Setting Up… VoiceMail

Setting Up… VoiceMail
Setting Up…
VoiceMail
Feature Description
VoiceMail provides your callers with the option to leave a private recorded message when you cannot
answer their call. You are able to create and select the customized greeting you wish to play, and have
your own password-protected access to listen to recorded messages and make changes to service
options. VoiceMail is available in all VoiceManager packages and IP Centrex service.
Solution
Maximize customer service and capture information left by callers when you are unable to answer your
phone. Increase business privacy and safeguard access to your voice mail messages through a unique
passcode.
Setup
Activate / Manage VoiceMail
To activate your voice mail
service from your office
phone:
1. Dial the Cox Voice Mail
Access Number for your
area that has been
provided by your Cox
Representative.
2. Review the tutorial for
steps on how to create
your password, record
your name, and record
your personal greeting.
(Note: Your password
must be between 4 and
7 digits in length.)
To activate your voice mail
service from a non-business
phone:
1. Check that you have
your temporary
password that has been
provided by your Cox
Representative and
follow steps #1-2 above.
Once you activate your
voice mail service, you can
make changes through a
Telephone User Interface or
MyAccount.
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Setting Up…
VoiceMail
1. From the Voicemail
Portal Tools menu, click
the Messaging Controls
option.
2. Click the Voice Portal
Password link.
3. Click Voice Mailbox
Passcode Management
Preferences.
4. Enter your new
passcode in the Type
New Passcode field and
enter it again in the Retype new passcode
field.
5. Click the OK button to
save.
6. Use the Voice Mailbox
Preferences window to
modify your mailbox
configuration.
7. From the Voicemail
Portal Tools menu, click
the Messaging Controls
option.
8. Click the Voicemail
Preferences link.
9. Click the Voice mailbox
status on or off button;
select how you want to
manage incoming calls
in the Voice call
preferences section; and
choose the number of
rings you want before
the caller hears your
greeting in the Number
of rings before greeting
drop-down menu.
10. Click the Save button.
11. Assign your voicemail
greeting from the
Messaging Controls
window.
12. Click the Greeting link.
13. Click the radio button to
the left of the greeting
you want callers to hear.
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Setting Up…
VoiceMail
14. Click the Save button.
NOTE: You can record your
greetings by calling your
voice mailbox; however, you
cannot create or modify a
greeting on this page.
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