Owner`s Manual
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Owner’s Manual
NetCommander™ IP Cat5 KVM Switch
Model:
B072-016-1-IP
Table of Contents
1 – Introduction
Page 2
19 – Safe Mode
Page 14
2 – Important Safety Instructions
2
20 – Factory Restore
15
3 – System Components
3
21 – Security (SSL Certificate)
15
4 – Compatibility
3
22 – Save
15
5 – Features
4
23 – Reload
15
6 – Rackmount Installation
5
24 – Device Reboot
15
7 – Connection (Single KVM Switch)
5
25 – Logging In
16
8 – Connection (Cascading Multiple KVM Switches)
6
26 – Starting a Remote Session
17
9 – Initial Settings (Default IP Address)
6
27 – Remote Toolbar
18
10 – Web Configuration Interface
7
28 – Local Console
22
11 – Logging into the Web Configuration Interface
7
29 – On-Screen Display (OSD) Functions
23
12 – Device
9
30 – On-Screen Display (OSD) F2 SETTINGS
24
13 – Administration (User Settings)
9
31 – Local Firmware Upgrade
27
14 – Switch Configuration
10
32 – Troubleshooting
29
15 – User Targets
10
33 – Specifications
30
16 – Security
11
34 – Storage and Service
30
17 – SNMP
12
35 – Warranty & Warranty Registration
31
18 – Device Upgrade
13
1111 W. 35th Street, Chicago, IL 60609 USA • www.tripplite.com/support
1are the property of their respective owners.
Copyright © 2012 Tripp Lite. All trademarks
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1. Introduction
Tripp Lite’s NetCommander™ IP Cat5 KVM Switch is ideal for controlling multiple servers over inexpensive Cat5e cable from a single console (keyboard,
mouse and display). It includes the following premium features:
• Access and control multiple computers from a single console (local or remote).
• Achieves BIOS-level control of any server, regardless of server condition and network connectivity.
• Compatible with all major operating systems*
• Supports many hardware and software configurations for the remote client, target server and KVM switch, including USB and PS/2 port connections.
• Secures control of target server from any location via Web browser and standard IP connection.
• Allows up to 5 users to share a remote session.
• Supports the highest security standards for encryption (256-bit AES and HTTPS) and authentication for remote users. Advanced OSD management with multi-layer security for local users.
• Uses inexpensive and commonly available Cat5 patch cables (maximum distance 100 ft.) to connect to each computer.
* Mac computers can be connected to the KVM, but they can only be accessed via the local console. Mac computers cannot be remotely accessed, nor can they be used to remotely access connected computers. UNIX-based
computers can be connected to the KVM, and they can be accessed either locally or remotely. They cannot be used to remotely access connected computers.
2. Important Safety Instructions
SAVE THESE INSTRUCTIONS
This manual contains instructions and warnings that should be followed during the installation and operation of this product.
Failure to comply may invalidate the warranty and cause property damage and/or personal injury.
Installation Warnings
• Install the KVM switch in a controlled indoor environment, away from moisture, temperature extremes, flammable liquids and gasses, conductive
contaminants, dust and direct sunlight.
• Operate the KVM switch at indoor temperatures between 32° F and 104° F (0° C and 40° C).
• When connecting the KVM switch to the facility’s power supply circuit, ensure that the circuit is not overloaded.
Rackmount Warnings
• Ensure there is adequate airflow within the rack.
• Mount the KVM switch evenly within the rack to eliminate potentially hazardous uneven mechanical loading conditions.
• Ensure all rackmount equipment is reliably grounded.
Connection Warnings
• Use of this equipment in life support applications where failure of this equipment can reasonably be expected to cause the failure of the life
support equipment or to significantly affect its safety or effectiveness is not recommended. Do not use this equipment in the presence of a
flammable anesthetic mixture with air, oxygen or nitrous oxide.
• Ensure that the cables used with the KVM switch are not close to any sources of electrical noise interference such as fluorescent lights, HVAC
systems or motors.
• Ensure that the distance between any computer and the KVM switch does not exceed 100 ft.
• Shut down all PS/2 computers before connecting the keyboard, monitor and mouse to ensure they will be recognized by the computer.
Maintenance Warnings
• The KVM switch does not require routine maintenance. There are no user-serviceable parts inside. Only authorized service personnel should open the case for any reason. Disconnect the unit from AC input power before servicing.
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3. System Components
The NetCommander IP Cat5 KVM Switch consists of:
• B072-016-1-IP Cat5 IP KVM Switch
• Rackmount hardware
• 1 serial download cable (DB9 Female to RJ11 Male) for firmware upgrades
• C13 to 5-15P Power Cord
• Owner’s Manual CD
Accessories, available separately from Tripp Lite, include:
• Server interface units (SIU)–PS/2 (model # B078-101-PS2) or USB (model # B078-101-USB)
• Cat5/6 cables (Tripp Lite model # series: N001-, N002-, N201-, N202- or N105-)
4. Compatibility
Connected Computers
• PS/2 and USB computers/servers
• Computers/servers with a HD15 (VGA) port
• All major operating systems*
Computers Remotely Accessing KVM
• Supports Windows and 32-bit Linux operating systems
• Windows operating systems can use any 32-bit browser; 64-bit browsers are not supported
• 32-bit Linux operating systems can use Firefox 32-bit; Firefox 64-bit is not supported
*Note:
1. Mac computers can be connected to the KVM, but they can only be accessed via the local console. Mac computers cannot be remotely accessed, nor can they be used to remotely access connected computers.
2. UNIX-based computers can be connected to the KVM, and they can be accessed either locally or remotely. They cannot be used to remotely access connected computers.
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5. Features
1
2
3



4
5

Front View
1.
1 Power LED – Illuminates to indicate that the KVM switch is receiving power.

2 Remote LED – Illuminates to indicate that the KVM switch is being remotely accessed.
2.

3 Link LED – Illuminates to indicate that the KVM switch is connected to a network, and can be remotely accessed.
3.

4 Local Button – When a remote user has control of the KVM, press this button to disconnect their session and restore control to the local console.
4.

5 Reset Button – Press and hold this button for 7 or more seconds to perform a system reset.
5.

3

1 
2

6

7

4 
5

Back View
1 C14 Power Inlet – Connect the included power cord to the unit here, and then plug it into a Tripp Lite Surge Suppressor, Power Distribution Unit
1.

(PDU), or Uninterruptible Power Supply (UPS).
2 On/Off Switch – Turn the power to the KVM switch on/off using this switch.
2.

3 Console Ports – Connect a VGA monitor, and PS/2 keyboard and mouse to the KVM here.
3.

4 Flash Port – Connect the included RJ11 to DB9 cable to the KVM here when performing an upgrade to the KVM’s mainboard and local OSD
4.

firmware. The firmware for the KVM’s IP functionality is upgraded over the network.
5 LAN Port – Connect the KVM to a 10/100Mbps network using this port.
5.

6 Serial Port – This port currently serves no functional purpose. It is included for future functionality upgrades.
6.

7 Computer Ports – Connect the KVM to Server Interface Units (SIUs), which in turn connect to computers/servers, via these RJ45 ports.
7.

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6. Rackmount Installation
Follow all instructions in the safety section before rackmounting. Make sure to write down the MAC Address and Device Number from the bottom of
the unit before rackmounting, as they will be useful when finding the IP address assigned by the DHCP server. Attach the included mounting brackets
to the sides of the KVM switch using the included hardware, and then mount the KVM into your rack using user-supplied screws.
7. Connection (Single KVM Switch)
Connecting Computers to the KVM Switch
Connect each computer to the KVM switch using a Tripp Lite
B078-101-PS2* or B078-101-USB* Server Interface Unit (SIU),
and a Cat5e Patch Cable.
To LAN port
*Available Separately from Tripp Lite.
hp workstation b2600
To servers
Internet / VPN / LAN
Server Interface Units (SIU) draw their power from the connected
computer. In the case of the PS/2 Server Interface Unit (model #
B078-101-PS2), the power is drawn from the keyboard port. In the case
of the USB Server Interface Unit (model # B078-101-USB), the power is
drawn from the USB port. When connected and receiveing power, the green
LED on the SIU will illuminate. When the SIU is connected to the active port
on the KVM, the orange LED will illuminate.
hp workstation b2600
MIN
ICO
M
Connecting Server Interface Units (SIUs) to the
KVM Switch
PS/2 or USB SIU
hp workstation b2600
hp workstation b2600
User over IP
hp workstation b2600
hp workstation b2600
hp workstation b2600
Connecting a PS/2 Server Interface Unit (SIU)
(Model # B078-101-PS/2)
1. Shut down the computer being connected to the SIU.
2. Connect the SIU’s VGA connector to the computer’s VGA port.
3. Connect the SIU’s PS/2 keyboard connector to the computer’s PS/2
keyboard port.
To computer’s
keyboard port
Parallel
Serial A
Video
NetCommander
PS/2
To computer’s
Video port
Serial B
6. Repeat steps 1 through 5 for each additional PS/2 computer/server you are connecting to the KVM switch.
100T
5. Connect one end of a Cat5e patch cable to the SIU’s RJ45 port and the other end to the KVM switch’s RJ45 port. (Note: the Cat5e cable
should be no longer than 100 ft.)
Keybd
To computer’s
mouse port
Mouse
4. Connect the SIU’s PS/2 mouse connector to the computer’s PS/2 mouse port.
SCSI
PCI 33Mx32b
PCI 33Mx32b
Connecting a USB Server Interface Unit (SIU)
(Model # B078-101-USB)
PCI 33Mx32b
PCI 33Mx32b
1. Connect the SIU’s VGA connector to the computer’s VGA port.
2. Connect the SIU’s USB connector to the computer’s USB port.
3. Connect one end of a Cat5e patch cable to the SIU’s RJ45 port and the other end to the KVM switch’s RJ45 port. (Note: the Cat5e cable
should be no longer than 100 ft.)
To Video port
To USB Port
4. Repeat steps 1 through 3 for each additional USB computer/server you are connecting to the KVM switch.
NetCommander USB
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8. Connection (Cascading Multiple KVM Switches)
The number of connected computers/servers can be increased to up to
256 by cascading an additional level of KVM switches from the B072016-1-IP. You can cascade any combination of B072-008-1 and B072016-1 KVM switches. In a cascade installation, the B072-016-1-IP is
the first level KVM, and all KVMs cascaded from it are second level KVMs.
To cascade additional KVM switches, follow the instructions below.
Note:
• If a user has been granted access to a port with a second level KVM
connected to it, then they will have access to all of the ports on that
KVM. The only security settings available for the second level KVM
ports are those found in that KVMs OSD.
• Second level KVM port access will be limited to that KVM’s OSD menu
and keyboard hotkey commands.
• The B072-016-1-IP will not store the video and mouse settings for
second level KVM ports. The user will need to adjust these settings each
time they access a computer/server connected to a second level KVM.
1. Before connecting a second level KVM, you must first change its
hotkey to something different than that of the first level KVM. To do
this, you must connect a keyboard and monitor to the console ports
on the second level KVM, so that you can access its OSD. When
connected, open the second level KVM OSD using the default [Shift]
[Shift] hotkey and navigate to the GENERAL SETTINGS page of the F2
SETTINGS menu. Change the hotkey according to the Hotkey section.
2. Connect a Cat5e/6 cable from an available B072-016-1-IP port
to a B078-101-PS2 SIU. Note: The distance between the first
and second level KVMs, and between the second level KVMs and
connected computers, must not add up to more than 100 ft..
3. Connect the VGA and PS/2 connectors on the B078-101-PS2 to the
console ports of a B072-008-1 or B072-016-1 KVM switch.
4. Open the B072-016-1-IP local OSD and navigate to the PORTS
SETTINGS page of the F2 SETTINGS menu. Highlight the port that you
just connected the second level KVM to and set its hotkey according
to the Ports Settings section.
5. Repeat steps 1 through 4 for each additional second level KVM switch
you wish to connect.
6. Connect a computer/server to an available port on a second level
KVM switch using Cat5e/6 cable and a B078-101-PS2 or B078101-USB Server Interface Unit (SIU). Note: The distance between
the first and second level KVMs, and between the second level KVMs
and connected computers, must not add up to more than 100 ft.
7. Repeat step 5 for each computer you are connecting.
9. Initial Settings (Default IP Address)
By default, the B072-016-1-IP is set to have the network’s DHCP server pull an IP Address for it. Referencing the unit’s Mac address, which can be found on the
console’s bottom panel, have your network administrator provide you with the IP address assigned by the DHCP server. If the B072-016-1-IP is not connected
to a network with a DHCP server, it will boot up with the default IP address 192.168.0.155. To set up your own static IP address, you must login to the B072016-1-IP Web Configuration Interface, disable DHCP and enter in the desired address information. (See the Device section for details.) Note: If you’re KVM
is connected to a network with a DHCP server, but is not getting an IP address assigned to it, you may need to power off the KVM and then power it back on.
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10. Web Configuration Interface
The Web Configuration Interface is a Java-based utility that allows administrators to configure KVM network and security settings, create and manage
user accounts, and upgrade the IP portion of the KVM firmware. The sections that follow tell you how to log into the Web Configuration Interface, and
use the different settings available to the KVM administrators.
Note: The Web Configuration Interface controls settings/accounts for the IP portion of the KVM only. Settings/account access for the local console
are set via the Local Console OSD.
11. Logging into the Web Configuration Interface
Logging In
Web Configuration Interface Main Page
1. Open your web browser and enter the IP address assigned to the KVM.
When logging into the Web Configuration Interface, it opens with the
Configuration interface in the main portion of the screen, with the Device
page displayed.
Note:
• Only SSL connections are allowed, so you must start the IP address
with HTTPS, and not HTTP.)
• When logging in using a Windows XP computer, add /ui.jnlp to the
end of the IP address.
2. If a screen appears that states there is a problem with the web
site’s security certificate, click on the option to proceed anyway; the
certificate can be trusted. The Log On page appears, and the Javabased application begins to install.
3. Prompts will appear asking if you wish to proceed with the Java
installation. Click the option to continue. Note: In the prompts that
appear, select the option to always trust content from this source to
prevent these prompts from appearing every time you log on.
4. When the installation is complete, the username and password
screen appears.
At the very top of the Web Configuration Interface are menu bars and
icons that allow you to perform various functions. These functions, as well
as all of the settings in the Web Configuration Interface, are described in
the sections that follow.
File Menu
The File Menu in the upper-left of the screen includes three items; Log
On/Off, Close All and Exit.
5. Enter in your username and password as given to you by your system
administrator, and select from the drop-down menu beneath the
username and password fields whether you want to access the
Web Configuration Interface or to Remotely Access the connected
computers. Click the Enter key to proceed.
Log On/Off – When selected, it will close the Web Configuration interface
and display the username and password screen. This function can also
be performed by clicking on the Log On/Off button directly underneath
the File Menu.
Close All – When selected, it will close the Configuration interface in the
main part of the screen, but the rest of the Web Configuration Interface
will remain open. Click the Configuration button to open the Configuration
interface back up.
Exit – When selected, the Web Configuration Interface is closed altogether.
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11. Logging into the Web Configuration Interface
(Continued)
Window Menu
Help Menu
The Window Menu includes two items; Cascade and Maximize.
The Help Menu includes only one item; About.
About – When selected, the About screen appears, which provides you
with information pertaining to the KVM’s IP firmware.
Cascade – When selected, the Configuration interface is minimized. This
function can also be performed by clicking the Cascade button directly
underneath the Window Menu.
Maximize – When selected, the Configuration interface is maximized.
This function can also be performed by clicking the Maximize button
directly underneath the Window Menu.
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12. Device
The Device screen is where the administrator can set the KVM network
settings. The fields located in this screen are described below.
Device Name: By default, the KVM device name starts with the letter
D, and is followed by a 6-digit number that can be found on the sticker
on the underside of the KVM. You can change the device name using
this field. If the DHCP server is published in the DNS server, you may
connect to the KVM using the device name by entering it in as a URL.
(e.g. https://devicename) In addition, where you have access to the
server, your KVMs device name will appear on the DHCP server’s
interface, making it easy to locate.
TCP Port: Enter in a TCP port number here between 800 and 65535. By
default, the TCP port is 900. Note: The firewall or router security access list
for connected computers must enable inbound communication through
the selected TCP port for the B072-016-1-IP. Computers accessing the
KVM over IP from a secured LAN need to open the selected port for
outbound communication.
Enable DHCP: When checked, the KVM has its IP address automatically
assigned by the DHCP server. If the B072-016-1-IP is not connected to
a network with a DHCP server, it will boot up with the default IP address
192.168.0.155. Uncheck this box to set a static IP address for the KVM.
This checkbox is checked by default.
MAC Address: The MAC address of the KVM is displayed here. The MAC
address can also be found on the sticker on the underside of the KVM.
IP Address, Subnet Mask and Default Gateway: Enter in the desired static
IP address, Subnet Mask and Default Gateway for the KVM in these fields.
After making any changes to the settings on this page, click the
Save & Restart button to save the changes and restart the KVM switch so
that the changes can be implemented.
13. Administration (User Settings)
The Users page allows administrators to add, edit, delete and block
users in the KVM installation. There are two types of accounts that
can be created: Administrator and User. Up to 200 total accounts can
be created, with any combination of user types. The following section
describes the differences between these account types, and details how
to add, edit, delete and block accounts.
1. Highlight the desired account and click the Edit button.
2. In the Edit User screen, check the Block checkbox, and then click the
OK button.
3. Click the Save button at the top of the screen to save your changes.
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14. Switch Configuration
Server Name
The Switch Configuration page allows users to give each port a unique
name, making it easier to differentiate between them. By default, ports
are named as Server 1, Server 2, Server 3, etc. To edit port names,
simply highlight the name of the desired port on the Switch Configuration
page and type in whatever name you want. To save the new port name,
click the Save button.
15. User Targets
The User Targets page allows administrators to choose which ports
an account has access to. Although this feature allows administrators
to deny other administrators access to ports on the KVM, it allows
administrators to set their own port access rights, which gives them the
ability to undo any changes to their port access settings made by another
administrator. To assign port access rights to an account, follow the steps
below. Note: If an account is given access to a port that has a second
level KVM cascaded from it, they will have access to each port on that
KVM. Security settings for ports on a second level KVM must be set within
its own OSD.
1. Select the desired account from the drop-down list at the top of the
page. The ports that the selected account currently has access to will
be checked.
2. Check the ports you want the account to have access to, or uncheck
ports that you don’t want the account to access. You can click the
Select All Targets button to check all of the ports at once.
3. Click the Save button to save the port access rights for the selected
account.
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16. Security
The Security Settings Screen allows the Administrator to modify settings
such as Account Blocking, Password Policy and Idle Timeout.
Account Blocking: This allows the administrator to adjust the settings
that cause a user to be blocked from access after entering an incorrect
username and/or password. The administrator can select how many
attempts the user gets to enter the correct information, the time frame
within which those attempts must be made and how long the user is
forbidden access after failing to enter the correct information in the given
time period.
Password Policy: You have the option of a standard or high security level
password. The table below shows the parameters of the 2 options.
Standard Security Policy
High Security Policy
6 characters or more.
8 characters or more must include at least 1 digit and 1 upper case letter and 1 “special” character as follows
Cannot include the user name. ! @ # $ % ^ * ( ) _ - + = [ ] ’ : ; ? / . Cannot include the username.
Note: The following “special” characters: & < > ” { } cannot be used in either the user name or password. Check the box to enable the high security
password policy. Unchecked, the standard security policy applies.
Idle Timeout: Select the Timeout inactivity period after which the user is disconnected from the system. Choose No Timeout to disable Timeout.
During a Timeout, a user will not be able to make changes in the Web Configuration Interface, nor will they be able to move throughout the Interface’s
pages without re-entering their username and password.
Click Save & Restart to save any configuration changes done to the Security Settings page. The NetCommander IP system restarts with the new changes.
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17. SNMP
From this page you can activate or deactivate SNMP logging.
Enable traps: Check to enable SNMP traps of KVM Access events and
operation.
Community: Type the SNMP community
SNMP Manager IP: Enter the SNMP Server IP address
The following table lists the events that are recorded and sent via SNMP traps.
Event Text
Code Description
“System Boot”
1010 Reported upon device boot up.
“Server Busy ask for disconnect...”
1030
“User login succeeded”
1040 Reported upon every successful user login to the device.
“Login failed wrong user name or password”
1050 Reported upon a login failure due to a wrong username or password.
“Login not succeeded server busy”
1060
“Logout”
1070 Reported when a user logs out of their remote session.
“Disconnected by another user”
1110
Reported when a takeover has been successfully performed and the previous user’s
session is disconnected.
“Hardware failure”
1200
Reported due to internal device hardware failure. Try disconnecting attached devices
and reboot.
“Hard reset power cycle command”
1220
Reported when a power cycle command is issued. This is only relevant when a special
power cycle product is attached to the device. (e.g. KBPower)
“Viewer login”
1230 Reported when a user accesses the KVM in view only mode while an active session is in place.
“Viewer logout”
1240 Reported when a user accessing the KVM in view only mode logs out of their remote session.
“Global access disabled”
1250
Reported when the device has been blocked for access by an administrator. Remote
access to the KVM is disabled until the administrator unblocks it.
“Block User Account”
1260
Reported when a user is blocked from accessing the KVM due to too many failed login
attempts.
“Successful User Login”
2010 Reported when a user successfully logs into the Web Configuration Interface.
“Login is not successful – wrong user access level”
2020
Reported when a user is denied access to the Web Configuration Interface because they
are not an administrator and not authorized to access it.
“Wrong user name or password”
2030
Reported when a user is denied access to the Web Configuration Interface due to an
incorrect username or password.
“Login is not successful because server is busy”
2040
Reported when a user is denied access to the Web Configuration Interface because an
active session is in place.
“DHCP server setting has been changed”
2060 Reported when the DHCP server network setting is changed.
“Network IP address changed”
2070 Reported when the IP address network setting is changed.
“Network Subnet Mask changed”
2080 Reported when the Subnet Mask network setting is changed.
“Network Default Gateway changed”
2090 Reported when the Default Gateway network setting is changed.
“User Logged out from Config”
2100 Reported when a user logs out of the Web Configuration Interface.
“TCP Port was changed”
2110 Reported when the TCP port network setting is changed.
“Remote Access type was changed”
2120 Reported when an account’s permission is changed.
“Security settings changed”
2140 Reported when a security setting is changed.
“Restore default factory settings successful”
2150 Reported when the factory default settings are successfully restored.
“Restore default factory settings failed”
2160 Reported when restoring the factory default settings fails.
“Firmware Upgrade successful”
2170 Reported when a firmware upgrade succeeds.
“Firmware Upgrade failed”
2180 Reported when a firmware upgrade fails.
Reported when a user with take over privileges attempts to login during an active session.
The message is sent before the user chooses whether to take over control of the KVM.
Reported when a login is denied because the active session is held by an account with
higher privileges. (Takeover not allowed)
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18. Device Upgrade
The B072-016-1-IP has two sets of firmware; one to control IP access
and another to control the KVM’s Mainboard and OSD. This section of the
Web Configuration Interface allows you to update the KVM switches IP
firmware. The non-IP firmware is updated using the KVM OSD. (See Local
Firmware Upgrade section for details on updating the non-IP firmware)
1. Go to www.tripplite.com/support and find the available firmware
upgrades for the B072-016-1-IP, and save them on a computer not
connected to the KVM switch.
2. Login to the Web Configuration Interface and click on the Device button.
The current IP firmware version is displayed in the center of the page.
3. Click the Browse button and navigate to and select the file you just
downloaded.
4. Once the new firmware upgrade file is selected, click the Start Upgrade
button. Upon completion, click the Device Reboot button to finish the
upgrade. Depending on the upgrade, the following settings may be
erased: User settings, server names and mouse/video adjustments.
Network settings will remain intact.
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19. Safe Mode
If you are in a situation where you can’t access the Web Configuration
Interface via the normal method, you can access the KVM in Safe Mode
to restore the factory settings and/or restore the firmware. To enter Safe
Mode, follow the instructions below:
1. Turn the B072-016-1-IP off.
2. Press and hold down the Local button on the front of the unit for 3-4
seconds, while at the same time powering on the KVM. The B072016-1-IP will boot up in Safe Mode.
Restore Factory Settings
If you forget your username and password, and are unable to log into
the KVM, Safe Mode allows you to restore the KVM to its factory default
settings. To restore the factory settings, follow the instructions below:
1. From the Safe Mode home screen, click on the Restore Factory
Settings link. A prompt appears, asking if you want to proceed.
3. When the KVM boots up in Safe Mode, a new IP address will be
assigned by the DHCP server. Referencing the MAC Address on the
bottom of the KVM, have your Network Administrator identify the new
IP address. If the KVM is connected to a network without a DHCP
server, it will boot up with the default IP address 192.168.2.155.
4. Access the KVM in Safe Mode using the IP address identified in step 3.
The Safe Mode login screen will appear.
2. Click the Restore button to proceed. A second prompt will appear,
warning you that network settings may be changed, and asking you
to proceed or cancel.
5. Login using the username (admin) and password (SAFEmode). The
username and password are case sensitive. The Safe Mode home
screen appears.
3. Click the OK button to proceed. When the process completes, and
the KVM factory settings are restored, a prompt will appear asking
you to reboot.
4. Click the Reboot button to restart the KVM with the factory default
settings.
Firmware Upgrade
In the event that a firmware upgrade fails (e.g. if there is a power failure
during the upgrade), and you can no longer access the KVM, Safe Mode
allows you to upgrade the KVM firmware. To upgrade the firmware in Safe
Mode, follow the instructions below:
1. From the Safe Mode home screen, click on the Firmware Upgrade link.
2. Locate the firmware file, click Install, and then click Start Upgrade.
When the firmware upgrade completes, a prompt will appear asking
you to reboot.
3. Click the Reboot button to restart the KVM with the new firmware.
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20. Factory Restore
The Factory Restore function will reset all of the settings and accounts
added by administrators to the Web Configuration Interface. There is a
check box that allows you to leave the network settings unchanged, while
resetting everything else. If this box is not checked, performing a restore
will clear the network settings information.
Warning: Once reset, the data cannot be retrieved.
To restore factory settings
1. Click the Factory Restore button.
2. Check the box if you want to preserve Network settings.
3. Click Restore. Device settings are now restored to their defaults.
21. Security (SSL Certificate)
Click on the SSL Certificate button at the top of the screen to pull up the
screen that allows you to install your own certificate. The fields on this
page are described below.
Certificate File: Browse to locate the Certificate file.
Private File: Browse to locate the Private Key file in PEM format.
Remove any passwords from the Private Key file.
Click Save to apply your changes.
22. Save
To apply any configuration changes you make, you must click the Save button at the top of the screen. Certain changes, such as Device page and
Security page changes, require the KVM to be rebooted. When clicking the Save button after these types of changes, a prompt will appear to inform
you that a reboot is needed. Click Yes to continue with the changes and reboot, or No to cancel.
23. Reload
Click the Reload button at the top of the screen to restore the selected pages default values.
24. Device Reboot
Click the Device Reboot to reboot the KVM switch.
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25. Logging In
Note: Windows operating systems can use any browser to remotely
access connected computers. Linux-based computers can only use
Firefox when remotely accessing connected computers.
4. When the installation is complete, the username and password
screen appears.
1. Open your web browser and enter the IP address assigned to the KVM.
Note:
• Only SSL connections are allowed, so you must start the IP address
with HTTPS, and not HTTP.)
• When logging in using a Windows XP computer, add /ui.jnlp to the
end of the IP address.
2. If a screen appears that states there is a problem with the web
site’s security certificate, click on the option to proceed anyway; the
certificate can be trusted. The Log On page appears, and the Javabased application begins to install.
3. Prompts will appear asking if you wish to proceed with the Java
installation. Click the option to continue. Note: In the prompts that
appear, select the option to always trust content from this source to
prevent these prompts from appearing every time you log on.
5. Enter in your username and password as given to you by your system
administrator (if this is the first time the KVM is being accessed, use the
default username admin and password access), and select the Remote
Access option from the drop-down menu beneath the username and
password fields. Click the Enter key to proceed. When first connecting
to the KVM, an Auto Video Adjust will be performed. When this is
complete, moving your mouse should cause the local and remote
mouse pointers to align. If you’re local and remote mouse pointers do
not sync up, or if you are experiencing slow response time, you may
need to adjust the performance, video and/or mouse settings via the
remote toolbar. These settings are explained later in this manual.
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26. Starting a Remote Session
Remote Session Screen
When you initiate a remote session for the first time, the screen of the
first computer in the installation that you have access to is displayed.
Subsequent remote sessions will open with the screen of the last
computer that you accessed in your previous session displayed. The
NetCommander KVM allows up to 5 users to login at the same time and
share a remote session. When you login to a shared session, the remote
screen appears with a prompt that informs you that you’re connected to
a shared session.
When in a shared session, the control of the mouse and keyboard is
transferred from user to user. As soon as one user stops using the
keyboard and mouse, another user can immediately jump in and control
the remote session. The following sections describe the various aspects
of a remote session.
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27. Remote Toolbar
The NetCommander KVM provides a toolbar that allows the remote
session to be manipulated. The features on the toolbar allow you to
toggle between accessible ports, adjust the video settings of the remote
session, align the local and remote mouse pointers, etc. When a remote
session is initiated, the toolbar is collapsed, and a thin bar appears at the
top-center of the screen. To expand the toolbar, simply move the mouse
pointer over the blue bar at the top-center of the screen. The following
sections describe the different settings found on the toolbar and how to
use them.
About
Select this option to pull up a screen that displays firmware versions of
the KVM switch.
Pin Toolbar – Click on this icon to switch between displaying the
toolbar all the time and allowing it to disappear after a few seconds.
The toolbar is set to disappear after a few seconds by default.
Session Profile – Clicking on this icon will display a drop-down list
with three choices; Session Profile, Log Off and About…..
Video – Clicking on this icon allows you to adjust the video settings of
the remote session. The settings in this section are described below.
Session Profile
Selecting the session profile option pulls up a screen that allows you
to configure how a remote session is displayed when you login, and to
make your session exclusive, preventing other users from logging in at
the same time. The contents of this screen are described below.
Refresh
• Local Mouse Pointer – Choose how the local mouse pointer is
displayed in a remote session. Checking None will display the remote
computer’s mouse pointer only. Checking Dot will display the local
mouse pointer as a dot, and the remote mouse pointer as an arrow.
Checking Default will display both local and remote mouse pointers as
arrows.
Video Adjust
In the event that the video of the remote computer does not fully refresh
on its own, select this option to manually refresh it.
Upon switching ports, a Auto Video Adjust is performed to bring the remote
computer’s video in line with that of the local computer. In the event that
the initial Auto Video Adjust is not successful, or does not initiate on its
own, select this option to manually perform an Auto Video Adjust.
• On Connect – Check the Auto Hide option to cause the toolbar to
hide itself after a few seconds starting from the next time a remote
session is initiated. When unchecked, the toolbar will be continuously
displayed. Check the Full Screen option to display the remote session
in full screen mode starting from the next time a remote session is
initiated. When unchecked, the remote session will be displayed inside
your web browser.
• Exclusive Session – When you are the only one logged into a remote
session, checking this checkbox will prevent others from logging in at
the same time. When unchecked, up to 5 users can share a remote
session.
• Log Off – Selecting this option will log you out of the KVM Switch.
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27. Remote Toolbar
(Continued)
Advanced
Performance
If an Auto Video Adjust does not result in acceptable video settings,
selecting this option will bring up a screen that allows you to manually
adjust these settings.
Selecting the Performance option pulls up a screen that allows you to
determine the amount of color that is displayed in the remote video.
When the Fixed performance mode is checked, you can select from the
bandwidth options on the right of the screen. A higher setting results
in more colors being displayed and a better quality picture, but can
hinder keyboard and mouse response time. In slower networks, where
keyboard and mouse response time is choppy, selecting a low bandwidth
can help improve performance. When the Adaptive performance mode
is checked, the bandwidth is automatically set by the KVM according to
the network conditions.
Keys – Click this icon to display a list of keyboard key sequences
that can be sent directly to the remote computer, without affecting the
local computer. For example, when pressing the [Control] [Alt] [Delete]
command on the keyboard, the command gets sent to the local computer
instead of the remote computer. By selecting this command from the Keys
drop-down, you can perform the command on the remote computer. To
add/remove a command from the list, select the Special Keys option in
the Keys drop-down. The following screen appears:
The table below describes the settings in the Advanced screen.
Setting
Description
Brightness
Position the slider bar to adjust the video Brightness
from a setting between 0 and 100.
Contrast
Position the slider bar to adjust the video Contrast from
a setting between 0 and 100.
H. Offset
Use the up and down arrows to adjust the horizontal
positioning of the remote video.
V. Offset
Use the up and down arrows to adjust the vertical
positioning of the remote video.
Phase
Use the up and down arrows to define the point at
which each pixel is sampled.
Scale
Use the up and down arrows to define the scale
resolution of the remote image.
Select Filter
Choose the level of filter that you wish to place on
the remote video. A higher filter will produce a poorer
image, but can help improve keyboard and mouse
response time. By default, this setting is set to Auto,
which determines the filter level based on the current
noise level.
Noise
This bar represents the amount of video noise present
when a static screen is displayed. The more noise,
the slower your keyboard and mouse response time
will be. Note: If the video noise level is above zero,
the Calibration function (See Calibrate on page 20 for
details) in the Mouse drop-down may not work.
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27. Remote Toolbar
(Continued)
Adding a Predetermined Command
Deleting a Command
1. Click the Add Predefined button to pull up a pre-defined list of
keyboard key sequences to choose from.
1. Select the desired command from the list and click the Delete button.
A prompt appears asking you to confirm the deletion.
2. Select a command from the list and click on the OK button to add it
to the Keys drop-down list.
2. Click the OK button to delete the command, or click the Cancel
button to exit without deleting the command.
Creating a New Command
Mouse – Clicking this icon allows you to Calibrate and Align the
local and remote mouse pointers automatically, as well as to manually
adjust the mouse settings.The following sections explain these features,
and also provide general tips for synchronizing the local and remote mice.
1. Click on the Record New Custom Key button to display the screen below.
Calibrate
For remote computers running Windows NT4, 98 or 2000, selecting
the Calibrate feature will automatically detect the remote mouse speed
settings and make the necessary adjustments to align the local and
remote mouse pointers. If the mouse settings on the remote computer
were ever changed, or if the remote computer is running an operating
system other than Windows NT4, 98 or 2000, you will have to adjust the
mouse settings manually via the Mouse Settings….. screen. (See Mouse
Settings….. below for details.) To calibrate the local and remote mouse
pointers, click on the Calibrate feature in the Mouse drop-down menu. A
prompt will appear on the screen to inform you that calibration is taking
place. If the two mouse pointers don’t align after the prompt disappears,
try moving the mouse cursor around the screen, which can cause them
to align. If that doesn’t work, click on the Align feature in the Mouse dropdown menu to bring the two together. (See Align below for details) If they
still do not align, follow the manual mouse synchronization steps in the
Mouse Settings…. section below.
2. Enter a name for the new command in the Label field.
Align
3. Click on the Start Recording button.
4. Press the desired command keys. As keys are pressed, they are
displayed in the command area in the center of the screen.
5. When you are done entering in the key sequence, click on the Stop
Recording button.
6. To add the command to the Keys drop-down list, click on the OK
button. Click on the Cancel button to exit without saving the command.
When logging into the KVM or accessing a new port, the local and remote
mouse pointers may not be aligned. This does not always mean that they
are not set up properly. Click on the Align feature in the Mouse drop-down
menu to bring them together. If this does not bring the local and remote
mouse pointers into alignment, follow the steps in the Calibration (See
above) and/or Mouse Settings…. (See below) sections.
Editing a Command
1. Select the desired command from the list and click on the Edit button.
2. The record screen appears, with the current sequence in the command
area in the center of the screen. Click on the Start Recording button.
3. Press the desired command keys. As keys are pressed, the old sequence
is removed and the new keys are displayed in the command area.
4. When you are done editing the key sequence, click on the Stop
Recording button.
5. To add the edited command to the Keys drop-down list, click on the OK
button. Click on the Cancel button to exit without saving the command.
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27. Remote Toolbar
(Continued)
Mouse Settings……
If you are unable to get the local and remote mouse pointers to align
using the Calibrate and/or Align features, you will need to manually adjust
the mouse settings. Click on the Mouse Settings… feature in the Mouse
drop-down to bring up the following screen.
• Max Rate – This defines the maximum mouse report rate. A setting
of Default is compatible with the majority of operating systems. For
older versions of Sun, use a Max Rate setting of 20.
Once all of the mouse settings have been set, click the OK button to
return to the remote screen. Upon moving the mouse, the local and
remote mouse pointers should align. If needed, use the Align feature in
the Mouse drop-down menu to bring them together.
Mouse Troubleshooting Tips
If the local and remote mouse pointers do not align after performing the
mouse functions described in the previous sections, try the following.
• Ensure that the remote computer’s Enhanced Pointer Precision setting is
unchecked. If checked, the local and remote mouse pointers will not align.
This setting can be found in your computer’s Mouse Properties screen.
The image below shows this screen from a Windows Vista computer.
• Operating System – Select the operating system of the selected
remote computer from this drop-down menu. The screen will update
to display settings appropriate to the selected operating system.
If the mouse settings of the remote computer have never been
changed, leave the Default checkbox that appears checked. If the
mouse settings of the remote computer have ever been changed
(even if they were changed and then returned to the original settings),
uncheck the Default checkbox and edit the settings to match that of
the remote computer.
• USB – This checkbox should be checked if the remote computer is
connected using a B078-101-USB SIU, or a B078-101-PS2 SIU with
a PS/2 to USB adapter.
• Advanced – Clicking the Advanced button brings up the screen below,
which allows you to select what type of mouse is connected to the
local console port on the NetCommander IP. For example, select
Standard Mouse when using a 2-button mouse or 2-button touchpad.
Select Wheel Mouse for any mouse/touchpad with 3 or more buttons.
Check Microsoft Mouse if the mouse being used is made by Microsoft.
• If the video Noise level (See Advanced section under Remote Toolbar
for details) is above zero, the Calibrate function may not work. If you
are having trouble calibrating the local and remote mouse pointers,
try performing a Video Adjust, and then try again. If this does not help,
you may need to manually adjust the video settings in the Advanced
screen. (See Advanced section under Remote Toolbar for details.)
• There are times when a Video Adjust does not properly align the
remote video. If the screen is not aligned properly (you will see a
black bar on a side of the remote screen, and part of the remote
screen will not be displayed), the local and remote mouse pointers
will not align. Try performing another Video Adjust to bring the screen
into alignment. If this still does not work, you will need to manually
adjust the H. Offset and/or V. Offset settings in the Advanced screen
to bring the screen into alignment. (See Advanced section under
Remote Toolbar for details.)
• Although the chart in the back of this manual shows the supported
video resolutions and refresh rates, there are times where lowering
the refresh rate on the remote computer will help to improve local
and remote mouse alignment.
• If you are using non-shielded Cat5/6 cable, try using Tripp Lite N105Series Cat5e shielded patch cable. Any noise that exists in the
cabling can affect local and remote mouse alignment, and switching
to shielded cabling eliminates that noise.
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27. Remote Toolbar
(Continued)
Server List – Clicking this icon will display a list of the accessible ports on the installation. If you are not given access to a port, it will not display
in the list.
Simply select the desired port to switch to it.
Full Screen – Click on this icon to toggle Full Screen mode off/on.
Log Out – Click on this icon to log out of your remote session.
28. Local Console
When using the built-in console to locally access connected computers, there are two methods you can use; Keyboard Hotkeys and On-Screen
Display (OSD).
Keyboard Hotkeys
Keyboard Hotkeys allow you to toggle between ports using the keyboard. To access the first accessible port after the currently selected port, press
and release the [Shift] key, and then press and release the plus [+] key. To access the first accessible port prior to the currently selected port, press
and release the [Shift] key, and then press and release the minus [-] key.
On-Screen Display (OSD)
To access the OSD, press and release the [Shift] key twice. When activated, the OSD main page opens with the port list displayed. Ports that have
a powered-on computer connected to them will be displayed using Blue text. Ports that do not have a computer connected to them, or that have a
powered-off computer connected, will be displayed using Gray text. By default, ports that are displayed in Gray will not be accessible to the user. If
you want to be able to access these ports, you need to turn off the Auto Skip setting in the General section of the OSD. (See General section under
On-Screen Display OSD F2 Settings for details.)
To the right of the Port Number and Name columns is a Type column. The Type column displays a C next to ports that have a computer connected
to them, and an S next to ports with a KVM connected to them. In order for the Type column to display a port as a KVM switch, you must change its
HKEY setting in the Port Settings screen. (See Ports section under On-Screen Display OSD F2 Settings for details.)
Selecting a Port
To select a port in the OSD main page, use the [↓] and [↑] keys to highlight the desired port, and then press the [Enter] key.
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29. On-Screen Display (OSD) Functions
When in the OSD main menu, there are various functions that can be performed using the keyboard keys. These functions are described in the
following sections.
F1 – HELP
Press the [F1] key to pull up the HELP screen. The HELP screen displays the functions that are available, and what keys are used to activate them.
F2 – SETTINGS
Press the [F2] key to pull up the OSD SETTINGS screen. From this screen you can configure the KVM and add/edit user accounts. The F2 – SETTINGS
section is described in detail in the On-Screen Display (OSD) F2 Settings section.
F4 – SCAN
Press the [F4] key to initiate an Auto Scan. When initiated, an Auto Scan automatically switches between accessible ports at a pre-determined time
interval. By default, each port is scanned for 30 seconds. The scan interval can be edited in the Time settings screen. (See Time section under OnScreen Display OSD F2 Settings for details) During an Auto Scan, press the [F4] key to stop the scan at the currently selected port.
F5 – TUNING
As computers are located further away from the KVM switch, the video can become distorted. In the event you are experiencing poor video quality,
the TUNING function can be used to correct it. Press the [F5] key to display the currently selected port, with the TUNING bar displayed. Use the [←]
and [→] keys to make the necessary adjustments. When you are finished, press the [Esc] key to go back to the OSD. Note: Tuning is performed on
a port-by-port basis. You will need to adjust each port individually.
F6 – MOVE LABEL
By default, the label that displays each ports Port Name appears in the top-center of the screen, but it can be moved anywhere on the screen that
you want. Press the [F6] key to display the currently selected port and its label. Use the [↑], [↓], [←] and [→] keys to move the label to the desired
location, and then press the [Esc] key to go back to the OSD. Note: Setting the label location is performed on one port at a time. You can move the
label to different locations on different ports.
F10 – NEW MONITOR – DDC2
In the event that one of the connected computers does not display an image on the console monitor (e.g. You get the error message ‘Unable to
Display Video Mode’), you may need to update the DDC information being used by the console monitor. To do this, follow the steps below.
1. Remove the SIU VGA connectors from the connected computers, while leaving the PS/2 and /or USB connectors plugged in.
2. Open the OSD main menu and press the [F10] key. The OSD will flash the message “Please Wait.” When that message disappears, the update
is complete.
3. Reconnect the SIU VGA connectors to the connected computers. You should now be able to display video from all of the remote computers.
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30. On-Screen Display (OSD) F2 SETTINGS
Press the [F2] key to pull up the OSD SETTINGS screen. From this screen you can configure the KVM and add/edit user accounts. The pages
that follow describe the sections of the F2 SETTINGS page, and the settings included in them. Note: When local security is turned on, the KVM
administrator is the only one that can access the F2 SETTINGS page.
General
Highlight the General option and press the [Enter] key to open the GENERAL SETTINGS page. This page allows you to turn the KVMs local security
settings on/off, as well as to configure some of the basic KVM settings. The table below describes the settings found in this page.
Setting
Description
Security
By default, the Security setting is turned off. To activate the Security setting, highlight it and press the [Spacebar] key. Upon
pressing the [Spacebar] key, you will be prompted to enter the administrator password in order to change the Security setting.
The default administrator password is ADMIN. For security purposes, it is recommended that you update the administrator
password to something unique. (See the Security Settings section for details) Note: When security is activated, the keyboard
hotkey commands are disabled, leaving the OSD as the only way for you to locally access the connected computers. Upon
pressing the [Shift] [Shift] invocation command, you will be prompted to enter your password before the OSD can be accessed.
The security settings in this OSD are exclusive to the local console, and do not affect the remote access security settings.
Hotkey
By default, the hotkey used in keyboard hotkey commands and to open the OSD is the [Shift] key, but this can be changed
to any of the four options below. To toggle between commands, highlight the Hotkey option and press the [Spacebar] key.
(SH-SH)
• Press and release the [Shift] key twice to open the OSD.
• Press and release the [Shift] key, and then press and release the plus [+] key to switch to the next accessible port.
• Press and release the [Shift] key, and then press and release the minus [-] key to switch to the previous accessible port.
(CL-CL)
• Press and release the Left [Ctrl] key twice to open the OSD; or, press and release the Right [Ctrl] key, and then press and
release the Left [Ctrl] key.
• Press and release either [Ctrl] key, and then press and release the plus [+] key to switch to the next accessible port.
• Press and release either [Ctrl] key, and then press and release the minus [-] key to switch to the previous accessible port.
(CLF11)
• Press and release either [Ctrl] key, and then press and release the [F11] key to open the OSD.
• Press and release either [Ctrl] key, and then press and release the plus [+] key to switch to the next accessible port.
• Press and release either [Ctrl] key, and then press and release the minus [-] key to switch to the previous accessible port.
(PRSCR)
• Press and release the [Print Screen] key once to open the OSD.
• When you choose [Print Screen] as your hotkey, the keyboard hotkey commands are disabled, leaving the OSD as the
only way to access the connected computers.
Autoskip
By default, the Autoskip setting is enabled, which prevents users from accessing ports that either don’t have a computer
connected to them, or that have a powered-off computer connected to them. To toggle this setting on/off, highlight it and
press the [Spacebar] key.
Serial Port
By default, the Serial Port setting is enabled, which allows a local firmware upgrade to be performed. To toggle this setting
on/off, highlight it and press the [Spacebar] key. Note: This setting affects the firmware upgrade port only, and has nothing
to do with the Serial port on the back of the unit.
Keyboard Language
By default, the Keyboard Language setting is set to US English, but it can be changed to French (FR) or German (DE). To
toggle between these three language settings, highlight the Keyboard Language setting and press the [Spacebar] key.
Switch Name
By default, the switch name is NETCOMMANDER 16IP, but this can be changed. Simply move the OSD cursor to the Switch
Name and type in the desired name. Delete any characters that you don’t want. The Switch Name can be up to 18 characters
in length, with spaces counting as characters.
F7 – Defaults
You can restore the default settings of the local OSD by pressing the [F7] key. When pressed, you will be prompted to confirm
that you wish to continue. If yes, press the [Y] key to restore the default values. Note: All of the local OSD settings, including
Security and User Settings, will be restored.
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30. On-Screen Display (OSD) F2 SETTINGS
(Continued)
Ports
Highlight the Ports option and press the [Enter] key to open the Port Settings page. This page allows you to edit port names, set the remote computer
keyboard type, and set the hotkey for ports that have second level KVM switches connected to them. The table below describes each of these settings.
Column
Description
NAME
The first column displays the name associated to each port. You can change this by moving the cursor to the desired port name and simply
typing over the existing name with the desired name. Port names can be up to 15 characters in length, with spaces counting as characters.
KB
The second column displays the keyboard type associated with each port. By default, each port is set to PS, which works with Intel-based
computers and UNIX servers connected using a B078-101-USB. To toggle this setting between the options listed below, move the cursor
to the desired port, press the [Tab] key to move to the KB column, and then press the [Spacebar] key.
•
•
•
•
HKEY
PS – Intel-based computers and UNIX servers connected using a B078-101-USB
U1 – HP UX
U2 – Alpha UNIX, SGI or Open VMS
U3 – IBM AIX
By default, the HKEY setting for each port is NO, which means that a computer is connected to it. When a second level KVM is connected
to a port, you need to update this setting to display its hotkey. To toggle this setting between the various hotkeys, move the cursor to
the desired port, press the [Tab] key to move to the HKEY column, and then press the [Spacebar] key.
Time
Highlight the Time option and press the [Enter] key to open the Time Settings page. This page lists all of the KVM ports on the left, and 3 time columns
on the right, which are described below.
SCN – Sets the amount of time spent on the selected port during an Auto Scan. The default scan interval is 30 seconds. A setting of 000 causes the
corresponding port to be skipped during an Auto Scan.
LBL – Sets the amount of time that the port’s label is displayed on the screen for. The default label display time is 30 seconds. A setting of 999
causes the label to be displayed continuously. A setting of 000 causes the label not to appear at all.
T/O – When Security is enabled, you set the KVM to logout after a specified amount of time. When this time is reached, entering the OSD invocation
command brings up a prompt asking you to enter a password, which is required to regain access to the KVM. The default timeout value is 30 seconds.
A setting of 999 disables the timeout function. Note: A setting of 000 causes the KVM to logout immediately, not allowing the user enough time to hit
the OSD invocation command to pull up the password prompt. It is recommended that you always keep the timeout setting at 5 seconds or higher. If
you set the timeout setting at 000 and get locked out of the KVM, turn the unit off and then back on. When turned back on, you will be able to use
the OSD invocation command to pull up the password prompt and regain access to the OSD.
To set the time periods mentioned above, follow the steps below.
1. Move the cursor to the desired port row and press the [Tab] key to jump to the desired column.
2. When the cursor is moved to the desired column, simply type in the time interval.
Users
The Users option can only be accessed when Security is enabled in the General Settings page. (See General under On-Screen Display OSD F2
Settings section for details.) Highlight the Users option and press the [Enter] key to open the User Settings page. In the column on the left side of the
screen, all of the ports on the KVM are listed. On the right side of the screen, there are 6 columns; one for each user account. For example, column
1 represents the first user account that is displayed in the Security Settings page. (See the Security Settings section for details.) The letters in each
column represent the access rights that the corresponding user account has for the corresponding port. There are three types of access a user can
be given to a port, which are described below.
• Y – A Y signifies that the corresponding user account has full access rights to the corresponding port.
• V – A V signifies that the corresponding user account has view-only access rights to the corresponding port, meaning that they can view the remote
video, but are not allowed to control the connected computer with the keyboard and mouse.
• N – A N signifies that the corresponding user account is not allowed to access the corresponding port.
To change the User settings, the administrator must follow the steps below.
1. In the User Settings page, use the [↓] and [↑] keys to move the cursor to the desired port row.
2. Use the [←] and [→] keys to move the cursor to the desired account column.
3. Press the [Spacebar] key to toggle between the different access types.
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30. On-Screen Display (OSD) F2 SETTINGS
(Continued)
Security
The Security option can only be accessed when Security is enabled in the General Settings page. (See General under On-Screen Display OSD F2
Settings section for details) Highlight the Security option and press the [Enter] key to open the Security Settings page. The Security Settings page
displays all of the available accounts for the KVM; 1 administrator, 1 supervisor and 6 users. The first column lists the account Name, the second
column lists the account Password, and the third column lists the account Type. The three available account types are described below.
• Administrator – There is one administrator account available. The administrator has full access to all ports and settings on the KVM. The
administrator is the only account that can access the F2 SETTINGS menu in the OSD.
• Supervisor – There is one supervisor account available. The supervisor has full access to all ports on the installation, but is not allowed to access
the F2 SETTINGS menu in the OSD. The supervisor is allowed to access the F1 HELP, F4 SCAN, F5 TUNING, F6 MOVE LABEL and F10 NEW
MONITOR DDC functions in the OSD.
• User – There are six user accounts available. Users’ port access rights are limited to those assigned to them by the administrator. Users are
not allowed to access the F2 SETTINGS menu in the OSD, but can access the F1 HELP, F4 SCAN, F5 TUNING, F6 MOVE LABEL and F10 NEW
MONITOR DDC functions.
To change the Security settings, the administrator must follow the steps below.
1. In the Security Settings page, use the [↓] and [↑] keys to move the cursor to the desired account row.
2. To edit the account Name, simply type the desired name over the current one, and delete any unnecessary characters. Note: The account Name
is for organizational purposes only. The Password is the only thing an account needs to enter to gain access to the KVM.
3. To edit the account Password, press the [Tab] key to move the cursor to the Password column, and then enter in the desired password over the
current one. Delete any unnecessary characters.
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31. Local Firmware Upgrade
The NetCommander IP KVM switch uses two types of firmware, one for the IP
portion of the KVM, and the other for the local portion. This section describes
how to perform a firmware upgrade on the local portion of the KVM.
Firmware Upgrade Computer Requirements:
• Windows 2000 or higher operating system
• Pentium 166 or higher with 16MB RAM and 10MB free hard drive space
• Available DB9 serial port
Firmware Upgrade Software Requirements:
• Firmware Upgrade Utility – This Windows-based application reads
the current firmware and installs the new firmware of the KVM and
Server Interface Units (SIUs). Note: The Firmware Upgrade Utility is
compatible with Windows 32-bit operating systems only.
Current Firmware Verification
After the physical connection is made, you need to install the Firmware
Upgrade Utility on the upgrade computer (the computer you just connected
to the KVM), and then check the current firmware version on your KVM to
see if it needs to be updated. To do this, follow the steps below.
1. On the upgrade computer, go to www.tripplite.com/support and
download the latest firmware for the B072-016-1-IP. Both the
Firmware Upgrade Utility and KVM/SIU Firmware Upgrade File will be
downloaded together.
2. Run the Firmware Upgrade Utility to install it on the upgrade computer.
Follow the installation prompts to successfully install the utility.
• Firmware Upgrade File – This file contains the actual firmware for the
KVM and SIUs.
Performing a Firmware Upgrade
There are several steps to performing a firmware upgrade on your KVM
switch and SIUs; Physical Installation, Current Firmware Verification and
Firmware Upgrade. Each of these steps is described in the sections
that follow. Note: Each KVM switch in a cascaded installation must be
upgraded separately.
Physical Installation
The first step in performing a firmware upgrade is to physically connect the
KVM switch to a computer that is not a part of the KVM installation. (Not
connected via Cat5e/6 cable and a SIU) To do this, follow the steps below.
1. Make sure that the Serial Port setting in the General Settings page of
the OSD is enabled. (See General under On-Screen Display OSD F2
Settings section for details.) If this setting is disabled, you will not be
able to perform a firmware upgrade.
3. When installation is complete, clicking the Finish button will automatically
open the Firmware Upgrade Utility with the main screen displayed.
2. Connect the RJ11 Firmware Upgrade port on the back of the KVM to
a DB9 serial port on the upgrade computer using the included RJ11
to DB9 firmware upgrade cable.
4. To check the firmware version of the KVM, check the checkbox at the
top of the screen next to the text NetCommander IP Switch.
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31. Local Firmware Upgrade
(Continued)
5. Click on the F/W Version button at the bottom center of the screen to
pull up a box that displays the current firmware versions. Note: There
are three firmware versions associated with the B072-016-1-IP KVM;
Translator F/W, Manager F/W and OSD F/W.
Firmware Upgrade
Once you have determined your KVM and/or SIU(s) need to be upgraded,
follow the steps below to install the new firmware.
1. In the Firmware Upgrade Utility main screen, open the Options dropdown menu at the top of the screen and select the Com Port option.
Select the com port of the upgrade computer that the Firmware
Upgrade Cable is connected to and click OK.
2. Open the File drop-down menu at the top of the screen and select
the Open option. Navigate to and select the firmware upgrade file you
downloaded from the Tripp Lite website.
3. Check the checkbox at the top of the screen next to the text
NetCommander IP Switch.
4. Click on the Start button at the bottom center of the screen to begin
the upgrade process. A prompt will appear to warn you that the KVM
screen will be dark during the upgrade process. Click OK to proceed.
6. Compare the current firmware version numbers of the KVM with the
firmware version numbers you downloaded to see if your KVM needs
to be upgraded.
7. If checking the current firmware version of the connected SIU(s),
uncheck the KVM checkbox at the top of the screen, and then check
the checkboxes next to each SIU that you wish to determine the
firmware of.
8. When you have selected all the desired SIUs, click on the F/W Version
button at the bottom center of the screen to display their current
firmware version numbers.
5. Towards the end of the upgrade, a prompt will appear asking if
you want to set the OSD to its default settings. If yes, click the Yes
button. If no, click the No button. The upgrade will finish, and the new
firmware version number will be displayed.
6. If you are upgrading the SIU(s) firmware, uncheck the KVM checkbox
at the top of the screen, and then check the checkboxes next to each
SIU that you wish to upgrade.
7. Click on the Start button at the bottom center of the screen to begin
the upgrade process. A prompt will appear to warn you that the KVM
screen will be dark during the upgrade process. Click OK to proceed.
When the upgrade completes, the new firmware version number(s)
will be displayed next to the SIU(s).
9. Compare the current firmware version numbers of the SIU(s) with
the firmware version numbers you downloaded to see if you need to
upgrade your SIU(s) firmware.
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32. Troubleshooting
Note: Disconnect device from AC mains before service operation!
When using Firmware Update software you may at times get a Communication Error message.
If a Communication Error message does appear during the update procedure, do the following:
1. Ensure that the RS232 Serial cable’s RS232 connector is connected to the Switch’s Communication port.
2. Ensure that the RS232 Serial cable’s DB9F connector is connected to the DB9M Serial port on the CPU’s rear panel.
3. Verify there is no Remote session in progress by pressing the Local button.
4. Restart the download process.
Electricity Failure
If the electricity fails during an update to the KVM firmware, do the following:
1. If the electricity fails while the switch firmware is updating, a Communication Error message will appear. Simply resume the firmware update by opening the folder that contains the firmware update file and continue from there.
2. If the electricity fails while the Server Interface Unit firmware is updating, a Not Responding or Upgrade Error message will appear. Restart the
upgrade from the beginning.
Monitor Screen Failure
In the event that one of the connected computers does not display an image on the console monitor (your monitor may display an error message
saying ‘Unable to Display Video Mode’), you may need to update the DDC Information from the console monitor. To do this, follow these steps:
1. Remove the SIU VGA Connectors from all connected computers. Leave the USB or PS/2 connectors attached
2. Open the OSD Main Menu and press the F10 key. The OSD will flash the message ‘Please Wait.’ When that message stops, the update has
taken place
3. Reconnect the SIU VGA Connectors of all the attached computers. You should now be able to display video from all computers
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33. Specifications
Technical Specifications
Resolution
Target Server – Up to 1600 x 1200 @ 85Hz
Client Computer – Recommended - resolution should be higher than on Target Server
Security
128-bit SSL encryption
Connections
Ethernet – RJ45 – 10/100 Mbit/sec autosensing
Serial – RJ45
Local KVM connection – Screen HDD15, Keyboard./Mouse – MiniDIN6
Flash – RJ11
Server – RJ45
Weight (with unit packaging)
6.9 lbs.
Dimensions (H x D x W)
1.7 x 17 x 9 in.
Power input
100 – 240 VAC 50 / 60 Hz
Operating temperature
0°C to 40°C / 32° to 104°F
Storage temperature
-25°C to 60°C / -13°F to 140°F
Humidity
80% non condensing relative humidity
Video Resolution and Refresh Rates
Hz 
56
640x480
60
65
x
66
70
72
x
x
x
720x400
800x600
1024x768
73
75
76
x
x
x
x
x
86
x
x
x
85
x
x
1152x864
x
x
x
x
x
x
x
x
1152x900
x
1280x720
x
1280x768
x
1280x960
x
1280x1024
x
1600x1200
x
x
x
x
x
x
x
x
x
x
x
x
34. Storage and Service
Storage
The KVM switch must be stored in a clean, secure environment with a temperature less than 40° C (104° F) and a relative humidity less than 90%
(non-condensing). Store the KVM switch in its original shipping container if possible.
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended Warranty and On-Site Service Programs are also
available from Tripp Lite. For more information on service, visit www.tripplite.com/support. Before returning your product for service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link. From here you can request a Returned Material
Authorization (RMA) number, which is required for service. This simple on-line form will ask for your unit’s model and serial numbers, along with
other general purchaser information. The RMA number, along with shipping instructions will be emailed to you. Any damages (direct, indirect,
special or consequential) to the product incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered under
warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA number
on the outside of the package. If the product is within its warranty period, enclose a copy of your sales receipt. Return the product for service using
an insured carrier to the address given to you when you request the RMA.
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35. Warranty & Warranty Registration
1-Year Limited Warranty
TRIPP LITE warrants its products to be free from defects in materials and workmanship for a period of one (1) year from the date of initial purchase.
TRIPP LITE’s obligation under this warranty is limited to repairing or replacing (at its sole option) any such defective products. To obtain service under
this warranty, you must obtain a Returned Material Authorization (RMA) number from TRIPP LITE or an authorized TRIPP LITE service center. Products
must be returned to TRIPP LITE or an authorized TRIPP LITE service center with transportation charges prepaid and must be accompanied by a brief
description of the problem encountered and proof of date and place of purchase. This warranty does not apply to equipment which has been damaged
by accident, negligence or misapplication or has been altered or modified in any way.
EXCEPT AS PROVIDED HEREIN, TRIPP LITE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s)
or exclusion(s) may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL TRIPP LITE BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, TRIPP LITE is not liable for any
costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third
parties, or otherwise
WARNING: The individual user should take care to determine prior to use whether this device is suitable, adequate or safe for the use
intended. Since individual applications are subject to great variation, the manufacturer makes no representation or warranty as to the
suitability or fitness of these devices for any specific application.
Warranty Registration
Visit www.tripplite.com/warranty today to register the warranty for your new Tripp Lite product. You’ll be automatically entered into a drawing for a
chance to win a FREE Tripp Lite product!*
* No purchase necessary. Void where prohibited. Some restrictions apply. See website for details.
WEEE Compliance Information for Tripp Lite Customers and Recyclers
Under the Waste Electrical and Electronic Equipment (WEEE) Directive and implementing regulations, when customers buy new electrical
and electronic equipment from Tripp Lite they are entitled to:
• Send old equipment for recycling on a one-for-one, like-for-like basis (this varies depending on the country)
• Send the new equipment back for recycling when this ultimately becomes waste
Tripp Lite has a policy of continuous improvement. Specifications are subject to change without notice.
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1111 W. 35th Street, Chicago, IL 60609 USA
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