Altiris Inventory Solution for Network Devices

Altiris Inventory Solution for Network Devices
ALTIRIS®
INVENTORY SOLUTION
6.0 FOR NETWORK
DEVICES
PRODUCT GUIDE
Notice
Copyright © 2004-2005 Altiris, Inc. All rights reserved.
Product Version: 6.0
Document Date: April 5, 2005
Bootworks U.S. Patent No. 5,764,593.
RapiDeploy U.S. Patent No. 6,144,992.
Recovery Solution U.S. Patent No. 5,778,395, 5,907,672, 4701745, 5016009, 5146221, 5144425, 5463390, 5506580, 5532694, GB
2172127, B 904359, 3606869.
Other patents pending.
Due to the inherently complex nature of computer software, Altiris does not warrant that the Altiris software is error-free, will
operate without interruption, is compatible with all equipment and software configurations, or will otherwise meet your needs.
The content of this documentation is furnished for informational use only, is subject to change without notice, and should not be
construed as a commitment by Altiris. Altiris, Inc. assumes no responsibility or liability for any errors or inaccuracies that may
appear in this documentation. For the latest documentation, visit our Web site at www.altiris.com.
Altiris, the Altiris logo, BootWorks, Inventory Solution, LabExpert, PC Transplant, RapiDeploy, and RapidInstall are registered
trademarks of Altiris, Inc. in the United States and in other countries.
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Contents
Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Introduction to Inventory Solution for Network Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Setup and Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
The Altiris Infrastructure
............................................................. 4
Setting up Notification Server
........................................................ 4
Step One: Verify Installation Requirements
........................................... 6
System Requirements
........................................................ 6
Step Two: Install Notification Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Running InstallHelper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing Notification Server with the Install Wizard
................................. 8
Installing Solutions from the Altiris Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Enabling the Altiris Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Installing Licenses
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Upgrading from Previous Versions of NS
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Step Three: Install the Altiris Agent
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Discovering Computers on the Network
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installing the Altiris Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Step Four: Verify Server-to-Client Communication
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Using Inventory Solution for Network Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Inventory Collection Policy
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Advanced Policy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Inventory Data Mapping
............................................................
Add a Column Field
............................................................
Remove a Column Field . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Apply to Device Types
..........................................................
Test on Device
................................................................
Import Table
..................................................................
Export Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Delete a Table
................................................................
Import MIB Files
...............................................................
Add a MIB Object ID
........................................................
15
16
16
17
17
17
17
17
18
18
Resource Manager
................................................................
Summaries Tab
...............................................................
Inventory Tab
.................................................................
Tasks Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
19
19
19
20
Inventory Reporting
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
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Contents
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
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Introduction to Inventory Solution for Network Devices
Altiris Inventory Solution for Network Devices is one of the Altiris Network Device management
tools, which allows you to manage inventory for the network devices you have associated to a
network environment. This product integrates with the Altiris Infrastructure, which gives you the
added benefit of setting policies to alert you of critical information and discovery results. You can
customize the inventory tables to select the fields and object IDs that you want to collect when the
Inventory Collection Policy runs. Inventory Solution for Network Devices also provides many
inventory reports to keep you updated on a variety of SNMP-enabled devices information. You can
also use the Resource Manager to view inventory collected for a specific network device.
Inventory Solution for Network Devices uses information gathered when a discovery operation is
performed using Altiris Network Discovery. As new device types are added to your network
infrastructure, Network Discovery will update the device types available for inventory collection.
You can find the list of device types on the Inventory Data Mapping (page 15) .
The Inventory Data Mappings feature allows you to customize the inventory tables that are stored in
the Notification Server’s database. Network administrators have the ability to:
•
Add or remove fields from a table,
•
Delete, import and export tables,
•
Import MIB files,
•
Select the device types that you want to apply the table configurations to when inventory runs.
See “Inventory Data Mapping” on page 15 for more information.
The Inventory Collection policy determines what devices get inventoried, when, and how often
inventory is collected. You can create multiple inventory policies to collect inventory from different
device types, and then schedule them at different times to lessen the impact on your network. See
“Inventory Collection Policy” on page 14 for more information.
The Resource Manager lets you view inventory data for individual network devices, scrolling through
various types of information to ensure you are collecting the data you want. See “Resource
Manager” on page 19. You can also view or print reports for the network devices you want to
manage by selecting from a variety of inventory reports. See “Inventory Reporting” on page 20 for
more information.
The ability to customize inventory data, schedule inventory tasks, and then view the results through
inventory reports, makes this product a cost savings value to any IT organization.
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Setup and Installation
Welcome to Altiris IT Lifecycle Management, a systems-oriented approach to tracking, deploying,
and maintaining corporate resources across your organization, including management of desktop
computers, notebooks, handhelds, web and network servers, routers, and many other types of
corporate assets and services. Altiris provides modular, integrated solutions for complete
administration of client and mobile computers, management of corporate assets, and deployment of
all types of servers running Windows, Linux, and Unix operating systems. And it can all be
customized to fit your organizational model, network topology, and environmental requirements.
Altiris IT Lifecycle Management is a comprehensive IT management system that provides resource
administration to meet your specific needs and business challenges.
Altiris IT Lifecycle Management
So get ready to change the way you work, the way you plan, and the way you think about designing
and implementing an integrated IT management system. Extend your IT reach using automated tasks
and remote administration processes. Implement your own corporate methods and business “knowhow” efficiently using Altiris’ integrated services and technology. Manage all of your Windows,
Linux, Unix, Mac, or handheld operating systems remotely from a single user console with multiple
solutions designed specific to your needs. Take control in ways you never thought possible.
The Altiris Infrastructure
Altiris provides a modular infrastructure that allows you to add solutions on-the-fly or automate,
simplify, and reduce the cost and complexity of IT tasks.
The Altiris infrastructure supports heterogeneous platforms, including devices running Windows*,
Linux*, UNIX*, Macintosh*, Pocket PC*, Palm*, and RIM*. As stand-alone or integrated systems,
Altiris products can reduce administration and training costs, improve IT responsiveness, and save
your organization time and money.
Setting up Notification Server
Altiris solutions plug-in to the Notification Server infrastructure, which provides security, reporting,
and policy definition services, and includes the Altiris Console for remote management of all
solutions from a web browser. To install Altiris Solutions, you first install the Notification Server,
then deploy the Altiris Agent to each managed computer device, and finally enable each selected
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Setup and Installation
Altiris solution. It is a simple process that can be automated in many different ways depending on
your environment and individual requirements. This document details the basic tasks required to set
up Notification Server and the plug-in Altiris solutions.
Follow this guide to install Notification Servers for evaluation purposes in a controlled environment.
For in-depth planning concepts and rollout instructions for large or distributed environments, see the
“Installation” section in the Altiris Notification Server Reference Guide.
Follow these basic steps to set up Notification Server:
1
Ensure that the selected Windows server and clients meet all hardware and software
requirements before installing Notification Server. See “Step One: Verify Installation
Requirements” on page 6.
2
Download and install prerequisite software and services. Then install Notification Server and the
Altiris solution(s) to a Windows server. See “Step Two: Install Notification Server” on page 7.
3
Deploy the Altiris Agent to each client computer device. See “Step Three: Install the Altiris
Agent” on page 11.
4
Validate communication between Notification Server and the Altiris Agent. See SS“Step Four:
Verify Server-to-Client Communication” on page 13.
Setting up Notification Server
After installing Notification Server, you can configure each selected Altiris solutions using the
Getting Started page on the Altiris Console.
What type of installation?
Set up and configuration will vary depending on what you already have installed:
Altiris Inventory Solution for Network Devices Product Guide
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Setup and Installation
•
If installing Altiris Notification Server 6.0 for the first time, start with “Step One: Verify Installation
Requirements” on page 6 to identify system requirements, download required software and
services, and run the Notification Server installation wizard. If you are evaluating a solution,
accept the default settings and install in a test environment with a server and client computer.
•
If Notification Server 6.0 is already installed, see “Installing Solutions from the Altiris Console” on
•
If upgrading to Notification Server 6.0, see “Upgrading from Previous Versions of NS” on page 11
for detailed instructions about optimizing for Notification Server 6.0. Because
Notification Server 6.0 includes major feature upgrades, in many cases you will need to perform
basic update tasks, increase allotted disk space for the database, and complete additional design
optimization tasks before proceeding.
page 10 to add the Altiris solution from the Solution Center.
Step One: Verify Installation Requirements
Before you do anything else, select an appropriate Windows server to which you can install the
Notification Server and any Altiris solutions. The server and clients should comply with the “System
Requirements” on page 6.
Important: If evaluating an Altiris solution, install the solution to a computer with minimal server
requirements in a lab environment and at least one managed client computer. This allows you to run
through the installation and get a feel for performing basic tasks. As you roll out to a production
environment, you can increase RAM, enlarge disk space for the Notification Database, or upgrade
your server depending on the number of managed computers and the needs of your environment and
IT team.
Updating to Notification Server 6.0
Notification Server 6.0 includes new task-based user interface features, updated security, localized
language support, easy-to-use wizards, and integrated IT solutions. In fact, the whole Notification
Server infrastructure has been updated, including its plug-in solutions.
New users will enjoy the ease-of-use and intuitive features when getting started. Previous users
updating to the new Altiris Console will see significant updates and a new task-based user interface
with increased response and functionality.
These major updates will require the installation of Microsoft .NET services, updated MDAC
connectivity, increased database requirements, and other design considerations. See “Upgrading
from Previous Versions of NS” on page 11 for complete information.
System Requirements
The following are system requirements for installing Notification Server and setting up the Altiris
Agent on client computers.
Server Requirements
Operating System
Windows Server 2003, and Windows 2000 Server, Windows 2000
Advanced Server with SP2 or later
Processor
Pentium III 800 MHz or faster
RAM
512 MB
1 GB recommended for increased speed in large environments
Hard Drive
20 GB (recommended)
105 MB for Notification Server and components (disk space)
1 GB for SQL Server database
File system
NTFS partition
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Setup and Installation
The following are system requirements for the client computer running the Altiris Agent.
Client Requirements
Operating System
Windows 95 or later
Disk space on client
5 MB disk space for Altiris Agent, plus space to install required
software
RAM
64 MB
Browser
Microsoft Internet Explorer 4 or later
Step Two: Install Notification Server
To install Notification Server, start by downloading and launching the NSInstallHelper from the
Altiris web site or CD. This installation utility includes a wizard to verify that all prerequisite
software and services are present on the server. If additional software is required, NSInstallHelper
will assist in downloading and installing any missing components. Then NSInstallHelper will
automatically launch the installation wizard for Notification Server (Altiris_NS_6_0.exe).
Running InstallHelper
First download NSInstallHelper.exe from the web site or CD to check for the installation of required
software and services. If missing, the following software and services will be identified by the
NSInstallHelper and links will be provided to download the required software.
Prerequisite Software identified by NSInstallHelper
Database
Microsoft SQL Server 2000 SP3 (recommended) or MSDE 2000. If
you do not have a database installed, InstallHelper will assist in
installing MSDE 2000.
Microsoft IIS
Including FTP Server and IIS with Worldwide Web Server
Services
Microsoft .NET 1.1 framework (with ASP .NET), Microsoft Data
Access Control 2.7 (MDAC)
Browser
Microsoft Internet Explorer 6.0 or later
To determine if you have all required prerequisite software, launch NSInstallHelper.exe. It will
take a few seconds to evaluate your host computer and list the prerequisite software. To install, click
Next to download the next component in the list.
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Setup and Installation
Note: You may be required to restart NSInstallHelper to identify and install additional software
prerequisites.
Installing Notification Server with the Install Wizard
If all required software and services are installed, then InstallHelper will automatically download
and launch the Notification Server installation wizard.
Accept licensing terms and follow all prompts provided in the installation wizard to set up
Notification Server. For Setup Type, select the Complete option for evaluation or testing purposes.
For advances users, select Custom for installation across a distributed environment.
After Notification Server components are installed, four basic configuration pages will open:
1
The User Identity Settings page will appear first. Enter credentials with administrator rights.
Important: The domain entry is the Domain Name that the computer is associated with on the
network. The user must be a Windows user with local administrator rights to the NS computer.
2
The E-mail Settings page allows you to set up an e-mail address to send alerts to the administrator
automatically from system events generated from Notification Server.
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Setup and Installation
Enter the DNS name or IP address of your SMTP server. You must also enter a valid user name
and password to log on to the mail server if your SMTP server requires authentication. Click
Send Test E-mail to verify that Notification Server is sending e-mail to the correct address.
3
The SQL Database Settings page allows you to set up credentials for the instance of Microsoft
SQL Server and the installed Notification Database.
Enter the name of the server running Microsoft SQL Server or MSDE. You can install the
Notification Database to a specific SQL 2000 instance by entering the server name and SQL
instance, for example: SQL server name\SQL instance.
If you are installing Notification Server for the first time, click Create new database and enter the
name of the database to be created. If you are upgrading Notification Server and want to use an
existing database, enter the name of the Notification Database backed up from a previous version.
You can use existing application credentials or enter new database authentication credentials.
Note: To select an appropriate Command Timeout (in seconds), enter a value between 1 second
and 3600 seconds (1 hour). The database command timeout setting applies to all SQL Server
connections used by the Notification Server. If you experience timeout errors when using a
database connection due to network traffic or heavy server usage, increase the value of this
setting.
4
The Setup Wizard Completion page summarizes the settings entered in the previous pages. Click
Finish.
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Setup and Installation
When complete, the Altiris Console will open to the Getting Started page. From this page you can
install Altiris solutions from the Solution Center.
Installing Solutions from the Altiris Console
After installing Notification Server, click the Install Altiris Solutions from the Solution Center link on
the Getting Started tab of the Altiris Console.
The Solution Center page will open with a list of Available Solutions. Click the appropriate Solutions,
or Segments button, or sort solutions categorized by operating system (OS).
Suites,
For example, to install Network Devices, select it from the Solutions list. Click the Start button on
this page to begin the download and installation process of all selected Altiris solutions.
To verify that the solution is installed, click the Getting Started tab on the Altiris Console. Click the
tab on the Solution Center page. This table will display a list of the solutions
installed on your Notification Server.
Currently Installed
Enabling the Altiris Solution
Solutions may be required to be enabled and configured independently depending on features and
functionality. See the Quickstart page or the product guide for each Altiris solution for additional
information.
Installing Licenses
This product comes with a 7 day license agreement but after you register, a new product key will be
sent to you via e-mail. You must install the new product key to continue using Inventory Solution
for Network Devices beyond the evaluation period.
To license the product
1
From the Altiris Console, click the Configuration tab.
2
In the tree view, click Licensing.
3
In the right pane, click the Install License tab.
4
Click Path to license folder.
•
Click Browse to navigate where the license product key information is located (this is the
location where you saved the product key e-mail). Click the Install License button.
<OR>
5
Click Paste content to Licenses below (default option).
•
Copy and paste the contents of the license product key e-mail into the text field. Click the
button.
Install License
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Setup and Installation
Upgrading from Previous Versions of NS
To upgrade to Notification Server 6.0, you need to uninstall previous versions of Notification Server
and any installed Altiris solutions from your Windows operating system. It is also suggested that you
back up your database to retain inventory data, status information, custom reports, collections, and
policies in your Notification Server system. By backing up your Notification Database and later
identifying it when installing Notification Server 6.0, you can ensure that all information is retained
during this upgrade process.
Steps required for Notification Server 6.0
1
Open Add/Remove Programs from the Control Panel in your Windows operating system.
•
Remove Altiris Notification Server.
•
Remove any installed solutions.
2
Back up your Notification Database. If you have a version of the Notification Database previous
to the Notification Server 5.5 SP3 database, you will have to upgrade first to that version of
Notification Solution.
3
Clean up all MSIs and other files from previous installations.
4
Run NSInstallHelper to identify any missing software required for Notification Solution 6.0. See
“Running InstallHelper” on page 7.
5
Install Notification Server 6.0. See “Installing Notification Server with the Install Wizard” on page
8.
6
Install the Altiris solution from the Solution Center. See “Installing Solutions from the Altiris
Console” on page 10.
Altiris Agents and Package Servers will also update automatically. All necessary logic is built
into the install packages. You can simply enable the upgrade policies.
7
Verify the upgrade installation. See “Step Four: Verify Server-to-Client Communication” on
page 13.
Step Three: Install the Altiris Agent
After installing Notification Server and plug-in solutions, go to the Getting Started tab to perform set
up tasks for the Altiris Agent, including discovery of client computers on the network, installing
licenses, installing the Altiris Agent, and enabling the Altiris solution.
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Setup and Installation
Discovering Computers on the Network
Identify and select all of the client computers on the network by domain or other criteria. This
process allows you to view and select computer resources when Installing the Altiris Agent.
Note: During an evaluation, you can skip this step and install the Altiris Agent without completing
a full network discovery operation. However, when installing the Altiris Agent to several computers
in a large environment, you will want to first discover computers on the network to install the Altiris
Agent.
1
Click Discover computers on the Getting Started page. The Resource Discovery page will open.
2
Enter the name of the Domain or browse to select available domains by clicking the folder icon
. Click the Add button
to include the domain in the search list.
3
Select Domain Browse List to discover all computers (including Windows 95, 98, 98 SE, and ME
computers) currently sharing files or printers or running the messenger service.
4
Select Domain Membership to discover all computers that have trust accounts in the domain,
including Windows NT/2000/XP/2003 computers in the domain. It will not find any
Windows 95, 98, 98 SE or ME computers. This method is slower than the Domain Browse List
method and will not identify the Operating System of the computer.
5
Click Discover Now. Computers from the entered domains will be discovered and listed. Select
the computers to deploy the Altiris Agent. Click Apply.
After discovering the computers on your network, you can then choose the computers to which you
want to install the Altiris Agent.
Installing the Altiris Agent
After discovering the computers on your network, you can now filter and select the client computers
to install the Altiris Agent. For older operating systems, you can download agent installation files
from a Notification Server web page. You must have Administration rights to deploy the Altiris
Agent.
1
Click Install the Altiris Agent on computers
Installation page will open.
on the Getting Started page. The Altiris Agent
2
Click Select Computers to open a page listing all discovered computers. Select the client
computers to which you want to deploy the Altiris Agent and click OK.
Hint: Select the Discovered computers not reporting inventory filter from the drop-down list to
view all discovered client computers that do not have an Altiris Agent already installed. You can
also add the names of known computers in the Add field.
The names of all selected computers to which you can deploy the Altiris Agent will be listed in
the Altiris Agent Installation page.
3
Click Install Altiris Agent. The Options page will open to allow you to set configuration properties
for the Altiris Agent. For now, select the Show the Altiris Agent icon in the system tray option.
4
Click Proceed with Install. The Altiris Agent will be pushed down to the client computer and
automatically installed.
Installing the Altiris Agent from a web page
To download the Altiris Agent installation package from a web browser, you will need to pull the
agent installation file from the Notification Server website. This method of installation is required
for installing the Altiris Agent on Windows 95, 98, and ME operating systems.
1
From the Altiris Console, click the Configuration tab view. In the left pane, navigate to
Configuration > Altiris Agent > Altiris Agent Rollout.
2
Select Altiris Agent Installation. View the URL of the download page in the field under URL of
download page for Win32 users. You can e-mail this URL to your users to assist in installing the
Altiris Agent.
3
Click Show me this page to view the download page that you will send to your users.
4
Using a web browser, go to the following URL:
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Setup and Installation
http://NSName:80/Altiris/NS/Agent/AltirisAgentDownload.aspx where
NSName is the name of your Notification Server computer.
Step Four: Verify Server-to-Client Communication
This last step lets you verify that you can successfully access and manage client computers. There
are several ways to test your connection depending on the size of your system and type of
environment:
•
In a test environment, you can quickly verify the installation of the Altiris Agent by simply
checking the client computer. The Altiris Agent icon will appear in the system tray of the
managed computer.
•
In a larger test environment with several managed computers, you can run the Altiris Agent basic
inventory (sorted by last update) report to check the client to server communication. As part of its
routine, the Altiris Agent sends basic inventory to Notification Server soon after it is installed
and reports the Altiris-enabled computers recently inventoried. This report can be found in the
Altiris Console by clicking the Reports tab view, then in the treeview pane, navigating to Reports
> Notification Server Infrastructure > Agent > Altiris Agent Inventory.
•
To verify that each solution is installed, click the Getting Started tab on the Altiris Console and
then click the Currently Installed tab on the Solution Center page. This table will display a list of
the solutions installed on your Notification Server.
•
After installation, click the Tasks, Reports, and Configuration tabs. Each solution will add its own
features to each of these pages.
After installing Notification Server and verifying data transmission, you can configure each solution
from the Configuration tab on the Altiris Console.
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Using Inventory Solution for Network Devices
Inventory Solution for Network Devices extends the basic inventory collected from network devices
when Altiris Network Discovery runs a Scan Group policy. You must discover and enable all
network devices before you can begin using this product. See the Altiris Network Discovery Product
Guide for more information.
The Inventory Collection Policy (page 14) can be scheduled to collect inventory from network
devices, and can apply to any network device collection. Inventory data is stored in the Notification
Server’s database.
Inventory collects data from SNMP-enabled network devices based on the Inventory Data Mapping
(page 15) , which identifies the data fields you want to collect, and then applies the settings to
selected device types. You can import and export tables, or import MIB files to expand the fields
available for data collection.
The Resource Manager (page 19) lets you review inventory data for a specific network device, and
Inventory Reporting (page 20) provides different reports based on device type or specific data
collected.
Inventory Solution is easy to use, lets you track network device data, customize inventory data fields,
and print or view a variety of inventory reports.
Inventory Collection Policy
The Inventory Collection policy is used to collect inventory from network devices. By default, this
policy is scheduled to collect inventory on a daily bases. However, you can set the schedule to run
whenever your business operations will allow. Inventory will only be collected from network
devices that have been discovered and enabled with Altiris Network Discovery. See the Altiris
Network Discovery Product Guide for more information.
It is good practice to create several policies to collect information for each collection you have
defined. Scheduling each policy for a different time to run will limit the time it takes to collect
inventory so as not to disrupt other network activity. If you need to gather inventory data before a
policy’s scheduled time, you can run any policy manually by clicking the Inventory Now button.
To Collect Inventory
1
From the Altiris Console, click the Tasks tab.
2
Click Tasks > Assets and Inventory > Network Devices > Inventory Collection Policy.
Advanced Policy Settings
When an inventory policy runs, it will attempt to collect data from the assigned collection, and then
use these settings to determine what action to take on each device in the collection.
The Notification Server will ping the network device. Data will be gathered from the
resource device only if a response is sent back to the server.
Ping device:
SNMP Support:
This option will look for network devices that have SNMP enabled.
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Using Inventory Solution for Network Devices
Circular DNS resolution: The server will perform a reverse DNS query for the fully quantified domain
name (FQDN) of the IP address that is found for the device. If DNS returns a name for the IP address,
the server will then perform a DNS query on that name to determine if the resulting IP address
matches the original. Occasionally, the DNS lookup and reverse DNS look information is not
synchronized on the server. This feature helps avoid storing the wrong information for discovered
network devices.
NetBIOS name and domain: This option will check devices for a NetBIOS name and domain,
essentially found in devices running the Windows operating system.
Maximum threads: The number of parallel queries the server will allow for discovering devices. The
number you enter can impact the bandwidth of network traffic.
SNMP timeout (ms): How long should the server wait to receive a message from the network device
where SNMP is enabled before moving to the next device.
SNMP retry count: If the server does not receive a message from the network device where SNMP is
enabled, how many times should the server try before moving to discover the next device.
Ping timeout (ms): How long should the server wait for a response from a network device after the
server sends a ping message before moving to the next device.
How many times should the server try to send a ping message to a network device
before moving to the next device.
Ping retry count:
Diagnostic information is logged to the default URL address of HTTP://
< NS server name>/Altiris/NS/LogView.asp.
Log diagnostic information:
To set the Inventory Collection policy
1
From the Altiris Console, click the Tasks tab.
2
Click Tasks > Assets and Inventory > Network Devices > Inventory Collection Policy.
Inventory Data Mapping
Inventory Solution for Network Devices provides SNMP support for leading hardware
manufacturers, so you can begin collecting inventory right away. However, to ensure that the
inventory data collected is the same as you expect, you need to review, add, or modify the
information on this page.
Inventory Data Mappings allows you to customize the inventory data that is collected from network
devices when the Inventory Collection policy runs. The Table field is a drop-down list of all the SNMP
tables currently in the Notification Server’s database. The table you select displays the field values
in the Columns pane, and the Apply to device type pane displays the devices that you want to apply
the table values. When the inventory policy runs, the information collected will be the same
information defined by the table, its column field values, and the applied device types.
You can change the table configurations by adding column field values, but you cannot remove
fields if inventory has already been collected and there is information stored in the database for the
field you want to remove. To remove fields from a table that already has information stored in the
database, delete and redefine the table. This is made simple by using the Export Table (page 17)
feature, which allows you to save a table configuration before deleting a table. After you Delete a
Table (page 17) from the database, you can use the Import Table (page 17) command to add the
table configuration back into the database, and then change the configuration using the Add and
Remove buttons. After the table configuration is defined, select the Apply to Device Types (page 17)
that you want the configuration apply when inventory collection runs.
Field Definitions
This is a list of predefined SNMP tables, which map to network device types and determine
the data that will be collected when inventory runs.
Table:
This is a data field used for mapping tables if you are forwarding Notification Server
information to an SMS database.
MIF Class:
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Using Inventory Solution for Network Devices
These are SNMP fields, which correspond to the Table selected. When inventory runs,
these values will be collected from SNMP-enabled network devices.
Columns:
This option lets you import XML files containing SNMP table definitions into the
database. The table name is added to the Table drop-down list, and the column information displays
the imported information.
Import Table:
Export Table: The table you select to export displays at the bottom of the page. Right-click on the file
name and select Save Target As to navigate to a directory location.
This option lets you import MIB files (obtained from hardware manufacturers) into the
database to expand the field definitions of data that can be collected when inventory runs.
Import MIB:
Apply to Device Types: Select
(Table and Column) values to
the check box next to each device type that you want the mappings
apply.
To set Inventory Data Mapping
1
From the Altiris Console, click the Tasks tab.
2
Click Tasks > Assets and Inventory > Network Devices > Inventory Data Mapping.
Add a Column Field
The Column pane displays the fields for the table you selected from the Table drop-down list. These
are the fields that will be collected when inventory runs. You can use the Add or Remove buttons to
change the table configuration. However, you can only remove fields if no data has been collected
and stored in the database. When you add a row of data, it defines the table in the database and will
apply to the device types you select in the Apply to device types pane. The fields you add will not
change the database until you click the Apply button at the bottom of the page.
To add a field to the table, you must be able to identify the Name, Type, Length, Key, and ObjectID
fields as described below.
Name: This identifies the field you want to collect when inventory runs. The name you select will be
stored in the database and appear on inventory reports.
Type:
This is the type of field, your choices are: string, date time, integer, float, uuid, and boolean.
Length:
This is the length of the field value. Some fields are predefined such as the integer type,
which is always the length of 4.
Key:
This is the primary key that identifies the data collected and stored in the database.
Object ID: This is the Management Information Base (MIB) data object. Inventory ships with a
number of MIBs, but you can add to the MIBs listed by using the Import MIB Files (page 18)
feature. The SNMP data you select to collect will apply to the hardware devices you select in the
Apply to devices pane. See Add a MIB Object ID (page 18) for more information.
Remove a Column Field
This feature is used to remove fields from table definitions when you do not have any network
devices that will return SNMP data after inventory is collected. You can remove column fields if no
data has been collected from network devices is currently stored in the database. If data resides in
the database for a field you want to delete, you must use the Delete a Table (page 17) feature, and
then redefine the table. The fields you select to remove will not change the database until you click
the Apply button at the bottom of the page.
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Using Inventory Solution for Network Devices
Apply to Device Types
This feature allows you to select the device types that you want to apply the table configurations you
have defined, when the Inventory Collection Policy (page 14) runs. If there are device types that are
not on your network, you can use the Add and Remove buttons to update the list in the Apply to device
types pane. The changes take effect when you click the Apply button at the bottom of the page.
Test on Device
You can view the data that will be collected for a specific device after you define the table by using
the Test on Device button. This ensures that you have defined the field values for a table definition
correctly.
After you define a table and before you click the Apply button to save your changes to the database,
click the Test on Device button. When the Test Table Mappings on Device page displays, enter an
IP address or host name for a network device, and then click the Test button. This will attempt to
collect inventory for the table you selected on the Inventory Data Mappings page, and return the
results on this page. You can review the data returned and if needed, change the table configuration
until the results displayed are what you want.
Import Table
You can import tables using the Import button so that the database is updated with the table
configurations, which will collect the inventory you want from network devices. After you click the
Import button, tables that have been saved using the Export Table (page 17) feature, can be imported
by navigating to the directory location where the XML files reside. Imported files appear as a table
selection in the Table drop-down list.
Export Table
If you are a host site managing network devices for an infrastructure and you want to send table
configurations to other locations within your organization, this feature is an easy way to ensure that
all servers using Inventory Solution for Network Devices are collecting the same inventory. After
you add and remove all field values for the tables that define the inventory collection, you can save
any tables you want by using the Export button. The table you save displays at the bottom of the page,
showing the XML file highlighted in blue. By default, files are exported to the directory c:\Program
Files\Altiris\NetworkInventory\NetworkInventory\TableMapExports. However, you can right-click
on the file name at the bottom of the display and save the table to any directory location you want.
These files can be sent to other administrators, who can then use the Import Table (page 17) feature
to update the database for their servers.
If you have already collected inventory and decide you want to remove a specific field from a table,
you must delete the table from the database, and redefine the table configuration so that the tables
defined collect the inventory you want. To save time and effort, you can export the table
configuration files to a directory, delete the table from the database, and then import the table and
make the necessary changes to the Column fields using the Add and Remove buttons.
Delete a Table
You can delete a table from the Inventory Data Mappings page if you no longer want the table
defined in the database. If you are deleting a table to eliminate data for a field that you want to
remove from a table configuration, you can save time in redefining the table by using the Export
Table (page 17) feature before clicking the Delete button.
When you click the Delete button, the Remove Inventory Table page displays. The table name must
match one of the tables from the Table drop-down list. You can choose to delete the table
completely, or only the data stored for the table. Changes to the database occur when you click the
Apply button.
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Using Inventory Solution for Network Devices
Import MIB Files
Management Information Base, or MIBS, are data objects defined in the database and are used by
an SNMP manager to control hardware and software resources. MIBs allow you to expand the data
fields that can be collected when inventory runs. Inventory Solution for Network Devices already
provides many of the leading hardware manufacturers MIBs. However, you can expand the object
IDs (MIBs) by using this feature.
After you obtain a new MIB file from the manufacturer for the network device you want to collect
data from, click the Import MIB button. Navigate to the directory where the MIB file is located, and
select the file you want to import. When you Add a MIB Object ID (page 18) to a table configuration,
the new MIB file you imported will display in the MIB drop-down list on the MIB Entry Selection
page.
Add a MIB Object ID
Select a table that you want to modify from the Table drop-down list. Click the Add button and a new
line item appears in the Columns pane. Enter a description for the Name field of the data you want to
collect, and then enter its Type, Length, and Key values. Select the Object ID field, a drop-down arrow
displays for you to select the data field for a specific network device from the MIB Entry Selection
page.
From the MIB Entry Selection page, select a MIB from the MIB drop-down list. The MIB you
selected will display MIB fields in the Object ID pane. You can scroll through the MIB tree to view
the data types available for inventory collection. When you select an object ID, its specific
information such the string, numeric representation (within the MIB tree), type, textual convention,
and description will display in the pane below. You can select any object ID you want, however, you
must be sure the object ID you select does not conflict with the other objects IDs already defined in
the table.
For example, in the graphic below the object ID displays the numeric representation for the MIB
selected. The SNMP Printer table configuration shows that the fields Serial Number and Device Name
come from a different MIB tree level. You can see that all the object IDs have the same numeric
value until the 14th column, which displays a 2 for Serial Number and Device Name. Because there is
only one possible result for both Serial Number and Device Name, this configuration is allowed. If you
select an object ID from the MIB tree (displayed in the Object ID pane) that is from a different tree
level, and it could return more than one result, the inventory collected will create multiple rows when
added to the database. This can create conflicting inventory results and can be avoided by using the
Test on Device (page 17) feature to ensure that the table configuration is returning the results you
want with inventory collection runs.
Altiris Inventory Solution for Network Devices Product Guide
18
Using Inventory Solution for Network Devices
Resource Manager
This feature lets you review summaries and inventory for any network device. The data views are
specific to an individual device selected from one of the default Network Device Collections or any
other collections you have created.
are categories of network devices, such as all network devices, routers,
switches, and SNMP-enabled computers. Each collection lists the network devices by host name,
device name, IP address, and more. Double-click any device listed in a collection to view the
Managing Resource page, and then click the Summaries Tab (page 19) , Inventory Tab (page 19) , or
Tasks Tab (page 20) .
Network Device Collections
To view the resource manager
1
From the Altiris Console, click the Resources tab.
2
Click Resource Management > Collections > Network Device Collections.
3
Click on one of the collections.
4
Double-click on one of the network devices in the list.
Summaries Tab
The Summary pages let you view statistical data for all managed network devices. Deployment
Solution for Network Devices populates both the Connectivity Summary and SNMP Summary
pages. However, it is possible that network device data is available in other summaries since this
information is shared among other Altiris products.
Connectivity Summary
This summary displays information for the network device you selected (source) and where it is
connected (destination). This port mapping helps you know the start and end connecting points for
each network device.
Port/Interface: The port or interface number of the source (the device you selected to
device.
view) network
Remote Device: The name of the destination network device but only if DNS is enabled, otherwise
this field is blank.
Remote IP Address:
The IP address of the destination network device.
Remote Port/Interface: The
destination port or interface where the network device is connected.
SNMP Summary
This summary displays the SNMP settings for the network device you selected to view. The Network
Discovery and Switch Discovery processes populate the information on this page. See the Altiris
Network Discovery and Deployment Solution for Network Devices Product Guides for more
information.
Inventory Tab
This feature displays inventory information collected when the Inventory Collection policy ran. If you
are trying to view specific data and do not find it listed, try refreshing the inventory page. If the data
is still not listed, review the Inventory Collection Policy (page 14) and Inventory Data Mapping
(page 15) processes.
•
SNMP Host Devices
•
SNMP Host Resources
•
SHMP Interfaces
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Using Inventory Solution for Network Devices
•
SNMP Inventory Results
•
SNMP Software
•
SNMP Storage
•
SNMP TCP/IP
•
SNMP Win32 Services
•
SNMP Win32 Shares
Tasks Tab
The features on this page are available if you have Deployment Solution for Network Devices
installed on your server. You can perform several functions, such as backup and restore
configurations, rediscover devices; add, update, or delete VLANs; change VLAN ports, change
VLAN trunk ports, and copy VLAN configurations. See the Altiris Deployment Solution for
Network Devices Product Guide for more information.
Inventory Reporting
Inventory Solution for Network Devices provide many reports to manage the inventory collected
from all devices on the network. If the reports do not show the results you expect, review the
Inventory Data Mappings to make sure the table field values are defined like you want.
There are five categories of inventory reports:
•
•
•
•
•
Devices
NetWare Servers
Printers
Switches / Routers
Windows Computers
The information for any report can be sorted by the column in either ascending or descending order.
Click any column header and the pane will refresh with the information sorted in ascending order,
then click the column header again, and the information will change to descending order. The ability
to sort reports helps you find specific information more quickly.
To view reports
1
From the Altiris Console, click the Reports tab.
2
Click Reports > Assets and Inventory > Network Devices.
Altiris Inventory Solution for Network Devices Product Guide
20
Index
A
adding column feild 16
advanced collection policy settings 14
Altiris Agent
deploying 12
installing 11
Altiris Console
installing solutions 10
Altiris Infrastructure 4
Altiris IT Lifecycle Management 4
applying to device types 17
C
client computer requirements 7
collection policy 14
collection policy settings, advanced 14
collumn feild, adding 16
column feild, removing 16
communication, verifing server-toclient 13
computers,discovering networked
computers 12
connectivity summary 19
copyright 2
creation date of document 2
D
data mapping 15
definitions,feild 15
delete a table 17
deploying the Altiris Agent 12
device types, applying to 17
device, test on 17
discovering computers on the
network 12
document
print date 2
E
enabling solutions 10
export table 17
F
feild definitions 15
files, importing MIB 18
H
HPCMS, installing 10
I
import table 17
importing MIB files 18
Infrastructure, Altiris 4
installation
HPCMS 10
Install Wizard for NS 8
InstallHelper 7
licenses 10
setup 4
solutions from Altiris Console 10
types for NS 5
installing NS
step 1, requirement verification 6
step 2, installing NS software 7
step 3, install the Altiris Agent 11
step 4, verify server-to-client
communication 13
inventory reporting 20
inventory tab 19
IT management 4
L
legal notice 2
licenses, installing 10
Lifecycle Management, Altiris 4
M
mapping data 15
MIB files, importing 18
N
network, discovering computers 12
notice 2
Notification Server, see NS
NS
Altiris Agent install 11
Install Wizard 8
installation types 5
installing solutions from Altiris
Console 10
server requirements 6
server-to-client communication,
verifing 13
setting up 4
software installation 7
updating versions 6
R
removing column field 16
reporting, inventory 20
requirements, client and remote
computers 7
resource manager 19
running InstallHelper 7
S
server requirements 6
server-to-client communications,
verify 13
setting up NS 4
settings, advanced collection policy 14
setup and installation 4
SNMP summary 19
solutions, enabling 10
summaries tab 19
system requirements, NS 6
T
tab, inventory 19
tab, summaries 19
tab, tasks 20
table deletion 17
table, export 17
table, import 17
tasks tab 20
test on device 17
trademark 2
types of NS installations 5
U
updating NS versions 6
V
verifing communication 13
version 2
versions, updating NS 6
W
Wizard, Install 8
P
patent 2
policy, collection 14
product version 2
Altiris Inventory Solution for Network Devices Product Guide
21
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