Godex RT230

Godex RT230
RT200/RT230 BARCODE PRINTER
USER MANUAL
User Manual : RT200 series
Version
: Rev. 1.3
Issue Date : 2012.10.25
P/N
: 920-014311-00
RT200/RT230 USER MANUAL
CONTENTS
1
Barcode Printer
001
1.1
Box Content
001
1.2
Getting To Know Your Printer
002
2
Printer Setup
005
2.1
Open The Printer
005
2.2
Loading The Ribbon
006
2.3
Loading The Label Roll Module
010
2.4
Connecting The Printer To The Host Computer
013
2.5
Installing Printer Driver and GoLabel with Super Wizard CD
015
3
Printer Setting And Control
020
3.1
Operation Panel
020
3.2
Label Calibration and Self Test
021
3.3
Error Alerts
023
4
NetSetting For Ethernet
024
4.1
Installing The NetSetting Software
024
4.2
The Interface of NetSetting
025
5
Accessories
032
5.1
Preparation Steps
032
5.2
Installing The Label Dispenser
034
5.3
Installing The Cutter
040
6
Maintenance and Adjustment
044
6.1
Cleaning The Print Head
044
6.2
Troubleshooting
045
Appendix
Product Specifications
Interface
Contents
RT200/RT230 USER MANUAL
FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS
This equipment has been tested and found to comply with the limits for a CLASS A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at own expense.
EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS
This equipment has been tested and passed with the requirements relating to electromagnetic
compatibility based on the standards EN 55022:1998+A1:2000+A2:2003, CISPR 22,
Class A EN 55024: 1998+A1: 2001+A2: 2003, IEC 61000-4 Series EN 61000-3-2/2000&EN 61000-3-3/1995.
The equipment also tested and passed in accordance with the European Standard EN55022 for the
both Radiated and Conducted emissions limits.
RT200 SERIES
TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS
EN55022: 1998, CLSPR 22, Class A/EN55024: 1998/IEC 61000-4 Serial/EN61000-3-2: 2000/EN 6100-3-3:
1995/CFR 47, Part 15/CISPR 22 3rd Edition: 1997, Class A/ANSI C63.4: 2001/CNS 13438/IEC60950-1: 2005
(EN 60950-1: 2006+A11: 2009)/ GB4943: 2001/ GB9254: 1998/GB17625.1: 2003/EN60950-1: 2001
Caution
**** Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type recommended by
the manufacturer.
**** Dispose of used batteries according to the manufacturer’s instructions.
**** Only use with designated power supply adapter model.
**** Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Declaration
RT200/RT230 USER MANUAL
SAFETY INSTRUCTIONS
Please read the following instructions carefully.
1.
Keep the equipment away from humidity.
2.
Before you connect the equipment to the power outlet, please
check the voltage of the power source.
3.
Make sure the printer is off before plugging the power connector
into the power jack.
4.
It is recommended that you connect the printer to a surge
protector to prevent possible transient overvoltage damage.
5.
Be careful not to get liquid on the equipment to avoid electrical
shock.
6.
For safety and warranty reasons, ONLY qualified service personnel
should open the equipment.
7.
Do not repair or adjust energized equipment under any
circumstances.
Safety instructions
1
Barcode Printer
1.1
Box Content
Please check that all of the following items are included with your printer.

RT200/RT230 Barcode Printer

Label Stock

USB Cable


Ribbon Module

Power Adapter
Empty Ribbon Core
Power Cord
Ribbon
AC Adapter
CD

RT200/RT230 Quick Guide
Including GoLabel software
and RT200/RT230 user manual.
RT200i
RT200/
001
Series
1
Barcode Printer
1.2
Getting To Know Your Printer
Device Overview

Front View
LED INDICATOR
OPERATION PANEL
FEED BUTTON
POWER BUTTON
FRONT
COVER RELEASE CATCHES
Pull catches for opening the printer cover

Rear View
FAN-FOLD LABEL INSERT
Feed slot for continuous labels
ETHERNET PORT
AUTO CALIBRATION BUTTON
SERIAL PORT
USB PORT
POWER JACK
002
1

Barcode Printer
Bottom View
COVER OF THE MODULE CONNECTION JACKS
**** Cut-outs are not intended for wall-mount use.
003
1
Barcode Printer
The Internal View Of Printer
LABEL SUPPLY MODULE
PAPER PRESS BAR
TOP COVER
LABEL SUPPLY HUB
RELEASE CATCH
RELEASE CATCH
Release catch for closing
the printer cover
Release catch for opening
the label supply hub
LABEL SENSOR MODULE
LABEL GUIDES
PLATEN MODULE
LABEL SENSOR
GUIDE TRACK
PLATEN
PLATEN LOCKERS
The Printing Mechanism
RIBBON REWIND MECHANISM
RIBBON REWIND WHEEL
HOLDER OF RIBBON REWIND CORE
RIBBON SUPPLY MECHANISM
HOLDER OF RIBBON SUPPLY CORE
RIBBON SUPPLY WHEEL
PRINT HEAD
004
2
Printer Setup
2.1
Open The Printer
Open The Printer Cover And The Printing Mechanism
Place the printer on a flat surface. Open the printer cover by pulling the release catches on both sides of the printer
and lift the cover.
Pull the catches toward the direction
Pull the catches toward the direction
COVER RELEASE CATCHES
Pull the catches for opening the printer cover
Lift the printer cover backward
The printing mechanism is lifted up
with the printer cover
005
2
Printer Setup
2.2
Loading The Ribbon
A New Ribbon Module Installation
A NEW RIBBON
1.
EMPTY RIBBON CORE
Attach the ribbon to the empty ribbon core with the adhesive strip at the end of the ribbon.
Notch on left side
Stick on empty ribbon core
2.
Wind the ribbon around the empty ribbon core for 2 to 3 circles.
Wind the ribbon around the core
3.
A ribbon module is assembled as below.
A NEW RIBBON MODULE
RIBBON SUPPLY
RIBBON REWIND
006
2
Printer Setup
Load The Ribbon On The Printer
For Ribbon Supply Module
RIBBON SUPPLY MODULE
1.
Place the right-hand side of ribbon first.
Push the ribbon to tighten
the spring of the holder
Right side
SPRING OF HOLDER
Align the ribbon core
to the holder
2.
Then place the left-hand side of the ribbon.
Align the notch of the ribbon core to the spoke
Left side
NOTCH OF RIBBON CORE
SPOKE
007
2
3.
Printer Setup
The ribbon supply module loading is completed.
Load The Ribbon On The Printer
For Ribbon Rewind Module
RIBBON REWIND MODULE
1.
Pass the ribbon to round the print head.
Move the empty ribbon core upward
to ribbon rewind mechanism
008
2
2.
Printer Setup
Place the right-hand side of empty ribbon core first.
Right side
Align the empty ribbon core to the holder
Push the empty ribbon core
to tighten the spring of the holder
SPRING OF HOLDER
3.
Then place the left-hand side of the empty ribbon core.
Turn the ribbon wheel to align the notch of empty ribbon core to the spoke.
Left side
Rotate backward
Align the notch of empty ribbon core
to the spoke
NOTCH OF RIBBON CORE
SPOKE
4.
Turn the ribbon rewind wheel to tighten the ribbon until it has no wrinkles.
The ribbon loading is completed once the ribbon supply module and ribbon rewind module are assembled
correctly.
Rotate backward
RIBBON REWIND WHEEL
009
2
Printer Setup
2.3
Loading The Label Roll Module
A New Label Supply Module Loading
LABEL STOCK
LABEL SUPPLY HUB
1.
Unlock the release catch to lift the label supply hub.
1
Push rightward
2
Lift the label supply hub upward
2.
Place the label stock on the label supply hub.
Place on the label supply hub
010
2
3.
Printer Setup
Push the label supply module downward and close the release catch.
Push downward to fix the module
4.
A new label supply module is completed.
Loading The Label Roll Module On The Printer
1.
Feed the Label through the label guides and adjust the label guides to the label width. The label guides will help
to prevent the label swaying.
Through the label guides
Adjust the label guides
011
2
2.
Printer Setup
Unlock the release catch to close the printer cover.
2
1
Close the printer cover
3.
Push the release catch
Press the FEED key and make sure the label is fed smoothly. The label loading is completed now.
**** Please keeps the rack gear clean to ensure the smoothness of label holder.
012
2
Printer Setup
2.4
Connecting The Printer To The Host Computer
1.
Please make sure that the printer is switched off.
2.
Connect the power cord to the AC adapter.
POWER CORD
AC ADAPTER
Connect the jack of the power adapter to the printer and connect the plug of the power adapter to the socket
of the wall.
RT200/RT230 BARCODE PRINTER
POWER ADAPTER
JACK
SLOT
THE WALL
PLUG
013
SOCKET
2
3.
Printer Setup
Connect the USB/serial cable to the printer and host computer.
RT200/RT230 BARCODE PRINTER
USB PORT
USB CABLE
PLUG
PLUG
PC
SOCKET
4.
Pressing the power button. The power LED indicator should now lights up.
Pressing the power button
POWER LED INDICATOR
OPERATION PANEL
014
2
Printer Setup
2.5
Installing Printer Driver and GoLabel with Super Wizard CD
1.
Insert the Super Wizard CD in the CD/DVD drive of the host computer and the program should pop up
automatically. You will see the Welcome screen first. On the Welcome screen, choose “Standard Installation”.
2.
The wizard will then ask you to make sure your USB and power cables are connected and that the power is
turned on. Make sure that is done and then click “Next”.
3.
The next screen you will see is, “Install the GoLabel Software and Windows driver”. Click “Next” to continue.
****If the Super Wizard program did not run automatically, you can either turn on the “Auto-run” setting for your
CD/DVD driver or double-click the icon of CD/DVD driver to run the program.
015
2
Printer Setup
4.
As the printer driver and GoLabel are installing, a screen will display a progress bar.
5.
Once the installation is complete, you can start to make and print labels with GoLabel or throug the printer driver.
6.
As the optional steps, you can also print a test label or register your printer during the “Standard Installation”
procedure.
****If you need more resources, tools or reference documents, you can also find them on Super Wizard CD. Just click
“Other Choices” on Welcome Screen to access the files.
016
2
Printer Setup
Installing Printer Driver Directly From CD Folder
1.
Insert the product CD in the CD/DVD drive of the host computer and open the "Seagull Drivers" folder on the CD.
Select the icon for the driver file and click it to start the installation.
2.
Follow the instructions on the screen. The Driver Wizard guides you through the installation procedure.
Select "Install printer drivers".
3.
Specify your printer model.
Godex RT200
017
2
Printer Setup
4.
Specify the port used to connect the printer to the host computer.
5.
Enter a printer name and assign the appropriate rights.
Godex RT200
6.
Once the installation is complete, a summary of the printer settings is displayed.
Check whether the printer settings are correct and click "Finish" to start copying the driver files.
Wait until copying is complete, then finish the installation.
Godex RT200
Godex RT200
018
2
7.
Printer Setup
Once the driver installation is complete, the new printer should appear in the "Printers and Faxes" folder.
Godex RT200
Godex RT200
019
3
Printer Setting And Control
3.1
Operation Panel
Operation Panel Introduction
POWER LED
STATUS LED
OPERATION PANEL
FEED BUTTON
POWER BUTTON
POWER Button
Press the POWER button and the LED indicator lights up green. The printer is on “ Ready to print “ status now.
When printer is turned on, keep pressing the POWER button for 3 seconds will turn the printer off.
FEED Button
When you press the FEED button, the printer moves the label to the defined stop position.
If you are using continuous labels, pressing the FEED button will move label stock until you release the button again.
If you are using individual labels, pressing the FEED button will move only one label.
If the label does not stop at the correct position, you need to run the auto-detection function on the label stock, please see Section 3.2 Label
Calibration and Self Test.
LED Indicators
LED Indicator
Status
Description
Green
Standby
The printer is ready for operation.
Red
Error
The printer has detected an error.
See Section 3-3. Error Alerts.
020
3
Operation Panel
3.2
Label Calibration and Self Test
Label Calibration
The printer can automatically detect and store label height.
That means the host computer does not need to transmit the label height to the printer.
Self Test
Self-test function lets you check whether the printer is functioning normally.
Here is how you run the label size calibration and self test.
1.
Check that the label stock is loaded correctly.
2.
Turn off the printer.
3.
Turn the printer on again, keeping the FEED button pressed. When the LED starts to flash red, release the FEED
button. The printer will now measure the label stock and store the label height.
4.
Once the printer has successfully measured the label stock, it will print a self-test label.
The contents of a self-test printout are listed below.
Model & Version
USB ID setting
Serial port setting
MAC address of Ethernet port
IP protocol setting
IP address of Ethernet port
RT200:GX.XXX
USB S/N:12345678
Serial port:96,N,8,1
MAC Addr:xx-xx-xx-xx-xx-xx
DHCP Enable
IP xxx.xxx.xxx.xxx
Gateway setting
Gateway xxx.xxx.xxx.xxx
Netmask setting
Sub-Mask xxx.xxx.xxx.xxx
##################################
Number of DRAM installed
1 DRAM installed
Image buffer size
Image buffer size:1500 KB
Number of forms
0000 FORM(S) IN MEMORY
Number of graphics
Number of fonts
0000 GRAPHIC(S) IN MEMORY
000 FONT(S) IN MEMORY
Number of Asian fonts
000 ASIAN FONT(S) IN MEMORY
Number of Databases
000 DATABASE(S) IN MEMORY
Number of Scalable fonts
Free memory size
Speed, Density, Ref. Point, Print direction
000 TTF(S) IN MEMORY
4073 KB FREE MEMORY
^S4 ^H8 ^R000 ~R200
Label width, Form length, Stop position
^W102 ^Q100,3 ^E18
Cutter, Label Dispenser, Mode
Option:^D0 ^O0 ^AD
Sensor Setting
Code Page
Printer is on factory default
Reflective AD:1.96 2.84 2.49[0.88_23]
Code Page:850
Default state=Yes
021
3
Operation Panel
Auto Label Calibration Button
Keep pressing AUTO CALIBRATION button for 1 second, the printer can immediately run the label size calibration.
AUTO CALIBRATION BUTTON
Press
Calibration button can be used to find correct printing position or eliminate the “Media Error” problem.
Press
022
3
Operation Panel
3.3
Error Alerts
In the event of a problem that prevents normal functioning of the printer, you will see an error message on LED
indicators and hear some beep signals. Please refer to below table for the error alerts.
Error Light
POWER LED
Colour

STATUS LED
Red
OPERATION PANEL
Flashing Frequency

Flashing

Light On
LED Indicator
POWER
LED
STATUS
LED
Type
Beeps
Print Head Error
2 x 4 beeps
Print Head Error
None
Media Error
Media Error
2 x 3 beeps
2 x 2 beeps
Description
The printing mechanism is not
correctly closed.
Solution
Open the print mechanism and
close it again.
Once the print head has cooled
High temperature at the print head. down, the printer switches to
standby mode.
No ribbon is installed and the printer Make sure that the printer is set to
displays an error.
direct thermal printing mode.
The ribbon is finished or the label
supply hub is not moving.
Replace the ribbon roll.
No paper is detected.
Make sure that the label sensor is
positioned correctly. If the sensor still
does not detect the paper, run the
auto-detection function again.
Paper is finished.
Replace the label roll.
Printer feed problem.
Possible reasons: the print medium
has become trapped around the
rubber roll; the sensor cannot
detect a gap or black mark
between the labels; there is no
paper. Please reset the sensor.
The memory is full. The printer prints Delete unnecessary data or install
the message "File System full".
additional memory.
File Error
Use the "~X4" command to print all
Unable to find file. The printer prints
files. Then check whether the files
the message "File Name Not
2 x 2 beeps
exist and whether the names are
Found".
correct.
A file of the same name already
Change the name of the file and try
exists. The printer prints the message
storing it again.
"Duplicate Name”.
023
4
NetSetting for Ethernet
4.1
Installing The NetSetting software
The NetSetting software is used to manage the network configurations when connecting the printer via Ethernet port.
It is available on product CD or can be downloaded from official website. To install the NetSetting, please follow
below steps.
1.
Insert the product CD in the CD/DVD drive of the host computer and open the "Ethernet" folder on the CD.
2.
Select the icon for the NetSetting installation file and click it to start the installation.
3.
Follow the instructions on the screen. The Setup Wizard guides you through the installation procedure.
4.
Specify the “Installation Folder".
5.
Click ”Next” to start the installation.
6.
Once the installation is completed; you will see the NetSetting icon on your desktop.
024
4
NetSetting for Ethernet
4.2
The Interface of NetSetting
Click the NetSetting icon to start the program; you will see the start page as below. The start page will display the
basic information of connected printer and your PC.
RT200
Click the magnifier icon to search the Godex printers which are connected via Ethernet port in you network
environment. Once a connected Godex printer is detected, it will be listed on the start page.
There are six tabs on the top of interface which can configure different types of network settings. But for the data
security reason, you need correct password to enter the configuration pages.
**** The default password is “1111”, you can change the password later from the “IP Setting” tab.
025
4
NetSetting for Ethernet
IP Setting
The IP Setting tab can change the printer name, Port number, Gateway setting and the password for configuring the
printer. You can also set the printer’s IP address ether by DHCP or by Static IP.
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
**** To fully benefit from the NetSetting software, you should be familiar with basic networking principles. Please
contact your network administrator for related network setting information.
026
4
NetSetting for Ethernet
Alert Path Setting
NetSetting will send the alert messages to designated mail account when the error happened on printer. The alert
messages are sent by SMTP (Simple Mail Transfer Protocol) or SNMP (Simple Network Management Protocol).
You can set or change the configurations of SMTP and SNMP on this “Alert Path Setting” tab.
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
027
4
NetSetting for Ethernet
Alert Message Setting
For the alert message notification function, you can decide which error cases need to be sent out to the operator.
Moreover, the alert messages can be set to be sent by SMTP, SNMP or both.
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
028
4
NetSetting for Ethernet
Printer Configuration
Set or change the configurations of connected printer. Most of key settings for the printer operation can be done
by this setting page.
RT200
You can press “Set” button to apply the settings and “ReGet” button to refresh the setting values.
029
4
NetSetting for Ethernet
User Command
The “User Command” tab provides a communication interface for operator to control the printer. Input printer
commands in "Input Command" window and press “Send Command” button, the commands will be sent to the
printer.
For some commands that will return response message, the message will be displayed in "Output Message" window.
You can press “Send Command” button to send printer commands via Ethernet port and control the printer
remotely.
030
4
NetSetting for Ethernet
Firmware Download
On “Firmware Download” tab, the current version of printer firmware will be showed on the screen. If you need to
update the printer firmware, just specify the file location of firmware file and press “Start Download Firmware” button.
The printer firmware then can be updated remotely.
BOOT : 1.000a1 F/W : RT200 1.000a
In addition to the firmware update, you can press “Recover To Factory Settings” button to restore the printer
configurations back to factory default.
031
5
Accessories
5.1
Preparation Steps
Before installing the optional modules, please make some preparations as follows.
1.
Turn off the printer
2.
Open the printer cover and the printing mechanism
Remember to switch off the printer before installing any module.
Open the printer cover by pulling the release catches on both sides of the printer and lift the cover.
Please see the Section 2.1 for further information about Open The Printer.
The printing mechanism is lifted up
with the printer cover
3.
Remove the front cover
Please pull frontward to remove the front cover.
Pull frontward
032
5
4.
Accessories
Remove the platen
Lift up the release clips on both sides of the platen to release and pull upward the platen.
Release the clip
CLIP
Pull up the platen
5.
Ribbon loading
Please see the Section 2.2 for further information about Loading The Ribbon.
6.
Label loading
Please see the Section 2.3 for further information about Loading The Label Roll Module.
033
5
Accessories
5.2
Installing The Label Dispenser
The Overview Of The Label Dispenser
PAPER SENSOR
PAPER FEED ROLLER
CONNECTION CABLE OF LABEL DISPENSER
COVER
Preparation Steps
Please see the Section 5.1 Preparation Steps to complete the preparation steps before installing the label dispenser.
Installing The Label Dispenser
1.
Pass the connection cable through the slot of the printer.
**** A label liner thickness of 0.006 mm ± 10% and a weight of 65 g/m2 ± 6% are recommended.
**** The label dispenser will take labels up to a max. width of 60 mm.
**** When using the label dispenser, set the stop position (printer command ^E) to 13.
034
5
Accessories
2.
Place label dispenser to align both holes of screw and then tighten the screws.
3.
Place the platen back to the printer and lock the clips.
Lock the clip
CLIP
4.
Close the top cover and printing mechanism.
5.
Turn the printer upside down.
035
5
6.
Accessories
Open the cover on the bottom of printer.
COVER OF THE MODULE CONNECTION JACKS
Open the cover
7.
Plug the connector fo the label dispenser to the jack.
Plug
JACK
CONNECTOR OF THE CONNECTION CABLE
8.
Close the cover of the module connection jacks.
COVER OF THE MODULE CONNECTION JACKS
Close the cover
****The printer must be switched off when plugging the connector, or the motherboard may be destroyed!
****There are 2 jacks : the lower jack for the label dispenser, the upper jack for the cutter.
CUTTER JACK
LABEL DISPENSER JACK
036
5
Accessories
Loading Label Roll With The Label Dispenser Module
1.
Remove the first label from the label stock.
LABEL STOCK
LABEL LINER
Tear a label
2.
THE FIRST LABEL
Feed the Label stock through the label guides.
Through the label guides
3.
Pull the label liner through the platen and the steel of the label dispenser.
LABEL LINER
PLATEN
STEEL
****Labels should be at least 25 mm high.
037
5
4.
Accessories
The feeding path of label and liner should be as shown in below graphic.
LABEL
LABEL LINER
LABEL STOCK
PLATEN
ROLLER
5.
Close the label dispenser and printer cover. The installation is completed now.
Close the cover
038
5
6.
Accessories
Press the FEED button to feed the label. The label will be peeled from the liner while it passes through the label
dispenser.
Press the feed key
LABEL
LABEL LINER
**** There is a paper sensor on the Label Dispenser module. It will stop the printing if it is covered by label. Remove
the last printed label and the printer will then continue to print next label.
Press the feed key
PAPER SENSOR
039
5
Accessories
5.3
Installing The Cutter
The Overview Of The Cutter
CONNECTION CABLE OF CUTTER
FEED-OUT SLOT
COVER
Preparation Steps
Please see the Section 5.1 Preparation Steps to complete the preparation steps before installing the cutter.
Installing The Cutter
1.
Pass the connection cable through the slot of the printer.
****Remember to switch off the printer before installing the cutter.
****Do not use to cut adhesive labels! Glue residue will be left on the cutter blade and impair its functioning. The
cutter has a blade life of 1000,000 cuts when using paper weighing 120g/m², and of 500,000 cuts when using
paper weighing 120g/m² - 170g/m².
****You can cut paper with a max. width of 60mm.
****With the cutter installed, set the stop position in Qlabel to 30, and the E value to 30.
040
5
Accessories
2.
Place the cutter to align both holes of screw and then tighten the screws.
3.
Place the platen back to the printer and lock the clips.
Lock the clip
CLIP
4.
Close the top cover and printing mechanism.
5.
Turn the printer upside down.
041
5
6.
Accessories
Open the cover on the bottom of printer.
COVER OF THE MODULE CONNECTION JACKS
Open the cover
7.
Plug the connector for the cutter to the jack.
Plug
JACK
CONNECTOR OF THE CONNECTION CABLE
8.
Close the cover of the module connection jacks.
COVER OF THE MODULE CONNECTION JACKS
Close the cover
****The printer must be switched off, or the motherboard may be destroyed!
****There are 2 jacks : the lower jack for the label dispenser, the upper jack for the cutter.
CUTTER JACK
LABEL DISPENSER JACK
042
5
Accessories
Installing The Label Roll Module On The Printer
1.
Pass the labels through the guides and the cutter.
Through the label guides
Through the cutter
2.
Close the top cover and printing mechanism. To finish, press the FEED button to set the label position.
Close the top cover
Press the feed key
****We advise against using inside wound label stock.
****Labels should be at least 30 mm high. When using the printer with the cutter, you should set the stop position
(^E) to 30.
043
6
Maintenance And Adjustment
6.1
Cleaning The Print Head
Dirt on the print head or ribbon, or glue residue from the label stock may result in inadequate print quality. The printer
cover must therefore always be closed during printing. Keeping dirt and dust away from the paper or labels ensures a
good print quality and a longer lifespan of the print head.
Cleaning Steps
Here is how you clean the print head.
1.
Turn off the printer.
2.
Open the printer cover.
3.
Remove the ribbon.
4.
To remove any label residue or other dirt from the print head (see red arrow), please use a soft lint-free cloth
dipped in alcohol.
To clean the print head
PRINT HEAD
****The print head should be cleaned once a week.
****Please make sure that there are no metal fragments or other hard particles on the soft cloth used to clean the
print head.
044
6
Maintenance And Adjustment
6.2
Troubleshooting
Problem
The printer is switched on but the LED
does not light up.
The LED lights up red and printing is
interrupted.
Solution
♦
Check the power supply.
Please see the Section 2.4
♦
Check the software settings (driver settings) or command codes.
♦
Look for the error alert in the table in Section 3.3. Error Alerts.
♦
Check whether the print mechanism is closed correctly.
Please see the Section 3.3
The label stock passes through the printer
but no image is printed.
♦
Please make sure that the label stock is loaded the right way up
and that it is suitable material.
♦
Choose the correct printer driver.
♦
Choose the correct label stock and a suitable printing mode.
♦
Clear the paper jam. Remove any label material left on the
thermal print head and clean the print head using a soft lint-free
cloth dipped in alcohol.
The label stock jams during printing.
Please see the Section 6.1
There is no printed image on some parts
of the label.
There is no printed image on part of the
label or the image is blurred.
The printed image is positioned
incorrectly.
A label is missed out during printing.
♦
Check whether any label material or ribbon is stuck to the thermal
print head.
♦
Check for errors in the application software.
♦
Check whether the starting position has been set incorrectly.
♦
Check the ribbon for wrinkles.
♦
Check the thermal print head for dust or other dirt.
♦
Use the internal “~T” command to check whether the thermal print
head will carry out a complete print job.
♦
Check the quality of the print medium.
♦
Check whether there is paper or dust covering the sensor.
♦
Check whether the label stock is suitable. Contact your supplier.
♦
Check the paper guide settings.
♦
Check the label height setting.
♦
Check whether there is dust covering the sensor.
♦
Run the auto-detection function.
Please see the Section 3.2
The printed image is blurred.
♦
Check the darkness setting.
♦
Check the thermal print head for dust or dirt.
Please see the Section 6.1
The cutter does not cut off the labels in a
straight line.
♦
Check whether the label stock is positioned straight.
The cutter does not cut off the labels
completely.
♦
Check whether the label is more than 0.2 mm thick.
When using the cutter, the labels are not
fed through or cut off incorrectly.
♦
Check whether the cutter has been correctly installed.
♦
Check whether the paper guides are functioning correctly.
The label dispenser is not functioning
normally.
♦
Check whether there is dust on the label dispenser.
♦
Check whether the label stock is positioned correctly.
**** If any problems occur that are not described here, please contact your dealer.
045
RT200/RT230 USER MANUAL
APPENDIX
PRODUCT SPENIFICATIONS
RT200
Model
Print Method
RT230
Thermal Transfer / Direct Thermal
Resolution
203 dpi (8 dots/mm)
300 dpi (12 dots/mm)
Print Speed
5 IPS (127 mm/s)
4 IPS (102 mm/s)
Print Width
2.12” (54 mm)
2.24” (56.9 mm)
Print Length
Min. 0.16” (4 mm)** ; Max. 68” (1727 mm)
Min. 0.16” (4 mm)** ; Max. 30” (762 mm)
Processor
32 Bit RISC CPU
Flash
Memory
SDRAM
Sensor Type
Types
Continuous form, gap labels, black mark sensing, and punched hole; label length set
by auto sensing or programming
Width
0.6” (15 mm) Min. – 2.36” (60 mm) Max.
Thickness
Label Roll Diameter
Core Diameter
Types
Ribbon roll diameter
Core diameter
Scalable fonts
Bitmap fonts
Asian fonts
Scalable fonts
1-D Bar codes
2-D Bar codes
Graphics
Interfaces
Control Panel
1.5” (38 mm) Max.
0.5” (12.7 mm)
EZPL, GEPL, GZPL auto switch
Bitmap fonts
Code Pages
Wax, wax/resin, resin
2.20” (56mm) – 2.32” (59mm)
DLL
Barcodes
1”, 1.5” (25.4 mm, 38.1 mm)
Width
Driver
Download Fonts
Max. 5” (127 mm)
360’ (110 m)
Label design software
Software
0.003” (0.06 mm) Min. - 0.008” (0.2 mm) Max.
Length
Printer Language
Resident Fonts
16MB SDRAM
Adjustable reflective sensor (full range). Fixed transmissive sensor, central aligned
Media
Ribbon
8MB Flash(4MB for user storage)
GoLabel (for EZPL only)
Windows 2000, XP, Vista, 7, Windows Server 2003 & 2008
Windows 2000, XP, Vista
6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270° rotatable
Bitmap fonts 8 times expandable in horizontal and vertical directions
90°, 180°, 270° rotatable
Bitmap fonts 90°, 180°, 270° rotatable, single characters 90°, 180°, 270° rotatable
Asian fonts 90°, 180°, 270° rotatable and 8 times expandable in horizontal and vertical
directions
Scalable fonts 90°, 180°, 270° rotatable
Code 39, Code 93, EAN 8 /13 (add on 2 & 5), UPC A/E (add on 2 & 5), I 2 of 5 & I 2 of 5
with Shipping Bearer Bars,
Codabar, Code 128 (subset A, B, C), EAN 128, RPS 128, UCC 128, UCC/EAN-128
K-Mart, Random Weight,
Post NET, ITF 14, China Postal Code, HIBC, MSI, Plessey, Telepen, FIM, GS1 DataBar
PDF417, Datamatrix code, MaxiCode, QR code, Micro PDF417, Micro QR code and
Aztec code
CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869, 737
WINDOWS 1250, 1251, 1252, 1253, 1254, 1255, 1257
Unicode (UTF8, UTF16)
Resident graphic file types are BMP and PCX, other graphic formats are
downloadable from the software
USB Device (B-Type)
Serial port: RS-232 (DB-9)
IEEE 802.3 10/100Base-Tx Ethernet port (RJ-45)
Two LEDs (Ready & Status)
Control key: FEED
Calibration button
Power on/off button
RT200/RT230 USER MANUAL
APPENDIX
PRODUCT SPENIFICATIONS
RT200
Model
Real Time Clock
Standard
Power
Environment
RT230
Auto Switching 100-240VAC, 50-60Hz
Operation temperature 41°F to 104°F (5°C to 40°C)
Storage temperature
Humidity
Operation
30-85%, non-condensing.
Storage
10-90%, non-condensing.
Agency Approvals
Dimension
-4°F to 122°F (-20°C to 50°C)
CE(EMC), FCC Class A, CB, CCC, cUL
Length
9.7” (245 mm)
Height
6.9” (175 mm)
Width
5.3” (136mm)
Weight
4 lbs (1.8Kg), excluding consumables
Options
Guillotine Cutter
Label Dispenser
External label roll holder for 10” (250 mm) O.D. label rolls
External label rewinder
Notice
* Specifications are subject to change without notice. All company and/or product names are trademarks and/or registered
trademarks of their respective owners.
** Minimum print height and maximum print speed specification compliance can be dependent on non-standard material
variables such as label type, thickness, spacing, liner construction, etc. Godex is pleased to test non-standard materials for
minimum print height and maximum print speed capability.
RT200/RT230 USER MANUAL
APPENDIX
INTERFACE
Pinout Description

USB
Connector Type :
Pin NO.
Function

1
VBUS
Type B
2
D-
3
D+
4
GND
Serial Port
Default settings: Baud rate 9600, no parity, 8 data bits, 1 stop bit, XON/XOFF
protocol and RTS/CTS
RS232 Housing(9-pin to 9-pin)
DB9 Socket
1
RXD
2
TXD
3
DTR
4
GND
5
DSR
6
RTS
7
CTS
8
RI
9
Computer
1
2
3
4
5
6
7
8
9
DB9 Plug
+5V, max 500mA
TXD
RXD
N/C
GND
RTS
CTS
RTS
N/C
Printer
****The total current to the serial port may not exceed 500mA.
Appendix
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