NOW TV Hub set up guide as a PDF

NOW TV Hub set up guide as a PDF
Let’s get connected
Setup steps
1
Check your activation date
2
Find your master phone socket
3
Unplug everything
4
Plug in your NOW TV Hub
5
Plug in your NOW TV Hub
6
Connect
7
Help
(if you have a pre-filtered master socket)
1. Check your activation date
Check your activation date on the packaging.
Please don’t install your NOW TV Hub before this date.
Your broadband can go live anytime up to midnight on your activation date.
1
2. Find
Find your master phone socket. You’ll get the best speed and stability
if you connect your NOW TV Hub to your master phone socket.
Your master phone socket might be thicker, with
a line in the middle. It might also have a BT or
Openreach logo.
Can’t find your master phone socket? Don’t
worry, just connect the NOW TV Hub to a
standard phone socket.
Got a pre-filtered master socket?
If your master phone socket has two kinds of port, it’s pre-filtered,
so there’s no need to use microfilters.
Go to page 6 >
2
3. Unplug
Unplug everything from your master phone socket. Including phone
cables, broadband equipment and splitters.
Keep your splitter safe.
You’ll need it in step 4.
Any old broadband equipment needs to be replaced with your new items
– including old microfilters you’re using.
3
4. Plug in your NOW TV Hub
1. Plug the NOW TV Master Microfilter into your master phone socket.
If you’ve already removed a phone cable, or splitter, plug it back into the
port marked ‘Phone’.
Help on page 12
2. Plug one of the purple ends of
the grey DSL cable into the purple
port of your NOW TV Master
Microfilter.
Plug the other purple end into the
purple port of your NOW TV Hub.
For the best results leave your NOW TV Hub switched on all the time.
4
3. Plug the blue end of the
black power cable into the blue
port of your NOW TV Hub.
4. If you have another phone
socket in use in your home,
fit the NOW TV Microfilter.
Plug the other end into the
mains and switch on.
Phone cable
or Splitter
You’ll need to fit additional
NOW TV Microfilters to all the
phone sockets you’re using at
home. See Help on page 10.
Go to page 8 >
5
5. Plug in your NOW TV Hub
if you have a pre-filtered master socket
Unplug your DSL cable from your socket.
If you have an Openreach modem connected to your pre-filtered
master phone socket, recycle it (because you no longer need it).
6
Plug one of the purple ends of the
grey DSL cable into the top port of
your pre‑filtered master socket.
Plug the blue end of the black
power cable into the blue port
of your NOW TV Hub.
Plug the other purple end of the
grey DSL cable into the purple
port of your NOW TV Hub.
Plug the other end directly into
the mains and switch on.
For the best results leave your NOW TV Hub switched on all the time.
Go to page 8 >
7
6. Connect
Make sure the Wi-Fi setting is switched on, then find the list of Wi-Fi
networks on your device.
Next, choose your network from the list. When asked, enter your Wi-Fi password
in CAPITALS. You’ll find your password on the back of your NOW TV Hub.
If you’ve got a NOW TV Box, see the ‘Let’s get watching’ guide for more help on
connecting it to Wi-Fi.
For help connecting any other devices to Wi-Fi, take a look at the
manufacturer’s guide.
We’ve included an Ethernet cable for wired connections.
To make a wired connection, plug one end of the Ethernet
cable into the back of your NOW TV Hub and the other
end into your computer, then simply open a web browser.
8
7. Help
Getting the best broadband
•Connect your NOW TV Hub to your master socket, because that’s where
your broadband signal is strongest. Page 2
•If you’ve got a standard master phone socket, fit NOW TV Microfilters to
all the phone sockets being used in your house. Page 5
• Replace all old microfilters with your new ones. Page 5
•If you’ve got a pre-filtered master phone socket, you don’t need to use
NOW TV Microfilters in any of your phone sockets. Page 6
• Always leave your NOW TV Hub switched on. Page 4 or 7
Plug in
How do I plug in a telephone splitter?
Plug in your splitter to the NOW TV Master Microfilter port
marked ‘Phone’, then connect your phone or other devices
to the splitter.
9
7. Help
Fit microfilters
How do I fit NOW TV Microfilters to my phone sockets?
Phone cable
or Splitter
If you’re using more than one of the above in your house, please call
NOW TV on 0330 332 3050 or go to accessories.sky.com for additional
NOW TV Microfilters.
10
Understanding your NOW TV Hub
WPS
The WPS (Wi-Fi Protected Setup) button can be used to
connect other WPS-compatible devices to your NOW TV Hub.
How do I connect using WPS?
• Activate WPS on your WPS-compatible device.
Next, press the WPS button on your NOW TV Hub until the wireless light flashes
•
amber. If there is a successful connection, the wireless light on your NOW TV
Hub will go solid amber, before turning white after two minutes.
If not, or if your NOW TV Hub can’t find your device, the light may first flash
amber or turn off.
All lights should be solid white
when your NOW TV Hub is working
properly. If any are solid or flashing
amber you can find out how to fix
your NOW TV Hub at
nowtv.com/help
11
Access control panel
How can I access my NOW TV Hub’s control panel?
You can control a variety of settings in your NOW TV Hub’s control panel such
as changing your network name and password.
To log into your NOW TV Hub’s control panel via your internet browser:
• In the address bar of your browser type http://192.168.0.1/
• The username is admin
• The password is nowtv unless you’ve changed it
Resetting your NOW TV Hub
How do I reset to factory settings?
Ensure your NOW TV Hub is plugged in at the
mains and switched on. Then, press and hold
the reset button on the back of the device until
the power light begins to flash amber. This can
take approx. 10 seconds.
Don’t unplug or switch off your NOW TV Hub
while it resets. The power light will flash amber
then will return to solid white when finished.
12
RESET
Still not working?
If you’ve followed all the steps in this set up guide and you’re still experiencing
issues, go to nowtv.com/help or call NOW TV on 0330 332 3050.
13
Enjoy...
© Sky CP Limited 2016.
Sky, NOW TV and NOW TV Hub are trade marks owned by the Sky group of companies.
This product is intended for use in the UK, Channel Islands and Isle of Man and must only be used indoors.
SKY CP LIMITED, GRANT WAY, TW7 5QD UNITED KINGDOM
MODEL: NR701
PKG-000513-00 Rev.1
9 February 2016
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