CA ARCserve Backup Patch Manager for Windows User Guide

CA ARCserve Backup Patch Manager for Windows User Guide
CA ARCserve® Backup Patch
Manager for Windows
User Guide
r16
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CA Technologies Product References
This document references the following CA Technologies products:
■
CA ARCserve® Backup for Windows
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■
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■
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Contents
Chapter 1: Understanding CA ARCserve Backup Patch Manager
9
Introduction ................................................................................................................................................................. 9
CA ARCserve Backup Patch Manager Components .................................................................................................... 10
Patch Manager GUI ............................................................................................................................................. 11
Patch Manager Service........................................................................................................................................ 11
CA ARCserve Backup Patch Manager Guidelines ....................................................................................................... 12
How CA ARCserve Backup Patch Manager Works ..................................................................................................... 13
Check for Available Patches ................................................................................................................................ 15
Download Patches............................................................................................................................................... 18
Install Patches ..................................................................................................................................................... 20
Import Patches .................................................................................................................................................... 22
Uninstall Patches ................................................................................................................................................. 22
Email Notifications .............................................................................................................................................. 23
Report Generation .............................................................................................................................................. 24
Chapter 2: Installing CA ARCserve Backup Patch Manager
25
Installation Prerequisites ........................................................................................................................................... 25
Install CA ARCserve Backup Patch Manager .............................................................................................................. 25
Local Install.......................................................................................................................................................... 27
Remote Install ..................................................................................................................................................... 27
Create a Silent Installation Response File ........................................................................................................... 28
Installation Options .................................................................................................................................................... 28
Select the Server Type......................................................................................................................................... 29
Select the Update Option .................................................................................................................................... 31
Select the Email Notification Option ................................................................................................................... 33
Select the Proxy Option ...................................................................................................................................... 34
Select the Computer for Remote Installation ..................................................................................................... 36
Install CA ARCserve Backup Patch Manager Using Unicenter Software Delivery ...................................................... 37
Post Installation .......................................................................................................................................................... 38
Uninstall CA ARCserve Backup Patch Manager .......................................................................................................... 38
Chapter 3: Using CA ARCserve Backup Patch Manager with GUI
39
Understanding the CA ARCserve Backup Patch Manager GUI ................................................................................... 40
Understanding the Preferences Dialog ...................................................................................................................... 46
Understanding the Preferences General Settings ............................................................................................... 47
Understanding the Preferences Email Settings ................................................................................................... 50
Contents 5
Understanding the Preferences Proxy Settings .................................................................................................. 51
Manually Check for Available Patches ....................................................................................................................... 52
Manually Download a Patch....................................................................................................................................... 54
Manually Install a Patch ............................................................................................................................................. 57
Manually Uninstall a Patch ......................................................................................................................................... 60
Automatically Download and Install a Patch .............................................................................................................. 63
Chapter 4: Troubleshooting CA ARCserve Backup Patch Manager
65
Troubleshooting Overview ......................................................................................................................................... 65
Patch Manager Troubleshooting ................................................................................................................................ 65
Glossary
73
Index
75
6 User Guide
Documentation Changes
The following documentation updates have been made since the last release of this
documentation:
■
Rebranded to CA Technologies.
■
Updated to include user feedback, enhancements, corrections, and other minor
changes to help improve the usability and understanding of the product or the
documentation itself.
Contents 7
Chapter 1: Understanding CA ARCserve
Backup Patch Manager
This section contains the following topics:
Introduction (see page 9)
CA ARCserve Backup Patch Manager Components (see page 10)
CA ARCserve Backup Patch Manager Guidelines (see page 12)
How CA ARCserve Backup Patch Manager Works (see page 13)
Introduction
A patch lets CA Technologies deliver product improvements (published patches) to
users. Patches are used to deliver bug fixes, new hardware support, and performance
and security enhancements. (Service Pack releases are not delivered through CA
ARCserve Backup Patch Manager).
In the past, CA ARCserve Backup users needed to download and apply patches manually
when they were released. They also needed to access the CA Technologies Support
website frequently to learn about the existence of a fix or a patch. CA ARCserve Backup
Patch Manager simplifies this process and provides a fast, easy, and reliable solution to
automatically keep your CA ARCserve Backup installations up-to-date with the latest
patches and updates. CA ARCserve Backup Patch Manager is your link between CA
Technologies and your CA ARCserve Backup (and agents) running on Windows and
should be installed on every machine that has CA ARCserve Backup installed to get
automatic updates.
CA ARCserve Backup Patch Manager provides the following features:
■
The capability to check for all new and available patches.
■
The capability to perform automatic checks for critical patches and to determine
dependency rules for selected patches during the download, install, and uninstall
process.
■
The capability to trigger automatic (for critical patches only) or manual downloading
and installation of available patches.
■
The capability to specify a custom schedule for automatic patch download and
install (for critical patches only).
■
If configured, the capability to automatically send email notifications when new
patches become available, when they are downloaded, and/or when they are
installed.
Chapter 1: Understanding CA ARCserve Backup Patch Manager 9
CA ARCserve Backup Patch Manager Components
■
The capability to generate reports to view the current state of CA ARCserve Backup
(patches installed) and also view a history of the patches that were downloaded,
installed, and uninstalled on a server. This comprehensive reporting allows you to
easily access reports to help understand the complete patch status on any machine.
■
The capability to display handy tool-tip references about specific patches (for
example: the patch download date, patch install date, patch type, and so on).
■
The capability to display "Alerts and Messages" in a quick and easy-to-see
information pane. These alerts and messages contain information such as the time
and date of the last check update, number of new patches, which patches are
classified as critical, security updates, device patches, and so on.
■
The capability to display the Readme of a patch published at the CA Technologies
Support website. For more detailed description or additional information about a
specific patch, contact Technical Support at
https://support.ca.com/irj/portal/anonymous for online technical assistance.
■
The capability to display the Patch Manager Service status in the GUI.
■
The capability to configure the client and a staging server to connect to CA
Technologies Support (either directly or through a proxy server).
■
The capability to use staging servers for data centers that have limited access to the
internet.
■
The capability for CA ARCserve Backup Patch Manager deployed as Staging Server
to refer to another Staging Server that is already existing.
■
The capability to use proxy servers.
■
The capability to manually uninstall a patch (if necessary).
■
The capability of the CA ARCserve Backup Patch Manager to update itself when
self-patches become available.
Note: Patches to the CA ARCserve Backup Patch Manager will not be displayed in
the Product drop down menu or the Patches Update pane. These self-patches are
always considered as critical patches and all actions (Check for Updates, Download,
and Install) will be performed automatically as scheduled.
CA ARCserve Backup Patch Manager Components
CA ARCserve Backup Patch Manager consists of the following components:
10 User Guide
■
Patch Manager GUI (see page 11)
■
Patch Manager Service (see page 11)
CA ARCserve Backup Patch Manager Components
Patch Manager GUI
The Patch Manager graphical user interface (GUI) allows you to manage the
configuration and scheduling of patch downloads and installations. The Patch Manager
GUI displays a listing and the status of the published patches that were available,
downloaded, and installed. For more information, see Understanding the CA ARCserve
Backup Patch Manager GUI (see page 40).
Patch Manager Service
The Patch Manager Service (CA ARCserve Backup Patch Manager Service) is the core
engine and responsible for executing the requests from the GUI or Patch Scheduler to
download and/or install patches. It is also responsible for sending email notifications.
The Patch Scheduler is an integral part of the Patch Manager Service. The Patch
Scheduler is responsible for starting at a scheduled time and triggering an automatic
check for available patches or an automatic download/installation of available patches.
Chapter 1: Understanding CA ARCserve Backup Patch Manager 11
CA ARCserve Backup Patch Manager Guidelines
CA ARCserve Backup Patch Manager Guidelines
The following guidelines apply to the Patch Manager:
■
Within the CA ARCserve Backup environment, Patch Manager can be installed
wherever CA ARCserve Backup components reside. Patch Manager can be installed
not only on systems running CA ARCserve Backup, but also on any of its Windows
based agents).
For example, a CA ARCserve Backup Domain can have several machines or servers,
each with CA ARCserve Backup installed, and each with Patch Manager installed.
–
Staging servers installs do not need to reside on a server that has CA ARCserve
Backup installed
Note: A Staging Server is used as a temporary storage place for patch
downloads before being installed into CA ARCserve Backup clients.
–
12 User Guide
Client needs to be installed on machines that have CA ARCserve Backup
components installed.
■
Patch Manager client must be installed on machines running CA ARCserve Backup
components if you want to download and install patches (either manually or
automatically).
■
Each Patch Manager installation should be configured to get the patches from a
local staging server or directly from the CA Technologies Support website.
■
Automatic download/installation of patches is available only for critical patches
■
The local staging server should be HTTP enabled, so that other client servers can
communicate with this staging server to download/install patches.
■
If configured, Patch Manager can get the available patches through a proxy server.
■
When a patch is selected for manual download, all its dependent patches are also
selected for download. (But you will have the option to select the patch(es) to be
downloaded, regardless of any dependency relationship). In a scheduled request, all
the new available patches will be downloaded. In this case dependency among the
patches will not be checked.
■
A patch can be installed only if all its dependent patches are already successfully
installed.
■
Prior to uninstalling a patch, Patch Manager will check for any dependent patches
that are also installed.
–
A patch can be uninstalled only if all its dependent patches are already
uninstalled.
–
A patch can only be uninstalled if it is not a pre-requisite patch for any other
patches which are already installed.
.
How CA ARCserve Backup Patch Manager Works
How CA ARCserve Backup Patch Manager Works
CA ARCserve Backup Patch Manager allows you to proactively manage CA ARCserve
Backup patches and updates by automating the process of collecting, analyzing,
downloading, and installing available patches.
Chapter 1: Understanding CA ARCserve Backup Patch Manager 13
How CA ARCserve Backup Patch Manager Works
If it is determined that CA ARCserve Backup is installed on your server, CA ARCserve
Backup Patch Manager will scan the installation to determine which patches are already
installed and then compare it to all available updates. (This check for available updates
can be filtered by product release). You can then either manually trigger a
download/installation of the patches (all types of patches) or configure a schedule for
automatic download/installation of the patches (critical patches only).
A Staging Server can be used as a temporary storage location for patch downloads
before they are installed into CA ARCserve Backup clients. You may not want to expose
all your production servers to internet to download patches from the CA Technologies
server. In this case, you can first download patches to one local Staging Server and then
allow your other production servers to download the patches from that local Staging
Server. You can install the CA ARCserve Backup Patch Manager on a server that is
exposed to internet and download the patches to that server. You can then have CA
ARCserve Backup Patch Manager installed on your production servers where CA
ARCserve Backup is installed and point to this local Staging Server to download and
install patches.
CA ARCserve Backup Patch Manager provides the following functions:
14 User Guide
■
Check for available patches (manual or scheduled)
■
Download available patches from CA Technologies (directly to the client or to a
staging server)
■
Install successfully downloaded patches. The installation process will start after
downloading the patches to the machine (staging server or client).
■
Send email notifications for events such as when a new patch is available, when a
patch download was performed, and when a patch install was performed
■
Generate reports for current status and history of installed and uninstalled patches.
■
Check for patch dependencies
■
Uninstall patches (if necessary)
How CA ARCserve Backup Patch Manager Works
Check for Available Patches
CA ARCserve Backup Patch Manager provides the capability to check for new and
available CA ARCserve Backup patches and updates either directly from CA Technologies
or through a proxy server (as configured). This check for available patch function can be
triggered either manually from the user interface (GUI) or automatically as specified by
the Patch Scheduler.
When triggered, CA ARCserve Backup Patch Manager will contact CA Technologies
Support to check a file that contains the available patch information. If it is determined
that this available patch information file has been modified since the last check, it will
be downloaded from the site for comparison. The available patch information is then
compared to another file containing the already downloaded patch information to
determine which available patches are new and have not been previously downloaded
and successfully installed.
Chapter 1: Understanding CA ARCserve Backup Patch Manager 15
How CA ARCserve Backup Patch Manager Works
■
If it is determined that the patch has not been previously downloaded, CA ARCserve
Backup Patch Manager will tag the patch as an available patch.
■
If it is determined that the patch has already been downloaded successfully with
the correct checksum value and file name, CA ARCserve Backup Patch Manager will
then verify the existence of the patch in the physical location.
■
–
If the physical file does not exist and it is not installed, then the patch will be
tagged as an available patch.
–
If the patch file exists in the patch repository (with the correct checksum,
digital signature, and file name), then the previous status (downloaded) will be
maintained.
–
If the patch file exists, but the already downloaded patch information (file
name and checksum value) does not match the available patch information,
then that patch will be tagged as an available patch.
If configured, an email notification will be sent to inform you when new updates are
available.
User Initiated Patch Check for Update Process
If you have selected to initiate a check for available patches (instead of specifying a
scheduled check), the process for this task is as follows:
1.
Select the product to check (CA ARCserve Backup).
2.
Click the Check for Updates button for the selected product.
The available patch information is downloaded (if modified) from CA Technologies
Support to either your client or to a staging server.
3.
The available patch information is then compared to a locally residing file
containing the already downloaded patch information.
A listing of all the available CA ARCserve Backup patches for the selected product is
displayed.
4.
16 User Guide
If configured, an email notification is sent informing you when new CA ARCserve
Backup patches are available for downloading.
How CA ARCserve Backup Patch Manager Works
Scheduled Patch Check for Update Process
If you have selected to schedule an automatic check for available patches (instead of
specifying a user-initiated check), the process for this task is as follows:
1.
Based upon the configured time settings for automatic checks, CA ARCserve Backup
Patch Manager will trigger the Patch Scheduler to invoke the check for available
patches.
The available patch information is downloaded (if modified) from CA Technologies
Support to either your client or to a staging server.
2.
The available patch information is then compared with locally residing files
containing the already downloaded patch information and installed patch
information.
A listing of all the available CA ARCserve Backup patches for the selected product is
displayed.
3.
If configured, an email notification is sent informing you when new CA ARCserve
Backup patches are available for downloading.
Chapter 1: Understanding CA ARCserve Backup Patch Manager 17
How CA ARCserve Backup Patch Manager Works
Download Patches
CA ARCserve Backup Patch Manager provides the capability to download available
patches and updates either directly from the CA Technologies Support server (via HTTP)
or from the Staging Server configured locally which in turn connects to the CA
Technologies Support server. This patch download function can be triggered by the user
interface (GUI) or automatically (for critical patches only) as specified by the Patch
Scheduler.
Note: To obtain additional information about a specific CA ARCserve Backup patch listed
in the Patch Manager, contact Technical Support at
https://support.ca.com/irj/portal/anonymous.
When triggered, CA ARCserve Backup Patch Manager will contact CA Technologies
Support and download the available patches (along with any available dependent
patches) and place them in a holding directory (on either the Staging Server or the
Client) until directed to proceed with the subsequent installation process. (The
downloaded patches do not get deleted after installation). In addition, CA ARCserve
Backup Patch Manager will also update the downloaded patch information report with
the latest status.
If configured, an email notification will be sent to inform you that new patches have
been downloaded.
18 User Guide
How CA ARCserve Backup Patch Manager Works
Download Patch Process
If you have selected to manually initiate the download or scheduled an automatic
download of the available patches, the process for this task is as follows:
Important! When you are specifying a scheduled day and time for automatic patch
downloads/installs, please make sure the schedule does not coincide or conflict with
other scheduled active CA ARCserve Backup jobs (backup, restore, scan, merge,
tapecopy, etc). The installation of some patches can cause the CA ARCserve Backup
Services to be shut down and possibly disrupt your job.
Note: Automatic patch download and installation is available for critical CA ARCserve
Backup patches only.
1.
When triggered, downloads the new available patches (and any dependent
patches) either directly from the CA Technologies Support site or through a proxy
server (as configured) to a holding directory.
The default location for the patch download folder is: X:\Program
Files\CA\SharedComponents\capm.
Note: If the volume of the holding directory becomes full, a Disk Space not available
status will be displayed in the Errors tab informing you of this condition.
2.
If configured, an email notification is sent informing you when new CA ARCserve
Backup patches have been downloaded.
3.
Invokes the reporting task to generate an updated Patches Downloaded Report
with the latest status.
Chapter 1: Understanding CA ARCserve Backup Patch Manager 19
How CA ARCserve Backup Patch Manager Works
Install Patches
CA ARCserve Backup Patch Manager provides the capability to install the available and
successfully downloaded patches and updates. This install function can be triggered by
the user interface (GUI) or automatically (for critical patches only) as specified by the
internal Patch Scheduler. Patches for the CA ARCserve Backup Patch Manager will not
be displayed in the GUI. These self-patches are always considered critical patches and
will be automatically installed as scheduled.
Note: To obtain additional information about a specific CA ARCserve Backup patch listed
in the Patch Manager, contact Technical Support at
https://support.ca.com/irj/portal/anonymous.
When triggered, CA ARCserve Backup Patch Manager will first check if the specified
patch has any dependent patches that also need to be installed.
■
If all dependent patches have already been downloaded and installed, then the
installation process for the specified patch will continue. The patch will be installed
from the holding directory to the applicable CA ARCserve Backup component
directory of the corresponding client or staging server.
■
If the patch which is selected for install has any prerequisite patches that have not
been downloaded already, then the prerequisite patches will be downloaded first
and then the installation process will continue.
You cannot directly trigger the installation of the patches from a staging server to a
client. The patches will be downloaded to the client from the staging server, and then
the installation process will be triggered on the client.
20 User Guide
How CA ARCserve Backup Patch Manager Works
If configured, an email notification will be sent to inform you that new patches have
been installed. In addition, the Patches Installed Report will also be updated with the
latest status.
Install Patch Process
If you have selected to manually initiate the installation or scheduled an automatic
installation of the successfully downloaded patches, the process for this task is as
follows:
Note: Automatic patch download and installation is available for critical CA ARCserve
Backup patches only.
1.
When triggered, installs successfully downloaded patches (along with any
dependent patches) either from your client or from a staging server.
2.
If configured, an email notification is sent informing you that new CA ARCserve
Backup patches have been installed.
3.
Invokes the reporting task to generate an updated Patches Installed Report with the
latest status.
Chapter 1: Understanding CA ARCserve Backup Patch Manager 21
How CA ARCserve Backup Patch Manager Works
Import Patches
CA ARCserve Backup Patch Manager provides the capability to import updated patch
status information for successfully installed patches. This function will import and
update patch information for CA ARCserve Backup patches into the file that contains the
already downloaded patch information. It will also import patch information for patches
that were not installed using Patch Manager. This Import Patch function will be
triggered automatically when the Patch Manager Service starts. On service start up, the
Patch Manager Service will send imported patch status information to the GUI and will
be displayed in the "Patch Updates" pane. If an imported patch is uninstalled, it will not
be displayed in the GUI because it is neither available nor downloaded.
Note: The patches which are manually installed or the patches whose installed status is
not returned to the Patch Manager Service will be imported.
Uninstall Patches
CA ARCserve Backup Patch Manager provides the capability to uninstall successfully
installed patches and updates for the product selected. This uninstall function can only
be triggered manually from the user interface (GUI), and not automatically scheduled.
When triggered, CA ARCserve Backup Patch Manager will first check if the specified
patch has any dependent patches that need to be uninstalled first. You can only
uninstall a patch that has no dependency to other installed patches.
■
If all dependent patches have already been uninstalled, then the uninstall process
will continue.
■
If a patch has dependency to another installed patch, an error message will be
displayed indicating that the dependency patch must first be uninstalled and the
uninstall process will not continue. Dependant patches are not force uninstalled.
The Patches Installed History Report will also be updated with the "Uninstalled" status.
Uninstall Patch Process
If you have selected uninstall an installed patch, the process for this task is as follows:
1.
When triggered, CA ARCserve Backup Patch Manager uninstalls the selected patch.
Note: If the selected patch is a prerequisite to any other patch (which is installed
already), the selected patch will not be uninstalled.
2.
22 User Guide
Invokes the reporting task to generate an updated Patches Installed Report.
How CA ARCserve Backup Patch Manager Works
Email Notifications
CA ARCserve Backup Patch Manager provides the capability to send automatic email
notifications for the following events:
■
When a new patch is available
■
When a download of a patch has been completed
■
When an installation of a patch has been completed
CA ARCserve Backup Patch Manager will connect to an SMTP server (with appropriate
credentials) to enable sending these email notifications over the internet from CA
Technologies to your server.
Note: By default, MX (Mail Exchange) will be used to deliver email notifications to users
on your domain if no service is specified.
Chapter 1: Understanding CA ARCserve Backup Patch Manager 23
How CA ARCserve Backup Patch Manager Works
Report Generation
CA ARCserve Backup Patch Manager provides the capability to generate reports for both
the current status and the history status. The reporting feature of CA ARCserve Backup
Patch Manager will help you track the updates and patches applied, as well as assist in
troubleshooting any problems that may occur.
The following reports can be generated:
24 User Guide
■
Downloaded Patches for the Server
■
Installed Patches for the Server (Current or History)
Chapter 2: Installing CA ARCserve Backup
Patch Manager
This section contains the following topics:
Installation Prerequisites (see page 25)
Install CA ARCserve Backup Patch Manager (see page 25)
Installation Options (see page 28)
Install CA ARCserve Backup Patch Manager Using Unicenter Software Delivery (see page
37)
Post Installation (see page 38)
Uninstall CA ARCserve Backup Patch Manager (see page 38)
Installation Prerequisites
Before installing CA ARCserve Backup Patch Manager, verify the following prerequisites:
■
Your local server can be used as a staging server. If CA ARCserve Backup Patch
Manager is installed locally as a staging server, you must also have Microsoft
Internet Information Services (IIS) 6.0 or later installed on your local server.
For the staging server, the IIS must also have the Default IIS Site available and
running.
■
For a client type installation, CA ARCserve Backup r12 SP2 or later components
must be previously installed on the client.
Install CA ARCserve Backup Patch Manager
Install CA ARCserve Backup Patch Manager as follows:
1.
Browse to the location where the CA ARCserve Backup Patch Manager application
was downloaded and double-click the setup executable to launch the installation
process.
By default, CA ARCserve Backup Patch Manager will be installed in the following
location:
X:\Program Files\CA\Shared Components\APM\Patch Manager
2.
Follow the Wizard prompts to complete the installation process of CA ARCserve
Backup Patch Manager.
Chapter 2: Installing CA ARCserve Backup Patch Manager 25
Install CA ARCserve Backup Patch Manager
3.
As part of the installation, you will be asked to Select the Installation Type. The
available options are Local Install, Remote Install, and Create a Response File.
Local Install
Allows you to install CA ARCserve Backup Patch Manager on your local
computer.
Remote Install
Allows you to install CA ARCserve Backup Patch Manager on remote
computer(s).
Create a Response File
Allows you to create a response file which can be used to simplify the
installation process by storing various configuration and setup parameters for
the product being installed. After the response file is created you can perform a
silent install for similar installations on more than one computer.
By default, the response file (setup.icf) will be located at X:\Documents and
Settings\User Login ID\My Documents\Setup.icf. However you can use the
Browse button to specify a different location for the response file.
4.
When the installation is complete, the product service will be registered with the
Windows Service Control Manager (SCM) as "CA ARCserve Backup Patch Manager".
Note: The first time CA ARCserve Backup Patch Manager is installed it automatically
imports the information about only published patches that were previously installed.
26 User Guide
Install CA ARCserve Backup Patch Manager
Local Install
The Local Install option allows you to install CA ARCserve Backup Patch Manager on your
local computer. As part of the local installation process, you will be prompted to specify
the following options:
■
Select the Server Option (see page 29)
■
Select the Update Option (see page 31)
■
Select the Email Notification Option (see page 33)
■
Select the Proxy Option (see page 34)
Remote Install
The Remote Install option allows you to install CA ARCserve Backup Patch Manager on
your remote computer(s). As part of the remote installation process, you will be
prompted to specify the following options:
■
Select Computer(s) for Remote Installation (see page 36)
■
Select the Server Option (see page 29)
■
Select the Update Option (see page 31)
■
Select the Email Notification Option (see page 33)
■
Select the Proxy Option (see page 34)
Chapter 2: Installing CA ARCserve Backup Patch Manager 27
Installation Options
Create a Silent Installation Response File
The "Create a Response File" option allows you to create a response file for installing CA
ARCserve Backup Patch Manager on your computer(s). A response file is a text file that
simplifies the installation process by storing various configuration and setup parameters
for the product being installed. A response file contains your inputs to the various
installation options. Each answer is stored as a value for a variable identified in the
response file.
To edit or change the values stored in an existing response file, you must relaunch CA
ARCserve Backup Patch Manager setup using the Create a Response File option and
select the new values to overwrite the previously created response file.
After the CA ARCserve Backup Patch Manager response file (setup.icf) is created, it will
then be used during a silent installation. Silent installation allows for unattended
installation based on the configuration values that were provided at the time that a
silent installation response file was created. However, a silent installation will not
prompt you for any input, but instead at run time will read the necessary information
from the created response file (setup.icf). Silent installations are used when there are
similar installations to be performed on more than one computer.
To launch the silent installation, you must run the following command:
>mastersetup.exe /I:"<path for the setup.icf response file>"
As part of the create a response file installation process, you will be prompted to specify
the following options:
■
Select the Server Option (see page 29)
■
Select the Update Option (see page 31)
■
Select the Email Notification Option (see page 33)
■
Select the Proxy Option (see page 34)
Installation Options
During the installation process, various wizard screens will be displayed requesting you
to specify some options. Depending upon the type of installation being performed,
different option screens will be displayed.
28 User Guide
Installation Options
Select the Server Type
Select the Server Type for your local computer. The available options are Client and
Staging Server. You can select only one option.
For both the Client and Staging Server options, the default download path for patches is
"X:\Program Files\CA\SharedComponents\capm". After patches are downloaded, you
should be able to find the patches in this folder if there were any available for your
machine. You can click the Browse button to change the location for the "capm" folder.
If you change the default download path, a new subfolder "capm" will be created
automatically for the downloaded patches.
For example, if you change the default path to "c:\myPatches", the patches will be
downloaded to the "c:\myPatches\capm" folder.
Chapter 2: Installing CA ARCserve Backup Patch Manager 29
Installation Options
Client
Specifies that your local server will be used as a client and CA ARCserve Backup
Patch Manager will be installed directly on the client. CA ARCserve Backup Patch
Manager can be installed on one or more machines or servers and will
communicate with either a staging server or with the CA Technologies Support
server.
As a prerequisite for a Client install, CA ARCserve Backup Patch Manager must be
installed on a machine that already has CA ARCserve Backup installed.
■
If it is detected that CA ARCserve Backup r12 SP2 or later is already installed on
your client, this option will be available.
■
If it is detected that CA ARCserve Backup r12 SP2 or later is not already
installed on your client, this option will be disabled.
When you select the Client option, you can then specify the CA Technologies
Support server name where the patches will be downloaded from.
■
If you select the CA Server (default option), the patches will be downloaded
from the CA Technologies Support server location.
■
If you select the Staging server location, you must also specify the host name or
IP address for the staging server.
Note: You cannot specify your same local host machine as this staging server. If
you attempt to use your local host machine as the staging server it will be an
invalid configuration because the staging server cannot connect to itself to get
and download the available patches from.
The patches will be downloaded from the CA Technologies website to the
specified staging server location. After the patches are downloaded to the
staging server, you can then download the patches from the staging server to
the client.
30 User Guide
Installation Options
Staging Server
Specifies that your local server will be used as a staging server and CA ARCserve
Backup Patch Manager will be installed directly on the staging server.
As a prerequisite for a Staging server install, CA ARCserve Backup Patch Manager
must be installed on a machine that already has Microsoft Internet Information
Services (IIS) 6.0 or later installed
■
If it is detected that Microsoft Internet Information Services (IIS) 6.0 or later is
already installed on your staging server, this option will be available.
Note: For a staging server, the IIS must also have the Default IIS Site available
and running (with the "Allow anonymous connections" security option property
selected).
■
If it is detected that Microsoft Internet Information Services (IIS) 6.0 or later is
not already installed on your staging server, this option will be disabled.
The HTTP location directory (http://localhost/capm) will automatically be created
on your staging server and all patches will be downloaded to the "capm" folder in
this directory.
Select the Update Option
Select the Update Option to specify how you want to update the patch information.
Chapter 2: Installing CA ARCserve Backup Patch Manager 31
Installation Options
Download and Install Patches automatically
Specifies to automatically check, download, and install new and available CA
ARCserve Backup patches. If you select this option, you then have drop-down menu
capabilities to specify when to perform this function (every day or weekly on a
specified day) and the time of the day that it will be performed. By default, if you
select this option and do not specify a day and time, the schedule is to perform the
automatic download and install every day at 3:00 PM.
Important! When you are specifying a scheduled day and time for automatic patch
downloads/installs, please make sure the schedule does not coincide or conflict
with other scheduled active CA ARCserve Backup jobs (backup, restore, scan,
merge, tapecopy, etc). The installation of some patches can cause the CA ARCserve
Backup Services to be shut down and possibly disrupt your job.
Download Patches automatically when available
Specifies to automatically download available CA ARCserve Backup patches when
they are available.
Disable Easy Update
Specifies to disable all automatic check, download, and install patch functions. With
this option selected, these patch functions can only be triggered manually.
Note: Automatic patch download and installation is available for critical CA ARCserve
Backup patches only.
32 User Guide
Installation Options
Select the Email Notification Option
Select the Email Notification Option to specify how and when you want to be notified
about new patch information.
The available options are to receive email notifications:
■
When updates are available
■
When patch downloads are completed
■
When patch installations are completed
You can select multiple options. You will also need to include an email address (or
multiple email addresses) with or without an SMTP address. To enter multiple email
addresses, each address must be separated by a semi-colon character.
When patches are available
Specifies to receive an email notification when a new patch is available.
When download is completed
Specifies to receive an email notification when a download of a patch has been
completed.
Chapter 2: Installing CA ARCserve Backup Patch Manager 33
Installation Options
When installation is completed
Specifies to receive an email notification when an installation of a patch has been
completed.
SMTP Server
Specifies the SMTP server address used for sending email notifications from CA
ARCserve Backup Patch Manager to your server. If you select the "My SMTP Server
requires authentication" option, you must also enter the authentication
information (User ID and Password) required to use the SMTP server. You will also
be required to confirm your password.
By default, MX (Mail Exchange) will be used to deliver email notifications to users
on your domain if no service is specified.
Note: An MX record is a type of resource record in the Domain Name System (DNS)
that is used to specify how internet email should be routed and delivered by the
mail exchange server to the users within your domain using the Simple Mail
Transfer Protocol (SMTP).
Select the Proxy Option
Select the Proxy Option to specify if you want the patches to be downloaded through a
proxy server. This will be the server through which the local (or staging) server will get
the patches from the CA Technologies Support server.
34 User Guide
Installation Options
Do not use a proxy server to connect to the internet
Specifies to not use a proxy server to connect to the CA Technologies Support
internet site for patch information. Instead the client machine (with CA ARCserve
Backup installed) will connect directly to the CA Technologies Support site to obtain
patch information.
Detect proxy server settings automatically
Specifies to automatically detect and use the proxy server settings.
Use following proxy settings
Specifies to use the provided proxy server settings. If you select this option, you
must also include the IP address (or machine name) of the proxy server and the
corresponding port number that is used by the proxy server for internet
connections.
My proxy server requires authentication
Specifies that authentication information (User ID and Password) are required to
use the proxy server. You will also be required to confirm the password.
Chapter 2: Installing CA ARCserve Backup Patch Manager 35
Installation Options
Select the Computer for Remote Installation
Select the Computer(s) for remote installation of CA ARCserve Backup Patch Manager.
You can either enter a name in the Computer Name field or select a computer from the
displayed list and click the Add button to add the computers to the remote installation
list. If necessary, you can also click the Remove button to remove a computer from the
remote installation list.
When you specify a computer for remote installation, a Logon Information dialog
appears, requesting you to provide remote access authentication (user name and
password).
36 User Guide
Install CA ARCserve Backup Patch Manager Using Unicenter Software Delivery
Install CA ARCserve Backup Patch Manager Using Unicenter
Software Delivery
To install CA ARCserve Backup Patch Manager, the previously generated response file
must be specified when the Unicenter Software Delivery Job is created.
Note: For information about creating a response file, see Create a Silent Installation
Response File.
To install CA ARCserve Backup Patch Manager using Unicenter Software Delivery
1.
In Unicenter Software Delivery Explorer, right-click the installation procedure. Drag
it to the computer or group of computers you want to install it on, and select the
Schedule Jobs option from the displayed menu.
The Setup Jobs dialog appears.
2.
Specify the response file in the User Parameters field on the Job Options tab, using
the following syntax and arguments:
/I:”fullpath to the response file"
Example:
/I:”\\sdo-server\sdlib$\responsefiles\setup.icf”
sdo-server
Specifies the Unicenter Software Delivery server.
setup.icf
Specifies the name of the response file that was created using
MasterSetup.exe.
When the job runs the installation program on the target computer, it reads the
configuration information from the response file stored on the Unicenter Software
Delivery server.
Chapter 2: Installing CA ARCserve Backup Patch Manager 37
Post Installation
Post Installation
When the installation process is completed, the following conditions will exist:
■
CA ARCserve Backup Patch Manager will be created under the "Currently installed
programs" list in the Add or Remove Programs tool. If necessary, CA ARCserve
Backup Patch Manager can be uninstalled using the standard Add or Remove
Programs feature.
■
A program shortcut (Patch Manager) will be automatically created under the
Start/CA/ARCserve Backup Patch Manager directory to allow you to manually
launch the CA ARCserve Backup Patch Manager to perform checks for available
patches, patch downloads, and patch installations as necessary.
■
For a staging server type deployment, a staging server website will be created
(http://localhost/capm) to host the available patches.
■
If a response file was created, the specified installation parameters will be stored in
the "setup.icf" file and will be used during a silent installation by running the
following command:
>mastersetup.exe /I:"<path for setup.icf response file>"
■
After installation, an entry in the registry will be created for CA ARCserve Backup
Patch Manager.
■
The CA ARCserve Backup Patch Manager Service will be created at the end of the
successful installation.
■
Only published patches that were installed prior to installation of CA ARCserve
Backup Patch Manager will be imported and displayed in the Patch Updates pane.
■
The folder structure for CA ARCserve Backup Patch Manager is as follows:
X:\Program Files\CA\SharedComponents\APM\PatchManager
Uninstall CA ARCserve Backup Patch Manager
CA ARCserve Backup Patch Manager can be uninstalled using the standard Add or
Remove Programs feature.
Note: After CA ARCserve Backup Patch Manager is uninstalled, the patch status and
patch history files will remain in the APM folder. However, these files will be removed
when CA ARCserve Backup itself is uninstalled completely.
38 User Guide
Chapter 3: Using CA ARCserve Backup Patch
Manager with GUI
This section contains the following topics:
Understanding the CA ARCserve Backup Patch Manager GUI (see page 40)
Understanding the Preferences Dialog (see page 46)
Manually Check for Available Patches (see page 52)
Manually Download a Patch (see page 54)
Manually Install a Patch (see page 57)
Manually Uninstall a Patch (see page 60)
Automatically Download and Install a Patch (see page 63)
Chapter 3: Using CA ARCserve Backup Patch Manager with GUI 39
Understanding the CA ARCserve Backup Patch Manager GUI
Understanding the CA ARCserve Backup Patch Manager GUI
Prior to using CA ARCserve Backup Patch Manager, you should be familiar with the user
interface. The CA ARCserve Backup Patch Manager graphical user interface (GUI) allows
you to manage the configuration, scheduling, and monitoring of patch checks,
downloads, and installations. You can also view a listing (current or historical) of the
patches that were downloaded, installed, or uninstalled. The GUI consists of several
viewing panes, menus, and options.
Note: Patches to the CA ARCserve Backup Patch Manager will not be displayed in the
Product drop down menu or the Patches Update pane. These self-patches are always
considered as critical patches and all actions (Check for Updates, Download, and Install)
will be performed automatically as scheduled.
40 User Guide
Understanding the CA ARCserve Backup Patch Manager GUI
Settings Menu
Allows you to access the Preferences dialog and specify CA ARCserve Backup Patch
Manager configuration settings for this individual job. The settings that you specify
in this Preferences dialog will override any settings previously specified either from
the installation wizard or by default.
For more information about the Preferences dialog, see Understanding the
Preferences Dialog (see page 46).
Reports Menu
Allows you to manually select and display patch status reports. From the Reports
menu you can specify to display patches that were installed (current or history) and
patches that were downloaded.
■
The Installed patch Current report will display all published patches and test
fixes that are currently installed on your local server.
■
The Installed patch History report will display all published patches and test
fixes that are currently installed on your local server, plus the history of any
patches that have been uninstalled.
■
The Downloaded patch report will display all patches that have been
downloaded to date.
Help Menu
Allows you to access the CA ARCserve Backup Patch Manager Help system.
Product Drop-Down Menu
Allows you to select which version of CA ARCserve Backup that you want to obtain
patch information for.
■
If CA ARCserve Backup Patch Manager is installed as a Staging Server, this
drop-down menu will display all supported products/releases.
■
If CA ARCserve Backup Patch Manager is installed as a Client, this drop-down
menu will only display the product/release that is currently installed on that
machine.
Chapter 3: Using CA ARCserve Backup Patch Manager with GUI 41
Understanding the CA ARCserve Backup Patch Manager GUI
Status Drop-Down Menu
Allows you to select which type of patch information you want displayed on the
Patch Updates/Errors information pane. If the Patch Updates tab is selected, the
available Status options are All, Available, Downloaded, and Installed. If the Errors
tab is selected, the available options are All, Error on Download, Error on Install,
and Error on Uninstall. By default, all patch information is displayed.
Patch Updates Pane
When the Patch Updates tab is selected, it displays patch information for the
corresponding status (Available, Downloaded, or Installed). Only Published Patches
(not Test Fixes) are displayed in the Patch Updates pane.
Patches that are classified as Critical Patches, Security Patches, and Device Patch
are identified with a corresponding icon. When you hover the cursor over a patch
name, a tool tip window will display additional information.
42 User Guide
Understanding the CA ARCserve Backup Patch Manager GUI
If the patch number is displayed in blue text, it indicates that it is a link connection
to corresponding patch readme in the CA Technologies Support Connect web site to
obtain more information. If there is no link connection available, the patch number
will be displayed in black text.
Note: Multiple patches can be selected for download or install by using the "CTRL"
or "SHIFT" key combinations. However, multiple patch selections will only function
if all selected patches have the same status (Available, Downloaded, or Installed).
Multiple downloads /installs will be performed sequentially (based upon
prerequisite patches), and not concurrently.
Errors Information Pane
When the Errors tab is selected, displays patch error information for the
corresponding selected patch.
Note: You can double click on a displayed patch to open a pop up window with
detailed information of the problem.
You can double click on a displayed patch to open a pop up Error Details window
with more detailed information of the problem.
Chapter 3: Using CA ARCserve Backup Patch Manager with GUI 43
Understanding the CA ARCserve Backup Patch Manager GUI
Alerts and Messages Pane
Displays any informational alerts or messages associated CA ARCserve Backup
patches. This display will include such information as when the last check for
updates was performed, the availability of any Critical, Device, or Security patches.
The Alerts and Messages pane is automatically refreshed when the GUI is opened,
or can be manually refreshed by clicking the Check for Updates button.
■
If CA ARCserve Backup Patch Manager is installed as a Staging Server, this pane
will display alerts and messages for all supported products/releases.
■
If CA ARCserve Backup Patch Manager is installed as a Client, this pane will
display alerts and messages only for the product/release that is currently
installed on that machine.
This pane will also display imported patch information and self-updated status (i.e.
the updated status of the CA ARCserve Backup Patch Manager).
Note: For CA ARCserve Backup Patch Manager, the update information will be
displayed in the Alerts and Messages pane if any patch for the CA ARCserve Backup
Patch Manager is installed.
Patch Icons
The patches and messages listed in each pane will have icons reflecting the patch
type.
44 User Guide
Understanding the CA ARCserve Backup Patch Manager GUI
Check for Updates Button
Allows you to initiate a manual check for new and available CA ARCserve Backup
patches.
When triggered, CA ARCserve Backup Patch Manager will contact the CA
Technologies Support internet site and determine which available patches are new
and have not been previously downloaded and installed. A list of all available
patches, downloaded patches, and installed patches will be displayed in the Patch
Updates pane.
The Check for Updates button is always enabled.
Download Button
Allows you to initiate a manual download of the selected patch. This Download
button is only enabled when the status of the selected patch is Available.
When triggered, CA ARCserve Backup Patch Manager will first check if the selected
patch has any dependent patches that also need to be downloaded. This patch
download dependency information will be displayed on the corresponding
Dependencies screen.
The Download button is only enabled when you select an "Available" patch.
Install Button
Allows you to initiate a manual install of the selected patch. This Install button is
only enabled when the status of the selected patch is Downloaded.
When triggered, CA ARCserve Backup Patch Manager will first check if the selected
patch has any dependent patches that also need to be installed. This patch
installation dependency information will be displayed on the corresponding
Dependencies screen.
The Install button is only enabled when you select a "Downloaded" patch.
Uninstall Button
Allows you to initiate a manual uninstall of the selected patch. This Uninstall button
is only enabled when the status of the selected patch is Installed.
When triggered, CA ARCserve Backup Patch Manager will first check if the selected
patch has any dependent patches that need to be uninstalled first. You can only
uninstall a patch that has no dependency to other installed patches. When the
patch uninstall is complete, the status is changed to Downloaded.
The Uninstall button is only enabled when you select an "Installed" patch.
Chapter 3: Using CA ARCserve Backup Patch Manager with GUI 45
Understanding the Preferences Dialog
Status Indicator
Displays the current status of the action performed and the status of the Patch
Manager Service (Ready, Stopped, or Busy).
■
Ready - Patch Manager Service is running and ready to process the new
request.
■
Stopped - Patch Manager Service is stopped.
■
Busy - Patch Manager Service is busy processing a request, either manually
(from the GUI) or automatically (from the scheduler).
Understanding the Preferences Dialog
The Preferences dialog allows you to specify or modify the CA ARCserve Backup Patch
Manager configuration settings. Generally, the configuration settings are specified
during the installation process of CA ARCserve Backup Patch Manager and will be
automatically applied to all jobs, unless overridden. The settings that you specify in this
Preferences dialog will override any settings previously specified either from the
installation wizard or by default. In addition, the Preferences settings are global and will
apply to all selected products.
The Preferences dialog is accessed from Settings drop-down menu of the CA ARCserve
Backup Patch Manager GUI. The Preferences dialog is a three-pane dialog with tab
settings for General Settings, Email Settings, and Proxy Settings.
46 User Guide
Understanding the Preferences Dialog
Understanding the Preferences General Settings
The General Settings tab of the Preferences dialog allows you to specify the Download
Server and Easy Update settings that will be used for this job.
CA Server
Specifies the HTTP location directory on the CA Technologies Support server. CA
ARCserve Backup Patch Manager will automatically connect to a pre-configured
HTTP server to download the new available patches either to the Staging Server or
to the Client.
Note: CA ARCserve Backup Patch Manager only supports HTTP communication.
Staging Server
Specifies the HTTP location address for the server that will be used as a staging
server.
If you select this option, you must also specify the location (IP address or host
server name) for the staging server. All patch information and downloads will be
sent from this staging server to the client.
Note: You cannot specify your same local host machine as this staging server. If you
attempt to use your local host machine as the staging server it will be an invalid
configuration because the staging server cannot connect to itself to get and
download the available patches from.
Note: If a Staging Server cannot be configured, then you can directly attach to the
CA Technologies Support site.
Chapter 3: Using CA ARCserve Backup Patch Manager with GUI 47
Understanding the Preferences Dialog
Download and Install patches automatically
Specifies to automatically check, download, and install CA ARCserve Backup patches
when they are available.
Note: Automatic patch download and installation is available for critical CA
ARCserve Backup patches only.
If you select this option, you then have drop-down menu capabilities to schedule
when to perform this function (every day or weekly on a specified day) and the time
of the day that it will be performed. By default, if you select this option and do not
specify a day and time, the schedule is to perform the automatic download and
install every day at 3:00 PM.
Important! When you are specifying a scheduled day and time for automatic patch
downloads/installs, please make sure the schedule does not coincide or conflict
with other scheduled active CA ARCserve Backup jobs (backup, restore, scan,
merge, tapecopy, etc). The installation of some patches can cause the CA ARCserve
Backup Services to be shut down and possibly disrupt your job.
Note: This option is not applicable for updating CA ARCserve Backup Patch Manager
itself. For CA ARCserve Backup Patch Manager the following registry switch is
provided:
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup
Patch Manager\PMDownloadFrequency
The value of this registry switch indicates when to download and install patches for
the CA ARCserve Backup Patch Manager after the Patch Manager Service start time.
Download patches automatically when available
Specifies to automatically download CA ARCserve Backup patches within one day of
the time when they become available.
Note: This option is not applicable for updating CA ARCserve Backup Patch Manager
itself. For CA ARCserve Backup Patch Manager the following registry switch is
provided:
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup
Patch Manager\PMDownloadFrequency
The value of this registry switch indicates when to download and install patches for
the CA ARCserve Backup Patch Manager after the Patch Manager Service start time.
48 User Guide
Understanding the Preferences Dialog
Disable Easy Update
Specifies to disable all automatic check, download, and install patch functions. With
this option selected, these patch functions for CA ARCserve Backup can only be
triggered manually.
Note: This option is not applicable for updating CA ARCserve Backup Patch Manager
itself. For CA ARCserve Backup Patch Manager the following registry switch is
provided:
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup
Patch Manager\PMDownloadFrequency
The value of this registry switch indicates when to download and install patches for
the CA ARCserve Backup Patch Manager after the Patch Manager Service start time.
OK Button
Saves settings specified on all three tabs and closes the Preferences dialog.
Reset Button
Resets any unapplied (not saved) settings on the corresponding Preferences dialog
tab. This button is only enabled when changes have been made to any of the
settings and not applied (saved).
Cancel Button
Cancels and resets all unapplied (not saved) settings on all three tabs and closes the
Preferences dialog.
Apply Button
Applies (saves) settings specified on the corresponding Preferences dialog tab.
When this button is clicked, the Reset button (and the Apply button) will be
disabled until a setting has been changed and not yet applied (saved).
Chapter 3: Using CA ARCserve Backup Patch Manager with GUI 49
Understanding the Preferences Dialog
Understanding the Preferences Email Settings
The Email Settings tab of the Preferences dialog allows you to specify how and when
you want to be notified about new patch information.
The available options are to receive email notifications:
■
When updates are available
■
When patch downloads are completed
■
When patch installations are completed
You can select multiple options. You will also need to include an email address (or
multiple email addresses) with or without an SMTP address. To enter multiple email
addresses, each address must be separated by a semi-colon character.
Send Email Notification: When updates are Available
Specifies to receive an email notification when a new patch is available.
Send Email Notification: When Download is Completed
Specifies to receive an email notification when a download of a patch has been
completed.
Send Email Notification: When Installation is Completed
Specifies to receive an email notification when an installation of a patch has been
completed.
50 User Guide
Understanding the Preferences Dialog
SMTP Server
Specifies the SMTP server address used for sending email notifications from CA
Technologies to your server. If you select the "My SMTP Server requires
Authentication" option, you must also enter the authentication information (User
ID and Password) required to use the SMTP server.
By default, MX (Mail Exchange) will be used to deliver email notifications to users
on your domain if no service is specified.
Note: An MX record is a type of resource record in the Domain Name System (DNS)
that is used to specify how internet email should be routed and delivered by the
mail exchange server to the users within your domain using the Simple Mail
Transfer Protocol (SMTP).
Understanding the Preferences Proxy Settings
The Proxy Settings tab of the Preferences dialog allows you to specify if you want the
patches to be downloaded through a proxy server. This will be the server through which
the local (or staging) server will get the patches from the HTTP server.
Do not use a proxy server to connect to the internet
Specifies to not use a proxy server to connect to the CA Technologies Support
internet site for patch information. Instead the client machine (with CA ARCserve
Backup installed) will connect directly to the CA Technologies Support internet site
to obtain patch information. This is the default setting.
Automatically detect proxy server settings
Specifies to automatically detect and use the pre-configured proxy server settings.
(The proxy server settings are configured and viewed from the Internet
Explorer/Properties/Connections/LAN Settings dialog)
Chapter 3: Using CA ARCserve Backup Patch Manager with GUI 51
Manually Check for Available Patches
Use these Proxy settings
Specifies to use the provided proxy server settings. If you select this option, you
must also include the IP address (or machine name) of the proxy server and the
corresponding port number that is used by the proxy server for internet
connections.
Proxy server requires authentication
Specifies that authentication information (User ID and Password) are required to
use the proxy server. You will also be required to confirm the password.
Manually Check for Available Patches
You can use the CA ARCserve Backup Patch Manager GUI to manually perform a check
for available patches that have not already been downloaded.
Check for Available Patches
1.
Launch the CA ARCserve Backup Patch Manager GUI (Programs/CA/ARCserve
Backup Patch Manager/Patch Manager).
The CA ARCserve Backup Patch Manager GUI is displayed listing all patches that are
available for download.
52 User Guide
Manually Check for Available Patches
2.
Click Check for Updates to manually initiate a check for available patches that are
not already listed.
CA ARCserve Backup Patch Manager will contact the CA Technologies Support site
and perform a comparison check of all available CA ARCserve Backup patches to
determine which available patches are new and have not been previously
downloaded.
Note: To obtain additional information about a specific CA ARCserve Backup patch
listed in the Patch Manager, contact Technical Support at
https://support.ca.com/irj/portal/anonymous.
■
If it is determined that the patch has not been previously downloaded, CA
ARCserve Backup Patch Manager will tag the patch as an Available patch.
■
If it is determined that the patch has already been downloaded successfully, CA
ARCserve Backup Patch Manager will then verify the existence of the patch in
the physical location.
–
If the physical file does not exist and it is not installed, then the patch will
be tagged as a new or available patch.
–
If the patch file exists in the physical location (with the correct checksum
and file name), then it will be tagged as an already Downloaded patch.
–
If the patch file exists, but the file name and checksum value of the patch
does not match same file, then that patch will be tagged as an Available
patch.
Chapter 3: Using CA ARCserve Backup Patch Manager with GUI 53
Manually Download a Patch
Manually Download a Patch
You can use the CA ARCserve Backup Patch Manager GUI to manually download an
available patch.
Download a Patch
1.
Launch the CA ARCserve Backup Patch Manager GUI (Programs/CA/ARCserve
Backup Patch Manager/Patch Manager).
The CA ARCserve Backup Patch Manager GUI is displayed listing all patches that are
available for downloading. The Patch Updates pane displays the Patch ID,
Description, Date, Size (in KB), and Status of all listed patches.
Note: To obtain additional information about a specific CA ARCserve Backup patch
listed in the Patch Manager, contact Technical Support at
https://support.ca.com/irj/portal/anonymous.
54 User Guide
Manually Download a Patch
2.
Select the patch that you want to download and click Download.
Note: Multiple patches can be selected for download or install by using the "CTRL"
or "SHIFT" key combinations. However, multiple patch selections will only function
if all selected patches have the same status (Available, Downloaded, or Installed).
Multiple downloads /installs will be performed sequentially (based upon
prerequisite patches), and not concurrently.
CA ARCserve Backup Patch Manager will first check if the selected patch has any
dependent patches that also need to be downloaded. The purpose of the
dependency check at download time is to make sure that all dependant patches if
available are downloaded or already installed. (CA ARCserve Backup Patch Manager
will automatically select all dependant patches and download them if a patch is
selected for download, even though the dependant patches for it are not selected)
The Dependencies screen appears, listing the patch selected for download and any
dependent patches for the selected patch.
Chapter 3: Using CA ARCserve Backup Patch Manager with GUI 55
Manually Download a Patch
3.
Click Download Now to proceed with the available patch download.
The Download screen appears displaying the status of the patch download.
Note: The default location for the patch download folder is: X:\Program
Files\CA\SharedComponents\capm.
4.
Click OK to close the Download screen.
During the downloading process, you can double-click on the selected patch to
display the current status (percent complete).
When the download process is complete, the Patches/Updates Downloaded report
is updated and the patch status in the Patch Updates pane now indicates
Downloaded. The downloaded patches are stored in the specified Patch Manager
download folder and do not get deleted after installation.
If configured, an email notification will be sent informing you when the patch
download has been completed.
5.
A patch download can fail if one of the following conditions is encountered:
■
A patch that is displayed as Available may not exist in the staging server.
■
Not enough free space in download folder.
■
Network problems
■
Volume quota problems
If a download failure occurs, you should check the Errors tab and the APMLog.log
file for possible causes and additional information.
56 User Guide
Manually Install a Patch
Manually Install a Patch
You can use the CA ARCserve Backup Patch Manager GUI to manually install a patch that
has already been downloaded.
Install a Patch
1.
Launch the CA ARCserve Backup Patch Manager GUI (Programs/CA/ARCserve
Backup Patch Manager/Patch Manager).
The CA ARCserve Backup Patch Manager GUI is displayed listing all Downloaded
patches that are available for install. The Patch Updates pane displays the Patch ID,
Description, Date, Size (in KB), and Status of all listed patches.
Note: To obtain additional information about a specific CA ARCserve Backup patch
listed in the Patch Manager, contact Technical Support at
https://support.ca.com/irj/portal/anonymous.
2.
Select the patch that you want to install and click Install.
Note: Multiple patches can be selected for download or install by using the "CTRL"
or "SHIFT" key combinations. However, multiple patch selections will only function
if all selected patches have the same status (Available, Downloaded, or Installed).
Multiple downloads /installs will be performed sequentially (based upon
prerequisite patches), and not concurrently.
CA ARCserve Backup Patch Manager will first check if the selected patch has any
dependent patches that also need to be installed. The purpose of the dependency
check at patch install time is to make sure that the dependant patches if available
are installed or already downloaded successfully.
Chapter 3: Using CA ARCserve Backup Patch Manager with GUI 57
Manually Install a Patch
The Dependencies screen appears, listing the patch selected for install and any
dependent patches for the selected patch.
3.
■
If all dependent patches have already been downloaded and installed, then the
install process for the selected patch will continue.
■
If any dependent patch has not been downloaded already, an error message
will be displayed to indicate that dependency patch is required and the install
process will not continue.
Click Install Now to proceed with the patch install.
The Install screen appears displaying the status of the patch install
58 User Guide
Manually Install a Patch
4.
Click OK to close the Install screen.
During the install process, you can double-click on the selected patch to display the
current status (percent complete).
When the patch install process is complete, the Patches/Updates Installed report is
updated and the patch status in the Patch Updates pane now indicates Installed.
The downloaded patches are stored in the specified Patch Manager download
folder and do not get deleted after the install.
5.
If configured, an email notification will be sent informing you when the patch
installation has been completed.
6.
If a patch install requires a reboot to take effect, you will be prompted to specify if
you want to reboot immediately.
7.
If a patch install failure occurs, you should check the Errors tab and the APMlog.LOG
file for possible causes and additional information.
Chapter 3: Using CA ARCserve Backup Patch Manager with GUI 59
Manually Uninstall a Patch
Manually Uninstall a Patch
You can use the CA ARCserve Backup Patch Manager GUI to manually uninstall a patch
that has already been installed. You can only trigger a patch uninstallation manually
from the GUI (automatic scheduling of patch uninstallation is not supported). In
addition, you can only select one patch at a time for uninstallation (multiple patch
selection for uninstallation is not supported).
Uninstall a Patch
1.
Launch the CA ARCserve Backup Patch Manager GUI (Programs/CA/ARCserve
Backup Patch Manager/Patch Manager).
The CA ARCserve Backup Patch Manager GUI is displayed listing all Installed patches
that are available for uninstallation.
60 User Guide
Manually Uninstall a Patch
2.
Select the patch that you want to uninstall and click Uninstall.
CA ARCserve Backup Patch Manager will first check if the selected patch has any
dependent patches that also need to be uninstalled.
The Dependencies screen appears, listing the patch selected for uninstallation and
any dependent patches for the selected patch.
■
If all dependent patches have already been uninstalled, then the uninstallation
process for the selected patch will continue.
■
If any dependent patch has not been uninstalled already, an error message will
be displayed to indicate that dependency patch is still installed and the
uninstallation process will not continue.
Chapter 3: Using CA ARCserve Backup Patch Manager with GUI 61
Manually Uninstall a Patch
3.
Click Uninstall Now to proceed with the patch uninstallation.
The Uninstall screen appears displaying the status of the patch uninstallation.
Note: After clicking the Uninstall Now button, if you did not select at least one
patch displayed in the Uninstall screen then a pop-up window will appear
prompting you to "Please select a patch and then try to uninstall"
4.
Click OK to close the Uninstall screen.
When the uninstallation process is complete, the patch entry is removed from
Patches/Updates Installed Current reports and the patch entry is added in the
Patches/Updates Installed History report with an "Uninstalled" status and the patch
status in the Patch Updates pane now indicates as Downloaded.
Important! CA ARCserve Backup Patch Manager maintains a history file to identify
whether the patch is installed or not. As a result, to properly track the status of a
patch, you should only uninstall patches by using CA ARCserve Backup Patch
Manager.
5.
62 User Guide
If the patch uninstall failure occurs, you should review the Errors tab for possible
causes and additional information in the APMlog.log.
Automatically Download and Install a Patch
Automatically Download and Install a Patch
You can use the CA ARCserve Backup Patch Manager GUI to automatically check for new
patches, download patches from the CA Technologies Support internet site, and install
the downloaded patches into your system. (Automatic patch uninstallation is not
supported and can only be triggered manually from the GUI).
Note: Automatic patch download and installation is available for critical CA ARCserve
Backup patches only.
Note: All patches for CA ARCserve Backup Patch Manager are considered critical.
The process for CA ARCserve Backup Patch Manager to automatically perform these
tasks is the same as for manually performing them, except all tasks will be triggered at
pre-configured days and times. The configuring of these automatic functions can be
specified during the CA ARCserve Backup Patch Manager installation process, or through
the Preferences dialog after CA ARCserve Backup Patch Manager installation. For more
information about the Preferences dialog, see Understanding the Preferences Dialog
(see page 46).
However, during the automatic patch download and install process, if a patch is for a CA
ARCserve Backup agent and the agent is not installed on the target machine, an install
error will occur. For example, if CA ARCserve Backup Patch Manager is set to
automatically download and install patches and a new Agent for Oracle patch becomes
available in the CA Technologies Support site, then CA ARCserve Backup Patch Manager
will try to automatically download and install the Oracle patch on the target machines. It
will report an error about an install failure if the Oracle-related components are not
installed on that target machine.
If you have the CA ARCserve Backup Patch Manager configured to automatically
download and install patches, you will be prompted when a new patch becomes
available to select whether to Continue or Postpone to the next schedule. If you do not
respond within five minutes, the job will continue.
Chapter 3: Using CA ARCserve Backup Patch Manager with GUI 63
Automatically Download and Install a Patch
If configured, an email notification will be sent informing you when the automatic patch
download and installation has been completed.
If a patch install requires a reboot to take effect, the following will occur:
64 User Guide
■
If email notification is enabled, you will be informed of this condition in the email.
You will then need to manually reboot the machine after patch installation for the
patch to take effect.
■
If email notification is not enabled, you will need to check the status of the patch in
the APMLog.log. If a reboot is required, a message stating this patch requires
rebooting the machine will be included in the log. You will then need to manually
reboot the machine after patch installation for the patch to take effect.
Chapter 4: Troubleshooting CA ARCserve
Backup Patch Manager
This section contains the following topics:
Troubleshooting Overview (see page 65)
Patch Manager Troubleshooting (see page 65)
Troubleshooting Overview
When a problem is detected, CA ARCserve Backup Patch Manager generates a message
to help you identify the problem and resolve the problem. These messages are
contained in the Patch Manager Activity Log (APMLog.log) or the Patch Manager UI Log
(CAPMUILog.log), which can be viewed at X:Program
Files\CA\SharedComponents\APM\Patch Manager.
When an incorrect action is attempted, CA ARCserve Backup Patch Manager will
generally display a pop-up message to help you identify and quickly resolve the
problem.
In addition, from the Errors pane on the CA ARCserve Backup Patch Manager GUI, you
can also view any related errors for the corresponding patch.
Patch Manager Troubleshooting
This section explains the most common CA ARCserve Backup Patch Manager troubles,
along with the reason or solution.
Chapter 4: Troubleshooting CA ARCserve Backup Patch Manager 65
Patch Manager Troubleshooting
Troubleshooting Network Errors
HTTP service (staging server) is down or not available.
■
Start the HTTP service.
■
Check the APMLog.log file for additional information.
Not connected to the network.
■
Connect to network.
■
Check the APMLog.log file for additional information.
Connection timed out.
■
Retry connection to the network.
■
Verify the required HTTP service is up and running.
■
Check the APMLog.log file for additional information.
Troubleshooting Service Errors
CA ARCserve Backup Patch Manager Service is not started.
■
Start CA ARCserve Backup Patch Manager Service.
■
Check the APMLog.log file for additional information.
CA ARCserve Backup Patch Manager Service is not installed.
66 User Guide
■
Install and start CA ARCserve Backup Patch Manager Service.
■
Check the APMLog.log files for additional information.
Patch Manager Troubleshooting
Troubleshooting Configuration Errors
APMSettings.Ini file is missing or corrupted.
■
Reinstall product.
■
Check the APMLog.log file for additional information.
Note: The APMSettings.Ini file is located in the following directory: X:Program
Files\CA\SharedComponents\APM\Patch Manager.
APMclient.Xml file is missing or corrupted.
■
Reinstall product.
■
Check the APMLog.log file for additional information
Note: The APMclient.Xml file is located in the following directory: X:Program
Files\CA\SharedComponents\APM\Patch Manager.
AlreadyDownloadedPatchinfo.Xml file is missing or corrupted.
■
Reinstall product.
■
Check the APMLog.log file for additional information.
Note: The AlreadyDownloadedPatchinfo.Xml file is located in the following
directories as applicable: X:Program Files\CA\SharedComponents\APM\Patch
Manager\CA ARCserve Backup or X:Program
Files\CA\SharedComponents\APM\Patch Manager\CA ARCserve Backup Patch
Manager.
Retry times out
■
Change the Retry option values in the APMSettings.INI file.
[DOWNLOADCONFIG]
RetryCount=
The default value is 3 attempts. The available range is 1 to 5 attempts.
TimeOutForEachTry=
Specified in minutes. The default value is 60 minutes.
PacketCount=
The default number of packets is 16, with each packet size at 1KB. The available
range is 4 to 64 packets.
■
Check the APMLog.log file for additional information.
Chapter 4: Troubleshooting CA ARCserve Backup Patch Manager 67
Patch Manager Troubleshooting
Patch Download Failed
Network Errors
See Troubleshooting Network Errors (see page 66).
Service Errors
See Troubleshooting Service Errors (see page 66).
Configuration Errors
See Troubleshooting Configuration Errors (see page 67).
Not Enough Disk Space
■
Increase the Disk Space.
■
Configure the download location to different drive and copy the already
existing "capm" folder to the new location.
Note: The default location for the patch download folder is: X:\Program
Files\CA\SharedComponents\capm.
Update the registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup Patch
Manager\PATCHESROOT to the new location.
■
Check the APMLog.log file for additional information.
Check for Updates Failed
Check the APMLog.log file for additional information.
Network Errors
See Troubleshooting Network Errors (see page 66).
Service Errors
See Troubleshooting Service Errors (see page 66).
Configuration Errors
See Troubleshooting Configuration Errors (see page 67).
Patch Install Failed
Service Errors
See Troubleshooting Service Errors (see page 66).
68 User Guide
Patch Manager Troubleshooting
Email notifications not being received
■
Verify you have the proper email notification configuration options applied. For
more information, see Understanding the Preferences Email Settings (see page 50).
■
Verify that the credentials provided for the SMTP server name and other fields are
correct.
■
Check the SMTP.LOG in the Patch Manager home folder for additional information.
■
Verify the email ID’s.
■
If the problem persists, contact CA Support at http://ca.com/support for online
technical assistance and a complete list of locations, primary service hours, and
telephone numbers.
The 'Client' or 'Staging Server' option is disabled during the install
■
The 'Client' option will be enabled only if CA ARCserve Backup for Windows (r12 SP2
or later) or one of its Windows platform options is installed on the system.
■
The "Staging Server' option is enabled only if Microsoft Internet Information
Services (IIS) 6.0 or later is installed/configured for HTTP sites.
Patch install fails when automatically download and install option is selected
With the option to automatically download and install patches selected, CA ARCserve
Backup Patch Manager will attempt to install all downloaded patches. If one or more
patches are meant for specific components and those components are not installed on
the system, the patch installation will fail and return a failure status.
CA ARCserve Backup Patch Manager causes CA ARCserve Backup jobs to fail
Important! When you are specifying a scheduled day and time for automatic patch
downloads/installs, please make sure the schedule does not coincide or conflict with
other scheduled active CA ARCserve Backup jobs (backup, restore, scan, merge,
tapecopy, etc). The installation of some patches can cause the CA ARCserve Backup
Services to be shut down and possibly disrupt your job.
■
Verify that scheduled CA ARCserve Backup jobs do not conflict with the CA
ARCserve Backup Patch Manager schedule for automatic installs. CA ARCserve
Backup Patch Manager will not check if there are any active jobs or other CA
ARCserve Backup operations running at the time of the automatic schedule to
download and install patches.
■
If the problem persists, contact CA Support at http://ca.com/support for online
technical assistance and a complete list of locations, primary service hours, and
telephone numbers.
Chapter 4: Troubleshooting CA ARCserve Backup Patch Manager 69
Patch Manager Troubleshooting
Invalid signature errors reported during patch download
The selected patch has not been uploaded to the CA Technologies Support server. CA
ARCserve Backup Patch Manager checks to ensure that the patches received are
authentic. If the check fails for a particular patch, the modules are deleted and the
download fails with the problem cause reporting that an invalid signature was detected.
The Check for Updates repeatedly fails
■
Verify that the server selected for patch download is correctly configured. For more
information, see Understanding the Preferences General Settings (see page 47).
■
If the selected option is to download patches directly from the CA Technologies
Support server, then check the Patch Manager Log (APMLog.log) for additional
information.
■
If the selected option is to download patches from a staging server, then check that
the default website can be browsed in that staging server.
If you are unable to browse the default website, it may be due to an incomplete or
improper installation of IIS. Verify proper installation of IIS.
■
If CA ARCserve Backup Patch Manager is configured to use Proxy settings, verify
that the proxy credentials are entered correctly. For more information, see
Understanding the Preferences Proxy Settings (see page 51).
■
If the selected option is to download patches from a staging server, verify the
staging server is communicating through the proper port. If the port number is not
correct, perform the following steps at the agent side:
1.
Open the APMSettings.ini file.
Note: The APMSettings.Ini file is located in the following directory:
X:Program Files\CA\SharedComponents\APM\Patch Manager
2.
■
Under the heading "[DownloadServer]" change the Port value to match the
port number that the staging server is using.
If the problem persists, contact CA Support at http://ca.com/support for online
technical assistance and a complete list of locations, primary service hours, and
telephone numbers.
Do not know if CA ARCserve Backup Patch Manager is installed as a Staging Server or as a
Client
From the CA ARCserve Backup Patch Manager GUI, access the Help menu and select
About.
If you find a message that says "This is a Staging Server" then CA ARCserve Backup Patch
Manager is installed as a Staging Server. If this message is not there, it automatically
indicates that this is a Client.
70 User Guide
Patch Manager Troubleshooting
Do not know if CA ARCserve Backup Patch Manager performed an auto update of itself
From the CA ARCserve Backup Patch Manager GUI, access the Help menu and select
About.
You can verify the currently installed build number to determine if CA ARCserve Backup
Patch Manager has been updated.
Previously installed patches listed in CA ARCserve Backup Patch Manager
If you installed patches manually and then installed CA ARCserve Backup Patch
Manager, all previously installed published patches will be listed in the Patch Manager
GUI.
Patch description needed before install
Prior to installation, if you need a more detailed description or additional information
about a specific patch contact Technical Support at
https://support.ca.com/irj/portal/anonymous for online technical assistance.
During Patch Manager Upgrade, Configuration Settings Not Restored
If during the CA ARCserve Backup Patch Manager upgrade your configuration settings
were not restored, you can manually copy (restore) the APMsettings.INI and PU.dat files
back to their original location as follows:
1.
Copy the APMsettings.INI and PU.dat files from the following location:
"ProgramFiles\CA\SharedComponents\capm\capmconfig.F86757112A4542daB576
BC34469DBDD1"
2.
Restore these copied APMsettings.INI and PU.dat files to the following location:
"ProgramFiles\CA\SharedComponents\capm\PatchManager"
Note: For a 64-bit machine, "ProgramFiles" is replaced with "Program Files (x86)".
Chapter 4: Troubleshooting CA ARCserve Backup Patch Manager 71
Patch Manager Troubleshooting
During Patch Manager Upgrade, Patch Information Not Restored
If during the CA ARCserve Backup Patch Manager upgrade your patch information was
not restored, you can manually copy (restore) this patch information back to the original
location as follows:
1.
Copy the AlreadyDownloadedPatchInfo.xml file from the following location:
"ProgramFiles\CA\SharedComponents\capm\capmconfig.F86757112A4542daB576
BC34469DBDD1"
2.
Restore this copied AlreadyDownloadedPatchInfo.xml file to the following location:
"ProgramFiles\CA\SharedComponents\capm\PatchManager\CA ARCserve Backup"
3.
Rename the folder "capm.F86757112A4542daB576BC34469DBDD1" to "capm"
located in the same path which is resolved from the following registry key:
"HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup
Patch Manager\PATCHESROOT"
For example: If the registry key value of
"HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCserve Backup
Patch Manager\PATCHESROOT" is C:\Program Files\CA\SharedComponents\capm,
then rename the folder from "C:\Program
Files\CA\SharedComponents\capm.F86757112A4542daB576BC34469DBDD1" to
"C:\Program Files\CA\SharedComponents\capm"
Note: For a 64-bit machine, "ProgramFiles" is replaced with "Program Files (x86)".
72 User Guide
Glossary
Checksum
A checksum is a simple type of redundancy check that is used to protect the integrity of
data by detecting errors. Checksum is a calculated value of stored or transmitted data.
When the data is retrieved from storage or received at the other end of a transmittal, a
new checksum value is then computed and compared against the existing checksum
value. A non-match indicates an error.
Client
A Client is one that is deployed on one or more machines/servers and will communicate
either to a specified staging server or to the CA server.
Critical Patch
A Critical Patch is a fix for high-impact or wide-spread problems. A Critical Patch is a
software correction that is critical to the operation of the product in most
environments. It is identical to Hyper-Patch in most cases.
Cumulative Patch
A Cumulative Patch is a means for delivering a group of individual patches that affect
multiple product elements or components that are integrated and published into one
patch and then applied to an existing environment. Cumulative Patches are included in
and superseded by the next applicable Cumulative Patch or Service Pack.
Device Patch
A Device Patch is a fix that is released to support new devices used with CA ARCserve
Backup.
Easy Update
Easy Update is the configuration section in the Patch Manager that allows you to
automate the patch download and install process for all critical patches published by CA.
Individual Patch
An Individual Patch is a fix for a confirmed problem and addresses only the product
defect that was addressed in the original confirmed test patch. Individual Patches are
included in and superseded by the next applicable Cumulative Patch or Service Pack.
Patch
A patch is a small set of files created to fix or enhance the functionality or security of a
product.
Glossary 73
Prerequisite Patch
A Prerequisite Patch is a fix which needs to be applied before another patch can be
applied. For example, if Patch A is a Prerequisite Patch for Patch B, then Patch A must be
installed before you can install Patch B.
Published Patch
A Published Patch (or published fix) is a classification for a patch that has been
confirmed to correct a reported product defect or problem and is generally available to
all users. Only Published Patches (not Test Fixes) are displayed in the Patch Updates
pane. Published Patches can be downloaded from the CA Technical Support at
http://ca.com/support.
Security Patch
A Security Patch is a fix that resolves a critical security vulnerability issue reported for a
product.
Service Pack
A Service Pack is a means for delivering a product maintenance update and consists of
an accumulation of patches from the last official product release to a more recent point
in time. A Service Pack supersedes all previously issued patches and Service Packs.
Staging Server
A Staging Server is used as a temporary storage location for patch downloads before
they are installed into CA ARCserve Backup clients. A Staging Server provides you with
the ability to configure a server that can connect to the CA server to download patches
locally. All other machines/servers that do not have access to the internet or do not
want to connect directly to the CA server can connect to the locally configured staging
server to download patches. The staging server is a local repository for all Clients that
require patches and provides Clients with the ability to get patches quickly and safely by
attaching to a locally configured server.
Superseded Patch
A Superseded Patch is a fix which replaces another patch with a newer version.
Test Patch
A Test Patch (or test fix) is a classification for a patch that has been confirmed to correct
a reported product defect or problem. The distribution from CA Technical Support is
limited to the users who reported the problem and is not generally available to all
existing users. Test Patches are not displayed on the Patch Updates pane of the Patch
Manager GUI. If necessary, contact Technical Support at http://ca.com/support to
obtain a Test Patch.
74 User Guide
Index
A
Alerts and Messages pane • 40
automatically download a patch • 63
Automatically Download and Install setting • 47
automatically install a patch • 63
C
CA Server setting • 47
check for available patches
overview • 15
scheduled process • 17
user-initiated process • 16
Check for Updates button • 40
components
GUI • 11
Patch Manager Services • 11
D
Disable Easy Update setting • 47
Download button • 40
download patches
automatic download • 63
manual download • 54
overview • 18
Download Patches when available setting • 47
E
email notifications • 23
Email Settings • 50
Errors information pane • 40
G
General Settings tab • 47
guidelines • 12
H
Help Menu • 40
how Patch Manager works
check for available patches • 15
download patches • 18
email notifications • 23
import patches • 22
install patches • 20
overview • 13
report generation • 24
uninstall patches • 22
I
import patches • 22
Install button • 40
install Patch Manager
local install • 27
options • 28
post install • 38
prerequisites • 25
procedure • 25
remote install • 27
select computer for remote installation • 36
select email notification type • 33
select server type • 29
select update type • 31
silent install • 28
uninstall • 38
install patches
automatic install • 63
manual install • 57
overview • 20
introduction • 9
L
local install • 27
M
manually check for available patches • 52
manually download a patch • 54
manually install a patch • 57
manually uninstall a patch • 60
P
Patch Manager components
GUI • 11
Patch Management Services • 11
Patch Manager install options
select computer for remote installation • 36
select email notification type • 33
select server type • 29
select update type • 31
Index 75
Patch Manager Services • 11
Patch Scheduler • 11
Patch Updates pane • 40
post install • 38
Preferences dialog
Email Settings • 50
General Settings • 47
overview • 46
Proxy Settings • 51
Product menu • 40
Proxy Settings • 51
R
remote install • 27
report generation • 24
Reports menu • 40
response file • 28
S
select computer for remote installation • 36
select email notification type • 33
select server type • 29
select update type • 31
Settings menu • 40
silent install • 28
Staging Server setting • 47
Status indicator • 40
Status menu • 40
U
Understanding the GUI • 40
Uninstall button • 40
uninstall Patch Manager • 38
uninstall patches
manual uninstall • 60
overview • 22
76 User Guide
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