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User’s Guide Personal Video Phone Copyright © 2004 WorldGate Service, Inc. All rights reserved. Reproduction of this document in part or in whole without explicit permission of WorldGate Service, Inc. is strictly forbidden. Information presented in this guide is subject to change at any time without notice. While every precaution has been taken in the preparation of this guide, WorldGate assumes no responsibility for errors or omissions and no liability for damages caused by the use of the information in this guide. WorldGate and the Ojo logo are trademarks and service marks of WorldGate Service, Inc. Motorola and the stylized M logo are registered in the U.S. Patent Office. All other trademarked products mentioned in this document are the sole property of their respective owners. Patents are pending with respect to this product. Use of the product is subject to a license agreement. WorldGate Part No. 71101004, version 05 Contents Introducing Ojo .........................................................................5 FCC and Interference Information ..............................................6 Notification of the Local Telephone Company .........................6 Rights of the Telephone Company .........................................7 Interference Information ......................................................7 Hearing Aid Compatibility......................................................8 Important Safety Instructions.....................................................9 Installation Guidelines ........................................................10 Battery Safety Instructions..................................................10 Getting Started........................................................................11 What You Need ..................................................................11 Unpacking and Checking the Contents .................................11 Choosing a Location ...........................................................12 Installing the Battery Pack ..................................................12 Charging the Handset.........................................................13 Connecting Ojo ..................................................................14 Registering Ojo and Establishing an Ojo Account..................17 Setting the Correct Time Zone ............................................18 Ojo Controls and Screens .........................................................19 Ojo (without Cordless Handset)...........................................19 Cordless Handset ...............................................................19 Screens .............................................................................20 Navigation Keys .................................................................20 Setting Up Ojo.........................................................................21 Customizing Ojo .................................................................21 Setting the Ring Tone.........................................................21 Setting the Ring Volume .....................................................22 Setting the LCD Brightness .................................................22 Setting the Time Zone ........................................................22 Using the Basic Functions.........................................................23 Making a Video Call ............................................................23 Making a Conventional Call .................................................24 Receiving a Call..................................................................24 3 Contents Taking a Caller ID Picture ................................................... 25 Adjusting the Speakerphone Volume During a Call ............... 27 Using the Cordless Handset for Audio Privacy ...................... 27 Muting the Audio During a Call ........................................... 27 Turning the Camera Off for Video Privacy During a Call ........ 28 Speed Dialing .................................................................... 28 Phonebook.............................................................................. 29 Adding a Listing to the Phonebook ...................................... 29 Calling from the Phonebook................................................ 32 Editing a Phonebook Listing ................................................ 32 Deleting a Phonebook Listing.............................................. 33 Finding a Name in the Phonebook....................................... 34 Call Logs................................................................................. 35 Reviewing the Calls Received or Calls Dialed Logs ................ 35 Placing a Call from the Calls Received or Calls Dialed Log ..... 35 Deleting a Call from a Call Log ............................................ 35 Adding a Name to Your Phonebook from a Call Log.............. 36 Appendix 1 – Caring for Ojo..................................................... 37 Appendix 2 – Network Installation ............................................ 37 Appendix 3 – Startup Connections ............................................ 40 Changing Bandwidth Profile and Internet Settings................ 40 Changing Bandwidth Profile ................................................ 40 Changing Internet Settings ................................................. 40 Appendix 4 – Troubleshooting.................................................. 42 Appendix 5 – Technical Specifications....................................... 47 Personal Video Phone Technical Specifications ..................... 47 Cordless Handset Technical Specifications ........................... 48 Index ..................................................................................... 49 4 Introducing Ojo Welcome! Thank you for choosing the Ojo™ Personal Video Phone from Motorola—a global leader in communications technology. Ojo is the first video phone to provide true-to-life video telephone calls over the Internet. Its unique design lets you make hands-free calls with full-motion video, and the camera and display screen are ideally positioned for natural, face-to-face conversations. With Ojo, you’ll think that you’re talking to the person next to you, rather than talking on the phone. Ojo is designed to be your primary phone. It handles video and conventional telephone calls. Ojo is easy to use, with simple on-screen instructions and prompts. Because privacy is a concern for many people, Ojo lets you decide whether to transmit video with each call. At any time—at the beginning of a call or during it—you can easily start or stop video transmission. And the cordless handset ensures that no one else overhears your conversation. Ojo can make true-to-life, quality calls across the country and around the world! You’ll experience Ojo’s synchronized video and voice, without delays and jerkiness that have been typical of other products on the market. Thank you for choosing Ojo. We know you will enjoy your video phone. 5 FCC and Interference Information This equipment complies with Parts 15 and 68 of the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments (ACTA). A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug are provided with this product. The product is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details. Notification of the Local Telephone Company On the bottom of this equipment is a label that contains, among other information, a product identifier in the form US:AAAEQ##TXXXX. You must, upon request, provide this information to your telephone company. The digits represented by ## in the product identifier indicate the Ringer Equivalency Number (REN) for this equipment. The REN is useful in determining the number of devices you may connect to your telephone line and still have all of these devices ring when your telephone number is called. In most (but not all) areas, the sum of the RENs of all devices connected to one line should not exceed five (5). To be certain of the number of devices you may connect to your line as determined by the REN, contact your local telephone company. Notes: • This equipment may not be used on coin service provided by the telephone company. • Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. • If your home has specially wired alarm equipment connected to the telephone line, ensure that the installation of Ojo does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. • Notice must be given to the telephone company upon permanent disconnection of your telephone from your line. • The FCC requires that you connect your cordless telephone to the nationwide telephone network through a modular telephone jack (USOC RJ11C/RJ11W or RJ14C/RJ14W). 6 FCC and Interference Information Rights of the Telephone Company Should your equipment cause trouble on your line, which may harm the telephone network, the telephone company shall, where practical, notify you that temporary discontinuance of service may be required. Where prior notice is not practical and the circumstances warrant such action, the telephone company may temporarily disconnect service immediately. In case of such temporary discontinuance, the telephone company must: 1. Promptly notify you of such temporary discontinuance. 2. Afford you the opportunity to correct the situation. 3. Inform you of your right to bring a complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68, FCC Rules and Regulations. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. Interference Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. 7 FCC and Interference Information If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment on and off, you can try to correct the interference with one or more of the following measures: 1. Connect the telecommunications equipment into an outlet on a circuit different from that to which the receiving antenna is connected. 2. Reorient or relocate and increase the separation between the telecommunications equipment and the receiving antenna. 3. Reorient or relocate the receiving antenna (that is, the antenna for the radio or television that is “receiving” the interference). If these measures do not eliminate the interference, please consult your dealer or an experienced radio/television technician for additional suggestions. Also, the FCC has prepared a helpful booklet, “How to Identify and Resolve Radio/TV Interference Problems.” This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when ordering copies. The FCC requires this product to be serviced only by Motorola or its authorized service agents. Changes or modifications not expressly approved by Motorola could void not only the user's authority to operate the equipment, but also the limited warranty. Hearing Aid Compatibility This telephone system meets the FCC standards for hearing aid compatibility. 8 Important Safety Instructions When using Ojo, follow these safety precautions to reduce the risk of fire, electric shock, and injury to persons or property: 1. Keep all slits and openings of the phone unblocked. Do not set the phone on a heating register or over a radiator. Ensure that proper ventilation is provided at the installation site. 2. Do not use while wet or while standing in water. 3. Do not use this product near water (for example, near a bath tub, kitchen sink, or swimming pool). 4. Do not allow anything to rest on the power cord. Place the power cord so that it will not be walked on. 5. Never insert objects of any kind into the product slits as that may result in fire or shock. 6. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 7. Do not disassemble this product. If service or repair work is required, contact the Motorola address found in the back of this user’s guide. 8. Do not overload wall outlets and extension cords. 9. Avoid using during an electrical storm. Use a surge protector to protect the equipment. 10. Do not use Ojo to report a gas leak, especially if you are in the vicinity of the gas line. Caution: To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cord. Unplug Ojo immediately from an outlet if: • The power cord or plug is damaged or frayed. • Liquid has been spilled into the product. • The product has been exposed to rain or water. Do not retrieve the handset or base until after you have unplugged the power and phone from the wall. Then retrieve the unit by the unplugged cords. • The product has been dropped or the cabinet has been damaged. • The product exhibits a distinct change in performance. 9 Important Safety Instructions Installation Guidelines 1. Read and understand all instructions and save them for future reference. 2. Follow all warnings and instructions marked on the product. 3. Do not install this product near a bathtub, sink, or shower. 4. Operate this phone using only the power source indicated on the marking label. If you are unsure of the power supply to your home, consult your dealer or local power company. 5. Do not place this product on an unstable cart, stand, or table. This product may fall, causing serious damage to the product. 6. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work to restore the product to normal operation. 7. Clean this product with a soft, damp cloth. Do not use chemicals or cleaning agents to clean this phone. 8. Use only the power supply that came with this unit. Using other power supplies may damage the unit. 9. Because Ojo operates on electricity, you should have at least one phone in your home that is not cordless in case the power goes out. 10. To avoid interference to nearby appliances, do not place the base of Ojo on or near a TV, microwave oven, or VCR. Caution: To maintain compliance with the FCC’s RF exposure guidelines, place the base unit at least 20 cm from any person. Battery Safety Instructions • Do not burn, disassemble, mutilate, or puncture the battery or battery pack. The batteries contain toxic materials that could be released, resulting in injury. • Caution: There is a risk of explosion if you replace the batteries with an incorrect battery type. Use only the battery pack that came with your phone or an authorized replacement recommended by the manufacturer. • Keep batteries and battery pack out of the reach of children. • Remove the battery pack if storing the product over 30 days. • Do not dispose of batteries or battery pack in fire, which could result in explosion. The rechargeable batteries that power this product must be disposed of properly and may need to be recycled. Refer to your battery pack’s label for battery type. Contact your local recycling center for proper disposal methods. • 10 Getting Started What You Need To set up your Motorola Ojo Personal Video Phone, you need: • High-speed Internet service, a related cable or DSL modem, and a compatible router. • Active home telephone account (for conventional telephone calls). • Ojo Unit ID Number located on the box and on the bottom of your Ojo. Write your Ojo Unit ID Number here for future reference: Unpacking and Checking the Contents Check to make sure the box contains the following items: Power Cord with Power Block Ojo Personal Video Phone Battery Pack Cordless Handset User’s Guide and Quick Start Guide 11 Ethernet Cable Telephone Line Getting Started Choosing a Location x Place Ojo near your high-speed cable or DSL modem and telephone jack. To locate Ojo elsewhere in your home, refer to Replacement cordless handsets and power supplies are available should they become lost or damaged. Contact your retailer or call an Ojo customer service representative at 1-877 FOR MY OJO (1877-367-6965) to order units. Occasionally, Ojo may inform you that software upgrades are available for installation. This software could consist of new features or improvements to Ojo’s operating system. There are two types of upgrades, standard and critical. Upgrades will normally install in less than 15 minutes. You may choose to install a standard upgrade, or choose to ignore it. Your Ojo will continue to function normally. A critical upgrade needs to be installed immediately. Ojo may not function normally without the installation of a critical upgrade. However, whether an upgrade is standard or critical your settings, call logs, and phonebook entries will be preserved and remain stored in Ojo. x Appendix 2 – Network Installation. x Lighting should illuminate your face as you sit in front of your Ojo screen. Installing the Battery Pack Next, install the battery pack in the cordless handset. Important: Before handling batteries, read the Battery Safety Instructions on page 10. 1 Remove the battery cover from the back of the handset by pressing down on the recess and then sliding the cover down and off of the handset. 2 Insert the battery pack into the compartment with the contacts facing down and aligned with the contacts in the battery compartment. 3 Slide the battery cover upward and snap into place. 12 Getting Started Charging the Handset After you’ve installed the handset battery pack, place the cordless handset in the handset cradle. An indicator on the handset screen shows that the handset is charging. Charging Indicator 13 Getting Started Note: You can register or make a call before the handset is fully charged by leaving the handset in the cradle. Keep the handset in the cradle to allow the battery pack to charge fully. It takes approximately twelve hours to charge the battery pack for the first time. When the battery pack is fully charged, the handset screen displays a fullpower indicator. When the battery needs recharging, the power indicator flashes and LOW BATTERY appears on the handset screen. Connecting Ojo Connect Ojo as described below: 1 Turn off the modem and router power. 2 Confirm that your modem is correctly connected to your router. 3 Plug one end of the provided Ethernet cable into the “TO MODEM” port on the back of Ojo, and the other into an open port on the router. 14 Getting Started 4 Plug one end of the telephone line into a phone jack and the other end into the “TO WALL” port on the back of Ojo. 5 Turn on the power to the modem, wait one minute, then turn on the power to the router. 6 Plug one end of the Ojo power cord into the Ojo power block and the other end into an electrical outlet. 7 Plug the Ojo power block into the “12V/3A” port on the back of Ojo. Ojo powers on, performs a series of self-tests, and displays a series of startup screens. After a few minutes, the message “Please Call Customer Service” is displayed. 15 Getting Started Note: If you have already registered Ojo and established an Ojo account, the Ojo Home screen may be displayed instead of the "Please Call Customer Service" message. Refer to Replacement cordless handsets and power supplies are available should they become lost or damaged. Contact your retailer or call an Ojo customer service representative at 1-877 FOR MY OJO (1-877367-6965) to order units. Occasionally, Ojo may inform you that software upgrades are available for installation. This software could consist of new features or improvements to Ojo’s operating system. There are two types of upgrades, standard and critical. Upgrades will normally install in less than 15 minutes. You may choose to install a standard upgrade, or choose to ignore it. Your Ojo will continue to function normally. A critical upgrade needs to be installed immediately. Ojo may not function normally without the installation of a critical upgrade. However, whether an upgrade is standard or critical your settings, call logs, and phonebook entries will be preserved and remain stored in Ojo. Appendix 2 – Network Installation for other ways to connect Ojo. 16 Getting Started Registering Ojo and Establishing an Ojo Account Before you can use Ojo, you must register and establish an Ojo account. This account enables you to make and receive video calls with other Ojo users. Have available: • Your 12-digit Ojo Unit ID Number (found on the “Please Call Customer Service” message, the bottom of your Ojo, and on the box) • Your VISA® or MasterCard® There are two ways to register: • Call an Ojo customer service representative at 1-877 FOR MY OJO (1-877-367-6965) from a phone that uses the same phone number that Ojo will use. • Visit the Ojo Web site at www.ojoservices.com. After you establish your Ojo account, the Ojo Home screen is displayed with the correct time (for the Eastern Time Zone) and date. Correct Date and Time Note: Refer to the following page for the procedure to change the time zone. If the Ojo Home screen is not displayed (or if the displayed time and/or date are incorrect) after you have registered and established an Ojo account, refer to Appendix 4 – Troubleshooting on page 42. Home Screen 17 Getting Started Setting the Correct Time Zone 1 From the Ojo Home screen, press or to highlight MAIN MENU, then press SELECT. The Main Menu appears. 2 Highlight and select Customize to display the Customize screen. 3 Highlight and select Time Zone and then use or keys on the handset keypad to the display the desired time zone. Note: The list of time zones includes Eastern, Central, Mountain, Pacific, Arizona, Aleutian, Alaska, Hawaii, Samoa, Michigan, Indiana-Starke, and East Indiana. 4 After the desired time zone is displayed, press SELECT and then press to save the selection. Ojo prompts you to confirm. 5 Use the 6 Press END to display the Ojo Home screen. and keys to highlight Yes, then press SELECT. 18 Ojo Controls and Screens Ojo (without Cordless Handset) Lens Cover Camera Lens and Microphone Video Screen Video Screen Inset Operation Buttons: TALK/SPKR END LOCATE Cradle for Cordless Handset Speaker Volume Control Buttons Cordless Handset Earpiece Handset Screen MUTE END TALK SELECT Navigation Keys ( Numeric Keypad Microphone 19 ) Ojo Controls and Screens Screens Ojo has two screens: the video screen and the handset screen. The video screen displays: • During a call, the incoming and outgoing video (shown on page 19) . • In standby mode, the Ojo Home screen is used for easy navigation of Ojo’s features and functions. • When not in use, the video screen will go blank. Pressing any key will reactivate the display. Video Screen Handset Screen The handset screen displays: • Battery power level • “Battery Charging” (when the handset battery is being charged) • Incoming Caller ID information (when an incoming call is received) • Numbers being entered (when an outgoing call is placed) The handset screen does not display video. Navigation Keys Most Ojo screens provide instructions to follow, buttons, and an information bar. You can highlight any of the buttons using the navigation keys on the handset. Usually, the top-most option on a screen (PHONEBOOK in the example) is selected by default. Instructions or on the handset to Press highlight a button (PHONEBOOK or MAIN MENU in the example). Then press SELECT to choose the highlighted button. Buttons Information Bar Home Screen 20 Setting Up Ojo Ojo can be customized by selecting the ring tone, ring volume, LCD brightness, and your time zone. Each of these selections is accessed from the Customize screen. Note: Scroll through the options for each selection by pressing the keys on the handset keypad. or Customizing Ojo 1 From the Ojo Home screen, press or to highlight MAIN MENU. Press SELECT. The Main Menu appears. 2 Highlight and select Customize to display the Customize screen. 3 Select the desired settings (see below). 4 Press END to display the Ojo Home screen. Setting the Ring Tone 1 Highlight and select Ring Tone and then use the or the handset keypad to display the desired ring tone. keys on Note: Ojo displays the current ring tone setting. The ring tones will play as you scroll through the choices. 2 After the desired ring tone is displayed, press SELECT and then press to save the selection. Ojo prompts you to confirm. 3 Use the and keys to highlight Yes, then press SELECT. 21 Setting Up Ojo Setting the Ring Volume 1 Highlight and select Ring Volume and then use the or on the handset keypad to display the desired ring volume. keys Note: Ojo displays the current ring volume setting. The ring volumes will play as you scroll through the choices. 2 After the desired ring volume is displayed, press SELECT and then press to save the selection. Ojo prompts you to confirm. 3 Use the and keys to highlight Yes, then press SELECT. Setting the LCD Brightness 1 Highlight and select LCD Brightness and then use the or keys on the handset keypad to display the desired LCD brightness. Note: The LCD brightness levels are Very Bright, Bright, Normal, Dim, and Dark. 2 After the desired LCD brightness is displayed, press SELECT and then press to save the selection. Ojo prompts you to confirm. 3 Use the and keys to highlight Yes, then press SELECT. Setting the Time Zone 1 Highlight and select Time Zone and then use the or the handset keypad to display the desired time zone. keys on Note: The list of time zones includes Eastern, Central, Mountain, Pacific, Arizona, Aleutian, Alaska, Hawaii, Samoa, Michigan, Indiana-Starke, and East Indiana. 2 After the desired time zone is displayed, press SELECT and then press to save the selection. Ojo prompts you to confirm. 3 Use the and keys to highlight Yes, then press SELECT. 22 Using the Basic Functions Making a Video Call Ojo allows you to make both video and conventional telephone calls. When you make a video call, the party receiving your call must have an Ojo or other interoperable product. To use Ojo as a conventional phone, attach a phone line (see page 14). Note: You must register Ojo before you can make or receive a video call. See page 14 for the procedure. 1 Check that the Home screen is displayed. 2 To preview the image that the other party will see, press the key. To hide your image, press the key again. 3 Enter the phone number on the handset. The video screen displays the number as you enter it. 4 Press TALK. The other party’s phone rings or gives a busy signal. If the person you are calling is entered in your Ojo Phonebook, the video screen displays a picture (if available) and the person’s name and phone number. 5 When the person you called answers and activates his or her camera, your video screen displays their live image. A live image of you (representing the image displayed to the person you called) appears in your video screen inset. Use this image to ensure that you are positioned correctly. 23 Using the Basic Functions 6 If you do not want the other party to see you, slide the lens cover to the left (see page 28). The orange block covers the camera lens, and your image does not appear. In its place, a message is displayed to the other party indicating that your camera is off. Note: Whenever the camera lens is covered, a notice displayed in the video screen inset reminds you that video privacy is on. Slide the lens cover to the right to allow the camera to display your video image. 7 To hang up, press END. Making a Conventional Call Note: To make a conventional phone call, your Ojo must be connected to a phone line. 1 Enter the phone number. 2 Press TALK. Receiving a Call Answering a call on Ojo is very simple…when the phone rings, just press TALK! 1 When a call comes in, Ojo rings and displays a Caller ID picture of the person calling (if available) and their phone number. 2 If the person calling has Ojo but a picture is not available, a silhouette appears instead of the caller’s picture. 24 Using the Basic Functions 3 Press TALK. You are now connected, and you can hear the caller speaking. The video screen displays live video of the person who called. Your camera is not activated automatically. Consequently, neither the caller nor you can see your video image (notice the ”Camera is off” message at the bottom). 4 To turn your camera on, press SELECT. Your video image replaces the “Camera is off” message. 5 To end the call, press END. Using Redial You can redial the last number called by pressing TALK twice. 25 Using the Basic Functions Taking a Caller ID Picture A key feature of Ojo is seeing a still picture of the caller as part of the Caller ID function. By taking Caller ID pictures during your video calls, you can save these still pictures as part of your Phonebook entries. Note: Phonebook entries do not require Caller ID pictures. You can capture Caller ID pictures at any time during a video call. As a courtesy to your callers, tell them you wish to take their Caller ID picture so they can position themselves in front of their camera. 1 Press SELECT at any time during a dialed or received call. 2 After the call ends, go to the appropriate Calls Received or Calls Dialed log (see page 35) and highlight the last call. 3 Press or SELECT on the handset keypad to display the Entry Options screen. 4 Select Store Entry and press END. The Ojo Home screen is displayed. 5 From the Ojo Home screen, press or to highlight PHONEBOOK and then press SELECT. The Phonebook screen appears. 6 Press or to highlight the phone number that was just stored. Note: The phone number is usually stored under the name “Unknown.” 7 Press or to highlight Photo and then press SELECT. 8 Press and to view each available thumbnail photo. When the desired photo is displayed, press SELECT to save the photo. 9 Press to save the Phonebook listing. Ojo prompts you to press SELECT to confirm saving the Phonebook listing. Use the and keys on the handset keypad to highlight Yes to confirm saving the listing, or highlight No, then press SELECT. 10 Press END to display the Ojo Home screen. 26 Using the Basic Functions Note: The next time you place or receive a call from this number, the Caller ID picture you saved will be displayed. You can take a new Caller ID picture during a subsequent call by following the above procedure. Note: Ojo adds the picture directly into the Phonebook entry when you are calling someone that is already in the Phonebook. Adjusting the Speakerphone Volume During a Call There are two ways to adjust the volume while on a call: x Press the volume buttons on the right side of Ojo’s base. x Press or on the handset. Note: When you change the volume, the video screen temporarily displays the volume indicator. Using the Cordless Handset for Audio Privacy The speakerphone is active whenever the handset is in the handset cradle. For audio privacy: 1 Pick up the handset and use it as a portable phone. 2 Return the handset to the cradle to activate the speakerphone. Note: When the handset is out of the cradle, you can use the three buttons on the cradle to: 1) Answer a call by pressing TALK, 2) Press LOCATE to activate your camera, 3) End a call by pressing END, or 4) locate a misplaced handset by pressing and holding LOCATE. The handset will emit a distinctive sound. Muting the Audio During a Call You can prevent the caller from hearing you or any other noise or conversation on your end of the call. 1 Press the MUTE button. Ojo displays a mute indicator. You can still hear the caller speaking, but the caller cannot hear you. 2 Press MUTE again so that the caller can hear you. Note: This does not affect the video. 27 Using the Basic Functions Turning the Camera Off for Video Privacy During a Call You can shut off your camera during a call for video privacy. 1 Slide the lens cover to the left to close the cover and prevent the caller from seeing you. “Camera is off” replaces your video image. 2 To enable the caller to see your video image again, slide the lens cover to the right. Your video image replaces the “Camera is off” message. The other party can see you again on their incoming video screen. Speed Dialing You can use a one- or two-digit code to call a frequently called number. 1 Check that the Home screen is displayed. 2 Enter the one- or two-digit speed dial code on the handset numeric key pad. Note: The speed dial code must be set up in your Ojo Phonebook before you can use it. Refer to page 29 for instructions on specifying a speed dial code. 3 Press TALK. The call is made. 28 Phonebook The Ojo Phonebook makes it easy to call those you talk to frequently. It stores up to 100 entries. A phonebook entry can be added manually, from a call log (see page 36), or at the end of a call. Adding a Listing to the Phonebook You can add a Phonebook entry any time you are not using Ojo to make a call. 1 From the Ojo Home screen, press or to highlight PHONEBOOK and then press SELECT. The Phonebook screen appears. 2 Highlight and select ADD NEW ENTRY to display the Phonebook Edit screen. 29 Phonebook 3 Highlight and select Name, and use the handset numeric keypad to enter the name. After the character you want to enter is displayed, wait three seconds for the cursor to move to the next space. x Press a key once to enter the lower case first letter on that number key. For example, press 4 once to enter g: x Press a key two or three times to enter the second or third lower case letter. For example, press 4 twice to enter h: x Press a key additional times to enter a capitalized letter or the number itself. For example, press 4 five times to enter H: x Or, press 4 seven times to enter the number 4: x To enter a space, press . To correct an error, press (backspace) the last entry. After you have entered the name, press SELECT. 4 Highlight and select Number and then use the handset keypad to enter the phone number. x Do not enter any non-numeric characters (such as a space, comma, parentheses, or dash). x Press to erase (backspace) the last character entered. After you have entered the phone number, press SELECT. 30 to erase Phonebook 5 Highlight and select Speed. Speed (Speed Dial) allows you to make a call to anyone in your Phonebook using a one- or two-digit number. To enter the speed dial number for this entry, do either of the following: or to display the next available x Press speed dial number. x Enter the speed dial number using the keypad. Ojo notifies you if the number you enter is invalid or unavailable. After you have entered the speed dial number, press SELECT. 6 Highlight and select Location and then use the and keys on the handset keypad to highlight the Home, Mobile, Work, or Home2 icon. After you highlight the desired location icon, press SELECT. 7 Press to save the new Phonebook listing. At least one character must be entered in both the Name and Number fields before the listing can be saved. Ojo prompts you to press SELECT to save the Phonebook listing. Use the and keys on the handset keypad to highlight Yes to confirm saving the listing, or highlight No, then press SELECT. 31 Phonebook Calling from the Phonebook 1 From the Ojo Home screen, press or to highlight PHONEBOOK and then press SELECT. The Phonebook screen appears. 2 Press 3 Press TALK. The call is made. or to highlight the desired listing. Editing a Phonebook Listing 1 On the Home screen, press or to highlight PHONEBOOK and press SELECT. 2 Press or to scroll among the listings in your phonebook until the one you want to edit is highlighted. 3 Press SELECT. 4 Follow the instructions for entering a listing, which begin on page 29. 32 Phonebook Deleting a Phonebook Listing 1 On the Home screen, press press SELECT. or 2 Press or to scroll among the listings in your Phonebook until the listing you want to delete is highlighted. 3 Press SELECT to display the Phonebook Edit screen. 4 Press to highlight the Delete button and then press SELECT to delete the listing. Ojo prompts whether to delete the Phonebook listing. 5 Use the and keys on the handset keypad to highlight Yes to confirm deleting the listing, or highlight No, then press SELECT. 33 to highlight PHONEBOOK and Phonebook Finding a Name in the Phonebook 1 From the Ojo Home screen, press or to highlight PHONEBOOK and then press SELECT. The Phonebook screen appears. 2 Use the handset keys to enter the first letter of the name. The first listing beginning with that letter is displayed. For example, press the 5 key to display the first listing that begins with the letter J. 3 Press the same key again to display listings that begin with the next letter on that key. For example, press the 5 key again to display the first listing that begins with the letter K. A prompt appears if there are no entries that can be accessed by the key you pressed. For example, if there are no entries that begin with J, K, or L, a prompt notifies you that there are no entries beginning with J, K, or L, depending on how many times you press that key. If you select a letter for which there are no entries but there are entries that begin with other characters on that key, those entries will be displayed. For example, pressing the 5 key displays the first listing that begins with K if there are no entries that begin with the letter J. 34 Call Logs Reviewing the Calls Received or Calls Dialed Logs The Calls Received and Calls Dialed logs keep track of the last ten calls received and the last ten calls dialed, respectively. You can quickly return a call from either log. Placing a Call from the Calls Received or Calls Dialed Log 1 On the Home screen, press or to highlight MAIN MENU and press SELECT. The Main Menu is displayed. 2 Highlight and select CALLS RECEIVED or CALLS DIALED to display one of the call log screens. 3 Press or to scroll through the list of calls until the call you want is highlighted. 4 Press TALK. Deleting a Call from a Call Log Each call log maintains up to ten calls. When an eleventh call is received or made, Ojo adds it to the appropriate call log and automatically deletes the first call. You can delete any call from a call log. 1 On the Home screen, press or to highlight MAIN MENU and press SELECT. The Main Menu is displayed. 2 Highlight and select CALLS RECEIVED or CALLS DIALED to display the call log screen. 35 Call Logs 3 Press or to scroll through the list of calls until the call you want is highlighted. 4 Press 5 Select an option: to display the options screen. x To delete a single call on the log, highlight and select DELETE ENTRY. x To delete all of the calls on the log, highlight and select DELETE ALL. Adding a Name to Your Phonebook from a Call Log You can quickly add the name/number of a caller listed on either call log to your Phonebook. 1 On the Home screen, press or to highlight MAIN MENU and press SELECT. The Main Menu is displayed. 2 Highlight and select CALLS RECEIVED or CALLS DIALED to display the call log screen. 3 Press or highlighted. 4 Press SELECT to display the options screen. 5 Highlight and select STORE ENTRY. Ojo prompts whether to store the Phonebook entry. 6 Press SELECT to confirm storing the entry. If the entry is not to be stored, press to select No and then press SELECT. to scroll the list of calls until the call you want is 36 Appendix 1 – Caring for Ojo Appendix 1 – Caring for Ojo Clean external components with a soft cloth dampened with water. If needed, use mild soap to remove stains. Important: Never use strong detergents, other harsh cleaning agents, or treated cloths, as they may damage the surface of Ojo. Never use a spray or excess water, as this may affect electrical continuity. Replacement cordless handsets and power supplies are available should they become lost or damaged. Contact your retailer or call an Ojo customer service representative at 1-877 FOR MY OJO (1-877-367-6965) to order units. Occasionally, Ojo may inform you that software upgrades are available for installation. This software could consist of new features or improvements to Ojo’s operating system. There are two types of upgrades, standard and critical. Upgrades will normally install in less than 15 minutes. You may choose to install a standard upgrade, or choose to ignore it. Your Ojo will continue to function normally. A critical upgrade needs to be installed immediately. Ojo may not function normally without the installation of a critical upgrade. However, whether an upgrade is standard or critical your settings, call logs, and phonebook entries will be preserved and remain stored in Ojo. 37 Appendix 2 – Network Installation Appendix 2 – Network Installation There are several possible ways to set up Ojo as part of your home network. Several typical home network configurations that include Ojo are described below. 1 You can set up Ojo anywhere in your house (it doesn't have to be right next to the modem) using Homeplug™ technology. Homeplug is a new technology that allows you to use household power outlets to replace any Ethernet connection. For more information about using Homeplug in your home network, visit www.homeplug.com. 2 If your cable modem is connected to a single computer (or other device), Ojo can be connected to the modem and computer as shown below: To connect Ojo in this manner, turn off the modem power switch, then plug one end of the provided Ethernet cable into the “TO MODEM” port on the back of Ojo, and the other end into the cable modem. Connect the Ethernet cable from the PC to the “TO COMPUTER” port on the back of Ojo. Then connect the telephone line, turn on the modem power switch, and power up Ojo (see page 14 for details). Note: This manner of connecting Ojo is not recommended and will not work if you are using a USB port on your computer or if you have a DSL modem that requires PPPoE support. 38 Appendix 2 – Network Installation 3 You also can connect Ojo to the router as shown below: Note: This manner of connecting Ojo is not recommended and may not work if you have a DSL modem. Your DSL modem must support DHCP. It will not work if the DSL modem requires PPPoE support. 4 If you have a DSL modem, connect Ojo to the DSL modem using a DSL-compatible router. 39 Appendix 3 – Startup Connections Appendix 3 – Startup Connections Changing Bandwidth Profile and Internet Settings The Connection screen allows you to change your bandwidth profile or Internet settings. Normally the default settings work best. The selected bandwidth profile needs to be less than your upstream speed. If the bandwidth selected exceeds your upstream speed, the quality of your Ojo calls will deteriorate and your Ojo may not function properly. If you do not know your upstream speed or wish to confirm it, please call your ISP. Bandwidth Profile allows you to change the bandwidth used during a call. Internet Settings allow you to change the method Ojo uses for an IP address. Reset Connection allows you reacquire your Internet connection without power cycling your Ojo. Changing Bandwidth Profile 1 On the Home screen, press or to highlight MAIN MENU and press SELECT. The Main Menu is displayed. 2 3 4 Highlight and select Connection to display the Connection screen. 5 6 Press or to highlight Bandwidth Profile and press SELECT. Use the and keys on the handset to select one of the following profiles: Cable Modem 150 K bps, DSL 100 K bps, DSL 150 K bps, or T1 250 K bps. After you select the desired profile, press SELECT. Press to save your Connection settings. Ojo prompts you to save the settings. Choose “Yes” to save the settings and return to the Main Menu. Changing Internet Settings 1 On the Home screen, press or to highlight MAIN MENU and press SELECT. The Main Menu is displayed. 2 3 4 5 Highlight and select Connection to display the Connection screen. Press Use the or to highlight Internet Settings and press SELECT. and keys on the handset to select Get IP. Use the and keys on the handset to select one of the following IP methods: DHCP or Static IP Address. 40 Appendix 3 – Startup Connections 6 7 After you select the desired method, press SELECT. If you selected Static IP Address, you need to enter the following information: IP Addr, DNS 1, DNS 2, Mask, and Route. Important: Before entering any Static IP Address information, contact your Internet Service Provider (ISP) to obtain the correct address information. Entering incorrect information will render your Ojo inoperable. Write the address information obtained from your ISP in the spaces below: 8 IP Addr: ___.___.___.___ DNS 1: ___.___.___.___ DNS 2: ___.___.___.___ Mask: ___.___.___.___ Route: ___.___.___.___ Using the numeric keypad, enter the address information you keys on the handset to obtained from your ISP. Use the and move to different Static IP address fields. Note: Use 9 10 11 to enter a dot [ . ]. Press SELECT when the address information has been entered. Press to save your Connection settings. Ojo prompts you to save the settings. Choose “Yes” to save the settings and return to the Main Menu. Press END to return to the Home screen. Resetting Network Connection 1 On the Home screen, press or to highlight MAIN MENU and press SELECT. The Main Menu is displayed. 2 Highlight and select Connection to display the Connection screen. 3 Press or to highlight Reset Connection and press SELECT. Ojo prompts you to reset the network connection. Choose “Yes” to reacquire your network connection, or “No” to return to the Connection screen. 41 Appendix 4 – Troubleshooting Appendix 4 – Troubleshooting If this happens... Before calling Technical Support... During Installation and Power-Up… Ojo prompts you to “Please Plug In The Network Cable.” Check that the Ethernet cable is connected to the “TO MODEM” port on the back of Ojo, and the other end is plugged into an open port on your router. The “TO MODEM” port uses green and amber LEDS to indicate connection status and speed. The green LED blinks when data is flowing through the connection, otherwise it stays lit. The amber LED is off for low speed connections and lit for high speed connections. If connected properly the green status LED on the Ojo should be lit or blinking. If not try using a different Ethernet cable. Try using a different Ethernet cable. If a different cable fails, try power cycling Ojo once more. If it still fails, place a call to Technical Service. 42 Appendix 4 – Troubleshooting If this happens... Before calling Technical Support... During Installation and Power-Up… Ojo informs you of network problems and displays “Network Problems. Please Consult User Manual.” Press to move to the CONNECTION screen. You may need to enter a Static IP address for your network set up. Please refer to Appendix 3. If, after updating your IP address, Ojo again checks for a network connection and fails, place a call to Customer Service. After successfully connecting to the network, Ojo prompts you to “Please Call Customer Service“ while “Connecting to Server” is highlighted in orange.” Place a call to Customer Service to authenticate the unit. This is a routine occurrence the first time you set up Ojo. 43 Appendix 4 – Troubleshooting If this happens... Before calling Technical Support... During Installation and Power-Up… After successfully connecting to the server, Ojo prompts you to “Please Call Customer Service“ while “Activating Phone” is highlighted in orange. Place a call to Customer Service to activate the telephone. You’ve made all the connections but the Home screen does not come up. Check that power is connected and the power source is turned on. The Home screen displays the wrong time and date. If your time and date are off by more than a day or two, check router settings. Refer to your router documentation and make sure that UPnP is enabled on the router. This is a routine occurrence the first time you set up Ojo. Check router settings. Refer to your router documentation and make sure that UPnP is enabled on the router. Otherwise, review Setting the Correct Time Zone on page 20 of your User Guide. Your Ojo may be functioning correctly but set for the wrong time zone. 44 Appendix 4 – Troubleshooting If this happens... Before calling Technical Support... During Installation and Power-Up… Ojo displays a “Failed to Connect” message when you turn on the power. Ojo always displays a “Failed to Connect” message the very first time you power on before activating the phone. Call a customer service representative to activate or re-activate the phone. It takes a really long time for Ojo to get to the Home screen. It can take up to five minutes. If it takes longer than five minutes, re-power the cable modem and try again. If the Home screen is still not displayed, contact Technical Support. During Call Set-Up (Trying to Make a Call)… The handset is not working. Check that the handset battery is installed and charged. Move closer to Ojo. Sometimes you don’t see a picture ID of the incoming caller. Review “Taking a Caller ID Picture” in your User Guide. You may not have a Caller ID Picture for this caller in your Phonebook. Ask the caller if they have taken their picture ID photo. During the Call… There is no self-image video on the video screen. Check that the camera lens is not covered. Check that you are within view of the camera. During an incoming call, be sure to press SELECT to transmit your video self-image. Increase the lighting in the room. The self-image video is not clear. Maintain a distance of at least 17 inches from the camera. Increase the lighting in the room. 45 Appendix 4 – Troubleshooting If this happens... Before calling Technical Support... During the Call… The self-image video is too dark. Increase the lighting in the room. There is no incoming video (of the other party) on the video screen. Ask the other party to check that their camera lens is not covered. Cancel the call and try again. Check router settings. Refer to your router documentation and make sure that UPnP is enabled on the router. The incoming video image is too dark. Tell the other party to increase the lighting in the room they are in. Try adjusting the brightness of your LCD screen. Review to LCD Brightness on page 20 of the User Guide. The incoming video image freezes. Allow a few seconds for the problem to correct itself. Cancel the call and try again. There is no incoming audio (you can’t hear the other party). Check that the Mute function is off. There is an echo. Lower the volume. Check the speaker volume setting. Check router settings. Refer to your router documentation and make sure that UPnP is enabled on the router. The surface may be too hard. Put a placemat or mouse pad under Ojo. The acoustics of the room may not be ideal. Move Ojo to another location with better acoustics. 46 Appendix 5 – Technical Specifications Personal Video Phone Technical Specifications General DC Input DC Current Power Consumption Operating Temperature Storage Temperature Dimensions Weight 12 V 5 A (typical) 30 W (typical) 10q to 40qC 0q to 60qC 14” x 8.5” x 7.5” 2.5 lbs Network Connector (2) Protocol Ethernet Network Interface Communications Standards RJ-45 TCP/IP 100 Base-T SIP, TCP/IP, RTP PSTN Connector Dialing Mode RJ-11 Tone (DTMF)/Pulse Audio Compression (Video Calls) Compression (Audio Calls) ILBC G.711 Speakerphone Audio Processing Echo Cancellation Full Duplex Adaptive Sub-band Display LCD Monitor Type Resolution Aspect Ratio 7” diagonal LCD 234 x 480 16:9 Camera Image Sensor Backlight Compensation Automatic Gain Control White Balance Minimim Illumination ¼” color Yes Yes Auto 2 lux 47 Appendix 5 – Technical Specifications Personal Video Phone Technical Specifications (Continued) Video (in call) Resolution Frame Rate Compression 176 x 144 (QCIF) 30 fps H.264 Standards and Certifications Standards Certifications IEEE 802.3, 10 Base-T, 802.UT 100 Base-TX FCC, CE Cordless Handset Technical Specifications General Dimensions Weight Display Range (Nominal Effective) 6.25” x 1.5” x 0.5” 5 oz Illuminated Graphic LCM 100 ft Battery Battery Type Charge Time Talk Time Nickel Metal Hydride 1 hour 6 hours 48 Index A D adjusting volume............................ 25 audio muting ............................ 25 privacy............................ 25 volume control .......... 17, 25 DSL service .................... 11, 36 F FCC information .....................6 H B handset........................... 11, 17 charging ..........................12 controls ...........................17 Homeplug™ .........................35 bandwidth profile changing......................... 36 battery pack ......................... 12 charging ......................... 12 installation ...................... 12 power level ..................... 18 safety instructions........... 10 I illumination ...........................12 installation ............................10 interference ............................7 IP address changing .........................37 C Call Logs adding to phonebook...... 34 deleting........................... 33 reviewing ........................ 33 Caller ID....................16, 18, 19 calls making............................ 21 receiving......................... 22 camera................................. 17 cautions ............................... 10 charging indicator ................ 13 connecting Ojo in a network.................... 35 to a DSL modem ............ 36 using Homeplug™.......... 35 controls handset .......................... 17 Ojo.................................. 17 conventional calls .......... 11, 22 copyright information.............. 2 K keypad..................................17 L lens cover .............................26 lighting ..................................12 location .................................12 M microphone...........................17 muting audio................... 24, 25 N navigation keys.....................18 O Ojo caring for.........................35 49 Index connecting ...................... 13 contents.......................... 11 overview ........................... 5 registering....................... 11 setting up.................. 11, 35 Unit ID Number............... 11 S safety instructions...................9 screens .................................18 setup.....................................19 speaker.................................17 speed dialing ........................26 P T phonebook ........................... 27 adding a listing ............... 27 calling from ............... 24, 30 deleting a listing.............. 31 editing a listing................ 30 using............................... 32 precautions ............................ 9 privacy ....................... 5, 22, 26 provisioning see registering................ 15 technical specifications.........43 trademark information.............2 troubleshooting during a call.....................41 installation or power up ..38, 39, 40 U Unit ID Number.....................11 unpacking .............................11 R V receiving a call ..................... 22 registering Ojo...................... 15 requirements .................. 11, 13 volume adjustment ...............25 50
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