WOWTester App

WOWTester App
FAQs
VERSION 1
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FAQs—Learn More about the WOWClowd Solution
Q
Who is WOW Insites, LLC?
Wow Insites, LLC is an innovative technology company, privately held and headquartered in Omaha,
NE. WOW Insites specializes in the unique combination of Bluetooth-Mobile-Cloud technology to deliver
state of the art SAAS (software-as-a-service) innovation, leveraging user contribution systems (such as
a cable tester) to create world class productivity solutions.
Q
Where are you located?
Omaha, NE
Q
What is the WOWClowd Solution & why would I use it?
The one-of-a-kind WOWClowd Solution is the new cutting edge project management and cable testing
solution consisting of three main components: the WOWTester, WOWTester App, and WOWClowd. It
introduces a new process that enables technicians and their companies to replace testing equipment
where results are stored locally (and often lost) for technology they know and use every day…their
mobile devices and the cloud. Tests are conducted via the technician’s mobile devices and results are
accessible in real time at the cloud–with redundant backups and security–so results are safe and never
lost.
This solution is unlike anything available today because it eliminates the risk of lost tests, as results feed
directly to the cloud. It allows for a testing process that is much easier via mobile devices instead of
through the use of large, clunky equipment. It is also much more affordable than many of the options on
the market today.
Q
How does the WOWClowd Solution work?
Utilizing BLE (Bluetooth Low Energy) technology, your mobile device connects with the WOWTester
Master and Remote to initiate and run tests. With the WOWTester App, your mobile device becomes
the “brains” of the on-site testing process – providing you with customer floor plans and outlets sites to
be tested, and allowing you to view test progress and their results in real time on site! What’s more, our
WOWTester App automatically pushes the data directly to the WOWClowd where project management
tools, customer floor plans, and other project documentation are collected, stored, and even backed up!
Q
Where is the product manufactured?
In the United States.
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FAQs—Learn More about the WOWTester
Q
What is the WOWTester?
The WOWTester consists of two devices, a Master and a Remote. The Master contains the computer
chips and board necessary to conduct a cable test and to collect its data. It also houses the Bluetooth
chip that enables it to push test data to the App for processing. This device is tethered to one end of the
cable connection via its lone RJ45 port.
The WOWTester Remote is a “dumb” device that completes a circuit by connecting to the opposite end
of the cable from the Master. This device has four RJ45 ports which enables it to complete the circuit
for up to four connections at one time, helping to make the cable tester’s job more efficient.
Q
What type of cable does the WOWTester test?
UTP, STP, FTP, or SSTP Ethernet cable with 8-pin RJ45 modular connectors.
Q
Does the WOWTester test fiber-optic or coaxial cable?
These features as well as many others are being considered for our roadmap. As we launch our version
1 tester, we will maintain our high commitment to the Voice of the Customer and carefully consider the
appropriate prioritization and timing for future features.
Q
What cable tests can be conducted with the WOWTester?
New Installation Tests: Pin by Pin Color Wire Map, Cable Length, Distance to Fault
Feature: Multi-frequency Tone Generator
Active Network Tests: Delay Skew by Pair, Full and Half Duplex, Bandwidth Speed Testing through
10/100/1000 Mb/s switches, Ping, Trace Route, DHCP Access, IPv4/IPv6 and PoE/PoE+ Detection and Voltage.
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FAQs—Learn More about the WOWTester
Q
Is the WOWTester a certifier?
Our V1 hardware is a verifier based around our Cloud–offering a very robust project and
facilities management solution. It is an impressive verifier that offers some active port tests like
delay skew, speed testing, trace route, PoE detection and voltage and more. Our beta testers
found that the best thing to do was always use WOWClowd for project management. When
certification is not required, you’re done. When it is required, we are excited to announce that
WOWClowd will now integrate with certification level testers; fully supporting the import of 3rd
party certified test results.
WOWClowd just launched brand new functionality supporting the import of certified test results.
This enables data import from either Fluke’s Linkware, Ideal’s DataCENTER or JDSU’s JReporter software directly into WOWClowd. (Support for other certified tester software solutions
coming soon.) Upon import, the WOWClowd user is presented with two options. One allows the
user to quickly name the data, upload a floor plan (if desired) and run reports. The other option
takes more time but allows the user to correlate all certified tests back to their floor plan by
bringing them into our “build/manage” section where you upload, create infrastructure out of the
imported data and drag/drop faceplates and patch panels onto the floor plans. Q
What is Required for Integration?
Using a valid subscription, third party certifier test results can now be uploaded to the cloud and
imported directly into WOWClowd. This enables data import from either Fluke’s Linkware, Ideal’s
DataCENTER or JDSU’s J-Reporter software directly into WOWClowd. (Support for other certified
tester software solutions coming soon.)
Q
Which WOWClowd Features are Available?
Test results are first imported as “Independent” unassigned tests, from there users can assign clients,
sites, work orders, upload floor plans, pictures, and video, drag/drop endpoints, match container patch
panels and ports and run reports all from the cloud.
Q
Why is Integration Functionality with Other Manufacturers Important?
The WOWClowd platform can now be experienced industry-wide, regardless of certification
requirements or tester preference. The capability to upload and integrate certified test results with our
exclusive project, facilities and collaboration management tools provides a superior user experience
in a class of its own.
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FAQs—Learn More about the WOWTester
Q
In Light of Integration with Traditional Testers, What is the Benefit of Using WOWTester?
By using the WOWTester with WOWClowd service, subscribers experience the full benefits of the WOW
system. We call it cable testing from your phone, to our app, to the cloud! The ability to automatically
feed real-time test results, including notes, pictures, video, time and GPS stamps to the cloud rather
than manually uploading them, often days or weeks later, provides field supervisors, project managers,
and facility owners with instant project management visibility and collaboration like never before.
Q
How is the Master powered?
The Master is powered by two non-replaceable, rechargeable lifetime batteries in the Master that are to
not be removed. The device should be charged after use to ensure you have full battery life before
going out on the job site. The panel on the face of the Master has a red light indicator that indicates
when the battery level for the units is low.
Q
How is the Remote powered?
The Remote is powered through a connection to the Master.
Q
What are the hooks on the Master and Remote for?
There is a sturdy hook provided at the base of each Master and Remote so that they can be leashed to
the user via a carabineer or strap. There are also hooks on the back of the Master and remote that can
be used to tether the Master to the user’s belt or pocket.
Q
How do I purchase the WOWClowd Tester?
For ordering information, pricing, and to purchase contact your local Accu-Tech representative at
888-222-8832 or visit: accu-tech.com/contact
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FAQs—Learn More about the WOWClowd
Q
What is the cloud?
Cloud computing is a synonym for distributed computing over a network, and means the ability to run a
program on many connected computers at the same time. The phrase is also more commonly used to
refer to network-based services served up by virtual hardware in datacenters, simulated by software
running on one or more real machines. Such virtual servers can be scaled up (or down) on a moment’s
notice without affecting the end user.
Q
What does your Cloud solution do?
The WOWClowd platform provides users for the first time ever a single platform that can be used for
collaboration and communication across clients, sites and work orders. WOWClowd gives users insight
into work order progress, customer floor plans, project management tools, real time test results and
technician productivity all at the cloud!
Q
Is my data secure in the Cloud?
Security is our top priority. All of our servers are in hardened data centers with world class physical
security. All data is backed up in a second location for disaster recovery purposes. Our software and
transmissions to and from the cloud use SSL security.
Q
Can I upload my test results to WOWClowd from my traditional tester?
Yes. Data can now be imported from Fluke’s Linkware, Ideal’s DataCENTER or JDSU’s J-Reporter
software. (Support for other certified tester software solutions coming soon.)
Q
What types of floor plan documents can be uploaded to WOWClowd?
PNG, JPEG, TIFF, GIF, PDF.
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FAQs—Learn More about the WOWClowd
Q
How do I sign-up for a WOWClowd Subscription?
For ordering information, pricing and to purchase the WOWClowd Solution contact your local Accu-Tech
Rep at 888-222-8832 or visit accu-tech.com/contact or WOWSupport at 855-354-2247 or
support@wowclowd.com.
Q
What is the difference between the Pro and Basic subscription?
The Pro subscription allows you to use the full features in the cloud as a project management
solution and reporting system. You can set up and assign work orders, see online floor plans,
drop end points, run detailed reports, save notes, videos and pictures and more! The Basic
subscription allows you to run single port tests and send a list of test results to the cloud, where
you can group them by client and work order, have access to basic reporting but with no floor
plans.
For a limited time we are offering BUY ONE GET FOUR FREE. That means if you purchase
one WOWTester starter kit and one PRO seat to WOWClowd, we’ll give you FOUR SEATS
FREE! This does not apply to a Basic subscription. Limit one valid redemption per company.
Q
Who owns the data in WOWClowd?
The owner of the cloud data belongs to the owner of the subscription on which the data will reside.
Q
Who has access to the data in WOWClowd?
The owner of the cloud subscription can provide access to the data to anyone they invite to their cloud
subscription.
Q
Are there storage costs associated with the data?
No
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FAQs—Learn More about the WOWTester App
Q
What is the WOWTester App?
The WOWTester App is a mobile application that acts as the “brains” of the testing components. The
App works in conjunction with the other two components, the WOWTester Master & Remote to run
cable tests. The App initiates the tests and processes the test result data when it is returned from the
Master, sending the test results in real time to the cloud.
Q
What smart devices can I use with WOWTester App?
The WOWTester App is iOS and Android compatible. The app will run on iPhone 4S or later, the 5th
generation iPod touch, and iPad mini and iPad 3 (the Next iPad) or later. Apple devices must be running
iOS 6 or greater. Android phones or tablets equipped with Bluetooth Low Energy (BLE) chip and running
Jellybean or Kit Kat are also supported.
Q
Where can I find the WOWTester App?
The WOWTester App is iOS and Android compatible and can be downloaded for free from the App Store
(iOS) or Google Play (Android).
Q
Do I have to use my personal phone and data plan for testing? How does that
work?
Each company will need to establish their own policy for testing with personal or work phones. If the
company would prefer to provide an alternative to the phone, tests can also be conducted with a 5th
generation iPod Touch or greater, iPad 3(the Next iPad) or greater or the iPad mini. Apple devices must
be running iOS 6 or greater. Android phones or tablets equipped with Bluetooth Low Energy (BLE) chip
and running Jellybean or Kit Kat are also supported.
Q
Will I still be able to receive call and or texts while running tests?
Yes, you will be able to receive calls and text messages while running tests. The WOWTester App will
finish the test in the background.
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FAQs—Learn More about the WOWTester App
Q
What if I don’t have cellular or wireless coverage while testing?
The WOWTester App has an offline Testing mode that allows you to still run tests without an internet
connection. The tests that you run are all saved locally to your mobile device until an internet connection
can be established. Once you have an internet connection the data is sent to the cloud with the original
time stamp and GPS location of the last test result.
Q
How do I login to the WOWTester App?
In order to login to the WOWTester App, you must have a valid account and login credentials (User ID
and password). In order to get a username and password you will have to first set up an account online
for WOWClowd. Once you have the credentials you can enter those at the sign in screen and hit the
Login button.
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FAQs—Learn More about Purchasing & Setup
Q
How much does the WOWTester cost?
WOW-TVMO1: Starter Kit - $1,280 MSRP (Master, Remote, Patch Cables, Charger, Carrying Case)
WOW-TVRO1: Dual Remote Pack - $800 MSRP (2 Remotes, Patch Cables)
Q
Where can I buy the WOWTester?
The WOWTester is distributed by Accu-Tech. For ordering information, pricing and to purchase the
hardware contact your local Accu-Tech Rep, at 888-222-8832 or visit: accu-tech.com/contact
Q
Q
Q
Q
Why would I need multiple remotes?
The remote was designed with four uniquely identifiable RJ45 ports, which enables some enhanced
testing techniques that significantly increase speed and efficiency. For example, a technician can
configure one outlet and while the Lead Tech in the data closet runs the tests, the technician can be preconfiguring the next outlet creating a leap-frog effect. It also allows for a one-technician team by preconfiguring an entire patch panel with as many remotes as required and then traveling throughout the
facility from outlet to outlet with master in hand. No other tester on the market was designed to
accommodate these enhanced testing techniques.
How much does the WOWTester App cost & where do I get it?
The WOWTester App is Free! The App is iOS and Android compatible and can be downloaded for free
from the App Store (iOS) or Google Play (Android).
How much does a WOWClowd subscription cost? For a limited time we are offering BUY ONE GET FOUR FREE. That means if you purchase
one WOWTester starter kit and one PRO seat to WOWClowd, we’ll give you FOUR SEATS
FREE! This does not apply to a Basic subscription. Limit one valid redemption per company.
How do I sign up for a WOWClowd subscription?
For ordering information, pricing and to purchase the WOWClowd Solution contact your local Accu-Tech
Rep at 888-222-8832 or visit accu-tech.com/contact or WOWSupport at 855-354-2247 or
support@wowclowd.com.
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FAQs—Learn More about Purchasing & Setup
Q
Do I need to have a WOWClowd subscription?
You do not need a WOWClowd subscription to operate the WOWTester, however if you want to view
and save your test result data you will need a WOWClowd Subscription.
Q
Do you offer discounts for purchasing multiple seats?
Yes, we do offer different tiers of per seat discounts based on the number of seats you purchase. We
also offer a 10% discount if you pay upfront for a yearly subscription.
Q
How many seats do I need with my WOWClowd subscription?
Every business is different. The number of seats you need depends on how many people you want to
have access to the data in your WOWClowd account. Based on the roles within your organization you
want to make sure that everyone that will be working in the cloud and testing using the WOWTester App
has access.
Q
Can more than one person use the same Cloud seat?
No, each seat must have its own unique log-in to the cloud.
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FAQs—Learn More about Billing & Support
Q
Can I place my order over the phone?
Yes, you can place your order over the phone by contacting Accu-Tech at 888-222-8832.
Q
How quickly will my order be processed and when will I have access?
When you go through signing up for a WOWClowd subscription online you will put in your credit card
information and it will be processed immediately, giving you access to the cloud.
Q
Do you offer a warranty?
Yes, included with your purchase of a Starter Kit or Dual Remote Pack we offer a 1 year Manufacturer
Warranty. When you buy your hardware you will also have the option to purchase an Extended
Manufacturer Warranty if desired.
Q
What are the Standard Warranty terms?
WOW Insites warrants its products (not to include batteries, cables or other peripherals, which are all
considered parts or accessories) to be free from defects in material and workmanship under normal use
and service for one year, beginning on the date of shipment. Loan tester units are quick-shipped usually
within 24 hours for U.S. customers. Please see our website for warranty coverage and limitations.
Q
What are the Extended Warranty terms?
WOW Insites offers an optional one year Extended Manufacturer Warranty coverage programs for the
Starter or Dual Remote Kits. The program offers worry-free tester performance and reliability with
minimum down time including; unlimited software and hardware updates, priority service turnaround,
accessory replacements, and quick-ship loan units for U.S. customers. Loan tester units are quickshipped usually within 24 hours. Please see our website for extended warranty coverage and
limitations.
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FAQs—Learn More about Billing & Support
Q
Will WOWClowd offer support after purchase?
Yes, we will have a WOW Customer Support Team to answer any questions and provide support before
and after purchase. We are committed to ensuring that this product provides you with an optimal
solution for your business. Our Customer Support team will be available Monday – Friday from 8am –
5pm CT and can be reached at 1-855-354-2247. You can also visit our product support page 24/7 at
support.wowclowd.com
Q
What if there is an issue with the hardware?
If you should experience any issues with the hardware you need to contact the WOW Customer Support
Team immediately so we can trouble shoot and resolve the issue.
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FAQs—Support for WOWTester
Q
What is the difference between the WOWTester Master and Remote?
The WOWTester Master contains the computer chips and board necessary to conduct a cable test and
to collect its data. It also houses the Bluetooth chip that enables it to push test data to the App for
processing. This device is tethered to one end of the cable connection via its lone RJ45 port.
The WOWTester Remote is a “dumb” device that completes a circuit by connecting to the opposite end
of the cable from the Master. This device has four RJ45 ports which enable it to complete the circuit for
up to four connections at one time, helping to make the cable tester’s job more efficient.
Q
What are the hooks on the Master and Remote for?
There is a sturdy hook provided at the base of each Master and Remote so that they can be leashed to
the user via a carabineer or strap. There are also hooks on the back of the Master and remote that can
be used to tether the Master to the user’s belt or pocket.
Q
What do the different lights on the Master indicate?
The panel on the face of the each Master unit with indicator lights that indicate, 1)when the device is
connected to an App via Bluetooth [the blue light], 2)when the unit is powered on [the middle green
light], 3)when the battery level for the unit is low [the red light]. These lights will only shine when their
supporting function is active and the unit is powered on.
Q
Why are there no dials or buttons on the Master?
That is because the Master was designed with the latest BLE (Bluetooth Low Energy) technology so
that it can seamlessly connect with your mobile device, where you will initiate tests. Rather than create
an expensive and over-complicated piece of hardware, we chose to leverage the technology that
already exists on mobile devices.
Q
What do the different lights on the Remote indicate?
There are 4 indicator lights on the face of the Remote. They light up in red or green when a cable is
connected to the ports. A red light indicates a failed test result and green light indicates a passed test
result. An audible tone sounds off in conjunction with the lights, an alternative method that notifies the
user when pings are received and if the result is failed or passed.
Q
What are the 4 ports on the remote for?
The Remote has four uniquely identifiable RJ45 ports which enable it to complete the circuit for up to
four connections at one time, helping to make the cable tester’s job more efficient.
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FAQs—Support for WOWTester: Power, Battery & Charging
Q
How do I turn on/off the WOWTester Master?
To turn the Master on you simply hold down the power button in the middle of the device. The indicator light on the button will turn green when the unit is powered on.
To turn off the Master, you simply hold down the power button. The indicator will no longer be lit up green when it the device powered off.
Q
How is the Master powered?
The Master is powered by non-replaceable, rechargeable lifetime batteries that are to not be removed.
Q
How is the Master charged?
The Master is charged by a USB cord and wall charger. The Master should be charged after each use
to ensure you have full battery life before going out on the job site.
Q
What is the typical battery life of a Master?
Based on typical use, a fully charged master should last approximately 8-12 hours. The master unit is
equipped with a low battery light that should activate when the battery level is between 30-40%. We
recommend charging the unit when this light turns on, or after each use.
Q
How do I know how much battery level the Master has?
You can check the battery charge level of the Master that that App is connected to by clicking the
Battery icon on the home screen of the App.
Q
How do I know when the Master is charging?
When the Master is plugged into the charger, the red low battery indicator on the face of the Master will flash, verifying it is plugged in and charging.
Q
Why does the Master automatically power off?
The Master automatically powers off after two minutes of inactivity on the WOWTester App in order to
preserve the battery charge level.
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FAQs—Support for WOWTester: Power, Battery & Charging
Q
How is the Remote powered?
The Remote is powered through a connection to the Master.
Q
How do I turn on/off the Remote?
There is nothing you need to do to turn on or off the Remote. The Remote is powered once it is
connected to the opposite end of a cable that the Master is already plugged into.
Q
How do I connect my Master to my mobile device?
You need to make sure your Bluetooth setting is turned on, on your mobile device and the Master is
powered on. Then you can click the Bluetooth icon in the WOWTester App.
Q
When does the low battery indicator light turn on?
When the Master charge level is less than 40%, the low battery indicator (red light) will turn on.
FAQs—Support for Connectivity
Q
How do I know if I am connected via Bluetooth?
The indicator light on the face of the Master will be lit-up blue when it is connected to the App via
Bluetooth.
Q
What happens if I lose Bluetooth connection?
The indicator light on the Master will not be lit-up blue.
Q
What is the Bluetooth range?
20 feet
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FAQs—Support for WOWTester App
Q
Do I need to have an account to use the WOWTester?
No, you can begin running tests immediately whether you have an account or not. Please note that if you don’t have an account you won’t be able to save your test data to the cloud. If you do have a
account you will need to login on the WOWTester App so you can access all your cloud data.
Q
How do I Bluetooth connect?
Prior to testing you will be asked to connect to a Master where you will be given a choice of Masters
available to blue tooth connect to. A blue icon on the Master will illuminate indicating a successful
Bluetooth connection has been made.
Q
What are all of the different icons on the home screen?
The App home screen contains a series of navigation icons. Each of these icons leads you to a feature
within the App that will either help you in conducting tests or in the preparation for the testing process.
Q
How do I access my Work Orders?
When you login to the App on the home screen, the first icon is Work Orders. By tapping the icon you
will get a list of all the open Work Orders assigned to you.
Q
How do I access the endpoints that need to be tested?
Tapping the Endpoints List button on the Work Order Details screen will give you a list view of all the Endpoints for a Work Order that are open or have been tested.
Q
How do I view my floor plan?
Tapping the Floor Plan button on the Work Order Details screen will give you a floor plan view of all the Endpoints for the Work Order.
Q
Can I test endpoints from the floor plan view?
Yes, you can select the endpoints from the floor plan to test.
Q
Do I have to upload a floor plan and set up a Work Order to test a few cables?
No, WOWClowd offers Independent Testing.
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FAQs—Support for WOWTester App
Q
What is the Place Remotes function for?
The purpose of the Place Remotes function is to automatically associate the two endpoints of a cable
(the outlet port and the patch panel port) together so that the system will know to link the data between
the two endpoints. This way, regardless of what side of the cable the test was run from, the user will be
able to see any test results associated with the cable itself.
This step is not necessary to test a port, but it can make the testing process more efficient. When you
use the Place Remotes function your endpoints are automatically matched for you in the cloud.
Q
Can I run tests without a cellular or wireless connection?
Yes, we offer an offline mode that allows you to run tests without connection. Test results are stored
locally on your smart device until you have reestablished a Wi-Fi or a cellular connection where those
results are then uploaded to the cloud.
Q
Can I run a network test?
Yes, the WOWTester and WOWTester App can run a variety of tests including delay skew, trace route,
ping, network info, etc to name a few.
Q
What if I only need to test a few cables?
WOWClowd offers independent testing that allows you to associate a client and work order without a
floor plan when you only need to test a few cables.
Q
What is Independent Testing?
Independent Testing is a quick and easy way that allows a technician while onsite, to create new ports,
test the cable, and upload the results to the cloud and report on them.
Q
Can I add a new port in an existing Work Order?
Yes, if you are a lead technician or project manager you can add a new port to an existing Work Order.
From the test screen, click the “New Port” button which will allow you to enter in the new port name.
Once the new port name has been entered you are all set to run a test. The results of the test will be
sent to the cloud and appear in the Independent Test results section.
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FAQs—Support for WOWTester App: Running Tests
Q
How do I run a test?
You need to have the Master powered on and Bluetooth connected to the App. Then you can connect a
patch cable to one or more of the RJ45 ports on the Remote while the other end clips into the socket of
the wall outlet or patch panel. Next connect the Master via patch cable to the opposite end of the test
cable that a remote is already plugged into. Last return to the App and tap the Test button to conduct
the wire mapping tests.
Q
How will I know if my test passed or failed?
Once a test is run, the mobile device will display a visual indicator identifying a Pass or Fail. On the
Remote the Port # indicator will flash green or red. The Remote will also emit an audible tone for a pass
or fail.
Q
What will the App display for a cable test that passes?
A test that is run and returns without any identified problems will post a PASS notice in green on the
mobile device screen. A confirmation of the Remote name and Port # will also displayed below the wire
indicators.
Q
What will the App display for a cable test that fails?
Tests that are ran and that fail will be accompanied by a visual indicator, identifying what type of fault
exists (i.e. cross-pair, open or mis-wire). Failed tests, instead of returning the wire length will also show
the distance to fault.
Q
Is there insertion detection?
Yes, an audible tone is generated when a Master and Remote are connected to ports at each end of the
cable.
Q
How long will it take to run a basic wire map test?
About 10 seconds
Q
What do the different audible tones mean?
Audible tones accompany passed and failed tests. Audible tones are also present during insertion
detection with the number of beeps corresponding to the port number of the remote.
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FAQs—Support for WOWTester App: Running Tests
Q
How will I know what port in the Remote passed or failed?
On the Remote, the port # indicator will light up in red with a fail or green for a pass. If the test passes a
confirmation of the port # on will be displayed on the screen below the wire indicators.
Q
How do I attach notes, images, or videos to a test?
After a test has been run, you can tap the Attachments button on the test screen. You can either type a
note under the Write a Note tab or include a photo or video by selecting the tab Image/Video. You can
add multiple attachments (notes, videos or images). Once all attachments have been created and
saved the attachments will be sent directly to WOWClowd.
Q
In the WOWTester App, how do I move to the next port to be tested?
Tap the right arrow next to the previous Port Name just tested. This will take you to the next endpoint to
be tested in the Work Order test list.
Q
Can multiple people use the same log-in at the same time for the WOWTester App?
No, the App will only allow for one username to be logged into the App at the same time.
Q
How do I create an Independent Test?
To create an Independent Test select the “test” icon from the home screen, then select the “test” icon
again from the next screen. This will take you to the independent test screen where you will have the
ability to enter in a new port name and run the test.
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FAQs—Support for WOWClowd: Login, Users & Permissions
Q
How do I access my WOWClowd account?
To access your cloud account go to app.wowclowd.com and login with the username and password you have setup.
Q
What if I forgot my password?
From the log-in screen click on the “forgot my password” link below the login button. You will be sent
an email to the email address you used for signup that will allow you to reset your password.
Q
How do I invite users to my cloud account?
If you have primary or admin rights you have the ability to invite new users as long as seats are
available.
Q
How will the people I invite to the cloud receive notice?
They will receive an email asking them to confirm their account at which point they will set up their
password and have access to your cloud account.
Q
How do I delete users I have invited to my cloud?
If you have primary or admin rights you will see a delete link next to that users name where they can be
removed from the account.
Q
How do I know if I have available seats in my cloud account?
If you are the primary account holder you be able to see the number of seats used and available by
navigating to the “Manage Users” section
Q
If I want to invite a new user and don’t have any available seats, what can I do?
If you are the primary account holder you will navigate to the Manage Accounts section the “Show
Options” under the Subscription Information where you can increase the number of seats you need. You can also delete an active user you have invited to the cloud to free up their seat.
Q
How do I access my billing information?
Under the Manage Accounts in the subscription information section you can view account status, next payment due date, and membership renewal date.
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FAQs—Support for WOWClowd: Login, Users & Permissions
Q
How do I assign roles and permissions?
If you have primary or admin rights you can assign roles and permissions by first inviting users to have
access to your cloud account. To invite a user you need to click the “Manage Accounts” icon on the left
side navigation, then scroll down to the section “Invite Users.” Enter in the users email address, then
select the user’s role you want them to have and give them client specific permissions.
Q
What do the different permission levels mean?
There are 4 permission levels that provide different access to information in your cloud account.
The Primary is responsible for and controls all billing and subscription activities for their account.
The Admin can also perform all activities outside of billing or subscription information including
assigning Project Managers to clients.
The Project Manager views are limited to clients and data related to that client. As well as assign lead
techs and techs to clients and work orders.
The Lead Tech & Technician are pretty similar. They can both access work orders and clients assigned
to them. They can test and also add ports. The Lead Technician however has the ability to move
endpoints (patch panels and face plates) on a floor plan.
Q
How do I edit or modify permissions?
If you have primary or admin rights you can edit roles and permissions by navigating to the “Manage
Accounts” icon on the left side navigation, then scrolling to the section “Manage Users.” Next to each
person’s name you have added to your database you can click the icon “edit” which will allow you to edit
the current role and permission you have assigned.
Q
How do I give my clients access to their project in the cloud?
You would first need to invite the client to use one of your available seats in the cloud, assign them the
role of “Customer” and then give them the permission “Customer” to their account.
Q
Can I remove a client I invited to my WOWCloud account?
Yes, you can remove a client that you invited to have access to your cloud account by simply clicking
the delete button next to that clients name under the Manage Users section.
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FAQs—Support for WOWClowd: Clients & Sites
Q
How do I access clients?
To access clients that have been added to the database, click on the “Clients” icon in the left side
navigation bar.
Q
How do I add a new client?
To quickly create a new Client click on the “Quick Create” icon in the left side navigation bar. This will let you a new client and associate it with a new or existing site and work order. You can also click the
“Client” icon in the left navigation bar which will take you to the main clients section where you can add
a new client by clicking on the “Add Client” button in the upper right hand corner.
Q
How do I search clients I have added?
In the main clients section you can search clients that have been added to your database quickly using
the keyword filter feature at the top of the client page.
Q
How do I view or edit an existing client?
In the main clients section can click the “Edit Client” button in the specific clients bin. This will allow you
to view or edit the core information you have added for the client. You can also make the client inactive
from this page.
Q
Can I delete or remove a client that I have added to my database?
Clients that you have added to your database you can make “inactive” if you wish to not have them
show up in your main client listings page. To do so you need to click on the “Edit Client” button in the
specific clients bin. This will take you to the edit client page where you have the ability to them make inactive.
Q
Can I add permissions and roles at a client level?
Yes, you can set core permissions and roles associated with a client by clicking the “Client Edit” button
in the clients bin.
Q
Can I give my clients access to their work order information?
Yes, you would first need to invite them to use one of your available seats in the cloud and then assign
them the role of “Customer” and then give them “Customer Permissions” to their Client Account.
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FAQs—Support for WOWClowd: Clients & Sites
Q
How do I access sites?
From the main clients section, click on the “View” button next to Sites in the specific client bin. This will take you to the main sites page where you can search, view or edit all of the sites you have
added to your database.
Q
How do I add a new site?
You can add a new site by clicking the “Quick Create” icon in the left hand navigation. This lets you
quickly add a new site associated with an existing or new client. You can also navigate to the clients
section and in the specific client bin you can click on the “Add” button next to sites.
Q
How do I search sites?
In the main clients section, in a client bin you can click the button “View” next to sites. This will take you to the main sites page allowing you to search using the keyword filter for a specific site added to
your database.
Q
How do I view or edit an existing site?
In the main clients section, in a client bin you can click the button “View” next to sites. This will take you
to the main sites page where you can click into a specific site allowing you to view or edit the site
information added to your database for that site.
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FAQs—Support for WOWClowd: Floor Plans & Endpoints
Q
How do I access floor plans?
Click on the “Floor Plan” icon in the left hand navigation bar will take you to the main floor plan section
where you can view the floor plans that have been added to the database.
Q
How do I add a new floor plan?
In the main floor plan section you can click the “Add Floor Plan” button in the right hand corner. This will
allow you to access the floor plan creation tools.
Q
How do I search floor plans?
In the main floor plan section you can search for a specific floor plan using the keyword filter feature at
the top of the page.
Q
How do I edit the floor plan details?
In the main floor plan section you can click the “Edit/Name Image” button in a specific floor plan bin.
This will take you to the floor plan details page allowing you to view or edit the floor plan details such as
the site the floor plan is associated with and the floor plan name.
Q
How do I replace an existing floor plan image?
In the main floor plan section you can click the “Edit/Name Image” button in a specific floor plan bin.
This will take you to the floor plan details page allowing you to replace the existing floor plan or upload a
new floor plan image. Floor plan images cannot be edited once they are uploaded.
Q
What file formats of floor plans can be uploaded?
PNG, SVG, JPEG, TIFF, GIF, and PDF.
Q
Can I upload a document that has multiple floor plans?
Currently not at this time. Each floor plan needs to be a separate document before it is uploaded. This is
a feature we are working on.
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FAQs—Support for WOWClowd: Floor Plans & Endpoints
Q
What if I don’t have a floor plan?
If you don’t have a floor plan, you can still create your face plates and patch panels and add the
endpoints to a work order. You will be able to access the work order and endpoints from the
WOWTester App and run your tests.
Q
How do I delete an existing floor plan or make it inactive?
If you have an existing floor plan that you would like to make inactive or completely remove from your
database you can click the “Edit/Name Image” button in the specific Floor Plan bin. This will take you to
the floor plan details where there are buttons that allow you to make “inactive” or “delete.”
Q
How do I create face plates and patch panels (endpoints) for my floor plan?
Once you have uploaded your floor plan it is very easy to create endpoints. Under the “Action” button
on the Floor Plan view you either select “Add Panel” or “Add Face Plate”. A pop-up window will open up
allowing you to enter the core information for the endpoints that need to be created.
Q
How do I add the endpoints to my floor plan?
Once you have created the endpoints for your floor plan you can simply hover your mouse of finger over
the endpoint icon and drag and drop them to the area of the floor plan they belong. Once you have
dropped endpoints onto your floor plan they can be clicked and dragged to any spot.
Q
What does the inside color of the endpoints indicate?
The inside color will indicate the following testing statuses:
Green: PASS
Red: FAIL
Yellow: IN PROGRESS
Gray: UNTESTED
Q
Can I change the outer color of the endpoints?
Yes, you can change the outer color of the endpoints to any color you prefer. In the floor plan view click the “Actions” button and select “Edit Zones.” This will allow you to edit the zone name and its outer color.
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FAQs—Support for WOWClowd: Floor Plans & Endpoints
Q
Can I adjust the endpoint size on the floor plan?
Yes, on the floor plan view, you can click on the corner orange toolbox icon to reveal a popover window
that contains “Pin –“ or “Pin +” buttons that allow you to resize the endpoints until they are the
appropriate size to be viewable and identify locations of outlets and patch panels.
Q
How do I match my endpoints?
Once you have created your endpoints, you can match the two endpoints of a cable (the face plate port and the patch panel port) together so that the cloud will have a history of the data between the two
endpoints. You can do this by clicking on the grey “two port icon” to the right of the first patch panel
container name. This will open up a popup window allowing you to connect the other end of the cable.
Once you click the connected face plate name, the popup will automatically move down to the next
patch panel container until you have connected all the endpoints.
Q
How do I delete endpoints that I have created?
Once you have created your patch panels and face plates you can delete the entire container or
endpoint from the list by clicking on the container or port name. This will take you to either the container
or endpoint details where there is a delete button. Clicking the delete button you will be asked to confirm
the delete.
Q
How do I edit the endpoint name?
You can edit a container or endpoint name by clicking on the specific endpoint, which then takes you
into the endpoint details screen where you have a “Edit” button. You can also click on the “Actions”
button from the floor plan view and select “Mass Edit Ports.” This will allows you to edit multiple
endpoint names as well as add additional endpoints to your faceplates and patch panels if needed from one screen.
Q
How do I add additional ports to an existing faceplate or patch panel?
To add additional ports to a face plate or patch panel after they have already been created you click on
the “Actions” button from the floor plan view and select “Mass Edit Ports.” This will allows you to add the
new ports where needed.
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FAQs—Support for WOWClowd: Work Orders
Q
How do I create a new work order?
To quickly create a new Work Order click on the “Quick Create” icon in the left side navigation bar. This
will let you associate a new or existing client or site to your new Work Order. You can also click the
“Work Order” icon in the left navigation bar which will take you to the main Work Order section where
you can click the “Add Work Order” button in the right corner.
Q
How do I view or edit an existing work order?
In the main Work Order section you can view or edit a specific Work Order by clicking the “Edit” button
in the Work Order bin. This will take you to the Work Order detail page where you can view or edit the
information.
Q
How do I search work orders?
In the main work orders section you can search work orders that have been added to your database
quickly using the client drop down filter feature at the top of the page.
Q
How do I assign permissions at the Work Order level?
Once you have created the Work Order you can click the “Edit” button in a specific work order bin. This
will take you to the Edit Work Order page where you can select the “Permissions” tab to assign, view or
edit permissions and roles.
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FAQs—Support for WOWClowd: Running Reports
Q
What formats are available for reports?
You can print the reports as PDF documents.
Q
Can I print a floor plan with end points that have been tested?
Not at this time but we hope to have that capability in the near future.
Q
What information do you show on the reports?
We offer 3 different reports; a summary, detail and full.
The summary report shows a summary of the work order with single line information on the tests
conducted. This report you can give your clients access to.
The detail report shows the work order details with GPS information, Google map location, latitude and
longitude, attachments (notes, videos and images) and only the most recent tests conducted that
passed. You can also provide your client this level of reporting.
The full report shows the full details for the work order with every test, passed or failed that was conducted.
FAQs—Support for WOWClowd: Independent Tests
Q
How do I associate an Independent Test with a Client?
To associate an Independent Test with a client select the Independent Tests icon on the left-hand
navigation bar. Identify the port that you want to assign and then choose the Client and Work Order you
want to associate the port with. Note: The Client and Work Order need to be created in your database in
order to assign the port.
Q
How do I associate an Independent Test with a Work Order?
To associate an Independent Test with a Work Order select the Independent Tests icon on the left-hand
navigation bar. Identify the port that you want to assign and then choose the Client and Work Order you
want to associate the port with. Note: The Client and Work Order need to be created in your database in
order to assign the port.
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