Acer TravelMate C300 Series - Service Guide. www.s

Acer TravelMate C300 Series - Service Guide. www.s
Acer TravelMate C300 Series
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to http://csd.acer.com.tw
SERVICE CD PART NO.: VD.T28V1.001
PRINTED IN TAIWAN
Revision History
Please refer to the table below for the updates made on TravelMate C300 service guide.
Date
2003/10/28
II
Chapter
Chapter 1
Updates
Delete introduction to front panel on page 8.
Copyright
Copyright © 2003 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in
any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written permission of Acer Incorporated.
Disclaimer
The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium and Pentium II/III are trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
III
Conventions
The following conventions are used in this manual:
IV
SCREEN MESSAGES
Denotes actual messages that appear
on screen.
NOTE
Gives bits and pieces of additional
information related to the current
topic.
WARNING
Alerts you to any damage that might
result from doing or not doing specific
actions.
CAUTION
Gives precautionary measures to
avoid possible hardware or software
problems.
IMPORTANT
Reminds you to do specific actions
relevant to the accomplishment of
procedures.
Preface
Before using this information and the product it supports, please read the following general information.
1.
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g.
add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered
in this generic service guide. In such cases, please contact your regional offices or the responsible
personnel/channel to provide you with further technical details.
2.
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information
available on your regional web or channel. If, for whatever reason, a part number change is made, it will
not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer
office may have a DIFFERENT part number code to those given in the FRU list of this printed Service
Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and
service of customer machines.
V
VI
Table of Contents
Chapter 1
System Specifications
1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Board Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Outlook View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Lock Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Embedded Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Windows Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Hot Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
The Euro Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Launch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Hardware Specifications and Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Chapter 2
System Utilities
35
BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
BIOS Flash Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Chapter 3
Machine Disassembly and Replacement
49
General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Disassembly Procedure Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Removing the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Removing the HDD Module/Optical Module/
Wireless LAN Card/Keyboard and LCD Module . . . . . . . . . . . . . . . . . . . . . . . . .53
Disassembling the Main Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Disassembling the LCD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Disassembling the External Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Chpater 4
Troubleshooting
65
System Check Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Power-On Self-Test (POST) Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Index of Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Index of Symptom-to-FRU Error Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Intermittent Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Chpater 5
Jumper and Connector Locations
79
Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Bottom View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Chpater 6
FRU (Field Replaceable Unit) List
81
TravelMate C300 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Appendix A
Model Definition and Configuration
92
Appendix B
Test Compatible Components
93
Microsoft® Windows® XP Pro Environment Test . . . . . . . . . . . . . . . . . . . . . . . .94
Microsoft® Windows® XP Home Environment Test . . . . . . . . . . . . . . . . . . . . . .96
Microsoft® Windows® 2000 Environment Test . . . . . . . . . . . . . . . . . . . . . . . . .98
Appendix C
Index
Online Support Information
101
103
VII
Table of Contents
VIII
Chapter 1
System Specifications
Features
This computer was designed with the user in mind. Here are just a few of its many features:
Performance
T
Intel® Pentium® M processor with 1MB L2 cache
T
Intel® 855GM chipset
T
CD ROM, DVD, DVD/CD-RW combo, DVD or DVD-dual drive
T
High-capacity Enhanced-IDE hard disk
T
Advanced Configuration Power Interface (ACPI) power management system
T
14.1” Thin-Film Transistor (TFT) liquid-crystal display (LCD) supporting pen-based input, with 16M
color at 1024X768 XGA (eXtended Graphics Array) resolution
T
3D capabilities
T
Simultaneous LCD and CRT display support
T
Dual display capability
T
Supports other output display devices such as LCD projection panels for large-audience
presentations
T
Light Sensing background luminance detection - panel automatically adjusts screen brightness
T
S-video for output to a television or display device that supports S-video input
T
“Automatic LCD dim” feature that automatically decides the best settings for your display and
conserves power
Display
Multimedia
T
16-bit high-fidelity AC’97 stereo audio with 3D sound and wavetable synthesizer
T
Built-in stereo speakers
T
High-speed CD, DVD, DVD/CD-RW combo or DVD or DVD dual drive
Connectivity
T
High-speed fax/data modem port
T
10/100/1000 t-based Gigabit Ethernet port
T
USB (Universal Serial Bus) 2.0 ports
T
IEEE 1394 port
T
802.11b, 802.11a+b wireless LAN options
T
Bluetooth option
Keyboard and Pointing Device
Chapter 1
T
Sleek, smooth and stylish design
T
Full-sized keyboard
T
Ergonomically-centered touchpad pointing device
T
Rotating/folding screen for Tablet PC functionality
1
Expansion
T
One Type II CardBus PC Card slot
T
Upgradeable memory
T
AcerMedia bay
T
Acer EasyPort II
T
One Card bus type II card slot
T
One smart-card slot
T
One RJ-11 phone jack (V.90/92, 56Kbps modem)
T
One RJ-45 jack (Gigabit Ethernet)
T
One DC-in jack for AC adapter
T
One external monitor (VGA) port
T
One S-video TV out port
T
One 100-pin port replicator connector
T
One line-out (headphone) jack (3.5mm mini jack)
T
One line-in (microphone) jack (3.5mm mini jack)
T
One microphone-in jack
T
Two USB 2.0 ports
T
One 4-pin IEEE 1394 port
T
One FIR port (IrDA)
I/O Ports
2
Chapter 1
Chapter 1
1
2
3
4
AC
IN
RJ45
INT.SPKR
Line Out
(SPDIF)
Line
In/Mic
In
A
27
3
AC-Link
100MHz
4, 5
2PORT
USB
66MHz
19
B
C
22
C
31
20,21
FIR
PC87392
NS SIO
21/D/4
LAN
BCM5705
19/F/0
TSB43AB22
TI1394
23
OZ 711CE1
CARDBUS
17/B/1
TV
OUT
LPC BUS
PCI BUS
11
802.11
4MB
TOUCH
PAD
30
D
29
30
VCC_CORE
DCBATOUT
1D8V_S0
Date:
VCC_IO
Document Number
E
1D35V_S0
2D5V_S3
1D25V_S0
LP2996
1D5V_S0
35
35
37
14.8V
3.8A
BT+
OUTPUTS
E
Sheet
TravelMate C300
1
of
43
SB
Rev
8F, 88, Sec.1, Hsin Tai Wu Rd., Hsichih,
Taipei Hsien 221, Taiwan, R.O.C.
Acer Incorporated
L6: SIGNAL
L5: VCC
L4: SIGNAL
L3: Signal
L2: GND
L1: Signal
PCB LAYER
DCBATOUT
INPUTS
MAX1909
MAXIM CHARGER
2D5V_S3
2D5V_S3
35
OUTPUTS
SI3012
DCBATOUT
INPUTS
34
3D3V_S5
3D3V_S3
3D3V_S0
3D3V_LAN_S5
5V_UP_S5
5V_S5
5V_S3
5V_S0
OUTPUTS
SYSTEM DC/DC
MAX1715
DCBATOUT
INPUTS
MAX1999
SYSTEM DC/DC
BLOCK DIAGRAM
24
Monday, July 21, 2003
Size
Custom
Title
36
OUTPUTS
SMART
CARD
1D35V_S0
INPUTS
36
OUTPUTS
G1211
2D5V_S3
INPUTS
SI3012
OUTPUT
INPUTS
Switching Power
ISL6128CV-T 33
DC/DC IMVP4
LPC
DEBUG
CONN.
24
INT KB
49LF004A
29
M38857
30
FWH
KBC
25
Mini-PCI
22
23
D
CARDBUS
ONE SLOT
22//C/E/2
1394
CONN
G574SA
PWR SW
13
CH7011
TV_OUT
XGA
LCD
12
CRT
CONN
03221-SB
Project Code
91.49Y01.001
RGB
LVDS
TV_OUT
17
G768D
PS2 MIC LINE IN LINE
OUT
18
HDD
PIDE
14,15,16
ICH4-M
HUB I/F
6,7,8
GMCH
Montara-GM+
HOST BUS
Port Replicator (100 PIN)
SEARIAL
CRT PRINTER USB*2
PORT
19
&Bluetooth
MODEM
MDC Card
G1421
OP AMP
26
CS4299XQ
AC'97
CODEC
9,10
333MHz
DDR*2
ICS950813
CLK GEN.
Mobile
Banias
CPU
B
CANARY Block
Diagram
A
/
3
0
0
2
7
0
1
2
3
4
System Block Diagram
3
Board Layout
Top View
4
1
DC-In Jack
12
IEEE 1394 Port
2
USB Port
13
Line-Out Jack
3
USB Port
14
Mic-In Jack
4
S-Vedio Port
15
Smart Card Reader Slot
5
External Display Port
16
RTC Battery Connector
6
LCD Coaxial Cable Connector
17
Smart Card Connector
7
South Bridge
18
SW2
8
Inverter Cable Connector
19
Touchpad Connector
9
Modem Jack/LAN Jack
20
MDC Board Connector
10
Expansion Port
21
Keyboard Connector
11
PCMCIA Slot
22
DIMM Socket 2
Chapter 1
Bottom View
1
CPU Socket
4
Mini PCI Connector
2
DIMM Socket 1
5
HDD Connector
3
FAN Connector
Chapter 1
5
Outlook View
A general introduction of ports allow you to connect peripheral devices, as you would with a desktop PC.
Front View
#
6
Icon
Item
Description
1
EMR stylus
Electromagnetic resonate (EMR) stylus is
used to input data in tablet mode. Use only
an EMR-compatible stylus to input data on
the screeen.
2
Display screen
Also called LCD (liquid-crystal display),
displays computer output.
3
Tablet Keys
Add enhanced functionality when operating
in Tablet mode.
4
Launch Keys
Buttons for launching frequently used
programs.
5
Palmrest
Comfortable support area for your hands
when you use the computer.
6
Click buttons (left,
center and right)
The left and right buttons function like the
left and right mouse buttons; the center
button serves as a 4-way scroll button.
7
Touchpad
Touch-sensitive pointing device which
functions like a computer mouse.
8
Keyboard
Inputs data into your computer.
Chapter 1
9
Chapter 1
Status indicator
LEDs (light-emitting diodes) that turn on
and off to show the status of the computer,
its functions and component.
7
Left view
#
8
Icon
Item
Description
1
Security keylock
Connects to a Kensington-compatible
computer security lock.
2
Power switch
Turns on the computer power.
3
Ventilation slot
Allows air to circulate through the computer
chassis.
4
AcerMedia Bay
For hot-swappable modules including DVDROM, DVD/CD-RW combo or DVD dual
drive.
5
LED indicator
Lights up when the optical drive is active.
6
Eject button
Ejects the optical drive tray from the drive.
7
Emergency eject slot
Ejects the optical drive tray when the computer is turned off.
8
Pen slot
Keeps the stylus handy when not in use.
Chapter 1
Right view
#
Chapter 1
Icon
Item
Description
1
Smart Card slot
Slot for Smart Card interface with pre-boot
authentication system.
2
Infrared port
Interfaces with infrared devices (e.g.,
infrared printer, IR-aware computer).
3
PC Card eject button
Ejects the PC Card from the slot.
4
PC Card slot
Accepts one Type II 16-bit PC Card or 32bit CardBus PC Card.
9
Rear Panel
#
10
Icon
Item
Description
1
Line-in/Mic-in jack
Accepts audio line-in devices (e.g., audio
CD player, stereo walkman).
2
Speaker/Line-out
Headphone jack
Connects to audio line-out devices (e.g.,
speakers, headphones).
3
IEEE 1394 port
Connects to IEEE 1394 devices.
4
Expansion port
Connects to an I/O port replicator or Acer
EasyPort port expansion device.
5
Network jack
Connects to a 10/100/1000 t-based Gigabit
Ethernet network.
6
Modem jack
Connects to phone line.
7
Convertible hinge
Hinges the LCD screen in place when
switching from PC mode to tablet mode
and vice versa.
8
External display
Connects to a display device (e.g., external
monitor, LCD projector).
9
S-video
Connects to a television or display device
with S-video input.
10
USB 2.0 ports (2)
Connects to Universal Serial Bus (USB) 2.0
devices (e.g., USB mouse, USB camera).
11
Power jack
Connects to an AC adapter.
Chapter 1
Bottom Panel
#
Icon
Item
Description
1
AcerMedia Bay
release latch
Unlatches the AcerMedia drive for
removing or swapping.
2
AcerMedia Bay
Houses an AcerMedia drive module.
3
Cooling fans
Help keep the computer cool.
Note: Don’t cover or obstruct the opening
of the fans.
Chapter 1
4
Memory compartment
Houses the computer’s main memory.
5
Hard disk protector
Protects the hard disk from accidental
dumps and vibration.
6
Hard disk bay
Houses the computers Hard disk drive.
7
Battery Lock & release
latch
Unlock and unlatches the battery to
remove the battery pack.
8
Battery bay
Houses the computer’s battery pack.
11
Indicators
The computer has seven easy-to-read status icons below the display screen.
The status LCD displays icons that show the status of the computer and its components.
Icon
12
Function
Description
Wireless
communication
Lights orange when the Wireless LAN
capabilities are enabled.
Bluetooth
Lights when the Bluetooth is enabled or a
Bluetooth enabled device is within range.
Power
Lights when the computer is on.
Sleep
Lights when the computer enters Standby
mode and blinks when it enters into or
resumes from hibernation mode.
Media Activity
Lights when the floppy drive, hard disk or
optical drive is active.
Battery Charge
Lights when the battery is being charged.
Caps lock
Lights when Caps Lock is activated.
Chapter 1
Icon
Function
Num loc
Chapter 1
Description
Lights when Num Lock is activated.
13
Lock Keys
The keyboard has three lock keys which you can toggle on and off.
14
Lock Key
Description
Caps Lock
When Caps Lock is on, all alphabetic characters typed
are in uppercase.
Num lock
(Fn-F11)
When Num Lock is on, the embedded keypad is in
numeric mode. The keys function as a calculator
(complete with the arithmetic operators +, -, *, and /).
Use this mode when you need to do a lot of numeric
data entry. A better solution would be to connect an
external keypad.
Scroll lock
(Fn-F12)
When Scroll Lock is on, the screen moves one line up
or down when you press the up or down arrow keys
respectively. Scroll Lock does not work with some
applications.
Chapter 1
Embedded Numeric Keypad
The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters
located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols
are not printed on the keys.
y y
Desired Access
Number keys on embedded
keypad
Cursor-control keys on
embedded keypad
Main keyboard keys
y
Num Lock On
Num Lock Off
Type numbers in a normal
manner.
Hold j while using
cursor-control keys.
Hold Fn while using cursorcontrol keys.
Hold Fn while typing letters
on embedded keypad.
Type the letters in a normal
manner.
NOTE: If an external keyboard or keypad is connected to the computer, the Num Lock feature automatically
shifts from the internal keyboard to the external keyboard or keypad.
Chapter 1
15
Windows Keys
The keyboard has two keys that perform Windows-specific functions.
Key
Windows logo
key
Icon
Description
Start button. Combinations with this key perform
shortcut functions. Below are a few examples:
+ Tab (Activates next taskbar button)
+ E (Explores My Computer)
+ F (Finds Document)
+ M (Minimizes All)
Shift +
+ M (Undoes Minimize All)
+ R (Displays the Run... dialog box)
Application
key
16
Opens a context menu (same as a right-click).
Chapter 1
Hot Keys
The computer uses hotkey or key combinations to access most of the computer’s controls like sreen
brightness, volume output.
To activate hot keys, press and hold the Fn key before pressing the other key in the hot key combination.
Hot Key
Icon
Function
Description
Fn-F1
Hot key help
Displays help on hot keys.
Fn-F2
System Property
Displays the System Property.
Fn-F3
Power Options
Display the Power Options Properties used by the
computer (function available if supported by operating
system).
See “Power management” on page 25.
Fn-F4
Sleep
Puts the computer in Sleep mode.
See “Power management” on page 25.
Fn-F5
Display toggle
Switches display output between the display screen,
external monitor (if connected) and both the display
screen and external monitor.
Fn-F6
Screen blank
Turns the display screen backlight off to save power.
Press any key to return.
Fn-F7
Touchpad toggle
Turns the internal touchpad on and off.
Fn-F8
Speaker toggle
Turns the speakers on and off.
Fn-w
Volume up
Increases the speaker volume.
Chapter 1
17
Hot Key
18
Icon
Function
Description
Fn-y
Volume down
Decreases the speaker volume.
Fn-x
Brightness up
Increases the screen brightness.
Fn-z
Brightness down
Decreases the screen brightness
Fn-PgUp
Home
Functions as the “Home” key.
Fn-PgDn
End
Functions as the “End” key.
Alt Gr-Euro
Euro
Types the Euro symbol.
Chapter 1
The Euro Symbol
If your keyboard layout is set to United States-International or United Kingdom or if you have a keyboard with a
European layout, you can type the Euro symbol on your keyboard.
NOTE: For US keyboard users: The keyboard layout is set when you first set up Windows. For the Euro
symbol to work, the keyboard layout has to be set to United States-International.
To verify the keyboard type:
1.
Click on Start, Control Panel.
2.
Double-click on Regional and Language Options.
3.
Click on the Language tab and click on Details.
4.
Verify that keyboard layout used for “En English (United States)” is set to United States-International. If
not, select and click on ADD; then select United States-International and click on OK.
5.
Click on OK.
To type the Euro symbol:
1.
Locate the Euro symbol on your keyboard.
2.
Open a text editor or word processor.
3. Hold Alt Gr and press the Euro symbol.
NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/
typography/faq/faq12.htm for more information.
Chapter 1
19
Launch Keys
Located at the top of keyboard are five buttons. These buttons are called launch keys. They are designated as
the mail button, the web browser button and two programmable buttons (P1 and P2).
No.
Launch Key
Default application
Activate wirelss LAN for wireless
communication
1
Wireless LAN
(optional)
2
Activate Bluetooth for wireless communication.
Bluetooth (optional)
3
P1
User-programmable
4
P2
User-programmable
5
Email
Email application
6
Web browser
Internet browser application
CAUTION: It’s important that Wireless LAN and Bluetooth is turned off before boarding an airplane.
20
Chapter 1
Touchpad
The built-in touchpad is a pointing device that senses movement on its surface. This means the cursor
responds as you move your finger on the surface of the touchpad. The central location on the palmrest
provides optimal comfort and support.
NOTE: If you are using an external USB mouse, you can press Fn-F7 to disable the touchpad.
Touchpad Basics
The following teaches you how to use the touchpad:
T
Move your finger across the touchpad to move the cursor.
T
Press the left (1) and right (3) buttons located on the edge of the touchpad to do selection and
execution functions. These two buttons are similar to the left and right buttons on a mouse.
Tapping on the touchpad produces similar results.
T
Use the 4-way scroll (2) button to scroll up or down and move left or right a page. This button
mimics your cursor pressing on the right scroll bar of Windows applications.
Function
Left Button
Right Button
Scroll Button
Tap
Execute
Click twice
quickly
Tap twice (at the same
speed as double-clicking
the mouse button)
Select
Click once
Tap once
Chapter 1
21
Function
Drag
Access context
menu
Scroll
Left Button
Right Button
Scroll Button
Tap
Tap twice (at the same
speed as double-clicking
a mouse button) then hold
finger to the touchpad on
the second tap to drag the
cursor
Click and hold,
then use finger
to drag the
cursor on the
touchpad
Click once
Click and hold
the button in the
desired
direction (up/
down/left/right)
NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The
touchpad is sensitive to finger movements. Hence, the lighter the touch, the better the response.
Tapping too hard will not increase the touchpad’s responsiveness.
22
Chapter 1
Hardware Specifications and Configurations
Processor
Item
CPU type
Specification
Intel
® Pentium ® M at 1.4Ghz ~1.7Ghz or higher
CPU package
/ µ -FCPGA package
CPU core voltage
0.95V - 1.42V
BIOS
Item
Specification
BIOS vendor
Phoenix
BIOS Version
V1.00
BIOS ROM type
Flash ROM
BIOS ROM size
512KB
BIOS package
TSOP
Supported protocols
ACPI 1.0b,PC Card 95, SM BIOS 2.3, EPP/IEEE 1284, ECP/IEEE 1284
1.7 & 1.9, PCI 2.2, PnP 1.0a, DMI 2.0, PS/2 keyboard and mouse, USB
2.0, VGA BIOS, CD-ROM bootable, IEEE 1394
BIOS password control
Set by setup manual
Second Level Cache
Item
Specification
Cache controller
Built-in CPU
Cache size
1MB
1st level cache control
Always enabled
2st level cache control
Always enabled
Cache scheme control
Fixed in write-back
System Memory
Item
Specification
Memory controller
Intel Montara GM+ and ICH4-M
Memory size
0MB (no on-board memory)
DIMM socket number
2 sockets
Supports memory size per socket
256MB, 512MB and 1024MB
Supports maximum memory size
2048MB (by two 1024MB DDR RAM module)
Supports DIMM type
DDR RAM
Supports DIMM Speed
333 MHz
Supports DIMM voltage
2.5V
Supports DIMM package
200-pin soDIMM
Memory module combinations
You can install memory modules in any combinations as long as they
match the above specifications.
Chapter 1
23
Memory Combinations
Slot 1
Slot 2
Total Memory
0MB
256MB
256MB
0MB
512MB
512MB
0MB
1024MB
1024MB
256MB
0MB
256MB
256MB
256MB
512MB
256MB
512MB
768MB
256MB
1024MB
1280MB
512MB
0MB
512MB
512MB
256MB
768MB
512MB
512MB
1024MB
512MB
1024MB
1536MB
1024MB
0MB
1024MB
1024MB
256MB
1280MB
1024MB
512MB
1536MB
1024MB
1024MB
2048MB
NOTE: Above table lists some system memory configurations. You may combine DIMMs with various
capacities to form other combinations. On above table, the configuration of slot 1 and slot 2 could be
reversed.
Modem Interface
Item
Specification
Data modem data baud rate (bps)
56K
Supports modem protocol
V90/V92 MDC
Modem connector type
RJ11
Modem connector location
Rear panel
LAN Interface
Item
Specification
Chipset
Broad Com 5705
Supports LAN protocol
10/100/1000 Mbps
LAN connector type
RJ45
LAN connector location
Rear panel
Bluetooth-MODEM Interface
Item
Specification
Chipset
CSR BC02/Agere Scorpio solution
Data throughput
200k bps (Blue-tooth)/56K bps (MODEM)
Protocol
Blue-tooth 1.1
Interface
USB 1.1+MDC
Connector type
RJ11 (MODEM)
Wireless Module 802.11b
Item
Chipset
24
Specification
Intel Claxico
Chapter 1
Wireless Module 802.11b
Item
Specification
Data throughput
up to 11M bps
Protocol
802.11b
Interface
Mini-PCI type II
Connector interface
124-pin SO-DIMM edge connector
Five-in-One Card Reader
Item
Specification
Chipset
OZ711EC1
Data throughput
USB 1.1
Protocol
Secure Digital (SD), SmartMedia, MultiMediaCard, Memory Stick,
Compact Flash
Hard Disk Drive Interface
Item
Specification
HGST
IC25N060ATMR04
HGST
TS548060M9AT00
TOSHIBA
MK6021GAS
HGST
IC25N080ATMR04
TOSHIBA
MK8025GAS KA023A
Vendor &
Model Name
HGST
IC25N030ATMR04
TOSHIBA
MK3021GAS
HGST
IC25N040ATMR04
TOSHIBA
MK4021GAS
Capacity (GB)
30
40
60
80
Bytes per
sector
512
512
512
512
Data heads
2
2/3
3/4 for Toshiba
4
Logical heads
16
16
16
16
Logical
sectors
63
63
63
63
Drive Format
Disks
1
1/2
2/3 for Toshiba
2
Logical
cylinders
16383
16383
16383
16383
Spindle speed
(RPM)
4200 RPM
4200 RPM
4200 RPM/5400 RPM
for HGST
TS548060M9AT00
5400 RPM/4200 RPM
for Toshiba
Performance Specifications
Buffer size
2MB
2MB
8MB/2MB for Toshiba
8MB
AT Interface
ATA/ATAPI-6
ATA-5 for Toshiba
ATA/ATAPI-6
ATA-5 for Toshiba
ATA/ATAPI-6
ATA-5 for Toshiba
ATA/ATAPI-6
Data transfer
rate (buffer to/
from media
Mbytes/s)
350
350
350/450
350
Data transfer
rate
(host~buffer,
Mbytes/s)
100 MB/Sec.
Ultra DMA mode-5
100 MB/Sec.
Ultra DMA mode-5
100 MB/Sec.
Ultra DMA mode-5
100 MB/Sec.
Ultra DMA mode-5
5V(DC) +/- 5%
5V(DC) +/- 5%
5V(DC) +/- 5%
DC Power Requirements
Voltage
tolerance
Chapter 1
5V(DC) +/- 5%
25
DVD/CDRW Interface
Item
Specification
Vendor & model name
DVD/CDRW COMBO MODULE QSI SBW-242
DVD/CDRW COMBO MODULE SONY CRX830E C
Performance Specification
With CD Diskette
With DVD Diskette
Transfer rate (KB/sec)
Sustained:
Max 3.6Mbytes/sec
Sustained:
Max 10.8Mbytes/sec
Data Buffer Capacity
128 KBytes
Interface
IDE/ATAPI (ATA/ATAPI-5)
Applicable disc format (for
SONY)
DVD: DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R,
DVD+R, DVD-RW, DVD+RW,
CD: CD Digital Audio and CD Extra, CD-ROM (mode 1), CDROM XA (Mode 2, Form 1 and Form 2) and CD-I Ready and
CD-I Bridge, Photo CD, (Single and Multi session), Video CD,
CD-TEXT, CD-R, CD-RW, CD Layer of Hybrid SACD
Applicable disc format (for
QSI)
DVD: DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R,
DVD-RW, DVD+R, DVD+RW, DVD-RAM (optional)
CD: CD-DA, CD-ROM/XA, CD-i, Karaoke CD, Video CD, Multisession Photo CD, Enhanced CD, itrax CD, CD extra, CD Plus,
CD-Text, CD-R and CD-RW discs
Loading mechanism
Load: Manual
Release: (a) Electrical Release (Release Button)
(b) Release by ATAPI command
(c) Emergency Release
Power Requirement
Input Voltage
5 V +/- 5 % (Operating)
DVD-RW Interface
Item
Specification
Vendor & model name
DVD-RW MODULE PIONEER DVR-K12D
Performance Specification
With CD Diskette
With DVD Diskette
Transfer rate (KB/sec)
Sustained:
Max 3.6Mbytes/sec
Sustained:
Max 10.8Mbytes/sec
Data Buffer Capacity
128 KBytes
ATAPI Interface
SFF-8020i, SFF8090 Ver5
Applicable disc format
Supports KODAK Photo CD single and Multi-session
Supports CD Extra (CD PLUS)
Supports Mixed CD
Supports Video CD
Supports to read/write CD-R discs
Supports to read/write CD-RW discs
Supports CD text data read/write
Supports to read DVD-ROM
Supports to read/write DVD-R Ver. 2.00 for General
Supports to read/write DVD-RW Ver.1.0 & 1.1
Loading mechanism
Load: Manual
Release: (a) Electrical Release (Release Button)
(b) Release by ATAPI command
(c) Emergency Release
Power Requirement
Input Voltage
26
5 V +/- 5 % (Operating)
Chapter 1
DVD Interface
Item
Specification
Vendor & model name
DVD-ROM MODULE MKE SR8177
Performance Specification
With CD Diskette
With DVD Diskette
Transfer rate (KB/sec)
Sustained:
Max 3.6Mbytes/sec
Sustained:
Max 11.08Mbytes/sec
Data Buffer Capacity
256 KBytes
ATAPI Interface
SFF8090 Ver 0.99
Applicable disc format
DVD: DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R
(3.95G/4.7G), DVD-RW, DVD-RAM (2.6G/4.7G)
CD: CD-Audio, CD-ROM (mode 1 and mode 2), CD-ROM XA
(mode 2, form 1 and form 2), CD-I (mode 2, form 1 and form 2),
CD-I Ready, CD-I Bridge, CD-WO, CD-RW, Photo CD, Video
CD, Enhanced Music CD (CD Plus), CD-TEXT
Loading mechanism
Load: Manual
Release: (a) Electrical Release (Release Button)
(b) Release by ATAPI command
(c) Emergency Release
Power Requirement
Input Voltage
5 V +/- 5 % (Operating)
Speaker
Item
Specification
Number of speaker
2
Rating
1W, max; 4 ohm
Connector type
Headphone out, microphone in and line-in
Video Interface
Item
Specification
Chipset
Montara GM+ intergrated (UMA)
Interface
Integration
Supports ZV (Zoomed Video) port
No
Maximum resolution LCD
1600X1200 (UXGA)
Maximum resolution CRT
2048X1536@75HZ
Audio Interface
Item
Specification
Audio Controller
Intel ICH4-M intergrated
Audio Codec
Cirrus 4299XQ
Audio onboard or optional
Built-in
Mono or Stereo
Stereo
Resolution
20 bit stereo Digital to analog
converter
18 bit stereo Analog to Ditial
converter
Compatibility
AC97
Mixed sound source
Line-in, CD
Chapter 1
27
Audio Interface
Item
Specification
Voice channel
8/16-bit, mono/stereo
Sampling rate
44,1 KHz (48K byte for AC97
interface)
Internal microphone
Yes
Internal speaker / Quantity
Yes/2
Supports PnP IRQ
IRQ10
Video Resolutions Mode (for both LCD and CRT)
16 bits
(High color)
Resolution
32 bits
(True color)
480x600
Yes
Yes
800x600
Yes
Yes
1024x768
Yes
Yes
1152x864
Yes
Yes
1280x1024
Yes
Yes
1400x1050
(SXGA+panel only)
Yes
Yes
Video Memory
Item
Fixed or Upgradeable
Specification
Fixed
Vendor
Intel
Memory size
Default 16M (Adjust via BIOS)
Interface
DDR
Parallel Port
Item
28
Specification
Parallel port controller
ICH4-M
Number of parallel port
1
Location
Rear side
Connector type
25-pin D-SUB
Parallel port function control
Enable/Disable/Auto (BIOS or operating system chooses
configuration) by BIOS Setup
Note: Depending on your operating system, disabling an unused
device may help free system resources for other devices.
Supports ECP/EPP/Bi-directional/Output only
(PS/2 compatible)
Yes (set by BIOS setup)
Note: When Mode is selected as EPP mode, “3BCh” will not be
available.
Optional ECP DMA channel (in BIOS Setup)
DMA channel 3
Optional parallel port I/O address (in BIOS
Setup)
378h, 278h, 3BCH
Optional parallel port IRQ (in BIOS Setup)
IRQ7, IRQ5
Chapter 1
USB Port
Item
Specification
Chipset
ICH4-M intergrated
USB Compliancy Level
2.0
OHCI
USB 2.0
Number of USB port
2
Location
Rear side
Serial port function control
Enable/Disable by BIOS Setup
IEEE 1394 Port
Item
Specification
Chipset
TI TSAB43AB22
InterfaceUSB Compliancy Level
IEEE 1394 1.0
Number of IEEE 1394 port
1
Location
Rear side
Connector type
IEEE 1394
PCMCIA Port
Item
Specification
PCMCIA controller
OZ 711EC1
Supports card type
Type-II
Number of slots
One type-II
Access location
Right panel
Supports ZV (Zoomed Video) port
No ZV support
Supports 32 bit CardBus
Yes (IRQ10)
System Board Major Chips
Item
Core logic
Controller
Intel Montara GM+ and ICH4-m
VGA
Montara GM+ intergrated (UMA)
LAN
Broad Com 5705
IEEE 1394
TI TSAB43AB22
USB 2.0
ICH4-M intergrated
Super I/O controller
PC 87392
MODEM
Intel Montara GM+ and ICH4-M
Blue tooth
CSR BC02/Agere Scorpio solution
Wireless 802.11 b
Intel Claxico
PCMCIA
OZ 711EC1
Audio
Intel ICH4-M intergrated/Audio Codec: Cirrus 4299XQ
Five-in-one card reader
OZ711EC1
Touchpad
M38857
Chapter 1
29
Keyboard
Item
Specification
Keyboard controller
M38857
Keyboard vendor & model name
DARFON
Total number of keypads
84/85/88
Windows logo key
Yes
Internal & external keyboard work
simultaneously
No
Note: Internal and external keyboard can not work
simultaneously by software specification.
Battery
Item
Specification
Vendor & model name
SANYO
Battery Type
Li-ion
Pack capacity
4400 Ah
Cell voltage
3.7V/cell
Number of battery cell
8
Package configuration
4 cells in series, 2 series in
parallel
Package voltage
14.8V
LCD
Item
Vendor & model
name
Specification
AU B141XG08
CHIME N141X9-L01
Mechanical Specifications
LCD display area
(diagonal, inch)
14.1
Display technology
TFT
Resolution
XGA (1024x768)
Supports colors
262K
Optical Specification
Brightness control
keyboard hotkey
Contrast control
No
Typical White
Luminance
200 (5 points average)
180 for CHIME
Contrast ratio
300 (Min.), 500 (Typ.) for
CHIME
250 (Min.), 300 (Typ.) for
AU
Response time
(msec)
TR: 6 (Typ.), 10 (Max.)
TF: 17 (Typ.), 25 (Max.)
for CHIME
25 (Typ.) for AU
Electrical Specification
Supply voltage for
LCD display (V)
30
3.0 (Min.), 3.3 (Typ.), 3.6
(Max.)
Chapter 1
LCD Inverter
Item
Specification
Vendor & model name
Ambit
Brightness conditions
Vadj=3.3V
Input voltage (V)
7 (Min.), 14 (Max.)
Input current (A)
0.6 (Min.)
Output voltage (V, rms)
650
Output current (mA, rms)
5.5~6.5
Output voltage frequency (k Hz)
40~60 Hz
AC Adaptor
Item
Specification
Model number
DELTA ADP-65DB 17V 70W (3 PIN)
AC input
90~264V, 47Hz to 63Hz
Output power
65W, 19V@3.42V
System Power Management
ACPI mode
Power Management
Mech. Off (G3)
All devices in the system are turned off completely.
Soft Off (G2/S5)
OS initiated shutdown. All devices in the system are turned off
completely.
Working (G0/S0)
Individual devices such as the CPU and hard disk may be power
managed in this state.
Suspend to RAM (S3)
CPU set power down
VGA Suspend
PCMCIA Suspend
Memory Address Map
Memory Address
00100000h-000F0000h
Size
Function
512 KB
System BIOS
000CFFFFh-000C0000h
00009FFFFh-00000000h
VGA BIOS
640KB
Conventional memory
I/O Address Map
I/O Address
Function
0000-001F, 0081-008F, 0090-0091,
0093-009F, 00C0-00DF, 040B, 04D6
DMA controller
0D00-FFFF
PCI bus
0020-0021, 0024-0025, 0028-0029,
002C-002D, 0030-0031, 0034-0035,
0038-0039, 003C-003D, 00A0-00A1,
00A4-00A5, 00A8-00A9, 00AC-00AD,
00B0-00B1, 00B4-00B5, 00B8-00B9,
00BC-00BD, 00C0-00DF
Programmable interrupt controller
0040-0043, 0050-0053
System timer
0060, 0064
Acer Tablet PC Keyboard Buttons (101/102 key)
Chapter 1
31
I/O Address Map
I/O Address
002E-002F, 004E-004F, 0061, 0063,
0065, 0067, 0080, 0092, 00B2-00B3,
0200-020F, 0600-060F, 0700-070F,
0800-080F, 1000-107F, 1180-11BF,
Function
Main board resources
0066
Microsoft ACPI-Compliant Embedded Controller
0070-0077
System CMOS/real time clock
00F0
Numeric data processor
0170-0177, 0376
Secondary IDE Channel
01F0-01F7, 03F6
Primary IDE Channel
0274-0277, 0279, 0A79,
ISAPNP Read Data Port
0378-037F, 0778-077B
Printer Port (LPT1)
03B0-03BB, 03C0-03DF, 1800-1807,
Intel (R) 82852/82855 GM/GME Graphics Controller
06F8-06FF
Wacom Serial Pen Tablet
1810-181F
Intel (R) 82801DBM Ultra ATA Storage Controller-24CA
1820-183F
Intel (R) 82801DB/DBM USB Universal Host Controller-24C2
1840-185F
Intel (R) 82801DB/DBM USB Universal Host Controller-24C4
1860-187F
Intel (R) 82801DB/DBM USB Universal Host Controller-24C7
1880-189F
Intel (R) 82801DB/DBM SMBus Controller-24C3
18C0-18FF, 1C00-1CFF
Cystal WDM AC97 Driver for ICH4
2000-207F, 2400-24FF
Agere System AC97 Modem
FB00-FBFE
O2Micro SmartCardBus Reader
FC00-FCFF, FD00-FDFF, FE00FEFF, FF00-FFFF
Generic Cardbus Controller
IRQ Assignment Map
Interrupt Channel
32
System timer
IRQ00
System time
IRQ01
Keyboard
IRQ02
Progammable Interrupt Controller
IRQ03
FIR
IRQ04
Communications Port (COM1)
IRQ05
Free
IRQ06
Wacom Serial Pen Tablet/Standard Floppy Disk Controller
IRQ07
ECP Printer Port (LPT1)/O2Micro Smart CardBus Reader
IRQ08
Real Time Clock
IRQ09
SCI
IRQ10
PCI Device (LAN, Audio, Modem...)
IRQ11
USB 1.1, USB 2.0, VGA
IRQ12
PS/2 Mouse
IRQ13
Numeric data processor
IRQ14
1st EIDE device (hard disk)
IRQ15
2nd EIDE device (optical drive)
Chapter 1
DMA Channel Assignment
Item
00
Specification
PnP Audio System CODEC
01
Free
02
Standard Floppy Disck Controller
03
ECP Printer Port
Chapter 1
33
34
Chapter 1
Chapter 2
System Utilities
BIOS Setup Utility
The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/
Output System).
Your computer is already properly configured and optimized, and you do not need to run this utility. However, if
you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4
Troubleshooting when problem arises.
To activate the BIOS Utility, press m during POST (when “Press <F2> to enter Setup” message is prompted
on the bottom of screen).
Press m to enter setup. Press <F12> during POST to enter multi-boot menu. In this menu, user can change
boot device without entering BIOS SETUP Utility.
PhoenixBIOS Setup Utility
Information
Main
Advanced
Security
CPU Type:
CPU Speed:
Intel (R) Pentium (R) M processor
1500 MHz
Floppy Drive:
IDE1 Model Name:
IDE1 Serial Number:
IDE2 Model Number:
IDE2 Serial Number:
System BIOS Ver:
None
None
None
QSI CD-RW/DVD-ROM SBW242U- (SM)
None
Canary V0.20
VGA BIOS Ver:
KBC Ver:
Serial Number:
2991
02.13.29
xxxxxxxxxxxxxxxxxxxxxx
Asset Tag Number:
Product Name:
N/A
TravelMate C300
Manufacturer Name:
UUID:
Acer
xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
F1 Help
↑ ↓
Esc Exit
←→
Chapter 2
Boot
Exit
Select Item
F5/F6 Change Values
F9 Setup Defaults
Select Menu
Enter Select 4 Sub-Menu
F10 Save and Exit
35
Navigating the BIOS Utility
There are six menu options: Information, Main, Advanced, Security, Boot, and Exit.
Follow these instructions:
T
To choose a menu, use the cursor left/right keys (zx).
T
To choose a parameter, use the cursor up/down keys ( wy).
T
To change the value of a parameter, press por q.
T
A plus sign (+) indicates the item has sub-items. Press e to expand this item.
T
Press ^ while you are in any of the menu options to go to the Exit menu.
T
In any menu, you can load default settings by pressing t. You can also press u to save any
changes made and exit the BIOS Setup Utility.
NOTE: You can change the value of a parameter if it is enclosed in square brackets. Navigation keys for a
particular menu are shown on the bottom of the screen. Help for parameters are found in the Item
Specific Help part of the screen. Read this carefully when making changes to parameter values.
This menu provides you the information of the system.
36
Chapter 2
Information
PhoenixBIOS Setup Utility
Information
Main
Advanced
Security
CPU Type:
CPU Speed:
Intel (R) Pentium (R) M processor
1500 MHz
Floppy Drive:
IDE1 Model Name:
IDE1 Serial Number:
IDE2 Model Number:
IDE2 Serial Number:
System BIOS Ver:
None
None
None
QSI CD-RW/DVD-ROM SBW242U- (SM)
None
Canary V0.20
VGA BIOS Ver:
KBC Ver:
Serial Number:
2991
02.13.29
xxxxxxxxxxxxxxxxxxxxxx
Asset Tag Number:
Product Name:
N/A
TravelMate C300
Manufacturer Name:
UUID:
Acer
xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
F1 Help
↑ ↓
Esc Exit
←→
Boot
Exit
Select Item
F5/F6 Change Values
F9 Setup Defaults
Select Menu
Enter Select 4 Sub-Menu
F10 Save and Exit
Parameter
Description
IDE1 Model Name
Shows the Model name of HDD installed on Primary IDE master. The hard disk model
name is automatically detected by the system. If there is no hard disk present or unknown
type, “None” should be shown on this field.
IDE1 Serial #
This field display the Serial number of HDD installed on Primary IDE master. If no Hard
disk or other devices are installed on Primary IDE master, then it will display a blank line.
IDE2 Model Name
This item will show the Model name of device installed on Secondary IDE master. The
hard disk or CD-ROM model name is automatically detected by the system. If there is no
hard disk or CD-ROM present or unknown type, “None” should be shown on this field.
IDE2 Serial #
This item will show the Serial number of HDD installed on Secondary IDE master. If no
hard disk or other devices are installed on Primary IDE master, then it will display a blank
line.
Serial Number
This field displays the serial number of this unit.
UUID Number
UUID=32bytes
Chapter 2
37
Main
The Main screen displays a summary of your computer hardware information, and also includes basic setup
parameters. It allows the user to specify standard IBM PC AT system parameters.
PhoenixBIOS Setup Utility
Information
Main
Advanced
Security
Boot
Exit
Item Specific Help
System Time:
[00:00:00]
System Date:
[10/11/2003]
System Memory:
640 KB
Extended Memory:
238 MB
VGA Memory:
16MB
Quiet Boot:
[Enabled]
Power on display:
[Auto ]
LCD Auto Dim:
[Enabled]
PXE Boot From LAN
[Disabled]
F12 Boot Menu
[Enabled]
<Tab>, <Shift-Tab>, or
<Enter> selects field.
F1 Help
↑↓
Select Item
F5/F6 Change Values
F9 Setup Defaults
Esc Exit
←→
Select Menu
Enter Select 4 Sub-Menu
F10 Save and Exit
NOTE: The screen above is for reference only. Actual values may differ.
38
Chapter 2
The table below describes the parameters in this screen. Settings in boldface are the default and suggested
parameter settings.
Parameter
Description
Format/Option
System Time
Sets the system time.
Format: HH:MM:SS
(hour:minute:second) System Time
System Date
Sets the system date.
Format MM/DD/YYYY (month/day/
year)
System Date
System Memory
This field reports the memory size of the system.
Memory size is fixed to 640MB
Extended Memory
This field reports the memory size of the
extended memory in the system.
Extended Memory size=Total memory size-1MB
VGA Memory
Shows the VGA memory size. The default value
is set to 16MB
Option:16/32MB
Quiet Boot
Determines if Customer Logo will be displayed or
not; shows Summary Screen is disabled or
enabled.
Option: Enabled or Disabled
Enabled: Customer Logo is displayed, and
Summary Screen is disabled.
Disabled: Customer Logo is not displayed, and
Summary Screen is enabled.
Power on display
Auto: During power process, the system will
detect if any display device is connected on
external video port. If any external display device
is connected, the power on display will be in CRT
(or projector) only mode. Otherwise it will be in
LCD only mode.
Option: Auto or Both
Both: Simultaneously enable both the integrated
LCD screen and the system’s external video port
(for an external CRT or projector).
LCD Auto Dim
Determines if the system will automatically dim
the LCD brightness in order to save power when
AC is not present.
Option: Enabled or Disabled
PXE (Preboot Execution
Environment) Boot From
LAN
Indicates that whether the notebook can boot
from LAN or not.
Option: Enabled or Disabled
F12 Boot Menu
Determines if the OEM POST screen will have
“Press <F12> Change Boot Device” or not during
user’s quite boot.
Option: Enabled or Disabled
NOTE: The sub-items under each device will not be shown if the device control is set to disable or auto. This is
because the user is not allowed to control the settings in these cases.
Chapter 2
39
Advanced
The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced
settings of the system.
PhoenixBIOS Setup Utility
Information
Main
Advanced
Security
Boot
Exit
Item Specific Help
Internal Touchpad :
[Both]
Infrared/Serial port:
[Disabled]
Parallel port:
Mode:
Base I/O address:
Interrupt:
[Enabled]
[Bi-direct]
[378]
[IRQ 7]
Legacy USB Support:
[Disabled]
System Boot From Hard Disk Recovery:
[Disabled]
F1
Help
Esc Exit
↑ ↓
← →
Configure Infrared Port
using options:
[Auto]
Disable the touchpad if an
external PS/2 mouse is
connected. Otherwise
enable the touchpad
[Both]
The touchpad is always
enabled. Any external PS/2
mouse connected will be
enabled at the same time.
Select Item
F5/F6 Change Values
F9 Setup Defaults
Select Menu
Enter Select 4 Sub - Menu
F10 Save and Exit
The table below describes the parameters in the screen. Settings in boldface are the default and suggested
parameter settings.
Parameter
40
Description
Options
Infrared Port (FIR)
Enables, disables or auto detects the infrared port.
Enabled/Disabled/Auto
Base I/O address/IRQ
Sets I/O address of the infrared port.
3F8h/IRQ4; 2F8h/IRQ3; 3E8h/
IRQ4; 2E8h/IRQ3
DMA
Sets a DMA channel of the infrared port.
DMA 1/DMA 3
Parallel Port
Enables, disables or auto detects the parallel port.
Enabled/Disabled/Auto
Mode
Sets the operation mode of the parallel port.
ECP, EPP, Output only or Bidirectional
Base I/O address
Sets the I/O address of the parallel port. This
parameter is enabled only if Mode is set to ECP or
Bi-directional. This parameter is enabled only if
Mode is set to ECP.
378/278/3BC
Interrupt
Sets the interrupt request of the parallel port.
IRQ7/IRQ5
Chapter 2
Parameter
Description
Options
DMA channel
Sets a DMA channel for the printer to operate in
ECP mode. This parameter is enabled only if Mode
is set to ECP.
DMA3/DMA1
Legacy USB Support
Enables or disables USB port under DOS mode.
Disabled/Enabled
Chapter 2
41
Security
The Security screen contains parameters that help safeguard and protect your computer from unauthorized
use.
PhoenixBIOS Setup Utility
Information
Main
Advanced
Security
Boot
Exit
Item Specific Help
User Password is
Clear
Supervisor Password is
Clear
Set User Password
[Enter]
Set Supervisor Password
[Enter]
Password on boot:
[Enabled]
F1
Help
Esc Exit
↑ ↓
←→
Supervisor Password
controls accesses of the
whole setup utility.
It can be used to
boot up when Password
on boot is enabled.
Select Item
F5/F6 Change Values
F9 Setup Defaults
Select Menu
Enter Select 4 Sub -Menu
F10 Save and Exit
The table below describes the parameters in this screen. Settings in boldface are the default and suggested
parameter settings.
Parameter
Description
Option
User Password is
Shows the setting of the uer password.
Clear or Set
Supervisor Password is
Shows the setting of the Supervisor password
Clear or Set
Set User Password
Press Enter to set the user password. When
set, this password protects the BIOS Setup
Utility from unauthorized access.
Set Supervisor Password
Press Enter to set the supervisor password.
When set, this password protects the BIOS
Setup Utility from unauthorized access.
Password on Boot
Defines whether a password is required or not
while the events defined in this group
happened. The following sub-options are all
requires the Supervisor password for changes
and should be grayed out if the user password
was used to enter setup.
Disabled or Enabled
NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget
your password. If you forget your password, you may have to return your notebook computer to your
dealer to reset it.
42
Chapter 2
Setting a Password
Follow these steps as you set the user or the supervisor password:
1.
Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key. The
Set Supervisor Password box appears:
2.
Type a password in the “Enter New Password” field. The password length can not exceeds 8
alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the “Confirm New
Password” field.
IMPORTANT:Be very careful when typing your password because the characters do not appear on the screen.
3.
4.
Press e.
After setting the password, the computer sets the User Password parameter to “Set”.
If desired, you can opt to enable the Password on boot parameter.
5.
When you are done, press u to save the changes and exit the BIOS Setup Utility.
Removing a Password
Follow these steps:
1.
Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The
Set Password box appears:
2.
Type the current password in the Enter Current Password field and press e.
3.
Press e twice without typing anything in the Enter New Password and Confirm New Password fields.
The computer then sets the Supervisor Password parameter to “Clear”.
4.
When you have changed the settings, press u to save the changes and exit the BIOS Setup Utility.
Changing a Password
1.
Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The
Set Password box appears:
Chapter 2
43
2.
Type the current password in the Enter Current Password field and press e.
3.
Type a password in the Enter New Password field. Retype the password in the Confirm New Password
field.
4.
Press e. After setting the password, the computer sets the User Password parameter to “Set”.
5.
If desired, you can enable the Password on boot parameter.
6.
When you are done, press u to save the changes and exit the BIOS Setup Utility.
If the verification is OK, the screen will display as following.
The password setting is complete after the user presses u.
If the current password entered does not match the actual current password, the screen will show you the
Setup Warning.
If the new password and confirm new password strings do not match, the screen will display the following
message.
44
Chapter 2
Boot
This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices
includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay.
PhoenixBIOS Setup Utility
Information
Main
Advanced
Security
Boot
Exit
Item Specific Help
Hard Drive
Keys used to view or configure
devices: <Enter> expnads or
Collapses Devices with a
+ or <Ctrl+Enter> expnads all
<Shift + 1> enables or disables
a device.
<+> and <-> moves the device
up or down.
<n> May move removable
device between Hard Disk or
Removable Disk.
<d> Remove a device that is
not installed.
Removable Device
CD-ROM Drive
F1
Help
Esc Exit
Chapter 2
↑ ↓
←→
Select Item
F5/F6 Change Values
F9 Setup Defaults
Select Menu
Enter Select 4 Sub -Menu
F10 Save and Exit
45
Exit
The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use.
PhoenixBIOS Setup Utility
Information
Main
Advanced
Security
Boot
Exit
Item Specific Help
Exit Saving Changes
Exit Discarding Changes
Exit System Setup and
Load Setup Defaults
save your changes to
CMOS.
Discard Changes
Save Changes
F1
Help
Esc Exit
↑ ↓
←→
Select Item
F5/F6 Change Values
F9 Setup Defaults
Select Menu
Enter Select 4Sub - Menu
F10 Save and Exit
The table below describes the parameters in this screen.
Parameter
Exit Saving Changes
46
Description
Exit System Setup and save your changes to CMOS.
Exit Discarding Changes
Exit utility without saving setup data to CMOS.
Load Setup Default
Load default values for all SETUP item.
Discard Changes
Load previous values from CMOS for all SETUP items.
Save Changes
Save Setup Data to CMOS.
Chapter 2
BIOS Flash Utility
The BIOS flash memory update is required for the following conditions:
T
New versions of system programs
T
New features or options
T
Restore a BIOS when it becomes corrupted.
Use the Phlash utility to update the system BIOS flash ROM.
NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery
Diskette before you use the Phlash utility.
NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Phlash.
NOTE: Please use the AC adaptor power supply when you run the Phlash utility. If the battery pack does not
contain enough power to finish BIOS flash, you may not boot the system because the BIOS is not
completely loaded.
Fellow the steps below to run the Phlash.
1.
Prepare a bootable diskette.
2.
Copy the Phlash utilities to the bootable diskette.
3.
Then boot the system from the bootable diskette. The Phlash utility has auto-execution function.
Chapter 2
47
48
Chapter 2
Chapter 3
Machine Disassembly and Replacement
This chapter contains step-by-step procedures on how to disassemble the notebook computer for
maintenance and troubleshooting.
To disassemble the computer, you need the following tools:
T
Wrist grounding strap and conductive mat for preventing electrostatic discharge
T
Philips screw drivers
Flat head screwdriver
NOTE: The screws for the different components vary in size. During the disassembly process, group the
screws with the corresponding components to avoid mismatch when putting back the components.
When you remove the middle cover, please be careful not to scrape the cover.
T
Chapter 3
49
General Information
Before You Begin
Before proceeding with the disassembly procedure, make sure that you do the following:
1.
Turn off the power to the system and all peripherals.
2.
Unplug the AC adapter and all power and signal cables from the system.
3. Remove the battery pack.
NOTE: TravelMate C300 series product uses tape to fasten the antenna/cable, you may need to tear the tape
before you remove the antenna.
NOTE: The disassembly is based on an engineering sample, therefore, the number of the screws may differ
from what you would actually get.ct the wireless antennas before you detach the entire LCD module.
50
Chapter 3
Disassembly Procedure Flowchart
The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence
and instructs you on the components that need to be removed during servicing. For example, if you want to
remove the system board, you must first remove the then disassemble the inside assembly frame in that order.
Start
Battery
M3L4*1
*1
M2.5L6*1
HDD Cover
ODD Module
Keyboard
*2
DIMM Cover
Mini PCI
Cover
Memory
(upgrade)
Wireless LAN
Card
M2L3*4
HDD Module
M2L8*3
M2L4*4
ODD Bracket
Hinge Covers
HDD Holder
Keyboard
Support Plate
HDD Drive
Middle Cover
Memory/
MDC
board
M2L4.5*2
Inverter
Optical Drive
Optical Device
Board
RTC Battery
Button Board
M2L4.5*2
Disconnect
Bluetooth
M2L4.5*2
M2L4*2
ODD
Connector
LED Board
LCD Panel
Main Antenna
M2L4.5*2
M2.5L5*4
LCD Module
M2.5L6*2
M2L6*12
LCD/w cable,
brakets
Upper
Assembly
Lower
Assembly
M2L3*8
for CMO
M2L4*2
LCD Brackets
Toucpad
Cover
Lower case
left cover
LCD
Lower case
right cover
LCD Coaxial
Cable
M2L4*1
Touchpad
Touchpad
Scroll Key
Touchpad
Button
Main Board
Assembly
M2L4*2
Touchpad
Cable
Speaker
Module
M2L4*1
Extension
Board
*4
Heatsink
Module
CPU
Main Board
Chapter 3
51
Removing the Battery Pack
52
1.
Release the battery lock.
2.
Slide the battery latch then remove the battery.
Chapter 3
Removing the HDD Module/Optical Module/Wireless LAN Card/Keyboard
and LCD Module
Removing the HDD Module
1.
Remove the two screws holding the HDD cover.
2.
Pull out the hard disk drive then detach it from the main unit.
Removing the Optical Disc Drive Module
1.
Slide the ODD latch then remove the ODD module from the main unit carefully.
.
Removing the Wireless LAN Card
1.
Remove the two screws that fasten the Mini PCI cover.
2.
Disconnect the main and the auxiliary antenna.
3.
Pop out the wireless LAN card then remove it.
Removing the Keyboard
1.
Remove the screw holding the keyboard.
2.
Release the keyboard locks.
3.
Turn the keyboard over and disconnect the keyboard cable then remove the keyboard.
Chapter 3
53
Removing the LCD Module
1.
See “Removing the Keyboard” on page 53.
2.
Turn the LCD module clockwise, then remove the hinge cap (back).
3.
Turn the LCD module clockwise and press the LCD down, then detach the hinge cap (front).
4.
Detach the middle cover carefully.
5.
Remove the three screws holding the keyboard support plate then remove the plate.
6.
Remove the screw fastening the modem board.
7.
Disconnect bluetooth antenna.
NOTE: This is an engineering sample. The number of screws holding the keyboard support plate maybe vary
from the mass production units.
8.
Disconnect the modem board cable then remove the modem board.
9.
Pull out the wireless antenna from the hole on the main board.
10. Remove the four screws fastening the LCD module; two on the front and another two on the back.
54
Chapter 3
11. Place the LCD module as the picture shows carefully.
12. Disconnect the LCD coaxial cable and inverter cable respectively.
Chapter 3
55
Disassembling the Main Unit
Separate the main unit into the logic upper and the logic lower assembly
1.
Disconnect the RTC battery then remove it.
2.
Pop out the memory then remove it from the DIMM socket.
3.
Remove the 14 screws holding the upper case assembly and the lower case assembly.
4.
Remove the screw holding the upper case assembly and lower case assembly.
5.
Disconnect touchpad cable connecting to the main board.
6.
Separate the main unit into the upper case assembly and the lower case assembly.
Disassembling the logic upper assembly
56
1.
Disconnect the touchpad cable.
2.
Tear off the touchpad cable.
3.
Release the touchpad cover latches.
4.
Detach the touchpad holder.
Chapter 3
5.
Remove the touchpad.
6.
Detach the touchpad button.
7.
Then detach touchpad scroll key.
Disassembling the logic lower assembly
1.
Remove the lower case left cover.
2.
Remove the screw holding the lower case right cover.
3.
Then remove another screw fastening the lower case right cover.
4.
Remove the lower case right cover.
5.
Disconnect the speaker cable.
6.
Remove the screw that secure the main board to the lower case.
7.
Take out the main board from the lower case.
8.
Remove the two screws that fasten the speaker module.
Chapter 3
57
9.
Disconnect the fan cable.
10. Remove the four screws that fasten the heatsink module then remove the heatsink module.
11. Release the CPU lock with a flat-head screwdriver then remove the CPU from the socket.
12. Take the main board off the thermal plate.
13. Remove the screw that secures the extension board.
14. Disconnect the card reader cabele.
15. Remove the three screws fastening the card reader slot then detach the card reader slot.
58
Chapter 3
Disassembling the LCD Module
1.
Remove the four LCD screw caps.
2.
Then remove the four screws that secure the LCD bezel.
3.
Detach the LCD bezel carefully.
4.
Tear off the tape fastening the bluetooth antenna.
5.
Then remove the bluetooth antenna from the LCD bezel.
6.
Then disconnect the LCD inverter cable.
7.
Remove the auxiliary wireless antenna.
8.
Pull out the main wireless antenna, LCD coaxial cable and inverter cable.
9.
Remove the two screws holding the inverter.
.
10. Disconnect the inverter cable then remove the inverter.
11. Remove the four screws that secure the LCD to the LCD panel; two on each side.
12. Take out the LCD from the LCD panel.
Chapter 3
59
13. Remove the two screws holding the LED board.
14. Disconnect the LED board cable.
15. Remove the two screws that secure the button board.
16. Take out the microphone, detach the button board assembly.
17. Disconnect the microphone, the LCD coaxial cable and the button board to LED board cable.
18. Tear off the tape fastening the main wireless antenna.
19. Remove the two screws holding the main wireless antenna.
20. Remove the main wireless antenna from the LCD panel.
21. Disconnect the LCD coaxial cable and detach the cable from the LCD.
.
22. Remove the eight screws fastening the LCD brackets; four on each side.
23. Remove the right and the left LCD brackets.
60
Chapter 3
Chapter 3
61
Disassembling the External Modules
Disassembling and Reassembling the HDD Module
1.
Remove the screw holding the HDD holder.
2.
Take out the hard disc drive from the HDD holder carefully.
3.
Place the hard disc drive back to the HDD holder.
4.
Secure the hard disc drive to the HDD holder witht the screw as shown.
Disassembling and Reassembling the Optical Disc Drive Module
62
1.
Remove the two screws holding the optical bracket.
2.
Remove another two screws as shown.
3.
Then remove the optical bracket.
4.
Remove the two screws holding the optical board.
5.
Remove the optical device board.
6.
Reattach the optical device board to the optical disc drive.
Chapter 3
7.
Secure the optical device board with two screws as shown.
8.
Attach the optical bracket back to the ODD.
9.
Secure the optical bracket with the two screws as shown.
10. Then fasten the optical braket with another two screws as shown.
Chapter 3
63
64
Chapter 3
Chapter 4
Troubleshooting
Use the following procedure as a guide for computer problems.
NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified
options can give false errors and invalid system responses.
1.
Duplicate symptom and obtain the failing symptoms in as much detail as possible.
2.
Distinguish symptom. Verify the symptoms by attempting to re-create the failure by running the diagnostic
test or by repeating the same operation.
3.
Disassemble and assemble the unit without any power sources.
4.
If any problem occurs, you can perform visual inspection before you fellow this chapter’s instructions. You
can check the following:
power cords are properly connected and secured;
there are no obvious shorts or opens;
there are no obviously burned or heated components;
all components appear normal.
5.
Use the following table with the verified symptom to determine which page to go to.
Symptoms (Verified)
Go To
Power failure. (The power indicator does not go
on or stay on.)
“Power System Check” on page 67.
POST does not complete. No beep or error
codes are indicated.
“Power-On Self-Test (POST) Error Message” on
page 69
“Undetermined Problems” on page 77
POST detects an error and displayed messages
on screen.
“Error Message List” on page 70
Other symptoms (i.e. LCD display problems or
others).
“Power-On Self-Test (POST) Error Message” on
page 69
Symptoms cannot be re-created (intermittent
problems).
Use the customer-reported symptoms and go to
“Power-On Self-Test (POST) Error Message” on
page 69
“Intermittent Problems” on page 76
“Undetermined Problems” on page 77
Chapter 4
65
System Check Procedures
External Diskette Drive Check
Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is
required.
NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause
damage to the drive or cause the drive to fail.
Do the following to select the test device.
1.
Boot from the diagnostics diskette and start the diagnostics program.
2.
See if FDD Test is passed as the program runs to FDD Test.
3.
Follow the instructions in the message window.
If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board.
If the error still remains:
1.
Reconnect the external diskette drive/DVD-ROM module.
2.
Replace the external diskette drive/CD-ROM module.
3.
Replace the main board.
External CD-ROM Drive Check
Do the following to isolate the problem to a controller, drive, or CD-ROM. Make sure that the CD-ROM does
not have any label attached to it. The label can cause damage to the drive or can cause the drive to fail.
Do the following to select the test device:
1.
Boot from the diagnostics diskette and start the diagnostics program.
2.
See if CD-ROM Test is passed when the program runs to CD-ROM Test.
3.
Follow the instructions in the message window.
If an error occurs, reconnect the connector on the System board. If the error still remains:
1.
Reconnect the external diskette drive/CD-ROM module.
2.
Replace the external diskette drive/CD-ROM module.
3.
Replace the main board.
Keyboard or Auxiliary Input Device Check
Remove the external keyboard if the internal keyboard is to be tested.
If the internal keyboard does not work or an unexpected character appears, make sure that the flexible cable
extending from the keyboard is correctly seated in the connector on the system board.
If the keyboard cable connection is correct, run the Keyboard Test.
If the tests detect a keyboard problem, do the following one at a time to correct the problem. Do not replace a
non-defective FRU:
1.
Reconnect the keyboard cables.
2.
Replace the keyboard.
3.
Replace the main board.
The following auxiliary input devices are supported by this computer:
T
Numeric keypad
T
External keyboard
If any of these devices do not work, reconnect the cable connector and repeat the failing operation.
66
Chapter 4
Memory check
Memory errors might stop system operations, show error messages on the screen, or hang the system.
1.
Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board.
2.
Go to the diagnostic memory in the test items.
3.
Press F2 in the test items.
4. Follow the instructions in the message window.
NOTE: Make sure that the DIMM is fully installed into the connector. A loose connection can cause an error.
Power System Check
To verify the symptom of the problem, power on the computer using each of the following power sources:
1.
Remove the battery pack.
2.
Connect the power adapter and check that power is supplied.
3.
Disconnect the power adapter and install the charged battery pack; then check that power is supplied by
the battery pack.
If you suspect a power problem, see the appropriate power supply check in the following list:
T
Chapter 4
“Check the Battery Pack” on page 68
67
Check the Battery Pack
To check the battery pack, do the following:
From Software:
1.
Check out the Power Management in control Panel
2.
In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total
Battery Power Remaining are correct.
3.
Repeat the steps 1 and 2, for both battery and adapter.
4.
This helps you identify first the problem is on recharging or discharging.
From Hardware:
1.
Power off the computer.
2.
Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the
following figure
3.
If the voltage is still less than 7.5 Vdc after recharging, replace the battery.
To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50%
of the total power remaining when installed in the computer.
If the battery status indicator does not light up, remove the battery pack and let it return to room temperature.
Re-install the battery pack.
If the charge indicator still does not light up, replace the battery pack. If the charge indicator still does not light
up, replace the DC/DC charger board.
Touchpad check
If the touchpad doesn’t work, do the following actions one at a time to correct the problem. Do not replace a
non-defective FRU:
1.
After rebooting, run Tracking Pad PS2 Mode Driver. For example, run Syn touch driver.
2.
Run utility with the PS/2 mouse function and check if the mouse is working.
3.
If the the PS/2 mouse does not work, then check if the main board to switch board FPC is connected O.K.
4.
If the main board to switch board FPC is connected well, then check if the FCC on touch pad PCB
connects properly.
5.
If the FFC on touch pad PCB connects properly, then check if LS851 JP1 Pin6=5V are pulese. If yes, then
replace switch board. If no, then go to next step.
6.
Replace touch pad PCB.
7.
If the touch pad still does not work, then replace FPC on Track Pad PCB.
After you use the touchpad, the pointer drifts on the screen for a short time. This self-acting pointer movement
can occur when a slight, steady pressure is applied to the touchpad pointer. This symptom is not a hardware
problem. No service actions are necessary if the pointer movement stops in a short period of time.
68
Chapter 4
Power-On Self-Test (POST) Error Message
The POST error message index lists the error message and their possible causes. The most likely cause is
listed first.
NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU
replacement does not solve the problem, put the original part back in the computer. Do not replace a
non-defective FRU.
This index can also help you determine the next possible FRU to be replaced when servicing a computer.
If the symptom is not listed, see “Undetermined Problems” on page 77.
The following lists the error messages that the BIOS displays on the screen and the error symptoms classified
by function.
NOTE: Most of the error messages occur during POST. Some of them display information about a hardware
device, e.g., the amount of memory installed. Others may indicate a problem with a device, such as the
way it has been configured.
NOTE: If the system fails after you make changes in the BIOS Setup Utility menus, reset the computer, enter
Setup and install Setup defaults or correct the error.
Chapter 4
69
Index of Error Messages
Error Message List
Error Messages
FRU/Action in Sequence
Struck Key
See ““Keyboard or Auxiliary Input Device Check” on page 66
System CMOS checksum bad - Default
configuration used
RTC battery
Real time clock error
Run BIOS Setup Utility to reconfigure system, then reboot system.
RTC battery
Run BIOS Setup Utility to reconfigure system time, then reboot
system.
Main board
Previous boot incomplete - Default configuration
used
“Load Default Settings” in BIOS Setup Utility.
RTC batter
Main baord.
Invalid System Configuration Data
“Load Default Settings” in BIOS Setup Utility.
Main board.
Operating system not found
Enter Setup and see if fixed disk and drive A are properly identified.
Dikette drive
Hard disk drive
Main board.
70
Chapter 4
Error Message List
No beep Error Messages
Power-on indicator turns off and LCD is blank.
FRU/Action in Sequence
Power source (battery pack and power adapter.) See “Power
System Check” on page 67
Ensure every connector is connected tightly and correctly.
Reconnect the DIMM.
Main board.
Power-on indicator turns on and LCD is blank.
Power source (battery pack and power adapter.) See “Power
System Check” on page 67
Reconnect the LCD connector
Hard disk drive
LCD cable
LCD inverter
LCD
Main board
Power-on indicator turns on and LCD is blank.
But you can see POST on an external CRT.
Reconnect the LCD connectors.
LCD cable
LCD inverter
LCD
Main board
Power-on indicator turns on and a blinking cursor
shown on LCD during POST.
Chapter 4
Ensure every connector is connected tightly and correctly.
Main board
71
Index of Symptom-to-FRU Error Message
LCD-Related Symptoms
Symptom / Error
LCD backlight doesn't work
Action in Sequence
First, plug a monitor to CRT port. Next, enter BIOS utility to running
“Load Default Settings” then reboot the system.
Reconnect the LCD connectors.
Keyboard (if the brightness function key doesn't work).
LCD cable
LCD inverter
LCD
Main board
LCD is too dark
LCD brightness cannot be adjusted
Enter BIOS Utility to execute “Load Setup Default Settings”, then
reboot system.
Reconnect the LCD connectors.
Keyboard (if the brightness function key doesn't work).
LCD cable
LCD inverter
LCD
Main board
Unreadable LCD screen
Reconnect the LCD cable
Missing pels in characters
LCD cable
Abnormal screen
LCD
Wrong color displayed
Main board
LCD has extra horizontal or vertical lines
displayed.
Indicator-Related Symptoms
Symptom / Error
Action in Sequence
Indicator incorrectly remains off or on, but system
runs correctly
Main board
HDD/CD-ROM active indicators cannot work
HDD/CD-ROM drive
Device driver
Main board
Power-Related Symptoms
Symptom / Error
Power shuts down during operation
Action in Sequence
Power source (battery pack and power adapter). See “Power
System Check” on page 67.
Battery pack
AC adapter
See if the thermal module is overheat (Heat sink or fan).
Main board
The system cannot power-on.
Power source (battery pack and power adapter). See “Power
System Check” on page 67.
Battery pack
Power adapter
CPU
Main board
The system cannot power-off.
In Windows XP operating system, hold and press the power switch
for more than 4 seconds. If the system can power off, then the main
board is OK. Verify OS in the HDD.
Main board
72
Chapter 4
Power-Related Symptoms
Symptom / Error
Battery can’t be charged or discharged
Action in Sequence
See “Check the Battery Pack” on page 68.
Battery pack
Main board
System hang during POST
ODD/HDD/FDD/RAM module
Main board
PCMCIA-Related Symptoms
Symptom / Error
System cannot detect the PC Card (PCMCIA)
Action in Sequence
PCMCIA slot assembly
Main board
PCMCIA slot pin is damaged.
PCMCIA slot assembly
PC Card cannot be inserted or ejected
Check if the PCMCIA slot is blocked
Main board
Memory-Related Symptoms
Symptom / Error
Memory count (size) appears different from
actual size.
Action in Sequence
Enter BIOS Setup Utility to execute “Load Default Settings” then
reboot system.
RAM module
Main board
Check BIOS revision
System can power on, but you hear two long
beeps: “B--, B--” and the LCD is blank.
Reinsert DIMM
DIMM
Main board
Speaker-Related Symptoms
Symptom / Error
In Windows, multimedia programs, no sound
comes from the computer.
Action in Sequence
OS volume control
Audio driver
Speaker
Main board
Internal speakers make noise or emit no sound.
Speaker
Main board
Microphone cannot work
Audio driver
Volume control in Windows XP
Main board
Power Management-Related Symptoms
Symptom / Error
The system will not enter hibernation mode
Action in Sequence
Power option in Windows XP
Hard disk drive
Main board
The system doesn’t enter standby mode after
closing the lid of the portable computer.
Driver of Power Option Properties
Lid close switch in upper case
Main board
Chapter 4
73
Power Management-Related Symptoms
Symptom / Error
The system doesn't resume from hibernation/
standby mode.
Action in Sequence
Connect AC adapter then check if the system resumes from
Standby/Hibernation mode.
Check if the battery is low.
Hard disk drive
Main board
The system doesn't resume from standby mode
after opening the lid of the portable computer.
LCD cover switch
Battery fuel gauge in Windows doesn’t go higher
than 90%.
Refresh battery (continue use battery until power off, then charge
battery).
Main board
Battery pack
Main board
System hangs intermittently.
Reconnect hard disk/CD-ROM drives.
Main board
Peripheral-Related Symptoms
Symptom / Error
System configuration does not match the
installed devices.
Action in Sequence
Enter BIOS Setup Utility to execute “Load Setup defaults”, then
reboot system.
Reconnect hard disk/CD-ROM drives/FDD or other peripherals.
Main board
External display does not work correctly.
Press Fn+F5, LCD/CRT/Both display switching
Keyboard
Main board
USB does not work correctly
Main board
Print problems.
Enter BIOS Setup Utility to execute “Load Default Settings” then
reboot the system.
Run printer self-test.
Printer driver
Printer cable
Printer
Main board
Parallel port device problems
Enter BIOS Setup Utility to execute “Load Default Settings” then
reboot the system.
Device driver
Device cable
Device
Main board
Keyboard/Touchpad-Related Symptoms
Symptom / Error
Keyboard (one or more keys) does not work.
Action in Sequence
Reconnect the keyboard cable.
Keyboard
Main board
Touchpad does not work.
Reconnect touchpad cable.
Touchpad board
Main board
74
Chapter 4
Modem/LAN-Related Symptoms
Symptom / Error
Internal modem does not work correctly.
Action in Sequence
Phone cable
Driver
Reconnect the Internal modem cable to the main board tightly.
Main board
Internal LAN does not work correctly
Lan cable
Driver
Main board
NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined
Problems” on page 77.
Chapter 4
75
Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement
should be considered only when a recurring problem exists.
When analyzing an intermittent problem, do the following:
76
1.
Run the diagnostic test for the system board in loop mode at least 10 times.
2.
If no error is detected, do not replace any FRU.
3.
If any error is detected, replace the FRU. Rerun the test to verify that there are no more errors.
Chapter 4
Undetermined Problems
The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect,
whether a short circuit is suspected, or whether the system is inoperative.
Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU).
NOTE: Verify that all attached devices are supported by the computer.
NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power
System Check” on page 67):
1.
Power-off the computer.
2.
Visually check them for damage. If any problems are found, replace the FRU.
3.
Remove or disconnect all of the following devices:
T
Non-Acer devices
T
Printer, mouse, and other external devices
T
Battery pack
T
Hard disk drive
T
DIMM
T
PC Cards
4.
Power-on the computer.
5.
Determine if the problem has changed.
6.
If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.
7.
If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU:
Chapter 4
T
System board
T
LCD assembly
77
78
Chapter 4
Chapter 5
Jumper and Connector Locations
Top View
DCIN1
DC-In Jack
1394_1
IEEE 1394 Port
USB2
USB Port
LOUT
Line-Out Jack
USB1
USB Port
MIC1
Mic-In Jack
TV1
S-Vedio Port
Smart Card
Slot
Smart Card Reader Slot
CRT1
External Display Port
RTC1
RTC Battery Connector
LCD1
LCD Coaxial Cable Connector
SW1
Smart Card Connector
U52
South Bridge
SW2
SW2
INV1
Inverter Cable Connector
TPAD1
Touchpad Connector
RJ1
Modem Jack/LAN Jack
MDC2
MDC Board Connector
DOCK1
Expansion Port
KB1
Keyboard Connector
CBUS1
PCMCIA Slot
DM2
DIMM Socket 2
Chapter 5
79
Bottom View
U9
CPU Socket
HDD1
Mini PCI Connector
DM_1
DIMM Socket 1
MINI1
HDD Connector
FAN1
FAN Connector
Switch Setting
SW2-1
SW2-2
CHKPW
ON
X
BOOTBLOCK ENABLE
X
ON
80
Chapter 5
Chapter 6
FRU (Field Replaceable Unit) List
This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of TravelMate C300
series products. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise
Authorization).
Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available
on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on
the printed Service Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use
the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer
machines.
NOTE: To scrap or to return the defective parts, you should follow the local government ordinance or
regulations on how to dispose it properly, or follow the rules set by your regional Acer office on how to
return it.
Chapter 6
81
Exploded Diagram
NOTE: The part numbers on the exploded diagram are vendor part numbers, not Acer part numbers. Please
refer to the most up-to-date spare part list for the correct part numbers as you order the parts.
Picture
No.
Partname And Description
Part Number
Adapter
NS
ADAPTER 19V 70W 3PIN DELTA ADP-65DB
NS
BATTERY PACK LI-ION 8CELL SANYO BTP63D1
25.10110.171
Battery
RTC BATTERY
23.T28V1.001
Boards
82
Chapter 6
Picture
No.
Partname And Description
Part Number
EXTENSION BOARD
55.T28V1.001
WIRELESS LAN BOARD INTEL 7100 802.11A/B
TBD
WIRELESS LAN BOARD INTEL 802.11B
WM3B2100NA
KI.CAX01.002/001
WIRELESS LAN BOARD AMBIT 802.11AG
T60H677.03
54.T28V1.001
MODEM BOARD AMBIT T60M283.10
MODEM/BLUETOOTH BOARD AMBIT
T60M665.00
Cables
6
TOUCHPAD CABLE
50.T28V1.001
NS
POWER CORD 10A 125V KINGCORD US
27.T30V1.001
NS
MODEM CABLE 96MM
50.T28V1.002
2
MIDDLE COVER
42.T28V1.001
15
HINGE CAP BACK
42.T28V1.002
14
HINGE CAP FRONT
42.T28V1.003
9
MINI PCI COVER W/SCREW
42.T28V1.004
Case/Cover/Bracket Assembly
Chapter 6
83
Picture
No.
Partname And Description
Part Number
10
LOWER CASE FRONT COVER W/SPEAKER
PACK
60.T28V1.003
12
LOWER CASE LEFT COVER POWER SWITCH
SIDE
60.T28V1.004
11
LOWER CASE RIGHT COVER SMART CARD/
PCMCIA SIDE
60.T28V1.005
8
HDD COVER W/SCREW
42.T28V1.005
NS
HDD HOLDER
33.T28V1.001
13
UPPER CASE W/LATCH MODULE &
TOUCHPAD MODULE
60.T28V1.001
Note: The image here contains touchpad cable
only.
84
3
TOUCHPAD HOLDER
42.T28V1.006
7
LOWER CASE W/DIMM COVER & RUBBER
FOOT
60.T28V1.002
NS
DIMM COVER
42.T28V1.007
Chapter 6
Picture
No.
Partname And Description
Part Number
1
KEYBOARD SUPPORT PLATE
60.T28V1.010
NS
BLUETOOTH ANTENNA
50.T28V1.003
NS
WIRELESS LAN ANTENNA AUX
50.T28V1.004
NS
WIRELESS LAN ANTENNA MAIN
50.T28V1.005
NS
CPU BANIAS 1.7GMHZ 1MB INTEL
KC.BS001.17G
CPU BANIAS 1.6GMHZ 1MB INTEL
KC.BS001.16G
CPU BANIAS 1.5GMHZ 1MB INTEL
KC.BS001.15G
CPU BANIAS 1.4GMHZ 1MB INTEL
KC.BS001.14G
CPU BANIAS 1.3GMHZ 1MB INTEL
KC.BS001.13G
Communication Module
CPU
CPU DOTHAN 1.8GMHZ INTEL
FDD Module
NS
EXTENTION FDD MODULE USB YEDATA YD8U10 REV.HL
NS
5 IN 1 MEMORY CARD READER MODULE
NS
5-IN-1 MEMORY CARD READER BOARD
55.T34V5.005
NS
CARD READER HOLDER
60.T34V5.004
NS
CARD READER COVER
33.T34V5.005
NS
CARD READER BRACKET ASSEMBLY
33.T34V5.006
NS
MEMORY CARD READER FFC CABLE
50.T34V5.008
Card Reader
Chapter 6
LC.T3405.001
85
Picture
No.
Partname And Description
Part Number
HDD/ Hard Disk Drive
NS
HDD DRIVE 60G HGST IC25N060ATMR04
KH.06007.002
HDD DRIVE 20G HGST IC25N020ATMR04
KH.02007.002
HDD DRIVE 30G HGST IC25N030ATMR04
KH.03007.002
HDD DRIVE 40G HGST IC25N040ATMR04
KH.04007.004
HDD DRIVE 60G HGST TS548060M9AT00
KH.06007.003
HDD DRIVE 80G HGST IC25N080ATMR04
KH.08007.002
HDD DRIVE 30G TOSHIBA MK3021GAS
KH.33004.001
HDD DRIVE 40G TOSHIBA MK4021GAS ACER
KH.34004.001
HDD DRIVE 80G TOSHIBA MK8025GAS
KA023A
KH.08004.001
HDD DRIVE 60G TOSHIBA
KH.06004.001
HDD DRIVE 40G FUJITSU V-40 MHT2040AT
KH.04006.002
HDD DRIVE 60G MHT2060AT F/W:002E
KH.04006.003
HDD DRIVE 60G TOSHIBA MK6021GAS
KH.36004.001
NS
HDD HOLDER
33.T28V1.001
8
HDD COVER W/SCREW
42.T28V1.005
NS
KEYBOARD 84 KEY DARFON NSK-A4001 US
Keyboard
KEYBOARD DARFON NSK-A4002 TAIWAN
KEYBOARD ITALIAN
KEYBOARD GERMAN
KEYBOARD GERMAN
KEYBOARD SPANISH
LCD
17
NS
ASSY LCD MODULE 14.1" XGA CHIMEI
N141X9-L01
6M.T28V1.006
LCD MODULE 14.1" XGA AU B141XG08 V.2
6M.T28V1.007
LCD ASSEMBLY 14.1" XGA CHIME N141X9L01 W/PROTECTION COVER & SPONGE
LCD ASSEMBLY 14.1" XGA AU B141XG08 V.2
W/PROTECTION COVER & SPONGE
NS
86
INVERTER BOARD 14.1" AMBIT
19.T28V1.001
Chapter 6
Picture
No.
Partname And Description
Part Number
NS
BUTTON BOARD
55.T28V1.003
NS
LED BOARD
55.T28V1.004
NS
LCD COAXIAL CABLE 14.1"
50.T28V1.006
LCD COAXIAL CABLE 14.1"
50.T28V1.008
NS
INVERTER CABLE
50.T28V1.007
NS
DIGITIZER TOUCHPAD PANEL FOR 14.1 IN.
WACOM SU-015
56.T33V1.001
NS
LCD BRACKET 14.1" RIGHT
33.T28V1.003
NS
LCD BRACKET 14.1" LEFT
33.T28V1.004
NS
LCD BEZEL W/ICON LABEL & NAME PLATE &
WIRELESS LAN ANTENNA
60.T28V1.007
NS
LCD PANEL W/ANTENNA & HINGE & LOGO
60.T28V1.008
NS
HINGE ASSEMBLY
33.T28V1.005
Main Board
Chapter 6
87
Picture
No.
Partname And Description
Part Number
18
MAINBOARD W/O CPU W/PCMCIA SLOT &
RTC BATTERY & SMART CARD SLOT &
THERMAL PLATE
NS
PCMCIA SLOT
22.T28V1.001
NS
SMART CARD SLOT
22.T28V1.002
Memory
NS
SDIMM 512M INFINEON
KN.51202.007
SDIMM 128M NANYA
KN.12803.008
SDIMM 256M INFINEON
KN.25602.009
SODIMM 256M NANYA
KN.25603.009
SDIMM 256M ELPIDA
KN.25609.002
SODIMM 512M MICRON
KN.25604.009
SDIMM 512M ELPIDA
KN.51209.002
SODIMM 512M MICRON
KN.51204.006
SODIMM 512M NANYA
KN.51203.005
SODIMM 1GB ELPIDA
TBD
CDRW/DVD COMBO MODULE 24X QSI SBW242U
6M.T28V1.001
COMBO MODULE 24X SONY CRX830E C
6M.T28V1.002
DVD-ROM MODULE 8X MKE SR-8177
6M.T28V1.003
DVD-ROM MODULE 8X LITEON XJ-SD081D
6M.T28V1.004
DVD-RW MODULE 2X DUE PIONEER DVRK12D
6M.T28V1.005
Optical Drive/Combo Module
NS
NS
CDRW/DVD COMBO DRIVE 24X QSI SBW242U
COMBO DRIVE 24X SONY CRX830E C
DVD-ROM DRIVE 8X MKE SR-8177
DVD-ROM DRIVE 8X LITEON XJ-SD081D
DVD-RW DRIVE 2X DUE PIONEER DVR-K12D
88
NS
OPTICAL BRACKET
33.T28V1.002
NS
OPTICAL DEVICE BOARD
55.T28V1.002
Chapter 6
Picture
No.
Partname And Description
Part Number
Pointing Device
NS
TOUCHPAD SYNAPTICS TM41P-341
56.T28V1.001
NS
CPU FANSINK W/FAN
60.T28V1.006
NS
FAN
23.T28V1.002
NS
HEATSINK
34.T28V1.001
NS
MICROPHONE
23.T28V1.003
NS
NAME PLATE
40.T28V1.001
NS
ICON PLATE
40.T28V1.002
NS
LOGO PLATE
31.48R18.001
NS
RUBBER FOOT
47.T30V1.003
NS
LCD SCREW MYLAR LOWER
47.T28V1.001
NS
LCD SCREW MYLAR UPPER
47.T28V1.002
NS
LCD LATCH MODULE
60.T28V1.009
5
TOUCHPAD SCROLL KEY
42.T28V1.008
4
TOUCHPAD BUTTON
42.T28V1.009
SCRW HEX NUT W/WASHER #4 NI BT)
34.00015.211
SCREW M2X4 (HEAD 0.3) NYLOK
86.00A23.320
SCREW M2X4 (HEAD 0.5) NYLOK
86.00A55.320
SCREW M2.5X6
86.9A353.6R0
Heatsink/FAN
Microphone
Others
Screws
Chapter 6
89
Picture
90
No.
Partname And Description
Part Number
SCREW M3x4(86.9A524.4R0)
86.9A524.4R0
SCRW M2*4 WAFER NI
86.9A552.4R0
SCRW MAC PAN M2*L9.3NI NYL SPR
86.T28V1.003
SCREW M2*3 NYLON 1JMCPC-420325
86.9A352.3R0
SCREW MACH WAFER M2*6L BK-ZN
86.9A352.6R0
SCREW MACH WAFER M2*L3.1 Y-ZN
86.T28V1.004
SCREW M2 X L8 (DIA 6MM)
86.T28V1.005
SCRW MACH WAFER M2*L8 NI S NOT
86.T28V1.006
SCREW NYLOK M2.5-5
86.9A553.5R0
SCRW M1.7*5.5 TAPPING NI
86.T28V1.007
Chapter 6
Chapter 6
91
Appendix A
Model Definition and Configuration
TravelMate C300 Series
Model
Number
300XCi
CPU
P-M 1.4G
LCD
14.1XGA
Memory
1X256
HDD
(GB)
PM-1.4G
14.1XGA
PM-1.5G
302XMi
Appendix A
PM-1.6G
2X256
2x256M
MDC
24x DVD+CDRW
11b
Combo
40/60
24x DVD+CDRW
11b
N
60
DVD-Dual
11b
Combo
1X512
14.1XGA
Wireless
LAN
30/40
2x256M
301XCi
ODD
92
Appendix B
Test Compatible Components
This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system
functions are tested under Windows® XP Home, Windows® XP Pro and Windows® 2000 environment.
Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
Regarding configuration, combination and test procedures, please refer to the TravelMate C300 series
Compatibility Test Report released by the Acer Mobile System Testing Department.
Appendix B
93
Microsoft® Windows® XP Pro Environment Test
Item
LAN Card
Specifications
3Com EtherLink III
IBM EtherJet CardBus Adapter 10/100
Intel EtherExpress Pro/100 Mobile Adapter
Xircom CardBus Ethernet 10/100 32Bitr
Modem Card
USR Megahertz 56K PC Card Modem
Xircom CreditCard Modem 56
IBM 56K Double Jack Modem
Combo Card
3Com Megahertz 10/100LAN+Modem 56
Xircom RealPort CardBus Ethernet 10/100+ Modem 56
ATA Card
IBM Microdrive 340MB
IBM Microdrive 1G
Iomega Click! 40MB
Sony Memory Stick 64MB
Sandisk Compact Flash Card 20MB
Apacer SD Flash Card 128MB
Apacer 128MB Memory Stick
USB 2.0 Card
Apricorn EZ-USB 2.0 Cardbus PC Card
DTK USB 2.0 2Port CardBus Host Controller
Adaptec USB2CONNECT
1394
Buffalo 1394 Interface Cardbus
I-O Data 1394 Interface Cardbus
Pixela 1394 Card PC Card
SCSI Card
Adaptec 1480A or B SCSI CB
Wireless LAN Card
Intel Pro/Wireless LAN PC Card
NewMedia Bus Toaster SCSI II
Proxim Skyline 802.11a Cardbus Card
Cisco Aironet 350 series Wireless LAN Card
NeWeb Wireless LAN Card 802.11b
Cisco Wireless LAN Card 802.11a
Bluetooth Card
IBM Community Bluetooth PC Card
Toshiba Bluetooth PC Card
ISDN Card
US Robotics Megahertz 128K ISDN Card
Token Ring Card
IBM Token Ring 16/4 Adapter II
External CRT
Acer 211c 21”
ViewSonic PF790 19”
Acer FP751 17” TFT LCD
IBM Color TFT LCD 14”
Compaq Color Monitor V70
NEC Color Monitor 20”
Mozo 17” TFT LCD (DVI)
Projector
NEC MultiSync MT-1040
Legacy (Parallel) Printer / Scanner
Canon BJC-600J
Epson Stylus Color 740 Parallel interface
HP DeskJet 890C
HP DeskJet 880C Parallel interface
HP LaserJet 6MP
HP LaserJet 2200
IR Printer
HP LaserJet 6MP use IR
HP LaserJet 2200 use IR
94
Appendix B
Item
USB Keyboard / Mouse
Specifications
Chicony USB Keyboard
Chicony USB Keypad
Microsoft Natural Keyboard Pro
Acer Aspire USB Mouse
Logicool USB Mouse
Logitech Coreless MouseMan Wheel USB interface
Logitech USB Wheel Mouse
Microsoft IntelliMouse Optical USB interface
USB Printer / Scanner
Epson Stylus Color 740 USB interface
HP DeskJet 880C USB interface
HP ScanJet 3300C Color Scanner
JS USB Digital Speaker
Panasonic USB Speaker EAB-MPC57USB
Aiwa Nultimedia Digital Speaker
Microsoft SideWinder Precision Pro Joystick
Logitech WingMan RumblePad
USB Camera
Intel Easy PC Camera
Logitech QuickCam Express Internet
Logitech QuickCam Home PC Video Camera
Orange Micro USB 2.0 WebCam
USB Storage Drive
Logitech CDRW + DVDROM combo USB interface
Iomega USB Zip 250MB
Plextor Burn-Proof CDRW (USB 2.0)
Fujitsu MO-1300 1.3G (USB 2.0)
Fujitsu 20G HDD (USB 2.0)
Sony DVDROM (USB 2.0)
IO-Data DVDROM (USB 2.0)
Sandisk Card Reader 6 In 1 (USB 2.0)
USB Flash Drive
Apacer USB Handy Drive32/128MB
Apacer USB Handy Drive 256/512MB
Sony Memory Key 128MB
Dell Memory Key 64MB
USB Floppy Drive
Acer YE-Data USB Floppy Drive
USB Hub and Others
Belkin 4 Port USB Hub
Eizo I Station USB Hub
Elecom USB Hub 4 Port
Sanwa USB Hub 4 Port
Sanwa 4 Port Hub (USB 2.0)
Corega WirelessLAN USB Stick (USB 1.1) *1
Bluetooth Printer
Access Point 802.11b
HP Deskjet 995C (bluetooth interface)
Hitachi DC-CN3300
Lucent RG-1000
Lucent WavePoint-II
Cisco Aironet 350
Orinoco AP-500
Access Point 802.11a/b
Intel Dual Pro/Wireless 5000
Access Point 802.11a
Intel Pro/Wireless 5000
Appendix B
95
Microsoft® Windows® XP Home Environment Test
Item
LAN Card
Specifications
3Com EtherLink III
IBM EtherJet CardBus Adapter 10/100
Intel EtherExpress Pro/100 Mobile Adapte
Xircom CardBus Ethernet 10/100 32Bitr
Modem Card
USR Megahertz 56K PC Card Modem
Xircom CreditCard Modem 56
IBM 56K Double Jack Modem
Combo Card
3Com Megahertz 10/100LAN+Modem 56
Xircom RealPort CardBus Ethernet 10/100+ Modem 56
ATA Card
IBM Microdrive 340MB
IBM Microdrive 1G
Iomega Click! 40MB
Sony Memory Stick 64MB
Sandisk Compact Flash Card 20MB
Apacer SD Flash Card 128MB
Apacer 128MB Memory Stick
USB 2.0 Card
Apricorn EZ-USB 2.0 Cardbus PC Card
DTK USB 2.0 2Port CardBus Host Controller
Adaptec USB2CONNECT
1394
Buffalo 1394 Interface Cardbus
I-O Data 1394 Interface Cardbus
Pixela 1394 Card PC Card
SCSI Card
Adaptec 1480A or B SCSI CB
NewMedia Bus Toaster SCSI II
Wireless LAN Card
Intel Pro/Wireless LAN PC Card
Proxim Skyline 802.11a Cardbus Card
Cisco Aironet 350 series Wireless LAN Card
NeWeb Wireless LAN Card 802.11b
Cisco Wireless LAN Card 802.11a
Bluetooth Card
IBM Community Bluetooth PC Card
Toshiba Bluetooth PC Card
ISDN Card
US Robotics Megahertz 128K ISDN Card
Token Ring Card
IBM Token Ring 16/4 Adapter II
External CRT
Acer 211c 21”
ViewSonic PF790 19”
Acer FP751 17” TFT LCD
IBM Color TFT LCD 14”
Compaq Color Monitor V70
NEC Color Monitor 20”
Mozo 17” TFT LCD (DVI)
Projector
NEC MultiSync MT-1040
Legacy (Parallel) Printer / Scanner
Canon BJC-600J
Epson Stylus Color 740 Parallel interface
HP DeskJet 890C
HP DeskJet 880C Parallel interface
HP LaserJet 6MP
HP LaserJet 2200
IR Printer
HP LaserJet 6MP use IR
HP LaserJet 2200 use IR
96
Appendix B
Item
USB Keyboard / Mouse
Specifications
Chicony USB Keyboard
Chicony USB Keypad
Microsoft Natural Keyboard Pro
Acer Aspire USB Mouse
Logicool USB Mouse
Logitech Coreless MouseMan Wheel USB interface
Logitech USB Wheel Mouse
Microsoft IntelliMouse Optical USB interface
USB Printer / Scanner
Epson Stylus Color 740 USB interface
HP DeskJet 880C USB interface
HP ScanJet 3300C Color Scanner
JS USB Digital Speaker
Panasonic USB Speaker EAB-MPC57USB
Aiwa Nultimedia Digital Speaker
Microsoft SideWinder Precision Pro Joystick
Logitech WingMan RumblePad
USB Camera
Intel Easy PC Camera
Logitech QuickCam Express Internet
Logitech QuickCam Home PC Video Camera
Orange Micro USB 2.0 WebCam
USB Storage Drive
Logitech CDRW + DVDROM combo USB interface
Iomega USB Zip 250MB
Plextor Burn-Proof CDRW (USB 2.0)
Fujitsu MO-1300 1.3G (USB 2.0)
Fujitsu 20G HDD (USB 2.0)
Sony DVDROM (USB 2.0)
IO-Data DVDROM (USB 2.0)
Sandisk Card Reader 6 In 1 (USB 2.0)
USB Flash Drive
Apacer USB Handy Drive32/128MB
Apacer USB Handy Drive 256/512MB
Sony Memory Key 128MB
Dell Memory Key 64MB
USB Floppy Drive
USB Hub and Others
Acer YE-Data USB Floppy Drive
Belkin 4 Port USB Hub
Eizo I Station USB Hub
Elecom USB Hub 4 Port
Sanwa USB Hub 4 Port
Sanwa 4 Port Hub (USB 2.0)
Corega WirelessLAN USB Stick (USB 1.1) *1
Bluetooth Printer
HP Deskjet 995C (bluetooth interface)
Access Point 802.11b
Hitachi DC-CN3300
Lucent RG-1000
Lucent WavePoint-II
Cisco Aironet 350
Orinoco AP-500
Access Point 802.11a/b
Intel Dual Pro/Wireless 5000
Access Point 802.11a
Intel Pro/Wireless 5000
Appendix B
97
Microsoft® Windows® 2000 Environment Test
Item
Specifications
LAN Card
IBM EtherJet CardBus Adapter 10/100
Modem Card
USR Megahertz 56K PC Card Modem
Xircom CreditCard Modem 56
IBM 56K Double Jack Modem
Combo Card
ATA Card
Xircom RealPort CardBus Ethernet 10/100+ Modem 56
IBM Microdrive 340MB
Iomega Click! 40MB
Apacer SD Flash Card 128MB
Apacer 128MB Memory Stick
USB 2.0 Card
Adaptec USB2CONNECT
1394
Buffalo 1394 Interface Cardbus
I-O Data 1394 Interface Cardbus
Pixela 1394 Card PC Card
SCSI Card
Adaptec 1480A or B SCSI CB
Wireless LAN Card
Intel Pro/Wireless LAN PC Card
Bluetooth Card
IBM Community Bluetooth PC Card
Token Ring Card
IBM Token Ring 16/4 Adapter II
External CRT
ViewSonic PF790 19”
Acer FP751 17” TFT LCD
NEC Color Monitor 20”
Projector
NEC MultiSync MT-1040
Legacy (Parallel) Printer / Scanner
Epson Stylus Color 740 Parallel interface
HP DeskJet 880C Parallel interface
HP LaserJet 2200
IR Printer
HP LaserJet 6MP use IR
HP LaserJet 2200 use IR
USB Keyboard / Mouse
Chicony USB Keyboard
Microsoft Natural Keyboard Pro
Acer Aspire USB Mouse
Logitech Coreless MouseMan Wheel USB interface
Logitech USB Wheel Mouse
USB Priinter / Scanner
HP DeskJet 880C USB interface
HP ScanJet 3300C Color Scanner
Panasonic USB Speaker EAB-MPC57USB
Logitech WingMan RumblePad
USB Camera
Logitech QuickCam Home PC Video Camera
Orange Micro USB 2.0 WebCam
USB Storage Drive
Plextor Burn-Proof CDRW (USB 2.0)
Fujitsu 20G HDD (USB 2.0)
Sony DVDROM (USB 2.0)
Sandisk Card Reader 6 In 1 (USB 2.0)
USB Flash Drive
Apacer USB Handy Drive32/128MB
Apacer USB Handy Drive 256/512MB
Sony Memory Key 128MB
USB Floppy Drive
USB Hub and Others
Acer YE-Data USB Floppy Drive
Eizo I Station USB Hub
Sanwa 4 Port Hub (USB 2.0)
98
Appendix B
Item
Specifications
Bluetooth Printer
HP Deskjet 995C (bluetooth interface)
Access Point 802.11b
Cisco Aironet 350
Orinoco AP-500
Access Point 802.11a/b
Intel Dual Pro/Wireless 5000
Access Point 802.11a
Intel Pro/Wireless 5000
Appendix B
99
100
Appendix B
Appendix C
Online Support Information
This section describes online technical support services available to help you repair your Acer Systems.
If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch
office. Acer Branch Offices and Regional Business Units may access our website. However some information
sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
Acer's Website offers you convenient and valuable support resources whenever you need them.
In the Technical Information section you can download information on all of Acer's Notebook, Desktop and
Server models including:
T
Service guides for all models
T
User's manuals
T
Training materials
T
Bios updates
T
Software utilities
T
Spare parts lists
T
TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our
technical material.
Also contained on this website are:
T
Detailed information on Acer's International Traveler's Warranty (ITW)
T
Returned material authorization procedures
T
An overview of all the support services we offer, accompanied by a list of telephone, fax and email
contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you have any suggestions or
comments, please do not hesitate to communicate these to us.
Appendix C
101
102
Appendix C
Index
A
Error Symptom-to-Spare Part Index 69
External CD-ROM Drive Check 66
ACPI 1.0a 24
AFLASH Utility 47
B
External Diskette Drive Check 66
F
Features 1
Battery Pack 52
Flash Utility 47
BIOS 24
package 24
password control 24
ROM size 24
ROM type 24
vendor 24
Version 24
Floppy Disk
removing the 59
FRU (Field Replaceable Unit) List 81
H
Hard disk 26
BIOS Setup Utility 35
HDD 26
BIOS Supports protocol 24
BIOS Utility 35
Basic System Settings 40
Navigating 36
Onboard Device Configuration 43
Startup Configuration 42
System Information 36
System Security 46
Hot Keys 15
I
Indicators 13
Intermittent Problems 76
J
Board Layout 4
Jumper and Connector Locations 79
Bottom View 5
Top View 4
Top View 79
K
C
Keyboard 31
Cache
controller 24
size 24
CardBus 30
Keyboard or Auxiliary Input Device Check 66
L
L2 cache 24
CPU
core voltage 24
package 24
type 24
M
Memory Check 67
D
Model Definition 92
DIMM
Combinations 25
external 53
removing 53
Disassembly
Battery Pack 51
Floppy Disk Drive 59
Procedure Flowchart 51
Display 3
E
Modem 25
O
Online Support Information 101
P
Panel 6
Bottom 12
left 6
Rear 10
right 10
Parallel Port 29
Index
103
PC Card 13, 30
PCMCIA 30
Pentium III 24
Power System Check 67
Battery Pack 68
Processor 24
R
RMA 81
S
Second Level Cache 24
System
Block Diagram 3
Layout 4
System Diagnostic Diskette 47
System Memory 24
System Utilities 35
System Utility Diskette 47
T
Test Compatible Components 93
Touchpad Check 68
Troubleshooting 65
U
Undetermined Problems 77
USB 30
utility
BIOS 35
V
Video
Resolutions 29
W
Windows XP Pro Environment Test 94
Windows 2000 Environment Test 96
104
Index
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