HP ProBook 11 G2 Education Edition Maintenance and

HP ProBook 11 G2 Education Edition Maintenance and
HP ProBook 11 G2 Education Edition
Maintenance and Service Guide
© Copyright 2016 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Core, and Celeron
are trademarks of Intel Corporation in the U.S.
and other countries. SD Logo is a trademark
of its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: April 2016
Document Part Number: 807291-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions
of Windows. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows functionality. See
http://www.microsoft.comfor details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv
Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification .................................................................................................................. 4
Display .................................................................................................................................................................... 4
Buttons and speakers ............................................................................................................................................ 5
Keys ........................................................................................................................................................................ 6
Lights ...................................................................................................................................................................... 7
TouchPad ................................................................................................................................................................ 8
Front ....................................................................................................................................................................... 8
Left side ................................................................................................................................................................. 9
Right side ............................................................................................................................................................. 10
Bottom ................................................................................................................................................................. 11
3 Illustrated parts catalog .............................................................................................................................. 12
Locating the model number, serial number, product number, and warranty information ............................... 12
Computer major components .............................................................................................................................. 13
Display assembly components ............................................................................................................................ 16
Miscellaneous parts ............................................................................................................................................. 17
4 Removal and replacement preliminary requirements ..................................................................................... 19
Tools required ...................................................................................................................................................... 19
Service considerations ......................................................................................................................................... 19
Plastic parts ....................................................................................................................................... 19
Cables and connectors ...................................................................................................................... 20
Drive handling ................................................................................................................................... 20
Grounding guidelines ........................................................................................................................................... 21
Electrostatic discharge damage ........................................................................................................ 21
Packaging and transporting guidelines .......................................................................... 22
Workstation guidelines ................................................................................ 22
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 24
Component replacement procedures .................................................................................................................. 24
Battery ............................................................................................................................................... 24
v
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 26
Component replacement procedures .................................................................................................................. 26
Bottom cover ..................................................................................................................................... 26
Hard drive .......................................................................................................................................... 28
Solid-state drive ................................................................................................................................ 30
Memory module ................................................................................................................................ 32
WWAN module ................................................................................................................................... 33
WLAN module .................................................................................................................................... 35
Display assembly ............................................................................................................................... 37
Power connector cable ...................................................................................................................... 47
Keyboard/top cover ........................................................................................................................... 47
Power button board .......................................................................................................................... 51
Hard drive LED board ......................................................................................................................... 52
Counterweight ................................................................................................................................... 53
System board .................................................................................................................................... 55
Fan/heat sink assembly .................................................................................................................... 58
RTC battery ........................................................................................................................................ 60
Speakers ............................................................................................................................................ 61
7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10 ......................................................................... 63
Using Computer Setup ......................................................................................................................................... 63
Starting Computer Setup .................................................................................................................. 63
Navigating and selecting in Computer Setup ................................................................................... 63
Restoring factory settings in Computer Setup ................................................................................. 64
Updating the BIOS ............................................................................................................................. 65
Determining the BIOS version ......................................................................................... 65
Downloading a BIOS update ........................................................................................... 65
Changing the boot order using the f9 prompt .................................................................................. 66
TPM BIOS settings (select products only) ........................................................................................................... 66
Using HP Sure Start (select products only) ......................................................................................................... 67
8 Computer Setup (BIOS) and MultiBoot – Windows 8 ......................................................................................... 68
Using Computer Setup ......................................................................................................................................... 68
Starting Computer Setup .................................................................................................................. 68
Navigating and selecting in Computer Setup ................................................................................... 68
Restoring factory settings in Computer Setup ................................................................................. 69
Updating the BIOS ............................................................................................................................. 70
Determining the BIOS version ......................................................................................... 70
Downloading a BIOS update ........................................................................................... 70
Using MultiBoot ................................................................................................................................................... 71
vi
About the boot device order ............................................................................................................. 71
Choosing MultiBoot preferences ....................................................................................................... 71
Setting a new boot order in Computer Setup ................................................................. 72
Dynamically choosing a boot device using the f9 prompt ............................................. 72
Setting a MultiBoot Express prompt .............................................................................. 72
Entering MultiBoot Express preferences ........................................................................ 73
9 Computer Setup (BIOS) and MultiBoot – Windows 7 ......................................................................................... 74
Using Computer Setup ......................................................................................................................................... 74
Starting Computer Setup .................................................................................................................. 74
Navigating and selecting in Computer Setup ................................................................................... 74
Restoring factory settings in Computer Setup ................................................................................. 75
Updating the BIOS ............................................................................................................................. 76
Determining the BIOS version ......................................................................................... 76
Downloading a BIOS update ........................................................................................... 76
Using MultiBoot ................................................................................................................................................... 77
About the boot device order ............................................................................................................. 77
Choosing MultiBoot preferences ....................................................................................................... 77
Setting a new boot order in Computer Setup ................................................................. 77
Dynamically choosing a boot device using the f9 prompt ............................................. 78
Setting a MultiBoot Express prompt .............................................................................. 78
Entering MultiBoot Express preferences ........................................................................ 78
10 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 80
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 80
11 Backing up, restoring, and recovering in Windows 10 .................................................................................... 82
Creating recovery media and backups ................................................................................................................ 82
Creating HP Recovery media (select products only) ......................................................................... 82
Using Windows tools ........................................................................................................................................... 83
Restore and recovery ........................................................................................................................................... 84
Recovering using HP Recovery Manager ........................................................................................... 84
What you need to know before you get started ............................................................. 84
Using the HP Recovery partition (select products only) ................................................. 85
Using HP Recovery media to recover .............................................................................. 85
Changing the computer boot order ................................................................................ 86
Removing the HP Recovery partition (select products only) ......................................... 86
12 Backup and recovery in Windows 8 .............................................................................................................. 87
Backing up your information ............................................................................................................................... 87
vii
Performing a system recovery ............................................................................................................................ 87
Using the Windows recovery tools .................................................................................................... 88
Using f11 recovery tools ................................................................................................................... 88
Using Windows operating system media (purchased separately) ................................................... 89
Using Windows Refresh or Windows Reset ...................................................................................... 90
Using HP Software Setup .................................................................................................................. 90
13 Backup and recovery in Windows 7 .............................................................................................................. 91
Creating recovery media and backups ................................................................................................................ 91
Guidelines .......................................................................................................................................... 91
Creating recovery media with HP Recovery Disc Creator ................................................................. 91
Creating recovery media ................................................................................................. 92
Backing up your information ............................................................................................................. 92
Performing a system recovery ............................................................................................................................ 93
Using the Windows recovery tools .................................................................................................... 93
Using f11 recovery tools (select models only) ................................................................................. 94
Using Windows 7 operating system media ....................................................................................... 94
14 Specifications ............................................................................................................................................ 96
15 Statement of Volatility .............................................................................................................................. 97
Non-volatile memory usage ................................................................................................................................ 98
Questions and answers ..................................................................................................................................... 100
Using HP Sure Start (select models only) .......................................................................................................... 101
16 Power cord set requirements .................................................................................................................... 102
Requirements for all countries .......................................................................................................................... 102
Requirements for specific countries and regions ............................................................................................. 102
17 Recycling ................................................................................................................................................ 104
Index ........................................................................................................................................................... 105
viii
1
Product description
Category
Description
Product Name
HP ProBook 11 G2 Education Edition
Processor
●
Intel™ Core® i3-6100U 2.30-GHz processor (1600-MHz FSB, 3.00-MB L3 cache,
dual core, 15 W)
●
Intel™ Core® i3-6100U WIN 2.30-GHz processor (1600-MHz FSB, 3.00-MB L3 cache,
dual core, 15 W)
●
Intel™ Celeron® 3855U 1.60-GHz processor (1600-MHz FSB, 2.00-MB L2 cache,
dual core, 15 W
●
Intel™ Celeron® 3855U WIN 1.60-GHz processor (1600-MHz FSB, 2.00-MB L2 cache,
dual core, 15 W
●
Intel™ Pentium® 4405U 1.50-GHz processor (1600-MHz FSB, 2.00-MB L2 cache,
dual core, 15 W
●
Intel™ Pentium® 4405U WIN 1.50-GHz processor (1600-MHz FSB, 2.00-MB L2 cache,
dual core, 15 W
Chipset
Integrated soldered-on-circuit (SoC) platform controller hub (PCH)
Graphics
Internal Graphics: Intel unified memory architecture (UMA) graphics
Supports DX11, HD decode, and HDMI
Panel
11.6-in (1366×768), high-definition (HD), light-emitting diode (LED), SVA, TouchScreen display
panel; 16:9 ultra-wide aspect ratio; typical brightness: 220 nits; flat (3.6-mm)
11.6-in (1366×768), high-definition (HD), light-emitting diode (LED), SVA, 220 nits; flat (3.6-mm)
11.6-in (1366×768), HD, LED, AntiGlare SVA, TouchScreen display panel; WWAN
11.6-in (1366×768), HD, LED, AntiGlare SVA, 220 nits; WWAN
Memory
One customer-accessible memory slot
Supports DDR4 PC3-17000 (2133) SODIMMS
Supports up to 8192-MB maximum system memory
Storage
●
4096-MB Total System Memory (4096-MB x 1)
●
8192-MB Total System Memory (8192-MB x 1)
Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness
Support for Accelerometer hard drive protection
Support for the following single hard drive configuration:
●
500-GB, 5400-rpm, 7.0-mm
Support for M.2 2280 SATA-3 solid-state drives (SSD) in 128-GB, multilevel cell (MLC) and 256-GB,
triple-level cell (TLC) formats
Audio and video
Integrated HP TrueVision HD webcam, 1280×720 by 30 frames per second (fixed, no tilt, with
activity LED)
Single digital microphone with appropriate echo-cancellation and noise-suppression software
Two speakers with DTS Sound
1
Category
Description
Ethernet
Integrated 10/100/1000 Gigabit; supports PXE boot
Wireless
Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas
Supports the following WLAN modules:
Wireless (continued)
●
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth™ 4.0 Combo Adapter
●
Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
Integrated wireless wide area network (WWAN) options by way of wireless module
Two built-in WWAN antennas
Supports a MU736 HSPA+ Mobile Broadband Module
Compatible with MiraCast-certified devices
External media cards
HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data from and
writes data to digital memory cards such as Secure Digital (SD™).
Ports
●
AC adapter HP Smart plug (4.5mm barrel)
●
Audio: one combo audio-out (headphone)/audio-in (microphone) jack, supports jack autodetection
●
High-definition multimedia interface (HDMI) v.1.4, supporting up to 1080p, 2560×1600
●
RJ45/Ethernet
●
USB 3.0 (3)
●
VGA (Dsub 15-pin) supporting: 2048×1536 external resolution @ 60 Hz, hot plug and unplug
and auto-detection for correct output to wide-aspect versus standard-aspect video
Keyboard/pointing devices
Full-sized, textured, island-style keyboard
Touchpad requirements:
2013 TouchPad
Taps enabled as default
Multi-touch gestures enabled
Support for Windows 8.1 modern TouchPad gestures
Support for PS/2 interface
Power requirements
Support for 6-cell, 64-WHr, 4.2-AHr, Li-ion and 3-cell, 36-WHr, 3.2-AHr, Li-ion batteries
Support for 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) and 45-W HP Smart adapter
(non-PFC, RC, 3-wire, 4.5-mm) AC adapters
Security
Security cable lock
Trusted platform module (TPM) 1.2
Operating system
2
Chapter 1 Product description
Preinstalled:
●
Windows 8.1 ML
●
Windows 8.1 Pro 64 Shape the Future (StF) MSNA only available with (Pentium & Celeron
Processors) and RAM equal to or less than 4-GB and (storage equal to or less than 128-GB
for SSD/eMMC or storage equal to or less than 500-GB HDD)
●
Windows 8.1 Pro 64 StF MSNA EM only available with (Pentium & Celeron Processors) and
RAM equal to or less than 4-GB and (storage equal to or less than 128-GB for SSD/eMMC or
storage equal to or less than 500-GB HDD)
Category
Operating system (continued)
Description
●
Windows 8.1 Pro 64 StF MSNA strategic only available with (Pentium & i3 Processors) and
RAM equal to or less than 4-GB and (storage equal to or less than 128-GB for SSD/eMMC or
storage equal to or less than 500-GB HDD)
●
Windows 10 Home 64-bit
●
Windows 10 Home 64-bit Single Language
●
Windows 10 Pro 64-bit StF MSNA only available with (Celeron, Pentium Processor) and RAM
equal to or less than 4-GB and (storage equal to or less than 128-GB for SSD/eMMC or
storage equal to or less than 500-GB HDD). NOT available for PRC and ASIA country locations
●
Windows 10 Professional 64-bit DG with Windows 7 StF Professional 64-bit Image (not
available on computer models equipped with a TouchScreen display assembly). Only
available with (Celeron, Pentium Processor) and RAM equal to or less than 4-GB and (storage
equal to or less than 128-GB for SSD/eMMC or storage equal to or less than 500-GB HDD).
NOT available for PRC and ASIA country locations
●
Windows 10 Professional 64-bit with Windows 7 Professional 64-bit Image – StF
(Professional for Education; not available on computer models equipped with a TouchScreen
display assembly)
●
FreeDOS 2.0 (available only in the United States and Latin American countries and regions)
Restore media: Windows 10 (available with any Windows 10 operating system, required with any
Windows 10 Professional Downgrade operating system)
OSDVD:
●
Windows 10 Professional 64-bit (included in Windows 8.1 downgrade operating system
AV only)
Web support OS:
●
Serviceability
Windows 10 Enterprise 64-bit
End user replaceable parts:
●
AC adapter
●
Battery
●
SIM (select models only)
3
2
External component identification
Display
Item
Component
Description
(1)
WLAN antennas (2)*
Send and receive wireless signals to communicate with WLANs.
(2)
WWAN antennas (2)*
Send and receive wireless signals to communicate with WWANs.
(3)
Webcam light
On: The webcam is in use.
(4)
Webcam
Records video and captures photographs. Some models allow you
to video conference and chat online using streaming video.
For information on using the webcam, access HP Support
Assistant. To access HP Support Assistant, from the Start screen,
select the HP Support Assistant app.
(5)
Microphones
Record sound.
(6)
Display switch
Turns off the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible from the outside
of the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around
the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP
Support Assistant app.
4
Chapter 2 External component identification
Buttons and speakers
Item
Component
Description
(1)
Power button
●
When the computer is off, press the button to turn on
the computer.
●
When the computer is on, press the button briefly to
initiate Sleep.
●
When the computer is in the Sleep state, press the button
briefly to exit Sleep.
●
When the computer is in Hibernation, press the button briefly
to exit Hibernation.
CAUTION: Pressing and holding down the power button will
result in the loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button for at
least 5 seconds to turn off the computer.
If the computer has stopped responding and the previous
shutdown procedures are ineffective, press and hold the power
button for 15 seconds to perform a hardware reset turning off
the computer immediately.
NOTE: For select models, the Intel Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
To learn more about your power settings, see your power options.
From the Start screen, type power, select Power and sleep
settings, and then select Power and sleep from the list
of applications.
(2)
Speakers (2)
Produce sound.
Buttons and speakers
5
Keys
Item
Component
Description
(1)
esc key
Displays system information when pressed in combination with
the fn key.
(2)
fn key
Executes frequently used system functions when pressed in
combination with a function key, the num lk key, the esc key, or
the b key.
(3)
Windows key
Returns you to the Start screen from an open app or
the Windows desktop.
NOTE: Pressing the Windows key again will return you to
the previous screen.
(4)
Function keys
Execute frequently used system functions when pressed in
combination with the fn key.
(5)
Embedded numeric keypad
When the keypad is turned on, it can be used like an external
numeric keypad.
Each key on the keypad performs the function indicated by
the icon in the upper-right corner of the key.
6
Chapter 2 External component identification
Lights
Item
Component
Description
(1)
Power light
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a power-saving
state. The computer shuts off power to the display and other
unneeded components.
●
Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
NOTE: For select models, the Intel® Rapid Start Technology
feature is enabled at the factory. Rapid Start Technology allows
your computer to resume quickly from inactivity.
(2)
Caps lock light
On: Caps lock is on, which switches the keys to all capital letters.
(3)
TouchPad light
●
Amber: The TouchPad is off.
●
Off: The TouchPad is on.
●
Amber: Computer sound is off.
●
Off: Computer sound is on.
●
Amber: Wireless is off.
●
Off: Wireless is on.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked the
hard drive.
(4)
(5)
(6)
Mute light
Wireless light
Hard drive light
Lights
7
TouchPad
Item
Component
Description
(1)
TouchPad zone
Moves the pointer and selects or activates items on the screen.
NOTE:
The TouchPad also supports edge-swipe gestures.
(2)
Left TouchPad button
Functions like the left button on an external mouse.
(3)
Right TouchPad button
Functions like the right button on an external mouse.
Item
Component
Description
(1)
Hard drive light
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
Front
8
Chapter 2 External component identification
Left side
Item
Component
Description
(1)
Security cable slot
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
(2)
Vent
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
(3)
External monitor port
Connects an external VGA monitor or projector.
(4)
HDMI port
Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component,
or a high-speed HDMI device.
(5)
USB 3.0 port
Each USB 3.0 port connects an optional USB device, such as a
keyboard, mouse, external drive, printer, scanner or USB hub.
(6)
Audio-out (headphone)/Audio-in
(microphone) jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety, and
Environmental Notices. To access this guide, from the Start screen,
type support, and then select the HP Support Assistant app.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor connector
that supports both audio-out (headphone) and audioin (microphone).
Left side
9
Right side
Item
Component
Description
(1)
USB 3.0 port
Each USB 3.0 port connects an optional USB device, such as a
keyboard, mouse, external drive, printer, scanner or USB hub.
(2)
Memory card reader
Reads optional memory cards that store, manage, share, or access
information.
(3)
RJ-45 (network) jack/lights
Connects a network cable.
(4)
(5)
10
AC adapter/Battery light
Power connector
Chapter 2 External component identification
●
Green (right): The network is connected.
●
Amber (left): Activity is occurring on the network.
●
White: The computer is connected to external power and
the battery is charged from 90 to 99 percent.
●
Amber: The computer is connected to external power and
the battery is charged from 0 to 90 percent.
●
Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
●
Off: The battery is fully charged.
Connects an AC adapter.
Bottom
Item
Component
Description
(1)
Vent
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
Bottom
11
3
Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the model number, serial number, product number, and
warranty information
The model number (1), serial number (2), product number (3), and warranty information (4) are located on
the bottom of the computer. This information may be needed when traveling internationally or when
contacting support.
12
Chapter 3 Illustrated parts catalog
Computer major components
Item
Component
Spare part number
(1)
Display assembly: The non-TouchScreen display assembly is spared at the subcomponent level only. The TouchScreen
display assembly is spared as a whole unit replacement spare part kit (see below).
For more non-TouchScreen display assembly spare part information, see Display assembly components on page 16.
Display assembly (11.6-in, HD, LED, 1366×768, SVA, TouchScreen)
846984-001
Display assembly (11.6-in, HD, LED, 1366×768, SVA, TouchScreen; includes webcam/
microphone module and wireless antenna cables)
846985-001
Computer major components
13
Item
Component
(2)
Keyboard/top cover (includes keyboard cable and TouchPad):
Spare part number
NOTE: The keyboard/top cover spare part kit does not include the TouchPad cable or the TouchPad button board cable.
The TouchPad cable and the TouchPad button board cable are included in the Cable Kit, spare part number 846982–001.
(3)
For use in Belgium
809848-A41
For use in Bulgaria
809848-261
For use in Canada
809848-DB1
For use in the Czech Republic and Slovakia
809848-FL1
For use in Denmark, Finland, and Norway
809848-DH1
For use in France
809848-051
For use in Germany
809848-041
For use in Greece
809848-151
For use in Hungary
809848-211
For use in India
809848-D61
For use in Israel
809848-BB1
For use in Italy
809848-061
For use in Latin America
809848-161
For use in the Netherlands
809848-B31
For use in Northwest Africa
809848-FP1
For use in Portugal
809848-131
For use in Russia
809848-251
For use in Saudi Arabia
809848-171
For use in Slovenia
809848-BA1
For use in South Korea
809848-AD1
For use in Spain
809848-071
For use in Sweden and Finland
809848-B71
For use in Switzerland
809848-BG1
For use in Taiwan
809848-AB1
For use in Thailand
809848-281
For use in Turkey
809848-141
For use in the United Kingdom and Singapore
809848-031
For use in the United States
809848-001
Power button board
809865-001
NOTE: The power button board spare part kit does not include the power button board
cable. The power button board cable is included in the Cable Kit, spare part number
846982-001.
(4)
14
System board (includes a graphics subsystem with UMA memory and replacement thermal material):
Chapter 3 Illustrated parts catalog
Item
Component
Spare part number
Equipped with an Intel Celeron i3-3855U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3
cache, dual core, 15 W) and a non- Windows 8 Professional operating system
846992–001
Equipped with an Intel Celeron i3-3855U WIN 2.00-GHz processor (1600-MHz FSB, 3.00-MB
L3 cache, dual core, 15 W)
846992–601
Equipped with an Intel Pentium 4405U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3
cache, dual core, 15 W)
846993–001
Equipped with an Intel Pentium 4405U WIN 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3
cache, dual core, 15 W)
846933-601
Equipped with an Intel Core i3-6100U 2.30-GHz processor (800-MHz FSB, 3.00-MB L2 cache,
dual core, 15 W)
846994–001
Equipped with an Intel Core i3-6100U WIN 2.30-GHz processor (800-MHz FSB, 3.00-MB L2
cache, dual core, 15 W)
846994–601
(5)
RTC battery
616073-001
(6)
Fan/heat sink assembly (includes fan cable, 4 captive screws [secured by C-clips], and
replacement thermal material)
846983–001
(7)
Hard drive LED board
809864-001
NOTE: The hard drive LED board spare part kit does not include the hard drive LED board
cable. The hard drive LED board cable is included in the Cable Kit, spare part number
809856-001.
(8)
Counterweight
809860-001
(9)
Speaker Kit (includes left and right speakers, cables, and four rubber isolators)
809870-001
(10)
Base enclosure
846981–001
Rubber Kit (not illustrated, includes base enclosure screw plugs and screws covers)
809868-001
(11)
(12)
Memory module (PC4L, 17000):
8 GB
820570–001
4 GB
820569–001
Hard drive (5400-rpm, SATA, 7.0-mm, does not include hard drive bracket or screws):
NOTE:
The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 809858-001.
500-GB, 5400-rpm, SATA, 7.0-mm
(13)
778186-005
Solid-state drive (M.2, SATA-3; does not include solid-state drive connector board, solid-state drive tray, or screws):
NOTE: The solid-state drive tray and screws are included in the Solid-State Drive Hardware Kit, spare part number
809859-001. The solid-state drive connector board is available using spare part number 811608-001.
128-GB, M2 SATA-3 Value
846989–001
256-GB, M2 SATA-3, TLC
846990–001
(14)
Solid-state drive tray (included with screws in the Solid-State Drive Hardware Kit, spare part number 809859-001)
(15)
Solid-state drive connector board
(16)
WLAN module:
811608-001
Intel Dual Band Wireless-AC 8260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
806722–001
Intel Dual Band Wireless-AC 3165 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter
806723–005
Computer major components
15
Item
Component
Spare part number
(17)
HP hs3110 HSPA+ Mobile Broadband Module
822829–005
(18)
Power connector cable (included in the Cable Kit, spare part number 846982-001)
(19)
Battery (includes two captive Phillips PM2.0×5.6 screws, each secured by a C-clip)
(20)
6-cell, 64-WHr, 4.2-AHr, Li-ion
797430-001
3-cell, 36-WHr, 3.2-AHr, Li-ion
797429-001
Bottom cover (includes rubber feet, shielding, and vent)
846981–001
Display assembly components
16
Item
Description
Spare part number
(1)
Display bezel
809855-001
Chapter 3 Illustrated parts catalog
Item
Description
Spare part number
(2)
Webcam/microphone module (includes double-sided adhesive)
846991–001
(3)
Display LED board (includes double-sided adhesive)
846986–001
NOTE: The display LED board spare part kit does not include the display LED board cable.
The display LED board cable is included in the Cable Kit, spare part number 846982–001.
(4)
Display panel (11.6-in, LED, HD, SVA, AntiGlare, TouchScreen)
846984–001
(4)
Display panel (11.6-in, LED, HD, SVA, AntiGlare, f/WWAN, TouchScreen)
846985–001
(5)
Display panel cable (includes webcam/microphone module cable; included in the Cable Kit, spare part number 846982–
001)
(6)
Display Hinge Kit (includes left and right display hinges)
809861-001
Antenna Kit, includes:
809852-001
(7)
WLAN antenna cables and transceivers
(8)
WWAN antenna cables and transceivers
(9)
Display back cover
809853-001
Miscellaneous parts
Component
Spare part number
AC adapter:
65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm)
714657-001
45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm)
741727-001
Cable Kit, includes:
846982–001
●
Display LED board cable
●
Display panel cable
●
Hard drive LED board cable
●
Power button board cable
●
Power connector cable
●
TouchPad board cable
●
TouchPad button board cable
Power cord (3-pin, black, 1.00-m):
For use in Australia
755530-011
For use in Denmark
755530-081
For use in India
755530-D61
For use in Italy
755530-061
For use in North America
755530-001
For use in Switzerland
755530-111
For use in the United Kingdom and Singapore
755530-031
Miscellaneous parts
17
18
Component
Spare part number
Rubber Kit (includes base enclosure screw plugs and screw covers)
809868-001
Screw Kit
809869-001
Chapter 3 Illustrated parts catalog
4
Removal and replacement
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
●
Flat-bladed screw driver
●
Magnetic screw driver
●
Phillips P0 screw driver
●
Torx8 screw driver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.
Tools required
19
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to
the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off
or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
20
Chapter 4 Removal and replacement preliminary requirements
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in
this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION:
A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity
Event
10%
40%
55%
Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor
12,000 V
5,000 V
3,000 V
Motions of bench worker
6,000 V
800 V
400 V
Removing DIPS from plastic tube
2,000 V
700 V
400 V
Removing DIPS from vinyl tray
11,500 V
4,000 V
2,000 V
Removing DIPS from Styrofoam
14,500 V
5,000 V
3,500 V
Removing bubble pack from PCB
26,500 V
20,000 V
7,000 V
Packing PCBs in foam-lined box
21,000 V
11,000 V
5,000 V
Grounding guidelines
21
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
●
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
●
Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
●
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
●
Place items on a grounded surface before removing items from their containers.
●
Always be properly grounded when touching a component or assembly.
●
Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
●
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
22
●
Cover the workstation with approved static-shielding material.
●
Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.
●
Use conductive field service tools, such as cutters, screw drivers, and vacuums.
●
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
●
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
●
Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
●
Avoid contact with pins, leads, or circuitry.
●
Turn off power and input signals before inserting or removing connectors or test equipment.
Chapter 4 Removal and replacement preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
●
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
●
Antistatic tape
●
Antistatic smocks, aprons, and sleeve protectors
●
Conductive bins and other assembly or soldering aids
●
Nonconductive foam
●
Conductive computerop workstations with ground cords of one megohm resistance
●
Static-dissipative tables or floor mats with hard ties to the ground
●
Field service kits
●
Static awareness labels
●
Material-handling packages
●
Nonconductive plastic bags, tubes, or boxes
●
Metal tote boxes
●
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Use
Voltage protection level
Antistatic plastics
Bags
1,500 V
Carbon-loaded plastic
Floor mats
7,500 V
Metallized laminate
Floor mats
5,000 V
Grounding guidelines
23
5
Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service label at the bottom of your computer. See Locating the model number, serial number,
product number, and warranty information on page 12 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 2 screws that must be removed, replaced, and/or loosened when servicing the Customer
Self-Repair parts. Make special note of each screw size and location during removal and replacement.
Battery
NOTE:
The battery spare part kit includes two captive Phillips PM2.0×5.6 screws, each secured by a C-clip.
Description
Spare part number
6-cell, 64-WHr, 4.2-AHr, Li-ion
797430-001
3-cell, 36-WHr, 3.2-AHr, Li-ion
797429-001
Before disassembling the computer, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a
replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
To prevent loss of information, save your work or shut down the computer through Windows before removing
the battery.
Remove the battery:
24
Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
1.
Close the computer.
2.
Turn the computer upside down with the front toward you.
3.
Remove the two screw covers (1) that conceal the battery retention screws.
The battery screw covers are included in the Rubber Kit, spare part number 809868-001.
4.
Loosen the two Phillips PM2.0×5.6 captive screws (2) that secure the battery to the computer.
5.
Pivot the front edge of the battery (3) up and back until it rests at an angle.
6.
Remove the battery (4).
Reverse this procedure to install the battery.
Component replacement procedures
25
6
Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer and void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service label at the bottom of your computer. See Locating the model number, serial number,
product number, and warranty information on page 12 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 65 screws that must be removed, replaced, and/or loosened when servicing the
Authorized Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Bottom cover
Description
Spare part number
Bottom cover (includes rubber feet, shielding, and vent)
846981–001
Before removing the bottom cover, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 24).
Remove the bottom cover:
1.
Remove the following plugs that conceal the bottom cover screws:
(1) Four plugs in the corners of the computer
(2) Two plugs on the front edge of the computer
(3) Two plugs in the middle of the computer
The bottom cover screw covers are included in the Rubber Kit, spare part number 809868-001.
26
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2.
Remove the eight Torx8 T8M2.0×5.6 screws (4) that secure the bottom cover to the computer.
3.
Remove the two Phillips PM2.0×3.7 broad head screws (5) that secure the bottom cover to the computer
in the battery bay.
4.
Use a case utility tool (1) or a similar thin, plastic tool to separate the bottom cover from the
base enclosure.
5.
Swing the front edge of the bottom cover (2) up and to the back until it separates from the
base enclosure.
Component replacement procedures
27
6.
Remove the bottom cover (3).
Reverse this procedure to install the bottom cover.
Hard drive
NOTE: The hard drive spare kit does not include the hard drive bracket or screws. The hard drive bracket and
screws are included in the Hard Drive Hardware Kit, spare part number 809858-001.
Description
Spare part number
500-GB, 5400-rpm, SATA, 7.0-mm
778186-005
Before removing the hard drive, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 24).
5.
Remove the bottom cover (see Bottom cover on page 26).
Remove the hard drive:
28
1.
Remove the four Phillips PM2.5×5.8 screws (1) that secure the hard drive to the base enclosure.
2.
Slide the hard drive (2) forward until it disconnects from the system board.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Remove the hard drive (3).
4.
If it is necessary to replace the hard drive bracket, remove the four Phillips PM3.0×4.1 screws (1) that
secure the hard drive bracket to the hard drive.
5.
Lift the bracket straight up (2) and remove the bracket from the hard drive.
The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number
809858-001.
Reverse this procedure to reassemble and install the hard drive.
Component replacement procedures
29
Solid-state drive
NOTE: The hard drive spare kit does not include the hard drive bracket or screws. The hard drive bracket and
screws are included in the Hard Drive Hardware Kit, spare part number 809858-001.
Description
Spare part number
500-GB, 5400-rpm, SATA, 7.0-mm
778186-005
Before removing the hard drive, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 24).
5.
Remove the bottom cover (see Bottom cover on page 26).
Remove the solid-state drive:
30
1.
Remove the Phillips PM2.0×3.7 broad head screw (1) that secures the solid-state drive to the solid-state
drive tray. (The solid-state drive tilts up.)
2.
Remove the solid-state drive (2) by pulling it away from the slot at an angle.
3.
If it is necessary to replace the solid-state drive tray, remove the four Phillips PM3.0×4.1 screws (1) that
secure the solid-state drive tray to the base enclosure.
4.
Slide the solid-state drive tray (2) forward until it disconnects from the system board.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.
Remove the solid-state drive tray (3).
The solid-state drive tray and screws are included in the Solid-State Drive Hardware Kit, spare part
number 809859-001.
6.
If it is necessary to replace the solid-state drive connector board, remove the two Phillips PM2.0×3.7
broad head screws (1) that secure the solid-state drive connector board to the solid-state drive tray.
7.
Remove the solid-state drive connector board (2).
The solid-state drive connector board is available using spare part number 811608-001.
Component replacement procedures
31
Reverse this procedure to reassemble and install the solid-state drive.
Memory module
Description
Spare part number
8-GB (PC4, 17000, 2133)
820570–001
4-GB (PC4, 17000, 2133)
820569–001
Before removing the memory module, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn
the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 24).
5.
Remove the bottom cover (see Bottom cover on page 26).
Remove the memory module:
1.
Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2.
Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.
32
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
WWAN module
Description
Spare part number
HP hs3110 HSPA+ Mobile Broadband Module
822829–005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 24).
5.
Remove the bottom cover (see Bottom cover on page 26).
Remove the WWAN module:
1.
Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The #5/red WWAN antenna cable connects to the WWAN module #5/Main terminal. The #6/blue
WWAN antenna cable connects to the WWAN module #6/Aux terminal.
2.
Remove the Phillips PM2.0×3.7 broad head screw (2) that secures the WWAN module to the base
enclosure. (The WWAN module tilts up.)
Component replacement procedures
33
3.
Remove the WWAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve
must be installed on the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
34
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
WLAN module
Description
Spare part number
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter
806723–005
Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter
806722–005
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 24).
5.
Remove the bottom cover (see Bottom cover on page 26).
Remove the WLAN module:
1.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/
black WLAN antenna cable connects to the WLAN module #1/Aux terminal.
2.
Remove the Phillips PM2.0×3.7 broad head screw (2) that secures the WLAN module to the base
enclosure. (The WLAN module tilts up.)
Component replacement procedures
35
3.
Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must
be installed on the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
36
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
NOTE: The non-TouchScreen display assembly is spared at the subcomponent level only. For nonTouchScreen display assembly disassembly information, see the individual disassembly subsections.
The TouchScreen display assembly is spared as a whole unit replacement spare part kit and is available using
spare part number 809862-001.
Before removing the display assembly, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 24).
5.
Remove the bottom cover (see Bottom cover on page 26).
Remove the display assembly:
1.
Disconnect the wireless antenna cables (1) from the terminals on the WWAN module and the
WLAN module.
NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/
black WLAN antenna cable connects to the WLAN module #2/Aux terminal.
NOTE: The #5/red WWAN antenna cable connects to the WWAN module #5/Main terminal. The #6/blue
WWAN antenna cable connects to the WWAN module #6/Aux terminal.
2.
Release the wireless antenna cables from the retention clips (2) built into the base enclosure.
3.
Disconnect the display panel cable (3) from the system board.
4.
Release the display panel cable from the retention clips (4) and channel built into the base enclosure.
5.
Remove the two Phillips PM2.5×8.6 screws (5) that secure the display assembly to the base enclosure.
Component replacement procedures
37
6.
Remove the four Phillips PM2.5×5.8 screws (6) that secure the display assembly to the base enclosure.
7.
Partially open the computer.
8.
Swing the display hinges (1) to the open position.
9.
Slide the display assembly (2) forward until the display hinges are clear of the base enclosure.
10. Remove the display assembly (3).
NOTE: Steps 11 through 18 apply only to computer models equipped with a non-TouchScreen
display assembly.
38
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
11. If it is necessary to replace the display bezel or any of the non-TouchScreen display assembly
subcomponents:
a.
Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of
the display bezel until the bezel disengages from the display back cover.
b.
Remove the display bezel (4).
The display bezel is available using spare part number 809855-001.
12. If it is necessary to replace the webcam/microphone module:
a.
Remove the display bezel.
b.
Disconnect the display LED board cable (1) from the webcam/microphone module.
Component replacement procedures
39
c.
Detach the webcam/microphone module (2) from the display back cover. (The webcam/
microphone module is attached to the display back cover with double-sided adhesive.)
d.
Remove the webcam/microphone module.
The webcam/microphone module is available using spare part number 809875-001.
13. If it is necessary to replace the display panel:
a.
Remove the display bezel.
b.
Remove the four Phillips PM2.0×2.0 screws (1) that secure the display panel to the
display enclosure.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of
tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to
the display panel.
40
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
c.
Lift the top edge of the display panel (2) and swing it up and forward until it rests upside down in
front of the display back cover.
d.
Release the adhesive strip (1) that secures the display panel cable connector to the display panel.
e.
Disconnect the display panel cable (2) from the display panel.
f.
Remove the display panel (3).
The display panel is available using spare part number 846987-001.
14. If it is necessary to replace the display LED board:
Component replacement procedures
41
a.
Remove the display bezel.
b.
Remove the webcam/microphone module.
c.
Remove the display panel.
d.
Disconnect the display panel cable (1) from the display LED board.
e.
Detach the display LED board (3) from the display back cover. (The display LED board is attached to
the display back cover with double-sided adhesive.)
f.
Remove the display LED board.
The display LED board spare part kit does not include the display LED board cable. The display LED
board cable is included in the Cable Kit, spare part number 809856-001.
15. If it is necessary to replace the display panel cable:
42
a.
Remove the display bezel.
b.
Remove the display panel.
c.
Disconnect the display panel cable (1) from the display LED board.
d.
Detach the display panel cable (2) from the display back cover. (The display panel cable is attached
to the display back cover with double-sided adhesive.)
e.
Release the display panel cable from the retention clip (3) built into the left hinge.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
f.
Remove the display panel cable (4).
The display panel cable is included in the Cable Kit, spare part number 809856-001.
16. If it is necessary to replace the display hinges:
a.
Remove the display bezel.
b.
Remove the display panel.
c.
Remove the six Phillips PM2.5×3.0 screws (1) and the four Phillips PM2.0×2.0 screws (2) that
secure the display hinges to the display enclosure.
Component replacement procedures
43
d.
Remove the display hinges (3).
The display hinges are included in the Display Hinge Kit, spare part number 809861-001.
17. If it is necessary to replace the WLAN antenna cables and transceivers:
44
a.
Remove the display bezel.
b.
Remove the display panel.
c.
Detach the WLAN antenna transceivers (1) from the display back cover. (The WLAN antenna
transceivers are attached to the display back cover with double-sided adhesive.)
d.
Release the WLAN antenna cables from the clips (2) and routing channel built into the left and right
sides and the bottom edge of the display enclosure.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
e.
Remove the WLAN antenna cables and transceivers (4).
The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number
809852-001.
18. If it is necessary to replace the WWAN antenna cables and transceivers:
a.
Remove the display bezel.
b.
Remove the display panel.
c.
Remove the WLAN antenna cables and transceivers.
d.
Detach the WWAN antenna transceivers (1) from the display back cover. (The WWAN antenna
transceivers are attached to the display back cover with double-sided adhesive.)
e.
Release the WWAN antenna cables from the clips (2) and routing channel built into the left and
right sides and the bottom edge of the display enclosure.
Component replacement procedures
45
f.
Remove the WWAN antenna cables and transceivers (3).
The WWAN antenna cables and transceivers are included in the Antenna Kit, spare part number
809852-001.
Reverse this procedure to reassemble install the display assembly.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power connector cable
NOTE:
The power connector cable is included in the Cable Kit, spare part number 809856-001.
Before removing the power connector cable, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
4.
Remove the battery (see Battery on page 24).
5.
Remove the bottom cover (see Bottom cover on page 26).
Remove the power connector cable:
1.
Disconnect the power connector cable (1) from the system board.
2.
Release the power connector cable from the retention clips (2) built into the base enclosure.
3.
Remove the Phillips PM2.5×8.6 screw (3) and the two Phillips PM2.5×5.8 screws (4) that secure the
display left hinge to the base enclosure.
4.
Swing the left display hinge (5) to the open position.
5.
Remove the power connector cable (6).
Reverse this procedure to install the power connector cable.
Keyboard/top cover
NOTE: The keyboard/top cover spare part kit does not include the TouchPad cable or the TouchPad button
board cable. The TouchPad cable and the TouchPad button board cable are included in the Cable Kit, spare
part number 846982-001.
Component replacement procedures
47
Description
Spare part number
Description
Spare part number
For use in Belgium
849848-A41
For use in Latin America
849848-161
For use in Canada
849848-DB1
For use in the Netherlands
849848-B31
For use in Denmark, Finland,
and Norway
849848-DH1
For use in Russia
849848-251
For use in France
849848-051
For use in Spain
849848-071
For use in Germany
849848-041
For use in Switzerland
849848-BG1
For use in Italy
849848-061
For use in the United Kingdom
849848-031
For use in Japan
849848-291
For use in the United States
849848-001
Before removing the keyboard/top cover, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 24).
5.
Remove the bottom cover (see Bottom cover on page 26).
6.
Remove the hard drive (see Hard drive on page 28).
NOTE: When replacing the keyboard/top cover, be sure that the power button board (see Power button
board on page 51) is removed from the defective keyboard/top cover and installed on the replacement
keyboard/top cover.
Remove the keyboard/top cover:
1.
48
Release the ZIF connector (1) to which the keyboard cable is attached, and then disconnect the keyboard
cable from the system board.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2.
Release the ZIF connector (2) to which the TouchPad button board cable is attached, and then
disconnect the TouchPad button board cable from the system board.
Component replacement procedures
49
3.
Remove the following screws that secure the keyboard/top cover to the base enclosure:
(1) One Phillips PM2.0×3.7 screw on the front edge of the keyboard/top cover
(2) One Phillips PM2.0×3.7 broad head screw in the hard drive bay
(3) Six Phillips PM2.0×5.6 screws
(4) Two Phillips PM2.5×8.6 screws on the display hinges
50
4.
Turn the computer right side up with the front toward you.
5.
Open the computer as far as it will open.
6.
Lift the front edge (1) of the keyboard/top cover until it separates from the front edge of the
base enclosure.
7.
Release the ZIF connector (2) to which the power button board cable is attached, and then disconnect
the power button board cable from the system board.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
8.
Remove the keyboard/top cover (3).
Reverse this procedure to install the keyboard/top cover.
Power button board
Description
Spare part number
Power button board
809865-001
NOTE: The power button board spare part kit does not include the power button board cable. The
power button board cable is included in the Cable Kit, spare part number 846982-001.
Before removing the power button board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 24), and then remove the following components:
a.
Bottom cover (see Bottom cover on page 26)
b.
Hard drive (see Hard drive on page 28)
c.
Keyboard/top cover (see Keyboard/top cover on page 47)
Remove the power button board:
Component replacement procedures
51
1.
Turn the keyboard/top cover upside down with the front toward you.
2.
Detach the power button board cable (1) from the keyboard/top cover. (The power button board cable is
attached to the keyboard/top cover with double-sided adhesive.)
3.
Remove the two Phillips PM2.0×3.7 broad head screws (2) that secure the power button board to the
keyboard/top cover.
4.
Remove the power button board (3).
Reverse this procedure to install the power button board.
Hard drive LED board
Description
Spare part number
Hard drive LED board
809864-001
NOTE: The hard drive LED board spare part kit does not include the hard drive LED board cable. The
hard drive LED board cable is included in the Cable Kit, spare part number 846982-001.
Before removing the hard drive LED board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 24), and then remove the following components:
a.
Bottom cover (see Bottom cover on page 26)
b.
Hard drive (see Hard drive on page 28)
c.
Keyboard/top cover (see Keyboard/top cover on page 47)
Remove the hard drive LED board:
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
1.
Release the ZIF connector (1) to which the hard drive LED board cable is attached, and then disconnect
the hard drive LED board cable from the system board.
2.
Remove the Phillips PM2.0×3.7 broad head screw (2) that secures the hard drive LED board to the
base enclosure.
3.
Remove the hard drive LED board (3).
Reverse this procedure to install the hard drive LED board.
Counterweight
Description
Spare part number
Counterweight
809860-001
Before removing the counterweight, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 24), and then remove the following components:
a.
Bottom cover (see Bottom cover on page 26)
b.
Hard drive (see Hard drive on page 28)
c.
Keyboard/top cover (see Keyboard/top cover on page 47)
Remove the counterweight:
1.
Remove the two Phillips PM2.5×5.4 screws (1) that secure the counterweight to the base enclosure.
Component replacement procedures
53
2.
Remove the counterweight (2).
Reverse this procedure to install the counterweight.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
System board
NOTE: The system board spare part kit includes a graphics subsystem with UMA memory and replacement
thermal material.
Description
Spare part number
Equipped with an Intel Celeron i3-3855U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3 cache, dual
core, 15 W) and a non- Windows 8 Professional operating system
846922–001
Equipped with an Intel Celeron i3-3855U WIN 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3 cache,
dual core, 15 W)
846922-601
Equipped with an Intel Pentium 4405U 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3 cache, dual core,
15 W)
846993-001
Equipped with an Intel Pentium 4405U WIN 2.00-GHz processor (1600-MHz FSB, 3.00-MB L3 cache, dual
core, 15 W)
846993-601
Equipped with an Intel Core i3-6100U 2.30-GHz processor (800-MHz FSB, 3.00-MB L2 cache, dual core,
15 W)
846994–001
Equipped with an Intel Core i3-6100U WIN 2.30-GHz processor (800-MHz FSB, 3.00-MB L2 cache, dual
core, 15 W)
846994–601
Before removing the system board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 24), and then remove the following components:
a.
Bottom cover (see Bottom cover on page 26)
b.
Hard drive (see Hard drive on page 28)
c.
WWAN module (see WWAN module on page 33)
d.
Keyboard/top cover (see Keyboard/top cover on page 47)
NOTE: When replacing the system board, be sure that the fan/heat sink assembly (see Fan/heat sink
assembly on page 58) and the RTC battery (see RTC battery on page 60) are removed from the defective
system board and installed on the system board.
Remove the system board:
1.
Disconnect the power connector cable (1) from the system board.
2.
Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module.
NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/
black WLAN antenna cable connects to the WLAN module #1/Aux terminal.
3.
Disconnect the display panel cable (3) from the system board.
4.
Disconnect the speaker cable (4) from the system board.
Component replacement procedures
55
56
5.
Release the speaker cable (5) from the retention clip built into the base enclosure.
6.
Release the ZIF connector (1) to which the hard drive LED board cable is attached, and then disconnect
the hard drive LED board cable from the system board.
7.
Remove the two Phillips PM2.0×3.7 broad head screws (2) that secure the system board to the
base enclosure.
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
8.
Carefully flex the right side of the base enclosure (1) so that the connectors on the right side of the
system board clear the base enclosure.
9.
Lift the right side of the system board (2) until it rests at an angle.
10. Remove the system board (3) by sliding it up and to the right at an angle.
Reverse this procedure to install the system board.
Component replacement procedures
57
Fan/heat sink assembly
Description
Spare part number
Fan/heat sink assembly (includes fan cable, 4 captive screws [secured by C-clips], and replacement
thermal material)
809857-001
Before removing the fan/heat sink assembly, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 24), and then remove the following components:
a.
Bottom cover (see Bottom cover on page 26)
b.
Hard drive (see Hard drive on page 28)
c.
WWAN module (see WWAN module on page 33)
d.
Keyboard/top cover (see Keyboard/top cover on page 47)
e.
System board (see System board on page 55)
Remove the fan/heat sink assembly:
1.
Turn the system board upside down with the front toward you.
2.
Disconnect the fan cable (1) from the system board.
3.
Loosen the four Phillips captive screws (2) that secure the fan/heat sink assembly to the system board.
NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink
assembly and system board components, it may be necessary to move the fan/heat sink assembly from
side to side to detach it.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
Remove the fan/heat sink assembly (3).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly
and the system board each time the fan/heat sink assembly is removed. Thermal material is used on the
processor (1) and the fan/heat sink assembly section (2) that services it.
Reverse this procedure to install the fan/heat sink assembly.
Component replacement procedures
59
RTC battery
Description
Spare part number
RTC battery
616073-001
Before removing the RTC battery, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 24), and then remove the following components:
a.
Bottom cover (see Bottom cover on page 26)
b.
Hard drive (see Hard drive on page 28)
c.
WWAN module (see WWAN module on page 33)
d.
Keyboard/top cover (see Keyboard/top cover on page 47)
e.
System board (see System board on page 55)
Remove the RTC battery:
1.
Turn the system board upside down with the front toward you.
2.
Use a flat-bladed, non-metallic tool to release the RTC battery from the socket on the system board (1).
3.
Remove the RTC battery (2).
Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the "+" sign
faces up.
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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Speakers
Description
Spare part number
Speaker Kit (includes left and right speakers, cables, and four rubber isolators)
809870-001
Before removing the speakers, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 24), and then remove the following components:
a.
Bottom cover (see Bottom cover on page 26)
b.
Hard drive (see Hard drive on page 28)
c.
WWAN module (see WWAN module on page 33)
d.
Keyboard/top cover (see Keyboard/top cover on page 47)
e.
System board (see System board on page 55)
Remove the speakers:
1.
Release the speaker cable from the routing clip (1) built into the base enclosure.
2.
Remove the two Phillips PM2.0×5.5 shoulder screws (2) that secure the speakers to the base enclosure.
3.
Remove the speakers (3).
NOTE: When removing the speakers, make note of the location of the four rubber isolators. Removal
of or damage to these isolators can cause degradation to speaker performance.
Component replacement procedures
61
Reverse this procedure to install the speakers.
62
Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7
Computer Setup (BIOS), TPM, and HP Sure
Start – Windows 10
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
▲
Start Computer Setup.
●
Computers or tablets with keyboards:
▲
●
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer
Setup.
Tablets without keyboards:
▲
Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F10 to enter Computer Setup.
Navigating and selecting in Computer Setup
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
NOTE: On tablets without keyboards, you can use your finger to make selections.
●
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
Using Computer Setup
63
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE:
Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Start Computer Setup. See Starting Computer Setup on page 63.
2.
Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
3.
Follow the on-screen instructions.
4.
To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Select Main, select Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE:
64
Your password settings and security settings are not changed when you restore the factory settings.
Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup. See Starting Computer Setup on page 63.
2.
Select Main, and then select System Information.
3.
To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the
screen, and then follow the on-screen instructions.
– or –
Select Main, select Ignore Changes and Exit, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 65.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2.
Select Updates, and then select Check for updates and messages.
3.
Follow the on-screen instructions.
4.
At the download area, follow these steps:
a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
Using Computer Setup
65
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1.
Type file in the taskbar search box, and then select File Explorer.
2.
Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Access the Boot Device Options menu:
●
Computers or tablets with keyboards:
▲
●
Tablets without keyboards:
▲
2.
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot
Device Options menu.
Turn off the tablet. Press the power button in combination with the volume down button until
the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu.
Select a boot device, then press enter.
TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE:
If you change the TPM setting to Hidden, TPM is not visible in the operating system.
To access TPM settings in Computer Setup:
66
1.
Start Computer Setup. See Starting Computer Setup on page 63.
2.
Select Security, select TPM Embedded Security, and then follow the on-screen instructions.
Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start – Windows 10
Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors the
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
automatically restores the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
Using HP Sure Start (select products only)
67
8
Computer Setup (BIOS) and MultiBoot –
Windows 8
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount
of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2.
Press f10 to enter Computer Setup.
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
68
Chapter 8 Computer Setup (BIOS) and MultiBoot – Windows 8
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE:
Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Main > Restore Defaults.
4.
Follow the on-screen instructions.
5.
To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE:
Your password settings and security settings are not changed when you restore the factory settings.
Using Computer Setup
69
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup.
2.
Use a pointing device or the arrow keys to select Main > System Information.
3.
To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner
of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
From the Start screen, type hp support assistant, and then select the HP Support Assistant app.
2.
Click Updates and tune-ups, and then click Check for HP updates now.
3.
Follow the on-screen instructions.
4.
At the download area, follow these steps:
a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
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Chapter 8 Computer Setup (BIOS) and MultiBoot – Windows 8
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1.
From the Start screen, type file, and then select File Explorer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or files that the computer needs to start and operate properly.
NOTE:
Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Using MultiBoot
71
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select one of the following options:
●
Advanced > Boot Options > UEFI Boot Order > UEFI Hybrid
●
Advanced > Boot Options > UEFI Boot Order > UEFI Native Boot mode
●
Advanced > Boot Options > Legacy Boot Order > Legacy Boot Mode
Press enter.
4.
To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f9.
3.
Use a pointing device or the arrow keys to select a boot device, then press enter.
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time
the computer is started or restarted, follow these steps:
72
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot Express Boot
Popup Delay (Sec), and then press enter.
Chapter 8 Computer Setup (BIOS) and MultiBoot – Windows 8
4.
In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want
the computer to display the startup location menu before it defaults to the current MultiBoot setting.
(When 0 is selected, the Express Boot startup location menu is not displayed.)
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
●
To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
●
To prevent the computer from defaulting to the current MultiBoot setting, press any key before
the allotted time expires. The computer will not start until you select a boot device and press enter.
●
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Using MultiBoot
73
9
Computer Setup (BIOS) and MultiBoot –
Windows 7
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount
of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB
legacy support is enabled.
To start Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
2.
Press f10 to enter Computer Setup.
●
To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press
enter, or use a pointing device to click the item.
●
To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen,
or use the up arrow key or the down arrow key on the keyboard.
●
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then
follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
●
To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
74
Chapter 9 Computer Setup (BIOS) and MultiBoot – Windows 7
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
●
To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE:
Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Main > Restore Defaults.
4.
Follow the on-screen instructions.
5.
To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE:
Your password settings and security settings are not changed when you restore the factory settings.
Using Computer Setup
75
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on
the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn+esc (if
you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup.
2.
Use a pointing device or the arrow keys to select Main > System Information.
3.
To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner
of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Access Help and Support by selecting Start > Help and Support.
2.
Select Updates and tune-ups, and then select Check for HP updates now.
3.
At the download area, follow these steps:
a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
76
Chapter 9 Computer Setup (BIOS) and MultiBoot – Windows 7
1.
Select Start > Computer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains
the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or files that the computer needs to start and operate properly.
NOTE:
Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
●
To set a new boot order that the computer uses each time it is turned on, by changing the boot order in
Computer Setup.
●
To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options
menu.
●
To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each
time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or
restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter.
Using MultiBoot
77
4.
To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while
the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f9.
3.
Use a pointing device or the arrow keys to select a boot device, then press enter.
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time
the computer is started or restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press
enter.
4.
In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want
the computer to display the startup location menu before it defaults to the current MultiBoot setting.
(When 0 is selected, the Express Boot startup location menu is not displayed.)
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
78
Chapter 9 Computer Setup (BIOS) and MultiBoot – Windows 7
●
To specify a boot device from the Express Boot menu, select your preference within the allotted time,
and then press enter.
●
To prevent the computer from defaulting to the current MultiBoot setting, press any key before
the allotted time expires. The computer will not start until you select a boot device and press enter.
●
To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to
expire.
Using MultiBoot
79
10 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1.
Turn on or restart the computer, and quickly press esc.
2.
Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a.
Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 80.
3.
b.
Hard drive
c.
BIOS
When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE:
If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1.
Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2.
In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specific product
80
1.
Go to http://www.hp.com/support.
2.
Select Get software and drivers.
Chapter 10 Using HP PC Hardware Diagnostics (UEFI)
3.
Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4.
Select your computer, and then select your operating system.
5.
In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
81
11 Backing up, restoring, and recovering in
Windows 10
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP Support Assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 82. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 83.
●
Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 84.
NOTE: If storage is 32 GB or less, System Restore is disabled by default.
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
82
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Chapter 11 Backing up, restoring, and recovering in Windows 10
You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 83.
●
If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
◦
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
◦
HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
◦
To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB flash drive.
◦
If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
◦
Be sure that the computer is connected to AC power before you begin creating the recovery media.
◦
The creation process can take an hour or more. Do not interrupt the creation process.
◦
If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 84.
Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE:
If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲
Select the Start button, and then select the Get started app.
Using Windows tools
83
Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT:
●
Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲
●
Not all methods are available on all products.
Select the Start button, and then select the Get started app.
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
●
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 84. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 82.
●
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 84.
●
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 86.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 82.
What you need to know before you get started
●
HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
84
●
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 82.
●
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 82.
●
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP
Chapter 11 Backing up, restoring, and recovering in Windows 10
website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE:
Only the options available for your computer display when you start the recovery process.
●
System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
●
Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1.
Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- orFor computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2.
Select Troubleshoot from the boot options menu.
3.
Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1.
If possible, back up all personal files.
2.
Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 86.
3.
Follow the on-screen instructions.
Restore and recovery
85
Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1.
Insert the HP Recovery media.
2.
Access BIOS:
For computers or tablets with keyboards attached:
▲
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3.
Select the optical drive or USB flash drive from which you want to boot.
4.
Follow the on-screen instructions.
Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 82.
NOTE:
The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:
86
1.
Type recovery in the taskbar search box, and then select HP Recovery Manager.
2.
Select Remove Recovery Partition, and then follow the on-screen instructions.
Chapter 11 Backing up, restoring, and recovering in Windows 10
12 Backup and recovery in Windows 8
To protect your information, use Windows backup and restore utilities to back up individual files and folders,
back up your entire hard drive, create system repair media (select models only) by using the installed optical
drive (select models only) or an optional external optical drive, or create system restore points. In case of
system failure, you can use the backup files to restore the contents of your computer.
From the Start screen, type restore, click Settings, and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Windows Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them for later
use.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. For more information, see Windows Help and Support.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system repair media
and your initial backup immediately after initial system setup. As you add new software and data files, you
should continue to back up your system on a regular basis to maintain a reasonably current backup.
For more information on the Windows backup features, see Windows Help and Support.
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent
Windows from starting correctly.
●
f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The
image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows operating system
media (purchased separately) on page 89.
Backing up your information
87
Using the Windows recovery tools
To recover information you previously backed up, see Windows Help and Support for steps on restoring files
and folders.
To recover your information using Automatic Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the Recovery Image partition and the Windows partition.
From the Start screen, type file, and then click File Explorer.
– or –
From the Start screen, type pc, and then select This PC.
NOTE: If the Windows partition and the Recovery Image partition are not listed, you must recover your
operating system and programs using the Windows operating system DVD and the Driver Recovery
media (both purchased separately). For additional information, see Using Windows operating system
media (purchased separately) on page 89.
3.
If the Windows partition and the Recovery Image partition are listed, restart the computer by pressing
and holding the shift key while clicking Restart.
4.
Select Troubleshoot, then select Advanced Options, and then select Startup Repair.
5.
Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a search for
these topics in Windows Help and Support.
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the Recovery Image partition: From the Start screen, type pc, and
then select This PC.
NOTE: If the Recovery Image partition is not listed, you must recover your operating system and
programs using the Windows operating system media and the Driver Recovery media (both purchased
separately). For additional information, see Using Windows operating system media (purchased
separately) on page 89.
3.
88
If the Recovery Image partition is listed, restart the computer, and then press esc while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
Chapter 12 Backup and recovery in Windows 8
4.
Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5.
Follow the on-screen instructions.
Using Windows operating system media (purchased separately)
To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet
included with the computer. You can also find contact information from the HP website. Go to
http://www.hp.com/support, select your country or region, and follow the on-screen instructions.
CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats
the hard drive. All files that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To initiate a full install of the operating system using a Windows operating system DVD:
NOTE:
This process takes several minutes.
1.
If possible, back up all personal files.
2.
Insert the Windows operating system DVD into the optical drive, and then restart the computer.
3.
When prompted, press any keyboard key.
4.
Follow the on-screen instructions.
After the installation is completed:
1.
Eject the Windows operating system media and then insert the Driver Recovery media.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Performing a system recovery
89
Using Windows Refresh or Windows Reset
When your computer is not working properly and you need to regain system stability, the Windows Refresh
option allows you to start fresh and keep what is important to you.
The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal
information before you give away or recycle your computer. For more information on these features, see
Windows Help and Support.
Using HP Software Setup
HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from
the system.
90
1.
From the Start screen, type HP Software Setup.
2.
Open HP Software Setup.
3.
Follow the on-screen directions to reinstall drivers or select software.
Chapter 12 Backup and recovery in Windows 8
13 Backup and recovery in Windows 7
Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you
ever need to. These tools will help you return your computer to a proper working state, all with simple steps.
This section provides information about the following processes:
●
Creating recovery media and backups
●
Restoring and recovering your system
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1.
After you successfully set up the computer, create HP Recovery media. This step creates a Windows 7
operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original
operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery
DVD installs specific drivers and applications. See Creating recovery media with HP Recovery Disc
Creator on page 91.
2.
Use Windows Backup and Recovery tools to perform the following:
●
Back up individual files and folders
●
Back up your entire hard drive (select models only)
●
Create system repair discs (select models only) with the installed optical drive (select models only)
or an optional external optical drive
●
Create system restore points
NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details
about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of
system instability.
In case of system failure, you can use the backup files to restore the contents of your computer. See Backing
up your information on page 92.
Guidelines
●
When creating recovery media or backing up to discs, use any of the following types of discs (purchased
separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type
of optical drive you are using.
●
Be sure that the computer is connected to AC power before you start the recovery media creation
process or the backup process.
Creating recovery media with HP Recovery Disc Creator
HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After
you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This
recovery media allows you to reinstall your original operating system as well as select drivers and
Creating recovery media and backups
91
applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery
DVDs:
●
Windows 7 operating system DVD—Installs the operating system without additional drivers or
applications.
●
Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.
Creating recovery media
NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that
media will not be available after you create a Windows DVD.
To create the Windows DVD:
1.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2.
Select Windows disk.
3.
From the drop-down menu, select the drive for burning the recovery media.
4.
Click the Create button to start the burning process.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:
1.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2.
Select Driver disk.
3.
From the drop-down menu, select the drive for burning the recovery media.
4.
Click the Create button to start the burning process.
Backing up your information
You should create system repair media and your initial backup immediately after initial system setup. As you
add new software and data files, you should continue to back up your system on a regular basis to maintain a
reasonably current backup. You should also create Windows system repair media (select models only) which
can be used to start up (boot) the computer and repair the operating system in case of system instability or
failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
●
Store personal files in the Documents library, and back it up regularly.
●
Back up templates that are stored in their associated directories.
●
Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your
settings. The screen shot can be a time-saver if you have to reset your preferences.
●
When backing up to discs, number each disc after removing it from the drive.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
92
Chapter 13 Backup and recovery in Windows 7
To create a backup using Windows Backup and Restore:
NOTE:
The backup process may take over an hour, depending on file size and the speed of the computer.
1.
Select Start > All Programs > Maintenance > Backup and Restore.
2.
Follow the on-screen instructions to set up your backup, create a system image (select models only), or
create system repair media (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
●
Windows recovery tools: You can use Windows Backup and Restore to recover information you have
previously backed up. You can also use Windows Startup Repair to fix problems that might prevent
Windows from starting correctly.
●
f11 recovery tools (select models only): You can use the f11 recovery tools to recover your original hard
drive image. The image includes the Windows operating system and software programs installed at the
factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows 7 operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows 7 operating system
media on page 94.
Using the Windows recovery tools
Using the Windows recovery tools, you can:
●
Recover individual files
●
Restore the computer to a previous system restore point
●
Recover information using recovery tools
NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics
in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
To recover information you previously backed up:
1.
Select Start > All Programs > Maintenance > Backup and Restore.
2.
Follow the on-screen instructions to recover your system settings, your computer (select models only),
or your files.
To recover your information using Startup Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
Performing a system recovery
93
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the Windows partition.
To check for the Windows partition, select Start > Computer.
NOTE: If the Windows partition is not listed, you must recover your operating system and programs
using the Windows 7 operating system DVD and the Driver Recovery media. For additional information,
see Using Windows 7 operating system media on page 94.
3.
If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating
system loads.
4.
Select Startup Repair.
5.
Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, select Start > Help
and Support.
Using f11 recovery tools (select models only)
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you
have created and any software that you have installed on the computer are permanently removed. The f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory.
Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click
Manage, and then click Disk Management.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs
using the Windows 7 operating system media and the Driver Recovery media. For additional information,
see Using Windows 7 operating system media on page 94.
3.
If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the ESC
key for Startup Menu” message is displayed at the bottom of the screen.
4.
Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5.
Follow the on-screen instructions.
Using Windows 7 operating system media
If you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select
models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the
operating system.
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to
http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the
Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats
the hard drive. All files that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
94
Chapter 13 Backup and recovery in Windows 7
To initiate recovery using a Windows 7 operating system DVD:
NOTE:
This process takes several minutes.
1.
If possible, back up all personal files.
2.
Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before
the Windows operating system loads.
3.
When prompted, press any keyboard key.
4.
Follow the on-screen instructions.
5.
Click Next.
6.
Select Repair your computer.
7.
Follow the on-screen instructions.
After the repair is completed:
1.
Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Performing a system recovery
95
14 Specifications
Metric
U.S.
Width
22.74 cm
11.88 in
Depth
30.18 cm
8.95 in
Height
2.54 cm
1.00 in
Computers equipped with a TouchScreen display assembly
1.79 kg
3.95 lbs
Computers equipped with a non-TouchScreen display assembly
1.70 kg
3.75 lbs
Operating voltage and current
19.5 V dc @ 3.33 A – 65 W
Computer dimensions
Weight
19.5 V dc @ 2.31 A – 45 W
NOTE:
This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.
NOTE:
The computer operating voltage and current can be found on the system regulatory label.
Temperature
Operating
5°C to 35°C
41°F to 95°F
Nonoperating
‑20°C to 60°C
‑4°F to 140°F
Relative humidity (noncondensing)
Operating
10% to 90%
Nonoperating
5% to 95%
Maximum altitude (unpressurized)
Operating
‑15 m to 3,048 m
‑50 ft to 10,000 ft
Nonoperating
‑15 m to 12,192 m
‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range
of temperatures.
96
Chapter 14 Specifications
15 Statement of Volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in industrystandards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile
memory that can contain personal data after the system has been powered off and the hard drive has been
removed.
HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business Notebook PC system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. The steps below will remove personal data from the notebook PC, including
the nonvolatile memory found in Intel-based and AMD-based system boards.
1.
Follow steps (a) through (j) below to restore the nonvolatile memory that can contain personal data.
Restoring or re-programming nonvolatile memory that does not store personal data is neither
necessary nor recommended.
a.
Enter BIOS (F10) Setup by powering on the system and pressing F10 when prompted near
the bottom of the display, or press the ESC key to display the start up menu, then press F10. If
the system has a BIOS administrator password, enter the password at the prompt.
b.
Select Main > Restore Defaults.
c.
Select the Security menu, and then Restore Security Level Defaults.
d.
If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and the select Asset Tracking Number. Press the spacebar once to clear
the tag, then press Enter to return to the prior menu.
e.
If a DriveLock password is set, select the Security menu, scroll down to Hard Drive Tools under
the Utilities menu, select Hard Drive Tools, select DriveLock, then uncheck DriveLock password
on restart.
f.
If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive
Tools under the Utilities menu, select Hard Drive Tools, scroll down to Automatic DriveLock, then
select the desired hard drive and disable protection. At the automatic drive lock warning screen,
select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic
DriveLock password.
g.
Select the Main menu, then Reset BIOS Security to factory default. Click yes at the warning
message.
h.
Select the Main menu, then Save Changes and Exit.
97
2.
i.
Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint sensor,
one or two prompts will appear. One to clear the TPM and the other to Reset Fingerprint Sensor;
press F1 to accept or F2 to reject.
j.
Remove all power and system batteries for at least 24 hours.
Remove and retain the storage drive or clear the contents of the drive.
Clear the drive contents by using the BIOS Setup Secure Erase command option, or by using a third party
utility designed to erase data from an SSD. To run Secure Erase, follow these steps:
a.
Enter BIOS Setup by powering on the system, and then pressing F10 when prompted near
the bottom of the display.
b.
Select the Security menu and scroll down to the Utilities menu.
c.
Select Hard Drive Tools.
d.
Under Utilities, select Secure Erase, and then select the desired hard drive.
Non-volatile memory usage
Non Volatile
Memory Type
Amount
(Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is
the purpose
of this
memory?
How is data input into this
memory?
How is this memory write
protected?
HP Sure Start flash
(select models
only)
2 MB
No
Yes
Provides
protected
backup
of critical
System BIOS
code, EC
firmware, and
critical PC
configuration
data for select
platforms that
support HP Sure
Start.
Data cannot be written to this
device via the host processor.
The content is managed solely
by the HP Sure Start
Embedded Controller.
This memory is protected
by the HP Sure Start
Embedded Controller.
For more
information,
see Using HP
Sure Start
(select models
only)
on page 101.
98
Real Time Clock
(RTC) battery
backed-up CMOS
configuration
memory (CMOS)
256 Bytes
No
Yes
Stores system
date and time
and limited
keyboard
controller data.
Using the F10 Setup utility or
changing the Microsoft
Windows date & time.
This memory is not writeprotected. HP
recommends password
protecting the F10 Setup
utility.
Controller (NIC)
EEPROM
64 Kbytes
(not customer
accessible)
No
Yes
Store NIC
configuration
and NIC
firmware.
Using a utility from the NIC
vendor that can be run from
DOS.
A utility is required to
write data to this memory
and is available from NIC
vendor. Writing data to
this ROM in an
inappropriate manner will
render the NIC nonfunctional.
Chapter 15 Statement of Volatility
Non Volatile
Memory Type
Amount
(Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is
the purpose
of this
memory?
How is data input into this
memory?
How is this memory write
protected?
Keyboard ROM
64 Kbytes
(not customer
accessible)
No
Yes
Stores firmware
code (keyboard,
mouse, &
battery
management).
Programmed at the factory.
Code is updated when
the system BIOS is updated.
A utility is required for
writing data to this
memory and is available
on the HP website. Writing
data to this ROM in an
inappropriate manner can
render the PC nonfunctional.
DIMM Serial
Presence Detect
(SPD)
configuration data
256 Bytes per
memory
module, 128
Bytes
programmabl
e (not
customer
accessible)
No
Yes
Stores memory
module
information.
Programmed by the memory
vendor.
Data cannot be written to
this memory when
the module is installed in
a PC. The specific write
protection method varies
by memory vendor.
System BIOS
4 to 5 MBytes
Yes
Yes
Store system
BIOS code and
PC
configuration
data.
System BIOS code is
programmed at the factory.
Code is updated when
the system BIOS is updated.
Configuration data and
settings are input using
the F10 setup utility or a
custom utility.
A utility is required for
writing data to this
memory and is available
on the HP website. Writing
data to this ROM in an
inappropriate manner can
render the PC nonfunctional.
Intel Management 1.5 or 5MByte
Engine Firmware
(present only in
specific ZBook and
EliteBook models.
For more
information, go to
http://www.hp.com/
support, and
select your
country. Select
Drivers &
Downloads, and
then follow
the on-screen
instructions.)
Yes
Yes
Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT
third party data
store.
Management Engine Code is
programmed at the factory.
Code is updated via Intel
secure firmware update
utility. Unique Provisioning
Data can be entered at
the factory or by an
administrator using
the Management Engine
(MEBx) setup utility. The third
party data store contents can
populated by a remote
management console or local
applications registered by an
administrator to have access
to the space.
The Intel chipset is
configured to enforce HW
protection to block all
direct read/write access to
this area. An Intel utility is
required for updating
the firmware. Only
firmware updates digitally
signed by Intel can be
applied using this utility.
Bluetooth flash
2Mbit
No
Yes
Stores
Bluetooth
configuration
and firmware.
Programmed at the factory.
Tools for writing data to this
memory are not publicly
available but can be obtained
from the silicon vendor.
A utility is required for
writing data to this
memory and is made
available through newer
versions of the driver if
the flash requires an
upgrade.
802.11 WLAN
EEPROM
4kb to 8kb
No
Yes
Stores
configuration
and calibration
data.
Programmed at the factory.
Tools for writing data to this
memory are not made public.
A utility is required for
writing data to this
memory and is typically
not made available to
the public unless a
firmware upgrade is
Non-volatile memory usage
99
Non Volatile
Memory Type
Amount
(Size)
Does this
memory
store
customer
data?
Does this
memory
retain data
when power
is removed?
What is
the purpose
of this
memory?
How is data input into this
memory?
How is this memory write
protected?
necessary to address a
unique issue.
Web Camera
64K bit
No
Yes
Store Web Cam
configuration
and firmware.
Using a utility from the device
manufacturer that can be run
from Windows.
A utility is required for
writing data to this
memory and is typically
not made available to
the public unless a
firmware upgrade is
necessary to address a
unique issue.
Fingerprint Reader
512kByte
Flash
Yes
Yes
Stores
fingerprint
templates.
By enrolling in HP
ProtectTools Security
Manager.
Only a digitally signed
application can make
the call to write to
the flash.
Questions and answers
1.
2.
How can the BIOS settings be restored (returned to factory settings)?
a.
Turn on or restart the computer and press F10 when prompted near the bottom of the display.
b.
Select Main, then select Restore defaults.
c.
Follow the on-screen instructions.
d.
Select Main, save changes and exit, then press Enter.
What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module such as size, serial number,
data width, speed/timing, voltage and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a PC. Third party tools do exist that can write to the EEPROM when the memory module is
not installed in a PC. There are various third party tools available to read SPD memory.
3.
Does the “Firmware Hub for System BIOS” contain the BIOS program? Is this chip writable, and if so
how?
The Firmware Hub does contain the BIOS program and is writable. A utility is required to perform
the write function.
4.
In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that updates can
be written by the customer. Is this true for these BIOS chips?
Yes, they are flash memory chips.
5.
What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data.
6.
Does resetting the CMOS configuration memory return the PC back to factory defaults?
100 Chapter 15 Statement of Volatility
The process of resetting the CMOS will return certain system settings to factory default but will not reset
many of the system data and configuration defaults to their factory settings. To return these system
data and configuration defaults to factory settings, refer to question and answer 1 and follow
the instructions for returning the BIOS settings to factory defaults.
Using HP Sure Start (select models only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state automatically, without user intervention. Those select
computer models ship with HP Sure Start configured and enabled. Most users can use HP Sure Start with
the default configuration.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then follow the on-screen instructions.
Using HP Sure Start (select models only) 101
16 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
●
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
●
All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
●
The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating
of 125 or 250 V AC, as required by the power system of each country or region.
●
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113
Requirements for specific countries and regions
Country/region
Accredited agency
Applicable note number
Australia
EANSW
1
Austria
OVE
1
Belgium
CEBC
1
Canada
CSA
2
Denmark
DEMKO
1
Finland
FIMKO
1
France
UTE
1
Germany
VDE
1
Italy
IMQ
1
Japan
METI
3
The Netherlands
KEMA
1
Norway
NEMKO
1
The People's Republic of China
COC
5
102 Chapter 16 Power cord set requirements
Country/region
Accredited agency
Applicable note number
South Korea
EK
4
Sweden
CEMKO
1
Switzerland
SEV
1
Taiwan
BSMI
4
The United Kingdom
BSI
1
The United States
UL
2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2.
The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5.
The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specific countries and regions 103
17 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose
of the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
104 Chapter 17 Recycling
Index
A
AC adapter light 10
AC adapter, spare part numbers 17
antenna
location 4
removal 44, 45
spare part number 17, 45, 46
Antenna Kit, spare part number 17
audio, product description 1
audio-in jack 9
audio-out jack 9
B
Backup and Restore 93
backup tools 91
backups 82
creating 92
recovering 93
base enclosure, spare part number
15
battery
removal 24
spare part numbers 16, 24
battery light 10
BIOS
determining version 65, 70, 76
downloading an update 65, 70,
76
updating 65, 70, 76
boot order
changing 86
bottom component 11
bottom cover
removal 26
spare part number 16, 26
button component 5
buttons
power 5
TouchPad 8
C
Cable Kit, spare part number 17
cables, service considerations 20
caps lock light 7
chipset, product description 1
components
bottom 11
button 5
display 4
front 8
keys 6
left side 9
lights 7
right side 10
speakers 5
TouchPad 8
computer
major components 13
specifications 96
Computer Setup
navigating and selecting 63, 68,
74
restoring factory settings 64,
69, 75
connectors, service considerations
20
counterweight
removal 53
spare part number 15, 53
D
display assembly
removal 37
spare part number 13, 37
display back cover, spare part
number 17
display bezel
removal 39
spare part number 16, 39
display components 4
Display Hinge Kit, spare part
number 17, 44
display LED board
removal 41
spare part number 17, 42
display panel
product description 1
removal 40
spare part number 17, 41
display panel cable
removal 42
spare part number 17, 43
display switch 4
Driver Recovery DVD,
creating 91
using for restore 94
drives
precautions 20
preventing damage 20
E
electrostatic discharge 21
embedded numeric keypad,
identifying 6
equipment guidelines 23
esc key 6
Ethernet, product description 2
external media cards, product
description 2
external monitor port 9
F
f11 recovery 88, 94
fan/heat sink assembly
removal 58
spare part number 15, 58
fn key 6
front domponents 8
function keys 6
G
graphics, product description 1
grounding guidelines 21
guidelines
equipment 23
grounding 21
packaging 22
transporting 22
workstation 22
H
hard drive
removal 28
spare part numbers
15, 28
Index 105
hard drive LED board
removal 52
spare part number 15, 52
hard drive light 7, 8
hard drive recovery 88, 94
HDMI port 9
headphone jack 9
hinge
removal 43
spare part number 17, 44
HP PC Hardware Diagnostics (UEFI)
using 80
HP Recovery Disc Creator, using 91
HP Recovery Manager
correcting boot problems 86
starting 85
HP Recovery media
creating 82
recovery 85
HP Recovery partition
checking for presence 94
recovery 85
removing 86
using for recovery 94
HP Sure Start 101
J
jacks
audio-in 9
audio-out 9
headphone 9
microphone 9
network 10
RJ-45 10
K
key components 6
keyboard/top cover
removal 47
spare part numbers 14, 47
keys
embedded numeric 6
esc 6
fn 6
function 6
Windows key 6
L
left-side component 9
legacy support, USB 63, 68, 74
light components 7
106 Index
lights
AC adapter 10
battery 10
caps lock 7
hard drive 7, 8
mute 7
network 10
power 7
RJ-45 10
TouchPad 7
webcam 4
wireless 7
M
memory
nonvolatile 97
product description 1
volatile 97
memory card reader 10
memory module
removal 32
spare part numbers 15, 32
microphone
location 4
product description 1
microphone jack 9
minimized image recovery 85
minimized image, creating 84
model name 1
monitor port 9
mute light 7
N
network jack 10
network light 10
nonvolatile memory
97
O
operating system, product
description 2, 3
original system recovery 84
P
packaging guidelines 22
plastic parts, service
considerations 19
ports
external monitor 9
HDMI 9
monitor 9
product description 2
USB 9
power button 5
power button board
removal 51
spare part number 14, 51
power connector 10
power connector cable
removal 47
spare part number 16, 47
power cord
set requirements 102
spare part numbers 17
power light 7
power requirements, product
description 2
processor, product description 1
product description
audio 1
chipset 1
display panel 1
Ethernet 2
external media cards 2
graphics 1
memory 1
microphone 1
operating system 2, 3
ports 2
power requirements 2
processors 1
product name 1
security 2
serviceability 3
storage 1
video 1
wireless 2
product name 1
R
recover
options 84
recovery 90
discs 83, 85
HP Recovery Manager 84
media 85
starting 85
supported discs 83
system 84
USB flash drive 85
using HP Recovery media 83
recovery media
creating 82
creating using HP Recovery
Manager 83
recovery media, creating 91
recovery media, using for restore
94
recovery partition 88, 94
removing 86
recovery tools 91
recovery tools, Windows 93
recovery, system 93
refresh 90
removal/replacement procedures
24, 26
removing personal data from volatile
system memory 97
reset 90
restoring the hard drive 88, 94
right-side components 10
RJ-45 jack 10
RJ-45 light 10
RTC battery
removal 60
spare part number 15, 60
Rubber Kit, spare part numbers 15,
18
S
Screw Kit, spare part number 18
security cable slot 9
security, product description 2
service considerations
cables 20
connectors 20
plastic parts 19
serviceability, product description 3
setup utility
navigating and selecting 63, 68,
74
restoring factory settings 64,
69, 75
solid-state drive
removal 30
spare part numbers 15, 30
solid-state drive connector board
removal 31
spare part number 15
solid-state drive tray
removal 30
spare part number 15
Speaker Kit, spare part number 15,
61
speakers
components 5
location 5
removal 61
spare part number 15, 61
Startup Repair, using 93
storage, product description 1
supported discs, recovery 83
Sure Start
using 67
system board
removal 55
spare part numbers 55
system memory, removing personal
data from volatile 97
system recovery 84
system restore point
creating 83
system restore point, creating 82
T
tools required 19
TouchPad buttons 8
TouchPad components 8
TouchPad light 7
TouchPad zone 8
TPM settings 66
transporting guidelines 22
U
USB legacy support 63, 68, 74
USB port 9, 10
USB ports 10
Reset 90
system restore point 82, 83
Windows 7 operating system DVD
creating 91
using for restore 94
Windows 7 operating system media
creating 91
using for restore 94
Windows key 6
Windows operating system DVD 89
Windows Startup Repair, using 93
Windows tools
using 83
wireless antenna
location 4
removal 44, 45
spare part number 17, 45, 46
wireless light 7
wireless, product description 2
WLAN antenna
location 4
removal 44
spare part number 45
WLAN module
removal 35
spare part numbers 15, 35
workstation guidelines 22
WWAN antenna
location 4
removal 45
spare part number 46
WWAN module
removal 33
spare part number 16, 33
V
vents 9, 11
video, product description 1
W
webcam 4
webcam light 4
webcam/microphone module
removal 39
spare part number 17, 40
Windows
Refresh 90
Index 107
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