TracVision TV1 User`s Guide

TracVision TV1 User`s Guide
KVH Industries, Inc.
TracVision TV1
®
User’s Guide
TracVision TV1 User’s Guide
TracVision TV1
User’s Guide
This user’s guide provides all of the basic information you need to
operate, set up, troubleshoot, and maintain the TracVision TV1
system. For detailed installation information, please refer to the
TracVision TV1 Installation Guide.
If you have any comments regarding this manual, please e-mail
them to manuals@kvh.com. Your input is greatly appreciated!
Technical Support
North/South America, Australasia:
Phone: +1 401 847-3327
E-mail: support@kvh.com
Europe, Middle East, Africa, Asia-Pacific:
Phone: +45 45 160 180
E-mail: support@emea.kvh.com
KVH Part # 54-1033 Rev. A
© 2014, KVH Industries, Inc., All rights reserved.
Trademark Information
TracVision, KVH, and the unique light-colored dome with dark contrasting baseplate are
trademarks of KVH Industries, Inc.
All other trademarks are the property of their respective owners.
Disclaimer
Every effort has been made to ensure the correctness and completeness of the material in this
document. No company shall be liable for errors contained herein. The information in this
document is subject to change without notice. No warranty of any kind is made with regard to
this material, including, but not limited to, the implied warranties of merchantability and fitness
for a particular purpose.
TracVision TV1 User’s Guide
Table of Contents
1
Introduction
Documentation Overview...................................................................3
Important Safety Information.............................................................4
System Overview ...............................................................................6
2
Getting Started
Receiving Satellite TV Signals..........................................................11
Avoiding Blockage ...........................................................................12
Turning On the System ....................................................................13
Accessing the Web Interface ...........................................................14
3
Network Settings
Connecting the TV-Hub to Your Onboard Network...........................17
TV-Hub Ethernet Settings ................................................................19
Connecting to the TV-Hub Using its Built-in Wi-Fi ...........................20
TV-Hub Wireless Settings ................................................................21
Connecting Directly to the TV-Hub Ethernet Port.............................22
Resetting Network Settings to Factory Defaults ..............................23
4
Antenna Settings
Adjusting the LNB Skew Angle (Linear Only) ...................................27
Understanding Skew ..............................................................29
Using the Optional NMEA Input ........................................................30
Advanced Settings ...........................................................................32
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TracVision TV1 User’s Guide
5
Receiver Settings
Configuring a Linear Receiver for Automatic Switching ..................35
Finding the IP Address of a DIRECTV Receiver ................................36
Allowing External Access on a DIRECTV Receiver ...........................37
Setting the Dish Type on a DIRECTV Receiver .................................38
Running a Check Switch Test on a DISH Network or
Bell TV Receiver ...............................................................................40
Activating Your Receiver(s)..............................................................43
6
Satellite Settings
Selecting a Single Satellite ..............................................................47
Creating a New Satellite ..................................................................48
Selecting a Satellite Group ..............................................................49
Creating a New Satellite Group........................................................51
Changing Satellites in a Group.........................................................53
Changing Satellite Tracking Parameters .........................................54
7
Switching Satellites
Automatic Satellite Switching – Linear, DISH Network,
or Bell TV..........................................................................................59
Setting Up a Linear Receiver for Automatic Switching...........60
Setting Up a DISH Network/Bell TV Receiver for
Automatic Switching ..............................................................61
Setting Up an IP AutoSwitch...................................................62
Automatic Satellite Switching – DIRECTV ........................................63
Setting Up a DIRECTV Receiver for Automatic Switching .......64
Understanding DIRECTV SWM Technology .............................65
Selecting Automatic Switching Mode ..............................................66
Selecting the Master Receiver.........................................................67
Manual Satellite Switching ..............................................................68
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TracVision TV1 User’s Guide
8
Troubleshooting
Basic Checks ...................................................................................71
Status Information on the Home Page.............................................73
TV-Hub Status Indicators.................................................................75
IP AutoSwitch Status Indicator ........................................................77
Error Messages................................................................................78
System Logs ....................................................................................81
Operational Log ......................................................................81
Event Log................................................................................82
System Information .........................................................................83
Technical Support............................................................................84
9
Maintenance
Preventive Maintenance ..................................................................87
Updating the Satellite Library ..........................................................88
Updating the Software.....................................................................90
Corrective Maintenance...................................................................92
Restarting the System .....................................................................93
A
Specifications
System Specifications .....................................................................97
iii
TracVision TV1 User’s Guide
Introduction
1. Introduction
This section provides important safety information you need to know
before using the system. It also provides an overview of the system and
its documentation.
Contents
Documentation Overview ..................................................................................3
Important Safety Information ............................................................................4
System Overview...............................................................................................6
1
TracVision TV1 User’s Guide
Introduction
Documentation Overview
The information provided here contains complete operation,
configuration, and troubleshooting details for your TracVision system.
Icons Used
The documentation for this product uses the following icon:
Icon
Description
This is a danger, warning, or caution notice. Be sure
to read these carefully to avoid injury!
Related Documentation
In addition to the Help accessible from the TV-Hub’s web interface,
the following documents are provided with your TracVision system:
Document
Description
Installation Guide
Complete installation instructions
Quick Start Guide
Handy quick reference guide with
basic operating instructions
Installation Checklist
Form that the installer must return to
validate the quality of the installation
Mounting Templates
Templates that the installer uses to
lay out the mounting holes for the
antenna and the TV-Hub
Warranty Statement
Warranty terms and conditions
Kitpack Contents List
List of every part supplied in the kit
3
TracVision TV1 User’s Guide
Introduction
Important Safety Information
For your own safety, and for the safety of your passengers and/or
crew, be sure to read the following important notices.
WARNING
Risk of Electric Shock
To avoid electric shock, do not open the TV-Hub’s chassis
enclosure. There are no user-serviceable parts inside.
WARNING
Risk of Electric Shock
If any component of the TracVision system becomes damaged and/
or no longer functions normally, disconnect it from power, secure it
from unintended operation, and contact KVH Technical Support
(see “Technical Support” on page 84). All repairs or modifications
must be performed by a trained, KVH-certified technician.
WARNING
Risk of Explosion
Do not operate the TV-Hub (or any other electrical device) in an
environment where flammable gases, vapors, or dusts are present.
In addition, do not use the TV-Hub in an environment with a
temperature outside its 5°F to 131°F (-15°C to 55°C) operating
range.
WARNING
Risk of Electric Shock
Failure to ground the TracVision system properly may cause an
unsafe floating ground condition, risking potentially lethal electric
shock. Refer to the Installation Guide for details on the proper
grounding of the equipment.
4
TracVision TV1 User’s Guide
Introduction
WARNING
Risk of Burns
Make sure the antenna is pointed away from the sun whenever the
radome is removed. The high-gloss reflector can focus sunlight into
a narrow beam, generating a significant amount of heat that can
cause damage and injury. Keep the radome installed at all times.
Only remove it if you need to adjust the skew of a linear LNB.
5
TracVision TV1 User’s Guide
Introduction
System Overview
Your TracVision system is a state-of-the-art, actively stabilized
antenna system that delivers live satellite TV to your mobile audio/
video entertainment system. A basic system is illustrated below. Refer
to the Installation Guide for detailed wiring diagrams.
Figure 1-1 Basic TracVision System Diagram
6
TracVision TV1 User’s Guide
Introduction
The TracVision system includes the following components:
Antenna
Housed within a protective radome, the antenna quickly acquires and
tracks the desired satellite to deliver a crystal-clear television picture,
even while you’re on the move. Its built-in DVB-S2 technology ensures
compatibility with all modern Ku-band television satellites, and its
exclusive RingFire technology provides stronger signals, wider
coverage, and better reception.
Figure 1-2 Antenna
TV-Hub
The IP-enabled TV-Hub powers and controls the antenna. With its
Ethernet connection and built-in Wi-Fi, you can access its easy-to-use
web interface from any mobile device, allowing you to set up, operate,
and monitor all aspects of the system. Its built-in library of over 100
satellites is fully customizable, and can even be updated over the
Internet.
Figure 1-3 TV-Hub
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TracVision TV1 User’s Guide
Introduction
There are two versions of TV-Hub:
•
TV-Hub A: Supplied with North American systems;
includes a built-in DIRECTV SWM (single wire
multiswitch) with its associated connectors on the rear
panel; also supports DISH Network and Bell TV services
•
TV-Hub B: Supplied with linear systems; does not include
DIRECTV SWM components/connectors; identical to TVHub A otherwise
Figure 1-4 TV-Hub Versions
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TracVision TV1 User’s Guide
Getting Started
2. Getting Started
This section explains how to turn on the system for the first time and
access the web interface.
Contents
Receiving Satellite TV Signals .........................................................................11
Avoiding Blockage ...........................................................................................12
Turning On the System ....................................................................................13
Accessing the Web Interface...........................................................................14
9
TracVision TV1 User’s Guide
Getting Started
Receiving Satellite TV Signals
Television satellites are located in fixed positions above the Earth’s
equator and beam TV signals down to the earth within certain regions
that they serve. Therefore, to receive TV signals from a given satellite,
you must be located within that satellite’s unique coverage area, also
known as its “footprint.” To view the latest TracVision satellite
coverage maps, visit KVH’s website at www.kvh.com/footprint.
Figure 2-1 Example of a Satellite Footprint
The size of the antenna makes a big difference in determining which
satellites it can track and where. Larger antennas have the following
advantages over smaller models:
•
Collects more signal: As you move further away from the
center of a satellite footprint, the power level, referred to as
EIRP (effective isotropic radiated power), gradually fades,
just like a radio station. Larger antennas can pull in more of
the weak signal, so they can track a satellite at a lower EIRP
than smaller antennas.
•
Narrower beamwidth: Some satellites are very close
together in the sky, separated by only a few degrees in
longitude. Larger antennas receive signals within a
narrower beam, reducing the chance of interference caused
by transmissions from adjacent satellites.
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TracVision TV1 User’s Guide
Getting Started
Avoiding Blockage
Since satellites are located 22,300 miles (35,900 km) above the equator,
the TracVision antenna must have a clear view of the sky to receive
satellite TV signals. Anything that stands between the antenna and the
satellite can block the signal, resulting in lost reception. Common
causes of blockage include the following:
•
Trees, buildings, and bridges
•
Other vessels docked alongside your vessel
•
Onboard masts, antennas, or other structures
Severe weather conditions or excessive dirt on the radome can also
affect reception.
Figure 2-2 Example of Satellite Blockage
12
TracVision TV1 User’s Guide
Getting Started
Turning On the System
To turn on your TracVision system, follow these steps:
1. Make sure the antenna has a clear, unobstructed view of the
sky.
2. At the rear panel of the TV-Hub, set the power switch to the On
(|) position. The TV-Hub supplies power to the antenna.
Figure 2-3 Power Switch (TV-Hub A shown)
3. Wait a few minutes for system startup.
4. Once the antenna finds the selected satellite, all three status
lights on the TV-Hub should be lit green. If any lights are not lit
green, refer to “TV-Hub Status Indicators” on page 75.
Figure 2-4 Status Lights
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TracVision TV1 User’s Guide
Getting Started
Accessing the Web Interface
The TV-Hub’s web interface allows you to check system status, switch
satellites and master receiver, update software and the satellite library,
and configure all aspects of the system. To access the web interface
using any Wi-Fi-enabled mobile device (such as a smartphone, tablet,
or laptop), follow these steps:
1. Select the TVHub-<TV-Hub serial number> network from
your device’s Wi-Fi settings to connect to the TV-Hub.
2. Start your web browser and enter http://tvhub.kvh. As long as
the TV-Hub is turned on and functioning properly, the Home
page will appear in your browser. For details on the
information provided on the home page, see “Status
Information on the Home Page” on page 73.
Figure 2-5 Wireless Connection to TV-Hub Web Interface
NOTE: If the TV-Hub is connected to an onboard network, you may also
access the web interface over the network by entering the TV-Hub’s IP
address in your browser. (You can find the IP address on the Settings page of
the web interface. See “TV-Hub Ethernet Settings” on page 19).
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TracVision TV1 User’s Guide
Network Settings
3. Network Settings
This section explains the various ways you can connect to the TV-Hub to
access the web interface. It also explains how to connect the TV-Hub to
an onboard network.
Contents
Connecting the TV-Hub to Your Onboard Network ..........................................17
TV-Hub Ethernet Settings ................................................................................19
Connecting to the TV-Hub Using its Built-in Wi-Fi...........................................20
TV-Hub Wireless Settings ................................................................................21
Connecting Directly to the TV-Hub Ethernet Port ............................................22
Resetting Network Settings to Factory Defaults..............................................23
15
TracVision TV1 User’s Guide
Network Settings
Connecting the TV-Hub to Your Onboard Network
You can connect the TV-Hub to an onboard local area network (LAN).
A network connection is necessary if any of the following conditions
apply:
•
You have one or more IP AutoSwitches installed to enable
automatic satellite switching (Linear/DISH Network/Bell TV
only).
•
You have one or more DIRECTV SWM-compatible
receivers connected to the system and require automatic
switching between the 101W and 119W satellites.
•
You want to have the ability to access the TV-Hub’s web
interface using any device connected to your onboard
network.
By default, the TV-Hub’s Ethernet port is configured as a DHCP client,
which means your network’s router will automatically assign it an IP
address. Simply connect the TV-Hub’s Ethernet port to your onboard
network then turn on the TV-Hub.
NOTE: Use a straight-through 100 Mbps fast Ethernet UTP CAT5 cable (or
better) with RJ45 connectors.
Figure 3-1 TV-Hub Wired Network Connection (TV-Hub A shown)
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TracVision TV1 User’s Guide
Network Settings
Once the TV-Hub is connected to your onboard network, you can
access its web interface by entering the TV-Hub’s dynamically
assigned IP address in the web browser of any device connected to the
network. You can find the TV-Hub’s IP address on the web interface
(select Settings > Network Settings).
If Bonjour is installed on your device, you can use it to find the
TV-Hub on the onboard network without knowing the IP address. Just
search for its host name: TVHub-<TV-Hub serial number>. For more
information about Bonjour, visit www.apple.com/support/bonjour.
NOTE: In Dynamic (DHCP) mode, the TV-Hub could get assigned a
different IP address whenever it is turned on. If you prefer, you can assign a
static IP address to the TV-Hub that never changes, even after a reboot. See
“TV-Hub Ethernet Settings” on page 19 for details.
Connecting the TV-Hub to Your Onboard Network Using its Built-in
Wi-Fi
Although not recommended, you can modify the TV-Hub’s wireless
settings to connect to your onboard network using its Wi-Fi antenna,
rather than using an Ethernet cable. However, once you change the
TV-Hub’s wireless settings from Access Point mode to Infrastructure
mode, you will lose the ability to connect directly to the TV-Hub using
your mobile device – you will always have to connect via the network.
See “TV-Hub Wireless Settings” on page 21 for details.
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TracVision TV1 User’s Guide
Network Settings
TV-Hub Ethernet Settings
By default, the Ethernet port of the TV-Hub is configured for Dynamic
mode. This means that, when the TV-Hub is connected to an onboard
network, the network’s router assigns it an IP address. Most routers
are normally configured as a DHCP (dynamic host configuration
protocol) server.
NOTE: On startup, if the TV-Hub does not detect a DHCP server within a
few seconds, it automatically assigns itself a static IP address: 169.254.253.1.
If you want to assign a specific IP address to the TV-Hub, you can
configure the TV-Hub for Static mode at the Settings page of the web
interface (go to Settings > Network Settings). When you select Static
mode, you will need to enter the desired IP address, along with its
associated subnet, gateway address, and broadcast address. These
settings require networking expertise.
Important!
If your system is set up for automatic satellite switching for DIRECTV,
make sure your DIRECTV receiver(s) are connected to the same subnet
as the TV-Hub. If your system includes IP AutoSwitches for automatic
satellite switching, make sure they are all on the same local LAN
segment as the TV-Hub.
Figure 3-2 Ethernet Settings
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TracVision TV1 User’s Guide
Network Settings
Connecting to the TV-Hub Using its Built-in Wi-Fi
You can connect any Wi-Fi enabled mobile device (such as a
smartphone, tablet, or laptop) to the TV-Hub via its built-in wireless
access point (WAP). The wireless range will depend on the layout and
structure of the vessel. For example, wireless signals degrade when
passing through bulkheads, water, and near metal masses.
Figure 3-3 TV-Hub Wi-Fi Connection (TV-Hub A shown)
NOTE: This direct wireless connection will not work if you changed the
TV-Hub’s wireless settings from Access Point mode to Infrastructure.
To access the TV-Hub’s web interface via Wi-Fi, follow these steps:
1. Select the TVHub-<TV-Hub serial number> network from
your device’s Wi-Fi settings to connect to the TV-Hub.
2. Start your web browser and enter http://tvhub.kvh.
20
TracVision TV1 User’s Guide
Network Settings
TV-Hub Wireless Settings
By default, the TV-Hub’s wireless settings are configured for the
following:
•
Wireless Mode: AP (Access Point)
•
SSID: TVHub-<TV-Hub serial number>
•
IP address: 172.16.0.1
•
Security Mode: Off
You can change any of these settings at the Settings page of the web
interface (go to Settings > Network Settings).
KVH strongly advises that you select the WPA_PSK security mode
and assign a unique password to prevent unauthorized access. If you
keep the default settings, you’re allowing anyone to access the
TV-Hub with their mobile device.
Important!
If you select Infrastructure (IF) mode to connect the TV-Hub to your
onboard network, you will no longer be able to access the TV-Hub’s
web interface directly – you will have to go through the network.
Figure 3-4 Wireless Settings with Security Applied
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TracVision TV1 User’s Guide
Network Settings
Connecting Directly to the TV-Hub Ethernet Port
You can connect a computer directly to the “Ethernet” port on the back
of the TV-Hub. This option allows you to access the TV-Hub web
interface if you do not have a Wi-Fi-enabled device and you do not
wish to connect the TV-Hub to an onboard network.
NOTE: Use a straight-through 100 Mbps fast Ethernet UTP CAT5 cable (or
better) with RJ45 connectors.
Once you have connected your computer, enter http://169.254.253.1
into your web browser to access the TV-Hub’s web interface.
Figure 3-5 TV-Hub Direct Wired Connection (TV-Hub A shown)
22
TracVision TV1 User’s Guide
Network Settings
Resetting Network Settings to Factory Defaults
If the TV-Hub’s network configuration becomes corrupted such that
you can no longer access the web interface, you can reset all of the
network settings to their original factory settings.
To reset the network settings to factory defaults, use a paper clip or
pencil to press and hold the Reset button on the rear panel of the
TV-Hub. Hold the button for about 5 seconds then release. The
TV-Hub will reboot.
Important!
Resetting the system will turn off wireless security and clear your
password. Be sure to reapply security settings to prevent unauthorized
access. See “TV-Hub Wireless Settings” on page 21 for details.
Figure 3-6 Reset Button (TV-Hub A shown)
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TracVision TV1 User’s Guide
Antenna Settings
4. Antenna Settings
This section explains how to adjust the skew of a linear LNB, configure
the antenna to use a NMEA input, and set advanced modes on or off.
Contents
Adjusting the LNB Skew Angle (Linear Only) ...................................................27
Using the Optional NMEA Input........................................................................30
Advanced Settings...........................................................................................32
25
TracVision TV1 User’s Guide
Antenna Settings
Adjusting the LNB Skew Angle (Linear Only)
Unless your antenna is equipped with automatic skew, you need to
manually adjust the LNB’s skew angle to optimize signal reception
whenever you change your geographic location or select a different
satellite. (To learn more about skew, see “Understanding Skew” on
page 29.) To set the skew angle, follow these steps:
1. Launch the Setup Wizard from the web interface (go to Settings
> General Settings).
2. Unless the TracVision antenna is receiving position
information from a NMEA device, manually enter your current
position at the Setup Wizard.
3. At the Setup Wizard, note the displayed skew angle for the
selected satellite.
4. Turn off the TV-Hub to remove power from the TracVision
antenna.
CAUTION
For your own safety, make sure the TracVision system is powered
off before you perform any work on the antenna.
5. Remove the Phillips-head screws securing the radome to the
antenna. Then carefully lift the radome straight up until clear
of the antenna assembly and set it aside in a safe place.
NOTE: Do not place the radome on a hot metal surface – the heat may warp
the radome.
Figure 4-1 Radome Removal
27
TracVision TV1 User’s Guide
Antenna Settings
6. Using a 2mm Allen hex key, loosen (but do not remove) the
two M4 socket set screws securing the LNB to the reflector.
Figure 4-2 LNB Skew Adjustment
7. Rotate the LNB clockwise or counter-clockwise until the arrow
on the LNB points to the correct skew angle printed on the
choke feed.
NOTE: Be sure to keep the LNB fully inserted into the choke feed to ensure
optimum performance.
8. Tighten the set screws to secure the LNB in place. Apply
9 in.-lbs (1 N-m) of torque, if possible.
9. Reinstall the radome.
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TracVision TV1 User’s Guide
Antenna Settings
Understanding Skew
Linearly polarized satellite signals are transmitted in vertical and
horizontal “waves” offset exactly 90° from each other. Since these
signals are oriented in a precise cross pattern, the TracVision antenna’s
receiving element, called the LNB, must be oriented in the same way.
This orientation is referred to as the LNB’s “skew angle.” The more
precise the LNB’s skew, the more signal it will collect and the better
the reception.
Figure 4-3 How Skew Works
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TracVision TV1 User’s Guide
Antenna Settings
Using the Optional NMEA Input
If a NMEA device is connected to the TV-Hub, the antenna can use its
GNSS position and heading data to speed up satellite acquisition.
(Refer to the Installation Guide for details on connecting the NMEA
device.) The current position and heading will also be displayed on the
Home page of the web interface.
Figure 4-4 TV-Hub NMEA Connection (TV-Hub A shown)
30
TracVision TV1 User’s Guide
Antenna Settings
To configure the system to use data from a connected NMEA device,
follow these steps:
1. Configure your NMEA device to transmit one or more of the
following NMEA 0183 messages at 4800 baud:
$--xxx Message
Description
HDG
Heading, Deviation and Variation
HDM
Heading, Magnetic
HDT
Heading, True
OSD
Own Ship Data
THS
True Heading and Status
VHW
Water Speed and Heading
RMC
GNSS Position Data
2. Select the NMEA source at the TracVision Setup Wizard. You
can launch the Setup Wizard from the web interface (go to
Settings > General Settings).
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TracVision TV1 User’s Guide
Antenna Settings
Advanced Settings
The following modes are special features that enhance the
performance of the TracVision antenna. You can enable/disable these
modes at the web interface (go to Settings > Advanced Settings).
32
•
Sleep Mode: When you are moving, the antenna’s motors
need to run continuously to keep the antenna pointed at
the satellite and locked onto the peak signal. However, if
you are stationary, the motors don’t need to run since the
antenna’s orientation to the satellite doesn’t change. In
these stationary conditions, Sleep mode locks the antenna
in place and shuts down the motors to conserve power and
silence the antenna. KVH recommends that you keep Sleep
mode set to ON (default setting).
•
Sidelobe Mode: This mode only applies to the TracVision
TV6 model.
TracVision TV1 User’s Guide
Receiver Settings
5. Receiver Settings
This section explains how to set up various types of satellite TV receivers
to operate with the TracVision system.
Contents
Configuring a Linear Receiver for Automatic Switching..................................35
Finding the IP Address of a DIRECTV Receiver ................................................36
Allowing External Access on a DIRECTV Receiver ...........................................37
Setting the Dish Type on a DIRECTV Receiver .................................................38
Running a Check Switch Test on a DISH Network or Bell TV Receiver............40
Activating Your Receiver(s)..............................................................................43
33
TracVision TV1 User’s Guide
Receiver Settings
Configuring a Linear Receiver for Automatic
Switching
For automatic satellite switching to work properly using the DiSEqC
communication protocol, you need to set up your receivers for the
same satellites you installed in the TracVision antenna. Be sure to set
up the satellites in the receiver in the exact same order as they were set
up in the antenna. The specific setup process varies among receiver
models – refer to your receiver owner’s manual for details. Use the
table and figure below as a guide.
Satellites in Antenna
Matching Satellites in Receiver
Slot A
Port/Switch/LNB/DiSEqC 1 or A
Slot B
Port/Switch/LNB/DiSEqC 2 or B
Slot C
Port/Switch/LNB/DiSEqC 3 or C
Slot D
Port/Switch/LNB/DiSEqC 4 or D
Figure 5-1 Linear Receiver DiSEqC Settings (Example)
35
TracVision TV1 User’s Guide
Receiver Settings
Finding the IP Address of a DIRECTV Receiver
To enable automatic satellite switching on a SWM-compatible
DIRECTV receiver, you need to enter the receiver’s IP address at the
TV-Hub’s web interface (see “Setting Up a DIRECTV Receiver for
Automatic Switching” on page 64). To find the IP address on a
DIRECTV receiver, follow these steps:
NOTE: A video tutorial of this procedure is available in KVH’s TracVision
Tutorials playlist on YouTube (Internet access required).
1. Activate the receiver for DIRECTV service, if you haven’t
already done so (see “Activating Your Receiver(s)” on
page 43). The receiver must be activated before you can access
the required menus.
2. Press MENU on the receiver’s remote control to access the
onscreen menu.
3. At the main menu, highlight Settings & Help. Then select
Settings.
4. Highlight and select Network Setup.
5. Select Advanced Setup.
6. After a brief delay, the IP address is displayed. If the receiver is
a Genie HD DVR, the IP address is called the “Server IP.”
Figure 5-2 IP Address Displayed on DIRECTV Receiver
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TracVision TV1 User’s Guide
Receiver Settings
Allowing External Access on a DIRECTV Receiver
For automatic satellite switching, the TV-Hub needs to communicate
with the receiver over the onboard network. The receiver needs to be
set up to allow this external access. To allow external access on a
DIRECTV receiver, follow these steps:
NOTE: A video tutorial of this procedure is available in KVH’s TracVision
Tutorials playlist on YouTube (Internet access required).
1. Press MENU on the receiver’s remote control to access the
onscreen menu.
2. At the main menu, highlight Settings & Help. Then select
Settings.
3. Highlight and select Whole-Home
4. Highlight and select External Device.
5. Set External Access to Allow.
6. At the warning message, select OK.
Figure 5-3 External Device Settings on DIRECTV Receiver
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TracVision TV1 User’s Guide
Receiver Settings
Setting the Dish Type on a DIRECTV Receiver
To work with the TracVision system, the DIRECTV receiver(s) must be
set to the correct dish type for your particular configuration. To set the
dish type, follow these steps:
NOTE: A video tutorial of this procedure is available in KVH’s TracVision
Tutorials playlist on YouTube (Internet access required).
1. Press MENU on the receiver’s remote control to access the
onscreen menu.
2. At the main menu, highlight Settings & Help. Then select
Settings.
3. Highlight and select Satellite.
4. Highlight and select Repeat Satellite Setup.
5. At the warning message, press the Dash (-) button on the
receiver’s remote control.
6. Set the appropriate dish type for your receiver:
Receiver Type
Dish Type
Switch Type
U.S. SWM
3-LNB
SWM
U.S. Non-SWM and
Latin America
Round
Multiswitch
7. Highlight and select Continue to save your changes.
38
TracVision TV1 User’s Guide
Receiver Settings
Figure 5-4 Satellite Dish Setup on DIRECTV Receiver
39
TracVision TV1 User’s Guide
Receiver Settings
Running a Check Switch Test on a DISH Network
or Bell TV Receiver
To operate with the TracVision system, you need to run a single Check
Switch test on every DISH Network or Bell TV receiver. To run a
Check Switch test, follow these steps:
NOTE: A video tutorial of this procedure is available in KVH’s TracVision
Tutorials playlist on YouTube (Internet access required).
1. Make sure the vessel is docked in calm water in a blockage-free
area. The antenna must have an unobstructed view of the sky.
Important!
The antenna must remain motionless throughout this procedure.
2. Connect the receiver directly to the “Receiver” port on the back
of the TV-Hub. You must run the Check Switch test on each
receiver, one at a time, while it is connected directly to the
TV-Hub via a single RF coax cable.
3. Turn on the TracVision system and connect to the web
interface (see “Accessing the Web Interface” on page 14).
Proceed through the steps of the Setup Wizard until it prompts
you to run the Check Switch test. If the Setup Wizard does not
display automatically, you can launch the Setup Wizard from
the web interface (go to Settings > General Settings).
4. Connect a TV to the receiver so you can view the receiver’s
onscreen menu.
NOTE: The setup process may differ depending on service provider and
receiver model. Refer to your receiver owner’s manual for details.
5. At the Program Remote to Receiver screen, press SAT then
RECORD on the receiver’s remote to begin the setup process.
Important!
40
If the Program Remote to Receiver screen does not appear, or the
screen shows “Acquiring Signal” instead, go directly to the Point Dish
screen by pressing MENU, 6, 1, 1 on the receiver’s remote. Then
perform steps 11 and 12 of this procedure to run a Check Switch test. In
the case of the “Acquiring Signal” screen, you need to press MENU, 6, 1, 1
while that screen is displayed. Otherwise, you will need to reset the receiver
and try again.
TracVision TV1 User’s Guide
Receiver Settings
6. When the number for your remote control appears on the
screen, select Continue.
7. Wait while the receiver downloads the latest software. This
update may take up to 20 minutes.
8. At the Set Video Resolution screen, select the highest video
resolution that is supported by your TV. Then run the
resolution test and save your setting.
9. Allow the receiver to run two tests of its landline connections
(Ethernet and phone). It probably won’t detect any, since the
receiver is installed in a mobile environment.
10. At the Activate Receiver screen, press STAR (*) on the
receiver’s remote.
11. At the Setup Details screen, select Point Dish. Then select
Check Switch. The receiver now runs the Check Switch test.
12. At the Installation Summary screen, make sure all of the
satellites you installed in the TracVision antenna are listed
“OK.” Also be sure the switch type is “DP34.” If you do not see
these results, select Test to run another test. Otherwise, select
Done.
Figure 5-5 Check Switch Test Results
13. At the Point Dish screen, select Done.
14. At the Setup Details screen, select Continue.
15. Allow the receiver to run two additional tests of its landline
connections.
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TracVision TV1 User’s Guide
Receiver Settings
16. At this point, you may activate the receiver. Call the number
provided in “Activating Your Receiver(s)” on page 43. Once
the receiver is activated, the process is complete.
17. Repeat this procedure for any additional receivers, making
sure you connect each receiver directly to the TV-Hub as
directed in step 2. When you are done, reconnect all system
components as necessary for your chosen configuration.
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TracVision TV1 User’s Guide
Receiver Settings
Activating Your Receiver(s)
Before you can watch television, the receiver(s) must be activated for
your satellite TV service. Refer to the receiver owner’s manual or
packaging for details.
To activate DIRECTV U.S. or DISH Network receivers, call the
following:
To activate:
Call:
DIRECTV U.S.
+1 866 551-8004
DISH Network
+1 800 970-9829
43
TracVision TV1 User’s Guide
Satellite Settings
6. Satellite Settings
This section explains how to select, edit, and add satellites and satellite
groups.
Contents
Selecting a Single Satellite.............................................. 47
Creating a New Satellite.................................................. 48
Selecting a Satellite Group .............................................. 49
Creating a New Satellite Group ....................................... 51
Changing Satellites in a Group ........................................ 53
Changing Satellite Tracking Parameters ......................... 54
45
TracVision TV1 User’s Guide
Satellite Settings
Selecting a Single Satellite
If all of the programming you want to watch is carried by a single
satellite, follow these steps to configure the antenna to track that one
satellite:
Important!
KVH recommends that you run the Setup Wizard whenever you need
to change the configuration of your system (especially if you need to
change your satellite TV service or receiver equipment). The Wizard
will guide you through all of the necessary configuration steps,
including satellite selection. You can launch the Setup Wizard from the
web interface (go to Settings > General Settings).
1. On the Satellites page of the web interface, set Satellite Mode to
Single.
2. All satellites that are compatible with your antenna and its
currently installed LNB are displayed in a list. Choose a region
to filter the list for your location (e.g., Europe). You can also
order the list by name, orbital slot, or region by clicking the
associated header.
3. Find the desired satellite and select Installed. The antenna will
start searching for the selected satellite.
NOTE: If the satellite you want to track is missing, you can add it to the list.
See “Creating a New Satellite” on page 48 for details.
Figure 6-1 Single Satellite Mode
47
TracVision TV1 User’s Guide
Satellite Settings
Creating a New Satellite
If the satellite you wish to track is not included in the satellite library,
you can add a new custom “User” satellite. To create a new satellite,
follow these steps:
1. On the Satellites page of the web interface, click the (i)
information icon next to any of the “User” satellites.
2. Fill in all of the tracking parameters with the correct
information for your desired satellite. See “Changing Satellite
Tracking Parameters” on page 54.
NOTE: You can only create a satellite that is compatible with the LNB that is
currently installed in the antenna.
3. Choose a friendly name for your new satellite, so that you can
easily identify it later. Then save your changes.
4. To install your new satellite in the antenna for tracking, follow
the steps in “Selecting a Single Satellite” on page 47.
Figure 6-2 User Satellites (Circular)
48
TracVision TV1 User’s Guide
Satellite Settings
Selecting a Satellite Group
The TV-Hub comes preloaded with some of the most popular groups
of satellites. To select one of these preset groups for tracking, or to
select a custom group that you created yourself, follow these steps:
Important!
KVH recommends that you run the Setup Wizard whenever you need
to change the configuration of your system (especially if you need to
change your satellite TV service or receiver equipment). The Wizard
will guide you through all of the necessary configuration steps,
including satellite selection. You can launch the Setup Wizard from the
web interface (go to Settings > General Settings).
1. On the Satellites page of the web interface, set Satellite Mode to
Group.
Figure 6-3 Preset Satellite Groups (Example)
2. Choose a satellite group from the list. (This list will vary
depending on your system’s configuration.) All preset groups
are listed below.
49
TracVision TV1 User’s Guide
Satellite Settings
Linear Groups
Preset Satellite Groups (A–B–C–D)
Compatible
Antennas
Europe 1: Hotbird – Astra1 – Astra2S – Astra3
TV5, TV6*
Europe 2: Astra3 – Astra1 – Hotbird – Astra2S
TV5, TV6*
Scandinavia: Astra4 – Thor – Hotbird – Astra1
TV5, TV6*
* Automatic skew required.
DIRECTV Groups
Preset Satellite Groups
Compatible
Antennas
DIRECTV Dual: 101W – 119W
All
Tri-Am TriSat: 101W – 119W – 95W
TV5, TV6*
Tri-Am Dual: 101W – 95W
TV5, TV6*
* Tri-Americas LNB required (DIRECTV U.S. + Latin America).
DISH Network Groups
Preset Satellite Groups
Compatible
Antennas
Eastern Arc: 61W – 72W – 77W
TV3, TV5, TV6*
Western Arc: 110W – 119W – 129W
All*
Legacy East Arc: 61W – 110W – 119W
All
DISH 500: 110W – 119W
All
72W: 72W only
TV3, TV5, TV6*
* TV1/RV1 is not compatible with the Eastern Arc or 72W at this time. In
addition, due to the low elevation angle, the 129W satellite cannot be
viewed by the TV1/RV1 in the Northeast U.S.
Bell TV Group
50
Preset Satellite Group
Compatible
Antennas
Bell TV Dual: 82W – 91W
TV3, TV5, TV6*
* TV1/RV1 is limited to the 91W satellite at this time.
TracVision TV1 User’s Guide
Satellite Settings
Creating a New Satellite Group
If there is no preset satellite group containing the satellites you want to
track, you can create your own custom satellite group. Follow these
steps:
1. On the Satellites page of the web interface, set Satellite Mode to
Group.
2. Select Create New Group.
3. Choose up to four satellites from the satellite library to include
in your new satellite group.
Important!
When adding linear satellites to a group, be sure to consider the skew
angle for each satellite if the antenna is not equipped with automatic
skew. In general, if the satellites are greater than 10° apart in longitude,
you will not be able to set the LNB at a skew angle that works for all of
them. You might need to adjust the skew whenever you switch
satellites.
4. Choose a friendly name for your group, so that you can easily
identify it later. Then save your changes.
5. To install the new satellite group in the antenna for tracking,
follow the steps in “Selecting a Satellite Group” on page 49.
NOTE: If you assign your new group the same name as an existing userdefined group, the new group will overwrite the older one. You cannot use
any of the names that are reserved for preset groups.
51
TracVision TV1 User’s Guide
Satellite Settings
Figure 6-4 Creating a New Satellite Group
52
TracVision TV1 User’s Guide
Satellite Settings
Changing Satellites in a Group
While you cannot alter the satellites in a preset group, you can change
the satellites that are included in any user-defined group. Follow these
steps to edit a user-defined group:
1. On the Satellites page of the web interface, set Satellite Mode to
Group.
2. Select the group you want to modify, then select Edit Group.
3. Change any of the four satellites you want to replace. Then
save your changes.
Figure 6-5 Editing a Satellite Group
53
TracVision TV1 User’s Guide
Satellite Settings
Changing Satellite Tracking Parameters
A satellite TV service provider may change a transponder frequency or
other satellite parameters at any time without warning. Since the
antenna uses these parameters to identify and track the satellite, the
TV-Hub allows you to change the tracking parameters of any satellite
in its library.
NOTE: KVH regularly updates the satellite library for service provider
changes. You can download the latest update from the TV-Hub web interface.
See “Updating the Satellite Library” on page 88 for details. Your local KVH
dealer or distributor will be informed whenever an update is required.
NOTE: You can find satellite information on the web at www.lyngsat.com
(not affiliated with KVH).
To manually edit the tracking parameters of a satellite, follow these
steps:
1. On the Satellites page of the web interface, click the (i)
information icon next to the affected satellite.
2. Make the necessary changes to the tracking parameters. Then
save your changes.
Be sure to set the parameters for each polarization/band. Linear
satellites use four combinations of polarization/band: Horizontal
Low, Horizontal High, Vertical Low, and Vertical High. Circular
satellites use two polarizations in a single band: Right and Left.
Editable tracking parameters for any satellite are listed below.
54
Parameter
Description
Frequency
00000 MHz or 10700 MHz-12750 MHz
Symbol Rate
1000-45000 (33000 max if DVB-S2)
FEC Code
1/2, 2/3, 3/4, 3/5, 4/5, 5/6, 5/11, 6/7, 7/8,
8/9, 9/9, or 9/10
Satellite ID
Hexadecimal (0x####)
Decoder Type
QDSS: Legacy DSS
QDC2: Digicipher II QPSK
QDVB: Legacy DVB
LQPSK: DVB-S2 QPSK
L8PSK: DVB-S2 8PSK
TQPSK: Turbo QPSK
T8PSK: Turbo 8PSK
TracVision TV1 User’s Guide
Satellite Settings
Figure 6-6 Edit Satellite Details
3. If the satellite is a custom user-defined satellite, you can change
the additional parameters listed below.
Parameter
Description
Satellite Name
User-defined name (e.g., User Sat 1)
Region
Africa, Asia, Australia/New Zealand,
Central/South America, Europe, or North
America
Orbital Slot
(Longitude)
Longitude of the satellite’s position, using the
following format: xxx.xxE or xxx.xxW
(leading zeros and decimal values are
optional)
Pre-Skew
-90° to +90°
Figure 6-7 Additional Parameters for User-defined Satellite
NOTE: LNB type and local oscillator frequencies cannot be modified, as they
are properties of the LNB installed in the antenna.
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TracVision TV1 User’s Guide
Switching Satellites
7. Switching Satellites
This section explains how to switch between multiple satellites installed
in the antenna.
Contents
Automatic Satellite Switching – Linear, DISH Network, or Bell TV..................59
Automatic Satellite Switching – DIRECTV........................................................63
Selecting Automatic Switching Mode..............................................................66
Selecting the Master Receiver ........................................................................67
Manual Satellite Switching..............................................................................68
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TracVision TV1 User’s Guide
Switching Satellites
Automatic Satellite Switching – Linear, DISH
Network, or Bell TV
In Automatic satellite switching mode, the TV-Hub can accept DiSEqC
satellite change commands from linear, DISH Network, or Bell TV
receivers that are either:
•
Connected directly to the TV-Hub’s “Receiver” port
•
Equipped with an IP AutoSwitch
IP AutoSwitches send DiSEqC commands via your onboard local area
network (LAN). See “Network Settings” on page 15 for network setup
details.
NOTE: An IP AutoSwitch is not required for a receiver connected directly to
the TV-Hub because the TV-Hub has a built-in IP AutoSwitch.
Figure 7-1 IP AutoSwitch Connections
Each receiver and IP AutoSwitch needs to be set up for automatic
switching, as explained in the following topics:
•
“Setting Up a Linear Receiver for Automatic Switching” on
page 60
•
“Setting Up a DISH Network/Bell TV Receiver for
Automatic Switching” on page 61
•
“Setting Up an IP AutoSwitch” on page 62
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TracVision TV1 User’s Guide
Switching Satellites
Setting Up a Linear Receiver for Automatic Switching
For automatic switching to work properly with your linear receivers,
be sure to set up the satellites in each receiver in the same order as they
are set up in the antenna. See “Configuring a Linear Receiver for
Automatic Switching” on page 35 for details.
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TracVision TV1 User’s Guide
Switching Satellites
Setting Up a DISH Network/Bell TV Receiver for Automatic Switching
For automatic switching to work properly with your DISH Network or
Bell TV receivers, be sure to observe the following requirements:
•
Make sure each receiver is DISH pro-compatible. Look for
the DISH Pro logo on the box.
•
Select a preset satellite group (see “Selecting a Satellite
Group” on page 49). User-defined groups are limited to
manual satellite switching only.
•
Run the TracVision Setup Wizard and initiate a Check
Switch test on the receiver when prompted to do so. See
“Running a Check Switch Test on a DISH Network or Bell
TV Receiver” on page 40 for details. You can launch the
Setup Wizard from the web interface (go to Settings >
General Settings).
NOTE: In some cases, a DISH Network receiver might automatically switch
from a high-definition (HD) channel to its standard-definition (SD)
equivalent. To prevent this from happening, always tune to the HD-only
channels at the upper range of the channel list (above 1000), or set up the
receiver to block the SD channels (from the Main Menu, select Locks:5 >
Channel Locks:2).
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TracVision TV1 User’s Guide
Switching Satellites
Setting Up an IP AutoSwitch
Whenever you install a new IP AutoSwitch, you need to add it to the
Autoswitch page of the web interface. Enter the IP AutoSwitch’s serial
number and assign it a friendly name (e.g., “Salon”). You can find the
serial number on the bottom of the IP AutoSwitch.
Figure 7-2 Adding an IP AutoSwitch to the Autoswitch Page
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TracVision TV1 User’s Guide
Switching Satellites
Automatic Satellite Switching – DIRECTV
In Automatic satellite switching mode, the TV-Hub can accept
commands from SWM-compatible DIRECTV receivers to
automatically switch between the 101W and 119W satellites. (To learn
more about SWM technology, see “Understanding DIRECTV SWM
Technology” on page 65.) It receives these commands via your
onboard local area network (LAN). See “Network Settings” on page 15
for network setup details.
NOTE: The 119W satellite only carries local channels for certain regions of
the country. (You can find a list of these regions in the Setup Wizard.) If your
locals are carried on DIRECTV’s main 101W satellite, you do not need to
switch satellites.
Figure 7-3 Example of Network Connections for DIRECTV
If the receiver does not have an Ethernet port, or is not MoCA®enabled, additional equipment may be required – contact a KVH
authorized dealer/distributor or KVH Technical Support for details.
Genie clients cannot switch satellites; they can only view
programming carried by the satellite that is currently selected.
Once your receiver is connected to the network, follow the steps in
“Setting Up a DIRECTV Receiver for Automatic Switching” on
page 64 to set it up for automatic switching.
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TracVision TV1 User’s Guide
Switching Satellites
Setting Up a DIRECTV Receiver for Automatic Switching
During system installation, your SWM-compatible receivers should
have been set up for you. (See the Installation Guide for details.) If you
wish to add a new SWM-compatible receiver, follow these steps:
1. Set the receiver’s Dish Type to 3-LNB and Switch Type to
SWM. See “Setting the Dish Type on a DIRECTV Receiver” on
page 38 for details.
2. Set up the receiver to allow external device access. See
“Allowing External Access on a DIRECTV Receiver” on
page 37 for details.
3. Add the new receiver to the Autoswitch page of the web
interface. Enter the receiver’s IP address and assign it a friendly
name (e.g., “Salon”). See “Finding the IP Address of a
DIRECTV Receiver” on page 36 for details on how to find the
receiver’s IP address.
Figure 7-4 Adding a DIRECTV Receiver to the Autoswitch Page
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TracVision TV1 User’s Guide
Switching Satellites
Understanding DIRECTV SWM Technology
The TV-Hub has a built-in DIRECTV single wire multiswitch (SWM),
allowing you to connect multiple SWM-compatible receivers via a
single coax cable. At startup, the SWM allocates one of eight channels
to each tuner it detects on the cable. Recording devices will consume
more than one channel, as they offer the ability to record on one or
more channels while watching another.
Device
Tuners
SWM Receiver
1
SWM DVR
2
Genie
5
Genie Client
0
Figure 7-5 DIRECTV SWM Technology
65
TracVision TV1 User’s Guide
Switching Satellites
Selecting Automatic Switching Mode
To select automatic switching, simply select the Automatic satellite
switching mode at the Home page of the web interface.
Figure 7-6 Automatic Satellite Switching on Home Page
66
TracVision TV1 User’s Guide
Switching Satellites
Selecting the Master Receiver
The master receiver controls satellite selection. The TracVision antenna
will switch between satellites automatically as you change channels
using the master receiver’s remote control. All other receivers will
only be able to select channels that are carried by the currently selected
satellite.
NOTE: The system must first be set to Automatic satellite switching mode
before you can select a master receiver. See “Selecting Automatic Switching
Mode” on page 66.
To make a different receiver the master, simply select it on the Home
page of the web interface.
Figure 7-7 Master Receiver Selection
As an alternative, if the receiver is connected to an IP AutoSwitch, you
can press the Master Select button on the IP AutoSwitch to make its
associated receiver the master.
Figure 7-8 IP AutoSwitch Master Select Button
67
TracVision TV1 User’s Guide
Switching Satellites
Manual Satellite Switching
Even if your system is set up for automatic satellite switching, you
always have the option to manually switch satellites at the Home page
of the web interface. Simply select the Manual satellite switching mode
then select the desired satellite from the displayed list of installed
satellites.
Important!
When you select Manual switching mode, the system no longer
responds to receiver satellite change commands. To restore automatic
switching, you need to select the Automatic satellite switching mode
at the Home page.
Figure 7-9 Manual Satellite Selection on Home Page
68
TracVision TV1 User’s Guide
Troubleshooting
8. Troubleshooting
This section identifies some basic problems along with their possible
causes and solutions. It also explains what the status lights and error
messages indicate, how to view the system logs and information, and
how to get technical support.
Contents
Basic Checks ...................................................................................................71
Status Information on the Home Page.............................................................73
TV-Hub Status Indicators.................................................................................75
IP AutoSwitch Status Indicator ........................................................................77
Error Messages ...............................................................................................78
System Logs ....................................................................................................81
System Information .........................................................................................83
Technical Support............................................................................................84
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TracVision TV1 User’s Guide
Troubleshooting
Basic Checks
If you are experiencing a problem receiving satellite TV with your
TracVision system, first check the following:
Check the System Status Information
Check the status indicators in the upper-left corner of the Home page
of the web interface, or check the three lights on the front of the
TV-Hub itself. All three should be lit solid green. See “TV-Hub Status
Indicators” on page 75 for details. Also look for an error message on
the Home page (see “Error Messages” on page 78).
Check for Satellite Signal Blockage
If the antenna is continuously searching for the satellite, check the area
around the antenna for blockage. The antenna needs an unobstructed
view of the sky to receive satellite signals. See “Avoiding Blockage” on
page 12 for details. Excessive dirt on the radome and severe weather
can also affect reception. If there is no blockage, you might be located
outside the coverage area of the selected satellite. Visit
www.kvh.com/footprint for details.
Make Sure Your Receivers Are Set Up Properly
Your satellite TV receivers might need to be configured for the desired
satellite(s) and/or operating mode. Refer to “Receiver Settings” on
page 33 for details.
Check Power and Cables
Make sure power is applied to all system components. Also make sure
all cables are connected tightly. Refer to the Installation Guide for
wiring details.
Make Sure the Software and Satellite Library Are Up-to-Date
To update the system to the latest software version, refer to “Updating
the Software” on page 90. To update the satellite library, refer to
“Updating the Satellite Library” on page 88.
Adjust the LNB Skew Angle (Linear Systems Only)
If your antenna is not equipped with automatic skew, you need to
manually set the antenna’s LNB to the correct skew angle for the
selected satellite and your current location. Refer to “Adjusting the
LNB Skew Angle (Linear Only)” on page 27 for details.
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TracVision TV1 User’s Guide
Troubleshooting
Restart the System
Try restarting the system at the web interface (see “Restarting the
System” on page 93). If you cannot access the web interface, turn off
the TV-Hub at the rear panel power switch, then turn it back on.
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TracVision TV1 User’s Guide
Troubleshooting
Status Information on the Home Page
The Home page of the web interface provides basic system status
information, as described below.
Figure 8-1 Home Page
Item
Description
A
Three status indicators match the physical status lights on
the TV-Hub (see “TV-Hub Status Indicators” on page 75)
B
Current satellite switching mode: Automatic or Manual
C
Currently selected satellite, satellite signal strength, and
general status of the antenna:
• Tracking
• Searching
• Initializing
• Boot
• Idle
• Error
D
Currently selected master receiver (only shown in
Automatic satellite switching mode)
E
Antenna model
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TracVision TV1 User’s Guide
Troubleshooting
74
Item
Description
F
Latitude/longitude of your current location, based on GPS
input or manual entry
G
List of satellites currently installed in the antenna
H
Your current true heading (requires NMEA input)
I
Tracking status visual display; a green line between the
antenna and the satellite indicates the antenna is tracking
the satellite
TracVision TV1 User’s Guide
Troubleshooting
TV-Hub Status Indicators
Status lights on the Home page of the web interface and on the front of
the TV-Hub itself indicate the current status of the system and can
help you identify problems quickly.
Figure 8-2 TV-Hub Status Lights
During normal operation, all three lights should be lit green. The
following tables explain what the different light conditions indicate. If
an error condition exists, view the error message on the Home page of
the web interface (see “Error Messages” on page 78).
NOTE: During startup, each status light will illuminate orange for a few
seconds. In addition, all three status lights will alternate orange whenever a
software update is in progress.
TV-Hub Light
The table below explains what the TV-Hub light indicates.
State
Description
Off
TV-Hub is powered off, or there is no power
input
Green
TV-Hub is operating normally
Green, Flashing
TV-Hub is initializing
Orange, Flashing
TV-Hub is operational, but a minor error exists
that you might be able to fix
Red
TV-Hub is not operational; a major error exists –
contact KVH Technical Support
Red, Flashing
TV-Hub is not operational; a major error exists
that you might be able to fix
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TracVision TV1 User’s Guide
Troubleshooting
Antenna Light
The table below explains what the Antenna light indicates.
State
Description
Off
No power input to the antenna
Green
Antenna is tracking a satellite
Green, flashing
Antenna is initializing or searching for a
satellite
Orange
Antenna has been halted by a technician
Orange, flashing
Antenna is operational, but a minor error exists
that you might be able to fix
Red
Antenna is not operational; a major error exists
– contact KVH Technical Support
Red, Flashing
Antenna is not operational; a major error exists
that you might be able to fix
Power Light
The table below explains what the Power light indicates.
76
State
Description
Off
TV-Hub is powered off, or there is no power
input
Green
Good input power
Red, Flashing
Input power is unacceptable; a major error
exists that you might be able to fix
TracVision TV1 User’s Guide
Troubleshooting
IP AutoSwitch Status Indicator
A status light on the IP AutoSwitch indicates the current status of the
IP AutoSwitch.
Figure 8-3 IP AutoSwitch Status Light
The table below explains what the IP AutoSwitch status light
indicates.
State
Description
Off
No power input from the receiver
Green
Registered with the TV-Hub and currently
selected as the master
Orange
Registered with the TV-Hub but not currently
selected as the master
Orange, Flashing
Initializing
Red
Detected one of the following errors:
• Unable to communicate with the TV-Hub
• Network is not detected
• Unable to register with the TV-Hub
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TracVision TV1 User’s Guide
Troubleshooting
Error Messages
If any of the Status indicators on the Home page of the web interface
are flashing orange, flashing red, or solid red, click on it to view the
error message.
Figure 8-4 Example of Error Messages under Status Indicators
The table below lists all of the possible error messages. Many of these
faults should only be repaired by a KVH-certified technician; contact
KVH Technical Support for assistance (see “Technical Support” on
page 84).
78
Error
Description
100
There is an open circuit in the DC power wires running
between the antenna and the TV-Hub. The TV-Hub detects
no DC current feed to the antenna. Check the RF1 cable
between the antenna and the TV-Hub.
101
There is a short circuit in the DC power wires running
between the antenna and the TV-Hub. The TV-Hub detects
an overload condition. Check the RF1 cable between the
antenna and the TV-Hub.
102
The TV-Hub is not providing the proper DC voltage to the
antenna (should be 37.8-46.2 VDC). Contact KVH.
104
The software update file you selected is corrupt. Try a new
update file.
105
The TV-Hub is unable to read from or write to its
EEPROM. Contact KVH.
106
The TV-Hub has lost communications with the antenna.
Check the RF1 cable between the antenna and the TV-Hub.
107
The TV-Hub internal temperature exceeds acceptable
limits. If the problem persists, you might need to relocate
the unit to an area that provides better ventilation.
TracVision TV1 User’s Guide
Troubleshooting
Error
Description
108
An automated reboot of the TV-Hub is in process to
resolve low memory. No action is required.
109
The TV-Hub is running low on memory but it should be
able to recover without a reboot.
111
The TV-Hub is unable to initialize its built-in wireless
access point (WAP). Contact KVH.
119
The 24 VDC power to the internal SWM module is out of
range. DIRECTV outputs are disabled. Contact KVH.
124
The software update file you selected is not valid for your
antenna model. Try a new update file.
128
The software update failed. Retry updating the software. If
it fails again, check the RF1 cable between the antenna and
the TV-Hub.
129
One of the TV-Hub’s power supplies is out of range.
Contact KVH.
130
The TV-Hub DC input voltage is out of range (should be
10-30 VDC). Check the power source that is supplying DC
power to the TV-Hub.
200
The antenna is not receiving adequate DC power from the
TV-Hub. Check the RF1 cable between the antenna and the
TV-Hub.
203
The antenna’s main board has lost communications with
the azimuth and elevation motors. Contact KVH.
204
The antenna’s main board has lost RF communications.
Contact KVH.
205
The antenna’s azimuth motor has a power failure. Contact
KVH.
206
The antenna’s azimuth motor or limit switch failed.
Contact KVH.
207
The antenna’s elevation motor has a power failure.
Contact KVH.
208
The antenna’s elevation motor or limit switch failed.
Contact KVH.
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TracVision TV1 User’s Guide
Troubleshooting
80
Error
Description
222
The antenna’s internal temperature exceeds acceptable
limits. Turn off the system and allow it to cool.
223
The antenna’s main board has lost gyro calibration data. A
technician should calibrate the antenna’s gyros.
226
The antenna has lost RF communications. Contact KVH.
227
The antenna’s RF software might be corrupted. Contact
KVH.
228
The antenna has lost RF communications. Contact KVH.
229
The antenna’s RF software might be corrupted. Contact
KVH.
231
The antenna’s RF software might be corrupted. Contact
KVH.
232
The antenna’s RF software might be corrupted. Contact
KVH.
241
The antenna’s main board detects a power failure. Contact
KVH.
269
The main antenna processor detects that LNB voltage is
out of range. Contact KVH.
270
The azimuth or elevation gyro needs to be replaced.
Contact KVH.
272
The antenna’s main software does not match the antenna
type. Contact KVH.
273
The antenna’s motor software does not match the antenna
type. Contact KVH.
275
The azimuth or elevation gyro needs to be replaced.
Contact KVH.
276
The antenna’s main board has lost accelerometer
calibration data. A technician should calibrate the
antenna’s accelerometer.
TracVision TV1 User’s Guide
Troubleshooting
System Logs
Two system logs are available on the Support page of the web
interface to capture historical system data:
•
Operational Log (see “Operational Log” on page 81)
•
Event Log (see “Event Log” on page 82)
Operational Log
The Operational Log, when initiated, records all messages that the
antenna system generates. To start a new log or view the current log,
select Operational Log on the Support page of the web interface. Then
select the desired option:
•
View Current Log: This option simply opens the current
Operational Log. You can save this log as a text file (.log
extension) to send to a technician or KVH Technical
Support.
•
Start New Log: This option deletes the current Operational
Log and begins recording a new one.
•
Restart System & Start New Log: This option deletes the
current Operational Log, restarts the antenna, and begins
recording a new Operational Log. This log will begin with
the system’s startup messages, which include the results of
various self-test routines.
Figure 8-5 Operational Log Options
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TracVision TV1 User’s Guide
Troubleshooting
Event Log
The Event Log keeps a historical record of all major system events,
including any error messages the antenna system generates. On the
Support page of the web interface, select Event Log. You can then save
the log file (.log extension) to your computer or e-mail it to KVH
Technical Support.
Figure 8-6 Event Log
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TracVision TV1 User’s Guide
Troubleshooting
System Information
You can find the serial numbers, software versions, voltages, and other
technical information for the TV-Hub and antenna on the Support
page of the web interface (go to Support > System Info). You will need
this information whenever you contact KVH Technical Support. It is
very useful for diagnostics.
Figure 8-7 System Info
83
TracVision TV1 User’s Guide
Troubleshooting
Technical Support
The TracVision system is a sophisticated electronic device; only
specially trained KVH-certified technicians have the tools and
expertise necessary to diagnose and repair a system fault. Therefore, if
you experience an operating problem or require technical assistance,
please contact KVH Technical Support:
North/South America, Australasia:
Phone: +1 401 847-3327
E-mail: support@kvh.com
Europe, Middle East, Africa, Asia-Pacific:
Phone: +45 45 160 180
E-mail: support@emea.kvh.com
Please have your system serial numbers and software versions handy
before you call (see “System Information” on page 83).
Remote Diagnostics
If your TV-Hub is connected to the Internet via an onboard network,
KVH Technical Support might be able to troubleshoot your system
remotely over the Internet.
Important!
KVH Technical Support will guide you through the process of
enabling remote diagnostics on the TV-Hub. Enable this connection
only when requested by KVH Technical Support.
Figure 8-8 Remote Access
84
TracVision TV1 User’s Guide
Maintenance
9. Maintenance
This section explains how to perform preventive maintenance to keep
the system in tip-top shape. It also explains how to update the software
and satellite library, and restart system components.
Contents
Preventive Maintenance ..................................................................................87
Updating the Satellite Library ..........................................................................88
Updating the Software.....................................................................................90
Corrective Maintenance...................................................................................92
Restarting the System .....................................................................................93
85
TracVision TV1 User’s Guide
Maintenance
Preventive Maintenance
The following tasks should be performed periodically to help maintain
peak performance:
•
Vacuum the vents on the TV-Hub. Air needs to flow through these
vents to cool the electronic components and prevent overheating.
Figure 9-1 Vents on TV-Hub
•
Clean the outside of the antenna with fresh water to remove grime.
Dirt buildup can affect reception of satellite signals. You may use
mild detergent, but avoid abrasive cleansers and high-pressure
water.
•
Inspect the cable connections at the TV-Hub for any wear and tear.
Repair any damaged cables.
•
Ensure the system is running the latest software version. See
“Updating the Software” on page 90 for details. Also make sure
the TV-Hub’s satellite library is up to date. See “Updating the
Satellite Library” on page 88 for details.
87
TracVision TV1 User’s Guide
Maintenance
Updating the Satellite Library
Service providers occasionally change the tracking parameters of their
satellites, necessitating an update to the data in the TracVision satellite
library. You can update your system’s satellite library to the latest
version at any time by downloading the file from KVH’s Update
server and uploading it to the TV-Hub. When you update the library,
the new version simply overwrites the previously installed version.
Important!
With the exception of user-defined satellites, updating the satellite
library overwrites any changes you have made to the satellites’
tracking parameters. All parameters for preset satellites revert to their
factory default settings.
Use one of the following methods to update the satellite library:
Using an Onboard Network with Internet Access
If the TV-Hub is connected to an onboard network that has an Internet
connection, you can use that connection to download the library file.
Follow these steps:
1. Connect your computer to the same network as the TV-Hub.
2. At the Updates page of the web interface, select the satellite
library. Then select Download Update. This will download the
latest version of the library file onto your computer.
3. Select Install Update. Then navigate to and select the library
file (it has a .xml extension) saved on your computer. It will
only take a few seconds for the update to complete.
Using an iPhone/iPad
If you have an iPhone or iPad, and your device has an Internet
connection, you can use the TracVision TV/RV App to download the
latest library file and upload it to the system. You can download the
App for free from the Apple iTunes App Store.
Using a Computer with Internet Access
If your computer has an Internet connection, you can use that
connection to download the library file. Follow these steps:
1. Download the latest version of the library file onto your
computer from the KVH website (go to www.kvh.com/
Support/Product-Support-Library/Software-Updates).
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TracVision TV1 User’s Guide
Maintenance
2. Once you have downloaded the file onto your computer, use
the same computer to access the TV-Hub’s web interface (see
“Accessing the Web Interface” on page 14).
3. At the Updates page of the web interface, select the satellite
library then select Install Update. Navigate to and select the
library file (it has a .xml extension) saved on your computer. It
will only take a few seconds for the update to complete
Figure 9-2 Satellite Library Update
89
TracVision TV1 User’s Guide
Maintenance
Updating the Software
KVH periodically releases new versions of software to enhance the
performance and capabilities of the system. You can update your
system to this latest software at any time by downloading the file from
KVH’s web server and uploading it to the system. When you update
the software, the new version simply overwrites the previously
installed version. A single software package includes updates to all
components in the antenna and TV-Hub.
Use one of the following methods to update the software:
Using an Onboard Network with Internet Access
If the TV-Hub is connected to an onboard network that has an Internet
connection, you can use that connection to download the software.
Follow these steps:
1. Connect your computer to the same network as the TV-Hub.
2. At the Updates page of the web interface, select the antenna.
Then select Download Update. This will download the latest
version of the software onto your computer via the onboard
network’s Internet connection.
3. Select Install Update. Then navigate to and select the update
file (it has a .kvh extension) saved on your computer.
4. Wait for the update to complete. It may take up to 45 minutes.
Using an iPhone/iPad
If you have an iPhone or iPad, and your device has an Internet
connection, you can use the TracVision TV/RV App to download the
latest software and upload it to the system. You can download the
App for free from the Apple iTunes App Store.
Using a Computer with Internet Access
If your computer has an Internet connection, you can use that
connection to download the software. Follow these steps:
1. Download the latest version of software onto your computer
from the KVH website (go to www.kvh.com/Support/
Product-Support-Library/Software-Updates).
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TracVision TV1 User’s Guide
Maintenance
2. Once you have downloaded the file to your computer, use the
same computer to access the TV-Hub’s web interface (see
“Accessing the Web Interface” on page 14).
3. At the Updates page of the web interface, select the antenna
then select Install Update. Navigate to and select the update
file (it has a .kvh extension) saved on your computer.
4. Wait for the update to complete. It may take up to 45 minutes.
NOTE: The TV-Hub’s status lights will alternate orange while the update is
in progress.
Figure 9-3 Antenna Software Update (TV5 shown)
91
TracVision TV1 User’s Guide
Maintenance
Corrective Maintenance
If a system component fails, it will need to be replaced by a KVHcertified technician. Instructions are provided with the replacement
part.
Important!
Field replaceable units should only be replaced by a trained, KVHcertified technician. To find a technician near you, visit
www.kvh.com/wheretogetservice or contact KVH Technical Support
(see “Technical Support” on page 84).
92
TracVision TV1 User’s Guide
Maintenance
Restarting the System
If you experience a problem with the system, you may need to restart
the hardware. You can restart the following system components at the
web interface (go to Support > Restart System).
•
Restart Antenna: Restarts the TracVision antenna. Choose this
option whenever the antenna is unable to find the satellite.
•
Restart All: Restarts both the TV-Hub and the antenna. Choose
this option if the problem cannot be isolated to the antenna.
Figure 9-4 Restart System Menu
93
TracVision TV1 User’s Guide
Specifications
Appendix
A. Specifications
This section provides the technical specifications of the TracVision
system’s components.
Contents
System Specifications ..................................................... 97
95
TracVision TV1 User’s Guide
Specifications
System Specifications
NOTE: All specifications are subject to change without notice.
TracVision TV1 Antenna Specifications
Attribute
Rating
Meets Inmarsat BGAN operational, survival, vibration, and shock
specifications
Dimensions
13.5" (34.3 cm) OD x 13.3" (33.7 cm) H
Weight
8 lbs (3.6 kg)
Temperature
Operating: -13°F to +131°F (-25°C to 55°C)
Survival: -13°F to +158°F (-25°C to +70°C)
Input power
42 VDC (from TV-Hub), 42 W nominal
Minimum EIRP
51 dBW (Ku-band)
Frequency range
10.7 to 12.75 GHz
Polarizations
• Vertical/horizontal, high/low band
• Simultaneous LHCP (left-hand circular
polarization) and RHCP (right-hand
circular polarization)
LNB options
• Linear Universal Single
• Circular
Elevation range
20° to 70°
Azimuth range
Continuous
Skew control
Manual
Cable connections
75 type “F” connector
97
TracVision TV1 User’s Guide
Specifications
TV-Hub Specifications
Attribute
Rating
Meets Inmarsat operational, survival, and shock specifications
98
Dimensions
11.2" (28.5 cm) W x 8.5" (21.6 cm) D x 2.8"
(7.1 cm) H
Weight
10 lbs (4.5 kg)
Temperature
Operating: 5°F to +131°F (-15°C to 55°C)
Survival: 5°F to +158°F (-15°C to +70°C)
Input power
10-30 VDC
Output power
42 VDC
Supported RF1
cable to antenna
Up to 100 ft (30 m): RG-6
Up to 200 ft (60 m): RG-11
Supported NMEA
messages
NMEA 0183 (4800 baud): $--HDG, HDM,
HDT, OSD, THS, VHW, RMC
www.kvh.com
KVH Industries A/S
EMEA Headquarters
Kokkedal, Denmark
Tel: +45 45 160 180 Fax: +45 45 160 181
E-mail: info@emea.kvh.com
KVH Industries, Inc.
World Headquarters
Middletown, RI U.S.A.
Tel: +1 401 847 3327 Fax: +1 401 849 0045
E-mail: info@kvh.com
KVH Industries Pte Ltd.
Asia-Pacific Headquarters
Singapore
Tel: +65 6513 0290 Fax: +65 6472 3469
E-mail: info@apac.kvh.com
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