This Technical Advisory describes an issue which may or may not affect the customer’s product Intel Technical Advisory TA-0936-1 5200 NE Elam Young Parkway Hillsboro, OR 97124 September 30, 2009 Intel® Server Chassis SC5299BRP Power Supply Failures Information in this document is provided in connection with Intel products. No license, express or implied, by estoppel or otherwise, to any intellectual property rights is granted by this document. Except as provided in Intel's Terms and Conditions of Sale for such products, Intel assumes no liability whatsoever, and Intel disclaims any express or implied warranty, relating to sale and/or use of Intel products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right. Intel products are not intended for use in medical, life saving, or life sustaining applications. Intel may make changes to specifications and product descriptions at any time, without notice. The Intel® Server Chassis SC5299BRP may contain design defects or errors known as errata which may cause the product to deviate from published specifications. Current characterized errata are available on request. Products Affected Product Code APP4650WPSU SC5299BRP Description Intel is experiencing a higher than expected return rate on the power supplies for the Intel® Server Chassis SC5299BRP built before January 2008. Failures do not occur during run-time but may be encountered after the system is running for some time and it is powered off. The affected power supplies may not power back on. Only power supplies falling in the following serial number ranges are affected by this issue: M706XXXXXXXX and M707XXXXXXXX where XXXXXXXX are the sequential serial numbers. Root Cause The issue has been root caused to defective components in the startup control circuitry. A capacitor, from one specific vendor, did not meet the vendors’ capacitor life projection. Corrective Action / Resolution Intel will replace affected power supplies built before January 2008 that are in the affected serial number ranges listed above. Power supplies built in January 2008 and after are not affected by this issue. Customers wishing to query their system for power supply serial numbers to see if they are affected by this issue can do so by running the following command line using the FRUSDR utility: “frusdr /d fru IMBDEVICE 02” This will display the FRU area that contains the power supply serial number, see below for an example, the power supply area is highlighted in bold: FRU & SDR Load Utility Version 2.0.1 Build 11 FRU IMBDEVICE on bus FFh, Device ID 02h, IPMB address 20h, Lun 00h Displaying Header Area Common Header Area (Version 1, Length 8) Copyright © 2009 Intel Corporation. * Other names and brands may be claimed as the property of others. Internal Area Offset = 00h Chassis Area Offset = 00h Board Area Offset = 00h Product Area Offset = 01h MultiRecord Offset = 09h Pad = 00h Checksum = F5h Displaying Internal Use Area Internal Use Information Area not present in FRU Device Display Chassis Area Chassis Information Area not present in FRU Device Display Board Area Board Information Area not present in this FRU Device Display Product Area Product Information Area (Version 1, Length 64) Unicode Country Base = 19h Manufacturer Name(ASCII) = HIPRO Product Name (ASCII) = HP-R650FF3-LF Part Number (ASCII) = D23019-008 Product Version (ASCII) = 00F Serial Number (ASCII) = M70649000782 Asset Tag (ASCII) = Mftr FRU File ID (ASCII) = For replacement power supplies affected by this issue, please contact Intel using your normal warranty process, indicating that you are calling regarding TA# 0936-1. Have the following information when you call: the serial number(s) of the system(s) or chassis(s); and the part number and serial number of the affected power supply(s). For customers that have power supplies outside of the affected serial number range and encounter power on issues, make sure that the power supply is seated well in the power supply cage. Power the system down, remove the power cord and remove the power supply and reseat the power supply in the cage. Please contact your Intel Sales Representative if you require more specific information about this issue. Enterprise Platforms & Services Division Intel Corporation Copyright © 2009 Intel Corporation. * Other names and brands may be claimed as the property of others.
* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project