OnStar Vehicle Diagnostics

OnStar Vehicle Diagnostics
OnStar Vehicle Diagnostics
DoD Maintenance Symposium
24 October 2005
Briefing Agenda
• OnStar overview
– Technologies
– Services
• OnStar Vehicle Diagnostics
• OnStar Business Vehicle Manager
• Potential Military Applications
Telematics Background Technology
Combines and integrates directly into the
vehicle’s electrical architecture:
– Cellular technology
– GPS satellite network location capability
– Sophisticated voice recognition technology
Telematics Background - Services
• Call center-based services
– Safe and Sound
– Directions and Connections
• One button hands-free cellular calling
–
–
–
Minutes purchased on prepaid basis – good for 12 months
Sharing plan available with Verizon’s America’s Choice
Allows delivery of web-based Virtual Advisor into the
vehicle: weather, traffic, and stock information
Safe & Sound Service Plan
Airbag
Notification
Accident
Assist
Emergency
Emergency
Services
Services
Remote
Diagnostics
Remote
Unlock
Online
Concierge
Roadside
Assistance
Stolen Vehicle
Location Assistance
$16.95 per month
Directions & Connections
Service Plan
All Safe & Sound Services…plus
Route Support
Point of Interest &
Convenience
Services
$34.95 per month
RideAssist
OnStar Availability on GM Models
Buick
Rainier, Century, LeSabre, Park Avenue, LaCrosse,
Lucerne, Rendezvous, Terazza (standard on all ’06
models)
Cadillac
CTS, DTS, Escalade, Escalade EXT, STS, SRX, XLR
Chevrolet
Avalanche, Express, Corvette, Impala, Monte Carlo,
Silverado, Suburban, Tahoe, Trailblazer, Trailblazer
EXT, Malibu, Malibu Maxx, Equinox, Cobalt, Uplander
GMC
Envoy, Envoy XL, Envoy Denali, Savana, Sierra,
Sierra Denali, Yukon, Yukon Denali, Yukon XL, Yukon
XL Denali
Hummer
H2, H3
Pontiac
G-6, Aztek, Bonneville, Grand Prix, Montana, Sunfire,
Pursuit, Solstice
Saab
9-3, 9-5
Saturn
Ion, L-Series, VUE, Relay (standard on all ’06 models)
Telematics Emergency Calls
• Emergency Key-press – customer initiated
• Automatic Crash Notification (ACN)
– Automatically initiated due to an airbag
deployment
• Advanced Automatic Crash Notification
(AACN)
– Automatically initiated upon airbag
deployment, rear impact, above threshold
Delta V or other trigger in a severe crash
On Scene Assistance
• Conference in emergency dispatcher or
first responder
• Stay on with occupants until public
safety arrives
• Sound the horn and flash the lights
• Longitude and latitude for medical
flight
Embedded Telematics AACN
Functionality
• Continues to transmit location data and
crash data to the OnStar call center
• Advisor receives and will relay
– Location
– Direction of Impact Force (New – 360°)
– Air Bag Deployment
– Delta V (New)
– Multiple Severe Impacts (New)
– Rollover (if equipped)
Urgency Algorithms
• Allow prediction of probability of injury
using multiple factors, such as:
– Rollover
– Delta V
– Vehicle weight
– Principal direction of force
• In early development
• Lehman Medical Center and George
Washington University with NHTSA support
Conditional Probability of Injury in the Vehicle
Tow Away Crashes
Front
Side
Rear
P r o b a b ilit y o f IS S ≥ 1 5
70%
60%
50%
40%
30%
20%
10%
0%
0 up to 5 mph
5 up to 10 mph
10 up to 15 mph
15 up to 20 mph
20 up to 25 mph
Δ V Range
25 up to 30 mph
30 up to 35 mph
35 mph and over
An OnStar strategic objective: relay data as well as voice
Today
Voice
Data
Future
Voice
Voice
PSAP
Data
Voice
Data
PSAP
GM Goodwrench Remote
Diagnostics
• Powertrain Module
• Braking System
• Airbag System
• OnStar
OnStar Vehicle Diagnostics
OnStar Vehicle Diagnostics Overview
•
•
•
•
About every 30 days and at 20% remaining oil life, the vehicle
automatically transmits selected diagnostic data to OnStar
Each month, the Subscriber will receive a simple e-mail report with the
status of 4 key operating systems:
– Engine/Transmission
– Airbag
– Antilock Brake
– OnStar System
Report also includes:
– Current mileage and remaining oil life
– Scheduled maintenance alerts
– OnStar subscription status
– Number/expiration date of Hands-Free Calling minutes remaining in
the vehicle
Requires Subscriber to opt-in
GM Goodwrench Diagnostic Information
• Only active codes retrieved from a running vehicle
• E-Mail presents high-level information only (no
diagnostic codes)
– System status at time of e-mail
– What system is affected (e.g. engine)
– Current status:
• “Green”– No issues found (no action needed)
• “Yellow” – Diagnostic test incomplete (push
blue OnStar button)
• “Red”– Issue possibly found (push blue
OnStar button)
GM Oil Life System (GMOLS)
• Change oil based on operating conditions, not on
•
•
•
•
mileage/time elapsed.
Monitors engine temperature, combustion events and other
parameters to gauge oil life
As of 2004 MY, nearly all new GMNA vehicles use GMOLS.
Consumer Benefits
– Simplifies consumer decision about when to change oil.
– Routine maintenance completed in one simple visit.
– Owner’s manual maintenance schedule has decreased
to 3 pages.
– Consumers save time and money.
Environmental Benefits
– GM has built more than 20 million vehicles with GMOLS.
– In the next five years, if used as intended, almost 100
million gallons of oil could be saved.
OnStar Vehicle Diagnostics –
Sample Email
Account Information:
Introductory Message:
Variable msg. content
Vehicle Diagnostics:
Variable msg. content based
on codes received, codes
will not be communicated
Name, Acct. No., Vehicle
type, VIN, Phone No.,
Package Type
Vehicle Maintenance Data
Remaining Oil Life, Odometer
Mileage, Service Reminder
HFC Information:
Status of XM Radio account
Minutes remaining,
Expiration date, Variable
msg. content
OnStar/Vehicle Tips:
(Future) Dealer Info:
Variable msg. content
Selling Dealer and contact
information
(Future) XM Account:
Current Vehicle Diagnostics Availability
• Vehicle Requirements
•
•
– 2004 MY or later
– GM Oil Life System
– Diagnostic Capability
Subscriber
– Currently available in the US
– Available in Canada in early 2006
Pricing & Packaging
– Included in base Safe & Sound Plan at no
additional charge
– Subscriber opts-in to receive this service
Business Vehicle Manager
• Spreadsheet emailed monthly to fleet
managers with:
– Odometer readings
– Oil life remaining
• Can be used in conjunction with Vehicle
Diagnostics at user level
Potential Military Applications
• Safe and Sound applications
– ACN/AACN and emergency services
– Remote unlock/lock
– Remote diagnostics
– Hands Free Calling
– Roadside Assistance
– Accident Assist
– Remote alert
– Stolen Vehicle Location Assistance
• OnStar Vehicle Diagnostics
• Business Vehicle Manager
– Diagnostic input can be added
Making a Distinctive Difference
Monthly, OnStar responds to approximately:
• 900 air bag deployments;
• 140 advance automatic crash notifications;
• 15,000 emergency calls;
• 5,000 Good Samaritan calls;
• 27,000 Remote Diagnostics requests;
• 420 stolen vehicle location requests;
• 23,000 requests for roadside assistance;
• 43,000 door unlocks.
Thank You!!
George Baker
Public Policy Manager
george.baker@onstar.com
313-667-0794
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