HP SimpleSave Hard Drive (USB 2.0 and USB 3.0) FAQ Last updated: 9/20/2011 Contents Q: Q: Q: Q: Q: What should I do if nothing happens when I plug in my device?.......................................................2 What should I do if the backup icon is no longer in my computer’s system tray?................................. 3 What can I do if SimpleSave encounters a file error? ...................................................................... 3 What should I do if I have to reformat my SimpleSave USB 2.0 or USB 3.0 External HDD………………..3 Where can I get additional help with my SimpleSave hard drive?.......................................................4 Q: What should I do if nothing happens when I plug in my device? A: In some environments, the auto-play feature for devices may be disabled. There are two possible options, depending on whether the External HDD is a USB 2.0 drive or a USB 3.0 drive. Both options are covered below: 1: Select “My Computer” or “Computer” from the Windows menu. 2: For a USB 2.0 drive - locate the drive called “HP Launcher” and double-click on the HPLauncher.exe application. Example) Windows 7 Screenshot of “Computer” using a HP SimpleSave USB 2.0 External Hard Drive. Note: The HP Launcher CD Partition is not present on HP USB 3.0 External Hard Drives and if autoplay is enabled, the computer will simply bring up the auto-play window with an option to browse the drive folders (much like plugging in any external USB Storage Device): Example) If auto-play is enabled on a USB 3.0 drive, “Open folder to view files” should be displayed. Example) Windows 7 Screenshot of “Computer” using a HP USB 3.0 Portable Hard Drive. 3: If the software still has not launched correctly, select the “HP SimpleSave” drive (USB 2.0), the “HP Portable Drive” (USB 3.0) or “HP Desktop Drive” (USB 3.0) to browse the contents. Example) Directory Structure of HP SimpleSave External Hard Drives. 4: Double-click the “HPSimpleSave.exe” file within the folder. Q: What should I do if the backup icon is no longer in my computer’s system tray? A: First, click on the arrow at the left of the system tray to ensure that the icon is not visible. If it can be seen (as below) then you can use it to run the SimpleSave application. Simply right click on the icon, and then select “Launch HP SimpleSave”. Example) Windows 7 System tray with SimpleSave Icon If the icon cannot be seen, please follow these steps: 1: Ensure the drive is powered. 2: Unplug the USB cable from the PC, re-insert it and wait for the drive to re-initialize. 3: By default, the SS monitor should be available after running the SimpleSave application, so if steps 1 and 2 do not work, please run the application and perform a backup or simply exit from the main backup screen. Q: What can I do if SimpleSave encounters a file error? A: If SimpleSave encounters any problems during the file backup, a backup report log will be created which will identify any files that were not backed up. If there were files that did not get backed up, exit all applications that are in use, and rerun the SimpleSave backup application. Q: What should I do if I have to reformat my SimpleSave USB 2.0 or USB 3.0 External HDD? A: Windows will only allow reformat of the NTFS file system on external Hard Drives. A 3rd party utility will be needed if the user wishes to reformat as FAT32. These steps are valid regardless of the format chosen: 1: Formatting the hard drive will destroy all data that is present, so it is recommended that all data be backed up before attempting a reformat of the external HDD. The user can choose to save all data by copying current files to a temporary location and then moving them back after format. 2: In the event that the SimpleSave software needs to be downloaded and re-installed, please follow the instructions on http://hpsupport.wdc.com/ under “Install Guides, Manuals, and Downloads”. Select your drive model and then go to the “software downloads” section for complete instructions. 3: IMPORTANT: Once the drive is reformatted, the properties must be set to “Full Control” for HP SimpleSave to work correctly. To do this: Right Click the Drive in my computer and select “properties”: Example) XP Drive Properties Screenshot Select the “Security” tab and set all permissions to “Full Control”: Example) XP Security Tab with “Full Control” Selected Q: Where can I get additional help with my SimpleSave hard drive? A: Please visit our product support page by visiting http://www.hp.com/support or at http://hpsupport.wdc.com/ more information.