Bright House Networks Anywhere Connect Desktop

Bright House Networks Anywhere Connect Desktop
Bright House Networks
Anywhere Connect Desktop
User Guide
Hosted Voice Enterprise
Bright House Networks
2/8/2015
Published
Version 1.1
Website: www.brighthouse.com/enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
Copyright
© 2015, Bright House Networks: All rights reserved.
Except as permitted under copyright law, no part of this manual may be reproduced or distributed in any form
or by any means without the prior written permission of Bright House Networks.
Disclaimer
Every effort has been made to ensure that the information in this manual is accurate. If errors are found,
please report them to Technical Communication Resources.
April A Diehl – april.diehl@mybrighthouse.com
Trademarks
The Bright House Networks logo is a trademark of Bright House Networks. Other products are trademarks of
their respective companies.
Revision History
Date
Revision
Author
8/4/14
1.0
April Diehl
Create Document
Comments
2/8/15
1.1
April Diehl
Update technical informationi
Website: www.brighthouse.com/enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
Table of Contents
1
About Anywhere Connect for Desktop ....................................................................................... 4
2
Getting Started ............................................................................................................................. 5
2.1
Installation................................................................................................................................... 5
2.2
Sign In ........................................................................................................................................ 5
2.3
Main Window .............................................................................................................................. 6
2.4
My Information ............................................................................................................................ 7
2.5
Communications Window ........................................................................................................... 7
2.6
Start Chat ................................................................................................................................... 8
2.7
Make Audio or Video Call ........................................................................................................... 8
2.8
Share Your Desktop ................................................................................................................... 8
2.9
Active Communications .............................................................................................................. 9
2.10 Select Audio Devices .................................................................................................................. 9
3
Contacts...................................................................................................................................... 10
3.1
Add ........................................................................................................................................... 10
3.2
Edit ........................................................................................................................................... 10
3.3
Filters ........................................................................................................................................ 11
4
Presence ..................................................................................................................................... 12
5
Chat ............................................................................................................................................. 13
5.1
Chat View ................................................................................................................................. 13
5.2
File Transfer ............................................................................................................................. 13
5.3
Group Chat ............................................................................................................................... 13
6
Audio and Video Calls ............................................................................................................... 15
6.1
Make Call From Your Computer ............................................................................................... 15
6.2
Call From Phone....................................................................................................................... 15
6.3
Answer Call .............................................................................................................................. 16
6.4
Contact Name Lookup for Incoming Calls ................................................................................ 16
6.5
Missed Call or Communication ................................................................................................. 16
6.6
Full Screen in Video Call .......................................................................................................... 16
6.7
Multiparty Sessions................................................................................................................... 16
6.8
Call Waiting .............................................................................................................................. 17
6.9
Call Transfer ............................................................................................................................. 17
6.10 Message Waiting Indication ...................................................................................................... 17
6.11 Call Park and Retrieve .............................................................................................................. 17
6.12 Call Pull .................................................................................................................................... 17
7
Share Desktop ............................................................................................................................ 18
8
Search ......................................................................................................................................... 19
9
Full Enterprise Directory ........................................................................................................... 21
10 Communications History .......................................................................................................... 21
11 Preferences ................................................................................................................................ 22
Website: www.brighthouse.com/enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
11.1 Credentials ............................................................................................................................... 22
11.2 General ..................................................................................................................................... 22
11.3 Audio......................................................................................................................................... 22
11.4 Video ........................................................................................................................................ 23
11.5 Proxy ........................................................................................................................................ 23
12 Call Settings ............................................................................................................................... 24
12.1 Anywhere .................................................................................................................................. 24
12.2 Remote Office ........................................................................................................................... 24
12.3 Forward Calls............................................................................................................................ 25
12.4 Do Not Disturb .......................................................................................................................... 25
12.5 Hide Number ............................................................................................................................ 25
12.6 Simultaneous Ring Personal .................................................................................................... 25
13 Sign Out ...................................................................................................................................... 26
13.1 Sign Out of Anywhere Connect ................................................................................................ 26
13.2 Exit Application ......................................................................................................................... 26
14 Multi-Device Support ................................................................................................................. 27
15 System Requirements ............................................................................................................... 28
16 Troubleshooting ......................................................................................................................... 29
17 Appendix A: Keyboard Shortcuts for Desktop ....................................................................... 31
Website: www.brighthouse.com/enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
1
About Anywhere Connect for Desktop
Anywhere Connect for Desktop is a native Windows and Mac client for Unified
Communications, providing the following communication features:
•
Instant Messaging and Presence
•
Voice Calling (VoIP)
•
Voice Calling (Desk phone)
•
Video Calling
•
Desktop Sharing
•
Call Settings
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
2
Getting Started
This section contains the essential information for getting started with Anywhere Connect.
2.1
Installation
Windows
•
Double-click the installer executable and
follow the installation instructions.
•
Launch Anywhere Connect.
Mac
2.2
•
Double-click the disk image.
•
Copy the application into the Applications
folder.
•
Launch Anywhere Connect.
Sign In
When you first launch the application, you are
prompted to sign in.
1)
Enter your Hosted Voice user name and
password.
2)
Select whether you would like Anywhere Connect
to remember your password.
3)
Select whether you would like Anywhere Connect
to sign you in automatically on subsequent
launches.
4)
Click Sign In.
NOTE: If you choose automatic sign in, you are
automatically signed in and taken to the contact
list upon subsequent Anywhere Connect
launches. Otherwise, you are presented with
the Sign In screen.
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
2.3
Main Window
When you start Anywhere Connect for the first time, your Contacts list is empty. Use the
search field to find people and add them to your Contacts list. Contacts can also be added
manually by clicking the Add button.
My Information – View and update your information,
for example, your presence, avatar, and location.
Contacts – View your contacts.
Communications History – View previous chats
and calls.
Dial Pad – Make calls.
Chat – Start an instant message conversation with a
selected contact.
Call – Make an IP audio call to a selected contact.
Call from Phone – Make a Click-To-Dial call from
your desk phone (or secondary device).
Video Call – Make a video call to a selected client
(VoIP).
Menu – Open Call Settings, Preferences, and Help.
Contact Filters – Use for online, favorites, and
conference contacts.
Add – Add a contact, group, or conference.
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
2.4
My Information
•
Click the avatar to update your status or location and enter free text.
•
Double-click the avatar to upload a picture or use a right-click menu.
•
Right-click the avatar to update your status.
Presence
You can set your presence to one status indicated in the following table.
Icon
What does it mean
The green presence icon indicates that the user is online and ready for communication.
The yellow presence icon indicates that the user is online but has been idle or away
from their computer for more than ten minutes.
The red presence icon indicates that the user is busy and does not want to be
disturbed.
The grey presence icon indicates that the user is offline and the only available contact
method is calling or chatting.
This icon indicates that the contact is busy on a call. This is an automated presence
status.
This icon indicates that the contact is busy in a meeting. This is an automated
presence status. The Busy – In Call status overrides the Busy – In Meeting status so
this one is only seen if there is a meeting but no call.
Anywhere Connect can automatically update your presence to the following:
•
Busy – In Call
•
Busy – In Meeting (Windows only)
Location
Your location is automatically determined by your
public IP address; however, you can manually set
the text to appear for your location and time zone
using the location dialog box.
2.5
Communications Window
After starting communication with one or more contacts, a Communications window is
displayed. From this window, you can perform the
following actions:
•
Escalate a chat to include audio, video, and
desktop sharing
•
End an audio or video call
•
Open the dial pad
•
Mute your microphone
•
Adjust your speaker volume
•
Place a call on hold
•
Transfer a call
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
2.6
Start Chat
Start a chat using one of the following methods:
2.7
•
Double-click a contact from the Contacts list or search results.
•
Left-click one or more contacts from the Contacts list or
search results and click the
Chat button.
•
Right-click one or more contacts from the Contacts list or
search results and click the Chat button.
•
On the Communications History list, double-click a chat entry.
•
In a Communications window, click the Chat button.
•
In a one-to-one chat, transfer files by clicking the Send File
button in the Communications window or use the drag-anddrop method so that they are moved to the Communications
window.
Make Audio or Video Call
Make an audio or video call using one of the following methods:
NOTE: Multiparty Video Chats are not currently supported. Video Dialing only allows One to
One connections.
•
Left-click one or more contacts from the Contacts list or search results and click the Call, Call
from Phone, or Video button.
•
Right-click one or more contacts from the Contacts list or search results and click the Call,
Call from Phone, or Video.
•
Enter a phone number in the Search and Dial field.

Press ENTER to start a VoIP call.

Click the Call, Call from Phone, or Video button.
•
Open the dial pad, enter a phone number, and click the Call, Call from Phone, or Video
button.
•
On the Communications History list, double-click a call entry.
•
In the Communications window, click the Call, Call from Phone, or Video button.
•
When viewing a contact’s profile, click the Call, Call from Phone, or Video button.
NOTE: If dialing a phone number that requires additional dual-tone multi-frequency (DTMF)
tones (for example, a conference bridge), you can type the numbers on your keyboard while the
Communications window has focus or open the dial pad in the Communications window.
2.8
Share Your Desktop
Share your desktop by following these steps:
1)
Click the Share Desktop button.
2)
Click the Start button after the share preparation has completed.
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
NOTE: To share your desktop, you must enter your web collaboration credentials in Preferences →
Credentials. For more information, see section 14 Preferences. You can participate in desktop sharing
sessions by another user even without having your own sharing credentials.
NOTE: Only available with Anywhere Connect – Enhanced and Premium
2.9
Active Communications
Active communications appear at the top of the Contacts list in the main window. This area
provides an easy view to see the people with whom you are communicating. The following
is also available in this area:
•
Double-click an active communication to bring this Communications window to focus.
•
See who has sent you a chat message, but only after you accept the chat session.
Before the chat session is established, the chat items are not visible in active
communications but a history badge is visible.
•
End a call.
•
Mute your microphone.
•
Place a call on hold.
2.10 Select Audio Devices
If you have multiple audio devices available for your microphone or speakers, select the
preferred audio device before starting a call.
Windows
1) Click the Anywhere Connect logo in the main window title bar.
2)
Select Preferences.
3)
Select Audio.
4)
Set a playback device (speakers).
5)
Set a recording device (microphone).
6)
Click OK.
OS X
1) Select Anywhere Connect from the main menu.
2)
Select Preferences.
3)
Select Audio.
4)
Set a playback device (speakers).
5)
Set a recording device (microphone).
6)
Click OK.
If “Use default” is selected, then Anywhere Connect uses the default device set in the
operating system preferences. For Windows, if “Default Communication Device” is defined, it
is selected over the “Default Device”.
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
3
Contacts
Contacts are the people with whom you communicate and, in most cases, you see their
presence and share your presence with them. There are three types of contacts.
• Contacts – Actual people with whom you communicate
• Conferences – Audio or video conference bridges that you use to communicate with
others
• Groups – Containers of contacts and/or conferences
3.1
Add
When you sign in for the first time, there are no contacts on your contact list. Add a new
contact at any time by selecting the Add Contact item from the menu or choose the Add
Contact button from the main window.
In the Add Contact dialog box, enter the contact’s information and then click Add Contact. By
default, your presence information is always shared with a new contact if an Extensible
Messaging and Presence Protocol (XMPP) address is provided.
If you are accepting contacts via a buddy request, you may see the contact card after
accepting the buddy request.
However, you can always share your presence information later by selecting Subscribe on the
menu for that contact on the contact list (right-click the contact or arrow button). Note that the
contact must accept your subscription request for you to establish the presence relationship
successfully.
The newly added contact appears on your contact list.
Add a conference contact by clicking the same button you did for Add contact and choosing
the Add conference menu option. A conference contact is a special contact u s e d for
conference bridges to avoid remembering PIN codes and conference number, for example,
recurring conferences. Just create a contact for the weekly conference, add a conference
bridge number and PIN, and join the conference just by right-clicking the contact or choosing it
and clicking the Call button.
Choose the Add group menu option to add a new group to the contact list.
3.2
Edit
Edit a contact by selecting the contact first. After you select the contact, right-click anywhere
in the area of the selected contact and a menu of options appears. This base principle is the
same for normal contacts, conference contacts, and groups.
•
Unsubscribe removes the presence relationship between you and that contact. This
means you do not see the contact’s presence information and your contact does not see
yours. To re-establish the presence relationship, select Subscribe. An unsubscribed
contact remains on the contact list and is always shown without an icon. Any contact that is
not presence-enabled is shown in the same way.
•
Remove removes the contact from your contact list.
•
View Profile opens the Contact Information dialog box where you can add, edit, or
remove information. This works for both normal and conference contacts.
For groups, choose the Edit menu option to rename a group.
•
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
3.3
Filters
You can filter contacts in two ways:
•
Use the filter field to search by contact name. The contact list is filtered in real time as you
type.
•
Alternatively, use the filter icons in the top bar to display only specific types of contacts
such as favorites, conference contacts, or online contacts.
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
4
Presence
For each contact you have subscribed to, you can see their presence. Similarly, your contacts
can see your presence on their contact list.
Presence means that your friends are able to see whether you are available to communicate,
for example, “I’m busy” or “I’m available”.
Icon
What does it mean?
The green presence icon indicates that the user is online and ready for
communication.
The yellow presence icon indicates that the user is online but has been idle or away
from their computer for more than ten minutes.
The red presence icon indicates that the user is busy and does not want to be
disturbed.
The grey presence icon indicates that the user is offline and the only available contact
method is calling or chatting.
The question mark indicates that a subscription is pending and the contact has not
yet approved sharing their presence.
This icon indicates that the contact is busy due to a call. This is an automated
presence status.
This icon indicates that the contact is busy due to a meeting. This is an automated
presence status. The Busy – In Call status overrides the Busy – In Meeting status so
this one is only seen if there is a meeting but no call.
This icon indicates that the contact is only available on mobile Anywhere Connect.
This icon indicates that the contact is only available on a compatible desktop phone,
not Anywhere Connect.
The avatar in this version is not completely in real time. The avatars are retrieved at login,
when the contact is added, and when the contact comes online.
Double-click the avatar to change it. A File Explorer view opens.
If you see an error message at the top of the Main window “XMPP Unavailable”, it means that
the XMPP connectivity has been lost for chat and presence; however, you can still make calls.
You should contact support.
Have the Outlook calendar automatically change your presence to Busy – In Meeting by
enabling this in the Preferences → General tab.
The presence update is only triggered by appointments and meetings that are either accepted
by the user or made by them. All day meetings do not trigger a presence change to Busy – In
Meeting.
The XMPP address of a contact cannot be changed. Instead, you must delete the old address
and create a new one.
Location in presence is done based on the IP address that the machine is using. The IP
address is mapped to a physical location. Change the location manually by clicking the avatar
and then the location icon to go to the manual location and change the view.
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
5
5.1
Chat
Chat View
When you initiate a chat, the Chat window opens. Chatting with a contact is possible only
when you are both online. If your contact initiates a chat, you see a pop-up notification in the
bottom right-hand corner of the screen. If you close the Chat window and open it again, sent
chat messages are shown in the window as chat history.
When the chat opens, you see the contact’s information at the top of the screen. If you want to
use the whole area for writing, you can press the background of the information or the top bar.
You can contract or expand the information of the contact during the chat and you can leave it
open or closed depending on your preference.
At the top of the message area, there are four links: Yesterday, Last week, Last month, and
All history. From these links, you can load history from your local storage and different time
frames. You can delete the history using the drop-down menu.
In the text field, you can add a smiley emoticon. Smiley emoticons can also be added by
manually entering the corresponding characters that represent that particular emoticon. You
can send text by pressing ENTER.
To enter a line break in the text field, you can use the following key commands:
•
CTRL+ENTER (COMMAND+ENTER on Mac)
•
SHIFT+ENTER
•
ALT+ENTER
Use either one of the short commands, CTRL+C or CTRL+V, or right-click the selection for a
menu to copy or paste the text to or from the Chat window.
5.2
File Transfer
File transfer functionality is accessible only through the Chat window.
1) To open the File Selection dialog box, click the Send File button on top of the text field.
2)
Select the file to be sent from the dialog, and then click Open. You can also drag and drop
a file into the Chat window.
3)
Once the file offer is issued and during its transfer, you can cancel the transfer (at any
time) by clicking Cancel.
4)
Accept an incoming file transfer by clicking the Accept button.
5)
Reject the file transfer offer by clicking the Decline button.
After the file transfer has completed, the received files can be opened or viewed in the file
manager by using the Click to open and Show in folder links.
5.3
Group Chat
Start a group chat by “multi-selecting” and right-clicking the main window contact list or through
the Conference menu in the Communications window. More people can be added later to the
chat by drag-and-drop or by using the Conference menu. Only the owner can add more
participants.
A group chat works the same way as a one-to-one chat. All messages from anyone are sent
to everyone else. All contacts need to be online to be able to participate in a group chat. You
cannot invite an offline contact or a contact that is not on a device that supports group chat.
This does not affect the group chat in any way.
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
A group chat history is saved and is available to view later in the Messages tab of the main
window.
In the text field, the contacts’ names appear in different colors to easily distinguish
between who is writing.
Only the newest chat room messages are stored on the server. One-to-one chat messages
are only saved locally.
Deleting a chat room is not supported.
Chat rooms can be moderated by the owner. Use the right-click menu options to remove a
participant from your chat room. If needed, the removed participant can join later. The
removal also applies to desktop share sessions.
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
6
Audio and Video Calls
The following table describes additional Communications window icons and explains what you
can do with them, for voice and video calls.
Icon
What you can do
You can enter additional digits using the dial pad at any time during the call (for
example, to insert a conference number). The dial pad is movable and can be
dragged around the Video Call screen to a location you set.
Mute your microphone by clicking the mute icon.
Adjust the volume bar to adjust the volume. Dragging it all the way to the left mutes
your speakers. This is shown by a small red cross in front of the volume bar.
Use this icon to access the Call Options menu. In the Call Options menu, you can
find different actions to use for a call depending on your settings.
In the Options menu, there are the following options:
•
Transfer a call to a third party.
•
Put the call on hold. Note that if you hold the call, the other party cannot “un-hold”. This
freezes a video call to the last frame of the video feed. In both voice and video calls, this is
communicated to all parties by a notification appearing in the middle of the screen.
•
Hide your own video.
•
Add participants to the call.
Dial a number in the combined Search and Dial field to make a call. Once you type your
numbers, Anywhere Connect searches for contacts on both the local contact list and the
enterprise directory.
Choose your video size from the Preferences and the Video tab. Your selection is used b y
default for future video calls. The available sizes are automatically presented based on your
camera. The selected video size can be modified automatically depending on your CPU load
and changing network conditions to optimize the video quality.
6.1
Make Call From Your Computer
Select a contact from your contact list to start communication and click the desired
communication button. Type a phone number in the Search and Dial field at the top of
Anywhere Connect window (search or communicate), to communicate with someone who is
not on your contact list.
6.2
Call From Phone
The second option to communicate in the row of communication buttons is the Call from
Phone. When you click this button, the desk phone instantly starts ringing and the call is
established from your desk phone.
For remote calls initiated using the Anywhere Connect, you can also have mid-call controls
such as hold/resume, transfer, and add participant.
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
6.3
Answer Call
When someone is calling you, you see a pop-up notification on your screen. You can choose
to answer, silence the incoming call, and then open a chat session with the caller, reject the
call, or silence the incoming call by closing the popup notification window. If you silence the
call, the ringtone is silenced but the caller does not see anything on their end. You can answer
or reject the call after silencing it only if you have chosen the chat option. If you close the
incoming call pop-up notification to silence an incoming call, then you do not have an option to
answer or reject it any more.
If you reject the call, it causes the line to sound busy at the caller’s end and they know that you
rejected the call.
When someone is calling you with a video, you see the same pop-up notification; however,
the options are answer with video, answer as voice only, silence and chat, reject, or silence
(by closing the popup window). If you decide to answer as voice only, the call is voice only.
6.4
Contact Name Lookup for Incoming Calls
Whenever the incoming call does not have a calling name associated with it, Anywhere
Connect can perform a local contact search. If the number matches one of the contacts on
the Anywhere Connect contact list, the name is shown on the incoming call screen along with
the alert.
Whenever you retrieve your call logs/history and the call log does not have a calling name
associated with it, Anywhere Connect does a lookup in the local contacts and populates the
name if a match is found.
6.5
Missed Call or Communication
When you have one or more missed calls or other types of communications, there is a
notification on the left-hand side of the navigation pane in the main window. Clicking the icon
takes you to the missed communication in the Communications History view.
6.6
Full Screen in Video Call
Full screen mode can be activated by clicking the Full Screen button or by double-clicking
anywhere on a video.
Exiting full screen mode is done by pressing the ESC key or the Windows button. Exiting full
screen makes the video call go back to its original state (even if there was resizing of the
window previously before going full screen).
In a full-size window, you can see a similar Options menu at the top. It has the same
functionality as it does in the normal view. When you move the mouse, the top bar and lower
communication buttons appear on top of the video.
6.7
Multiparty Sessions
You can have many participants in a call, in an ad hoc multiparty call. Add more participants
by dragging and dropping them on to the Communications window or by selecting the
Conference menu item via the Communications window menu button. By choosing the menu
item, you can also add participants with just a telephone number.
You can start ad hoc multiparty sessions by either selecting multiple contacts on the contact
list or starting a chat, by calling with them, or by expanding a one-to-one session into a
multiparty session by dragging and dropping a contact into the Communications window.
N o t e : In an ad hoc session, the room used is temporary, so it’s deleted once the session
ends (that is, when the last participant leaves).
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
6.8
Call Waiting
You can have one active call at any one time if you receive a new incoming call and accept it.
The existing call is put on hold and you can change between these two calls by using the
Hold and Unhold buttons.
6.9
Call Transfer
Blind call transfer is available in the Communications window; choose the Transfer Call menu
item to transfer the call to someone else. Attended call transfer is also available in the same
window, first call someone to check if the called party can take the incoming call and then
transfer the incoming call to the desired called party.
6.10 Message Waiting Indication
The Message Waiting Indication (MWI) service allows you to receive a notification for a waiting
voice mail or video mail. By clicking on the message icon in the upper right-hand corner of the
main window, Anywhere Connect calls the predefined mailbox number to allow the user to
listen to the voice mail or view the video mail.
Missed calls are indicated by an icon in the main window. Missed video and audio calls are
indicated with a different icon. Note that the MWI icon is in the same place when it indicates a
new voice mail.
6.11 Call Park and Retrieve
Call Park is particularly suited for shared environments where one person can answer the call,
park it, do something else for a while and continue the call from another device or let
somebody else continue the call.
Transfer an ongoing VoIP call to a Call Park server and then retrieve it when needed. An
ongoing call can be parked against your own number or another number (an extension).
Call Retrieval works in the same way, the parked call can be retrieved from
your own number (an extension) or another number (an extension) to provide flexibility for who
is picking up the parked call.
A parked call is visible on your desktop in the active communications area so that you can
easily retrieve it, but only for the duration of the Call Park announcement.
After the announcement is over, the parked call disappears from the active communications
area (since the triggering call is disconnected). After the call disappears from the active
communications, the user has to remember the extension to which the call has been parked to
retrieve it using the main window menu (or feature access code), unless the call was parked to
the one’s “own” extension. If the call is not retrieved after a certain time, then the server calls
the parking user.
6.12 Call Pull
Call Pull allows you to pull an ongoing call from one of your devices to another one where the
Call Pull feature is used. Call Pull can also be used with feature access codes (FAC), in this
case, *11. In this release, user interface support has been added to the desktop so that an end
user does not have to remember feature access codes.
NOTE: Only available with Premium Feature packs
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
7
Share Desktop
To share your desktop:
1)
In the main window, select a contact and click the Share Desktop button.
2)
In the Communications window, click the Share Desktop button. This does not yet start
the “share” but instead sets up connections to the server.
Once the server connection is set up, a Play button appears to start actually sharing your
desktop.
3)
To stop sharing, click the Stop icon. You are prompted to confirm the stopping of the
“share”. While sharing, all other communications mechanisms are also available, except
for video calling and file transfer.
4)
To hide or unhide the Chat view, click the Chat button in the Communications
window.
If you are using dual monitors, the client should share the primary monitor. If you have been
sharing different monitors, make sure that you want to share the primary monitor. You can
check the primary monitor in the operating system settings.
You can also remove desktop share participants. They are also removed from the group chat
at the same time. If needed, the removed participants can join later.
NOTE: Only available with Enhanced and Premium Feature Anywhere Connect
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
8
Search
Anywhere Connect supports a search of the enterprise directory. This takes place in the
same search field that is used for both a local and presence-enabled contact list search.
Anywhere Connect automatically searches the local contacts and presence-enabled contact
list in addition to the enterprise directory at the same time. As soon as there are results from
the enterprise directory, these results are shown on a separate list in the main window.
Additionally, there may be other search result groups from other search sources such as
Outlook.
Search results are displayed differently depending on the results of the contact list and
directory search:
•
If Outlook search is enabled, there are more result groups.
•
If there are no results for a certain search source (local contacts, Outlook, or telephony
directory) that group is different in the user interface (UI).
The enterprise directory searches for the first name and last name. By default, it waits for
1.5 seconds before it sends the search request to the server to minimize unnecessary load
on the server.
Typically when adding a contact using directory search results, there are phone numbers and
first names in addition to last names available. In addition, the Extensible Messaging and
Presence Protocol (XMPP) address and other fields are imported when found to allow
presence and chat.
Outlook integration (search and calendar integration) on Windows requires one of the following
versions installed on the desktop:
•
Outlook 2007
•
Outlook 2010
Outlook search also works when several Outlook accounts are in use, but only one account is
used at a time (default selected, which can be changed in Outlook).
Additionally, other related considerations are as follows:
•
The client searches for contacts and calendar entries in the default Outlook account. The
account is set to the default via File → Info (left pane) → Account Settings → Account
Settings → Data Files. Select an account and mark it as “Set as Default”. After making
this change, sign out and sign back in to the client and it now searches that account for
contacts and calendar entries.
•
The client searches the Outlook contacts only on the local machine (that is, the Outlook
Address Book). There is no Exchange server lookup performed. In addition, all
directories in Outlook are searched for contacts, even deleted folders. The Contacts
directory can also have multiple levels of subfolders.
Every minute, Anywhere Connect reads Outlook appointments. If there is an appointment
running at the current time, then the presence is shown as Busy – In Meeting. Overlapping
appointments are also handled. Following are some examples of Anywhere Connect
operation with Outlook when time is 9:10 A.M.
•
There is meeting “A” 9 A.M. through 10 A.M. Presence is shown as Busy – In
Meeting.
•
Presence is explicitly changed to Available at 9:15 A.M. Presence is shown as Available.
•
In the next minute, Anywhere Connect again reads the appointments and sees that
“A” meeting is running; however, the presence was already explicitly marked as
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
Available and presence is not shown as Busy – In Meeting but Available.
•
There is an overlapping meeting “B” 9:30 A.M. through 10:30 A.M. Presence is
shown as Busy – In Meeting when the time is 9:30 A.M.
When deleting a meeting that is currently ongoing in Outlook, the presence status remains as
Busy – In Meeting until the next time Outlook appointments are checked (once every minute)
and after that, presence is shown as Available. This change may be instantaneous or it may
take a minute depending on how close the timer is to being triggered.
The Outlook Object Security model was introduced in Outlook 2007. It has been tested with
Outlook 2010.and Outlook 2007. For Outlook versions prior to 2007, the Allow/Deny pop-up
window seen in previous releases should not be triggered. However, those versions are not
officially supported. For Outlook 2013, the behavior should be similar to 2007 and 2010.
However, more tests are needed for this before official support for Outlook 2013 can be
declared.
The presence update is only triggered by appointments and meetings that are either accepted
by the user or made by them. All-day meetings do not trigger a presence change to Busy – In
Meeting.
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
9
Full Enterprise Directory
Anywhere Connect allows for the browsing of an entire enterprise directory.
To view the enterprise directory, click the Directory button on the left-hand side of the
navigation pane. This feature depends on their service configuration so it may not be visible in
all clients.
10 Communications History
The fourth icon from the top in the main window on the left-hand side of the navigation pane
displays your messaging history. Double-clicking a conversation on the list opens it in a new
window.
Anywhere Connect saves a call history for placed, received, and m i s s e d calls. The call
history makes it easy for you to redial and call back when you have missed a call or you want
to easily dial a contact with whom you have recently spoken.
Double-click on a name in the list to call back directly (this calls back the same way you
previously spoke, for example, if you were in a video call, double-clicking starts a new video
call). Double-clicking an incoming call item from presence-enabled contacts opens a chat
window, from which a call can also be made.
To clear the missed chat indicator, you need to open the missed chat.
The Communication History can be cleared by using the right-click menu from the
Communication History button on left-pane. The menu provides options to clear “All
missed”, “Clear missed chats”, and “Clear missed calls”.
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
11 Preferences
Preferences provide access to available settings for Anywhere Connect. Follow these
steps to access Preferences.
Windows
1) Click the Anywhere Connect logo in the main window title bar.
2)
Select Preferences.
OS X
1) Select Anywhere Connect from the main menu.
2)
Select Preferences.
11.1 Credentials
Web Collaboration
Web collaboration credentials will need to be manually entered and can be viewed and edited. This is
required to ensure desktop share works.
NOTE: Only available with Enhanced and Premium Anywhere Connect
11.2 General
Language
Select your language and then click OK or Apply and the change takes effect immediately.
Log In
Enable or disable automatic sign-in when starting the application.
Confirmations
Usually there is a confirmation pop-up notification each time you remove a contact or call
history record. By selecting one or all of the check boxes, you disable the confirmations when
deleting information. Here you can also control whether there always is a pop-up notification
for publishing location information. Typically, this is shown at login.
Logging
Logging is only used for troubleshooting.
11.3 Audio
Playback Device (Speakers)
Choose a headset, PC-integrated speakers, or external speakers for audio output. Your
external playback device is selected by default (if you have one connected).
Recording Device (Microphone)
Choose a headset microphone, PC-integrated microphone, or external microphone for voice
during calls. Your external recording device is selected by default (if you have one
connected). You can also choose automatic gain control and test your recording device.
Ring Signal
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
Select the audio device and ring signal that is played when you receive an incoming call. The
same signal is used for both voice and video calls. You can also select your own ring signal.
Sounds
Select which events cause a notification sound. To disable the sound, uncheck the check box.
Select a sound event and then click Play to hear the sound.
11.4 Video
Capture Device
Select a camera that you want to use for video calls. Your external web cam is selected by
default (if you have one connected).
Video Size
Select one of the available sizes. Note, however, that higher sizes require more bandwidth
and a more capable central processing unit (CPU).
11.5 Proxy
Select how to handle HTTP proxies. By default, the system settings are used but you can also
choose not to use an HTTP proxy or to use Anywhere Connect proxy settings.
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
12 Call Settings
Anywhere Connect supports the following service management features allowing
supplementary services to be managed using the native Anywhere Connect Call Settings
window:
•
Anywhere*
•
Remote Office*
•
Call Forwarding
•
Do Not Disturb
•
Hide Number (Calling Line Identification Presentation [CLIP]/Calling Line Identification
Restriction [CLIR])
•
Simultaneous Ring Personal*
You can also use the call settings with a Main Window toolbar on the top of the window, if this
feature is enabled. When enabled, this feature allows Do Not Disturb, Remote Office, and Call
Forwarding to be managed in the main window using single clicks or right clicks.
*NOTE: Only available with Premium Feature packs
12.1 Anywhere
Anywhere simplifies communications for on-the-go users and remote users by extending the
features of a desk phone to any other fixed or mobile device, regardless of the network or
handset manufacturer. Callers dial one number and can reach you on any phone the user
chooses. A desk phone, cell phone, and/or a soft phone may ring simultaneously.
Enjoy voice call continuity with the ability to move live calls from one device to another without
hanging up.
Add locations (numbers) that can be used in the service via the Add New Location button. Use
the Alert all locations simultaneously check box to activate parallel ringing.
The Diversion inhibitor check box prevents a call ending up as a voice mail, which can be
problematic in, for example, conference call situations.
Select Answer Confirmation to receive a separate audio prompt when answering a call from
that number (location). It may be useful in cases where, for example, mobile numbers are
being used to prevent incoming calls going to mobile voice mail since the call will be ended
without going to voice mail if the answer confirmation is not provided.
Select the Call Control check box to enable the server platform to provide mid-call
services such as Call Transfer and Conferencing for that number (location).
NOTE: Only available with Premium Feature packs
12.2 Remote Office
This service allows the use of any phone as the office phone from a charging and numbering
perspective. For instance, a hotel room phone can be used as the office phone.
Enable Remote Office by clicking the Edit icon and specify a phone number to be used as the
Remote Office number.
NOTE: Only available with Premium Feature packs
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
12.3 Forward Calls
Enter a number to which your calls should be forwarded. Different variants of call
forwarding are supported, such as forwarding always, forwarding when busy, and
forwarding when you cannot answer or when you are unreachable.
12.4 Do Not Disturb
When you activate this service, all calls are typically blocked by the server and sent to voice
mail. Enable this service by clicking the Enable check box.
12.5 Hide Number
You can hide or display your number when calling or communicating with other parties or
contacts. Hide your number by clicking the Enable check box. To show your number, set this
to Disable.
12.6 Simultaneous Ring Personal
Add up to ten additional numbers or Session Initiation Protocol Uniform Resource
Identifier (SIP-URI) addresses that you would like to ring in addition to your primary
number when you receive a call. In addition, specify whether you want answer
confirmations. This service is an older variant of Anywhere.
NOTE: Only available with Premium Feature packs
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
13 Sign Out
Signing out of Anywhere Connect sets your status to “Offline” for your contacts and displays
the Sign In screen.
13.1 Sign Out of Anywhere Connect
To sign out, follow these steps.
Windows
1) Click the Anywhere Connect logo in the main window title bar.
2)
Select Sign Out.
OS X
1) Select Actions from the main menu.
2)
Select Sign Out.
13.2 Exit Application
To exit the application completely, follow these steps.
Windows and OS X
Close the Sign In window.
Windows
1) Select the Anywhere Connect logo in the main window title bar.
2)
Click Exit.
OS X
1) Select Anywhere Connect from the main menu.
2)
Select Quit Anywhere Connect.
NOTE: Closing the main window (not the Sign In window) does not exit the application but
rather minimizes the application to the system tray (Dock). This allows you to continue to
receive calls and messages without having the Contact List window appearing on the desktop.
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
14 Multi-Device Support
Anywhere Connect supports users with multiple devices, according to the XMPP
specifications. This is comprised of several features:
•
Chat invitations sent to a user are received in all devices. Before the session is
accepted, messages are sent to all devices and once answered, the chat messages go
to the device that has sent a reply message.
•
One can retrieve one’s own presence notifications when another client updates the
user’s presence. The client stores this information and updates its own presence so that
it is the same as the higher priority status it received, (that is, when the received status
update is manual). If the received presence update is not manual, it does not react to
the received update; it only notes it.
•
Accepting a sharing presence invitation in one client is also recognized by another
client, and both clients start receiving presence updates.
•
A new presence subscription made in one client is recognized in another. If the contact
blocks the “invitation”, there are presence notifications from the server to all of the user’s
clients that indicate that the subscription was terminated and this information is shown to
the user. If the client receives two presence authorization requests from two or more
devices for the same user, it only shows one request to the user.
•
Removing a contact from the contact list in one device is recognized in another client and
the contact list is updated (that is, the contact is removed) in the other client as well.
If a user has many devices, each device has the same status when shown to the end user. In
addition, the contacts on the contact list always see the same status with updates shown in the
following priority order:
•
Busy
•
Online
•
Away
•
Offline
This means, for example, that if one client publishes a Busy status and another client
publishes another status, contacts see the user as Busy. Compatible devices such as desk
phones are able to show presence in the same way.
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
15 System Requirements
System requirements are as follows:
•
Operating system: Mac OS 10.7 Lion, Mac OS 10.8 Mountain Lion, Mac OS 10.9
Mavericks, Windows Vista, Windows 7, or Windows 8 (Classical view only).
•
The installation footprint is approximately 125 megabytes (MB).
•
For voice calls, a sound card, speakers, and a microphone or a headset are required.
•
For video calls, a web cam is required.
•
A minimum 1 GB random access memory (RAM) is required.
•
Minimum 1 gigahertz (GHz); however, 1.5 GHz is recommended, Pentium 4 at a
minimum, dual core CPU is recommended for video calls at a minimum.
•
Open Graphics Library (OpenGL) 1.5 or higher is recommended.
For high-definition (HD) video, the following is recommended:
•
HD camera
•
HD resolution support in display
•
Pentium Quad Core or equivalent
•
2 GB RAM
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
16 Troubleshooting
Why can’t I chat with contacts from Yahoo?
Chatting with users in other domains is possible, but depends on the domain. For instance,
BroadCloud supports Google federation but not Yahoo. However, group chat is not supported
in Google federation, so the group chat option with those contacts is shown in gray.
Why can’t I change the avatar?
Double-clicking the avatar should open a File Explorer view to select a file. If your XMPP
connection is lost, changing the avatar does not succeed. A lost XMPP connection is
indicated in the main window’s top notification area.
My contacts are all offline and my client’s status bar says “XMPP unavailable”. What
does this mean?
It means that the XMPP connectivity has been lost for chat, as well as for presence; however,
you can still make calls. You should contact support.
Why am I offline?
If you have selected “Offline” status, you are shown as offline to others. Another possibility is
that you may have lost your Internet connection. In this case, the client does not log out, but
rather enters an offline mode where a contact list is available but communication is not possible.
Why can’t I have more video resolutions available?
You can choose your video resolution from Preferences and the Video tab. Your selection is
used by default for future video calls. The available resolutions are automatically presented
based on your camera.
Why can’t I change my user name and password?
User name and password editing is not supported in the client. To edit your user name or
password, contact BHN support.
In the preferences, the client only supports changing desktop sharing credentials.
Why does my all day calendar entry not trigger Busy – In Meeting presence status?
All day meetings do not trigger a presence change to Busy – In Meeting.
To trigger the presence update, the meeting must be self-generated or accepted (tentative or
fully accepted). The presence update is only triggered by appointments and meetings that are
either accepted by the user or made by them.
Why aren’t all my group chat messages saved?
Only the newest chat room messages are stored on the server.
Why aren’t all my chat messages available in my other devices?
All 1-1 chat messages are saved, but only locally, so they are not necessarily available in your
other devices. Incoming messages are sent to all devices; however, the ones that you send
are only stored in the device that you are using to send the message.
Why can’t I change the XMPP address of a contact?
This is not supported in this release.
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
Why does my location show an incorrect address?
It is done based on the public IP address that the machine is using. The IP address is mapped
to a physical location. You can also manually change the location by clicking the avatar and
changing the location icon.
Why can’t I start desktop sharing?
To share your desktop, you need to have valid credentials, either by manually entering desktop
sharing credentials in the Preferences → Credentials window, or by using auto- provisioning to
enable the desktop sharing menu items and icons. However, you can participate in desktop
sharing sessions even without any sharing credentials.
NOTE: Only available with Anywhere Connect Enhanced and Premium
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
17 Appendix A: Keyboard Shortcuts for Desktop
The following table lists the currently supported keyboard shortcuts. You can use these
keyboard shortcuts to quickly perform frequently used actions.
Shortcuts
for Windows
Shortcuts
for Mac
What does it do?
CTRL+Q
Cmd-Q
This quits the application.
CTRL+F4
Cmd-W
This closes the selected window (except for a contact card and the
About windows).
CTRL+C
Cmd-C
This copies selected text from Anywhere Connect to
the clipboard.
CTRL+V
Cmd-V
This pastes text from the clipboard to the location selected using
the cursor in Anywhere Connect.
Enter
Enter
When in the Communications window, this sends a chat message
(if the Chat view is visible).
When in the contact list, this opens a chat with the selected
contact.
When in the Communications History, this opens a
communications session with the contact or address related to the
selected item. This opens a chat if the item was chat and a call if
the item was a call.
CRTL+,
Cmd-,
This opens Preferences.
CTRL+?
Cmd-?
This opens the Help.
CTRL+A
Cmd-A
This selects all text in the Chat view.
Website: www.Brighthouse.com/Enterprise | Phone: 866-477-1386 | Email: enterpriseinfo@mybrighthouse.com
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