AVG 9.0 File Server
AVG 9.0 File Server
User Manual
Document revision 90.4 (8.1.2010)
C opyright AVG Technologies C Z, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.
This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data
Security, Inc. C reated 1991.
This product uses code from C -SaC zech library, C opyright (c) 1996-2001 Jaromir Dolecek
(dolecek@ics.muni.cz).
This product uses compression library zlib, C opyright (c) 1995-2002 Jean-loup Gailly and Mark Adler.
This product uses compression library libbzip2, C opyright (c) 1996-2002 Julian R. Seward.
A V G 9 .0 File Server © 2 0 1 0 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
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Contents
........................................................................................................................ 6
1. Introduction
........................................................................................................................
7
2. Installation
Requirements
7
2.1 Operation..........................................................................................................
Systems Supported
7
2.2 Hardware..........................................................................................................
Requirements
........................................................................................................................
8
3. AVG
Installation Options
........................................................................................................................
9
4. AVG
Installation Process
..........................................................................................................
9
4.1 Installation
Launch
10
4.2 License ..........................................................................................................
Agreement
..........................................................................................................
11
4.3 Checking
System Status
..........................................................................................................
12
4.4 Select Installation
Type
12
4.5 Activate..........................................................................................................
your AVG License
14
4.6 Custom..........................................................................................................
Installation - Destination Folder
15
4.7 Custom..........................................................................................................
Installation - Component Selection
..........................................................................................................
16
4.8 Installing
AVG
..........................................................................................................
17
4.9 Schedule
regular scans and updates
..........................................................................................................
17
4.10 AVG protection
configuration is complete
........................................................................................................................
19
5. After
Installation
19
5.1 Product..........................................................................................................
Registration
19
5.2 Access ..........................................................................................................
to User Interface
..........................................................................................................
19
5.3 Scanning
of the whole computer
.......................................................................................................... 19
5.4 Eicar Test
..........................................................................................................
20
5.5 AVG Default
Configuration
........................................................................................................................
21
6. AVG
User Interface
22
6.1 System..........................................................................................................
Menu
.......................................................................................................... 22
6.1.1 File
.......................................................................................................... 22
6.1.2 Components
.......................................................................................................... 22
6.1.3 History
.......................................................................................................... 22
6.1.4 Tools
.......................................................................................................... 22
6.1.5 Help
24
6.2 Security..........................................................................................................
Status Info
.......................................................................................................... 25
6.3 Quick Links
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..........................................................................................................
27
6.4 Components
Overview
.......................................................................................................... 28
6.5 Statistics
28
6.6 System..........................................................................................................
Tray Icon
........................................................................................................................
30
7. AVG
Components
.......................................................................................................... 30
7.1 Anti-Virus
..........................................................................................................
30
7.1.1 Anti-Virus
Principles
..........................................................................................................
30
7.1.2 Anti-Virus
Interface
.......................................................................................................... 32
7.2 Anti-Spyware
..........................................................................................................
32
7.2.1 Anti-Spyware
Principles
..........................................................................................................
32
7.2.2 Anti-Spyware
Interface
.......................................................................................................... 34
7.3 Anti-Rootkit
7.4 License .......................................................................................................... 34
35
7.5 Resident..........................................................................................................
Shield
..........................................................................................................
35
7.5.1 Resident
Shield Principles
..........................................................................................................
35
7.5.2 Resident
Shield Interface
..........................................................................................................
35
7.5.3 Resident
Shield Detection
40
7.6 Update ..........................................................................................................
Manager
..........................................................................................................
40
7.6.1 Update
Manager Principles
..........................................................................................................
40
7.6.2 Update
Manager Interface
........................................................................................................................
43
8. AVG
for SharePoint Portal Server
43
8.1 Program..........................................................................................................
Maintenance
44
8.2 AVG for..........................................................................................................
SPPS Configuration - SharePoint 2007
46
8.3 AVG for..........................................................................................................
SPPS Configuration - SharePoint 2003
48
8.4 AVG for..........................................................................................................
SPPS Edition Diagnostics
........................................................................................................................
50
9. AVG
Advanced Settings
.......................................................................................................... 50
9.1 Appearance
9.2 Sounds .......................................................................................................... 52
..........................................................................................................
54
9.3 Ignore Faulty
Conditions
.......................................................................................................... 55
9.4 Virus Vault
.......................................................................................................... 56
9.5 PUP Exceptions
9.6 Scans .......................................................................................................... 58
..........................................................................................................
58
9.6.1 Scan
Whole Computer
..........................................................................................................
58
9.6.2 Shell
Extension Scan
..........................................................................................................
58
9.6.3 Scan
Specific Files or Folders
..........................................................................................................
58
9.6.4 Removable
Device Scan
.......................................................................................................... 65
9.7 Schedules
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..........................................................................................................
65
9.7.1 Scheduled
Scan
..........................................................................................................
65
9.7.2 Virus
Database Update Schedule
..........................................................................................................
65
9.7.3 Program
Update Schedule
75
9.8 Resident..........................................................................................................
Shield
..........................................................................................................
75
9.8.1 Advanced
Settings
..........................................................................................................
75
9.8.2 Directory
Exludes
..........................................................................................................
75
9.8.3 Excluded
Files
9.9 Update .......................................................................................................... 80
.......................................................................................................... 80
9.9.1 Proxy
.......................................................................................................... 80
9.9.2 Dial-up
.......................................................................................................... 80
9.9.3 URL
.......................................................................................................... 80
9.9.4 Manage
..........................................................................................................
86
9.10 Remote
Administration
89
10.........................................................................................................................
AVG Scanning
..........................................................................................................
89
10.1 Scanning
Interface
..........................................................................................................
90
10.2 Predefined
Scans
90
10.2.1 ..........................................................................................................
Scan Whole Computer
90
10.2.2 ..........................................................................................................
Scan Specific Files or Folders
..........................................................................................................
90
10.2.3 Anti-Rootkit
Scan
..........................................................................................................
100
10.3 Scanning
in Windows Explorer
..........................................................................................................
101
10.4 Command
Line Scanning
101
10.4.1..........................................................................................................
CMD Scan Parameters
103
10.5 Scan ..........................................................................................................
Scheduling
103
10.5.1..........................................................................................................
Schedule Settings
103
10.5.2..........................................................................................................
How to Scan
103
10.5.3..........................................................................................................
What to Scan
113
10.6 Scan ..........................................................................................................
Results Overview
114
10.7 Scan ..........................................................................................................
Results Details
114
10.7.1..........................................................................................................
Results Overview Tab
114
10.7.2..........................................................................................................
Infections Tab
114
10.7.3..........................................................................................................
Spyware Tab
114
10.7.4..........................................................................................................
Warnings Tab
114
10.7.5..........................................................................................................
Information Tab
123
10.8 Virus ..........................................................................................................
Vault
........................................................................................................................
125
11.
AVG Updates
..........................................................................................................
125
11.1 Update
Levels
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..........................................................................................................
125
11.2 Update
Types
..........................................................................................................
125
11.3 Update
Process
........................................................................................................................
127
12.
Event History
........................................................................................................................
129
13.
FAQ and Technical Support
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1. Introduction
This user manual provides comprehensive documentation for AVG 9.0 File Server.
Congratulations on your purchase of AVG 9.0 File Server!
AVG 9.0 File Server is one of a range of award winning AVG products designed to
provide you with peace of mind and total security for your PC. As with all AVG
products AVG 9.0 File Server has been completely re-designed, from the ground up,
to deliver AVG’s renowned and accredited security protection in a new, more user
friendly and efficient way.
Your new AVG 9.0 File Server product has a streamlined interface combined with
more aggressive and faster scanning. More security features have been automated for
your convenience, and new ‘intelligent’ user options have been included so that you
can fit our security features to your way of life. No more compromising usability over
security!
AVG has been designed and developed to protect your computing and networking
activity. Enjoy the experience of full protection from AVG.
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2. Installation Requirements
2.1. Operation Systems Supported
AVG 9.0 File Server is intended to protect workstations with the following operating
systems:
· Windows 2000 Server
· Windows 2003 Server and Windows 2003 Server x64 Edition
· Windows 2008 Server and Windows 2008 Server x64 Edition
(and possibly higher service packs for specific operating systems)
2.2. Hardware Requirements
Minimum hardware requirements for AVG 9.0 File Server:
· Intel Pentium CPU 1,5 GHz
· 470 MB of free hard drive space (for installation purposes)
· 512 MB of RAM memory
Recommended hardware requirements for AVG 9.0 File Server:
· Intel Pentium CPU 1,8 GHz
· 600 MB of free hard drive space (for installation purposes)
· 512 MB of RAM memory
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3. AVG Installation Options
AVG can be installed either from the installation file available on your installation CD, or
you can download the latest installation file from AVG website (http://www.avg.com).
Before you start installing AVG, we strongly recommend that you visit AVG
website (http://www.avg.com) to check for a new installation file. This way
you can be sure to install the latest available version of AVG 9.0 File Server.
During the installation process you will be asked for your license/sales number. Please
make sure you have it available before starting the installation. The sales number can
be found on the CD packaging. If you purchased your copy of AVG on-line, your
license number will have been delivered to you via e-mail.
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4. AVG Installation Process
To install AVG 9.0 File Server on your computer, you need to get the latest
installation file. You can use the installation file from the CD that is a part of your box
edition but this file might be out-of-date. Therefore we recommended getting the
latest installation file online. You can download the file from AVG website (http://www.
avg.com), Downloads section.
The installation is a sequence of dialog windows with a brief description of what do at
each step. In the following, we offer an explanation for each dialog window:
4.1. Installation Launch
The installation process starts with the Welcome to the AVG Setup Program
window. In here you select the language used for the installation process. In the lower
part of the dialog window find the Choose your setup language item, and select the
desired language from the drop down menu. Then press the Next button to confirm
and continue to the next dialog.
Attention: Here, you are selecting the language for the installation process only. You
are not selecting the language for the AVG application - that can be specified later on
during the installation process!
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4.2. License Agreement
The License Agreement dialog provides the full wording of the AVG license
agreement. Please read it carefully and confirm that you have read, understood and
accept the agreement by marking the I have read license agreement check box and
pressing the Accept button.
If you do not agree with the license agreement press the Don't accept button, and
the installation process will be terminated immediately.
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4.3. Checking System Status
Having confirmed the license agreement, you will be redirected to the Checking
System Status dialog. This dialog does not require any intervention; your system is
being checked before the AVG installation can start. Please wait until the process has
finished, then continue automatically to the following dialog.
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4.4. Select Installation Type
The Select Installation Type dialog offers the choice of two installation options:
standard and custom installation.
For most users, it is highly recommended to keep to the standard installation that
installs AVG in fully automatic mode with settings predefined by the program vendor.
This configuration provides maximum security combined with the optimal use of
resources. In the future, if the need arises to change the configuration, you will
always have the possibility to do so directly in the AVG application.
Custom installation should only be used by experienced users who have a valid
reason to install AVG with non-standard settings. E.g. to fit specific system
requirements.
4.5. Activate your AVG License
In the Activate your AVG License dialog you have to fill in your registration data.
Type in your name (User Name field) and the name of your organization (Company
Name field).
Then enter your license/sales number into the License Number text field. The sales
number can be found on the CD packaging in your AVG 9.0 File Server box. The
license number will be in the confirmation email that you received after purchasing
your AVG 9.0 File Server on-line. You must type in the number exactly as shown. If
the digital form of the license number is available (in the email), it is recommended to
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use the copy and paste method to insert it.
Press the Next button to continue the installation process.
If in the previous step you have selected the standard installation, you will be
redirected directly to the Installing AVG dialog. If custom installation was selected
you will continue with the Destination Folder dialog.
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4.6. Custom Installation - Destination Folder
The Destination Folder dialog allows you to specify the location where AVG 9.0 File
Server should be installed. By default, AVG will be installed to the program files folder
located on drive C:. In case the folder does not exist yet, you will be asked in a new
dialog to confirm you agree AVG creates this folder now.
If you want to change this location, use the Browse button to display the drive
structure, and select the respective folder.
Press the Next button to confirm.
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4.7. Custom Installation - Component Selection
The Component Selection dialog displays an overview of all AVG 9.0 File Server
components that can be installed. If the default settings do not suit you, you can
remove/add specific components.
However, you can only select from components that are included in your
purchased AVG edition. Only those components will be offered to be installed
within the Component Selection dialog!
· Language selection
Within the list of components to be installed, you can define which language(s)
AVG should be installed in. Check the Additional installed languages item and
then select the desired languages from the respective menu.
· Remote Administration
If you plan to connect your computer to the AVG Remote Administration later,
please mark the respective item to be installed as well.
Continue by pressing the Next button.
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4.8. Installing AVG
The Installing AVG dialog shows the progress of the installation process, and does
not require any intervention:
After the installation process is finished, you will be redirected to the next dialog
automatically.
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4.9. Schedule regular scans and updates
In the Schedule regular scans and updates dialog set up the interval for new update
files accessibility check-up, and define time when the scheduled scan should be
launched. It is recommended to keep the default values. Press the Next button to
continue.
4.10. AVG protection configuration is complete
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Now your AVG 9.0 File Server has been configured.
In this dialog you decide whether you want to activate the option of anonymous
reporting of exploits and bad sites to AVG virus lab. If so, please mark the I agree to
provide ANONYMOUS information about detected threats to improve my
security option.
Finally, press the Finish button.
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5. After Installation
5.1. Product Registration
Having finished the AVG 9.0 File Server installation, please register you product
online on AVG website (http://www.avg.com), Registration page (follow the
instruction provided directly in the page). After the registration you will be able to
gain full access to your AVG User account, the AVG Update newsletter, and other
services provided exclusively for registered users.
5.2. Access to User Interface
The AVG User Interface is accessible in several ways:
· double-click the AVG icon on the system tray
· double-click the AVG icon on the desktop
· from the menu Start/Programs/AVG 9.0/AVG User Interface
5.3. Scanning of the whole computer
There is a potential risk that a computer virus has been transmitted to your computer
prior to AVG 9.0 File Server installation. For this reason you should run a Scan of the
whole computer to make sure there are no infections on your PC.
For instructions on running a Scan of the whole computer please consult the
chapter AVG Scanning.
5.4. Eicar Test
To confirm that AVG 9.0 File Server has been installed correctly you can perform the
EICAR test.
The EICAR test is a standard and absolutely safe method used to test antivirus system
functioning. It is safe to pass around, because it is not an actual virus, and does not
include any fragments of viral code. Most products react to it as if it were a virus (
though they typically report it with an obvious name, such as "EICAR-AV-Test"). You
can download the EICAR virus from the EICAR website at www.eicar.com, and you will
also find all necessary EICAR test information there.
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Try to download the eicar.com file, and save it on your local disk. Immediately after
you confirm downloading of the test file, the Resident Shield will react to it with a
warning. This Resident Shield notice demonstrates that AVG is correctly installed on
your computer.
If AVG fails to identify the EICAR test file as a virus, you should check the program
configuration again!
5.5. AVG Default Configuration
The default configuration (i.e. how the application is set up right after installation) of
AVG 9.0 File Server is set up by the software vendor so that all components and
functions are tuned up to achieve optimum performance.
Unless you have a real reason to do so, do not change the AVG configuration!
Changes to settings should only be performed by an experienced user.
Some minor editing of AVG components settings is accessible directly from the specific
component user interface. If you feel you need to change the AVG configuration to
better suit your your needs, go to AVG Advanced Settings: select the system menu
item Tools/Advanced settings and edit the AVG configuration in the newly opened
AVG Advanced Settings dialog.
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6. AVG User Interface
AVG 9.0 File Server open with the main window:
The main window is divided into several sections:
· System Menu (top system line in the window) is the standard navigation that
allows you to access all AVG components, services, and features - details >>
· Security Status Info (upper section of the window) provides you with
information on the current status of your AVG program - details >>
· Quick Links (left section of the window) allow you to quickly access the most
important and most frequently used AVG tasks - details >>
· Components Overview (central section of the window) offer an overview of
all installed AVG components - details >>
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· Statistics (left bottom section of the window) provide you with all statistical
data regarding the programs operation - details >>
· System Tray Icon (bottom right corner of the monitor, on the system tray)
indicates the AVG current status - details >>
6.1. System Menu
The System menu is the standard navigation used in all Windows applications. It is
located horizontally in the very top part of the AVG 9.0 File Server main window. Use
the system menu to access specific AVG components, feature, and services.
The system menu is divided into five main sections:
6.1.1. File
· Exit - closes the AVG 9.0 File Server's user interface. However, the AVG
application will continue running in the background and your computer will still
be protected!
6.1.2. Components
The Components item of the system menu includes links to all installed AVG
components, opening their default dialog page in the user interface:
· System overview - switch to the default user interface dialog with the
overview of all installed components and their status
· Anti-Virus - opens the default page of the Anti-Virus component
· Anti-Rootkit - opens the default page of the Anti-Rootkit component
· Anti-Spyware - opens the default page of the Anti-Spyware component
· License - opens the default page of the License component
· Resident Shield - opens the default page of the Resident Shield component
· Update Manager - opens the default page of the Update Manager
component
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6.1.3. History
· Scan results - switches to the AVG testing interface, specifically to the Scan
Results Overview dialog
· Resident Shield Detection - open a dialog with an overview of threats
detected by Resident Shield
· Virus Vault - opens the interface of the quarantine space (Virus Vault) to
where AVG removes all detected infections that cannot be healed automatically
for some reason. Inside this quarantine the infected files are isolated and your
computer's security is guaranteed, and at the same time the infected files are
stored for possible future repair.
· Event History Log - opens the history log interface with an overview of all
logged AVG 9.0 File Server actions.
6.1.4. Tools
· Scan computer - switches to the AVG scanning interface and launches a scan
of the whole computer
· Scan selected folder - switches to the AVG scanning interface and allows you
to define within the tree structure of your computer which files and folders
should be scanned
· Scan file - allows you to run an on-demand test over a single file selected from
the tree structure of your disk
· Update - automatically launches the update process of AVG 9.0 File Server
· Update from directory - runs the update process from the update files
located in a specified folder on your local disk. However, this option is only
recommended as an emergency, e.g. in situations where there is no connection
to the Internet (for example, your computer is infected and disconnected
from the Internet; your computer is connected to a network with no access
to the Internet, etc.). In the newly opened window select the folder where
you have previously placed the update file, and launch the update process.
· Advanced settings - opens the AVG advanced settings dialog where you
can edit the AVG 9.0 File Server configuration. Generally, it is recommended
to keep the default settings of the application as defined by the software
vendor.
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6.1.5. Help
· Contents - opens the AVG help files
· Get Help Online - opens AVG website (http://www.avg.com) at the customer
support center page
· Your AVG Web - opens AVG website (http://www.avg.com)
· About Viruses and Threats - opens the online Virus Encyclopedia where you
can look up detailed information on the identified virus
· Download AVG Rescue CD - opens your internet browser with AVG website (
http://www.avg.com) on the Support center/Download page. Enter your
license number into the provided text field to download the latest version of
AVG Rescue CD (portable version of AVG intended for operating system
recovery in such an event where the system cannot be loaded in the regular
way - for example due to substantial virus infection).
· Reactivate - opens the Activate AVG dialog with the data you have entered
in the Personalize AVG dialog of the installation process. Within this dialog
you can enter your license number to either replace the sales number (the
number you have installed AVG with), or to replace the old license number (e.
g. when upgrading to a new AVG product).
· Register now - connects to the registration page of AVG website (http://
www.avg.com). Please fill in your registration data; only customers who
register their AVG product can receive free technical support.
· About AVG - opens the Information dialog with five tabs providing data on
program name, program and virus database version, system info, license
agreement, and contact information of AVG Technologies CZ.
6.2. Security Status Info
The Security Status Info section is located in the upper part of the AVG main
window. Within this section you will always find information on the current security
status of your AVG 9.0 File Server. Please see an overview of icons possibly depicted
in this section, and their meaning:
The green icon indicates that your AVG is fully functional. Your computer is
completely protected, up to date and all installed components are working
properly.
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The orange icon warns that one or more components are incorrectly
configured and you should pay attention to their properties/settings. There is no
critical problem in AVG and you have probably decided to switch some
component off for some reason. You are still protected by AVG. However, please
pay attention to the problem component's settings! Its name will be provided in
the Security Status Info section.
This icon also appears if for some reason you have decided to ignore a
component's error status (the "Ignore component state" option is available from
the context menu opened by a right-click over the respective component's icon
in the component overview of the AVG main window). You may need to use this
option in a specific situation but it is strictly recommended to switch off the "
Ignore component state" option as soon as possible.
The red icon indicates that AVG is in critical status! One or more
components does not work properly and AVG cannot protect your computer.
Please pay immediate attention to fixing the reported problem. If you are not
able to fix the error yourself, contact the AVG technical support team.
It is strongly recommended that you pay attention to Security Status Info and in
case the report indicates any problem, go ahead and try to solve it immediately.
Otherwise your computer is at risk!
Note: AVG status information can also be obtained at any moment from the system
tray icon.
6.3. Quick Links
Quick links (in the left section of the AVG User Interface) allow you to immediately
access the most important and most frequently used AVG features:
· Overview - use this link to switch from any currently opened AVG interface to
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the default one with an overview of all installed components - see chapter
Components Overview >>
· Computer scanner - use this link to open the AVG scanning interface where
you can run tests directly, schedule scans, or edit their parameters - see
chapter AVG Scanning >>
· Update now - this link open the updating interface, and launches the AVG
update process immediately - see chapter AVG Updates >>
These links are accessible from the user interface at all times. Once you use a quick
link to run a specific process, the GUI will switch to a new dialog but the quick links
are still available.
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6.4. Components Overview
The Components Overview section is located in the central part of the AVG User
Interface. The section is divided into two parts:
· Overview of all installed components consisting of a panel with the
component's icon and the information of whether the respective component is
active or inactive
· Description of a selected component
Within the AVG 9.0 File Server the Components Overview section contains
information on the following components:
· Anti-Virus ensures that your computer is protected from viruses trying to
enter your computer - details >>
· Anti-Spyware scans your applications in the background as you run them details >>
· Anti-Rootkit detects programs and technologies trying to camouflage malware
- details >>
· License provides full wording of the AVG License Agreement - details >>
· Resident Shield runs in the background and scans files as they are copied,
opened or saved - details >>
· Update Manager controls all AVG updates - details >>
Single-click any component's icon to highlight it within the components overview. At
the same time, the component's basic functionality description appears in the bottom
part of the user interface. Double-click the icon to open the components own
interface with a list of basic statistical data.
Right-click you mouse over a component's icon to expand a context menu: besides
opening the component's graphic interface you can also select to Ignore component
state. Select this option to express you are aware of the component's error state but
for some reason you wish to keep your AVG so and you do not want to be warned by
the system tray icon change.
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6.5. Statistics
The Statistics section is located in the left bottom part of the AVG User Interface. It
offers a list of information regarding the program's operation:
· Last scan - provides the date when the last scan was performed
· Last update - provides the date when the last update was launched
· Virus DB - informs you about the currently installed version of the virus
database
· AVG version - informs you about the AVG version installed (the number is in
the form of 9.0.xx, where 9.0 is the product line version, and xx stands for
the number of the build)
· License expires - provides the date of your AVG license expiration
6.6. System Tray Icon
System Tray Icon (on your Windows taskbar) indicates the current status of your
AVG 9.0 File Server. It is visible at all times on your system tray, no matter whether
your AVG main window is opened or closed.
If in full color
, the System Tray Icon indicates that all AVG components are active
and fully functional. Also, AVG system tray icon can be displayed in full color if AVG is
in error state but you are fully aware of this situation and you have deliberately
decided to Ignore the component state.
An icon with an exclamation mark
indicates a problem (inactive component, error
status, etc.). Double-click the System Tray Icon to open the main window and edit a
component.
The system tray icon further informs on current AVG activities and possible status
changes in the program (e.g. automatic launch of a scheduled scan or update, a
component's status change, error status occurrence, ...) via a pop-up window
opened from the AVG system tray icon:
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The System Tray Icon can also be used as a quick link to access the AVG main
window at any time - double click on the icon. By right-click on the System Tray Icon
you open a brief context menu with the following options:
· Open AVG User Interface - click to open the AVG User Interface
· Update - launches an immediate update
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7. AVG Components
7.1. Anti-Virus
7.1.1. Anti-Virus Principles
The antivirus software's scanning engine scans all files and file activity (opening/
closing files, etc.) for known viruses. Any detected virus will be blocked from taking
any action and will then be cleaned or quarantined. Most antivirus software also uses
heuristic scanning, where files are scanned for typical virus characteristics, so called
viral signatures. This means that the antivirus scanner can detect a new, unknown
virus, if the new virus contains some typical characteristics of existing viruses.
The important feature of antivirus protection is that no known virus can run on
the computer!
Where just a single technology might fall short of detecting or identifying a virus, AntiVirus combines several technologies to ensure that your computer is protected from
viruses:
· Scanning - searching for character strings that are characteristic of a given
virus
· Heuristic analysis - dynamic emulation of the scanned object’s instructions in a
virtual computer environment
· Generic detection - detection of instructions characteristic of the given virus/
group of viruses
AVG is also able to analyze and detect executable applications or DLL libraries that
could be potentially unwanted within the system. We call such threats Potentially
Unwanted Programs (various kinds of spyware, adware etc.). Furthermore, AVG scans
your system registry for suspicious entries, temporary Internet files and tracking
cookies, and allows you to treat all potentially harmful items in the same way as any
other infection.
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7.1.2. Anti-Virus Interface
The Anti-Virus component's interface provides some basic information on the
component's functionality, information on the component's current status (Anti-Virus
component is active.), and a brief overview of Anti-Virus statistics:
· Infection definitions - number provides the count of viruses defined in the
up-to-date version of the virus database
· Latest database update - specifies when and at what time the virus
database was last updated
· Database version - defines the number of the latest virus database version;
and this number increases with every virus base update
There is just one operating button available within this component's interface (Back) press the button to return to the default AVG user interface (components overview).
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not change the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, select the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
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Advanced Settings dialog.
7.2. Anti-Spyware
7.2.1. Anti-Spyware Principles
Spyware is usually defined as a type of malware, i.e. software, that gathers
information from a user's computer without the user's knowledge or consent. Some
spyware applications may also be installed on purpose and often contain
advertisements, window pop-ups or different types of unpleasant software.
Currently, the most common source of infection is websites with potentially dangerous
content. Other methods of transmission, such as via e-mail or transmission by worms
and viruses are also prevalent. The most important protection is to use an always-on
background scanner, Anti-Spyware, that works like a resident shield and scans your
applications in the background as you run them.
There is also the potential risk that malware has been transmitted to your computer
prior to AVG installation, or that you have neglected to keep your AVG 9.0 File
Server up-to-date with the latest database and program updates. For this reason,
AVG allows you to fully scan your computer for malware/spyware using the scanning
feature. It also detects sleeping and non-active malware, i.e. malware that has been
downloaded but not yet activated.
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7.2.2. Anti-Spyware Interface
The Anti-Spyware component's interface provides a brief overview on the
component's functionality, information on the component's current status (AntiSpyware component is active.), and some Anti-Spyware statistics:
· Spyware definitions - number provides the count of spyware samples defined
in the latest spyware database version
· Latest database update - specifies when and at what time the spyware
database was updated
· Database version - defines the number of the latest spyware database
version; and this number increases with every virus base update
There is just one operating button available within this component's interface (Back) press the button to return to the default AVG user interface (components overview).
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not change the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, select the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
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Advanced Settings dialog.
7.3. Anti-Rootkit
A rootkit is a program designed to take fundamental control of a computer system,
without authorization by the system's owners and legitimate managers. Access to the
hardware is rarely required as a rootkit is intended to seize control of the operating
system running on the hardware. Typically, rootkits act to obscure their presence on
the system through subversion or evasion of standard operating system security
mechanisms. Often, they are also Trojans as well, thus fooling users into believing
they are safe to run on their systems. Techniques used to accomplish this can include
concealing running processes from monitoring programs, or hiding files or system data
from the operating system.
7.4. License
In the Licence component interface you will find a brief text describing the
component's functionality, information on its current status (License component is
active.), and the following information:
· License number - provides the exact form of your license number. When
entering your license number, you have to be absolutely precise and type it
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exactly as shown. Therefore we strongly recommend to always use "copy &
paste" method for any manipulation with the license number.
· License type - specifies the product type installed.
· License expires - this date determines the period of validity of your license. If
you want to go on using AVG 9.0 File Server after this date you have to
renew your license. The license renewal can be performed online on AVG
website (http://www.avg.com).
· Number of seats - how many workstations on which you are entitled to install
your AVG 9.0 File Server.
Control buttons
· Register - connects to the registration page of AVG website (http://www.
avg.com). Please fill in your registration data; only customers who register
their AVG product can receive free technical support.
· Re-activate - opens the Activate AVG dialog with the data you have entered
in the Personalize AVG dialog of the installation process. Within this dialog
you can enter your license number to either replace the sales number (the
number you have installed AVG with), or to replace the old license number (e.
g. when upgrading to a new AVG product).
· Back - press this button to return to the default AVG user interface
(components overview).
7.5. Resident Shield
7.5.1. Resident Shield Principles
The Resident Shield component gives your computer continuous protection. It scans
every single file that is being opened, saved, or copied, and guards the system areas
of the computer. When Resident Shield discovers a virus in a file that is accessed, it
stops the operation currently being performed and does not allow the virus to activate
itself. Normally, you do not even notice the process, as it runs "in the background",
and you only get notified when threats are found; at the same time, Resident Shield
blocks activation of the threat and removes it. Resident Shield is being loaded in the
memory of your computer during system startup.
Warning: Resident Shield is loaded in the memory of your computer during
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startup, and it is vital that you keep it switched on at all times!
7.5.2. Resident Shield Interface
Besides an overview of the most important statistical data and the information on the
component's current status (Resident Shield is active and fully functional), the
Resident Shield interface offers some elementary component settings options, too.
The statistics is as follows:
· Resident Shield has been active for - provides the time since the latest
component's launch
· Threats detected and blocked - number of detected infections that were
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prevented from being run/opened (if needed, this value can be reset; e.g. for
statistic purposes - Reset value)
Basic component configuration
In the bottom part of the dialog window you will find the section called Resident
Shield settings where you can edit some basic settings of the component's
functionality (detailed configuration, as with all other components, is available via the
File/Advanced settings item of the system menu).
The Resident Shield is active option allows you to easily switch on/off resident
protection. By default, the function is on. With resident protection on you can further
decide how the possibly detected infections should be treated (removed):
o either automatically (Remove all threats automatically)
o or only after the user's approval (Ask me before removing threats)
This choice has no impact on the security level, and it only reflects your preferences.
In both cases, you can still select whether you want to Remove cookies
automatically. In specific cases you can switch this option on to achieve maximum
security levels, however it is switched off by default. (cookies = parcels of text sent
by a server to a web browser and then sent back unchanged by the browser each
time it accesses that server. HTTP cookies are used for authenticating, tracking, and
maintaining specific information about users, such as site preferences or the
contents of their electronic shopping carts).
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not change the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, select the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
Advanced Settings dialog.
Control buttons
The control buttons available within the Resident Shield interface are as follows:
· Manage exceptions - opens the Resident Shield - Directory Excludes dialog
where you can define folders that should be left out from the Resident Shield
scanning
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· Save changes - press this button to save and apply any changes made in this
dialog
· Cancel - press this button to return to the default AVG user interface
(components overview)
7.5.3. Resident Shield Detection
Resident Shield scans files as they are copied, opened or saved. When a virus or any
kind of threat is detected, you will be warned immediately via the following dialog:
The dialog provides information on the threat detected, and it invites you to decide
what action should be taken now:
· Heal - if a cure is available, AVG will heal the infected file automatically; this
option is the recommended action to be taken
· Move to Vault - the virus will be moved to AVG Virus Vault
· Go to file - this option redirects you to the exact location of the suspicious object (
opens new Windows Explorer window)
· Ignore - we strictly recommend NOT TO use this option unless you have a
very good reason to do so!
The entire overview of all threats detected by Resident Shield can be found in the
Resident Shield detection dialog accessible from via system menu option History /
Resident Shield findings:
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The Resident Shield detection offers an overview of objects that were detected by
the Resident Shield, evaluated as dangerous and either cured or moved to the Virus
Vault. For each detected object the following information is provided:
· Infection- description (possibly even name) of the detected object
· Object - object location
· Result - action performed with the detected object
· Detection time - date and time the object was detected
· Object Type - type of the detected object
· Process - what action was performed to call out the potentially dangerous
object so that it could be detected
In the bottom part of the dialog, under the list, you will find information on total
number of detected objects listed above. Further you can export the entire list of
detected objects in a file (Export list to file) and delete all entries on detected
objects (Empty list). The Refresh list button will update the list of finding detected
by Resident Shield. The Back button switches you back to the default AVG user
interface (components overview).
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7.6. Update Manager
7.6.1. Update Manager Principles
No security software can guarantee true protection from various types of threats
unless it is regularly updated! Virus writers are always looking for new flaws that they
can exploit in both software and operating systems. New viruses, new malware, new
hacking attacks appear daily. For this reason, software vendors are continually issuing
updates and security patches, to fix any security holes that are discovered.
It is crucial to update your AVG regularly!
The Update Manager helps you to control regular updating. Within this component
you can schedule automatic downloads of update files either from the Internet, or the
local network. Essential virus definition updates should be daily if possible. Less urgent
program updates can be weekly.
Note: Please pay attention to the AVG Updates chapter for more information on
update types and levels!
7.6.2. Update Manager Interface
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The Update Manager's interface displays information about the component's
functionality and its current status (Update manager is active.), and provides the
relevant statistical data:
· Latest update - specifies when and at what time the database was updated
· Virus database version - defines the number of the latest virus database
version; and this number increases with every virus base update
· Next scheduled update - specifies when and at what time the database is
scheduled to be updated again
Basic component configuration
In the bottom part of the dialog you can find the Update Manager settings section
where you can perform some changes to the rules of the update process launch. You
can define whether you wish the update files to be downloaded automatically (Start
automatic updates) or just on demand. By default, the Start automatic updates
option is switched on and we recommend to keep it that way! Regular download of
the latest update files is crucial for proper functionality of any security software!
Further you can define when the update should be launched:
o Periodically - define the time interval
o At a specific time - define the exact day and time
By default, the update is set for every 4 hours. It is highly recommended to keep this
setting unless you have a true reason to change it!
Please note: The software vendor has set up all AVG components to give optimum
performance. Unless you have a real reason to do so, do not change the AVG
configuration. Any changes to settings should only be performed by an experienced
user. If you need to change AVG configuration, select the system menu item Tools /
Advanced settings and edit the AVG configuration in the newly opened AVG
Advanced Settings dialog.
Control buttons
The control buttons available within the Update Manager interface are as follows:
· Update now - launches an immediate update on demand
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· Save changes - press this button to save and apply any changes made in this
dialog
· Cancel - press this button to return to the default AVG user interface
(components overview)
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8. AVG for SharePoint Portal Server
This chapter deals with AVG maintenance on MS SharePoint Portal Server that can
be considered a special type of a file server.
8.1. Program Maintenance
AVG for SharePoint Portal Server uses the Microsoft SP VSAPI 1.4 virus-scanning
interface for the protection of your server against possible virus infection. The objects
on the server are tested for the presence of malware when they are downloaded and/
or uploaded from or on the server by your users. The configuration of the anti-virus
protection can be set up using the Central Administration interface of your
SharePoint Portal Server. Within the Central Administration you can also view and
manage the AVG for SharePoint Portal Server log file.
You can launch the SharePoint Portal Server Central Administration when you are
logged in on the computer that your server is running on. The administration interface
is web-based (as well as the user interface of the SharePoint Portal Server) and you
can open it using the SharePoint (3.0) Central Administration option in the
Programs/Microsoft Office Server folder (or SharePoint Portal Server) of the
Windows Start menu:
You can also enter the SharePoint Portal Server Central Administration web page
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remotely using the proper access rights and URL.
8.2. AVG for SPPS Configuration - SharePoint 2007
In the SharePoint 3.0 Central Administration interface you can easily configure the
performance parameters and actions of the AVG for SharePoint Portal Server
scanner. Choose the Operations option in the Central Administration section. A
new dialog will appear. Select Antivirus item in the Security Configuration part.
The following window will then be displayed:
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You can configure various AVG for SharePoint Portal Server anti-virus scanning
actions and performance features here:
· Scan documents on upload – enable/disable the scanning of documents being
uploaded
· Scan documents on download – enable/disable the scanning of documents
being downloaded
· Allow users to download infected documents – allow/disallow users to
download infected documents
· Attempt to clean infected documents – enable/disable automatic erasing of
infected documents
· Time out duration (in seconds) – the maximum number of seconds the virus
scanning process will run after single launch (decrease the value when the
server’s response seems to be slow when scanning the documents)
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· Number of threads – you can specify the number of virus scanning threads
that can run simultaneously; increasing the number may speed up the scanning
due to the higher level of parallelism, but it can increase the server’s response
time on the other hand
8.3. AVG for SPPS Configuration - SharePoint 2003
In the SharePoint Portal Server Central Administration interface you can easily
configure the performance parameters and actions of the AVG for SharePoint Portal
Server scanner. Choose the Antivirus Actions Configuration option in the Security
Configuration section:
The following window will then be displayed:
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You can configure various AVG for SharePoint Portal Server anti-virus scanning
actions and performance features here:
· Scan documents on upload – enable/disable the scanning of documents being
uploaded
· Scan documents on download – enable/disable the scanning of documents
being downloaded
· Allow users to download infected documents – allow/disallow users to
download infected documents
· Attempt to clean infected documents – enable/disable automatic erasing of
infected documents
· Time limit of scanning – the maximum number of seconds the virus scanning
process will run after single launch (decrease the value when the server’s
response seems to be slow when scanning the documents)
· Use max. X sub-processes when scanning documents – the X specifies the
number of virus scanning threads that can run simultaneously; increasing the
number may speed up the scanning due to the higher level of parallelism, but it
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can increase the server’s response time on the other hand
8.4. AVG for SPPS Edition Diagnostics
The diagnostics messages of AVG for SharePoint Portal Server can be viewed after
choosing the Diagnostics Settings Configuration in the SharePoint Central
Administration’s Component Configuration section:
All diagnostics information related to AVG for SharePoint Portal Server performance
are stored in the *_AVG4SPS.LOG file. The contents of this file can be viewed after
choosing it in the Display diagnostics protocols section of the Diagnostics
Settings Configuration window:
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Press the View log button to view the log file of AVG for SharePoint Portal Server.
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9. AVG Advanced Settings
The advanced configuration dialog of AVG 9.0 File Server opens in a new window
named Advanced AVG Settings. The window is divided into two sections: the left
part offers a tree-arranged navigation to the program configuration options. Select the
component you want to change the configuration of (or its specific part) to open the
editing dialog in the right-hand section of the window.
9.1. Appearance
The first item of the navigation tree, Appearance, refers to the general settings of
the AVG user interface and a few elementary options of the application's behavior:
Language selection
In the Language selection section you can chose your desired language from the
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drop-down menu; the language will then be used for the entire AVG user interface.
The drop-down menu only offers those languages you have previously selected to be
installed during the installation process (see chapter Custom Installation - Component
Selection). However, to finish switching the application to another language you have
to restart the user interface; follow these steps:
· Select the desired language of the application and confirm your selection by
pressing the Apply button (right-hand bottom corner)
· Press the OK button confirm
· New dialog window pops-up informing you the language change of AVG user
interface requires the application restart:
Balloon tray notifications
Within this section you can suppress display of system tray balloon notifications on
the status of the application. By default, the balloon notifications are allowed to be
displayed, and it is recommended to keep this configuration! The balloon notifications
typically inform on some AVG component's status change, and you should pay
attention to them!
However, if for some reason you decide you do not wish these notifications to be
displayed, or you would like only certain notifications (related to a specific AVG
component) to be displayed, you can define and specify your preferences by
checking/unchecking the following options:
· Display system tray notifications - by default, this item is checked (
switched on), and notifications are displayed. Uncheck this item to completely
turn off the display of all balloon notifications. When turned on, you can
further select what specific notifications should be displayed:
o Display tray notifications about update - decide whether information
regarding AVG update process launch, progress, and finalization should be
displayed;
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o Display components state change notifications - decide whether
information regarding component's activity/inactivity or its possible
problem should be displayed. When reporting a component's fault status,
this option equals to the informative function of the system tray icon
(color changing) reporting a problem in any AVG component;
o Display Resident Shield related tray notifications - decide whether
information regarding file saving, copying, and opening processes should
be displayed or suppressed;
o Display tray notifications about scanning - decide whether
information upon automatic launch of the scheduled scan, its progress
and results should be displayed.
Gaming mode
This AVG function is designed for full-screen applications where possible AVG
information ballons (displayed e.g. when a scheduled scan is started) would be
disturbing (they could minimize the application or corrupt its graphics). To avoid this
situation, keep the check box for the Enable gaming mode when a full-screen
application is executed option marked (default setting).
9.2. Sounds
Within the Sounds dialog you can specify whether you want to be informed about
specific AVG actions by a sound notification. If so, check the Enable sound events
option (off by default) to activate the list of AVG actions:
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Then, select the respective event from the list and browse (Browse) your disk for an
appropriate sound you want to assign to this event. To listen to the selected sound,
highlight the event in the list and push the Play button. Use the Delete button to
remove the sound assigned to a specific event.
Note: Only *.wav sounds are supported!
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9.3. Ignore Faulty Conditions
In the Ignore faulty components conditions dialog you can tick those components
that you do not want to get informed about:
By default, no component is selected in this list. It means that if any component get
to an error status, you will be informed about it immediately via:
· system tray icon - while all parts of AVG are working properly, the icon is
displayed as it is; however, if an error occurs, the icon appears with a yellow
exclamation mark,
· text description of the existing problem in the Security Status Info section of
the AVG main window
There might be a situation that for some reason you need to switch a component off
temporarily (this is not recommended, you should try to keep all components
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permanently on and in default configuration, but it may be happen). In that case the
system tray icon automatically reports the component's error status. However, in this
very case we cannot talk about an actual error since you have deliberately induced it
yourself, and you are aware of the potential risk. At the same time, once being
displayed with the exclamation mark, the icon cannot actually report any possible
further error that might appear.
For this situation, within the above dialog you can select components that may be in
an error state (or switched off) and you do not wish to get informed about it. The
same option of Ignoring component state is also available for specific components
directly from the components overview in the AVG main window.
9.4. Virus Vault
The Virus Vault maintenance dialog allows you to define several parameters
regarding the administration of objects stored in the Virus Vault:
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· Limit Virus Vault size - use the slider to set up the maximum size of the Virus
Vault. The size is specified proportionally compared to the size of your local
disk.
· Automatic file deletion - in this section define the maximum length of time
that objects should be stored in the Virus Vault (Delete files older than ...
days), and the maximum number of files to be stored in the Virus Vault (
Maximum number of files to be stored)
9.5. PUP Exceptions
AVG 9.0 File Server is able to analyze and detect executable applications or DLL
libraries that could be potentially unwanted within the system. In some cases the user
may wish to keep certain unwanted programs on the computer (programs that were
installed on purpose). Some programs, especially free ones, include adware. Such
adware might be detected and reported by AVG as a potentially unwanted program
. If you wish to keep such a program on your computer, you can define it as a
potentially unwanted program exception:
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The Potentially Unwanted Programs Exceptions dialog displays a list of already
defined and currently valid exceptions from potentially unwanted programs. You can
edit the list, delete existing items, or add new exceptions. The following information
can be found in the list for every single exception:
· File - provides the name of the respective application
· File Path - shows the way to the application's location
· Checksum - displays the unique 'signature' of the chosen file. This checksum
is an automatically generated string of characters, which allows AVG to
unequivocally distinguish the chosen file from other files. The checksum is
generated and displayed after successful addition of the file.
Control buttons
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· Edit - opens an editing dialog (identical with the dialog for a new exception
definition, see below) of an already defined exception where you can change
the exception's parameters
· Remove - deletes the selected item from the list of exceptions
· Add exception - open an editing dialog where you can define parameters of
the new exception to be created:
o File - type the full path to the file that you want to mark as an
exception
o Checksum - displays the unique 'signature' of the chosen file. This
checksum is an automatically generated string of characters, which
allows AVG to unequivocally distinguish the chosen file from other files.
The checksum is generated and displayed after successful addition of the
file.
o File Info - displays any additional information available about the file (
license/version information etc.)
o Any location - do not use full path - if you want to define this file as
an exception only for the specific location, then leave this checkbox
unchecked
9.6. Scans
The advanced scan settings is divided into three categories referring to specific scan
types as defined by the software vendor:
· Scan Whole Computer - standard predefined scan of the entire computer
· Shell Extension Scan - specific scanning of a selected object directly from the
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Windows Explorer environment
· Scan Specific Files or Folders - standard predefined scan of selected areas of
your computer
· Removable Device Scan - specific scanning of removable devices attached
to your computer
9.6.1. Scan Whole Computer
The Scan whole computer option allows you to edit parameters of one of the scans
predefined by the software vendor, Scan of the whole computer:
Scan settings
The Scan settings section offers a list of scanning parameters that can be optionally
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switched on/off:
· Automatically heal/remove infection - if a virus is identified during scanning
it can be healed automatically if a cure is available. If the infected file cannot
be healed automatically, or if you decide to switch off this option, you will be
notified upon a virus detection and will have to decide what to do with the
detected infection. The recommended method is to remove the infected file to
the Virus Vault.
· Report Potentially Unwanted Programs and Spyware Threats - this
parameter controls the Anti-Virus functionality that allows detection of
potentially unwanted programs (executable files that can run as spyware or
adware) and these can then be blocked, or removed;
· Scan for Tracking Cookies - this parameter of the Anti-Spyware component
defines that cookies should be detected; (HTTP cookies are used for
authenticating, tracking, and maintaining specific information about users,
such as site preferences or the contents of their electronic shopping carts)
· Scan inside archives - this parameters defines that scanning should check all
files even those stored inside archives, e.g. ZIP, RAR, ...
· Use Heuristics - heuristic analysis (dynamic emulation of the scanned
object’s instructions in a virtual computer environment) will be one of the
methods used for virus detection during scanning;
· Scan system environment - scanning will also check the system areas of
your computer.
Further you should decide whether you want to have scanned
· All file types with the possibility of defining exceptions from scanning by
providing a list of comma separated file extensions that should not be scanned;
· Selected file types - you can specify that you want to scan only files that
are possibly infectable (files that cannot get infected will not be scanned, for
instance some plain text files, or some other non-executable files), including
media files (video, audio files - if you leave this box unchecked, it will reduce
the scanning time even more, because these files are often quite large and
are not too likely to be infected by a virus). Again, you can specify by
extensions which files are those that should always be scanned.
· Optionally, you can decide you want to Scan files without extension - this
option is on by default, and it is recommended that you keep it so unless you
have a real reason to change it. Files with no extension are rather suspicious
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and should be scanned at all times.
Scan process priority
Within the Scan process priority section you can further specify the desired scanning
speed dependent on system resource usage. By default, this option value is set to
the medium level of automatic resource usage. If you want the scanning to run faster,
it will take less time but system resources usage will increase significantly during the
scan, and will slow down your other activities on the PC (this option can be used
when your computer is switched on but nobody is currently working on it). On the
other hand, you can decrease system resources usage by extending the scanning
duration.
Set additional scan reports ...
Click the Set additional scan reports ... link to open a standalone dialog window
called Scan reports where you can tick several items to define what scan findings
should be reported:
9.6.2. Shell Extension Scan
Similar to the previous Scan whole computer item, this item named Shell extension
scan also offers several options for editing the scan predefined by the software
vendor. This time the configuration is related to scanning of specific objects launched
directly from the Windows Explorer environment (shell extension), see chapter
Scanning in Windows Explorer:
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The list of parameters is identical to those available for the Scan of the whole
computer. However, the default settings differ: with the Scan of the Whole
Computer most parameters are selected while for the Shell extension scan (
Scanning in Windows Explorer) only the relevant parameters are switched on.
Note: For a description of specific parameters please consult the chapter AVG
Advanced Settings / Scans / Scan Whole Computer.
9.6.3. Scan Specific Files or Folders
The editing interface for Scan specific files or folders is identical to the Scan Whole
Computer editing dialog. All configuration options are the same; however, the default
settings are more strict for the Scan of the whole computer:
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All parameters set up in this configuration dialog apply only to the areas selected for
scanning with the Scan of specific files or folders! If you tick the Scan for rootkits
option within this configuration dialog, only a quick rootkit test will be performed, i.e.
rootkit scanning of selected areas only.
Note: For a description of specific parameters please consult the chapter AVG
Advanced Settings / Scans / Scan Whole Computer.
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9.6.4. Removable Device Scan
The editing interface for Removable device scan is also very similar to the Scan
Whole Computer editing dialog:
The Removable device scan is launched automatically once you attach any
removable device to your computer. By default, this scanning is switched off.
However, it is crucial to scan removable devices for potential threats since these are a
major source of infection. To have this scanning ready and launched automatically
when needed, mark the Enable Removable device scan option.
Note: For a description of specific parameters please consult the chapter AVG
Advanced Settings / Scans / Scan Whole Computer.
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9.7. Schedules
In the Schedules section you can edit the default settings of:
· Whole computer scan schedule
· Virus database update schedule
· Program update schedule
9.7.1. Scheduled Scan
Parameters of the scheduled scan can be edited (or a new schedule set up) on three
tabs:
On the Schedule settings tab you can first check/uncheck the Enable this task item
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to simply deactivate the scheduled test temporarily, and switch it on again as the
need arises.
Next, in the text field called Name (deactivated for all default schedules) there is the
name assigned to this very schedule by the program vendor. For newly added
schedules (you can add a new schedule by mouse right-click over the Scheduled
scan item in the left navigation tree) you can specify your own name, and in that
case the text field will be open for editing. Try to always use brief, descriptive and apt
names for scans to make it easier to later recognize the scan from others.
Example: It is not appropriate to call the scan by the name of "New scan" or "My
scan" since these names do not refer to what the scan actually checks. On the other
hand, an example of a good descriptive name would be "System areas scan" etc. Also
it is not necessary to specify in the scan's name whether it is the scan of the whole
of the computer or just a scan of selected files or folders - your own scans will
always be a specific version of the scan of selected files or folders.
In this dialog you can further define the following parameters of the scan:
Schedule running
Here, you can specify time intervals for the newly scheduled scan launch. The timing
can either be defined by the repeated scan launch after a certain period of time (Run
every ...) or by defining an exact date and time (Run at specific time interval ...),
or possibly by defining an event that the scan launch should be associated with (
Action based on computer startup).
Advanced schedule options
This section allows you to define under which conditions the scan should/should not
be launched if the computer is in low power mode or switched off completely.
Once the scheduled scan is launched in the time you have specified, you will be
informed on this fact via a pop-up window opened over the AVG system tray icon:
A new AVG system tray icon then appears (in full color with a white arrow - see
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picture above) informing a scheduled scan is running.
On the How to scan tab you will find a list of scanning parameters that can be
optionally switched on/off. By default, most parameters are switched on and the
functionality will be applied during scanning. Unless you have a valid reason to change
these settings we recommend to keep the predefined configuration:
· Automatically heal/remove infection - (switched on, by default): if a virus
is identified during scanning it can be healed automatically if a cure is available
. If the infected file cannot be healed automatically, or if you decide to switch
off this option, you will be notified upon virus detection and will have to decide
what to do with the detected infection. The recommended action is to remove
the infected file to the Virus Vault.
· Report Potentially Unwanted Programs and Spyware Threats - (switched
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on, by default): this parameter controls the Anti-Virus functionality that
allows detection of potentially unwanted programs (executable files that can
run as spyware or adware) and these can then be blocked, or removed;
· Scan for Tracking Cookies - (switched on, by default): this parameter of the
Anti-Spyware component defines that cookies should be detected during
scanning; (HTTP cookies are used for authenticating, tracking, and
maintaining specific information about users, such as site preferences or the
contents of their electronic shopping carts)
· Scan inside archives - (switched on, by default): this parameter defines the
scanning should check all files even if they are stored inside an archive, e.g.
ZIP, RAR, ...
· Use Heuristics - (switched on, by default): heuristic analysis (dynamic
emulation of the scanned object’s instructions in a virtual computer
environment) will be one of the methods used for virus detection during
scanning;
· Scan system environment - (switched on, by default): scanning will also
check the system areas of your computer;
· Scan for rootkits - tick this item if you want to include the rootkit detection
into scanning of the entire computer. The rootkit detection is also available on
its own within the Anti-Rootkit component;
Further you should decide whether you want to have scanned
· All file types with the possibility of defining exceptions from scanning by
providing a list of comma separated file extensions that should not be scanned;
· Selected file types - you can specify that you want to scan only files that
are possibly infectable (files that cannot get infected will not be scanned, for
instance some plain text files, or some other non-executable files), including
media files (video, audio files - if you leave this box unchecked, it will reduce
the scanning time even more, because these files are often quite large and
are not too likely to be infected by a virus). Again, you can specify by
extensions which files are those that should always be scanned.
· Optionally, you can decide you want to Scan files without extension - this
option is on by default, and it is recommended that you keep it so unless you
have a real reason to change it. Files with no extension are rather suspicious
and should be scanned at all times.
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Scan process priority
Within the Scan process priority section you can further specify the desired scanning
speed dependent on system resource usage. By default, this option is set to the
medium level of automatic resource usage. If you want the scanning to run faster, it
will take less time but the system resources usage will increase significantly during the
scan, and will slow down your other activities on the PC (this option can be used
when your computer is switched on but nobody is currently working on it). On the
other hand, you can decrease the system resources usage by extending the scanning
duration.
Click the Set additional scan reports ... link to open a standalone dialog window
called Scan reports where you can tick several items to define what scan findings
should be reported:
Click the Additional scan settings ... to open a new Computer shutdown options
dialog where you can decide whether the computer should be shut down automatically
once the running scanning process is over. Having confirmed this option (Shutdown
computer upon scan completion), a new option activates that allows the computer
to shut down even if it is currently locked (Force shutdown if computer is locked).
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On the What to scan tab you can define whether you want to schedule scanning of
the whole computer or scanning of specific files or folders. If you select scanning of
specific files or folders, in the bottom part of this dialog the displayed tree structure
activates and you can specify the folders to be scanned.
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9.7.2. Virus Database Update Schedule
On the Schedule settings tab you can first check/uncheck the Enable this task item
to simply deactivate the scheduled virus database update temporarily, and switch it
on again as the need arises.
The basic virus database update scheduling is covered within the Update Manager
component. Within this dialog you can set up some detailed parameters of the virus
database update schedule:
In the text field called Name (deactivated for all default schedules) there is the name
assigned to this very schedule by the program vendor. For newly added schedules (
you can add a new schedule by mouse right-click over the Virus database update
schedule item in the left navigation tree) you can specify your own name, and in that
case the text field will be open for editing. Try to always use brief, descriptive and apt
names for your schedules to make it easier to later recognize them.
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Schedule running
In this section, specify the time intervals for the newly scheduled virus database
update launch. The timing can either be defined by the repeated update launch after a
certain period of time (Run every ...) or by defining an exact date and time (Run at
specific time ...), or possibly by defining an event that the update launch should be
associated with (Action based on computer startup).
Advanced schedule options
This section allows you to define under which conditions the virus database update
should/should not be launched if the computer is in low power mode or switched off
completely.
Other update settings
Finally, check the Run the update again as soon as the Internet connection is
available option to make sure than if the internet connection gets corrupted and the
update process fails, it will be launched again immediately after the internet
connection is restored.
Once the scheduled update is launched in the time you have specified, you will be
informed on this fact via a pop-up window opened over the AVG system tray icon (
provided that you have kept the default configuration of the the Advanced Settings/
Appearance dialog).
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9.7.3. Program Update Schedule
On the Schedule settings tab you can first check/uncheck the Enable this task item
to simply deactivate the scheduled program update temporarily, and switch it on again
as the need arises.
In the text field called Name (deactivated for all default schedules) there is the name
assigned to this very schedule by the program vendor. For newly added schedules (
you can add a new schedule by mouse right-click over the Program update
schedule item in the left navigation tree) you can specify your own name, and in that
case the text field will be open for editing. Try to always use brief, descriptive and apt
names for your schedules to make it easier to later recognize them.
Schedule running
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Here, specify the time intervals for the newly scheduled program update launch. The
timing can either be defined by the repeated update launch after a certain period of
time (Run every ...) or by defining an exact date and time (Run at specific time ...),
or possibly by defining an event that the update launch should be associated with (
Action based on computer startup).
Advanced schedule options
This section allows you to define under which conditions the program update should/
should not be launched if the computer is in low power mode or switched off
completely.
Other update settings
Check the Run the update again as soon as the Internet connection is available
option to make sure than if the internet connection gets corrupted and the update
process fails, it will be launched again immediately after the internet connection is
restored.
Once the scheduled update is launched in the time you have specified, you will be
informed on this fact via a pop-up window opened over the AVG system tray icon (
provided that you have kept the default configuration of the the Advanced Settings/
Appearance dialog).
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9.8. Resident Shield
The Resident Shield component performs live protection of files and folders against
viruses, spyware and other malware.
In the Resident Shield Settings dialog you can activate or deactivate the Resident
Shield protection completely by checking/unchecking the Enable Resident Shield
item (this option is switched on by default). In addition you can select which
Resident Shield features should be activated:
· Scan for Tracking cookies - this parameter defines that cookies should be
detected during scanning. (HTTP cookies are used for authenticating, tracking,
and maintaining specific information about users, such as site preferences or
the contents of their electronic shopping carts)
· Report Potentially Unwanted Programs and Spyware Threats - (switched
on by default) scanning for potentially unwanted programs (executable
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applications that can behave as various types of spyware or adware)
· Scan files on close - on-close scanning ensures that AVG scans active
objects (e.g. applications, documents …) when they are being opened, and
also when they are being closed; this feature helps you protect your computer
against some types of sophisticated virus
· Scan boot sector of removable media - (switched on by default)
· Use Heuristics - (switched on by default) heuristic analysis will be used for
detection (dynamic emulation of the scanned object’s instructions in a virtual
computer environment)
· Auto-heal - any detected infection will be healed automatically if there is a
cure available
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9.8.1. Advanced Settings
In the Files scanned by the Resident Shield dialog it is possible to configure which
files will be scanned (by specific extensions):
Decide whether you want all files to be scanned or just infectable files - if so, you can
further specify a list of extensions defining files that should be excluded from scanning,
and also a list of file extensions defining files that must be scanned under all
circumstances.
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9.8.2. Directory Exludes
The Resident Shield - Directory Excludes dialog offers the possibility of defining
folders that should be excluded from the Resident Shield scanning.
If this is not essential, we strongly recommend not excluding any directories!
The dialog provides the following control buttons:
· Add path – specify directories to be excluded from the scanning by selecting
them one by one from the local disk navigation tree
· Add list – allows you to enter a whole list of directories to be excluded from
the Resident Shield scanning
· Edit path – allows you to edit the specified path to a selected folder
· Edit list – allows you to edit the list of folders
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· Remove path – allows you to delete the path to a selected folder from the
list
9.8.3. Excluded Files
The Resident Shield - Excluded files dialog behaves just like the previously
described Resident Shield - Directory Excludes but instead of folders you can now
define specific files that should be excluded from the Resident Shield scanning.
If this is not essential, we strongly recommend not excluding any files!
The dialog provides the following control buttons:
· Add – specify directories to be excluded from the scanning by selecting them
one by one from the local disk navigation tree
· Add list – allows you to enter a whole list of directories to be excluded from
the Resident Shield scanning
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· Edit – allows you to edit the specified path to a selected folder
· Edit list – allows you to edit the list of folders
· Remove – allows you to delete the path to a selected folder from the list
9.9. Update
The Update navigation item opens a new dialog where you can specify general
parameters regarding the AVG update:
When to update files
In this section you can select between two alternative options: update can be
scheduled for the next PC restart or you can launch the update immediately. By
default, the immediate update option is selected since this way AVG can secure the
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maximum safety level. Scheduling an update for the next PC restart can only be
recommended if you are sure the computer gets restarted regularly, at least daily.
If you decide to keep the default configuration and launch the update process
immediately, you can specify the circumstances under which a possible required
restart should be performed:
· Require confirmation from the user - you will be asked to approve a PC
restart needed to finalize the update process
· Restart immediately - the computer will be restarted automatically
immediately after the update process has finished, and your approval will not
be required
· Complete at next computer restart - the update process finalization will be
postponed until the next computer restart - again, please keep in mind that
this option is only recommended if you can be sure the computer gets
restarted regularly, at least daily
Post update memory scan
Mark this check box to define you want to launch a new memory scan after each
successfully completed update. The latest downloaded update might have contained
new virus definitions, and these could be applied in the scanning immediately.
Additional update options
· Build new system restore point after each program update - before each
AVG program update launch, a system restore point is created. In case the
update process fails and your operating system crashes you can always
restore your OS in its original configuration from this point. This option is
accessible via Start / All Programs / Accessories / System tools / System
Restore, but any changes can be recommended to experienced users only!
Keep this check-box ticked if you want to make use of this functionality.
· Use DNS update - mark this check box to confirm you want to use the update
files detection method that eliminates data amount transferred between the update
server and AVG client;
· Require confirmation to close running applications (switched on by default)
will help you make sure no currently running applications will be closed without
your permission - if required for the update process to be finalized;
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· Check computer time - mark this option to declare you wish to have
notification displayed in case the computer time differs from the correct time
more than specified number of hours.
9.9.1. Proxy
The proxy server is a stand-alone server or a service running on a PC that guarantees
safer connection to the Internet. According to the specified network rules you can
then access the Internet either directly or via the proxy server; both possibilities can
also be allowed at the same time. Then, in the first item of the Update settings Proxy dialog you have to select from the combo box menu whether you want to:
· Use proxy
· Do not use proxy server - default settings
· Try connection using proxy and if it fails, connect directly
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If you select any option using proxy server, you will have to specify some further
data. The server settings can be configured either manually or automatically.
Manual configuration
If you select manual configuration (check the Manual option to activate the
respective dialog section) you have to specify the following items:
· Server – specify the server’s IP address or the name of the server
· Port – specify the number of the port that enables Internet access (by
default, this number is set to 3128 but can be set differently – if you are not
sure, contact your network administrator)
The proxy server can also have configured specific rules for each user. If your proxy
server is set up this way, check the Use PROXY authentication option to verify that
your user name and password are valid for connecting to the Internet via the proxy
server.
Automatic configuration
If you select automatic configuration (mark the Auto option to activate the
respective dialog section) then please select where the proxy configuration should be
taken from:
· From browser - the configuration will be read from your default internet
browser
· From script - the configuration will be read from a downloaded script with the
function returning the proxy address
· Autodetect - the configuration will be detected automatically directly from the
proxy server
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9.9.2. Dial-up
All parameters optionally defined in the Update settings - Dial-Up connection dialog
refer to the dial-up connection to the Internet. The dialog's fields are inactive until
you check the Use dial-up connections option that activates the fields.
Specify whether you want to connect to the Internet automatically (Automatically
open this connection) or you wish to confirm the connection manually every time (
Ask before connection). For automatic connection you should further select whether
the connection should be closed after the update is finished (Close dial-up
connection when finished).
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9.9.3. URL
The URL dialog offers a list of Internet addresses from which the update files can be
downloaded. The list and its items can be modified using the following control buttons:
· Add – opens a dialog where you can specify a new URL to be added to the list
· Edit - opens a dialog where you can edit the selected URL parameters
· Delete – deletes the selected URL from the list
· Move Up – moves the selected URL one position up in the list
· Move Down - moves the selected URL one position down in the list
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9.9.4. Manage
The Manage dialog offers two options accessible via two buttons:
· Delete temporary update files - press this button to delete all redundant
update files from your hard disk (by default, these files are being saved for 30
days)
· Revert virus database to previous version – press this button to delete the
latest virus base version from your hard disk, and to return to the previously
saved version (new virus base version will be a part of the following update)
9.10. Remote Administration
The Remote Administration item displays within the Advanced Settings overview
only conditionally in case you have previously selected to have the Remote
Administration installed, i.e. during the installation process you have marked this
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option within the Component Selection dialog:
The Remote Administration settings refer to connecting the AVG client station to
the remote administration system. If you plan to connect the respective station to
remote administration please specify the following parameters:
· Server - server name (or server IP address) where the AVG Admin Server is
installed
· Port - provide the number of the port on which the AVG client communicates
with the AVG Admin Server (port number 4158 is considered as default - if you
use this port number you do not have to specify it explicitly)
· Login - if communication between the AVG client and the AVG Admin Server is
defined as secured, provide your username ...
· Password - ... and your password
· Port for incoming messages - number of the port on which the AVG client
accepts incoming messages from the AVG Admin Server
The Test connection button helps you to verify that all above stated data are valid
and can be used to successfully connect to DataCenter.
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Note: For a detailed description on remote administration please consult the AVG
Network Edition documentation.
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10. AVG Scanning
Scanning is a crucial part of AVG 9.0 File Server functionality. You can run ondemand tests or schedule them to run periodically at convenient times.
10.1. Scanning Interface
The AVG scanning interface is accessible via the Computer Scanner quick link. Click
this link to switch to the Scan for threats dialog. In this dialog you will find the
following:
· overview of predefined scans - three types of scans defined by the software
vendor are ready to be used immediately on demand or scheduled:
o Scan whole computer
o Scan specific files or folders
o Anti-Rootkit scan
· scan scheduling section - where you can define new tests and create new
schedules as needed.
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Control buttons
Control buttons available within the testing interface are the following:
· Scan history - displays the Scan results overview dialog with the entire
history of scanning
· View Virus Vault - opens a new window with the Virus Vault - a space where
detected infections are quarantined
10.2. Predefined Scans
One of the main features of AVG 9.0 File Server is on-demand scanning. On-demand
tests are designed to scan various parts of your computer whenever suspicion of
possible virus infection arises. Anyway, it is strongly recommended to carry out such
tests regularly even if you think that no virus can be found on your computer.
In the AVG 9.0 File Server you will find the following types of scanning predefined by
the software vendor:
10.2.1. Scan Whole Computer
Scan whole computer - scans your entire computer for possible infections and/or
potentially unwanted programs. This test will scan all hard drives of your computer, will
detect and heal any virus found, or remove the detected infection to the Virus Vault.
Scanning of the whole of your computer should be scheduled on a workstation at least
once a week.
Scan launch
The Scan of a whole computer can be launched directly from the scanning interface
by clicking on the scan's icon. No further specific settings have to be configured for
this type of scan, the scanning will start immediately within the Scan is running dialog
(see screenshot). The scanning can be temporarily interrupted (Pause) or canceled (
Stop) if needed.
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Scan configuration editing
You have the option of editing the predefined default settings of the Scan of the
whole computer. Press the Change scan settings link to get to the Change scan
settings for Scan whole computer dialog. It is recommended to keep to the
default settings unless you have a valid reason to change them!
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· Scanning parameters - in the list of scanning parameters you can switch on/
off specific parameters as needed. By default, most of the parameters are
switched on and these will be used automatically during scanning.
· Additional scan settings - the link opens a new Additional scan settings
dialog where you can specify the following parameters:
o Computer shutdown options - decide whether the computer should be
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shut down automatically once the running scanning process is over.
Having confirmed this option (Shutdown computer upon scan
completion), a new option activates that allows the computer to shut
down even if it is currently locked (Force shutdown is computer is
locked).
o Define file types for scanning - further you should decide whether you
want to have scanned:
Ø All file types with the possibility of defining exceptions from scanning
by providing a list of comma separated file extensions that should not
be scanned;
Ø Selected file types - you can specify that you want to scan only
files that are possibly infectable (files that cannot get infected will
not be scanned, for instance some plain text files, or some other
non-executable files), including media files (video, audio files - if you
leave this box unchecked, it will reduce the scanning time even
more, because these files are often quite large and are not too likely
to be infected by a virus). Again, you can specify by extensions
which files are those that should always be scanned.
Ø Optionally, you can decide you want to Scan files without extension
- this option is on by default, and it is recommended that you keep it
so unless you have a real reason to change it. Files with no extension
are rather suspicious and should be scanned at all times.
· Scan process priority - you can use the slider to change the scanning
process priority. By default, the priority is set to medium level (Automatic scan
) that optimizes the scanning process speed and the use of system resources.
Alternatively, you can run the scanning process slower which means the
system resources load will be minimized (useful when you need to work on the
computer but you do not care so much how long the scanning takes), or
faster with increased system resources requirements (e.g. when the computer
is temporarily unattended).
· Set additional scan reports - the link opens a new Scan reports dialog
where you can select what types of possible findings should be reported:
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Warning: These scan settings are identical to the parameters of a newly defined
scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan.
Should you decide to change the default configuration of the Scan the whole
computer you can then save your new setting as the default configuration to be
used for all further scans of the whole computer.
10.2.2. Scan Specific Files or Folders
Scan specific files or folders - scans only those areas of your computer that you
have selected to be scanned (selected folders, hard disks, floppy discs, CDs, etc.).
The scanning progress in case of virus detection and its treatment is the same as with
the scan of the whole computer: any virus found is healed or removed to the Virus
Vault. Specific files or folders scanning can be used to set up your own tests and
their scheduling based on your needs.
Scan launch
The Scan of specific files or folders can be launched directly from the scanning
interface by clicking on the scan's icon. A new dialog called Select specific files or
folders for scanning opens. In the tree structure of your computer select those
folders you want to have scanned. The path to each selected folder will generate
automatically and appear in the text box in the upper part of this dialog.
There is also a possibility of having a specific folder scanned while all its subfolders are
excluded from this scanning; to do that write a minus sign "-" in front of the
automatically generated path. To exclude the entire folder from scanning use the "!"
parameter.
Finally, to launch the scanning, press the Start scan button; the scanning process
itself is basically identical to the scan of a whole computer.
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Scan configuration editing
You have the option of editing the predefined default settings of the Scan of specific
files or folders. Press the Change scan settings link to get to the Change scan
settings for Scan of specific files or folders dialog. It is recommended to keep to
the default settings unless you have a valid reason to change them!
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· Scanning parameters - in the list of scanning parameters you can
switch on/off specific parameters as needed (for detailed description of
this settings please consult chapter AVG Advanced Settings / Scans /
Scan Specific Files or Folders).
· Additional scan settings - the link opens a new Additional scan settings
dialog where you can specify the following parameters:
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o Computer shutdown options - decide whether the computer should be
shut down automatically once the running scanning process is over.
Having confirmed this option (Shutdown computer upon scan
completion), a new option activates that allows the computer to shut
down even if it is currently locked (Force shutdown is computer is
locked).
o Define file types for scanning - further you should decide whether you
want to have scanned:
Ø All file types with the possibility of defining exceptions from scanning
by providing a list of comma separated file extensions that should not
be scanned;
Ø Selected file types - you can specify that you want to scan only
files that are possibly infectable (files that cannot get infected will
not be scanned, for instance some plain text files, or some other
non-executable files), including media files (video, audio files - if you
leave this box unchecked, it will reduce the scanning time even
more, because these files are often quite large and are not too likely
to be infected by a virus). Again, you can specify by extensions
which files are those that should always be scanned.
Ø Optionally, you can decide you want to Scan files without extension
- this option is on by default, and it is recommended that you keep it
so unless you have a real reason to change it. Files with no extension
are rather suspicious and should be scanned at all times.
· Scan process priority - you can use the slider to change the scanning
process priority. By default, the priority is set to medium level (Automatic scan
) that optimizes the scanning process speed and the use of system resources.
Alternatively, you can run the scanning process slower which means the
system resources load will be minimized (useful when you need to work on the
computer but you do not care so much how long the scanning takes), or
faster with increased system resources requirements (e.g. when the computer
is temporarily unattended).
· Set additional scan reports - the link opens a new Scan Reports dialog
where you can select what types of possible findings should be reported:
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Warning: These scan settings are identical to the parameters of a newly defined
scan - as described in the chapter AVG Scanning / Scan scheduling/ How to Scan.
Should you decide to change the default configuration of the Scan specific files or
folders you can then save your new setting as the default configuration to be used
for all further scans of specific files or folders. Also, this configuration will be used as
a template for all of your newly scheduled scans (all customized scans are based on
the current configuration of the Scan of selected files or folders).
10.2.3. Anti-Rootkit Scan
Anti-Rootkit scan searches your computer for possible rootkit (programs and
technologies that can cover malware activity in your computer). If a rootkit is
detected, this does not necessarily mean your computer is infected. In some cases,
specific drivers or sections of regular applications may be misleadingly detected as
rootkits.
Scan launch
Anti-Rootkit scan can be launched directly from the scanning interface by clicking on
the scan's icon. No further specific settings have to be configured for this type of
scan, the scanning will start immediately within the Scan is running dialog (see
screenshot). The scanning can be temporarily interrupted (Pause) or canceled (Stop)
if needed.
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Scan configuration editing
Anti-Rootkit scan is always launched in the default settings, and editing of the scan
parameters is only accessible within the AVG Advanced Settings / Anti-Rootkit
dialog. In the scanning interface, only the following configuration is available:
· Automatic scan - you can use the slider to change the scanning process priority.
By default, the priority is set to medium level (Automatic scan) that optimizes the
scanning process speed and the use of system resources. Alternatively, you can run
the scanning process slower which means the system resources load will be
minimized (useful when you need to work on the computer but you do not care so
much how long the scanning takes), or faster with increased system resources
requirements (e.g. when the computer is temporarily unattended).
· Additional scan settings - this link opens a new Additional scan settings
dialog where you can define possible computer shutdown conditions related to
the Anti-Rootkit scan (Shutdown computer upon scan completion,
possibly Force shutdown if computer is locked):
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10.3. Scanning in Windows Explorer
Besides the pre-defined scans launched for the entire computer or its selected areas,
AVG 9.0 File Server also offers the option of quick scanning of a specific object
directly in the Windows Explorer environment. If you want to open an unknown file and
you cannot be sure of its content, you may want to have it checked on demand.
Follow these steps:
· Within Windows Explorer highlight the file (or folder) you want to check
· Right-click your mouse over the object to open the context menu
· Select the Scan with AVG option to have the file scanned with AVG
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10.4. Command Line Scanning
Within AVG 9.0 File Server there is the option of running the scan from the command
line. You can use this option for instance on servers, or when creating a batch script
to be launched automatically after the computer boot. From the command line, you
can launch the scanning with most parameters as offered in AVG graphical user
interface.
To launch AVG scan from the command line, run the following command within the
folder where AVG is installed:
· avgscanx for 32 bits OS
· avgscana for 64 bits OS
Syntax of the command
The syntax of the command follows:
· avgscanx /parameter ... e.g. avgscanx /comp for scanning the whole
computer
· avgscanx /parameter /parameter .. with multiple parameters these should
be lined in a row and separated by a space and a slash character
· if a parameters requires specific value to be provided (e.g. the /scan
parameter that requires information on what are the selected areas of your
computer that are to be scanned, and you have to provide an exact path to
the selected section), the values are divided by commas, for instance:
avgscanx /scan=C:\,D:\
Scanning parameters
To display a complete overview of available parameters, type the respective command
together with the parameter /? or /HELP (e.g. avgscanx /?). The only obligatory
parameter is /SCAN to specify what areas of the computer should be scanned. For a
more detailed explanation of the options, see the command line parameters overview.
To run the scan press Enter. During scanning you can stop the process by Ctrl+C or
Ctrl+Pause.
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CMD scanning launched from graphic interface
When you run your computer in Windows Safe Mode, there is also a possibility to
launch the command line scan from the graphic user interface. The scan itself will be
launched from the command line, the Command Line Composer dialog only allows
you to specify most scanning parameters in the comfortable graphic interface.
Since this dialog is only accessible within the Windows Safe Mode, for detailed
description of this dialog please consult the help file opened directly from the dialog.
10.4.1. CMD Scan Parameters
Following please find a list of all parameters available for the command line scanning:
· /SCAN
SCAN=C:\;D:\)
Scan specific files or folders /SCAN=path;path (e.g. /
· /COMP
Scan whole computer
· /HEUR
Use heuristic analyse
· /EXCLUDE
Exclude path or files from scan
· /@
Command file /file name/
· /EXT
Scan these extensions /for example EXT=EXE,DLL/
· /NOEXT
Do not scan these extensions /for example NOEXT=JPG/
· /ARC
Scan archives
· /CLEAN
Clean automatically
· /TRASH
Move infected files to the Virus Vault
· /QT
Quick test
· /MACROW
Report macros
· /PWDW
Report password-protected files
· /IGNLOCKED
Ignore locked files
· /REPORT
Report to file /file name/
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· /REPAPPEND
Append to the report file
· /REPOK
Report uninfected files as OK
· /NOBREAK
Do not allow CTRL-BREAK to abort
· /BOOT
Enable MBR/BOOT check
· /PROC
Scan active processes
· /PUP
Report "Potentially unwanted programs"
· /REG
Scan registry
· /COO
Scan cookies
· /?
Display help on this topic
· /HELP
Display help on this topic
· /PRIORITY
settings / Scans)
Set scan priority /Low, Auto, High/ (see Advanced
· /SHUTDOWN
Shutdown computer upon scan completion
· /FORCESHUTDOWN Force computer shutdown upon scan completion
· /ADS
Scan Alternate Data Streams (NTFS only)
10.5. Scan Scheduling
With AVG 9.0 File Server you can run scanning on demand (for instance when you
suspect an infection has been dragged to your computer) or based on a scheduled
plan. It is highly recommended to run the scans based on a schedule: this way you
can make sure your computer is protected from any possibility of getting infected, and
you will not have to worry about if and when to launch the scan.
You should launch the Scan whole computer regularly, at least once a week.
However, if possible, launch the scan of your entire computer daily - as set up in the
scan schedule default configuration. If the computer is "always on" then you can
schedule scans out of working hours. If the computer is sometimes switched off, then
schedule scans to occur on a computer start-up when the task has been missed.
To create new scan schedules, see the AVG scanning interface and find the bottom
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section called Schedule scans:
Schedule scans
Click the graphical icon within the Schedule scans section to open a new Schedule
scans dialog where you find a list of all currently scheduled scans:
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You can edit / add scans using the following control buttons:
· Add scan schedule - the button opens the Settings for scheduled scan
dialog, Schedule settings tab. In this dialog you can specify the parameters
of the newly defined test.
· Edit scan schedule - this button can only be used if you have already
previously selected an existing test from the list of scheduled tests. In that
case the button appears as active and you can click it to switch to the
Settings for scheduled scan dialog, Schedule settings tab. Parameters of
the selected test are already specified in here and can be edited.
· Delete scan schedule - this button is also active if you have already
previously selected an existing test from the list of scheduled tests. This test
can then be deleted from the list by pressing the control button. However, you
can only remove your own tests; the Whole computer scan schedule predefined within the default settings can never be deleted.
· Back - return to AVG scanning interface
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10.5.1. Schedule Settings
If you wish to schedule a new test and its regular launch, enter the Settings for
scheduled test dialog (click the Add scan schedule button within the Schedule
scans dialog). The dialog is divided into three tabs: Schedule settings - see picture
below (the default tab that you will be automatically redirected to), How to scan and
What to scan.
On the Schedule settings tab you can first check/uncheck the Enable this task item
to simply deactivate the scheduled test temporarily, and switch it on again as the
need arises.
Next, give a name to the scan you are about to create and schedule. Type the name
into the text field by the Name item. Try to use brief, descriptive and apt names for
scans to make it easier to later recognize the scan from others.
Example: It is not appropriate to call the scan by the name of "New scan" or "My
scan" since these names do not refer to what the scan actually checks. On the other
hand, an example of a good descriptive name would be "System areas scan" etc. Also
it is not necessary to specify in the scan's name whether it is the scan of the whole
of the computer or just a scan of selected files or folders - your own scans will
always be a specific version of the scan of selected files or folders.
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In this dialog you can further define the following parameters of the scan:
· Schedule running - specify the time intervals for the newly scheduled scan
launch. The timing can either be defined by the repeated scan launch after a
certain period of time (Run every ...) or by defining an exact date and time (
Run at specific time ...), or possibly by defining an event that the scan
launch should be associated with (Action based on computer startup).
· Advanced schedule options - this section allows you to define under which
conditions the scan should/should not be launched if the computer is in low
power mode or switched off completely.
Control buttons of the Settings for scheduled scan dialog
There are two control buttons available on all three tabs of the Settings for
scheduled scan dialog (Schedule settings, How to scan and What to scan) and
these have the same functionality no matter on which tab you currently are:
· Save - saves all changes you have performed on this tab or on any other tab
of this dialog and switches back to the AVG scanning interface default dialog.
Therefore if you wish to configure the test parameters on all tabs, press the
button to save them only after you have specified all your requirements.
· Cancel - cancels any changes you have performed on this tab or on any other
tab of this dialog and switches back to the AVG scanning interface default
dialog.
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10.5.2. How to Scan
On the How to scan tab you will find a list of scanning parameters that can be
optionally switched on/off. By default, most parameters are switched on and the
functionality will be applied during scanning. Unless you have a valid reason to change
these settings we recommend to keep to the pre-defined configuration:
· Automatically heal/remove infection - (switched on, by default): if a virus
is identified during scanning it can be healed automatically if a cure is available
. In case the infected file cannot be healed automatically, or if you decide to
switch off this option, you will be notified upon a virus detection and will have
to decide what to do with the detected infection. The recommended action is
to remove the infected file to the Virus Vault.
· Report Potentially Unwanted Programs and Spyware threats - (switched
on, by default): this parameter controls the Anti-Virus functionality that
allows detection of potentially unwanted programs (executable files that can
run as spyware or adware) and these can then be blocked, or removed;
· Scan for Tracking Cookies - (switched on, by default): this parameter of the
Anti-Spyware component defines that cookies should be detected during
scanning (HTTP cookies are used for authenticating, tracking, and maintaining
specific information about users, such as site preferences or the contents of
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their electronic shopping carts);
· Scan inside archives - (switched on, by default): this parameters defines that
the scanning should check all files even if these are packed inside some type
of archive, e.g. ZIP, RAR, ...
· Use Heuristics - (switched on, by default): heuristic analysis (dynamic
emulation of the scanned object’s instructions in a virtual computer
environment) will be one of the methods used for virus detection during
scanning;
· Scan system environment - (switched on, by default): scanning will also
check the system areas of your computer;
· Scan for rootkits - tick this item if you want to include the rootkit detection
into scanning of the entire computer. The rootkit detection is also available on
its own within the Anti-Rootkit component;
Then, you can change the scan configuration as follows:
· Additional scan settings - the link opens a new Additional scan settings
dialog where you can specify the following parameters:
o Computer shutdown options - decide whether the computer should be
shut down automatically once the running scanning process is over.
Having confirmed this option (Shutdown computer upon scan
completion), a new option activates that allows the computer to shut
down even if it is currently locked (Force shutdown is computer is
locked).
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o Define file types for scanning - further you should decide whether you
want to have scanned:
Ø All file types with the possibility of defining exceptions from scanning
by providing a list of comma separated file extensions that should not
be scanned;
Ø Selected file types - you can specify that you want to scan only
files that are possibly infectable (files that cannot get infected will
not be scanned, for instance some plain text files, or some other
non-executable files), including media files (video, audio files - if you
leave this box unchecked, it will reduce the scanning time even
more, because these files are often quite large and are not too likely
to be infected by a virus). Again, you can specify by extensions
which files are those that should always be scanned.
Ø Optionally, you can decide you want to Scan files without extension
- this option is on by default, and it is recommended that you keep it
so unless you have a real reason to change it. Files with no extension
are rather suspicious and should be scanned at all times.
· Scan process priority - you can use the slider to change the scanning
process priority. By default, the priority is set to medium level (Automatic scan
) that optimizes the scanning process speed and the use of system resources.
Alternatively, you can run the scanning process slower which means the
system resources load will be minimized (useful when you need to work on the
computer but you do not care so much how long the scanning takes), or
faster with increased system resources requirements (e.g. when the computer
is temporarily unattended).
· Set additional scan reports - the link opens a new Scan reports dialog
where you can select what types of possible findings should be reported:
Note: By default, the scanning configuration is set up for optimum performance.
Unless you have a valid reason to change the scanning settings it is highly
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recommended to stick to the predefined configuration. Any configuration changes
should be performed by experienced users only. For further scanning configuration
options see the Advanced settings dialog accessible via the File / Advanced
setting system menu item.
Control buttons
There are two control buttons available on all three tabs of the Settings for
scheduled scan dialog (Schedule settings, How to scan and What to scan) and
these have the same functionality no matter on which tab you currently are:
· Save - saves all changes you have performed on this tab or on any other tab
of this dialog and switches back to the AVG scanning interface default dialog.
Therefore if you wish to configure the test parameters on all tabs, press the
button to save them only after you have specified all your requirements.
· Cancel - cancels any changes you have performed on this tab or on any other
tab of this dialog and switches back to the AVG scanning interface default
dialog.
10.5.3. What to Scan
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On the What to scan tab you can define whether you want to schedule scanning of
the whole computer or scanning of specific files or folders. In case you select scanning
of specific files or folders, in the bottom part of this dialog the displayed tree structure
activates and you can specify folders to be scanned.
Control buttons of the Settings for scheduled scan dialog
There are two control buttons available on all three tabs of the Settings for
scheduled scan dialog (Schedule settings, How to scan and What to scan) and
these have the same functionality no matter on which tab you currently are:
· Save - saves all changes you have performed on this tab or on any other tab
of this dialog and switches back to the AVG scanning interface default dialog.
Therefore if you wish to configure the test parameters on all tabs, press the
button to save them only after you have specified all your requirements.
· Cancel - cancels any changes you have performed on this tab or on any other
tab of this dialog and switches back to the AVG scanning interface default
dialog.
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10.6. Scan Results Overview
The Scan results overview dialog is accessible from the AVG scanning interface via
the Scan history button. The dialog provides a list of of all previously launched scans
and information of their results:
· Name - scan designation; it can either be the name of one of the predefined
scans, or a name you have given to your own scheduled scan. Every name
includes an icon indicating the scan result:
- green icon informs there was no infection detected during the scan
- blue icon announces there was an infection detected during the
scan but the infected object was removed automatically
- red icon warns there was an infection detected during the scan
and it could not be removed!
Each icon can either be solid or cut in half - the solid icons stands for a
scan that was completed and finished properly; the cut-in-half icon
means the scan was canceled or interrupted.
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Note: For detailed information on each scan please see the Scan
Results dialog accessible via the View details button (in the bottom
part of this dialog).
· Start time - date and time when the scan was launched
· End time - date and time when the scan ended
· Tested objects - number of objects that were checked during scanning
· Infections - number of virus infections detected / removed
· Spyware - number of spyware detected / removed
· Scan log information - information relating to the scanning course and result
(typically on its finalization or interruption)
Control buttons
The control buttons for the Scan results overview dialog are:
· View details - this button is only active if a specific scan is selected in the
above overview; press it to switch to the Scan results dialog to view detailed
data on the selected scan
· Delete result - this button is only active if a specific scan is selected in the
above overview; press it to remove the selected item from the scan results
overview
· Back - switches back to the default dialog of the AVG scanning interface
10.7. Scan Results Details
If in the Scan Results Overview dialog a specific scan is selected, you can then click
the View details button to switch to the Scan Results dialog providing detailed data
on the course and result of the selected scan.
The dialog is further divided into several tabs:
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· Results Overview - this tab is displayed at all times and provides statistical
data describing the scan progress
· Infections - this tab is displayed only if a virus infection was detected during
scanning
· Spyware - this tab is displayed only if spyware was detected during scanning
· Warnings - this tab is displayed only if some objects unable to be scanned
were detected during scanning
· Rootkits - this tab is displayed only if rootkits were detected during scanning
· Information - this tab is displayed only if some potential threats were
detected but these cannot be classified as any of the above categories; then
the tab provides a warning message on the finding
10.7.1. Results Overview Tab
On the Scan results tab you can find detailed statistics with information on:
· detected virus infections / spyware
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· removed virus infections / spyware
· the number of virus infections / spyware that cannot be removed or healed
In addition you will find information on the date and exact time of the scan launch, on
the total number of scanned objects, on the scanning duration and the number of
errors that have occurred during scanning.
Control buttons
There is only one control button available in this dialog. The Close results button
returns to the Scan results overview dialog.
10.7.2. Infections Tab
The Infections tab is only displayed in the Scan results dialog if a virus infection was
detected during scanning. The tab is divided into three sections providing the following
information:
· File - full path to the original location of the infected object
· Infections - name of the detected virus (for details on specific viruses please
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consult the Virus Encyclopedia online)
· Result - defines the current status of the infected object that was detected
during scanning:
o Infected - the infected object was detected and left in its original
location (for instance if you have switched off the automatic healing
option in a specific scan settings)
o Healed - the infected object was healed automatically and left in its
original location
o Moved to Virus Vault - the infected object was moved to the Virus
Vault quarantine
o Deleted - the infected object was deleted
o Added to PUP exceptions - the finding was evaluated as an exception
and added to the list of PUP exceptions (configured in the PUP
Exceptions dialog of the advanced settings)
o Locked file - not tested - the respective object is locked and AVG is
therefore unable to scan it
o Potentially dangerous object - the object was detected as potentially
dangerous but not infected (it can contain macros, for instance); the
information should be taken as a warning only
o Reboot is required to finish the action - the infected object cannot be
removed, to remove it completely you have to restart your computer
Control buttons
There are three control buttons available in this dialog:
· View details - the button opens a new dialog window named Detailed object
information:
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In this dialog you can find information on the location of the detected
infectious object (Property name). Using the Previous / Next buttons
you can view information on specific findings. Use the Close button to
close this dialog.
· Remove selected infections - use the button to move the selected finding to
the Virus Vault
· Remove all unhealed infections - this button deletes all findings that cannot
be healed to the Virus Vault
· Close results - terminates the detailed information overview and returns to
the Scan results overview dialog
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10.7.3. Spyware Tab
The Spyware tab is only displayed in the Scan results dialog in if spyware was
detected during scanning. The tab is divided into three sections providing the following
information:
· File - full path to the original location of the infected object
· Infections - name of the detected spyware (for details on specific viruses
please consult the Virus Encyclopedia online)
· Result - defines the current status of the object that was detected during
scanning:
o Infected - the infected object was detected and left in its original
location (for instance if you have switched off the automatic healing
option in a specific scan settings)
o Healed - the infected object was healed automatically and left in its
original location
o Moved to Virus Vault - the infected object was moved to the Virus
Vault quarantine
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o Deleted - the infected object was deleted
o Added to PUP exceptions - the finding was evaluated as an exception
and added to the list of PUP exceptions (configured in the PUP
Exceptions dialog of the advanced settings)
o Locked file - not tested - the respective object is locked and AVG is
therefore unable to scan it
o Potentially dangerous object - the object was detected as potentially
dangerous but not infected (it can contain macros, for instance); the
information is a warning only
o Reboot is required to finish the action - the infected object cannot be
removed, to remove it completely you have to restart your computer
Control buttons
There are three control buttons available in this dialog:
· View details - the button opens a new dialog window named Detailed scan
result information:
In this dialog you can find information on the location of the detected
infectious object (Property name). Using the Previous / Next buttons
you can view information on specific findings. Use the Close button to
leave this dialog.
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· Remove selected infections - use the button to move the selected finding to
the Virus Vault
· Remove all unhealed infections - this button deletes all findings that cannot
be healed or moved to the Virus Vault
· Close results - terminates the detailed information overview and returns to
the Scan results overview dialog
10.7.4. Warnings Tab
The Warnings tab displays information on "suspected" objects (typically files)
detected during scanning. When detected by the Resident Shield, these files are
blocked from being accessed. Typical examples of this kind of findings are: hidden files,
cookies, suspicious registry keys, password protected documents or archives, etc.
Such files do not present any direct threat to your computer or security. Information
about these files is generally useful in case there is an adware or spyware detected on
your computer. If there are only Warnings detected by an AVG test, no action is
necessary.
This is a brief description of the most common examples of such objects:
· Hidden files - The hidden files are by default not visible in Windows, and some
viruses or other threats may try to avoid their detection by storing their files
with this attribute. If your AVG reports a hidden file which you suspect to be
malicious, you can move it to your AVG Virus Vault.
· Cookies - Cookies are plain-text files which are used by websites to store
user-specific information, which is later used for loading custom website
layout, pre-filling user name, etc.
· Suspicious registry keys - Some malware stores its information into Windows
registry, to ensure it is loaded on startup or to extend its effect on the
operating system.
10.7.5. Information Tab
The Information tab contains data on such "findings" that cannot be categorized as
infections, spyware, etc. They can neither be positively labeled as dangerous but they
are still worth your attention. AVG scan is able to detect files which may not be
infected, but are suspicious. These files are reported either as Warning, or as
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Information.
The severity Information can be reported for one of the following reasons:
· Run-time packed - The file was packed with one of less common run-time
packers, which may indicate an attempt to prevent scanning of such file.
However, not every report of such file indicates a virus.
· Run-time packed recursive - Similar to above, however less frequent
amongst common software. Such files are suspicious and their removal or
submission for analysis should be considered.
· Password protected archive or document - Password protected files can
not be scanned by AVG (or generally any other anti-malware program).
· Document with macros - The reported document contains macros, which
may be malicious.
· Hidden extension - Files with hidden extension may appear to be e.g.
pictures, but in fact they are executable files (e.g. picture.jpg.exe). The
second extension is not visible in Windows by default, and AVG reports such
files to prevent their accidental opening.
· Improper file path - If some important system file is running from other than
default path (e.g. winlogon.exe running from other than Windows folder), AVG
reports this discrepancy. In some cases, viruses use names of standard system
processes to make their presence less apparent in the system.
· Locked file - The reported file is locked, thus cannot be scanned by AVG. This
usually means that some file is constantly being used by the system (e.g.
swap file).
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10.8. Virus Vault
Virus Vault is a safe environment for the management of suspect/infected objects
detected during AVG tests. Once an infected object is detected during scanning, and
AVG is not able to heal it automatically, you are asked to decide what is to be done
with the suspect object. The recommended solution is to move the object to the
Virus Vault for further treatment.
The Virus vault interface opens in a separate window and offers an overview of
information on quarantined infected objects:
· Severity - provides identification of the respective finding severity and type
· Infection type - distinguishes finding types based on their infective level (all
listed objects can be positively or potentially infected)
· Virus Name - specifies the name of the detected infection according to the
Virus encyclopedia (online)
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· Path to file - full path to the original location of the detected infectious file
· Original object name - all detected objects listed in the chart have been
labeled with the standard name given by AVG during the scanning process. In
case the object had a specific original name that is known (e.g. a name of an
e-mail attachment that does not respond to the actual content of the
attachment), it will be provided in this column.
· Date of storage - date and time the suspected file was detected and
removed to the Virus Vault
Control buttons
The following control buttons are accessible from the Virus Vault interface:
· Restore - removes the infected file back to its original location on your disk
· Restore As - in case you decide to move the detected infectious object from
the Virus Vault to a selected folder, use this button The suspicious and
detected object will be saved with its original name. If the original name is not
known, the standard name will be used.
· Delete - removes the infected file from the Virus Vault completely
· Empty Vault - removes all Virus Vault content completely
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11. AVG Updates
Keeping your AVG up-to-date is crucial to ensure that all newly discovered viruses will
be detected as soon as possible. Since AVG updates are not released according to any
fixed schedule but rather in reaction to amount and severity of new threats, it is
recommended to check for new updates at least once a day. Checking every 4 hours
will guarantee that your AVG Virus base is kept up-to-date also during the day.
11.1. Update Levels
AVG offers two update levels to select from:
· Definitions update contains changes necessary for reliable anti-virus
protection. Typically, it does not include any changes to the code and updates
only the definition database. This update should be applied as soon as it is
available.
· Program update contains various program changes, fixes and improvements.
When scheduling an update, it is possible to select which priority level should be
downloaded and applied.
11.2. Update Types
You can distinguish between two types of update:
· On demand update is an immediate AVG update that can be performed any
time the need arises.
· Scheduled update - within AVG it is also possible to pre-set an update plan.
The planned update is then performed periodically according to the setup
configuration. Whenever new update files are present on the specified
location, they are downloaded either directly from the Internet, or from the
network directory. When no newer updates are available, nothing happens.
11.3. Update Process
The update process can be launched immediately as the need arises by the Update
now quick link. This link is available at all times from any AVG user interface dialog.
However, it is still highly recommended to perform updates regularly as stated in the
update schedule editable within the Update manager component.
Once you start the update, AVG will first verify whether there are new update files
available. If so, AVG starts their downloading and launches the update process itself.
During the update process you will get redirected to the Update interface where you
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can view the process progressing in its graphical representation as well as in an
overview of relevant statistic parameters (update file size, received data, download
speed, elapsed time, ...).
Note: Before the AVG program update launch a system restore point is created. In
case the update process fails and your operating system crashes you can always
restore your OS in its original configuration from this point. This option is accessible
via Start / All Programs / Accessories / System tools / System Restore.
Recommended to experienced users only!
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12. Event History
The Event History dialog is accessible from the system menu via the History/Event
History Log item. Within this dialog you can find a summary of important events that
occurred during AVG 9.0 File Server operation. Event History records the following
types of events:
· Information about updates of the AVG application
· Scanning start, end or stop (including automatically performed tests)
· Events connected with virus detection (by the Resident Shield or scanning)
including occurrence location
· Other important events
Control buttons
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· Empty list - deletes all entries in the list of events
· Refresh list - updates all entries in the list of events
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13. FAQ and Technical Support
Should you have any problems with your AVG, either business or technical, please
refer to the FAQ section of AVG website (http://www.avg.com).
If you do not succeed in finding help this way, contact the technical support
department by email. Please use the contact form accessible from the system menu
via Help / Get help online.
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