DMP-2K
Media Player
Table 29. Management Dashboard TV Commands
Command Name
TV On
TV Off
Set Display Input
Set Display Banner
Set Closed Caption
Set Volume
Set Video Channel
Show Diagnostics
Hide Diagnostics
Show Diagnostics with Message
Show Custom Swf
Hide Custom Swf
Display PIN
Hide Channel Guide
Disable User Control
Enable User Control
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Supported on SV-4K and DMP-2K?
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Yes
Yes
No
No
© Cisco Systems, Inc. All rights reserved.
Appendix B: Serial Commands for the
SV-4K and DMP-2K Media Player
This module provides a summary of the serial commands that are supported by the SV4K and DMP-2K media player for RS-232 communication with TV displays.
NOTE: These commands are not supported by the Cisco DMP
4310G.
For more informaton about configuring serial commands for RS-232 TV control, see the
"Working with TV Displays in Cisco StadiumVision Director" topic of the Cisco
StadiumVision Director Operations Guide.
Serial Commands for RS-232 TV Control on the SV-4K
and DMP-2K Media Players
Table 30 shows a summary of the serial commands for the SV-4K and DMP-2K and
their default values.
NOTE: Different TV display models might support only certain
RS-232 commands.
Table 30. SV-4K and DMP-2K Serial Commands1
Command Name
dmp.Input1response
dmp.Input2response
dmp.Input3response
dmp.Input4response
dmp.volumeResponseFormat
dmp.muteOnResponse
dmp.monitorAPIDelay
Value
62203031204F4B303878
62203031204F4B303278
62203031204F4B303478
62203031204F4B303078
66203031204F4B5F5F78
65203031204F4B303078
2000
1The commands in this table are supported by the LG 19LH20 TV display.
© Cisco Systems, Inc. All rights reserved.
71 of 80
Command Name
dmp.monitorAVInput
dmp.monitorMute
dmp.monitorPower
dmp.monitorVolume
dmp.displayPwrQuery
dmp.displayAVInputQuery
dmp.muteQuery
dmp.volumeQuery
Input1
Input2
Input3
Input4
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Value
true
true
true
true
rs232.tx_hex=6B612030312046460D
rs232.tx_hex=6B622030312046460D
rs232.tx_6B652030312046460D
rs232.tx_6B662030312046460D
rs232.tx_6B622030312030390D
rs232.tx_6B622030312030320D
rs232.tx_6B622030312030340D
rs232.tx_6B622030312030300D
© Cisco Systems, Inc. All rights reserved.
Appendix C: Configuring an IOS DHCP
Server to Support the SV-4K and DMP-2K
NOTE: An IOS Switch is not recommended as a production
DHCP server for a venue. This example is provided to allow for
simple DHCP support for DMPs primarily used for testing and in
a lab.
IMPORTANT: If a Cisco IOS DHCP Server is used for IP
address allocation for DMP’s in a production network, we strongly
recommend using database agents to maintain the DMP address
bindings in case the switch is rebooted. See IP Addressing:
DHCP Configuration Guide, Cisco IOS XE Release 3SE
(Catalyst 3850 Switches) for further IOS DHCP Server
configuration.
In this example, a Cisco IOS DHCP server is being used. Only a single pairing of
options 60 and 43 can be used within a single scope (requiring two different IP scopes
if there is a need to support both the Cisco DMP-4310G and the SV-4K media players,
for example). This module only provides the procedure for the SV-4K media player.
Example 1. SV-4K DHCP Scope
! DHCP Database Agent CLI example
ip dhcp database ftp://user:[email protected]/router-dhcp writedelay 120
!
ip dhcp pool SV-4K
network 10.10.1.0 255.255.255.0
default-router 10.10.1.1
option 60 ascii Cisco SV-4K-NA
option 43 hex
5540.6874.7470.3A2F.2F31.302E.3139.342E.3137.352E.3132.323A.3830.383
0.2F53.7461.6469.756D.5669.7369.6F6E.2F64.6D70.5F76.342F.7363.7269.7
074.732F.626F.6F74.2E62.7273
© Cisco Systems, Inc. All rights reserved.
73 of 80
NOTE: The periods in the option 43 string are automatically
created by the IOS and are not typed when creating the ASCII
string. An example of the raw ASCII string value as typed can be
found below.
Example 2. Creating Option 60
Type the line as shown above. Possible variations are as follows:
Some IOS versions may require the text enclosed in quotes “Cisco SV-4K-ROW”. If the
IOS doesn't accept a leading quote in the string, then quotations are not needed.
SV-4K string for North America DMPs: "Cisco SV-4K-NA" SV-4K string for all other
region DMPs: "Cisco SV-4K-ROW"
Example 3. Creating Option 43
Option 43 is a vendor-specific option. For the SV-4K and DMP-2K media player, it
needs to point to a specific URL to execute auto-registration, auto-provisioning, and to
receive initial firmware and subsequent upgrades, etc. That URL is:
http://x.x.x.x:8080/StadiumVision/dmp_v4/scripts/boot.brs
where x.x.x.x represents the IPv4 address of the Cisco StadiumVision Director server.
Different devices require option 43 information be presented in different formats. The
SV-4K and DMP-2K media player requires type-length-value (TLV) format for the data
string. Specifically, the TLV format is constructed in the following manner:
l
The string is built using hex values.
l
The string begins with a two-character hex representation of the option 43 Type
(an option 43 sub-option).
l
l
l
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The second two-character hex representation is the length of the information
string, expressed in the number of ASCII characters of the string.
Following the length value, the ascii string is typed out by using the two-character
hex representation of each character in the string.
For the SV-4K media player, the type designation is type 85 (decimal), expressed
as type 55 (hex).
© Cisco Systems, Inc. All rights reserved.
Example 4. Option 43
For the following URL string:
http://10.194.175.122:8080/StadiumVision/dmp_v4/scripts/boot.brs
The option 43 string would be as follows (except all on one line, without carriage
returns) in the following format:
option 43 hex value
As shown below, the resulting URL above would be represented by the string below:
option 43 hex (there is a space here between ‘hex’ and the remainder of the string)
a.3830.3830.2f53.7461.6469.756d.5669.7369.6f6e.2f64.6d70.5
f76.342f.7363.7269.7074.732f.626f.6f74.2e62.7273
Using the description above and the ASCII lookup table below, the first characters of
the string would be explained in the following way:
5540687474703A2F2F
55 – Type code in hex
40 – Length of the characters to the right of the length value, expressed by counting the
number of two-character ascii characters represented (form the chart below). The
numbers if characters in the example above is 64.
Decimal 64 = 40 hex.
And the first few characters, one at a time, would be as follows:
68 74 74 70 3A 2F 2F
Http://
The IP address is then represented the same way:
31 30 2E 31 39 34 2E 31 37 35 2E 31 32 32
10.19 4.17 5 .122
The remainder of the string is the text of the remainder of the URL.
NOTE: As a Linux OS device, the Cisco StadiumVision Director
server is case sensitive, and the correct letter case must be
represented in the ASCII text strings.
© Cisco Systems, Inc. All rights reserved.
75 of 80
TIPs:
l
l
l
l
To make creating the string easier, start the string
with 55 and copy the remainder of the ASCII string
past the IP address, as these values never change.
The example string had a length value of 3E (62
represented as a hex value).
In this value, do not represent 62 as the hex character
values of 6 and 2: instead, take the decimal value of
62 and convert to its equivalent hex (base 16) value
(62 was converted to 3E in the example).
Decimal-to-hex converters are easily found on the
Internet, and most computer calculators have a
decimal-to-hex function available, possibly under an
advanced feature.
The example IP address was 12 characters long which leaves the remainder of the hex
string to be 50 characters long. Add the number of ASCII characters in your IP address
(including the dots!) to the known 50 characters and create your string length value to
replace the 3E.
This technical information can be used to program other 3rd-party DHCP servers.
Figure 16. ASCII Character lookup table
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DEC
HEX
32
20
33
34
35
36
37
38
39
40
41
42
43
44
45
46
21
22
23
24
25
26
27
28
29
2A
2B
2C
2D
2E
Symbol Description
Space
!
"
#
$
%
&
'
(
)
*
+
,
.
Exclamation mark
Double quotes (or speech marks)
Number
Dollar
Procenttecken
Ampersand
Single quote
Open parenthesis (or open bracket)
Close parenthesis (or close bracket)
Asterisk
Plus
Comma
Hyphen
Period, dot or full stop
© Cisco Systems, Inc. All rights reserved.
DEC
HEX
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
2F
30
31
32
33
34
35
36
37
38
39
3A
3B
3C
3D
3E
3F
40
41
42
43
44
45
46
47
48
49
4A
4B
4C
4D
4E
4F
50
51
52
53
54
55
Symbol Description
/
0
1
2
3
4
5
6
7
8
9
:
;
<
=
>
?
@
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
© Cisco Systems, Inc. All rights reserved.
Slash or divide
Zero
One
Two
Three
Four
Five
Six
Seven
Eight
Nine
Colon
Semicolon
Less than (or open angled bracket)
Equals
Greater than (or close angled bracket)
Question mark
At symbol
Uppercase A
Uppercase B
Uppercase C
Uppercase D
Uppercase E
Uppercase F
Uppercase G
Uppercase H
Uppercase I
Uppercase J
Uppercase K
Uppercase L
Uppercase M
Uppercase N
Uppercase O
Uppercase P
Uppercase Q
Uppercase R
Uppercase S
Uppercase T
Uppercase U
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78 of 80
DEC
HEX
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
56
57
58
59
5A
5B
5C
5D
5E
5F
60
61
62
63
64
65
66
67
68
69
6A
6B
6C
6D
6E
6F
70
71
72
73
74
75
76
77
78
79
7A
7B
7C
Symbol Description
V
W
X
Y
Z
[
\
]
^
_
`
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
u
v
w
x
y
z
{
|
Uppercase V
Uppercase W
Uppercase X
Uppercase Y
Uppercase Z
Opening bracket
Backslash
Closing bracket
Caret - circumflex
Underscore
Grave accent
Lowercase a
Lowercase b
Lowercase c
Lowercase d
Lowercase e
Lowercase f
Lowercase g
Lowercase h
Lowercase i
Lowercase j
Lowercase k
Lowercase l
Lowercase m
Lowercase n
Lowercase o
Lowercase p
Lowercase q
Lowercase r
Lowercase s
Lowercase t
Lowercase u
Lowercase v
Lowercase w
Lowercase x
Lowercase y
Lowercase z
Opening brace
Vertical bar
© Cisco Systems, Inc. All rights reserved.
DEC
HEX
125
126
127
7D
7E
7F
Symbol Description
}
~
© Cisco Systems, Inc. All rights reserved.
Closing brace
Equivalency sign - tilde
Delete
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