null  User manual
Drobo 5D/5Dt Getting Started Guide
Table of Contents
1
Before You Begin ............................................................................................................. 3
1.1
1.2
1.3
Product Features at a Glance ......................................................................................................................3
Checking Box Contents ................................................................................................................................4
Checking System Requirements ..................................................................................................................5
1.3.1
Operating Systems Supported .........................................................................................................5
1.3.2
Connectivity Interfaces Supported for the Drobo 5D/5Dt .................................................................5
1.4
Checking the Hardware You Need ..............................................................................................................7
1.4.1
Selecting Drives ...............................................................................................................................8
1.4.2
Determining Drive Space Requirements ..........................................................................................9
1.4.3
Using Power Protection ....................................................................................................................9
2
Setting Up Your Drobo 5D/5Dt ....................................................................................... 10
2.1
2.2
2.3
2.4
Installing Drobo Dashboard ........................................................................................................................10
Installing an mSATA SSD ..........................................................................................................................14
Inserting the Drives ....................................................................................................................................14
Connecting Cables on Your Drobo 5D/5Dt ................................................................................................15
2.4.1
Connecting Directly to Your Drobo 5D/5Dt ....................................................................................16
2.4.2
Daisy-chaining with Your Drobo 5D/5Dt.........................................................................................17
2.5
Formatting the Drives .................................................................................................................................19
2.5.1
Selecting a File System and Volume Size for Your Drobo 5D/5Dt ................................................20
2.5.2
Turning On Your Drobo 5D/5Dt and Formatting the Drives ...........................................................20
3
Where to Go Next .......................................................................................................... 26
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
Using Best Practices ..................................................................................................................................26
Keeping Your Software Up to Date ............................................................................................................26
3.2.1
Checking for Software Updates Automatically ...............................................................................26
3.2.2
Checking for Software Updates Now .............................................................................................27
3.2.3
Manually Updating Firmware from the Website .............................................................................28
Safely Shutting Down Your Drobo 5D/5Dt .................................................................................................29
3.3.1
Safely Shutting Down Your Drobo 5D/5Dt Using Drobo Dashboard .............................................29
3.3.2
Safely Shutting Down Your Drobo 5D/5Dt Manually......................................................................31
Using the Online User Guide .....................................................................................................................31
Using Context-Sensitive Help ....................................................................................................................32
Using the Knowledge Base ........................................................................................................................32
Registering Your Drobo 5D/5Dt .................................................................................................................32
Getting Support ..........................................................................................................................................35
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1 Before You Begin
Before you begin setting up your Drobo 5D/5Dt, it’s a good idea to check system and hardware
requirements.
This section covers the following topics:
Product Features at a Glance
Checking Box Contents
Checking System Requirements
Checking the Hardware You Need
1.1 Product Features at a Glance
For a quick overview of features of the Drobo 5D/5Dt, refer to the following images.
Figure 1: Front of the Drobo 5D/5Dt with the bezel (faceplate) removed.
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Figure 2: Back of the Drobo 5D/5Dt.
1.2 Checking Box Contents
5D - Check your product's box to ensure it contains all the components in the list below.
•
Drobo 5D
•
2 m (6.6 Ft.) USB 3.0 cable
•
1.8 m (6.6 ft.) power cord with power supply
•
Quick Start Card
•
Safety and Warranty Guide
5Dt - Check your product's box to ensure it contains all the components in the list below.
•
Drobo 5D
•
2 m (6.6 Ft.) USB 3.0 cable
•
1 m (3.3 ft.) Thunderbolt 2 cable
•
128 GB mSATA card
•
1.8 m (6.6 ft.) power cord with power supply
•
Quick Start Card
•
Safety and Warranty Guide
•
DroboCare (3 year) Activation Code (free with 5Dt)
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1.3 Checking System Requirements
Check to ensure your operating system and cable interface are supported.
This section covers the following topics:
Operating Systems Supported
Connectivity Interfaces Supported for the Drobo 5D/5Dt
1.3.1 Operating Systems Supported
Operating systems supported for the Drobo 5D/5Dt are as follows.
-
•
Macintosh® OS X 10.9 or higher
•
Windows® 7 (Service Pack 1 or later)
•
Windows® 8/8.1 or higher
For best performance and interoperability, ensure you are running the latest service packs for
the appropriate Windows operating systems.
-
For the most current list of supported operating systems, check the specifications for your
products online at www.drobo.com/products/index.php.
1.3.2 Connectivity Interfaces Supported for the Drobo 5D/5Dt
Your Drobo 5D/5Dt connects directly to your computer using one of the following connectivity
ports. We recommend that you use the fastest connection you have available on your computer.
Notes:
-
You can only use one connection at a time.
-
If you would like to use the USB 3.0 interface and it is not available on your computer, you
can purchase and install an add-on adapter card. (This is a circuit board that fits into an
expansion slot in your computer and provides the interface you want.)
1.3.2.1.1 Thunderbolt
Developed by Intel with collaboration from Apple, Thunderbolt is a flexible, high-performance
interface that provides a high-speed connection to peripheral devices from a computer. It has the
ability to combine data, video, audio and power all in a single connection, concurrently. Each
Thunderbolt connector can provide two full-duplex channels, with each channel providing 10 Gbps
of bi-directional bandwidth, meaning it can transmit and receive data at the same time.
The Drobo 5D/5Dt has two Thunderbolt ports, enabling you to take advantage of Thunderbolt's
daisy chaining capabilities. With Thunderbolt, you can daisy-chain up to six peripheral devices and
one display from a single computer. Note that because Thunderbolt has dual-protocol support (with
DisplayPort and PCI Express), you can connect your computer to Thunderbolt devices or
DisplayPort products. You can also connect non-Thunderbolt devices at the end of a daisy-chain by
using Thunderbolt technology adapters.
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Here are three options for connecting your Drobo device using its Thunderbolt interface.
1. Your Drobo device directly connected to a computer (with no daisy-chain).
2. Multiple Drobo devices connected in a chain with a DisplayPort monitor at the end.
3. Your Drobo device connected to an external Thunderbolt monitor that is then connected to a
computer (with the Drobo device at the end).
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1.3.2.1.2 USB 3.0
USB (Universal Serial Bus) is a popular interface that allows you to attach additional hardware
devices to your computer in a plug-and-play style. USB 3.0, also known as SuperSpeed USB,
provides data transfer speeds of up to 4.8 Gbit/s, much faster than USB 2.0.
In order to take advantage of this technology, your Drobo 5D/5Dt must be connected to a USB 3.0
port on your computer. If your computer does not have USB 3.0, you can consult with your
computer manufacturer to find a compatible USB 3.0 card.
Note: If your computer only has a USB 2.0 connection, then Drobo 5D/5Dt will auto-negotiate to
USB 2.0 speeds.
1.4 Checking the Hardware You Need
To use your Drobo 5D/5Dt, you will need at least two drives. If you plan to use Dual Disk
Redundancy, which protects your data against two drive failures, you will need at least three
drives.
This section covers the following topics:
Selecting Drives
Determining Drive Space Requirements
Using Power Protection
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1.4.1 Selecting Drives
The Drobo 5D/5Dt supports both standard 3.5” SATA hard disk drives (HDDs) as well as SATA
solid state drives (SSDs) for added performance. For HDDs, these drives can be from any
manufacturer and with any capacity. For SSDs, please visit our web page for compatible drive
options.
In addition, the Drobo 5D/5Dt has a Drobo Accelerator Bay, which accepts an industry-standard
mSATA SSD (Solid State Drive). When the mSATA SSD is installed, Drobo’s Data-Aware Tiering
feature is enabled, accelerating performance when reading data from your Drobo device. Having an
mSATA SSD installed leaves all drive bays available for high-capacity hard disk drives (HDDs) so
that you can get both high-capacity and accelerated performance out of your Drobo device.
Using only SSDs in the main drive bays of your Drobo 5D/5Dt provides the fastest performance when
reading and writing data to and from your Drobo device.
In summary, here are the recommended number and type of drives you can use with your Drobo
5D/5Dt. Note that you need at least two drives in the drive bays to ensure your data is protected
in the event of drive failure.
•
2 to 5 HDD(Hard Disk Drive)s in the main drive bays - enables you to maximize capacity
•
2 to 5 HDDs in the main drive bays plus an mSATA SSD installed - enables you to
maximize capacity and accelerate read performance
•
2 to 5 SSD(Solid State Drive)s in the main drive bays with no mSATA SSD - enables you to
maximize read and write performance
For a performance comparison of these options, see the following illustration.
Important Notes:
-
If an incompatible SSD is inserted into the Drobo device, the drive light will blink
red, indicating the need to replace that drive. Please refer to our web page on
compatible drive options. for more information.
-
The mSATA SSD card is part of the disk pack of your Drobo 5Dt only, allowing
you to leave it installed even if you transfer drives from the drive bays to another
Drobo device, for example.
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-
When Data-Aware Tiering is enabled, an icon displays in Drobo Dashboard, the
software companion to your Drobo device.
-
The Drobo 5D/5Dt is not compatible with IDE (Integrated Drive Electronics), SCSI
(Small Computer System Interface), PATA (Parallel Advanced Technology
Attachment) or SAS (Serial Attached SCSI) drives.
Warning! Any pre-existing data on the drives will be erased when inserted into the Drobo 5D/5Dt.
1.4.2 Determining Drive Space Requirements
In order to protect your data from drive failure, your Drobo 5D/5Dt requires more space than what
you will use for your data, sometimes as much as double or more the amount of space.
The best way to determine how much usable, protected storage space you will have available for your
data, based on the number and capacity of your drives, is to use our Capacity Calculator at
www.drobo.com/calculator.
A shortcut to estimating the capacity available for your data is to omit the largest drive and then
add the capacity of the remaining drives. If you plan to use Dual Disk Redundancy, omit the
largest two drives. For example:
1.4.2.1.1 Single Disk (Default) Redundancy
1.4.2.1.2 Dual Disk Redundancy
Notes:
-
Actual capacity is often less than what is shown in the examples above due to the different
systems used for rating capacity. This has nothing to do with Drobo devices.
-
Know that all Drobo devices enable you to easily increase storage capacity at any time by
simply inserting additional drives or replacing smaller drives with larger ones.
1.4.3 Using Power Protection
We recommend using the following power protection with your Drobo device:
•
An uninterruptible power supply (UPS), which protects against sudden losses in power
•
A power surge protector to protect against power surges
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2 Setting Up Your Drobo 5D/5Dt
Once you have unpacked your Drobo 5D/5Dt from its box and ensured you meet all system and
hardware requirements, it is time to set up your Drobo 5D/5Dt for use. This can be done in just a
few easy steps!
1. Install Drobo Dashboard.
2. Install an mSATA Card (optional).
3. Insert the drives.
4. Connect the cables.
5. Turn on the power and format the drives.
2.1 Installing Drobo Dashboard
Drobo Dashboard is the software companion to your Drobo 5D/5Dt, enabling you to easily set up
and manage your Drobo device. Immediately following installation, you can choose to set Drobo
Dashboard to automatically install version updates, which we highly recommend. Drobo software
and firmware updates can also be installed from www.drobo.com/support/updates.
Note: You need to have administrator rights on the computer on which you install Drobo
Dashboard, and also have access to the Internet.
1. Navigate to www.drobo.com/start and click on the latest Drobo Dashboard for your Drobo
product to run and install it.
Note: The first time you install Drobo Dashboard, you will be asked to select a language from
the drop-down list. Please do this.
The Drobo Dashboard Installer (or Installation Wizard) opens, preparing to install.
On a Mac, this screen appears as follows.
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In Windows, this screen appears as follows.
2. Click the Next (Windows) or Continue button (Mac), as appropriate.
Note: If the Microsoft iSCSI Initiator window appears, click the Yes button. Follow the instructions
to install the Microsoft iSCSI Initiator, clicking the Next button as needed. When finished, you are
returned to the InstallShield Wizard to continue installation.
3. Follow the directions of the Installation Wizard, clicking the Next or Continue button after each
page, as appropriate.
4. When you reach the installation page, click the Install button. On a Mac, this screen appears
as follows.
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In Windows, this screen appears as follows.
Depending on your operating system, one of the following may result:
•
On a Mac, you will be prompted for your administrator password. Enter it and click the
appropriate button.
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•
In some Windows operating systems, a Windows Access Control dialog box appears,
asking if you want to allow changes to your computer. Click the Allow or Yes button, as
appropriate.
Drobo Dashboard installs on your computer.
5. If you are on a Mac, you will be prompted to restart your computer in order to complete
installation. Do this.
6. After installation is complete, leave the Launch Drobo Dashboard check box selected and click
the Finish button.
Note: Before Drobo Dashboard launches, you may be asked if Drobo can collect anonymous
information on your usage. Click Yes or No, as desired. You may also be prompted to register
your Drobo device now.
The Drobo Dashboard application launches and the All Drobos page opens. After a few
seconds, Drobo "discovers" all Drobo devices currently connected and displays them on this
page.
If you have no Drobo devices yet connected or powered on, a "No Drobos Detected"
message displays until you do.
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2.2 Installing an mSATA SSD
You can install an mSATA SSD into your Drobo 5D. Doing so provides accelerated performance
when reading data from your Drobo 5D. For more information on drive requirements, see
Selecting Drives.
It is best to install the mSATA SSD before inserting drives into the Drobo 5D's drive bays. Important
Notes:
-
The mSATA SSD is not part of your Drobo device's disk pack, so you can add or remove it at
any time.
-
Your Drobo device must be powered off and unplugged before installation.
-
It is important to ground yourself before installing the mSATA SSD in order to discharge static
electricity. To do so, touch a grounded metal object just before installation.
Warning! If there is any pre-existing data on the mSATA SSD it will be erased. If you wish to
keep the data, copy it to another drive or medium before using with your Drobo device.
1. Gently turn the Drobo 5D on to its side to access the bottom of the Drobo 5D, and open the Drobo
Accelerator Bay door by turning the latch from lock to unlock using a coin.
2. Slide the mSATA SSD into the slot as depicted in the image below.
3. Make sure the mSATA SSD is aligned properly with its connector, and then close the Drobo
Accelerator Bay door, turn the latch back to the lock icon, and return the Drobo 5D to its normal
position.
2.3 Inserting the Drives
After installing Drobo Dashboard and, if needed, installing an mSATA SSD, you are ready to insert
drives into your Drobo 5D/5Dt. For more information on drive requirements, see Selecting Drives.
Warning! Any pre-existing data on the drives will be erased, as the drives will be formatted. If you
wish to keep the data, copy it to another drive or medium before using with your Drobo device.
Note: Once you insert the drives into your Drobo device, they function as a unit or “pack.” To
access the data on them, you will need the entire pack.
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1. Remove the front bezel (faceplate) from the front of your Drobo device by pulling it off.
2. With one hand, hold the drive so that the label on the top of the drive faces up (and its connectors
are positioned at the device and toward the left). Refer to one of the images below, depending on
whether your Drobo device is vertical or horizontal.
3. With your other hand, use your thumb to depress and hold open one of the drive locks to a
selected drive bay. Refer to the image below.
4. Slide the drive into the drive bay, release the drive lock and push the drive into place until you feel
it connect.
The drive lock snaps behind the drive, securing it into place.
Note: If you are inserting an SSD (Solid State Drive), ensure that it is compatible by visiting
our web page on compatible drive options.
5. Insert additional drives in the same manner, following steps 2 through 4.
6. When finished, replace the faceplate right side up, so that when your Drobo device is turned on,
you will be able to see the indicator lights.
You are now ready to connect cables and power on your Drobo device.
2.4 Connecting Cables on Your Drobo 5D/5Dt
After installing Drobo Dashboard and inserting the drives into your Drobo 5D/5Dt, you are ready to
connect the power and data cables on your Drobo device. There are two ways you can connect
the data cables:
•
You can connect the Drobo 5D/5Dt directly to your computer using the Thunderbolt port
or USB 3.0 port. For information on the different connectivity interfaces available and their
requirements, see Connectivity Interfaces Supported for the Drobo 5D/5Dt.
•
If you use the Thunderbolt port, you also have the option to connect the Drobo 5D/5Dt to
another Thunderbolt-enabled device that is attached to your computer (including another
Drobo device or a display monitor) in a daisy-chain manner. The Drobo 5D/5Dt can be the
Drobo 5D/5Dt Getting Started Guide
15
first in the daisy-chain (directly attached to your computer), in the middle, or at the end.
For more information and steps, see Connecting Your Drobo 5D/5Dt in a Daisy-chain.
2.4.1 Connecting Directly to Your Drobo 5D/5Dt
You can connect the Drobo 5D/5Dt directly to your computer using the Thunderbolt port or the
USB 3.0 port. For information on the different connectivity interfaces available and their
requirements, see Connectivity Interfaces Supported for the Drobo 5D/5Dt.
If you are using a Thunderbolt port and would like to connect the Drobo 5D/5Dt in a daisy-chain, see
Connecting Your Drobo 5D/5Dt in a Daisy-chain.
As you follow the steps below, refer to the following image.
1. Plug one end of the USB or the Thunderbolt cable into the back of your Drobo 5D/5Dt.
2. Plug the other end of the cable into your host computer.
3. Connect the power supply to the power connection at the back of your Drobo device.
4. Connect the other end of the power supply to a power source.
Note: We recommend plugging into an uninterruptible power supply (UPS) or surge protector.
For more information, see Using Power Protection.
You are now ready to turn on your Drobo device and format the drives.
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2.4.2 Daisy-chaining with Your Drobo 5D/5Dt
With the Thunderbolt port, you can connect the Drobo 5D/5Dt directly to your computer or to another
Thunderbolt-enabled device in a daisy-chain manner. The Drobo 5D/5Dt performs best when it is the
first in the daisy-chain, but it can also be in the middle or at the end.
You can daisy-chain up to six peripheral devices and one display (which can be a DisplayPort
monitor) from a single computer. The non-Thunderbolt display needs to be at the end of the
chain.
Note: As long as they are plugged in, Drobo devices do not need to be powered on for
Thunderbolt interfaces to remain active. This enables other devices in the chain to remain
accessible by the computer.
Here are three options for connecting your Drobo device using its Thunderbolt interface.
1. Your Drobo device directly connected to a computer (with no daisy-chain).
2. Multiple Drobo devices connected in a chain with a DisplayPort monitor at the end.
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3. Your Drobo device connected to an external Thunderbolt monitor that is then connected to a
computer (with the Drobo device at the end).
As you follow the steps below, refer to the following image.
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Plug one end of the Thunderbolt cable into the back of your Drobo 5D/5Dt.
1. Do one of the following: •
Plug the other end of the cable into your host computer, so that the
Drobo 5D/5Dt is the first peripheral in the daisy-chain. Be sure to connect the next Thunderboltenabled peripheral or non-Thunderbolt display monitor to the second port on your Drobo 5D/5Dt,
as needed to extend the chain.
•
Plug the other end of your cable into another Thunderbolt-enabled device that is
attached to your host computer. You can optionally connect another Thunderbolt-enabled
peripheral or non-Thunderbolt display monitor to the second port on your Drobo 5D/5Dt,
as needed to extend the chain.
2. Connect the power supply to the power connection at the back of your Drobo device.
3. Connect the other end of the power supply to a power source.
Note: We recommend plugging into an uninterruptible power supply (UPS) or surge protector.
For more information, see Using Power Protection.
You are now ready to turn on your Drobo device and format the drives.
2.5 Formatting the Drives
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After installing Drobo Dashboard, inserting the drives into your Drobo 5D/5Dt and connecting cables,
you are ready to turn on your Drobo device and format the drives.
Before following steps for this, however, it is important to know what file system format and volume
size you will choose when you format the drives.
2.5.1 Selecting a File System and Volume Size for Your Drobo 5D/5Dt
When you turn on your Drobo 5D/5Dt, you will be prompted to format the drives in your Drobo
5D/5Dt with a particular file system. What file system formats are available to you depend on your
operating system. (See Figure 1 below.)
You will also be formatting your Drobo 5D/5Dt into at least one volume, and you will need to
choose a size for that volume. A volume is a storage area that has been formatted with a file
system format your operating system can recognize. In Windows, volumes are sometimes called
“logical drives” or “partitions.”
The largest volume size you are allowed depends on the file system format you choose and the
total capacity of the drives in your Drobo device.
Notes:
-
-
Volume size does not represent how much actual storage space is available on your Drobo 5D/5Dt. It
represents virtual storage space because Drobo devices include thin provisioning technology. For
example, your Drobo 5D/5Dt may be loaded with 8TB of hard drive space, but you can create a volume
(or multiple volumes) of 64TB. This enables you to do add more capacity to your Drobo 5D/5Dt (by
inserting an additional drive or replacing a smaller capacity drive with a larger capacity one) without
having to format an additional volume. The additional capacity becomes part of the same volume you
formatted originally.
Your operating system may show the virtual space you have available on your Drobo device,
as defined by the volume size.
-
If the amount of available, protected storage space in your Drobo 5D/5Dt ever exceeds the
size of the volume that you chose (this may occur when you add one or more additional
drives to your Drobo 5D/5Dt), then Drobo Dashboard will automatically create a new volume
(or volumes) of the same size as the original volume. Drobo Dashboard will notify you when
this occurs and ask you to format and name the new volume(s).
Tip: For most customers, we recommend choosing the largest volume size available for the
selected file system. Note, however, that smaller volume sizes can be more efficient and
manageable in certain situations, such as when indexing, scanning or searching volumes.
2.5.2 Turning On Your Drobo 5D/5Dt and Formatting the Drives
With Drobo Dashboard installed on your host computer and cables connected, you are ready to turn
on your Drobo device and format the drives.
1.
With Drobo Dashboard open on your computer, press the power toggle button on the back of your Drobo
device once.
Your Drobo device powers on and appears on the All Drobos page in Drobo Dashboard.
Note: Some Windows and Mac operating systems will also prompt you to format the drives.
Click Cancel or Ignore, as appropriate, and continue with formatting from Drobo Dashboard.
2.
Double-click on the Drobo 5D icon on the All Drobos page.
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A Message appears, asking if you would like to format the device.
3.
Click the Yes button.
The Format Type page opens. Depending on your operating system the page displays with
different options.
The File Format page for Drobo 5D/5Dt in OS X:
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The
File Format page for Drobo 5D/5Dt in Windows:
4.
Select the appropriate file format for your operating system and click the Next button.
Volume Size page opens.
5.
Click and drag to slide the pointer to the size of the volume you would like to create, and
then click the Next button.
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The
Tip: We recommend that you select the largest size available, enabling you to increase the
number and capacity of your drives without having to format an additional volume.
Volume Name page opens.
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The
6.
If applicable, from the Drive Letter drop-down list, select the drive letter to assign to the
volume.
7.
In the Name text box, modify the default name for the volume as you like.
Tip: We recommend using the word “volume” in the name so as not to confuse the volume
name with your Drobo device’s name.
8.
Click the Next button.
The Confirm Format page opens.
9.
Click the Format button.
A Message appears, informing you that it can take up to five minutes to format your
drives, and that this may require rebooting your Drobo device. Afterwards, the
Format dialog box opens.
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10. Click the OK button.
Your Drobo device displays on the Status page of Drobo Dashboard, as follows.
Note: Drobo Dashboard automatically assigns “Drobo” as the default name for your
Drobo device, which you can rename later.
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25
3 Where to Go Next
After you’ve set up your Drobo 5D/5Dt, you’re ready to store and back up data onto it. Next steps
include the following. Click on a topic to learn more.
•
Implementing best practices to maximize the safety of your data
•
Ensuring optimal performance by keeping your software (Drobo Dashboard and your
Drobo device’s firmware) up to date
•
Knowing how to safely shut down your Drobo device
•
Using the Online User Guide and context-sensitive help to learn more about how to
manage and use your Drobo device
•
Using our knowledge base to answer almost any additional question
•
Registering your Drobo 5D/5Dt
•
Getting the support you may need
3.1 Using Best Practices
Although your Drobo 5D/5Dt provides redundancy and automatically protects your data against a
drive failure, it should only be one part of an overall, digital asset management strategy. To
better safeguard your valuable data, we strongly encourage you to review our guide on
best practices, which can be found at www.drobo.com/support/best_practices.
Our guide offers strategies to protect data beyond drive failures. Following best practices will help
maximize the safety of your data.
3.2 Keeping Your Software Up to Date
To ensure optimal performance, we highly recommend that you set your Drobo device to
automatically check for software updates. (You may have already done this during the initial
setup.) This feature keeps both Drobo Dashboard and your product’s firmware current. You
can also install updates from www.drobo.com/support/updates. If you would like to install a
firmware update from the Drobo website, see Manually Updating Firmware from the Website.
This section covers the following topics:
Checking for Software Updates Automatically
Checking for Software Updates Now
Manually Updating Firmware from the Website
3.2.1 Checking for Software Updates Automatically
The following steps keep your Drobo Dashboard and your Drobo device’s firmware up to date
automatically.
1. If it’s not already running, launch Drobo Dashboard from the host computer and select the
appropriate Drobo device on the All Drobos page.
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2. Click Dashboard Preferences on the Navigation menu.
The Dashboard Preferences page opens.
3. Ensure that the Enable automatic check for updates check box is selected, and then click
the OK button.
You can also deselect the Enable automatic check for updates check box, though we
recommend that you keep it selected.
4. When one or more software updates are available, a message opens, asking if you would like
to install the update(s). If so, click the Yes button and follow the prompts to install them.
3.2.2 Checking for Software Updates Now
The following steps ensure that Drobo Dashboard and your Drobo device’s firmware are up to
date.
1. In Drobo Dashboard, select the appropriate Drobo device on the All Drobos page.
2. Click the Tools option on the Navigation menu to open the Tools page.
3. In the Software Updates area of the Tools page, click the Check for Updates option. Note:
If needed, ensure that you are logged in to this Drobo device.
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4. If a software update is available, a dialog box opens, asking if you would like to install the
update. Click the Yes button and follow the prompts to install the update.
3.2.3 Manually Updating Firmware from the Website
To manually update the firmware from the website, take the following steps.
1. Go to www.drobo.com/support/updates and download the appropriate firmware file for your
Drobo 5D/5Dt, saving it to a folder that is not located on your Drobo device.
The firmware file ends in the file extension of .zip (e.g., 1.0.2.zip) and applies to both
Windows-based computers and the Mac.
Please ensure that you have read and write privileges to this folder.
2. Launch Drobo Dashboard, select the Drobo 5D from the All Drobos page.
3. Click the Tools option on the Navigation menu for the selected Drobo device to open the
Tools page.
4. In the Software Updates section, click the Manual Update option.
A warning message opens, asking you to complete or stop any data transfers.
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5. Ensure that the Drobo device is not actively transferring data (blinking yellow and green), and
then click the OK button.
A dialog box opens, asking you to locate the zip file on your computer.
6. Please do so and then click the Open or OK button.
Drobo install the firmware. When finished, a message opens, asking you to reboot your
Drobo device to complete the installation.
7. Click the Yes button.
Drobo shuts down and restarts after the new firmware is installed.
3.3 Safely Shutting Down Your Drobo 5D/5Dt
If you plan to shut down your Drobo device for any reason, it is very important that you always do
so safely. Improper Drobo device shutdowns may cause file corruption and/or data loss.
Note: When the Drobo 5D/5Dt is shut down, but still plugged in and connected to the computer via
its Thunderbolt connector, the Drobo 5D/5Dt will still be able to pass data through a Thunderbolt
daisy chain. This allows the Drobo device to be off while a device or monitor down the chain
continues to function.
It is a good idea to shut down your Drobo device before any of the following situations:
•
You are not going to be using your Drobo device for an extended period
•
You are going to disconnect the cable(s) or power cord
•
You want to move your Drobo to another location
•
You are going to remove the entire disk pack
•
You are going to apply operating system updates This section covers the
following topics:
Safely Shutting Down Your Drobo 5D/5Dt Using Drobo Dashboard
Safely Shutting Down Your Drobo 5D/5Dt Manually
3.3.1 Safely Shutting Down Your Drobo 5D/5Dt Using Drobo Dashboard
This is the recommended method for safely shutting down your Drobo device.
1. Check that the activity light on your Drobo device is off, indicating that no data is actively
being transferred to or from your Drobo device.
Note: If data is actively being transferred, the activity light will be blinking green.
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2. Also check to ensure the drive bay action indicator lights are not blinking alternately between
yellow and green. This indicates that your Drobo device is busy working to protect your data.
Wait until these lights are a solid green.
Note: If one or more drive bay lights are red, you need to add capacity or replace the current
drive. However, you can still safely shut down your Drobo device.
3. In Drobo Dashboard, select the Drobo device that you would like to shut down from the All
Drobos page, and click the Tools option on the Navigation menu.
The Tools page opens.
4. In the Drobo Operations area, select the Shutdown option.
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A message box opens, asking you to confirm the shutdown.
5. Click the Yes button.
It can take up to two minutes for your Drobo device to power down. Afterwards, the power
light turns off, indicating your Drobo device has shut down.
3.3.2 Safely Shutting Down Your Drobo 5D/5Dt Manually
Although we recommend that you use Drobo Dashboard to shut down the Drobo device, you can
also manually shut down the Drobo device safely using the following steps.
1. Check that the activity light on your Drobo device is off, indicating that no data is actively
being transferred to or from your Drobo device.
Note: If data is actively being transferred, the activity light will be blinking green.
2. Also check to ensure the drive bay action indicator lights are not blinking alternately between
yellow and green. This indicates that your Drobo device is busy working to protect your data.
Wait until these lights are a solid green.
Note: If one or more drive bay lights are red, you need to add capacity or replace the current
drive. However, you can still safely shut down your Drobo device.
3. Unmount or eject the Drobo device volume(s) by doing one of the following:
•
On a Mac, click and drag the Drobo device volume(s) to the trash.
•
In Windows, click on Safely Remove Hardware in your system tray (which is located in
the lower-right of your screen, and accessible by clicking an up arrow), and then select
the appropriate Drobo device.
4. Press the power toggle button on the back of your Drobo device once.
It can take up to two minutes for your Drobo device to power down. But afterwards, the power
light turns off, indicating your Drobo device has shut down.
3.4 Using the Online User Guide
After you’ve set up your Drobo device, you’re ready to use it to store and back up data. To learn
how to manage and use your Drobo device, refer to the Online User Guide for your product, which
can be found within Drobo Dashboard by clicking the Help & Support option on the Navigation
menu, and clicking the View Drobo User Guide icon. The latest version can also be found at
www.drobo.com/support/documentation.php.
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3.5 Using Context-Sensitive Help
On the top right corner of Drobo Dashboard, you will find a? Button. Click this button to display
context-sensitive help. The Help window opens in your Internet browser, providing information
particular to the page from which you clicked for help.
3.6 Using the Knowledge Base
Our searchable knowledge base provides answers to almost any question related to your Drobo
device that you cannot find in the Online User Guide. To access our knowledge base follow the
steps below.
1. In the Drobo Dashboard, click the Help and Support option on the Navigation menu. The
Help and Support page opens.
2. In the Check Drobo online resources! area, click the Search Knowledge Base link to
open the Drobo Knowledge Base web page.
Note: You can access our knowledge base at http://support.drobo.com/app/answers/list.
3.7 Registering Your Drobo 5D/5Dt
If you did not register your Drobo device during setup, you can do so from within Drobo
Dashboard.
Note: You will need to be connected to the Internet to perform this action.
1. In Drobo Dashboard on the All Drobos page, select the Drobo device you need to register
and click the Help and Support option on the Navigation menu. The Help and Support
page for that Drobo device opens.
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2. In the Drobo Registration area, click on the Register my Drobo devices link. The
Registration page opens.
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3. Do one of the following:
•
If you do not have a Drobo account, click the Create a new Drobo account link. A one
page form opens in your web browser. Fill this in and click Create Account. Fill this in
and create your account, and then return to this step to log into your account.
•
If you already have a Drobo account, select the Register new Drobo with my Drobo
account option, and then enter your Drobo username and password. You can click the
Forgot username or password link if needed. Continue with step 4.
4. Click the Next button.
Your connected Drobo devices, and their serial numbers display.
5. Select the Drobo device you would like to register, enter its purchase date and select the
region from where you purchased it, as pictured.
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Tip: You can click the Skip this step for now check box at any time.
6. Click the Register Drobo button.
The next page shows with a check mark that your product has been registered.
Note: You can choose to purchase a DroboCare license by clicking on that link.
7. Repeat steps 5 and 6 to register additional Drobo devices.
8. When finished, click the Done button.
You are returned to the Help and Support page.
3.8 Getting Support
To get support, first be sure to register your product at https://myproducts.drobo.com/login, if you
haven’t already done so. You can then go to www.drobo.com/support for details on how to
contact support.
You can also find support in Drobo Dashboard.
•
In Drobo Dashboard on the All Drobos page, select the Drobo device for which you need to
get support, and then click the Help and Support option on the Navigation menu.
The Help and Support page opens and allows you to register your Drobo, access the online
user guide and knowledge base, contact the Drobo support team and create a diagnostics
file.
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You can also obtain additional hardware and phone support by purchasing DroboCare. The
DroboCare™ support program extends your peace of mind beyond the standard warranty term
and phone support that is included with your Drobo product purchase. To learn more about
DroboCare visit: www.drobo.com/drobocare. Also see our DroboCare FAQ at:
http://support.datarobotics.com/app/answers/detail/a_id/343.
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