RIM BlackBerry

RIM BlackBerry
uMobility User Guide
RIM Blackberry
Table of Contents
Introduction ......................................................................................................... 3 How to Use this Guide ................................................................................................ 4 Device Requirements .................................................................................................. 5 Installing uMobility using a Computer................................................................................. 5 Installing uMobility Over the Air (OTA) ............................................................................... 6 Getting Started with uMobility ........................................................................... 8 Configuring uMobility................................................................................................... 8 Over the Air (OTA) ............................................................................................................. 8 Manual Configuration ......................................................................................................... 8 Getting to Know the uMobility Client Application .............................................................. 13 Making a Call With uMobility ..................................................................................... 17 In Call Options........................................................................................................... 18 Receiving a Call With uMobility ................................................................................. 19 uMobility Integration with OS 5.0 .............................................................................. 20 Dial from Main Screen ...................................................................................................... 20 VAD (Voice Activated Dialing) .......................................................................................... 20 Main Screen ..................................................................................................................... 20 Advanced Options with uMobility ................................................................... 21 Uninstalling uMobility ................................................................................................ 21 Creating and Sending Log Files ................................................................................ 22 Limitations With uMobility.......................................................................................... 22 Known Issues............................................................................................................ 23 Title: uMobility User’s Guide – Research in Motion BlackBerryTM V2.2.2
Confidential
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© 2003-2010 DSM Telecom Inc.
Introduction
uMobility was designed to enhance the mobile experience by bringing features and functionalities
from office or residential services right to the Smartphone. uMobility enables the user to:
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Answer the office or home phone (depending on the type of uMobility service) from the
Smartphone – anytime, anywhere
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Make calls from the Smartphone that uses the office or home’s default number
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Never miss an important call again while away from the desk or home
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Access work or home voice mail from the Smartphone
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Stop juggling between the cell phone and the office phone or home phone
How to Use this Guide
This guide assists with the installation of uMobility on the Smartphone in order to get started
using uMobility as quickly as possible.
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To install uMobility, skip to the next section, Installing uMobility on the BlackBerry
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If uMobility is already installed on the Smartphone – skip to the section entitled Getting
Started with uMobility to learn how to use the uMobility application.
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Advanced Options With uMobility explains how to access the contacts and call logs from
uMobility and how to exit the uMobility application.
Installing uMobility on the BlackBerry
In the current release uMobility is installed on BlackBerry using either RIM’s Desktop Manager or
via the OTA (Over the Air) software delivery capabilities of the uMobility Controller (uMC).
Device Requirements
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BlackBerry Bold 9700
BlackBerry Bold 9000
BlackBerry Curve 8900
BlackBerry Curve 8520
BlackBerry Curve 8300 (single mode only)
Above devices with minimum OS v4.5
Installing uMobility using a Computer
1. Connect the supported BlackBerry Smartphone to the computer using the supplied USB
cable.
2. If you have not already done so, download or place the uMobility client software on the
computer. Remember the directory where the application software has been placed as
you will need that information for the upcoming steps.
3. Launch the RIM Desktop Manager software. If you do not have that software resident on
the computer, you can download this application from the Research in Motion web site at
www.BlackBerry.net.
4. Click on the Application Loader icon to set up the software installation process.
5. Click Start under the Add/Remove Applications heading.
6. The Desktop Manager software will connect to the BlackBerry device, reading out the list
of currently installed applications on the device. When the four tasks are completed, the
screen will present a list of software with check marks by the ones currently installed.
7. Click Browse to point to the directory mentioned in Step 2 above. Highlight the uMobility
software application files and click OK.
8. Scroll through the application list and make sure that the files that were highlighted in
Step 7 are now present in the listing; click on the check box next to each until a
checkmark is entered in the check box.
9. Click Next to begin the software installation process. Software items that are not
checked will be removed from the device, software items that are checked but not
present on the device will be installed at this time, including uMobility.
Installing uMobility Over the Air (OTA)
1. DSM Telecom will send an email message
sent to the BlackBerry device. If you have
provided an email address as part of the
service registration process and that email
address is not set up on this BlackBerry
device, please do so by consulting the
documentation provided with your device.
2. When the email message arrives, a link that
connects the device to the uMobility client
software location will be presented. Click
on this link to begin the software download
and installation process.
3. If the service has a data plan, the OTA process can use that network. If not, an available
Wi-Fi network can be used as well to receive the software if the phone has that capability.
4. Before the software download process will
begin, the screen will display a confirmation
question regarding the desire to have the
software installed (select and click
Download). Once confirmed, the software
will begin to download to the device. The
software application as well as the
username, password and related network
information will be included in the download
sequence. Once this is completed, the
BlackBerry Smartphone device will be
uMobility enabled and ready for use.
If the uMobility application is being updated (e.g., to a new version), the download process will
ask the user if the download should replace the existing version. If this is the intent, highlight and
click Yes to allow the download process to replace the existing client version. In the update
scenario, the completed download will then offer the user a chance to click OK (which will return
the user to the main screen) or RUN (which will launch the uMobility application).
With a fresh installation, the client will begin
downloading (see screen shot on left) with a
progress bar. The user is able to click Cancel
during this time if needed. It is possible to restart
the download process by clicking the link from the
SMS or e-mail at a later time.
Regardless of the method chosen, uMobility is now
installed on the BlackBerry. The device will need to
be rebooted to complete the installation process.
Please proceed to the next section to configure the uMobility application.
Note: the user will need to register the client with the uMobility Controller (uMC) at least once
after a new installation is completed before using the enterprise dialing over cellular feature.
Please complete the set-up instructions in the next section to accomplish this requirement.
Getting Started with uMobility
Configuring uMobility
There are two methods for configuration of the client
software after installation is completed from the steps
in the previous section. The first involves an Over The
Air (OTA) SMS or email message, the second is
involves using the Settings screens from the device
itself.
Over the Air (OTA)
If the software was installed using the OTA method, the configuration process is complete and
the BlackBerry device is uMobility enabled. The reader may skip the next section – Manual
Configuration.
Manual Configuration
When the uMobility application was loaded on the
BlackBerry Smartphone, it was placed in the Applications
or Download folder depending upon the device. From the
home screen, select and Click the appropriate folder to
reveal this location.
Next, highlight the uMobility application and Click to
launch the software application.
The application will appear on the screen (see
screen shot on the right). Press the Menu key
(to the immediate left of the trackball) to open
the menu choices for the uMobility client
application.
Scroll through the list and Click the trackball to
select Setting
Two main choices are now displayed on the
screen – General Settings and uMobility
Settings.
Click to select General Settings (see screen
shot). Call Preferences allow the user to select
the preferred behavior of the client software.
Click on the radio button to enable the preferred
choice. Choosing the uMobility radio button
means that every call will be placed using the
uMobility personality on the device. The Cellular
choice means that all calls will use the cellular
personality (e.g., called party will see the Calling
Name (CNAM) and Calling Line Identification
(CLID) of the cell phone) – this has the net effect
of turning the uMobility client off. Finally, the
Always ask selection means that a menu will
pop up after the user presses the green SEND
key, asking the user to select which personality to use for that call (uMobility or Cellular).
Enable Logs is a check box that when selected will cause the uMobility client to save logs on the
activities of the software program during normal operation. This check box should ONLY be
selected when instructed DSM Telecom. NOTE – the selection of the Enable Logs check box will
slow the operation of the uMobility client on some older BlackBerry models due to the slower
processor speed of those devices (e.g., Curve 8300).
Enable Single Mode Mobility is a check box for a network controlled feature that when selected
will cause the uMobility client to ignore the availability of Wi-Fi networks and operate in the
cellular network only. This setting might be used to allow an older model of BlackBerry that, while
Wi-Fi capable, does not have the processing power to handle the needs of VoIP communication.
This setting might also be used while in a Wi-Fi environment that the user purposefully does not
want to or does not have permission to send voice communications upon.
Enable Green Key when checked will cause the Green hard key to bring up the uMobility
application when pressed, instead of the native BlackBerry dialer.
Time Format refers to the time format to be used in the call log notation. Choices are either 12
or 24 hour time formats.
NOTE – the following parameters should not be adjusted until and unless recommended to do so
by the System Administrator of the uMobility solution:
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KeepAliveDuration ( Default is 60
seconds) is the setting (in seconds)
that the uMobility client will use to
send Keep Alive messages through
the Wi-Fi network to the uMobility
Controller (uMC) to ensure the Wi-Fi
connection remains available.
Rx Jitter Loss (Default is 10%):
This is the settings for improving
voice quality and performance.
Tx Initial Delay (Default is 200
milliseconds) This is the setting for
the transmit starting (initial) delay in
milliseconds.
Tx Jitter Level (Default is None):
Some BlackBerry devices require the use of certain logic function in order to provide the
best voice performance. This check box enables and disables the use of this software.
TX Jitter Mode (Default is Disable): Some BlackBerry devices require the use of
certain logic function in order to provide the best voice performance. This check box
enables and disables the use of this software capability. Please note that this setting
must be disabled when using a BlackBerry Bold 9000.
Audio Duration: This field is specific to a few BlackBerry devices (e.g., 8350i) and sets
the amount of time in ms that the audio packet path is open for data collection.
Keypad Unlock Password: Enter the keystroke combination that is used to unlock the device
when it becomes locked. Entering this information here will allow the uMobility application to
provide the ability to answer incoming calls to the uMobility phone number while the device is in a
locked state.
Press the Escape key (immediately to the right of the trackball) to return to the Settings menu.
Next, click on the uMobility Settings to
bring up the uMobility settings menu for the
SIP information for the device.
The Display Name is the name that the
DSM Telecom will see when looking at this
phone’s record. It provides an anchor other
than the telephone number to help identify
the user.
The SIP User Id and password will be
provided by DSM Telecom. This information
is used by the uMobility client to register with
the uMobility Controller (uMC) in the network.
The Password is used during the client’s registration process back to the uMobility Controller
(uMC). These parameters should not be changed unless advised to do so by DSM Telecom.
Likewise, the Server IP Address, Server Port, Domain, and Local SIP Port will be provided to
the user by DSM Telecom. These settings are used by the client to locate and communicate with
the uMC.
Next, the Cell Number should be entered (scroll down using the trackball if you are not able to
initially see these fields). This is the cellular
number of the device and is provided by and
through the SIM card that is currently installed
in the device. If you are not sure of the
cellular number, launch the default phone
dialer of the device – the cell number is
presented at the top center of the screen.
The Cell Number should be entered without
use of the ‘+’sign.
Server refers to the type of settings that relate
to the particular call manager that is being
used for the uMobility service. Choices
include MCS, CS1K, RP (Reserve Pool e.g.,
Toshiba Strata CIX) and Other. Please
contact your SysAdmin or service provider to determine if this setting should be changed from the
initial installation’s value.
Next, enter the Office Voice Mail Number 9024426060 and Office Voice Mail PIN if desired.
This will allow the menu setting Call Office Voicemail (see instructions below) to directly dial the
Office voicemail platform, automatically entering the PIN (Personal Identification Number) so you
can easily access the voicemail box.
Enter the phone number used by the cellular provider sponsoring the device of the Cell Voice
Mail Number and Cell Voice Mail PIN. This number can be acquired from the cellular provider –
note that it may be the cell number of the device itself. Note – if this field is left blank, the
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uMobility client will reboot when it receives a 2 inbound call.
The last field to enter is the Cell Call Forward Number. This field’s information will be used by
specific devices (e.g., Bold 9000) that require the cellular phone number to be forwarded before
accepting an inbound Wi-Fi call. When the Wi-Fi call is ended by either party, the call forward
instructions sent to the cellular provider are reversed so that future inbound calls will arrive at the
device.
Note - the BlackBerry can use the data channel of the BlackBerry’s cellular service to send and
receive signaling information related to the uMobility service. The most notable user experience
from this capability will be visibility to Message Waiting Indicator (MWI) about voice mail
messages in the Enterprise voice mail system.
Getting to Know the uMobility
Client Application
To access the uMobility application, go
to the device’s Application or Download
Folder (this location will be dependent
upon the device in use). Selecting the
uMobility icon will launch the
application.
Once the application has completed launching, the following screen will appear.
Device info (e.g.,
time, date)
Network connectivity:
1) C for Cellular
Network,
2) E – registered to the
Enterprise via the
cellular data network,
3) W - registered to the
Enterprise using the WiFi network
Dial pad (displays dialed
digits from the keypad)
Call Logs
Each of the application areas are described below:
• Device Info– used by uMobility to display various status information about the BlackBerry
• Network Connectivity Area – relates information on the network that could be used by the
application when the next phone call is placed on the device.
Means that the uMobility client has not been able to successfully register with the
uMobility Controller and therefore voice communications service is provided by the
supporting cellular network. The uMobility client will still operate, but no signaling information
will be exchanged with the uMC (e.g., no message waiting indicator will be displayed until
connectivity (registration) with the uMC is restored).
Means that the uMobility client is registered with the uMobility Controller using the
cellular network’s data channel. This informs the user that the username and password have
been accepted, the account is ready for use and signaling information (e.g., MWI) is able to
be exchanged between the enterprise or service provider and the device.
Informs the user that the uMobility application is registered with the uMobility Controller,
using the available Wi-Fi network. With this symbol, the user knows that voice
communications will be sent over the available Wi-Fi network (if call quality is sufficient).
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Dial Pad – When the 10-digit keypad is used to enter in phone numbers or interact with
IVR and ACD requests (e.g., calling in to a conference service and being asked to enter
the meeting ID), those digits will be displayed in this section of the uMobility client screen.
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Call Logs – the call logs show the last 20 calls (inbound or outbound) that have been
made and/or received by the uMobility client application software. There are a number of
icons associated with each call log entry aimed to give the user more information about
that particular call entry as follows:
Means this call log entry was an inbound call
Means this call log entry was an outbound call
Means this was an unsuccessful call attempt
Additional options are available from the uMobility
client application when not on an active call (refer
to the screen shot on the right-hand side). Each
of these options is described in turn:
• Call from Contacts – This option brings up
the Contacts list and allows the user to either
a) Find a contact, b) Add a Contact, or c)
call the contact highlighted from the uMobility
application.
• Call Office VoiceMail – allows the user to
easily call the office voicemail system. If
those fields are not yet set up in the
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application, an error message is returned alerting the user to populate those fields in the
uMobility Settings.
Call Cell VoiceMail – allows the user to call the cellular provider’s voicemail system to
access any messages stored therein. If those fields are not yet set up in the application, an
error message is returned alerting the user to populate those fields in the uMobility Settings.
Device Mobility List – Device Mobility is a
feature of uMobility that allows the user to
move any active call to another telephone and
then fetch it back again to the uMobilityenabled smart phone. Use the track ball to
highlight any of the available numbers, Click
and choose New to have the Device Mobility
Number entry field present itself. Type in the
desired number and scroll down the Save to
have that number placed in the Device Mobility
database.
Settings – Access the various settings for the uMobility client software.
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View Speed Dial List – Access the Speed Dial
feature. There are 26 possible entries (engaged by
pressing the stored letter of the alphabet). To create
a new Speed Dial entry, scroll to the desired letter
location and Click. From the new menu, Click to
select New Speed Dial – doing so will bring up the
contact list on the device. Either use the Search bar
to find the desired contact, Scroll through the list to
find the desired contact, or highlight the New
Contact: field to enter a new contact that will a) be
added to the contact list for future use and b)
represent the entry to be dialed when that Speed
Dial letter key is pressed.
Enable DND – this is an on/off switch that enables and then when selected a second time
disables Do Not Disturb, a feature that lets the network know that the user does not wish to
receive any inbound calls at this time.
About - displays information about the application, including the release level of the current
installation.
Close – selection of this option will close the uMobility application and it will exit the system’s
memory. The uMobility application can be relaunched at the user’s desire from the icon in
the menu structure provided for that purpose.
Making a Call With uMobility
In order to originate a call, the user needs to dial
the desired number using the keypad and then
click on the green SEND key. In the case where
the ‘Always Prompt’ option has been selected, the
user will next be presented with an option of
routing the call via the uMobility personality or the
Cellular personality.
Once the personality is selected (either by
configuration or menu choice as in the example
above), the call is placed with the provider’s
network (communicating with the uMC). At that
time the uMobility client screen is changed to the
one on the right-hand side, noting the phone
number called and text highlighting the call’s
progress (in the pictured case, “Calling”). Pressing
the End button will end the current call, whether in
process (e.g., set-up) or progress (e.g.,
connected).
In Call Options
Once a call has been connected (inbound or
outbound), the in-call menu allows the user to put
the call on mute or activate the loudspeaker. This
sub-menu can be activated by pressing the Menu
key (immediately to the left of the trackball).
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End Call – ends the current call
Hold – places the existing call on hold
Mute – mutes the call so the other party
cannot hear the uMobility user until taken off of
mute
Enable DND – selecting this will enable Do
Not Disturb for all inbound calls to the
uMobility number.
Device Mobility List – allows the user to
engage the Device Mobility feature to move
the active call to a different telephone device.
Device Mobility also allows the user to fetch
the call back to the uMobility-enable smart
phone during the same active call.
New Call – gives the uMobility user the
chance to place a call on the second line (Note
– this feature has to be supported by the
cellular service provider).
Call Office Voicemail – gives the uMobility
user the opportunity to call the enterprise
Voicemail box while placing the existing call on
Hold
Call Cell VoiceMail – gives the uMobility user the opportunity to call the enterprise Voicemail
box while placing the existing call on Hold.
Activate Speakerphone – enables the speakerphone while on the current call.
The icon in the upper left-hand corner changes to a phone with a blue
speakerphone alongside. This menu option changes to Activate Handset when
the speakerphone is in use. Selecting this option turns off the speakerphone and
reengages the audio earpiece speaker.
Call From Contacts – allows the uMobility user to look-up an entry in the Contacts List while
on the current call, place a call to one of those contacts while in turn placing the active call on
Hold.
Receiving a Call With uMobility
When receiving a call on the uMobility client the
following screen is presented.
Any of the In Call options mentioned in the
previous section become available to the user
after the call is answered. Press the Menu key
to access these mid-call features.
uMobility Integration with OS 5.0
With RIM’s introduction of version 5.0 of the operating system, more capabilities are now
supported by the uMobility client application. These capabilities are outlined in this section,
demonstrating an even tighter integration between the native functions of the device and the
uMobility client application.
Dial from Main Screen
uMobility supports entering the desired digits of the
call from the main screen of the BlackBerry device.
From the main screen, typing ROB brings up all of
the matching names from the native contact list on
the device. As the typed characters match specific
contact list entries, the available phone number
from the match(es) will also be displayed. Scroll
through the presented list, select a phone number
and click to dial.
VAD (Voice Activated Dialing)
uMobility supports the Voice Activated Dialing
(VAD) native to the BlackBerry 5.0 device. Press
the VAD key (see the owner’s manual for hard key
location). The device will prompt with the “Say a
Command” request while displaying the screen
view on the left. State a command such as “call
bob work” and the BlackBerry will scour the contact
list for a matching name. If found, that contact will
be presented to the uMobility dialer for call
processing.
Main Screen
uMobility will now display the status of the type of
connection currently in place (see page 14 for
more information on C, W and E designations)
form the main screen. The user now knows the
type of active network available for inbound and
outbound calling.
Advanced Options with uMobility
Uninstalling uMobility
To uninstall uMobility from the BlackBerry, complete the following steps:
1. Select Settings -> Options -> Advanced Options -> Applications
2. The list of applications will be displayed after the progress bar shows the look-up process
is complete.
3. Scroll through the list to find the uMobility application and SipStack software listing.
4. Press the MENU key, scroll down to Delete.
5. Highlight and click Delete to remove both the uMobility and SipStack application from the
device.
6. If the device does not do so, please reboot the device to finish removing the uMobility
application from the Smartphone.
To uninstall uMobility from the computer through Desktop Manager (PC or Mac), complete the
following steps:
1. Connect the supported BlackBerry Smartphone to the computer using the supplied USB
cable.
2. Launch the RIM Desktop Manager software. If you do not have that software resident on
the computer, you can download this application from the Research in Motion web site at
www.BlackBerry.net.
3. Click on the Application Loader icon to set up the software installation process.
4. Click Start under the Add/Remove Applications heading.
5. The Desktop Manager software will connect to the BlackBerry device, reading out the list
of currently installed applications on the device. When the four tasks are completed, the
screen will present a list of software with check marks by the ones currently installed.
6. Scroll through the application list and click on the uMobility client software check boxes
next to each until each checkmark is removed.
7. Click Next to being the software de-installation process. Software items that are not
checked will be removed from the device, software items that are checked but not
present on the device will be installed at this time, including uMobility.
Creating and Sending Log Files
The Support organization from the company or service provider may ask the user to create and
send in log files. These files are data recordings of what the uMobility client software has been
experiencing and can be used to help troubleshoot the BlackBerry’s performance. If you are
asked to turn on, collect and send such log file(s), these instructions will assist in that effort.
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Open the uMobility application
Press the Menu button (button with the BlackBerry logo)
Go to Settings
Under General Settings, mark the checkbox next to Enable Logs
A message “Please restart the application” will appear – click OK
Restart application by selecting Close from the Menu
Once the uMobility client application starts – use the client to make a phone call or run
the test case as instructed by the Support group.
Select Close from the main menu to again close the uMobility application
From the Home Screen, Select the Media icon
o From Media, Press the menu key, select Explore
Navigate to ‘Device Memory/Home/user/uMobility’
Copy uMobilityClient.txt file to the device’s memory card
Connect the BlackBerry device to the Desktop/Laptop via the USB cable provided
Open the BlackBerry Desktop Manager
From windows explorer – select mass storage drive – which is actually the memory card
in the BlackBerry
Pull the file named uMobilityClient.txt from the folder of memory card to the desktop
Mail the log file as an attachment using the available email client application on the
computer
Limitations With uMobility
The uMobility Client release v2.2.2 has known limitations as outlined in this section. Varaha’s
roadmap for continuing releases will deal with many of these issues, which will be tracked using
the Release Notes for this client.
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The inherent delay in the BlackBerry platform conflicts with the media mixing algorithm
used by some conference bridges, especially IP-based conference bridges (e.g., Webex,
GoToMeeting). Varaha’s BlackBerry uMobility clients are able to compensate for this
conflict on the receiving side. However, the user on the other side of the call may
experience inferior voice quality due to this conflict. Varaha will continue the
interoperability testing with the conference bridges but in the interim the user is advised
to use either a) the uMobility application in Enterprise Dial mode (calling through
uMobility via the cellular network, not the Wi-Fi network) or b) the desk phone
for such calls. The platforms affected are BlackBerry 8520 and 8900.
Known Issues
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When DND is enabled, any incoming cell call will result in a short ring before the call
is rejected.
If phone call logs are removed from the default phone, placed calls from the uMobility
client will remain in the list of uMobility client call logs.
The uMobility client will display call log information for a voicemail call with PIN
number displayed (e.g., 101,1234# where 101 is voice mail number and 1234# is PIN
number).
When a cellular call is active, the uMobility Client is unable to start a Wi-Fi stream.
Call control via wired headset is not supported.
When the user presses Call from Address Book the call will originate from the
default phone dialer.
Contact look up returns the first matching number from the address book for a given
number.
If the headset is connected to the device, the uMobility client shows menu item for
"Activate loudspeaker" which nets no effect when selecting it.
Invite without SDP is not supported.
On the Bold device, if two Wi-Fi calls are present and the user receives an incoming
cellular call, the device will reboot.
Call waiting beep sound is non-standard at this time.
Extra menu will be added by the default phone in the uMobility Client menu when a
cellular call is active with a Curve 8520.
Bluetooth is not currently supported
Input type of textbox displayed on GUI and that hides the cellular tower icon.
The uMobility GUI can get stuck at the calling screen while placing a call to voicemail
when cellular information is not configured
uMobility application does not support the Profile for vibrate/silent mode for VOIP
calls
[OS Limitation] Contact look up can take up to 60 seconds
Depending upon the processor, the BlackBerry device may exhibit slow behavior
while call logs are turned on.
Depending upon device, the Blackberry device manager puts the client in the
Download folder not in Application folder
Sometimes the BlackBerry screen toggles between uMobility and cell client during
the ring and answer transition.
Intermittently the BlackBerry uMobility client loses Wi-Fi connectivity
# and * don't work on the BlackBerry uMobility client
In the uMobility application, the user must populate the Cell Phone Voicemail field in
the uMobility Settings menu. Failure to do so will cause the device to reboot upon
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receiving a 2 incoming call.
Notes
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For manual installation, keep *.cod and *.alx files in the same folder
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