Amazon Fire TV 1st Generation

Amazon Fire TV 1st Generation
Amazon Fire TV 1st Generation
Contents
Set Up Amazon Fire TV (1st Generation) ......................................................................................................6
What You Need ......................................................................................................................................6
What's in the box ....................................................................................................................................6
Set Up ....................................................................................................................................................7
Set Up Your Network Connection ..................................................................................................................9
Fire TV Stick ..............................................................................................................................................9
Connect Your Fire TV to a Public Wi-Fi .......................................................................................................10
Register or Deregister Your Amazon Fire TV Device ...................................................................................11
Which Fire TV Device Do I Have? ...............................................................................................................12
Amazon Fire TV (2nd Generation) ...........................................................................................................12
Technical Specifications .......................................................................................................................12
Try Restarting Your Device First ..............................................................................................................18
Blank Screen? .........................................................................................................................................18
Can't Purchase Content? .........................................................................................................................18
Issues with a Specific App? .....................................................................................................................18
Display Issues? .......................................................................................................................................19
Audio Issues? ..........................................................................................................................................19
Forgot your PIN? .....................................................................................................................................19
Can't Access External Storage? ..............................................................................................................20
Can't Pair the Fire TV Remote App .............................................................................................................21
Check Your Wi-Fi Connection & Settings .................................................................................................21
Stop Display Mirroring .............................................................................................................................21
Disconnect Accessories or Remotes Not In Use ......................................................................................21
Clear Data for the Fire TV Remote App ...................................................................................................21
Restart Your Devices ...............................................................................................................................21
Can't Connect to Wi-Fi ................................................................................................................................22
Check Your Network Information .............................................................................................................22
Check Your Network Connection .............................................................................................................22
Check Your Device Set Up ......................................................................................................................22
Restart Your Device and Network Connections .......................................................................................23
Check Your Network Status ........................................................................................................................24
Can't Pair a Remote or Game Controller .....................................................................................................26
How to Solve Video Issues on Fire TV ........................................................................................................27
Check Your Network Status .................................................................................................................27
Check Your Settings ............................................................................................................................27
Clear Amazon Video Application Data ..................................................................................................27
Clear Data for Other Video Apps ..........................................................................................................27
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Calibrate Your Display..........................................................................................................................28
Restart Your Device .............................................................................................................................28
Can't Connect a Bluetooth Accessory to Fire ..............................................................................................29
Contacting Your TV Manufacturer ...............................................................................................................30
Navigate Your Fire TV .................................................................................................................................31
Remote Shortcuts & Quick Access Menu .............................................................................................31
Access & Manage Your Content ..........................................................................................................31
Sleep Mode ..........................................................................................................................................32
Fire TV Menu Basics ...................................................................................................................................34
Home ...................................................................................................................................................34
Ad Banner ............................................................................................................................................34
Your Videos .........................................................................................................................................34
Movies & TV Shows .............................................................................................................................34
Apps & Games .....................................................................................................................................34
Music ...................................................................................................................................................35
Photos ..................................................................................................................................................35
Settings ................................................................................................................................................35
Search .................................................................................................................................................35
Use Your Voice to Search on Fire TV..........................................................................................................36
Fire TV Settings Basics ...............................................................................................................................37
System .................................................................................................................................................37
Parental Controls .................................................................................................................................37
Controllers & Bluetooth Devices ...........................................................................................................37
Display & Sounds .................................................................................................................................37
Applications ..........................................................................................................................................38
Help .....................................................................................................................................................38
My Account ..........................................................................................................................................38
Set Up Parental Controls on Amazon Fire TV .............................................................................................40
Manage Parental Controls .......................................................................................................................40
Access & Manage Your Content..................................................................................................................41
Access Content on Your Fire TV ..........................................................................................................41
Manage Content on Your Fire TV .........................................................................................................42
Use Display Mirroring on Fire TV.................................................................................................................44
Pair a Remote or Game Controller ..............................................................................................................46
Pair an Additional or Replacement Remote .............................................................................................46
Pair a Game Controller ............................................................................................................................46
Download & Pair the Fire TV Remote App ..................................................................................................48
Compatible Remotes for Amazon Fire TV Devices ......................................................................................49
Remote Basics ............................................................................................................................................50
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Amazon Fire TV Voice Remote(2nd Generation) .................................................................................50
Alexa Voice Remote (1st Generation) ..................................................................................................51
Amazon Fire TV Remote ......................................................................................................................53
Remote Buttons ...................................................................................................................................56
Fire TV Remote App Basics ........................................................................................................................57
Game Controller Basics ..............................................................................................................................59
Game Controller Features ....................................................................................................................59
Connect a Bluetooth Accessory to Your Amazon Fire TV ............................................................................62
USB Storage for Amazon Fire TV................................................................................................................63
Manage USB Storage ..............................................................................................................................63
Safely Remove USB Storage ...................................................................................................................64
Connect a USB Device to Amazon Fire TV .................................................................................................65
Use a Keyboard or Mouse with Amazon Fire ..............................................................................................66
Keyboard Controls ...............................................................................................................................66
Mouse Controls ....................................................................................................................................66
About External Storage for Amazon Fire TV................................................................................................67
USB Storage Specifications .................................................................................................................67
Watch Movies & TV Shows .........................................................................................................................70
Set Viewing Restrictions on Fire TV ............................................................................................................71
Set Viewing Restrictions ..........................................................................................................................71
Use Second Screen on Fire TV ...................................................................................................................72
Turn On Subtitles on Fire TV .......................................................................................................................74
Get Apps & Games .....................................................................................................................................75
Get Apps & Games ..................................................................................................................................75
Manage Your Apps & Games ......................................................................................................................76
Launch a game or app .............................................................................................................................76
Compatible Controllers ............................................................................................................................76
Calibrate Your Display .............................................................................................................................76
About GameCircle ...................................................................................................................................76
Uninstall Games & Apps ..........................................................................................................................77
Reinstall Games & Apps ..........................................................................................................................77
Turn Off In-App Purchasing .........................................................................................................................78
Listen to Music ............................................................................................................................................79
View Song Lyrics .........................................................................................................................................81
Listen to Music Included with Prime on Fire TV ...........................................................................................82
What is Prime Music?..................................................................................................................................82
View Photos & Personal Videos ..................................................................................................................83
Use Second Screen to View Photos & Videos .........................................................................................83
Add Photos & Personal Videos to Amazon Drive .....................................................................................84
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Set Screen Savers ......................................................................................................................................85
Amazon Fire TV Device Software Updates .................................................................................................86
Amazon Fire TV Game Controller Software Updates ..................................................................................91
Software Updates for the Fire TV Remote App............................................................................................92
How to Solve Issues with a Software Update ..............................................................................................93
Try Restarting Your Device First ..........................................................................................................93
Use Amazon Fire TV Devices in a Different Country ...................................................................................94
Watch While Abroad ................................................................................................................................94
About VoiceView for Fire TV Devices ..........................................................................................................96
Turn on VoiceView ...............................................................................................................................96
VoiceView Navigation...........................................................................................................................96
Press the Menu button for help and additional options .........................................................................96
On-screen keyboard & Search .............................................................................................................97
Playback Controls ................................................................................................................................97
Sharing Content On Amazon Fire TV Devices.............................................................................................98
5
Set Up Amazon Fire TV (1st Generation)
Learn what you need to set up your Amazon Fire TV (1st Generation), including how to connect the device
to your TV and pair the remote.
What You Need
Here's what you'll need to complete device setup:
Amazon account - You need an Amazon account to register to your device. Registering your device
makes sure you have access to the latest software, features and functionality that power Fire TV. If you
don't already have an account, you'll see an option to create one during the setup process.
Internet Connection (not included) - You need a Wi-Fi or wired (Ethernet) network to connect your
device to the Internet so you can complete setup and access content.
Compatible TV (not included) - Amazon Fire TV (1st Generation) is compatible with high-definition TVs
with an HDMI input port.
HDMI cable (not included) - Use an HDMI cable to connect your device to your compatible TV. Fire TV
devices support HDMI A Male-to-Male cables.
What's in the box
Here's what's included with Amazon Fire TV (1st Generation):
Equipment
Amazon Fire TV Device
6
Image
Equipment
Image
Amazon Fire TV Voice Remote
Power Adapter
2 AAA Batteries (for the remote)
For more information, check out Amazon Fire TV Hardware Basics.
Set Up
Follow these steps to set up your Fire TV:
1. Connect the power adapter - Plug one end of the included power cord into the back of your Fire TV,
then plug the other end into a power outlet.
2. Connect your device to your TV - Plug one end of your HDMI cable into the HDMI port on your Fire TV
and then plug the other end into an available HDMI port on your TV.
Remember which port you used to connect to your Fire TV, as you'll need to select the corresponding input channel on
your TV for the next step.
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3. Select the input channel for your Fire TV - Turn on your TV and select the HDMI input channel for the
port you used to connect your Fire TV. You should then see a loading screen with the "Amazon Fire TV"
logo.
4. Set up your remote - Insert the included batteries into your remote. For more information about setting
up and using your remote, go to Remote Basics.
5. Pair your remote - After you insert the batteries, your remote should automatically pair with your Fire
TV. If your remote doesn't pair right away, press and hold the Home
send it to "discovery mode" so you can complete the pairing process.
button for up to 10 sections to
6. Connect to the Internet - Follow the on-screen instructions to connect your device to the Internet, via a
Wi-Fi or wired (Ethernet) connection. For more information, go to Set Up Your Network Connection.
7. Register your device - Follow the on-screen instructions to register your Fire TV to your Amazon
account. To learn more, go to Register or Deregister Your Amazon Fire TV Device.
8. Get Started - Once you complete setup, you'll see a quick "Welcome" video with information and tips on
how to use your Fire TV. To learn more, check out Fire TV Menu Basics and Navigate Your Fire TV.
8
Set Up Your Network Connection
Connect your Fire TV to the Internet to access movies, TV shows, games and apps.
Amazon Fire TV
You can connect your Amazon Fire TV device using a Wi-Fi or wired (Ethernet) connection.
To connect to a Wi-Fi network:
Select Settings > System > Network from the Fire TV menu.
Your device automatically detects nearby networks (that broadcast their network name).
Select your preferred network.
If you don’t see your preferred network, it might be hidden—try selecting the Join Other Network or Rescan
options at the bottom of the list.
Enter the network password, if needed. Some networks are open for everyone to join, while others
require a password to connect.
You'll see a confirmation message on-screen when your device is connected to your selected network.
If you're switching from a wired connection to a Wi-Fi connection, first make sure to disconnect the Ethernet cable from
your Fire TV before trying to connect your device to Wi-Fi.
To connect to a wired network via an Ethernet cable (not included):
Connect one end of the Ethernet cable to the back of your Fire TV and then connect the other end to
an available Ethernet port in your router or modem.
Open Settings > System > Network from the Fire TV menu.
Select the Wired option to connect. You'll see a confirmation message on-screen when the connection
is complete.
If you are setting up your device for the first time via an Ethernet cable that uses captive portal, you should start with
the Ethernet cable unplugged and set up your Fire TV. Once you have paired your Fire TV remote, you can connect
the Ethernet cable to your device and finish set up.
Fire TV Stick
You can connect your Fire TV Stick using a Wi-Fi connection.
We recommend using the HDMI extender or adapter included with your Fire TV Stick, which can optimise the physical
location of your device and improve Wi-Fi connectivity. Also make sure to use the power adapter included with your
device for optimal performance.
To connect to a Wi-Fi Network:
Select Settings > System > Network from the Fire TV menu.
Your device automatically detects nearby networks (that broadcast their network name).
Select your preferred network.
If you don’t see your preferred network, it might be hidden—try selecting the Join Other Network or Rescan
options at the bottom of the list.
Enter the network password, if needed. Some networks are open for everyone to join, while others
require a password to connect.
You'll see a confirmation message on-screen when your device is connected to your selected network.
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Connect Your Fire TV to a Public Wi-Fi
Network
You can connect your Amazon Fire TV or Fire TV Stick to public Wi-Fi networks (like hotels and schools)
that require a browser or additional authentication steps to sign in.
To connect your Amazon Fire TV or Fire TV Stick to a public network:
Open your network settings.
On Amazon Fire TV (2nd Generation): Select Settings > Network from the Fire TV menu.
On Amazon Fire TV (1st Generation): Select Settings > System > Network from the Fire TV menu.
On Fire TV Stick with Voice Remote: Select Settings > System > Network from the Fire TV menu.
On Fire TV Stick (1st Generation): Select Settings > System > Network from the Fire TV menu.
Select the public Wi-Fi network you want to connect to. For networks that require a web page to log in,
a browser window will open after several seconds.
You'll only be able to access the login page for the public Wi-Fi network within this browser window.
Follow the on-screen instructions to log in. You can use the Menu button on your remote to select
links or input fields. An on-screen keyboard opens automatically for text fields.
Enter the required information--this could be a pre-shared password, room number or just an option to
accept the conditions for using the network. Contact the network owner or administrator for more
information.
After your device connects to the network, the browser window closes automatically.
Internet speeds will vary on public Wi-Fi networks and may impact the performance of your Fire TV.
10
Register or Deregister Your Amazon Fire TV
Device
Register your device to make sure you have access to the latest software, features and functionality that
power Fire TV.
Registration connects your device to your Amazon account so you can watch content in Your Video
Library, shop for movies and TV shows, manage your video settings and more. It also makes sure your
device has access to the latest software and features available for Amazon Fire TV and Fire TV Stick.
As part of first-time setup, you'll see on-screen instructions on how to register your device by entering your
Amazon account information. You may also be prompted to enter a code on the Amazon website as an
added verification step.
If you purchased your device from the Amazon website, it should be automatically registered to the Amazon account
you used to place your order. When your device arrives, you can verify that it's registered to you by opening Settings
> My Account from the Home screen.
You can also view or change account your device is registered to from the Settings:
Open Settings from the Fire TV menu.
Go to My Account.
If your device isn't registered, you'll see a Register option on this screen. Select Register and enter
your Amazon account information when prompted.
If your device is currently registered, you'll see the name associated with your account in this
section. If you select this section, you'll then see a Deregister option you can use to connect your
device to a different Amazon account. After you deregister, you'll be prompted to register again by
entering your preferred Amazon account information.
When you deregister, all of your Amazon content is removed from your device and many Fire TV features will no
longer work.
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Which Fire TV Device Do I Have?
Learn about the differences between Amazon Fire TV and Fire TV Stick, and how to determine whether
certain features or settings will work on your device.
Amazon Fire TV (2nd Generation)
Technical Specifications
Device Type
2nd generation device
Internet Connection
Wired or Wi-Fi networks
Included Remote
Amazon Fire TV Voice Remote(2nd Generation)
Storage Space
8 GB (4.5 GB available for internal storage)
2 GB memory
MicroSD external storage option, up to 128 GB. For
more information, go to
MicroSD Storage for Amazon Fire
TV (2nd Generation)..
Audio Output
HDMI audio with support for Dolby ATMOS
Dolby ATMOS is the newest audio format from Dolby. It
offers full support for Dolby Digital plus, as well as other
features, including the ability to virtually move sound
focus through three-dimensional space.
Compatible USB Devices
Xbox 360 wireless gaming receivers
Some third-party USB remotes and game controllers
Keyboards and computer mouse devices
Flirc USB dongles
Compatible Bluetooth Devices
Bluetooth game controllers
Bluetooth 4.1
Headphones
Keyboards
Computer mouse devices
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Some third-party remotes
For more information, go to Compatible
Bluetooth Accessories for Amazon Fire TV.
Features
Voice Interaction
Use your voice to search for content. For more information, go to Use Your Voice to Search on Fire
TV.
Video
Support for 4K Ultra HD video, with a compatible connected UHD TV. For more information, see Watching Video in
4K Ultra HD on Fire TV and Watch Movies & TV Shows.
Apps & Games
Get apps and games (including titles with high quality graphics like "Sev Zero") from the Amazon Appstore. For more
information, go to Get Apps & Games.
Music
Access the Amazon Music app and many other third-party music apps and services. To learn more, go to
About the Amazon Music App for Fire TV.
Amazon Fire TV (1st Generation)
Technical Specifications
Device Type
1st generation device
Internet Connection
Wired or Wi-Fi networks
Included Remote
Amazon Fire TV Voice Remote(1st Generation)
Storage Space
8 GB (4.5 GB available for internal storage)
2 GB memory
USB external storage option, up to 128 GB. For more
information, go to USB Storage for Amazon Fire TV.
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Audio Output
Compatible USB Devices
HDMI audio with support for Dolby Digital Plus 5.1
surround sound, 2-channel Stereo and HDMI audio pass
through up to 7.1
Xbox 360 wireless gaming receivers
Some third-party USB remotes and game controllers
Keyboards and computer mouse devices
Flirc USB dongles
Compatible Bluetooth Devices
Bluetooth 4.0, with support for HID, HFP 1.6, SPP
and A2DP
Bluetooth game controllers
Headphones
Keyboards
Computer mouse devices
Some third-party remotes
For more information, go to Compatible
Bluetooth Accessories for Amazon Fire TV.
Features
Voice Interaction
Use your voice to search for content. For more information, go to Use Your Voice to Search on Fire TV.
Video
Support for HD video with a compatible connected HDTV. For more information, go to Watch Movies & TV Shows.
Apps & Games
Get apps and games (including titles with high quality graphics like "Sev Zero") from the Amazon Appstore. For more
information, go to Get Apps & Games
Music
Access the Amazon Music app and many other third-party music apps and services. For more information, go to
Listen to Music.
14
Fire TV Stick With Voice Remote
Technical Specifications
Device Type
1st generation device
Internet Connection
Wi-Fi networks
Included Remote
Amazon Fire TV Voice Remote(2nd Generation)
Storage Space
8 GB (4.5 GB available for internal storage)
1 GB memory
No external storage
Audio Output
Dolby Digital Plus with audio pass through up to 7.1
Compatible USB Devices
Not available
Compatible Bluetooth Devices
Bluetooth game controllers
Bluetooth 3.0, with support for HID, HFP and HPP
Go to Compatible Bluetooth Accessories for Amazon
Fire TV.for more information.
Features
Voice Interaction
Use your voice to search for content. For more information, go to Use Your Voice to Search on Fire TV.
Video
Support for HD video with a compatible connected HDTV. For more information, go to Watch Movies & TV Shows.
Apps & Games
Works with most apps and games available in the Amazon Appstore. For more information, go to Get Apps &
Games.
From a game or app detail page, look for the Works With box to confirm that the title is compatible with Fire TV
Stick.
Music
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Voice Interaction
Access the Amazon Music app and many other third-party music apps and services. For more information, go to
Listen to Music.
Fire TV Stick (1st Generation)
Technical Specifications
Device Type
1st generation device
Internet Connection
Wi-Fi networks
Included Remote
Amazon Fire TV Remote
Storage Space
8 GB (4.5 GB available for internal storage)
1 GB memory
No external storage
Audio Output
Dolby Digital Plus with audio pass through up to 7.1
Compatible USB Devices
Not available
Compatible Bluetooth Devices
Bluetooth game controllers
Bluetooth 3.0, with support for HID, HFP and HPP
Go to Compatible Bluetooth Accessories for Amazon
Fire TV.for more information.
Features
Video
Support for HD video with a compatible connected HDTV. For more information, go to Watch Movies & TV Shows.
Apps & Games
Works with most apps and games available in the Amazon Appstore. For more information, go to Get Apps &
Games.
From a game or app detail page, look for the Works With box to confirm that the title is compatible with Fire TV
Stick.
Music
16
Video
Access the Amazon Music app and many other third-party music apps and services. For more information, go to
Listen to Music.
17
Basic Troubleshooting for Fire TV
Try these common solutions to resolve issues like a blank screen, app errors and problems with your audio
or display.
Try Restarting Your Device First
Restarting your device can resolve many issues—just disconnect the power cord (from the back of the
device or from the power outlet) and then plug it back in.
You can also use your remote to restart your device. Press and hold the Select
and Play/Pause
buttons at the same time, for about 5 seconds. You can also open Settings > System > Restart from the
main menu.
If restarting your device doesn't resolve the issue, check out the sections below for additional help:
Blank Screen?
If you're seeing a blank or black screen, here are some things to try:
Make sure your TV is on and set to the HDMI input channel that your Fire TV is connected to.
Unplug and reconnect the HDMI cable connecting your Fire TV device to your TV. You may need to try
a different HDMI cable.
Temporarily unplug other devices connected to your TV's HDMI ports.
Try changing your TV to a different resolution (e.g. 1080p or 720p). Press the Up and Rewind buttons
on your Amazon Fire TV remote at the same time for 5 seconds. The system then cycles through
available output resolutions, pausing at each resolution for 10 seconds. If you see the correct
resolution, select Use Current Resolution.
If your device is connected to an AV receiver, make sure the receiver is on.
Can't Purchase Content?
If you're having trouble purchasing content from Amazon (Amazon Video titles, apps and games from
Appstore, etc.), here are some things to try:
Make sure your device is connected to the Internet. An Internet connection is required to buy, stream
and sync your content. To check your connection, select Settings > System > Network from the Fire
TV menu.
Confirm that your 1-Click payment method is set up correctly. To learn more, go to Change Your 1Click Settings.
Issues with a Specific App?
If you're having trouble downloading, installing or using a third-party app, here are some things to try:
From the Home screen, select Settings > Applications > Manage All Installed Applications.
Select the application you're having trouble with. You can:
Clear the cache and/or data, which can resolve many intermittent performance issues. Clearing data
doesn't delete the app itself but may delete saved information (like account details or game scores).
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Change selected settings for the app
Move the app between internal and external storage (Amazon Fire TV devices only)
Force stop the app
Uninstall the app
Use the Uninstall option if you've already tried clearing data or clearing the cache for the app. You can reinstall the
app by returning to the detail page.
Display Issues?
You may need to adjust the video resolution or display configurations for your Fire TV.
From your Fire TV menu, open Settings > Display & Sounds > Display. You'll see options to select your
preferred video resolution mode (depending on options available for your connected TV) and calibrate your
display.
Some display issues are related to your TV's system settings or hardware, so you may need to contact your TV's
manufacturer directly for more help. For more information, go to Contacting Your TV Manufacturer .
Calibrate Your Display
If part of your display is missing or cut off at the edges of your screen, your TV may be automatically
scaling your picture.
You can use the Calibrate Display option (Settings > Display & Sounds > Display
> Calibrate Display) to adjust for this. You'll see a screen with grey arrows pointing to the edges of your
screen, which you can use as a guide when making your adjustments.
Use the Up and Down arrows on your Fire TV remote to adjust your display so that the grey arrows are
completely visible and touching the edges of your screen.
Audio Issues?
If you're having trouble with audio or seeing video with no sound, here are some things to try:
Make sure the audio on your TV isn't muted.
If your device is connected to an AV receiver, make sure the receiver is on.
From the Home screen, go to Settings > Display & Sounds > Dolby Digital Output and make sure
Dolby Digital Plus is set to OFF.
Unplug and reconnect the HDMI cable connecting Fire TV device to your TV. You may need to try a
different HDMI cable.
Forgot your PIN?
If you're having trouble with your PIN for parental controls and viewing restrictions, you can try resetting it
from your Amazon Video Settings and Devices on the Amazon website.
Go to the Parental Controls and enter a new 5-digit PIN under Amazon Video PIN. Then select Reset
Your PIN.
19
Can't Access External Storage?
If you're having trouble using external storage with your Amazon Fire TV device, first make sure you're
using a supported storage device. For Amazon Fire TV (1st Generation) you can use a compatible USB
flash drive for external storage. To learn more, go to USB Storage for Amazon Fire TV.
External storage options are not available for Fire TV Stick.
If your storage device is compatible, try safely removing and then re-attaching it to your Amazon Fire TV:
Go to Settings > System and select your storage device.
Select Eject.
Wait for the on-screen confirmation before safely removing the device.
Re-attach your storage device.
20
Can't Pair the Fire TV Remote App
If you're having trouble pairing or using the Fire TV Remote App, here are some solutions that may help.
Check Your Wi-Fi Connection & Settings
First make sure the device you downloaded the Fire TV Remote App to is connected to the same Wi-Fi
network as your Fire TV. To pair the Fire TV Remote App to your Fire TV, your mobile device needs to be
connected to the same network.
If you used advanced settings on your router or modem to manually assign a static IP address to your Fire TV, you'll
need to change the IP address to the "Automatic" setting. Also make sure Multicast support is enabled for your router
or modem.
Stop Display Mirroring
If you're using another mobile device to mirror your display to your Fire TV, the Fire TV Remote App won't
be able to pair.
Stop mirroring on the other device and then try again.
Disconnect Accessories or Remotes Not In Use
Try disconnecting any remotes or accessories you're not currently using from your Fire TV.
You can manage your paired remotes and Bluetooth devices by selecting Settings > Controllers &
Bluetooth Devices from the Fire TV menu.
Clear Data for the Fire TV Remote App
If you're using an iOS device, you can skip this step. iOS devices don't feature a "Clear Data" option for installed apps.
If you're using an Android device, you can try clearing application data for the Fire TV Remote App:
Open the Settings menu for your device.
Tap Apps or Application Manager.
Select the “Fire TV Remote App" from the list.
Tap Clear Data then tap OK.
Re-open the Fire TV Remote App and try pairing it to your device again.
For Fire phone, go to Basic Troubleshooting for Fire Phone for instructions on clearing application data.
Restart Your Devices
Restarting your Fire TV can resolve many issues—just disconnect the power cord (from the back of the
device or from the power outlet). Wait three seconds and then plug it back in.
Also try restarting the mobile device you used to download the Fire TV Remote App. For most devices, you
can do this by holding the power button down for a few seconds. Then select the "Turn Off" or "Power Off"
option on-screen. Once your device is off, press and hold the power button again to turn it back on.
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Can't Connect to Wi-Fi
If you're having trouble connecting your device to a Wi-Fi network, here are some solutions that may help.
Check Your Network Information
If you're seeing a Wi-Fi password error or having trouble entering your Wi-Fi password, keep in mind that:
Your Wi-Fi password is not the same as your Amazon account password.
Passwords are case sensitive.
There may be an issue with how you're entering your password. Make sure you're entering numbers
and non-English characters correctly.
Also make sure your router, modem and/or network specifications meet the following requirements for
Amazon Fire TV devices:
Network Specifications
Open, WEP, WPA-PSK, and WPA2-PSK encrypted networks
Hidden networks
Router/Modem Specifications
B, G and N routers on 2.4 Ghz
A and N router on 5Ghz
You can also join your network using the WPS Button or PIN on your router/modem. Open Settings > System >
Network and choose the Join Using WPS Button or Join Using WPS PIN option.
If you're still having trouble, your network administrator or router/modem manufacturer will be in the best
position to help.
Check Your Network Connection
There may be an issue with your Internet service itself. Your device features a network status tool that can
help you diagnose problems with your connection and learn about ways to fix them. To use the tool, select
Settings > System > Network from the Fire TV menu, then press Play/Pause
on your remote.
The tool then checks to make sure your device is connected to your selected network and that the network
itself has an active connection to the Internet. Any problems with your connection are described on-screen,
with recommended resolution steps you can try.
For more information, go to Check Your Network Status.
If this doesn't resolve the issue or if you're having trouble during first-time setup, we recommend contacting your
Internet Service Provider (ISP) for additional help.
Check Your Device Set Up
Try to move your Fire TV device, router and/or modem away from physical objects that can block your WiFi signal—especially enclosed cabinets or home entertainment centres.
For Fire TV Stick
We recommend using the HDMI extender or adapter included with your Fire TV Stick, which can optimise
the physical location of your device and improve Wi-Fi connectivity. Also make sure to use the power
adapter included with your device for optimal performance.
22
Restart Your Device and Network Connections
Try restarting your device, router and/or modem to see if this resolves the problem.
To restart your device:
Unplug the power adapter for three seconds, then plug it back in.
You can also restart your device with your remote. Press and hold the Select and Play/Pause
buttons at the same for about five seconds, until your device restarts. Or, select Settings > System >
Restart from the Fire TV menu.
To restart your router/modem:
Unplug the power adapter(s) and wait a full 30 seconds.
If you're using both a router and a modem, reconnect power to your modem first, then reconnect your
router.
Wait until both your router and modem have fully restarted before attempting to connect to your
network again.
23
Check Your Network Status
Your Fire TV device features a network status tool that can help you diagnose problems with your Internet
connection and learn about ways to fix them.
If your device is unable to connect to streaming services, an error message with an option to "check your
network status" typically displays. Select this option to open the Settings screen and then press the Play/
Pause
button on your remote to launch the network status tool.
You can also access the tool at any time by selecting Settings > System > Network from your device menu and
pressing Play/Pause.
The tool then checks to make sure your device is connected to your selected Wi-Fi or wired network and
that the network itself has an active connection to the Internet. Any problems with your connection are
described on-screen, with recommended resolution steps you can try.
Connection Status
Recommendations
No Connection
Please connect via Wi-Fi or wired Ethernet.
Your device is not connected to Ethernet or Wi-Fi.
Log in to your network. Remember, your password is
case sensitive and must be at least 8 characters long.
If you can't see your Wi-Fi network name, try moving your
device closer to your router.
If you have other devices, verify that they can connect to
your network.
Low or Poor Quality Wi-Fi Signal (Fire TV Stick)
Your device is connected to Wi-Fi, but the signal strength
is low or poor quality.
Make sure your Fire TV Stick is connected to the
included power supply.
Use the included HDMI extender or adapter to position
your Fire TV Stick away from the back of your TV, which
may be reducing Wi-Fi signal strength.
Try moving your Wi-Fi router closer to your Fire TV Stick.
Try changing your Wi-Fi channel to the recommended
setting (if prompted**).
Low or Poor Quality Wi-Fi Signal (Amazon Fire TV)
Your device is connected to Wi-Fi, but the signal strength
is low or poor quality.
Connect your Amazon Fire TV to your router with an
Ethernet cable.
Try moving your Fire TV closer to your router.
To limit interference, move your Fire TV as far as
possible from your TV or other electronics.
Try changing your Wi-Fi channel to the recommended
setting (if prompted**).
Not Connected to the Internet
Try restarting your modem and router.
Your device is connected to the your local network, but
the network itself isn't online.
If the connection remains down, please contact your
Internet Service Provider (ISP).
Captive Portal Detected
Please log in when prompted and try again.
The public-access network your device is connected to
requires users to view a login or welcome page before
access is granted.
24
**Note The tool may advise switching your Wi-Fi channel to the recommended setting. Similar to radio stations, Wi-Fi
channels operate on different frequencies that can be subject to noise or interference. Most routers default to the
recommended channel upon restart. However, if you need help changing your Wi-Fi channel, your router manufacturer
or Internet Service Provider (ISP) will be in the best position to help.
25
Can't Pair a Remote or Game Controller
If you can't pair your Amazon Fire TV remote or wireless game controller, here are some common
solutions to try.
If you're having problems with a third-party Bluetooth remote, go to Can't Connect a Bluetooth Accessory
to Fire TV.
Check compatibility
All Amazon Fire TV remotes and game controllers are compatible. Many Bluetooth-enabled third-party
wireless game controllers are compatible with your device as well.
For more information, go to Compatible Remotes for Amazon Fire TV Devices.
Turn off unused remotes or devices
If you have more than seven actively connected remotes or Bluetooth devices, try turning one you're not
currently using off.
Make sure your remote or controller is in range
Your remote must be within 10 feet of your Amazon Fire TV device. Avoid placing your device in a
cabinet, as this affects signal strength for your remotes and game controllers.
For Fire TV Stick, use the included HDMI extender or adapter
This optimises the location of your Fire TV Stick by positioning it further from your TV, which can
improve remote connectivity.
Try pairing your remote or controller again
Remove and reinsert the batteries for your remote or controller. Both positives should be pointing up
toward the top of the remote, despite whatever the battery insertion markings might indicate. The
remote should automatically try pairing with your device again. If your remote isn’t discovered, press the
Home
button for up to 10 seconds.
You have five minutes to pair your remote with your Fire TV before it goes into sleep mode.
Restart your device
If the steps above don't work, you may need to restart your device. Disconnect the power cord (from the
back of the device or from the power outlet) and then plug it back in.
26
How to Solve Video Issues on Fire TV
If you're having trouble watching movies and TV shows from Amazon Video or other streaming services,
here are some solutions that may help.
Here are some things to try:
Check Your Network Status
Many streaming and video quality issues are caused by a problem with your Internet connection.
Amazon Fire TV devices feature a network status tool that can help you diagnose these types of issues
and learn about ways to fix them.
You can access the tool at any time by selecting Settings > System > Network from the Fire TV menu.
Then press the Play/Pause
button on your remote.
If your device is unable to connect to streaming services, an error message with an option to "check your network
status" typically displays. Select this option to open the Settings screen and then press Play/Pause
.
The tool then checks to make sure your device is connected to your selected network and that the network
itself has an active connection to the Internet. Any problems with your connection are described on-screen,
with recommended resolution steps you can try.
Check Your Settings
For issues with your display, audio or picture quality, you can open Settings > Display & Sounds from the
Fire TV menu to adjust your picture and audio preferences as needed.
Some display issues are related to your TV's system settings or hardware, so you may need to contact your TV's
manufacturer directly for more help. For more information, go to Contacting Your TV Manufacturer .
Clear Amazon Video Application Data
If you're having trouble watching movies and TV shows from Amazon Video, try clearing application data
for the Amazon Video app.
Select Settings from the Fire TV menu.
Select Applications > Manage Installed Applications > Amazon Video.
Select Force Stop, and then select Clear Data.
When prompted to Delete App Data, select Clear Data again.
Try this step if you're seeing an on-screen error message, including "Error 13".
Clear Data for Other Video Apps
Clearing application data can also help resolve intermittent playback issues with other apps you use to
stream movies and TV shows on your Fire TV.
Select Settings from the Fire TV menu.
Select Applications > Manage All Installed Applications.
Select the application you're having trouble with.
Select Force Stop, and then select Clear Data.
When prompted to Delete App Data, select Clear Data again.
Restart your device. Disconnect the power cord and then plug it back in.
Clearing application data doesn't delete the app itself. But for some apps, you may need to re-enter your account
information after clearing app data.
27
Calibrate Your Display
If part of your display is missing or cut off at the edges of your screen, your TV may be automatically
scaling your picture.
You can use the Calibrate Display option (Settings > Display & Sounds > Display > Calibrate Display)
to adjust for this. You'll see a screen with grey arrows pointing to the edges of your TV, which you can use
as a guide when making your adjustments.
Use the Up and Down arrows on your Fire TV remote to adjust your display so that the grey arrows are
completely visible and touching the edges of your screen.
Restart Your Device
If the steps above don't work, try restarting your device. Disconnect the power cord (from the back of the
device or from the power outlet) and then plug it back in.
You can also use your remote to restart your device. Press and hold the Select and Play/Pause
buttons at the same time, for about five seconds. Or, open Settings > System > Restart from the Fire TV
menu.
28
Can't Connect a Bluetooth Accessory to Fire
TV
If you're having trouble connecting a Bluetooth accessory to your Fire TV, here are some things to try.
Here are some things to try:
Make sure your Bluetooth accessory is compatible
To learn more, go to Compatible Bluetooth Accessories for Amazon Fire TV.
Do not place your Fire TV in a cabinet
This impacts signal strength for Bluetooth accessories.
Unpair your Bluetooth accessory from other devices
Unpair your Bluetooth accessory from other previously paired devices, like desktop computers or
mobile devices.
Disconnect unused devices paired to your Fire TV
You can have up to seven Bluetooth accessories and Amazon remotes actively connected to your Fire
TV at any time. Try disconnecting any you're not currently using. Also make sure to only pair one device
to your Fire TV at a time.
Check available power for your Bluetooth accessory
Change the batteries or fully charge your compatible Bluetooth accessory.
Check your network connection
We recommend using a 5GHz wireless connection for Bluetooth accessories. For Amazon Fire TV
devices, try switching to a wired (Ethernet) connection, if available.
Send your Fire TV to Sleep Mode
If the audio for your Bluetooth headphones is out of sync, put your Fire TV to sleep and wake it up.
Press and hold the Home button on your Fire TV remote and then select the Sleep option.
You can only connect compatible Bluetooth game controllers to Fire TV Stick. Other Bluetooth accessories, such as
Bluetooth headphones, are not supported on Fire TV Stick. To learn more, go to Pair a Remote or Game Controller.
Still having trouble?
If your Bluetooth accessory was previously paired to your Fire TV, unpair it. Select Settings > Controllers
and Bluetooth Devices > Other Bluetooth Devices from the Fire TV menu. Then, select your previously
paired device and press the Menu button on your Fire TV remote to unpair it. After this is complete, try
pairing your Bluetooth accessory again.
Restart your Fire TV. Disconnect the power cord (from the back of the device or from the power outlet)
and then plug it back in.
29
Contacting Your TV Manufacturer
Some Fire TV issues are related to your TV's system settings or hardware, and you may need to contact
your TV's manufacturer for more help.
If you need additional help with display or system settings on your connected TV, your TV manufacturer
will be in the best position to help.
To watch videos in 4K Ultra HD on Amazon Fire TV (2nd Generation), your Ultra HD TV and HDMI port(s) need to
support HDCP 2.2. If you need help determining whether your connected TV supports, HDCP 2.2., try contacting your
TV manufacturer directly. For more information about HDCP, go to What is Content Protection?.
Here's contact information for a number of popular TV manufacturers:
30
Device
Device Support Website
Hisense
Hisense Support/
JVC
http://www.jvc.co.uk/contact.php
LG
http://www.lg.com/uk/support
Panasonic
http://www.panasonic.com/uk/support.html
Polaroid
http://www.polaroid.com/support
Samsung
http://www.samsung.com/uk/support/
Sharp
http://www.sharp.co.uk/cps/rde/xchg/gb/hs.xsl/-/html/
contact.htm
Sony
http://www.sony.co.uk/support/en
TCL
http://www.tcl.eu/eu/product-support
Toshiba
http://www.toshiba.co.uk/innovation/generic/contact-us/
Navigate Your Fire TV
Learn how you can use your remote to navigate and control your Fire TV.
To learn more about using the Fire TV menu, go to Fire TV Menu Basics.
Remote Shortcuts & Quick Access Menu
You can use these remote shortcuts to quickly navigate your device.
To do this...
Go to the Fire TV home screen
Return to the previous screen or menu
Select a movie, TV show, game or app
Try this...
Press the Home
Press the Back
button.
Use the Left and Right buttons on your remote's
directional keypad to scroll left and right, then press the
middle Select
Open the Quick Access menu
button.
button.
Press and hold the Home
button on remote to launch
the Quick Access menu, where you can quickly access
your My Apps as well as Sleep, Mirroring and Settings
options.
You can also view the current time.
Restart your device
Press and hold the Select
and Play/Pause
buttons at the same time, for about five seconds.
Access & Manage Your Content
Here's where to find your purchased movies, TV shows, games and apps on your Fire TV.
To do this...
Try this...
Watch your Amazon Video purchases and rentals
Select Your Videos from the Fire TV menu. You can find
your Amazon Video purchases and active rentals in the
Your Video Library row.
Watch Prime Video
If you're an eligible Prime member, the Your Videos,
Movies and TV Shows categories in the Fire TV menu
are customised to show titles available to watch with
Prime—just look for the rows labelled "Prime".
You'll also see a "Watch Now with Amazon Prime" option
in the video details for movies and TV shows included
with Prime.
Watch your Amazon Channels subscriptions
Select Your Videos from the Fire TV menu. You'll see
rows with featured content from your active Channels
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To do this...
Try this...
subscriptions. Scroll to the bottom to see all of Your
Channels.
View your Watchlist
Select Your Videos from the Fire TV menu and look for
the Watchlist row.
Access your Apps and Games
Open Apps or Games from the Fire TV menu to find
Your Apps Library and Your Games Library.
Your apps and games libraries include all of the apps in
your collection.
You can also open Your Apps Library from any screen
using the Quick Access menu. Press and hold the Home
button on your remote and select My Apps.
Listen to Amazon Music
Select Music from the Fire TV menu to launch the
Amazon Music app.
With the Amazon Music app for Fire TV, you can listen to
music you've purchased from Amazon or imported to My
Music. You can also access available with Prime Music
and/or Amazon Music Unlimited. For more information,
go to Listen to Music.
Access Your Photos & Personal Videos from Amazon
Drive
Select Photos from the Fire TV menu.
Any photos and personal videos saved to your Amazon
Drive are automatically available on your Fire TV when
you register your device to the same account you use to
access Amazon Drive. For more information, go to View
Photos & Personal Videos.
Sleep Mode
Your Fire TV automatically goes into sleep mode after 20 minutes of inactivity (for Amazon Fire TV 1st
Generation, your device automatically goes into sleep mode after 30 minutes).
You can also manually send the device into sleep mode. Press and hold the Home
remote to launch the Quick Access menu, then select the Sleep option.
button on your
Before going into sleep mode, your device may also show a screen saver (depending on your screen saver settings).
For more information, go to Fire TV Settings Basics.
To wake your device up from sleep mode, just press any button on your remote.
Turn Your Device Completely Off
Because your device automatically goes into sleep mode, you don't need to turn it off when you're finished
using it. While in sleep mode, your device can still receive important automatic software updates.
However, if you want to completely turn your device off, you can unplug the power cord (from the back of
the device or the wall outlet).
Deactivate Wireless Network Ports
You can also deactivate wireless connection for your device from the Settings. Select Settings > System
> Developer Options and set Disable Wi-Fi Radio to OFF.
32
If you see an on-screen warning ("All wireless accessories, including the Fire TV Remote and Fire Game Controller will
not work if you continue. The Fire TV must be rebooted in order to restore wireless remote functionality") select Yes,
Disable Wireless.
To reactivate wireless network ports, restart your device by disconnecting the power cord for three
seconds, then reconnecting it again.
33
Fire TV Menu Basics
Learn how to use the Fire TV menu to access your content and manage your device settings.
You can use Fire TV menu on the left of your screen to navigate your device. Dynamic category rows
display to the right of most menu selections, to help you discover all the content available on your Fire TV.
Home
Select Home from the Fire TV menu to access the main home screen.
From Home, you can quickly view your recent items, featured movies and TV shows, content
recommended for you and more.
Ad Banner
The ad banner above the Fire TV menu features offers for digital content (including movies, TV shows and
apps). This banner is there to show the variety of products available for purchase from Amazon Fire TV
devices and cannot be removed.
You can use your remote to select a banner if you want to learn more. The detail page outlines product
information, availability and/or purchase options.
Your Videos
Select Your Videos from the Fire TV menu and go to Your Video Library to access your Amazon Video
purchases and active rentals.
You can also view and manage your Watchlist and discover titles included with Prime (if you're an eligible
Prime member).
You may also see rows with featured or recommended content from selected third-party providers .
Selecting one of these titles launches the provider's app and playback starts automatically within that app.
Keep in mind that you need an active subscription or account with the third-party provider to access this
content.
Movies & TV Shows
Select Movies or TV Shows from the Fire TV menu to browse movies available to rent and buy from
Amazon Video and other video apps installed on your device.
To learn about available viewing options for a particular title, open video details and select the More Ways to Watch.
If you're a Prime member, you'll see titles available to watch with Prime, organised by featured category.
For more information, go to Watch Movies & TV Shows.
Apps & Games
Select Apps or Games from the Fire TV menu to browse apps and games available to download to your
Fire TV from the Amazon Appstore.
You can find all of your apps in the Your Apps Library row under Apps, and your games in the Your
Games Library row under Games.
You can also access Your Apps Library from any screen using the Quick Access menu—just press and hold the Home
button on your remote and select My Apps.
For more information, go to Get Apps & Games.
34
Music
Select Music from the Fire TV menu to launch the Amazon Music app.
With the Amazon Music app for Fire TV, you can listen to music you've purchased from Amazon or
imported to My Music. You can also access available with Prime Music and/or Amazon Music Unlimited.
For more information, go to Listen to Music.
Photos
Select Photos from the Fire TV menu to view your photos and personal videos (under 20 minutes long)
saved to Amazon Drive. You can also view slideshows of your photos and videos and set them as your
Fire TV screen saver.
Your Amazon Drive photos and videos are automatically available on your Fire TV when you register your device to
the same account you use to access Amazon Drive.
For more information, go to View Photos & Personal Videos.
Settings
Open Settings from the Fire TV menu to view and manage your device settings and preferences, including
your network connection, display and audio options, controllers and Bluetooth devices, parental controls
and more.
For more information, go to Fire TV Settings Basics.
Search
Scroll up to access the Search option in the Fire TV menu. You can then enter a text search using your onscreen keyboard.
If you have a Fire TV remote with a Voice
button, you can also use your voice to search for content. For more
information, go to Use Your Voice to Search on Fire TV.
35
Use Your Voice to Search on Fire TV
You can use your voice to search for movies, TV shows, apps, games and more on your Fire TV.
If you have a Fire TV remote with a Voice
and more using your voice.
button, you can search for movies, TV shows, apps, games
For more information about compatible remotes, go to Remote Basics or Fire TV Remote App Basics.
If you pair multiple remotes or Remote Apps to your device at the same time, voice search will only work with the first
paired remote.
To use voice search:
Press and hold the Voice
button on your remote. If you're using the Fire TV Remote App, tap and
hold the Voice icon and drag down on your screen. Whenever you press the Voice button, your Fire
TV switches over to a "Listening..." screen.
Say what you're looking for—including specific titles, names of actors or artists, playlists, genres, etc.
Release the Voice
button when you're done speaking.
Your Fire TV then searches your library, Amazon and compatible apps to find related content. You'll see
the search results on-screen. Use the directional keypad on your remote to review and select items from
these results.
Trouble with Voice Search?
If you're having trouble with voice search, here are some tips you can try:
Make sure you're holding your remote or mobile device with the Fire TV Remote App 1-12 inches away
from you.
Hold the Voice
button the entire time you're speaking. Only release it when you're finished talking.
Reduce background noise around you as much as possible.
Try to be as clear and specific as you can about what you're looking for. You can use the words
"Search" or “Find” to specify that you want to search for content— for example, you can say "Search for
(title)."
If you're an eligible Prime member, you can search for Prime movies and TV shows by adding the
phrase "Prime only" to your voice search.
36
Fire TV Settings Basics
Your Fire TV is designed to make most configuration settings automatic, but you can use the Settings
menu to further manage your apps, Internet connection, remotes, system preferences and more.
Select Settings from the Fire TV menu to access available options:
You can also access Settings from the Quick Access menu by pressing and holding the Home
remote.
button on your
System
View device information and manage system settings.
About
See your device name and registered account, as well as your available storage space and current
network connection. You can also use the Check for System Update option to see if there's a software
update available for your device. For more information, go to Amazon Fire TV Device Software Updates.
Network
View and manage your network settings, and diagnose problems with your Internet connection using the
"check your network status" tool. For more information, go to Check Your Network Status.
Location
Enter your ZIP code to set the location for your device. .
Disable app notications
Turn of app notifications for your device.
Sleep
Send your device into sleep mode.
Restart
Manually restart your device.
Restart to Factory Defaults
Factory reset your device to permanently remove all content and personal data.
Parental Controls
Create or reset a parental controls PIN, so you can restrict purchases from Amazon. You can also set
viewing restrictions to block playback of movies and TV shows from Amazon Video and selected third-party
providers, based on their ratings category. To learn more, go to Set Up Parental Controls on Amazon Fire
TV.
Controllers & Bluetooth Devices
Manage the remotes, game controllers and Bluetooth devices connected to your Fire TV. For more
information, go to Remote & Game Controller Basics.
To learn more about pairing the Fire TV Remote App, go to Download & Pair the Fire TV Remote App.
Display & Sounds
Set a screen saver, configure your display, check your TV specifications and manage audio settings.
37
Screen Saver
Personalise your screen saver, using photos you have saved in Amazon Drive. For more information, go to
View Photos & Personal Videos.
Display
Configure your video resolution and calibrate your display.
You can use the Calibrate Display option if part of your display is missing or cut off at the edges of your screen. You'll
see a screen with grey arrows pointing to the edges of your TV, which you can use as a guide when making your
adjustments. To learn more, go to Basic Troubleshooting for Fire TV.
Audio
View and manage audio output settings (including Dolby Digital Audio options) and personalize navigation
sounds.
Enable Display Mirroring
Display mirroring gives you the option to temporarily display or "mirror", your mobile device screen on your
Fire TV. Turn this option on to enable this for your compatible, Miracast-enabled mobile devices. To learn
more, go to Use Display Mirroring on Fire TV .
Second Screen Notifications
Second Screen gives you the option to connect your Fire TV to your Fire tablet or Fire phone, so you can
watch Amazon Video or view your photos across both device screens. To learn more, go to Use Second
Screen on Fire TV .
Applications
Collect App Usage Data
Turn this option on or off to allow Appstore to collect information about the frequency and duration of your
use of apps downloaded to your Fire TV.
Appstore
Manage settings for the Amazon Appstore, including in-app purchasing, automatic app updates and how to
open external market links. For more information, go to Get Apps & Games.
Photos
Control settings for the Photos app. For more information, go to View Photos & Personal Videos.
GameCircle
Manage GameCircle nickname sharing, privacy settings and Whispersync for Games. You can also hide
your gaming information by setting Share Your GameCircle Nickname to OFF.
While your profile is hidden, you will not be able to send or receive friend requests or view profiles for other users.
Manage All Installed Applications
View and manage the apps installed to your device. You can change available settings for an app, clear
app data (which can help resolve performance issues) or uninstall it from your device. For more
information, go to Manage Your Apps & Games.
Help
Watch help videos and tips on how to use your Fire TV or solve common issues. You can also learn how to
contact Amazon Customer Service or send feedback to the Fire TV team.
My Account
View and manage your device registration settings. You can also sync your latest Amazon purchases to
your Fire TV.
38
Amazon Account
If your device is already registered to your Amazon account, you'll see a Deregister option you can use to
remove it from your account. Once you deregister, you're prompted to Register again to connect your
device to an Amazon account. For more information, go to Register or Deregister Your Amazon Fire TV
Device.
Sync Amazon Content
Select this option to make sure your latest content purchases from Amazon are available on your Fire TV.
39
Set Up Parental Controls on Amazon Fire TV
You can set parental controls on Fire TV to block purchases from Amazon and restrict access to selected
content.
Amazon Fire TV and Fire TV Stick feature parental controls settings you can manage directly on your
device.
Parental controls work by requiring entry of your Amazon Video PIN to authorise purchases from Amazon
or bypass restrictions you've set for content on your Fire TV.
With parental controls on, you're also prompted to enter your PIN for most actions that involve changing
your device settings.
To learn more about your Amazon Video PIN, go to Set Your Amazon Video PIN.
To set parental controls on your device:
Open Settings from the Fire TV menu.
Select the Parental Controls option, then press the Select
controls on or off.
Enter or set your PIN if prompted. Use the Menu
numbers and select Next when you're done.
button on your remote to turn parental
button on your remote to change between sets of
When entering your PIN, you need to use a Fire TV remote or the Fire TV Remote App.
Manage Parental Controls
After you set or enter your PIN, you can manage the following parental controls settings:
PIN Protect Purchases.
PIN Protect App Launches - Require your PIN to open installed apps on your device. You can still
browse Apps and Games from the Fire TV menu, but will be prompted to enter your PIN before you
can open any app installed on your device.
Viewing Restrictions - Block playback of movies and TV shows from Amazon Video and selected
third-party providers, based on their ratings category. For more information, go to Set Viewing
Restrictions on Fire TV .
Block Content Type - Block access to content categories on your Fire TV (games & apps, music and/
or photos).
When you turn on the "Block Content Type" option for games and apps, your device blocks the ability to find and
download new items from the Appstore. However, you'll still be able to launch apps and games already installed on
your device. To block access to installed apps, turn on PIN Protect App Launches (see above).
Change your PIN - Change your parental controls PIN.
40
Access & Manage Your Content
Learn how to access and manage content—including apps, games, movies, TV shows, music, titles
included with Prime and more—on your Fire TV.
Access Content on Your Fire TV
Use the Fire TV menu on the left of your screen to browse your content by category.
Content Type
Where to find
Your Video Library
Open Your Videos from the Fire TV menu to access
Your Video Library, which includes your Amazon Video
purchases and active rentals.
Prime Video
If you're an eligible Prime member, the Your Videos,
Movies, and TV shows categories in the Fire TV menu
are customised to show titles included with Prime, that
you can watch at no additional cost.
Just look for rows labelled "Prime".
When you open the video details for a movie or TV show
included with Prime, you'll also see Watch Now With
Amazon Prime viewing options.
Watchlist
Select Your Videos from the menu to access your
Watchlist.
Watchlist lets you keep track of movies and TV shows
that you want to watch in a customised list that you can
access on all your connected Amazon Video devices.
Movies & TV shows to buy
You can browse movies and TV shows available to
purchase through Amazon Video by opening Movies or
TV Shows from the Fire TV menu.
Amazon shows you the best offer available from Amazon
Video and other apps. You can select More Ways to
Watch to view all options. To learn more, go to Buy or
Rent Movies & TV Shows.
Your Apps
You can find all the apps in your collection in Your Apps
Library. Select Apps from the Fire TV menu and look for
the Your Apps Library row.
You can open Your Apps Library from any screen using
the Quick Access menu. Press and hold the Home
button on your remote and select My Apps.
Your Games
You can find your games in Your Games Library. Select
Games from the Fire TV menu and look for the Your
Games Library row.
Apps to buy/order
Select Apps or Games from the Fire TV menu to browse
apps and games available for your Fire TV from the
Amazon Appstore. You'll find Amazon apps, as well apps
from third-party providers.
41
Content Type
Where to find
To learn more, go to Get Apps & Games.
Amazon Music
(Prime Music & Amazon Music Unlimited)
Select Music from the Fire TV menu to launch the
Amazon Music app.
You can use the Amazon Music app on Fire TV to listen
to music you've purchased from the Amazon Digital
Music Store or uploaded to your library. You can also
listen to music included with Prime (if you're an eligible
Prime member) or your Amazon Music Unlimited
subscription.
To learn more, go to, Listen to Music.
Your Photos in Amazon Drive
Select Photos from the Fire TV menu to view photos and
personal videos from your Amazon Drive directly on your
Fire TV.
To learn more, go to View Photos & Personal Videos.
Manage Content on Your Fire TV
Movies, TV shows, music and apps you've ordered from Amazon are automatically saved to your account.
You have options to manage some of this content directly on your Fire TV.
If you're running out of space for games and apps on your Amazon Fire TV (1st Generation), you can add external
storage. For more information, go to USB Storage for Amazon Fire TV.
Content Type
How to Manage
Your Apps
Open Settings > Applications > Manage All Installed
Applications from the Fire TV menu to view and manage
the applications installed to your device.
From here, you can change available app settings, clear
app data (which can help resolve performance issues) or
uninstall an app.
For more information, go to Manage Your Apps &
Games.
Watchlist
To remove titles from your Watchlist, open the video
details for a movie or TV show and select the Remove
from Watchlist option.
Your Videos
At this time, there isn't an option to remove titles you've
purchased from Amazon Video directly on your Fire TV.
You can manage Your Video Library on the Amazon
Video website.
Recent Items
On the Home screen, you’ll see content you've recently
viewed as well as related recommendations.
To remove a recently viewed item or recommendation:
Use your remote to select the item in the Recent
row.
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Content Type
How to Manage
Select the Remove from Recent option on the detail
page.
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Use Display Mirroring on Fire TV
You can wirelessly display your compatible phone or tablet screen to your Amazon Fire TV or Fire TV
Stick.
You can mirror your display on most phones or tablets that support Miracast. Some of these devices
include:
Android devices running Android 4.2 (Jelly Bean) or higher (performance may vary).
Fire HD/HDX tablets
Fire phone
Before you begin, make sure your Fire TV and Miracast-enabled device are turned on and within 30 feet of each other.
If your Miracast device isn't registered to the same Amazon account as your Fire TV, also make sure both devices are
connected to the same Wi-Fi network.
To quickly start display mirroring, press and hold the Home
the Mirroring option. Then connect your compatible device.
button on your Fire TV remote and select
Press any button on your remote to stop display mirroring.
Here also are detailed connection steps, depending on your Miracast-enabled device:
Device
Fire HD/HDX tablets
Steps
Swipe down from the top of the screen, and then tap
Settings.
Tap Display or Display & Sounds and then tap
Display Mirroring.
Select your Fire TV. It may take up to 20 seconds for
your Fire tablet screen to appear on your TV screen.
To stop mirroring your Fire tablet, tap Stop
Mirroring.
Fire phone
Open Quick Actions.
Under Display select Share your screen via
Miracast.
Select your Amazon Fire TV device. It may take up to
20 seconds for your Fire phone screen to appear on
your TV screen.
Tap Stop Mirroring to stop mirroring the screen of
your phone.
Android device running 4.2 or higher
Select Settings > Display & Sounds > Enable
Display Mirroring from the Fire TV menu.
On your Android device, connect to your Fire TV.
If you need more information about connecting your
Android device, the device manufacturer will be in the
best position to help.
44
Device
Steps
Press any button on your Fire TV remote to stop
display mirroring.
45
Pair a Remote or Game Controller
You can pair your Amazon Fire TV device with Amazon Fire TV remotes, game controllers and some
compatible third-party Bluetooth controllers.
You can have up to seven compatible remotes or controllers connected or paired to your Fire TV at one
time.
The remote that comes with your Fire TV should automatically pair with your device once you insert the included
batteries during setup. However, if your remote doesn't pair automatically, press the Home
seconds and release to try again.
button for up to 10
For more information about setting up your device, go to:
Get Started with Amazon Fire TV (2nd Generation)
Set Up Amazon Fire TV (1st Generation)
Get Started with Fire TV Stick with Voice Remote & Fire TV Stick (1st Generation)
Many third-party Bluetooth game controllers also work with Amazon Fire TV devices. If you're setting up a
third-party Bluetooth remote, go to Connect a Bluetooth Accessory to Your Amazon Fire TV.
Pair an Additional or Replacement Remote
To pair an additional or replacement remote:
Select Settings from the Fire TV menu.
Open Controllers & Bluetooth Devices.
Select Amazon Fire TV Remotes > Add New Remote.
Press and hold the Home
button on your remote for up to 10 seconds.
Your Fire TV then searches for your remote's wireless signal. Once discovered, the new remote displays in
the list on-screen. Use one of your already-paired remotes or controllers to select it from the list. You can
then start using the new remote with your device.
Pair a Game Controller
To see which controllers are compatible with a game, open the detail page from your Fire TV and select
the More Info option. Controller information is included in the Works With section.
To pair a game controller:
Select Settings from the Fire TV menu.
Open Controllers & Bluetooth Devices.
Select Game Controllers > Add New Game Controller.
Press and hold the Home
button on your game controller for five seconds.
Your device then searches for your controller's wireless signal. Once discovered, the new controller
displays in the list on-screen. Use one of your already-paired remotes or controllers to select it from the list.
You can then start using the new controller with your device.
46
Amazon Fire TV (1st Generation) supports up to two Xbox controllers through a wireless USB receiver. If you're
having trouble connecting an Xbox controller, make sure USB debugging is turned off on your device. To do this,
open Settings from the Fire TV menu and select System > Developer Options > USB debugging. If you need
more help connecting to your third-party wireless receiver, see the manufacturer instructions or included user
guide.
At this time, Xbox controllers are not compatible with Amazon Fire TV (2nd Generation). We're working to add
support for these controllers with an upcoming software release.
Trouble Pairing a Remote or Game controller?
If you're having trouble with the pairing process, go to Can't Pair a Remote or Game Controller.
47
Download & Pair the Fire TV Remote App
Download the Fire TV Remote App to your compatible mobile device and pair it with your Amazon Fire TV
or Fire TV Stick to use it as an alternate remote.
Compatibility
The Fire TV Remote App is available on:
Fire tablets (with a microphone)
Amazon Fire phone
Android 4.0 or higher
iOS 7.0 or higher
The Fire TV Remote App is compatible with Amazon Fire TV devices with software version 1.4.1 or higher. Also, if you
use advanced settings on your router, you need to enable Multicast support to use the app. If you're not sure how to
manage these settings, your router manufacturer will be in the best position to help.
Download
To download the Fire TV Remote App, go to your preferred appstore from any compatible device and
search for "Amazon Fire TV Remote App”. Follow the on-screen instructions to complete installation.
The Fire TV Remote App is available for download from:
Amazon Appstore
Apple Store
Google Play Store
Pair
Download & Pair the Fire TV Remote App
Connect your mobile device to the same Wi-Fi network as your Amazon Fire TV device.
Launch the app and select the Amazon Fire TV device you want to pair with.
If you can't find your device, you may see a prompt to Sign in to your Amazon account. Tap the Sign In option
and enter your Amazon account information to help the Fire TV Remote App discover devices registered to your
account.
In the app, enter the code displayed on your TV screen.
Once you pair the Fire TV Remote App, you cannot unpair it. However, if you factory reset your Amazon
Fire TV device, all paired remotes and controllers are removed. To block access to a paired device, you
can also change your Wi-Fi network password.
To see all of the remotes paired with your Amazon Fire TV device, go to Settings > Controllers and Bluetooth
Devices > Fire TV Remotes.
Having trouble?
Can't Pair the Fire TV Remote App
48
Compatible Remotes for Amazon Fire TV
Devices
You can control your Amazon Fire TV device with any of these remotes:
Amazon Fire TV Voice Remote
Amazon Fire TV Remote
Fire TV Remote App (available for download on iOS devices (7.0 and higher), Android devices (4.0 and
higher), Fire tablets and Fire phone.
Amazon Fire TV Game Controller (sold separately)
USB and Bluetooth keyboards
Some third party Bluetooth game controllers
Some third-party Bluetooth remotes
Some third-party wireless USB receivers/remotes
Amazon Fire TV Gamer's Bundle includes an Amazon Fire TV Game Controller instead of a voice remote.
49
Remote Basics
Your Amazon Fire TV device includes a wireless remote that automatically pairs with your device once you
insert the included batteries. If you're having trouble setting up your remote, inserting the batteries or using
the navigation buttons, here are some tips that might help.
Amazon Fire TV Voice Remote (2nd Generation)
Included with Amazon Fire TV (2nd Generation) and Fire TV Stick with Voice Remote.
Alexa Voice Remote (1st Generation)
Included with Amazon Fire TV (1st Generation)
Amazon Fire TV Remote
Included with Fire TV Stick (1st Generation)
Remote Buttons
Amazon Fire TV Voice Remote(2nd Generation)
Included with Amazon Fire TV (2nd Generation) and Fire TV Stick with Voice Remote.
Setting up your remote
To remove the back cover of the remote and insert the included AAA batteries:
Use your thumbs to apply pressure on the “arrow” on the back of the remote. Press up until the entire back cover
slides up slightly.
Lift the back cover up and away from the remote.
Insert the 2 AAA batteries.
Reposition the back cover onto the remote, and slide down to click it into place.
Navigating your remote
50
Setting up your remote
Alexa Voice Remote (1st Generation)
Included with Amazon Fire TV (1st Generation)
Setting up your remote
To remove the back cover of the remote and insert the included AAA batteries:
Firmly press down the latch on the back of the remote and lift upwards.
51
Setting up your remote
It can take a considerable amount of pressure to open the battery door.
Pull away the battery door.
Insert the batteries.
Slide the door back in place. Press down to secure.
52
Setting up your remote
Navigating your remote
Amazon Fire TV Remote
Included with Fire TV Stick (1st Generation)
Setting up your remote
To remove the back cover of the remote and insert the included AAA batteries:
53
Setting up your remote
Rotate the Fire TV Remote so the top edge is facing downwards.
Apply pressure on the indent of the battery door and slide upwards.
It can take a considerable amount of pressure to open the battery door.
54
Setting up your remote
Pull away the battery door and insert the batteries.
Slide the door back into place and push in to secure.
Navigating your remote
55
Remote Buttons
Button
Description
Voice
Search for movies, TV shows, games or apps using voice commands.
Voice search uses two built-in microphones to search for items using
your voice commands.
Only available on the Amazon Fire TV Voice
Remote
Directional Navigation
Press right to move to the right on your TV screen.
Press left to move to the left on your TV screen.
Press up to move up and press down to move down.
Select
Select an item, function or category.
Home
Returns you to the Home screen from any screen on your Amazon
Fire TV device.
Menu
Presents various functions and settings depending on which screen
you're accessing.
Back
Returns you to the previous screen or action.
Rewind
Media control buttons let you rewind, play, pause and fast-forward
video or audio.
Play/pause
Press the rewind or forward button once to skip 10 seconds backward
or forward.
Press and hold the rewind or forward button to continue navigating
backward or forward in the video. Additional presses allow you to
cycle through available speed options.
Fast Forward
To pair a third-party remote, go to Connect a Bluetooth Accessory to Your Amazon Fire TV. Controls and performance
may vary.
56
Fire TV Remote App Basics
The Fire TV Remote App is an alternate way to navigate and use voice search on your Amazon Fire TV
device.
Before you can use the Fire TV Remote App, you first need to connect the device you used to download
the app to the same Wi-Fi network as your Amazon Fire TV device. You can then pair the app with your
Amazon Fire TV device.
To learn more, go to Download & Pair the Fire TV Remote App.
To Do This...
Voice search
Try This
Press and hold the Voice
icon at the top of the screen, then drag
down. Don’t release the icon until you’re done speaking.
Say what you're looking for—including specific titles, names of
actors or artists, playlists, genres, etc.
Interact with Alexa
Press and hold the Voice
icon at the top of the screen, then drag
down. Don’t release the icon until you’re done speaking.
Ask for information, music, audiobooks, news, weather, traffic, sports
and more.
Navigate menu items and categories
To move the selection:
Up - Swipe from the middle to the top
Down - Swipe from the middle to the bottom
Left - Swipe from the middle to the left
Right - Swipe from the middle to the right
Scroll - Swipe and hold to a specific direction
Select an item
Tap the device screen
Use navigation buttons
Tap the navigation icons at the bottom of the screen:
Home
Menu
Back
Enter text with a keyboard
Select the "keyboard" icon in the top right corner of the screen.
Enter text.
Tap Done to close the keyboard.
This option may not be available within third-party apps, like Netflix.
Playback controls
Use the playback controls at the bottom of the screen:
57
To Do This...
Try This
Rewind
Play/pause
Fast Forward
Launch the Quick Access menu
Tap Settings (the second icon from the left in the top menu) to launch
the Quick Access menu.
The Quick Access menu includes Settings, Sleep and Mirroring
options.
You can also tap Apps to quickly view the Fire TV apps in your
collection. Select an app to launch it on your Fire TV.
Launch Your Apps & Games view
Tap Apps (the "9-block" icon in the upper right corner) to view Your
Apps & Games within the Fire TV Remote App.
You can also rearrange the order of your apps from this view. Just press
and hold an app to select it, then move it to your preferred position on
the grid.
The Fire TV Remote App is not designed to play games. Some games might work, but performance will vary.
The Fire TV Remote App does not currently support Second Screen or Display Mirroring. For more information, go
to Use Second Screen on Fire TV and Use Display Mirroring on Fire TV .
58
Game Controller Basics
The Amazon Fire TV Game Controller is a wireless game controller that can be used to play games with
your Amazon Fire TV device. It can also be used as a remote, allowing you to browse and access movies,
TV shows, games and apps.
The Amazon Fire TV Game Controller is included with the Amazon Fire TV Gamer's Bundle. You can also
purchase it separately to use with your compatible Amazon Fire TV device.
Before you can use the Amazon Fire TV Game Controller, you first need to insert the two included AA
batteries. The controller is then “discoverable” by your Amazon Fire TV device. If your controller isn’t
discovered, press the Home
button for at least five seconds and then release it.
Game Controller Features
Amazon Fire TV (2nd Generation) Game Controller:
Included with Amazon Fire TV Gamer's Bundle and also available to purchase separately.
Back
Returns you to the previous screen or action.
Home
Returns you to the Home screen from any screen.
Menu
View and manage your Amazon Fire TV apps, controllers and more.
Microphone
Search for movies, TV shows, games or apps using voice commands.
Not available with Amazon Fire TV Game Controller (1st Generation)—see
below.
Right & Left Shoulder Buttons
Gameplay input buttons (Y, X, A,
B)
These buttons are mainly used for gaming. Their specific features may
change depending on the game being played.
You can also use the left and right shoulder buttons to control video playback
(Play/Pause, Fast-Forward, Rewind)
59
Amazon Fire TV (2nd Generation) Game Controller:
Tablet Games on Fire TV:
These games require an Amazon Fire TV Game Controller or an Xbox 360
controller with a wireless USB receiver for gameplay.
Left joystick: Move "mouse" pointer
A button: A single tap or click
B button: Back (if available)
Left shoulder button: Decrease cursor speed
Right shoulder button: Increase cursor speed
Headphone Jack
Connect compatible headphones to listen to audio with simulated surround
sound directly from the controller.
Not available with Amazon Fire TV Game Controller (1st Generation)—see
below.
Status Lights
LED indicators on the front of the controller light up when the remote is on to
indicate what player number the controller has been assigned (if the game
uses player numbers).
Amazon Fire TV (1st Generation) Game Controller:
60
Back
Returns you to the previous screen or action.
Home
Returns you to the Home screen from any screen.
Amazon Fire TV (1st Generation) Game Controller:
Amazon GameCircle
Access your GameCircle dashboard while in a game or access your Games
Library.
Not available with Amazon Fire TV Game Controller (2nd Generation)—see
above.
Menu
View and manage your Amazon Fire TV apps, controllers and more.
Play / Pause / Fast Forward /
Rewind
These buttons are mainly used for gaming. Their specific features may
change depending on the game being played.
Y, X, A, B
Tablet Games on Fire TV:
Left and right shoulder and trigger
buttons
These games require an Amazon Fire TV Game Controller or an Xbox 360
controller with a wireless USB receiver for gameplay.
Left joystick: Move "mouse" pointer
A button: A single tap or click
B button: Back (if available)
Left shoulder button: Decrease cursor speed
Right shoulder button: Increase cursor speed
Status Lights
LED indicators at the front of the controller light up when the remote is on to
indicate what player number the controller has been assigned (if the game
uses player numbers).
Compatible Games
The Amazon Fire TV Game Controller is not compatible with all games. To see which controllers are
compatible with a game, open the game and select More Info. On the overview page, you’ll find controller
information in the Works With box.
When searching for games and apps, you can also filter the search results by:
All
Fire TV Remote
Tablet Games on Fire TV
Fire TV Game Controller
Fire TV Stick (only visible on Fire TV Stick)
Many third-party Bluetooth game controllers work with Amazon Fire TV devices, as well.
61
Connect a Bluetooth Accessory to Your
Amazon Fire TV
You can connect some Bluetooth accessories, like a keyboard, mouse or headphones, to your Amazon
Fire TV and Fire TV Stick.
Before you begin, make sure your Amazon Fire TV or Fire TV Stick and compatible Bluetooth accessory
are turned on and within five feet of each other.
To connect your compatible Bluetooth accessory to your Amazon Fire TV, we recommend using a wired Ethernet
connection or a 5GHz Wi-Fi network .
For more information about what kind of accessories you can use, go to Compatible Bluetooth
Accessories for Amazon Fire TV.
To connect a compatible Bluetooth accessory:
Select Settings > Controllers and Bluetooth Devices > Other Bluetooth Devices from the Fire TV
menu.
Select Add Bluetooth Devices.
Put your Bluetooth accessory into pairing mode. Refer to the manual for your Bluetooth accessory for
instructions.
Select your compatible Bluetooth accessory from the list to pair it to your Fire TV.
For some Bluetooth accessories, you'll be asked to enter a code that appears on your TV screen.
To disconnect, turn off your Bluetooth accessory and return to the Other Bluetooth Devices screen. Then
select the device you want to disconnect.
Information about previously paired devices is saved, so you can easily reconnect them to your Fire TV. To reconnect
your paired device in the future, turn on the Bluetooth accessory, go to Settings > Controllers and Bluetooth
Devices > Other Bluetooth Devices and select your paired input device.
Having Trouble?
Can't Connect a Bluetooth Accessory to Fire TV
62
USB Storage for Amazon Fire TV
With Amazon Fire TV (1st Generation), you can save games and apps to a USB flash drive for added
storage space.
Amazon Fire TV (1st Generation) devices feature a USB port you can use for external storage.
This gives you the option to insert a compatible USB flash drive (one you already own, purchased
separately) if you need more storage space for apps and games on your Fire TV.
USB storage for apps and games is not available for Fire TV Stick. For more information, go to About External Storage
for Amazon Fire TV.
Compatible USB storage devices
Amazon Fire TV supports USB 3.0 flash drives up to 128GB in size and formatted as FAT32
For a list of recommended devices, check out: www.amazon.co.uk/firetvusbstorage.
To add a USB flash drive:
Insert your compatible USB flash drive into the USB port on the back of your device.
Select Continue.
If your USB device is not compatible, a notification displays on-screen instead. You'll see an option to Eject the
device or to Format USB Drive to the compatible FAT32 format to use it with your Fire TV. If you choose the
option to reformat, this permanently erases any data already saved to your flash drive.
Once your USB flash drive is connected, your device scans for any installed Fire TV apps and notifies
you when the scan is complete.
You're then ready to start saving apps and games to USB storage.
Manage USB Storage
When USB storage is attached, you can select specific games and apps to move to your flash drive:
Go to Settings > Applications > Manage Installed Applications.
Select the app or game you want to move, then select Move to USB Storage.
To view all the apps and games saved to your USB flash drive, select Settings > Applications > Manage
Installed Applications > USB Storage. From here, you can uninstall apps or games to remove them from
your USB storage device.
Content saved to external storage can't be transferred to other devices—you can't add apps and games saved to
your USB flash drive to another Amazon Fire TV device, or copy content from one USB device to another.
Some critical apps, like Amazon Appstore, cannot be moved to USB storage. Each game and app on your Fire TV
uses a small amount of internal storage, even if it is also stored on your flash drive.
Some apps and games are configured with a default installation location. The "Technical Details" section on the
overview page specifies whether the app or game will automatically install to internal storage or your external
storage device.
If you run out of storage space on your USB flash drive, a notification displays on-screen when you try to save new
content. You can switch to a different flash drive, or remove saved content from your flash drive.
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Safely Remove USB Storage
If you need to remove your USB flash drive, first make sure to eject it from your Amazon Fire TV, following
the steps below. If you don't safely remove your USB device, the games, apps and other files saved to it
could become corrupted and unusable.
To safely remove USB storage:
Select Settings > System > USB Storage.
Select Eject.
A notification displays on-screen to explain that any apps or games on your USB device will no longer
be available after you remove it. If you still want to proceed, confirm by selecting Eject again.
Wait for another notification that tells you when it's safe to remove your flash drive from the USB port on
the back of your device.
64
Connect a USB Device to Amazon Fire TV
You can connect some USB devices to your Amazon Fire TV using the USB port.
Go to About External Storage for Amazon Fire TV for more information about using USB storage devices.
Compatible Devices
Compatible USB storage devices
Xbox 360 wireless gaming receiver
Wired gamepads (not connected with a USB charger)**
Flirc USB Dongle (connects some third-party IR remotes)
Wireless mouse with USB dongle**
Wireless Keyboard with USB dongle**
**Performance varies
To use your compatible USB device with your Amazon Fire TV:
Insert the USB device into the USB port on the back of your Amazon Fire TV.
See user manual for the USB device if you need additional information.
Some third-party apps installed on your Amazon Fire TV device may not feature support for connected USB devices.
Related Topics
USB Storage for Amazon Fire TV
Use a Keyboard or Mouse with Amazon Fire TV
65
Use a Keyboard or Mouse with Amazon Fire
TV
Your Bluetooth keyboard or mouse must have a compatible profile to pair with your Amazon Fire TV.
You cannot connect a keyboard or mouse to Fire TV Stick.
Keyboard Controls
Key
Action
Up Arrow
Menu Navigation
Down Arrow
Menu Navigation
Left Arrow
Menu Navigation
Media Playback
Short press to skip back 10 seconds
Long press to rewind
Right Arrow
Menu Navigation
Media Playback
Short press to skip ahead 10 seconds
Long press to fast forward
Space Bar
Media Playback
Play/Pause
Enter
Select
Keyboard characters
Search or text input. Not supported in all apps.
Some keyboards have dedicated media controls. Performance will vary.
Mouse Controls
A mouse cannot be used to navigate on Amazon Fire TV devices. However, you can use a mouse with
Tablet Games on Fire TV
66
Key
Action
Left Button
A single tap
Mouse Movement
Move the pointer within the app
About External Storage for Amazon Fire TV
Compatible external storage options and specifications for Amazon Fire TV devices.
USB Storage Specifications
Component or Feature
Requirement
Compatible Amazon Fire TV devices and storage options
Amazon Fire TV (1st Generation): Access and save
apps and games to a compatible USB flash drive. Open
personal music, video and photo files saved to USB
storage using supported third-party apps.
Amazon Fire TV (2nd Generation): Open personal
music, video and photo files stored on a compatible USB
flash drive using supported third-party apps. A microSD
port is available if you need extra storage space for apps
and games (see the section below for more information).
Fire TV Stick does not support USB or external storage.
Device Types
USB flash drive
Go to www.amazon.co.uk/firetvusbstorage for a list of
supported devices.
USB Version
2.0
Size
128GB or smaller
File Format
FAT32
Supported Media
Apps and Games
At this time, Amazon Video titles, Amazon Music
content and photos stored in your Amazon Drive
cannot be saved to external storage. You can stream
your videos and music and access your photos over
your Fire TV's Internet connection.
Personal media files (music, video, photos) saved to
your connected USB storage device can only be
accessed through supported third-party applications
(available on your Fire TV from the Amazon
Appstore).
MicroSD Storage Specifications
Component or Feature
Requirement
Compatible Amazon Fire TV devices
Amazon Fire TV (2nd Generation): Access and store
apps and games to a compatible microSD card.
67
Component or Feature
Requirement
Amazon Fire TV (1st Generation) and Fire TV Stick do
not support microSD storage.
Device Types
microSD cards
Go to www.amazon.co.uk/firetvsdstorage for a list of
supported devices.
Size
128GB or smaller
File Format
FAT32
Supported Media
Apps and Games
At this time, Amazon Video titles, Amazon Music
content and photos stored in your Amazon Drive
cannot be saved to external storage. You can stream
your videos and music and access your photos over
your Fire TV's Internet connection.
Content saved to microSD storage can't be
transferred to other devices or microSD cards.
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Buy or Rent Movies & TV Shows
You can purchase movies and TV shows from Amazon Video or access them from other video services on
your Fire TV.
To shop for movies and TV shows:
Open Movies or TV Shows from the Fire TV menu, or Search for a specific title.
If you have a Fire TV remote with a Voice
button or the Fire TV Remote App, you can use your voice to search.
Press and hold the Voice
button and say what you're looking for--including specific titles, actors, characters and
genres. You can also select Search from the Home screen and use the on-screen keyboard to enter keywords
related to what you're looking for.
You'll see search results from Amazon Video and other video services, based on your account
information and the apps installed on your device.
From the search results, select a movie or TV show to view its video details and purchase options.
Amazon displays the best offer available from Amazon and other apps. You can select More Ways to
Watch to see additional options.
If a movie or TV show is available to watch with another video app (like Netflix), you can select that option to open
the app and start watching from there. Some of these apps and providers may require additional authentication or
subscription fees.
To purchase a movie or TV show from Amazon Video, select Buy or Rent and follow the on-screen
instructions.
When you select Buy, you're purchasing a video to own. When you select Rent (for movies), you have
a set rental period to watch the video.
After your order is complete, select Watch Now to start playback.
If you're an eligible Prime member, you can watch movies and TV shows from Prime Video at no additional cost--just
look for category rows labeled Prime. When using your voice to search for titles, you can also add the phrase "Prime
only" to narrow your results to available Prime Video titles. For example, say "action movies Prime only".
You can also select Add to Watchlist from the video details for a movie or TV show. Watchlist saves titles
you want to watch later in one list that you can access on all of your connected Amazon Video devices. To
learn more, go to Manage Your Watchlist.
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Watch Movies & TV Shows
You can watch movies and TV shows from Video and other apps and services on your Amazon Fire TV.
To access movies and TV shows you've purchased from Amazon, open Your Videos from the Fire TV
menu.
You can find your Amazon Video purchases and active rentals under Your Video Library, view titles
saved to your Watchlist or browse your featured video recommendations.
If you're an eligible Prime member, you'll see Prime rows with titles that you can watch at no additional
cost.
To learn more, go to What is Prime Video?.
The Movies and TV Shows categories in the Fire TV menu are also customised to show featured and
recommended content. You can shop for new movies and TV shows from these categories as well. For
more information about purchasing Amazon Video titles, go to Buy or Rent Movies & TV Shows.
Once you find a movie or TV show you want to watch, select Watch Now or Resume in the video details.
If you turn on Auto Play in your Amazon Video Settings and Devices, TV episodes in a series automatically play backto-back once you start watching. For more information, go to What is Auto Play?.
Other Apps & Services
You can watch movies and TV shows from other apps and services directly through that third-party app.
You can find and download video apps for Fire TV by opening Apps from the menu.
To quickly access your Fire TV apps, press and hold Home
button on your Fire TV remote and select the Apps option.
Content from other apps and services doesn't show in Your Videos. However, the video details for many
movies and TV shows include a More Ways to Watch selection that helps you discover other available
viewing options for that particular title.
70
Set Viewing Restrictions on Fire TV
Viewing restrictions let you specify whether your Fire TV can play movies and TV shows in certain ratings
categories.
Fire TV parental controls include viewing restrictions you can use to block playback of movies and TV
shows from Amazon Video (including Prime titles ) and selected third-party providers .
Viewing restrictions do not apply to movies and TV shows you watch directly within a third-party provider's related app.
Parental controls for third-party apps are determined by the provider.
Set Viewing Restrictions
To set viewing restrictions on your Fire TV:
Open Settings from Fire TV menu.
Select the Parental Controls option.
If you already have parental controls turned on, enter your PIN when prompted. Otherwise, you'll see an option to
turn on parental controls to access additional options.
Select Viewing Restrictions.
Choose the ratings categories you'd like to restrict for your Fire TV. Use the Select
Fire TV remote to make your selection(s).
button on your
Ratings Categories
Each ratings category includes a description that combines TV and movie ratings with recommended
audiences, organised by level:
General (General Audiences ) - Videos suitable for General Audiences.
Family - Videos suitable for General Audiences and older children.
Teen (Teens and Young Adults ) - Videos suitable for General Audiences, Family, Teens and Young
Adults.
Mature (No Restrictions) - All videos, including those not rated or for mature audiences.
Once you set viewing restrictions, a "lock"
symbol and "viewing restrictions apply" messaging displays
next to titles with ratings in your restricted categories. If you try to start watching one of these titles,
you're prompted to enter your parental controls PIN.
For more information about Fire TV parental controls, go to Set Up Fire TV Parental Controls.
71
Use Second Screen on Fire TV
Second Screen gives you the option to connect your Fire TV to your Fire tablet or Fire phone, so you can
watch Amazon Video or view your photos across both device screens.
Second Screen links your compatible Fire tablet or Fire phone display screen to your Amazon Fire TV or
Fire TV Stick display.
You can then use your tablet or phone to send Amazon Video titles and photos to your TV screen. You can
also control video playback or learn more about the currently playing video with X-ray for Movies and TV
shows.
Second Screen is compatible with the following devices:
Fire HD 6
Fire HD 7
Fire HDX 8.9
Fire HD 8 & 10
Fire
Kindle Fire HD 2nd Generation
Kindle Fire HDX
Fire phone
Before you begin:
Make sure your phone or tablet and your Amazon Fire TV device are connected to the Internet. For the
best performance, connect both devices to the same network.
Make sure both devices are registered to the same Amazon account.
Turn on Second Screen Notifications in your Fire TV Settings. Go to Settings > Display & Sounds >
Second Screen Notifications.
To use Second Screen with Amazon Video:
From your phone/tablet, find an Amazon Video title you want to watch. A Second Screen
displays on the Watch button.
Tap Second Screen
TV.
and select your Fire TV device from the list to start playing the video on your
While watching, you can control playback from your phone or tablet by tapping the Play
Jump Back
icon
, Pause
or
, buttons or by using the video progress bar to fast-forward or rewind.
If the movie or TV show includes X-ray, you can open that option to view information about the actors,
characters, music and more on your phone/tablet screen. To learn about X-Ray, go to View Actor and
Scene Information on Amazon Fire TV Devices.
You can exit the Second Screen experience to perform other tasks on your phone/tablet while the video
continues to play on your TV.
To go back to Second Screen mode, swipe down from the top of the screen to open your notifications view
and select the video. Then tap Join Now to rejoin the playback session.
To use Second Screen for photos and personal videos:
Tap Photos on the Home screen from your phone/tablet.
Swipe from the left edge of the screen, and then select a category under Library or select a specific
photo album.
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Tap the Second Screen
icon (at the top right) to display the album on your TV.
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Turn On Subtitles on Fire TV
You can turn on subtitles ("CC") to display the audio for movies and TV shows as text on-screen.
Amazon Video movies and TV shows with subtitles available typically feature a "CC" symbol in the video
details.
Most videos that support subtitles include English text; however other languages may also be available. To
view available languages, open the video details for a movie or TV show and look for the Subtitles section.
To watch Amazon Video movies and TV shows with subtitles:
Start playing the video.
Press the Menu
button on your Fire TV remote or the Fire TV Remote App.
Select Subtitles and Audio.
Select the Off button under Subtitles and Captions. Then select an available subtitle language from
the options on-screen to turn captions on.
You can then set preferences for the way subtitles display, including text size and style. You'll see a sample of your
selected options on-screen.
Press the Menu
button again to return to video playback with subtitles on.
To turn subtitles off, press the Menu button, re-open Subtitles and Audio and select your currently
enabled captions option. You'll then see an option to set subtitles back to Off.
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Get Apps & Games
You can get apps and games from Amazon and other third-party providers by opening Apps or Games
from the Fire TV menu.
Get Apps & Games
To buy or download games and apps from Amazon, you need to have a 1-Click payment method saved to
your Amazon account. To learn more, go to Change your 1-Click Settings.
To get games and apps:
Open Apps or Games from the Fire TV menu to browse apps and games available for your Fire TV.
You can also search for a specific title. If you have a Fire TV remote with a Voice
button, you can search using
your voice. Or, you can select Search from the menu to enter a text search.
Select a game or app to open its overview page. You'll see the Works with section, which describes
system and controller compatibility:
All
Fire TV Remote (both Amazon Fire TV Voice Remote and Amazon Fire TV Remote)
Amazon Fire TV Game Controller
Tablet Games on Fire TV (requires a game controller or mouse)
Fire TV Stick (only visible on Fire TV Stick)
Select Buy or if the app is free, select Free.
For paid apps, you can choose to complete your purchase using your 1-Click payment method or your available
Amazon Coins balance.
When the download is complete, the Buy or Free option changes to Open. Select Open to launch the
app or game.
To find apps you've installed through Amazon, open Apps or Games from the Fire TV menu and look for
Your Apps Library and Your Games Library.
You can also press and hold the Home
the Quick Access menu.
button on your remote and select My Apps to open Your Apps Library from
To learn more, go to Manage Your Apps & Games.
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Manage Your Apps & Games
Open Apps or Games from the Fire TV menu to access and manage all of the apps and games in your
collection.
Launch a game or app
You can find apps you've downloaded and installed to your Fire TV by opening Apps or Games from the
menu.
You can also access Your Apps Library using the Quick Access menu. Press and hold the Home
remote and select My Apps. Or, double-press the Home
button on your
button to quickly view your recent apps.
To launch an app or game:
From the Home screen, select Apps or Games.
You'll find your apps and games in the Your Apps Library and Your Games Library rows.
Select an app or game to open it.
Compatible Controllers
You can use your Fire TV remote to play most games and apps, but some require an Amazon Fire game
controller, Amazon Fire TV game controller or compatible wireless game controller.
The Fire TV Remote App is not designed to play games. Some games may work, but performance will vary.
Detail pages for games and apps include information about compatible controllers:
Open the detail page and select More Info.
In the Works With box, look for controller information:
All
Fire TV Remote (both Amazon Fire TV Voice Remote and Amazon Fire TV Remote)
Amazon Fire TV Game Controller
Tablet Games on Fire TV (requires a game controller or mouse)
Fire TV Stick (only visible on Fire TV Stick)
Calibrate Your Display
If part of your display is missing or cut off at the edges of your screen the first time you launch an app or
game, your TV may be automatically scaling your picture.
You can use the Calibrate Display option (Settings > Display & Sounds > Display > Calibrate Display)
to adjust for this. You'll see a screen with grey arrows pointing to the edges of your TV, which you can use
as a guide when making your adjustments.
Use the Up and Down arrows on your Fire TV remote to adjust your display so that the grey arrows are
completely visible and touching the edges of your screen.
About GameCircle
Amazon GameCircle enhances your gaming experience by storing your achievements, high scores and
time played in the Cloud, so you can compare with your friends and other GameCircle users.
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When you open a GameCircle-enabled game, a "Welcome Back" message displays. To see more
information, press the Home button on your remote. For games and apps that use Whispersync for
Games, GameCircle syncs your game progress across all your Amazon Fire devices.
Uninstall Games & Apps
To uninstall games and apps from your Fire TV:
Select Settings > Applications > Manage All Installed Applications from the Fire TV menu.
Find the app you want to uninstall and select it.
Choose the Uninstall option and then follow the on-screen instructions.
Individual app settings or in-app items may be lost when you remove certain apps from your device.
Reinstall Games & Apps
Apps you've installed from Amazon are automatically saved to your account. If you uninstall them from
your Fire TV, you can redownload them again from Your Apps Library or Your Games Library.
A "Cloud" icon shows next to apps saved to your account, but not currently installed to your device. Select
an app to redownload it to your Fire TV.
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Turn Off In-App Purchasing
You can prevent accidental in-app purchases by turning off in-app purchasing in your device Settings.
When in-app purchasing is enabled for your Fire TV, you can purchase items within a free or paid app.
In-app items typically unlock additional functionality (e.g. in-game currency, premium content, new levels in
a game) or allow you to purchase subscriptions and more.
To turn off in-app purchasing:
Select Settings > Applications from the Fire TV menu.
Select Appstore.
Go to In-App Purchases and use the Select
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button on your remote to set it to OFF.
Listen to Music
You can use the Amazon Music app on Fire TV to listen to music you've purchased from the Amazon
Digital Music Store or imported to your music library. You can also listen to music included with Prime (if
you're an eligible Prime member) or your Amazon Music Unlimited subscription.
With the Amazon Music app for Fire TV, you can listen to music you've purchased from Amazon or
uploaded to My Music from another device.
If you're an eligible Prime member, you'll also see featured categories designed to help you discover music
included with Prime. Or, if you have an Amazon Music Unlimited subscription, you can listen to music from
Amazon Music Unlimited.
For more information, go to Listen to Music Included with Prime on Fire TV and Listen to Music
from Amazon Music Unlimited.
For more information about uploading music to your library, go to
Uploading Music into Your Music Library.
To stream Amazon Music, your device must be authorised to your Amazon account. To learn more, go to
Authorise Your Device.
To launch the Amazon Music app, select Music from the Fire TV menu and select the "Amazon Music"
option. The app will then open in a fullscreen view.
You can use the navigation menu at the top of the screen to find music to listen to:
Browse - Browse music by category (including titles available with Prime Music and/or Amazon Music
Unlimited)
Recents - View music you've recently played.
My Music - Go here to find all of your purchased and saved music, organised by category (artists,
albums, playlists, genres and all songs).
Search - Enter a text search for a specific title or type of music. You'll see results from My Music as
well as titles included with Prime (if you're an eligible Prime member) or Amazon Music Unlimited.
If you have a Fire TV remote with a Voice
, you can also use your voice to search your library, including music
you've purchased, imported or added to My Music.
When you start playing a song, the Amazon Music app opens to a "Now Playing" screen with a playback
progress bar and song lyrics (for available titles). For more information about lyrics, go to View Song
Lyrics.
You can use the media buttons (Play/Pause
remote to control music playback.
, Fast-Forward
and Rewind
) on your Fire TV
You'll also see a prompt to press the Menu button for "More Options" if there are additional options
available for your current selection, including things like shuffle, repeat, view album, view artist, view play
queue and more.
If you navigate away from the "Now Playing" screen, your music will continue playing in the background.
You'll see a minimised view of "Now Playing", which you can select to quickly return to that screen.
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Your music will also continue to play if you press Back
TV Home screen.
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or Home
on your remote to exit to the Fire
View Song Lyrics
The Amazon Music app on Fire TV features X-Ray for Music, which displays the lyrics to a song in time
with playback, so you can follow along.
Once you start playing a song within the Amazon Music app on Fire TV, the lyrics automatically display on
the "Now Playing" screen and are highlighted line-by-line.
If you're listening to a song that you purchased or uploaded to My Music, you can also press the "down" and "up"
directional keys on your Fire TV remote to scroll through the lyrics. Press Select to jump to that particular section of
the song. This option isn't available for songs included with Prime.
Lyrics can't be turned off, but you can navigate away from the "Now Playing" screen while the song
continues to play in the background.
Keep in mind that lyrics available through our service may change. Lyrics will stop displaying for songs if they are no
longer available.
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Listen to Music Included with Prime on Fire TV
If you're an eligible Prime member, you can listen to songs included with Prime from the Amazon Music
app on your Amazon Fire TV or Fire TV Stick.
To get started, select Music from the Fire TV menu to launch the Amazon Music app.
To find titles included with Prime within the Amazon Music app:
Open Browse in the top menu to view Prime titles by featured categories— including
recommendations, newly added music, Prime Playlists, Stations and popular songs/albums.
Open My Music to find Prime titles and playlists you've added to your library (on another Amazon
Music device).
Open Recents to view Prime titles you've recently listened to.
Use Search to look for specific titles using text search.
Once you've found something you want to listen to, just select Play.
Having Trouble Listening to Music Included with Prime?
If you're having trouble listening to music included with Prime on your Fire TV, here are some solutions
that may help:
Check Your Prime Membership - To listen to music included with Prime, you need an eligible Prime
membership. For more information, go to Am I Eligible for Prime Music?
Playback Options - You can shuffle playback of individual albums or playlists, but there isn't currently an
option to shuffle all titles in the Prime catalogue.
Stream from One Device at a Time - You can only listen to music included with Prime on one device at
a time. If you try to stream on more than one device, a notification displays on-screen prompting you to
switch the stream to your Fire TV.
Related Help Topics
What is Prime Music?
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View Photos & Personal Videos
Your Amazon Drive photos and personal videos are automatically available on your Fire TV when you
register your device to the same account you use to access Amazon Drive. You can also use Second
Screen to display photos and personal videos from your compatible Fire tablet or Fire phone.
Select Photos from the Fire TV menu to view your Amazon Drive photos and personal videos (under 20
minutes long) on your Fire TV.
You can use the navigation menu to browse:
All - Scroll right and left to view thumbnails of all of your photos and videos. Use the filters at the top to
jump to a specific year or month. Select a photo or video to view the full-sized version. Press the Back
button on your remote to return to the thumbnails view.
Favourites – View all of the photos or videos added to your Favourites list. Select Add to Favourites
below an individual photo or video to add it to the list. You can also filter by Favourites in an album.
Albums - Select an album to view all of the photos and videos saved to it.
Videos - Select a video to start playback. You can use the playback controls on your Fire TV remote to
pause, play, rewind and fast-forward.
While viewing a collection of photos or videos, you can press the Menu button on your remote to view
additional options, including options to sort by Date Taken, Date Uploaded, Newest First or Oldest First.
You can disable access to your photos and personal videos by enabling the "Block Content Types" option for photos in
your parental controls settings. To learn more, go to Set Up Parental Controls on Amazon Fire TV. However,
thumbnails of your recently viewed photos and videos will still show in the Recent row on the Home screen--you can
select the item and then select Remove from Recent.
Use Second Screen to View Photos & Videos
You can also send photos and personal videos from your compatible Fire tablet or Fire phone to your Fire
TV using second screen.
Compatible devices include:
Fire HD 6
Fire HD 7
Fire HDX 8.9
Fire HD 8 & 10
Fire
Kindle Fire HD 2nd Generation
Kindle Fire HDX
Fire phone
To send photos to your Fire TV:
Open the Photos app on your Fire device.
Swipe from the left edge of the screen and select a category or album.
Tap the Second Screen
icon at the top to display your photos and/or videos through your Fire TV.
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To learn more, go to Use Second Screen on Fire TV .
Add Photos & Personal Videos to Amazon Drive
Any photos and personal videos saved to your Amazon Drive are automatically available through the Prime
Photos app on your Fire TV, when you register your device to the same account you use to access
Amazon Drive.
If you want to add new photos or personal videos, you'll need to upload them to your Amazon Drive
through the Amazon Drive website or Prime Photos mobile apps. To learn more, go to Amazon Drive
Photos & Videos.
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Set Screen Savers
You can customise your Fire TV screen saver by selecting your most recent 500 photos or an album from
Amazon Drive.
To use your photos for your screen saver:
Select a photo or album and then select Set As Screen Saver.
Choose your screen saver settings (e.g. slide style, slide speed and start time) while you preview the
screen saver.
The screen saver with your photos will automatically launch when your Fire TV is left idle.
You can also manage your screen saver settings by selecting Settings > Display & Sounds > Screen Saver from
the Fire TV menu.
Trouble with your screen saver?
Make sure the photo or album you've set as your screen saver is still available in your Amazon Drive. You
may need to check on the Amazon website or another device.
Your Amazon Drive photos and personal videos are automatically available on your Fire TV when you register your
device to the same account you use to access Amazon Drive. If you want to add new photos or videos, you'll need to
upload them to your Amazon Drive through the Amazon Drive website or Prime Photos mobile apps. To learn more, go
to Amazon Drive Photos & Videos.
If the photos are still saved, restart your Fire TV and wait for the screen saver to launch again.
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Amazon Fire TV Device Software Updates
Software updates automatically download and install to your Amazon Fire TV device when it's connected
to the Internet. You can also manually check for software updates from Settings.
We have a new, free software update available for your Amazon Fire TV device. Find your device below for
more information.
Which Fire TV Device Do I Have?
Amazon Fire TV (2nd Generation)
Latest Software Version: 5.2.4.0_user_565189620
To view your currently installed software version and check for an update:
Select Settings > Device > About from the Fire TV menu.
If you don't see a "Device" option, look for System and select that instead.
Look for the Software Version section to view your currently installed software version. Select Check for
System Update to see if a software update is available for your device.
If an update is available, it will start downloading automatically. After the download is complete, select Install
System Update to install the update immediately. Otherwise, the update automatically installs the next time you
restart your device or after your device has been idle for more than 30 minutes.
New and Enhanced Features
The Fire TV on-screen experience has been completely redesigned for easier access to content
and personalised recommendations. We've added a new streamlined top menu and a featured
content rotator that automatically plays video snippets for selected titles. For more information,
go to Navigate Your Fire TV.
We've added a customisable row for Your Apps & Games on the Home screen, so you can quickly find all the
apps in your collection and use your remote to rearrange the way your apps display. You can also open a
fullscreen grid view of Your Apps & Games--just press and hold the Home button on your remote and select
Apps. For more information, go to Manage Your Apps & Games.
Amazon Music and Prime Photos are now pre-installed apps you can access from Your Apps & Games. You can
turn on the PIN Protect App Launches option in parental controls to block access to these apps. For more
information, go to Set Up Fire TV Parental Controls.
We've added new features and functionality for the VoiceView screen reader for Fire TV. In addition to
automatically speaking selectable navigation options and controls, VoiceView now features an enhanced
"Review Mode" that provides descriptions of on-screen text--including video details like plot or cast information,
customer ratings, headings, lists and more. You can also manage preferences for VoiceView (like reading speed
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Amazon Fire TV (2nd Generation)
and speech volume) from the new "Accessibility" menu under Settings. For more information, go to About
VoiceView for Fire TV.
This update also includes voice search improvements and changes to the Settings menu. You can now find
parental controls under Preferences, and view or manage your system information under Device. For more
information, go to Fire TV Settings Basics.
Amazon Fire TV
Latest Software Version: 5.2.1.1_user_551203220
To view your currently installed software version and check for an update:
Select Settings > System > About from the Fire TV menu.
Look for the Software Version section to view your currently installed software version. Select Check for
System Update to see if a software update is available for your device.
If an update is available, it will start downloading automatically. After the download is complete, select Install
System Update to install the update immediately. Otherwise, the update automatically installs the next time you
restart your device or after your device has been idle for more than 30 minutes.
New and Enhanced Features
The Fire TV Home screen now features browse categories for selected third-party content providers—including
Netflix. If you have an active subscription with one of these providers and their app is installed on your Fire TV,
you may see content recommendations from that provider on the Home screen and Your Videos.
Fire TV parental controls now include a PIN Protect App Launches setting. With this setting turned ON, you're
prompted to enter your parental controls PIN whenever you try to open an installed app on your device. You can
turn on PIN Protect App Launches by opening Settings > Parental Controls > PIN Protect App Launches.
Additional Prime sign up options are now available directly on your Fire TV. You can sign up for Prime during
first-time set up or by opening the video details for a Prime movie or TV show--just select More Ways to Watch,
then select the Also Available with Amazon Prime option on-screen. To learn more about Prime Video, go to
Prime Video in the main menu.
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Fire TV Stick with Voice Remote
Latest Software Version: 5.2.1.1_user_551203220
To view your currently installed software version and check for an update:
Select Settings > System > About from the Fire TV menu.
Look for the Software Version section to view your currently installed software version. Select Check for
System Update to see if a software update is available for your device.
If an update is available, it will start downloading automatically. After the download is complete, select Install
System Update to install the update immediately. Otherwise, the update automatically installs the next time you
restart your device or after your device has been idle for more than 30 minutes.
New and Enhanced Features
The Fire TV Home screen now features browse categories for selected third-party content providers—including
Netflix. If you have an active subscription with one of these providers and their app is installed on your Fire TV,
you may see content recommendations from that provider on the Home screen and Your Videos.
Fire TV parental controls now include a PIN Protect App Launches setting. With this setting turned ON, you're
prompted to enter your parental controls PIN whenever you try to open an installed app on your device. You can
turn on PIN Protect App Launches by opening Settings > Parental Controls > PIN Protect App Launches.
Additional Prime sign up options are now available directly on your Fire TV. You can sign up for Prime during
first-time set up or by opening the video details for a Prime movie or TV show--just select More Ways to Watch,
then select the Also Available with Amazon Prime option on-screen. To learn more about Prime Video, go to
Prime Video in the main menu.
Fire TV Stick (1st Generation)
Latest Software Version: 5.2.1.1_user_551203220
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Fire TV Stick (1st Generation)
To view your currently installed software version and check for an update:
Select Settings > System > About from the Fire TV menu.
Look for the Software Version section to view your currently installed software version. Select Check for
System Update to see if a software update is available for your device.
If an update is available, it will start downloading automatically. After the download is complete, select Install
System Update to install the update immediately. Otherwise, the update automatically installs the next time you
restart your device or after your device has been idle for more than 30 minutes.
New and Enhanced Features
The Fire TV Home screen now features browse categories for selected third-party content providers—including
Netflix. If you have an active subscription with one of these providers and their app is installed on your Fire TV,
you may see content recommendations from that provider on the Home screen and Your Videos.
Fire TV parental controls now include a PIN Protect App Launches setting. With this setting turned ON, you're
prompted to enter your parental controls PIN whenever you try to open an installed app on your device. You can
turn on PIN Protect App Launches by opening Settings > Parental Controls > PIN Protect App Launches.
Additional Prime sign up options are now available directly on your Fire TV. You can sign up for Prime during
first-time set up or by opening the video details for a Prime movie or TV show--just select More Ways to Watch,
then select the Also Available with Amazon Prime option on-screen. To learn more about Prime Video, go to
Prime Video in the main menu.
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Amazon Fire TV Remote Software Updates
Software updates automatically download and install on your Amazon Fire TV Voice Remote or Amazon
Fire TV Remote when paired with your Amazon Fire TV device that is connected wirelessly.
Amazon Fire TV Voice Remote
Latest Software Version: 352
Amazon Fire TV Remote
Latest Software Version: 165
To determine the current software version for your remote:
From the Home screen, select Settings.
Select Controllers and Bluetooth Devices and then select Amazon Fire TV Remotes.
Select your remote from the list to view more details.
If an update is available, you will see the message "A software update is available. Press Select to
begin installing".
Press the Select button on your remote and then select Continue to download and install the software
update.
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Amazon Fire TV Game Controller Software
Updates
Software updates automatically download and install on your Amazon Fire TV Game Controller when
paired with your Amazon Fire TV device that is connected wirelessly.
The latest software version is 66.
To determine the current software version for your remote:
a. From the Home screen, select Settings.
b. Select Controllers and Bluetooth Devices, and then select Bluetooth Game Controllers.
c. Select your controller from the list to view more details.
If an update is available, you will see the message "A software update is available. Press Select to
begin installing".
d. Press the Select button on your remote and then select Continue to download and install the
software update.
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Software Updates for the Fire TV Remote App
Software updates for the Fire TV Remote App are available for your device through your respective app
store.
To find the latest software version, please visit your preferred store:
Amazon Appstore
Apple Store
Google Play Store
To determine the current software version for the Fire TV Remote App:
Press the Device Selector icon in the upper-left corner.
Tap the Help icon
.
The version number is listed at the bottom of the Help landing page.
To update your app, go to your device's appstore, find the Fire TV Remote App and select Update. Some
devices support automatic updates. For more information, contact software support for your device.
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How to Solve Issues with a Software Update
If you're having trouble with a Fire TV software update, here are some solutions that may help.
Try Restarting Your Device First
Restarting your device can resolve many issues—just disconnect the power cord (from the back of the
device or from the power outlet) and then plug it back in.
You can also use your remote to restart your device. Press and hold the Select and Play/Pause buttons at
the same time, for about five seconds. You can also open Settings > System > Restart from the Fire TV
menu.
If restarting your device doesn't resolve the issue, check out the sections below for additional help:
Issue
Try This . . . .
Your Fire TV is frozen on the update screen
Restart your device by unplugging the power cord for
three seconds and then plugging it back in.
An error message says the software update was not
successful
Make sure your Fire TV is connected to the Internet.
For Amazon Fire TV (1st Generation), if the update
doesn't work while your device is connected to Wi-Fi,
try connecting with an Ethernet cable. Keep the
Ethernet cable plugged in while the update
downloads in the background.
If you continue to have trouble, restart your Amazon
Fire TV device by unplugging the power cord for
three seconds and then plugging it back in.
There is a software update available, but your Fire TV
device did not update automatically
Make sure your Fire TV is connected to the Internet.
Updates download and install automatically when
your device is connected to the Internet.
Manually check for a software update by selecting
Settings > System > About > Check for System
Update from the Fire TV menu. If an update is
available, it will automatically start downloading.
Once the download is complete, select Install
Update to complete the installation.
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Use Amazon Fire TV Devices in a Different
Country
Amazon Fire TV devices are supported in some countries outside of the U.S.
You can take your Amazon Fire TV device with you if you are moving or traveling to certain countries
outside of the U.S. Your Amazon Fire TV device will work in the following countries:
United Kingdom
United Kingdom (UK)
Germany
Austria (Fire TV Stick only)
Japan
In order to use your device outside of the U.S., you need to change the Country Settings for your Amazon
account.
When you change the country for your Amazon account, you will no longer be able to access any of your
purchased or rented videos from Amazon Video. Your purchased videos will still be available in the original country
if you change back to that country, but any rented videos will be unavailable.
Some apps and games may not work in your new country. If you have any questions about app compatibility,
contact the app developer for more information
To change your country settings:
Go to the Settings tab in Manage Your Content and Devices .
Under Country Settings select Change.
Enter your new address.
Choose a supported country for Amazon Fire TV and then select Update.
In the notification that appears, select learn more and then select Transfer your Kindle account to.
On your Fire TV device, go to Home > Settings > My Account. Select Deregister, then return to My
Account and select Register.
You can now use your Amazon Fire TV in the supported country.
Features and content will differ by region. You can go to the product detail pages on our Amazon
international sites for more information about the availability of apps, TV, movies, music and more in those
regions:
Amazon.co.uk Fire TV Help
Amazon.de Fire TV Help
Amazon.jp Fire TV Help
Watch While Abroad
Eligible Prime members can also stream selected Amazon Originals titles while traveling abroad without
needing to change their Country Settings.
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While traveling abroad, eligible Prime members see Watch While Abroad carousels when browsing
Amazon Video from the Amazon website on Amazon Fire TV and Fire TV Stick.
These carousels, “Prime TV to Watch While Abroad”, “Kids TV to Watch While Abroad” and “Your Video
Library” show all titles available while travelling abroad.
To start watching, open the video details for a title in the Watch While Abroad carousels and select
Watch Now.
You can also find titles available to watch while travelling abroad on the Amazon website at: https://
www.amazon.co.uk/watchabroad
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About VoiceView for Fire TV Devices
VoiceView is a screen reader for Fire TV devices. It speaks on-screen text out loud as you navigate menu
options and settings on your Fire TV.
To use VoiceView on your Fire TV, you may first need to update your device software to the latest version.
To do this, select Settings > System > About > Check for System Update from the Fire TV menu.
Turn on VoiceView
You can turn VoiceView on or off by holding down the Back and Menu buttons on your Fire TV
remote at the same time for two seconds. On your remote, Back and Menu are the left and right buttons
located on the top row of three small buttons.
You'll hear "VoiceView Ready" when the feature is enabled and ready to use. When you turn the feature
off, you'll hear "VoiceView Exiting".
VoiceView is currently available in US English, UK English and German.
The first time you turn on VoiceView, a tutorial automatically opens, with tips on how to use the feature and
locate buttons on your Fire TV remote.
The first screen of the tutorial will ask you to confirm that you intended to turn on VoiceView. Press the
Play/Pause
button on your remote to confirm. You can also skip the tutorial by pressing the Skip/Fast-
Forward button. On your remote, Play/Pause is the middle button located on the bottom row of three
small buttons and Skip/Fast-Forward is the right button.
VoiceView Navigation
Pressing the Home button on your remote opens the Fire TV Home screen. On your remote, Home is
the middle button located on the top row of three small buttons.
Content categories (e.g. Movies, TV Shows, Your Videos, Apps, Settings and more) are in the menu on the
left side and the content or options available within each category display to the right. On your remote, the
large round ring toward the top is the directional keypad, which you can use to navigate the Home screen
and category menus by moving Left, Right, Up and Down.
VoiceView uses an enhanced navigation mode by default. This lets you use the directional keypad to
highlight and hear all available text fields on-screen. The Left and Right buttons on the keypad move
between selectable controls and navigation options, while the Up and Down buttons highlight areas of the
screen with additional details—like customer ratings, plot or cast information for videos and more.
VoiceView also has a standard mode that only highlights selectable navigation options. You can switch
between enhanced and standard mode by pressing and holding the Menu
Menu is the right button located on the top row of three small buttons.
button. On your remote,
At this time, VoiceView doesn't work with some navigation menus and features on your Fire TV, including
Music, X-ray, and the ad-banner on the Home screen. The feature also doesn't work within third-party apps
and games you've downloaded to your Fire TV.
Here are some other tips and examples of how you can use VoiceView on your Fire TV:
Press the Menu button for help and additional options
VoiceView help is included for many screens and selections. You can press the Menu button on your
remote to hear this information when it's available. Otherwise, you may hear a "Help Not Found" message.
You can also double-press the Menu button to access additional actions or options available for your
current selection.
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On-screen keyboard & Search
When your on-screen keyboard is open, VoiceView will speak each character as you select it. On your
remote, the large round ring toward the top is the directional keypad, which you can use to move Left,
Right, Up and Down. Press the Select button to enter a character. On your remote, Select is the large
round button near the top, inside the directional keypad ring.
If you have a Fire TV remote with a Voice
button, you can also use your voice to search for content.
Just press and hold the Voice button and say what you're looking for. On your remote, Voice is the
small button at the top with the "Microphone" icon.
Playback Controls
On your remote, the playback controls are located on the bottom row of three small buttons. Skip Back/
Rewind is the left button, Play/Pause
the right button.
is the middle button and Skip Forward/Fast-Forward
is
If you press a playback control button while an Amazon Video title is playing, VoiceView tells you which
button you've selected. Double-press the Menu button to access additional playback options, including
Watch from Beginning, Captions and Next Episode (for TV shows).
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Sharing Content On Amazon Fire TV Devices
You can use Family Library on your Amazon Fire TV device to share your Prime Video, games and apps
with one other adult in an Amazon Household.
To share content with one other adult, invite them to your Household in Family Library. Go to
About Family Library for more information.
After you have added one other adult to your Household, you can sync the shared content on the Amazon
Fire TV device.
Go to Settings > Account > Sync Content.
You can share the following content in a Household on Amazon Fire TV devices:
Free and purchased games compatible with Amazon Fire TV devices
Free and purchased apps compatible with Amazon Fire TV devices
Payment methods (managed at Manage Your Content and Devices
Prime Video streaming
You cannot share the following content in a Household on Amazon Fire TV devices:
Purchased or rented Amazon Video titles
Purchased Amazon Music
Prime Music
Third Party App Content or Information
Games and apps on USB storage on different Amazon Fire TV devices
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