user manual - CNET Content Solutions

user manual - CNET Content Solutions
If you have any questions or comments relating to Samsung products, please
contact the SAMSUNG customer care centre.
Customer Care Centre
Web Site
0818 717100
0330 SAMSUNG (7267864)
Ultra High Definition
user manual
Thank you for purchasing this Samsung
To receive more complete service,
please register your product at
Model ______ Serial No. __________
‘This Nanum Gothic Eco font is provided by NAVER’
© 2014 Samsung Electronics Co., Ltd. All rights reserved.
[HU6900-XU]BN68-06101G-00ENG.indb 1
Warning! Important Safety Instructions
(Please read the appropriate section that corresponds to the marking on
your Samsung product before attempting to install the product.)
This symbol indicates that high voltage is
present inside. It is dangerous to make any
kind of contact with any internal part of this
This symbol alerts you that important literature
concerning operation and maintenance has
been included with this product.
The slots and openings in the cabinet and in the back or bottom are provided for necessary ventilation. To ensure reliable
operation of this apparatus, and to protect it from overheating, these slots and openings must never be blocked or covered.
-- Do not cover this apparatus in a confined space, such as a bookcase or built-in cabinet, unless proper ventilation is
-- Do not place this apparatus near or over a radiator or heat resistor, or where it is exposed to direct sunlight.
-- Do not place a vessel containing water (vases etc.) on this apparatus, as this can result in a risk of fire or electric shock.
Do not expose this apparatus to rain or place it near water (near a bathtub, washbowl, kitchen sink, or laundry tub, in a wet
basement, or near a swimming pool etc.). If this apparatus accidentally gets wet, unplug it and contact an authorised dealer
immediately. Make sure to pull out the power cord from the outlet before cleaning.
This apparatus use batteries. In your community there might be regulations that require you to dispose of these batteries
properly under environmental considerations. Please contact your local authorities for disposal or recycling information.
Do not overload wall outlets, extension cords or adaptors beyond their capacity, since this can result in fire or electric shock.
Power-supply cords should be routed so that they are not likely to be walked on or pinched by items placed upon or against
them, paying particular attention to cords at plug end, adaptors and the point where they exit from the appliance.
To protect this apparatus from a lightning storm, or when it is left unattended and unused for long periods of time, unplug
it from the wall outlet and disconnect the antenna or cable system. This will prevent damage to the set due to lightning and
power line surges.
Before connecting the AC power cord to the DC adaptor outlet, make sure the voltage designation of the DC adaptor
corresponds to the local electrical supply.
Never insert anything metallic into the open parts of this apparatus. Doing so may create a danger of electric shock.
To avoid electric shock, never touch the inside of this apparatus. Only a qualified technician should open this apparatus.
Make sure to plug the power cord in until it is firmly inserted. When removing the power cord, make sure to hold the power
plug when pulling the plug from the outlet. Do not touch the power cord with wet hands.
If this apparatus does not operate normally - in particular, if there are any unusual sounds or smells coming from it - unplug it
immediately and contact an authorised dealer or service centre.
Be sure to pull the power plug out of the outlet if the TV is to remain unused or if you are to leave the house for an extended
period of time (especially when children, elderly or disabled people will be left alone in the house).
-- Accumulated dust can cause an electric shock, an electric leakage or a fire by causing the power cord to generate sparks
and heat or the insulation to deteriorate.
Be sure to contact an authorised service centre, when installing your set in a location with heavy dust, high or low
temperatures, high humidity, chemical substances and where it operates for 24 hours such as the airport, the train station
etc. Failure to do so may cause serious damage to your set.
Use only a properly grounded plug and receptacle.
-- An improper ground may cause electric shock or equipment damage. (Class l Equipment only.)
To disconnect the apparatus from the mains, the plug must be pulled out from the mains socket, therefore the mains plug
shall be readily operable.
Do not allow children to hang onto the product.
Store the accessories (battery, etc.) in a location safely out of the reach of children.
Do not install the product in an unstable location such as a shaky self, a slanted floor or a location exposed to vibration.
Do not drop or impart any shock to the product. If the product is damaged, disconnect the power cord and contact a service
Unplug the power cord from the power outlet and wipe the product using a soft, dry cloth. Do not use any chemicals such
as wax, benzene, alcohol, thinners, insecticide, aerial freshener, lubricant or detergent. This may damage the appearance or
erase the printing on the product.
Apparatus shall not be exposed to dripping or splashing.
Do not dispose of batteries in a fire.
Do not short circuit, disassemble or overheat the batteries.
Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type.
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Features of your new TV
This new feature enables you to view 3D content.
This TV features Smart Hub, a multi-purpose entertainment and family centre. With Smart
Hub, users can surf the web, download applications, and stay in touch with family and friends
through social networking services. In addition, you can enjoy photo, video, and music files
stored on external storage devices.
Press the ™ button to launch Smart Hub. Choose a service using the displayed panels.
Games: You can view all game apps provided by Smart Hub and download and play
a desired game. In addition, you can manage games that you have downloaded or
purchased with your Samsung Account.
SAMSUNG APPS: Download and install applications such as Web Browser.
On TV: On TV recommends TV programmes based on their popularity or your personal
preferences (Depending on the country).
FILMS AND TV SHOWS: Purchase and watch movies and series without a separate external
device (Depending on the country).
MULTIMEDIA: Play photo, video and music files from all compatible devices.
Anynet+ (HDMI-CEC)
This allows you to control all connected Samsung devices that support Anynet+ with your
Samsung TV’s remote control.
Provides a detailed, on-screen user manual built into your TV. (page 28)
Voice Control
You can access and select certain menu options and functions using voice commands.
* The figures and illustrations in this User Manual are provided for reference only and may
differ from the actual product appearance. The product design and specifications may change
without notice. CIS languages (Russian, Ukrainian, Kazakhs) are not available for this product,
since this is manufactured for customers in the EU region.
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01 What's in the Box?
02 Assembling the TV
Attaching the TV to the Stand
Mounting the TV on the Wall Using the Wall Mount Kit (Optional)
Providing Proper Ventilation for Your TV
10 Securing the TV to the Wall
10 Arrange the cables using the Cable Holder
03 Connections and Remote Control
11 Connecting devices to your TV
12 Connecting to a Network
14 TV Upgrade using UHD Evolution Kit
(sold separately)
15 Connecting to a COMMON INTERFACE slot (Your TV viewing Card Slot)
18 Remote Control
19 Samsung Smart Control
04 Performing the initial setup
20 Turning on the TV
21 Initial setup
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05 Selecting Connected Devices
06 Using the Samsung Smart Control
23 Using the Samsung Smart Control
27 Controlling External Devices with the TV Remote (Universal Remote Setup)
07 Getting more details.
28 Viewing more TV features
08 Troubleshooting and Maintenance
30 Troubleshooting
31 Cautions about the Eco Sensor and Screen Brightness
32 What is Remote Support?
32 Storage and Maintenance
09 Specifications and other information
33 TV Specifications
34 Licences
36 Warranty Card
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01What's in the Box?
Samsung Smart Control & Batteries (AA x 2)
Regulatory Guide
Remote Control & Batteries (AAA x 2)
Power Cord
User Manual
CI Card Adapter
IR Extender Cable
-- Please make sure the following items are included with your TV. If any items are missing,
contact your dealer.
-- The items’ colours and shapes may vary depending on the models.
-- Cables not included can be purchased separately.
-- Check for any accessories hidden behind or in the packing materials when opening the box.
An administration fee may be charged if either
(a) an engineer is called out at your request and there is no defect with the product (i.e.
where the user manual has not been read).
(b) you bring the unit to a repair centre and there is no defect with the product (i.e. where
the user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
Warning: Screens can be damaged from
direct pressure when handled incorrectly. We
recommend lifting the TV at the edges, as shown.
Don't Touch
This Screen!
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02Assembling the TV
Attaching the TV to the Stand
X 8 (M4 X L14)
Make sure you have all the accessories shown, and that you assemble the stand following the
provided assembly instructions.
Mounting the TV on the Wall Using the Wall
Mount Kit (Optional)
If you mount this product on a wall, it should be mounted only as recommended
by the manufacturer. Unless it is correctly mounted, the product may slide or fall,
causing serious injury to a child or adult, and serious damage to the product.
Installing the Wall Mount Kit
The wall mount kit (sold separately) lets you mount the TV on the wall.
For detailed information about installing the wall mount, refer to the instructions provided
with the wall mount. We recommend that you contact a technician for assistance when
installing the wall mount bracket. We do not advise you to do it yourself. Samsung Electronics
is not responsible for any damage to the product or injury to yourself or others if you select to
install the wall mount on your own.
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Wall Mount Kit Specifications (VESA)
The wall mount kit is not supplied, but is sold separately. Install your wall mount on a solid
wall perpendicular to the floor. When attaching the wall mount to other building materials,
please contact your nearest dealer. If the product is installed on a ceiling or slanted wall, it may
fall and result in severe personal injury.
-- Standard dimensions for wall mount kits are shown in the table below.
-- When purchasing our wall mount kit, a detailed installation manual and all parts necessary
for assembly are provided.
-- Do not use screws that do not comply with the VESA standard screw specifications.
-- Do not use screws that are longer than the standard dimension or do not comply with the
VESA standard screw specifications. Screws that are too long may cause damage to the
inside of the TV set.
-- For wall mounts that do not comply with the VESA standard screw specifications, the
length of the screws may differ depending on the wall mount specifications.
-- Do not fasten the screws that are too strongly; this may damage the product or cause the
product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents.
-- Samsung is not liable for product damage or personal injury when a non-VESA or nonspecified wall mount is used or the consumer fails to follow the product installation
-- Do not mount the TV at more than a 15 degree tilt.
VESA Spec.
(A * B)
200 X 200
50 ~ 55
400 X 400
Do not install your Wall Mount Kit while your TV is turned on. It may result in
personal injury due to electric shock.
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Providing Proper Ventilation for Your TV
When you install your TV, maintain a distance of at least 10 cm between the TV and other
objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper
ventilation may result in a fire or a problem with the product caused by an increase in its
internal temperature.
If you use parts provided by another manufacturer, it may cause difficulties with the product
or result in injury caused by the product falling.
-- Whether you install your TV using a stand or a wall-mount, we strongly recommend you
use parts provided by Samsung Electronics only.
Installation with a stand.
10 cm
10 cm
10 cm
Installation with a wall-mount.
10 cm
10 cm
10 cm
10 cm
Other Cautions
-- The actual appearance of the TV may differ from the images in this manual, depending on
the model.
-- Be careful when you touch the TV. Some parts can be somewhat hot.
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Securing the TV to the Wall
Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In
particular, ensure that your children do not hang on to or destabilize the TV. Doing
so may cause the TV to tip over, resulting in serious injuries or death. Follow all safety
precautions provided in the Safety Flyer included with your TV. For added stability and
safety, you can purchase and install the anti-fall device as described below.
To Avoid the TV from Falling
1. Put the screws into the clamps and firmly fasten them into
the wall. Confirm that the screws have been firmly installed
into the wall.
-- You may need additional material such as anchors
depending on the type of wall.
-- Since the necessary clamps, screws, and string are not
supplied, please purchase these additionally.
2. Remove the screws from the centre back of the TV, put the
screws into the clamps, and then fasten the screws into the
TV again.
-- Screws may not be supplied with the product. In this case,
please purchase screws of the following specifications.
-- Screw Specifications : For a 40 ~ 55 inches: M8
3. Connect the clamps fixed into the TV and the clamps fixed
onto the wall with a strong cable and then tie the string
-- Install the TV close to the wall so that it does not fall backwards.
-- It is safe connecting the string so that the clamps fixed onto the wall are equal to or
lower than the clamps fixed on the TV.
-- Untie the string before moving the TV.
4. Verify that all connections are properly secured. Periodically check connections for any
sign of damage. If you have any doubt about the security of your connections, contact a
professional installer.
Arrange the cables using the Cable Holder
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03Connections and Remote
Connecting devices to your TV
You can connect various external devices using the connectors located at the back of the
product. Check the connectors and then refer to the Quick Guide for more instructions on
supported external devices.
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Connecting to a Network
Connecting the TV to a network gives you access to online services such as the Smart Hub, as
well as software updates.
-- The shape of the rear panel differs among the models.
Network Connection - Wireless
Connect the TV to the Internet using a standard router or modem.
Wireless IP Router or Modem
with a DHCP Server
The LAN Port
on the Wall
LAN Cable (Not Supplied)
Network Connection - Wired
There are three main ways to connect your TV to your network using cable, depending on
your network setup. They are illustrated starting below:
The LAN Port
on the Wall
TV Rear Panel
External Modem
(ADSL / VDSL / Cable TV)
Modem Cable
(Not Supplied)
LAN Cable
(Not Supplied)
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The LAN Port
on the Wall
TV Rear Panel
External Modem
(ADSL / VDSL / Cable TV)
Modem Cable
(Not Supplied)
IP Router with a
DHCP Server
LAN Cable
(Not Supplied)
LAN Cable
(Not Supplied)
TV Rear Panel
The LAN Port
on the Wall
LAN Cable (Not Supplied)
-- The TV does not support network speeds less than or equal to 10Mbps.
-- Use Cat 7 cable for the connection.
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TV Upgrade using UHD Evolution Kit
(sold separately)
Connecting UHD Evolution Kit (sold separately) to a Samsung TV will allow you to enjoy
the latest features and content without having to purchase a new TV. Experience the latest
features and services offered by Samsung Electronics via UHD Evolution Kit.
-- UHD Evolution Kit is sold separately. Purchasing UHD Evolution Kit will allow you to
upgrade the software to the version from the year in which your UHD Evolution Kit was
released. However, an UHD Evolution Kit may not be available, depending on the product.
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Connecting to a COMMON INTERFACE slot
(Your TV viewing Card Slot)
-- Turn the TV off to connect or disconnect a CI card or CI card adapter.
Attaching the CI Card Adapter
-- A CI Card Adapter that lets the TV use two different CI Cards
is available, depending on the model.
Attach the adapter as shown.
-- To install the CI CARD Adapter, please remove the sticker
attached to the TV.
To connect the CI CARD Adapter, follow these steps.
-- We recommend attaching the adapter before installing the
wall mount, or inserting the “CI or CI+ CARD”.
1. Insert the CI CARD Adapter into the two holes on the product 1.
-- Please locate the two holes at the back of the TV next to the COMMON INTERFACE port.
2. Connect the CI CARD Adapter to the COMMON INTERFACE port on the product 2.
3. Insert the “CI or CI+ CARD”.
We recommend that you attach the CI Card adapter and insert the CI card (viewing
card) before you mount the TV on the wall because it may be difficult and
dangerous to do this when it is on the wall.
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Using the “CI or CI+ CARD”
To watch paid channels, the “CI or CI+ CARD” must be
-- If you don’t insert the “CI or CI+ CARD”, some
channels will display the “Scrambled Signal”
-- The pairing information containing a telephone
number, the “CI or CI+ CARD” ID, the Host ID, and
other information will be displayed in about 2~3
minutes. If an error message is displayed, please
contact your service provider.
-- When the configuration of channel information has finished, the message “Updating
Completed” is displayed, indicating the channel list is updated.
-- You must obtain a “CI or CI+ CARD” from a local cable service provider.
-- When removing the “CI or CI+ CARD”, carefully pull it out as dropping the “CI or CI+ CARD”
may damage it.
-- Insert the “CI or CI+ CARD” in the direction marked on the card.
-- The location of the COMMON INTERFACE slot may differ depending on the model.
-- A “CI or CI+ CARD” is not supported in some countries and regions, therefore, check with
your authorised dealer.
-- If you have any problems, please contact a service provider.
-- Insert the “CI or CI+ CARD” that supports the current aerial settings. The screen will be
distorted or will not be visible.
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Inserting Batteries into Remote Control (Battery size: AAA)
Match the polarities of the batteries to the symbols in the battery compartment.
-- The colour and shape may vary depending on the model.
-- Use the remote control within 7 m of the TV.
-- Bright lights may affect the performance of the remote control. Avoid using the remote
control near special fluorescent lights or neon signs.
1. Gently pull on the battery cover's notch and then remove the cover completely once it
comes loose.
2. Insert 2 AAA alkaline batteries, making sure to align the positive and negative polarities
3. Place the battery cover on the remote control and insert the cover into the remote control.
4. Slide the battery cover in the order shown so that the cover is completely attached to the
remote control.
Inserting Batteries into Samsung Smart Control
To use Samsung Smart Control, first refer to the figure below and insert batteries into the unit.
1. Gently pull on the battery cover's notch and then remove the cover completely once it
comes loose.
2. Insert 2 AA alkaline batteries, making sure to align the positive and negative polarities
3. Place the battery cover on the remote control and insert the top part of the cover into the
remote control.
4. Press the catches on both sides of the battery cover in the order shown so that the cover is
completely attached to the remote control.
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Remote Control
Learn where the function buttons are on your remote, such as: SOURCE, MUTE, Y, < P
-- This remote control has Braille points on the Power, Channel, and Volume buttons and can be
used by visually impaired persons.
-- Your TV also comes with a Samsung Smart Control. For information about the Samsung
Smart Control, refer to page 19.
Turns the TV on and off.
Displays and selects available
connected devices.
Gives direct access to channels.
Returns to the previous
Alternately selects Teletext ON
Double, Mix or OFF.
Cuts off the sound temporarily.
Adjusts the volume.
Changes channels.
Displays a channel list for
quick and convenient channel
Brings up Smart Hub
applications. Refer to the
e-Manual chapter, Smart Features
> Smart Hub.
Opens the OSD (Menu).
Quickly selects frequently used
Displays the digital channel
broadcasting schedule.
Moves the cursor, selects the
on-screen menu items, and
changes the values seen on
the TV's menu.
Displays programme
information on the TV screen.
Exits the menu.
Returns to the previous menu.
REC: When the external HDD
Use these buttons according
to the directions on the TV
is connected, you can watch
and record programmes at the
same time.
E-MANUAL: Displays the
AD/SUBT.: Displays the
Accessibility Shortcuts.
': Stop.
Use these buttons with specific
features. Use these buttons
according to the directions on
the TV screen.
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Samsung Smart Control
-- Colours and shape may vary depending on the model.
-- For more information about "Using the Samsung Smart Control", refer to page 23.
With the virtual remote
control on the screen, you
can easily enter digits,
control content, and use
Changes the source. (page 22)
Turns the TV on/off. (page 20)
Press this button to use the
search window.
Starts voice recognition.
When the microphone icon
appears on the screen, say
a voice command into the
microphone. Say "Help" to
learn about basic usage and
voice commands.
-- Say a voice command
10cm to 15cm from the
microphone and at an
appropriate volume.
Changes the volume.
¢: Turns the
sound on/off.
AD: Press and hold
this button to bring
up the Accessibility
Shortcuts panel.
Select the options
to turn them on or
Changes the channel.
GUIDE: Displays the digital
channel broadcasting
CH.LIST: Press and hold to
launch the channel list.
-- Touchpad: Place a finger
on the touch pad and
move the Samsung Smart
Control. The pointer on
the screen moves in the
direction and as much
as the Samsung Smart
Control is moved. Press
the touchpad to run the
focused item. (page 25)
-- < > ¡ £: Moves the
pointer or focus.
Launches Smart Hub.
Pressing SMART HUB while
an application is running
terminates the application.
Colour button: Use these
colour buttons to access
additional options specific to
the feature in use.
-- MENU: Press and hold to
display a menu on the
-- REC: Press and hold to
record the broadcast
if external HDD is
-- INFO: Press and hold
to view information
about the current digital
channel or media file.
RETURN: Returns to the
previous menu. Additionally,
when you press this button
while watching TV, you can
return to the previous channel.
EXIT: Press and hold this
button to exit all currently
running applications.
Use these buttons with specific
features. Use these buttons
according to the directions on
the TV screen.
Enable Football Mode for
an optimal sports viewing
experience. For more
information, refer to the
M.SCREEN: You can split the
TV screen and use various
functions such as watching
TV, surfing the web,
watching video, and so on.
For more information, refer
to the e-Manual.
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04Performing the initial setup
-- The initial setup differs from model to model.
Turning on the TV
Turn on the TV using the P button on the remote control or TV panel.
-- The product colour and shape may vary depending on the model.
-- The TV’s Controller, a small joystick-like button at the right back of the TV, lets you control
the TV without the remote control.
Function menu
TV Controller
Remote control sensor
When you use the Samsung Smart Control, the
standby LED does not work (except the P button).
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Initial setup
The initial setup dialogue box appears when the TV is first activated. Follow the on-screen
instructions to finish the initial setup process such as selecting the menu language, scanning
channels, connecting to the network, and more. During each step, either make a choice
or skip the step. You can manually perform this process at a later time in the System > Setup
-- If you connect any external device to HDMI1 before starting initial setup, the source of your
live TV signal is set to STB. After finishing with this process, you will not be able to scan all
channels and stores them in the TV’s memory.
-- If you want to connect aerial cable to your TV, select Aerial. In this case, you will be able to
scan all channels and stores them in the TV’s memory.
Samsung's ‘On TV’ Recommendations Service
The On TV service recommends TV programmes based on their popularity or your personal
preferences. To enjoy the On TV service, please follow the steps below. (You must have an
Internet connection.)
1. Configure your TV: Select the TV source to be used for On TV.
Aerial: Freeview, Freesat, DVB-T/C/S
Set-top box: External Cable Box, External Satellite Box
2. Auto tuning channels: This step only occurs if ‘Aerial’ was selected in step 1.
3. Select a Service Provider: To select your preferred programme provider for On TV, enter your
postcode and select your Freeview, Freesat or external satellite television provider from the
displayed list.
4. Set-top Box Control Test: This test is to check if your TV remote is able to control your Set-top
Box. This step only occurs if ‘Set-top box’ was selected in step 1.
Password Change
System > Change PIN
To alter the default setting of the TV, change the password.
Changing the TV’s password.
1. Run Change PIN and then enter the current password in the password field. The default
password is “0-0-0-0”.
2. Enter a new password and then enter it again to confirm it. The password change is
-- If you forgot your PIN code, press the buttons in the following sequence to reset the PIN to
For the Standard Remote Control: In Standby mode: MUTE → 8 → 2 → 4 → POWER (On)
For the Samsung Smart Control: When the TV turns on: MUTE → Volume up → RETURN →
Volume down → RETURN → Volume up → RETURN
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05 Selecting Connected
You can select a connected external device using the SOURCE button.
For example, to switch to a gaming console connected to the second HDMI connector,
press SOURCE. From the Source list, select HDMI2 to change the input signal to HDMI mode.
Connector names may vary depending on the model.
-- For some compatible devices connected via SCART or HDMI sockets, the TV may
automatically select the correct source when this device is accessed. For this to work, the
HDMI Anynet+ system must be switched on (System > Anynet+ (HDMI-CEC)). Anynet+ will
also automatically power off compatible HDMI devices when the TV is switched off.
The following options are available in the Source screen:
Additional functions
Select a port connected to an external device, and press and hold the Enter button. The
following functions are available:
-- Available options for each connector may vary.
Edit Name
Rename devices connected to the TV for easier identification of external sources.
For example, you can designate a computer connected to the TV via an HDMI-DVI cable as
Alternatively, simply designate a computer connected to the TV via an HDMI cable as PC.
You can also designate an AV device connected to the TV via an HDMI-DVI cable as DVI
View detailed information about the connected devices.
Anynet+ (HDMI-CEC)
Displays a list of Anynet+ (HDMI-CEC)-compliant devices that are connected to the TV.
-- This option is only available when Anynet+ (HDMI-CEC) is On.
Disconnect USB Device
Used to safely remove a USB device connected to the TV. This option is only available when
a USB device has been selected.
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06 Using the Samsung Smart
Using the Samsung Smart Control
Samsung Smart Control makes it even easier and more convenient to use the TV. Pressing the
KEYPAD button displays a virtual remote control that allows you to easily enter digits, control
content, and activate functions on the screen.
-- For more information about virtual remote control, refer to the e-Manual.
-- The buttons on the virtual remote control may differ from the existing models.
-- We recommend using Samsung Smart Control at a distance of less than 6m. A usable
distance may differ depending on the wireless environmental conditions.
Pairing the Samsung Smart Control
To control the TV with Samsung Smart Control, you need to pair Samsung Smart Control to
the TV via Bluetooth. Pair Samsung Smart Control to the TV.
-- Samsung Smart Control can only be paired to a single TV.
Point Samsung Smart Control at the remote control sensor of the TV and press the TV button
to turn the TV on.
-- Remote control receiver’s location may vary depending on the model.
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Reconnecting the Samsung Smart Control
If the Samsung Smart Control stops operating or works abnormally, replace the batteries as
this may be due to insufficient battery power.
If the problem persists, follow the directions below:
1. Press both the RETURN button and the GUIDE button simultaneously for more than 3
-- You must place the Samsung Smart Control approximately 30cm ~ 40cm away from
the TV and ensure it is pointing towards the remote control receiver.
2. Connection image is displayed on the screen. And then, Samsung Smart Control is
connecting to TV automatically.
When you see this alarm icon on the screen...
Following alarm icon indicates Samsung Smart Control's
batteries are low. If the alarm icon pops up, replace the
batteries. Samsung recommends using alkaline batteries for a
longer operating life.
<Low battery Alarm Icon>
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Using the TV by Moving the Samsung Smart Control
The Samsung Smart Control has a motion sensor (gyro sensor) that allows you to easily control
the TV by holding and moving the Samsung Smart Control.
After placing the thumb on the touchpad, a pointer appears on the screen. Hold and move
the Samsung Smart Control. The pointer moves the same way the Samsung Smart Control is
moved. It's also possible to scroll up and down on scrollable screens.
- If you remove the finger from touchpad, the screen pointer disappears.
Using the TV with the Touchpad
- Navigate to the Menu > Support menu and select the Smart Control Tutorial option to learn
how to use the touchpad, following the on screen instructions.
- Refer to the e-Manual.
Moving the Focus/Pointer
Press the directional buttons (up, down, left, and right) to move the pointer or focus in the
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Menu Access & Item Selection
Press the touchpad. This lets you access the TV menu and its programme information or select
an item.
Displaying the Context-sensitive Menu on Smart Hub
Press and hold on the touch pad from the Smart Hub screen. The Options menu available to
the selected item appears.
-- The Options menu depends on the context.
Moving to the Smart Hub panel
On the Smart Hub screen, drag left or right on the touchpad. This will move the Smart hub
panels left or right.
Scrolling on the Web Browser
Drag up/down on the touchpad in the web browser screen. This scrolls through the web
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Controlling External Devices with the TV
Remote (Universal Remote Setup)
System > Universal Remote Setup
-- Availability depends on the specific model and area.
The universal remote control feature lets you control cable boxes, Blu-ray players, home
theatres, and other external devices connected to the TV using the TV's remote control. In
order to use the TV's remote control as a universal remote, you must first connect the IR
extender cable (included).
-- You can also use the Anynet+ (HDMI-CEC) function to operate some external Samsung
devices with your TV's remote control without any additional setup. For more information,
refer to the e-Manual.
-- Certain external devices connected to the TV may not support the universal remote feature.
Setting Up the Universal Remote Control
Connect the IR extender cable to the TV's IR output connector as shown in the diagram. Place
the transmitter end within 10 cm of the external device's receiver pointing in the direction of
the remote receiver. However, there must be no obstacles between the IR extender cable and
the external device. The presence of obstacles interferes with the transmission of the remote
control signal.
-- When you use an external device registered with the Universal Remote Control on the
Samsung Smart Control, you can use the external device without connecting an IR
extender cable. However, if you want to use an external device using Voice Control, be sure
to connect an IR extender cable.
10 cm
Controlling External Devices with the TV Remote
1. Turn on the external device to set up the universal remote function for, and bring up the
Source screen.
2. Select
Universal remote setup from the top of the screen. This initiates the universal
remote setup process.
3. Follow the on-screen instructions and register the external device.
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07Getting more details.
- For more information about the Samsung TV, refer to the e-Manual.
Viewing more TV features
The e-Manual contains more detailed information on the TV features.
How to access e-Manual :
Using the Remote Control: Press the E-MANUAL button on the Remote Control.
Using Samsung Smart Control: Press the KEYPAD button to display the e-Manual on the virtual
remote control.
Launching the e-Manual
The embedded e-Manual contains information.
- You can also download a copy of the e-Manual from Samsung's website, and read it on
your computer or print it out.
- Yellow words indicate a menu item; white bold words indicate remote control buttons.
Arrows are used to indicate the menu path. (Example: Picture > Picture Mode)
1. Select e-Manual. The e-Manual loads.
2. Select a category from the side of the screen. Once a selection has been made, the
contents of the selected category appear.
3. Select an item from the list. This opens the e-Manual on the corresponding page.
If a description doesn't fit on a single screen...
You can scroll pages in one of the following ways.
• Position the focus on the page to display
on the screen. Press <, > button.
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Additional e-Manual Features
Loading Pages using Keywords
Select Search from the side of the screen to bring up the search screen. Enter a search term
and then select Done. Select an item from the search results to load the corresponding page.
Loading Pages from the Index Page
Select Index from the side of the screen to bring up the index screen. Select a keyword from
the list to navigate to the relevant page.
Using the History to Load Previously Read Pages
Select Opened page from the side of the screen. A list of previously read pages is shown. Select
a page. The e-Manual jumps to the selected page.
Accessing the Menu from the e-Manual (Try Now)
(Try Now) on a feature-description to directly move to the corresponding menu and
try out the feature.
Accessing the e-Manual from the Menu
If you want to read an e-Manual entry on a specific screen menu feature,
Using Samsung Smart Control: Press the KEYPAD button and select e-Manual.
Using the remote control: Press the E-MANUAL button.
- Certain menu options cannot be used.
Loading Reference Pages
(Link) from the side of a feature-description page to access the corresponding
reference page. Press the RETURN button to move back to the original feature description.
Updating the e-Manual to the Latest Version
You can update the e-Manual in the same way as updating apps.
1. Press
to load the SAMSUNG APPS screen.
2. Press and hold the Enter button. The Options menu appears.
3. From the Options menu on the screen, select Update Apps. A popup window appears.
- Update Apps is shown on the screen only when an update is required.
4. Select e-Manual in the popup window and then select Update. You can update the e-Manual
to the latest version.
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08Troubleshooting and
If you have any questions about the TV, first refer to the Troubleshooting list below. If none
of these troubleshooting tips apply, please visit “” and click on Support, or
contact the call centre listed on the back cover of this manual.
Solutions and Explanations
The TV won’t turn on.
Make sure the AC power cord is securely plugged into the wall
outlet and the TV.
Make sure the wall outlet is working.
Try pressing the P button on the TV to make sure the problem is
not the remote. If the TV turns on, refer to the “Remote control
does not work” item below.
Check the cable connections. Remove and reconnect all cables
connected to the TV and external devices.
Set the video outputs of your external devices (Cable/Sat Box,
DVD, Blu-ray etc) to match the TV's input connections. For
example, if the output of an external device is HDMI, it should
be connected to an HDMI input on the TV.
Make sure your connected devices are powered on.
Be sure to select the correct input source.
Reboot the connected device by unplugging it, and then
reconnecting the device’s power cable.
Replace the remote control batteries. Make sure the batteries
are installed with their polarities (+/–) in the correct direction.
Clean the sensor’s transmission window on the remote.
Try pointing the remote directly at the TV from 1.5 ~ 1.8 m
Programme the Cable/Set remote control to operate the TV.
Refer to the Cable/Set-Top-Box user manual for the SAMSUNG
TV code.
There is no picture/
The remote control does
not work.
The remote control of
the cable/set top box
doesn’t turn the TV on or
off or adjust the volume.
-- This TFT LED panel uses a panel consisting of sub pixels which require sophisticated
technology to produce. There may, however be a few bright or dark pixels. These pixels will
have no impact on the performance of the product.
-- To keep your TV running optimally upgrade to the latest firmware on the Samsung website
via the USB device USB ( > Support > Downloads).
-- Some of the pictures and functions above are available for specific models only.
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Cautions about the Eco Sensor and Screen
The Eco Sensor measures the light in the room and optimises the brightness of the TV
automatically to reduce power consumption. This causes the TV to brighten and dim
automatically. To turn this function off, go to System > Eco Solution > Eco Sensor.
Do not block the sensor with any material. This may decrease the picture brightness.
1. Eco Sensor: This power-saving feature automatically adjusts the screen brightness of the TV
according to the ambient light detected by the Light Sensor.
2. To enable or disable the Eco Sensor, go to System > Eco Solution > Eco Sensor and select On or
3. Please note: If the screen is too dark while watching TV in a dark environment, this may be
due to the Eco Sensor.
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What is Remote Support?
Samsung's Remote Support service offers you one-on-one support with a Samsung Technician
who can remotely:
Diagnose your TV
Adjust your TV settings
Perform a factory reset for your TV
Install recommended firmware updates
How Does it Work?
Having a Samsung Tech remotely service your TV is really pretty simple
1. Call the Samsung
Contact Centre and
ask for remote
2. Open the menu
on your TV and
go to the Support
3. Select Remote
Management and
Provide the Pin# to
the agent.
4. The agent will
then access your
TV. That's it!
Storage and Maintenance
-- If a sticker was attached to the TV screen, some debris may remain after you remove the
sticker. Please clean the debris off before watching TV.
-- The exterior and screen of the product can get scratched while cleaning it. Be sure to wipe
the exterior and screen carefully using a soft cloth to prevent scratches.
Do not spray water directly onto the product. Clean the product with a soft damp cloth
Any liquid that enters the product may result using a small amount of water. Do not use a
in product failure, fire, or electric shock.
flammable liquid (e.g. benzene, thinners) or
a cleaning agent.
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09Specifications and other
TV Specifications
Display Resolution (pixel)
Environmental Considerations
Operating Temperature
Operating Humidity
Storage Temperature
Storage Humidity
3840 x 2160
50°F to 104°F (10°C to 40°C)
10% to 80%, non-condensing
-4°F to 113°F (-20°C to 45°C)
5% to 95%, non-condensing
Stand Swivel (Left / Right)
Sound (Output)
Model Name
Screen Size (Diagonal)
Dimensions (W x H x D)
With stand
Without Stand
With Stand
10W x 2
40 inches
50 inches
916.9 x 538.4 x 68.4 mm
916.9 x 585.9 x 258.0 mm
1127.9 x 657.2 x 69.0 mm
1127.9 x 703.1 x 275.1 mm
8.7 kg
11.4 kg
14.0 kg
17.0 kg
Model Name
Screen Size (Diagonal)
Dimensions (W x H x D)
With stand
55 inches
1239.7 x 719.2 x 69.0 mm
1239.7 x 765.0 x 275.1 mm
Without Stand
With Stand
16.8 kg
19.8 kg
-- The design and specifications are subject to change without prior notice.
-- For information about the power supply, and about power consumption, refer to the label
attached to the product.
-- Typical power consumption is measured according to IEC 62087 Ed.2
Standby mode
To decrease power consumption, unplug the power cord when the TV will not be used for a
long time.
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The terms HDMI and HDMI High-Definition Multimedia Interface, and the
HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in
the United States and other countries.
Still image warning
Avoid displaying still images (such as jpeg picture files), still image elements (such as TV
channel logos, stock or news bars at the bottom of the screen etc.), or programmes in
panorama or 4:3 image format. Constantly displaying still pictures can cause image burn-in
on the LED screen, which will affect the image quality. To reduce risk of this occurring please
follow the recommendations below:
•• Avoid displaying the same TV channel for long periods.
•• Always try to display any image in full screen. Use the TV set’s picture format menu for the
best possible match.
•• Reduce brightness and contrast to avoid the appearance of after-images.
•• Use all TV features designed to reduce image retention and screen burn. Refer to the
e-Manual for more details.
Recommendation - EU Only
Hereby, Samsung Electronics, declares that this TV is in compliance with the essential
requirements and other relevant provisions of Directive 1999/5/EC.
The official Declaration of Conformity may be found at, go to
Support > Search Product Support and enter the model name.
This equipment may only be used indoors.
This equipment may be operated in all EU countries.
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Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its electronic accessories
(e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of
their working life. To prevent possible harm to the environment or human health from uncontrolled waste
disposal, please separate these items from other types of waste and recycle them responsibly to promote the
sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product, or their local
government office, for details of where and how they can take these items for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the purchase contract.
This product and its electronic accessories should not be mixed with other commercial wastes for disposal.
Correct disposal of the batteries in this product
(Applicable in countries with separate collection systems)
This marking on battery, manual or packaging indicates that the batteries in this product should not be
disposed of with other household waste at the end of their working life. Where marked, the chemical
symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels
in EC Directive 2006/66. If batteries are not properly disposed of, these substances can cause harm to human
health or the environment.
To protect natural resources and to promote material reuse, please separate batteries from other types of
waste and recycle them through your local, free battery return system.
-- WARNINGS: Image retention, commonly known as screen burn-in, can occur on most
types of television if the same image is displayed continuously. The most common causes
of image retention are logos that remain stationary on the TV screen. These logos are
common on many programmes received via a Set-top Box. To reduce this risk, avoid
displaying still images for long durations and lower the brightness or contrast settings
to decrease the intensity of the picture. Extended viewing of movies and programmes in
aspect ratios that are different from the aspect ratio of the TV may cause image retention.
Always try to avoid black borders at the top or bottom by using the zoom function. This
will help eliminate the black borders and fit the picture to the entire area of the screen.
Using a video game console may cause image retention and is not recommended. When
using a PC input, avoid displaying still images for long durations and reduce the brightness
or contrast settings to decrease the intensity of the picture.
-- IMPORTANT: Image retention issues are not covered by your Samsung® warranty.
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Warranty Card
United Kingdom
Republic of Ireland (EIRE)
This Samsung product is warranted for a period of twelve (12) months from the original date of purchase, against defective materials
and workmanship. In the event that warranty service is required, you should return the product to the retailer from whom it was
purchased. However, Samsung Authorised Dealers and Authorised Service Centres in other EC Countries will comply with the warranty
on the terms issued to purchasers in the country concerned. In case of difficulty, details of our Authorised Service Centres are available
Samsung Electronics U.K. Ltd.
Customer Care Centre
PO Box 479
United Kingdom
Tel: 0330 SAMSUNG (7267864) / Fax: 0330 7260001 (UK & Northern Ireland)
Tel: 0818 717100 / Fax: +44 117 915 6736 (EIRE Only)
1. The warranty is only valid if, when warranty service is required, the warranty card is fully and properly completed and is presented
with the original invoice or sales slip or confirmation, and the serial number on the product has not been defaced.
2. Samsung’s obligations are limited to the repair or, at its discretion, replacement of the product or the defective part.
3. Warranty repairs must be carried out by Authorised Samsung Dealers or Authorised Service Centres. No re-imbursement will be
made for repairs carried out by non Samsung Dealers and, any such repair work and damage to the products caused by such repair
work will not be covered by this warranty.
4. This product is not considered to be defective in materials nor workmanship by reason that it requires adaptation in order to
conform to national or local technical or safety standards in force in any country other than the one for which the product was
originally designed and manufactured.
5. This warranty covers none of the following:
a)Periodic check ups, maintenance and repair or replacement of parts due to normal wear and tear.
b)Cost relating to transport, removal or installation of the product.
c)Misuse, including the failure to use this product for its normal purposes or incorrect installation.
d)Damage caused by Lightning, Water, Fire, Acts of God, War, Public Disturbances, incorrect mains voltage, improper ventilation
or any other cause beyond the control of Samsung.
e)Spillage of food or liquid or use of any other hazardous substances, which may effect the product.
f)Performance due to differences in broadcasting method between countries
6. This warranty is valid for any person who legally acquired possession of the product during the warranty period.
7. The consumers statutory rights in any applicable national legislation whether against the retailer arising from the purchase contract
or otherwise are not affected by this warranty. Unless there is national legislation to the contrary, the rights under this warranty are the
consumers sole rights and Samsung, its subsidiaries and distributors shall not be liable for indirect or consequential loss or any damage
to records, compact discs, videos or audio taper or any other related equipment or material.
8. Some products may differ from these guidelines. Please check with your dealer or the local Samsung web-site.
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Wiring the Mains Power Supply Plug (UK Only)
The mains lead on this equipment is supplied with a molded plug incorporating a fuse. The value of the fuse is indicated on the pin
face of the plug, and if it requires replacing, a fuse approved to BSI1362 of the same rating must be used.
Never use the plug with the fuse cover omitted if the cover is detachable. If a replacement fuse cover is required, it must be of the
same colour as the pin face of the plug. Replacement covers are available from your dealer.
If the fitted plug is not suitable for the power points in your house or the cable is not long enough to reach a power point, you should
obtain a suitably approved extension lead or consult your dealer for assistance. However, if there is no alternative but to cut off the
plug, remove the fuse and then safely dispose of the plug.
Do NOT connect the plug to a mains socket as there is a risk of shock hazard from the bared flexible cord.
The wires in the mains lead are coloured in accordance with the following code:
As these colours may not correspond to the coloured markings identifying the terminals in your plug, proceed as follows : The wire
coloured BLUE must be connected to the terminal marked with the letter N or coloured BLUE or BLACK. The wire coloured BROWN
must be connected to the terminal marked with the letter L or coloured BROWN or RED.
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