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Amazon Fire TV 2nd Generation
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Set Up Amazon Fire TV (2nd Generation)
Learn what you need to set up your Amazon Fire TV (2nd Generation), including how to connect the device to your TV and pair the remote.
What You Need
Here's what you'll need to complete device setup:
Amazon account - You need an Amazon account to register to your device. Registering your device makes sure you have access to the latest software, features and functionality that power Fire TV. If you don't already have an account, you'll see an option to create one during the setup process.
Internet Connection (not included) - You need a Wi-Fi or wired (Ethernet) network to connect your device to the Internet so you can complete setup and access content.
Compatible TV (not included) - Amazon Fire TV (2nd Generation) is compatible with high-definition and ultra high definition TVs with an HDMI input port. To learn more about system requirements for 4K
Ultra HD, go to Watching Video in 4K Ultra HD on Fire TV .
HDMI cable (not included) - Use an HDMI cable to connect your device to your compatible TV. Fire TV devices support HDMI A Male-to-Male cables.
What's in the box
Here's what's included with Amazon Fire TV (2nd Generation):
Equipment Image
Amazon Fire TV Device
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Equipment
Amazon Fire TV Voice Remote
Image
Power Adapter
2 AAA Batteries (for the remote)
For more information, check out Amazon Fire TV Hardware Basics .
Set Up
Follow these steps to set up your Fire TV:
1. Connect the power adapter - Plug one end of the included power cord into the back of your Fire TV, then plug the other end into a power outlet.
2. Connect your device to your TV - Plug one end of your HDMI cable into the HDMI port on your Fire TV and then plug the other end into an available HDMI port on your TV.
Remember which port you used to connect to your Fire TV, as you'll need to select the corresponding input channel on your TV for the next step.
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3. Select the input channel for your Fire TV - Turn on your TV and select the HDMI input channel for the port you used to connect your Fire TV. You should then see a loading screen with the "Amazon Fire TV" logo.
4. Set up your remote - Insert the included batteries into your remote:
Use your thumbs to apply pressure on the “arrow” on the back of the remote. Press up until the entire back cover slides up slightly.
Lift the back cover up and away from the remote.
Insert the 2 AAA batteries.
Reposition the back cover onto the remote, and slide down to click it into place.
For more information about setting up and using your remote, go to Remote Basics .
5. Pair your remote - After you insert the batteries, your remote should automatically pair with your Fire
TV. If your remote doesn't pair right away, press and hold the Home button for up to 10 sections to send it to "discovery mode" so you can complete the pairing process.
6. Connect to the Internet - Follow the on-screen instructions to connect your device to the Internet, via a
Wi-Fi or wired (Ethernet) connection. For more information, go to Set Up Your Network Connection .
You'll see a "Save Wi-Fi Passwords to Amazon" option during first-time setup. This gives you a way to securely upload your Wi-Fi network password with Amazon.
7. Register your device - Follow the on-screen instructions to register your Fire TV to your Amazon
account. To learn more, go to Register or Deregister Your Amazon Fire TV Device .
8. Get Started - Once you complete setup, you'll see a quick "Welcome" video with information and tips on
how to use your Fire TV. To learn more, check out Fire TV Menu Basics
Set Up Your Network Connection
Connect your Fire TV to the Internet to access movies, TV shows, games and apps.
Amazon Fire TV
You can connect your Amazon Fire TV device using a Wi-Fi or wired (Ethernet) connection.
To connect to a Wi-Fi network:
Select Settings
>
Network from the Fire TV menu.
Your device automatically detects nearby networks (that broadcast their network name).
Select your preferred network.
If you don’t see your preferred network, it might be hidden—try selecting the Join Other Network or Rescan options at the bottom of the list.
Enter the network password, if needed. Some networks are open for everyone to join, while others require a password to connect.
You'll see a confirmation message on-screen when your device is connected to your selected network.
To connect to a wired network via an Ethernet cable (not included):
Connect one end of the Ethernet cable to the back of your Fire TV and then connect the other end to an available Ethernet port in your router or modem.
Open Settings
>
Network from the Fire TV menu.
Select the Wired option to connect. You'll see a confirmation message on-screen when the connection is complete.
If you're switching from a wired connection to a Wi-Fi connection, first make sure to disconnect the Ethernet cable from your Fire TV before trying to connect your device to Wi-Fi.
Fire TV Stick
You can connect your Fire TV Stick using a Wi-Fi connection.
We recommend using the HDMI extender included with your Fire TV Stick, which can optimise the physical location of your device and improve Wi-Fi connectivity. Also make sure to use the power adapter included with your device for optimal performance.
To connect to a Wi-Fi Network:
Select Settings
>
Network from the Fire TV menu.
Your device automatically detects nearby networks (that broadcast their network name).
Select your preferred network.
If you don’t see your preferred network, it might be hidden—try selecting the Join Other Network or Rescan options at the bottom of the list.
Enter the network password, if needed. Some networks are open for everyone to join, while others require a password to connect.
You'll see a confirmation message on-screen when your device is connected to your selected network.
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Trouble Connecting to Your Network?
For solutions that can help with connection issues, check out Can't Connect to Wi-Fi
.
Fire TV to a Public Wi-Fi Network .
Connect Your Fire TV to a Public Wi-Fi
Network
You can connect your Amazon Fire TV or Fire TV Stick to public Wi-Fi networks (like hotels and schools) that require a browser or additional authentication steps to sign in.
To connect your Amazon Fire TV or Fire TV Stick to a public network:
Open your network settings.
On Amazon Fire TV (2nd Generation): Select Settings
>
Network from the Fire TV menu.
On Amazon Fire TV (1st Generation): Select Settings
>
System
>
Network from the Fire TV menu.
On Fire TV Stick with Voice Remote: Select Settings
>
System
>
Network from the Fire TV menu.
On Fire TV Stick (1st Generation): Select Settings
>
System
>
Network from the Fire TV menu.
Select the public Wi-Fi network you want to connect to. For networks that require a web page to log in, a browser window will open after several seconds.
You'll only be able to access the login page for the public Wi-Fi network within this browser window.
Follow the on-screen instructions to log in. You can use the Menu button on your remote to select links or input fields. An on-screen keyboard opens automatically for text fields.
Enter the required information--this could be a pre-shared password, room number or just an option to accept the conditions for using the network. Contact the network owner or administrator for more information.
After your device connects to the network, the browser window closes automatically.
Internet speeds will vary on public Wi-Fi networks and may impact the performance of your Fire TV.
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Register or Deregister Your Amazon Fire TV
Device
Register your device to make sure you have access to the latest software, features and functionality that power Fire TV.
Registration connects your device to your Amazon account so you can watch content in Your Video
Library, shop for movies and TV shows, manage your video settings and more. It also makes sure your device has access to the latest software and features available for Amazon Fire TV and Fire TV Stick.
As part of first-time setup, you'll see on-screen instructions on how to register your device by entering your
Amazon account information. You may also be prompted to enter a code on the Amazon website as an added verification step.
If you purchased your device from the Amazon website, it should be automatically registered to the Amazon account you used to place your order. When your device arrives, you can verify that it's registered to you by opening Settings
> My Account from the Home screen.
You can also view or change account your device is registered to from the Settings:
Open Settings from the Fire TV menu.
Go to My Account.
If your device isn't registered, you'll see a Register option on this screen. Select Register and enter your Amazon account information when prompted.
If your device is currently registered, you'll see the name associated with your account in this section. If you select this section, you'll then see a Deregister option you can use to connect your device to a different Amazon account. After you deregister, you'll be prompted to register again by entering your preferred Amazon account information.
When you deregister, all of your Amazon content is removed from your device and many Fire TV features will no longer work.
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Which Fire TV Device Do I Have?
Learn about the differences between Amazon Fire TV and Fire TV Stick, and how to determine whether certain features or settings will work on your device.
Amazon Fire TV (2nd Generation)
Technical Specifications
Device Type
Internet Connection
Included Remote
Storage Space
Audio Output
Compatible USB Devices
Compatible Bluetooth Devices
Bluetooth 4.1
2nd generation device
Wired or Wi-Fi networks
Amazon Fire TV Voice Remote(2nd Generation)
8 GB (4.5 GB available for internal storage)
2 GB memory
MicroSD external storage option, up to 128 GB. For
more information, go to MicroSD Storage for Amazon
.
HDMI audio with support for Dolby ATMOS
Dolby ATMOS is the newest audio format from Dolby. It offers full support for Dolby Digital plus, as well as other features, including the ability to virtually move sound focus through three-dimensional space.
Xbox 360 wireless gaming receivers
Some third-party USB remotes and game controllers
Keyboards and computer mouse devices
Flirc USB dongles
Bluetooth game controllers
Headphones
Keyboards
Computer mouse devices
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Some third-party remotes
For more information, go to Compatible
Bluetooth Accessories for Amazon Fire TV .
Features
Voice Interaction
Video
Apps & Games
Get apps and games (including titles with high quality graphics like "Sev Zero") from the Amazon Appstore. For more
information, go to Get Apps & Games .
Music
Amazon Music App for Fire TV .
Amazon Fire TV (1st Generation)
Technical Specifications
Device Type
Internet Connection
Included Remote
Storage Space
1st generation device
Wired or Wi-Fi networks
Amazon Fire TV Voice Remote(1st Generation)
8 GB (4.5 GB available for internal storage)
2 GB memory
USB external storage option, up to 128 GB. For more information, go to USB Storage for Amazon Fire TV .
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Audio Output
HDMI audio with support for Dolby Digital Plus 5.1 surround sound, 2-channel Stereo and HDMI audio pass through up to 7.1
Compatible USB Devices
Xbox 360 wireless gaming receivers
Some third-party USB remotes and game controllers
Keyboards and computer mouse devices
Flirc USB dongles
Compatible Bluetooth Devices
Bluetooth 4.0, with support for HID, HFP 1.6, SPP and A2DP
Bluetooth game controllers
Headphones
Keyboards
Computer mouse devices
Some third-party remotes
For more information, go to Compatible
Bluetooth Accessories for Amazon Fire TV .
Features
Voice Interaction
Use your voice to search for content. For more information, go to Use Your Voice to Search on Fire TV .
Video
Apps & Games
Get apps and games (including titles with high quality graphics like "Sev Zero") from the Amazon Appstore. For more information, go to Get Apps & Games.
Music
Access the Amazon Music app and many other third-party music apps and services. For more information, go to
Listen to Music .
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Fire TV Stick With Voice Remote
Technical Specifications
Device Type
Internet Connection
Included Remote
Storage Space
1st generation device
Wi-Fi networks
Amazon Fire TV Voice Remote(2nd Generation)
8 GB (4.5 GB available for internal storage)
1 GB memory
No external storage
Audio Output
Compatible USB Devices
Dolby Digital Plus with audio pass through up to 7.1
Not available
Compatible Bluetooth Devices
Bluetooth 3.0, with support for HID, HFP and HPP
Bluetooth game controllers
Go to Compatible Bluetooth Accessories for Amazon Fire
TV for more information.
Features
Voice Interaction
Use your voice to search for content. For more information, go to Use Your Voice to Search on Fire TV .
Video
Apps & Games
Works with most apps and games available in the Amazon Appstore. For more information, go to Get Apps &
Games .
From a game or app detail page, look for the Works With box to confirm that the title is compatible with Fire TV
Stick.
Music
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Voice Interaction
Access the Amazon Music app and many other third-party music apps and services. For more information, go to
Listen to Music .
Fire TV Stick (1st Generation)
Technical Specifications
Device Type
Internet Connection
Included Remote
Storage Space
1st generation device
Wi-Fi networks
Amazon Fire TV Remote
8 GB (4.5 GB available for internal storage)
1 GB memory
No external storage
Audio Output
Dolby Digital Plus with audio pass through up to 7.1
Not available
Compatible USB Devices
Compatible Bluetooth Devices
Bluetooth 3.0, with support for HID, HFP and HPP
Bluetooth game controllers
Go to Compatible Bluetooth Accessories for Amazon Fire
TV for more information.
Features
Video
Apps & Games
Works with most apps and games available in the Amazon Appstore. For more information, go to Get Apps &
Games .
From a game or app detail page, look for the Works With box to confirm that the title is compatible with Fire TV
Stick.
Music
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Video
Access the Amazon Music app and many other third-party music apps and services. For more information, go to
Listen to Music .
Basic Troubleshooting for Fire TV
Try these common solutions to resolve issues like a blank screen, app errors and problems with your audio or display.
Try Restarting Your Device First
Restarting your device can resolve many issues
—just disconnect the power cord (from the back of the device or from the power outlet) and then plug it back in.
You can also use your remote to restart your device. Press and hold the Select and Play/Pause buttons at the same time, for about five seconds. You can also open Settings
>
Device
>
Restart from the
Fire TV menu.
If restarting your device doesn't resolve the issue, check out the sections below for additional help:
Can't Connect to Wi-Fi?
If you're having trouble connecting your Fire TV to your Wi-Fi network, go to Can't Connect to Wi-Fi
for common solutions that may help.
Blank Screen?
If you're seeing a blank or black screen, here are some things to try:
Make sure your TV is on and set to the HDMI input channel that your Fire TV is connected to.
Unplug and reconnect the HDMI cable connecting your Fire TV device to your TV. You may need to try a different HDMI cable.
Temporarily unplug other devices connected to your TV's HDMI ports.
Try changing your TV to a different resolution (e.g. 1080p or 720p). Press the Up and Rewind buttons on your Fire TV remote at the same time for five seconds. The system then cycles through available output resolutions, pausing at each resolution for 10 seconds. If you see the correct resolution, select
Use Current Resolution.
If your device is connected to an AV receiver, make sure the receiver is on.
When you start or stop streaming a title in 4K Ultra HD on Amazon Fire TV (2nd Generation), your TV screen may
Video in 4K Ultra HD on Fire TV .
Can't Purchase Content?
If you're having trouble purchasing content from Amazon (Amazon Video titles, apps and games from
Appstore, etc.), here are some things to try:
Make sure your device is connected to the Internet. An Internet connection is required to buy, stream and sync your content. To check your connection, select Settings
>
Network from the Fire TV menu.
Confirm that your 1-Click payment method is set up correctly. To learn more, go to Change Your 1-
Click Settings .
Issues with a Specific App?
If you're having trouble downloading, installing or using a third-party app, here are some things to try:
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Select Settings
>
Applications
>
Manage Installed Applicationsfrom the Fire TV menu.
Select the application you're having trouble with. You can:
Clear the cache and/or data, which can resolve many intermittent performance issues. Clearing data doesn't delete the app itself but may delete saved information (like account details or game scores).
Change available settings for the app.
Move the app between internal and external storage (Amazon Fire TV devices only).
Force stop the app.
Uninstall the app.
Use the Uninstall option if you've already tried clearing data or clearing the cache for the app. You can reinstall the app from Your Apps & Games.
Display Issues?
You may need to adjust the video resolution or display configurations for your Fire TV.
From the Fire TV menu, open Settings
>
Display & Sounds
>
Display. You'll see options to select your preferred video resolution mode (depending on options available for your connected TV) and calibrate your display.
Some display issues are related to your TV's system settings or hardware, so you may need to contact your TV's
manufacturer directly for more help. To learn more, go to Contacting Your TV Manufacturer
.
About 4K Ultra HD on Amazon Fire TV (2nd Generation)
For Amazon Fire TV (2nd Generation) devices, you can make sure that your TV meets HDCP 2.2 system requirements for watching video in 4K Ultra HD under Video Resolution. For more information, go to
Watching Video in 4K Ultra HD on Fire TV .
Calibrate Your Display
If part of your display is missing or cut off at the edges of your screen, your TV may be automatically scaling your picture.
You can use the Calibrate Display option (Settings
>
Display & Sounds
>
Display
>
Calibrate Display) to adjust for this. You'll see a screen with grey arrows pointing to the edges of your screen, which you can use as a guide when making your adjustments.
For Amazon Fire TV (2nd Generation)
Use the Up and Down arrows on your Fire TV remote to adjust your display so that the grey arrows are completely visible and touching the edges of your screen.
Audio Issues?
If you're having trouble with audio or seeing video with no sound, here are some things to try:
Make sure the audio on your TV isn't muted.
If your device is connected to an AV receiver, make sure the receiver is on.
Select Settings
>
Display & Sounds
>
Audio from the Fire TV menu and make sure Dolby Digital Plus is set to OFF.
Unplug and reconnect the HDMI cable connecting your Fire TV to your TV. You may need to try a different HDMI cable.
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Forgot your PIN?
If you're having trouble with your PIN for parental controls and viewing restrictions, you can try resetting it from your Amazon Video Settings and Devices on the Amazon website.
Go to the Parental Controls section and enter a new 5-digit PIN under Amazon Video PIN. Then select
Reset Your PIN.
Can't Access External Storage?
If you're having trouble using external storage with your Amazon Fire TV device, first make sure you're using a supported storage device.
External storage options are not available for Fire TV Stick devices.
For Amazon Fire TV (2nd Generation) you can use a compatible microSD card for external storage. To
learn more, go to MicroSD Storage for Amazon Fire TV (2nd Generation) .
If your storage device is compatible, try safely removing and then re-attaching it to your Fire TV:
Go to Settings
>
Device and select your storage device.
Select Eject.
Wait for the on-screen confirmation before safely removing the device.
Re-attach your storage device.
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Can't Pair the Fire TV Remote App
If you're having trouble pairing or using the Fire TV Remote App, here are some solutions that may help.
Check Your Wi-Fi Connection & Settings
First make sure the device you downloaded the Fire TV Remote App to is connected to the same Wi-Fi network as your Fire TV. To pair the Fire TV Remote App to your Fire TV, your mobile device needs to be connected to the same network.
If you used advanced settings on your router or modem to manually assign a static IP address to your Fire TV, you'll need to change the IP address to the "Automatic" setting. Also make sure Multicast support is enabled for your router or modem.
Stop Display Mirroring
If you're using another mobile device to mirror your display to your Fire TV, the Fire TV Remote App won't be able to pair.
Stop mirroring on the other device and then try again.
Disconnect Accessories or Remotes Not In Use
Try disconnecting any remotes or accessories you're not currently using from your Fire TV.
You can manage your paired remotes and Bluetooth devices by selecting Settings
>
Controllers &
Bluetooth Devices from the Fire TV menu.
Clear Data for the Fire TV Remote App
If you're using an iOS device, you can skip this step. iOS devices don't feature a "Clear Data" option for installed apps.
If you're using an Android device, you can try clearing application data for the Fire TV Remote App:
Open the Settings menu for your device.
Tap Apps or Application Manager.
Select the “Fire TV Remote App" from the list.
Tap Clear Data then tap OK.
Re-open the Fire TV Remote App and try pairing it to your device again.
For Fire phone, go to Basic Troubleshooting for Fire Phone for instructions on clearing application data.
Restart Your Devices
Restarting your Fire TV can resolve many issues
—just disconnect the power cord (from the back of the device or from the power outlet). Wait three seconds and then plug it back in.
Also try restarting the mobile device you used to download the Fire TV Remote App. For most devices, you can do this by holding the power button down for a few seconds. Then select the "Turn Off" or "Power Off" option on-screen. Once your device is off, press and hold the power button again to turn it back on.
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Can't Connect to Wi-Fi
If you're having trouble connecting your device to a Wi-Fi network, here are some solutions that may help.
Check Your Network Information
If you're seeing a Wi-Fi password error or having trouble entering your Wi-Fi password, keep in mind that:
Your Wi-Fi password is not the same as your Amazon account password.
Passwords are case sensitive.
There may be an issue with how you're entering your password. Make sure you're entering numbers and non-English characters correctly.
Also make sure your router, modem and/or network specifications meet the following requirements for
Amazon Fire TV devices:
Network Specifications
Open, WEP, WPA-PSK, and WPA2-PSK encrypted networks
Hidden networks
Router/Modem Specifications
B, G and N routers on 2.4 Ghz
A and N router on 5Ghz
You can also join your network using the WPS Button or PIN on your router/modem. Open Settings > Network and choose the Join Using WPS Button or Join Using WPS PIN option.
If you're still having trouble, your network administrator or router/modem manufacturer may be in the best position to help.
Check Your Network Connection
There may be an issue with your Internet service itself. Your device features a network status tool that can help you diagnose problems with your connection and learn about ways to fix them.
To use the too, select Settings
>
Network from the Fire TV menu, then press Play/Pause on your remote.
The tool then checks to make sure your device is connected to your selected network and that the network itself has an active connection to the Internet. Any problems with your connection are described on-screen, with recommended resolution steps you can try.
For more information, go to Check Your Network Status .
If this doesn't resolve the issue or if you're having trouble during first-time setup, we recommend contacting your
Internet Service Provider (ISP) for additional help.
Check Your Device Set Up
Try to move your Fire TV device, router and/or modem away from physical objects that can block your Wi-
Fi signal
—especially enclosed cabinets or home entertainment centres.
Restart Your Device and Network Connections
Try restarting your device, router and/or modem to see if this resolves the problem.
To restart your device:
Unplug the power adapter for three seconds, then plug it back in.
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You can also restart your device with your remote. Press and hold the Select and Play/Pause buttons at the same for about five seconds, until your device restarts. Or, select Settings
>
Device
>
Restart from the Fire TV menu.
To restart your router/modem:
Unplug the power adapter(s) and wait a full 30 seconds.
If you're using both a router and a modem, reconnect power to your modem first, then reconnect your router.
Wait until both your router and modem have fully restarted before attempting to connect to your network again.
Check Your Network Status
Your Fire TV device features a network status tool that can help you diagnose problems with your Internet connection and learn about ways to fix them.
If your device is unable to connect to streaming services, an error message with an option to "check your network status" typically displays.
Select this option to open your network settings and then press the Play/Pause button on your remote to launch the network status tool.
You can also access the tool at any time by selecting Settings > Network from the Fire TV menu and pressing Play/
Pause
.
The tool then checks to make sure your device is connected to your selected network and that the network itself has an active connection to the Internet. Any problems with your connection are described on-screen, with recommended resolution steps you can try.
Connection Status Recommendations
No Connection
Your device is not connected to Ethernet or Wi-Fi.
Please connect via Wi-Fi or wired Ethernet.
Log in to your network. Remember, your password is case sensitive and must be at least 8 characters long.
If you can't see your network name, try moving your device closer to your router.
If you have other devices, verify that they can connect to your network.
Low or Poor Quality Wi-Fi Signal (Fire TV Stick)
Your device is connected to Wi-Fi, but the signal strength is low or poor quality.
Make sure your Fire TV Stick is connected to its power supply.
Use the included HDMI extender to position your Fire TV
Stick away from the back of your TV, which may be reducing Wi-Fi signal strength.
Try moving your Wi-Fi router/modem closer to your Fire
TV Stick.
Try changing your Wi-Fi channel to the recommended setting (if prompted**).
Low or Poor Quality Wi-Fi Signal (Amazon Fire TV)
Connect your Amazon Fire TV to your modem/router with an Ethernet cable.
Your device is connected to Wi-Fi, but the signal strength is low or poor quality. Try moving your Fire TV closer to your modem/router.
To limit interference, move your Fire TV as far as possible from your TV or other electronics.
Try changing your Wi-Fi channel to the recommended setting (if prompted**).
Not Connected to the Internet
Your device is connected to the your local network, but the network itself isn't online.
Captive Portal Detected
Try restarting your modem and/or router.
If the connection remains down, please contact your
Internet Service Provider (ISP).
Please log in when prompted and try again.
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Connection Status
The public-access network your device is connected to requires users to view a login or welcome page before access is granted.
Recommendations
**Note: The tool may advise switching your Wi-Fi channel to the recommended setting. Similar to radio stations, Wi-Fi channels operate on different frequencies that can be subject to noise or interference. Most routers default to the recommended channel upon restart. However, if you need help changing your Wi-Fi channel, your router manufacturer or Internet Service Provider (ISP) will be in the best position to help.
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Can't Pair a Remote or Game Controller
If you can't pair your Amazon Fire TV remote or wireless game controller, here are some common solutions to try.
Check compatibility
All Amazon Fire TV remotes and game controllers are compatible. Many Bluetooth-enabled third-party wireless game controllers are compatible with your device as well.
For more information, go to Compatible Remotes for Amazon Fire TV Devices .
Turn off unused remotes or devices
If you have more than seven actively connected remotes or Bluetooth devices, try turning one you're not currently using off.
Make sure your remote or controller is in range
Your remote must be within 10 feet of your Amazon Fire TV device. Avoid placing your device in a cabinet, as this affects signal strength for your remotes and game controllers.
For Fire TV Stick, use the included HDMI extender or adapter
This optimises the location of your Fire TV Stick by positioning it further from your TV, which can improve remote connectivity.
Try pairing your remote or controller again
Remove and reinsert the batteries for your remote or controller. Both positives should be pointing up toward the top of the remote, despite whatever the battery insertion markings might indicate. The remote should automatically try pairing with your device again. If your remote isn’t discovered, press the
Home
button for up to 10 seconds.
You have five minutes to pair your remote with your Fire TV before it goes into sleep mode.
Restart your device
If the steps above don't work, you may need to restart your device. Disconnect the power cord (from the back of the device or from the power outlet) and then plug it back in.
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How to Solve Video Issues on Your Fire TV
If you're having trouble watching movies and TV shows from Amazon Video or other streaming services, here are some solutions that may help.
Here are some things to try:
Check Your Network Status
Many streaming and video quality issues are caused by a problem with your Internet connection.
Amazon Fire TV devices feature a network status tool that can help you diagnose these types of issues and learn about ways to fix them.
You can access the tool at any time by selecting Settings
>
Network from the Fire TV menu. Then press
Play/Pause
on your remote.
If your device is unable to connect to streaming services, an error message with an option to "check your network status" typically displays. Select this option to open your network settings and then press Play/Pause .
The tool then checks to make sure your device is connected to your selected network and that the network itself has an active connection to the Internet. Any problems with your connection are described on-screen, with recommended resolution steps you can try.
Check Your Settings
For issues with your display, audio or picture quality, you can open Settings
>
Display & Sounds from the
Fire TV menu to adjust your picture and audio preferences as needed.
Trouble Streaming Video in 4K Ultra HD on Amazon Fire TV (2nd Generation)?
When you start or stop streaming in 4K Ultra HD, your TV screen may flicker or turn black briefly as the display resolution switches from HD to UHD. This should only happen until the resolution adjusts fully, which can take up to five seconds depending on your TV model.
If playback for a UHD title won't start or if you see an on-screen notification about UHD, the HDMI port(s) on your Ultra HD TV and/or AV receiver may not support HDCP 2.2. HDCP is an access control technology required by most content providers to play back protected digital content. For more information about
HDCP, go to What is Content Protection?
.
Amazon Fire TV (2nd Generation) automatically detects whether these requirements are met. But you can also check whether your TV supports HDCP 2.2 from your Display settings:
Go to Settings
>
Display & Sounds
>
Display.
Open the Video Resolution section, which includes warning messaging if HDCP 2.2 is not detected for your Fire TV's HDMI connection.
If you see warning messaging, you can try another available HDMI port on your TV. The Video Resolution section automatically updates to show whether HDCP 2.2 is supported.
Keep in mind that HDCP 2.2 may not be supported for all of the HDMI ports on your Ultra HD TV or AV receiver. Here is general guidance on which device ports typically support HDCP 2.2 for popular Ultra HD
TV brands:
LG: Port 1 for most models
Samsung: All ports, or the MHL port
Sony: Port 1 and Port 2 for most models
VIZIO: Port 1, Port 2 and Port 5 for most models
For more information, go to Watching Video in 4K Ultra HD on Fire TV .
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At this time, support for 4K Ultra HD video is only available for Amazon Fire TV (2nd Generation) devices. For more
information, check out Which Fire TV Device Do I Have?
.
Clear Amazon Video Application Data
If you're having trouble watching movies and TV shows from Amazon Video or Prime Video, try clearing application data for the Amazon Video app.
Select Settings from the Fire TV menu.
Select Applications
>
Manage Installed Applications
>
Amazon Video.
Select Force Stop, and then select Clear Data.
When prompted to Delete App Data, select Clear Data again.
Try this step if you're seeing an on-screen error message, including "Error 13".
Clear Data for Other Video Apps
Clearing application data can also help resolve intermittent playback issues with other apps you use to stream movies and TV shows on your Fire TV.
Select Settings from the Fire TV menu.
Select Applications
>
Manage Installed Applications.
Select the application you're having trouble with.
Select Force Stop and then select Clear Data.
When prompted to Delete App Data, select Clear Data again.
Restart your device. Disconnect the power cord and then plug it back in.
Clearing application data doesn't delete the app itself. But for some apps (including Netflix), you may need to re-enter your account information after clearing app data.
Calibrate Your Display
If part of your display is missing or cut off at the edges of your screen, your TV may be automatically scaling your picture.
You can use the Calibrate Display option (Settings
>
Display & Sounds
>
Display
>
Calibrate Display) to adjust for this. You'll see a screen with grey arrows pointing to the edges of your screen, which you can use as a guide when making your adjustments.
For Amazon Fire TV (2nd Generation)
Use the Up and Down arrows on your Fire TV remote to adjust your display so that the grey arrows are completely visible and touching the edges of your screen.
Restart Your Device
If the steps above don't work, try restarting your device. Disconnect the power cord (from the back of the device or from the power outlet) and then plug it back in.
You can also use your remote to restart your device. Press and hold the Select and Play/Pause buttons at the same time, for about five seconds. Or, open Settings
>
Device
>
Restart from the Fire TV menu.
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Can't Connect a Bluetooth Accessory to Fire
TV
If you're having trouble connecting a Bluetooth accessory to your Fire TV, here are some things to try.
Here are some things to try:
Make sure your Bluetooth accessory is compatible
To learn more, go to Compatible Bluetooth Accessories for Amazon Fire TV .
Do not place your Fire TV in a cabinet
This impacts signal strength for Bluetooth accessories.
Unpair your Bluetooth accessory from other devices
Unpair your Bluetooth accessory from other previously paired devices, like desktop computers or mobile devices.
Disconnect unused devices paired to your Fire TV
You can have up to seven Bluetooth accessories and Amazon remotes actively connected to your Fire
TV at any time. Try disconnecting any you're not currently using. Also make sure to only pair one device to your Fire TV at a time.
Check available power for your Bluetooth accessory
Change the batteries or fully charge your compatible Bluetooth accessory.
Check your network connection
We recommend using a 5GHz wireless connection for Bluetooth accessories. For Amazon Fire TV devices, try switching to a wired (Ethernet) connection, if available.
Send your Fire TV to Sleep Mode
If the audio for your Bluetooth headphones is out of sync, put your Fire TV to sleep and wake it up.
Press and hold the Home button on your Fire TV remote and then select the Sleep option.
You can only connect compatible Bluetooth game controllers to Fire TV Stick. Other Bluetooth accessories, such as
Still having trouble?
If your Bluetooth accessory was previously paired to your Fire TV, unpair it. Select Settings
>
Controllers and Bluetooth Devices
>
Other Bluetooth Devices from the Fire TV menu. Then, select your previously paired device and press the Menu button on your Fire TV remote to unpair it. After this is complete, try pairing your Bluetooth accessory again.
Restart your Fire TV. Disconnect the power cord (from the back of the device or from the power outlet) and then plug it back in.
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Contacting Your TV Manufacturer
Some Fire TV issues are related to your TV's system settings or hardware, and you may need to contact your TV's manufacturer for more help.
If you need additional help with display or system settings on your connected TV, your TV manufacturer will be in the best position to help.
To watch videos in 4K Ultra HD on Amazon Fire TV (2nd Generation), your Ultra HD TV and HDMI port(s) need to support HDCP 2.2. If you need help determining whether your connected TV supports, HDCP 2.2., try contacting your
TV manufacturer directly. For more information about HDCP, go to What is Content Protection?
.
Here's contact information for a number of popular TV manufacturers:
Device
Hisense
JVC
LG
Panasonic
Polaroid
Samsung
Sharp
Sony
TCL
Toshiba
Device Support Website
Hisense Support/ http://www.jvc.co.uk/contact.php
http://www.lg.com/uk/support http://www.panasonic.com/uk/support.html
http://www.polaroid.com/support http://www.samsung.com/uk/support/ http://www.sharp.co.uk/cps/rde/xchg/gb/hs.xsl/-/html/ contact.htm
http://www.sony.co.uk/support/en http://www.tcl.eu/eu/product-support http://www.toshiba.co.uk/innovation/generic/contact-us/
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Navigate Your Fire TV
Learn how you can use your remote to navigate and control your Fire TV.
To learn more about using the Fire TV menu, go to Fire TV Menu Basics .
Remote Shortcuts & Quick Access Menu
You can use these remote shortcuts to quickly navigate your device.
To do this...
Go to the Fire TV home screen
Return to the previous screen or menu
Try this...
Press the Home button.
Press the Back button.
Select a movie, TV show, game or app
Use the Left and Right buttons on your remote's directional keypad to scroll left and right, then press the middle Select button.
Search for content
If you have a Fire TV remote with a Voice button, you can use your voice to search for content available on Fire
TV. Just press and hold the Voice button and say what you're looking for.
You can also enter a text search by selecting Search from the Fire TV menu.
Open the Quick Access menu
View more options
Press and hold the Home button on your remote to launch the Quick Access menu, where you can quickly access your Apps as well as Sleep, Mirroring and
Settings options.
You can also view the current time.
When you use your remote to highlight an app or game, you'll see an on-screen prompt to press the Menu button to view more Options.
You can also press Menu when you have a movie or
TV show highlighted to quickly view available viewing options without opening the full video details.
Restart your device
Press and hold the Select and Play/Pause buttons at the same time, for about five seconds.
Access & Manage Your Content
Here's where to find your purchased movies, TV shows, games and apps on your Fire TV.
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To do this...
Watch your Amazon Video purchases and rentals
Watch Prime Video
View your Watchlist
Access Your Apps & Games
Try this...
Select Your Videos from the Fire TV menu. You can find your Amazon Video purchases and active rentals in the
Your Video Library row.
If you're an eligible Prime member, the Your Videos,
Movies and TV Shows categories in the Fire TV menu are customised to show titles available to watch with
Prime
—just look for the rows labelled "Prime".
You'll also see a "Watch Now with Prime" option in the video details for movies and TV shows included with
Prime.
Select Your Videos from the Fire TV menu and look for the Watchlist row.
Go to the Home screen, and look for the Your Apps &
Games row.
Your Apps & Games.
You can also open Your Apps & Games from any screen using the Quick Access menu. Press and hold the Home button on your remote and select Apps.
Listen to Amazon Music
Launch the Amazon Music app from Your Apps &
Games.
With the Amazon Music app for Fire TV, you can listen to music you've purchased from Amazon or imported to My
Music. You can also access available with Prime Music and/or Amazon Music Unlimited. For more information,
go to About the Amazon Music app for Fire TV .
Access your photos & personal videos from Amazon
Drive
Launch the Prime Photos app from Your Apps &
Games.
With the Prime Photos app, you can access photos and personal videos you have saved to Amazon Drive on
your Fire TV. For more information, go to About the
Prime Photos app for Fire TV .
Sleep Mode
Your Fire TV automatically goes into sleep mode after 20 minutes of inactivity. You can also manually send the device into sleep mode. Press and hold the Home button on your remote to launch the Quick
Access menu, then select the Sleep option.
Before going into sleep mode, your device may also show a screen saver, depending on your screen saver settings.
For more information, go to Settings Basics .
To wake your device up from sleep mode, just press any button on your remote.
Turn Your Device Completely Off
Because your device automatically goes into sleep mode, you don't need to turn it off when you're finished using it. While in sleep mode, your device can still receive important automatic software updates.
33
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However, if you want to completely turn your device off, you can unplug the power cord (from the back of the device or the wall outlet).
Deactivate Wireless Network Ports
You can also deactivate wireless connection for your device from the Settings. Select Settings
>
Device
>
Developer Options and set Disable Wi-Fi Radio to OFF.
If you see an on-screen warning ("All wireless accessories, including the Fire TV Remote and Fire Game Controller will not work if you continue. The Fire TV must be rebooted in order to restore wireless remote functionality") select Yes,
Disable Wireless.
To reactivate wireless network ports, restart your device by disconnecting the power cord for three seconds, then reconnecting it again.
Fire TV Menu Basics
Learn how to use the menu at the top of the Fire TV Home screen to access your content and manage your device settings.
The Fire TV Home screen features a top menu you can use for navigation and dynamic category rows you can use to discover all the content available on your Fire TV.
Home
Select Home from the Fire TV menu to access the main home screen.
From Home, you can quickly view your recent items, Your Apps & Games, content recommended for you and more.
Your Apps & Games.
Featured Content
The featured content section at the top of your screen spotlights new and featured titles available on Fire
TV, including movies, TV shows, apps and more.
When you use your remote to select this section, it automatically starts playing short video clips with audio
(for selected titles). Some titles in the featured content section only include still images.
The titles in the featured content section are updated regularly. You can use your remote to browse through all the currently featured titles or select the Learn More option for additional details.
There isn't an option to remove or turn off the featured content section. However, you can manage preferences for the video and audio clips that automatically play from Settings:
Select Settings from the Fire TV menu.
Open Preferences and select Featured Content.
If you set Allow Video Autoplay to OFF, the featured content section will only show still images.
If you set Allow Audio Autoplay to OFF, video clips within the featured content section will play without audio.
Ad Banner
The ad banner above the Fire TV menu features offers for digital content (including movies, TV shows and apps). This banner is there to show the variety or products available for purchase from Amazon Fire TV devices and cannot be removed.
You can use your remote to select a banner if you want to learn more. The detail page outlines product information, availability and/or purchase options.
Your Videos
Select Your Videos from the Fire TV menu and go to Your Video Library to access your Amazon Video purchases and active rentals.
You can also view and manage your Watchlist and discover titles included with Prime (if you're an eligible
Prime member).
You may also see rows with featured or recommended content from selected third-party providers
(including Netflix). Selecting one of these titles launches the provider's app and playback starts automatically within that app. Keep in mind that you need an active subscription or account with the third- party provider to access this content.
Movies & TV Shows
Select Movies or TV Shows from the Fire TV menu to browse movies available to rent and buy from
Amazon Video and other video apps installed on your device.
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To learn about all available viewing options for a particular title, open the video details and select the More Ways to
Watch option. You can also highlight a movie or TV show and press the Menu button on your remote to quickly view available Options.
If you're a Prime member, you'll see titles available to watch with Prime, organised by featured category.
For more information, go to Watch Movies & TV Shows .
Apps
Select Apps from the Fire TV menu to browse apps and games available to download to your Fire TV from the Amazon Appstore.
You can find all of your apps in the Your Apps & Games row on the Home screen. You can also access
Your Apps & Games from any screen using the Quick Access menu
—just press and hold the Home button on your remote and select Apps.
Your Apps & Games includes all of the apps in your collection
—including Amazon Apps like Amazon Music
Settings
Open Settings from the Fire TV menu to view and manage your device settings and preferences, including your network connection, display and audio options, controllers and Bluetooth devices, parental controls and more.
For more information, go to Settings Basics .
Search
Select the Search icon in the Fire TV menu (next to Home) to enter a text search using your on-screen keyboard.
If you have a Fire TV remote with a Voice button, you can also use your voice to search for content. For more
information, go to Use Your Voice to Search Amazon Fire TV Devices
.
Use Your Voice to Search on Fire TV
You can use your voice to search for movies, TV shows, apps, games and more on your Fire TV.
If you have a Fire TV remote with a Voice button, you can search for movies, TV shows, apps, games and more using your voice.
For more information about compatible remotes, go to Remote Basics
or Fire TV Remote App Basics .
If you pair multiple remotes or Remote Apps to your device at the same time, voice search will only work with the first paired remote.
To use voice search:
Press and hold the Voice button on your remote. If you're using the Fire TV Remote App, tap and hold the Voice icon and drag down on your screen. Whenever you press the Voice button, your Fire
TV switches over to a "Listening..." screen.
Say what you're looking for
—including specific titles, names of actors or artists, playlists, genres, etc.
Release the Voice button when you're done speaking.
Your Fire TV then searches your library, Amazon and compatible apps to find related content. You'll see the search results on-screen. Use the directional keypad on your remote to review and select items from these results.
Trouble with Voice Search?
If you're having trouble with voice search, here are some tips you can try:
Make sure you're holding your remote or mobile device with the Fire TV Remote App 1-12 inches away from you.
Hold the Voice button the entire time you're speaking. Only release it when you're finished talking.
Reduce background noise around you as much as possible.
Try to be as clear and specific as you can about what you're looking for. You can use the words "Search" or “Find” to specify that you want to search for content— for example, you can say "Search for (title)".
If you're an eligible Prime member, you can search for Prime movies and TV shows by adding the phrase "Prime only" to your voice search.
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Fire TV Settings Basics
Your Fire TV is designed to make most configuration settings automatic, but you can use the Settings menu to further manage your apps, Internet connection, remotes, system preferences and more.
Select Settings from the Fire TV menu to access available options:
You can also access Settings from the Quick Access menu by pressing and holding the Home button on your remote.
Notification Centre
Open the Notification Centre to view recent notifications about your installed apps and system settings, including available updates, completed downloads and more.
Network
View and manage your network settings, and diagnose problems with your Internet connection using the
"check your network status" tool. For more information, go to Check Your Network Status .
Display & Sounds
Set a screen saver, configure your display, check your TV specifications and manage audio settings.
Screen Saver
Personalise your screen saver, using photos you have saved in Amazon Drive. For more information, go to
About the Prime Photos App for Fire TV .
Display
Configure your video resolution and calibrate your display.
On Amazon Fire TV (2nd Generation) devices, you can use the Video Resolution option to make sure your TV meets HDCP 2.2 system requirements to stream video in 4K Ultra HD. For more information, go to
Watching Video in 4K Ultra HD on Fire TV .
You can use the Calibrate Display option if part of your display is missing or cut off at the edges of your screen. You'll see a screen with grey arrows pointing to the edges of your screen, which you can use as a guide when making your adjustments.
Audio
View and manage audio output settings (including Dolby Digital Audio options) and personalize navigation sounds.
Enable Display Mirroring
Display mirroring gives you the option to temporarily display or "mirror", your mobile device screen on your
Fire TV. Turn this option on to enable display mirroring for your compatible, Miracast-enabled mobile
devices. To learn more, go to Use Display Mirroring on Fire TV
.
Second Screen Notifications
Second Screen gives you the option to connect your Fire TV to your Fire tablet or Fire phone, so you can
watch Amazon Video or view your photos across both device screens. To learn more, go to Use Second
.
HDMI CEC Device Control
The HDMI CEC Device Control gives your Fire TV the ability to power on your TV or AV receiver through your HDMI connection (for TVs and AV receivers that support HDMI CEC).
With the HDMI CEC Device Control turned ON, pressing the Home button on your Fire TV remote automatically turns your TV or AV receiver on and switches it to your Fire TV input channel.
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Turning on the HDMI CEC Device Control may also give you the option to control your Fire TV using your TV remote
(depending on your TV model). If you need more information about features supported for your TV, the manufacturer
will be in the best position to help. To learn more, go to Contacting Your TV Manufacturer
.
Applications
Collect App Usage Data
Turn this option on or off to allow Appstore to collect information about the frequency and duration of your use of apps downloaded to your Fire TV.
Appstore
Manage settings for the Amazon Appstore, including in-app purchasing, automatic app updates and how to
open external market links. For more information, go to Manage Your Apps & Games .
Photos
GameCircle
Manage GameCircle nickname sharing, privacy settings and Whispersync for Games. You can also hide your gaming information by setting Share Your GameCircle Nickname to OFF.
While your profile is hidden, you will not be able to send or receive friend requests or view profiles for other users.
Manage Installed Apps
View and manage the apps installed to your device. You can change available settings for an app, clear app data (which can help resolve performance issues) or uninstall it from your device. For more
information, go to Manage Your Apps & Games .
Controllers & Bluetooth Devices
Manage the remotes, game controllers and Bluetooth devices connected to your Fire TV. For more information, go to Remote & Game Controller Basics .
To learn more about pairing the Fire TV Remote App, go to Download & Pair the Fire TV Remote App .
Preferences
Manage device preferences like parental controls, location, time zone and your system language.
Parental Controls
Create or reset your parental controls PIN, so you can restrict purchases from Amazon. You can also set viewing restrictions to block playback of movies and TV shows from Amazon Video and selected third-party providers, based on their ratings category.
Viewing restrictions apply to content from Amazon and selected third-party content providers. However, parental controls settings for movies and TV shows you watch directly within a third-party app are determined by the provider.
To learn more, go to Set Up Fire TV Parental Controls .
Featured Content
Manage autoplay preferences for video and audio clips in the featured content section that displays above the Fire TV menu:
If you set Allow Video Autoplay to OFF, the featured content section will only show still images.
If you set Allow Audio Autoplay to OFF, video clips within the featured content section will play without audio.
There isn't an option to remove or turn off the featured content section.
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Location
Enter your ZIP code to set the location for your device. .
Language
Select the system language that will be used on all user screens and menus.
Device
View device information and manage system settings.
About
See your device name and registered account, as well as your available storage space and current network connection. You can also use the Check for System Update option to see if there's a software
Sleep
Send your device into sleep mode.
Restart
Manually restart your device.
Restart to Factory Defaults
Factory reset your device to permanently remove all content and personal data.
Accessibility
Turn on accessibility features available for Fire TV, including closed captions, the VoiceView screen reader
and high contrast text. To learn more, go to Accessibility Features for Fire TV .
Closed Captions
Manage preferences for the way subtitles and captions display on your Fire TV, including:
ON/OFF
– Turn Captions on or off.
Text
– Customise text size, colour, opacity, font and edge style.
Text Background
– Customise text background colour and opacity.
Window Background - Customise window colour and opacity.
Use Amazon Web Settings for Amazon Video Captions
– Set this option to OFF to use the captions preferences you've selected directly on your device. When this is option is set to ON, Fire TV automatically defaults to the captions preferences saved in your Amazon Video Settings and Devices instead.
VoiceView
Manage options for VoiceView, the screen reader for Fire TV devices:
Reading Speed
– Adjust the rate of speech speed for the VoiceView voice.
Speech Volume
– Set a volume level for the VoiceView voice. Speech volume defaults to 40% of device volume.
Sounds Volume
– Set the volume level for the feedback sounds that VoiceView uses. Sounds volume defaults to 40% of device volume.
Key Echo
– Determine how text characters are echoed back to you while you enter them on the on- screen keyboard. By default, characters are echoed as they are typed to confirm entry. You can change this setting to None, Characters, Words or both Characters and Words.
Punctuation Level
– Control what punctuation marks are read aloud.
High Contrast Text (Experimental Feature)
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Turn high contrast text on or off. High contrast text is an experimental feature designed to help make text easier to read. It changes most of the text on-screen to back or white and adds a border of the opposite colour.
Help
Watch help videos and tips on how to use your Fire TV or solve common issues. You can also learn how to contact Amazon Customer Service or send feedback to the Fire TV team.
My Account
View and manage your device registration settings. You can also sync your latest Amazon purchases to your Fire TV.
Amazon Account
If your device is already registered to your Amazon account, you'll see a Deregister option you can use to remove it from your account. Once you deregister, you're prompted to Register again to connect your
device to an Amazon account. For more information, go to Register or Deregister Your Amazon Fire TV
Sync Amazon Content
Select this option to make sure your latest content purchases from Amazon are available on your Fire TV.
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Set Up Fire TV Parental Controls
You can set parental controls on Fire TV to block purchases from Amazon and restrict access to selected content.
Amazon Fire TV and Fire TV Stick feature parental controls settings you can manage directly on your device.
Parental controls work by requiring entry of your Amazon Video PIN to authorise purchases from Amazon or bypass viewing restrictions you've set for content on your Fire TV.
With parental controls on, you're also prompted to enter your PIN for most actions that involve changing your device settings.
To learn more about your Amazon Video PIN, go to How to Set Your Amazon Video PIN .
Turn On Parental Controls
To turn on parental controls for your device:
Open Settings from the Fire TV menu and select Preferences.
Select Parental Controls, then press the Select button on your remote to turn parental controls ON.
Enter or set your PIN if prompted. Use the Menu button on your remote to change between sets of numbers and select Next when you're done.
When entering your PIN, you need to use a Fire TV remote or the Fire TV Remote App.
Manage Parental Controls
After you set or enter your PIN, you can manage the following parental controls settings:
PIN Protect Purchases -.
PIN Protect App Launches - Require your PIN to open installed apps on your device, including pre- installed apps like Amazon Music and Prime Photos. You can browse Apps from the Fire TV menu, but will be prompted to enter your PIN before you can access any apps or games installed on your device.
Viewing Restrictions - Block playback of movies and TV shows from Amazon Video and selected
third-party providers, based on their ratings category. For more information, go to Set Viewing
Change your PIN - Change your Amazon Video PIN directly on your Fire TV.
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Access & Manage Your Content
Learn how to access and manage content
—including apps, games, movies, TV shows, music, titles included with Prime and more
—on your Fire TV.
Access Content on Your Fire TV
Use the Fire TV menu at the top of your screen to browse your content by category.
Content Type
Your Video Library
Where to find
Open Your Videos from the Fire TV menu to access
Your Video Library, which includes your Amazon Video purchases and active rentals.
Prime Video
If you're an eligible Prime member, the Your Videos,
Movies, and TV shows categories in the Fire TV menu are customised to show titles included with Prime,that you can watch at no additional cost.
Just look for rows labelled "Prime".
When you open the video details for a movie or TV show included with Prime, you'll also see Watch Now With
Amazon Prime viewing options.
Use your remote to highlight a movie or TV show, then press the Menu button to quickly check available viewing options.
Watchlist
Select Your Videos from the menu to access your
Watchlist.
Watchlist lets you keep track of movies and TV shows that you want to watch in a customised list that you can access on all your connected Amazon Video devices.
Movies & TV shows to buy
Your Apps
You can browse movies and TV shows available to purchase through Amazon Video by opening Movies or
TV Shows from the Fire TV menu.
Amazon shows you the best offer available from Amazon
Video and other apps. You can select More Ways to
Watch to view all options. To learn more, go to Buy or
You can find all the apps in your collection in the Your
Apps & Games row on the Home screen.
You can open Your Apps & Games from any screen using the Quick Access menu. Press and hold the Home button on your remote and select Apps.
Apps to buy/order
Select Apps from the Fire TV menu to browse for apps and games available for your Fire TV from the Amazon
Appstore. You'll find Amazon apps, as well apps from third-party providers.
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Content Type
Amazon Music
(Prime Music & Amazon Music Unlimited)
Your Photos in Amazon Drive
Where to find
To learn more, go to Get Apps & Games .
Launch the Amazon Music app from Your Apps &
Games.
You can use the Amazon Music app on Fire TV to listen to music you've purchased from the Amazon Digital
Music Store or uploaded to your library. You can also listen to music included with Prime (if you're an eligible
Prime member) or your Amazon Music Unlimited subscription.
To learn more, go to, About the Amazon Music App for
Launch the Prime Photos app from Your Apps &
Games.
With the Prime Photos app, you can view photos and personal videos from your Amazon Drive directly on your
Fire TV. To learn more, go to About the Prime Photos
Manage Content on Your Fire TV
Movies, TV shows, music and apps you've ordered from Amazon are automatically saved to your account.
You have options to manage some of this content directly on your Fire TV.
If you're running out of space for games and apps on your Amazon Fire TV (2nd Generation), you can add external
storage. For more information, go to MicroSD Storage for Amazon Fire TV (2nd Generation)
.
Content Type
Your Apps
Watchlist
Your Videos
How to Manage
Open Settings > Applications > Manage Installed
Applications from the Fire TV menu to view and manage the applications installed to your device.
From here, you can change available app settings, clear app data (which can help resolve performance issues) or uninstall an app.
You can also use your remote to rearrange Your Apps &
Games list, so that your apps and games are organised the way you want them to be.
For more information, go to Manage Your Apps &
To remove titles from your Watchlist, open the video details for a movie or TV show and select the Remove
from Watchlist option.
At this time, there isn't an option to remove titles you've purchased from Amazon Video directly on your Fire TV.
You can manage Your Video Library on the Amazon
Video website.
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Content Type
Recent Items
How to Manage
On the Home screen, you’ll see content you've recently viewed as well as related recommendations.
To remove a recently viewed item or recommendation:
Use your remote to highlight the item in the Recents row.
Press the Menu button to view more Options.
Select Remove from Recent.
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Use Display Mirroring on Fire TV
You can wirelessly display your compatible phone or tablet screen to your Amazon Fire TV or Fire TV
Stick.
You can mirror your display on most phones or tablets that support Miracast. Some of these devices include:
Android devices running Android 4.2 (Jelly Bean) or higher (performance may vary).
Fire phone
Before you begin, make sure your Fire TV and Miracast-enabled device are turned on and within 30 feet of each other.
If your Miracast device isn't registered to the same Amazon account as your Fire TV, also make sure both devices are connected to the same Wi-Fi network.
To quickly start display mirroring, press and hold the Home button on your Fire TV remote and select the Mirroring option. Then connect your compatible device.
Press any button on your remote to stop display mirroring.
Here also are detailed connection steps, depending on your Miracast-enabled device:
Steps Device
Fire phone
Open Quick Actions.
Under Display select Share your screen via
Miracast.
Select your Amazon Fire TV device. It may take up to
20 seconds for your Fire phone screen to appear on your TV screen.
Tap Stop Mirroring to stop mirroring the screen of your phone.
Android device running 4.2 or higher
Select Settings > Display & Sounds > Enable
Display Mirroring from the Fire TV menu.
On your Android device, connect to your Fire TV.
If you need more information about connecting your
Android device, the device manufacturer will be in the best position to help.
Press any button on your Fire TV remote to stop display mirroring.
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Pair a Remote or Game Controller
You can pair your Amazon Fire TV device with Amazon Fire TV remotes, game controllers and some compatible third-party Bluetooth controllers.
You can have up to seven compatible remotes or controllers connected or paired to your Fire TV at one time.
The remote that comes with your Fire TV should automatically pair with your device once you insert the included batteries during setup. However, if your remote doesn't pair automatically, press the Home button for up to 10 seconds and release to try again.
For more information about setting up your device, go to:
Set Up Amazon Fire TV (2nd Generation)
Get Started with Amazon Fire TV (1st Generation)
Get Started with Fire TV Stick with Voice Remote & Fire TV Stick (1st Generation)
Many third-party Bluetooth game controllers also work with Amazon Fire TV devices. If you're setting up a
third-party Bluetooth remote, go to Connect a Bluetooth Accessory to Your Amazon Fire TV .
Pair an Additional or Replacement Remote
To pair an additional or replacement remote:
Select Settings from the Fire TV menu.
Open Controllers & Bluetooth Devices.
Select Amazon Fire TV Remotes
>
Add New Remote.
Press and hold the Home button on your remote for up to 10 seconds.
Your Fire TV then searches for your remote's wireless signal. Once discovered, the new remote displays in the list on-screen. Use one of your already-paired remotes or controllers to select it from the list. You can then start using the new remote with your device.
Pair a Game Controller
To see which controllers are compatible with a game, open the detail page from your Fire TV and select the More Info option. Controller information is included in the Works With section.
To pair a game controller:
Select Settings from the Fire TV menu.
Open Controllers & Bluetooth Devices.
Select Game Controllers
>
Add New Game Controller.
Press and hold the Home button on your game controller for five seconds.
Your device then searches for your controller's wireless signal. Once discovered, the new controller displays in the list on-screen. Use one of your already-paired remotes or controllers to select it from the list.
You can then start using the new controller with your device.
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Amazon Fire TV (1st Generation) supports up to two Xbox controllers through a wireless USB receiver. If you're having trouble connecting an Xbox controller, make sure USB debugging is turned off on your device. To do this, open Settings from the Fire TV menu and select System > Developer Options > USB debugging. If you need more help connecting to your third-party wireless receiver, see the manufacturer instructions or included user guide.
At this time, Xbox controllers are not compatible with Amazon Fire TV (2nd Generation). We're working to add support for these controllers with an upcoming software release.
Trouble Pairing a Remote or Game controller?
If you're having trouble with the pairing process, go to Can't Pair a Remote or Game Controller .
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Download & Pair the Fire TV Remote App
Download the Fire TV Remote App to your compatible mobile device and pair it with your Amazon Fire TV or Fire TV Stick to use it as an alternate remote.
Compatibility
The Fire TV Remote App is available on:
Fire tablets (with a microphone)
Amazon Fire phone
Android 4.0 or higher iOS 7.0 or higher
The Fire TV Remote App is compatible with Amazon Fire TV devices with software version 1.4.1 or higher. Also, if you use advanced settings on your router, you need to enable Multicast support to use the app. If you're not sure how to manage these settings, your router manufacturer will be in the best position to help.
Download
To download the Fire TV Remote App, go to your preferred appstore from any compatible device and search for "Amazon Fire TV Remote App" . Follow the on-screen instructions to complete installation.
The Fire TV Remote App is available for download from:
Amazon Appstore
Apple Store
Google Play Store
Pair
Download & Pair the Fire TV Remote App
Connect your mobile device to the same Wi-Fi network as your Amazon Fire TV device.
Launch the app and select the Amazon Fire TV device you want to pair with.
If you can't find your device, you may see a prompt to Sign in to your Amazon account. Tap the Sign In option and enter your Amazon account information to help the Fire TV Remote App discover devices registered to your account.
In the app, enter the code displayed on your TV screen.
Once you pair the Fire TV Remote App, you cannot unpair it. However, if you factory reset your Amazon
Fire TV device, all paired remotes and controllers are removed. To block access to a paired device, you can also change your Wi-Fi network password.
To see all of the remotes paired with your Amazon Fire TV device, go to Settings > Controllers and Bluetooth
Devices > Fire TV Remotes.
Having trouble?
Can't Pair the Fire TV Remote App
49
Compatible Remotes for Amazon Fire TV
Devices
You can control your Amazon Fire TV device with any of these remotes:
Amazon Fire TV Voice Remote
Amazon Fire TV Remote
Fire TV Remote App (available for download on iOS devices (7.0 and higher), Android devices (4.0 and higher), Fire tablets and Fire phone.
Amazon Fire TV Game Controller (sold separately)
USB and Bluetooth keyboards
Some third party Bluetooth game controllers
Some third-party Bluetooth remotes
Some third-party wireless USB receivers/remotes
Amazon Fire TV Gamer's Bundle includes an Amazon Fire TV Game Controller instead of a voice remote.
50
Remote Basics
Your Amazon Fire TV device includes a wireless remote that automatically pairs with your device once you insert the included batteries. If you're having trouble setting up your remote, inserting the batteries or using the navigation buttons, here are some tips that might help.
Amazon Fire TV Voice Remote (2nd Generation)
Included with Amazon Fire TV (2nd Generation) and Fire TV Stick with Voice Remote.
Alexa Voice Remote (1st Generation)
Included with Amazon Fire TV (1st Generation)
Included with Fire TV Stick (1st Generation)
Amazon Fire TV Voice Remote(2nd Generation)
Included with Amazon Fire TV (2nd Generation) and Fire TV Stick with Voice Remote.
Setting up your remote
To remove the back cover of the remote and insert the included AAA batteries:
Use your thumbs to apply pressure on the “arrow” on the back of the remote. Press up until the entire back cover slides up slightly.
Lift the back cover up and away from the remote.
Insert the 2 AAA batteries.
Reposition the back cover onto the remote, and slide down to click it into place.
Navigating your remote
51
Setting up your remote
Amazon Fire TV Voice Remote (1st Generation)
Included with Amazon Fire TV (1st Generation)
Setting up your remote
To remove the back cover of the remote and insert the included AAA batteries:
52
Firmly press down the latch on the back of the remote and lift upwards.
Setting up your remote
It can take a considerable amount of pressure to open the battery door.
Pull away the battery door.
Insert the batteries.
Slide the door back in place. Press down to secure.
53
Setting up your remote
Navigating your remote
Amazon Fire TV Remote
Included with Fire TV Stick (1st Generation)
Setting up your remote
To remove the back cover of the remote and insert the included AAA batteries:
54
Setting up your remote
Rotate the Fire TV Remote so the top edge is facing downwards.
Apply pressure on the indent of the battery door and slide upwards.
It can take a considerable amount of pressure to open the battery door.
55
Setting up your remote
Pull away the battery door and insert the batteries.
Slide the door back into place and push in to secure.
Navigating your remote
56
Remote Buttons
Button Description
Voice
Only available on the Amazon Fire TV Voice
Remote
Search for movies, TV shows, games or apps using voice commands.
Voice search uses two built-in microphones to search for items using your voice commands.
Directional Navigation
Press right to move to the right on your TV screen.
Press left to move to the left on your TV screen.
Press up to move up and press down to move down.
Select
Select an item, function or category.
Home
Menu
Back
Rewind
Returns you to the Home screen from any screen on your Amazon
Fire TV device.
Presents various functions and settings depending on which screen you're accessing.
Returns you to the previous screen or action.
Play/pause
Fast Forward
Media control buttons let you rewind, play, pause and fast-forward video or audio.
Press the rewind or forward button once to skip 10 seconds backward or forward.
Press and hold the rewind or forward button to continue navigating backward or forward in the video. Additional presses allow you to cycle through available speed options.
may vary.
57
Fire TV Remote App Basics
The Fire TV Remote App is an alternate way to navigate and use voice search on your Amazon Fire TV device.
Before you can use the Fire TV Remote App, you first need to connect the device you used to download the app to the same Wi-Fi network as your Amazon Fire TV device. You can then pair the app with your
Amazon Fire TV device.
To learn more, go to Download & Pair the Fire TV Remote App .
Try This To Do This...
Voice search
Press and hold the Voice icon at the top of the screen, then drag down. Don’t release the icon until you’re done speaking.
Say what you're looking for
—including specific titles, names of actors or artists, playlists, genres, etc.
Navigate menu items and categories
To move the selection:
Up - Swipe from the middle to the top
Down - Swipe from the middle to the bottom
Left - Swipe from the middle to the left
Right - Swipe from the middle to the right
Scroll - Swipe and hold to a specific direction
Select an item
Tap the device screen
Use navigation buttons
Tap the navigation icons at the bottom of the screen:
Home
Menu
Back
Press and hold the Home icon to launch the Quick Access menu, which you can use to quickly access your Apps as well as Sleep,
Mirroring and Settings options for your Fire TV.
Enter text with a keyboard
Playback controls
Select the "keyboard" icon in the top right corner of the screen.
Enter text.
Tap Done to close the keyboard.
This option may not be available within third-party apps, like Netflix.
To access playback controls, swipe up from the bottom of the screen:
Rewind
58
To Do This... Try This
Play/pause
Fast Forward
Launch and Manage Your Apps & Games
Amazon Fire TV (2nd Generation) ONLY
Tap the Apps ("9-block") icon next to the keyboard option at the top of the screen to open Your Apps & Games within the Fire TV Remote
App.
You can select an app to quickly launch it on your Fire TV.
You can also rearrange the order of apps within Your Apps & Games from the Remote App. Press and hold an app to select it, then move it to your preferred position on the grid.
Launch apps from your Favourites view
Amazon Fire TV (1st Generation), Fire TV
Stick with Voice Remote and Fire TV Stick
(1st Generation) ONLY
Add your favourite apps and games to your Favourites view so you can quickly launch them on your Fire TV using the Fire TV Remote
App:
Tap the Favourites ("9-block") icon at the upper right corner of the screen.
Tap the + Choose Favourites option to add apps to your
Favourites view.
Tap an app from Favourites to launch it on your Fire TV.
The Fire TV Remote App is not designed to play games. Some games might work, but performance will vary.
The Fire TV Remote App does not currently support Second Screen or Display Mirroring. For more information, go
to Use Second Screen on Fire TV and
Use Display Mirroring on Fire TV
.
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Game Controller Basics
The Amazon Fire TV Game Controller is a wireless game controller that can be used to play games with your Amazon Fire TV device. It can also be used as a remote, allowing you to browse and access movies,
TV shows, games and apps.
The Amazon Fire TV Game Controller is included with the Amazon Fire TV Gamer's Bundle. You can also purchase it separately to use with your compatible Amazon Fire TV device.
Before you can use the Amazon Fire TV Game Controller, you first need to insert the two included AA batteries. The controller is then “discoverable” by your Amazon Fire TV device. If your controller isn’t discovered, press the Home button for at least five seconds and then release it.
Game Controller Features
Amazon Fire TV (2nd Generation) Game Controller:
Included with Amazon Fire TV Gamer's Bundle and also available to purchase separately.
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Back
Returns you to the previous screen or action.
Home
Menu
Returns you to the Home screen from any screen.
View and manage your Amazon Fire TV apps, controllers and more.
Microphone
Right & Left Shoulder Buttons
Gameplay input buttons (Y, X, A,
B)
Search for movies, TV shows, games or apps using voice commands.
Not available with Amazon Fire TV Game Controller (1st Generation)
—see below.
These buttons are mainly used for gaming. Their specific features may change depending on the game being played.
You can also use the left and right shoulder buttons to control video playback
(Play/Pause, Fast-Forward, Rewind)
Amazon Fire TV (2nd Generation) Game Controller:
Tablet Games on Fire TV:
These games require an Amazon Fire TV Game Controller or an Xbox 360 controller with a wireless USB receiver for gameplay.
Left joystick: Move "mouse" pointer
A button: A single tap or click
B button: Back (if available)
Left shoulder button: Decrease cursor speed
Right shoulder button: Increase cursor speed
Headphone Jack
Status Lights
Connect compatible headphones to listen to audio with simulated surround sound directly from the controller.
Not available with Amazon Fire TV Game Controller (1st Generation)
—see below.
LED indicators on the front of the controller light up when the remote is on to indicate what player number the controller has been assigned (if the game uses player numbers).
Amazon Fire TV (1st Generation) Game Controller:
Back
Home
Returns you to the previous screen or action.
Returns you to the Home screen from any screen.
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Amazon Fire TV (1st Generation) Game Controller:
Amazon GameCircle
Menu
Access your GameCircle dashboard while in a game or access your Games
Library.
Not available with Amazon Fire TV Game Controller (2nd Generation)
—see above.
View and manage your Amazon Fire TV apps, controllers and more.
Play / Pause / Fast Forward /
Rewind
These buttons are mainly used for gaming. Their specific features may change depending on the game being played.
Y, X, A, B Tablet Games on Fire TV:
Left and right shoulder and trigger buttons
These games require an Amazon Fire TV Game Controller or an Xbox 360 controller with a wireless USB receiver for gameplay.
Left joystick: Move "mouse" pointer
A button: A single tap or click
B button: Back (if available)
Left shoulder button: Decrease cursor speed
Right shoulder button: Increase cursor speed
Status Lights
LED indicators at the front of the controller light up when the remote is on to indicate what player number the controller has been assigned (if the game uses player numbers).
Compatible Games
The Amazon Fire TV Game Controller is not compatible with all games. To see which controllers are compatible with a game, open the game and select More Info
. On the overview page, you’ll find controller information in the Works With box.
When searching for games and apps, you can also filter the search results by:
All
Fire TV Remote
Tablet Games on Fire TV
Fire TV Game Controller
Fire TV Stick (only visible on Fire TV Stick)
Many third-party Bluetooth game controllers work with Amazon Fire TV devices, as well.
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Connect a Bluetooth Accessory to Your
Amazon Fire TV
You can connect some Bluetooth accessories, like a keyboard, mouse or headphones, to your Amazon
Fire TV and Fire TV Stick.
Before you begin, make sure your Amazon Fire TV or Fire TV Stick and compatible Bluetooth accessory are turned on and within five feet of each other.
To connect your compatible Bluetooth accessory to your Amazon Fire TV, we recommend using a wired Ethernet connection or a 5GHz Wi-Fi network .
For more information about what kind of accessories you can use, go to Compatible Bluetooth
Accessories for Amazon Fire TV .
To connect a compatible Bluetooth accessory:
Select Settings
>
Controllers and Bluetooth Devices
>
Other Bluetooth Devices from the Fire TV menu.
Select Add Bluetooth Devices.
Put your Bluetooth accessory into pairing mode. Refer to the manual for your Bluetooth accessory for instructions.
Select your compatible Bluetooth accessory from the list to pair it to your Fire TV.
For some Bluetooth accessories, you'll be asked to enter a code that appears on your TV screen.
To disconnect, turn off your Bluetooth accessory and return to the Other Bluetooth Devices screen. Then select the device you want to disconnect.
Information about previously paired devices is saved, so you can easily reconnect them to your Fire TV. To reconnect your paired device in the future, turn on the Bluetooth accessory, go to Settings > Controllers and Bluetooth
Devices > Other Bluetooth Devices and select your paired input device.
Having Trouble?
Can't Connect a Bluetooth Accessory to Fire TV
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MicroSD Storage for Amazon Fire TV (2nd
Generation)
With Amazon Fire TV (2nd Generation) you can save games and apps to a microSD card for added storage space.
Amazon Fire TV (2nd Generation) devices feature a microSD card port for external storage.
This gives you the option to insert a compatible microSD card (one you already own, purchased separately) if you need more storage space for apps and games on your Fire TV.
MicroSD storage is not available for Amazon Fire TV (1st Generation) and for Fire TV Stick. For more information, go to About External Storage for Amazon Fire TV .
Compatible microSD Cards
The microSD port on Amazon Fire TV (2nd Generation) supports microSD card sizes up to 128GB, formatted as FAT32.
For a list of recommended devices, check out: www.amazon.co.uk/firetvsdstorage .
A compatible microSD card is included with Amazon Fire TV Gamer's Bundle. For more information, go to Amazon
Fire TV Gamer's Bundle .
To insert a microSD card:
Insert your compatible microSD card into the microSD port on the back of your device.
Select Continue.
If your microSD card is not compatible, a notification displays on-screen instead. You'll see an option to Eject the card or to Format SD Card to the compatible FAT32 format so you can use it with your Fire TV. If you choose the option to reformat, this permanently erases any data already saved to your microSD card.
Once your card is in, your device scans for any installed Fire TV apps and notifies you when the scan is complete.
You're then ready to start saving apps and games to your microSD card.
Manage MicroSD Storage
When microSD storage is inserted, you can select specific games and apps to move to your microSD card:
Go to Settings
>
Applications
>
Manage Installed Applications.
Select the app or game you want to move and then select Move to SD Card.
To view all the apps and games saved to your microSD card, select Settings
>
Applications
>
Manage
Installed Applications
>
SD Card Apps Only. From here, you can uninstall apps or games to remove them from your microSD card.
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Content saved to external storage can't be transferred to other devices
—you can't add apps and games saved to your microSD card to another Amazon Fire TV device or copy content from one microSD card to another.
Some critical apps, like Amazon Appstore, cannot be moved to microSD storage. Each game and app on your Fire
TV uses a small amount of internal storage, even if it is also stored on your microSD card.
Some apps and games are configured with a default installation location. The "Technical Details" section on the overview page specifies whether the app or game will automatically install to internal storage or your external storage device.
If you run out of storage space on your microSD card, apps and games automatically save to your Fire TV's internal storage. You can switch to a different microSD card or remove saved content from microSD storage.
If you run out of internal storage space on your Fire TV, a notification displays on-screen when you try to save new content. You can move installed applications to an external storage device or remove saved content from your internal storage.
Safely Remove a MicroSD Card
If you need to remove your microSD card, first make sure to eject it from your Amazon Fire TV, following the steps below. If you don't safely remove your card, the games, apps and other files saved to it could become corrupted and unusable.
Before ejecting your microSD card, make sure you're not currently running an app or game saved to it on your Fire TV.
To safely remove microSD storage:
Select Settings
>
System
>
SD Card.
Select Eject.
A notification displays on-screen to explain that any apps or games on your microSD card will no longer be available after you remove it. If you still want to proceed, confirm by selecting Eject again.
Wait for another notification that tells you when it's safe to remove your microSD card from the port on the back of your device.
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Connect a USB Device to Amazon Fire TV
You can connect some USB devices to your Amazon Fire TV using the USB port.
Go to About External Storage for Amazon Fire TV for more information about using USB storage devices.
Compatible Devices
Compatible USB storage devices
Xbox 360 wireless gaming receiver
Wired gamepads (not connected with a USB charger)**
Flirc USB Dongle (connects some third-party IR remotes)
Wireless mouse with USB dongle**
Wireless Keyboard with USB dongle**
**Performance varies
To use your compatible USB device with your Amazon Fire TV:
Insert the USB device into the USB port on the back of your Amazon Fire TV.
See user manual for the USB device if you need additional information.
Some third-party apps installed on your Amazon Fire TV device may not feature support for connected USB devices.
Related Topics
USB Storage for Amazon Fire TV
Use a Keyboard or Mouse with Amazon Fire TV
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Use a Keyboard or Mouse with Amazon Fire
TV
Your Bluetooth keyboard or mouse must have a compatible profile to pair with your Amazon Fire TV.
You cannot connect a keyboard or mouse to Fire TV Stick.
Keyboard Controls
Key
Up Arrow
Action
Menu Navigation
Down Arrow
Menu Navigation
Left Arrow
Menu Navigation
Media Playback
Short press to skip back 10 seconds
Long press to rewind
Right Arrow
Menu Navigation
Media Playback
Short press to skip ahead 10 seconds
Long press to fast forward
Space Bar
Media Playback
Play/Pause
Enter
Keyboard characters
Select
Search or text input. Not supported in all apps.
Some keyboards have dedicated media controls. Performance will vary.
Mouse Controls
A mouse cannot be used to navigate on Amazon Fire TV devices. However, you can use a mouse with
Tablet Games on Fire TV
Key
Left Button
Mouse Movement
Action
A single tap
Move the pointer within the app
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Buy or Rent Movies & TV Shows
You can purchase movies and TV shows from Amazon Video or access them from other video services on your Fire TV.
To shop for movies and TV shows:
Open Movies or TV Shows from the Fire TV menu, or Search for a specific title.
If you have a Fire TV remote with a Voice button or the Fire TV Remote App, you can use your voice to search.
Press and hold the Voice button and say what you're looking for--including specific titles, actors, characters and genres. You can also select Search from the Home screen and use the on-screen keyboard to enter keywords related to what you're looking for.
You'll see search results from Amazon Video and other video services, based on your account information and the apps installed on your device.
From the search results, select a movie or TV show to view its video details and purchase options.
Amazon displays the best offer available from Amazon and other apps. You can select More Ways to
Watch to see additional options.
If a movie or TV show is available to watch with another video app (like Netflix), you can select that option to open the app and start watching from there. Some of these apps and providers may require additional authentication or subscription fees.
To purchase a movie or TV show from Amazon Video, select Buy or Rent and follow the on-screen instructions.
When you select Buy, you're purchasing a video to own. When you select Rent (for movies), you have a set rental period to watch the video.
After your order is complete, select Watch Now to start playback.
If you're an eligible Prime member, you can watch movies and TV shows from Prime Video at no additional cost--just look for category rows labeled Prime. When using your voice to search for titles, you can also add the phrase "Prime only" to narrow your results to available Prime Video titles. For example, say "action movies Prime only".
You can also select Add to Watchlist from the video details for a movie or TV show. Watchlist saves titles you want to watch later in one list that you can access on all of your connected Amazon Video devices. To learn more, go to Manage Your Watchlist .
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Watch Movies & TV Shows
You can watch movies and TV shows from Video and other apps and services on your Amazon Fire TV.
To access movies and TV shows you've purchased from Amazon, open Your Videos from the Fire TV menu.
You can find your Amazon Video purchases and active rentals under Your Video Library, view titles saved to your Watchlist or browse your featured video recommendations.
If you're an eligible Prime member, you'll see Prime rows with titles that you can watch at no additional cost.
To learn more, go to What is Prime Video?
The Movies and TV Shows categories in the Fire TV menu are also customised to show featured and recommended content. You can shop for new movies and TV shows from these categories as well. For
more information about purchasing Amazon Video titles, go to Buy or Rent Movies & TV Shows .
Once you find a movie or TV show you want to watch, select Watch Now or Resume in the video details.
If you turn on Auto Play in your Amazon Video Settings and Devices , TV episodes in a series automatically play backto-back once you start watching. For more information, go to What is Auto Play?
Other Apps & Services
You can watch movies and TV shows from other apps and services directly through that third-party app.
You can find and download video apps for Fire TV by opening Apps from the menu.
To quickly access your Fire TV apps, press and hold Home button on your Fire TV remote and select the Apps option.
Content from other apps and services doesn't show in Your Videos. However, the video details for many movies and TV shows include a More Ways to Watch selection that helps you discover other available viewing options for that particular title.
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Watching Video in 4K Ultra HD on Fire TV
Amazon Fire TV (2nd Generation) supports video streaming in 4K Ultra HD for selected movies and TV shows.
4K Ultra High Definition (4K Ultra HD or UHD) offers enhanced picture resolution up to 2160p
—which is four times greater than HD.
With Amazon Fire TV (2nd Generation), you can watch movies and TV shows offered in this format from
Amazon Video and other streaming video services.
If your Fire TV is connected to a compatible Ultra HD TV, the Movies and TV sections on the main menu include “4K
Ultra HD” categories, where you can find popular titles available to watch in UHD.
An "Ultra HD" indicator displays in your video playback controls whenever you're streaming in 4K Ultra HD.
Your screen also may flicker briefly or turn black while your TV display changes to UHD resolution.
System Requirements
To watch movies and TV shows in 4K Ultra HD on Amazon Fire TV (2nd Generation), you need a compatible Ultra HD TV with at least one HDMI input that supports HDCP 2.2 content protection standards.
HDCP is an access control technology required by most content providers to play back protected digital content. You can only watch movies and TV shows in 4K Ultra HD from Amazon Video and Netflix if your
Fire TV is connected to an HDMI port that supports HDCP 2.2. Any other devices that are part of your home theatre setup (e.g. HDMI receivers, sound bars, etc.) need to support HDCP 2.2 as well. For more information, go to What is Content Protection?
Fire TV devices automatically detect whether HDCP 2.2 requirements are met. You can also check to see whether your TV supports HDCP 2.2 from the Fire TV Display menu.
Go to Settings
>
Display & Sounds
>
Display and open the Video Resolution section. When video resolution is set to "Auto", a notification displays in the right panel if HDCP 2.2 is not detected for your Fire
TV's HDMI connection.
HDCP 2.2 may not be supported for all of the HDMI ports on your Ultra HD TV. Ports labelled "Mobile High-Definition
Link" (MHL), "HDCP 2.2", "UHD" or "4K" typically support HDCP 2.2. Here also is general guidance on which ports support HDCP 2.2 for popular Ultra HD TV brands:
LG: Port 1 for most models
Samsung: All ports, or the MHL port.
Sony: Port 1 and Port 2 for most models
VIZIO: Port 1, Port 2 and Port 5 for most models
The user guide or product packaging for your TV may specify whether HDCP 2.2 is supported, as well. If you need
.
Support for 4K Ultra HD video is not available for Amazon Fire TV (1st Generation) and Fire TV Stick.
Internet Speed
To stream in 4K Ultra HD, you need a high-speed internet connection of at least 15 Mbps. Some other video apps need even faster speeds to stream in 4K Ultra HD. For example, Netflix and YouTube recommend a connection of at least 20 Mbps.
Fire TV devices feature a network status tool you can use to check your Internet connection or diagnose connection
problems. For more information, go to Check Your Network Status .
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Set Viewing Restrictions on Fire TV
Viewing restrictions let you specify whether your Fire TV can play movies and TV shows in certain ratings categories.
Fire TV parental controls include viewing restrictions you can use to block playback of movies and TV shows from Amazon Video (including Prime titles ) and selected third-party providers .
Viewing restrictions do not apply to movies and TV shows you watch directly within a third-party provider's related app.
Parental controls for third-party apps are determined by the provider.
Set Viewing Restrictions
To set viewing restrictions on your Fire TV:
Open Settings from Fire TV menu and select Preferences.
Select Parental Controls.
If you already have parental controls turned on, enter your PIN when prompted. Otherwise, you'll see an option to turn on parental controls to access additional options.
Select Viewing Restrictions.
Choose the ratings categories you'd like to restrict for your Fire TV. Use the Select button on your
Fire TV remote to make your selection(s).
Ratings Categories
Each ratings category includes a description that combines TV and movie ratings with recommended audiences, organised by level:
General (General Audiences ) - Videos suitable for General Audiences.
Family - Videos suitable for General Audiences and older children.
Teen (Teens and Young Adults ) - Videos suitable for General Audiences, Family, Teens and Young
Adults.
Mature (No Restrictions) - All videos, including those not rated or for mature audiences.
Once you set viewing restrictions, a "lock" symbol and "viewing restrictions apply" messaging displays next to titles with ratings in your restricted categories. If you try to start watching one of these titles, you're prompted to enter your parental controls PIN.
For more information about Fire TV parental controls, go to Set Up Fire TV Parental Controls .
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Use Second Screen on Fire TV
Second Screen gives you the option to connect your Fire TV to your Fire tablet or Fire phone, so you can watch Amazon Video or view your photos across both device screens.
Second Screen links your compatible Fire tablet or Fire phone display screen to your Amazon Fire TV or
Fire TV Stick display.
You can then use your tablet or phone to send Amazon Video titles and photos to your TV screen. You can also control video playback or learn more about the currently playing video with X-ray for Movies and TV shows.
Second Screen is compatible with the following devices:
Fire phone
Before you begin:
Make sure your phone or tablet and your Amazon Fire TV device are connected to the Internet. For the best performance, connect both devices to the same network.
Make sure both devices are registered to the same Amazon account.
Turn on Second Screen Notifications in your Fire TV Settings. Go to Settings
>
Display & Sounds
>
Second Screen Notifications.
To use Second Screen with Amazon Video:
From your phone/tablet, find an Amazon Video title you want to watch. A Second Screen icon displays on the Watch button.
Tap Second Screen and select your Fire TV device from the list to start playing the video on your
TV.
While watching, you can control playback from your phone or tablet by tapping the Play , Pause or
Jump Back
, buttons or by using the video progress bar to fast-forward or rewind.
If the movie or TV show includes X-ray, you can open that option to view information about the actors, characters, music and more on your phone/tablet screen. To learn about X-Ray, go to View Actor and
Scene Information on Amazon Fire TV Devices.
You can exit the Second Screen experience to perform other tasks on your phone/tablet while the video continues to play on your TV.
To go back to Second Screen mode, swipe down from the top of the screen to open your notifications view and select the video. Then tap Join Now to rejoin the playback session.
To use Second Screen for photos and personal videos:
Tap Photos on the Home screen from your phone/tablet.
Swipe from the left edge of the screen, and then select a category under Library or select a specific photo album.
Tap the Second Screen icon (at the top right) to display the album on your TV.
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Turn On Subtitles on Fire TV
You can turn on subtitles ("CC") to display the audio for movies and TV shows as text on-screen.
Amazon Video movies and TV shows with subtitles available typically feature a "CC" symbol in the video details.
Most videos that support subtitles include English text; however other languages may also be available. To view available languages, open the video details for a movie or TV show and look for the Subtitles section.
To watch Amazon Video movies and TV shows with subtitles:
Start playing the video.
Press the Menu button on your Fire TV remote or the Fire TV Remote App.
Select Subtitles and Audio.
Select the Off button under Subtitles and Captions. Then select an available subtitle language from the options on-screen to turn captions on.
You can then set preferences for the way subtitles display, including text size and style. You'll see a sample of your selected options on-screen.
Press the Menu button again to return to video playback with subtitles on.
To turn subtitles off, press the Menu button, re-open Subtitles and Audio and select your currently enabled captions option. You'll then see an option to set subtitles back to Off.
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Get Apps & Games
You can get apps and games from Amazon and other third-party providers by opening Apps from the Fire
TV menu.
Get Apps & Games from Amazon
To buy or download games and apps from Amazon, you need to have a 1-Click payment method saved to your Amazon account. To learn more, go to Change your 1-Click Settings .
To get games and apps:
Open Apps from the Fire TV menu to browse apps and games available for your Fire TV.
You can also search for a specific title. If you have a Fire TV remote with a Voice button, you can search using your voice. Or, you can select Search from the Fire TV menu to enter a text search.
Select a game or app to open its overview page. You'll see the Works with section, which describes system and controller compatibility:
All
Fire TV Remote (both Amazon Fire TV Voice Remote and Amazon Fire TV Remote)
Amazon Fire TV Game Controller
Tablet Games on Fire TV (requires a game controller or mouse)
Fire TV Stick (only visible on Fire TV Stick)
Select Get to buy or download the app.
For paid apps, you can choose to complete your purchase using your 1-Click payment method or your available
Amazon Coins balance.
When the download is complete, the Get option changes to Open. Select Open to launch the app or game.
You can find apps and games you've installed from Amazon in Your Apps & Games.
Go to the Home screen and look for the Your Apps & Games row. You can also press and hold the Home
button on your remote and select Apps to open Your Apps & Games from the Quick Access menu.
To learn more, go to Manage Your Apps & Games .
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Manage Your Apps & Games
You can access and manage all the apps in your collection from Your Apps & Games.
Launch a game or app
You can find apps you've downloaded and installed to your Fire TV from the Your Apps & Games row on the Home screen.
You can also open Your Apps & Games from any screen using the Quick Access menu. Press and hold the Home button on your remote and select Apps. This opens a fullscreen grid view of all the apps and games in your collection.
Select an item from Your Apps and Games to open it.
Arrange Your Apps & Games
You can manage or rearrange the way apps display within Your Apps & Games.
From the Your Apps & Games row on the Home screen, use your remote to highlight an app then press the Menu button. You can select Move or Move to Front to move your selected app to where you want it in the row.
For additional options, open the fullscreen grid view for Your Apps & Games by selecting See All at the end of the row or by pressing and holding the Home button and selecting Apps.
Use your remote to highlight an app and press and hold the Select button. You can then use the directional keypad on your remote to move the app to where you want it to display in the grid.
Compatible Controllers
You can use your Fire TV remote to play most games and apps, but some require an Amazon Fire game controller, Amazon Fire TV game controller or compatible wireless game controller.
The Fire TV Remote App is not designed to play games. Some games may work, but performance will vary.
Detail pages for games and apps include information about compatible controllers:
Open the detail page and select More Info.
In the Works With box, look for controller information:
All
Fire TV Remote (both Amazon Fire TV Voice Remote and Amazon Fire TV Remote)
Amazon Fire TV Game Controller
Tablet Games on Fire TV (requires a game controller or mouse)
Fire TV Stick (only visible on Fire TV Stick)
Calibrate Your Display
If part of your display is missing or cut off at the edges of your screen the first time you launch an app or game, your TV may be automatically scaling your picture.
You can use the Calibrate Display option in Settings (Settings
>
Display & Sounds
>
Display
>
Calibrate Display) to adjust for this.
You'll see a screen with grey arrows pointing to the edges of your TV, which you can use as a guide when making your adjustments.
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For Amazon Fire TV (2nd Generation)
Use the Up and Down arrows on your Fire TV remote to adjust your display so that the grey arrows are completely visible and touching the edges of your screen.
About GameCircle
Amazon GameCircle enhances your gaming experience by storing your achievements, high scores and time played in the Cloud, so you can compare with your friends and other GameCircle users.
When you open a GameCircle-enabled game, a "Welcome Back" message displays. To see more information, press the Home button on your remote. For games and apps that use Whispersync for
Games, GameCircle syncs your game progress across all your Amazon Fire devices.
Uninstall Games & Apps
To uninstall games and apps from your Fire TV:
Select Settings
>
Applications
>
Manage Installed Applications from the Fire TV menu.
Find the app you want to uninstall and select it.
Choose the Uninstall option and then follow the on-screen instructions.
You can also uninstall apps from the Your Apps & Games row on the Home screen. Use your Fire TV remote to highlight the app you want to remove, then press the Menu button to view more Options, including Uninstall.
Individual app settings or in-app items may be lost when you remove certain apps from your device.
Also keep in mind that some Amazon apps (including Amazon Music, and Prime Photos) are pre-installed on your device and you won't see an option to uninstall them. However, you can move them around within
Your Apps & Games, so they don't display at the top of the list.
Reinstall Games & Apps
Apps you've installed from Amazon are automatically saved to your account. If you uninstall them from your Fire TV, you can redownload them again from Your Apps & Games.
To do this, you may need to open the fullscreen grid view for Your Apps & Games. Select See All at the end of the Your Apps & Games row on the Home screen or press and hold the Home button on your remote and select Apps.
A "Cloud" icon shows next to apps saved to your account, but not currently installed to your device. Select an app to redownload it to your Fire TV.
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About the Amazon Music App for Fire TV
You can use the Amazon Music app on Fire TV to listen to music you've purchased from the Amazon
Digital Music Store or imported to your music library. You can also listen to music included with Prime (if you're an eligible Prime member) or your Amazon Music Unlimited subscription.
With the Amazon Music app for Fire TV, you can listen to music you've purchased from Amazon or uploaded to My Music from another device.
If you're an eligible Prime member, you'll also see featured categories designed to help you discover music included with Prime. Or, if you have an active subscription, you can listen to all the songs included with
Amazon Music Unlimited.
The Amazon Digital Music Store is not currently available within the Amazon Music app for Fire TV.
For more information about uploading music to your library, go to Uploading Music into Your Music
Library .
To stream Amazon Music, your device must be authorised to your Amazon account. To learn more, go to
Authorise Your Device .
The Amazon Music app is pre-installed on your Fire TV. You can launch the app from Your Apps &
Games.
To open Your Apps & Games from any screen using the Quick Access menu, press and hold the Home button on your remote and select Apps.
Once you've opened the Amazon Music app, you can use the navigation menu at the top of the screen to find music to listen to:
Browse - Browse music by category (including titles available with Prime Music and/or Amazon Music
Unlimited).
Recents - View music you've recently played.
My Music - Go here to find all of your purchased and saved music, organised by category (artists, albums, playlists, genres and all songs).
Search - Enter a text search for a specific title or type of music. You'll see results from My Music as well as titles included with Prime (if you're an eligible Prime member) or Amazon Music Unlimited.
If you have a Fire TV remote with a Voice button, you can also use your voice to search your library. Just press the Voice button and ask for music you've purchased, imported or added to My Music.
When you start playing a song, the Amazon Music app opens to a "Now Playing" screen with a playback progress bar and song lyrics (for available titles). See the section below for more information about song lyrics .
You can use the media buttons (Play/Pause , Fast-Forward and Rewind ) on your Fire TV remote to control music playback.
You'll also see a prompt to press the Menu button if there are additional options available for your current selection, including things like shuffle, repeat, view album, view artist, view play queue and more.
If you navigate away from the "Now Playing" screen, your music will continue playing in the background.
You'll see a minimised view of "Now Playing", which you can select to quickly return to that screen.
Your music will also continue to play if you press Back or Home on your remote to exit to the Fire
TV Home screen.
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View Song Lyrics
The Amazon Music app displays the lyrics for most songs in time with playback, so you can follow along.
Once you start playing a song within the Amazon Music app on Fire TV, the lyrics automatically display on the "Now Playing" screen and are highlighted line-by-line.
If you're listening to a song that you purchased or uploaded to My Music, you can also press the Down and Up directional keys on your Fire TV remote to scroll through the lyrics. Press Select to jump to that particular section of the song. This option isn't available for songs included with Prime.
Lyrics can't be turned off, but you can navigate away from the "Now Playing" screen while the song continues to play in the background.
Keep in mind that lyrics available through our service may change. Lyrics will stop displaying for songs if they are no longer available.
Having Trouble with Prime Music or Amazon Music Unlimited?
If you're having trouble listening to music included with your Prime membership or Amazon Music
Unlimited subscription, here are some solutions that may help:
Check Your Prime Membership - To listen to music included with Prime, you need an eligible Prime membership. For more information, go to Am I Eligible for Prime Music ?
Check Your Amazon Music Unlimited Subscription - You need an active Amazon Music Unlimited subscription or free trial to listen to music from Amazon Music Unlimited. You can check your subscription status and details from Your Amazon Music Settings . For more information, go to How to Manage Your
Amazon Music Unlimited Subscription .
Playback Options - You can shuffle playback of individual albums or playlists, but there isn't currently an option to shuffle all titles in the Prime or Amazon Music Unlimited catalogues.
Stream from One Device at a Time - You can only listen to music included with Prime or Amazon Music
Unlimited on one device at a time. If you try to stream on more than one device, a notification displays on- screen prompting you to switch the stream to your Fire TV.
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About the Prime Photos App for Fire TV
Photos and personal videos you upload to Amazon Drive are automatically available on your Fire TV through the Prime Photos app.
View Your Photos & Personal Videos
With the Prime Photos app, you can view photos and personal videos (under 20 minutes long) from your
Amazon Drive directly on your Fire TV.
The Prime Photos app is pre-installed on your Fire TV. You can launch the app from Your Apps & Games.
Note: To open Your Apps & Games from any screen using the Quick Access menu, press and hold the Home
Once you've opened the Prime Photos app, you can use the navigation menu to browse your photos and personal videos:
• All - Scroll right and left to view thumbnails of all of your photos and videos. Use the filters at the top to jump to a specific year or month. Select a photo or video to view the full-sized version. Press the Back
button on your remote to return to the thumbnails view.
• Favourites – View all of the photos or videos added to your Favourites list. Select Add to Favourites below an individual photo or video to add it to the list. You can also filter by Favourites in an album.
• Albums - Select an album to view all of the photos and videos saved to it.
• Videos - Select a video to start playback. You can use the playback controls on your Fire TV remote to pause, play, rewind and fast-forward.
While viewing a collection of photos or videos, you can press the Menu button on your remote to view additional options, including options to sort by Date Taken, Date Uploaded, Newest First or Oldest First.
Note: You can use the PIN Protect App Launches parental controls setting to block access to the Prime Photos app on
your device. To learn more, go to Set Up Fire TV Parental Controls on page 38 .
Add Photos & Personal Videos to Amazon Drive
Any photos and personal videos saved to your Amazon Drive are automatically available through the Prime
Photos app on your Fire TV, when you register your device to the same account you use to access
Amazon Drive.
If you want to add new photos or personal videos, you'll need to upload them to your Amazon Drive through the Amazon Drive website or Prime Photos mobile apps. To learn more, go to Amazon Drive
Photos & Videos .
View Slideshows
You can launch a fullscreen slideshow of your photos on your Fire TV.
Launch the Prime Photos app from Your Apps & Games.
Select an album and then select Start Slideshow.
The album slideshow automatically advances through photos and personal videos from the album and restarts when it reaches the end. Use the Left and Right buttons on your Fire TV remote's directional keypad to view the slideshow at your own speed.
For personal videos, the first frame of the video displays as a photo in the slideshow.
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Press the Menu button on your remote to manage slideshow settings
—you can adjust slide style, slide speed and start time, while you preview the slideshow in the background. Press the Menu button again to exit.
Use Second Screen to View Photos & Videos
You can also send photos and personal videos from your compatible Fire tablet or Fire phone to your Fire
TV using second screen.
Compatible devices include:
Fire phone
To send photos to your Fire TV:
Open the Photos app on your Fire device.
Swipe from the left edge of the screen and select a category or album.
Tap the Second Screen icon at the top to display your photos and/or videos through your Fire TV.
To learn more, go to Use Second Screen on Fire TV
.
Set Screen Savers
You can customise the screen saver that automatically displays on your Fire TV by selecting your most recent 500 photos or an album from Amazon Drive.
To use your photos for your screen saver:
Select a photo or album and then select Set As Screen Saver.
Choose your screen saver settings (e.g. slide style, slide speed and start time) while you preview the screen saver.
The screen saver with your photos will automatically launch when your Fire TV is left idle.
You can also manage your screen saver settings by selecting Settings > Display & Sounds > Screen Saver from the
Fire TV menu.
Trouble with your screen saver?
Make sure the photo or album you've set as your screen saver is still available in your Amazon Drive.
You may need to check on the Amazon website or another device.
If the photos are still saved, restart your Fire TV and wait for the screen saver to launch again.
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Turn Off In-App Purchasing
You can prevent accidental in-app purchases by turning off in-app purchasing in your device Settings.
When in-app purchasing is enabled for your Fire TV, you can purchase items within a free or paid app.
In-app items typically unlock additional functionality (e.g. in-game currency, premium content, new levels in a game) or allow you to purchase subscriptions and more.
To turn off in-app purchasing:
Select Settings > Applications from the Fire TV menu.
Select Appstore.
Go to In-App Purchases and use the Select button on your remote to set it to OFF.
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Accessibility Features for Fire TV
Learn about accessibility features available on Amazon Fire TV (2nd Generation), including VoiceView, closed captions and high contrast text.
Closed Captions
You can turn on subtitles during video playback to display the audio for movies and TV shows as text on- screen. Amazon Video titles with subtitles available typically feature a "CC" symbol in the video details.
Most videos that support closed captions include English text, however other languages may also be available. To view available languages, open the video details for a movie or TV show and look for the
Subtitles section.
To watch Amazon Video movies and TV shows with closed captions:
Start playback.
Press the Menu button on your Fire TV remote to open additional playback options.
Select Subtitles and Audio.
Select the Off button under Subtitles and Captions. Then select an available subtitle language from the options on-screen to turn captions on.
You can also set your preferred text size and display
—you'll see a sample on-screen. To learn more about
customising captions display for your Fire TV, go to Settings Basics .
Once you've made your selections, press the Menu button again to return playback and start watching the video with captions.
To turn captions off, press the Menu button during playback, open Subtitles and Audio, and set
Subtitles and Captions back to Off.
VoiceView for Fire TV
VoiceView speaks on-screen text out loud as you navigate menu options and settings on your Fire TV.
You can turn VoiceView on or off by holding down the Back and Menu buttons on your Fire TV remote at the same time for two seconds. On your remote, Back and Menu are the left and right buttons located on the top row of three small buttons.
You'll hear "VoiceView Ready" when the feature is ready to use.
The first time you turn on VoiceView, a tutorial automatically opens, with tips on how to use the feature and locate buttons on your Fire TV remote. At this time, VoiceView only works with the Fire TV remotes; the
Fire TV Remote App is not supported.
To access VoiceView, you may first need to update your device software to the latest version (Settings > Device >
About > Check for System Update).
To learn more, go to About VoiceView for Fire TV .
High Contrast Text (Experimental Feature)
Fire TV features a high contrast text experimental feature, designed to help make text easier to read. It changes most of the text on-screen to black or white and adds a border of the opposite color.
You can turn this feature on or off by opening Settings
>
Accessibility
>
High Contrast Text.
This is currently an experimental feature and performance may vary with certain navigation options.
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About VoiceView for Fire TV
VoiceView is a screen reader for Fire TV devices. It speaks on-screen text out loud as you navigate menu options and settings on your Fire TV. You can also use VoiceView to help you set up your device.
Turn on VoiceView
You can turn VoiceView on or off by holding down the Back and Menu buttons on your Fire TV remote at the same time for two seconds. On your remote, Back and Menu are the left and right buttons located on the top row of three small buttons.
You'll hear "VoiceView Ready" when the feature is enabled and ready to use. When you turn the feature off, you'll hear "VoiceView Exiting".
VoiceView is currently available in US English, UK English and German.
The first time you turn on VoiceView, a tutorial automatically opens, with tips on how to use the feature and locate buttons on your Fire TV remote.
The first screen of the tutorial will ask you to confirm that you intended to turn on VoiceView. Press the
Play/Pause
button on your remote to confirm. You can also skip the tutorial by pressing the Skip/Fast-
Forward
button. On your remote, Play/Pause is the middle button located on the bottom row of three small buttons and Skip/Fast-Forward is the right button.
VoiceView Navigation
While you navigate your Fire TV, a green box highlights your current on-screen selection or location.
VoiceView will automatically speak and/or describe what you've selected.
Pressing the Home button on your remote opens the Fire TV Home screen. On your remote, Home is the middle button located on the top row of three small buttons.
The Fire TV menu displays at the top of the screen and includes the following categories: Your Videos,
Movies, TV Shows, Apps and Settings. The content or options available for each category are organised into dynamic rows in the lower portion of the screen.
On your remote, the large round ring toward the top is the directional keypad, which you can use to navigate the Home screen and content rows by pressing the Left, Right, Up and Down keys.
Review Mode
In addition to describing selectable navigation options and controls, VoiceView features an enhanced navigation mode, called Review Mode, you can use to hear descriptions of all on-screen text.
Press and hold the Menu button on your remote to turn Review Mode on or off. When Review Mode is on, the Left and Right buttons on your remote's directional keypad move between selectable navigation options, while the Up and Down buttons highlight other on-screen text
—including video details like plot or cast information, customer ratings, headings, lists and more.
VoiceView will say "Item not selectable" if you try to select on-screen text like video details, headings or lists.
Here are some other tips and examples of how you can use VoiceView on your Fire TV.
Press the Menu Button for VoiceView Tips & More Options
VoiceView provides usage tips and orientation descriptions to help you better understand the layout of certain user screens, and learn more about using VoiceView.
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You can press the Menu button on your remote to hear this information when it's available. You can also double-press the Menu button to access additional actions or options available for your current selection.
While in Review Mode, you can use the Menu button to have VoiceView spell out words.
On-screen keyboard & Search
When the on-screen keyboard is open, VoiceView will speak out each character as you select it. On your remote, the large round ring toward the top is the directional keypad, which you can use to move Left,
Right, Up and Down. Press the Select button to enter a character. On your remote, Select is the large round button near the top, inside the directional keypad ring.
If you have a Fire TV remote with a Voice button, you can also use your voice to search for content .
On your remote, Voice is the small button at the top with the "Microphone" icon. Just press and hold Voice and say what you're looking for.
Playback Controls
On your remote, the playback controls are located on the bottom row of three small buttons. Skip Back/
Rewind
is the left button, Play/Pause is the middle button and Skip/Fast-Forward is the right button.
While an Amazon Video title is playing, double-press the Menu button to access additional playback options, including Watch from Beginning, Captions and Next Episode (for TV shows).
When VoiceView is speaking, you can control video playback using the Skip Back/Rewind and Skip/Fast-Forward buttons. You can also silence VoiceView by pressing the Play/Pause button.
VoiceView Settings
To view and manage VoiceView preferences:
Open Settings from the Fire TV menu.
Use the Right key on your directional keypad to scroll to the Accessibility section (which is the third-to last selection).
Select VoiceView, which is the second selection in the list.
From here you can manage the following available options:
Reading Speed - Adjust the rate of speech speed for the VoiceView voice.
Speech Volume - Set a volume level for the VoiceView voice. Speech Volume defaults to 40% of device volume.
Sounds Volume - Set the volume level for the feedback sounds that VoiceView uses. Sounds Volume defaults to 40% of device volume.
Key Echo - Determine how text characters are echoed back to you while you enter them on the on- screen keyboard. By default, characters are echoed as they are typed to confirm entry. You can change this setting to None, Characters, Words or both Characters and Words.
Punctuation Level - Control what punctuation marks are read aloud.
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Amazon Fire TV Device Software Updates
Software updates automatically download and install to your Amazon Fire TV device when it's connected to the Internet. You can also manually check for software updates from Settings.
We have a new, free software update available for your Amazon Fire TV device. Find your device below for more information.
Which Fire TV Device Do I Have?
Amazon Fire TV (2nd Generation)
Latest Software Version: 5.2.4.0_user_565189620
To view your currently installed software version and check for an update:
Select Settings > Device > About from the Fire TV menu.
If you don't see a "Device" option, look for System and select that instead.
Look for the Software Version section to view your currently installed software version. Select Check for
System Update to see if a software update is available for your device.
If an update is available, it will start downloading automatically. After the download is complete, select Install
System Update to install the update immediately. Otherwise, the update automatically installs the next time you restart your device or after your device has been idle for more than 30 minutes.
New and Enhanced Features
The Fire TV on-screen experience has been completely redesigned for easier access to content and personalised recommendations. We've added a new streamlined top menu and a featured content rotator that
We've added a customisable row for Your Apps & Games on the Home screen, so you can quickly find all the apps in your collection and use your remote to rearrange the way your apps display. You can also open a fullscreen grid view of Your Apps & Games--just press and hold the Home button on your remote and select
Apps. For more information, go to Manage Your Apps & Games .
Amazon Music and Prime Photos are now pre-installed apps you can access from Your Apps & Games. You can turn on the PIN Protect App Launches option in parental controls to block access to these apps. For more
information, go to Set Up Fire TV Parental Controls .
We've added new features and functionality for the VoiceView screen reader for Fire TV. In addition to automatically speaking selectable navigation options and controls, VoiceView now features an enhanced
"Review Mode" that provides descriptions of on-screen text--including video details like plot or cast information, customer ratings, headings, lists and more. You can also manage preferences for VoiceView (like reading speed
.
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Amazon Fire TV (2nd Generation)
This update also includes voice search improvements and changes to the Settings menu. You can now find parental controls under Preferences, and view or manage your system information under Device. For more
information, go to Fire TV Settings Basics .
Amazon Fire TV
Latest Software Version: 5.2.1.1_user_551203220
To view your currently installed software version and check for an update:
Select Settings > System > About from the Fire TV menu.
Look for the Software Version section to view your currently installed software version. Select Check for
System Update to see if a software update is available for your device.
If an update is available, it will start downloading automatically. After the download is complete, select Install
System Update to install the update immediately. Otherwise, the update automatically installs the next time you restart your device or after your device has been idle for more than 30 minutes.
New and Enhanced Features
The Fire TV Home screen now features browse categories for selected third-party content providers
—including
Netflix. If you have an active subscription with one of these providers and their app is installed on your Fire TV, you may see content recommendations from that provider on the Home screen and Your Videos.
Fire TV parental controls now include a PIN Protect App Launches setting. With this setting turned ON, you're prompted to enter your parental controls PIN whenever you try to open an installed app on your device. You can turn on PIN Protect App Launches by opening Settings > Parental Controls > PIN Protect App Launches.
Additional Prime sign up options are now available directly on your Fire TV. You can sign up for Prime during first-time set up or by opening the video details for a Prime movie or TV show--just select More Ways to Watch, then select the Also Available with Amazon Prime option on-screen. To learn more about Prime Video, go to
Prime Video .
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Fire TV Stick with Voice Remote
Latest Software Version: 5.2.1.1_user_551203220
To view your currently installed software version and check for an update:
Select Settings > System > About from the Fire TV menu.
Look for the Software Version section to view your currently installed software version. Select Check for
System Update to see if a software update is available for your device.
If an update is available, it will start downloading automatically. After the download is complete, select Install
System Update to install the update immediately. Otherwise, the update automatically installs the next time you restart your device or after your device has been idle for more than 30 minutes.
New and Enhanced Features
The Fire TV Home screen now features browse categories for selected third-party content providers
—including
Netflix. If you have an active subscription with one of these providers and their app is installed on your Fire TV, you may see content recommendations from that provider on the Home screen and Your Videos.
Fire TV parental controls now include a PIN Protect App Launches setting. With this setting turned ON, you're prompted to enter your parental controls PIN whenever you try to open an installed app on your device. You can turn on PIN Protect App Launches by opening Settings > Parental Controls > PIN Protect App Launches.
Additional Prime sign up options are now available directly on your Fire TV. You can sign up for Prime during first-time set up or by opening the video details for a Prime movie or TV show--just select More Ways to Watch, then select the Also Available with Amazon Prime option on-screen. To learn more about Prime Video, go to
Prime Video .
Fire TV Stick (1st Generation)
Latest Software Version: 5.2.1.1_user_551203220
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Fire TV Stick (1st Generation)
To view your currently installed software version and check for an update:
Select Settings > System > About from the Fire TV menu.
Look for the Software Version section to view your currently installed software version. Select Check for
System Update to see if a software update is available for your device.
If an update is available, it will start downloading automatically. After the download is complete, select Install
System Update to install the update immediately. Otherwise, the update automatically installs the next time you restart your device or after your device has been idle for more than 30 minutes.
New and Enhanced Features
The Fire TV Home screen now features browse categories for selected third-party content providers
—including
Netflix. If you have an active subscription with one of these providers and their app is installed on your Fire TV, you may see content recommendations from that provider on the Home screen and Your Videos.
Fire TV parental controls now include a PIN Protect App Launches setting. With this setting turned ON, you're prompted to enter your parental controls PIN whenever you try to open an installed app on your device. You can turn on PIN Protect App Launches by opening Settings > Parental Controls > PIN Protect App Launches.
Additional Prime sign up options are now available directly on your Fire TV. You can sign up for Prime during first-time set up or by opening the video details for a Prime movie or TV show--just select More Ways to Watch, then select the Also Available with Amazon Prime option on-screen. To learn more about Prime Video, go to
Prime Video .
Amazon Fire TV Remote Software Updates
Software updates automatically download and install on your Amazon Fire TV Voice Remote or Amazon
Fire TV Remote when paired with your Amazon Fire TV device that is connected wirelessly.
Amazon Fire TV Voice Remote
Latest Software Version: 352
Amazon Fire TV Remote
Latest Software Version: 165
To determine the current software version for your remote:
From the Home screen, select Settings.
Select Controllers and Bluetooth Devices and then select Amazon Fire TV Remotes.
Select your remote from the list to view more details.
If an update is available, you will see the message "A software update is available. Press Select to begin installing".
Press the Select button on your remote and then select Continue to download and install the software update.
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Amazon Fire TV Game Controller Software
Updates
Software updates automatically download and install on your Amazon Fire TV Game Controller when paired with your Amazon Fire TV device that is connected wirelessly.
The latest software version is 66.
To determine the current software version for your remote: a. From the Home screen, select Settings. b. Select Controllers and Bluetooth Devices, and then select Bluetooth Game Controllers. c. Select your controller from the list to view more details.
If an update is available, you will see the message "A software update is available. Press Select to begin installing". d. Press the Select button on your remote and then select Continue to download and install the software update.
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Software Updates for the Fire TV Remote App
Software updates for the Fire TV Remote App are available for your device through your respective app store.
To find the latest software version, please visit your preferred store:
Amazon Appstore
Apple Store
Google Play Store
To determine the current software version for the Fire TV Remote App:
Press the Device Selector icon in the upper-left corner.
Tap the Help icon .
The version number is listed at the bottom of the Help landing page.
To update your app, go to your device's appstore, find the Fire TV Remote App and select Update. Some devices support automatic updates. For more information, contact software support for your device.
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How to Solve Issues with a Software Update
If you're having trouble with a Fire TV software update, here are some solutions that may help.
Try Restarting Your Device First
Restarting your device can resolve many issues
—just disconnect the power cord (from the back of the device or from the power outlet) and then plug it back in.
You can also use your remote to restart your device. Press and hold the Select and Play/Pause buttons at the same time, for about five seconds. You can also open Settings
>
Device
>
Restart from the Fire TV menu.
If restarting your device doesn't resolve the issue, check out the sections below for additional help:
Issue
Your Fire TV is frozen on the update screen
Try This . . . .
An error message says the software update was not successful
Restart your device by unplugging the power cord for three seconds and then plugging it back in.
Make sure your Fire TV is connected to the Internet.
For Amazon Fire TV (2nd Generation), if the update doesn't work while your device is connected to Wi-Fi, try connecting with an Ethernet cable. Keep the
Ethernet cable plugged in while the update downloads in the background.
If you continue to have trouble, restart your Amazon
Fire TV device by unplugging the power cord for three seconds and then plugging it back in.
There is a software update available, but your Fire TV device did not update automatically
Make sure your Fire TV is connected to the Internet.
Updates download and install automatically when your device is connected to the Internet.
Manually check for a software update by selecting
Settings > Device > About > Check for System
Update from the Fire TV menu. If an update is available, it will automatically start downloading.
Once the download is complete, select Install
Update to complete the installation.
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Use Amazon Fire TV Devices in a Different
Country
Amazon Fire TV devices are supported in some countries outside of the U.S.
You can take your Amazon Fire TV device with you if you are moving or traveling to certain countries outside of the U.S. Your Amazon Fire TV device will work in the following countries:
United Kingdom
United Kingdom (UK)
Germany
Austria (Fire TV Stick only)
Japan
In order to use your device outside of the U.S., you need to change the Country Settings for your Amazon account.
When you change the country for your Amazon account, you will no longer be able to access any of your purchased or rented videos from Amazon Video. Your purchased videos will still be available in the original country if you change back to that country, but any rented videos will be unavailable.
Some apps and games may not work in your new country. If you have any questions about app compatibility, contact the app developer for more information
To change your country settings:
Go to the Settings tab in Manage Your Content and Devices .
Under Country Settings select Change.
Enter your new address.
Choose a supported country for Amazon Fire TV and then select Update.
In the notification that appears, select learn more and then select Transfer your Kindle account to.
On your Fire TV device, go to Home
>
Settings
>
My Account. Select Deregister, then return to My
Account and select Register.
You can now use your Amazon Fire TV in the supported country.
Features and content will differ by region. You can go to the product detail pages on our Amazon international sites for more information about the availability of apps, TV, movies, music and more in those regions:
Amazon.co.uk Fire TV Help
Amazon.de Fire TV Help
Amazon.jp Fire TV Help
Watch While Abroad
Eligible Prime members can also stream selected Amazon Originals titles while traveling abroad without needing to change their Country Settings.
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While traveling abroad, eligible Prime members see Watch While Abroad carousels when browsing
Amazon Video from the Amazon website on Amazon Fire TV and Fire TV Stick.
These carousels, “Prime TV to Watch While Abroad”, “Kids TV to Watch While Abroad” and “Your Video
Library” show all titles available while travelling abroad.
To start watching, open the video details for a title in the Watch While Abroad carousels and select
Watch Now.
You can also find titles available to watch while travelling abroad on the Amazon website at: https:// www.amazon.co.uk/watchabroad
Amazon Fire TV (2nd Generation) Device
Power Consumption
Mode Power Consumption (in Watts)
Sleep (Networked Standby)*
Sleep, Ethernet (Networked Standby, Ethernet)*
Developer Options > Disable Wifi (Standby)
2.2 W
2.7 W
0.2 W
*Automatically enters "Networked Standby" after 20 minutes of inactivity. "Networked Standby" mode can be entered immediately by holding the Home button on the Amazon Fire TV remote for two seconds and selecting Sleep on the pop-up menu.
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