FAQ No. 01796 Q: What should I do if Sound Blaster Cinema

FAQ No. 01796 Q: What should I do if Sound Blaster Cinema
FAQ No. 01796
Sound Blaster Cinema
Affected Model: All
Q: What should I do if Sound Blaster Cinema (SBC) stops working after upgrading to
Windows 10?
A: Find your notebook and refer to the corresponding guide to solve the problem.
Notebook
GS60 2QD
GS60 2QE
GS70 2QD
GS70 2QE
GS30 2M
GE60 2QD
GE60 2QE
GE70 2QD
GE70 2QE
GT72 2QD
GT72 2QE
GT80 2QC
GT80 2QD
GT80 2QE
Other Models
Troubleshooting Guide
I. Update the latest version of BIOS to use
Nahimic.
II. Update the latest version of audio driver to
use Nahimic.
III. Re-install Sound Blaster Cinema (SBC)
Only MSI notebook with NVIDIA 900M Graphics supports Nahimic even if the pre-installed
sound effect software is Sound Blaster Cinema (SBC).
Exception: Belowed notebooks only support Sound Blaster Cinema (SBC).
GT60 2QD Dominator / GT60 2QD Dominator 3K Edition / GT60 2QE Dominator Pro 4K
Edition / GT60 2QD Dominator 4K Edition / GT70 2QD Dominator / GT70 Dominator Pro
Dragon Edition / GT70 Dominator Dragon Edition.
Prepared by MSI Notebook FAE
Version: 1.0
Date: 2015/10/02
1
I. Update the latest version of BIOS to use Nahimic:
A. Uninstall audio driver and SBC from your notebook. (FAQ)
B. Update BIOS to the latest version from your notebook download page.
C. Install the latest version of audio driver and Nahimic from your notebook
download page.
Notebook
GS60 2QD
GS60 2QE
GS70 2QD
GS70 2QE
Audio driver
6.0.1.7482 or later
6.0.1.7482 or later
6.0.1.7503 or later
6.0.1.7503 or later
Sound effect software
Update the latest
version of BIOS to use
Nahimic.
II. Update the latest version of audio driver to use Nahimic:
A. Uninstall audio driver and SBC from your notebook. (FAQ)
B. Install the latest version of audio driver and Nahimic from your notebook
download page.
Notebook
GS30 2M
GE60 2QD
GE60 2QE
GE70 2QD
GE70 2QE
GT72 2QD
GT72 2QE
GT80 2QC
GT80 2QD
GT80 2QE
Audio driver
6.0.1.7496 or later
6.0.1.7427 or later
6.0.1.7427 or later
6.0.1.7427 or later
6.0.1.7427 or later
6.0.1.7534 or later
6.0.1.7534 or later
6.0.1.7503 or later
6.0.1.7503 or later
6.0.1.7503 or later
Sound effect software
Update the latest
version of audio driver
to use Nahimic.
III. Re-install Sound Blaster Cinema (SBC):
A. Unistall the pre-installed version of SBC and audio driver. (FAQ)
B. Re-install the latest version of SBC and audio driver from your notebook
Windows 8.1 download page.
Prepared by MSI Notebook FAE
Version: 1.0
Date: 2015/10/02
2
Windows 10 will automatically override the MSI audio driver via Windows Update. If SBC
stops working after Windows Update install new audio driver, you might need to uninstall and
hide the driver update from Windows Update and then install the MSI audio driver.
C. If SBC can’t work properly with the correct version of SBC and audio driver,
please try to perform SBC in compatibility mode for Windows 8.
1. Open “File Explorer” and access to the location below.
This PC -> Disk (C:) -> Programs Files (x86) -> Creative -> Sound Blaster
Cinema -> Sound Blaster Cinema
2. Right click on the “SBCinema.exe” and select “Properties”.
3. Select “Windows 8” in the “Compatibility mode” drop down menu under
“Compatibility”, and click on “Apply”.
Prepared by MSI Notebook FAE
Version: 1.0
Date: 2015/10/02
3
4. Run SBC.
If SBC still can’t work, please follow the steps below to solve the problem.
 Delete the file “SBCiname.exe.configure” from software folder.
1. Perform “File Explorer” and access to the location below.
This PC -> Disk (C:) -> Programs Files (x86) -> Creative -> Sound Blaster
Cinema -> Sound Blaster Cinema
2. Delete “SBCiname.exe.configure”
Prepared by MSI Notebook FAE
Version: 1.0
Date: 2015/10/02
4
3. Restart your notebook and run SBC.
Prepared by MSI Notebook FAE
Version: 1.0
Date: 2015/10/02
5
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