Motorola Ojo User manual

User’s Guide
Personal Video Phone
Copyright © 2004 WorldGate Service, Inc.
All rights reserved. Reproduction of this document in part or in whole
without explicit permission of WorldGate Service, Inc. is strictly forbidden.
Information presented in this guide is subject to change at any time
without notice. While every precaution has been taken in the preparation
of this guide, WorldGate assumes no responsibility for errors or omissions
and no liability for damages caused by the use of the information in this
guide.
WorldGate and the Ojo logo are trademarks and service marks of
WorldGate Service, Inc. Motorola and the stylized M logo are registered in
the U.S. Patent Office. All other trademarked products mentioned in this
document are the sole property of their respective owners. Patents are
pending with respect to this product. Use of the product is subject to a
license agreement.
WorldGate Part No. 71101004, version 05
Contents
Introducing Ojo .........................................................................5
FCC and Interference Information ..............................................6
Notification of the Local Telephone Company .........................6
Rights of the Telephone Company .........................................7
Interference Information ......................................................7
Hearing Aid Compatibility......................................................8
Important Safety Instructions.....................................................9
Installation Guidelines ........................................................10
Battery Safety Instructions..................................................10
Getting Started........................................................................11
What You Need ..................................................................11
Unpacking and Checking the Contents .................................11
Choosing a Location ...........................................................12
Installing the Battery Pack ..................................................12
Charging the Handset.........................................................13
Connecting Ojo ..................................................................14
Registering Ojo and Establishing an Ojo Account..................17
Setting the Correct Time Zone ............................................18
Ojo Controls and Screens .........................................................19
Ojo (without Cordless Handset)...........................................19
Cordless Handset ...............................................................19
Screens .............................................................................20
Navigation Keys .................................................................20
Setting Up Ojo.........................................................................21
Customizing Ojo .................................................................21
Setting the Ring Tone.........................................................21
Setting the Ring Volume .....................................................22
Setting the LCD Brightness .................................................22
Setting the Time Zone ........................................................22
Using the Basic Functions.........................................................23
Making a Video Call ............................................................23
Making a Conventional Call .................................................24
Receiving a Call..................................................................24
3
Contents
Taking a Caller ID Picture ................................................... 25
Adjusting the Speakerphone Volume During a Call ............... 27
Using the Cordless Handset for Audio Privacy ...................... 27
Muting the Audio During a Call ........................................... 27
Turning the Camera Off for Video Privacy During a Call ........ 28
Speed Dialing .................................................................... 28
Phonebook.............................................................................. 29
Adding a Listing to the Phonebook ...................................... 29
Calling from the Phonebook................................................ 32
Editing a Phonebook Listing ................................................ 32
Deleting a Phonebook Listing.............................................. 33
Finding a Name in the Phonebook....................................... 34
Call Logs................................................................................. 35
Reviewing the Calls Received or Calls Dialed Logs ................ 35
Placing a Call from the Calls Received or Calls Dialed Log ..... 35
Deleting a Call from a Call Log ............................................ 35
Adding a Name to Your Phonebook from a Call Log.............. 36
Appendix 1 – Caring for Ojo..................................................... 37
Appendix 2 – Network Installation ............................................ 37
Appendix 3 – Startup Connections ............................................ 40
Changing Bandwidth Profile and Internet Settings................ 40
Changing Bandwidth Profile ................................................ 40
Changing Internet Settings ................................................. 40
Appendix 4 – Troubleshooting.................................................. 42
Appendix 5 – Technical Specifications....................................... 47
Personal Video Phone Technical Specifications ..................... 47
Cordless Handset Technical Specifications ........................... 48
Index ..................................................................................... 49
4
Introducing Ojo
Welcome! Thank you for choosing the Ojo™ Personal Video Phone from
Motorola—a global leader in communications technology.
Ojo is the first video phone to provide true-to-life video telephone calls
over the Internet. Its unique design lets you make hands-free calls with
full-motion video, and the camera and display screen are ideally positioned
for natural, face-to-face conversations. With Ojo, you’ll think that you’re
talking to the person next to you, rather than talking on the phone.
Ojo is designed to be your primary phone. It handles video and
conventional telephone calls.
Ojo is easy to use, with simple on-screen instructions and prompts.
Because privacy is a concern for many people, Ojo lets you decide whether
to transmit video with each call. At any time—at the beginning of a call or
during it—you can easily start or stop video transmission. And the cordless
handset ensures that no one else overhears your conversation.
Ojo can make true-to-life, quality calls across the country and around the
world! You’ll experience Ojo’s synchronized video and voice, without
delays and jerkiness that have been typical of other products on the
market.
Thank you for choosing Ojo. We know you will enjoy your video phone.
5
FCC and Interference Information
This equipment complies with Parts 15 and 68 of the FCC rules and the
requirements adopted by the Administrative Council for Terminal
Attachments (ACTA).
A plug and jack used to connect this equipment to the premises wiring and
telephone network must comply with applicable FCC Part 68 rules and
requirements adopted by the ACTA. A compliant telephone cord and
modular plug are provided with this product. The product is designed to be
connected to a compatible modular jack that is also compliant. See
installation instructions for details.
Notification of the Local Telephone Company
On the bottom of this equipment is a label that contains, among other
information, a product identifier in the form US:AAAEQ##TXXXX. You
must, upon request, provide this information to your telephone company.
The digits represented by ## in the product identifier indicate the Ringer
Equivalency Number (REN) for this equipment. The REN is useful in
determining the number of devices you may connect to your telephone
line and still have all of these devices ring when your telephone number is
called. In most (but not all) areas, the sum of the RENs of all devices
connected to one line should not exceed five (5). To be certain of the
number of devices you may connect to your line as determined by the
REN, contact your local telephone company.
Notes:
•
This equipment may not be used on coin service provided by the
telephone company.
•
Connection to party line service is subject to state tariffs. Contact the
state public utility commission, public service commission or
corporation commission for information.
•
If your home has specially wired alarm equipment connected to the
telephone line, ensure that the installation of Ojo does not disable your
alarm equipment. If you have questions about what will disable alarm
equipment, consult your telephone company or a qualified installer.
•
Notice must be given to the telephone company upon permanent
disconnection of your telephone from your line.
•
The FCC requires that you connect your cordless telephone to the
nationwide telephone network through a modular telephone jack
(USOC RJ11C/RJ11W or RJ14C/RJ14W).
6
FCC and Interference Information
Rights of the Telephone Company
Should your equipment cause trouble on your line, which may harm the
telephone network, the telephone company shall, where practical, notify
you that temporary discontinuance of service may be required. Where
prior notice is not practical and the circumstances warrant such action, the
telephone company may temporarily disconnect service immediately. In
case of such temporary discontinuance, the telephone company must:
1. Promptly notify you of such temporary discontinuance.
2. Afford you the opportunity to correct the situation.
3. Inform you of your right to bring a complaint to the Commission
pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and
Regulations.
The telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of the
equipment. If this happens, the telephone company will provide advance
notice in order for you to make necessary modifications to maintain
uninterrupted service.
Interference Information
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
7
FCC and Interference Information
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment on and off,
you can try to correct the interference with one or more of the following
measures:
1. Connect the telecommunications equipment into an outlet on a circuit
different from that to which the receiving antenna is connected.
2. Reorient or relocate and increase the separation between the
telecommunications equipment and the receiving antenna.
3. Reorient or relocate the receiving antenna (that is, the antenna for the
radio or television that is “receiving” the interference).
If these measures do not eliminate the interference, please consult your
dealer or an experienced radio/television technician for additional
suggestions. Also, the FCC has prepared a helpful booklet, “How to
Identify and Resolve Radio/TV Interference Problems.” This booklet is
available from the U.S. Government Printing Office, Washington, D.C.
20402. Please specify stock number 004-000-00345-4 when ordering
copies.
The FCC requires this product to be serviced only by Motorola or its
authorized service agents. Changes or modifications not expressly
approved by Motorola could void not only the user's authority to operate
the equipment, but also the limited warranty.
Hearing Aid Compatibility
This telephone system meets the FCC standards for hearing aid
compatibility.
8
Important Safety Instructions
When using Ojo, follow these safety precautions to reduce the risk of fire,
electric shock, and injury to persons or property:
1. Keep all slits and openings of the phone unblocked. Do not set the
phone on a heating register or over a radiator. Ensure that proper
ventilation is provided at the installation site.
2. Do not use while wet or while standing in water.
3. Do not use this product near water (for example, near a bath tub,
kitchen sink, or swimming pool).
4. Do not allow anything to rest on the power cord. Place the power cord
so that it will not be walked on.
5. Never insert objects of any kind into the product slits as that may result
in fire or shock.
6. Unplug this product from the wall outlet before cleaning. Do not use
liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
7. Do not disassemble this product. If service or repair work is required,
contact the Motorola address found in the back of this user’s guide.
8. Do not overload wall outlets and extension cords.
9. Avoid using during an electrical storm. Use a surge protector to protect
the equipment.
10. Do not use Ojo to report a gas leak, especially if you are in the vicinity
of the gas line.
Caution: To reduce the risk of fire, use only No. 26 AWG or larger UL
Listed or CSA Certified Telecommunication Line Cord.
Unplug Ojo immediately from an outlet if:
•
The power cord or plug is damaged or frayed.
•
Liquid has been spilled into the product.
•
The product has been exposed to rain or water. Do not retrieve the
handset or base until after you have unplugged the power and phone
from the wall. Then retrieve the unit by the unplugged cords.
•
The product has been dropped or the cabinet has been damaged.
•
The product exhibits a distinct change in performance.
9
Important Safety Instructions
Installation Guidelines
1. Read and understand all instructions and save them for future reference.
2. Follow all warnings and instructions marked on the product.
3. Do not install this product near a bathtub, sink, or shower.
4. Operate this phone using only the power source indicated on the
marking label. If you are unsure of the power supply to your home,
consult your dealer or local power company.
5. Do not place this product on an unstable cart, stand, or table. This
product may fall, causing serious damage to the product.
6. Adjust only those controls that are covered by the operating instructions.
Improper adjustment of other controls may result in damage and will
often require extensive work to restore the product to normal operation.
7. Clean this product with a soft, damp cloth. Do not use chemicals or
cleaning agents to clean this phone.
8. Use only the power supply that came with this unit. Using other power
supplies may damage the unit.
9. Because Ojo operates on electricity, you should have at least one
phone in your home that is not cordless in case the power goes out.
10. To avoid interference to nearby appliances, do not place the base of
Ojo on or near a TV, microwave oven, or VCR.
Caution: To maintain compliance with the FCC’s RF exposure guidelines,
place the base unit at least 20 cm from any person.
Battery Safety Instructions
•
Do not burn, disassemble, mutilate, or puncture the battery or battery
pack. The batteries contain toxic materials that could be released,
resulting in injury.
•
Caution: There is a risk of explosion if you replace the batteries with an
incorrect battery type. Use only the battery pack that came with your
phone or an authorized replacement recommended by the manufacturer.
•
Keep batteries and battery pack out of the reach of children.
•
Remove the battery pack if storing the product over 30 days.
•
Do not dispose of batteries or battery pack in fire, which could result in
explosion.
The rechargeable batteries that power this product must be disposed
of properly and may need to be recycled. Refer to your battery pack’s
label for battery type. Contact your local recycling center for proper
disposal methods.
•
10
Getting Started
What You Need
To set up your Motorola Ojo Personal Video Phone, you need:
•
High-speed Internet service, a related cable or DSL modem,
and a compatible router.
•
Active home telephone account (for conventional telephone
calls).
•
Ojo Unit ID Number located on the box and on the bottom of
your Ojo.
Write your Ojo Unit ID Number here for future reference:
Unpacking and Checking the Contents
Check to make sure the box contains the following items:
Power Cord with Power Block
Ojo Personal
Video Phone
Battery
Pack
Cordless
Handset
User’s Guide and
Quick Start Guide
11
Ethernet Cable
Telephone Line
Getting Started
Choosing a Location
x
Place Ojo near your high-speed cable or DSL modem and
telephone jack. To locate Ojo elsewhere in your home, refer to
Replacement cordless handsets and power supplies are available
should they become lost or damaged. Contact your retailer or call
an Ojo customer service representative at 1-877 FOR MY OJO (1877-367-6965) to order units.
Occasionally, Ojo may inform you that software upgrades are available for
installation. This software could consist of new features or improvements
to Ojo’s operating system. There are two types of upgrades, standard and
critical. Upgrades will normally install in less than 15 minutes.
You may choose to install a standard upgrade, or choose to ignore it. Your
Ojo will continue to function normally.
A critical upgrade needs to be installed immediately. Ojo may not function
normally without the installation of a critical upgrade.
However, whether an upgrade is standard or critical your settings, call
logs, and phonebook entries will be preserved and remain stored in Ojo.
x
Appendix 2 – Network Installation.
x
Lighting should illuminate your face as you sit in front of your Ojo
screen.
Installing the Battery Pack
Next, install the battery pack in the cordless handset.
Important: Before handling batteries, read the Battery Safety
Instructions on page 10.
1
Remove the battery cover from the back of
the handset by pressing down on the recess
and then sliding the cover down and off of
the handset.
2
Insert the battery pack into the
compartment with the contacts facing down
and aligned with the contacts in the battery
compartment.
3
Slide the battery cover upward and snap
into place.
12
Getting Started
Charging the Handset
After you’ve installed the handset battery pack, place the cordless handset
in the handset cradle. An indicator on the handset screen shows that the
handset is charging.
Charging
Indicator
13
Getting Started
Note: You can register or make a call before the handset is fully charged
by leaving the handset in the cradle. Keep the handset in the cradle to
allow the battery pack to charge fully. It takes approximately twelve hours
to charge the battery pack for the first time.
When the battery pack is fully charged, the handset screen displays a fullpower indicator.
When the battery needs recharging, the power indicator flashes and LOW
BATTERY appears on the handset screen.
Connecting Ojo
Connect Ojo as described below:
1
Turn off the modem and router power.
2
Confirm that your modem is correctly connected to your router.
3
Plug one end of the provided Ethernet cable into the “TO MODEM”
port on the back of Ojo, and the other into an open port on the
router.
14
Getting Started
4
Plug one end of the telephone line into a phone jack and the other
end into the “TO WALL” port on the back of Ojo.
5
Turn on the power to the modem, wait one minute, then turn on
the power to the router.
6
Plug one end of the Ojo power cord into the Ojo power block and
the other end into an electrical outlet.
7
Plug the Ojo power block into the “12V/3A” port on the back of Ojo.
Ojo powers on, performs a series of self-tests,
and displays a series of startup screens. After
a few minutes, the message “Please Call
Customer Service” is displayed.
15
Getting Started
Note: If you have already registered Ojo and
established an Ojo account, the Ojo Home
screen may be displayed instead of the
"Please Call Customer Service" message.
Refer to Replacement cordless handsets and
power supplies are available should they
become lost or damaged. Contact your
retailer or call an Ojo customer service
representative at 1-877 FOR MY OJO (1-877367-6965) to order units.
Occasionally, Ojo may inform you that software
upgrades are available for installation. This
software could consist of new features or
improvements to Ojo’s operating system. There
are two types of upgrades, standard and critical.
Upgrades will normally install in less than 15
minutes.
You may choose to install a standard upgrade, or
choose to ignore it. Your Ojo will continue to
function normally.
A critical upgrade needs to be installed
immediately. Ojo may not function normally
without the installation of a critical upgrade.
However, whether an upgrade is standard or
critical your settings, call logs, and phonebook
entries will be preserved and remain stored in Ojo.
Appendix 2 – Network Installation for other
ways to connect Ojo.
16
Getting Started
Registering Ojo and Establishing an Ojo Account
Before you can use Ojo, you must register and establish an Ojo account.
This account enables you to make and receive video calls with other Ojo
users.
Have available:
• Your 12-digit Ojo Unit ID Number (found on the “Please Call
Customer Service” message, the bottom of your Ojo, and on the box)
• Your VISA® or MasterCard®
There are two ways to register:
• Call an Ojo customer service representative at 1-877 FOR MY OJO
(1-877-367-6965) from a phone that uses the same phone number
that Ojo will use.
• Visit the Ojo Web site at www.ojoservices.com.
After you establish your Ojo account,
the Ojo Home screen is displayed with
the correct time (for the Eastern Time
Zone) and date.
Correct
Date and
Time
Note: Refer to the following page for
the procedure to change the time zone.
If the Ojo Home screen is not displayed
(or if the displayed time and/or date are
incorrect) after you have registered and
established an Ojo account, refer to
Appendix 4 – Troubleshooting
on page 42.
Home Screen
17
Getting Started
Setting the Correct Time Zone
1
From the Ojo Home screen, press
or
to highlight MAIN
MENU, then press SELECT. The Main Menu appears.
2
Highlight and select Customize to display the Customize screen.
3
Highlight and select Time Zone and then use
or
keys on the handset keypad to
the
display the desired time zone.
Note: The list of time zones includes Eastern,
Central, Mountain, Pacific, Arizona,
Aleutian, Alaska, Hawaii, Samoa,
Michigan, Indiana-Starke, and East
Indiana.
4
After the desired time zone is displayed, press
SELECT and then press to save the
selection. Ojo prompts you to confirm.
5
Use the
6
Press END to display the Ojo Home screen.
and
keys to highlight Yes, then press SELECT.
18
Ojo Controls and Screens
Ojo (without Cordless Handset)
Lens Cover
Camera Lens
and Microphone
Video Screen
Video Screen
Inset
Operation Buttons:
TALK/SPKR
END
LOCATE
Cradle for Cordless
Handset
Speaker
Volume Control
Buttons
Cordless Handset
Earpiece
Handset Screen
MUTE
END
TALK
SELECT
Navigation Keys (
Numeric Keypad
Microphone
19
)
Ojo Controls and Screens
Screens
Ojo has two screens: the video screen and the handset screen.
The video screen displays:
•
During a call, the incoming and
outgoing video (shown on page 19) .
•
In standby mode, the Ojo Home
screen is used for easy navigation of
Ojo’s features and functions.
•
When not in use, the video screen will
go blank. Pressing any key will
reactivate the display.
Video
Screen
Handset
Screen
The handset screen displays:
•
Battery power level
•
“Battery Charging” (when the handset battery is being charged)
•
Incoming Caller ID information (when an incoming call is received)
•
Numbers being entered (when an outgoing call is placed)
The handset screen does not display video.
Navigation Keys
Most Ojo screens provide instructions to follow, buttons, and an
information bar.
You can highlight any of the buttons
using the navigation keys on the
handset. Usually, the top-most option
on a screen (PHONEBOOK in the
example) is selected by default.
Instructions
or
on the handset to
Press
highlight a button (PHONEBOOK or
MAIN MENU in the example). Then
press SELECT to choose the highlighted
button.
Buttons
Information
Bar
Home Screen
20
Setting Up Ojo
Ojo can be customized by selecting the ring tone, ring volume, LCD
brightness, and your time zone. Each of these selections is accessed
from the Customize screen.
Note: Scroll through the options for each selection by pressing the
keys on the handset keypad.
or
Customizing Ojo
1
From the Ojo Home screen, press
or
to highlight MAIN MENU.
Press SELECT. The Main Menu appears.
2
Highlight and select Customize to display the
Customize screen.
3
Select the desired settings (see below).
4
Press END to display the Ojo Home screen.
Setting the Ring Tone
1
Highlight and select Ring Tone and then use the
or
the handset keypad to display the desired ring tone.
keys on
Note: Ojo displays the current ring tone setting. The ring tones will
play as you scroll through the choices.
2
After the desired ring tone is displayed, press SELECT and then
press to save the selection. Ojo prompts you to confirm.
3
Use the
and
keys to highlight Yes, then press SELECT.
21
Setting Up Ojo
Setting the Ring Volume
1
Highlight and select Ring Volume and then use the
or
on the handset keypad to display the desired ring volume.
keys
Note: Ojo displays the current ring volume setting. The ring
volumes will play as you scroll through the choices.
2
After the desired ring volume is displayed, press SELECT and then
press to save the selection. Ojo prompts you to confirm.
3
Use the
and
keys to highlight Yes, then press SELECT.
Setting the LCD Brightness
1
Highlight and select LCD Brightness and then use the
or
keys on the handset keypad to display the desired LCD brightness.
Note: The LCD brightness levels are Very Bright, Bright,
Normal, Dim, and Dark.
2
After the desired LCD brightness is displayed, press SELECT and
then press to save the selection. Ojo prompts you to confirm.
3
Use the
and
keys to highlight Yes, then press SELECT.
Setting the Time Zone
1
Highlight and select Time Zone and then use the
or
the handset keypad to display the desired time zone.
keys on
Note: The list of time zones includes Eastern, Central,
Mountain, Pacific, Arizona, Aleutian, Alaska, Hawaii, Samoa,
Michigan, Indiana-Starke, and East Indiana.
2
After the desired time zone is displayed, press SELECT and then
press to save the selection. Ojo prompts you to confirm.
3
Use the
and
keys to highlight Yes, then press SELECT.
22
Using the Basic Functions
Making a Video Call
Ojo allows you to make both video and conventional telephone calls. When
you make a video call, the party receiving your call must have an Ojo or
other interoperable product. To use Ojo as a conventional phone, attach a
phone line (see page 14).
Note: You must register Ojo before you can make or receive a video call.
See page 14 for the procedure.
1
Check that the Home screen is displayed.
2
To preview the image that the other party will see, press the
key. To hide your image, press the key again.
3
Enter the phone number on the handset. The
video screen displays the number as you
enter it.
4
Press TALK. The other party’s phone rings or
gives a busy signal.
If the person you are calling is entered in
your Ojo Phonebook, the video screen
displays a picture (if available) and the
person’s name and phone number.
5
When the person you called answers and
activates his or her camera, your video screen
displays their live image.
A live image of you (representing the image
displayed to the person you called) appears in
your video screen inset. Use this image to
ensure that you are positioned correctly.
23
Using the Basic Functions
6
If you do not want the other party to see you, slide the lens cover
to the left (see page 28). The orange block covers the camera lens,
and your image does not appear. In its place, a message is
displayed to the other party indicating that your camera is off.
Note: Whenever the camera lens is covered, a notice displayed in
the video screen inset reminds you that video privacy is on.
Slide the lens cover to the right to allow the camera to display your
video image.
7
To hang up, press END.
Making a Conventional Call
Note: To make a conventional phone call, your Ojo must be connected to
a phone line.
1
Enter the phone number.
2
Press TALK.
Receiving a Call
Answering a call on Ojo is very simple…when the phone rings, just press
TALK!
1
When a call comes in, Ojo rings and displays
a Caller ID picture of the person calling (if
available) and their phone number.
2
If the person calling has Ojo but a picture is
not available, a silhouette appears instead of
the caller’s picture.
24
Using the Basic Functions
3
Press TALK. You are now connected, and
you can hear the caller speaking.
The video screen displays live video of the
person who called.
Your camera is not activated automatically.
Consequently, neither the caller nor you can
see your video image (notice the ”Camera is
off” message at the bottom).
4
To turn your camera on, press SELECT. Your
video image replaces the “Camera is off”
message.
5
To end the call, press END.
Using Redial
You can redial the last number called by pressing TALK twice.
25
Using the Basic Functions
Taking a Caller ID Picture
A key feature of Ojo is seeing a still picture of the caller as part of the
Caller ID function. By taking Caller ID pictures during your video calls, you
can save these still pictures as part of your Phonebook entries.
Note: Phonebook entries do not require Caller ID pictures.
You can capture Caller ID pictures at any time during a video call. As a
courtesy to your callers, tell them you wish to take their Caller ID picture
so they can position themselves in front of their camera.
1
Press SELECT at any time during a dialed or received call.
2
After the call ends, go to the appropriate Calls Received or Calls
Dialed log (see page 35) and highlight the last call.
3
Press or SELECT on the handset keypad to display the Entry
Options screen.
4
Select Store Entry and press END. The Ojo Home screen is
displayed.
5
From the Ojo Home screen, press
or
to highlight
PHONEBOOK and then press SELECT. The Phonebook screen
appears.
6
Press
or
to highlight the phone number that was just stored.
Note: The phone number is usually stored under the name
“Unknown.”
7
Press
or
to highlight Photo and then press SELECT.
8
Press and to view each available thumbnail photo. When the
desired photo is displayed, press SELECT to save the photo.
9
Press to save the Phonebook listing. Ojo prompts you to press
SELECT to confirm saving the Phonebook listing. Use the and
keys on the handset keypad to highlight Yes to confirm saving the
listing, or highlight No, then press SELECT.
10
Press END to display the Ojo Home screen.
26
Using the Basic Functions
Note: The next time you place or receive a call from this number, the
Caller ID picture you saved will be displayed. You can take a new
Caller ID picture during a subsequent call by following the above
procedure.
Note: Ojo adds the picture directly into the Phonebook entry when
you are calling someone that is already in the Phonebook.
Adjusting the Speakerphone Volume During a Call
There are two ways to adjust the volume while on a call:
x
Press the volume buttons on the right side of Ojo’s base.
x
Press
or
on the handset.
Note: When you change the volume, the video screen temporarily
displays the volume indicator.
Using the Cordless Handset for Audio Privacy
The speakerphone is active whenever the handset is in the handset cradle.
For audio privacy:
1
Pick up the handset and use it as a portable phone.
2
Return the handset to the cradle to activate the speakerphone.
Note: When the handset is out of the cradle, you can use the three
buttons on the cradle to: 1) Answer a call by pressing TALK, 2) Press
LOCATE to activate your camera, 3) End a call by pressing END, or
4) locate a misplaced handset by pressing and holding LOCATE. The
handset will emit a distinctive sound.
Muting the Audio During a Call
You can prevent the caller from hearing you or any other noise or
conversation on your end of the call.
1
Press the MUTE button. Ojo displays a mute indicator. You can still
hear the caller speaking, but the caller cannot hear you.
2
Press MUTE again so that the caller can hear you.
Note: This does not affect the video.
27
Using the Basic Functions
Turning the Camera Off for Video Privacy During a Call
You can shut off your camera during a call for video privacy.
1
Slide the lens cover to the left to close the
cover and prevent the caller from seeing
you.
“Camera is off” replaces your video image.
2
To enable the caller to see your video image
again, slide the lens cover to the right.
Your video image replaces the “Camera is
off” message. The other party can see you
again on their incoming video screen.
Speed Dialing
You can use a one- or two-digit code to call a frequently called number.
1
Check that the Home screen is displayed.
2
Enter the one- or two-digit speed dial code on
the handset numeric key pad.
Note: The speed dial code must be set up in
your Ojo Phonebook before you can use it.
Refer to page 29 for instructions on specifying
a speed dial code.
3
Press TALK. The call is made.
28
Phonebook
The Ojo Phonebook makes it easy to call those you talk to frequently. It
stores up to 100 entries.
A phonebook entry can be added manually, from a call log (see page 36),
or at the end of a call.
Adding a Listing to the Phonebook
You can add a Phonebook entry any time you are not using Ojo to make a
call.
1
From the Ojo Home screen, press
or
to
highlight PHONEBOOK and then press
SELECT. The Phonebook screen appears.
2
Highlight and select ADD NEW ENTRY to
display the Phonebook Edit screen.
29
Phonebook
3
Highlight and select Name, and use the handset numeric keypad
to enter the name. After the character you want to enter is
displayed, wait three seconds for the cursor to move to the next
space.
x Press a key once to enter the lower case first letter on that
number key. For example, press 4 once to enter g:
x Press a key two or three times to enter the second or third
lower case letter. For example, press 4 twice to enter h:
x Press a key additional times to enter a capitalized letter or the
number itself. For example, press 4 five times to enter H:
x Or, press 4 seven times to enter the number 4:
x To enter a space, press . To correct an error, press
(backspace) the last entry.
After you have entered the name, press SELECT.
4
Highlight and select Number and then use
the handset keypad to enter the phone
number.
x Do not enter any non-numeric characters
(such as a space, comma, parentheses, or
dash).
x Press to erase (backspace) the last
character entered.
After you have entered the phone number,
press SELECT.
30
to erase
Phonebook
5
Highlight and select Speed. Speed (Speed
Dial) allows you to make a call to anyone in
your Phonebook using a one- or two-digit
number.
To enter the speed dial number for this entry,
do either of the following:
or
to display the next available
x Press
speed dial number.
x Enter the speed dial number using the
keypad. Ojo notifies you if the number you
enter is invalid or unavailable.
After you have entered the speed dial number,
press SELECT.
6
Highlight and select Location and then use
the and keys on the handset keypad to
highlight the Home, Mobile, Work, or Home2
icon.
After you highlight the desired location icon,
press SELECT.
7
Press to save the new Phonebook listing. At least one character
must be entered in both the Name and Number fields before the
listing can be saved.
Ojo prompts you to press SELECT to save the Phonebook listing.
Use the and keys on the handset keypad to highlight Yes to
confirm saving the listing, or highlight No, then press SELECT.
31
Phonebook
Calling from the Phonebook
1
From the Ojo Home screen, press
or
to
highlight PHONEBOOK and then press
SELECT. The Phonebook screen appears.
2
Press
3
Press TALK. The call is made.
or
to highlight the desired listing.
Editing a Phonebook Listing
1
On the Home screen, press
or
to highlight
PHONEBOOK and press SELECT.
2
Press
or
to scroll among the listings in
your phonebook until the one you want to edit
is highlighted.
3
Press SELECT.
4
Follow the instructions for entering a listing,
which begin on page 29.
32
Phonebook
Deleting a Phonebook Listing
1
On the Home screen, press
press SELECT.
or
2
Press
or
to scroll among the listings in your Phonebook until
the listing you want to delete is highlighted.
3
Press SELECT to display the Phonebook Edit
screen.
4
Press to highlight the Delete button and
then press SELECT to delete the listing. Ojo
prompts whether to delete the Phonebook
listing.
5
Use the and keys on the handset keypad
to highlight Yes to confirm deleting the listing,
or highlight No, then press SELECT.
33
to highlight PHONEBOOK and
Phonebook
Finding a Name in the Phonebook
1
From the Ojo Home screen, press
or
to highlight PHONEBOOK
and then press SELECT. The Phonebook screen appears.
2
Use the handset keys to enter the first letter of the name. The first
listing beginning with that letter is displayed.
For example, press the 5 key to display the first listing that begins
with the letter J.
3
Press the same key again to display listings that begin with the next
letter on that key.
For example, press the 5 key again to display the first listing that
begins with the letter K.
A prompt appears if there are no entries that can be accessed by the
key you pressed. For example, if there are no entries that begin with
J, K, or L, a prompt notifies you that there are no entries beginning
with J, K, or L, depending on how many times you press that key.
If you select a letter for which there are no entries but there are
entries that begin with other characters on that key, those entries will
be displayed. For example, pressing the 5 key displays the first listing
that begins with K if there are no entries that begin with the letter J.
34
Call Logs
Reviewing the Calls Received or Calls Dialed Logs
The Calls Received and Calls Dialed logs keep track of the last ten calls
received and the last ten calls dialed, respectively. You can quickly return
a call from either log.
Placing a Call from the Calls Received or Calls Dialed Log
1
On the Home screen, press
or
to highlight MAIN MENU
and press SELECT. The Main Menu is displayed.
2
Highlight and select CALLS RECEIVED or CALLS DIALED to
display one of the call log screens.
3
Press
or
to scroll through the list of calls
until the call you want is highlighted.
4
Press TALK.
Deleting a Call from a Call Log
Each call log maintains up to ten calls. When an eleventh call is received or
made, Ojo adds it to the appropriate call log and automatically deletes the
first call. You can delete any call from a call log.
1
On the Home screen, press
or
to highlight MAIN MENU
and press SELECT. The Main Menu is displayed.
2
Highlight and select CALLS RECEIVED or CALLS DIALED to
display the call log screen.
35
Call Logs
3
Press
or
to scroll through the list of calls until the call you
want is highlighted.
4
Press
5
Select an option:
to display the options screen.
x
To delete a single call on the log,
highlight and select DELETE ENTRY.
x
To delete all of the calls on the log,
highlight and select DELETE ALL.
Adding a Name to Your Phonebook from a Call Log
You can quickly add the name/number of a caller listed on either call log
to your Phonebook.
1
On the Home screen, press
or
to highlight MAIN MENU
and press SELECT. The Main Menu is displayed.
2
Highlight and select CALLS RECEIVED or CALLS DIALED to
display the call log screen.
3
Press
or
highlighted.
4
Press SELECT to display the options screen.
5
Highlight and select STORE ENTRY. Ojo prompts whether to
store the Phonebook entry.
6
Press SELECT to confirm storing the entry. If the entry is not to
be stored, press to select No and then press SELECT.
to scroll the list of calls until the call you want is
36
Appendix 1 – Caring for Ojo
Appendix 1 – Caring for Ojo
Clean external components with a soft cloth dampened with water. If
needed, use mild soap to remove stains.
Important: Never use strong detergents, other harsh cleaning
agents, or treated cloths, as they may damage the surface of Ojo.
Never use a spray or excess water, as this may affect electrical
continuity.
Replacement cordless handsets and power supplies are available should
they become lost or damaged. Contact your retailer or call an Ojo
customer service representative at 1-877 FOR MY OJO (1-877-367-6965)
to order units.
Occasionally, Ojo may inform you that software upgrades are available for
installation. This software could consist of new features or improvements
to Ojo’s operating system. There are two types of upgrades, standard and
critical. Upgrades will normally install in less than 15 minutes.
You may choose to install a standard upgrade, or choose to ignore it. Your
Ojo will continue to function normally.
A critical upgrade needs to be installed immediately. Ojo may not function
normally without the installation of a critical upgrade.
However, whether an upgrade is standard or critical your settings, call
logs, and phonebook entries will be preserved and remain stored in Ojo.
37
Appendix 2 – Network Installation
Appendix 2 – Network Installation
There are several possible ways to set up Ojo as part of your home
network. Several typical home network configurations that include Ojo are
described below.
1
You can set up Ojo anywhere in your house (it doesn't have to be
right next to the modem) using Homeplug™ technology.
Homeplug is a new technology that allows you to use household
power outlets to replace any Ethernet connection. For more
information about using Homeplug in your home network, visit
www.homeplug.com.
2
If your cable modem is connected to a single computer (or other
device), Ojo can be connected to the modem and computer as shown
below:
To connect Ojo in this manner, turn off the modem power switch,
then plug one end of the provided Ethernet cable into the “TO
MODEM” port on the back of Ojo, and the other end into the cable
modem. Connect the Ethernet cable from the PC to the “TO
COMPUTER” port on the back of Ojo. Then connect the telephone line,
turn on the modem power switch, and power up Ojo (see page 14 for
details).
Note: This manner of connecting Ojo is not recommended and will
not work if you are using a USB port on your computer or if you have
a DSL modem that requires PPPoE support.
38
Appendix 2 – Network Installation
3
You also can connect Ojo to the router as shown below:
Note: This manner of connecting Ojo is not recommended and may
not work if you have a DSL modem. Your DSL modem must support
DHCP. It will not work if the DSL modem requires PPPoE support.
4
If you have a DSL modem, connect Ojo to the DSL modem using a
DSL-compatible router.
39
Appendix 3 – Startup Connections
Appendix 3 – Startup Connections
Changing Bandwidth Profile and Internet Settings
The Connection screen allows you to change your bandwidth profile or
Internet settings. Normally the default settings work best. The selected
bandwidth profile needs to be less than your upstream speed. If the
bandwidth selected exceeds your upstream speed, the quality of your Ojo
calls will deteriorate and your Ojo may not function properly. If you do not
know your upstream speed or wish to confirm it, please call your ISP.
Bandwidth Profile allows you to change the bandwidth used during a
call. Internet Settings allow you to change the method Ojo uses for an
IP address. Reset Connection allows you reacquire your Internet
connection without power cycling your Ojo.
Changing Bandwidth Profile
1
On the Home screen, press
or
to highlight MAIN MENU and
press SELECT. The Main Menu is displayed.
2
3
4
Highlight and select Connection to display the Connection screen.
5
6
Press
or
to highlight Bandwidth Profile and press SELECT.
Use the
and
keys on the handset to select one of the following
profiles: Cable Modem 150 K bps, DSL 100 K bps, DSL 150 K bps,
or T1 250 K bps.
After you select the desired profile, press SELECT.
Press to save your Connection settings. Ojo prompts you to save
the settings. Choose “Yes” to save the settings and return to the Main
Menu.
Changing Internet Settings
1
On the Home screen, press
or
to highlight MAIN MENU and
press SELECT. The Main Menu is displayed.
2
3
4
5
Highlight and select Connection to display the Connection screen.
Press
Use the
or
to highlight Internet Settings and press SELECT.
and
keys on the handset to select Get IP.
Use the
and
keys on the handset to select one of the following IP
methods: DHCP or Static IP Address.
40
Appendix 3 – Startup Connections
6
7
After you select the desired method, press SELECT.
If you selected Static IP Address, you need to enter the following
information: IP Addr, DNS 1, DNS 2, Mask, and Route.
Important: Before entering any Static IP Address information,
contact your Internet Service Provider (ISP) to obtain the correct
address information. Entering incorrect information will render your
Ojo inoperable.
Write the address information obtained from your ISP in the spaces
below:
8
IP Addr:
___.___.___.___
DNS 1:
___.___.___.___
DNS 2:
___.___.___.___
Mask:
___.___.___.___
Route:
___.___.___.___
Using the numeric keypad, enter the address information you
keys on the handset to
obtained from your ISP. Use the and
move to different Static IP address fields.
Note: Use
9
10
11
to enter a dot [ . ].
Press SELECT when the address information has been entered.
Press to save your Connection settings. Ojo prompts you to save
the settings. Choose “Yes” to save the settings and return to the Main
Menu.
Press END to return to the Home screen.
Resetting Network Connection
1
On the Home screen, press
or
to highlight MAIN MENU and
press SELECT. The Main Menu is displayed.
2
Highlight and select Connection to display the Connection screen.
3
Press
or
to highlight Reset Connection and press SELECT. Ojo
prompts you to reset the network connection. Choose “Yes” to
reacquire your network connection, or “No” to return to the
Connection screen.
41
Appendix 4 – Troubleshooting
Appendix 4 – Troubleshooting
If this happens...
Before calling Technical Support...
During Installation and Power-Up…
Ojo prompts you to “Please
Plug In The Network Cable.”
Check that the Ethernet cable is connected
to the “TO MODEM” port on the back of
Ojo, and the other end is plugged into an
open port on your router.
The “TO MODEM” port uses green and
amber LEDS to indicate connection status
and speed. The green LED blinks when
data is flowing through the connection,
otherwise it stays lit. The amber LED is off
for low speed connections and lit for high
speed connections. If connected properly
the green status LED on the Ojo should be
lit or blinking. If not try using a different
Ethernet cable.
Try using a different Ethernet cable.
If a different cable fails, try power cycling
Ojo once more.
If it still fails, place a call to Technical
Service.
42
Appendix 4 – Troubleshooting
If this happens...
Before calling Technical Support...
During Installation and Power-Up…
Ojo informs you of network
problems and displays
“Network Problems. Please
Consult User Manual.”
Press to move to the CONNECTION
screen. You may need to enter a Static IP
address for your network set up. Please
refer to Appendix 3.
If, after updating your
IP address, Ojo again
checks for a network
connection and fails,
place a call to
Customer Service.
After successfully connecting
to the network, Ojo prompts
you to “Please Call Customer
Service“ while “Connecting to
Server” is highlighted in
orange.”
Place a call to Customer Service to
authenticate the unit.
This is a routine occurrence the first time
you set up Ojo.
43
Appendix 4 – Troubleshooting
If this happens...
Before calling Technical Support...
During Installation and Power-Up…
After successfully connecting
to the server, Ojo prompts
you to “Please Call Customer
Service“ while “Activating
Phone” is highlighted in
orange.
Place a call to Customer Service to
activate the telephone.
You’ve made all the
connections but the Home
screen does not come up.
Check that power is connected and the
power source is turned on.
The Home screen displays
the wrong time and date.
If your time and date are off by more than
a day or two, check router settings. Refer
to your router documentation and make
sure that UPnP is enabled on the router.
This is a routine occurrence the first time
you set up Ojo.
Check router settings. Refer to your router
documentation and make sure that UPnP
is enabled on the router.
Otherwise, review Setting the Correct
Time Zone on page 20 of your User Guide.
Your Ojo may be functioning correctly but
set for the wrong time zone.
44
Appendix 4 – Troubleshooting
If this happens...
Before calling Technical Support...
During Installation and Power-Up…
Ojo displays a “Failed to
Connect” message when you
turn on the power.
Ojo always displays a “Failed to Connect”
message the very first time you power on
before activating the phone.
Call a customer service representative to
activate or re-activate the phone.
It takes a really long time for
Ojo to get to the Home
screen.
It can take up to five minutes. If it takes
longer than five minutes, re-power the
cable modem and try again.
If the Home screen is still not displayed,
contact Technical Support.
During Call Set-Up (Trying to Make a Call)…
The handset is not working.
Check that the handset battery is installed
and charged.
Move closer to Ojo.
Sometimes you don’t see a
picture ID of the incoming
caller.
Review “Taking a Caller ID Picture” in your
User Guide. You may not have a Caller ID
Picture for this caller in your Phonebook.
Ask the caller if they have taken their
picture ID photo.
During the Call…
There is no self-image video
on the video screen.
Check that the camera lens is not
covered.
Check that you are within view of the
camera.
During an incoming call, be sure to press
SELECT to transmit your video self-image.
Increase the lighting in the room.
The self-image video is not
clear.
Maintain a distance of at least 17 inches
from the camera.
Increase the lighting in the room.
45
Appendix 4 – Troubleshooting
If this happens...
Before calling Technical Support...
During the Call…
The self-image video is too
dark.
Increase the lighting in the room.
There is no incoming video
(of the other party) on the
video screen.
Ask the other party to check that their
camera lens is not covered.
Cancel the call and try again.
Check router settings. Refer to your
router documentation and make sure that
UPnP is enabled on the router.
The incoming video image is
too dark.
Tell the other party to increase the
lighting in the room they are in.
Try adjusting the brightness of your LCD
screen. Review to LCD Brightness on
page 20 of the User Guide.
The incoming video image
freezes.
Allow a few seconds for the problem to
correct itself.
Cancel the call and try again.
There is no incoming audio
(you can’t hear the other
party).
Check that the Mute function is off.
There is an echo.
Lower the volume.
Check the speaker volume setting.
Check router settings. Refer to your
router documentation and make sure that
UPnP is enabled on the router.
The surface may be too hard. Put a
placemat or mouse pad under Ojo.
The acoustics of the room may not be
ideal. Move Ojo to another location with
better acoustics.
46
Appendix 5 – Technical Specifications
Personal Video Phone Technical Specifications
General
DC Input
DC Current
Power Consumption
Operating Temperature
Storage Temperature
Dimensions
Weight
12 V
5 A (typical)
30 W (typical)
10q to 40qC
0q to 60qC
14” x 8.5” x 7.5”
2.5 lbs
Network
Connector (2)
Protocol
Ethernet Network Interface
Communications Standards
RJ-45
TCP/IP
100 Base-T
SIP, TCP/IP, RTP
PSTN
Connector
Dialing Mode
RJ-11
Tone (DTMF)/Pulse
Audio
Compression (Video Calls)
Compression (Audio Calls)
ILBC
G.711
Speakerphone
Audio Processing
Echo Cancellation
Full Duplex
Adaptive Sub-band
Display
LCD Monitor
Type
Resolution
Aspect Ratio
7” diagonal
LCD
234 x 480
16:9
Camera
Image Sensor
Backlight Compensation
Automatic Gain Control
White Balance
Minimim Illumination
¼” color
Yes
Yes
Auto
2 lux
47
Appendix 5 – Technical Specifications
Personal Video Phone Technical Specifications (Continued)
Video (in call)
Resolution
Frame Rate
Compression
176 x 144 (QCIF)
30 fps
H.264
Standards and Certifications
Standards
Certifications
IEEE 802.3, 10 Base-T,
802.UT 100 Base-TX
FCC, CE
Cordless Handset Technical Specifications
General
Dimensions
Weight
Display
Range (Nominal Effective)
6.25” x 1.5” x 0.5”
5 oz
Illuminated Graphic LCM
100 ft
Battery
Battery Type
Charge Time
Talk Time
Nickel Metal Hydride
1 hour
6 hours
48
Index
A
D
adjusting
volume............................ 25
audio
muting ............................ 25
privacy............................ 25
volume control .......... 17, 25
DSL service .................... 11, 36
F
FCC information .....................6
H
B
handset........................... 11, 17
charging ..........................12
controls ...........................17
Homeplug™ .........................35
bandwidth profile
changing......................... 36
battery pack ......................... 12
charging ......................... 12
installation ...................... 12
power level ..................... 18
safety instructions........... 10
I
illumination ...........................12
installation ............................10
interference ............................7
IP address
changing .........................37
C
Call Logs
adding to phonebook...... 34
deleting........................... 33
reviewing ........................ 33
Caller ID....................16, 18, 19
calls
making............................ 21
receiving......................... 22
camera................................. 17
cautions ............................... 10
charging indicator ................ 13
connecting Ojo
in a network.................... 35
to a DSL modem ............ 36
using Homeplug™.......... 35
controls
handset .......................... 17
Ojo.................................. 17
conventional calls .......... 11, 22
copyright information.............. 2
K
keypad..................................17
L
lens cover .............................26
lighting ..................................12
location .................................12
M
microphone...........................17
muting audio................... 24, 25
N
navigation keys.....................18
O
Ojo
caring for.........................35
49
Index
connecting ...................... 13
contents.......................... 11
overview ........................... 5
registering....................... 11
setting up.................. 11, 35
Unit ID Number............... 11
S
safety instructions...................9
screens .................................18
setup.....................................19
speaker.................................17
speed dialing ........................26
P
T
phonebook ........................... 27
adding a listing ............... 27
calling from ............... 24, 30
deleting a listing.............. 31
editing a listing................ 30
using............................... 32
precautions ............................ 9
privacy ....................... 5, 22, 26
provisioning
see registering................ 15
technical specifications.........43
trademark information.............2
troubleshooting
during a call.....................41
installation or power up ..38,
39, 40
U
Unit ID Number.....................11
unpacking .............................11
R
V
receiving a call ..................... 22
registering Ojo...................... 15
requirements .................. 11, 13
volume adjustment ...............25
50