GENERAL TROUBLESHOOTING VODAFONE SMART PRIME 6

GENERAL TROUBLESHOOTING VODAFONE SMART PRIME 6
GENERAL TROUBLESHOOTING
VODAFONE SMART PRIME 6
This is a guide to general troubleshooting with the
Vodafone Smart Prime 6.
If you are experiencing problems with your Vodafone Smart Prime 6, first of all restart the phone by
switching it off for 30 seconds, then turn it back on again. If this does not resolve the issue refer to the
common troubleshooting issues below before contacting your Service Delivery Technician.
 My phone keeps losing connection.
 My phone is showing ‘No Network’ or ‘No Network Connection’.
 My phone is showing ‘Emergency Calls Only’.
1. It may be that your phone has been looking for a 4G connection when 4G is not available in the area you are
in. (This also drains the battery.)
2.
1.
Go to Settings.
2. Touch More.
3. Touch Mobile Networks.
(This may be in your Apps)
4.
Touch
Preferred
Network Types.
5. Change it to 3G/2G
(Auto).
2. Turn the phone off, take the SIM out, wipe the chip with a clean dry cloth, put it back in and restart the phone.
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GENERAL TROUBLESHOOTING
VODAFONE SMART PRIME 6
 My emails have stopped syncing / I’m not getting any new emails.
1. Have you changed your network password? If so you will need to change it on your phone.
1. Go to Settings. (This may
be in your Apps)
2. Scroll down and touch
Accounts.
3. Touch Corporate.
4. Touch Account settings.
5.
Touch
address.
6. Scroll down to the very
bottom and touch ‘Incoming
Settings’.
7. Touch and delete your old
password and type in your
new network password.
8. Touch Done.
your
email
2. Check the Sync Email option is enabled. See ‘Setting the Email Sync Period – Vodafone Smart Prime 6’
How To guide: http://pulse/OurServices/InformationTechnology/MobileServices/HowToGuides.aspx
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GENERAL TROUBLESHOOTING
VODAFONE SMART PRIME 6
 My calendar has stopped syncing / I’m not getting any meeting/appointment reminders.
Check the Sync Calendar option is enabled.
1. Go to Settings (This may
be in your Apps)
2. Touch Accounts.
4. Touch Account settings.
5.
Touch
address.
your
3. Touch Corporate.
email
6. Scroll down to Sync
calendar and ensure the box
it ticked (touch it).
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GENERAL TROUBLESHOOTING
VODAFONE SMART PRIME 6
 I can’t hear people / people can’t hear me when I’m on a call.
1. Check that the sound/volume is turned up using the volume up and down buttons on the side of your
phone.
2. Check that the call is not muted or on hold.
Note: If you are holding your phone on your shoulder with your cheek you can accidentally put the phone on mute or
hold with your cheek.
 Touchscreen not working / Can’t swipe to answer calls.
Ensure that you are not touching the screen too firmly or too lightly when swiping and/or restart the phone.
Other features within the Vodafone Smart Prime 6 that you may wish to enable on your smartphone are:
 Setting up Email – Vodafone Smart Prime 6
 Setting your Email Signature - Vodafone Smart Prime 6
 Setting your Email Sync Period - Vodafone Smart Prime 6
 Connecting to DHB Staff WiFi – Vodafone Smart Prime 6
 Setting Out of Office responder - Vodafone Smart Prime 6
 Limiting & Restricting Background Data – Vodafone Smart Prime 6
 Setting Network to 3G – Vodafone Smart Prime 6
 Turning Battery Save On - Vodafone Smart Prime 6
 Call Forwarding / Call Divert – Vodafone Smart Prime 6
Other important information guides for your DHB issued smartphone are:
 NRDHB Smartphone Quick Guide
 Mobile Data Usage
 Saving Battery Power
All guides can be found here: http://pulse/OurServices/InformationTechnology/MobileServices/HowToGuides.aspx
Please ensure that you familiarise yourself with your DHB’s policies, guidelines and codes
of conduct relating to mobile devices and the NRDHB and hA Acceptable Usage policy:
http://pulse/OurServices/InformationTechnology/MobileServices/PoliciesandGuidelines.aspx
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