Sungale CPF1032 Cloud Frame manual

Cloud Frame

User's Manual

For ongoing product improvement, this manual is subject to modification without prior notice.

MODEL: CPF1032

Before Operation

Product Introduction

Safety Precautions

Basic Operation

Getting Started

Connect Power

Insert a memory card

Connect to the computer

Start-Up & Register

Dual Interface

Status Icon Briefing

Advanced Operation

WiFi Setup

Google Account

Google Play Store

My Cloud Album

Online Photos

Online Videos

Dropbox

Social Media

Local Photos

Local Videos

Bluetooth

Settings Menu Overview

Customer Management

Troubleshooting

FAQs

Support

Tips

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Product Introduction

Use the internet to load, manage, and share your favorite photos with family, friends, and businesses, on this 10" Cloud Frame.

Features

Receive real-time photos from cell phones from different cities or countries

Enjoy free cloud storage space where you can store your photos and other files

Remote control is allowed, build up your own cloud albums on your computer and push them to remote frames

Compatible with social media Facebook, Twitter, Instagram...

Watch movies from Netflix and other video hubs

Built-in Drop box receive photos automatically from your cell phone

Wireless link to internet automatically

Intuitive Touch screen give all operations on your fingers

Internal memory is for your local photos and videos

SD card slot support to expand memory up to 32GB

Dual interface, modern and traditional, for your selection

Specifications

Display size: 10 inch LED

Display resolution : 1024x600pixels (16:9)

Touch screen: Yes

Built-in Wireless: 802.11b/g/n

Bluetooth: 2.1 Version

Multimedia support: Photo / Video / Audio

Speakers: 2 x 2W

Memory Card: SD/SDHC

USB type: 1x USB OTG

Power Adaptor: Input: 110~240V; Output: 5V, 1.5A

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Safety Precautions


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Safety Precautions


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Basic Operation

Getting Started

Your frame can either sit on the top of a surface with the stand or hang on the wall.

Sitting on top of a surface hang on a wall

Wall mounting hole

Connect Power

Plug the Power Adapter into the frame and also into a power outlet.

Once connected to power, the frame screen should automatically begin booting up.

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Insert a memory card

Basic Operation

SD/SDHC card is compatible with this unit.

Connect the Cloud DPF to the computer

Use the USB cable to connect the Cloud Frame to a computer.

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Basic Operation

Start-Up & Register

On first time start-up, you will need to register the Cloud Frame by going to the website

"http://cloudframe.sungale.com" on your computer, tablet or smart phone.

The Cloud Frame's serial number will be displayed on the screen of the frame when powered on.

From the website, click

"ActivateFrame" to register accordingly.

You will be prompted to register the frame by providing the serial number from your frame as well as some basic personal information.

After registering the frame on your computer, tablet or smart phone, click

"I have

registered" on the frame.

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You will then be prompted to connect to your WiFi network. Follow the instructions by selecting your network and inputting your password.

After connecting to your WiFi network, you will then be taken to the main screen.

After you have registered the frame, whenever you turn it on, it will go directly to the main screen.

Dual Interface

Block Interface Traditional Interface

To switch interfaces, swipe the top of the home screen from left to right.

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Status Icon Briefing

Basic Operation

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My Cloud Album: To load and manage photos in cloud storage space.

Online Videos: Access videos from online video providers.

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Local Videos: Play or view the videos stored in internal memory or SD card.

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Online Photos: To review or download photos from online providers.

Local Photos: Display or review the photos stored in internal memory or SD card.

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Dropbox: Share your photos.

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Bluetooth: The photos can be transferred to this frame from other bluetooth compatible devices.

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Social Media: Access Social Media from online social providers.

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Settings: Choose from four icons including Browser, all Apps, Files, and

Settings to adjust frame's features and functions.

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WiFi Setup

You should automatically be prompted to setup your WiFi connection during the frame registration process, but if you ever need to connect to a new WiFi network, follow below instructions:

Step 1.

To setup the WiFi Connection on your photo frame, click

"Settings" from the home screen.

Step 2.

Select the

"Settings"

menu icon.

Step 3.

Select the WiFi button to the

"ON" position.

Step 4.

Select your network, put in your password, and then click

"connect".

Note: A WiFi internet connection is required in order to register and use your frame as well as access the online features available.

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Online Account Setup Part 1: Google Account

A Google Account will allow you to access the Google Play Store for APP downloads, and Google applications.

Step 1.

Go to the Settings menu, and scroll down to "+Add account", and click it.

Step 2.

Click

"Google" under the add an account menu.

Step 3.

Click

"Existing" if you currently have a gmail email account and put in your email and password.

Click

"New" to setup a gmail email account.

Google Play Store

Once you have setup your Google Account, you can access Play Store to download and manage apps.

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Online Features Part 2: My Cloud Album

The My Cloud Album tab gives you access to all the photos you have stored in your free

Cloud Frame storage. You must go back to the website "http://cloudframe.sungale.com" to add photo albums and slide shows into this section.

Website required Steps:

Step 1:

Login into your account

Step 2:

Go to

"Albums" to create albums and add photos by selecting

"Manage Album" and clicking the cloud icon.

Step 3:

Go to "Slide Shows" to add slideshows and go back to "Albums" to select "Push

Album to Slide Show".

Step 4:

Go back to

"Slide Shows" to select

"Push to Frame" and select desired frame.

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Online Features Part 2: My Cloud Album

Step 5:

Go to

"Frames" to select your frame and adjust settings of the slideshow.

Cloud Frame Steps:

To access and view these photos, click

"My Cloud Album". Select the album and photos you wish to view.

Note: Photos in My Cloud Album will automatically play based on the settings you have setup from the website.

Tip: For instructions on creating cloud albums and adjusting settings, log into your account at "http://cloudframe.sungale.com" and select Support or Video Setup

Tutorial at the top of the page.

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Online Features Part 3: Online Photos

The Online Photos tab gives you access to numerous online Photo Hubs.

To access these Photo Hubs select

Online Photos.

Select the

"+" symbol in the lower right corner to enter the online storage back list.

Select

"

YES

"

to download

Select any Hub to install and download to your frame.

Select

"

YES

"

to install

After the installation is complete, your Hub will be available on the front screen. You can now select and use it.

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Online Features Part 4: Online Videos

The Online Videos tab gives you access to a numerous amount of online Video Hubs.

To access these Video Hubs select Online Videos.

Select the


Select

"

YES

"

to download


Select

"

YES

"

to install

After the installation is complete, your

Hub will be available on the front screen. You can now select and use it.

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Online Features Part 5: Dropbox

Your frame has been pre-installed with Dropbox, a popular file sharing service right from the home screen.

Click

"Dropbox" from the home screen, and log into your Dropbox account.

Now you can browse and select the photos and videos you want to download into your frame.

Note: Downloaded Pictures and Videos from Dropbox will be placed in the Local

Photos or Local Videos area of Frame depending on the file. You can only view files from Dropbox and cannot run slideshows within the APP. You must first download into local memory. See

"Local Photos" for slideshow instructions.

Tip: By adjusting your Dropbox settings on your smart phone, you will automatically be able to send any photo you take to your Dropbox account. This will offer an easy way of downloading photos to your frame.

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Online Features Part 6: Social Media

The Social Media tab gives you access to numerous online Social Media Hubs.

To access these Social Media Hubs select

Social Media.

Select the


Facebook Twitter

Select

"

YES

"

to download

Facebook Twitter


Select

"

YES

"

to install

Facebook Twitter

Facebook

After the installation is complete, your Hub will be available on the front screen. You can now select and use it.

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Local Features Part 1: Local Photos

Your frame comes with internal memory and also an SD card slot for additional memory access.

Select the

"

Local Photos

"

icon.

Select an album

All the pictures will load in that album and if selecting a picture, you can start a slideshow by selecting the options, and then slideshow.

Local Features Part 2: Local Videos

Select the

"

Local Videos

"

icon.

Select the video you want to Play.

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Local Features Part 3: Blutetooth

You can send photos from your smart phone or tablet to the frame.

Step 1.

Turn on your frame’s bluetooth by going into

"Settings", the settings menu, and turning

"Bluetooth" to the ON position.

Step 2.

Turn Bluetooth on your device.

Step 3.

Search and Pair your device to the frame.

Note: Apple product users may not be able to send files over Bluetooth due to iOS file transfer limitations. Please use Dropbox or other file transfer applications.

Settings Menu Overview

APP Block Web Browser

Where your downloaded & installed

Apps and Google Play are located.

File Directory

Where you can browse, surf and search the internet.

Settings Menu

Where you can search for locally installed apps & files.

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Where all your device settings are located for your frame.

Troubleshooting

1. Cannot pass the "User registration" message box on the frame

1) Make sure your cloud frame is a touch screen model or a remote control model.

For 10" or smaller models, they are touch screen models, they do not have a RC,

what you need to do is to touch on the screen to do operation. For 14" above

models, they are remote control models, please make sure you have plugged in

the RC receiver into the USB port.

2) Make sure you have setup Wi-Fi connection correctly. You can try to turn on/off the

Wi-Fi switch, re-input right password. Sometimes you can try to reboot frame to get

Wi-Fi connection.

3) If you have set Wi-Fi correctly, but still stuck at

"Authenticate Registration" message

box, it could be that you have had a serial number typo during registration, which will

make the cloud server cannot find matched frame. In this situation, please take a

photo of the serial number showed on the frame’ screen and send it to

[email protected] to ask for assistance.

4) In rare case, customer may set Wi-Fi connection to a hotspot Wi-Fi or a public Wi-Fi

surrounding such as in bank, library, restaurant etc., where it needs to open browser

to establish connection. Such Wi-Fi surrounding won't work for initial frame setup,

please move the frame to a private network to finish initial frame setup.

2. Pictures are not showing on frame

1) This problem may result in you have not gone to the cloud frame service platform

www.cloudframe.sungale.com to setup a slide show corresponding to the album and

you have not push the slide show to your frame. Usually, we suggest customers firstly

to go to the platform to create album, slide show, and push the slide show to the frame.

2) If you have created an album with using smart phone app, you still need to logon to

the frame service platform

http://cloudframe.sungale.com to create a slide show,

and push the album you have created to a slide show, then push the slide show to the

frame. Then, your cloud frame will be able to receive photos you have pushed to the

album. The frame service platform setting is necessary.

3) Make sure the frame has good Wi-Fi connection, you can try to open browser to

open a website to verify it. As long as your Wi-Fi connection is well, you should be

able to receive photos you have pushed.

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Troubleshooting

2. Pictures are not showing on frame

4) If you are sure the 1) and 2) are all confirmed with no problem, it still cannot receive

photos, it is a rare case. Then, you can try to do following operation, go to

Settings Apps All find

"Wififrame" app press "clear data" button

reboot frame.

3. Got message "This frame is already registered by another user" when you

register your Cloud frame

In this situation, it means that you have obtained an used unit no matter where they come from. In this case, you need to click or tap on Setting/Setting block/, then, scroll to bottom and click

"About devices" and scroll to bottom, take a photo of serial number, send to

[email protected], tell some information about the frame, then, Sungale supporting team, as per its processing procedures, will verify the situation and clear the ex-user’s data in the platform and cloud storage, and will help you to register the frame.

4. Got message "Please enter a valid serial number" when you register your

cloud frame

If you did input the correct serial number showing on frame, please tap or click

"I have registered" to try to set up Wi-Fi connection firstly, then

"Serial number successfully confirmed" will show up on the frame’s screen.

Turn off the frame, and go to frame service platform

http://cloudframe.sungale.com to register again.

5. Not receiving activation code

During your registration, you should receive an activating code in the email box you have filled in the registration form. If you have waited over 10 minutes and still have not received an email with activating code, please check mail for activating code, or email

[email protected] to get an assistance.

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Troubleshooting

6. Had typo in email address during registration

Please email correct email address and serial number to

[email protected] to ask for assistance. Then, our supporting team will correct the mistake from the back end.

7. Pictures showing sideways or upside-down on frame

Please delete the wrong photos, then, re-upload on cloud frame website or via app.

8. Frame showing "Wififrame has stopped" message frequently

It happens for too many pictures been pushed at once meanwhile the Wi-Fi connection is not good. We would like to suggest you to split the pictures into smaller slide shows, and push one by one, it is better to wait for one slideshow fully shown, then push another.

9. Remove the time/weather panel

Logon to the cloud frame service platform

http://cloudframe.sungale.com, click

"Frames" on the platform. If you find "Weather Panel Setting" button, you can select to turn off/on weather report. For some earlier models, you may not see the selection button, which means the frame’s system needs upgrade, please contact

[email protected] for system upgrade instruction, then, you can select to turn off/on weather panel.

10. The location and weather next to slideshow is not right

The time/location info is fed from the server by a third party provider. Sometimes, the time/location info is not accurate, but the wrong info will be corrected by itself after a while usually. Please do not try to adjust your frame’s date/time setting, which will not change it. We are working on it, the situation will be improved soon. If an accurate time is important for you, please turn off the weather panel temporarily.

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Troubleshooting

11. Frame automatically turns off after awhile

It is not turned off, it is due to the system was set to sleep after idling for certain time.

For remote control models, you can press

"Power" button on the RC to activate your frame. For touch screen models, you need to press the

"Power" button on the back of the frame to activate your frame. Or, if you wish the frame is always keeping lighting up, please logon to the cloud frame service platform http://cloudframe.sungale.com, click

"Frames", find "Slide Show settings", find "Sleep In" option, set it as

"Never Sleep" or other desired value and save your setting.

12. How to add a new cloud frame into my current account?

Sungale’s cloud frame does not support to add multi cloud frames into one account, each of our frames has its independent account number. We are working on Grouping

Frames function, you will see the function soon.

13. What's my account number while signing in to cloud app?

It is just the email address you have used when you registered your cloud frame, and the password is just the one you are using for logged in the cloud frame’s service platform http://cloudframe.sungale.com.

14. Forget password, Cannot sign in to frame service platform

http://cloudframe.sungale.com

There’s a

"forgot password" link under the "login" screen. You can input your registered email address and

"submit", then, you will get a new password created by the server from [email protected], then, please change it to your own password.

15. How to make slideshow the photos stored in USB/SD card/On-board memory?

Go to

"Local Photos" section, click the vertical three dots on the upper right corner, click "start slideshow" from the dropdown menu.

16. Can I change the local photo slide show styles/time intervals?

NO, only cloud album slide show is configurable

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Troubleshooting

17. How to slideshow from Dropbox?

Logon to Dropbox, save the Dropbox pictures to local memory, then slide show from local photos.

18. My RC light is flashing and cannot operate the frame

The remote needs to have a solid green light. If remote light is flashing, it is not functioning and needs to be repaired by holding the OK button and back button down for 2 seconds.

19. How to change 24 hour time to 12 hour time

Some customers wish to change 24 hour time to 12 hour time. We will provide updating firmware from March 2017, you can get 12 hour time by upgrading your firmware remotely.

You can find the way to do upgrading your frame at the bottom of www.sungale.com .

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Customer Management

FAQs:

Q 1: Why can't I link to Wi-Fi?

A: Please check if you have turned on the Frame's Wi-Fi. Go to Setting

Wireless & Networks Slide “Off” to “On”.

Please check if you have input the right password of Wi-Fi router. For more

Wi-Fi related questions, please go to www.sungale.com and find Support

Wi-Fi related FAQ.

Q2: Why can't I download applications from the Play Store?

A: Please check if you have registered a Google account; please check if the frame's storage has enough space. If it doesn't, you will need to insert an SD card.

Support

1. Visit the support site.

For manual download, FAQs and more supports: www.sungale.com

2. Contact Sungale Support team

Toll free number in the USA: 800-473-5156

Service email: [email protected]

Tips

For additional product video support, go to YouTube.com, and search

“SungaleProducts”, where you will find additional demo videos to help with explaining the operation of your product.

In order to ease users’ selection, other logos and/or trademarks may appear on this product. All other logos and/or trademarks are the property of their respective owners.

For ongoing product improvement, this UM is subject to modification without prior notice.

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FCC and Safety Information

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