Acronis True image HD, disk migration utility

Acronis True image HD, disk migration utility
User's Guide
Copyright © Acronis, Inc., 2000-2011. All rights reserved.
“Acronis” and “Acronis Secure Zone” are registered trademarks of Acronis, Inc.
"Acronis Compute with Confidence", “Acronis Startup Recovery Manager”, “Acronis Active Restore”
and the Acronis logo are trademarks of Acronis, Inc.
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United States and/or other jurisdictions.
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REPRESENTATIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO THE
EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.
Third party code may be provided with the Software and/or Service. The license terms for such thirdparties are detailed in the license.txt file located in the root installation directory. You can always find
the latest up-to-date list of the third party code and the associated license terms used with the
Software and/or Service at http://kb.acronis.com/content/7696
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Copyright © Acronis, Inc., 2000-2011
Table of contents
1
2
3
4
Introduction ............................................................................................................................ 8
1.1
What is Acronis True Image HD? ............................................................................................... 8
1.2
Acronis True Image HD basic concepts ...................................................................................... 9
1.3
New in Acronis True Image HD ................................................................................................10
1.4
System requirements and supported media ...........................................................................11
Acronis True Image HD installation and startup ..................................................................... 13
2.1
Installing Acronis True Image HD .............................................................................................13
2.2
Running Acronis True Image HD ..............................................................................................14
2.3
Activating Acronis True Image HD ...........................................................................................14
2.4
Upgrading Acronis True Image HD ..........................................................................................14
2.5
Removing Acronis True Image HD ...........................................................................................15
General information and proprietary Acronis technologies .................................................... 16
3.1
Disk/partition images...............................................................................................................16
3.2
Full backup ...............................................................................................................................16
3.3
Backup file naming conventions ..............................................................................................16
3.4
Viewing disk and partition information ...................................................................................17
3.5
Acronis DriveCleanser ..............................................................................................................18
If you have a new large hard drive (> 2TB) in your system ...................................................... 18
4.1
Adding and managing large drives (typical scenarios) ............................................................19
4.1.1
4.1.2
4.1.3
4.1.4
4.1.5
4.1.6
4.1.7
4.1.8
4.1.9
5
4.2
What you need to know about your system before deployment ...........................................21
4.3
Adding a large hard drive.........................................................................................................22
4.4
Migrating to a disk larger than 2 TB ........................................................................................23
4.5
Acronis Extended Capacity Manager .......................................................................................26
Preparing for disaster recovery .............................................................................................. 27
5.1
How to best prepare for a disaster ..........................................................................................27
5.1.1
3
Adding a new large drive as non-system ...................................................................................................19
Migrating an operating system to a large disk ..........................................................................................20
Installing an operating system on a large disk...........................................................................................20
Recovering a GPT disk to Extended Capacity Disk.....................................................................................20
Recovering an MBR partition to a large disk .............................................................................................20
Converting Extended Capacity Disks to a GPT style ..................................................................................21
Correcting a large disk size .........................................................................................................................21
Removing Acronis True Image HD from a system with Extended Capacity Disks....................................21
Updating .....................................................................................................................................................21
Recommendations for testing that your backups can be used for recovery ...........................................27
Copyright © Acronis, Inc., 2000-2011
5.1.2
6
7
5.2
Testing bootable rescue media ...............................................................................................28
5.3
Creating a custom rescue CD ...................................................................................................30
Getting to know Acronis True Image HD ................................................................................ 32
6.1
Program workspace .................................................................................................................32
6.2
Main screens ............................................................................................................................33
6.3
Options screen .........................................................................................................................36
Creating backup archives ....................................................................................................... 38
7.1
Preparing for your first backup ................................................................................................38
7.2
Deciding what data to back up ................................................................................................38
7.3
Some typical backup scenarios ................................................................................................39
7.3.1
7.3.2
7.3.3
7.3.4
8
8.1
Creating an Online backup account .........................................................................................43
8.2
Backing up to Acronis Online Storage .....................................................................................44
8.3
Recovering data from Online Storage .....................................................................................46
8.4
Managing Online Storage ........................................................................................................47
8.5
Setting online backup options .................................................................................................48
8.6
Connection attempts..................................................................................................................................49
Storage connection speed..........................................................................................................................49
Storage cleanup ..........................................................................................................................................50
Proxy settings..............................................................................................................................................51
Recommendations on selecting data for storing online..........................................................51
Additional backup features .................................................................................................... 52
9.1
Backup Wizard – detailed information ....................................................................................52
9.1.1
9.1.2
9.1.3
9.1.4
9.1.5
9.1.6
9.1.7
9.2
Selecting what data to back up ..................................................................................................................52
Selecting archive location...........................................................................................................................52
Backup method ..........................................................................................................................................53
Setting automatic consolidation ................................................................................................................54
Selecting the backup options .....................................................................................................................55
Providing a comment .................................................................................................................................55
The backup process ....................................................................................................................................55
Fine-tuning your backups ........................................................................................................56
9.2.1
9.2.2
4
Backing up a system partition ....................................................................................................................39
Backing up an entire system disk ...............................................................................................................39
Backing up a data partition or disk ............................................................................................................40
Backing up to a network share...................................................................................................................42
Online backup ....................................................................................................................... 43
8.5.1
8.5.2
8.5.3
8.5.4
9
Additional recommendations ....................................................................................................................28
Backup options ...........................................................................................................................................56
Local storage settings .................................................................................................................................58
Copyright © Acronis, Inc., 2000-2011
10
Data recovery with Acronis True Image HD ............................................................................ 60
10.1 Recovering your system partition............................................................................................60
10.2 Recovering a disk backup to a different capacity hard disk ....................................................61
10.2.1
10.2.2
Recovering a disk without a hidden partition ...........................................................................................62
Recovering a disk with a hidden partition .................................................................................................63
10.3 Recovering a data partition or disk..........................................................................................65
10.4 Recovering files and folders.....................................................................................................66
10.4.1
11
Recovering files and folders from image archives.....................................................................................66
Additional recovery information ............................................................................................ 68
11.1 Recovery Wizard - detailed information..................................................................................68
11.1.1
11.1.2
11.1.3
11.1.4
11.1.5
11.1.6
11.1.7
11.1.8
11.1.9
11.1.10
11.1.11
Starting the Recovery Wizard ....................................................................................................................68
Archive selection ........................................................................................................................................68
Recovery method selection .......................................................................................................................69
Selecting a disk/partition to recover..........................................................................................................69
Selecting a target disk/partition.................................................................................................................71
Changing the recovered partition type......................................................................................................71
Changing the recovered partition size and location..................................................................................72
Assigning a letter to the recovered partition.............................................................................................72
Migration method ......................................................................................................................................73
Setting recovery options ............................................................................................................................73
Executing recovery .....................................................................................................................................73
11.2 Setting default recovery options .............................................................................................73
11.2.1
11.2.2
11.2.3
12
File recovery options ..................................................................................................................................73
Overwrite file options.................................................................................................................................74
Recovery priority ........................................................................................................................................74
Scheduling tasks .................................................................................................................... 75
12.1 Scheduled tasks .......................................................................................................................75
12.2 Creating scheduled tasks .........................................................................................................76
12.2.1
12.2.2
Scheduling...................................................................................................................................................76
Credentials ..................................................................................................................................................80
12.3 Editing scheduled tasks............................................................................................................80
12.4 Renaming scheduled tasks.......................................................................................................80
12.5 Deleting scheduled tasks .........................................................................................................80
12.6 Scheduled task credentials ......................................................................................................80
13
Creating bootable media ....................................................................................................... 81
13.1 Creating Linux-based rescue media .........................................................................................81
14
Exploring archives and mounting images ............................................................................... 84
14.1 Mounting an image ..................................................................................................................84
14.2 Unmounting an image .............................................................................................................86
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15
Searching backup archives and their content ......................................................................... 88
15.1 Searching .................................................................................................................................88
15.2 Windows Search and Google Desktop integration ..................................................................89
15.2.1
15.2.2
16
Using Google Desktop with Acronis True Image HD .................................................................................90
Using Windows Search with Acronis True Image HD................................................................................92
Other operations ................................................................................................................... 96
16.1 Validating backup archives ......................................................................................................96
16.2 Viewing Tasks and Logs............................................................................................................96
16.3 Managing backup archives ......................................................................................................98
16.4 Removing backup archives ......................................................................................................99
16.5 Moving backup archives ..........................................................................................................99
17
Transferring the system to a new disk.................................................................................. 100
17.1 General information ............................................................................................................. 100
17.2 Security ................................................................................................................................. 101
17.3 Executing transfers ............................................................................................................... 101
18
Disk management ................................................................................................................ 101
18.1 Disk cloning ........................................................................................................................... 102
18.1.1
18.1.2
18.1.3
18.1.4
18.1.5
18.1.6
18.1.7
18.1.8
Selecting clone mode .............................................................................................................................. 103
Selecting a source disk ............................................................................................................................ 104
Selecting a destination disk ..................................................................................................................... 105
Move method .......................................................................................................................................... 105
Migration method ................................................................................................................................... 106
Excluding items ........................................................................................................................................ 111
Manual relayout ...................................................................................................................................... 113
Cloning summary..................................................................................................................................... 115
18.2 Adding new hard disks .......................................................................................................... 116
18.2.1
18.2.2
18.2.3
18.2.4
Destination hard disk............................................................................................................................... 116
Selecting initialization method................................................................................................................ 116
Creating new partitions ........................................................................................................................... 117
Add new disk summary ........................................................................................................................... 119
18.3 Acronis Extended Capacity Manager .................................................................................... 120
18.3.1
If Acronis Extended Capacity Manager does not start ........................................................................... 122
18.4 Trim SSD ................................................................................................................................ 122
19
Security and Privacy Tools ................................................................................................... 124
19.1 Acronis DriveCleanser ........................................................................................................... 124
19.2 Creating custom algorithms of data destruction .................................................................. 127
20
Troubleshooting .................................................................................................................. 129
20.1 General ................................................................................................................................. 129
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20.2 Installation issues.................................................................................................................. 130
20.3 Backup and validation issues ................................................................................................ 130
20.4 Recovery issues ..................................................................................................................... 131
20.5 Bootability after recovery issues .......................................................................................... 132
20.6 Other issues .......................................................................................................................... 133
21
Hard Disks and Boot Sequence............................................................................................. 135
21.1 Arranging boot sequence in BIOS ......................................................................................... 135
21.2 Installing hard disk drives in computers ............................................................................... 136
21.2.1
21.2.2
21.2.3
21.2.4
21.2.5
Installing an IDE hard disk drive, general scheme .................................................................................. 136
Motherboard sockets, IDE cable, power cable....................................................................................... 136
Configuring hard disk drives, jumpers .................................................................................................... 137
Installing a SATA hard drive..................................................................................................................... 138
Steps for installing a new internal SATA drive ........................................................................................ 138
21.3 Hard Disk Wiping methods ................................................................................................... 139
21.3.1
21.3.2
22
Functioning principles of Information wiping methods ......................................................................... 139
Information wiping methods used by Acronis ....................................................................................... 140
Startup Parameters ............................................................................................................. 141
22.1 Description ............................................................................................................................ 141
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Copyright © Acronis, Inc., 2000-2011
1 Introduction
1.1
What is Acronis True Image HD?
Acronis True Image HD is an integrated software suite that ensures security of all information on
your PC. It can backup the operating system, applications, settings and all of your data, while also
securely destroying any confidential data you no longer need. With this software, you can back up
selected files and folders or even the entire disk drive or selected partitions. Acronis Online Backup
will allow you to store your most important files on a remote storage, so they will be protected even
if your computer gets stolen or your house burns down. Acronis Nonstop Backup continuously saves
changes in your system and files (as often as every five minutes) allowing you to rollback easily to any
point in time if the need arises.
Should your disk drive become damaged or your system attacked by a virus or malware, you can
restore the back-up data quickly and easily, eliminating hours or days of work trying to rebuild your
disk drive's data and applications from scratch.
Acronis True Image HD provides you with all the essential tools you need to recover your computer
system should a disaster occur, such as losing data, accidentally deleting critical files or folders, or a
complete hard disk crash. If failures occur that block access to information or affect system
operation, you will be able to restore the system and the lost data easily.
The unique technology developed by Acronis and implemented in Acronis True Image HD allows you
to perform exact, sector-by-sector disk backups, including all operating systems, applications and
configuration files, software updates, personal settings, and data.
You can store backups on almost any PC storage device: internal or external hard drives, network
drives or a variety of IDE, SCSI, FireWire (IEEE-1394), USB (1.0, 1.1 and 2.0) and PC Card (formerly
called PCMCIA) removable media drives, as well as CD-R/RW, DVD-R/RW, DVD+R/RW, magnetooptical, Iomega Zip and Jaz drives.
If you are going to install a new hard disk drive, Acronis True Image HD will help you to transfer
information from the old one in minutes, including operating systems, applications, documents, and
personal settings. If you have a hard disk larger than 2 TB, the software will make the entire disk
space available even if your system does not support working with large disks. After migrating to the
new hard disk you can destroy all confidential information on the old one securely. This is the
recommended procedure if you intend to donate, throw away, or sell the old hard disk drive.
Wizards and a Windows Vista-style interface will make your work easier. Just perform a few simple
steps and let Acronis True Image HD take care of everything else! When a system problem occurs,
the software will get you up and running in no time.
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Copyright © Acronis, Inc., 2000-2011
1.2
Acronis True Image HD basic concepts
This section provides general information about basic concepts which could be useful for
understanding how the program works.
Backup
According to Wikipedia, "backup refers to making copies of data so that these additional copies may
be used to restore the original after a data loss event. Backups are useful primarily for two purposes.
The first is to restore a state following a disaster (called disaster recovery). The second is to restore
small numbers of files after they have been accidentally deleted or corrupted."
Acronis True Image HD provides for these purposes by creating disk (or partition) images. By default,
Acronis True Image HD stores in an image only those hard disk parts that contain data (for supported
file systems). However, you may use an option that lets you include in an image all of the sectors of a
hard disk (so called sector-by-sector backup).
Disk cloning
This operation migrates/copies the entire contents of one disk drive to another (e.g., when installing
a larger disk) to get two identical drives with the same file structure. The "Disk Clone" tool effectively
copies all of the contents of one hard disk drive onto another hard disk drive. The operation allows
you to transfer all the information (including the operating system and installed programs) from one
hard disk drive to another without having to reinstall and reconfigure all of your software. If you
decide to use cloning, the best chance of success is to remove the existing drive from the computer
and install the new drive in its place. It should be connected in exactly the same way as the old drive.
Acronis True Image HD does not provide for cloning a single partition. You can clone only an entire
drive.
By the way, you can also transfer all the information from your hard disk drive to another one by
backing up the entire old hard disk and then recovering the backup to the new disk.
Backup archive components
Archive - Known as archive chain or archive group, it is the whole set of backup files managed by a
single backup task. The archive can consist of one or several slices.
Slice - It is a set of files created during each cycle of the task execution. The amount of slices created
is always equal to the amount of times the task is executed. A slice represents a point in time, to
which the system or data can be recovered.
Volume - It is a tib file associated with the slice. Usually there is only one volume per slice however,
each slice may consist of several volumes. If you have set archive splitting in the task options, the
resulting slice will be split into several files. In addition, Acronis True Image HD automatically splits a
slice into several files of 4GB each (except the last file) when you make a large backup to a FAT32
formatted hard disk. These files are the slice's volumes.
Snapshots
While creating disk images, Acronis True Image HD uses "snapshot" technology that allows creating
even system partition backups while running Windows with files open for reading and writing
without the necessity to reboot the computer. Once the program starts the partition backup process,
it temporarily freezes all the operations on the partition and creates its "snapshot". Snapshot
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Copyright © Acronis, Inc., 2000-2011
creation usually takes just several seconds. After that the operating system continues working as the
imaging process is under way and you will not notice anything unusual in the operating system
functionality.
In its turn, the Acronis driver continues working to keep the point-in-time view of the partition.
Whenever the driver sees a write operation directed at the partition, it checks whether these sectors
are already backed up and if they are not, the driver saves the data on the sectors to be overwritten
to a special buffer, then allows overwriting. The program backs up the sectors from the buffer, so
that all the partition sectors of the point-in-time when the snapshot was taken will be backed up
intact and an exact "image" of the partition will be created.
Backup file format
Acronis True Image HD saves backup data in the proprietary tib format using compression. This
provides for reducing the storage space requirements, as well as for backward compatibility with the
previous Acronis True Image HD version. While creating a tib file, the program calculates checksum
values for data blocks and adds these values to the data being backed up. These checksum values
allow verifying the backup data integrity. However, using the proprietary format means that the data
from such backups can be recovered only with the help of Acronis True Image HD itself – either in
Windows or in the recovery environment.
Backup archive validation
How can you be sure that you'll be able to recover your system if the need arises? The feature called
backup validation provides a high degree of such assurance. As was already said, the program adds
checksum values to the data blocks being backed up. During backup validation Acronis True Image
HD opens the backup file, re-calculates the checksum values and compares those values with the
stored ones. If all compared values match, the backup file is not corrupted and there is a high
probability that the backup can be successfully used for data recovery. It is highly recommended to
validate system partition backups after booting from the rescue media.
Disaster recovery
Recovering from a disaster usually requires a rescue media, because such disaster often means that
your operating system does not boot either due to system data corruption (e.g. caused by a virus or
malware) or a hard disk failure. When the operating system fails to boot, you need some other
means of booting and using Acronis True Image HD to recover the system partition. So to be better
prepared for a disaster, you absolutely must have a rescue media. Legal owners of the program can
create a rescue media using the tool called Media Builder.
To enable booting to the recovery environment, it is necessary to ensure that the BIOS boot
sequence includes the rescue media. See Arranging boot sequence in BIOS (p. 135).
1.3

10
New in Acronis True Image HD
Acronis Nonstop Backup – Near-CDP (Continuous Data Protection) is now available to Acronis
True Image HD users. You will be able to revert your documents to previous states in time. This
may come in handy when you accidentally deleted an important document or made some
corrections that turned out to be wrong and you need to return the document to the state in
which it was, for example, two weeks ago. When you need to recover a file, a Windows Explorerlike browser with integrated search makes searching for a file you need to recover very easy. But
Acronis Nonstop Backup is much more than a versioning tool. It also provides for recovering your
system if you ever need that.
Copyright © Acronis, Inc., 2000-2011

Online backup – You can make your critically important data much more secure by storing it offsite. Because files are stored on a remote storage, they are protected even if your computer gets
stolen or your house burns down. So the risk of data loss as a result of fire, theft, or other natural
disasters is practically eliminated. And you can safely recover any corrupted, lost or deleted files
on your computer. Integrating Online backup into Acronis True Image HD provides a single
solution for all your data backup needs.
Acronis Online Backup might be unavailable in your region. For more details, see
https://www.acronis.com/my/online-backup/

Selective validation – Earlier versions of Acronis True Image HD could validate only a whole
backup archive. Sometimes this may be inconvenient. Suppose, you have a full backup archive
with a size of 20GB and a longish chain of incremental backups having sizes of several gigabytes
each and amounting to 100GB. In this case Acronis True Image HD validated the whole 120GB
archive and this could take quite a long time. Now the program will validate just a single selected
incremental backup and the full one.

Booting from tib images containing Windows 7 – Users of the Windows 7 Enterprise and
Windows 7 Ultimate can boot from a tib image containing a backup of their system partition. This
will allow testing the bootability of the backed up system without actual recovery. If the
operating system boots from the tib file, then it will definitely boot after recovery from that tib
file.

Extended capacity manager - Acronis True Image HD users can manage the entire space on large
disks (more than 2 TB) avoiding limitations of a partition layout and/or an operating system.

File exclusion at disk cloning - In the new version of Acronis True Image HD, you can set up files
and folders that you do not want to include in a disk clone. Such exclusions can be specified both
explicitly or by pattern using common wildcard characters * and ?.

Trim SSD Wizard - This new disk management utility (p. 101) helps you improve write speed of a
solid-state drive (SSD) and thus mitigate natural degradation of the device performance that
occurs over time or as a result of intensive use.
1.4
System requirements and supported media
Minimum system requirements:
The hardware requirements of Acronis True Image HD correspond to the minimum requirements for
the operating system installed on the computer to be used for running Acronis True Image HD. In
addition Acronis True Image HD requires the following hardware:


CD-RW/DVD-RW drive for bootable media creation
Mouse or other pointing device (recommended).
Using Acronis Nonstop Backup requires at least 1 GB RAM.
Acronis True Image HD rescue media has the following hardware requirements:


256 MB RAM
Processor Pentium 1 GHz or faster
The recommended minimum screen resolution is 1152 x 864.
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Copyright © Acronis, Inc., 2000-2011
Supported operating systems:
Acronis True Image HD has been tested on the following operating systems:




Windows XP SP3
Windows XP Professional x64 Edition
Windows Vista SP2 (all editions)
Windows 7 (all editions)
Acronis True Image HD also enables the creation of a bootable CD-R/DVD-R that can back up and
recover a disk/partition on a computer running any Intel- or AMD- based PC operating system. The
only exception is the Intel-based Apple Macintosh, which is currently not supported in native mode.
Supported file systems:




FAT16/32
NTFS
Ext2/Ext3
ReiserFS
If a file system is not supported or is corrupted, Acronis True Image HD can copy data using a sector-by-sector
approach.
***
The Ext2/Ext3 and ReiserFS file systems are supported only for disk or partition backup/restore operations. You
cannot use Acronis True Image HD for file-level operations with these file systems (file backup, restore, search,
as well as image mounting and file restoring from image), as well as for backups to disks or partitions with
these file systems.
Supported storage media:






Hard disk drives*
Networked storage devices
CD-R/RW, DVD-R/RW, DVD+R (including double-layer DVD+R), DVD+RW, DVD-RAM, BD-R, BDRE**
USB 1.0 / 2.0 / 3.0, FireWire (IEEE-1394) and PC card storage devices
REV®, Jaz® and other removable media
SSD (solid-state drive)
* Acronis True Image HD does not support dynamic disks.
** Burned rewritable disks cannot be read in Linux without a kernel patch.
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Copyright © Acronis, Inc., 2000-2011
2 Acronis True Image HD installation and startup
2.1
Installing Acronis True Image HD
To install Acronis True Image HD:



Run the Acronis True Image HD setup file.
In the Install Menu, select the program to install: Acronis True Image HD.
Follow the install wizard instructions on the screen.
Typical, Custom and Complete installation is available. Having pressed Custom, you can choose
not to install Rescue Media Builder.
With Rescue Media Builder you can create bootable rescue disks (see details in Creating
bootable media (p. 81)). Installing the Bootable Rescue Media Builder will allow you to create
bootable media or its ISO image at any time from the main program window or by running
Bootable Rescue Media Builder on its own.
When installed, Acronis True Image HD creates new devices Acronis True Image Backup Archive
Explorer and Acronis Virtual Disk Bus in the Device Manager list (Control Panel → System →
Hardware → Device Manager → Acronis Devices). Do not disable or uninstall these devices, as they
are necessary for connecting image archives as virtual disks (see Exploring archives and mounting
images (p. 84)).
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Copyright © Acronis, Inc., 2000-2011
2.2
Running Acronis True Image HD
You can run Acronis True Image HD in Windows by selecting Start → Programs → Acronis → Acronis
True Image → Acronis True Image HD or by clicking on the appropriate shortcut on the desktop.
2.3
Activating Acronis True Image HD
On the first launch of Acronis True Image HD you will have to enter an Activation Key to be able to
run the product.

To obtain an Activation Key you need to click Get Key! button, and then in the opened form
enter your contact information and a short 16-digits serial number you have received from your
OEM manufacturer. Make sure you fill in the form with uppercase letters.

Select I agree to Acronis's Privacy Statement check box and click Submit button. If the
information you have entered is correct, you will receive an e-mail with the confirmation link.

Click the confirmation link in the received e-mail to get to the Acronis website, where you will
see the serial number for activating the product. In case you have a registered account at the
Acronis website, you also may find your serial number in My Products & Downloads page.

Enter the received Activation Key in the respective field in the Acronis True Image HD product
activation window and click Activate!.
Note, Activate! button will be unavailable until you enter the correct activation key.
2.4
Upgrading Acronis True Image HD
You can upgrade Acronis True Image HD to Acronis True Image Home 2010 from the Acronis web
site.
The following features will be available only after upgrading to Acronis True Image Home 2010:








14
Acronis Try&Decide
Nonstop backup
System state backup
Application backup
Data backup (selected files/folders)
Scheduling
Archive protection
Cleanup utilities
Copyright © Acronis, Inc., 2000-2011



Consolidating backups
Incremental and differential backups
Notifications.
Please keep in mind that the backups created by the later program version may be incompatible with
the previous program versions, so if you roll back Acronis True Image HD to an older version, you
likely will have to re-create the archives using the older version. We strongly recommend that you
create new bootable media after each Acronis True Image HD upgrade.
2.5
Removing Acronis True Image HD
Select Start → Settings → Control panel → Add or remove programs → <Acronis True Image HD>
→ Remove. Then follow the instructions on the screen. You may have to reboot your computer
afterwards to complete the task.
If you use Windows Vista, select Start → Control panel → Programs and Features → <Acronis True
Image HD> → Remove. Then follow the instructions on the screen. You may have to reboot your
computer afterwards to complete the task.
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3 General information and proprietary Acronis
technologies
3.1
Disk/partition images
A backup archive is a file or a group of files (also called "backups" in this guide), that contains a copy
of all information stored on selected disks/partitions.
Backing up disks and partitions is performed in the following way: Acronis True Image HD stores a
sector-by-sector snapshot of the disk, which includes the operating system, registry, drivers, software
applications and data files, as well as system areas hidden from the user. This procedure is called
"creating a disk image," and the resulting backup archive is often called a disk/partition image.
By default, Acronis True Image HD stores only those hard disk parts that contain data (for supported file
systems). Furthermore, it does not back up swap file information (pagefile.sys under Windows XP and later) and
hiberfil.sys (a file that keeps RAM contents when the computer goes into hibernation). This reduces image size
and speeds up image creation and recovery. However, you might use the Create an image using the sector-bysector approach option that lets you include all of the sectors of a hard disk in an image.
***
A partition image includes all files and folders. This includes all attributes (including hidden and system files),
boot record, and FAT (file allocation table); as well as files in the root directory and the zero track of the hard
disk with the master boot record (MBR).
***
A disk image includes images of all disk partitions as well as the zero track with the master boot record (MBR).
By default, files in all Acronis True Image HD archives have a ".tib" extension. Do not change this file
extension.
It is important to note that you can recover files and folders from disk/partition images. To do so,
mount the image as a virtual disk (see Exploring archives and mounting images (p. 84)) or start the
image recovery and select Recover chosen files and folders.
3.2
Full backup
Acronis True Image HD can create full backups.
A full backup contains all data at the moment of backup creation. It forms a base for further
incremental backup or is used as a standalone archive (incremental backups are not available in the
current version of the product).
A standalone full backup might be an optimal solution if you often roll back the system to its initial
state or if you do not like to manage multiple files.
3.3
Backup file naming conventions
Let's remember that Acronis True Image HD may split a full archive into volumes either when a user
sets the splitting option or when a large backup having a size bigger than 4GB is saved to a FAT32
disk. See "Backup archive components" in Acronis True Image HD basic concepts (p. 8).
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Though users may assign any name to backups, many would still prefer using automatic naming and
the below information may come in handy when viewing the contents of a backup archive storage in
Windows Explorer.
1) When saved to a FAT32 disk, such backup may be split into volumes with the names
SystemBackup_mm_dd_yyyy1.tib, SystemBackup_mm_dd_yyyy2.tib,
SystemBackup_mm_dd_yyyy3.tib, etc.
As in this case the subsequent automatically scheduled backups will replace the previous one (once
every seven days by default) only after the next backup finishes (to keep the old backup in the event
of the current backup's failure), the backup filename(s) will be alternately named
SystemBackup_mm_dd_yyyy.tib and SystemBackup_mm_dd_yyyy(1).tib.
2) In some cases when you create a new full backup task at a new destination, the backup gets the
name "MyBackup_mm_dd_yyyy.tib".
If a backup is split (either automatically, e.g. due to the 4GB file size limit on FAT32 disks or when
configuring a backup task), the constituent backup files (volumes) are named as follows:
MyBackup_mm_dd_yyyy1.tib…MyBackup_mm_dd_yyyyN.tib, where N is the number of volumes
3) When you back up, for example, partitions C and D, the backup gets the name
"System_C_D_mm_dd_yyyy.tib".
4) When you rename backups on the Data recovery and backup management screen, a backup is
renamed only in the program's metadata database; however, backup file names on the disk remain
unchanged.
3.4
Viewing disk and partition information
You can change the way data is represented in all schemes you see in various wizards.
The header may have up to three icons: Columns, Arrange Icons by and Disk properties, the latter
duplicated in the context menu opened by right-clicking objects.
To sort messages by a particular column, click the header (another click will switch the messages to
the opposite order) or the Arrange Icons by button and select the column.
To select which columns to view, right-click the headers line or left-click the Columns button. Then
flag the columns you want to display. When left-clicking the Columns button, you can also change
the display order of columns using the Move Up and Move Down buttons.
If you click the Disk properties button, you will see the selected partition or disk properties window.
This window contains two panels. The left panel contains the properties tree and the right describes
the selected property in detail. The disk information includes its physical parameters (connection
type, device type, size, etc.); partition information includes both physical (sectors, location, etc.), and
logical (file system, free space, assigned letter, etc.) parameters.
You can change the width of a column by dragging its borders with the mouse.
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3.5
Acronis DriveCleanser
Acronis True Image HD contains utilities for secure destruction of data on an entire hard disk drive,
individual partitions. When replacing your old hard drive with a new, higher-capacity one, you may
unwittingly leave on the old disk lots of personal and confidential information that can be recovered,
even if you have reformatted it.
The Acronis DriveCleanser provides for the destruction of confidential information on hard disk
drives and/or partitions with the help of techniques that meet or exceed most national and state
standards. You can select an appropriate data destruction method depending on the importance of
your confidential information.
4 If you have a new large hard drive (> 2TB) in
your system
Purchasing a large size hard disk (with capacity more than 2 TB), a user may get into difficulties with
allocating free space beyond 2 TB because of the following reasons:

MBR limitation: an MBR partition layout can only address only up to 2^32 bites (up to 2 TB of all
available disk space);

GPT limitation: a GPT partition layout allows addressing large disks, but some operating systems
do not support working with GPT disks;

Booting from GPT disks: only Windows Vista SP1 (x64) and Windows 7 (x64) support booting
from GPT disks on UEFI systems;



UEFI: UEFI is a new technology and is not supported on all computers;
Windows XP (x32) is unable to detect disks larger than 2 TB properly;
USB controllers: some USB controllers may not allow recognition of the correct size of the large
disk.
With Acronis True Image HD you can easily add a new disk in your system, migrate data from another
disk or from a previously created archive to this new disk, or allocate a disk space beyond 2 TB.
In addition, after installing Acronis True Image HD on Windows XP (x32), a driver that allows the
correct detection of a large disk's size, will be installed.
Adding a new disk
After installing a new hard drive in your computer, you can allocate the disk space, create new
partitions and specify required file system, partition type and letter: see Adding a new hard disk
section.
Now Acronis True Image HD allows you to select a partition style (GPT or MBR) while adding a disk
operation: in Add New Disk wizard, in Select partition table step, you can define the required
partition style.
If your new hard disk is larger than 2 TB, and you select an MBR partition style, later you can allocate
the space beyond 2 TB with Acronis Extended Capacity Manager (p. 26).
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Migrating to a new disk
When restoring or cloning the system to a larger disk, you may change the destination disk layout. At
the respective step of a wizard, you may select an MBR or GPT partition layout depending on your
system parameters: see Recovery Wizard - detailed information (p. 68) on how to change a partition
style while restore operation and Transferring the system to a new disk (p. 100) for information
about cloning.
See Partition layouts (p. 107) section to learn more about MBR and GPT.
According to the parameters of a source and a destination hard drives, find the corresponding
available options in the table: view Migrating to a disk larger than 2 TB section (p. 23).
Allocating disk space
Acronis True Image HD allows you to allocate free space on a large hard disk with MBR partition style
- see Acronis Extended Capacity Manager (p. 26) to know how you can make the disk space
accessible for the operating system.
4.1
Adding and managing large drives (typical
scenarios)
This chapter describes typical scenarios of managing a large hard drive in your system.
4.1.1
Adding a new large drive as non-system
Let's assume that you have purchased a new hard disk larger than 2 TB and plan to use it as a nonsystem disk, and an operating system installed on your computer does not support GPT disks like
Windows XP.
1. Install a new hard drive in your computer.
2. Run Acronis True Image HD and start Add New Disk wizard. Since your operating system does
not support GPT partition style, MBR style will be applied and only 2 TB of all disk space will be
available for use. To allocate the entire disk space, you need to restart Acronis True Image HD on
operation completion, and run Acronis Extended Capacity Manager (p. 26), where you can create
Extended Capacity Disks.
Note if you move such a disk to another system, you need at least one Acronis product installed on that system
to be able to use Extended Capacity Disks.
***
Extended Capacity Disks will not be available in non-Windows operating systems.
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4.1.2
Migrating an operating system to a large disk
Let's assume that you have purchased a new hard disk larger than 2 TB, and an operating system
installed on your computer does not support GPT disks or is not UEFI-based; and you plan to migrate
your operating system to this new disk.
1. Install a new hard drive in your computer.
2. Run Acronis True Image HD and start Clone Disk wizard to migrate an operating system to a new
hard drive.
3. Acronis driver will be installed and activated automatically. On operation completion, the
operating system will be bootable from a new disk.
4. Extended Capacity Disks will be available for use.
4.1.3
Installing an operating system on a large disk
Let's assume that you have purchased a new hard disk larger than 2 TB, and an operating system
installed on your computer does not support GPT disks or is not UEFI-based; and you plan to install
an operating system to this new disk.
1. Install a new hard drive in your computer.
2. After installing an operating system to a new disk, a disk space beyond 2 TB remains unallocated
because of MBR partition style limitations.
3. Install Acronis True Image HD to activate Acronis driver and reboot the computer.
4. To allocate the entire disk space, you need to restart Acronis True Image HD, and run the Acronis
Extended Capacity Manager (p. 26), where you can create Extended Capacity Disks.
4.1.4
Recovering a GPT disk to Extended Capacity Disk
Let's assume you already have an Extended Capacity Disk created on your large hard drive and you
want to use it as a target partition for recovering a GPT disk from an archive.
1. Remove Extended Capacity Disk(s) with Acronis Extended Capacity Manager before starting a
recovery operation.
2. Start Recovery Wizard and restore a GPT disk.
4.1.5
Recovering an MBR partition to a large disk
Acronis True Image HD allows recovering an MBR disk to a large hard drive.
1. Run Acronis Extended Capacity Manager and create Extended Capacity Disk on a target
partition.
2. Run Recovery Wizard and select a required destination partition to recover an MBR disk from an
archive.
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4.1.6
Converting Extended Capacity Disks to a GPT style
Let's assume you have a large hard disk with Extended Capacity Disks created and you want to
convert it to a GPT style.
It is important to consider, that conversion to GPT will lead to a data loss on the space beyond 2 TB.
To avoid this issue, start Extended Capacity Manager and remove Extended Capacity Disks and then
restart Acronis True Image HD to convert a partition style to GPT.
4.1.7
Correcting a large disk size
When you install a hard drive larger than 2 TB in your system, Windows may recognize the disk's size
incorrectly.
To fix detection of a disk size, perform the following steps:



Install and activate Acronis driver.
Reboot your computer.
Now Windows can recognize the correct size of the disk. Use Acronis True Image HD or disk
management tools to create partitions.
4.1.8
Removing Acronis True Image HD from a system with
Extended Capacity Disks
After installing Acronis True Image HD and using Acronis Extended Capacity Manager, the entire disk
space is correctly recognized and allocated.
The disk space beyond 2 TB is used as Extended Capacity Disk.
While uninstalling the product, you will be asked whether you want Extended Capacity disks to be
removed also.

If you decide to remove them, Windows will still recognize a disk size correctly while Acronis
driver is still installed in the system;

If you decide not to remove Extended Capacity Disks, they will remain accessible for Add New
Disk and disk management tools while Acronis driver is installed in the system.
4.1.9
Updating
When you update Acronis True Image HD in your system, the newer version of Acronis driver will be
kept.
Existing Extended Capacity Disks will be preserved after updating.
4.2
What you need to know about your system before
deployment
Before you start a deployment (select a migration method or a new partition style in case you are
adding a new disk in your computer), you need to know some particular information about your
system parameters:
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1. Does your hardware support UEFI?
What is UEFI?
Unified Extensible Firmware Interface (UEFI) is a specification that provides a better software
interoperability by setting standard syntax for boot and runtime services.
Since UEFI is a rather new standard, not all systems support it: only Windows 7 x64 (all editions)
and Windows Vista SP1+ x64 (all editions) operating systems support UEFI technology.
For more information on UEFI, please visit http://www.uefi.org.
Why do you need UEFI?
UEFI-based systems allows booting from a GPT partitions layout that allows a disk size larger than
2 TB. Also, such a system does not require a particular file system, and allows a processor mode
either 32-bit or 64-bit.
To know whether your system is UEFI-based, you need to enter BIOS and find out if it has an UEFI
Boot option:
1. Enter a BIOS setup program by pressing a key, mentioned in a message on the screen, during
boot-up. Usually this key is [Del] or [F2].
2. Invoke a Boot Options menu using arrow keys.
3. If available, enter UEFI Boot item and select Enable.
4. Navigate to Save & Exit Setup and press Enter to save changes and boot the system.
Note, Windows operating system will not boot in UEFI, if a system disk layout is MBR.
2. Does your operating system support GPT?
On hard drives with MBR partition style only 2 TB can be accessible by Windows Disk
Management tools. To use the entire disk space, you need to convert the disk to a GPT style (p.
107) (if your operating system supports GPT) or use Acronis Extended Capacity Manager (p. 26)
in case your operating system does not support GPT.
A table below displays which operating systems support reading GPT disks and/or booting from
such a disk:
OS can read GPT disks
OS can boot from GPT disks
Windows XP x32
NO
NO
Windows XP x64
YES
NO
Windows Vista x32
YES
NO
Windows Vista x64
YES
NO
Windows Vista x64 SP1 or later
YES
YES
Windows 7 x32
YES
NO
Windows 7 x64
YES
YES
4.3
Adding a large hard drive
To add a new hard disk drive, you must first install it in your computer and then start the Add New
Disk wizard.
Initially, a disk space will be unallocated. Acronis True Image HD will help you to create partitions and
specify required parameters for newly created partitions.
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Using Add New Disk wizard you can select a partition layout GPT or MBR.
A table below reflects the options you can select while adding a new disk in your system:
Your operating system
GPT is not supported
(Windows XP x32)
Available options
MBR style will be applied to a partition. Since MBR does
not support large disks, the space beyond 2 TB will remain
unallocated on operation completion. You need to restart
the product and use Acronis Extended Capacity Manager to
allocate the entire disk space and make it visible for
Windows Disk Management tools.
Acronis True Image HD provides the following options for a
partition layout style:
GPT is supported
(Windows XPx64, Windows Vista, Windows
7)

Create a GPT partition table on the disk - a partition
layout will be GPT.

Create an MBR partition table on the disk - a partition
layout will be MBR. If you select this option, you will
not be able to use the entire disk space right after
operation completion. You need to restart the product
and use Acronis Extended Capacity Manager to allocate
the entire disk space and make it visible for Windows
Disk Management tools.
Acronis True Image HD provides the following options for a
partition layout style:
Acronis Bootable Media
4.4

Create a GPT partition table on the disk - a partition
layout will be GPT. Note, your operating system must
support GPT disks.

Create an MBR partition table on the disk - a partition
layout will be MBR. If you select this option, you will
not be able to use the entire disk space right after
operation completion. You need to restart the product
and use Acronis Extended Capacity Manager to allocate
the entire disk space and make it visible for Windows
Disk Management tools.
Migrating to a disk larger than 2 TB
After installing a new disk in your computer, you can start Clone Disk wizard to transfer data to this
new location.
Before starting the migration operation, you need to know whether your operating system supports
UEFI, your source disk's layout (GPT or MBR): this will help you to select a migration method that
perfectly meet your needs.
In Migration Method step, you have to select whether you want the destination disk to remain MBR
(if a source disk is MBR), or you want to convert it to GPT using Acronis True Image HD.
A table below displays the available options if you want to migrate a source disk to a large size (more
than 2 TB) hard disk.
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Each selection has its own advantages and limitations depending on your system parameters. Mostly
it concerns the destination disk's bootability and capability of using the entire space on large disks.
My system is BIOS-booted (Windows or
Acronis Bootable Media)
My source disk is MBR
and my OS does not
support UEFI
The partition style will remain MBR
after cloning, Acronis Bus driver will
be installed to the cloned operating
system. Also, you will not be able to
use the disk space beyond 2 TB since
MBR does not support hard drives
larger than 2 TB. To use the entire
disk space, you need to change a
partition style to GPT or restart
Acronis True Image HD after
operation completion and use
Acronis Extended Capacity Manager
to make disk space beyond 2 TB
visible for Windows Disk
Management tools.
My system is UEFI-booted (Windows or
Acronis Bootable Media)
You can select one of the required
migration methods:

Copy a source partition without
changes
The partition style will remain MBR,
but on operation completion, the
operating system may fail booting
from UEFI. Acronis Bus driver will be
installed to the cloned operating
system. Also, you will not be able to
use the disk space beyond 2 TB since
MBR does not support hard drives
larger than 2 TB. To use the entire
disk space, you need to change a
partition style to GPT or restart
Acronis True Image HD after
operation completion and use
Acronis Extended Capacity Manager
to make disk space beyond 2 TB
visible for Windows Disk
Management tools.

Convert the partition style to
GPT
The destination partition will be
converted to GPT style. It can be
used as a non-system disk, because
your operating system does not
support UEFI. The entire disk space
will be available.
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The partition style will remain MBR
after migration. Acronis Bus driver
will be installed to the cloned
operating system. You will not be
able to use the disk space beyond 2
TB since MBR does not support hard
drives larger than 2 TB. To use the
My source disk is MBR
and my OS supports UEFI entire disk space, you need to
change a partition style to GPT or
restart Acronis True Image HD after
operation completion and use
Acronis Extended Capacity Manager
to make disk space beyond 2 TB
visible for Windows Disk
Management tools.
You can select one of the required
migration methods:

My source disk is MBR
and OS is non-Windows,
or no OS
You can select one of the required
migration methods:
Copy a source partition without 
changes
Copy a source partition without
changes
The partition style will remain MBR,
but you will not be able to use the
disk space beyond 2 TB since MBR
does not support hard drives larger
than 2 TB. To use the entire disk
space, you need to change a
partition style to GPT or restart
Acronis True Image HD after
operation completion and use
Acronis Extended Capacity Manager
to make disk space beyond 2 TB
visible for Windows Disk
Management tools.
The partition style will remain MBR,
but you will not be able to use the
disk space beyond 2 TB since MBR
does not support hard drives larger
than 2 TB. To use the entire disk
space, you need to change a
partition style to GPT or restart
Acronis True Image HD after
operation completion and use
Acronis Extended Capacity Manager
to make disk space beyond 2 TB
visible for Windows Disk
Management tools.


Convert the partition style to
GPT
On operation completion, partition
style will be converted to GPT. The
destination disk cannot be used for
booting, since no Windows operating
system is installed on your source
disk. The entire disk space will be
available.
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A partition style on your destination
disk will be converted to GPT
automatically. This disk may be used
for booting in UEFI. Also, the entire
disk space will be available.
Convert the partition style to
GPT
The destination partition will be
converted to GPT style. The
destination disk cannot be used for
booting, since no Windows operating
system is installed on your source
disk. Also, the entire disk space will
be available.
Copyright © Acronis, Inc., 2000-2011
The partition style will remain GPT
after migration. After operation
completion, the system will fail
My source disk is GPT and
booting from BIOS, because your
my OS supports UEFI
operating system cannot support
booting from GPT on BIOS. The
entire disk space will be available.
The operation will not affect neither
partition layout nor bootability of
the disk: partition style will remain
GPT, the destination disk will be
bootable in UEFI. The entire disk
space will be available.
The operation will not affect neither
partition layout nor bootability of
My source disk is GPT and
OS is non-Windows, or no the disk: partition style will remain
GPT, the destination disk will not be
OS
bootable. The entire disk space will
be available.
The operation will not affect neither
partition layout nor bootability of
the disk: partition style will remain
GPT, the destination disk will not be
bootable in UEFI. The entire disk
space will be available.
4.5
Acronis Extended Capacity Manager
The Acronis Extended Capacity Manager lets your operating system support large size disks with the
MBR partition style. Then you are able to use the space beyond 2 TB: this free space will be
recognized as a separate disk, and will be accessible by your operating systems and applications as if
it was a regular physical hard disk.
Acronis Extended Capacity Manager wizard will display all hard disks larger than 2 TB (unallocated or
with MBR partition style). You can see which disk space is recognized and allocated by Windows - this
space is called Windows Native Capacity in the wizard.
The space beyond 2 TB is displayed as Extended Capacity. You can enable Extended Capacity Disks,
and once it is done, this space will be visible to the operating system and ready for disk management
operations.
Click Allocate space to see the possible disk space allocation in the next step.
After clicking Apply button, the Extended Capacity Disks will be emulated on your physical disk. In
case your physical disk is larger than 4 TB and the host operating system does not support a GPT
partition layout, there will be several MBR Extended Capacity Disks.
Note these Extended Capacity Disks are not bootable, and most properties will be the same as a physical disk's.
After allocating the space, you may temporary switch off Extended Capacity disks by clicking the
corresponding option - Temporary switch off Extended Capacity Disks. This will make Extended
Capacity disks invisible for disk management tools, though the disk space will remain allocated and
you will be able to enable these partitions again later.
To remove Extended Capacity Disks, click Remove Extended Capacity Disks and then click Apply
button in the next step: these disks will be removed from your system, and as a result - the disk
space beyond 2 TB will become inaccessible. To allocate this space later, you will need to start
Extended Capacity Manager again.
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5 Preparing for disaster recovery
5.1
How to best prepare for a disaster
Let us remind you of Murphy's Law: "Whatever can go wrong will go wrong" (and at the worst
possible time, in the worst possible way). And some people say that Murphy was an incurable
optimist. So be warned – your computer may crash and will eventually crash (and maybe just at the
worst possible moment). We may interpret Murphy's Law the other way around – it is vitally
important to consider all the possible things that can go wrong and act so as to prevent them. The
best way to counteract a possible disaster is by taking the necessary precautionary measures:
1) To be better prepared for a disaster, you need to make a full backup of your system disk (or at the
very least the partition containing Windows and your applications).
2) Whenever possible, you should store your system drive image on a hard drive other than your
primary hard disk C:, preferably on an external one. This gives an additional guarantee that you will
be able to recover your system if your primary hard disk drive fails. Furthermore, it is usually better
to keep your personal data separate from your operating system and applications, for example, on
disk D:. Such an arrangement speeds up the creation of your system and data disks (or partitions)
images and reduces the amount of information you will need to recover. This makes the backup file
of your system disk much smaller and recovery can be easier. In its turn, the smaller the backup file
size, the less chance of its corruption and the less time required for your system recovery.
3) If you store your data (documents, videos, photos, etc.) on a non-system disk, e.g. using the
arrangement described in item 2), it needs to be backed up too. You can either back up the folders
containing your data or create a data disk image. Remember that the imaging procedure is much
faster than copying files and could speed up the backup process significantly when it comes to
backing up large volumes of data. Incidentally, if the image file becomes corrupted for some reason,
it is sometimes possible to mount the image and save most files and folders by copying them from
the mounted image using Windows Explorer.
4) As recovery of your system from a disaster in most cases will be done after booting from the
rescue media, you must test the rescue media as described in the next section - Testing bootable
rescue media.
5.1.1
Recommendations for testing that your backups can be
used for recovery
1) Even if you start recovery of the active partition in Windows, the program will reboot into the
Linux environment after the recovery process starts because Windows cannot be left running while
the recovery of its own partition is being carried out. So you will recover your active partition under
the recovery environment in all cases. If you have a spare hard drive, we strongly recommend you to
try a test recovery to this hard drive booting from the rescue media which uses Linux. If you do not
have a spare drive, please, at least validate the image in the recovery environment. A backup that
can be read during validation in Windows, may not always be readable under Linux environment.
When you use the Acronis True Image HD rescue media, the product creates disk drive letters that might differ
from the way Windows identifies drives. For example, the D: drive identified in the standalone Acronis True
Image HD might correspond to the E: drive in Windows. To be on the safe side, it is advisable to assign unique
names to all partitions on your hard drives. This will make finding the disk containing your backups easier.
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2) It may also be useful to complete all the steps in the Recovery Wizard right up to the Summary
screen, but not click the Proceed button. This will allow you to simulate the recovery process and to
make sure that Acronis True Image HD recognizes both the drive containing your backups and the
target drive. After completing all the Recovery Wizard's steps click Cancel on the Summary screen.
You may repeat this until you feel sure of your settings and choices.
5.1.2
Additional recommendations
1) Many IT professionals recommend that you have at least two copies of your system backup (three
are even better). To be on the safe side, it is further recommended to keep one copy of a backup in a
different location from the other (preferably on other premises – for example, at work or at a friend's
home, if you use the backed up computer at home). One more argument in favor of several backups:
when starting recovery, Acronis True Image HD deletes the target partition (or disk), so when you
have just a single backup, the moment the system partition is deleted on the computer being
recovered you are at great risk - the only thing you have is the image being recovered and if it is
corrupted you are in big trouble.
2) It is better to format the hard drive used for storing your backups to the NTFS file system rather
than FAT32. This is due to the 4GB file size limit on FAT32 disks. So if your backup has a size of about
100GB, Acronis True Image HD will split it into 25 files. When there are several such full backups on
the hard disk, the number of files will multiply accordingly. This may be inconvenient if, for example,
you would like to move the backup to another location using Windows Explorer.
3) If you have only one computer at home, it is advisable to print some information that may be
helpful in recovering from a disaster, because you may not be able to use the Internet. Keep the
printed material in a safe place along with the rescue CD/DVD or another rescue media.
5.2
Testing bootable rescue media
To maximize the chances of your computer's recovery if need arises, you must test that your
computer can boot from the rescue media. In addition, you must make sure that the recovery media
contains all drivers required for operation of your mass storage devices and network adapter.
1) If you purchased the program after downloading it, you absolutely must create a bootable rescue
CD (or other rescue media, for example, a USB stick) following the recommendations given in the
User's Guide or program's Help and then make sure this rescue media is bootable on your computer.
You must configure your computer so as to enable booting from the rescue media and make your
rescue media device (CD-ROM/DVD-ROM drive or USB stick) the first boot device. See Arranging boot
sequence in BIOS (p. 135);
In case you have a rescue CD, press a key to start booting from the CD, as soon as you see the
prompt “Press any key to boot from CD”. If you fail to press a key within five seconds, you will need
to restart the computer. When using other rescue media, the procedure will be similar.
2) After the computer boots into the recovery environment, check that it detects all the hard drives
you have in your system, including external ones, if you use them for storing backups. Incidentally,
you must attach the external drive(s) before booting from the rescue media, otherwise the recovery
environment might not detect the drive(s).
3) If you store your backups on the network, you should also check that you can access the network
in the recovery environment. When booted from the rescue media, Acronis True Image HD might not
detect the network. If no computers are visible on the network, but the Computers near me icon is
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found under My Computer, ensure that a DHCP server is running on your network. If you don't use a
DHCP server, specify network settings manually in the window available at Tools & Utilities →
Options → Network adapters.
If the Computers near me icon is not available under My Computer, there may be problems either
with your network card or with the card driver shipped with Acronis True Image HD.
Selecting video mode when booting from the rescue media
When booting from the rescue media the optimal video mode is selected automatically depending
on the specifications of your video card and monitor. However, sometimes the program can select
the wrong video mode, which is unsuitable for your hardware. In such case you can select a suitable
video mode as follows:
1. Start booting from the rescue media. When the boot menu appears, hover the mouse over
Acronis True Image OEM (Full version) item and press the F11 key.
2. When the command line appears, type "vga=ask" (without quotes) and click OK.
3. Select Acronis True Image OEM (Full version) in the boot menu to continue booting from the
rescue media. To see the available video modes, press the Enter key when the appropriate
message appears.
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4. Choose a video mode you think best suitable for your monitor and type its number in the
command line. For instance, typing 338 selects video mode 1600x1200x16 (see the below figure).
Incidentally, when there is a digit or letter before a three-digit number, you can also select such
video mode by typing the corresponding single digit or letter ("v" in our instance).
5. Wait until Acronis True Image OEM (Full version) starts and make sure that the quality of the
Welcome screen display on your monitor suits you.
To test another video mode, close Acronis True Image HD and repeat the above procedure.
After you find the optimal video mode for your hardware, you can create a new bootable rescue
media that will automatically select that video mode.
To do this, start Acronis Media Builder, select the required media components, and type the mode
number with the "0x" prefix (0x338 in our instance) in the command line at the "Bootable media
startup parameters" step, then create the media as usual.
5.3
Creating a custom rescue CD
If the recovery environment cannot detect some of the hard disk drives or the network adapter,
usually there is a problem with the drivers. Acronis rescue CD cannot contain drivers for all hardware
on the market. So when the standard rescue CD lacks some of your hardware drivers, you need to
create a custom one.
The Linux-based recovery environment used by Acronis does not provide the ability for users to add
new drivers. Because of this, you should request Acronis Customer Service Department to create a
custom rescue CD that will have all the drivers you need.
Before making a request, collect the information about your system. Select Generate System Report
in the Help menu. Acronis True Image HD will automatically collect the required information and
display a list of what is collected in the report. In the process of creating the report the program may
install some components required for collecting the necessary information. When the report is
complete, click Save As and select the desired folder or leave the default My Documents folder. The
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program will archive the report into a zip file. Send the file to the Acronis Customer Service
Department. They will build an iso image of a custom rescue media compatible with your computer
hardware and send you an iso file. Burn this file to a CD/DVD using a program that can handle iso
files such as Nero. Incidentally, this report may also be useful when you request the Acronis
Customer Service Department to help you with a problem.
After burning your custom rescue CD, test it to make sure that your hard disk drives and network
adapter are now detected in the recovery environment.
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6 Getting to know Acronis True Image HD
6.1
Program workspace
Starting Acronis True Image HD takes you to the Welcome screen. This screen provides quick access
to backup and recovery features, as well as highlights any issues with your system's protection.
Your system is considered fully protected when it is backed up and a bootable rescue media is
created. If some of the aforementioned have not been done, Acronis True Image HD shows the
following links allowing to solve the protection issues: Back Up My System, Create Bootable Rescue
Media. After an issue is solved, the corresponding link disappears.
Clicking the items in the right pane takes you to the corresponding screen where you can either start
the backup or recovery task immediately or make further selections.
The My favorites area in the right pane lists the features you have used most often and provides
shortcuts to them in case you would like to use the features again. The Recent backups area lists the
backups you have recently run and allows you to update the backup archives with just one click.
You can easily access the Acronis True Image HD features through the so called sidebar occupying the
left side of the screen. Choosing an item on the sidebar takes you to a screen, where you can access
the corresponding features.
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Acronis True Image HD uses wizards, which guide you through many operations. Like the main
program window, wizards also have the sidebar listing all the steps (both required and optional)
needed for completing the operation. For example, see the Backup Wizard screen shot below.
The completed steps are marked with green checkmarks. The green arrow shows the current step.
After you complete all the required steps and come to the Finish step, the program displays the
Summary screen. If you wish to omit the optional steps, read the summary of the operation to be
performed (to make sure that the default settings satisfy you) and then click Proceed to start the
task. Otherwise, click Backup options to go to the optional steps where you can change the default
settings for the current task.
Taskbar notification area icons
During most of the operations, special indicator icons appear in the Windows taskbar notification
area (the right portion of the status bar with the clock). If you mouse over the icon, you will see a
tool tip indicating the operation's progress or state. Right-clicking on the icon opens a shortcut menu
where you can change operation's status or cancel the operation if necessary. This icon doesn't
depend on the main program window being open.
6.2
Main screens
And now let's get acquainted with some of the other screens you will use while working with Acronis
True Image HD.
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To go to one more screen of interest, click Recovery on the sidebar.
The Data recovery and backup management screen gives detailed information on your backup
archives and provides for quickly performing operations on these archives – Recover, Validate, Move,
Remove, Explore backup archives, as well as Mount image backups by right-clicking on an archive and
choosing the required operation. This starts the appropriate wizard or performs the appropriate
action.
In addition, this screen provides for recovery of your data from Online Backup storages by clicking
the appropriate link.
Here you can also edit comments for backups, see detailed information on the backups, and assign
ratings to your backups. For instance, you may want to assign a high rating to an important backup. A
backup rating is indicated by the number of "stars" in the Rating column (more stars means a higher
rating). The default rating is three stars, but you can raise or lower it by clicking on the stars in the
column. Ratings might save you a lot of time you will otherwise spend on exploring multiple files in
your backup archives, trying to guess which of the outdated backups can be deleted without losing
important data.
Furthermore, this screen shows the results of searches for backup archives and their content. To
perform a search, enter a search string into the Search field at the top right of the Acronis True Image
HD window and then click the magnifying glass icon. For more information see Searching (p. 88).
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Another useful screen shows the log of program operations. A calendar provides quick access to the
logs (for past dates). You just click on a desired date. For more information see Viewing Tasks and
Logs (p. 96).
We will not bore you with a description of other screens, because many of them are self-explanatory
and some are described in the appropriate chapters of this guide. In addition, you can always open
contextual help by clicking the corresponding button.
Incidentally, you can also select most of the features through the main program menu, which is
always at your disposal on the toolbar.
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6.3
Options screen
Acronis True Image HD has options related to its appearance and various program functions. To view
or edit the default options, choose Tools & Utilities→ Options in the main program menu.
The Backup options item provides for making settings to be used by default in any backup task. You
can modify the settings depending on your backup needs. For detailed information on the backup
options and possible settings see Fine-tuning your backups (p. 55). In addition, you can change the
backup options while configuring a specific backup task. In such case the changed options will be
used only for this task.
Similarly, the Recovery options item provides for making settings to be used by default by any
recovery task. For detailed information on the recovery options and possible settings see Setting
default recovery options (p. 73). As with the backup options, you can change the recovery options for
a specific recovery task.
The Local storage settings item provides for making other settings related to the backup process, for
example, they may have a more or less noticeable effect on the backup process speed. For more
information see Fine-tuning your backups (p. 55).
The Search options allow you to enhance the Search function by integrating it with Windows Search
or Google Desktop search engines. If you have one of those search engines installed, you can include
tib files in their index files by selecting the appropriate box in the Desktop search options window.
For more information see Windows Search and Google Desktop integration (p. 89).
The Appearance options allow modifying the appearance of the program's user interface by selecting
a font to be used on screens, in dialogs, etc. You can also modify a font to be used in the menu items.
To view the appearance of a concrete font, click the "..." button, select the font and have a look at
the sample text. If you are satisfied with the font's appearance, click OK, otherwise try another font
or click Cancel.
The Feedback option allows you to quit the Acronis Customer Experience Program, if you decided to
join it during Acronis True Image HD installation or join the program by selecting the Yes, I want to
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participate in the program radio button. If you want to know more about the Customer Experience
Program, click the Learn more link.
If modifying the default options does not provide the desired results or if you just want to restore the
default options values set during Acronis True Image HD installation, click Reset all to default on the
toolbar. When you need to set the default values only for a selected option, click Reset the current
to default on the toolbar.
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7 Creating backup archives
7.1
Preparing for your first backup
First of all you should decide where to store your backups. Acronis True Image HD supports quite a
lot of storage devices. For more information see Supported storage media. Since hard disk drives are
now quite inexpensive, in most cases purchasing an external hard drive for storing your backups will
be an optimal solution. In addition to enhancing the security of your data – you can keep it off-site
(for example, at home if you back up your office computer and vice versa), many models are hotpluggable, so you can attach and detach the drive as required. You can choose various interfaces –
USB, FireWire, eSATA depending on the configuration of your computer ports and the required data
transfer rate. In many cases the best choice will be an external USB hard drive. If you have a Gigabit
Ethernet home network and a dedicated file server or NAS, for example, Buffalo TeraStation 1.0 TB
NAS Gigabit Ethernet Home Server, you can store backups on the file server or NAS practically like
onto an internal drive. Blank optical discs such as DVD-R, DVD+R are very cheap, so they will be the
lowest cost solution for backing up your data, though the slowest one, especially when backing up
directly to DVDs. Furthermore, if your backup consists of several DVDs, data recovery from such
backup will require a lot of disc swapping.
Due to the necessity of swapping discs, it is strongly recommended to avoid backing up to DVDs if the number of
discs is more than three.
If you decide to use an external hard drive, NAS, etc., you will need to check whether Acronis True
Image HD detects the selected backup storage.
Some external hard drives are sold preformatted FAT32. If so, it is better to convert the external hard
drive for backups from FAT32 into NTFS, because of the 4GB file size limit of the FAT32 system. Due
to this limitation, large backup files will automatically split into 4GB chunks, thus increasing the
chance that something will go wrong during data recovery.
If you plan to use an external USB hard drive with your desktop PC, connecting the drive to a rear
connector using a short cable will usually provide the most reliable operation, reducing the chance of
data transfer errors during backup/recovery.
7.2
Deciding what data to back up
As operating systems and application software become ever larger (for example, Windows Vista x64
requires 15GB of free space on a hard disk), usually it will take you several hours to reinstall your
operating system and application software from original CDs or DVDs on a new hard disk.
Furthermore, the practice of buying application software by downloading from the Internet is
becoming more and more popular. If you lose your registration information, for example, the
activation key and/or registration number, which are usually sent by software vendors by e-mail, you
may have problems with restoring your right to use the application. So making a backup of your
entire system disk (making a disk image) will save you a lot of valuable time in case of a disaster, as
well as safeguard you against other possible problems.
Backing up the entire system disk takes more disk space, but enables you to recover the system in
minutes in case of a system crash or hardware failure (for details see Disk/partition images (p. 16)).
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You might think it would take a while to make a copy of your entire hard disk, but the proprietary
technologies used in Acronis True Image HD ensure that image creation is quite fast.
You should create images of your primary disk and any other partition you normally use. If you have
multiple partitions on a drive, it is advisable to include all of them in the image, because failure of the
hard drive in most cases will mean that all the partitions it contains also fail.
Although we strongly recommend you to create images of your hard disk on a regular basis, that is
just part of a reliable backup strategy.
7.3
Some typical backup scenarios
Below are several scenarios of "classic" backups describing frequently used backup tasks. Depending
on your backup strategy, you may find some of them useful.
7.3.1
Backing up a system partition
It is recommended to back up the system partition when your C: disk consists of a single partition,
though in this case partition backup is equivalent to system disk backup. It is also makes sense to
back up the system partition if it contains all your applications and important data or if you do not
have enough free space for backing up the entire system disk. A system partition backup would be
most helpful when you need to recover the operating system corrupted by a virus, malware or, for
example, after Windows update installation. Recovery on a new hard disk drive is possible too,
though it may be a bit complicated in case you want to create more than one partition on the new
hard disk. Otherwise it is better to back up the entire system disk, especially if it has hidden recovery
or diagnostic partitions created by your computer's manufacturer. Furthermore, a system disk
backup is more convenient when recovering on a new disk. Backing up the system partition may also
be advisable when you like testing a lot of applications or games. Most applications cannot be
uninstalled without a trace, including Acronis True Image HD itself. You can make a basic system
partition backup containing your operating system and main applications like MS Office and Outlook.
Thereafter you will always be able to recover that basic system state after trying new programs – if
you don't like them or if something goes wrong.
7.3.2
Backing up an entire system disk
hen your backup storage device has enough free space, it is advisable to back up the entire system
disk. Such a backup is most suitable for recovering your system and applications both when you need
to recover them on the original hard disk drive or a new one, e.g. after your hard drive failed.
Incidentally, if your system disk contains several partitions, an entire disk backup also provides for
recovery of any individual partition.
Because system disk backups are the most important for disaster recovery, it is advisable to check
both the system disk and the hard disk to be used as the backup storage for errors with the help of
Microsoft's Chkdsk utility, which is part of Windows. The utility can repair errors and locate bad
sectors.
You can back up the system disk both in Windows and in the recovery environment. Before starting a
system disk backup in Windows it is advisable to close such applications as MS Outlook and DBMS
programs.
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Though the program locks the system partition while making a so called "snapshot" (see Acronis True
Image HD basic concepts (p. 8)), some users still prefer backing up the system disk when Windows is
not running.
The subsequent description is made under the assumption that you boot from your bootable rescue
media and the program "sees" all your hard drives and other storage devices in the recovery
environment. See Testing bootable rescue media (p. 28).
Attach the external drie if it is to be used for backup storage and make sure that the drive is powered on. This
must be done before booting from Acronis rescue media.
1. Arrange the boot sequence in BIOS so as to make your rescue media device (CD, DVD or USB
stick) the first boot device. See Arranging boot sequence in BIOS (p. 135).
2. Boot from the rescue media and select Acronis True Image OEM (Full version).
3. Click Backup → Disk and Partition Backup on the Welcome screen.
4. Select the system disk as the source for backup by checking the appropriate disk box (this will
select all partitions on the disk, including the hidden ones).
5. Choose a target archive for the backup being configured – you can either add a new backup to an
existing archive or create a new one. Choose the backup location and assign a name to the
backup to be created. It is better to use meaningful names, e.g. Disk1_full.tib.
6. Carefully read the Summary of actions to be performed during backup and click Proceed if you
are satisfied with the backup task settings, otherwise click Options on the Summary screen to
change the settings.
7. Select a backup method. For a more detailed explanation of the methods see Full backup (p. 16).
When performing backups in the recovery environment many users prefer full backups, though
you may choose another method depending on your needs.
8. Set the backup options. When backing up in the recovery environment you must set the options
manually for each backup task. You can encrypt the backup for data protection and select a
compression level (the program shows estimated backup sizes for each level). You can also
choose to validate the backup immediately after its creation, though it can be done later. In any
case validation of a system disk backup is best performed in the recovery environment, as you
will use the recovery environment when recovering the system partition or disk.
9. If you wish, provide comments to the backup. You will also be able to add comments later.
10. Click Proceed to start the backup.
It is extremely important to validate the system disk backup before trying to recover, because
Acronis True Image HD deletes the original partition(s) on the disk before starting recovery and if it
finds a problem with the backup file during recovery, you are left with nothing. It is even better to try
system disk recovery to a spare hard drive, if you have one.
7.3.3
Backing up a data partition or disk
Your personal data (MS Office documents, financial documents, pictures, music, videos, etc.) require
protection in no less degree than your operating system. Such data is better kept separately from
your operating system and applications on a dedicated partition or disk. This speeds up data partition
or disk image backup, as well as recovery. It is recommended to perform data disk backup in
Windows, because in most cases Windows drivers for storage devices operate better and faster than
the respective Linux drivers used in the recovery environment. In addition, recovery of data disks and
partitions usually occurs in Windows. Let's create a data disk backup task in Windows.
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Attach the external drive if it is to be used as the backup destination and make sure that the drive is powered
on. This must be done before starting Acronis True Image HD.
1. Click Backup → Disk and Partition Backup on the Welcome screen.
2. Select the box of your data partition or disk on the What to back up screen.
3. Choose a target archive for the backup task being configured – you can either add a new backup
to an existing archive or create a new one. Choose the backup location and assign a name to the
backup to be created. It is better to use meaningful names, e.g. Data_disk.tib. When you store
different backup archives in the same location, e.g. on an external drive, you may want to create
a new folder when creating a new backup archive. To do this, click Create new folder in the
toolbar, then assign a meaningful name to the folder.
4. Carefully read the Summary of actions to be performed during backup and click Proceed if you
are satisfied with the backup task settings, otherwise click Options on the Summary screen to
change the settings.
5. Choose a backup method. For a more detailed explanation of the methods see Full backup (p.
16). Let's reiterate that selection of the backup method may depend on the desired backup
strategy.
6. Set the options for the backup task being created. For example, you can choose to validate the
backup right immediately after its creation, though it can be done later.
7. If you wish, provide comments to the backup. You will also be able to add comments later.
8. Click Proceed when you are satisfied with the backup task settings.
If you have not included validation into the backup task settings, it is strongly recommended to
validate the backup later – by performing the validation task manually. You should get into the habit
of validating your backups.
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7.3.4
Backing up to a network share
With Acronis True Image HD you can back up your data to a network share. This may be desirable, for
example, when you have a file server and want to use it for backing up data from PCs in your home
network. Depending on your backup strategy, you may want to back up just files and folders or entire
disks. One more consideration is the data transfer rate provided by your network. For example, a
Gigabit Ethernet network has a bandwidth sufficient for all amounts of data to be backed up.
However backing up over Wi-Fi connection may be time-consuming when you need to back up a
hundred gigabytes.
Files and folders or data partitions can be backed up and recovered in Windows. If you plan to back
up your system disk or partition, please, make sure that the standalone version of Acronis True
Image HD can "see" the network share to be used for backups as system recovery will be done in the
recovery environment. After booting from the rescue media make sure that you can browse to the
share in the Backup wizard or Recovery wizard.
It may be advisable to first back up and recover some files to ensure that you can perform those
operations over the network. In addition, it is not recommended to map the drive containing the
network share. Specifying the UNC path makes it easier to establish network connection in most
cases.
Let's suppose you want to back up your system partition.
1. Start Acronis True Image HD. Click Backup → Disk and Partition Backup on the Welcome screen.
2. Select the check box of your system partition on the Source selection screen.
3. When you are connecting to a networked computer, in most cases you will need to provide the
network credentials (user name and password) to access a network share. To do this, select the
Use NT authentication box and enter the user name and password into the appropriate fields.
Pressing the Test authentication and connection button allows testing the ability of the
computer to connect to the selected network share. If testing results in an error message, check
whether you provided the correct credentials and enter the right credentials for the network
share. When the Use NT authentication box is left unselected, the computer will try to log on to
the share with the credentials used for logging on to Windows. Having provided the required
information, click OK to continue. Choose a target archive for the backup task being configured –
you can either add a new backup to an existing archive or create a new one. It is better to use
meaningful names, e.g. Disk_C.tib.
4. Carefully read the Summary of actions to be performed during backup and click Proceed if you
are satisfied with the backup task settings, otherwise click Options on the Summary screen to
change the settings.
5. Choose a backup method. For a more detailed explanation of the methods see Full backup (p.
16). Let's reiterate that selection of the backup method may depend on the desired backup
strategy.
6. Set the options for the backup task being created. You can choose to validate the backup
immediately after its creation, though it can be done later.
7. If you wish, provide comments to the backup. You will also be able to add comments later.
8. Click Proceed when you are satisfied with the backup task settings.
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8 Online backup
Acronis Online Backup might be unavailable in your region. To find more information, click here:
https://www.acronis.com/my/online-backup/
The main reason for using Acronis Online Backup is that you will be able to keep your data secure by
storing off-site. Because your files are stored elsewhere, they are protected even if your computer
gets stolen or your house burns down. So the risk of data loss as a result of theft, fire, or other
natural disasters is practically eliminated. Online backup is basically a method of off-site data storage
whereby files and folders are regularly backed up on a remote storage. As a result, you can safely
recover any corrupted, lost or deleted files on your computer.
Of course, online backup is not without its shortcomings. If there is a problem with your Internet
connection, you could be left without access to your data for some time. And you won't be able to
boot up your computer from an online backup, so it is advisable to supplement online backup with
image backups to local hard disks.
The biggest drawback of online backup is speed. Even through a fast broadband connection, backing
up your data online will be much slower than backing up to a local hard drive. Depending on the
amount of data you want to store off-site, your first full online backup could last several hours,
though subsequent backups will take much less time, as you'll be backing up only new or changed
files.
If you decide to use encryption, the files will be encrypted before transmission over the Internet and
data will be stored on the Acronis Online Storage in encrypted form, so you can rest assured that
your private information is secure.
8.1
Creating an Online backup account
Performing backups to Acronis Online Storage requires subscription to the Online Backup service.
Select Back Up → Online Backup in the main program menu and then click the Subscribe to Online
Backup service link on the Online Backup Login window. This will open your web browser and take
you to the main Acronis Web site to continue registration.
If you already have an Acronis account, type the e-mail address and password for that account under
"Log in to Your Account" to the right. You will be taken to your account page where you will be able
to subscribe to the Online Backup Service.
If you do not have an Acronis account, fill in the appropriate fields, and the account will be created
for you. Provide your first and last names and e-mail address. You will be offered a country selected
on the basis of the IP address of your computer, though you can select another country, if you wish.
Then provide a password for your new account and confirm the password by retyping it once more in
the appropriate field. When you perform all actions necessary for account registration, please, wait
for an e-mail message that will confirm opening of the account.
To keep your personal data secure, choose a strong password for your online backups, guard it from getting into
the wrong hands, and change it from time to time.
After opening an Acronis Online Backup account, log in to your account page, subscribe to the Online
Backup service, and then wait for an e-mail message describing the details of your subscription plan
and expiration date. Now you can perform your first online backup.
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8.2
Backing up to Acronis Online Storage
To perform an online backup, log on to your Online Backup service account by clicking Backup →
Online Backup on the sidebar and entering your e-mail address used for opening the account and the
password. In order to not enter the password during subsequent logons, you may want to select the
Remember the password check box. Make these settings and click Log In.
After the program connects to Acronis Online Backup Server, select a computer for connection to the
Online Storage. When logged on to the online backup service for the first time, register a computer
for work with Online Backup. To do this, click New computer, then type in the computer name.
If you want to use encryption for the data to be stored on the Online Storage, enter an encryption
key to be used for encrypting your data. Entering the encryption key automatically enables
encryption of all data stored on the Online Storage. The encryption key is similar to a password, but it
is used for unlocking access to your encrypted data. Acronis Online Backup uses the industrystandard AES-256 encryption algorithm. The data will be encrypted before transferring through the
Internet to the Online Storage and will be stored in encrypted form. You need to enter the
encryption key for the computer only once during its registration, though it will be required if you try
to recover files backed up from this computer when connected to the Online Storage from another
computer. Having made all the necessary settings, click Continue.
Until you log off, subsequent connections to the Online Storage from this computer will occur
automatically - you just need to select Online Backup.
If you already registered the computer, select it from the list of registered computers, then click
Continue. By default your current computer is selected for registration.
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When the computer connects to the online storage, the Online storage screen with your storage
space quota appears.
If you have performed backup on this computer before, you will see how much Online storage space
is occupied by the backed up files and folders. The screen also shows the space occupied by the data
backed up from other computers (if any) and the remaining free space on the Online storage in
accordance with your quota.
When you are going to back up from the current computer for the first time (or need to change the
files and folders selected for online backup), click What to Back Up. This will open the What to Back
Up window with two tabs: Include and Exclude.
The Include tab displays your computer's file and folder tree. The area to the right of the tree shows
the contents of a selected folder. This tab allows you to select individual files and folders for backing
up, as well as data categories. For more information on categories see Selecting what data to back up
(p. 52). Furthermore, you can create a custom category by clicking Add new category.
The Exclude tab enables hidden and system files and folders to be excluded from online backup, as
well as files meeting the criteria you specify. Excluding unnecessary files may be useful for backups to
the Online storage as the data transfer rate and available space are limited.
You can also exclude/include files and folders by selecting them in Windows Explorer and choosing Storages →
Exclude from Online Backup (or Include in Online Backup ) in the shortcut menu that opens by right-clicking on
the selected file or folder. This shortcut is only available when you are logged on to the Online Backup service.
Having finished selecting files and folders for backing up to the Online storage and for excluding from
backup click OK. If you do not unselect the Run the updated online backup task now check box that
is selected by default, the online backup task will start immediately. Otherwise it will run according
to the schedule you set.
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To schedule online backups, click the Edit schedule... link. For instance, you may want the backups to
be performed at night in order to not interfere with your web surfing. For more information see
Scheduling tasks (p. 75). When you finish scheduling and click OK, the schedule information will be
shown above the Edit schedule... link.
By default Acronis True Image HD schedules daily backups to the Online Storage with randomly selected backup
start time.
You can quickly start updating the files and folders backed up on the Online storage without creating
a backup schedule. To do so, click Update Backup Now. This may be useful when you want to back
up immediately some important changes to the files backed up on the Online Storage. Incidentally, if
the last scheduled online backup has failed, this link changes to Update Backup Now (Last backup
failed), allowing you to repeat the failed backup task right away. If you have suspended the previous
online backup for any reason, the link text will be as follows: Update Backup Now (Last backup
suspended).
8.3
Recovering data from Online Storage
Log on to your online backup account by clicking Backup → Online Backup on the sidebar and
entering your e-mail address used for opening the account and the password. After the program
connects to Acronis Online Backup Server, select a computer for registration on the Online Storage.
By default your current computer is selected for registration. Click the Continue button. The Online
storage screen opens with this computer selected. If you have data backed up from more than one
computer, you can select on this screen the computer from which to recover required files. Naturally,
you can only browse and recover the data backed up from other computers.
If you encrypted data on another computer, you will be asked to enter the encryption key for the
computer to get access to its data on the Online Storage.
1. Click Browse on the Online storage screen.
Acronis Time Explorer will be opened with the Online Storage tab selected.
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2. This window also allows choosing the computer from which you backed up the files and folders
you need to recover. Select the computer by its name on the directory tree under Online Storage
in the left pane.
3. By default the state of the Online Storage after the latest backup is displayed, so the latest
versions of the files and folders will be recovered. If you need to recover earlier versions, select
the date and time on which you want to recover the state of the files and folders.
4. Select the folder containing the files you want to recover in the left pane. The right pane lists the
files in that folder. Select the files to recover. When selecting multiple files you can use the Ctrl
and Shift keys like in Windows Explorer. Having finished selection, click the Recover icon on the
toolbar.
5. Acronis True Image HD opens the Browse for folder dialog. By default the original location from
which the files were backed up will be selected. If necessary, you can select another folder or
create a new folder for the files to be recovered to by clicking the Make New Folder button.
After selecting the folder click OK.
If you recover the files to the original folder and Acronis True Image HD finds a file with the same
name there, it will open a dialog window where you can choose what to do with the file: Recover
and replace the file on the disk, Do not recover (to keep the file on the disk), and Recover, but keep
both files (the recovered file will be renamed). If you want to use the choice for all files with identical
names, select the Apply to all files check box.
It is impossible to Recover and replace files on the disk which are being used or locked by the operating system
at the moment of recovery.
If you need to recover a specific version of a file, select the file, right click and choose View Versions
in the shortcut menu. This opens the File Versions window. Select the required version by its backup
time and click Recover on the toolbar. You can also recover the version by dragging it into a selected
folder.
To choose the correct version, you can open the version in the associated application and view the
file contents. Select the file in the right pane and the bottom line of Time Explorer will show the
times of backing up all its versions kept on the Online Storage. Choose a version by its backup time,
then right-click on the file in the right pane and choose Open in the shortcut menu. Acronis True
Image HD will recover the file version to a temporary folder and then will open the file using the
associated application.
8.4
Managing Online Storage
As the available space on Acronis Online Storage is limited depending on the chosen backup plan,
you need to manage your Online Storage space by cleaning up the obsolete data. Cleanup can be
done in a variety of ways. The most "drastic" one is removing a computer registered on the Online
Storage, if you have registered more than one. Removing a computer results in deleting all data that
was backed up from that computer, so such an operation must be carried out with caution. To
remove a computer, select it on the Online storage screen by its name and click Remove
<Computer_name>, then click Yes in the confirmation window. After the deletion finishes, click
Refresh on the toolbar to refresh the storage state shown.
The Online backup options provide for automatic cleanup of the Online Storage. You can specify
deletion of files that have been kept on the storage longer than the specified number of months or
days. In addition, you can set the maximum number of file versions to be kept on the Online Storage.
You can accept the default settings for those options shown above the Change cleanup options...
link or set the values you need. To change the above options, click the link and set the desired values.
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You can also manage Acronis Online Storage by deleting individual files or even some of their
versions.
1. Click Browse on the Online storage screen.
Acronis Time Explorer will be opened with the Online Storage tab selected.
2. Select the computer from which you backed up the files you need to manage by its name on the
directory tree under Online Storage in the left pane.
3. Select the folder containing the files you want to manage in the left pane. The right pane lists the
files in that folder.
4. If you want to delete some versions of a specific file, select the file and click View Versions on
the toolbar. This opens the File Versions window. Select the version you want to delete and click
Remove on the toolbar. When you want to delete several versions, use the Ctrl and Shift keys
like in Windows Explorer to select the versions for deletion and then click Remove on the
toolbar. Having finished removing the versions, click OK. To delete all versions of the file click
Remove All on the toolbar.
5. If you want to delete a file, select it in the right pane. When selecting multiple files for deletion
you can use the Ctrl and Shift keys like in Windows Explorer. Having finished selection, right-click
on the selection and choose Delete in the shortcut menu.
6. After you finish managing the Online Storage, close the Acronis Time Explorer window.
7. To see how much space you have freed up, click Refresh on the toolbar of the Storage state
screen and check the new value of free space.
8.5
Setting online backup options
You can set these options after logging on Acronis Online Backup and selecting a computer for use
with Online backup service. To do so, click Settings on the Storage state screen.
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8.5.1
Connection attempts
This page allows you to optimize the settings Acronis True Image HD uses when establishing
connection to the Online Storage.
Here you can specify how many connection attempts will be made if the first attempt fails (the
default number is 10).
In addition you can specify a time interval between connection attempts (30 seconds by default).
8.5.2
Storage connection speed
One more option gives you the ability to "throttle" the bandwidth allocated for data transfer to the
Online Storage. Set the connection speed that will allow you to send e-mail or surf the Web without
annoying slowdowns while online backup is running. To do this, select the Limit transfer rate to:
check box and set the connection speed (8 Mbps by default).
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To back up your data to the Online storage at the maximum speed your Internet connection can
provide, unselect the Limit transfer rate to: check box.
8.5.3
Storage cleanup
The Storage cleanup page is intended for setting the options that enable automatic cleanup of
obsolete file versions from the online storage to keep the storage from overfilling.
You can:


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Delete versions that are older than the specified time period - 6 months by default.
Specify how many versions of your files must be kept on the Online Storage. This will allow you
to return to a previous file version if your changes in a file turn out to be erroneous. By default
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Acronis True Image HD will keep 10 versions of your files, though you can specify any other
number.
8.5.4
Proxy settings
If your computer is connected to the Internet using a proxy server, enable use of the proxy server
and enter its settings.
Acronis Online Backup supports only http and https proxy servers.
In the Host name box, type the name or IP address of the proxy server, such as proxy.example.com
or 192.168.0.1.
In the Port box, type the proxy server's port, such as 8080.
In the User name and Password boxes, type the credentials you use for connecting to the proxy
server, if necessary.
To test the proxy server connection, click the Test button.
If you do not know your proxy server settings, contact your network administrator or Internet service
provider for assistance. Alternatively, you can take these settings from your browser's configuration.
8.6
Recommendations on selecting data for storing
online
Because online backups are relatively slow, you should think over what data to back up. First of all
consider backing up your personal data that cannot be recovered if lost as a result of fire, computer
theft, etc. Before proceeding with a backup, estimate how long it will take to back up your data. For
instance, if your folders take up 10GB and your upload speed is 1000 Kbps (somewhat less than half a
gigabyte per hour), it should take more than 20 hours to perform your first full backup. So depending
on the speed of your Internet connection, you may want to back up just the most critical files.
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9 Additional backup features
9.1
Backup Wizard – detailed information
The current version of Acronis True Image HD allows you to choose only Disk backup type:
Disk backup:

Choose the
Disk and Partition Backup parameter if you need to create an image of the
entire disk or its partitions. Backing up the entire system disk (creating a disk image) takes up
significant disk space, but enables you to recover the system in minutes in case of severe data
damages or hardware failure.
We do not recommend backing up any data from drives protected by the BitLocker Drive Encryption feature,
because in most cases recovering data from such backups will be impossible.
9.1.1
Selecting what data to back up
When the Backup Wizard screen appears, select what data to back up.
Disk and Partition Backup - select the disks or partitions to back up. You can select a random set of
disks and partitions. The wizard's right pane shows the hard drives of your computer. Selecting a
hard drive results in selecting all partitions on that drive. If a hard drive has more than one partition,
you may want to select individual partitions for backing up. To do so, click on the Down arrow at the
right of the drive's line. Select the desired partition(s) in the displayed partition list. By default the
program copies only the hard disk sectors that contain data. However, sometimes it might be useful
to make a full sector-by-sector backup. For example, perhaps you deleted some files by mistake and
want to make a disk image before trying to undelete them because sometimes un-deleting may
create havoc in the file system. To make a sector-by-sector backup, select the Back up sector-bysector (requires more storage space) box. Please note that this mode increases processing time and
usually results in a larger image file because it copies both used and unused hard disk sectors. In
addition, when configuring a sector-by-sector backup of a complete hard disk you can include in the
backup unallocated space on the hard disk by selecting Back up unallocated space. Thus you will
include in the backup all physical sectors on the hard drive.
9.1.2
Selecting archive location
Select the location for the backup archive and specify the archive name.
If you are going to create a new archive (i.e. perform a full backup), select Create new backup
archive and enter the path to the archive location and new archive file name in the Backup Location:
field below or click Browse, select the archive location on the directory tree and enter the new file
name in the File name line, or use the file name generator (a button to the right of the line).
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If you want to change the location of added backup files, browse for a new backup location after
clicking the Browse button, otherwise leave the location the same as that of the existing archive.
The "farther" you store the archive from the original folders, the safer it will be in case of disaster.
For example, saving the archive to another hard disk will protect your data if the primary disk is
damaged. Data saved to a network disk or removable media will survive even if all your local hard
disks are damaged.
After selecting the archive location and naming the backup archive to be created, you have
completed all the required steps for a backup task and this is confirmed by the fact that you come to
the Finish step with the Summary of the backup task being displayed on the right pane. All the
remaining steps are optional and in many cases you may omit them and just click Proceed. When you
want to use the default backup options, you can omit the Backup options step, and so on.
Now let's see what optional steps you can set up while configuring a backup task. Click the Options
button.
9.1.3
Backup method
Select a full backup to be created. If you have not backed up the selected data yet, or the full archive
is old and you want to create a new master backup file, choose full backup.
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After selecting the Full method, you can also choose what to do with the previous full backup when
creating a new one. By default Acronis True Image HD overwrites the previous full backup, but you
can choose to keep it by unselecting the A new full backup overwrites the previous one box.
9.1.4
Setting automatic consolidation
Automatic consolidation of a backup archive is enabled by setting the overall limitations for the
archive. These limitations include:



a maximum number of backups
a maximum storage period for the archive files
a maximum archive size
By default there are no limits set and automatic consolidation is not performed. To enable automatic
consolidation, you must select at least one of the limits and either leave its default value or change it
according to your needs.
If limits are set, then after creating a backup the program checks the archive for quota violations,
such as exceeding a pre-set maximum number of gigabytes set aside for backups and, if any
limitation is exceeded, consolidates the oldest backups. For example, if you've pre-set your archive to
store 50 GB of backup files and your backups reach 55 GB, you have exceeded a quota and the
system will respond automatically based on rules that you've already set. This operation creates a
temporary file and thus requires disk space. Consider also that the quota must be violated so that the
program can detect the violation. Therefore, to be able to consolidate the files, the program needs
some space on the disk in excess of the archive quota. The extra amount of space can be estimated
as the size of the largest backup in the archive.
In case of setting a limit on the number of backups, the actual number of backups can exceed the
maximum number of backups by one. This enables the program to detect quota violation and start
consolidation. Similarly, if you pre-set a backups storage period, for example, 30 days, the program
will start consolidation when the oldest backup is stored for 31 days.
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9.1.5
Selecting the backup options
Select the backup options (that is, backup file-splitting, compression level, etc.). The settings of the
options will be applied only to the current backup task.
Or, you can edit the default backup options and local storage settings if you want to save the current
settings for future tasks. For more information see Fine-tuning your backups (p. 55).
9.1.6
Providing a comment
Providing a comment for the archive can help identify the backup and prevent you from recovering
the wrong data. However, you can choose not to make any notes. The backup file size and creation
date are automatically appended, so you do not need to enter this information.
In addition, you can provide or edit a comment after the backup has been executed. To edit or add a
comment, go to the Data recovery and backup management screen by clicking Recovery on the
sidebar, choose the appropriate backup, right-click and select Edit comments in the shortcut menu.
9.1.7
The backup process
Clicking Proceed after completing all the optional steps you need for configuring the current backup
task will start the task execution.
The task progress will be shown in a special window. You can stop the procedure by clicking Cancel.
You can also close the progress window by clicking Hide. The backup creation will continue, but you
will be able to start another operation or close the main program window. In the latter case, the
program will continue working in the background and will automatically close once the backup
archive is ready. If you prepare some more backup operations, they will be queued after the current
one.
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9.2
Fine-tuning your backups
You can fine-tune your backups to specific tasks. Such fine-tuning is made by configuring backup
options before starting a backup task.
You can set temporary backup options by changing the default backup options while creating a
backup task. If you would like to use the changed options for future tasks, make appropriate changes
in the default backup options after selecting Tools & Utilities → Options → Backup options.
Incidentally, you can always restore the default backup options to the values preset during
installation of Acronis True Image HD. To do this, click Reset all to default on the toolbar of the
Options window. To reset just a single backup option, select it on the left pane and click Reset the
current to default.
Clicking Reset all to default will reset all the default options (for backup, recovery, etc.) to their preset values, so
this button should be used with caution.
In addition, when backing up your data files, the program provides for creating custom data
categories for backup.
9.2.1
9.2.1.1
Backup options
Compression level
The preset is Normal.
Let's consider such an example - you need to backup to a USB stick some files with a total size
comparable to or exceeding the USB stick's capacity and want to make sure that the stick
accommodates all the files. In this case use the Maximum compression for the files to be backed up.
However, you should take into account that the data compression ratio depends on the type of files
stored in the archive, for example, even the Maximum compression will not significantly reduce the
backup size if it contains files with already compressed data like .jpg, .pdf or .mp3. It does not make
any sense to select the Maximum compression for such files because in this case the backup
operation will take significantly longer and you will not get an appreciable reduction of backup size. If
you are not sure about the compression ratio of a file type, try to back up a couple of files and
compare the sizes of the original files and backup archive file. A couple of additional tips: generally,
you can use the Normal compression level, because in most cases it provides an optimal balance
between backup file size and backup duration. If you select None, the data will be copied without
any compression, which may significantly increase the backup file size, while making the fastest
backup.
9.2.1.2
Backup priority
The preset is Low.
The priority of any process running in a system determines the amount of CPU usage and system
resources allocated to that process. Decreasing the backup priority will free more resources for other
CPU tasks. Increasing the backup priority might speed up the backup process by taking resources
from the other currently running processes. The effect will depend on total CPU usage and other
factors.
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9.2.1.3
Error handling
When the program encountered an error while performing backup, it stops the backup process and
displays a message, waiting for a response on how to handle the error. If you set an error handling
policy, the program will not stop the backup process and warn you about an error with a message,
but will simply handle the error according to the set rules and continue working.
You can set the following error handling policy:

Ignore bad sectors (the preset is disabled) - This option lets you run a backup even if there are
bad sectors on the hard disk. Although most disks do not have bad sectors, the possibility that
they might occur increases during the course of the hard disk's lifetime. If your hard drive has
started making strange noises (for example, it starts making quite loud clicking or grinding noises
during operation), such noises may mean that the hard drive is failing. When the hard drive
completely fails, you can lose important data, so it is high time to back up the drive as soon as
possible. There may be a problem though – the failing hard drive might already have bad sectors.
If the Ignore bad sectors box is left unselected, a backup task is aborted in case of read and/or
write errors that could occur on the bad sectors. Selecting this box lets you run a backup even if
there are bad sectors on the hard disk ensuring that you save as much information from the hard
drive as possible.

Do not show messages and dialogs while processing (silent mode) (the preset is disabled) - You
can enable this setting to ignore errors during backup operations. This feature was mainly
designed for unattended backups when you cannot control the backup process. In this mode no
notifications will be displayed to you if errors occur during backup. Instead you can view the
detailed log of all operations after the task finishes by selecting Tasks & Log → Log. You may use
this option when configuring a backup task to be run during the night.

Cancel the operation when timed out (the preset is enabled) - Enable this option to force
interrupting the backup creation if for some reasons the process cannot continue, e.g. a login or
password for a network share is not entered when required, or a new CD/DVD is not inserted,
etc. By default, the timer is set to 10 minutes, and after this period, the program will cancel the
backup task as failed if you still do not perform the required action. Please note if you disable this
option, the backup operation will not continue until you perform those actions.
9.2.1.4
Removable media settings
When backing up to removable media, you can make this media bootable by writing additional
components to it. Thus, you will not need a separate bootable disk.
Here the following settings are available:

Acronis True Image OEM (Full version) - includes support of USB, PC Card (formerly PCMCIA) and
SCSI interfaces along with the storage devices connected via them, and therefore is strongly
recommended.

Acronis System Report - the component allows you to generate system report that is used for
collecting information about your system in case of any program problem. Report generation will
be available before you start Acronis True Image HD from the bootable media. The generated
system report can be saved to a USB flash drive.

Ask for first media while creating backup archives on removable media
You can choose whether to display the Insert First Media prompt when backing up to removable
media. With the default setting, backing up to removable media may not be possible if the user is
away, because the program will wait for someone to press OK in the prompt box.
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9.2.2
Local storage settings
These settings also affect the backup process, for example, they may have a more or less noticeable
effect on the backup process speed. Their values also depend on the physical characteristics of the
local storage devices.
9.2.2.1
Free space threshold
The preset is disabled.
You may want to be notified when the free space on the backup storage becomes less than the
specified value. To enable such notification, select the On insufficient free disk space box, then
specify the free space threshold value in the below fields.
When this option is enabled, Acronis True Image HD will monitor free space on your backup storage.
If after starting a backup task Acronis True Image HD finds out that the free space on the selected
backup archive location is already less than the specified value, the program will not begin the actual
backup process but will immediately inform you by displaying an appropriate message. The message
offers you three choices - to ignore it and proceed with the backup, to browse for another location or
to cancel the task. In case of choosing to cancel the backup you can either free some space on the
storage and restart the task or create a new task with another location for the backup archive. If you
choose Browse, select another storage, click OK and the backup file will be created on that storage.
If the free space becomes less than the specified value while the backup task is being run, the
program will display the same message and you will have to make the same decisions. However, if
you choose to browse for another location, you will need to assign a name for the file that will
contain the remaining data being backed up (or you may accept the default name assigned by the
program).
Acronis True Image HD can monitor free space on the following storage devices:



Local hard drives
USB cards and drives
Networks shares (SMB/NFS)
This option cannot be enabled for FTP servers and CD/DVD drives.
The message will not be displayed if the "Do not show messages and dialogs while processing (silent
mode)" box is selected in the "Error handling" settings.
9.2.2.2
Archive splitting
Sizable backups can be split into several files that together form the original backup. A backup file
can be split for burning to removable media.
Suppose you have a full backup of your PC on an external hard disk, but want to make one more
backup copy of the system to keep it in a different location from the first one for added security.
However, you do not have one more external hard disk, and a USB stick would not accommodate
such a large backup. Using Acronis True Image HD you can make a reserve backup copy on blank
DVD-R/DVD+R disks, which are very cheap nowadays. The program can split large backups into
several files that together form the original backup. If you have enough space on your PC's hard disk,
you can first create a backup archive consisting of multiple files with a specified size on the hard disk
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and burn the archive to DVD+R disks later on. To specify the split file size, select Fixed size mode for
Archive splitting and enter the desired file size or select it from the drop-down list.
If you do not have enough space to store the backup on your hard disk, select Automatic and create
the backup directly on DVD-R disks. Acronis True Image HD will split the backup archive automatically
and will ask you to insert a new disk when the previous one is full.
Creating backups directly on CD-R/RW or DVD+R/RW might take considerably more time than it
would on a hard disk.
9.2.2.3
Archive validation
Validate backup archive when it is created
The preset is disabled.
When enabled, the program will check the integrity of the just created or supplemented archive
immediately after backup. When setting up a backup of critical data or a disk/partition backup, we
strongly recommend you to enable the option to ensure that the backup can be used to recover lost
data.
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10 Data recovery with Acronis True Image HD
The ultimate purpose of data backup is recovery of the backed up data when the original is lost due
to hardware failure, fire, theft or just erroneous deletion of some important files.
There may be various reasons for recovering your system - from unstable operation after installing a
new application, driver or Windows update to complete failure of the system hard drive or
replacement of the old hard drive by a new larger one. In addition, it may be necessary to recover
either only the system partition or the entire system disk comprising several partitions including
hidden ones. Acronis True Image HD provides for all these cases, though details of recovery may
differ. In any case, it is better to perform system recovery when booting from the rescue media.
On the other hand, recovery of a data disk/partition or files and folders is usually performed in
Windows.
10.1 Recovering your system partition
Let's first consider the simplest case - recovery of the system partition to the original location on the
original hard disk drive.
As recovery of the system partition is one of the most important operations, it requires careful
preparation even when you just want to recover a previous "known good" Windows state. While
preparing for recovery you need to:
a) create and test Acronis bootable rescue media. For more information on testing media see Testing
bootable rescue media (p. 28);
b) boot from the rescue media and validate the backup you want to use for recovery. Such validation
is very important because Acronis True Image HD deletes the target partition (the system partition in
this case) when starting partition recovery, so you may find yourself without your system and
applications if the backup file is corrupted. In addition, there were reports from users that a backup
archive that has been successfully validated in Windows is declared corrupted when being validated
in the recovery environment. This may be due to the fact that Acronis True Image HD uses different
device drivers in Windows and the recovery environment.
c) assign unique names to the disks and partitions used on your computer. This is strongly
recommended because the drive lettering in Windows and in the recovery environment may differ. If
you have not done this before making the backup, you can assign names now. The names will help
you in finding the drive containing your backups as well as the target system partition.
d) optionally check the system hard drive for errors using Microsoft's Chkdsk utility, which is part of
Windows.
Assuming that you have carried out the above, let's proceed with recovery.
Attach the external drive if it contains the backup archive to be used for recovery and make sure that the drive is
powered on. This must be done before booting from Acronis rescue media.
1. Arrange the boot sequence in BIOS so as to make your rescue media device (CD, DVD or USB
stick) the first boot device. See Arranging boot sequence in BIOS (p. 135).
2. Boot from the rescue media and select Acronis True Image OEM (Full version).
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3. Select Recovery → Disk and Partition Recovery in the main menu and then choose the image
backup of your system partition (or entire system disk) that you want to use for recovery. Rightclick on the backup and choose Recover in the shortcut menu.
If the disks have different disk letters in Windows and the recovery environment, the program
will display the following error message: "Acronis True Image HD cannot detect volume N of
"Name" archive", where Name is the name of the required image backup archive and volume
number (N) may be different depending on the number of backups in the archive. Click Browse
and show the path to the archive.
4. Select Recover whole disks and partitions at the Recovery method step.
5. Select the system partition (usually C) on the What to recover screen. If the system partition has
a different letter, select the partition using the Flags column. It must have the Pri, Act flags. As
you are recovering the system partition to the original hard drive, there is no need to select the
"MBR and track 0" box.
6. At the "Settings of partition C" (or the letter of the system partition, if it is different) step check
the default settings and click Next if they are correct. Otherwise change the settings so as to suit
you before clicking Next.
7. Carefully read the summary of operations at the Finish step. If you have not resized the partition,
the sizes in the Deleting partition and Recovering partition items must match. If you do not want
to validate the backup, click Proceed, otherwise click Options and select the "Validate backup
archive before recovery" box before clicking Proceed.
8. When the operation finishes, exit the standalone version of Acronis True Image HD, remove the
rescue media and boot from the recovered system partition. After making sure that you
recovered Windows to the state you need, restore the original boot sequence.
10.2 Recovering a disk backup to a different capacity
hard disk
Recovery of a disk backup containing several partitions to a hard disk that has a different capacity
using manual resizing of the partitions can be considered as one of the most complicated operations
in Acronis True Image HD. This is especially true when you have backed up the original hard disk
containing a hidden diagnostic or recovery partition.
Recovering a dual/multiboot system disk e.g. with Windows and some flavor of LINUX may be even
more fraught with difficulties. Quite often it requires some research on the appropriate forums
before attempting to perform a recovery so this section does not cover such case.
Make the preparations described at the beginning of the previous section Recovering your system
partition. In case of upgrading the healthy system disk to a larger capacity new one, if you have not
assigned unique names to the partitions on the system disk before making a system disk backup, it
might make sense to assign such names and create a new backup of the entire disk. This will allow
identifying the partitions by their names and not by the letters which may differ when booting from
the rescue media. If you are recovering from a system disk drive failure, assign names now anyway.
The names will help you find the drive containing your backups, as well as the target (new) drive.
The information on partition sizes, drive capacities, their manufacturers, and model numbers can
also help in correctly identifying the drives.
One more recommendation - it is highly recommended to install the new hard drive to the same
position in the computer and use the same cable and the same connector as for the original drive
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(though this is not always possible, e.g. the old drive may be an IDE and the new drive may be a
SATA). In any case, install the new drive to where it will be used.
10.2.1 Recovering a disk without a hidden partition
At first let's consider recovery of a system disk containing two partitions (none of them hidden) using
a disk backup. In addition, we assume that the system disk does not contain a recovery partition
which may not be hidden. If the disk contains, for example, three partitions, the procedure will be
similar. We will describe recovery using the rescue media (as this approach usually gives the best
recovery results).
Attach the external drive if it contains the backup archive to be used for recovery and make sure that the drive is
powered on. This must be done before booting from Acronis rescue media.
1. Arrange the boot sequence in BIOS so as to make your rescue media device (CD, DVD or USB
stick) the first boot device. See Arranging boot sequence in BIOS (p. 135).
2. Boot from the rescue media and select Acronis True Image OEM (Full version).
3. Select Recovery → Disk and Partition Recovery in the main menu, then choose the image
backup of your system disk that you want to use for recovery.
If the disks have different disk letters in Windows and the recovery environment, the program
will display the following error message: "Acronis True Image HD cannot detect volume N of
"Name" archive", where Name is the name of the required image backup archive and volume
number (N) may be different depending on the number of backups in the archive. Click Browse
and show the path to the archive.
4. Select Recover whole disks and partitions at the Recovery method step.
5. At the What to recover step select the boxes of the partitions to be recovered. Do not select the
MBR and Track 0 box, as this will result in selecting the entire disk for recovery. Recovering the
entire disk does not allow you to resize partitions manually. If necessary, you can recover the
MBR later. Select the partitions and click Next.
Selecting partitions leads to appearance of the relevant steps "Settings of partition ...". Take note
that these steps are in ascending partition drive letter order and that this order cannot be
changed. The order may differ from the physical order of the partitions on the hard disk. In the
case being considered (no hidden or recovery partitions), the physical order of the partitions on
the new disk does not have special importance as Acronis True Image HD automatically fixes the
appropriate Windows loader files.
Incidentally, this step allows you to find out whether the disk you are going to recover contains a
hidden partition. Hidden partitions do not have disk letters and they go first in the "Settings of
partition ..." steps. If you find a hidden partition, see Recovering a disk with a hidden partition (p.
63).
6. You can specify the following partition settings: location, type, and size. Most likely you will first
specify the settings of the system partition as it usually has the letter C. Because you are
recovering to the new disk, click New location. Select the destination disk by either its assigned
name or capacity.
If you have not assigned names to the disks and have any doubts when selecting the destination
disk, you may abort the recovery by clicking Cancel and try to identify the target disk by its model
number, interface, etc. To see this information, select Tools & Utilities → Add New Disk in the
main menu and the Disk selection screen will show the information. Use it for identifying the
destination disk number, then click Cancel, start the Recovery Wizard again, repeat the above
steps, and select the destination disk.
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7. Clicking Accept will return you to the "Settings of partition ..." screen. Check the partition type
and change it, if necessary. You should remember that the system partition must be primary and
marked as active.
8. Proceed to specifying the partition size by clicking Change default in the Partition size area. By
default the partition will occupy the entire new disk. You can resize and relocate the partition by
dragging it or its borders with a mouse on the horizontal bar on the screen or by entering
corresponding values into the appropriate fields (Partition size, Free space before, Free space
after). While specifying the partition size remember that you need to leave as much unallocated
(free) space after the newly resized partition as will be needed for the second partition. Usually
the free space before partitions is equal to zero. Click Accept when the partition has the size you
have planned for it, then click Next.
9. Begin specifying the settings for the second partition. Click New location, then select unallocated
space on the destination disk that will receive the second partition. Click Accept, check the
partition type (change, if necessary) and then proceed to specifying the partition size which by
default is equal to the original size. Usually there is no free space after the last partition, so
allocate all the unallocated space to the second partition, click Accept and then click Next.
10. Carefully read the summary of operations to be performed. If you do not want to validate the
backup, click Proceed, otherwise click Options and select the "Validate backup archive before
recovery" box before clicking Proceed.
11. When the operation finishes, exit the standalone version of Acronis True Image HD.
Windows should not "see" both the new and old drive during the first boot after recovery. If you upgrade the old
drive to a larger capacity new one, disconnect the old drive before the first boot otherwise there may be
problems booting Windows.
Switch off the computer, if you need to disconnect the old drive, otherwise just reboot the computer
after removing the rescue media.
Boot the computer to Windows. It may report that new hardware (hard drive) is found and Windows
needs to reboot. After making sure that the system operates normally, restore the original boot
sequence.
10.2.2 Recovering a disk with a hidden partition
Recovering a backup of the system disk with a hidden partition (e.g. created by the PC manufacturer
for diagnostics or system recovery) to a different capacity hard drive, requires to take into account
some additional factors. First of all, for the best chance of success, it is necessary to keep on the new
drive the physical order of the partitions that exist on the old drive and place the hidden partition to
the same location - usually at the start or the end of the disk space. In addition, it is better to recover
the hidden partition without resizing to minimize the risk of possible problems.
So before proceeding with recovery, you need to know about all partitions existing on the system
disk, their sizes, and physical order. To see this information, start Acronis True Image HD and choose
Recovery → Disk and Partition Recovery in the main menu. Select a backup of your system disk and
click Details on the toolbar. Acronis True Image HD will display information about the backed up disk,
including a graphical view of all partitions the disk contains and their physical order on the disk. If any
partition display is too small for accommodating the relevant information, hover the mouse pointer
over the partition to see the information.
Assuming that you have got the information, let's proceed with recovery of a system disk using the
rescue media.
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Attach the external drive if it contains the backup archive to be used for recovery and make sure that the drive is
powered on. This must be done before booting from Acronis rescue media.
1. Arrange the boot sequence in BIOS so as to make your rescue media device (CD, DVD or USB
stick) the first boot device. See Arranging boot sequence in BIOS (p. 135).
2. Boot from the rescue media and select Acronis True Image OEM (Full version).
3. Select Recovery → Disk and Partition Recovery in the main menu and then choose the image
backup of your system disk that you want to use for recovery.
If the disks have different disk letters in Windows and the recovery environment, the program
will display the following error message: "Acronis True Image HD cannot detect volume N of
"Name" archive", where Name is the name of the required image backup archive and volume
number (N) may be different depending on the number of backups in the archive.
4. Select Recover whole disks and partitions at the Recovery method step.
5. At the What to recover step select the boxes of the partitions to be recovered. Do not select the
MBR and Track 0 box, as this will result in selecting the entire disk for recovery. Recovering the
entire disk does not allow you to resize partitions manually. You will recover the MBR later.
Select the partitions and click Next.
Selecting partitions leads to appearance of the relevant steps "Settings of partition ...". Take note
that these steps start with partitions without an assigned disk letter (as usually is the case with
hidden partitions), then go in ascending order of partition disk letters and this order cannot be
changed. The order may differ from the physical order of the partitions on the hard disk.
6. You can specify the following partition settings: location, type, and size. You will first specify the
settings of the hidden partition as it usually does not have a disk letter. Because you are
recovering to the new disk, click New location. Select the destination disk by either its assigned
name or capacity.
If you have not assigned names to the disks and have any doubts when selecting the destination
disk, you may abort the recovery by clicking Cancel and try to identify the target disk by its model
number, interface, etc. To see this information, select Tools & Utilities → Add New Disk in the
main menu and the Disk selection screen will show the information. Use it for identifying the
destination disk number, then click Cancel, start the Recovery Wizard again, repeat the above
actions, and select the destination disk.
7. Clicking Accept will return you to the "Settings of partition ..." screen. Check the partition type
and change it, if necessary.
8. Proceed to specifying the partition size by clicking Change default in the Partition size area. By
default the partition will occupy the entire new disk. You need to keep the hidden partition size
unchanged, as well as place it to the same location on the disk (at the start or the end of disk
space). To do this, resize and relocate the partition by dragging it or its borders with a mouse on
the horizontal bar on the screen or by entering corresponding values into the appropriate fields
(Partition size, Free space before, Free space after). Click Accept when the partition has the
required size and location and then click Next.
Specify the settings for the second partition which in this case is your system partition. Click New
location, then select unallocated space on the destination disk that will receive the partition.
Click Accept, check the partition type (change, if necessary). You should remember that the
system partition must be primary and marked as active. Specify the partition size which by
default equals the original size. Usually there is no free space after the partition, so allocate all
the unallocated space on the new disk to the second partition, click Accept and then click Next.
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9. Carefully read the summary of operations to be performed. If you do not want to validate the
backup, click Proceed, otherwise click Options and select the "Validate backup archive before
recovery" box before clicking Proceed.
10. When the operation finishes, proceed to MBR recovery. In this case you need to recover the MBR
as the PC manufacturer could change the generic Windows MBR or a sector on the track 0 to
provide access to the hidden partition.
11. Select the same backup once more, right-click and select Recover in the shortcut menu, choose
Recover whole disks and partitions at the Recovery method step and then select the MBR and
Track 0 box.
12. At the next step select the destination disk as the target for MBR recovery, click Next and then
Proceed. After MBR recovery is complete, exit the standalone version of Acronis True Image HD.
Windows should not "see" both the new and old drive during the first boot after recovery. If you upgrade the old
drive to a larger capacity new one, disconnect the old drive before the first boot otherwise there may be
problems booting Windows.
Switch off the computer, if you need to disconnect the old drive, otherwise just reboot the computer
after removing the rescue media.
Boot the computer to Windows. It may report that new hardware (hard drive) is found and Windows
needs to reboot. After making sure that the system operates normally, restore the original boot
sequence.
10.3 Recovering a data partition or disk
As we already said, data partitions and disks are usually recovered in Windows because this allows
you to avoid such issues as the program not detecting your hard drives, changing disk letters, etc. To
reduce the risk of problems during recovery even more, validate the backup archive to be recovered
and check the destination disk for errors using chkdsk.
Attach the external drive if it contains the backup archive to be used for recovery and make sure that the drive is
powered on. This must be done before starting Acronis True Image HD.
1. Start Acronis True Image HD.
2. Select Recovery → Disk and Partition Recovery in the main menu, then choose the image
backup containing the data partition you want to recover.
3. Select Recover whole disks and partitions at the Recovery method step.
4. As you are going to recover a data partition, there is no need to select the "Recover MBR and
track 0" box at the What to recover step. Select just the data partition you want to recover.
5. The next step allows you to select settings for the partition to be recovered. When recovering the
partition to the original location, you only need to check the settings. If you want to recover the
partition to another location, select the new location and set the partition type you need (or
leave the default setting). When the new location is an existing partition, usually you may leave
its disk letter and size unchanged. When the new location is unallocated space e.g. after installing
a new hard drive you intend to use for your data, specify the size of the new partition and assign
a logical disk letter.
6. Carefully read the Summary. After making sure that you have made the correct settings, click
Proceed, if you do not need to change the default recovery options, otherwise click Options.
7. The Options step allows setting the recovery options, for example, to check the file system after
recovery. For more information about the recovery options see Setting default recovery options.
After setting the recovery options click Proceed.
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Recovering the entire data disk backup requires similar steps with few minor differences, for
example, there is no "Check file system after recovery" option. When recovering to the original hard
drive the steps of the Recovery Wizard are straightforward - just make sure that you select the disk
with the same number as the backed up disk, as the destination.
Recovering your data disk backup to a hard drive with a different capacity has some nuances
depending on its capacity and geometry (the number of heads and sectors per track). When
recovering to a smaller capacity hard drive, the partition(s) size will be proportionally reduced. When
recovering to a larger capacity hard drive, there are two cases: 1) if the hard drive has the same
geometry, the backed up disk will be recovered "as is" thus leaving unallocated space; and 2) if the
hard drive has different geometry, the partition(s) size will be proportionally enlarged.
10.4 Recovering files and folders
Depending on the backup types you have used, there may be several methods of recovering files and
folders. In most cases you recover files and folders in Windows. You can recover files and folders
from a disk/partition image. To recover files/folders from an image, you can mount the image (see
Mounting an image (p. 84)) and copy files/folders to a desired location using Windows Explorer.
If you need to recover just a single file/folder or a few files, double-click on the required image
backup archive. Then drill-down to the folder containing the file(s) you need to recover, select the
file(s), right-click and choose Copy in the shortcut menu, open a folder for saving the files to be
recovered, right-click in the folder and choose Paste in the shortcut menu. You can also drag the files
from the backup archive into the destination folder.
One more method of recovering files/folders from an image is described below. See Recovering files
and folders from image archives (p. 66).
10.4.1 Recovering files and folders from image archives
Image archives provide recovery of not only entire disks/partitions, but files/folders too.
1. Start the Recovery Wizard by selecting Recovery → Disk and Partition Recovery in the main
program menu.
2. Select the archive.
Data recovery directly from an FTP server requires the archive to consist of files of no more than 2GB. If you
suspect that some of the files are larger, first copy the entire archive (along with the initial full backup) to a
local hard disk or a network share disk.
3. At the Recovery method step select Recover chosen files and folders.
4. Select where you want to recover the chosen files/folders. You can recover data to its original
location or choose a new one, if necessary.
When recovering files/folders under bootable rescue media, the Original location option is disabled,
because drive letters in standalone Acronis True Image HD might differ from the way Windows identifies
drives.
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Choosing a new location results in appearance of one more required step, namely, Destination.
When you choose a new location, by default the selected items will be recovered without
recovering the original, absolute path. You may also wish to recover the items with their entire
folder hierarchy. If this is the case, select Recover absolute path.
At the Destination step select a new location on the directory tree. You can create a new folder
for the files to be recovered by clicking Create new folder.
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5. Select the files and folders to recover. Make sure that you unselect all unnecessary folders.
Otherwise you will recover a lot of excess files.
6. The first optional step allows you to keep useful data changes made since the selected backup
was created. Choose what to do if the program finds a file in the destination folder with the same
name as in the archive. By default, the program will overwrite existing files and folders, though
more recent files and folders are protected from being overwritten. If necessary, you can protect
the system, hidden files and folders from being overwritten by selecting the appropriate check
boxes.
In addition, you can protect the files that meet the criteria you specify in this window from being
overwritten.
Unselecting the Overwrite existing files checkbox will give the files on the hard disk
unconditional priority over the archived files.
7. Select the options for the recovery process (that is, recovery process priority, file-level security
settings, etc.). The options you set on this page will be applied only to the current recovery task.
8. Up to this point, you can make changes in the created task by choosing the step you want to
change and editing its settings. Clicking Proceed will launch the task execution.
9. The task progress will be shown in a special window. You can stop the procedure by clicking
Cancel. Please keep in mind that the aborted procedure may still cause changes in the
destination folder(s).
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11 Additional recovery information
11.1 Recovery Wizard - detailed information
The below description of the Recovery Wizard refers to recovering partitions/disks from image
backups. If you need to recover files and folders, see Recovering files and folders.
11.1.1 Starting the Recovery Wizard
Start the Recovery Wizard by selecting Recovery → Disk and Partition Recovery in the main
program menu.
11.1.2 Archive selection
1. Select the archive. Acronis True Image HD will show the list of backup archives whose locations it
knows from the information stored in its database. If the program has not found the backup you
need (for example, when the backup was made in the recovery environment or by a previous
Acronis True Image HD version), you can find it manually by clicking Browse and then selecting
the backup location on the directory tree and choosing the backup in the right pane.
If the archive is located on removable media, e.g. CD, first insert the last CD and then insert disks in reverse
order when the Recovery Wizard prompts you.
Data recovery directly from an FTP server requires the archive to consist of files of no more than 2GB each. If
you suspect that some of the files are larger, first copy the entire archive (along with the initial full backup) to a
local hard disk or network share disk.
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When recovering a backup of Windows Vista or Windows 7 system disk containing restore points, some of your
restore points (or all of them) may be missing if you boot from the recovered system disk and open the System
Restore tool.
11.1.3 Recovery method selection
Select what you want to recover:
Recover whole disks and partitions
Having chosen a disk and partition recovery type, you may need to select the following option.
Recover chosen files and folders
If you are not going to recover the system, but only want to repair damaged files, select Recover
chosen files and folders.
You can recover files from disk/partition images only if they have the FAT or NTFS file systems.
11.1.4 Selecting a disk/partition to recover
The selected archive file can contain images of several partitions or even disks. Select which
disk/partition to recover.
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During a single session, you can recover several partitions or disks, one by one, by selecting one disk
and setting its parameters first and then repeating these actions for every partition or disk to be
recovered.
Disk and partition images contain a copy of track 0 along with the MBR (master boot record). It
appears in this window in a separate line. You can choose whether to recover the MBR and track 0 by
selecting the corresponding box. Recover the MBR if it is critical to your system booting.
When MBR recovery is chosen, the "Recover disk signature" box will appear in the bottom left corner
at the next step. Recovering disk signature may be desirable due to the following reasons:
1. Acronis True Image HD creates scheduled tasks using the signature of the source hard disk. If you
recover the same disk signature, you don't need to re-create or edit the tasks created previously.
2. Some installed applications use disk signature for licensing and other purposes.
3. If you use Windows Restore Points, they will be lost when the disk signature is not recovered.
4. In addition, recovering disk signature allows to recover VSS snapshots used by Windows Vista
and Windows 7's "Previous Versions" feature.
If the box is unselected, Acronis True Image HD generates a new disk signature for the recovered
drive. This may be needed when you use an image backup not for disaster recovery but for cloning
your Windows Vista hard drive to another one. Trying to boot Windows after cloning with both
drives connected will result in a problem. During Windows booting, its loader checks the disk
signatures of all the connected drives, and if it finds two identical disk signatures, the loader changes
the signature of the second disk, which would be the clone disk. Once this happens, the clone disk
would not be able to boot up independently of the original disk, because the MountedDevices fields
in the clone's registry reference the disk signature of the original disk, which will not be available if
the original disk is disconnected.
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11.1.5 Selecting a target disk/partition
1. Select a target disk or partition where you want to recover the selected image. You can recover
data to its initial location, to another disk/partition or to an unallocated space. The target
partition should be at least the same size as the uncompressed image data.
All the data stored on the target partition will be replaced by the image data, so be careful and watch for
non-backed-up data that you might need.
2. When recovering an entire disk, the program will analyze the target disk structure to see
whether the disk is free.
If there are partitions on the target disk, you will be prompted by the confirmation window stating
that the destination disk contains partitions, perhaps with useful data.
You will have to select between:


OK – all existing partitions will be deleted and all their data will be lost.
Cancel – no existing partition will be deleted, discontinuing the recovery operation. You will then
have to cancel the operation or select another disk.
Note that no real changes or data destruction will be performed at this time! For now, the program will just
map out the procedure. All changes will be implemented only when you click Proceed in the wizard's Summary
window.
11.1.6 Changing the recovered partition type
When recovering a partition, you can change its type, though it is not required in most cases.
To illustrate why you might need to do this, let's imagine that both the operating system and data
were stored on the same primary partition on a damaged disk.
If you are recovering a system partition to the new (or the same) disk and want to load the operating
system from it, you will select Active.
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Acronis True Image HD automatically corrects boot information during recovery of the system
partition to make it bootable, even if it was not recovered to the original partition (or disk).
If you recover a system partition to another hard disk with its own partitions and OS, most likely you
will need only the data. In this case, you can recover the partition as Logical to access the data only.
By default, the original partition type is selected.
Selecting Active for a partition without an installed operating system could prevent your computer from
booting.
11.1.7 Changing the recovered partition size and location
You can resize and relocate a partition by dragging it or its borders with a mouse on the horizontal
bar on the screen or by entering corresponding values into the appropriate fields.
Using this feature, you can redistribute the disk space among partitions being recovered. In this case,
you will have to recover the partition to be reduced first.
These changes might be useful if you are going to copy your hard disk to a new high-capacity one by creating its
image and recovering it to a new disk with larger partitions.
11.1.8 Assigning a letter to the recovered partition
Acronis True Image HD will assign an unused letter to a recovered partition. You can select the
desired letter from a drop-down list or let the program assign a letter automatically by selecting the
Auto setting.
You should not assign letters to partitions inaccessible to Windows, such as to those other than FAT
and NTFS.
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11.1.9 Migration method
Acronis True Image HD allows you to select a partition layout for a destination disk after restore
operation completion - see chapter If you have a new large hard drive (> 2TB) in your system to learn
about available options.
11.1.10 Setting recovery options
Clicking Options at the Finish step allows selecting the options for the recovery process (that is,
recovery process priority, etc.). The settings will be applied only to the current recovery task. Or, you
can edit the default options. See Setting default recovery options for more information.
11.1.11 Executing recovery
Up to this point, you can make changes in the created task by choosing the step you want to change
and editing its settings. If you click Cancel, no changes will be made to the disk(s). Clicking Proceed
will launch the task execution.
The task progress will be shown in a special window. You can stop the procedure by clicking Cancel.
However, it is critical to note that the target partition will be deleted and its space unallocated – the
same result you will get if the recovery is unsuccessful. To recover the "lost" partition, you will have
to recover it from the image again.
11.2 Setting default recovery options
To set the recovery options to be used by default during any data recovery, select Tools & Utilities →
Options → Recovery options. You can always restore the default recovery options to the values
preset during installation of Acronis True Image HD. To do this, click Reset the current to default on
the toolbar of the Options window. To reset just a single recovery option, select it on the left pane
and click Reset the current to default.
Clicking Reset all to default will reset all the default options (for backup, recovery, etc.) to their preset values, so
this button should be used with caution.
11.2.1 File recovery options
You can select the following file recovery options:

Recover files with their security settings - if the file security settings were preserved during
backup (see Backup security settings (p. 55)), you can choose whether to recover them or let the
files inherit the security settings of the folder where they will be recovered to. This option is
effective only when recovering files from file/folder archives.

Validate backup archive before recovery - if you suspect that the archive might have been
corrupted, check this option to verify the backup before recovery.

Check the file system after recovery - check this parameter to verify the integrity of the file
system after recovery. Verification of the file system is available only when recovering
disks/partitions under Windows and for FAT16/32 and NTFS file systems. Note, that the file
system will not be checked if a reboot is required during recovery, for example, when recovering
the system partition to its original place.
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11.2.2 Overwrite file options
This option is not applicable to recovery of disks and partitions from images.
By default, the program will overwrite existing files and folders, though more recent files and folders
are protected from overwriting.
You can set default filters for the specific types of files you wish to preserve during archive recovery.
For example, you may want hidden and system files and folders, newer files and folders, as well as
files matching selected criteria not to be overwritten by the archive files.
While specifying the criteria, you can use the common Windows wildcard characters. For example, to
preserve all files with extension .exe, add *.exe. My???.exe will preserve all .exe files with names
consisting of five symbols and starting with "my".
Unselecting the Overwrite existing files check box will give the files on the hard disk unconditional
priority over the archived files.
11.2.3 Recovery priority
The preset is Low.
The priority of any process running in a system determines the amount of CPU usage and system
resources allocated to that process. Decreasing the recovery priority will free more resources for
other CPU tasks. Raising recovery priority may speed up the recovery process as it takes resources
from other currently running processes. The effect will depend on total CPU usage and other factors.
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12 Scheduling tasks
12.1 Scheduled tasks
Acronis True Image HD allows you to schedule periodic backup. Doing so will give you peace of mind,
knowing that your data is safe.
You can create more than one independently scheduled task. For example, you can back up your
current project daily and back up the system disk once a week.
One consideration in choosing a backup schedule is media management. For example, if you’re
backing up to a recordable DVD, you must be prepared to insert a blank disk whenever the schedule
runs. On the other hand, if you schedule backups to run when you’re not around, you must always
think ahead and make sure the drive has the necessary media ready. If, on the other hand, you’re
backing up to a hard disk or network device that can stay connected all the time, this problem is less
likely to occur.
If you are performing a scheduled backup task to a removable drive, the backup process will begin
automatically when the device is plugged in, but only when a scheduled backup has been missed. The
removable drive must be the same as the one used for all previous backups; if you plug-in another removable
drive, the backup process won’t start.
You can schedule a new task:



by clicking Edit schedule... while creating a backup task, or
in the Backup wizard or Validate wizard at the Scheduling step, or
by clicking Create Backup Task or Create Validation Task on the toolbar of the Tasks and Log
screen.
To manage the scheduled tasks, click Tasks and Log on the sidebar and you will go to the Tasks
management screen with the Scheduled tasks tab selected by default in the right pane. The tab
displays all scheduled tasks along with their name, status, schedule, last run time, last result, and
owner.
By default you see only your own tasks, but you have the option to view or manage tasks of other
users. To do so, select Tools & Utilities → Options → Appearance from the main program menu.
Then choose Filter and unselect the Show only tasks created by the current user check box.
You can change the task parameters by editing them. This is performed in the same way as creation,
however, the earlier selected options will be set, so you only have to enter the changes. To edit a
task, select it and click Edit on the toolbar.
If you want to make changes only in a task schedule, select the task and click Change Schedule on the
toolbar.
To delete a task with confirmation, select it and click Delete on the toolbar.
To rename a task, select it, click Rename on the toolbar and enter the new task name.
You can also start execution of a selected task at any moment by clicking Start on the toolbar.
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If you do not need to run a scheduled task for some time, but intend to use it again in the future, you
can disable the task for the time being by clicking Disable on the toolbar and then re-enable it when
required. So it is not necessary to recreate the task from scratch.
When you need to create several similar tasks, select a task, click Clone on the toolbar, then rename
the cloned task and introduce the required changes.
In addition, all the above actions can be chosen from the shortcut menu that you open by rightclicking on a selected scheduled task.
The same operations are available for unscheduled tasks listed on the Unscheduled tasks tab. If
while editing an unscheduled task you set up any of the scheduling options, that task moves from the
Unscheduled tasks tab to the Scheduled tasks tab.
12.2 Creating scheduled tasks
To create a scheduled task:

Click Schedule while creating or editing a backup or validation task.
12.2.1 Scheduling
The Scheduling window allows you to specify the task execution periodicity.
Choose one of the following:

Do not schedule - the task will be saved, but not launched automatically. You will be able to
launch it later from the Tasks management window.






Once only (p. 77) - the task will be executed once at the specified time and day
Upon event (p. 77) - the task will be executed upon an event
Periodically - the task will be executed periodically at a specified frequency
Daily - the task will be executed once a day or once every several days
Weekly - the task will be executed once a week or once every several weeks on the selected day
Monthly (p. 79) - the task will be executed once a month on the selected day
Note: Scheduling options that are grayed out are available for Acronis Online Backup and in the full version of
the product. To learn more about the upgrade of Acronis True Image HD, please click Get the full version on the
product's toolbar.
Credentials
Under Windows XP and later operating systems, you will have to specify the name of the user that
owns the executed task, otherwise no scheduled execution will be available.
To specify credentials:


Enter the user name in the User name field. By default, this field displays the current user name.
Enter a password. If a password is not entered, the scheduled task will not run.
To postpone a scheduled task until the next time the computer is not in use (screen saver is displayed
or computer is locked), check the Run the task only when the computer is idle box.
If the computer is switched off when the scheduled time comes, the task won't be performed, but
you can force the missed task to run at the next system start-up. To do so, select the If missed, run
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the task at startup parameter. The option does not work when your computer wakes up from
“sleep” or “hibernate” mode.
If you schedule a task for performing backup to a a USB flash drive or external HDD, two more check
boxes appear on the scheduling screen – If missed, run the task when device is attached and Run
task only if the current device is attached. Selecting the first box will let you perform a missed
backup when the USB storage device is attached if it was disconnected at the scheduled time. If you
want the missed task to be performed only when the same device is attached, also select the Run
task only if the current device is attached box. Otherwise the missed task will run when any USB
storage device is attached.
Run the task upon HDD alarm – (available if Acronis Drive Monitor is installed) – if enabled, the task
will run as soon as there is an alarm on Acronis Drive Monitor about a potential problem with one of
the hard disks in the task. Acronis Drive Monitor is a hard drive health monitoring utility based on
information received from hard drive S.M.A.R.T. reports, Windows logs, and its own scripts.
Some of these options might be disabled depending on the operating system.
12.2.1.1
One time execution parameters
You can set up the following parameters for one time task execution:

Start at (hours and minutes) - set the task's start time. Enter hours and minutes manually, or set
the desired start time, by using the up and down buttons.


Start date (day, month and year) - select the date from the calendar.

To postpone a scheduled task until the next time the computer is not in use (screen saver is
displayed or computer is locked), select the Run the task only when the computer is idle check
box.

Run the task upon HDD alarm – (available if Acronis Drive Monitor is installed) – if enabled, the
task will run as soon as Acronis Drive Monitor alarms over a potential problem with one of the
hard disks in the task. Acronis Drive Monitor is a hard drive health monitoring utility based on
information received from S.M.A.R.T. reports of hard drives, Windows logs, and its own scripts.
If the computer is switched off when the scheduled time comes, the task won't be performed,
but you can force the missed task to run at the next system start-up. To do so, select the If
missed, run the task at startup check box. The option does not work when your computer wakes
up from a “sleep” or “hibernate” mode.
12.2.1.2
Upon event execution parameters
You can set up the following parameters for the Upon event task execution:

Run this task at - select an event from the list:
- System startup – the task will be executed at every OS startup
- System shutdown – the task will be executed at every computer shutdown or reboot
- User logon – the task will be executed each time the current user logs on to the OS
- User logoff – the task will be executed each time the current user logs off the OS

If you want to run a task only at the first occurrence of the event on the current day, check the
Once a day only parameter.

You can also specify when the task is to be run for the first time by setting the task Start date
parameter.
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As the Winlogon service of Windows Vista and later operating systems is totally different from the one of
previous Windows operating systems, scheduling task execution on System shutdown and User logoff is
disabled.
12.2.1.3
Periodical execution parameters
You can specify how often the task will be run:

Run every: - specify the time (hours, minutes, or seconds) between runs for the task being
scheduled. For example, if you entered 40 minutes, the task will be run every 40 minutes after
the previous run was started.

If the computer is switched off when the scheduled time comes, the task won't be performed,
but you can force the missed task to run at the next system start-up. To do so, select the If
missed, run the task at startup check box. The option does not work when your computer wakes
up from a “sleep” or “hibernate” mode.

To postpone a scheduled task until the next time the computer is not in use (screen saver is
displayed or computer is locked), select the Run the task only when the computer is idle check
box.

Run the task upon HDD alarm – (available if Acronis Drive Monitor is installed) – if enabled, the
task will run as soon as Acronis Drive Monitor alarms over a potential problem with one of the
hard disks in the task. Acronis Drive Monitor is a hard drive health monitoring ultility based on
information received from S.M.A.R.T. reports of hard drives, Windows logs, and its own scripts.
You can also specify when the task is to be run for the first time by setting the task Start date
parameter.
12.2.1.4
Daily execution parameters
You can set up the following parameters for daily task execution:

Start at: (hours and minutes) - set the task's start time. Enter hours and minutes manually, or set
the desired start time, by using the up and down buttons.

If the computer is switched off when the scheduled time comes, the task won't be performed,
but you can force the missed task to run at the next system start-up. To do so, select the If
missed, run the task at startup check box. The option does not work when your computer
wakes up from “sleep” or “hibernate” mode.

To postpone a scheduled task until the next time the computer is not in use (screen saver is
displayed or computer is locked), select the Run the task only when the computer is idle check
box.
Run the task upon HDD alarm – (available if Acronis Drive Monitor is installed) – if enabled, the task
will run as soon as there is an alarm on Acronis Drive Monitor about a potential problem with one of
the hard disks in the task. Acronis Drive Monitor is a hard drive health monitoring utility based on
information received from hard drive S.M.A.R.T. reports, Windows logs, and its own scripts.
Then, choose the periodicity:



Every day - the task will be performed every day
Every weekday - the task will be performed only on weekdays
Every (...) days - specify the interval of task performance (once every several days)
Run the task every (...) hours until the end of the day - check this box if you want to make periodic
backups within one day. This feature may be useful if you have a large amount of constantly changing
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data, thus, for example, you can schedule an incremental backup which will be made several times a
day.
You can also specify when the task is to be run for the first time by setting the task Start date
parameter.
12.2.1.5
Weekly execution parameters
You can set up the following parameters for weekly task execution:

Start at: (hours and minutes) - set the task's start time. Enter hours and minutes manually, or set
the desired start time, by using the up and down buttons.

If the computer is switched off when the scheduled time comes, the task won't be performed,
but you can force the missed task to run at the next system start-up. To do so, select the If
missed, run the task at startup check box. The option does not work when your computer
wakes up from “sleep” or “hibernate” mode.

To postpone a scheduled task until the next time the computer is not in use (screen saver is
displayed or computer is locked), select the Run the task only when the computer is idle check
box.

Run the task upon HDD alarm – (available if Acronis Drive Monitor is installed) – if enabled, the
task will run as soon as there is an alarm on Acronis Drive Monitor about a potential problem
with one of the hard disks in the task. Acronis Drive Monitor is a hard drive health monitoring
utility based on information received from hard drive S.M.A.R.T. reports, Windows logs, and its
own scripts.
Then, choose periodicity:

Every (...) weeks - specify the interval of task performance (for example: Every 2 weeks - the task
will be performed once every two weeks)
And select the days on which to execute the task.
You can also specify when the task is to be run for the first time by setting the task Start date
parameter.
12.2.1.6
Monthly execution parameters
You can set up the following parameters for monthly task execution:

Start at: (hours and minutes) - set the task's start time. Enter hours and minutes manually, or set
the desired start time, by using the up and down buttons.

If the computer is switched off when the scheduled time comes, the task won't be performed,
but you can force the missed task to run at the next system start-up. To do so, select the If
missed, run the task at startup check box. The option does not work when your computer wakes
up from “sleep” or “hibernate” mode.

To postpone a scheduled task until the next time the computer is not in use (screen saver is
displayed or computer is locked), select the Run the task only when the computer is idle check
box.

Run the task upon HDD alarm – (available if Acronis Drive Monitor is installed) – if enabled, the
task will run as soon as there is an alarm on Acronis Drive Monitor about a potential problem
with one of the hard disks in the task. Acronis Drive Monitor is a hard drive health monitoring
utility based on information received from hard drive S.M.A.R.T. reports, Windows logs, and its
own scripts.
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Then choose periodicity:

On the (...) (...) - select numeral and the day of the week (example: The First Monday - the task
will be performed on the first Monday of every month)

On every (...) - select date(s) for task performance (example: you may want the task to be run on
the 10th, 20th, and Last day of the month)
You can also specify when the task is to be run for the first time by setting the task Start date
parameter.
12.2.2 Credentials
Under Windows XP and later operating systems you will have to specify the name of the user that
owns the executed task, otherwise no scheduled execution will be available.
To specify Credentials:

Enter the user name in the Enter the user name field. By default, this field displays the current
user name.

Enter a password and confirm it in the respective fields. If a password is not entered, the
scheduled task may not run.
12.3 Editing scheduled tasks
The Edit command is used to change any task parameters.
To edit a scheduled task:


Select the scheduled task you want to edit
Right-click on it, then select Edit in the context menu.
12.4 Renaming scheduled tasks
Rename allows you to give your task a more appropriate name.
To rename a scheduled task:



Click on the scheduled task you want to rename to select it
Right-click on the task, and select Rename in the context menu
Enter the appropriate name for the scheduled task
12.5 Deleting scheduled tasks
To delete a scheduled task:



Select the scheduled task you want to delete
Right-click on the task, and select Delete in the context menu
Confirm the operation
12.6 Scheduled task credentials
Under Windows XP, Windows Vista and Windows 7 you will have to specify the name of the user that
owns the executed task, otherwise no scheduled execution will be available.
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13 Creating bootable media
13.1 Creating Linux-based rescue media
You can run Acronis True Image HD from an emergency boot disk on a bare-metal system or a
crashed computer that cannot boot. You can even back up disks on a non-Windows computer,
copying all its data into the backup archive by imaging the disk one sector at a time. To do so, you
will need bootable media that has a copy of the standalone Acronis True Image HD version installed
on it.
You can create bootable media using the Bootable Media Builder. For this, you will need a blank CDR/RW, a blank DVD+R/RW or any other media from which your computer can boot, such as a Zip
drive.
Acronis True Image HD also provides the ability to create an ISO image of a bootable disc on the hard
disk.
If you have other Acronis products, such as Acronis Disk Director Suite installed on your computer,
you can include standalone versions of these programs on the same bootable disk as well.
If you have chosen not to install the Bootable Media Builder during Acronis True Image HD installation, you will
not be able to use this feature.
When booting from the Rescue Media, you cannot perform backups to disks or partitions with Ext2/Ext3,
ReiserFS, and Linux SWAP file systems.
1. Choose Create Bootable Rescue Media in the Tools & Utilities menu. You can also run the
Bootable Rescue Media Builder without loading Acronis True Image HD by choosing Programs →
Acronis → Acronis True Image HD → Bootable Rescue Media Builder from the Start menu.
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2. Select which components of the Acronis programs you want to place on the bootable media.
Acronis True Image HD offers the following components:
Acronis True Image OEM full version
Includes support of USB, PC Card (formerly PCMCIA) and SCSI interfaces along with the storage
devices connected via them, and therefore is strongly recommended.
Acronis System Report
This component allows you to generate a system report after booting from the rescue media
when both Windows and Acronis True Image OEM full version cannot start.
In the next window you can set Bootable media startup parameters in order to configure rescue
media boot options for better compatibility with different hardware. Several options are
available (nousb, nomouse, noapic, etc.). For all the available startup parameters see Startup
Parameters (p. 141). These parameters are provided for advanced users. If you encounter any
hardware compatibility problems while testing boot from the rescue media, it may be best to
contact Acronis Technical Support.
The Start automatically after parameter specifies the timeout interval for the boot menu. If this
parameter is not specified, the program will display the boot menu and wait for you to select
whether to boot the OS or the Acronis component. If you set, for example, 10 sec for Acronis
rescue media, the standalone Acronis True Image HD will launch 10 seconds after the menu is
displayed.
To find out more about components of other Acronis products, see their respective user guides.
3. Select the type of bootable media (CD-R/RW, DVD+R/RW or 3.5” diskettes) to create. If your BIOS
has this feature, you can create other bootable media such as removable USB flash drives. You
can also choose to create a bootable disk ISO image.
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When using 3.5" diskettes, you will only be able to write one component at a time (for example, the full version
of Acronis True Image HD) on a set of diskettes. To write another component, start Bootable Media Builder
again.
1. If you are creating a CD, DVD or any removable media, insert a blank disc so the program can
determine its capacity. If you choose to create a bootable disc ISO image, specify the ISO file
name and the folder in which to place it.
2. Next, the program will estimate how many blank diskettes are required (in case you have not
chosen ISO or CD/DVD) and give you time to prepare them. When you are finished, click Proceed.
After you create a bootable media, mark it and keep it in a safe place.
Please keep in mind that the backups created by the later program version may be incompatible with
the previous program versions. Due to this reason, we strongly recommend that you create a new
bootable media after each Acronis True Image HD upgrade. One more thing you should remember –
when booting from the rescue media and using a standalone version of Acronis True Image HD, you
cannot recover files and folders encrypted with use of the encryption feature available in Windows
XP and later operating systems. For more information see File-level security settings (p. 55). On the
other hand, backup archives encrypted using the Acronis True Image HD encryption feature can be
recovered.
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14 Exploring archives and mounting images
Acronis True Image HD offers two kinds of archive contents management: mounting and exploring
for images.
Mounting images as virtual drives lets you access them as though they were physical drives. Such
ability means that:


a new disk with its own letter will appear in the drives list

you will be able to use the virtual disk in the same way as the real one: open, save, copy, move,
create, delete files or folders. If necessary, the image can be mounted in read-only mode.
using Windows Explorer and other file managers, you can view the image contents as if they
were located on a physical disk or partition
The operations described in this chapter are supported only for the FAT and NTFS file systems.
Please keep in mind that, though both file archives and disk/partition images have a default ".tib"
extension, only images can be mounted. If you want to view file archive contents, use the Explore
operation. The following is a brief summary of the Explore vs Mount operation:
Explore
Mount
Archive type
Disk or partition image
Partition image
Assigning a letter
No
Yes
Archive modification
No
No
File extraction
Yes
Yes
14.1 Mounting an image
1. Start the Mount Wizard by selecting Tools & Utilities → Mount Image in the main program
menu or by right-clicking on an image archive on the Data recovery and backup management
screen and selecting Mount Image in the shortcut menu.
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2. Select the archive for mounting.
3. Select a partition to mount as a virtual disk. (Note that you cannot mount an image of the entire
disk except in the case when the disk consists of one partition). If the image contains several
partitions, by default all of them will be selected for mounting with automatically assigned drive
letters. If you would like to assign different drive letters to the partitions to be mounted, click
Options.
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You can also select a letter to be assigned to the virtual disk from the Mount letter drop-down
list. If you do not want to mount a partition, select Do not mount in the list or unselect the
partition's checkbox.
4. Having finished the settings, click Proceed to connect the selected partition images as virtual
disks.
5. After the image is connected, the program will run Windows Explorer, showing its contents. Now
you can work with files or folders as if they were located on a real disk.
14.2 Unmounting an image
We recommend that you unmount the virtual disk after all necessary operations are finished, as
maintaining virtual disks takes considerable system resources. If you do not unmount the disk, it will
disappear after your computer is turned off.
To disconnect the virtual disk, choose Tools & Utilities → Unmount Image, select the disk to
unmount and click OK.
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If you have mounted several partitions, by default all of them will be selected for unmounting. You
can disconnect all mounted drives together or disconnect only those you do not need mounted
anymore.
You can also do this in Windows Explorer by right-clicking on the disk icon and choosing Unmount.
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15 Searching backup archives and their content
15.1 Searching
In addition to the ability to explore backup archives, Acronis True Image HD provides a search facility
for tib archives themselves, for files in tib archives only, as well as offering full-text search in the
comments to archives. This facilitates searching for the information you need for using Acronis True
Image HD and for recovering files from your backup archives. Here's how you can search for the data
you need.
1. Enter a search string into the Search field at the top right of the Acronis True Image HD window
and then click the magnifying glass icon. You will be taken to the Data recovery and backup
management screen. The search results are output in the corresponding tab of the window.
2. By default the search is performed in all the sources where Acronis True Image HD can search
information. You can select an information source of interest by choosing the appropriate area
among Backup names and Backup contents.
Acronis True Image HD cannot perform search on network shares, Acronis Online Storage, and devices that are
recognized by Windows as Devices with removable storage.

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The Backup names area shows the results of the search for tib archives by archive filename.
Double-clicking on a filename opens the corresponding archive in Windows Explorer where you
can explore the archive contents. You can validate or recover the archive by right-clicking on its
filename and choosing the appropriate item in the shortcut menu. The shortcut menu contains
the following items: Recover, Mount (for image backups), Validate, Move, Remove, Explore
backup, Edit Comments, and Details buttons for tib archives.
Copyright © Acronis, Inc., 2000-2011

The Backup contents area shows results of searches for files and folders in tib archives. Doubleclicking on a filename opens the file. You can recover the file by right-clicking on its filename and
choosing Recover in a shortcut menu. This shortcut menu also enables you to open the file or the
parent folder that contains that file.
To help you better understand the search results, here is some information on the algorithms used
by the Search feature.
1. When searching files in tib archives you can type all or part of the filename and use the common
Windows wildcard characters. For example, to find all batch files in the archives, type "*.bat".
Typing my???.exe will allow you to find all .exe files with names consisting of five symbols and
starting with "my". It should be noted that search is case-insensitive, i.e. "Backup" and "backup"
is the same search string. Furthermore, the search stops after the program finds 100 files
corresponding to a search criterion you have typed. If the search results do not contain the file
you need, you will have to refine the search criterion.
When a file is included in several backups and it has not been modified, the search results will show it only
once in the oldest backup file. If such a file has been changed, the search results will show all backup files
containing differing versions of the file.
2. Search in the comments to backup archives is carried out differently. First of all, you cannot use
"*" and "?" as Windows wildcard characters. As in this case the program uses full text search, it
will just find all occurrences of these characters in the comments (if any). The full text search
uses the following rules:

Search criteria consist of words separated by space character(s) or by a logical operator: "AND",
"OR", "NOT" (please, take note of the upper case).

Only one logical operator is allowed (the first one that occurs in a search string), otherwise they
are ignored and interpreted as search words.

All space-separated words must be in a topic for successful match.
The Backup names area shows the archive files whose comments satisfy the search criterion.
Double-clicking on an archive opens it for exploring.
15.2 Windows Search and Google Desktop integration
Acronis True Image HD has plug-ins for Google Desktop and Windows Search (WDS). If you use any of
these search engines on your computer, Acronis True Image HD will detect the search engine you use
and install an appropriate plug-in for indexing your tib backup archives. Indexing of backups will
speed up searches in the backup archives. After such indexing you will be able to search archive
content by entering a filename into the Google Desktop or Windows Search deskbar query field
without opening Acronis True Image HD. The search results will be shown in a browser window.
Using the search results you can:

Select any file and open it for viewing and/or save that file back to anywhere in the file system
(not in the archive) or where it was before

See in which archive a given file is stored and recover that archive
Google Desktop has a "Quick Find" window. This window is filled with the most relevant results from
your computer. The results change as you type, so you can quickly get to what you want on your
computer. Windows Search provides similar functionality.
In addition to indexing the files in backup archives by their names, the Google Desktop and Windows
Search provide Acronis True Image HD with the ability to perform full-text indexing of many files in
tib archives, so you will be able to use this feature and perform searches of the files' content.
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Full-text indexing of files in backup archives is provided only for the file types recognizable by Google Desktop
and Windows Search. They recognize text files, Microsoft Office files, all Microsoft Office Outlook and Microsoft
Outlook Express items, and more.
Google Desktop and Windows Search have no access to Acronis Secure Zone, so these search engines will be
unable to search and index archives in the zone.
15.2.1 Using Google Desktop with Acronis True Image HD
If you do not have Google Desktop, it can be downloaded for free from Google's Web site. Click
Google Desktop and follow the instructions for download and installation.
To enable using Google Desktop for searching files in tib archives:
1. To install the plug-in, choose Tools & Utilities on the sidebar. Then click Search settings on the
right pane and select the appropriate check box in the Desktop Search Options window. The
following window appears.
2. Verify that the plug-in is installed. Right-click on the Google Desktop icon in your system tray and
select Options in the context menu. Google Desktop opens the Preferences window in your
browser. Make sure that Acronis Indexer (Acronis Backups) is selected in the Indexing Plug-ins
area.
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3. Right-click on the Google Desktop icon in your system tray once more and select Indexing → ReIndex. Click Yes in the confirmation window that appears. Google Desktop will add all the new
content to the existing index.
Give Google Desktop some time for indexing all tib files on your computer's hard disks and adding
the indexing information to its index database. The required time depends on the number of tib
archives and the number of files they contain.
After for example an hour, check whether Google Desktop has indexed the tib archives by entering in
its query field the name of a file which you know for sure that you backed up. If Google Desktop has
completed indexing, it will show you the tib archives where it has found the file.
If you want to see all the search results, click the "See all N results in a browser" and you will see
something like the screen shot below.
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Clicking in the browser window on a line related to the desired file version opens a small dialog with
just two options: View and Recover.
Choosing View starts the application associated with this file type and opens the file. Choosing
Recover starts Acronis True Image HD and you can then recover the file to a desired location.
15.2.2 Using Windows Search with Acronis True Image HD
If you use any edition of Windows Vista or Windows 7 that has built-in Desktop Search functionality
or Windows Desktop Search 3.0 or later, you can enable Windows Search support for tib files.
If you do not have Windows Search installed, but would like to use it, you can download Windows
Search 4.0 for free from Microsoft's Web site. To download, click Windows Search 4.0. Double-click
on the downloaded file and follow the instructions for installation.
Windows Search does not support indexing of zip files content.
To use Windows Search support:
1. To register the plug-in, choose Tools & Utilities on the sidebar. Click Search settings on the right
pane and select the appropriate check box in the Desktop Search Options window. After
successful registration of the plug-in Acronis True Image HD will display the "Plug-in registration
succeeded" information window.
2. You can verify that the tib support is enabled. Right-click on the Windows Search icon in your
system tray and select Windows Desktop Search Options… in the context menu. The following
window appears. Make sure that the "tib://..." item is present in the Included Locations list.
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To open the Indexing Options window in Windows Vista, open the Control Panel and then double-click the
Indexing Options icon. The Windows Vista indexing options have some differences in content and
appearance, though most of the following information is applicable to Windows Vista as well.
3. Click Advanced, select the File Types tab and then make sure that the tib extension is selected
and ".tib IFilter" is shown in the Filter Description field. Select Index Properties and File
Contents.
4. Click OK and while the Indexing Options window is open, check that the disks where you store
your tib backup archives are shown in the "Included Locations" list. If the list does not contain
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those disks, the tib files will not be indexed. To include the disks, click Modify and select them in
the window that appears.
If you store backups on a network share, Windows Search can index them too. You just have to add the share to
the Indexed Locations list by typing the appropriate UNC path after selecting the Add UNC Location tab of
Advanced Options.
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Give Windows Search some time for indexing all tib files on your computer's hard disks and adding
the indexing information to its index database. The required time depends on the number of tib
archives and the number of files they contain. After completing the indexing, the Desktop Search will
be able to search files in tib backup archives. The search engines in WDS and Windows Vista have
similar functionalities, though search results are presented somewhat differently:
Windows Search results
Windows Vista Search results
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16 Other operations
16.1 Validating backup archives
The validation procedure checks whether you will be able to recover data from a particular backup,
so when you select for validation:


a full backup, the program validates the full backup only.
an incremental backup, the program validates the initial full backup, the selected incremental
backup, and the whole chain (if any) of backups to the selected incremental backup.
This information can be helpful, for example, when you find out that a backup archive comprising a
full backup and a chain of incremental ones is corrupted. To troubleshoot the archive, do as follows.
First of all validate the full backup. If it is damaged, all the archive will be useless. When it is not
damaged, proceed to validating incremental backups starting from the oldest, until you find the
culprit. All incremental backups made after the corrupted one will be unusable, but you will be able
to recover the data at least from the previous backups.
You can perform such validations using the Validate Wizard.
1. To validate an archive, click Recovery on the sidebar.
2. Select the archive to validate and click Validate on the toolbar.
3. Clicking Proceed will start the validation procedure. After the validation is complete, you will see
the results window. You can cancel validation by clicking Cancel.
16.2 Viewing Tasks and Logs
Acronis True Image HD has a Tasks and Log screen that allows you to view its working logs. The logs
can provide information, for instance, about creating backup or validation results, including reasons
for any failures.
Most Acronis True Image HD operations write their own entries in the logs, though logs are not
provided for image mounting/unmounting and bootable media creation.
The logs contain only partial information on operation of Acronis Online Backup. The remaining
information on operation of those features is written to their own log. That log is not available to
users as it is intended for Acronis Support personnel to help in troubleshooting the issues users have
with those features. It is included in Acronis System Report.
To open the Tasks & Log screen, click Tasks & Log on the sidebar. By default, the screen opens with
the Logs tab selected. The tab shows logs for the selected date. If there are no logs for that date, an
appropriate message appears.
The color marks in the calendar show information about the days with tasks completed with errors,
and successfully completed tasks. The current day is highlighted in bold font. Clicking a day marked
with a scheduled task shows the task(s) scheduled for this date.
The buttons with left and right arrows at the sides of the calendar allow you to browse the months
being shown in the calendar. If you have gone several months back or forward, clicking the Today
button will quickly return you to the current month and date.
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Clicking any day in the past takes you to the Log tab and shows logs for the selected date. If there are
no logs for that date, an appropriate message appears.
When the Log tab is selected, the upper pane shows the calendar, while the lower one shows logs'
contents.
To view the logs for a specific period, select the period by clicking the right arrow buttons in the
From: and To: fields of the Show for the period area. Clicking the arrow in the From: field opens a
pop-up calendar where you can set the start day of the period by double-clicking the appropriate
day. Then set the end day using the same procedure for the To: field. You can change months and
years in the pop-up calendars using the left and right arrows in the month name area. In addition,
you can enter the desired period start and end dates directly in the fields. If you would like to see all
the logs, click the Show all button.
To delete a log entry, select it and click the Delete button on the toolbar. To delete all log entries,
click the Delete all button. You can also save a log entry to file by clicking the Save button. To save all
logs to file, click Save all.
If any step shown in the logs was terminated by an error, the corresponding log will be marked with a
red circle with a white cross inside.
The three buttons to the right control message filters: the white cross in the red circle filters error
messages, the exclamation mark in a yellow triangle filters warnings, and the "i" in the blue circle
filters information messages.
To better view the details of the current step, you can hide the calendar by clicking the Up arrow at
the top right of the calendar pane. This will enlarge the logs area. To view the calendar again, click
the Down arrow at the top right of the calendar pane.
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16.3 Managing backup archives
After a while you may wish (or be forced) to manage your backup archives, for example, in order to
free up some space for new backups by removing the oldest backups or those you no longer need. As
now Acronis True Image HD stores information about the backup archives in a metadata information
database, you must manage backup archives (e.g. delete or move some of them) by using the
program's tools and not Windows Explorer. To manage your backup archives, go to the Data
recovery and backup management screen by selecting Recovery on the sidebar.
The Disk backups tab lists the image backups.
The shortcut menu opened by right-clicking on a desired backup archive provides the following
operations with backups:





Explore - see Exploring archives and mounting images (p. 84)

Rename - renaming backup archives or individual backups (a backup is renamed only in the
program's metadata database, however, the backup filename remains unchanged)



Move - see Moving backup archives (p. 99)
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Recover - see Recovery Wizard - detailed information (p. 68)
Validate Archive - see Validating backup archives (p. 96)
Mount Image (only for images) - see Mounting an image (p. 86)
Edit Comments - editing comments made during backup creation or adding comments for a
scheduled backup that ran unattended
Remove - see Removing backup archives (p. 99)
Details - viewing detailed information on the selected backup
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16.4 Removing backup archives
You may want to remove backups and backup archives you no longer need. Because Acronis True
Image HD stores information on the backup archives in a metadata information database, deleting
unneeded archive files using Windows Explorer will not delete information about these archives from
the database and Acronis True Image HD will consider that they still exist. This will result in errors
when the program tries to perform operations on the backups that no longer exist. So you must only
remove obsolete backups and backup archives using the tool provided by Acronis True Image HD. To
remove the entire backup archive, select it and click Remove on the toolbar or right-click on the full
backup of the backup archive and choose Remove in the shortcut menu. The following screen
appears:
If you click Delete, the program will remove the backup archive from its metadata information
database as well as from the hard disk.
16.5 Moving backup archives
Now Acronis True Image HD allows you to move backup archives to another location. This may come
in handy if you want to free space for a new backup, but want to keep an earlier backup archive at
another location, for example, a network share. Another possible scenario - you want to recover a
disk used for keeping your archives. As the program cannot recover if the backup archive is on the
same disk you are going to recover, you need to move the archive to another hard disk.
1. Select the archive for moving after clicking Recovery on the sidebar.
2. To move the archive, select it on the Data recovery and backup management screen. If the
archive consists of several backups, you can select any of them because Acronis True Image HD
always moves the entire archive.
3. After making your selection, right-click and choose Move in the shortcut menu.
4. When moving is complete, the path to the archive will change in the Path column of the Data
recovery and backup management screen.
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17 Transferring the system to a new disk
17.1 General information
Sooner or later, most computer users find that their hard disk is too small. If you just don't have
space for more data, you can add another disk just for data storage as described in the following
chapter.
However, you might find that your hard disk does not have enough space for the operating system
and installed applications, preventing you from updating your software or installing new applications.
In this case, you have to transfer the system to a higher-capacity hard disk.
To transfer the system, you must first install the disk in the computer (see details in Hard disks and
boot sequence (p. 135)). If your computer doesn't have a bay for another hard disk, you can
temporarily install it in place of your CD drive or use a USB connection to the external target disk. If
that is not possible, you can clone a hard disk by creating a disk image and recovering it to a new
hard disk with larger partitions.
There are two transfer modes available: automatic and manual.
In the automatic mode, you will only have to take a few simple steps to transfer all the data,
including partitions, folders and files, to a new disk, making it bootable if the original disk was
bootable.
There will be only one difference between these disks – partitions on the newer disk will be larger.
Everything else, including the installed operating systems, data, disk labels, settings, software and
everything else on the disk, will remain the same.
This is the only result available in the automatic mode. The program can only duplicate the original disk layout
to the new one. To obtain a different result, you will have to answer additional questions about cloning
parameters.
The manual mode will provide more data transfer flexibility. You will be able to select the method of
partition and data transfer:



as is
new disk space is proportionally distributed between the old disk partitions
new disk space is distributed manually
On program screens, damaged partitions are marked with a red circle and a white cross inside in the
upper left corner. Before you start cloning, you should check such disks for errors and correct the
errors using the appropriate operating system tools.
The current Acronis True Image HD version does not support cloning of dynamic disks.
Before you select a migration method, you need to know some particular information about your
source hard drive and a destination disk:
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1. Does your hardware support UEFI?
Since UEFI is a rather new standard, not all systems support it. Also, 32bit Windows and 64bit
Windows prior to Windows Vista SP1 do not support booting in UEFI.
Also before starting migration, you need to know whether your operating system is now
booted in BIOS or UEFI. Please see Unified Extensible Firmware Interface section to learn if
UEFI is supported in your system, and how to enable/disable booting from UEFI.
2. Does your operating system support GPT?
If your destination disk capacity is larger than 2 TB, you need to convert the disk to a GPT
style (p. 107) to use the disk space beyond 2 TB: with MBR partition style, only 2 TB will be
accessible in Windows.
Since not all operating systems support GPT, make sure the operating system on your source
partition supports GPT. See Partition layouts (p. 107) topic to know whether your operating
system supports GPT.
3. Is your destination disk size larger than 2 TB?
If a destination hard drive is larger than 2 TB, please see Table 1 (p. 107) for description of
available options.
If a hard drive you are to migrate the system is less than 2 TB, please see Table 2 (p. 110) for
description of available options.
17.2 Security
Please note the following: if the power goes off or you accidentally press RESET during the transfer,
the procedure will be incomplete and you will have to partition and format or clone the hard disk
again.
No data will be lost because the original disk is only being read (no partitions are changed or resized).
The system transfer procedure does not alter the original disk at all. After the procedure finishes, you
might want to format the old disk or securely wipe the data it contains. Use Windows tools or
Acronis DriveCleanser for these tasks.
Nevertheless, we do not recommend that you delete data from the old disk until you are sure it is
correctly transferred to the new disk, the computer boots up from it and all applications work.
17.3 Executing transfers
For best results, install the target (new) drive where you plan to use it and the source drive in
another location, e.g. in an external USB enclosure. This recommendation is especially important for
laptops.
To start cloning, select Tools & Utilities → Clone disk in the main program menu.
See section "Disk cloning" (p. 102) for step-by-step instructions.
18 Disk management
Acronis True Image HD provides a set of powerful and easy-to-use hard disk utilities. The Add New
Disk Wizard will help you to add a new hard disk to your computer. Extended Capacity Manager will
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help you to allocate your hard disk space beyond 2 TB. Trim SSD Wizard will let you improve write
operations' speed on a solid-state drive (SSD).
Add New Disk
Add New Disk Wizard helps you to add a new hard disk drive to your computer. You will be able to
prepare the new hard disk drive by creating and formatting new partitions on this hard disk.
Click the Add New Disk item to invoke the Add New Disk Wizard.
Extended Capacity Manager
Extended Capacity Manager (p. 26) allows users to allocate and use the entire hard disk space
beyond 2 TB.
Click the Disk Extended Capacity item to invoke the Extended Capacity Manager Wizard (p. 26).
Trim SSD
Use Trim SSD Wizard (p. 122) to mitigate natural degradation of write operations' speed on a solidstate drive (SSD) working under Windows Vista and earlier.
Click the Trim SSD item to invoke the Trim SSD Wizard and optimize the performance of SSD storage
devices connected to your machine.
18.1 Disk cloning
You might find that your hard disk does not have enough space for the operating system and
installed applications, preventing you from updating your software. In this case, you have to transfer
the system to a higher-capacity hard disk.
Acronis True Image HD makes data transferring from one disk to another (disk cloning) quite easy
and clear.
To clone a disk:

On the sidebar, click Tools & Utilities and select Clone Disk, or on the toolbar, click Tools &
Utilities and select Clone Disk.

Follow the Disk Clone Wizard steps:








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Selecting clone mode
Selecting source disk
Selecting destination disk
Move method
Migration method
What to exclude
Manual relayout
Cloning summary
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18.1.1 Selecting clone mode
There are two transfer modes available:

Automatic (recommended in most cases). In automatic mode, you will have to take fewer actions
to transfer selected data to a new disk, making it bootable if the original disk was bootable.

Manual. Manual mode provides the same data transfer flexibility, but gives you more control
over the layout, type and attributes of new disks's partitions. For example, manual mode can be
useful if you need to change the disk partition layout or re-assign partition labels.
If the program finds two disks, one partitioned and another unpartitioned, it will automatically recognize the
source disk as the partitioned disk and the destination disk as the unpartitioned disk, so the next two steps will
be bypassed.
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18.1.2 Selecting a source disk
You can determine the source and destination using the information provided in this window (disk
number, capacity, label, partition and file system information). If the program finds several
partitioned disks, it will ask you which is the source (i.e. the older data disk).
Select the source disk and click Next to continue.
The current Acronis True Image HD version does not support cloning of dynamic disks.
Viewing disk and partition information

Columns - selects the columns to display. You can change the width of a column by dragging
its borders with the mouse.

Disk properties (duplicated in the context menu, invoked by right-clicking objects) - opens the
selected partition or disk properties window.
This window contains two panels. The left panel contains the properties tree and the right
describes the selected property in detail. The disk information includes its physical parameters
(connection type, device type, size, etc.); partition information includes both physical (sectors,
location, etc.), and logical (file system, free space, assigned letter, etc.) parameters.
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18.1.3 Selecting a destination disk
After you select the source disk, you have to select the destination where the disk information will be
copied to. The previously selected source becomes grayed-out and disabled for selection.
Select the destination disk and click Next to continue.
If either disk is unpartitioned, the program will automatically recognize it as the destination and bypass this
step.
18.1.4 Move method
Acronis True Image HD offers you the following data transfer methods:

As is - a new partition will be created for every old one with the same size and type, file system
and label. The unused space will become unallocated.

Proportional - the new disk space will be proportionally distributed between cloned partitions
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
Manual - you will specify a new size and other parameters yourself
Using the As is method, Acronis True Image HD also transfers unsupported and damaged file systems.
18.1.5 Migration method
Acronis True Image HD allows you to select a partition layout for a destination disk after clone
operation completion - see Partition layouts (p. 107).
According to the parameters of a source and a destination hard drives, find the corresponding
available options in the tables: view Table 1 (p. 107), if your destination disk is larger than 2 TB, and
Table 2 (p. 110) if the destination disk is less than 2 TB.
Before you select a migration method, you need to know some particular information about your
source hard drive and a destination disk:
1. Does your hardware support UEFI?
Since UEFI is a rather new standard, not all systems support it. Also, 32bit Windows and 64bit
Windows prior to Windows Vista SP1 do not support booting in UEFI.
Also before starting migration, you need to know whether your operating system is now
booted in BIOS or UEFI. Please see Unified Extensible Firmware Interface section to learn if
UEFI is supported in your system, and how to enable/disable booting from UEFI.
2. Does your operating system support GPT?
If your destination disk capacity is larger than 2 TB, you need to convert the disk to a GPT
style (p. 107) to use the disk space beyond 2 TB: with MBR partition style, only 2 TB will be
accessible in Windows.
Since not all operating systems support GPT, make sure the operating system on your source
partition supports GPT. See Partition layouts (p. 107) topic to know whether your operating
system supports GPT.
3. Is your destination disk size larger than 2 TB?
If a destination hard drive is larger than 2 TB, please see Table 1 (p. 107) for description of
available options.
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If a hard drive you are to migrate the system is less than 2 TB, please see Table 2 (p. 110) for
description of available options.
18.1.5.1
Partition layouts
A partition layout defines how an operating system organizes partitions on a hard drive:

MBR (Master Boot Sector) - a 512-byte boot sector, which is the first sector of a hard disk, used
to hold a disk's primary partition table.
MBR is a standard partition scheme and is used on most of the hard drives. The main MBR
limitation is that it supports hard disk's size up to 2 TB only, that makes it impossible to use
modern large size hard drives - the space beyond 2 TB remains inaccessible for the users.

GPT (GUID Partition Table) - a newer standard for a partition table layout for hard disks.
GPT allows disks/partitions size up to 9.4 ZB (9.4 x 10^21 bytes).
A table below displays which operating systems support reading GPT disks and/or booting from
such a disk:
OS can read GPT disks
OS can boot from GPT disks
Windows XP x32
NO
NO
Windows XP x64
YES
NO
Windows Vista x32
YES
NO
Windows Vista x64
YES
NO
Windows Vista x64 SP1 or later
YES
YES
Windows 7 x32
YES
NO
Windows 7 x64
YES
YES
18.1.5.2
Table 1. Destination disk is larger than 2 TB
A table below displays the available options if you want to migrate a source disk to a large size (more
than 2 TB) hard disk.
If your source disk is MBR, you have to select whether you want the destination disk to remain MBR,
or you want to convert it to GPT using Acronis True Image HD.
Each selection has its own advantages and limitations depending on your system parameters. Mostly
it concerns the destination disk's bootability and capability of using the entire space on large disks.
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My system is BIOS-booted (Windows or
Acronis Bootable Media)
My source disk is MBR
and my OS does not
support UEFI
The partition style will remain MBR
after cloning, Acronis Bus driver will
be installed to the cloned operating
system. Also, you will not be able to
use the disk space beyond 2 TB since
MBR does not support hard drives
larger than 2 TB. To use the entire
disk space, you need to change a
partition style to GPT or restart
Acronis True Image HD after
operation completion and use
Acronis Extended Capacity Manager
to make disk space beyond 2 TB
visible for Windows Disk
Management tools.
My system is UEFI-booted (Windows or
Acronis Bootable Media)
You can select one of the required
migration methods:

Copy a source partition without
changes
The partition style will remain MBR,
but on operation completion, the
operating system may fail booting
from UEFI. Acronis Bus driver will be
installed to the cloned operating
system. Also, you will not be able to
use the disk space beyond 2 TB since
MBR does not support hard drives
larger than 2 TB. To use the entire
disk space, you need to change a
partition style to GPT or restart
Acronis True Image HD after
operation completion and use
Acronis Extended Capacity Manager
to make disk space beyond 2 TB
visible for Windows Disk
Management tools.

Convert the partition style to
GPT
The destination partition will be
converted to GPT style. It can be
used as a non-system disk, because
your operating system does not
support UEFI. The entire disk space
will be available.
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The partition style will remain MBR
after migration. Acronis Bus driver
will be installed to the cloned
operating system. You will not be
able to use the disk space beyond 2
TB since MBR does not support hard
drives larger than 2 TB. To use the
My source disk is MBR
and my OS supports UEFI entire disk space, you need to
change a partition style to GPT or
restart Acronis True Image HD after
operation completion and use
Acronis Extended Capacity Manager
to make disk space beyond 2 TB
visible for Windows Disk
Management tools.
You can select one of the required
migration methods:

My source disk is MBR
and OS is non-Windows,
or no OS
You can select one of the required
migration methods:
Copy a source partition without 
changes
Copy a source partition without
changes
The partition style will remain MBR,
but you will not be able to use the
disk space beyond 2 TB since MBR
does not support hard drives larger
than 2 TB. To use the entire disk
space, you need to change a
partition style to GPT or restart
Acronis True Image HD after
operation completion and use
Acronis Extended Capacity Manager
to make disk space beyond 2 TB
visible for Windows Disk
Management tools.
The partition style will remain MBR,
but you will not be able to use the
disk space beyond 2 TB since MBR
does not support hard drives larger
than 2 TB. To use the entire disk
space, you need to change a
partition style to GPT or restart
Acronis True Image HD after
operation completion and use
Acronis Extended Capacity Manager
to make disk space beyond 2 TB
visible for Windows Disk
Management tools.


Convert the partition style to
GPT
On operation completion, partition
style will be converted to GPT. The
destination disk cannot be used for
booting, since no Windows
operating system is installed on your
source disk. The entire disk space
will be available.
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A partition style on your destination
disk will be converted to GPT
automatically. This disk may be used
for booting in UEFI. Also, the entire
disk space will be available.
Convert the partition style to
GPT
The destination partition will be
converted to GPT style. The
destination disk cannot be used for
booting, since no Windows
operating system is installed on your
source disk. Also, the entire disk
space will be available.
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The partition style will remain GPT
after migration. After operation
completion, the system will fail
My source disk is GPT
and my OS supports UEFI booting from BIOS, because your
operating system cannot support
booting from GPT on BIOS. The
entire disk space will be available.
My source disk is GPT
and OS is non-Windows,
or no OS
18.1.5.3
The operation will not affect neither
partition layout nor bootability of
the disk: partition style will remain
GPT, the destination disk will not be
bootable. The entire disk space will
be available.
The operation will not affect neither
partition layout nor bootability of
the disk: partition style will remain
GPT, the destination disk will be
bootable in UEFI. The entire disk
space will be available.
The operation will not affect neither
partition layout nor bootability of
the disk: partition style will remain
GPT, the destination disk will not be
bootable in UEFI. The entire disk
space will be available.
Table 2. Destination disk is less than 2 TB
A table below displays the available option if you want to migrate a source disk to a hard disk less
than 2 TB.
If your source disk is MBR, you have to select whether you want the destination disk to remain MBR,
or you want to convert it to GPT using Acronis True Image HD.
Each selection has its own advantages and limitations depending on your system parameters. Mostly
it concerns a destination disk's bootability.
My source disk is MBR
and my OS does not
support UEFI
My system is BIOS-booted (Windows or
Acronis Bootable Media)
My system is UEFI-booted (Windows or
Acronis Bootable Media)
The operation will not affect neither
partition layout nor bootability of
the disk: partition style will remain
MBR, the destination disk will be
bootable in BIOS. The entire disk
space will be available.
After operation completion, the
partition style will remain MBR, but
the operating system will fail booting
from UEFI, since your operating
system does not support it.
The operation will not affect neither
partition layout nor bootability of
My source disk is MBR
the disk: partition style will remain
and my OS supports UEFI MBR, the destination disk will be
bootable in BIOS. The entire disk
space will be available.
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The destination partition will be
converted to GPT style that will
make the destination disk bootable
in UEFI. The entire disk space will be
available.
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You can select one of the required
migration methods:

My source disk is MBR
and OS is non-Windows,
or no OS
You can select one of the required
migration methods:
Copy a source partition without 
changes
Copy a source partition without
changes
The partition style will remain MBR.
The destination disk will not be
bootable, because there is no
Windows operating system detected
in your system.
The partition style will remain MBR.
The destination disk will not be
bootable, because there is no
Windows operating system detected
in your system.


Convert the partition style to
GPT
Convert the partition style to
GPT
The destination disk will be
converted to GPT style and used as a
non-system disk, because your
operating system does not support
booting from GPT on BIOS.
The destination partition will be
converted to GPT style and used as a
non-system disk, because there is no
Windows operating system detected
in your system.
After operation completion, the
partition style will remain GPT, the
My source disk is GPT and system will fail booting on BIOS,
my OS supports UEFI
because your operating system
cannot support booting from GPT on
BIOS.
After operation completion, the
partition style will remain GPT, the
operating system will be bootable on
UEFI.
After operation completion, the
partition style will remain GPT, the
My source disk is GPT and
OS is non-Windows, or no system will fail booting from BIOS,
because your operating system does
OS
not support booting from GPT on
BIOS.
After operation completion, the
partition style will remain GPT, the
system will fail booting, because
there is no Windows operating
system detected in your system.
18.1.6 Excluding items
In the What to exclude section, you can set up exclusions for files and folders that you do not want
to include in the disk clone.
1. To create a list of items for exclusion, do one of the following:


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In the Exclude by files and folders tab, select files and folders using a typical file browser;
In the Exclude by masks tab, enter names of individual files and folders (full path is required),
or define a pattern through common wildcard characters * and ?. Use buttons Add, Edit,
Remove and Remove All on the right to control the set of items in the list.
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You can combine these two methods. For example, define a file mask and select certain
items in the file browser.
Remember that if you select or somehow specify to exclude a file that has NTFS hard links, you
also need to select/specify to exclude these hard links from the clone. Otherwise, the file will not
be excluded and will appear on the target disk after the cloning.
Note: When you exclude files, the program calculates the size of excluded items and checks if the cloned
data will fit the target disk. Please be patient as this process may take up to several minutes to complete.
2. To proceed to the next step, click Next.
Insufficient free space warning
You may receive a warning message saying that there is no enough free space on the target hard
drive to complete the operation. The possible reasons are as follows:

Amount of data being cloned from the source disk exceeds the available capacity of the target
disk. To resolve this issue, try excluding more items from the clone, then click Next. If necessary,
repeat this operation several times until the warning message disappears.

Source disk has an unsupported file system and is larger than the target disk. The target disk
must be larger or equal in size to the source disk in this case, and it will be pointless to exclude
more items.

Source disk has partitions both with supported and unsupported file systems, and the target disk
capacity is less than the amount of data being cloned from partitions with supported file system
plus the size of partitions with unsupported file system. Trying to exclude more items may be
helpful in this case.
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18.1.6.1
Exclusion examples
Files and folders on the source disk can be excluded from the clone both individually and in bulk
according to a pattern. Such pattern can be either a file or folder name or a file mask defined through
common wildcard characters:
*
?
- substitutes for zero or more characters;
- substitutes for exactly one character.
If necessary, you can type several criteria in the same line separating them by semicolons. For
example, to exclude all files with .gif and .bmp extensions, you may type *.gif;*.bmp.
The table below shows several exclusion examples.
Pattern
Example
Description
By name
F.log
Excludes all files named "F.log"
F
Excludes all folders named "F"
By file path
C:\Finance\F.log
Excludes the file named "F.log" located in the folder C:\Finance
By folder path
C:\Finance\F\
Excludes the folder C:\Finance\F (be sure to specify the full path
starting from the disk letter and the backslash(\) at the end)
By mask (*)
*.log
Excludes all files with the .log extension
F*
Excludes all files and folders with names starting with "F" (such as
folders F, F1 and files F.log, F1.log)
F???.log
Excludes all .log files with names consisting of four symbols and
starting with "F"
By mask (?)
Wildcards in a mask may represent only parts of file or folder names, and cannot substitute for a part of the file
path. Sub-folders should always be specified explicitly using a backslash, "\"). For example, to exclude all files in
directory C:\Program Files\Acronis\TrueImageHome\ that have "Qt" in the file name, you may use the
following line: *\Prog*\Acr*\True*\*Qt*.??? .
18.1.7 Manual relayout
The manual transfer method enables you to resize partitions on the new disk. By default, the
program resizes them proportionally. This window displays rectangles indicating the source hard
disk, including its partitions and unallocated space, as well as the new disk layout.
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Along with the hard disk number, you can see disk capacity, the label, volume and file system
information. Different volume types, including primary, logical and unallocated space are marked
with different colors.
To resize, change the volume type, change the letter or label of the existing volume, right click on it,
select Edit and in the new window set the necessary parameters.
Clicking Next, you will proceed to the Cloning summary window.
Be careful! Clicking Back in this window will reset all size and location changes that you've selected, so you will
have to specify them again.
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18.1.8 Cloning summary
The disk cloning summary contains a list of briefly described operations to be performed on the disks
and a list of files, folders and file masks that will be excluded from the clone.


Click Proceed to start disk cloning.
Click Cancel to cancel the procedure and quit to the main program window.
Cloning a disk, containing the currently active operating system, will require reboot. After clicking
Proceed you will be asked to confirm the reboot.
If the operation does not start automatically after reboot, please restart your computer manually and
during boot-up, enter a Boot Menu and select Acronis Loader option. This will start the operation.
Cloning a non-system disk or a disk, containing a not currently active OS, will proceed without
reboot. After you click Proceed, Acronis True Image HD will start cloning the old disk to the new disk,
indicating the progress in a special window.
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18.2 Adding new hard disks
If you do not have enough space for your data (e.g. family photos and videos), you can either replace
the old disk with a new higher-capacity one (data transfers to new disks are described in the previous
chapter), or add a new disk only to store data, leaving the system on the old disk. If the computer has
a bay for another disk, it would be easier to add a disk drive than to clone one.
To add a new disk, you must first install it in your PC.
To add a new hard disk:

Click the Home item on the sidebar, go to Tools & Utilities and select Add New Disk, or click
Tools & Utilities on the toolbar and select Add New Disk.

Follow the Add New Disk Wizard steps:





Destination hard disk
Initialization options
Creating new partitions
Specifying settings for the new partition
Add disk summary
If there are any partitions on the new disk, they must be deleted first. If the added disk contains partitions,
Acronis will warn you by displaying the warning message. Click OK to delete the existing partitions on the added
disk.
18.2.1 Destination hard disk
Select the disk that you have added to the computer. If you have added several disks, select one of
them and click Next to continue. You can add the other disks later by restarting the Add New Disk
Wizard.
You can also see the properties of all the hard disks installed into your system, e.g. the name and the
model of the selected disk drive, its capacity, file system and its interface.
18.2.2 Selecting initialization method
Acronis True Image HD supports both MBR and GPT partitioning schemes. At this step of the wizard,
you can select which partition layout will be applied to the new disk:

MBR (Master Boot Sector) - old partitioning scheme which restricts a partition's size to a
maximum of 2.19 TB (2.19 * 10^12 bytes).
This restriction means that if your hard drive is larger that 2 TB, the exceeding space will remain
unpartitioned once the new disk is added. You will need to run Acronis Extended Capacity
Manager to allocate the entire space.

GPT (GUID Partition Table) - modern partitioning scheme which allows for a maximum disk and
partition size of up to 9.4 ZB (9.4 * 10^21 bytes).
GPT is a more modern partitioning scheme that replaces the purpose of and provides advantages
over MBR. It is recommended that you initialize the new disk in GPT layout, if your operating system
supports GPT disks and you have no reason to do otherwise.
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If you use a 32-bit version of Windows XP, the GPT initialization method will be unavailable and the
Initialization options step will be absent.
After selecting the required initialization method click Next.
18.2.3 Creating new partitions
In order to use the space on a hard disk, it must be partitioned. Partitioning is the process of dividing
the hard disk's space into logical divisions. Each logical division may function as a separate disk with
an assigned drive letter, its own file system, etc. Even if you do not intend to divide your hard disk
into logical divisions it must be partitioned so that the operating system knows that it is intended to
be left in one piece.
You can create partition(s) only if there is unallocated space on your disk.
To create a new partition:

Select the partition and click Create new partition in the upper part of the window, or right click
on the partition, and select Create new partition in the context menu.

Specify the following settings for the partition being created:




the size of the new partition,
file system of the new partition,
partition type,
partition letter and label.
18.2.3.1
Partition settings
Specify the settings for the partition being created.
Size
You can resize and relocate the partition being created.
If you want to resize the partition:

Point the cursor at the partition border. If the cursor is pointed exactly at the partition border, it
will change into two vertical lines with arrows on each side.

Hold down the left mouse button and drag the selected partition border to enlarge or reduce the
partition size.
You can also set the size of the partition manually, by typing-in the desired partition size in the
Partition Size field.
If you want to relocate the partition:


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Point the cursor at the partition. The cursor will change into a crosshair.
Hold down the left mouse button and drag the partition until you get the necessary size of the
Free space before and/or Free space after fields. You can also set the amount of unallocated
space before or after the selected partition by manually typing-in the necessary value in the
respective fields.
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If you create one or more logical drives, the program will reserve some unallocated space for system needs in
front of the created partition(s). If you create a primary partition or a primary partition together with a logical
one then no unallocated space will be reserved for system needs. Later, you may convert this unallocated area
into a primary disk if there is any need for it.
File System
Choose the file system type for partition being created and click Next to continue. Different
partitions may have different type of file system.
You can either leave the partition unformatted, or choose between the following file system types:

FAT 16 native DOS system. Most operating systems recognize it. However, if your disk drive is
more than 4 GB, it is not possible to format it in FAT16.


FAT 32 is an improved 32-bit version of the FAT file system that supports volumes up to 2 TB.


Linux Ext2 is a Linux native file system. It is fast enough, but it is not a journaling file system.

Linux ReiserFS is a journaling file system for Linux. Generally it is more reliable and faster than
Ext2. Choose it for your Linux data partition.
NTFS is a Windows NT, Windows 2000, Windows XP and Windows Vista native file system.
Choose it if you use these operating systems. Note, that Windows 95/98/Me and DOS cannot
access NTFS partitions.
Linux Ext3 – officially introduced with Red hat Linux version 7.2, Ext3 is a Linux journaling file
system. It is forwards and backwards compatible with Linux Ext2. It has multiple journaling
modes, as well as broad, cross platform compatibility in both 32-bit and 64-bit architectures.
Partition type
In order to use the space on a hard disk, it must be partitioned. Partitioning is the process of dividing
the hard disk's space into logical divisions. Each logical division may function as a separate disk with
an assigned drive letter, its own file system, etc. Even if you do not intend to divide your hard disk
into logical divisions, it must be partitioned so that the operating system knows that it is intended to
be left in one piece.
Choose the type of partition to be created. You can define the new partition as primary or logical.

Primary - choose this parameter if you are planning to boot from this partition. Otherwise, it is
better to create a new partition as a logical drive. You can have only four primary partitions per
drive, or three primary partitions and one extended partition.
Note: If you have several primary partitions, only one will be active at a time, the other primary
partitions will be hidden and won’t be seen by the OS.


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Mark the partition as active - an active partition is used for loading an operating system.
Selecting Active for a partition without an installed operating system could prevent your
computer from booting.
Logical - choose this parameter if you don’t intend to install and start an operating system from
the partition. A logical drive is part of a physical disk drive that has been partitioned and
allocated as an independent unit, but functions as a separate drive.
Note: if you create one or more logical drives, the system will reserve some unallocated space for
system needs in front of created partition(s). If you create a primary partition or a primary
partition together with a logical one, then no unallocated space will be reserved for system
needs. Later on, you may convert this unallocated area into a primary disk if there is any need for
it.
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Partition letter
Select a letter to be assigned to the partition being created from the drop-down list. If Auto is
selected, the program assigns the first unused drive letter in alphabetical order.
Partition label
Partition label is a name, assigned to a partition so that you can easily recognize it. For example, one
could be called System — a partition with an operating system, Program — an application partition,
Data — a data partition, etc. Partition label is an optional attribute.
Enter the label of the partition being created and click Accept to continue.
18.2.4 Add new disk summary
The Add new disk summary contains a list of briefly described operations to be performed on
partitions (disks).


Click Proceed to start creating new partition(s).
Click Cancel to cancel the procedure and quit to the main program window.
Before clicking the Proceed button you can use the Back and Next buttons to navigate through the Add New
Disk Wizard windows and make changes.
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18.3 Acronis Extended Capacity Manager
The Acronis Extended Capacity Manager lets your operating system support large size disks with the
MBR partition style. Then you are able to use the space beyond 2 TB: this free space will be
recognized as a separate disk, and will be accessible by your operating systems and applications as if
it was a regular physical hard disk.
Acronis Extended Capacity Manager wizard will display all hard disks larger than 2 TB (unallocated or
with MBR partition style). You can see which disk space is recognized and allocated by Windows - this
space is called Windows Native Capacity in the wizard.
The space beyond 2 TB is displayed as Extended Capacity. You can enable Extended Capacity Disks,
and once it is done, this space will be visible to the operating system and ready for disk management
operations.
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Click Allocate space to see the possible disk space allocation in the next step.
After clicking Apply button, the Extended Capacity Disks will be emulated on your physical disk. In
case your physical disk is larger than 4 TB and the host operating system does not support a GPT
partition layout, there will be several MBR Extended Capacity Disks.
Note these Extended Capacity Disks are not bootable, and most properties will be the same as a physical disk's.
After allocating the space, you may temporary switch off Extended Capacity disks by clicking the
corresponding option - Temporary switch off Extended Capacity Disks. This will make Extended
Capacity disks invisible for disk management tools, though the disk space will remain allocated and
you will be able to enable these partitions again later.
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To remove Extended Capacity Disks, click Remove Extended Capacity Disks and then click Apply
button in the next step: these disks will be removed from your system, and as a result - the disk
space beyond 2 TB will become inaccessible. To allocate this space later, you will need to start
Extended Capacity Manager again.
18.3.1 If Acronis Extended Capacity Manager does not start
Acronis Extended Capacity Manager may not start because one of the following reasons:

your system does not contain hard drives with MBR partition style larger than 2 TB - you can
allocate and manage the entire space on your hard drives with Add New Disk tool;


your system contains large size disks, but they are not initialized yet;
sector's size on your disk is larger than 512 kB.
18.4 Trim SSD
Trim SSD Wizard lets you improve the speed of write operations on a solid-state drive (SSD) and
mitigate degradation in performance. This issue naturally occurs as a result of intensive or long use of
an SSD, and arises from the way SSDs overwrite and delete data.
Like with traditional hard drives, if you delete a file from an SSD, data cells are simply flagged as
"available for use" instead of being erased. When the operating system later performs a write
operation to such a cell, it actually becomes an overwrite operation from the point of view of the
storage device. For traditional hard drives, it is like writing to an empty cell. SSD cells, however, are
an exception and need to be erased before a new write operation can be performed. Due to
hardware limitations, the erase operation on an SSD always affects a block of 512 KB. So, if you need
to overwrite 60 KB of previously deleted data with another 60 KB, the contents of the entire block
will be read from the SSD and stored in cache before the block is effectively erased. Then, the
necessary data will be modified in the cached block. Finally, the entire block will be written back to
the SSD. This results in the writing performance being significantly crippled. In order to avoid this
issue, new data is always saved to a new location so long as empty cells are available on the storage
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device. Sooner or later, the SSD has no vacant cells, and every write operations initiates the "readerase-modify-write" cycle described above.
Trim SSD Wizard completely purges the data that has been marked as deleted and leaves data cells
empty and ready for new write operations.
Note: The utility uses the standard TRIM command to inform an SSD about blocks of data that are no longer in
use and can be erased. Please make sure that your SSD has necessary firmware to support it.
Trimming an SSD
WARNING! This operation is irreversible. No data recovery will be possible when the operation is complete.
Trimming an SSD by means of Acronis True Image HD is reasonable only if you use Windows Vista or
earlier. Windows 7 supports the standard TRIM command right out of the box and erases cells as
soon as data is deleted.
To trim an SSD:
1. On the sidebar or on the toolbar, click Tools & Utilities and select Trim SSD.
This opens the wizard.
2. From the list of available drives, select the SSD(s) that you want to trim and click Next.
3. Review the summary page and click Proceed.
4. If you have run the wizard under Windows, click Reboot when prompted.
After the reboot, the operation will automatically proceed in the standalone Linux-based
environment. When the operation is complete, the wizard will boot up Windows again.
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19 Security and Privacy Tools
Acronis True Image HD includes tools for secure destruction of data on an entire hard disk drive,
individual partitions.
These tools ensure the security of your confidential information, as well as maintain your privacy
when you work with a PC, because they clean-up the evidence showing your actions (records in
various system files) that you don't even know about. This could include usernames and passwords.
If you need to securely destroy data on selected partitions and/or disks so it can't be recovered, run
Acronis DriveCleanser.
19.1 Acronis DriveCleanser
Many operating systems do not provide users with secure data destruction tools, so deleted files can
be recovered easily by using simple applications. Even a complete disk reformat cannot guarantee
you permanent confidential data destruction.
Acronis DriveCleanser solves this problem with guaranteed and permanent data destruction on
selected hard disks and/or partitions. It allows you to select from a number of data destruction
methods depending on the importance of your confidential information.
To start Acronis DriveCleanser, select Tools & Utilities → Acronis DriveCleanser in the main program
menu. Acronis DriveCleanser allows you to do the following:


clean up selected hard disks or partitions using preset methods;
create and execute custom user methods of hard disk clean-up.
Acronis DriveCleanser is based on a wizard that scripts all hard disk operations, so no data
destruction is performed until you click Proceed in the wizard's Summary window. At any moment,
you can return to the previous steps to select other disks, partitions or data destruction methods.
First, you must select the hard disk partitions where you want to destroy data.
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To select a partition, click the corresponding rectangle. You will see a red mark in the upper right
corner indicating that the partition is selected.
You can select an entire hard disk or several disks for data destruction. To do this, click the rectangle
corresponding to the hard disk (with a device icon, disk number and capacity).
You can simultaneously select several partitions located on different hard disk drives or on several
disks, as well as unallocated space on disks.
Click Next to continue.
If the disks and/or partitions you have selected include the system disk or partition, you will see a
warning window.
Be careful, because clicking OK in this warning window and then Proceed in the Summary window
will result in wiping the system partition containing your Windows operating system.
Acronis DriveCleanser utilizes a number of the most popular data destruction methods described in
detail in Hard Disk Wiping Methods (p. 139) of this manual. If you want to create a custom data
destruction algorithm, choose Custom… and go to Creating custom algorithms of data destruction.
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After selecting or creating the disk wiping method click Next to continue. Acronis DriveCleanser will
display the data destruction task summary. You can click Proceed after selecting the Wipe the
selected partitions irreversibly box or click Options to select the post-wiping action on the partitions
selected for data destruction, if the default action, namely, Format does not suit you.
In the Post-wiping actions window Acronis DriveCleanser offers you three choices:



No action — just destroy data using the method selected below
Delete partitions — destroy data and delete partition(s)
Format — destroy data and format partition (default)
In this example, the switch is set to Format. This will allow you to see the results of partition and data
destruction, along with the reformatting of the partition.
You cannot delete partitions on dynamic disks.
Up to this point, you can make changes in the created task. Clicking Proceed after you select a postwiping action will launch the task execution (if the Proceed button is unselectable, click Finish on the
sidebar and select the Wipe the selected partitions irreversibly box to enable the Proceed button).
Acronis DriveCleanser will perform all actions necessary for destroying the contents of the selected
partition or disk. After this is done, you will see a message indicating the successful data destruction.
Acronis DriveCleanser offers you another useful capability — to estimate the results of executing a
data destruction method on a hard disk or partition. To view the state of your cleaned disks or
partitions, choose Tools & Utilities on the sidebar. The Acronis DriveCleanser area in the right pane
contains the View the current state of your hard drives link. Click on the link and then choose the
partition whose cleaning results you wish to view. This opens an integrated Acronis Disk Editor (in
read-only mode).
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The aforementioned algorithms offer various levels of confidential data destruction. Thus the picture
you might see on a disk or partition depends on the data destruction method. But what you actually
see are disk sectors filled with either zeros or random symbols.
19.2 Creating custom algorithms of data destruction
Acronis DriveCleanser gives you the opportunity to create your own algorithms for wiping hard disks.
Although the software includes several levels of data destruction, you can choose to create your
own. This is recommended only for users familiar with the principles of data destruction used in
secure disk wiping methods.
Creating a custom method of hard disk wiping is possible after choosing "Custom…" from the dropdown list in the Algorithm selection window. In this case some new required steps appear in the
DriveCleanser wizard and you will be able to create a data destruction algorithm matching your
security requirements.
Having created a custom method, you can save the algorithm you created. This will be handy if you
are going to use it again.
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To save your algorithm, you need to give it a filename and show the path to the folder you want to
store it in by selecting the folder from the tree shown in the left pane.
Each custom algorithm is stored in a separate file with its own name. If you try to write a new algorithm to a
pre-existing file, the existing file's contents will be erased.
If you created and saved your algorithm for data destruction while working with Acronis
DriveCleanser, you can use it later in the following way:

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In the Algorithm selection window, choose Load from file… from the drop-down list and select
the file with custom data destruction algorithm parameters. By default, such files have a *.alg
extension.
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20 Troubleshooting
In this section
General ................................................................................................... 129
Installation issues ................................................................................... 130
Backup and validation issues ................................................................. 130
Recovery issues ...................................................................................... 131
Bootability after recovery issues............................................................ 132
Other issues............................................................................................ 133
20.1 General
The below sections may help you in troubleshooting issues encountered during installation and use
of Acronis True Image HD. Among other information the Troubleshooting chapter includes links to
Acronis Support Knowledge Base (KB) articles intended for helping to solve issues with Acronis
products. If the appropriate Troubleshooting section does not provide a solution to your issue, you
can click any link to go to the KB and then use the Search funstion – just enter the key words related
to your problem. Since the Troubleshooting chapter covers just the most common issues, maybe the
KB has recommendations on solving your specific problem. Furthermore, Acronis Support team
continuously adds new articles to the KB. When you are not able to find the solution to your problem
in the KB or the suggested solution does not help, feel free to contact Acronis Customer Central.
Acronis Support personnel may request you to provide the system report. To create the report,
select Generate System Report in the Help menu (if you are able to start the program in Windows),
then save the report and send it to Acronis Customer Central. If the issue prevents booting to
Windows, try booting from Acronis rescue media and create the report in the standalone version of
Acronis True Image HD, selecting the same item in the Help menu.
You can also start system report generation by simultaneously pressing the Ctrl+F7 keys both in
Windows and the standalone version of Acronis True Image HD, even when a wizard is opened, a task
is running or an error message is displayed.
Furthermore, now you can add to your rescue media Acronis System Report tool that allows you to
generate the system report after booting from the rescue media when both Windows and Acronis
True Image OEM (full version) cannot start. In this case you will need a USB flash drive that will be
used for saving the report.
Quite often the cause of an issue may be trivial, for example, a loose connection of an external hard
drive. Before trying other solutions described in this chapter, it is advisable to check if the issue is
caused by one of the following:


loose connections to the external drive;
poor quality connecting cable;
When using an external USB hard drive, try the following additional suggestions:


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if the drive is connected through a hub, connect it directly to a rear connector of your PC;
to prevent conflict with other USB devices attached to your PC, try disconnecting all the USB
devices (except the mouse and keyboard).
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20.2 Installation issues
When you cannot install Acronis True Image HD, try the following solutions:
1. If you selected "Install for the current user only" during the installation, try to select "Install for
all users that share this computer" and vice versa.
2. Launch the installation file in the following way: right-click on the file and select "Run as
administrator".
3. Log in to Vista’s built-in administrator account and try to install the program:
a. Click Start → All Programs, then find and open the "Accessories" folder.
b. Right-click on the "Command Prompt" item and select "Run as administrator".
c. Type the following command line in to the opened window:
net user administrator /active:yes
Take note that there is a space between "Administrator" and "/active:yes".
d. Log off the current account and log in to the “Administrator” account.
e. Try to install the application again.
If these solutions do not help, an AcronisSupport Knowledge base article may help you in
troubleshooting and resolving the issue. Just follow the steps in the appropriate scheme. See
Troubleshooting Installation Issues of Acronis Software
20.3 Backup and validation issues
1) When you get a problem with backup or validation, first of all make sure that you have the latest
build of Acronis True Image HD. You can download it through your Acronis account. This is because
Acronis are continuously working on improving our products. The latest build may contain bug fixes
and provide enhanced hardware compatibility.
2) Errors encountered while backing up data or validating backup archives may be caused by hard
disk errors and/or bad sectors, so check the source and destination disks if you encounter an issue
when backing up or check the backup archive storage disk when validating a backup archive. To do
this, use the Windows chkdsk utility as follows:
- Go to the Command Prompt (Start → Run → cmd)
- Enter the following command: "chkdsk DISK: /r" (where DISK is the partition letter you need to
check, e.g. D:). Please note, that checking the C: drive may require you to reboot the PC.
3) The reason for errors may be defective RAM modules. To test the memory modules of your PC,
please download one of the archives depending on what media type you are going to use:
- memtest archive for diskette
- memtest archive for USB Flash drive
- memtest archive for CD
Unpack the archive and create bootable media with the memory test. Instructions on how to do it
can be found in README.txt in the archive.
4) Check whether this section contains a solution to your problem:
The RPC server is unavailable
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When a backup task is supposed to run after starting a task manually, you get an error message:
Error #1722 - "The RPC server is unavailable". In such case try the solution provided in Acronis
Support KB article "RPC Server is Unavailable (Error Code: 1722)" by clicking the following link:
http://kb.acronis.com/content/1521.
Network backup issues
Instructions on how to troubleshoot issues with backing up to a network share in Windows can by
found in the Acronis Support KB article "Troubleshooting Network Backup Issues in Windows"
through the following link: http://kb.acronis.com/content/1684.
Backups to a mapped drive fail from time to time
Explanation of why saving an image to a mapped drive may sometimes fail and how to prevent this
can be found in the Acronis Support KB article "Saving an Image to a Mapped Drive from an Acronis
True Image Task Fails Sporadically" through the following link: http://kb.acronis.com/content/1545.
"Insert next volume" message when backing up to a USB flash drive
Acronis True Image HD treats your USB flash drive as removable media. If it is formatted in FAT32,
the size of one file is limited to 4GB, so when your backup exceeds this size the program
automatically splits it into 4GB volumes and waits for insertion of the next media for the next
volume. Just click OK and the backup process will continue. Repeat this if the message is displayed
again until your backup finishes. For more detailed information see the Acronis Support KB article
"Acronis True Image Asks to Insert Next Volume When Backing Up to USB Flash Drive" at
http://kb.acronis.com/content/1805.
Issue with backing up an NTFS-compressed partition
Acronis True Image may fail to back up an NTFS-compressed partition due to some limitations on
working with such partitions. If it is possible, decompress the partition before backing it up. For more
detailed information, see the Acronis Support KB article "Acronis True Image Fails to Back Up a
Compressed Partition" available at http://kb.acronis.com/content/1811.
Acronis True Image HD states that a backup is corrupted
Instructions on how to troubleshoot and resolve issues with corrupt backups can be found in the
Acronis Support KB article"Troubleshooting Issues with Corrupt Backups" available at
http://kb.acronis.com/content/1517.
20.4 Recovery issues
System and/or data recovery after a disaster is the most important operation performed with Acronis
True Image HD. Indeed what's the value of a backup program that cannot recover backed up data? If
you have problems with recovery, try the following actions:
1) First of all make sure that you have the latest build of Acronis True Image HD. You can download it
through your Acronis account.
2) If you recover the image from an external drive, try to copy that image to another storage and
retry recovery as the issue may be related to the hardware.
3) If you have tried recovery in Windows, boot to the rescue media and try the recovery procedure
once more.
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4) If this is a data partition backup, you can try mounting it to recover at least some files and folders.
5) If the above suggestions have not helped to solve the problem, check whether this section gives a
solution to your problem.
Network share with a backup not found by standalone Acronis True Image HD
There can be several reasons why you are not able to locate the desired network share when using a
standalone version of Acronis True Image. See the Acronis Support KB article "Standalone Version of
Acronis True Image Cannot Find Network Share with an Image Archive".
You cannot log on to a network share after booting to rescue media
How to solve the problem when a standalone version of Acronis True Image HD cannot log you on to
the network where the image archive is, and keeps asking for the user name and password again and
again. See the Acronis Support KB article "Standalone Version of Acronis True Image Recovery Wizard
Keeps Asking for User Name and Password When Trying to Restore an Image from a Network Share".
New user profile created after recovering My mail backup of Microsoft Outlook
You can find the solution in the Acronis Support KB article "Restoring E-Mail Backup of Microsoft
Outlook Creates a New Profile".
You cannot get access to recovered files or folders
After recovering files/folders with Acronis True Image you get "Access denied" message when trying
to access them. To solve the issue, see the Acronis Support KB article "Access Denied to Files or
Folders Restored with Acronis True Image".
20.5 Bootability after recovery issues
If a system was bootable at the time of backup, you expect that it will boot after recovery. However,
the information the operating system stores and uses for booting up may have become outdated at
the time of recovery, especially if you change partition sizes, locations or destination drives. Acronis
True Image HD automatically updates Windows loaders after recovery. Other loaders might also be
fixed, but there are cases when you have to re-activate the loaders. Specifically when you recover
Linux volume in a dual boot configuration, it is sometimes necessary to apply fixes or make booting
changes so that Linux can boot and load correctly. Below is a summary of typical situations that
require additional user actions when the recovered operating system becomes unbootable.
The machine BIOS is configured to boot from another hard disk drive (HDD).
Solution: Configure the BIOS to boot from the HDD where the operating system resides.
In some cases BIOS has two menus for setting the boot sequence: one for setting the boot devices priority and
the other - for setting the HDD boot order.
Windows was recovered to a dynamic volume that cannot be set bootable
Solution: Recover Windows to a basic or simple dynamic volume.
A system partition was recovered to a disk that does not have an MBR
When you configure recovery of a system partition to a disk that does not have an MBR, the program
prompts whether you want to recover the MBR along with the system partition. Opt for not
recovering only if you do not want the system to be bootable.
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Solution: Recover the partition once again along with the MBR of the corresponding disk.
Windows fails to boot with "NTLDR is missing" error message
Solution: Instructions on how to make Windows XP bootable if it reports "NTLDR is missing" after
being recovered with Acronis True Image HD, can by found in the Acronis Support KB article
"Windows Fails to Boot With "NTLDR is missing" at http://kb.acronis.com/content/1759.
20.6 Other issues
Installation of Acronis True Image HD makes shared folders inaccessible
To learn why local shared folders on the machine cannot be accessed after installation of Acronis
True Image HD on this computer, see the Acronis Support KB article "Shared Folders Cannot be
Accessed after Installation of Acronis True Image" at http://kb.acronis.com/content/1554.
Acronis True Image HD does not find any hard disks in Windows
If the Acronis product reports that it has not found any hard disks in Windows, the issue is probably
in a third party software blocking access to the hard disks. For more details see the Acronis Support
KB article "Acronis Product Does Not Detect Hard Disks in Windows" at
http://kb.acronis.com/content/1515.
Acronis True Image HD and Windows BitLocker
To back up and recover the system encrypted with BitLocker you need to create a sector-by-sector
image after booting from Acronis rescue media. For more detailed information see the "Compatibility
of Acronis True Image with Windows Vista BitLocker" article at http://kb.acronis.com/content/1734.
Disk clone operation in Windows aborted after reboot
Acronis product reboots in Windows Native Mode, but the cloning process finishes after a few
seconds with no result. To handle the issue, see the Acronis Support KB article "Acronis Product Fails
to Clone After Reboot" at http://kb.acronis.com/content/1757.
The standalone version of Acronis True Image HD does not detect your hard drive(s) or NIC card.
This is because the recovery environment does not have the appropriate drivers. The issue can be
solved as follows:
- Create Acronis System Report and request Acronis Customer Central to provide you with an iso file
of the rescue media that contains the required drivers.
- Create a Windows-based recovery environment that includes the required drivers. See "Working
with Acronis True Image Plug-In for BartPE" at http://kb.acronis.com/content/1506.
Partition analysis is accompanied by multiple "Failed to read from sector…" error messages
To resolve the issue, try running chkdsk and updating Acronis drivers. For more details see the
following Acronis Support KB article: "Multiple "Failed to read from sector..." Error Messages During
Partition Analysis" at http://kb.acronis.com/content/1514.
Wrong capacity of cloned hard drive
If the capacity of the cloned drive is the same as that of the original drive, when it should not be,
then the issue is caused by Host Protected Area. For details see the following Acronis Support KB
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article: "HPA Makes the Cloned Drive Display Wrong Capacity" at
http://kb.acronis.com/content/1710.
The "Access denied" message appears when exploring a mounted image archive
Why you may get this message while trying to explore some folders in a mounted image and
solutions to this issue can be found through the following link to the Acronis Support KB article:
"When Trying to Explore Certain Folders of a Mounted Image Archive, Access Denied Message
Appears" at http://kb.acronis.com/content/1549.
You fail to mount an image spanned over several CD/DVDs
For an explanation of the issue with mounting a spanned image see "Mounting an Image Spanned
over Several CD or DVD Discs Fails" at http://kb.acronis.com/content/1546.
It takes a long time to start Acronis True Image HD
Try the following solutions to resolve this issue:


make sure that you have the latest build of Acronis True Image HD



disable the "Distributed Link Tracking Client" service
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install the latest Acronis drivers. If you do not have them, request them from Acronis Customer
Central
add Acronis executable files to trusted applications in your antivirus software
delete Vista restore points, if you do not need them
Copyright © Acronis, Inc., 2000-2011
21 Hard Disks and Boot Sequence
21.1 Arranging boot sequence in BIOS
BIOS has a built-in setup utility for initial computer configuration. To enter it, you have to press a
certain key combination (Del, F1, Ctrl+Alt+Esc, Ctrl+Esc, or some other, depending on your BIOS)
during the POST (power-on self test) sequence that starts immediately after you turn your computer
on. Usually the message with the required key combination is displayed during the startup test.
Pressing this combination takes you to the menu of the setup utility that is included in your BIOS.
The menu can differ in appearance, sets of items and their names, depending on the BIOS
manufacturer. The most widely known BIOS makers for PC motherboards are Award/Phoenix and
AMI. Moreover, while items in the standard setup menu are mostly the same for various BIOSes,
items of the extended (or advanced) setup heavily depend on the computer and BIOS version.
Among other things, the BIOS menu allows you to adjust the boot sequence. Boot sequence
management differs for various BIOS versions, e.g. for AMI BIOS, AWARDBIOS, and brand-name
hardware manufacturers.
Computer BIOS allows booting operating systems not only from hard disks, but also from CD-ROMs,
DVD-ROMs, and other devices. Changing the boot sequence may be required, for example, to make
your rescue media (CD, DVD or USB stick) device the first booting device.
If there are several hard disks installed in your computer labeled as C:, D:, E:, and F:, you can reorder
the boot sequence so that an operating system is booted from, for example, disk E:. In this case, you
have to set the boot sequence to look like E:, CD-ROM:, A:, C:, D:.
This does not mean that booting is done from the first device in this list; it only means that the first attempt to
boot an operating system will be from this device. There may be no operating system on disk E:, or it may be
inactive. In this case, BIOS queries the next device in the list.
The BIOS numbers disks according to the order in which they are connected to IDE controllers
(primary master, primary slave, secondary master, secondary slave); next go the SCSI hard disks.
This order is broken if you change the boot sequence in BIOS setup. If, for example, you specify that
booting has to be done from hard disk E:, numbering starts with the hard disk that would be the third
in usual circumstances (it is usually the secondary master for IDE hard drives).
After you have installed the hard disk in your computer and have configured it in BIOS, one can say
that the PC (or the motherboard) "knows" about its existence and its main parameters. However, it is
still not sufficient for an operating system to work with the hard disk. In addition, you have to create
partitions on the new disk and format the partitions using Acronis True Image HD. See Adding a new
hard disk.
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21.2 Installing hard disk drives in computers
21.2.1 Installing an IDE hard disk drive, general scheme
To install a new IDE hard disk, you should do the following (we will assume you have powered OFF
your PC before you start!):
1. Configure the new hard disk as slave by properly installing jumpers on its controller board. Disk
drives generally have a picture on the drive that shows the correct jumper settings.
2. Open your computer and insert the new hard disk into a 3.5'' or 5.25'' slot with special holders.
Fasten down the disk with screws.
3. Plug the power cable into the hard disk (four-threaded: two black, yellow and red; there is only
one way you can plug in this cable).
4. Plug the 40- or 80-thread flat data cable into the sockets on the hard disk and on the
motherboard (plugging rules are described below). The disk drive will have a designation on the
connector or next to it that identifies Pin 1. The cable will have one red wire on the end that is
designated for Pin 1. Make sure that you place the cable in the connector correctly. Many cables
are also "keyed" so that they can only go in one way.
5. Turn your computer on and enter BIOS setup by pressing the keys that are displayed on the
screen while the computer is booting.
6. Configure the installed hard disk by setting the parameters type, cylinder, heads, sectors and
mode (or translation mode; these parameters are written on the hard disk case) or by using the
IDE autodetection BIOS utility to configure the disk automatically.
7. Set the boot sequence to A:, C:, CD-ROM or some other, depending on where your copy of
Acronis True Image HD is located. If you have a boot diskette, set the diskette to be the first; if it
is on a CD, make the boot sequence start with the CD-ROM.
8. Quit BIOS setup and save changes. Acronis True Image HD will automatically start after reboot.
9. Use Acronis True Image HD to configure hard disks by answering the wizard's questions.
10. After finishing the installation, turn off the computer, set the jumper on the disk to the master
position if you want to make the disk bootable (or leave it in slave position if the disk is installed
as additional data storage).
21.2.2 Motherboard sockets, IDE cable, power cable
There are two slots on the motherboard to which the hard disks can be connected: primary IDE and
secondary IDE.
Hard disks with an IDE (Integrated Drive Electronics) interface are connected to the motherboard via
a 40- or 80-thread flat marked cable: one of the threads of the cable is red.
Two IDE hard disks can be connected to each of the sockets, i.e. there can be up to four hard disks of
this type installed in the PC (there are three plugs on each IDE cable: two for hard disks and one for
the motherboard socket).
As noted, IDE cable plugs are usually designed so that there is only one way to connect them to the
sockets. Usually, one of the pinholes is filled on the cable plug, and one of the pins facing the filled
hole is removed from the motherboard socket, so it becomes impossible to plug the cable in the
wrong way.
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In other cases, there is a jut on the plug on the cable, and an indentation in the sockets of the hard
disk and the motherboard. This also ensures that there is only one way to connect the hard disk and
the motherboard.
In the past, this design of plug did not exist, so there was an empirical rule: the IDE cable is
connected to the hard disk socket so that the marked thread is the closest to the power cable, i.e.
the marked thread connected to pin #1 of the socket. A similar rule was used for connecting cables
with the motherboard.
Incorrect connection of the cable with either the hard disk or the motherboard does not necessarily
damage the electronics of the disk or the motherboard. The hard disk is simply not detected or
initialized by BIOS.
There are some models of hard disks, especially the older ones, for which incorrect connection damaged the
electronics of the drive.
***
We will not describe all the types of hard disks. Currently the most widely used are those with IDE or SCSI
interfaces. Unlike IDE hard disks, there can be from six to 14 SCSI hard disks installed in your PC. However, you
need a special SCSI controller (called a host adapter) to connect them. SCSI hard disks are not usually used in
personal computers (workstations), but are found mostly in servers.
Aside from an IDE cable, a four-thread power cable must be connected to the hard disks. There is
only one way to plug in this cable.
21.2.3 Configuring hard disk drives, jumpers
A hard disk drive can be configured in a computer as master or as slave. The configuring is done
using special connectors (called jumpers) on the hard disk drive.
The jumpers are either located on the electronic board of the hard disk or a special socket that
provides for the connection of the hard disk and the motherboard.
There is usually a sticker on the drive that explains the markings. Typical markings are DS, SP, CS and
PK.
Each jumper position corresponds to one hard disk(s) installation mode:



DS – master/factory default

PK – jumper parking position: the position where one can put the jumper if it is not necessary in
the existing configuration
SP – slave (or no jumper required)
CS – cable select for master/slave: the purpose of the hard disk is determined by its physical
position with respect to the motherboard
The hard disk with the jumper in master position is treated by the basic input/output system (BIOS)
as bootable.
The jumpers on hard disks that are connected to the same cable can be in the cable select for
master/slave position. In this case, BIOS will deem as "master", the disk that is connected to the IDE
cable, which is closer to the motherboard than the other one.
Unfortunately, hard disk markings were never standardized. You might well find that markings on your hard
disk differ from the ones described above. Moreover, for old types of hard disks, their purpose could be defined
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by two jumpers instead of one. You should study the markings carefully before installing your hard disk in the
computer.
It is not enough to physically connect the hard disk to the motherboard and set the jumpers properly
for the hard disk to function — hard disks have to be properly configured with the motherboard
BIOS.
21.2.4 Installing a SATA hard drive
Most recently manufactured PCs use the SATA interface for hard drives. In general, installing a SATA
hard drive is easier than an IDE drive, as it is not necessary to configure master-slave jumpers. SATA
drives use a thin interface cable with seven-pin keyed connectors. This improves airflow through the
PC case. Power is supplied to SATA drives through 15-pin connectors. Some SATA drives also support
legacy four-pin power connectors (Molex) — you can use a Molex or SATA connector but do not use
both at the same time, because this could damage the hard drive. You'll also need a free power lead
fitted with a SATA power connector. Most systems that come with SATA ports have at least one SATA
power connector. If this is not the case, you will need a Molex-to-SATA adapter. In case your system
has the SATA power connector but it is already occupied, use a Y-adapter that splits a lead in two.
21.2.5 Steps for installing a new internal SATA drive
1. Find an unused SATA port using the documentation provided with your PC. If you are going to
connect your new SATA drive to a SATA controller card, install the card. If you are going to
connect the SATA drive to the motherboard, enable applicable motherboard jumpers, if any.
Most hard drive kits include a SATA interface cable and mounting screws. Attach one end of the
SATA interface cable to a SATA port on the motherboard or interface card, and the other to the
drive.
2. Then plug the power-supply lead or use a Molex-to-SATA adapter.
3. Prepare your drive. If you're installing a SATA 300 hard drive, check your PC's (or SATA host
adapter's) documentation to make sure it supports SATA 300 drives. If it doesn't, you might need
to change a jumper setting on the drive (see the drive's manual for instructions). If you have a
SATA 150 hard drive, you don't need to change any settings.
4. Turn on the PC and look for the new drive in the boot-up messages. If you don't see it, enter the
PC's CMOS setup program and search the BIOS configuration menu for an option that will let you
enable SATA for the ports you are using (or maybe you will just need to enable SATA). See your
motherboard documentation for instructions specific to your BIOS.
5. If the operating system does not recognize the SATA drive, you need the appropriate drivers for
your SATA controller. If the drive is recognized, go to step 8.
Usually, it is best to obtain the latest driver version from the motherboard or SATA controller
manufacturer's Web site.
If you download a copy of the SATA controller drivers, place the driver files to a known location
on your hard drive.
6. Boot from the old hard drive.
The operating system should detect the SATA controller and install the appropriate software. You
might need to provide the path to the driver files.
7. Ensure that the SATA controller and the connected SATA hard drive are correctly detected by the
operating system. To do this, go to the Device Manager.
SATA controllers usually appear under the SCSI and RAID controllers section of Device Manager,
while hard drives are listed under the Disk drives section.
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The SATA controller and SATA hard drive must not be displayed in the Device Manager with a
yellow exclamation mark or any other error indication.
8. After you have installed the hard disk in your computer and have configured it in BIOS, one can
say that the PC "knows" about its existence and its main parameters. However, it is still not
enough for the operating system to work with the hard disk. In addition, you have to create
partitions on the new disk and format the partitions using Acronis True Image HD. See Adding a
new hard disk. Then configure your BIOS to boot from the SATA controller and boot from the
SATA hard drive to ensure it works.
21.3 Hard Disk Wiping methods
Information removed from a hard disk drive by non-secure means (for example, by simple Windows
delete) can easily be recovered. Utilizing specialized equipment, it is possible to recover even
repeatedly overwritten information. Therefore, guaranteed data wiping is more important now than
ever before.
The guaranteed wiping of information from magnetic media (e.g. a hard disk drive) means it is
impossible to recover data by even a qualified specialist with the help of all known tools and recovery
methods.
This problem can be explained in the following way: Data is stored on a hard disk as a binary
sequence of 1 and 0 (ones and zeros), represented by differently magnetized parts of a disk.
Generally speaking, a 1 written to a hard disk is read as 1 by its controller, and 0 is read as 0.
However, if you write 1 over 0, the result is conditionally 0.95 and vice versa – if 1 is written over 1
the result is 1.05. These differences are irrelevant for the controller. However, using special
equipment, one can easily read the «underlying» sequence of 1's and 0's.
It only requires specialized software and inexpensive hardware to read data "deleted" this way by
analyzing magnetization of hard disk sectors, residual magnetization of track sides and/or by using
current magnetic microscopes.
Writing to magnetic media leads to subtle effects summarized as follows: every track of a disk stores
an image of every record ever written to it, but the effect of such records (magnetic layer) becomes
more subtle as time passes.
21.3.1 Functioning principles of Information wiping methods
Physically, the complete wiping of information from a hard disk involves the switching of every
elementary magnetic area of the recording material as many times as possible by writing specially
selected sequences of logical 1's and 0's (also known as samples).
Using logical data encoding methods in current hard disks, you can select samples of symbol (or
elementary data bit) sequences to be written to sectors in order to repeatedly and effectively wipe
confidential information.
Methods offered by national standards provide (single or triple) recording of random symbols to disk
sectors that are straightforward and arbitrary decisions, in general, but still acceptable in simple
situations. The most effective information-wiping method is based on deep analysis of subtle
features of recording data to all types of hard disks. This knowledge speaks of the necessity of
complex multipass methods to guarantee information wiping.
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The detailed theory of guaranteed information wiping is described in an article by Peter Gutmann.
Please see:
Secure Deletion of Data from Magnetic and Solid-State Memory.
21.3.2 Information wiping methods used by Acronis
The table below briefly describes information wiping methods used by Acronis. Each description
features the number of hard disk sector passes along with the number(s) written to each sector byte.
The description of built-in information wiping methods
No.
Algorithm (writing method)
Passes
Record
1.
United States Department of
Defense 5220.22-M
4
1st pass – randomly selected symbols to each byte of
each sector, 2 – complementary to written during the
1st pass; 3 – random symbols again; 4 – writing
verification.
2.
United States: NAVSO P-5239- 4
26 (RLL)
1st pass – 0x01 to all sectors, 2 – 0x27FFFFFF, 3 –
random symbol sequences, 4 – verification.
3.
United States: NAVSO P-5239- 4
26 (MFM)
1st pass – 0x01 to all sectors, 2 – 0x7FFFFFFF, 3 –
random symbol sequences, 4 – verification.
4.
German: VSITR
7
1st – 6th – alternate sequences of: 0x00 and 0xFF; 7th
– 0xAA; i.e. 0x00, 0xFF, 0x00, 0xFF, 0x00, 0xFF, 0xAA.
5.
Russian: GOST P50739-95
1
Logical zeros (0x00 numbers) to each byte of each
sector for 6th to 4th security level systems.
Randomly selected symbols (numbers) to each byte
of each sector for 3rd to 1st security level systems.
6.
Peter Gutmann's method
35
Peter Gutmann's method is very sophisticated. It's
based on his theory of hard disk information wiping
(see Secure Deletion of Data from Magnetic and
Solid-State Memory).
7.
Bruce Schneier's method
7
Bruce Schneier offers a seven-pass overwriting
method in his Applied Cryptography book. 1st pass –
0xFF, 2nd pass – 0x00, and then five times with a
cryptographically secure pseudo-random sequence.
8.
Fast
1
Logical zeros (0x00 numbers) to all sectors to wipe.
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22 Startup Parameters
Additional parameters that can be applied prior to booting Linux kernel.
22.1 Description
Additional parameters that can be applied prior to booting Linux kernel
Description
The following parameters can be used to load Linux kernel in a special mode:

acpi=off
Disables ACPI and may help with a particular hardware configuration.

noapic
Disables APIC (Advanced Programmable Interrupt Controller) and may help with a particular
hardware configuration.

nousb
Disables loading of USB modules.

nousb2
Disables USB 2.0 support. USB 1.1 devices still work with this option. This option allows using some
USB drives in USB 1.1 mode, if they do not work in USB 2.0 mode.

quiet
This parameter is enabled by default and the startup messages are not displayed. Deleting it will
result in the startup messages being displayed as the Linux kernel is loaded and the command shell
being offered prior to running the Acronis program.

nodma
Disables DMA for all IDE disk drives. Prevents kernel from freezing on some hardware.

nofw
Disables FireWire (IEEE1394) support.

nopcmcia
Disables PCMCIA hardware detection.

nomouse
Disables mouse support.

[module name]=off
Disables the module (e.g. sata_sis=off).

pci=bios
Forces to use PCI BIOS, and not to access the hardware device directly. For instance, this parameter
may be used if the machine has a non-standard PCI host bridge.

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pci=nobios
Copyright © Acronis, Inc., 2000-2011
Disallows use of PCI BIOS; only direct hardware access methods are allowed. For instance, this
parameter may be used if you experience crashes upon boot-up, probably caused by the BIOS.

pci=biosirq
Uses PCI BIOS calls to get the interrupt routing table. These calls are known to be buggy on several
machines and they hang the machine when used, but on other computers it is the only way to get
the interrupt routing table. Try this option, if the kernel is unable to allocate IRQs or discover
secondary PCI buses on your motherboard.

vga=ask
Gets the list of the video modes available for your video card and allows selecting a video mode most
suitable for the video card and monitor. Try this option, if the automatically selected video mode is
unsuitable for your hardware.
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Copyright © Acronis, Inc., 2000-2011
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