TomTom GO Mobile
TomTom GO Mobile
Reference Guide
Contents
Welcome to navigation with TomTom
5
Get going
6
Starting the app ...................................................................................................................................6
Language.............................................................................................................................................6
Sending information to TomTom .........................................................................................................6
About TomTom services .....................................................................................................................7
Updating your GO Mobile app .............................................................................................................7
Maps ....................................................................................................................................................7
GPS reception .....................................................................................................................................8
Installing in your car ............................................................................................................................8
Closing or running in the background .................................................................................................8
Getting help .........................................................................................................................................8
Planning a route to an address using search ......................................................................................9
Planning a route using the map.........................................................................................................10
Free Navigation and Unlimited Navigation
13
Using your Free Navigation ...............................................................................................................13
Driving with Free Navigation .............................................................................................................13
Upgrading to Unlimited Navigation ....................................................................................................13
Existing Unlimited Navigation subscription .......................................................................................14
What's on the screen
15
The map view ....................................................................................................................................15
The guidance view ............................................................................................................................16
The route bar .....................................................................................................................................18
Rotating your device ..........................................................................................................................18
Advanced Lane Guidance .................................................................................................................19
Time-dependent speed limits ............................................................................................................19
Using gestures
20
Using gestures...................................................................................................................................20
Main Menu
21
Navigation buttons .............................................................................................................................21
Other buttons .....................................................................................................................................22
Volume control...................................................................................................................................23
Using Quick Search
24
About search .....................................................................................................................................24
Planning a route to a POI using search ............................................................................................24
Entering search terms .......................................................................................................................26
Working with search results ..............................................................................................................27
About postcodes ................................................................................................................................29
About mapcodes................................................................................................................................29
List of POI type icons ........................................................................................................................29
2
Planning a route
34
Planning a route to an address using search ....................................................................................34
Planning a route to a city centre ........................................................................................................35
Planning a route to a POI using search ............................................................................................37
Planning a route using the map.........................................................................................................39
Planning a route using My Places .....................................................................................................40
Planning a route to a contact using search .......................................................................................41
Planning a route using a contact .......................................................................................................43
Planning a route using coordinates ...................................................................................................44
Planning a route using a mapcode ....................................................................................................45
Planning a route in advance ..............................................................................................................46
Finding a car park ..............................................................................................................................48
Finding a petrol station ......................................................................................................................50
Changing your route
53
The Current Route Menu ...................................................................................................................53
Types of route....................................................................................................................................54
Route features ...................................................................................................................................54
Adding a stop to your route from the current route menu .................................................................54
Adding a stop to your route using the map .......................................................................................55
Deleting a stop from your route .........................................................................................................55
Reordering stops on a route ..............................................................................................................55
My Routes
56
About My Routes ...............................................................................................................................56
Saving a route ...................................................................................................................................56
Navigating using a saved route .........................................................................................................56
Adding a stop to a saved route using the map ..................................................................................57
Deleting a route from My Routes.......................................................................................................58
Traffic
59
About TomTom Traffic .......................................................................................................................59
The route bar .....................................................................................................................................59
Looking at traffic on the map .............................................................................................................60
Looking at traffic on your route ..........................................................................................................61
Traffic incidents .................................................................................................................................62
Speed Cameras
63
About speed cameras .......................................................................................................................63
Speed camera warnings ....................................................................................................................63
Changing the way you are warned ....................................................................................................65
Reporting a new speed camera ........................................................................................................65
Confirm or remove a mobile speed camera ......................................................................................65
Updating locations for cameras and hazards ....................................................................................66
Danger Zones
67
About danger zones and risk zones ..................................................................................................67
Danger zone and risk zone warnings ................................................................................................67
Changing the way you are warned ....................................................................................................68
Reporting a risk zone ........................................................................................................................68
Updating locations for danger zones and risk zones ........................................................................69
3
My Places
70
About My Places................................................................................................................................70
Setting your home location ................................................................................................................70
Changing your home location............................................................................................................70
Your contacts in My Places ...............................................................................................................71
Adding a location from My Places .....................................................................................................71
Add a location to My Places from the map........................................................................................71
Adding a location to My Places using search....................................................................................72
Deleting a recent destination from My Places ...................................................................................72
Deleting a location from My Places ...................................................................................................72
Settings
73
Appearance .......................................................................................................................................73
Arrival information panel ..............................................................................................................73
Voices ................................................................................................................................................74
Maps ..................................................................................................................................................74
Route Planning ..................................................................................................................................75
Sounds and Warnings .......................................................................................................................76
Speed camera warnings ..............................................................................................................76
Safety warnings ............................................................................................................................76
Units ..................................................................................................................................................77
Run in background ............................................................................................................................77
MyTomTom account ..........................................................................................................................77
System ...............................................................................................................................................78
Getting Help
79
Help ...................................................................................................................................................79
Product certification
80
Finding product certification information on your app .......................................................................80
Addendum
81
Copyright notices
83
4
Welcome to navigation with TomTom
This Reference Guide explains all you need to know about your new TomTom GO Mobile navigation
app.
The Get going chapter is a great place to start. You'll learn all about starting up, setting up and
planning your first route, and you'll see a quick introduction to TomTom services, which includes
Traffic, Speed Cameras and Danger Zones. To help you avoid traffic delays and get to your
destination quicker, you can use TomTom services even on the routes you drive every day.
For information about what you see in the app, go to:



What's on the screen
Using gestures
Main menu
Tip: There are also frequently asked questions (FAQs) at tomtom.com/support. Select the app
name from the list or enter a search term.
We hope you enjoy reading about and, most importantly, using your new GO Mobile app!
5
Get going
Starting the app
Tap this button on your device to start the GO Mobile app.
GO
Starting the app for the first time
When you start the GO Mobile app for the first time, select Get Started to open the app. You see the
following screens:




Tour - These screens show you the main features of the app. Read the screen, then swipe to
move to the next screen. On the last screen, select Next to exit the tour.
Download a Map - You are asked if you want to download a new map. Select the map you want
to use. You can download other maps at any time.
Your Information - You are asked if you want to send your information to TomTom. If you choose
not to send your information, you can still plan routes but you cannot use TomTom services.
Select Yes to send your information.
The map view.
The app has been started before
If you have started the app before, you see the map view.
If the app was in the background, you see the last screen you were looking at.
Language
The language used for buttons and menus in the GO Mobile app is the same as the language you
selected in your device settings.
If you change the device language, the voice used for spoken directions and other route instructions in
the GO Mobile app might not be compatible with the new device language. Go to voices in the
Settings menu and download a compatible voice.
Important: Some voices are large files that can take a long time to download. To prevent high data
charges we advise you to download a voice using a WiFi connection.
Sending information to TomTom
When you first start the GO Mobile app or you have reset the app, you are asked for permission to
send your location to TomTom and to send information about how you use the app. We use your
location to provide TomTom services near you and along your route, and to keep your map up-to-date.
We learn how you use the app so we can continually improve.
You can read more about how we use your information by selecting More information in the Send
information settings screen.
You can choose which information you share in System in the Settings menu.
6
Note: If you choose not to send location information to us, you will no longer receive our services.
This is because services need to send the location of your device to TomTom in order to receive the
traffic information related to where you are. The end date of your subscription remains the same,
even if you do not send this information to us.
Additional information
If you think that your information is not being used for the purpose for which you have provided it to
TomTom, contact us at tomtom.com/support.
You can find current and more detailed information at tomtom.com/privacy.
About TomTom services
TomTom services give you real-time information about traffic and speed cameras or danger zones on
your route. To help you avoid traffic delays and get to your destination quicker, you can use TomTom
services even on the routes you drive every day.
When your device is connected to the Internet, the GO Mobile app is always connected to TomTom
services - you don't have to do anything to activate TomTom services.
When you have used all your Free Kilometres or Free Miles, TomTom services still shows real-time
information on the map view. When you start driving, the app blocks the screen so you that can't use it
when driving. You must upgrade to Unlimited Navigation to use TomTom services again, or wait until
the next month to use Free Navigation.
Note: TomTom services are not available in all countries or regions, and not all services are
available in all countries or regions. For more information on available services in each region, go to
tomtom.com/services.
Important: To use TomTom services you need a continuous data connection (GPRS, EDGE, UMTS
or CDMA). Your mobile operator may charge you for using a wireless data connection.
Updating your GO Mobile app
You can let your GO Mobile app be updated automatically, or you can manually check for an update
by going to the Google Play Store.
Remember to download the latest version of this guide from tomtom.com/downloads.
Maps
When you start the GO Mobile app you have to download a map. Choose a map from the list of maps
shown for your current location. You can select All Maps to see a list of all the maps that are
available.
Tip: Some maps are very large. If you don't have much space on your device, choose a map that
covers only the area you need.
Select a map, then select Download to download the map.
Important: A map is a large file that can take a long time to download. To prevent high data charges
we advise you to download a map using a WiFi connection. Once downloading has started, you must
download the complete map before you can use the GO Mobile app.
When the download is complete, select OK to start the GO Mobile app.
7
Map updates
If a map update is available, select Download to download the update. Select Skip version to
continue using the old map. You can choose to download the next map release when it is available.
Select Ask me later to be informed about the current map update when you next start the GO Mobile
app.
GPS reception
When you first start the GO Mobile app, it may need a few minutes to find your GPS position and show
your current location on the map. Make sure you have GPS activated on your device.
Tip: The GPS settings are in the device's Settings app.
In areas where GPS reception is not possible, such as tunnels, your location may not be accurate.
Important: The GO Mobile app cannot give you route instructions until it has received location data.
Some devices need a data connection to obtain a GPS location.
If your device has no GPS reception, the GO Mobile app uses positioning information from WiFi
networks or mobile phone towers. This information is used for route planning and to determine your
approximate location.
Installing in your car
Only use an approved mount to hold your device when you are using it in your car. A range of
accessories to hold devices are available from tomtom.com/accessories.
Be careful where you install your device in your car. The device shouldn't block or interfere with any of
the following:




Your view of the road.
The controls in your car.
Your rear-view mirrors.
The airbags.
You should be able to reach the device easily without leaning or stretching.
Closing or running in the background
You can choose to continue running the GO Mobile app when it is in the background, or you can let
your device pause the GO Mobile app in the background when another app is started.
If the app is running in the background and you are driving on a planned route, you continue to hear
driving instructions.
Important: You still use your free miles when the app is running in the background.
If the app is paused in the background for a long time your device eventually closes the app.
To close the GO Mobile app yourself, return to the map view or guidance view then press your
device's back button. Select Close to close the app.
Getting help
You can get further help by going to tomtom.com/support.
For warranty and privacy information, go to tomtom.com/legal.
8
Planning a route to an address using search
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route to an address using search, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Search.
The search screen opens with the keyboard showing.
3. Use the keyboard to enter the name of the place you want to plan a route to.
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if they
are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë and
more.
You can search for an address, town, city, postcode or mapcode.
Tip: To search for a specific street in the United Kingdom or the Netherlands, type in a postcode,
then leave a space and then type in the house number. For example, "1017CT 35". For other
countries, postcodes are area-based and will give you a list of matching cities, towns and streets
in your search results.
Note: When searching, the whole map is searched. If you want to change how the search is
done, select the button to the right of the search box. You can then change where the search is
done, for example, to being along the route or in a city.
4. As you type the address, suggestions based on what you have entered are shown in columns.
You can continue typing or select a suggestion.
Tip: To see more results, hide the keyboard or swipe the results list to scroll it.
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
9
5. Select an address suggestion.
6. Enter the house number if you have one and haven't entered it already.
Tip: If you enter a house number that is not found, then the number appears red. The nearest
house number that is found is shown in the Drive button. You can enter a new house number, or
you can select Drive to drive to the nearest house number.
7. Select Drive.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using the map
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route using the map, do the following:
10
1. Move the map and zoom in until you can see the destination that you want to navigate to.
2. When you have found your destination on the map, select it by pressing and holding the screen for
about one second.
A pop-up menu shows the nearest address.
3. To plan a route to this destination, select the drive button:
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: You can use the location you selected in other ways, such as adding it to My Places, by
selecting the pop-up menu button.
11
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
12
Free Navigation and Unlimited Navigation
Using your Free Navigation
Free navigation on the TomTom GO Mobile app has the same features as unlimited navigation,
including TomTom Traffic, Speed Cameras and Danger Zones - you can even download any map you
want.
When you first install the the app you receive some free kilometres or miles and a one-time bonus
amount of kilometres or miles. Any unused bonus kilometres or miles at the end of the first month will
be transferred to the next month. At the start of every subsequent month you receive 75 free
kilometres (xx miles). These monthly free kilometres or miles are not transferred to the next month.
In the main menu, you can see how many free kilometres or miles you have remaining.
Note: You see kilometres or miles depending on what is used in your current location. You can
change between kilometres and miles by selecting Units in the Settings menu.
You use your free kilometres or miles when you are moving, even if you haven't planned a route. If
you don't want to use your free kilometres or miles, you must close the app.
If you are going to make longer journeys or use the GO Mobile app more frequently, upgrade to
unlimited navigation.
Driving with Free Navigation
If you are planning a route or driving, you might not have enough free kilometres or miles to reach your
destination. Even if you had enough free kilometres or miles when you planned your route, changing
traffic conditions may cause the GO Mobile app to find a quicker route that is longer than your original
route.
A message is shown on the screen if you don't have enough free kilometres or miles to reach your
destination.
Upgrade to unlimited navigation to make sure you can navigate all the way to your destination.
Upgrading to Unlimited Navigation
Upgrading to Unlimited Navigation means that you can use the TomTom GO Mobile app for all of your
journeys, every day.
Important: If you are outside of the area covered by your mobile data plan, you may be liable for extra
roaming charges while using TomTom services.
To upgrade to Unlimited Navigation, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select the Upgrade button.
3. Select the duration that you want to use unlimited navigation.
13
4. Create a new MyTomTom account, or log in to your existing MyTomTom account.
Important: Take care when choosing a country during account creation. The correct country is
needed if you make a purchase from TomTom and it cannot be changed after the account has been
created.
Note: If you have a MyTomTom account for a TomTom navigation device, you cannot use that
account for the GO Mobile app. You must open a new account for your app.
For more information on MyTomTom accounts, go to tomtom.com/mytomtom.
Your purchase is completed in the GO Mobile app. If payment is successful, Unlimited Navigation
starts within a few minutes.
Any Free Navigation kilometres or miles that you haven't used are stored for you. You can use the
stored kilometres or miles again when your Unlimited Navigation subscription has expired.
Existing Unlimited Navigation subscription
If you reinstalled the GO Mobile app on your device and you already have an Unlimited Navigation
subscription, select MyTomTom Account in the Settings menu and log in to your MyTomTom
account again.
14
What's on the screen
The map view
The map view is shown when you have no planned route. Your actual location is shown as soon as
your device has found your GPS location.
You can use map view in the same way as you might look at a traditional paper map. You can move
around the map using gestures, and zoom using the zoom buttons.
Important: Everything on the map is interactive including the route and the map symbols - try
selecting something and see what it does!
Tip: To open a pop-up menu for an item on the map, for example a route or a POI, select the item
to open the menu. To select a location on the map, select and hold the location until the pop-up
menu opens.
The map shows your current location and many other locations such as your My Places locations.
If you have not planned a route the map is zoomed out to show the area around your location.
If you have planned a route, your complete route is shown on the map. You can add stops to your
route directly from the map. When you start to drive, the guidance view is shown.
15
1. Back button. This button returns the map to an overview of your whole route or, if no route is
planned, moves the map to put your current location at the centre.
2. Switch view button. Select the switch view button to change between the map view and the
guidance view. When in map view, if you are driving, the small arrow rotates to show you your
current driving direction, with north being up.
3. Zoom buttons. Select the zoom buttons to zoom in and out.
4. Current location. This symbol shows your current location. Select it to add it to My Places or
search near your current location.
Note: If your device cannot find your location using GPS or other methods, the symbol appears
grey.
5. Selected location. Press and hold to select a location on the map. Select the pop-up menu button
to show options for the location, or select the drive button to plan a route to the location.
6. Main Menu button. Select the button to open the Main Menu.
7. Map symbols. Symbols are used on the map to show your destination and your saved places:

Your destination.

Your home location. You can set your home location in My Places.

A stop on your route.

8.
9.
10.
11.
A location saved in My Places.
Select a map symbol to open the pop-up menu, then select the menu button to see a list of actions
you can take.
Traffic information. Select the traffic incident to display information about the traffic delay.
Your route, if you have planned a route. Select the route to clear it, change the route type, add a
stop or save changes to your route.
Speed cameras on your route. Select a speed camera to display information about that camera.
Route bar. The route bar is shown when you have planned a route.
The guidance view
The guidance view is used to guide you along the route to your destination. The guidance view is
shown when you start driving. You see your current location and details along your route, including 3D
buildings in some cities.
The guidance view is normally in 3D. To show a 2D map with the map moving in your direction of
travel, change the 2D and 3D default settings.
Tip: When you have planned a route and the 3D guidance view is shown, select the switch view
button to change to the map view and use the interactive features.
16
When the app starts after it was turned off and you have a route planned, you are shown the map view
with your planned route.
1. Switch view button. Select the switch view button to change between the map view and the
guidance view.
2. Zoom buttons. Select the zoom buttons to zoom in and out.
Tip: On most devices you can also pinch to zoom in and out.
3. Instruction panel. This panel shows the following information:

The direction of your next turn.

The distance to your next turn.

The name of the next road on your route.

Lane guidance at some junctions.
4. Route symbols. Symbols are used on your route to show your starting location, your stops, and
your destination.
5. Main Menu button. Select the button to show the Main Menu.
6. Speed panel. This panel shows the following information:

The speed limit at your location.

Your current speed. If you drive more than 5 km/h or 3 mph over the speed limit the speed
panel turns red. If you drive less than 5 km/h or 3 mph over the speed limit the speed panel
turns orange.

The name of the street you are driving on.
7. Current location. This symbol shows your current location.
17
Note: If your device cannot find your location using GPS or other methods, the symbol appears
grey.
8. Route bar. The route bar is shown when you have planned a route.
The route bar
The route bar is shown when you have planned a route. It has an arrival information panel at the top,
and a bar with symbols underneath.
Note: The distance ahead shown by the route bar depends on the overall length of your route.
The arrival information panel shows the following information:
 The estimated time that you will arrive at your destination.
 The length of time to drive to the destination from your current location.
 A parking button is shown near the destination flag when parking is
available near your destination.
Tip: If your destination is in a different time zone, you see a plus (+)
or a minus (-) sign and the time difference in hours and half hours in
the arrival information panel. The estimated time of arrival is the local
time at your destination.
If you have stops on your route, select this panel to change between
information about the next stop and your final destination.
You can choose the information you see on the arrival information panel.
The bar uses symbols to show the following information:
 The next two stops on your route.
 Petrol stations that are directly on your route.
 TomTom Traffic.
 TomTom Speed Cameras and Danger Zones.
The symbols are in the order that they occur on your route. For traffic
incidents, the symbol for each incident alternates between showing the
type of incident and the delay in minutes. Select a symbol to see more
information about a stop, an incident or a speed camera.
The total time delay due to traffic jams and other incidents on your route,
including information provided by IQ Routes, is shown above the symbols.
For a complete list of incident types, see Traffic incidents.
The bottom of the route bar represents your current location and shows
the distance to the next incident on your route.
Note: To make the route bar more readable some incidents may not be shown. These incidents will
always be of minor importance and only cause short delays.
The route bar also shows status messages, for example Finding fastest route or Playing route
preview.
Rotating your device
You can use your device in a landscape or a portrait position. You might find it easier to search for
something with the device in the portrait position, but drive to your destination with the device in the
landscape position.
When you turn your device to a portrait position, some parts of the screen appear in a different place.
Here are some examples:

The route bar stays on the right, but the arrival information panel is shown in a bar across the top
of the screen.
18

The search results only shows one column. Swipe left or right to show another column.
You can rotate your device at any time.
Advanced Lane Guidance
Note: Lane guidance is not available for all junctions or in all countries.
Advanced Lane Guidance helps you prepare for motorway exits and junctions by showing the correct
driving lane for your planned route.
As you approach an exit or junction, the lane you need is shown on the screen and in the instruction
panel.
Tip: To close the lane image, select anywhere on the screen or press the back button.
To turn lane images off, select the Settings button in the Main Menu, then select Appearance. Switch
off the Show previews of motorway exits setting.
Time-dependent speed limits
Some speed limits change depending on the time of day. For example, you may see the speed limit
near schools decrease to 40 km/h or 25 mph in the morning between 08.00 - 09.00 and in the
afternoon between 15.00 - 16.00. Where possible, the speed limit shown in the speed panel changes
to show these variable speed limits.
Some speed limits change depending on driving conditions. For example, the speed limit will decrease
if there is heavy traffic, or the weather conditions are bad. These variable speed limits are not shown
in the speed panel. The speed shown in the speed panel is the maximum speed limit allowed in good
driving conditions.
Important: The speed limit shown in the speed panel is only an indication. You must always obey the
actual speed limit for the road you are on and the conditions you are driving in.
19
Using gestures
Using gestures
You use gestures to control your device.
This Reference Guide explains which gestures to use throughout the guide but here is a complete list
of all the gestures you can use.
Double tap
Touch one finger on the screen twice in rapid succession.
Example of when to use this: Zooming in on the map.
Drag
Put one finger on the screen and move it across the screen.
Example of when to use this: Scrolling around in the map.
Flick
Flick the tip of a single finger across the screen.
Example of when to use this: Scrolling a big distance on the map.
Press and hold
Put one finger on the screen for more than 0.5 second.
Example of when to use this: Opening the pop-up menu for a place on the
map.
Pinch to zoom
Touch the screen with your thumb and a finger. Move them apart to zoom in
or move them together to zoom out.
Example of when to use this: Zooming in and out on the map.
Tip: Pinch to zoom isn't available on all devices. When pinch to zoom
isn't available on your device, use the zoom buttons to zoom in and out.
Tap or select
Tap a single finger on the screen.
Example of when to use this: Selecting an item in the Main Menu.
Tip: To open a pop-up menu for an item on the map, select and hold the
item until the menu opens.
20
Main Menu
Navigation buttons
On the map view or guidance view, select the Main Menu button to open the Main Menu.
The following navigation buttons are available in the Main Menu:
Search
Select this button to search for an address, a place or a Point of Interest,
then plan a route to that location.
Current route
Select this button to clear or change your planned route.
Report Speed
Camera
Select this button to report a speed camera.
My Places
Select this button to show your saved places.
My Routes
Select this button to show your saved routes.
21
Parking
Petrol Station
Upgrade
Select this button to find car parks.
Select this button to find petrol stations.
Select this button when you want to upgrade to unlimited navigation.
Other buttons
On the map or guidance view, select the Main Menu button to open the Main Menu.
The following buttons are available in the Main Menu screen, in addition to the navigation buttons:
Select this button to upgrade to unlimited navigation.
Select this button to open the Settings Menu.
Select this button to return to the previous screen.
Select this button to return to the map view or guidance view.
This symbol shows that the TomTom Traffic service is active.
This symbol shows that the TomTom Traffic service is not active.
Select this button to switch off voice instructions. You will no longer hear
spoken route instructions but you will still hear information such as traffic
information and warning sounds.
Tip: You can select the types of instructions you want to hear. Select
22
Voices in the Settings Menu and select the instructions you want to hear.
Select this button to switch on voice instructions.
Select this button to reduce the brightness of the screen and display the
map in darker colours.
When driving at night or when driving through a dark tunnel, it is easier to
view the screen and less distracting for the driver if the brightness of the
screen is dimmed.
Tip: Your device automatically switches between day and night colours
depending on the time of day. To switch off this feature, select Appearance in the Settings menu and switch off Switch to night colours when
dark.
Select this button to increase the brightness of the screen and display the
map in brighter colours.
Volume control
On the map or guidance view, select the Main Menu button to open the Main Menu.
Select and slide the volume control to change the volume of voice instructions and warnings. If the
voice instructions are switched off, the volume control will still change the volume of the warnings.
Important: The app volume control and the device volume control are linked to each other. Changing
the app volume also changes the device volume, and changing the device volume also changes the
app volume.
23
Using Quick Search
About search
You use search to find a wide range of places and then navigate to them. You can search for the
following:










A specific address, for example, 123 Oxford Street, London.
A partial address, for example, Oxford st Lon.
A type of place, for example, petrol station or restaurant.
A place by name, for example, Starbucks.
A postcode, for example, W1D 1LL for Oxford Street, London.
A city to navigate to a city centre, for example, London.
A POI (Point of Interest) near your current location, for example, restaurant near me.
A contact in your smartphone contacts app.
A mapcode, for example, WH6SL.TR10
Latitude and longitude coordinates, for example,
N 51°30′31″ W 0°08′34″.
Tip: To search for a specific street in the United Kingdom or the Netherlands, type in a postcode,
then leave a space and then type in the house number. For example, "1017CT 35". For other
countries, postcodes are area-based and will give you a list of matching cities, towns and streets in
your search results.
Planning a route to a POI using search
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route to a POI type or a specific POI using search, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Search.
The search screen opens with the keyboard showing.
3. Use the keyboard to enter the name of the place you want to plan a route to.
24
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if they
are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë and
more.
You can search for a POI (Point of Interest) type, such as a restaurant or tourist attraction. Alternatively, you can search for a specific POI, for example "Rosie's Pizzeria".
Note: When searching, the whole map is searched. If you want to change how the search is
done, select the button to the right of the search box. You can then change where the search is
done, for example along the route or in a city.
4. As you type, suggestions based on what you have entered are shown in columns. You can
continue typing or select a suggestion.
Tip: To see more results, hide the keyboard or swipe the results list to scroll it.
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
5. Select a POI type or an individual POI. If you selected a POI type, select a POI.
The location is shown on the map.
6. To plan a route to this destination, select the drive button:
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
25
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Entering search terms
Select Search in the Main menu to start searching for addresses, POIs or contacts. The search
screen opens showing the device keyboard and the following buttons:
Tip: Hide the device keyboard to show the whole search screen.
1. Back button.
Select this button to go back to the previous screen.
2. Search input box.
Enter your search term here. As you type, matching addresses and POIs are shown.
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if they
are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë and
more.
Tip: To edit, select a word you have already typed to place the cursor. You can then insert or
delete characters.
3. Search results list
Swipe the screen left or right to show the Contacts or the Addresses column.
Tip: When you only see only one or two columns, swipe the screen to show another column.
4. Type of search.
By default, the whole of the current map is searched. Once you have used search, the last search
type you selected is used. Select this button to change the type of search to any of the following:
Whole map
Select this option to search the whole of your current map with no limit
to the search radius. Your current location is the centre of the search.
The results are ranked by exact match.
26
Near me
Select this option to search with your current GPS location as the
search centre. The results are ranked by distance.
In town or city
Select this option to use a town or city as the centre for your search.
You need to enter the town or city name using the keyboard. When you
have selected the town or city from the results list, you can search for
an address or POI in that city.
Along route
When a route has been planned, you can select this option to search
along your route for a specific type of location, for example, petrol
stations. When prompted, enter the type of location and then select it in
the right-hand column to carry out the search.
Near destination
When a route has been planned, you can select this option to use your
destination as the centre for your search.
Latitude Longitude
Select this option to enter a pair of latitude longitude coordinates.
5. View button.
Select this button to return to the map view or guidance view.
6. List/map button.
Select this button to switch between showing the results in a list or showing the results on the
map.
7. Show/hide keyboard.
Select this button to show the keyboard. Hide the keyboard using the device's back function.
Tip: To cancel a search, select the map/guidance view button in the top right-hand corner of the
screen.
Working with search results
Your search results are shown in two columns.
Address and city matches are shown in the left-hand column, and POIs, types of POIs and Places are
shown in the right-hand column.
Tip: To see more results, hide the keyboard or swipe the results list to scroll it.
27
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
When you select an address from the list of search results, you can choose to show it on the map, add
a crossroad or plan a route to that chosen location. To get an exact address you can add the house
number.
If you show the result on the map, you can use the pop-up menu to add the location to My Places or
search near this location. If a route is already planned, you can add the location to your current route.
Note: The best search results are shown on the map. When you zoom in, the lower ranked search
results are gradually shown.
28
About postcodes
When searching using a postcode, your results depend on the type of postcode used in the country
that you are searching in.
The following types of postcodes are used:


Postcodes that navigate you to a street or part of a street.
Postcodes that navigate you to an area comprising, for example, a single town, several villages in
a rural area or a district in a large city.
Postcodes for streets
Countries such as the Netherlands and the United Kingdom use this type of postcode. When you
search using this type of postcode, enter the postcode, then leave a space and then optionally enter
the house number. For example, "1017CT 35". Your device then plans a route to a specific house or
building on a specific street.
Postcodes for areas
Countries such as Germany, France and Belgium use this type of postcode. If you search using a
postcode for an area, your results include all the streets in a city district, the whole town, or the villages
within that postcode.
You may get results from multiple countries if you enter a postcode for an area.
Note: If you search using a postcode for an area, you will not get a single address in your results.
This type of postcode is still very useful in reducing the number of search results. For example, a
search for Neustadt in Germany returns a long list of possible results. Adding a space followed by the
postcode for an area narrows the results down to the Neustadt that you are looking for.
As another example, if you want to search in a city, enter a postcode for an area and select the city
centre you are searching for from the results.
About mapcodes
In countries where roads and houses have no names or addresses, you can use a mapcode instead.
A mapcode represents a location.
Every location on Earth, including those in the sea like islands and oil rigs, can be represented by a
mapcode. Mapcodes are short, and easy to recognise, remember and communicate. They are precise
to a few metres, which is good enough for every-day use.
Go to mapcode.com for instructions on how to find the mapcode for a location.
Mapcodes are more precise and more flexible than the address on a business card. You can choose a
location that you want to associate with your address, for example, the main entrance or the entrance
to a car park.
List of POI type icons
Legal and financial services
Court house
Cash dispenser
Legal - Solicitors
Financial institution
29
Legal - other services
Food services
Convenience store
Fast food restaurant
Restaurant
Chinese restaurant
Accommodation
Hotel or motel
Luxury hotel
Camping ground
Economy chain hotel
Emergency services
Hospital or polyclinic
Dentist
Police station
Veterinarian
Doctor
Fire station
Car-related services
Outside parking
Petrol station
Parking garage
Car wash
Car dealer
Vehicle inspection centre
Rental car facility
Electrical car charging
point(s)
Rental car parking
Car repair facility
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Other services
Embassy
Pet services
Government office
Telecommunication
Company
Community service
Post office
Pharmacy
Shopping centre
Beauty services
Tourist information office
Shop
College or university
School
Library
Convention centre
Casino
Winery
Theatre
Tourist attraction
Cinema
Zoo
Concert hall
Amusement park
Museum
Exhibition centre
Education
Leisure
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Opera
Cultural centre
Nightlife
Leisure centre
Playing field
Swimming pool
Mountain peak
Water sports
Beach
Tennis court
Park or recreation area
Ice skating rink
Yacht basin or marina
Sports centre
Stadium
Golf course
Church
Place of worship
Railway station
Mountain pass
Airport
Scenic or panoramic view
Ferry terminal
Postcode
Sport
Religion
Travel
Note: Not used in all
countries.
Border crossing
Residential area
32
Bus station
Petrol station
Toll gate
Electrical car charging
stations
Rest area
Truck stop
City centre
33
Planning a route
Planning a route to an address using search
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route to an address using search, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Search.
The search screen opens with the keyboard showing.
3. Use the keyboard to enter the name of the place you want to plan a route to.
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if they
are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë and
more.
You can search for an address, town, city, postcode or mapcode.
Tip: To search for a specific street in the United Kingdom or the Netherlands, type in a postcode,
then leave a space and then type in the house number. For example, "1017CT 35". For other
countries, postcodes are area-based and will give you a list of matching cities, towns and streets
in your search results.
Note: When searching, the whole map is searched. If you want to change how the search is
done, select the button to the right of the search box. You can then change where the search is
done, for example, to being along the route or in a city.
4. As you type the address, suggestions based on what you have entered are shown in columns.
You can continue typing or select a suggestion.
34
Tip: To see more results, hide the keyboard or swipe the results list to scroll it.
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
5. Select an address suggestion.
6. Enter the house number if you have one and haven't entered it already.
Tip: If you enter a house number that is not found, then the number appears red. The nearest
house number that is found is shown in the Drive button. You can enter a new house number, or
you can select Drive to drive to the nearest house number.
7. Select Drive.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route to a city centre
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
35
To plan a route to a city centre using search, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Search.
The search screen opens with the keyboard showing.
3. Use the keyboard to enter the name of the city or town you want to plan a route to.
You can search for a town, city, or postcode.
Tip: To search for a specific city you can use the city's postcode or the country. For example,
searching for Essen will return many results. If you search for Essen 2910 or Essen Belgium then
that city will be at the top of the results. You can then search in the city.
Tip: When searching, the whole map is searched. If you want to change how the search is done,
select the button to the right of the search box. You can then change where the search is done,
for example, to being along the route or in a city.
4. As you type the address, suggestions based on what you have entered are shown in columns.
You can continue typing or select a suggestion.
Tip: To see more results, hide the keyboard or swipe the results list to scroll it.
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
5. Select the city in the left-hand column.
36
The city name is shown in the right side of the search input box, and the city centre POI is shown
below in the right-hand column.
6. Select the city centre POI.
The city centre location is shown on the map.
7. Select Drive.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route to a POI using search
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route to a POI type or a specific POI using search, do the following:
1. Select the Main Menu button to open the Main Menu.
37
2. Select Search.
The search screen opens with the keyboard showing.
3. Use the keyboard to enter the name of the place you want to plan a route to.
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if they
are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë and
more.
You can search for a POI (Point of Interest) type, such as a restaurant or tourist attraction. Alternatively, you can search for a specific POI, for example "Rosie's Pizzeria".
Note: When searching, the whole map is searched. If you want to change how the search is
done, select the button to the right of the search box. You can then change where the search is
done, for example along the route or in a city.
4. As you type, suggestions based on what you have entered are shown in columns. You can
continue typing or select a suggestion.
Tip: To see more results, hide the keyboard or swipe the results list to scroll it.
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
5. Select a POI type or an individual POI. If you selected a POI type, select a POI.
38
The location is shown on the map.
6. To plan a route to this destination, select the drive button:
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using the map
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route using the map, do the following:
1. Move the map and zoom in until you can see the destination that you want to navigate to.
2. When you have found your destination on the map, select it by pressing and holding the screen for
about one second.
A pop-up menu shows the nearest address.
39
3. To plan a route to this destination, select the drive button:
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: You can use the location you selected in other ways, such as adding it to My Places, by
selecting the pop-up menu button.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using My Places
To navigate to one of My Places from your current location, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select My Places.
40
A list of all your Places opens.
3. Select the Place you want to navigate to, for example Home.
Your chosen Place is shown on the map with a pop-up menu.
4. To plan a route to this Place, select the drive button:
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route to a contact using search
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route to a contact in your smartphone contacts app, do the following:
1. Select the Main Menu button to open the Main Menu.
41
2. Select Search.
The search screen opens with the keyboard showing.
3. Use the keyboard to enter the name of your contact you want to plan a route to.
Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if they
are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë and
more.
Note: When searching, the whole map is searched. If you want to change how the search is
done, select the button to the right of the search box. You can then change where the search is
done, for example along the route or in a city.
4. As you type, suggestions based on what you have entered are shown in columns. You can
continue typing or select a suggestion.
Select Contacts, or swipe left to show the Contacts column.
Tip: To see more results, hide the keyboard or swipe the results list to scroll it.
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
5. Select the contact you want.
42
Your contact is shown on the map.
6. To plan a route to this destination, select the drive button:
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using a contact
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
Note: To plan a route using a contact in your Contacts app, the contact must have a full address.
To plan a route using a contact in your smartphone contacts app, do the following:
1. Open the contacts app on your phone.
2. Select the contact you want to plan a route to.
3. Select the contact's address.
The option screen opens.
4. Select the GO Mobile app button.
5. The GO Mobile app opens.
43
The contact's address is shown on the map.
6. To plan a route to this destination, select the drive button:
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using coordinates
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route using a pair of coordinates, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Search.
The search screen opens with the keyboard showing.
3. Select the type of search button to the right of the search box.
4. Select Latitude Longitude.
5. Type in your pair of coordinates. You can enter any of these coordinate types:

Decimal values, for example:
44
N 51.51000 W 0.13454
51.51000 -0.13454
Tip: For decimal values you don't have to use a letter to indicate the latitude and longitude.
For locations west of the 0 meridian and locations south of the equator, use a minus sign (-)
before the coordinate.


Degrees, minutes and seconds, for example:
N 51°30′31″ W 0°08′34″
GPS standard coordinates, for example:
N 51 30.525 W 0 08.569
Note: The bar below the coordinates goes red if you enter coordinates that are not recognised by
your GO Mobile.
6. As you type in the coordinates, suggestions are shown based on what you have entered. You can
continue typing or select a suggestion.
Towns and roads are shown on the left, POIs are shown on the right.
Tip: To see more results, hide the keyboard or swipe the results list to scroll it.
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
7. Select a suggestion for your destination.
The location is shown on the map.
8. To plan a route to this destination, select the drive button:
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route using a mapcode
Important: In the interest of safety and to avoid distractions while you are driving, you should always
plan a route before you start driving.
To plan a route using a mapcode, do the following:
1. Select the Main Menu button to open the Main Menu.
45
2. Select Search.
The search screen opens with the keyboard showing.
3. Type in your mapcode. You can enter any of these mapcode types:

International, for example, WH6SL.TR10.

Country-specific, for example, GBR 8MH.51.

Alternative country-specific, for example, GBR 28.Y6VH or GBR LDGZ.VXR.
Tip: All the mapcodes in this example are for the same location - Edinburgh Castle in the UK.
See About mapcodes for information on how to get a mapcode for a location.
4. As you type in the mapcode, suggestions are shown based on what you have entered. You can
continue typing or select a suggestion.
Towns and roads are shown on the left, POIs are shown on the right.
Tip: To see more results, hide the keyboard or swipe the results list to scroll it.
Tip: You can switch between seeing the results on the map or in a list by selecting the list/map
button:
5. Select a suggestion for your destination.
6. Select Drive.
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the
time difference in hours and half hours in the arrival information panel. The estimated time of
arrival is the local time at your destination.
Tip: You can add a stop to a route that you have already planned.
Tip: You can save a route using My Routes.
Planning a route in advance
You can plan a route in advance before you drive it. You can save the route as part of your My Routes
list.
To plan a route in advance, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Search.
The search screen opens with the keyboard showing.
46
3.
4.
5.
6.
Use the keyboard to enter the name of the location you want to use as a starting point.
Select an address or POI suggestion.
Select Show on Map.
Select the pop-up menu button.
A pop-up menu shows a list of options.
7. Select Use as Starting Point.
8. Repeat the search steps to choose your destination, and then select the drive button in the pop-up
menu:
Your route is planned using your chosen starting point and destination. The estimated time of
arrival is shown at the top of the route bar.
Tip: If you don't want to use search to choose your starting point and destination, go to the map
view and press and hold to select a location.
Tip: Stops, POIs, Places and the destination can all be selected as starting points using their
pop-up menus.
Changing the starting point to be your current location
1. Select the starting point of the route in the map view.
2. Select the pop-up menu button.
A pop-up menu shows a list of options.
3. Select Remove Starting Point.
Your route is replanned with your current location as the starting point.
47
Changing the starting point into a stop
1. Select the starting point on the route in the map view.
2. Select the pop-up menu button.
A pop-up menu shows a list of options.
3. Select Change to a Stop.
Your route is replanned with the starting point changed into a stop.
Finding a car park
To find a car park, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Parking.
The map opens showing the locations of car parks.
If a route is planned, the map shows car parks near your destination. If a route isn't planned, the
map shows car parks near your current location.
48
You can change the screen to show a list of car parks by pressing this button:
You can select a car park from the list to locate it on the map.
Tip: You can scroll down the list of results using the scroll bar on the right side of the screen.
If you want to change how the search is done, select the button to the right of the search box. You
can then change where the search is carried out, for example, to search near you or the whole
map.
3. Select a car park from the map or the list.
A pop-up menu opens on the map showing the name of the car park.
49
4. To plan a route to your chosen car park, select the drive button:
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
Tip: You can add a car park as a stop on your route by using the pop-up menu.
Finding a petrol station
To find a petrol station, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Petrol Station.
The map opens showing the locations of petrol stations.
If a route is planned, the map shows petrol stations along your route. If a route isn't planned, the
map shows petrol stations near your current location.
You can change the screen to show a list of petrol stations by pressing this button:
You can select a petrol station from the list to locate it on the map.
50
Tip: You can scroll down the list of results using the scroll bar on the right side of the screen.
If you want to change how the search is done, select the button to the right of the search box. You
can then change where the search is carried out, for example, to search near you or the whole
map.
3. Select a petrol station from the map or the list.
A pop-up menu opens on the map showing the name of the petrol station.
4. To plan a route to your chosen petrol station, select the drive button:
A route is planned and then guidance to your destination begins. As soon as you start driving, the
guidance view is shown automatically.
51
Tip: You can add a petrol station as a stop on your route by using the pop-up menu. A petrol
station that is a stop on your route has a blue icon.
52
Changing your route
The Current Route Menu
When you have planned a route, select the Current Route button in the Main Menu to open the
Current Route Menu.
The following buttons are available in the Current Route Menu:
Clear Route
Select this button to clear the currently planned route.
The Current Route Menu closes and you return to the map view.
Change Route
Type
Select this button to change the type of route used to plan your route. Your
route will be recalculated using the new route type.
Avoid on This
Route
Select this button to avoid some types of route features that are on your
currently planned route. These include ferries, toll roads and unpaved
roads.
Add Stop to Route
Select this button to add a stop to your currently planned route. You can
also add a stop to your route directly from the map.
Play Route
Preview
Select this button to watch a preview of your planned route.
Stop Route
Preview
Select this button to stop the preview of your planned route.
Add to My Routes
If you plan a new route that has not already been saved, you see this
button. Select this button to save this route as part of your My Routes list.
53
Drive via Here
Select this button to plan a route from your current location to the starting
point of a My Route. The starting point is converted to a stop.
Types of route
Select Change Route Type to change the type of route planned to your current destination. Your
route is recalculated using the new route type.
You can select the following types of route:






Fastest route - the fastest route to your destination.
Shortest route - the shortest route to your destination. This may take much longer than the
fastest route.
Most eco-friendly route - the most fuel-efficient route.
Avoid Motorways - this type of route avoids all motorways.
Walking Route - this type of route is optimised for walking.
Bicycle Route - this type of route is optimised for bicycles.
You can set the default route type in the Settings Menu.
Route features
You can choose to avoid some features that are on your currently planned route. You can avoid the
following route features:




Toll Roads
Ferries and car shuttle trains
Carpool Lanes
Unpaved Roads
Note: Carpool lanes are sometimes known as High Occupancy Vehicle Lanes (HOV lanes) and are
not present in every country. To travel on these lanes, you may need to have more than one person
in the car, for example, or the car may need to use environmentally-friendly fuel.
If you choose to avoid a route feature, a new route is planned.
In Route Planning in the Settings Menu, you can set how each route feature is handled when a new
route is planned.
Adding a stop to your route from the current route menu
1. In the Main Menu, select Current Route.
2. Select Add Stop to Route.
The map view is shown.
3. To select a stop, do one of the following steps:

Zoom in on the map, then press and hold to select a location. In the pop-up menu, select Add
to Current Route.

Select Search and search for a location. When you have found a location, select the Add
Stop to Route button.
Your route is recalculated to include your stop.
54
Adding a stop to your route using the map
1. Press the switch view button to show the map.
Your complete route is shown on the map.
2. Zoom in on the map, then press and hold to select a location.
3. Select the pop-up menu button.
4. Select Use in Route.
5. Select Add to Current Route.
Your route is recalculated to include your stop.
Deleting a stop from your route
1. Press the switch view button to show the map.
Your complete route is shown on the map.
2. In the route bar, press the stop you want to delete.
The map zooms in to the stop and shows a pop-up menu.
Tip: If you select the wrong stop press the back button to return to the map.
3. Select Delete This Stop.
The stop is deleted and your route is recalculated.
Reordering stops on a route
Note: If you have a route with no stops, you can use this button to reverse the route.
1. In the Map View, select the route.
Tip: Zoom in on the route to make it easier to select.
2. Select Manage Stops, then Reorder Stops.
The map view is shown with the route cleared. The destination and all the stops are shown on the
map.
3. Select the stops one by one in the order you wish to drive them.
The symbols change to a flag as you select each stop.
4. Select your destination.
Your route is recalculated with the stops in the changed order.
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My Routes
About My Routes
My Routes provides an easy way to create saved routes with optional stops, sometimes known as an
itinerary. You can use My Routes to save, retrieve and edit routes.
You may want to use My Routes in one or more of the following situations:



While working - Your job involves driving several routes with multiple stops on a daily basis. Your
routes can change and you need to be flexible and be able to change the order of your stops or
change the planned route.
While on holiday - You are going on holiday and want to plan and save a route. Your route
includes scenic roads, stops at various hotels, and other places like tourist attractions.
While commuting to work - You want to add one or two regular stops between home and work.
Your route back home in the evening is the reverse of your route to work in the morning.
You can add the route that you have planned on the map to your My Routes list by selecting it.
Saving a route
1. Plan a route using the steps described in Planning a route.
Tip: If you cannot see your planned route on the map view, select the back button to show your
route.
2. Select the route.
3. Select the pop-up menu button to open the menu.
4. Select Manage Route, then Add to My Routes.
The name of the route is shown in the edit screen.
5. Edit the name of the route so that you can easily recognise it.
6. Select Done to save your route in the My Routes list.
Tip: You can also save a route using the Add to My Routes button in the Current Route menu.
Navigating using a saved route
To navigate using a previously saved route, do the following:
1. In the Main Menu, select My Routes.
56
2. Select a route from your list.
The route is shown on the map view.
3. To navigate to the start of the saved route, select Drive.
The starting point of the saved route is converted to your first stop and then the route is planned.
Guidance to your destination begins from your current location. As soon as you start driving, the
guidance view is shown automatically.
Tip: There are two other ways to navigate using a saved route:
Select the starting point of the route. When the pop-up menu opens, select Change to a Stop.
Alternatively, select Drive to Route in the Current Route menu.
Adding a stop to a saved route using the map
Note: You can also press and hold a location on the map and select Add to Current Route from
the pop-up menu.
1. Press the switch view button to show the map.
Your complete route is shown on the map.
2. Select the route.
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3. Select the pop-menu button to open the menu.
4. Select Add Stop to Route.
Tip: Add Stop to Route can also be found in the Manage Stops sub-menu.
5. Select your new stop on the map.
Tip: If you know the name of your new stop, you can use Search to select your stop instead of
using the map.
6. Select the Add Stop button to add this location as a stop.
Your route is recalculated to include your stop.
Tip: To update the saved route in your My Routes list with the changes, select the route om the
map then select Save Changes to Route in the pop-up menu.
Deleting a route from My Routes
1.
2.
3.
4.
In the Main Menu, select My Routes.
Select Edit List.
Select the routes you want to delete.
Select Delete.
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Traffic
About TomTom Traffic
TomTom Traffic is a unique TomTom service providing real-time traffic information. For more
information about TomTom services, go to tomtom.com/services.
In combination with IQ Routes, TomTom Traffic helps you plan the optimum route to your destination
taking into account the current local traffic conditions.
The GO Mobile app regularly receives information about the changing traffic conditions. If traffic jams
or other incidents are found on your current route, your device will offer to replan your route to try and
avoid any delays.
To get TomTom services on your GO Mobile app, your device must have a mobile data connection.
Important: If you are outside of the area covered by your mobile data plan, you may be liable for extra
roaming charges while using TomTom services.
Note: TomTom services are not available in all countries or regions, and not all services are
available in all countries or regions. For more information on available services in each region, go to
tomtom.com/services.
The route bar
The route bar is shown when you have planned a route. It has an arrival information panel at the top,
and a bar with symbols underneath.
Note: The distance ahead shown by the route bar depends on the overall length of your route.
59
The arrival information panel shows the following information:
 The estimated time that you will arrive at your destination.
 The length of time to drive to the destination from your current location.
 A parking button is shown near the destination flag when parking is
available near your destination.
Tip: If your destination is in a different time zone, you see a plus (+)
or a minus (-) sign and the time difference in hours and half hours in
the arrival information panel. The estimated time of arrival is the local
time at your destination.
If you have stops on your route, select this panel to change between
information about the next stop and your final destination.
You can choose the information you see on the arrival information panel.
The bar uses symbols to show the following information:
 The next two stops on your route.
 Petrol stations that are directly on your route.
 TomTom Traffic.
 TomTom Speed Cameras and Danger Zones.
The symbols are in the order that they occur on your route. For traffic
incidents, the symbol for each incident alternates between showing the
type of incident and the delay in minutes. Select a symbol to see more
information about a stop, an incident or a speed camera.
The total time delay due to traffic jams and other incidents on your route,
including information provided by IQ Routes, is shown above the symbols.
For a complete list of incident types, see Traffic incidents.
The bottom of the route bar represents your current location and shows
the distance to the next incident on your route.
Note: To make the route bar more readable some incidents may not be shown. These incidents will
always be of minor importance and only cause short delays.
The route bar also shows status messages, for example Finding fastest route or Playing route
preview.
Looking at traffic on the map
Traffic incidents are shown on the map. If several traffic incidents overlap the highest priority incident
is shown - for example, a road closure is higher priority than road works or a closed lane.
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Tip: Select an incident on the map to see more detailed information.
1. Traffic incident that affects your route in your direction of travel.
A symbol or number at the start of the incident shows the type of incident or the delay in minutes,
for example 5 minutes.
The colour of the incident indicates the speed of traffic relative to the maximum allowed speed at
that location, with red being the slowest. The stripes on the traffic jam are also animated to show
the speed of the traffic, where appropriate.
For a complete list of incident types, see Traffic incidents.
2. Traffic incident on your route but in the opposite direction of travel.
3. Traffic incidents on roads that are not visible at your current zoom level.
Looking at traffic on your route
Information about traffic incidents on your route is shown in the route bar on the right-hand side of the
map.
The route bar tells you about traffic delays while you are driving, using symbols to show you where
each traffic incident is located on your route.
Note: To make the route bar more readable some incidents may not be shown. These incidents will
always be of minor importance and only cause short delays.
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To get more information about an incident, select an incident in the route bar. The map opens zoomed
in on the incident and a pop-up opens showing detailed information about the traffic incident.
The information shown includes:




The type of traffic incident - general, accident, road works or lane closure.
The severity of the incident - slow traffic, queuing traffic or stationary traffic.
The delay time.
The length of the incident.
For a complete list of incident types, see Traffic incidents.
Select the back button to go back to the guidance view.
Traffic incidents
Traffic incidents and warnings are shown in the map view and in the route bar. Symbols shown in a
circle are traffic incidents. Checks are done to see if a faster route is available and your route is
replanned to avoid traffic incidents.
Traffic incident symbols:
Stationary traffic
Queuing traffic
Slow traffic
Unknown accident
Unknown incident
Roadworks
Lane closure
Road closure
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Speed Cameras
About speed cameras
The Speed Cameras service warns you about the following camera locations:







Fixed speed camera locations.
Mobile speed camera locations.
Mobile speed camera hotspots.
Average speed camera locations.
Speed enforcement zones.
Red light camera locations.
Traffic restriction cameras.
The Speed Cameras service also warns you about the following safety hazards:


Accident blackspot locations.
Traffic jams.
To get TomTom services on your GO Mobile app, your device must have a mobile data connection.
Important: If you are outside of the area covered by your mobile data plan, you may be liable for extra
roaming charges while using TomTom services.
Note: TomTom services are not available in all countries or regions, and not all services are
available in all countries or regions. For more information on available services in each region, go to
tomtom.com/services.
Speed camera warnings
When you first start using your device, a warning sound is played for the most common types of speed
camera. To change the way you are warned about speed cameras, select Sounds & Warnings in the
Settings Menu.
Warnings are given as you approach a speed camera. You are warned in several ways:




A symbol is shown in the route bar and on your route on the map.
Your distance to the speed camera is shown in the route bar.
You hear a warning sound as you get near the camera.
While you are approaching a camera or driving in an average speed check area, your speed is
monitored. If you drive more than 5 km/h or 3 mph over the speed limit the route bar turns red. If
you drive less than 5 km/h or 3 mph over the speed limit the route bar turns orange.
Tip: In the map view or guidance view, you can select a speed camera symbol in the route bar to
see the type of camera, the maximum speed and also the length of an average speed check area.
In the map view, you can also select a speed camera that is shown on your route.
Symbol shown on
map
Symbol shown in
route bar
Description
Fixed speed camera - this type of camera
checks the speed of passing vehicles and is fixed
in one place.
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Symbol shown on
map
Symbol shown in
route bar
Description
Mobile speed camera - this type of camera
checks the speed of passing vehicles and can be
moved to different locations.
Mobile speed camera hotspots - this type of
warning shows places where mobile cameras are
often used.
Average speed cameras - these types of
cameras measure your average speed between
two points. You are warned at the start and end of
the average speed check area.
While you are driving in an average speed check
area, your average speed is shown, instead of
your current speed. The distance to the end of the
area is shown in the route bar.
Speed enforcement zones - these zones can
contain multiple speed cameras.
You are warned at the start and end of a speed
enforcement zone. While you are driving in a
speed enforcement zone, your current speed is
shown, and the visual warning is shown in the
route bar.
Red light camera - this type of camera checks for
vehicles breaking traffic rules at traffic lights.
There are two types of traffic light camera - those
which check if you drive through a red light and
those which check for driving through a red light
together with speeding.
Traffic restriction - this type of warning warns
you about restricted roads.
Accident blackspot - this type of warning is
given for a place where road traffic accidents
have historically been concentrated.
You are warned at the start and end of the
accident blackspot. While you are driving in an
accident blackspot, your current speed is shown.
When you are in the blackspot, the visual warning
continues to be shown in the route bar.
Traffic jams - warnings are given in the route bar
for traffic jams.
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Changing the way you are warned
To change the way the GO Mobile app warns you about speed cameras, select the Sounds and
Warnings button in the Settings Menu.
You can then set how you want to be warned for the different types of cameras and safety hazards.
You can change settings for whether you want to be warned, never warned or warned only if you are
speeding.
For example, to change how you are warned when you approach a fixed speed camera, do the
following:
1.
2.
3.
4.
Select Sounds and Warnings in the Settings Menu.
Select Speed camera warnings.
Select Fixed cameras.
Select one of the following warning options:

Always.

Only when speeding.

Never.
5. Select the back button.
Tip: To turn off all audible warnings, select Settings, followed by Sounds and Warnings and then
switch off Warning sounds.
Reporting a new speed camera
If you pass a new speed camera that you were not warned about, you can report it instantly.
Note: To report a speed camera, your smartphone must have a mobile data connection.
To report a speed camera, do the following:
1. Select the Main Menu button to open the Main Menu.
2. Select Report Speed Camera.
You see a message thanking you for adding the camera.
Tip: If you make a mistake when reporting a camera, select Cancel in the message.
The speed camera is saved on your device automatically and also sent to other users.
Confirm or remove a mobile speed camera
You can confirm the presence of a mobile speed camera or remove a mobile speed camera if it is no
longer present.
65
1. Just after you pass a mobile speed camera, in the route bar you are asked if the camera was still
there.
2. Select Yes if the mobile speed camera is still there.
3. Select No if the mobile speed camera has been removed.
If you select No, the mobile speed camera is removed from your device.
Updating locations for cameras and hazards
The locations of speed cameras can change frequently. New cameras can also appear without
warning and the locations for other hazards, such as accident blackspots, may also change.
When connected to TomTom services, the GO Mobile app receives all camera updates for fixed and
mobile camera locations in real time. You do not need to do anything to receive updates – they are
sent to your app automatically.
66
Danger Zones
About danger zones and risk zones
The Danger Zones service warns you about danger zones and risk zones on your route when you are
in France.
Since 3rd January 2012, it has been illegal to receive warnings about the position of fixed or mobile
speed cameras when you are driving in France. To be compliant with this change in French law,
speed camera locations are no longer reported but instead areas of danger are indicated as danger
zones and risk zones.
Important: Outside of France, you receive warnings about speed cameras. Inside France, you receive
warnings about danger zones and risk zones. When you cross the border, the type of warning you
receive changes.
A danger zone is a zone specified by French law. A risk zone is a temporary danger zone reported by
users. The Danger Zones service warns you about both danger zones and risk zones in the same
way.
Danger zones and risk zones may or may not contain one or more speed cameras or a range of other
driving hazards:




Specific locations are not available and a danger zone icon is shown instead as you approach the
zone.
The minimum length of the zone depends on the road type and is 300 m for roads in built-up
areas, 2000 m (2 km) for secondary roads and 4000 m (4 km) for motorways.
The location of one or more speed cameras, if any, can be at any point within the zone.
If two danger zones are close to each other, the warnings can be merged into a single longer
zone.
Information about the location of zones is continually updated by TomTom and other users and
frequently sent to your GO Mobile app so that you always have the latest information. You can also
contribute by reporting new risk zone locations.
To get TomTom services on your GO Mobile app, your device must have a mobile data connection.
Important: If you are outside of the area covered by your mobile data plan, you may be liable for extra
roaming charges while using TomTom services.
Note: You cannot remove a danger zone or a risk zone.
Danger zone and risk zone warnings
Warnings are given 10 seconds before you reach a danger zone or risk zone. You are warned in
several ways:





A symbol is shown in the route bar and on your route on the map.
Your distance to the start of the zone is shown in the route bar.
You hear a warning sound as you get near the start of the zone.
While you are approaching a zone or driving in a zone, your speed is monitored. If you drive more
than 5 km/h or 3 mph over the speed limit the route bar turns red. If you drive less than 5 km/h or
3 mph over the speed limit the route bar turns orange.
While you are driving in a zone your distance to the end of the zone is shown in the route bar.
67
To change the way you are warned about danger zones and risk zones, select Sounds & Warnings
in the Settings Menu.
When you first start using your device, warning sounds are played for these types of zones:
Symbol shown on
map
Symbol shown in
route bar
Description
Danger zone - this type of warning is only given in
France.
You are warned at the start and end of the danger
zone.
Risk zone - this type of warning is only given in
France.
You are warned at the start and end of the risk
zone.
Traffic jams - warnings are given in the route bar
for traffic jams.
Changing the way you are warned
To change the way you are warned about danger zones, select the Sounds and Warnings button in
the Settings Menu.
You can change settings for whether you want to be warned or not.
For example, to change how you are warned when you approach a danger zone, do the following:
1.
2.
3.
4.
Select Sounds and Warnings in the Settings Menu.
Select Safety warnings.
Select Danger zones.
Select whether you always want to be warned or warned only when you are speeding. Select
Never to turn off the warning.
5. Select the back button.
Tip: To turn off all audible warnings, select Settings, followed by Sounds and Warnings and then
switch off Warning sounds.
Reporting a risk zone
If you pass a new temporary risk zone that you were not warned about, you can report it instantly.
Note: To report a risk zone, your device must have a mobile data connection.
If a new temporary risk zone is reported directly before or after an existing risk or danger zone, then
the new zone is added to the existing zone.
If enough Danger Zones users report a new risk zone, that zone may become a danger zone and be
available for all subscribers.
To report a risk zone, do the following:
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1. Select the Main Menu button to open the Main Menu.
2. Select Report Risk Zone.
You see a message thanking you for adding the risk zone.
Tip: If you make a mistake when reporting a risk zone, select Cancel in the message.
The risk zone is saved on your device automatically and also sent to other users. A reported risk zone
stays on your device for three hours.
Updating locations for danger zones and risk zones
The locations of danger zones and risk zones can change frequently. New zones can also appear
without warning.
When connected to TomTom services, the GO Mobile app receives all zone updates in real time. You
do not need to do anything to receive updates – they are sent to your app automatically.
69
My Places
About My Places
My Places provides an easy way to select a location without the need to search for the location each
time. You can use My Places to create a collection of useful addresses.
The following items are always in My Places:



Home - Your home location can be your home address or somewhere you often visit, such as
your office. This feature provides an easy way to navigate there.
Recent destinations - Select this button to select your destination from a list of locations you
have recently used as destinations. These also include your stops.
Contacts - Select this button to select a contact from your list of contacts.
You can add a location to My Places directly in My Places, by selecting a location from the map, or by
searching for a location.
Your home location and the locations that you have added appear in a list in My Places and are
shown with a marker on the map.
Setting your home location
1. In the Main Menu, select My Places.
2. Select Home.
3. To select a home location, do one of the following:

Zoom in on the map at the location you want to select. Press and hold to select the location,
then select the home location symbol.

Select the Search button and search for a location. Select a location set as home. Select Set
home location.
Changing your home location
1. In the Main Menu, select My Places.
2. Select Home.
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Your home location is shown on the map, with a pop-up menu.
3. Select Edit Location.
4. To select a new home location, do one of the following:

Zoom in on the map at the location you want to select. Press and hold to select the location,
then select the home location symbol.

Select the Search button and search for a location. Select a location set as home. Select Set
home location.
Your contacts in My Places
The contacts in your phone's contacts app are shown in the Contacts list in My Places. Select a
contact to show the contact's location on the map, and plan a route to the location.
You can only add contacts to your contacts list using your phone's contacts app.
Note: To plan a route using a contact in your Contacts app, the contact must have a full address.
For example, the address must have a house number, a street, and a city.
Adding a location from My Places
1. In the Main Menu, select My Places.
2. Select Add a new place.
3. To select a location, do one of the following:

Zoom in on the map at the location you want to select. Press and hold to select the location,
then select the add location symbol.

Search for a location. Select Show on Map, then select the add location symbol.
The name of the location appears in the edit screen.
4. Edit the name of the location so you can easily recognise it.
5. Select Done to save your location in the My Places list.
Add a location to My Places from the map
1. Move the map and zoom in until you can see the destination that you want to navigate to.
71
2. Press and hold to select the location.
3. Select the pop-up menu button.
4. Select Add to My Places.
The name of the location is shown in the edit screen.
5. Edit the name of the location so you can easily recognise it.
6. Select Done to save your location in the My Places list.
The location you added is shown with a marker on the map.
Adding a location to My Places using search
1.
2.
3.
4.
In the Main Menu, select Search.
Search for a location.
Select the location then select Show on map.
When the map view shows the location, select the pop-up menu button.
5. Select Add to My Places.
The name of the location appears in the edit screen.
6. Edit the name of the location so you can easily recognise it.
7. Select Done to save your location in the My Places list.
Deleting a recent destination from My Places
1.
2.
3.
4.
5.
In the Main Menu, select My Places.
Select Recent Destinations.
Select Edit List.
Select the destinations you want to delete.
Select Delete.
Deleting a location from My Places
1.
2.
3.
4.
In the Main Menu, select My Places.
Select Edit List.
Select the locations you want to delete.
Select Delete.
72
Settings
Appearance
Select Settings in the Main Menu, then select Appearance.
On this screen, you can change these settings:




Switch to night colours when dark
Select this setting to make the device automatically switch to night colours when it gets dark.
Show previews of motorway exits
Select this setting to control the full screen preview when you approach motorway exits.
Switch map view
By default, automatic changing of views is on. This means, for example, that the device shows the
map view when an alternative route is being suggested, along with several other sets of circumstances. Also, for example, that the device shows the guidance view when you start driving and
you start to accelerate. Select this setting if you want to turn off automatic changing between
guidance view and map view.
Guidance view
Select this setting to choose from 3D or 2D versions of the guidance view. Both the 2D and 3D
guidance views move in your direction of travel.
Arrival information panel
Select Settings in the Main Menu, then select Appearance.
Select Arrival information to change the following settings:




Show remaining distance
Select this setting to show the remaining distance left to travel in the arrival information panel
during navigation.
Show remaining time
Select this setting to show the remaining time left to travel in the arrival information panel during
navigation.
Switch between distance and time automatically
Select this setting to control the automatic switching between remaining distance and remaining
time in the arrival information panel.
Show arrival information for
Use this setting to control whether you want to see information about the destination or the next
stop in the arrival information panel.
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Tip: To find out where the different panels are in the guidance view or map view, see What's on the
screen.
Voices
Select Settings in the Main Menu, then select Voices.
Choosing a voice
Select Choose a voice to change the voice that gives spoken directions and other route instructions.
A wide range of voices are available. There are computer voices which can read street names and
other information directly from the map and there are recorded voices which have been recorded by
actors.
Note: Computer voices are not available in all languages.
If you need a computer voice and your language is unavailable, then you are asked to choose from
a list of installed computer voices available for the country you are in.
Instruction settings
 Read aloud early instructions
For example, if you switch on this setting, you could hear early instructions such as "'After 2 km
take the exit right" or "Ahead, turn left".
Note: When a recorded voice is chosen, you see only this setting because recorded voices
cannot read out road numbers, road signs, etc.





Read aloud road numbers
Use this setting to control whether road numbers are read aloud as part of navigation instructions.
For example, when road numbers are read aloud, you hear "Turn left onto A100".
Read aloud road sign information
Use this setting to control whether road sign information is read aloud as part of navigation
instructions. For example, "Turn left onto A302 Bridge Street towards Islington."
Read aloud street names
Use this setting to control whether street names are read aloud as part of navigation instructions.
For example, when street names are read aloud, you hear "Turn left Graham Road towards
Hackney."
Read aloud foreign street names
Use this setting to control whether foreign street names are read aloud as part of navigation
instructions, such as "Turn right Champs Élysées". For example, an English computer voice can
read and pronounce French street names but pronunciation may not be completely accurate.
Maps
Select Settings in the Main Menu, then select Maps.
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Changing the map
Select a map from the list of maps that you have downloaded to your device. The map view is
displayed with the map.
Note: Although you can store more than one map on your device, you can only use one map at a
time for planning and navigation.
Downloading a map
Select Download a map to show the list of available maps. Select a map, then select Download to
download the map. The map is stored on you device in the internal or the external memory, depending
on which place has the most space available. The location that your map is stored cannot be changed.
Tip: Some maps are very large. If you don't have much space on your device, choose a map that
covers only the area you need.
Important: A map is a large file that can take a long time to download. To prevent high data charges
we advise you to download a map using a WiFi connection. Once downloading has started, you must
download the complete map before you can use the GO Mobile app.
When the download is complete, select OK to use the map. The map view is displayed with the map.
Deleting a map
To delete a map, select Edit List. Select the map you want to delete, then select Delete.
Route Planning
Select Settings in the Main Menu, then select Route Planning.
When a faster route is available
If a faster route found while you are driving, TomTom Traffic can replan your journey to use the faster
route. Select from the following options:



Always take the fastest route
Ask me so I can choose
Don't ask me
Always plan this type of route
The types of route you can choose from are as follows:

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

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
Fastest route - the route which takes the least time.
Shortest route - the shortest distance between the locations you set. This may not be the
quickest route, especially if the shortest route is through a town or city.
Most eco-friendly route - the most fuel-efficient route for your journey.
Avoid motorways - this type of route avoids all motorways.
Walking route - a route designed for making the journey on foot.
Bicycle route - a route designed for making the journey on a bicycle.
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Avoid on every route
You can choose to avoid ferries and car shuttle trains, toll roads, carpool lanes, and unpaved roads.
Set how your TomTom should manage each of these road features when the device calculates a
route.
Carpool lanes are sometimes known as High Occupancy Vehicle Lanes (HOV) and are not present in
every country. To travel on these lanes, you may need to have more than one person in the car, for
example, or the car may need to use environmentally-friendly fuel.
Sounds and Warnings
Select Settings in the Main Menu, then select Sounds & Warnings.
On this screen, you can change the sounds and warnings settings.
Warning type
You can choose the type of warnings you want to hear when you are driving:



Read-aloud warnings.
Hear spoken warnings and warnings sounds.
Warning sounds
Hear only warning sounds.
None.
No warning sounds are given.
Speed camera warnings
Select Settings in the Main Menu, then select Sounds & Warnings.
Select Speed camera warnings. You can then set how you want to be warned for the different types
of cameras and safety hazards. You can change settings for advance warning time and whether you
want to be warned, never warned or warned only if you are speeding.
Safety warnings
Select Settings in the Main Menu, then select Sounds & Warnings.
Select Safety warnings. You can then set how you want to be warned for the different types of
danger zones and safety hazards. You can change settings for advance warning time and whether
you want to be warned, never warned or warned only if you are speeding.

Danger zones
This type of warning is only given in France where you are only warned about danger zones.
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




Accident blackspots
This type of warning is given for a place where road traffic accidents have historically been concentrated.
Risk zones
This type of warning is only given in France where you are only warned about danger zones.
Traffic jams
Traffic jam warnings in the route bar are part of TomTom Traffic. You can choose never to be
warned or to be warned when approaching a jam too quickly.
When speeding
This warning is given as soon as you exceed the speed limit by more than 5 km/h or 3 mph. When
you are speeding, the speed panel also turns red in the guidance view.
Units
Select Settings in the Main Menu, then select Language & Units.
On this screen, you can change the following settings:

Distance
Select this setting to choose the units used on your device for features such as route planning. If
you want the units to be set by the GPS, select Automatic.
Run in background
Select Settings in the Main Menu, then select Run in Background.
Select Run GO Mobile app in the background to put the app in the background but still receive
spoken instructions when your are driving a planned route.
Important: You will still use your free miles or kilometres when the app is running in the background.
MyTomTom account
Select Settings in the Main Menu, then select MyTomTom Account.
You need a MyTomTom account to purchase upgrades. You can create a new account or log-in using
an existing account.
Select Create account to create an account from your device.
Important: Take care when choosing a country during account creation. The correct country is
needed if you make a purchase from TomTom and it cannot be changed after the account has been
created.
77
Note: If you have a MyTomTom account for a TomTom navigation device, you cannot use that
account for the GO Mobile app. You must open a new account for your app.
For more information on MyTomTom accounts, go to tomtom.com/mytomtom.
If you already have a MyTomTom account, select Log In and enter your email address and password.
System
Select Settings in the Main Menu, then select System.
On this screen, you can see the following information:



About
This is an information screen rather than a setting and shows you information about the GO
Mobile app. You may be asked to go to this screen during a call to TomTom Customer Support.
The information on this screen includes app version, map version of current map, app ID, copyright, licences, and certifications.
Send information
Send your location - Select this setting to send information about you and your device to
TomTom. You cannot use TomTom services unless you agree to send information to TomTom.
Send your GO Mobile app activity - Select this setting to send information about how you use
the GO Mobile app. TomTom uses this information to improve the app.
Select More information to learn more about sending your location and information to TomTom.
Reset GO Mobile
Select this setting to delete all your saved places and settings and restore the standard factory
settings to the GO Mobile app. You can also delete the maps and the voices.
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Getting Help
Help
Select Settings in the Main Menu, then select Help.
On this screen, you can see the following information:


Replay tour
Select this option to watch the guided tour again. The tour is short and includes basic information
to help you get going with your new device.
About
See System.
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Product certification
Finding product certification information on your app
To find product certification information, such as the ICASA-approved certification number, do the
following on your GO Mobile app:
1. Select the Settings button in the Main Menu.
2. Select System.
3. Select About.
4. Select Certifications.
You see the relevant product certification information for your device.
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Addendum
Important Safety Notices and Warnings
Global Positioning System (GPS) and Global Navigation Satellite System (GLONASS)
The Global Positioning System (GPS) and Global Navigation Satellite System (GLONASS) systems
are satellite-based systems that provide location and timing information around the globe. GPS is
operated and controlled under the sole responsibility of the Government of the United States of
America, who are responsible for its availability and accuracy. GLONASS is operated and controlled
under the sole responsibility of the Government of Russia, who are responsible for its availability and
accuracy. Any changes in GPS or GLONASS availability and accuracy, or in environmental conditions,
may impact the operation of this device. TomTom does not accept any liability for the availability and
accuracy of GPS or GLONASS.
Use with care
Use of TomTom products while driving still means that you need to drive with due care and attention.
Safety advice
Safety messages
Please read and take note of the following important safety advice:














Check your tyre pressures regularly.
Service your vehicle regularly.
Medication can affect your riding or driving ability.
Always use seat belts if available.
Don’t drink and drive.
Most accidents happen less than 5 km / 3 miles from home.
Obey the rules of the road.
Always use your turn indicators.
Every 2 hours, take a break for at least 10 minutes.
Keep your seat belts on.
Keep a safe distance from the vehicle in front.
Before setting off on a motorbike, fasten your helmet correctly.
When riding a motorbike, always wear protective clothing and equipment.
When riding a motorbike, be extra vigilant and always ride defensively.
Aircraft and hospitals
Use of devices with an antenna is prohibited on most aircraft, in many hospitals and in many other
locations. This app must not be used in these environments.
Special Note Regarding Driving in California, Minnesota and Other States
California Vehicle Code Section 26708 which applies to those driving within the State of California
restricts the mounting of a navigation device on the windshield to a seven-inch square in the lower
corner of the windshield farthest removed from the driver or in a five-inch square in the lower corner of
the windshield nearest to the driver and outside of an airbag deployment zone, if the system is used
only for door-to-door navigation while the motor vehicle is being operated. Drivers in California should
not mount the device on their side or rear windows.
81
Minnesota State Legislature Statutes Section 169.71, subdivision 1, section 2 restricts any person
driving within the State of Minnesota from driving with a device suspended between the driver and the
windshield.
Many other states have enacted laws which restrict the placement of any object or material on the
windshield, side or rear window that obstructs a driver's clear view of the road. It is incumbent upon
the driver to be aware of all applicable laws and to place the device in such a manner that will not
interfere with his/her driving.
TomTom Inc. bears no responsibility for and hereby disclaims all liability for any fines, penalties or
damage incurred by a driver for violations of the law. While driving in any state with windshield
mounting restrictions, TomTom recommends using the supplied Adhesive Mounting Disk or
purchasing an alternative mounting system (e.g. dashboard or air vents). See tomtom.com for more
information about these mounting options.
This document
Great care was taken in preparing this document. Constant product development may mean that some
information is not entirely up to date. The information in this document is subject to change without
notice.
TomTom shall not be liable for technical or editorial errors or omissions contained herein, nor for
incidental or consequential damages resulting from the performance or use of this document. This
document contains information protected by copyright. No part of this document may be photocopied
or reproduced in any form without prior written consent from TomTom N.V.
82
Copyright notices
© 2014 TomTom. All rights reserved. TomTom and the "two hands" logo are registered trademarks of
TomTom N.V. or one of its subsidiaries. Please see tomtom.com/legal for limited warranty and end
user licence agreements applying to this product.
© 2014 TomTom. All rights reserved. This material is proprietary and the subject of copyright
protection and/or database rights protection and/or other intellectual property rights owned by
TomTom or its suppliers. The use of this material is subject to the terms of a licence agreement. Any
unauthorised copying or disclosure of this material will lead to criminal and civil liabilities.
Ordnance Survey © Crown Copyright Licence number 100026920.
Data Source © 2014 TomTom
All rights reserved.
Data Source
Whereis® map data is © 2014 Telstra® Corporation Limited and its licensors, Whereis® is a
registered trademark of Telstra® Corporation Limited, used under licence.
Data Source
© 2014 GeoSmart Maps Limited.
SoundClear™ acoustic echo cancellation software © Acoustic Technologies Inc.
The software included in this product contains copyrighted software that is licensed under the GPL. A
copy of that licence can be viewed in the Licence section. You can obtain the complete corresponding
source code from us for a period of three years after our last shipment of this product. For more
information, visit tomtom.com/gpl or contact your local TomTom customer support team via
tomtom.com/support. Upon request, we will send you a CD with the corresponding source code.
Linotype, Frutiger and Univers are trademarks of Linotype GmbH registered in the U.S. Patent and
Trademark Office and may be registered in certain other jurisdictions.
MHei is a trademark of The Monotype Corporation and may be registered in certain jurisdictions.
83
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