troubleshooting wireless keyboard and mouse issues

troubleshooting wireless keyboard and mouse issues
TROUBLESHOOTING WIRELESS
KEYBOARD AND MOUSE ISSUES IN
WINDOWS
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If your wireless keyboard or mouse stop responding properly or seem a bit sluggish when you're using
them there are a number of possible solutions. With our guide you'll soon be back in full control.
It should take
under 15 mins
1
Article
Ease
WHAT YOU'LL NEED
Wireless
router
Computer
The Knowhow
1. Check the Wireless Receiver
Most wireless keyboards and mice connect via a small wireless USB receiver. Make sure this is properly
connected to the PC or try it in a different USB port. These often need to be connected directly to the PC,
not via a hub or a USB port on another device such as a monitor.
2. Batteries
Low battery power is often the cause of this issue. Inserting new batteries will improve the signal strength.
3. Synchronising
Your keyboard and mouse may have become de-synchronised with the receiver.
Press the synchronisation button on the receiver. A light should flash to show you it's looking for
devices
Press the synchronisation button on the mouse or keyboard - this is normally located on the bottom
After a few seconds, the receiver will detect the device and synch to it
Repeat these steps with the other device.
4. Wireless Interference
Signals from other wireless devices, such as phones, can interfere or block your keyboard or mouse's
wireless signal.
The signal can also be blocked by interference from microwaves, metal objects or other electronic devices.
5. Drivers
There may be a new driver for your device. Check the manufacturer's website and download the latest
update. Installing this will ensure your computer has the latest version of the software it needs to use your
keyboard and mouse, and will also overwrite any errors in the old driver.
You may need to resynchronise your devices again after updating the driver.
6. Restart your system
If you are still having problems after trying all these steps, restarting the computer refreshes the settings
and drivers. This resolves most remaining issues.
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