COMCAST BUSINESS VOICEEDGE™ | QUICK REFERENCE

COMCAST BUSINESS VOICEEDGE™ | QUICK REFERENCE
COMCAST BUSINESS VOICEEDGE™ | QUICK REFERENCE GUIDE FOR POLYCOM VVX 410
1. USE YOUR NEW PHONE & VOICEMAIL
Business VoiceEdge Voicemail
Comcast Business VoiceEdge Voicemail enables you to manage your time without
missing your calls. Callers can leave a message while you’re on the phone, off-site, or
just need phone-free time to focus on a project. If you are away from the office, you
can opt to be notified via text message or email that you have messages waiting.
Setting up Voicemail
To set up your new Comcast Business VoiceEdge Voicemail service, follow these
easy-to-use instructions. The first time you call into your Comcast Business
VoiceEdge Voicemail, you will be asked to create a new password and record your
name to personalize the greeting that callers will hear when they reach your voicemail.
POLYCOM VVX 410
Handset
Display
Message
Waiting Indicator
Home Button
Line Keys
Navigation
Arrows
Softkeys
Headset
Speaker
Phone
Volume Keys
Note: Each line has its own voicemail and will need to be set up individually.
Mute
Listening to Voicemail
An envelope,
, adjacent to a Line key, indicates that you have
a voicemail. Select Messages from Home view or press
, and
select Message Center. Press Connect and follow the prompts.
Answering Calls
To answer with the speakerphone, press
or tap Answer.
To answer with the handset, pick up the handset. To answer with
a headset, press
.
Placing Calls
Using the Handset:
To answer a new call while on an active call, tap Answer.
The current call will be held.
Pick up the handset, or press
and press Send.
or
. Enter the phone number,
Or enter the phone number first, then press Dial, pick up the
handset, or press
or
.
From Lines View:
From Lines view: Press the phone Line key, enter the phone
number, and press Send.
From Home View:
Select New Call using the left and right arrow keys. Enter the phone
number, and press Send.
Ending Calls
To end an active call, replace the handset, press
Or, tap End Call.
, or press
.
To end a held call, navigate to Calls view and highlight the held call.
Tap Resume, and tap End Call.
Transferring Calls
From Calls view, press Transfer or
, and call the other party.
When you hear the ringback tone, or after you talk with the other
party, press Transfer or
again. Press Blind to complete a transfer
without waiting for the ringback tone.
2. LEARN MORE
We provide a unique, interactive training program that can be completed online or on demand – whatever is most convenient for you. We
recommend all users attend training near the time of install. In addition, we have self-help videos to guide you through how to set up and use
individual features – you and your colleagues can view these at any time. Please visit business.comcast.com/getstarted for details.
OVERVIEW & FEATURE DEMO
High level basics of VoiceEdge
Monday, Tuesday
BASIC PHONE TRAINING
How to use your VoiceEdge phone
Wednesday, Thursday
UNIFIED COMMUNICATIONS
Advanced features for desktop and mobility integration
Thursday
TECH ADMIN TRAINING
Manage users and group features via Business VoiceEdge portal
Friday
RECEPTION CONSOLE
Learn the software based Reception Console software
Custom session
3. DOWNLOAD & CONFIGURE THE TELEPHONY TOOLBAR
The Business VoiceEdge Unified Communication package includes a Telephony Toolbar that is fully integrated with Microsoft® Outlook
and Internet Explorer™.
The Telephony Toolbar resides in Microsoft Outlook and Internet Explorer™ and allows for click-to-dial functionality from existing Outlook
contacts or from phone numbers on a Web page, as well as advanced feature control and setup.
Downloading the Telephony Toolbar:
•Visit business.comcast.com/bveportal, login with your credentials, and then click “downloads”, then click “Telephony Toolbar” to
run the exe.
Configuring the Telephony Toolbar:
• Click the “Options”
button from the Toolbar.
• Click the “Account” icon.
• Enter your username and password found in your Toolbar Credentials email, check the “Save Username and Password” boxes
and click “OK”.
• Click the “Connection” icon and confirm the following URL is in the Hosted Address field: bve-web.wdv.comcast.net.
Also confirm that the Port Field displays 2208. Then click “Apply” and “OK”.
Using the Telephony Toolbar
1
2
3
4
5
6
7
8
1. Connect: This button is red if you are not logged in; click to
automatically log in.
2.Options: Pre-configured general connection settings; where you
enter login during initial setup.
3.Services: Configure incoming call control features and/or voice
messaging.
4.Be Anywhere: Set up one number that rings all your phones; use
the Be Anywhere voice portal to make and place calls using your
office line while you are mobile.
5.Remote Office: Enable a remote location to act as your work
phone.
6.Call Forwarding Always: Turn on/off the ability to send calls
directly to a specified phone number.
9
10
11
12
13
14
7.Call Forwarding No Answer: Turn on/off the ability to forward all
incoming calls to a specified phone number if your phone isn’t
answered.
8.Call Forwarding Busy: Turn on/off the ability to forward all
incoming calls if you are on a call.
9.Do Not Disturb: Turn on/off the ability to send calls directly to
voicemail (busy greeting).
10. Speed Dial: Dial from the speed dial directory.
11. Call History: View missed, dialed and received calls.
12.Personal Directory: Access your personal directory.
13. Group Directory: Access the company-wide group directory.
14. Search: Enables you to search for a previously searched user/
contact directly or to specify an ad hoc user/contact query.
Call Controls
1
2
3
4
5
6
7
8
1. Dial Other: Displays the last 10 dialed numbers for quick
selection.
5.Transfer: Transfer a call to another extension.
2.Answer: Answer a call.
7.End: Terminate a call.
3.Hold: Place a call on hold.
8.Call Line: When a call is placed or received, the call line selector
will automatically select a call and provide the name of the party
(if available).
4.Voicemail: Dial voicemail.
6.3-Way: Initiate a 3-way conference call.
BUSINESS VOICE E DGE MOBILE PHONE APP
The Business VoiceEdge Mobile App integrates the Business VoiceEdge phone with your iPhone or Android.
Download from the App Store or Google Play.
Note: You must have a Business VoiceEdge Unified Communication seat to use this application,
and you will need your login credentials.
RESOURCES
Visit business.comcast.com/getstarted for additional resources, including the link to the Business VoiceEdge portal where you can
manage your individual features. Please contact your technical admin for assistance with individual features or to manage group features
such as Auto Attendants, Hunt Groups and call routing.
© 2015 Comcast. All rights reserved. QRG_VVX410_Rev. 6.15
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