Lenovo Limited Warranty
Lenovo Limited Warranty
This Lenovo Limited Warranty consists of the following parts:
Part 1 – General Terms
Part 2 – Country-specific Terms
Part 3 – Warranty Service Information
The terms of Part 2 replace or modify terms of Part 1 as specified for a particular country.
Part 1 – General Terms
This Lenovo Limited Warranty applies only to Lenovo hardware products you purchased for your own use and not for resale.
This Lenovo Limited Warranty is available in other languages at www.lenovo.com/warranty.
What this Warranty Covers
Lenovo warrants that each Lenovo hardware product that you purchase is free from defects in materials and workmanship
under normal use during the warranty period. The warranty period for the product starts on the original date of purchase as
shown on your sales receipt or invoice or as may be otherwise specified by Lenovo. The warranty period and type of warranty
service that apply to your product are as specified in “Part 3 - Warranty Service Information” below. This warranty only applies
to products in the country or region of purchase.
THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION
OF EXPRESS OR IMPLIED WARRANTIES, THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH
WARRANTIES APPLY ONLY TO THE EXTENT AND FOR SUCH DURATION AS REQUIRED BY LAW AND ARE LIMITED IN
DURATION TO THE WARRANTY PERIOD. AS SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON THE
DURATION OF AN IMPLIED WARRANTY, THE ABOVE LIMITATION ON DURATION MAY NOT APPLY TO YOU.
How to Obtain Warranty Service
If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Lenovo
or a Lenovo approved Service Provider. A list of approved Service Providers and their telephone numbers is available at: www.
lenovo.com/support/phone.
Warranty service may not be available in all locations and may differ from location to location. Charges may apply outside a
Service Provider’s normal service area. Contact a local Service Provider for information specific to your location.
Customer Responsibilities for Warranty Service
Before warranty service is provided, you must take the following steps:
1. follow the service request procedures specified by the Service Provider
2. backup or secure all programs and data contained in the product
3. provide the Service Provider with all system keys or passwords
4. provide the Service Provider with sufficient, free, and safe access to your facilities to perform service
5. remove all data, including confidential information, proprietary information and personal information, from the product or,
if you are unable to remove any such information, modify the information to prevent its access by another party or so that
it is not personal data under applicable law. The Service Provider shall not be responsible for the loss or disclosure of any
data, including confidential information, proprietary information, or personal information, on a product returned or accessed
for warranty service
6. remove all features, parts, options, alterations, and attachments not covered by the warranty ensure that the product or part
is free of any legal restrictions that prevent its replacement
7. if you are not the owner of a product or part, obtain authorization from the owner for the Service Provider to provide
warranty service
What Your Service Provider Will Do to Correct Problems
When you contact a Service Provider, you must follow the specified problem determination and resolution procedures.
The Service Provider will attempt to diagnose and resolve your problem by telephone, e-mail or remote assistance. The Service
Provider may direct you to download and install designated software updates.
Some problems may be resolved with a replacement part that you install yourself called a “Customer Replaceable Unit” or
“CRU.” If so, the Service Provider will ship the CRU to you for you to install.
If your problem cannot be resolved over the telephone; through the application of software updates or the installation of a
CRU, the Service Provider will arrange for service under the type of warranty service designated for the product under “Part
3 - Warranty Service Information” below.
If the Service Provider determines that it is unable to repair your product, the Service Provider will replace it with one that is at
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least functionally equivalent.
If the Service Provider determines that it is unable to either repair or replace your product, your sole remedy under this Limited
Warranty is to return the product to your place of purchase or to Lenovo for a refund of your purchase price.
Replacement Products and Parts
When warranty service involves the replacement of a product or part, the replaced product or part becomes Lenovo’s property
and the replacement product or part becomes your property. Only unaltered Lenovo products and parts are eligible for
replacement. The replacement product or part provided by Lenovo may not be new, but it will be in good working order and at
least functionally equivalent to the original product or part. The replacement product or part shall be warranted for the balance
of the period remaining on the original product.
Use of Personal Contact Information
If you obtain service under this warranty, you authorize Lenovo to store, use and process information about your warranty service
and your contact information, including name, phone numbers, address, and e-mail address. Lenovo may use this information
to perform service under this warranty. We may contact you to inquire about your satisfaction with our warranty service or to
notify you about any product recalls or safety issues. In accomplishing these purposes, you authorize Lenovo to transfer your
information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose it where
required by law. Lenovo’s privacy policy is available at www.lenovo.com/.
What this Warranty Does not Cover
This warranty does not cover the following: uninterrupted or error-free operation of a product loss of, or damage to, your data
by a product
any software programs, whether provided with the product or installed subsequently
failure or damage resulting from misuse, abuse, accident, modification, unsuitable physical or operating environment, natural
disasters, power surges, improper maintenance, or use not in accordance with product information materials
damage caused by a non-authorized service provider
failure of, or damage caused by, any third party products, including those that Lenovo may provide or integrate into the
Lenovo product at your request
any technical or other support, such as assistance with “how-to” questions and those regarding product set-up and
installation products or parts with an altered identification label or from which the identification label has been removed
Limitation of Liability
Lenovo is responsible for loss or damage to your product only while it is in the Service Provider’s possession or in transit, if the
Service Provider is responsible for the transportation.
Neither Lenovo nor the Service Provider is responsible for loss or disclosure of any data, including confidential information,
proprietary information, or personal information, contained in a product.
UNDER NO CIRCUMSTANCES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET
FORTH HEREIN, SHALL LENOVO, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR
ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY AND REGARDLESS OF WHETHER THE CLAIM
IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY: 1) THIRD
PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS, DAMAGE OR DISCLOSURE OF YOUR DATA; 3) SPECIAL,
INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS,
BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. IN NO CASE SHALL THE TOTAL LIABILITY OF LENOVO,
ITS AFFILIATES, SUPPLIERS, RESELLERS OR SERVICE PROVIDERS FOR DAMAGES FROM ANY CAUSE EXCEED THE
AMOUNT OF ACTUAL DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT PAID FOR THE PRODUCT.
THE FOREGOING LIMITATIONS DO NOT APPLY TO DAMAGES FOR BODILY INJURY (INCLUDING DEATH), DAMAGE TO
REAL PROPERTY OR DAMAGE TO TANGIBLE PERSONAL PROPERTY FOR WHICH LENOVO IS LIABLE UNDER LAW.
AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Your Other Rights
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS ACCORDING TO THE APPLICABLE
LAWS OF YOUR STATE OR JURISDICTION. YOU MAY ALSO HAVE OTHER RIGHTS UNDER A WRITTEN AGREEMENT WITH
LENOVO. NOTHING IN THIS WARRANTY AFFECTS STATUTORY RIGHTS, INCLUDING RIGHTS OF CONSUMERS UNDER
LAWS OR REGULATIONS GOVERNING THE SALE OF CONSUMER GOODS THAT CANNOT BE WAIVED OR LIMITED BY
CONTRACT.
Part 2 – Country-specific Terms
Australia
“Lenovo” means Lenovo (Australia & New Zealand) Pty Limited ABN 70 112 394 411. Level 4, 12 Help Street, Chatswood NSW
2057. Telephone: +61 2 8003 8200. Email: lensyd_au@lenovo.com
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The following replaces the equivalent section in Part 1:
What this Warranty Covers:
This Limited Warranty covers defects in materials or workmanship for the hardware product discovered through normal use
during the warranty period. If the product fails due to a covered defect during the warranty period, Lenovo will provide you a
remedy under this Limited Warranty. The warranty period for the product starts on the original date of purchase specified on
your sales receipt or invoice unless Lenovo informs you of a later start date in writing. The warranty period and type of warranty
service that apply to your product are set forth below in Part 3 - Warranty Service Information.
THE BENEFITS GIVEN BY THIS WARRANTY ARE IN ADDITION TO YOUR RIGHTS AND REMEDIES AT LAW, INCLUDING
THOSE UNDER THE AUSTRALIAN CONSUMER LAW.
We are required by the Australian Consumer Law to include the following statement:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a
replacement of refund for a major failure and compensation for any reasonably foreseeable loss or damage. You are also
entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount
to a major failure.
The following replaces the equivalent section in Part 1:
How to Obtain Warranty Service
If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting
Lenovo or a Lenovo approved Service Provider. A list of approved Service Providers and their telephone numbers is available at:
www.lenovo.com/support/phone
Warranty service may take longer for customers in certain areas. Contact a local Service Provider for information specific to your
location.
The following replaces the equivalent section in Part 1:
Customer Responsibilities for Warranty Service
Before warranty service is provided, Lenovo recommends that you take the following steps:
1. follow the service request procedures specified by the Service Provider backup or secure all programs and data contained
in the product provide the Service Provider with all system keys or passwords
2. provide the Service Provider with sufficient, free, and safe access to your facilities to perform service
3. remove all data, including confidential information, proprietary information and personal information, from the product or,
if you are unable to remove any such information, modify the information to prevent its access by another party or so that
it is not personal data under applicable law. The Service Provider shall not be responsible for the loss or disclosure of any
data, including confidential information, proprietary information, or personal information, on a product returned or accessed
for warranty service
4. remove all features, parts, options, alterations, and attachments not covered by the warranty ensure that the product or part
is free of any legal restrictions that prevent its replacement
5. if you are not the owner of a product or part, obtain authorization from the owner for the Service Provider to provide
warranty service
To the extent permitted by law, Lenovo is not responsible for loss suffered as a result of you failing to take one or more of the
steps listed above. Note that failure to undertake the steps listed above does not void your Lenovo Limited Warranty.
The following is inserted in Part 1 underneath the section titled “What Your Service Provider Will Do To Correct problems”:
Lenovo and Third-Party Software Support.
Lenovo will provide direct telephone support for installation and basic usage problems for core software applications on the
supported core software list found at www.lenovo.com/prioritysupport.
If Lenovo determines the performance of your product is related to a third-party software application on the collaborative support
software list found at www.lenovo.com/prioritysupport, Lenovo will recommend you contact the third party software supplier
and provide a contact number if possible.
The service provided by Lenovo under this section is limited to as described above. To the extent permitted by law, Lenovo is
not responsible for third-party software or the acts or omissions of any software supplier.
The following replaces the same section in Part 1:
Replacement Products and Parts:
When warranty service involves the replacement of a product or part, the replaced product or part becomes Lenovo’s property
and the replacement product or part becomes your property. Only unaltered Lenovo products and parts are eligible for
replacement. The replacement product or part provided by Lenovo may not be new, but it will be in good working order and at
least functionally equivalent to the original product or part. The replacement product or part shall be warranted for the balance of
the period remaining on the original product. Products and parts presented for repair may be replaced by refurbished products
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or parts of the same type rather than being repaired. Refurbished parts may be used to repair the product; and repair of the
product may result in loss of data, if the product is capable of retaining user-generated data.
The following replaces the equivalent section in Part 1:
Use of Personal Contact Information:
If you obtain service under this warranty, your contact information, including name, phone numbers, address, and e-mail address
may be collected by Lenovo from you directly or from our authorized service providers and used in connection with performing
Warranty Service. We may also contact you to inquire about your satisfaction with our warranty service or to notify you about
any product recalls or safety issues. In accomplishing these purposes, we may provide your information to a third party or
related entity we use to support us in providing the Warranty Service. These third parties and related entities may be located
outside Australia. The relevant countries change from time to time (eg, as we change our third party support arrangements)
and it is not practicable to list those countries here. We require all parties to whom we disclose your contact information to only
use that information for the purpose of supporting us to provide the Warranty Service and to take appropriate steps to protect
your contact information from unauthorized use or disclosure. We may also disclose your contact information where required
or permitted by law. Lenovo’s privacy policy is available at http://www.lenovo.com/privacy/au/en/. Our policy contains details
about our process for managing any queries or complaints regarding handling personal information.
Lenovo will be unable to provide the Warranty Service if you refuse to provide your information or do not wish us to provide your
information to parties we use to provide the service. You have the right to access your personal contact information and request
correction of any errors in it pursuant to the Privacy Act 1988 by contacting Lenovo.
The following replaces the equivalent section in Part 1:
Limitation of Liability:
To the extent permitted by law, Lenovo is responsible for loss or damage to your product only while it is in the Service Provider’s
possession or in transit (where the Service Provider is responsible for the transportation).
To the extent permitted by law, neither Lenovo nor the Service Provider is responsible for loss or disclosure of any data, including
confidential information, proprietary information, or personal information, contained in a product.
TO THE EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES SHALL LENOVO, ITS AFFILIATES, SUPPLIERS,
RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR
POSSIBILITY AND REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, STRICT
LIABILITY OR OTHER THEORY OF LIABILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS, DAMAGE
OR DISCLOSURE OF YOUR DATA; 3) SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES,
INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. IN NO
CASE SHALL THE TOTAL LIABILITY OF LENOVO, ITS AFFILIATES, SUPPLIERS, RESELLERS OR SERVICE PROVIDERS FOR
DAMAGES FROM ANY CAUSE EXCEED THE AMOUNT OF ACTUAL DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT
PAID FOR THE PRODUCT.
THE FOREGOING LIMITATIONS DO NOT APPLY TO DAMAGES FOR BODILY INJURY (INCLUDING DEATH), DAMAGE TO
REAL PROPERTY OR DAMAGE TO TANGIBLE PERSONAL PROPERTY FOR WHICH LENOVO IS LIABLE UNDER LAW.
The following replaces the equivalent section in Part 1:
Your Other Rights:
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU ALSO HAVE OTHER RIGHTS AT LAW, INCLUDING UNDER
THE AUSTRALIAN CONSUMER LAW. NOTHING IN THIS WARRANTY AFFECTS STATUTORY RIGHTS OR RIGHTS AT LAW,
INCLUDING RIGHTS THAT CANNOT BE WAIVED OR LIMITED BY CONTRACT.
New Zealand
The following is added to the same section in Part 1:
Use of Personal Information:
Lenovo will not be able to perform our service under this warranty if you refuse to provide your information or do not wish
us to transfer your information to our agent or contractor. You have the right to access your personal information and
request correction of any errors in it pursuant to the Privacy Act 1993 by contacting Lenovo (Australia & New Zealand) Pty
Limited ABN 70 112 394 411. Address: Level 4, 12 Help Street, Chatswood NSW 2057. Telephone: +61 2 8003 8200.
Email:lensyd_au@lenovo.com
Bangladesh, Cambodia, India, Indonesia, Nepal, Philippines, Vietnam and Sri Lanka
The following is added to Part 1:
Dispute Resolution
Disputes arising out of or in connection with this warranty shall be finally settled by arbitration held in Singapore. This warranty
shall be governed, construed and enforced in accordance with the laws of Singapore, without regard to conflict of laws. If you
acquired the product in India, disputes arising out of or in connection with this warranty shall be finally settled by arbitration held
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in Bangalore, India. Arbitration in Singapore shall be held in accordance with the Arbitration Rules of Singapore International
Arbitration Center (“SIAC Rules”) then in effect. Arbitration in India shall be held in accordance with the laws of India then in effect.
The arbitration award shall be final and binding on the parties without appeal. Any award shall be in writing and set forth the
findings of fact and the conclusions of law. All arbitration proceedings, including all documents presented in such proceedings
shall be conducted in the English language. The English language version of this warranty prevails over any other language
version in such proceedings.
European Economic Area (EEA)
The following is added to Part 1:
Customers in the EEA may contact Lenovo at the following address: EMEA Service Organisation, Lenovo (International) B.V.,
Floor 2, Einsteinova 21, 851 01, Bratislava, Slovakia. Service under this warranty for Lenovo hardware products purchased in
EEA countries may be obtained in any EEA country in which the product has been announced and made available by Lenovo.
Russia
The following is added to Part 1:
Product Service Life
The product service life is four (4) years from the original date of purchase.
Part 3 - Warranty Service Information
Product Type
Country or Region of Purchase
Warranty Period
Type of Warranty Service
If required, the Service Provider will provide repair or exchange service depending on the type of warranty service specified for
your product and the available service. Scheduling of service will depend upon the time of your call, parts availability, and other
factors.
Types of Warranty Service
1. Customer Replaceable Unit (“CRU”) Service
Under CRU Service, the Service Provider will ship CRUs to you at its cost for installation by you. CRU information and
replacement instructions are shipped with your product and are available from Lenovo at any time upon request. CRUs
that are easily installed by you are called “Self-service CRUs”. “Optional-service CRUs “are CRUs that may require some
technical skill and tools. Installation of Self- service CRUs is your responsibility. You may request that a Service Provider
install Optional-service CRUs under one of the other types of warranty service designated for your product. An optional
service offering may be available for purchase from a Service Provider or Lenovo under which Self-service CRUs would be
installed for you. You may find a list of CRUs and their designation in the publication that was shipped with your product or
at www.lenovo.com/CRUs. The requirement to return a defective CRU, if any, will be specified in the instructions shipped
with a replacement CRU. When return is required: 1) return instructions, a prepaid return shipping label, and a container will
be included with the replacement CRU; and 2) you may be charged for the replacement CRU if the Service Provider does
not receive the defective CRU from you within thirty (30) days of your receipt of the replacement CRU.
2. On-site Service
Under On-Site Service, a Service Provider will either repair or exchange the product at your location. You must provide a
suitable working area to allow disassembly and reassembly of the product. Some repairs may need to be completed at a
service center. If so, the Service Provider will send the product to the service center at its expense.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a designated service center, with shipping
at the expense of the Service Provider. You are responsible for disconnecting the product and packing it in a shipping
container provided to you to return your product to a designated service center. A courier will pick up your product and
deliver it to the designated service center. The service center will return the product to you at its expense.
4. Product Exchange Service
Under Product Exchange Service, Lenovo will ship a replacement product to your location. You are responsible for its
installation and verification of its operation. The replacement product becomes your property in exchange for the failed
product, which becomes the property of Lenovo. You must pack the failed product in the shipping carton in which you
received the replacement product and return it to Lenovo. Transportation charges, both ways, shall be at Lenovo’s expense.
If you fail to use the carton in which the replacement product was received, you may be responsible for any damage to the
failed product occurring during shipment. You may be charged for the replacement product if Lenovo does not receive the
failed product within thirty (30) days of your receipt of the replacement product.
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