Chapter 5 Troubleshooting

Chapter 5 Troubleshooting
Chapter 5
Troubleshooting
This chapter provides information about troubleshooting your NETGEAR WG602v4 54 Mbps
Wireless Access Point. After each problem description, instructions are given to help you diagnose
and solve the problem. For the common problems listed, go to the section indicated.
•
Is the WG602v4 on?
•
Have I connected the wireless access point correctly?
Go to “Basic Setup and Installation” on page 2-2.
•
I cannot remember the wireless access point’s configuration password.
Go to “Changing the Administrator Password” on page 3-6.
Note: For up-to-date WG602v4 installation details and troubleshooting guidance visit
http://kbserver.netgear.com/products/WG602v4.asp.
Troubleshooting
If you have trouble setting up your WG602v4, check the tips below.
No lights are lit on the access point.
The access point has no power.
•
Make sure the power cord is connected to the access point and plugged in to a working power
outlet or power strip.
•
Make sure you are using the correct NETGEAR power adapter supplied with your access
point.
The Ethernet LAN light is not lit.
There is a hardware connection problem.
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•
Make sure the cable connectors are securely plugged in at the access point and the network
device (hub, switch, or router).
•
Make sure the connected device is turned on.
•
Be sure the correct cable is used. Use a standard Category 5 Ethernet patch cable. If the
network device has Auto Uplink™ (MDI/MDIX) ports, you may use a cross-over cable. See
the Reference Manual for a full explanation of cable types.
The Wireless LAN activity light is not lit.
The wireless access point’s antenna is not working.
•
If the Wireless LAN activity light stays off, disconnect the adapter from its power source and
then plug it in again.
•
Make sure the antenna is tightly connected to the WG602v4.
•
Contact NETGEAR if the Wireless LAN light remains off.
I cannot configure the wireless access point from a browser.
Check these items:
•
The WG602v4 is properly installed, LAN connections are OK, and it is powered on. Check
that the LAN port LED is amber or green to verify that the Ethernet connection is OK.
•
If you are using the NetBIOS name of the WG602v4 to connect, ensure that your PC and the
WG602v4 are on the same network segment or that there is a WINS server on your network.
•
If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address in the range of
the WG602v4. The WG602v4 default IP Address is 192.168.0.227 and the default Subnet
Mask is 255.255.255.0. If you are not sure about these settings, follow the instructions for
“Basic Setup and Installation” on page 2-2.
I cannot access the Internet or the LAN with a wireless capable
computer.
There is a configuration problem. Check these items:
•
You may not have restarted the computer with the wireless adapter to have TCP/IP changes
take effect. Restart the computer.
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•
The computer with the wireless adapter may not have the correct TCP/IP settings to
communicate with the network. Restart the computer and check that TCP/IP is set up properly
for that network. The usual setting for Windows Network Properties is “Obtain an IP address
automatically.”
•
The access point’s default values may not work with your network. Check the access point
default configuration against the configuration of other devices in your network.
For full instructions on changing the access point’s default values, see the Reference Manual
on the Resource CD.
•
When I enter a URL or IP address I get a timeout error.
A number of things could be causing this. Try the following troubleshooting steps:
•
Check whether other PCs work. If they do, ensure that your PCs TCP/IP settings are correct. If
using a Fixed (Static) IP Address, check the Subnet Mask, Default Gateway, DNS, and IP
Addresses.
•
If the PCs are configured correctly, but still not working, ensure that the WG602v4 is
connected and turned on. Connect to it and check its settings. If you cannot connect to it, check
the LAN and power connections.
•
If the WG602v4 is configured correctly, check your Internet connection (DSL/Cable modem
etc.) to make sure that it is working correctly.
Using the Reset Button to Restore Factory Default Settings
The Reset button (see “WG602v4 Wireless Access Point Rear Panel” on page 1-6) has two
functions:
•
Reboot. When pressed and released quickly, the WG602v4 will reboot (restart).
•
Reset to Factory Defaults. This button can also be used to clear ALL data and restore ALL
settings to the factory default values.
To clear all data and restore the factory default values:
1. Use something with a small point, such as a pen, to press the Reset button in for at least 10
seconds.
2. Release the Reset button.
The factory default configuration has now been restored, and the WG602v4 is ready for use.
Troubleshooting
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