BigPond Broadband 1,000GB Fast – Cable

BigPond Broadband 1,000GB Fast – Cable
Critical Information Summary
This summary does not reflect any discounts or promotions which may apply from time to time.
BigPond Broadband
1,000GB Fast – Cable
Information about the service
BigPond Cable Broadband connects to the internet using
a Telstra cable installed in your house so your phone and fax
are unaffected. BigPond Fast Cable Broadband provides
fast download speeds which allows multiple users to share
the internet connection throughout the home.
If you have a full Telstra Voice or Home Phone service on
a Single Bill with your BigPond® Broadband plan, you are
eligible for a discount of $10 per month.
If you take up a 24-month BigPond Broadband plan and have
a full Telstra Voice or Home Phone service on a Single Bill,
you are eligible for a further discount of $20 per month with
the BigPond Broadband Benefit.
Minimum plan term
•$89.95/mth plan – 24 month minimum term.
•$109.95/mth plan – no minimum term.
•$119.95/mth plan – no minimum term.
What’s included
1,000GB of data where 1GB (Gigabyte) = 1,000MB (Megabytes).
Your unused Monthly Data Allowance expires each month.
You can use your monthly usage allowance at any time
(day or night). Any unused monthly allowance expires
at the end of your billing cycle.
What’s not
If you exceed your 1,000GB monthly usage allowance in a month,
your broadband service will be slowed down to 256kbps for all
usage for the rest of that month until your next billing cycle
begins (but you won’t be charged extra for use).
Information about pricing
Monthly charge
Below are the monthly charges that apply to your BigPond plan,
depending on whether you have other Telstra services:
•$89.95 when you also have a full Telstra Voice or Home Phone
service and are eligible for the BigPond Broadband Benefit.
Your Monthly Data Allowance on this plan is charged at
0.009¢/MB
•$109.95 when you also have a full Telstra Voice or Home Phone
service. Your Monthly Data Allowance on this plan is charged
at 0.011¢/MB
•$119.95 when you don’t have a full Telstra Voice or Home Phone
service. Your Monthly Data Allowance on this plan is charged
at 0.012¢/MB.
To get the BigPond Broadband Benefit pricing, you need a full
Telstra Voice or Home Phone service on a Single Bill with your
BigPond Broadband service on a 24-month plan. If you’re an
existing customer, you may need to recontract to get the
BigPond Broadband Benefit.
All Telstra Voice and Home Phone plans are full Telstra Voice
or Home Phone services, except Telstra Voice Part.
In addition to your Monthly Charge, other charges may also
apply as outlined in the Connection and Home Network Gateway
(Wi-Fi Modem Router) section.
Connection and Home Network Gateway
(Wi-Fi modem router)
•For new BigPond Broadband customers a $59 activation fee
applies to get you up and running.
•If you take up a Casual Plan there is an additional $120 up front
Casual Plan Fee.
•A self-install Cable Home Network Gateway is $168 for new
BigPond broadband customers.
•If you’re an existing BigPond Broadband customer and would
like a new modem you can take up a Cable Home Network
Gateway package for $264.
•If you’d like a technician to come out and install your
broadband service an additional $240 charge will apply.
•A minimum $9.95 delivery fee may apply if you have your device,
modem or self install kit delivered. A premium delivery option
may be available for a higher fee.
•Home Network Gateways professionally installed or
purchased directly from us are configured to work only
with a Telstra broadband service.
The total minimum plan cost
If you take up the $89.95 plan, the total minimum amount you’ll
pay over 24 months is $3,345.80 ($129.95 per month based on
your broadband plan with Telstra Home Phone Local, a $59
activation fee for new BigPond customers and a $168 self-install
Home Network Gateway).
If you take up the $109.95 plan, the total minimum amount you’ll
pay is $496.95 ($149.95 for one month of your broadband plan
with Telstra Home Phone Local, a $59 activation fee for new
BigPond customers, $168 self-install Home Network Gateway
and a $120 casual plan fee).
If you take up the $119.95 plan, the total minimum amount you’ll
pay is $466.95 ($119.95 for one month of your broadband plan,
a $59 activation fee for new BigPond customers, $168 self-install
Home Network Gateway and a $120 casual plan fee).
A minimum $9.95 delivery fee may apply if you have your device,
modem or self install kit delivered. A premium delivery option
may be available for a higher fee.
If you are moving home, find out about the service
installation options and pricing available to you at
telstra.com.au/moving-home/move/
Speed boost
If you pass our eligibility check, you can purchase a Super Fast
Speed Boost for an additional $20 per month. Your bill will show
an additional charge each month for your speed upgrade.
For information about the speeds you can achieve with
the Super Fast Speed Boost, see ‘Broadband Speeds’.
The total monthly credit you will receive when eligible for the
BigPond Broadband Benefit is $30 per month ($10 for having
your home phone with Telstra plus an additional $20 for the
BigPond Broadband Benefit). Your bill may show this as separate
monthly credits of $20 and $10 or three separate $10 credits.
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Hardware Repayment Option
Transferring to the nbn™
A Hardware Repayment Option allows you to get new hardware
and make monthly interest free payments. If you cancel your plan
or your Hardware Repayment Option early, you’ll need to pay any
remaining hardware payments.
Your 24 month contract could overlap with the rollout of the nbn.
If you wish to transfer to the nbn with Telstra, please contact us.
If you don’t wish to transfer to the nbn we’ll continue to provide
your service up until the date on which we’re required to
disconnect it as part of the migration to the nbn, when we’ll
cancel your service and your access to existing networks.
No ETC will be charged in these circumstances.
Early Termination Charge and other charges
If your BigPond plan is cancelled before your minimum term has
ended, you will need to pay us an Early Termination Charge (ETC).
The ETC decreases by equal instalments each month you stay
on the plan. Your maximum ETC at the start of your plan is $360.
If one of our suppliers raises its prices in the future, this may
result in the cost of your services increasing. We will let you
know before this happens.
Changing plans
To view the plans that you may switch to, click the My BigPond
tab at bigpond.com to log into your My BigPond account.
You will need your user name and password to log in.
You may change your Plan once every billing cycle at no charge
and without having to restart your Minimum Plan term.
Other information
Telstra Air®
You can join Telstra Air but you may need to buy a compatible
gateway. For details visit telstra.com/joinair
Billing
The figures in this Critical Information Summary are for a full
billing cycle but your first bill may include pro rata charges for part
of the month if you started or changed your plan part way through
a billing period – refer to the ‘Important information about your
first bill’ section below for more information.
Your monthly bill
On the same day of each month, you’ll be billed in advance for the
minimum monthly charge, as well as for use during the month.
Your bill will show the highest monthly plan price. If you have a full
Telstra Voice or Home Phone service or are eligible for the BigPond
Broadband Benefit, you will then receive a discount each month
which will appear in the ‘Credit & discounts’ section of your bill.
Important information about your first bill
When you first start a plan or change your plan part way
through a billing period, your first bill will have additional charges.
It will include your minimum monthly charge in advance, plus a
proportion of your minimum monthly charge based on the number
of days left in the billing period.
As a Telstra Air member with a connected compatible gateway,
you get access to Telstra Air Wi-Fi hotspots in Australia and
millions of hotspots overseas powered by our partner Fon.
Track your data usage between bills
When you use a Telstra Air or Fon hotspot, all your usage counts
towards your home broadband data allowance, including usage at
sites that are unmetered from your home broadband service such
as BigPond Movies, Foxtel Go and our BigPond unmetered sites.
If you reach your allowance, you can’t access the hotspots until
you top up your allowance or your next billing cycle starts.
•click the My BigPond tab at bigpond.com to log into your
My BigPond account. You will need your user name and
password to log in
•once you have logged into your My BigPond account you will
see the Usage Meter that tells you the percentage of data
you’ve used in the current billing cycle, eg ‘27% of 1,000GB’
•click ‘View’ for more details.
Your gateway creates a Wi-Fi hotspot that others can use and
shares a small amount of your home broadband bandwidth.
When others use the hotspot, it doesn’t impact your home
broadband data allowance. There may be a small impact to your
broadband speeds if you’re using your broadband service at the
same time as a hotspot user. However, we have rules in place to
help protect your speeds.
Telstra Air Network™ and Fon coverage maps will indicate the
location of each Telstra Air hotspot.
The Telstra Air Network is open and public. We recommend
that you don’t send or receive sensitive personal information
or carry out activities like Internet banking.
You can choose to opt in and out of Telstra Air once a month.
Broadband speeds
•BigPond Fast Cable can provide download speeds up to a
maximum of 30Mbps when downloading from capable sites
or across multiple sites but average speeds will be lower.
•If you have taken up a Super Fast Speed Boost, it can provide
download speeds up to a maximum of 100Mbps into the home
for sharing across multiple users in a household. Existing
customers may need to purchase a compatible Home
Network Gateway to access these speeds.
•Actual speeds vary, including due to your location/equipment/
software, data source and content type, the number of users
and internet traffic.
•Speeds may be slower when your devices are connected
by Wi-Fi rather than ethernet cable or if you’re a Telstra Air
member and you’re using your home broadband service
at the same time as a hotspot user.
To track your data usage, you can:
We’re here to help
Please visit telstra.com/contactus if you have
questions about your offer, technical support, service
or connection. Alternatively you can call us on 13 2200
or 1800 808 981 (TTY).
Complaints or disputes
If you have a problem or complaint about your service,
go to telstra.com/complaints where you’ll find full
contact details and information about how to resolve it.
Further investigation
If we can’t resolve your complaint to your satisfaction, you
can contact the Telecommunications Industry Ombudsman
by phone on 1800 062 058. For full contact information,
visit tio.com.au/about-us/contact-us
This is a summary only – the full legal terms for this plan are
available at telstra.com.au/customer-terms
™ are trade marks and ® are registered trade marks of Telstra Corporation Limited ABN 33 051 775 556.
MOSC1262-14022017
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