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X16 User Guide - 52 - XBLUE Networks © Copyright 2007 Index XBLUE Networks X16 Telephone User guide Table of Contents Page 13 – There was a hidden line behind the graphic. Page 14 – Adjusted numbering within “Add new Record”. Page 18 – added a voice mail button graphic Page 20 – adjusted graphic to exclude VM Page 29 – Busy CO Line – added New LIU function. Page 33 – fixed typo in call forwarding Page 36 – fixed typo in Muted Ring Page 36 – fixed typo in New Message Playback Page 39 – fixed typo in Set Relocation Page 40 – fixed typo in Transfer Page 45 – fixed typo in One Touch Record Page 46 – fixed typos in Using AME Description of Changes Date Released 11/2007 -2- trademarks are the property of their respective owners. Trademarks: XBLUE, XBLUE Networks, X16 are trademarks of XBLUE Networks, LLC. All and manufacturing methods warrant. the right, without notice, to make changes to equipment design as advances in engineering not be construed as a commitment by XBLUE Networks, LLC,; XBLUE Networks, reserves The information contained in this document is subject to change without notice and should © Copyright 2006 by XBLUE Network, LLC. All rights reserved. manner, mechanically, electronically, or photographically, is strictly prohibited. Reproduction, publication, or duplication of this manual, or any part thereof, in any Revision Preliminary Release – PAL Revision Table X16 User Guide Set Time and Date, 38 Speakerphone, 38, 39 Volume, 11 Speed dial bins, 38 Telephone Relocation, 38 Telephone Callouts, 8 Termination Box, 38 Time and Date Setting, 38 Time in Display, 39 Transfer, 39 Call Transfer, 39 Direct to Voice Mail, 39 Troubleshooting LCD Idle Mode, 43 Underwriters Laboratories, 6 View Records, 13 Voice Mail, 18, 40 Access, 18 Auto Attendant, 28 Delete Messages, 46 Memo Recording, 35 Operation, 44 Outgoing Message, 46 Personal Mailbox, 37 Play Messages, 36 Play New Messages, 45 Quick Start Guide, 46 Remote Commands, 48 VoIP, 7, 11 Volume Ringing, 12 Volume Adjustments, 39 Volume Control, 11, 34 Handset, 34 Headset, 34 - 51 - Index Index - 50 - Intercom, 40 Paging, 34 Placing Calls, 10 Tone Plant, 41 Intercom Volume Forced Tone Ringing, 12 Handset, 12 Speakerphone, 12 Introduction, 7 Lamp Cadence, 41 Lamps on Phone, 41 LCD Idle Display, 43 Line Status Detection, 34 Mailboxes Remote Commands, 48 Make a Call, 10 Meet Me Paging, 36 Meet Me Answer (Paging), 36 Memo Recording, 44 Voice Mail, 35 Message Waiting, 35 Multilingual Display, 35 Music on Hold, 36 Mute, 36, 41 Muted Ringing, 36 Navigation Keys, 9, 20, 36 Network Calls, 10 Placing Calls, 10, 11 Network Volume Handset, 12 Speakerphone, 12 One Touch Record, 31 One-Way Paging, 36 Outgoing Message, 44 Voice Mail, 46 Outside Call, 11 Paging, 36 X16 User Guide Meet Me, 36 Meet Me Answer, 36 Pause, 37, 41 Personal Mailbox, 44 Phone Book, 13 Add New Phone Book Record, 14 Phone Book Dialing, 37 Privacy Release, 30, 37 Programmable Buttons, 37 Programmable Feature Button DSS/BLF Key, 26 Feature Keys, 26 Programming Steps, 27 SPD Key, 26 Programming Feature Buttons, 26 Phone, 19 Phone Setup, 21 Phone Setup Parameters, 20 System, 19 Quick Start Voice Mail, 46 Record, 41 One Touch, 45 Redial, 37, 41 Remote Access Codes, 48 Mailbox, 48 Ring Alert, 38 Ringer Volume Control, 38 Ringing, 39 Audible, 38 Visual, 38 Volume, 11 Room Monitor, 38 Set Date & Time Caller ID, 15 Set Relocation, 38 -3 - NAVIGATION KEYS ........................................................................................ 20 PHONE SETUP ........................................................................................... 21 PROGRAMMABLE FEATURE BUTTONS .................................................................. 26 PROGRAMMING ............................................................................................ 19 VOICE MAIL ................................................................................................. 18 Navigating through Caller ID...............................................................................16 Receiving Caller ID .............................................................................................17 CALLER ID ................................................................................................... 15 View Records .....................................................................................................13 Dial displayed record ..........................................................................................13 Delete Phone Book Records ................................................................................13 Add New Record ................................................................................................14 PHONE BOOK ............................................................................................... 13 Ringing Volume..................................................................................................12 Speakerphone Intercom Volume .........................................................................12 Speakerphone Network Volume ..........................................................................12 Handset Intercom Volume ..................................................................................12 Handset Network Volume ...................................................................................12 Forced Ringing Intercom Volume ........................................................................12 VOLUME CONTROL ........................................................................................ 11 Intercom ...........................................................................................................10 Telephone Line (CO Line) ...................................................................................11 ANSWERING A CALL ....................................................................................... 10 MAKING A CALL ............................................................................................ 10 GETTING STARTED....................................................................................... 10 TELEPHONE CALLOUTS ..................................................................................... 8 BACKLIT LCD DISPLAY .................................................................................... 8 DEFAULT BUTTON LAYOUT ................................................................................ 9 NAVIGATION KEYS .......................................................................................... 9 FEATURES ...................................................................................................... 7 INTRODUCTION ............................................................................................. 7 FCC INFORMATION ........................................................................................ 6 NOTICES ........................................................................................................ 6 TABLE OF CONTENTS ..................................................................................... 3 Table of Contents Table of Contents Table of Contents -4- DESCRIPTION AND OPERATION ......................................................................... 28 ALL PAGE ................................................................................................... 28 ANSWERING MACHINE EMULATION .................................................................... 28 AUTO ATTENDANT - VOICE MAIL (STANDARD)...................................................... 28 BACKLIT BLUE LCD DISPLAY ........................................................................... 28 CALL PICK UP .............................................................................................. 29 CALL TIMER ................................................................................................ 29 CALLER ID AND CALL WAITING CALLER ID (TYPE 1 & TYPE 2) ................................. 29 CO LINE BUSY/IDLE STATUS (LED) .................................................................. 29 CO LINE RINGING – PER EXTENSION ................................................................. 30 CONFERENCE – 3-WAY ................................................................................... 30 CONFERENCE – EXPRESS CONFERENCE ............................................................... 30 CONVERSATION RECORDING – VOICE MAIL (STANDARD) ......................................... 31 DAYLIGHT SAVINGS – AUTOMATIC (USING CID) ................................................... 31 DIRECT CO LINE ACCESS ............................................................................... 31 DIRECT MAILBOX TRANSFER - VOICE MAIL (STANDARD) ......................................... 31 DIRECT STATION SELECT – BUSY LAMP FIELD ...................................................... 32 DISTINCTIVE RINGING – RINGER TYPE ............................................................... 32 DO NOT DISTURB (DND) .............................................................................. 32 FLASH ....................................................................................................... 32 FLASH TIMER .............................................................................................. 32 FORWARD .................................................................................................. 32 HANDS FREE CALLING.................................................................................... 33 HANDSET/HEADSET VOLUME CONTROL............................................................... 34 HEADSET ACTIVATION ................................................................................... 34 HOLD........................................................................................................ 34 HOT DIAL PAD ............................................................................................ 34 INTERCOM CALLING ...................................................................................... 34 INTERCOM PAGING ....................................................................................... 34 LINE STATUS DETECTION (LINE IN USE) ............................................................. 34 MEMO RECORDING - VOICE MAIL (STANDARD) ..................................................... 35 MESSAGE WAITING (TELEPHONE COMPANY-FSK) ................................................. 35 MULTILINGUAL EXTENSIONS ............................................................................ 35 MUSIC ON HOLD INPUT .................................................................................. 36 MUTE WITH LED INDICATION .......................................................................... 36 MUTED RING (RING ALERT) ............................................................................ 36 NAVIGATION KEYS ........................................................................................ 36 NEW MESSAGE PLAYBACK - VOICE MAIL (STANDARD)............................................. 36 PAGING ..................................................................................................... 36 MEET ME ANSWER (PAGING)........................................................................... 36 FEATURES .................................................................................................... 28 Programming Steps ............................................................................................27 X16 User Guide All Page, 28, 41 Answer a Call, 10 Answering Machine Emulation, 28, 45 Auto Attendant Voice Mail, 28 Automatic Daylight Savings Caller ID, 31 Backlit LCD Display, 28, 29 Busy Lamp Field, 10, 32 Button Layout Default, 9 Call Timer, 29 Caller ID, 15 Call Waiting Caller ID, 29 Daylight Savings Automatic, 31 Delete, 15 Navigating, 16 Receiving, 17 Review, 15 Central Office, 10 CO Line Busy, 29 CO Line Ringing, 30 Conference, 41 Conference, 30 Express Conference, 30 Operation, 30 Conversation Recording, 31 Daylight Savings, 31 Delete All Records Phone Book, 14 Delete Phone Book Records, 13 Deleting Voice Mail Messages, 46 Dial Displayed Record, 13 Dialing Tone/Pulse, 39 Direct Line Access, 31 Direct Mailbox Transfer Inside Calls, 31 Outside Calls, 31 Direct Station Select, 10, 32 Distinctive Ringing, 32 DND, 41 Do Not Disturb, 32 FCC Information, 6 Feature Button, 10 Features, 7 Flash Flash, 32 Key, 41 Timer, 32 Forward, 32 External, 33 TRK2TRK, 32 Voicemail, 32 Function LED Status, 42 Ringing Cadence, 42 Functions, 41 Hands Free Calling, 33 Handset, 39, 40 Volume, 11 Headset, 41 Headset Activation, 34 Hearing Aid Compatible, 6 Hold, 34 Hot Dial Pad, 34 Intercom Call, 10 Calling, 34 Calls, 10 Index - 49 - Index Voice Mail - 48 - ** - Erase Playing Message ** Transfer to Auto Attendant 0 8 7 # Repeat this Menu 9 6 Play Personal OGM 5 Stop 3 Skip to Next Message Record Memo 4 2 Play All New Messages 2# Play All Messages Replay Previous Message 1 Once connected remotely, the system will prompt you through the remote control menu. Remote Access Call into the system and let the Auto Attendant answer the call and then dial the desired extension number. If the extension is forwarded to voicemail, and the mailbox answers, enter the “Remote Access code” (default remote access code is 123) which is programmed in the “Phone Programming Area”. Mailboxes may be accessed from outside of the system using a telephone with standard DTMF (Touchtone®) dialing. Remote Commands X16 User Guide -5 - INDEX .......................................................................................................... 49 Memo Recording ................................................................................................44 Once Touch Record ............................................................................................45 Answering Machine Emulation (AME) ..................................................................45 Playing New Messages .......................................................................................45 Deleting Messages .............................................................................................46 Voice Mailbox Quick Start Guide ..........................................................................46 Getting Started: .................................................................................................46 AUTO ATTENDANT ...................................................................................... 44 PERSONAL MAILBOX .................................................................................. 44 VOICE MAIL ................................................................................................. 44 IDLE LCD DISPLAY ....................................................................................... 43 Features and LED function..................................................................................41 Lamp Cadence ...................................................................................................41 Lamps on Phone ................................................................................................41 Intercom Tone Plant ..........................................................................................41 LED Cadence and Status Table ...........................................................................42 Ringing Cadence ................................................................................................42 FUNCTIONS ................................................................................................. 41 PAUSE ....................................................................................................... 37 PERSONAL MAILBOX - VOICE MAIL (STANDARD) ................................................... 37 PHONE BOOK DIALING ................................................................................... 37 PRIVACY (PRIVACY RELEASE) ........................................................................... 37 PROGRAMMABLE BUTTONS (12) ........................................................................ 37 REDIAL (LAST 6 NUMBER REDIAL) .................................................................... 37 RING ALERT (MUTED RINGING) ....................................................................... 38 RINGING (AUDIBLE AND VISUAL) ....................................................................... 38 RINGER VOLUME CONTROL ............................................................................. 38 ROOM MONITOR .......................................................................................... 38 SET TIME AND DATE (AUTOMATIC) ................................................................... 38 SET RELOCATION ......................................................................................... 38 SPEAKERPHONE WITH LED .............................................................................. 38 SPEED DIAL BINS ......................................................................................... 38 TIME IN DISPLAY.......................................................................................... 39 TONE/PULSE ............................................................................................... 39 TRANSFER – EXTENSION TO EXTENSION.............................................................. 39 TRANSFER – DIRECT TO VOICE MAIL ................................................................. 39 VOLUME ADJUSTMENTS .................................................................................. 39 VOICE MAIL (STANDARD) ............................................................................... 40 Table of Contents Notices -6- Provide the Telephone Company with the following FCC Information: Item Specification FCC Registration D6XKH05BX16 Ringer Equivalence 0.5B Networks Address Signaling E Required Network Interface RJ11 & RJ14 FCC Information This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used properly, that is, in strict accordance with the instruction manual, may cause interference to radio and television reception. This equipment has been tested and found to comply with the limits for a Class B computing device in Subject J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference. However, there is no guarantee, or warranty, that interference will not occur in a particular installation. If this equipment causes interference or fails to operate correctly, due to radio frequency interference (RFI) or electromagnetic interference (EMI), it will be fixed at the owners’ expense. anyone else could result in serious injury or death. service or repair the product or products dealt with in this service information by serviced or repaired only by experienced professional technicians. Any attempt to attempting to service a product. Products powered by electricity should be warnings or cautions to advise non-technical individuals of potential dangers in only and is not designed for use by the general public. It does not contain Warning: This service information is designed for experienced repair technicians the Underwriters Laboratories (UL) 60950-1. The X16 system has met all safety requires, and found to be in compliance with UL/CSA Safety Compliance: 68.316 of Part 68 FCC Rules and Regulations. The digital telephone endpoints are hearing aid compatible, as defined in section Hearing Aid Compatibility: Notices X16 User Guide - 47 Hang up the handset to accept the new message or select “Re-Record” to rerecord the Outgoing Message. Press the center navigation button again to “Stop” the recording, and preview the newly recorded message. To change the message use the down navigation button to scroll to ”Re-Record“ and press the center navigation button, and lift the handset to begin recording. Press the center navigation button to select “Play” to listen to the current message. Clear My VMSG ÆPersonal AUTO MUTEOGM Use the up or down navigation buttons to scroll through the programming choices, Press the center navigation button to select the “VoiceMail Setup” parameter. Use the up or down navigation buttons to scroll through the programming choices, Press the center navigation button to select the “Personal OGM” parameter. - Voice Mail Voice Mail Messages will play in order that they are received. While a message is playing, use the up or down navigation key to scroll through Pause, Volume, and Exit. Press the select navigation button to select, the desired action. While a message is playing and the left navigation key is pressed, the previous message will be played, or if it is the first message, the message will be repeated. While a message is playing and the right navigation key is pressed, the next message will be played. However, if it is the last message in the list, a prompt will be played, “End all Messages”. Each message is automatically saved after it has been played. To scroll through saved messages, use the left and/or right navigation keys. - 46 - System Setup ÆPhoneMUTE Setup AUTO Press the “Programming” button to enter the programming mode, and then Press the center navigation button to access the Phone Setup area. With your handset on hook...Personal Outgoing Messages are accessed in the voice mailbox area under the “Programming” Parameter. Getting Started: Although each voice mailbox comes with a prerecorded outgoing message, recording a new outgoing message is a nice way to personalize the way the mailbox answers incoming calls. Voice Mailbox Quick Start Guide The message is permanently deleted and cannot be recovered. If an extension is unplugged for more than 120 seconds, all of voice mail messages for that extension will be deleted. After listening to a message, it will automatically be saved in the voice mailbox. To delete the message, press the “Delete” button twice or the “Delete” button and the center Navigation Key while the message is playing. The voice mail message will be deleted and the next message will automatically begin to play. Note: Deleting Messages 4) 3) 1) 2) Notes: • X16 User Guide Auto Attendant Answering Machine Emulation Audible and Visual Ringing Backlit LCD Display Call Timer Call Transfer Caller ID and Call Waiting Caller ID CO Line Busy/Idle Status (LED) CO Line Ringing (programmable) Conference (3-way) Conversation Recording Daylight Savings (Automatic with Caller ID) Direct Mailbox Transfer Direct Station Select – Busy Lamp Field Display Number Dial Distinctive Ringing Do Not Disturb Flash Timer Handset/Headset Volume Control Headset Activation Hold Intercom Calling Features Remote Message Pickup Ringer Volume Control Set Time and Date Speakerphone with LED Speed Dial Buttons Time in Display Tone/Pulse Voice over IP (VoIP) - future Programmable Pause (Speed Bins) Redial Intercom Paging Meet Me Answer (Paging) Memo Recording Message Waiting (Telco-FSK) Multilingual Display per Extension Music on Hold Internal/External Mute with LED indication Navigation Keys New/All Message Play Voice Mail Phone Book Dialing Programmable Buttons (12) -7 - The system can be expanded to accommodate an additional two (2) CO Lines, allowing a maximum configuration of six central office telephone lines. Or the system may be configured with 4 CO Lines and 2 Voice over IP (VoIP) Session Initiation Protocol (SIP) Media Gateways and sixteen proprietary digital telephone endpoints. In addition, the system comes standard with Auto Attendant and all digital telephone endpoints have a personal digitally integrated voice mailbox. The X16 system is a full featured, next generation, multi-line business telephone system ideal for both home and small office environments. It comes equipped to interface with 4 Central Office (CO) Lines, equipped to receive Caller ID, and sixteen (16) proprietary digital telephone endpoints. Introduction Introduction -8- Phone Book Programmable Keys Navigation Keys Line Keys Extension Number Speakerphone Button Backlit Display Program Key Time, Date and Day Caller ID Log Backlit LCD Display Integrated Headset Telephone Callouts X16 User Guide New Voicemail Introduction - 45 To access your voice mailbox: • From an idle telephone o Press the center navigation key. (No password required) o The voice mail count will be announced o The time and weekday will be announced o The messages will play in the order that they are received. The center navigation button will flash when you have a new voice mail message. In addition, the display will indicate how many new voice mail messages you have. - The extension must be forwarded to Voice Mail. The Telephone Company Central Office Line may be transferred directly into the user’s voicemail box, or transferred and ring at the extension until it is forwarded to voice mail. If a call is transferred to your extension or directly into your voice mailbox, AME is available once the Line button turns green. You may press the center navigation button to monitor the message being left. Lift the handset to speak live to the calling party. Press the left or right navigation button to exit the AME without intercepting the call. Playing New Messages • • • • • Using AME The extension user will receive a warning tone, which indicates that a caller has been answered by their voice mailbox. The user has the option to monitor the call, or ignore the alert, and allow the caller to leave a message. Once the user has selected to monitor the caller, they have the option to leave the caller undisturbed (leaving a message) or to retrieve the caller from the voice mailbox and be connected to the caller for a live conversation. This feature “Mimics” the call screening feature of an answering machine. Five seconds after a call is answered by an extension users’ voice mailbox, that user can monitor/screen the caller as they leave a message. Answering Machine Emulation (AME) While speaking to an outside party, you may press the record button and record the current conversation. The message will be saved as a new voice mail message in your personal mailbox. Once Touch Record Voice Mail Voice Mail - 44 - 3) 2) 1) The memo will be stored as a new message. AUTO MUTE Record Memo Stop Press the center navigation button to begin, and end recording. AUTO MUTE Record Memo Yes? Press the record button Each extension can press their record button to record a memo or a conversation that is taking place in their office. Memo Recording Once forwarded to voice mail the center navigation key will be lit solid, indicating that the telephone has been forwarded to voice mail. Be sure to record the OGM so that callers will receive your personal message. Once forwarded, all calls that are transferred to your extension will be forwarded to your voice mailbox and will hear your personal OGM (Outgoing Message). Each extension is automatically assigned a personal mailbox, which is used to play a personal greeting and record message. In addition, all extensions are automatically forwarded to their mailbox. Personal Mailbox The system can be programmed to answer in “Auto Attendant” mode. When Auto Attendant is set to “On-AA Ring Only” the attendant telephone will ring unit the “Waiting Time” expires. When Auto Attendant is set to “Off-AllExt Ring” all telephone programmed to ring will ring until the “Waiting Timer” expires. Once the Auto Attendant answers the caller may dial the desired extension number. Auto Attendant The System comes equipped with a 4 channel auto attendant and voice mail system, which can answer up to 4 different calls simultaneously. Voice Mail X16 User Guide Fixed Keys: Delete, Conference, Feature, Transfer, Redial, Hold, Mute and Speaker Scroll Left Backup a level Scroll Down Scroll Up Scroll left or right to update the LCD Display. Navigation keys 12 Key Dial Pad Default Button Layout OK/Select/Confirm Scroll Right Voice Mail Access -9 - Programmable Feature Buttons CO Lines with Integrated CID Introduction Getting Started - 10 - The Direct Station Select (DSS) also known as Busy Lamp Field (BLF) allows you to press one button to dial an extension and to see if an extension is busy. In this example, extension 302, 303, 304 and 306 are busy. Press the preprogrammed feature button or dial the extension number to place a call to another extension. You may converse freely or lift the handset to speak privately. Intercom Making a call Network calls – Calls coming from a network facility (Telephone Company) will ring the telephone. When the telephone is ringing, lift the handset, or press the speaker button to answer the call. Intercom calls – When another extension dials your telephone number the system allows you to speak to each other without pressing the speaker button or going off hook. There are two types of calls; intercom and network. Calls from one extension to another extension are considered intercom calls. Network calls are calls made through a telephone company line and are often called Central Office (CO) lines or just lines. Answering a call Congratulations on purchasing your new XBLUE Networks communications server. This state of the art server incorporates easy to use features, in a comprehensive telephone and voice mail system. Getting Started X16 User Guide Trunk to Trunk Forwarding 07:19P 10/12 FRI TRK2TRK FWD 312 4 New Voice Mail Messages 07:19P 10/12 FRI NEW VMSG:04 312 Time, Date, Day, Name and Number 07:19P 10/12 FRI Accounting 312 Idle LCD Display External Forwarding 07:19P 10/12 FRI External FWD 312 24 New Caller ID Calls 07:19P 10/12 FRI New CID:24 312 In DND Mode 07:19P 10/12 FRI Accounting DND - 43 - Idle LCD Display Functions Button Button Button Button Button - 42 - Transfer/Recall Hold Reminder Privacy Release Privacy Recover Call Waiting Beep Single/All Page Confirmation Beep Warning Beep CO Ring Intercom Ringing Ringing Cadence All Page On Flexible DND On Flexible Record On Flexible Headset On Flexible DSS/BLF On Flexible Mute Enter/VM Speaker 1 sec on, 1 sec off, repeating 0.25 sec on, 0.25 sec off, repeating Synchronized with CO Ringing 0.25 sec on, 0.25 sec off, 0.25 sec on, 1.25 sec off repeating. 1 sec on, 1 sec off, repeating 1100Hz, 0.05 sec on/off, 4 beeps 1100Hz, 0.2 sec on/off, 1 beep 1100Hz, 0.2 sec on/off, 2 beep 500Hz, 0.2 sec on/off, 2 beeps 600Hz, 1 sec on, 1 beep 1100Hz, 0.5 sec on, 1 beep 1100Hz, 0.05 sec on/off, 3 beeps Unlit: Speaker or Intercom Link Idle Fast: Receiving incoming call Lit: Talking with the Speakerphone Slow: In headset mode Unlit: No New messages Fast: New Message in VM Lit: No answer forward active – unanswered calls will be forwarded to VM Slow: New Telephone Company Line Message Waiting Unlit: Inactive – phone is not muted Lit: Active – phone is muted Unlit: Inactive – Not currently paging Lit (rapid flash): Making or receiving a page Unlit: Inactive – DND function is off Lit: Active – DND function is active Unlit: Inactive – Not recording call Lit (rapid flash): Active – Recording call Unlit: Headset function is off Lit: Headset function is on Unlit: The extension programmed on the button is idle Lit: The extension programmed on the button is busy Slow: The extension programmed on the button is in DND LED Cadence and Status Table Ring Tone DND Tone X16 User Guide Ringing Handset Speakerphone Line#4 12:13 - 11 This timer begins once the CO Line is selected. Description There are a total of eight (8) volume settings. Valid selections are 1 through 8 There are a total of five (5) network settings volumes, 1 (lowest) through 5 (Highest). There are a total of five (5) volume settings, off and 1 through 4 The select line button lights green Volume Control The display will show the selected CO Line. When placing a network call, Telephone Company or VoIP line, press the line button, or dial 9 to access a line. You can speak on the speakerphone, or lift the handset to speak privately. Line buttons that are unlit are free to use. If they are lit blue they are busy and the line that you selected will be lit green. Telephone Line (CO Line) - Getting Started Getting Started - 12 - Calls between extensions are answered hands free and will not forward to voicemail. To forward intercom calls to voicemail, press the “*” key, which will force the extension to start ringing. Forced Ringing Intercom Volume While speaking on a telephone company line, using your handset, use the volume up key to increase or the volume down key to decrease the handset volume. Handset Network Volume While speaking to another extension using your handset, use the volume up key to increase or the volume down key to decrease the handset volume. Handset Intercom Volume While using your speakerphone, use the volume up key to increase or the volume down key to decrease the speakerphone volume. Speakerphone Network Volume While using your speakerphone, use the volume up key to increase or the volume down key to decrease the speakerphone volume. Speakerphone Intercom Volume While your telephone is idle or ringing, use the volume up key to increase or the volume down key to decrease the ringing volume. Ringing Volume X16 User Guide N/A Active Redial Headset My Station Unlit Lit Green (I-Use) Slow Green (I-Hold) Fast Blue Slow Green (I-Hold) Intercom Tone Plant CO Line Status Idle In-Use On Hold Ringing Being Transferred Dial Tone Busy Tone N/A N/A Not Active Not Active N/A N/A N/A Not in Mute Mode Not in DND N/A N/A LED Not Lit Not Recording Continuous Tone 0.5 sec on, 0.5 sec off, repeating Other Stations Unlit Lit Blue (In-Use) Lit Blue (In-Hold) Fast Blue Lit Blue (I-Hold and Transfer) - 41 Solid Unlit Lit Solid 0.125 sec off, 0.125 sec on, repeating 0.5 sec off, 0.5 sec on, repeating 0.250 sec off, 1.750 sec on, repeating. 0.250 sec off, 0.250 sec on, 0.250 sec off, 1.25 sec on repeating 0.250 sec off, 0.250 sec on, 0.250 sec off, 0.250 sec on, 0.250 sec off, 0.750 sec on, repeating. Lamps on Phone Unlit Lit Fast Slow Wink 1 Wink 2 Wink 3 Lamp Cadence N/A N/A Pause Open N/A Conference Active Active Mute N/A Active DND Open N/A Flash Key All Page N/A Open 2 Feature + 3 Feature + 4 Feature + 5 Feature + 6 Feature + 7 Feature + 8 Feature + 9 Feature + 0 Feature + * Feature + # Feature + LED lit Active Descriptive Record Feature Code Feature + 1 Features and LED function Functions - Functions Features - 40 - Each extension has a personal voice mailbox. The extension user’s “Outgoing Message” will be heard when callers are redirected to their personal mailbox. Voice Mail (Standard) Forced Ringing Intercom Volume Calls between extensions are answered hands free and will not forward to voicemail. To forward intercom calls to voicemail, press the “*” key, which will force the extension to start ringing. Handset Network Volume While speaking on a telephone company line, using your handset, use the volume up key to increase or the volume down key to decrease the handset volume. X16 User Guide Once a record is selected, press the Select (center navigation) button, the name and number will be displayed. Press the select button again and “Dial” will replace the displayed telephone number. Press the select button again to dial the selected entry. • - 13 - Press the delete button when the record is displayed. Use the up or down arrow to select “Yes” to delete or “No” to save the records. Delete Phone Book Records • • • Next Selection Press the Phone book button to view the phone book records. Use the up or down arrow to select between “view records” and “add new record”. Use the center navigation key to select Dial displayed record • • • View Records Phone Book Æ View Records: Add New Record Last Selection There are fifty phone book locations, each can up to 24 digits, and a name of up to 16 characters. Phone Book Phone Book Phone Book - 14 - 3. 2. 1. 1 , a d g j m p t w Space * # Character 4th & A D G J M s T z Input Keyboard 5th 6th 7th . ( ) B C 2 E F 3 H I 4 K L 5 N O 6 P Q R U V 8 W X Y (Enter Number) Done rd 2 3 ‘ b c e f h i k l n o q r u v x y or 0 nd 9 ! 7 9 S Z 8 @ th th 10 1 th Enter the number that will be associated with the entered name. 1 2 3 4 5 6 7 8 9 0 * # st Enter the name that will be associated to the number that will be entered. Press Done – Press the navigation up or down key to change to “Cancel” press the center to advance to the next or cancel. (Enter Name) Done To delete all records, scroll to the end of the list and press the delete button. Use the up or down arrow to select “Yes” to delete or “No” to save the records. Add New Record • X16 User Guide - 39 Handset Intercom Volume While speaking to another extension using your handset, use the volume up key to increase or the volume down key to decrease the handset volume. Speakerphone Network Volume While using your speakerphone, use the volume up key to increase or the volume down key to decrease the speakerphone volume. Speakerphone Intercom Volume While using your speakerphone, use the volume up key to increase or the volume down key to decrease the speakerphone volume. Ringing Volume While your telephone is idle or ringing, use the volume up key to increase or the volume down key to decrease the ringing volume. - While on a telephone line Press the Voice mail button Press the preprogrammed DSS/BLF button or dial the extension number where the caller would like to leave or retrieve a message. Volume Adjustments 1) 2) 3) Transfer – Direct to Voice Mail Telephone Company (CO) Line Calls answered at one extension can be transferred to another extension in the system. To transfer a call: 1) While on a telephone line 2) Press Transfer 3) Press the preprogrammed button or dial the extension number where you would like to transfer the call. 4) The call will automatically be transferred, so simply hang up. Transfer – Extension to Extension The system can accommodate either DTMF Tone or Dial Pulse dialing. Tone/Pulse All digital telephone endpoints have a backlit Liquid Crystal Display (LCD) display which when idle, displays the current date and time, extension name and number. Time in Display Features Features - 38 - The station has 12 speed dial bins; each can take up to 24 digits to be dialed. Speed Dial Bins Each digital telephone endpoint is equipped as a speakerphone. When the speakerphone is active, the LED will be illuminated. Speakerphone with LED Extension parameters such as voicemail will remain for up to 120 seconds when an extension is unplugged or being relocated. To relocate an extension simply unplug it and plug it into another extension port. Note: A “Endpoint Device box” may be needed when relocating an extension. Set Relocation The system time and date can be set in system programming or by using Caller ID. Caller ID, if subscribed for, will set the system’s time and date and automatically reset the clock for daylight savings. Set Time and Date (Automatic) Each telephone endpoint can be used as a “Room Monitor” device. If the “Auto Mute” feature is enabled at the called location, the Mute key must be disabled before monitoring can begin. Room Monitor Using the digital telephone endpoint’s volume up and down keys, an extension user may adjust the ringing volume of their telephone, while the call is ringing. Ringer Volume Control When an extension is ringing, there will be an audible sound, which can be adjusted from very low to very loud and a visual indication, flashing LED, to indicate that the extension is ringing. Ringing (audible and visual) When an extension is busy, and a second call rings into the system, if the extension is programmed to ring the extension will receive a ring alert, indicating that there is a second call. Extensions that are busy on either a CO Line or Extension call will receive a special “Warning Beep” for 5 seconds, or until the line is answered by another extension. Ring Alert (Muted Ringing) X16 User Guide Press Done – Press the navigation up or down key to change to “Cancel” press the center to advance to the next or cancel. Press the delete key to delete all caller ID entries. ALL CID:00 NEW CID:04 - 15 To review the Caller ID list, Press the Caller ID Button. To delete one of the entries, press the delete button while it is displayed. To delete all of the entries in the Caller ID list, press the Caller ID button, and then the delete button. Caller ID 07:15P 01/17 WED NEW CID:04 301 Caller ID is a standard feature of the system. When received from the telephone network, it will identify caller and synchronize the date and time of the system. Each call into the system is stored in the Caller ID list. Caller ID 4. - Caller ID Caller ID - 16 - 4. 3. 2. 1. Most Recent More Information Oldest Number L1 Æ 1-831-601-7283 Æ Dial Alternate Press the select button to enter the “Dial Alternate” area. This is where you can select the number of digits required to successfully make the display telephone call. Use the right arrow key to select between 7, 8, 10 and 11 digits. 07:47P 10/16 Index#05 Press the right navigation button for more information about this call. CALIFORNIA 1-831-601-7283 L1 Press the Caller ID button and the use the up or down navigation keys to scroll through the list of inbound caller ID calls. Press the select button to dial the displayed telephone number. Select Navigating through Caller ID X16 User Guide 1) 2) 3) 4) - 37 Press the redial button to display the list Press the up or down navigation key to scroll through the list. When the desired number is in the display, press the select button. Press the select button again to dial the displayed number Or press the up or down navigation key to select between coping the displayed telephone number to the phone book to cancel the redial function. - The Redial button allows the user to press one button and select from the last six telephone numbers dialed. Using the up or down keys, select which of the six numbers to redial, and then press the select button. In addition, any one of the six numbers can be copied into the phone book. Redial (Last 6 Number Redial) All digital telephone endpoints have 12 programmable buttons which can be customized by each user to accommodate the way they use their telephone. (See Programming Feature Buttons) Programmable buttons (12) All calls in the system are considered private, and no one can “Barge in” unless the express conference (see Express Conference Page 30) feature is used. Privacy (Privacy Release) Each extension has a personal phone book. The phone book can have up to 50 entries each containing up to 24 digits. Phone Book Dialing Extension users have a voice mailbox that can be programmed to play a personal outgoing message which will be heard by callers when they are redirected to the called party’s mailbox. Personal Mailbox - Voice Mail (Standard) The system has a programmable pause, which can be used in speed bins, redial numbers, etc. to insert a short delay before more numbers are dialed. This can be very helpful when using special features such as “Call Waiting Cancel”. Press Feature + 7 - to enter a pause into a dial string. A Pause will be displayed as a “P”. Pause Features Features - 36 - After a one-way page is activated, the “Meet Me” answer code Feature + 0 can be dialed or the preprogrammed “All Page button” can pressed to have a private conversation with the extension doing the Paging. Meet Me Answer (Paging) An extension user may dial Feature + 0 or press the preprogrammed feature button to active one-way paging to make an announcement to all extension users. If the extension answers an inbound call, and dials the code or presses the “All Page” button, the CO Line will automatically be placed on hold and activate the paging procedure. Paging Voice mail messages are played one after the other until all messages are heard. Each message is automatically saved. To delete a voice mail message press the delete key while the message is playing. Remote Access allows extension users to select between playing all new messages (dial 2) or all messages (dial 2#). All messages are automatically saved after playing. New Message Playback - Voice Mail (Standard) Each digital telephone endpoint has a set of five navigation keys, which are used to scroll through and activate features. Navigation Keys Extensions that are programmed to ring, and on a telephone line or extension call, will receive a 1-second beep every 5 seconds until the line is forwarded or answered by another extension. Muted Ring (Ring Alert) When the Mute button is pressed, the LED illuminates, and mute becomes active. Which means that the transmit for that extension is suspended; allowing the user to converse privately. Mute with LED indication The system comes standard with one music on hold input which can be connected to an external music source. All Calls placed on hold or being transferred will hear this music rather than silence. Music on Hold Input X16 User Guide Press the select button, to store the displayed name and telephone number into the phone book. Names such as “Out Of Area”, “Private”, “Unknown” will not be stored. 1-831-601-7283 Æ Cpy To Phonebook Press the select button again to dial the displayed number. Press the navigation scroll up or scroll down key to start the copy to the phone book. AUTO MUTE 913-599-2583L1 XBLUE Networks - 17 - 3) While on a CO Line call, press the Left or Right navigation key to display the CID of another ringing CO line. The number “Lx” where x = the CO Line number will be displayed on the upper right side of the display. 1) If two lines ring simultaneously, the Caller ID of the first call into the system will be displayed. 2) The system is equipped with Type 2, Call waiting Caller ID. a. If the CO Line has call waiting caller ID, and a second call is received on an answered CO line, a “Beep Tone” will be heard, and the CID of the second call will be displayed. Receiving Caller ID 7. 5. 6. Caller ID Voice mail - 18 - Last VM Message Transfer CO Lines calls to directly to voice mail Next VM Message Voice Mail Access Fwd to VM (lit) To access your voice mailbox: • From an idle telephone o Press the center navigation key. (No password required) o The voice mail count will be announced o The time and weekday will be announced o The messages will play in Newest to oldest order. • Each message is automatically saved after it has been played. To scroll through saved messages, use the left and/or right navigation keys. • To delete the message press the “delete” button twice or the “delete” button and then the center navigation button, this confirms the deletion of the message. The center navigation button is equipped with a Light Emitting Diode (LED) which flashes when you have a new voice mail message. At default the LED will be lit indicating that the extension is forwarded to voice mail. Voice mail X16 User Guide - 35 - Each extension can select from three different languages English, French and Spanish to be used in the display. The display will update to the proper language in a real-time fashion, so if a user that is set to French calls a user that is set to Spanish the display will update to Spanish. Multilingual Extensions CO MSGW: 1 3 5 09:05 MUTE A 02/24 MON AUTO The Telephone Company’s voice mail system alerts the user via a visual (light) and/or an audible stutter dial tone when there is a new voice mail message. If the system receives this indication, it will update the LCD display and flash indicating which CO Lines have messages. For example, If CO Lines 1, 3 and 5 have messages, the LCD will blink showing CO MSGW: 1 3 5. Message Waiting (Telephone Company-FSK) The voice mail is equipped to record a memo, or a meeting in an office, by pressing the preprogrammed Record button. When finished, press the speaker button or replace the handset to hang up. The memo is then placed into the user’s mailbox. In addition, a remote user may also record a memo after they are in their mailbox. A memo should not exceed 35 minutes in length. Memo Recording - Voice Mail (Standard) system phone, the system will, after 2 seconds, light the line button and see that the line as busy. However, one digital telephone may join in on the call by pressing the lit CO Line. If a second digital telephone tries to join the conversation both digital telephones will be disconnected but the non-system telephone will retain the call. When the call is disconnected, the line will return to idle. Non-system phone picking up the call – When the call is picked up by a non- automatically disabled, and no one will be able to connect to the line. A beep tone is heard if a disabled telephone Line is pressed. Not Connected – If a telephone line is not connected to the system, it will be Features Features - 34 - automatically identify the line as idle. From Busy to Idle – The system will detect when the line is no longer busy, and telephone Lines and will automatically identify the line as busy. From Idle to Busy – The system will detect if another device is using one of the Line Status Detection (Line in Use) Intercom paging is similar to intercom calling, but when the call is connected, the called party’s mute button is active. This allows the called party to have private conversations without being overheard. Intercom Paging Each extension is assigned a unique three digit code (number) ranging from 301 to 399. The number used as the time of registration becomes that extension’s intercom number. Dial the three digit code to intercom another extension. DSS/BLF buttons allows for one touch intercom calling. Intercom Calling Hot dial pad allows extension users to dial numbers without lifting the handset or pressing the speaker button. Hot Dial Pad Extension users may place Telephone Company central office line calls on hold allowing them to be picked up at other extensions. Hold Each digital telephone endpoint comes with a 1/8 inch (2.55 mm) standard “cellular” style telephone headset jack, which can be activated by dialing the feature code Feature +9. This feature code can be programmed on a button, so that headset can be enabled and disabled as needed. In addition, a headset must be plugged in to enable headset mode. Note: The voice quality and performance of headsets may vary. Headset Activation The volume of the handset and headset can be adjusted to compensate for hearing levels. Press the volume+ to increase or the volume- to decrease the volume of the active status of the endpoint. For example, while speaking on the handset, the volume keys will adjust the handset volume. Handset/Headset Volume Control X16 User Guide SUN 301 Program Button 12/10 Select - 19 - Note: Extension will appear busy to all other extensions when they are in Programming or reviewing caller ID. Extension parameters such as voicemail will remain for up to 120 seconds when an extension is unplugged or being relocated. To relocate an extension simply unplug it and plug it into another extension port. Æ Phone Setup System Setup Press the center navigation key to select “Phone Setup” and then scroll through the phone programming. 01:16A From an Idle telephone press the program button The system has two areas of programming; Phone (extension) and System. The Phone programming parameters will only affect the extension that is doing the programming; whereas, the system programming parameters affect the whole system. Programming Programming Programming OK/Select/Confirm Scroll Right Voice Mail Access Fwd to VM (lit) - 20 - Note: Extension will appear busy to all other extensions when they are in Programming or reviewing caller ID. On Empty Yes?/No? 123 (000 – 999) 301 – 399 Off Intercom or CO Call 1–4 Off 30 On (CO Line 1 – 6) 1 (CO Line 1 – 6) VoiceMail/External/TRK to TRK/Off English, French, Spanish Default (shown in bold) Scroll Down Language Feature Key Extension No. Auto Mute Preference Call Line Selection Record All Call Hold Reminder Ringer On/Off Ringer Type Call Forward Voice Mail Setup Remote code Personal Outgoing MSG (OGM) Clear My MSG Call Screening User Name Reset Phone Phone Setup Parameters Feature Backup a level Scroll Left Scroll Up Navigating through programming Navigation Keys X16 User Guide This feature occupies two CO Lines. Therefore, if a second CO Line is not available, the call will not forward. Also, a slight volume decrease is normal. If an ancillary device (single line before the system) is on a CO Line, and the system does not detect that line as being busy, the system will forward the call, and dial over the call. This feature is considered disabled if no number is entered in the “FWD Phone Number” field. At default the “External” transfer will release after 3 minutes. Use the following codes to extend the length of the call a. *1 – Extends the call by 1 Minute b. *2 – Extends the call by 2 Minutes c. *3 – Extends the call by 3 Minutes d. *4 – Extends the call by 4 Minutes e. *5 – Extends the call by 5 Minutes f. *6 – Extends the call by 6 Minutes g. *7 – Extends the call by 7 Minutes h. *8 – Extends the call by 8 Minutes i. *9 – Extends the call by 9 Minutes j. ** – Extends the call by 20 Minutes k. *# – Extends the call by 30 Minutes l. *0 – Disconnects both lines immediately - 33 - Calls between extensions are answered hands-free. This allows extension users to answer and converse without pressing the speaker button or lifting the handset. If “Auto Mute” is enabled the called party will be able to hear the calling party, but they will not be able to converse without pressing the mute button or going off hook on the handset. There will be one, 1 second tone when an extension calls another extension. Hands Free Calling This type of forwarding may result in a per call usage and Toll charge for each forwarded call. Note: 4) 3) 2) 1) External – External Call forwarding uses two telephone system lines. This feature may require a special service from the telephone company central office called, “Three-way calling with call disconnect”. Please consult with your telephone company for information regarding this feature. This type of forwarding may result in a usage and toll charge for each forwarded call. Note: Features Features - 32 - will send a command to the telephone network line, known as a “Flash”, which begins the transfer. The telephone system will then dial the preprogrammed digits, pause until the call is established, and then hang up, releasing the call from the system. TRK2TRK FWD will appear in the display, use the right navigation button to clear this from the display. TRK2TRK – When an extension is forwarded to an external number the system button will illuminate (lit solid); no other visual indication will be given. After the expiration of the Waiting Time, the call will be diverted (redirected) to the extension’s voice mail greeting. Voice mail – When an extension is forwarded to voice mail, the center navigation Calls can be forwarded to one of three destinations; voice mail, external number or trunk to trunk. Calls transferred to an extension that is forwarded, will only forward after the “Waiting Time ” has expired. At default the Waiting Time is set to 10 seconds. Use the “Programming” area to program this parameter. Forward This adjustable timer is used to compensate for telephone network variations. Flash Timer The flash command (Feature + 3) is used to invoke features on telephone lines such as call waiting and three-way calling. The Flash command may be programmed on one of the programmable buttons. Flash When do not disturb is activated all internal and external calls are blocked from ringing that extension. Feature + 4 is used to toggle DND off and on. Do Not Disturb (DND) Extension users may select between 6 unique ring tones to differentiate their telephone’s ring from others in the group. Distinctive Ringing – Ringer Type Each preprogrammed extension (station) button has an associated LED which lights when the Extension is in use and remains unlit when the extension is idle. At default the digital telephone endpoints are preprogrammed with DSS/BLF buttons for extensions 301 through 309. Direct Station Select – Busy Lamp Field X16 User Guide AUTO Auto MUTE Mute AUTO MUTE No. Extension AUTO MUTE Feature Key AUTO MUTE Language =English AUTO PhoneMUTE Setup Phone Setup Auto Mute – This feature is used to allow extensions to call you, and make an announcement; your microphone is automatically muted so callers cannot hear the conversation. This is also called Page Mode. - 21 Extension Number – Valid numbers are 301 through 399. Changing this number may result in a loss of extension configuration settings. Changing this parameter will result in the loss of some extension settings, such as voicemail notification. Feature Key – Each extension has 12 programmable buttons which can be customized by each user. Language – Each telephone user can select between three different languages; English, Spanish, and French. Phone Setup – The parameters are used by the end user to customize their telephones. - Programming Programming - 22 - Line1 =On Line2 =On Line3 =On Line4 =On Line5 =On Line6 =On Ringer Ringer Ringer Ringer Ringer Ringer AUTO MUTE Ringer On/Off AUTO Hold MUTE Reminder =30 Seconds =Off AUTO RecordMUTE All Call AUTO Line MUTE Selection AUTO MUTE Call Preference X16 User Guide Extension users can program CO Lines to ring (on), or not ring (off), by pressing the up or down navigation key. Each CO Line can be programmed individually. When a call is placed on hold this timer starts. Each time this timer expires, a beep is heard to remind you that a call is hold. Record all Calls – This parameter, when enabled, will record all network calls answered by this extension. Line Selection – Each digital telephone endpoint user can set their telephone to directly access a CO Line or group of lines. Preference Call – The user can select from accessing a CO Line or Intercom when going off hook. 4) 2) 3) 1) - 31 When calling another extension, if the party does not answer the call, you may press the “*” key to activate ringing. Then press your voice Mail button – Center navigation key Then press the center navigation key again to confirm that you want to leave a voice mail message – while recording your “record” button will flash. Record message and hang up. - Press the preprogrammed extension button or dial the extension number of the intended party. Hang up AUTO MUTELine#1 Transfer To _ Voice Mail While speaking with the outside caller Press your voice mail button – select button Inside Calls 4) 3) 1) 2) Outside Calls Callers may be transferred directly into another extension’s mailbox, so that the caller does not have to wait for the telephone to ring before forwarding. Direct Mailbox Transfer - Voice Mail (Standard) Dial “9” from an idle telephone to access an available CO Line. If all CO Lines are busy, a beep tone is heard and the telephone will not get access to the line. Direct CO Line Access The system uses caller ID to set and resynchronize, the date and time (requires a subscription to the telephone networks’ caller ID feature). In addition to setting the time and date it is also used to adjusts the time for daylight savings. Daylight Savings – Automatic (Using CID) Extensions come with a preprogrammed button which gives them the ability to record the current conversation. Often referred to as One Touch Record this feature is extremely helpful for remembering telephone numbers or addresses when a pen and paper are not readily available. The recording is placed in the user’s personal mailbox so that they may listen at a more convenient time. Note: Call Waiting will not work if an extension is recording a conversation. Conversation Recording – Voice Mail (Standard) Features Features AUTO MUTE 00:00 Conf#1+3 99135992583 Put the first call on Hold Make the second intercom call or CO Line call. After the third party answers the call press the “Conf” button. The three parties will be joined together in a conference. - 30 - Operation: Step 1: An extension (301) makes an outbound or answers an incoming call. Step 2: The extension user presses the same Line button again. Step 3: Another extension (302) may now press the busy line button on their telephone and join in on the existing call. If extension 301 hangs up, the call is “passed” to extension 302. 302 may press the Line button and have another or the same extension, join the call. If the first extension hangs up, the second extension may continue to speak with the outside party. The second extension’s line button will turn green allowing the second extension to press the button and have someone else join in on the call. Express Conference is a quick and easy way to allow another extension to join in on an existing CO Line call. While speaking with an outside party, the extension user presses the Line button, which is lit green, allowing another party to press the busy (lit blue) line button on their telephone and join in on the existing conversation. Conference – Express Conference 3) 1) 2) An extension may conference two external parties, or one internal and one external party, together so that they may all converse. (Privacy Release may affect the operation of this feature) A conference call cannot be recorded. The system can have two, 3-way calls simultaneously. Conference – 3-way Each extension can be programmed to ring when a call is received on a specific CO Line. At default, all CO Lines ring on all extensions. This may not be ideal for all installations, so each extension can be programmed to ring, or not ring. CO Line Ringing – Per Extension X16 User Guide AUTO MUTE Waiting Time =10 Seconds AUTO Call MUTE Forward =Type-1 Line6 Ring Type =Type-1 Line5 Ring Type =Type-1 Line4 Ring Type =Type-1 Line3 Ring Type =Type-1 Line2 Ring Type =Type-1 Line1 Ring Type AUTO MUTE Ringer Type - 23 Waiting Time – The call waiting time is the amount of time a call will ring before it is sent to the programmed destination. Waiting Time uses the up or down navigation key to select from 10 to 25 seconds. Call Forward – Each extension can select where calls will be forwarded to when they are busy or when a call goes unanswered. Ringer Type – Each extension user can select from 6 different ring tones for each of the 6 CO Lines. Press the navigation key up or down to scroll through the different tones. - Programming Programming - 24 - AUTO MUTE Remote Code AUTO MUTE Setup VoiceMail AUTO MUTE FWD PhoneNumber =(Empty) AUTO MUTE FWD Destination =Off AUTO MUTE FWD Destination X16 User Guide Remote Code – The remote code is the code that an extension user will dial to access voice mail from a remote location. The default remote code is 123. CO Line Busy/Idle Status (LED) Each extension can set up their own voice mail parameters. - 29 - Each CO Line button has an associated dual color Light Emitting Diode (LED), which lights when the line is in use and remains unlit when the line is idle. When the user presses a Line button the LED will illuminate green (I-use) on their telephone and blue (busy) on all telephones. The Line button will light blue (Busy) when a device which is connected to a telephone company line, in front of the system, is off hook. Once off hook, only one digital telephone endpoint may access the line by presses the busy line button, all others will receive busy tone. The telephone company offers two types of caller ID; type 1 and type 2. Type 1 caller ID presents the caller’s name, number (when available) and the date and time of each call. Type 2 incorporates all of the features of type 1 plus it adds call waiting, caller ID. The system will automatically begin working with caller ID when the user subscribes for the telephone companies Caller ID service, and it will set the system’s time and date. Caller ID and Call Waiting Caller ID (Type 1 & Type 2) When making or receiving a call the backlit display shows the time that the call has been connected in four digit format (00:00). Call Timer There are two types of call pick up, intercom and CO Line. In both cases, the telephone that has the call picked up from must be ringing. Intercom – When one extension calls another extension, but the called party is not there, the calling party presses the * key to activate ringing. If the extension user of the called party hears their extension ringing, they may press the * key on any other telephone endpoint and pick up the actively ringing call. CO Line – Transferred Telephone Company Lines can be picked up by another extension by press the # key on their telephone endpoint. When the * key is pressed the first ringing extension will be picked up. When the # key is pressed the first transferred CO Line will be picked up. Phone Number- Enter the telephone number to be dialed when the External or TRK2TRK forward timer expires. This can be any external telephone number such as a cellular or home telephone number. TRK2TRK – Allows calls to be transferred to an external destination using the telephone networks facilities. This may require special features from the network provider. Note: External Call forward uses two CO Lines, and you may experience a volume loss when analog lines are connected using this feature. Also, toll charges may apply. If all CO Lines are busy, the call will not forward. Forward Destination – Extension users may select from three destinations; Off, Voice Mail, External Call and Trunk2Trunk. Off – Calls will not forward Voice Mail – Calls will be forwarded to the users’ personal mailbox. The center navigation button will be lit solid. External – The system will transfer an incoming caller, using a second CO Line, to an external destination. Call Pick up Features Features - 28 - Each digital telephone endpoint (speakerphone) comes equipped with a backlit display, allowing users to see their display even in dim lighting. Backlit Blue LCD Display The automated attendant can be programmed to answer and direct incoming calls to the callers’ desired extension. The attendant extension (301 at default) will ring prior to the auto attendant answering. Auto Attendant - Voice Mail (Standard) Operation 1) Call Rings an extension, either directly or from the auto attendant. 2) The call is forwarded, if programmed, to the user’s voice mailbox. 3) The Voice mail button (center navigation) will flash rapidly, which is your indication that someone is in your mailbox leaving a message. 4) After the center button is pressed, the calling party will be heard. 5) Lift the handset to retrieve the caller from the voice mailbox. 6) To exit and not retrieve the caller, press the left navigation button The extension user will receive a warning tone, which indicates that a caller has been answered by their voice mailbox. The user has the option to monitor the caller or ignore the alert and allow the caller to leave a message. Once the user has selected to monitor the caller, they have the option to leave the caller undisturbed (leaving a message) or to retrieve the caller from the voice mailbox and be connected to the caller for a live conversation. This feature “Mimics” the call screening feature of an answering machine. Within a specific time after a call is answered by an extension users’ voice mailbox, that user can monitor/screen callers as they leave a message. Answering Machine Emulation At default, one of the flexible buttons is preprogrammed as an “All Page” button. From an idle telephone you may press this button or dial the feature code “Feature + 0” to page someone through all of the telephone speakers. The paged party can answer the page, while active, by pressing the “All Page” button from another phone. All Page Description and Operation Features X16 User Guide 2nd , a b d e g h j k m n p q t u w x Space or 0 * # AUTO ResetMUTE Phone 1 2 3 4 5 6 7 8 9 0 * # 1st AUTO User MUTE Name AUTO MUTE OGM Personal Play ‘ c f i l o r V y 3rd . B E H K N P U W 5th ( C F I L O Q V X 6th ) 2 3 4 5 6 R 8 Y 7th 7 9 Z ! 9th S @ 8th 1 10th Reset Phone – The reset function will bring the digital endpoint back to default. Press the up navigation key to select “Yes?” to default and “No?” to not default the telephone. & A D G J M s T z 4th Character Input Keyboard - 25 User Name – Each extension can be programmed to display up to 12 characters of the extension user’s name. Once in the name entry field, the dial pad becomes the character input keyboard. Each depression of the number will change the character in the following way. Personal OGM – This greeting is heard by a caller once they are forwarded to someone’s voice mailbox. Press the Select button to Play and Stop the existing message, press the up button to rerecord the Outgoing Message. - Programming Programming - 26 - Feature Key SPD Key Selections DSS/BLF Key Description Direct Station Select (DSS) – allows extension users to press one button to dial another extension. In addition, the DSS button doubles as Busy Lamp Field (BLF). The BLF shows the status, idle or busy, of other extensions. Each of the (twelve) 12 buttons can be programmed as a speed dial key. Input the number to be dialed once the key is identified as a speed key. Simply press the speed key to dial the number once it is programmed. “Feature + 7” will enter a pause, shown as a P. Feature + 1 = Record Feature + 2 = Open Feature + 3 = Flash Key Feature + 4 = DND Feature + 5 = Mute Feature + 6 = Conference Feature + 7 = Pause Feature + 8 = Redial Feature + 9 = Headset Feature + 0 = All Page Feature + * = Open Feature + # = Open Each digital telephone endpoint has twelve (12) programmable feature buttons, which can be customized by each extension user. There are three programmable feature button categories. Programmable Feature Buttons X16 User Guide 1 2 3 4 5 6 – – – – – – AUTO MUTE Select FTR Key Press the programming button Select phone setup Press the select (center) navigation key Press the down navigation key and select “Feature Key” Press the center navigation button to begin Press the up or down navigation key to select the feature button to be programmed or press the feature key to be programmed. Step 11 – Press the select button to confirm the selection. - 27 - Step 10 – Enter the appropriate extension, speed dial number or use the up or down navigation keys and select the desired feature. Step 9 – Press the select button to display the current programmed function. Step 8 – Using the up or down navigation keys, select between DSS/BLF, Speed Key, or Feature. AUTO MUTE FTR#01 =DSS/BLF Key Step 7 – Press the Program button to exit programming, and not modify the current button programming or press the center button to change the current setting. AUTO MUTE FTR#01:DSS/BLF =301 The display will show the selected FTR button. The display below shows FTR#01, FTR button 1, was pressed. Step Step Step Step Step Step Programming Steps Programming ">

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