Cloud Frame
Cloud Frame
User's Manual
For ongoing product improvement, this manual is subject to modification without prior notice.
MODEL: CPF1032
Before Operation
Product Introduction
Safety Precautions
2
3
Basic Operation
Getting Started
Connect Power
Insert a memory card
Connect to the computer
5
5
6
6
Start-Up & Register
7
Dual Interface
8
9
Status Icon Briefing
Advanced Operation
WiFi Setup
10
Google Account
Google Play Store
My Cloud Album
Online Photos
11
Online Videos
Dropbox
Social Media
Local Photos
Local Videos
Bluetooth
Settings Menu Overview
11
12
14
15
16
17
18
18
19
19
Customer Management
Troubleshooting
FAQs
Support
Tips
20
25
25
25
Before Operation
Product Introduction
Use the internet to load, manage, and share your favorite photos with family,
friends, and businesses, on this 10" Cloud Frame.
Features
Receive real-time photos from cell phones from different cities or countries
Enjoy free cloud storage space where you can store your photos and other files
Remote control is allowed, build up your own cloud albums on your computer
and push them to remote frames
Compatible with social media Facebook, Twitter, Instagram...
Watch movies from Netflix and other video hubs
Built-in Drop box receive photos automatically from your cell phone
Wireless link to internet automatically
Intuitive Touch screen give all operations on your fingers
Internal memory is for your local photos and videos
SD card slot support to expand memory up to 32GB
Dual interface, modern and traditional, for your selection
Specifications
Display size:
Display resolution :
Touch screen:
Built-in Wireless:
Bluetooth:
Multimedia support:
Speakers:
Memory Card:
USB type:
Power Adaptor:
10 inch LED
1024x600pixels (16:9)
Yes
802.11b/g/n
2.1 Version
Photo / Video / Audio
2 x 2W
SD/SDHC
1x USB OTG
Input: 110~240V; Output: 5V, 1.5A
2
Before Operation
Safety Precautions
3
Before Operation
Safety Precautions
4
Basic Operation
Getting Started
Your frame can either sit on the top of a surface with the stand or hang on the wall.
hang on a wall
Sitting on top of a surface
Wall mounting hole
Connect Power
Plug the Power Adapter into the frame and also into a power outlet.
Once connected to power, the frame screen should automatically begin booting up.
5
Basic Operation
Insert a memory card
SD/SDHC
SD/SDHC card is compatible with this unit.
Connect the Cloud DPF to the computer
Use the USB cable to connect the Cloud Frame to a computer.
6
Basic Operation
Start-Up & Register
On first time start-up, you will need to register the Cloud Frame by going to the website
"http://cloudframe.sungale.com" on your computer, tablet or smart phone.
The Cloud Frame's serial number will be displayed on the screen of the frame when
powered on.
From the website, click "ActivateFrame" to register accordingly.
You will be prompted to register the frame by providing the serial number from your
frame as well as some basic personal information.
After registering the frame on your computer, tablet or smart phone, click "I have
registered" on the frame.
7
Before Operation
You will then be prompted to connect to your WiFi network. Follow the instructions by
selecting your network and inputting your password.
After connecting to your WiFi network,
you will then be taken to the main screen.
After you have registered the frame,
whenever you turn it on, it will go directly
to the main screen.
Dual Interface
Block Interface
Traditional Interface
To switch interfaces, swipe the top of the home screen from left to right.
8
Basic Operation
Status Icon Briefing
2
3
6
1
7
4
9
5
8
1 My Cloud Album: To load and manage photos in cloud storage space.
2 Online Videos: Access videos from online video providers.
3 Local Videos: Play or view the videos stored in internal memory or SD card.
4 Online Photos: To review or download photos from online providers.
5 Local Photos: Display or review the photos stored in internal memory or SD card.
6 Dropbox: Share your photos.
7 Bluetooth: The photos can be transferred to this frame from other bluetooth
compatible devices.
8 Social Media: Access Social Media from online social providers.
9 Settings: Choose from four icons including Browser, all Apps, Files, and
Settings to adjust frame's features and functions.
9
Advanced Operation
WiFi Setup
You should automatically be prompted to setup your WiFi connection during the frame
registration process, but if you ever need to connect to a new WiFi network, follow
below instructions:
Step 1.
To setup the WiFi Connection on your
photo frame, click "Settings" from
the home screen.
Step 2.
Step 3.
Step 4.
Select the WiFi button to the "ON"
position.
Select your network, put in your
password, and then click "connect".
Select the "Settings" menu icon.
Note: A WiFi internet connection is required in order to register and use your frame
as well as access the online features available.
10
Advanced Operation
Online Account Setup Part 1: Google Account
A Google Account will allow you to access the Google Play Store for APP downloads,
and Google applications.
Step 1.
Go to the Settings menu, and scroll
down to "+Add account", and click it.
Step 2.
Click "Google" under the add an
account menu.
Step 3.
Click "Existing" if you currently
have a gmail email account and
put in your email and password.
Click "New" to setup a gmail
email account.
Google Play Store
Once you have setup your Google Account, you can access Play Store to download
and manage apps.
11
Advanced Operation
Online Features Part 2: My Cloud Album
The My Cloud Album tab gives you access to all the photos you have stored in your free
Cloud Frame storage. You must go back to the website "http://cloudframe.sungale.com"
to add photo albums and slide shows into this section.
Website required Steps:
Step 1:
Login into your account
Step 2:
Go to "Albums" to create
albums and add photos by
selecting "Manage Album"
and clicking the cloud icon.
Step 3:
Go to "Slide Shows" to
add slideshows and go back
to "Albums" to select "Push
Album to Slide Show".
Step 4:
Go back to "Slide Shows"
to select "Push to Frame"
and select desired frame.
12
Advanced Operation
Online Features Part 2: My Cloud Album
Step 5:
Go to "Frames" to select
your frame and adjust
settings of the slideshow.
Cloud Frame Steps:
To access and view these photos, click "My Cloud Album". Select the album and
photos you wish to view.
Note: Photos in My Cloud Album will automatically play based on the settings you
have setup from the website.
Tip: For instructions on creating cloud albums and adjusting settings, log into your
account at "http://cloudframe.sungale.com" and select Support or Video Setup
Tutorial at the top of the page.
13
Advanced Operation
Online Features Part 3: Online Photos
The Online Photos tab gives you access to numerous online Photo Hubs.
To access these Photo Hubs select
Online Photos.
Select the "+" symbol in the lower
right corner to enter the online
storage back list.
Select any Hub to install and
download to your frame.
Select "YES" to download
Select "YES" to install
After the installation is complete, your Hub
will be available on the front screen. You
can now select and use it.
14
Advanced Operation
Online Features Part 4: Online Videos
The Online Videos tab gives you access to a numerous amount of online Video Hubs.
To access these Video Hubs
select Online Videos.
Select the "+" symbol in the lower
right corner to enter the online
storage back list.
Select any Hub to install and
download to your frame.
Select "YES" to download
Select "YES" to install
After the installation is complete, your
Hub will be available on the front
screen. You can now select and use it.
15
Advanced Operation
Online Features Part 5: Dropbox
Your frame has been pre-installed with Dropbox, a popular file sharing service right
from the home screen.
Click "Dropbox" from the home screen, and log into your Dropbox account.
Now you can browse and select the photos and videos you want to download into
your frame.
Note: Downloaded Pictures and Videos from Dropbox will be placed in the Local
Photos or Local Videos area of Frame depending on the file. You can only view files
from Dropbox and cannot run slideshows within the APP. You must first download into
local memory. See "Local Photos" for slideshow instructions.
Tip: By adjusting your Dropbox settings on your smart phone, you will automatically
be able to send any photo you take to your Dropbox account. This will offer an easy
way of downloading photos to your frame.
16
Advanced Operation
Online Features Part 6: Social Media
The Social Media tab gives you access to numerous online Social Media Hubs.
To access these Social Media Hubs select
Social Media.
Select the "+" symbol in the lower
right corner to enter the online
storage back list.
Facebook
Twitter
Select any Hub to install and
download to your frame.
Select "YES" to download
Facebook
Facebook
Select "YES" to install
Twitter
Facebook
Twitter
After the installation is complete, your Hub
will be available on the front screen. You
can now select and use it.
17
Advanced Operation
Local Features Part 1: Local Photos
Your frame comes with internal memory and also an SD card slot for additional memory
access.
Select the "Local Photos" icon.
Select an album
All the pictures will load in that album and if selecting a picture, you can start a
slideshow by selecting the options, and then slideshow.
Local Features Part 2: Local Videos
Select the "Local Videos" icon.
Select the video you want to Play.
18
Advanced Operation
Local Features Part 3: Blutetooth
You can send photos from your smart phone or tablet to the frame.
Step 1.
Turn on your frame’s bluetooth by going
into "Settings", the settings menu, and
turning "Bluetooth" to the ON position.
Step 2.
Turn Bluetooth on your device.
Step 3.
Search and Pair your device to the
frame.
Note: Apple product users may not be able to send files over Bluetooth due to iOS
file transfer limitations. Please use Dropbox or other file transfer applications.
Settings Menu Overview
APP Block
Web Browser
Where your downloaded & installed
Apps and Google Play are located.
Where you can browse, surf
and search the internet.
File Directory
Settings Menu
Where you can search for
locally installed apps & files.
Where all your device settings
are located for your frame.
19
Troubleshooting
1. Cannot pass the "User registration" message box on the frame
1) Make sure your cloud frame is a touch screen model or a remote control model.
For 10" or smaller models, they are touch screen models, they do not have a RC,
what you need to do is to touch on the screen to do operation. For 14" above
models, they are remote control models, please make sure you have plugged in
the RC receiver into the USB port.
2) Make sure you have setup Wi-Fi connection correctly. You can try to turn on/off the
Wi-Fi switch, re-input right password. Sometimes you can try to reboot frame to get
Wi-Fi connection.
3) If you have set Wi-Fi correctly, but still stuck at "Authenticate Registration" message
box, it could be that you have had a serial number typo during registration, which will
make the cloud server cannot find matched frame. In this situation, please take a
photo of the serial number showed on the frame’ screen and send it to
support@sungale.com to ask for assistance.
4) In rare case, customer may set Wi-Fi connection to a hotspot Wi-Fi or a public Wi-Fi
surrounding such as in bank, library, restaurant etc., where it needs to open browser
to establish connection. Such Wi-Fi surrounding won't work for initial frame setup,
please move the frame to a private network to finish initial frame setup.
2. Pictures are not showing on frame
1) This problem may result in you have not gone to the cloud frame service platform
www.cloudframe.sungale.com to setup a slide show corresponding to the album and
you have not push the slide show to your frame. Usually, we suggest customers firstly
to go to the platform to create album, slide show, and push the slide show to the frame.
2) If you have created an album with using smart phone app, you still need to logon to
the frame service platform http://cloudframe.sungale.com to create a slide show,
and push the album you have created to a slide show, then push the slide show to the
frame. Then, your cloud frame will be able to receive photos you have pushed to the
album. The frame service platform setting is necessary.
3) Make sure the frame has good Wi-Fi connection, you can try to open browser to
open a website to verify it. As long as your Wi-Fi connection is well, you should be
able to receive photos you have pushed.
20
Troubleshooting
2. Pictures are not showing on frame
4) If you are sure the 1) and 2) are all confirmed with no problem, it still cannot receive
photos, it is a rare case. Then, you can try to do following operation, go to
Settings
Apps
All
find "Wififrame" app
press "clear data" button
reboot frame.
3. Got message "This frame is already registered by another user" when you
register your Cloud frame
In this situation, it means that you have obtained an used unit no matter where they
come from. In this case, you need to click or tap on Setting/Setting block/, then, scroll
to bottom and click "About devices" and scroll to bottom, take a photo of serial number,
send to support@sungale.com, tell some information about the frame, then, Sungale
supporting team, as per its processing procedures, will verify the situation and clear
the ex-user’s data in the platform and cloud storage, and will help you to register
the frame.
4. Got message "Please enter a valid serial number" when you register your
cloud frame
If you did input the correct serial number showing on frame, please tap or click
"I have registered" to try to set up Wi-Fi connection firstly, then
"Serial number successfully confirmed" will show up on the frame’s screen.
Turn off the frame, and go to frame service platform http://cloudframe.sungale.com
to register again.
5. Not receiving activation code
During your registration, you should receive an activating code in the email box you
have filled in the registration form. If you have waited over 10 minutes and still have
not received an email with activating code, please check mail for activating code, or
email support@sungale.com to get an assistance.
21
Troubleshooting
6. Had typo in email address during registration
Please email correct email address and serial number to support@sungale.com to ask
for assistance. Then, our supporting team will correct the mistake from the back end.
7. Pictures showing sideways or upside-down on frame
Please delete the wrong photos, then, re-upload on cloud frame website or via app.
8. Frame showing "Wififrame has stopped" message frequently
It happens for too many pictures been pushed at once meanwhile the Wi-Fi connection
is not good. We would like to suggest you to split the pictures into smaller slide shows,
and push one by one, it is better to wait for one slideshow fully shown, then push another.
9. Remove the time/weather panel
Logon to the cloud frame service platform http://cloudframe.sungale.com, click
"Frames" on the platform. If you find "Weather Panel Setting" button, you can select to
turn off/on weather report. For some earlier models, you may not see the selection
button, which means the frame’s system needs upgrade, please contact
support@sungale.com for system upgrade instruction, then, you can select to turn
off/on weather panel.
10. The location and weather next to slideshow is not right
The time/location info is fed from the server by a third party provider. Sometimes,
the time/location info is not accurate, but the wrong info will be corrected by itself after
a while usually. Please do not try to adjust your frame’s date/time setting, which will not
change it. We are working on it, the situation will be improved soon. If an accurate time
is important for you, please turn off the weather panel temporarily.
22
Troubleshooting
11. Frame automatically turns off after awhile
It is not turned off, it is due to the system was set to sleep after idling for certain time.
For remote control models, you can press "Power" button on the RC to activate your
frame. For touch screen models, you need to press the "Power" button on the back of
the frame to activate your frame. Or, if you wish the frame is always keeping lighting up,
please logon to the cloud frame service platform http://cloudframe.sungale.com,
click "Frames", find "Slide Show settings", find "Sleep In" option, set it as
"Never Sleep" or other desired value and save your setting.
12. How to add a new cloud frame into my current account?
Sungale’s cloud frame does not support to add multi cloud frames into one account,
each of our frames has its independent account number. We are working on Grouping
Frames function, you will see the function soon.
13. What's my account number while signing in to cloud app?
It is just the email address you have used when you registered your cloud frame, and
the password is just the one you are using for logged in the cloud frame’s service
platform http://cloudframe.sungale.com.
14. Forget password, Cannot sign in to frame service platform
http://cloudframe.sungale.com
There’s a "forgot password" link under the "login" screen. You can input your registered
email address and "submit", then, you will get a new password created by the server
from support@sungale.com, then, please change it to your own password.
15. How to make slideshow the photos stored in USB/SD card/On-board memory?
Go to "Local Photos" section, click the vertical three dots on the upper right corner,
click "start slideshow" from the dropdown menu.
16. Can I change the local photo slide show styles/time intervals?
NO, only cloud album slide show is configurable
23
Troubleshooting
17. How to slideshow from Dropbox?
Logon to Dropbox, save the Dropbox pictures to local memory, then slide show from
local photos.
18. My RC light is flashing and cannot operate the frame
The remote needs to have a solid green light. If remote light is flashing, it is not
functioning and needs to be repaired by holding the OK button and back button down
for 2 seconds.
19. How to change 24 hour time to 12 hour time
Some customers wish to change 24 hour time to 12 hour time. We will provide updating
firmware from March 2017, you can get 12 hour time by upgrading your firmware remotely.
You can find the way to do upgrading your frame at the bottom of www.sungale.com .
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Customer Management
FAQs:
Q 1: Why can't I link to Wi-Fi?
A: Please check if you have turned on the Frame's Wi-Fi. Go to Setting
Wireless & Networks Slide “Off” to “On”.
Please check if you have input the right password of Wi-Fi router. For more
Wi-Fi related questions, please go to www.sungale.com and find Support
Wi-Fi related FAQ.
Q2: Why can't I download applications from the Play Store?
A: Please check if you have registered a Google account; please check if the
frame's storage has enough space. If it doesn't, you will need to insert an SD card.
Support
1. Visit the support site.
For manual download, FAQs and more supports: www.sungale.com
2. Contact Sungale Support team
Toll free number in the USA: 800-473-5156
Service email: service@sungale.com
Tips
For additional product video support, go to YouTube.com, and search
“SungaleProducts”, where you will find additional demo videos to help with
explaining the operation of your product.
In order to ease users’ selection, other logos and/or trademarks may appear on this
product. All other logos and/or trademarks are the property of their respective owners.
For ongoing product improvement, this UM is subject to modification without prior notice.
25
FCC and Safety Information
26
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