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HP EliteBook 840 G1 Notebook PC
HP ZBook 14 Mobile Workstation
HP EliteBook 850 G1 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
U.S. registered trademarks of Intel
Corporation. Microsoft, Windows, and
Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: September 2013
Document Part Number: 734761-001
Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for
Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING!
To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
v
vi Safety warning notice
Table of contents
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Packaging and transporting guidelines ....................................................... 46
Workstation guidelines .............................................................. 46
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 48
6 Removal and replacement procedures for Authorized Service Provider parts .................. 66
Base enclosure (HP EliteBook 840/HP ZBook14 models) .............................. 71
Base enclosure (HP EliteBook 850 models) .................................................. 74
7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8 ..................... 104
Determining the BIOS version .................................................................. 106
Downloading a BIOS update ................................................................... 107
Setting a new boot order in Computer Setup ............................................. 109
Dynamically choosing a boot device using the f9 prompt ............................ 109
Setting a MultiBoot Express prompt ........................................................... 110
Entering MultiBoot Express preferences ..................................................... 110
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 111
8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7 .............. 112
Determining the BIOS version .................................................................. 114
Downloading a BIOS update ................................................................... 115
Setting a new boot order in Computer Setup ............................................. 117
Dynamically choosing a boot device using the f9 prompt ............................ 117
Setting a MultiBoot Express prompt ........................................................... 118
Entering MultiBoot Express preferences ..................................................... 118
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 119
9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux ....................... 120
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Dynamically choosing a boot device using the f9 prompt ............................ 125
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 125
Using Windows 8 operating system media (purchased separately) .............................. 130
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1 Product description
Category
Product Name
Processors
Chipset
Graphics
Description
HP EliteBook 840 G1 Notebook PC
HP ZBook 14 Mobile Workstation
HP EliteBook 850 G1 Notebook PC
Offers the following processors:
● Intel® Dual Core® i7-4600U 2.10-GHz processor (SC turbo up to 3.30-GHz; 4.0-MB L3 cache, 15 W)
● Intel Dual Core i5-4300U 1.90-GHz processor (SC turbo up to 2.90-GHz; 3.0-MB L3 cache, 15 W)
● Intel Dual Core i5-4200U 1.60-GHz processor (SC turbo up to 2.60-GHz; 3.0-MB L3 cache, 15 W)
Intel Dual Core i3-4010U 1.70-GHz processor; 3.0-MB L3 cache, 15 W)
Mobile Intel QM87 chipset
Switchable discrete graphics: AMD Radeon™ HD
8750M, with support for up to 5 displays through the APR
Internal graphics:
● Universal memory architecture (UMA) with shared video memory with support for up to 3 displays through the APR
● Intel HD Graphics 4400
Support dual-display ports through the dock
Supports hybrid (switchable) graphics
Switchable discrete graphics: AMD FirePro M4100, with support for up to 5 displays through the APR
Support dual-display ports through the dock
Supports hybrid (switchable) graphics
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Panel
Memory
Description
All display assemblies include two or three wireless local area network (WLAN) antenna cables and two wireless wide area network (WWAN) antenna cables
(35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA
(1366×768), 200 nits display with and without webcam
(35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080),
250 nits display with and without webcam
(35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080) 250 nits capacitive touch display with webcam
(35.6-cm) 14.0-in LED, FHD, AG, SVA (1920×1080) 300 nits display with and without webcam
● (39.6-cm) 15.6-in LED, FHD, AG, SVA (1920×1080)
200 nits display with and without webcam
● (39.6-cm) 15.6-in LED, HD, AG, SVA (1368×768)
300 nits display with and without webcam
Two customer-accessible/upgradable memory module slots with the following specifications:
DDR3L-1600-MHz dual channel support
Supports 16384-MB of system RAM in the following configurations:
● 16384-MB (8192-MB×2)
● 12288-MB (8192-MB+4096-MB)
● 8192-MB (8192-MB×1 or 4096×2)
● 8192-MB (8192-MB×1 or 4096×2; not supported on computer models equipped with a 32-bit operating system)
● 6144-MB (4096-MB+2048-MB)
● 4096-MB (4096-MB×1 or 2048-MB×2)
● 2048-MB (2048×1)
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2 Chapter 1 Product description
Category Description customer-accessible/upgradable memory module slots with the following specifications:
DDR3L-1600-MHz dual channel support
Supports 16384-MB of system RAM in the following configurations:
● 16384-MB (8192-MB×2)
● 8192-MB (8192-MB×1 or 4096×2)
● 8192-MB (8192-MB×1 or 4096×2; not supported on computer models equipped with a 32-bit operating system)
● 4096-MB (4096-MB×1 or 2048-MB×2)
Primary storage Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and
7.0-mm (.28-in) thicknesses (all hard drives use the same bracket)
Customer-accessible
Supports the following hard drives:
● 1-TB, 5400-rpm
● 500-GB, 7200-rpm, self-encrypting drive (SED)
● 500-GB, 7200-rpm
● 500-GB, 5400-rpm, self-encrypting drive (SED,
FIPS-140-2)
● 500-GB, 5400-rpm
● 320-GB, 7200-rpm
● 320-GB, 5400-rpm
Supports the following SSDs:
● 256-GB SATA III, SED
● 240-GB, SATA III
● 180-GB, SATA III
● 128-GB
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Category
Supports the following hard drives:
● 1-TB, 5400-rpm
● 750-GB, 7200-rpm
● 500-GB, 7200-rpm, self-encrypting drive (SED)
● 500-GB, 7200-rpm
● 500-GB, 5400-rpm, self-encrypting drive (SED,
FIPS-140-2)
● 320-GB, 7200-rpm
Supports the following SSDs:
● 512-GB
● 256-GB SATA III, SED
● 240-GB, SATA III
● 180-GB, SATA III
● 128-GB
M.2 (NGFF) module Flash cache
Mini-card SSD
Intel SRT (Smart Response Technology)
32 GB
Supports "No Flash Cache" option
Not available with SSD or SED HDD
M.2 (NGFF) Solid State Drive
120 GB
Not available if 32-GB flash cache is selected
Audio and video Two stereo speakers
HD audio with DTS Sound Studio
Integrated 720p HD webcam (supports no camera option)
Ethernet
Description
Intel® I218LM Gigabit Network Connection
S3/S4/S5 wake on LAN
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4 Chapter 1 Product description
Category
Wireless
External media cards
Description
Integrated wireless local area network (WLAN) options by way of minicard
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
● Atheros WB225 1×1 802.11b/g/n Bluetooth
Combo Adapter
● Broadcom 43228 802.11abgn 2×2 Wi-Fi Adapter
● Intel Centrino Advanced-N 6205 WLAN module
● Intel Centrino Ultimate-N 6300 WLAN module
● Intel Centrino Wireless-N 2200 802.11b/g/n 2×2
WiFi Adaptor
Supports no WLAN option
Integrated wireless wide area network (WWAN) options by way of wireless module
Two world-wide/5-band WWAN antennas built into display assembly
Secured by subscriber identity module (SIM, user-accessible behind battery)
Support for the following WWAN formats:
● HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband
Module
● HP lt4112 LTE/HSPA+ Mobile Broadband Module
● HP hs3110 HSPA+ Mobile Broadband Module
Supports no WWAN option
Supports WWAN after market option
Media reader slot supporting the following digital card formats:
● Secure Digital (SD) Memory Card
● SDHC
● SDXC
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Category
Ports
Keyboard/ pointing devices
Description
Offers the following ports:
● Headphone/microphone combo
● Battery connector
● DisplayPort 1.2
● Docking connector
● USB 3.0 ports (3)
● USB 3.0 charging port
● HP Smart AC adapter
● RJ-45 (Ethernet)
● Secondary battery connector
● VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs.
standard aspect video
Glass with chemical etched surface, dual-point, spill-resistant with drain, DuraKeys
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinch-zoom as default
Taps enabled by default
Supports two-way scroll
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Supports the following HP Smart AC adapters: Power requirements
Security
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65-W HP Smart AC adapter
65-W HP Slim Smart AC adapter
45-W HP Smart AC adapter
Supports the following batteries:
● 3-cell, 50-Wh, 4.45-Ah long-life battery
● 3-cell, 24-Wh, 2.2-Ah long-life battery
● Secondary 6-cell, 60-Wh, 2.7-Ah battery
● Secondary 6-cell, 60-Wh, 2.7-Ah battery
Supports security cable lock
Supports fingerprint reader and no fingerprint reader option
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6 Chapter 1 Product description
Category Description
Trusted soldered down) and TPM Enhanced Drive Lock
Operating system
Integrated Smart Card reader (active)
Full volume encryption
Preboot authentication (password, Smart Card)
Windows 7, Service Pack 1
Windows 8 Multi-Language 64
Windows 8 Professional 64
Windows 8 License with Win 7 Downgrade
Preinstalled:
● Windows® 8 ML 64
● Windows 8 CH
● Windows 8 EM
● Windows 8 Professional 64
● Windows 8 Professional 64 DPK with Windows 7
Professional 64 and 32
● Windows 7 Home Premium 64 and 32 (not available with HP ZBook 14)
● Windows 7 Professional 64 and 32
● FreeDOS
● SUSE Linux (SLED 11) SP2, 64-bit
Preinstalled:
● Windows 8 Professional 64 with MSNA
● Windows 8 Professional 64 DPK with Windows 7
Professional 64 and 32 with MSNA
● Windows 7 Professional 64 and 32 with MSNA
Restore media—DR-DVD:
● Windows 8 (available with any Windows 8 operating system and required with Windows 8 Professional downgrade operating system)
● Windows 7 (available with any Windows 7 or
Windows 8 downgrade operating system)
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Category Description
Restore media—OS-DVD:
● Windows 8 Professional 64-bit (only available and required with Windows 8 Professional downgrade operating system)
● Windows 8 64-bit
● Windows 8 Country-Specific 64-bit
● Windows 8 Emerging Market 64-bit
● Windows 7 Home Premium 64- and 32-bit (available with any Windows 7 HP operating system except Asia-
Pacific countries and regions and the People's Republic of China)
● Windows 7 Professional 64- and 32-bit (available with any Windows 7 Professional or Windows 8
Professional downgrade except Asia-Pacific countries and regions and the People's Republic of China)
Certified:
● Microsoft WHQL
● SuSE Linux Enterprise (SLED) 64-bit Service Pack 2
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8 Chapter 1 Product description
Category Description
Serviceability
Web-only support:
● Windows 8.1 Professional 64
● Windows 8.1 Enterprise 64
● Windows 8.1 Multi-Language 64
● Windows 8.1 Emerging Markets 64
● Windows 8.1 Chinese Market 64
● Windows 8 Enterprise 64
● Windows 7 Enterprise 64 and 32
● Windows 7 Ultimate 64 and 32
End user replaceable parts:
● AC adapter
● Battery
● Hard drive/Solid-state drive
● Keyboard
● Memory module
● WLAN module
● WWAN module
● M.2 (NGFF) Flash cache / SSD
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2 External component identification
Display
Component
(1) WLAN antennas (2)*
(2)
(3)
(4)
(5)
WWAN antennas (2)* (select models only)
Internal microphones (2)
Webcam light (select models only)
Webcam (select models only)
Description
Send and receive wireless signals to communicate with wireless local area networks (WLAN).
Send and receive wireless signals to communicate with wireless wide area networks (WWAN).
Record sound.
On: The webcam is in use.
Records video and captures still photographs.
For information on using the webcam, access HP Support
Assistant. To access HP Support Assistant in Windows 8, on the
Start screen, select the HP Support Assistant app. To access
HP Support Assistant in Windows 7, select Start > Help and
Support > User Guides.
10 Chapter 2 External component identification
Component Description
(6) Internal display switch Turns off the display or initiates Sleep (Windows)/Suspend
(Linux) if the display is closed while the power is on.
NOTE: The display switch is not visible on the outside of the computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides. TO access the user guides in Windows 7, select Start > Help and Support > User Guides.
Top
TouchPad
Description
Moves the pointer and selects or activates items on the screen.
Functions like the left button on an external mouse.
Moves the pointer and selects or activates items on the screen.
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
Functions like the right button on an external mouse.
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Lights
Component
(1) Power light
(2)
(3)
(4)
(5)
Caps lock light
Num lock light
Wireless light
(6) Mute light
Description
● On: The computer is on.
● Blinking: The computer is in the Sleep state (Windows) or Suspend state (Linux).
● Off: The computer is off (Windows) or in Hibernation
(Linux).
On: Caps lock is on.
● Amber: microphone sound is off.
● Off: microphone sound is on.
On: Num lock is on.
● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
● Amber: All wireless devices are off.
● Amber: Computer sound is off.
● Off: Computer sound is on.
12 Chapter 2 External component identification
Buttons and fingerprint reader (select models only)
Top 13
Component
(1) Power button
(2)
(3)
(4)
(5)
Wireless button
Volume mute button
Fingerprint reader (select models only)
Description
● When the computer is off, press the button to turn on the computer.
● When the computer is on, press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep.
● When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
If the computer has stopped responding and operating system shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.
To learn more about your power settings:
Windows 8:
1.
From the Start screen, type power, select Settings, and then select Power Options.
Windows 7:
1.
Select Start > Control Panel > System and
Security > Power Options.
Linux:
1.
Select Computer > Control Center.
2.
In the left pane, click System, and then click Power
Management in the right pane.
Turns the wireless feature on or off but does not establish a wireless connection.
Mutes and restores speaker sound.
Allows a fingerprint logon to Windows, instead of a password logon.
14 Chapter 2 External component identification
Keys
Component
(1) esc key
(2) fn key
(3) Windows button
(4)
(5)
Function keys
Embedded numeric keypad
(6) num lk key
Description
(Windows only) Displays system information when pressed in combination with the fn key.
(Windows) Executes frequently used system functions when pressed in combination with a function key, the num lk key, or the esc key.
(Linux) Executes frequently used system functions when pressed in combination with a function key.
(Windows only) Returns you to the Start screen from an open app or the Windows desktop.
NOTE: Pressing the Windows button again will return you to the previous screen.
Execute frequently used system functions when pressed in combination with the fn key.
When the keypad is turned on, it can be used like an external numeric keypad.
Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.
Turns the embedded numeric keypad on and off when pressed in combination with the fn key.
(Linux) Alternates between the navigational and numeric functions on the integrated numeric keypad.
Top 15
Front
Component
(1) Wireless light
(2) Power light
(3) AC adapter/Battery light
(4) Hard drive light
Description
● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/ or a Bluetooth® device, is on.
● Amber: All wireless devices are off.
● On: The computer is on.
● Blinking: The computer is in the Sleep state
(Windows) or Suspend state (Linux).
● Off: The computer is off or in Hibernation (Linux).
● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent.
● Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.
● Off: The battery is fully charged.
● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard drive.
16 Chapter 2 External component identification
Left
Component
(1)
(2)
(3)
(4)
(5)
(6)
Security cable slot
Vent
External VGA monitor port
USB 3.0 charging port
USB 3.0 ports (2)
Smart card reader (select models only)
Description
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Connects an external VGA monitor or projector.
Connects optional USB 3.0 devices and provides enhanced
USB power performance. The USB charging port can also charge select models of cell phones and MP3 players, even when the computer is off.
Connect optional USB 3.0 devices and provide enhanced
USB power performance.
Supports optional smart cards.
Left 17
Right
(2)
(3)
(4)
(5)
(6)
(7)
Component
(1) Audio-out (headphone) jack/Audio-in
(microphone) jack
DisplayPort
Memory card reader
USB 3.0 ports (2)
RJ-45 (network) jack
Docking connector
Power connector
Description
Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.
WARNING!
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices.
To access the user guides:
Windows 8: Select the HP Support Assistant app on the
Start screen, select My computer, and then select User
guides.
Windows 7: Select Start > Help and Support > User
Guides.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone).
Connects an optional digital display device, such as a highperformance monitor or projector.
Reads data from and writes data to memory cards such as
Secure Digital (SD).
Connect optional USB 3.0 devices and provide enhanced
USB power performance.
Connects a network cable.
Connects an optional docking device.
Connects an AC adapter.
18 Chapter 2 External component identification
Bottom
NOTE: Your computer may look slightly different from the illustration in this section.
(3)
(4)
Component
(1)
(2)
Accessory battery connector
Service cover
Service cover release latch
Service cover release lock
Description
Connects an optional accessory battery.
Provides access to the hard drive bay, the wireless LAN
(WLAN) module slot, the WWAN module slot, and the memory module slots.
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through HP Support Assistant. To access HP Support
Assistant on the Start screen, select the HP Support
Assistant app.
Releases the service cover on the computer.
Locks service cover.
Bottom 19
Component
(5)
(6)
Vents (2)
SIM slot (select models only)
Description
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Supports a wireless subscriber identity module (SIM).
The SIM slot is located inside the battery bay.
20 Chapter 2 External component identification
(2)
(3)
(4)
(5)
Component
(1)
Description
Service cover
Service cover release latch
Service cover release lock
Vents (3)
SIM slot (select models only)
Provides access to the hard drive bay, the wireless LAN (WLAN) module slot, the
WWAN module slot, and the memory module slots.
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through HP Support Assistant. To access HP
Support Assistant on the Start screen, select the HP Support Assistant app.
Releases the service cover on the computer.
Locks the service cover.
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay.
Bottom 21
Service tag
When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See
Battery on page 50 for battery removal instructions.
(4)
(5)
Item
(1)
(2)
(3)
Component
Product name
Serial number (s/n)
Part number/Product number (p/n)
Warranty period
Model description
Description
This is the product name affixed to the front of the computer.
This is an alphanumeric identifier that is unique to each product.
This number provides specific information about the product’s hardware components. The part number helps a service technician determine what components and parts are needed.
This number describes the duration of the warranty period for the computer.
This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.
22 Chapter 2 External component identification
3 Illustrated parts catalog
Computer major components
Computer major components 23
(2)
(11)
(12)
(9)
(10)
(7)
(8)
(5)
(6)
(4)
(3)
Item
(1)
Component Spare part number
Display assembly: Non-touch display assemblies are spared at the subcomponent level only. For more display assembly spare part information, see
Display assembly subcomponents on page 28
.
Touch screen display assemblies are only spared as whole units.
Display assembly, 14-inch, HD+, for use in HP EliteBook 840 models
Display assembly, 14-inch, HD+, for use in HP ZBook 14 models
Keyboard (includes cables)
737735-001
739848-001
NOTE:
For a detailed list of available keyboards, see Sequential part number listing on page 34
.
Backlit, with pointing stick 730794-xx1
731179-xx1 With pointing stick; no backlight
Top cover (includes TouchPad):
For use on HP EliteBook 840 models
For use on HP ZBook 14
730964-001
730965-001
For use on HP EliteBook 850 models
Power button board
For use on HP EliteBook 840/HP ZBook 14 models
For use on HP EliteBook 850 models
RTC battery
Card reader board
For use on HP EliteBook 840/HP ZBook 14 models
For use on HP EliteBook 850 models
730800-001
730959-001
730822-001
665733-001
730955-001
730821-001
Speaker assembly (includes cable)
VGA/USB board
For use in HP EliteBook 840/HP ZBook 14 models
For use in HP EliteBook 850 models
Fingerprint reader board (includes cable, bracket, and insulator)
For use in HP EliteBook 840/HP ZBook 14 models
For use in HP EliteBook 850 models
Battery (Li ion):
3-cell, 50-Wh, 4.5-Ah
3-cell, 24-Wh, 2.4-Ah
Fan (includes cable)
Heat sink (includes replacement thermal material):
Hard drive (does not include hard drive bracket or screws):
730798-001
730966-001
730820-001
730956-001
730817-001
717376-001
717375-001
730792-001
24 Chapter 3 Illustrated parts catalog
(13)
(14)
(15)
(16)
Item Component Spare part number
500-GB, 7200-rpm, 7-mm, SED
500-GB, 7200-rpm, 2.5-inch, SED
500-GB, 7200-rpm, 7-mm
500-GB, 5400-rpm, 7-mm
500-GB, 5400-rpm, 7-mm, FIPS
320-GB, 7200-rpm, 7-mm
676521-001
703268-001
683801-001
703267-001
683802-001
730946-001
634862-001
320-GB, 5400-rpm, 7-mm 645193-001
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws) 730793-001
For use only on HP EliteBook 840/HP ZBook 14 models with discrete graphics
For use only on HP EliteBook 840/HP ZBook 14 models with UMA graphics
730962-001
730963-001
For use only on HP EliteBook 850 models with discrete graphics
For use only on HP EliteBook 850 models with UMA graphics
Memory modules (PC3L, 12800, 1600-MHz):
732626-001
730815-001
693374-001
691740-001
System board (includes replacement thermal material):
For use on models with UMA graphics and an Intel Core i5-4300U processor for use with the Windows 8 Professional operating system
For use on models with UMA graphics and an Intel Core i5-4300U processor for use with the Windows 8 Standard operating system
730803-601
730803-501
For use on models with UMA graphics and an Intel Core i5-4300U processor for use with models without the Windows 8 operating system
730803-001
For use on models with discrete graphics and an Intel Core i5-4300U processor for use with the Windows 8 Professional operating system
730804-601
For use on models with discrete graphics and an Intel Core i5-4300U processor for use with the Windows 8 Standard operating system
730804-501
For use on models with discrete graphics and an Intel Core i5-4300U processor for use with models without the Windows 8 operating system
730804-001
For use on models with UMA graphics and an Intel Core i3-4010U processor for use with the Windows 8 Professional operating system
For use on models with UMA graphics and an Intel Core i3-4010U processor for use with the Windows 8 Standard operating system
730805-601
730805-501
For use on models with UMA graphics and an Intel Core i3-4010U processor for use with models without the Windows 8 operating system
730805-001
For use on models with discrete graphics and an Intel Core i3-4010U processor for use with the Windows 8 Professional operating system
730806-601
Computer major components 25
(18)
(19)
(17)
Item Component Spare part number
For use on models with discrete graphics and an Intel Core i3-4010U processor for use with the Windows 8 Standard operating system
730806-501
For use on models with discrete graphics and an Intel Core i3-4010U processor for use with models without the Windows 8 operating system
730806-001
730807-601 For use on models with UMA graphics and an Intel Core i5-4200U processor for use with the Windows 8 Professional operating system
For use on models with UMA graphics and an Intel Core i5-4200U processor for use with the Windows 8 Standard operating system
For use on models with UMA graphics and an Intel Core i5-4200U processor for use with models without the Windows 8 operating system
730807-501
730807-001
For use on models with discrete graphics and an Intel Core i5-4200U processor for use with the Windows 8 Professional operating system
730808-601
For use on models with discrete graphics and an Intel Core i5-4200U processor for use with the Windows 8 Standard operating system
730808-501
For use on models with discrete graphics and an Intel Core i5-4200U processor for use with models without the Windows 8 operating system
For use on models with UMA graphics and an Intel Core i7-4600U processor for use with the Windows 8 Professional operating system
730808-001
730809-601
For use on models with UMA graphics and an Intel Core i7-4600U processor for use with the Windows 8 Standard operating system
For use on models with UMA graphics and an Intel Core i7-4600U processor for use with models without the Windows 8 operating system
730809-501
730809-001
For use on models with discrete graphics and an Intel Core i7-4600U processor for use with the Windows 8 Professional operating system
730810-601
For use on models with discrete graphics and an Intel Core i7-4600U processor for use with the Windows 8 Standard operating system
730810-501
For use on models with discrete graphics and an Intel Core i7-4600U processor for use with models without the Windows 8 operating system
WLAN module:
730810-001
Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0
Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0
Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter
710661-001
717381-001
717382-001
731550-001
WWAN module:
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
HP lt4112 LTE/HSPA+ Gobi 4G Module
HP hs3110 HSPA+ Mobile Broadband Module
Base enclosure (includes RJ-45 door with spring)
704030-001
704031-001
723895-001
26 Chapter 3 Illustrated parts catalog
Item Component
For use only on HP EliteBook 840 models
For use only on HP ZBook 14 models
For use only on HP EliteBook 850 models
(20)
Rubber Kit (not illustrated; includes rubber screw covers):
Solid-state drive (SSD) (includes hard drive bracket and screws)
256-GB, Self-encrypting drive (SED)
240-GB
(21)
180-GB
128-GB (for use only in HP EliteBook 15 models)
120-GB
32-GB
Service cover
For use only on HP EliteBook 840 models
For use only on HP EliteBook 840 models; no CCC mark
For use only on HP EliteBook 840/HP ZBook 14 models; RCTO
For use only on HP ZBook 14 models
For use only on HP ZBook 14 models; no CCC mark
For use only on HP EliteBook 850 models
For use only on HP EliteBook 850 models; without CCC mark
For use only on HP EliteBook 850 models; for RCTO
Spare part number
730950-001
730951-001
730813-001
730796-001
731194-001
732680-001
732678-001
744483-001
732681-001
743008-001
730960-001
745313-001
745311-001
730961-001
745314-001
730812-001
745309-001
745310-001
Computer major components 27
Display assembly subcomponents
HP EliteBook 840/ZBook 14 models
Item
(1)
(2)
(3)
(4)
Component
Display bezel:
For use only on HP EliteBook 840 models
For use on HP ZBook 14 models
Webcam
Microphone module (not illustrated)
Antenna cables and transceivers (WLAN and WWAN)
Display panel cable (includes webcam/microphone module cable)
28 Chapter 3 Illustrated parts catalog
Spare part number
730952-001
730953-001
730542-001
730795-001
730947-001
730954-001
Item
(6)
(5)
(7)
Component
(35.6-cm) 14.0-in, LED, AntiGlare display panel:
HD, SVA (1366×768), 200 nits
HD+, SVA (1920×1080), 250 nits
FHD, SVA (1920×1080) 300 nits
Display Hinge Kit (includes left and right hinges and hinge covers):
For use in HP EliteBook 840 models
For use in HP ZBook 14 models
Display enclosure (includes 4 transceivers with antennas)
For use in HP EliteBook 840 models
For use in HP ZBook 14 models
Spare part number
737657-001
737658-001
737659-001
730957-001
737660-001
730949-001
730948-001
Display assembly subcomponents 29
HP EliteBook 850 models
(5)
(6)
(7)
(3)
(4)
Item
(1)
(2)
Component
Display bezel
Webcam
Microphone module (not illustrated)
(39.6-cm) 15.6-in, LED, AntiGlare display panel:
FHD, SVA (1920×1080) 200 nits
HD, SVA (1368×768) 300 nits
Display panel cable (includes webcam/microphone module cable)
Antenna cables and transceivers (WLAN and WWAN)
Display Hinge Kit (includes left and right hinges and hinge covers):
Display enclosure (includes 4 transceivers with antennas)
30 Chapter 3 Illustrated parts catalog
Spare part number
730814-001
730542-001
730795-001
733684-001
733685-001
730801-001
736678-001
730819-001
730811-001
Mass storage devices
Item
(1)
(2)
Description
Hard Drive Hardware Kit, includes bracket
Hard drive (does not include hard drive bracket or screws):
(3)
500-GB, 7200-rpm, 7-mm, SED
500-GB, 7200-rpm, 2.5-inch, SED
500-GB, 7200-rpm, 7-mm
500-GB, 5400-rpm, 7-mm
500-GB, 5400-rpm, 7-mm, FIPS
320-GB, 7200-rpm, 7-mm
320-GB, 5400-rpm, 7-mm
Solid-state drive (includes hard drive bracket and screws):
256-GB, Self-encrypting drive (SED)
240-GB
180-GB
Spare part number
730793-001
676521-001
703268-001
683801-001
703267-001
683802-001
730946-001
634862-001
645193-001
731194-001
732680-001
732678-001
Mass storage devices 31
Item Description
128-GB (for use only in HP EliteBook 15 models)
120-GB
32-GB
Plastics Kit
Spare part number
744483-001
732681-001
743008-001
Item
(2)
(3)
(4)
(1)
Description
Plastics Kit for use only on HP EliteBook 840 models
Plastics Kit for use only on HP ZBook 14 models
Plastics Kit for use only on HP EliteBook 850 models
SD card insert, illustrated
Fingerprint reader insert
RJ-45 spring
RJ-45 door
32 Chapter 3 Illustrated parts catalog
Spare part number
730958-001
739558-001
730802-001
Miscellaneous parts
Component
AC adapter:
90-W HP Smart AC adapter (PFC)
45-W HP Smart AC adapter (non-PFC, EM, 3-wire)
65-W HP Smart AC travel adapter (non-PFC)
65-W HP Smart AC adapter (non-PFC, 3-wire)
65-W HP Smart AC adapter (RC/V, EM, 3-wire) for use in India and the People’s Republic of
China
Power cord (3-pin, black, 1.83-m):
For use in Argentina
For use in Australia
For use in Brazil
For use in Denmark
For use in Europe
For use in India
For use in Israel
For use in Italy
For use in Japan
For use in North America
For use in the People's Republic of China
For use in South Africa
For use in South Korea
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in the United Kingdom and Singapore
Cable lock
Mouse
USB, optical, travel
USB, laser
Screw Kit
Cases
Spare part number
693712-001
696694-001
693716-001
693711-001
693710-001
490371-D01
490371-011
490371-202
490371-081
490371-021
490371-D61
490371-BB1
490371-061
490371-291
490371-001
490371-AA1
490371-AR1
490371-AD1
490371-111
490371-AB1
490371-201
490371-031
575921-001
434594-001
674318-001
730797-001
Miscellaneous parts 33
Component
Top load case
HP Business Slim Top Load Case
HP Business Top Load Case
Display Port to HDMI adapter
Spare part number
679921-001
718549-001
718550-001
617450-001
Sequential part number listing
CSR flag designations:
A = Mandatory
B = Optional
C = Service technician recommended
N = Non-user replaceable
Spare part number
434594-001
490371-001
490371-011
490371-021
490371-031
490371-061
490371-081
490371-111
490371-201
490371-202
490371-291
490371-AA1
490371-AB1
490371-AD1
490371-AR1
490371-BB1
490371-D01
A
A
A
A
A
A
A
A
A
A
A
A
CSR flag
A
A
A
A
A
Description
Mouse, USB, travel
Power cord for use on all computer models in North America (3-pin, black, 1.83-m)
Power cord for use on all computer models in Australia (3-pin, black, 1.83-m)
Power cord for use on all computer models in Europe (3-pin, black, 1.83-m)
Power cord for use on all computer models in the United Kingdom and Singapore (3-pin, black,
1.83-m)
Power cord for use on all computer models in Italy (3-pin, black, 1.83-m)
Power cord for use on all computer models in Denmark (3-pin, black, 1.83-m)
Power cord for use on all computer models in Switzerland (3-pin, black, 1.83-m)
Power cord for use on all computer models in Thailand (3-pin, black, 1.83-m)
Power cord for use on all computer models in Brazil (3-pin, black, 1.83-m)
Power cord for use on all computer models in Japan (3-pin, black, 1.83-m)
Power cord for use on all computer models in the People's Republic of China (3-pin, black, 1.83m)
Power cord for use on all computer models in Taiwan (3-pin, black, 1.83-m)
Power cord for use on all computer models in South Korea (3-pin, black, 1.83-m)
Power cord for use on all computer models in South Africa (3-pin, black, 1.83-m)
Power cord for use on all computer models in Israel (3-pin, black, 1.83-m)
Power cord for use on all computer models in Argentina (3-pin, black, 1.83-m)
34 Chapter 3 Illustrated parts catalog
671461-001
674318-001
675791-001
675793-001
675794-001
679921-001
683801-001
683802-001
690406-001
691740-001
693298-001
693374-001
693710-001
693711-001
693712-001
693716-001
696694-001
700372-001
702243-001
703267-001
703268-001
704030-001
Spare part number
490371-D61
572511-001
575921-001
617450-001
634862-001
645193-001
676521-001
665733-001
670434-001
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
A
N
A
A
A
A
A
A
A
CSR flag
A
Description
Power cord for use on all computer models in India (3-pin, black, 1.83-m)
Intel Centrino Ultimate-N 6300 WLAN module
Cable lock
Display Port to HDMI adapter
320-GB, 5400-rpm, 7-mm hard drive (does not include hard drive bracket or screws)
320-GB, 5400-rpm, 7-mm hard drive (does not include hard drive bracket or screws)
1-TB, 5400-rpm, 2.5-inch hard drive (does not include hard drive bracket or screws)
RTC battery
Service cover (regional configure to order [RCTO] with “made in America” or “made in
Mexico” label)
Service cover (regional configure to order [RCTO] with “made in Japan” label)
Mouse, USB, laser
HP lt2522 LTE/EV-DO Mobile Broadband Module
HP lt2523 LTE/HSPA+ Mobile Broadband Module
Atheros WB225 1×1 802.11b/g/n Bluetooth Combo Adapter
Top load case
500-GB, 7200-rpm, 2.5-inch, SED hard drive (does not include hard drive bracket or screws)
500-GB, 5400-rpm, 7-mm hard drive (does not include hard drive bracket or screws)
128-GB solid-state drive (does not include bracket, connector cable, or screws)
4-GB memory module (PC3L, 12800, 1600-MHz)
160-GB solid-state drive (does not include bracket, connector cable, or screws)
8-GB memory module (PC3L, 12800, 1600-MHz)
65-W HP Smart AC adapter (RC/V, EM, 3-wire) for use in India and the People’s Republic of
China
65-W HP Smart AC adapter (non-PFC, 3-wire)
90-W HP Smart AC adapter (PFC)
90-W HP Smart AC travel adapter (non-PFC)
45-W HP Smart AC adapter (non-PFC, EM, 3-wire)
180-GB solid-state drive (does not include bracket, connector cable, or screws)
240-GB solid-state drive (does not include bracket, connector cable, or screws)
500-GB, 7200-rpm, 7-mm hard drive (does not include hard drive bracket or screws)
500-GB, 7200-rpm, 7-mm, SED hard drive (does not include hard drive bracket or screws)
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
Sequential part number listing 35
730794-051
730794-061
730794-071
730794-081
730794-091
730794-131
730794-141
730794-151
730794-161
730794-171
730794-201
730794-211
730794-251
Spare part number
704031-001
707031-001
717375-001
717376-001
717381-001
717382-001
718549-001
718550-001
723895-001
730542-001
730792-001
730793-001
730794-001
730794-031
730794-041
B
B
B
B
B
B
B
B
B
B
B
B
A
A
A
A
A
A
A
A
A
B
N
C
CSR flag
A
Description
B
B
B
HP lt4112 LTE/HSPA+ Gobi 4G Module
4-GB Samsung locked memory module (PC3, 12800, 1600-MHz)
3-cell, 24-Wh, 2.40-Ah, Li-ion battery
3-cell, 50-Wh, 4.50-Ah, Li-ion battery
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0
Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0
HP Business Slim Top Load Case
HP Business Top Load Case
HP hs3110 HSPA+ Mobile Broadband Module
Webcam module
Fan (includes cable)
Hard Drive Hardware Kit (includes the hard drive bracket and screws)
Keyboard with pointing stick for use in the United States (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in the United Kingdom and Singapore (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Germany (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in France (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Italy (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Spain (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Denmark (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Norway (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Portugal (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Turkey (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Greece (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Latin America (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Saudi Arabia (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Brazil (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Hungary (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Russia (includes keyboard cable and pointing stick cable)
36 Chapter 3 Illustrated parts catalog
730795-001
730796-001
730797-001
730798-001
730800-001
730801-001
730802-001
730803-001
730803-501
730794-BA1
730794-BB1
730794-BG1
730794-D61
730794-DB1
730794-DD1
730794-FL1
730794-FP1
Spare part number
730794-261
730794-271
730794-281
730794-291
730794-A41
730794-AB1
730794-AD1
730794-B31
730794-B71
B
B
B
B
B
B
B
B
B
B
B
B
N
N
N
N
N
A
N
CSR flag
B
B
B
B
B
N
N
Description
Keyboard with pointing stick for use in Bulgaria (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Romania (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Thailand (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Japan (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Belgium (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Taiwan (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in South Korea (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in the Netherlands (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Sweden and Finland (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Slovenia (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Israel (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Switzerland (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in India (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Canada (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Iceland (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in the Czech Republic and Slovakia (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for use in Northwest Africa (includes keyboard cable and pointing stick cable)
Microphone module
Rubber Kit (includes rubber screw covers)
Screw Kit
Speaker assembly (includes cable)
Top cover for use only on HP EliiteBook 850 models (includes TouchPad)
Display panel cable for use only on HP EliteBook 850 models
Plastics Kit for use only on HP EliteBook 850 models (includes SD card insert, RJ-45 door, fingerprint reader insert, and RJ-45 spring)
System board with UMA graphics and an Intel Core i5-4300U processor for use in models without the Windows 8 operating system
System board with UMA graphics and an Intel Core i5-4300U processor for use with the Windows 8 Standard operating system
Sequential part number listing 37
730806-601
730807-001
730807-501
730807-601
730808-001
730808-501
730808-601
730809-001
Spare part number
730803-601
730804-001
730804-501
730804-601
730805-001
730805-501
730805-601
730806-001
730806-501
730809-501
730809-601
730810-001
CSR flag
N
Description
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
N
System board with UMA graphics and an Intel Core i5-4300U processor for use with the Windows 8 Professional operating system
System board with discrete graphics and an Intel Core i5-4300U processor for use with models without the Windows 8 operating system
System board with discrete graphics and an Intel Core i5-4300U processor for use with the Windows 8 Standard operating system
System board with discrete graphics and an Intel Core i5-4300U processor for use with the Windows 8 Professional operating system
System board with UMA graphics and an Intel Core i3-4010U processor for use in models without the Windows 8 operating system
System board with UMA graphics and an Intel Core i3-4010U processor for use with the Windows 8 Standard operating system
System board with UMA graphics and an Intel Core i3-4010U processor for use with the Windows 8 Professional operating system
System board with discrete graphics and an Intel Core i3-4010U processor for use in models without the Windows 8 operating system
System board with discrete graphics and an Intel Core i3-4010U processor for use with the Windows 8 Standard operating system
System board with discrete graphics and an Intel Core i3-4010U processor for use with the Windows 8 Professional operating system
System board with UMA graphics and an Intel Core i5-4200U processor for use in models without the Windows 8 operating system
System board with UMA graphics and an Intel Core i5-4200U processor for use with the Windows 8 Standard operating system
System board with UMA graphics and an Intel Core i5-4200U processor for use with the Windows 8 Professional operating system
System board with discrete graphics and an Intel Core i5-4200U processor for use in models without the Windows 8 operating system
System board with discrete graphics and an Intel Core i5-4200U processor for use with the Windows 8 Standard operating system
System board with discrete graphics and an Intel Core i5-4200U processor for use with the Windows 8 Professional operating system
System board with UMA graphics and an Intel Core i7-4600U processor for use in models without the Windows 8 operating system
System board with UMA graphics and an Intel Core i7-4600U processor for use with the Windows 8 Standard operating system
System board with UMA graphics and an Intel Core i7-4600U processor for use with the Windows 8 Professional operating system
System board with discrete graphics and an Intel Core i7-4600U processor for use in models without the Windows 8 operating system
38 Chapter 3 Illustrated parts catalog
Spare part number
730810-501
730810-601
730811-001
730812-001
730813-001
730814-001
730815-001
730817-001
730819-001
730820-001
730821-001
730822-001
730946-001
730947-001
730948-001
730949-001
730950-001
730951-001
730952-001
730953-001
730954-001
730955-001
730956-001
730957-001
730958-001
730959-001
730960-001
N
A
C
A
N
C
N
N
N
N
N
N
N
N
N
N
A
C
C
CSR flag
N
Description
N
N
N
N
C
N
A
System board with discrete graphics and an Intel Core i7-4600U processor for use with the Windows 8 Standard operating system
System board with discrete graphics and an Intel Core i7-4600U processor for use with the Windows 8 Professional operating system
Display enclosure for use in HP EliteBook 850 models (includes 4 transceivers with antennas)
Service cover for use only on HP EliteBook 850 models
Base enclosure for use only on HP EliteBook 850 models (includes RJ-45 door with spring)
Display bezel for use only on HP EliteBook 850 models
Heat sink for use only on HP EliteBook 850 models with UMA graphics (includes replacement thermal material)
Fingerprint reader assembly for use in HP EliteBook 850 models (includes cable, bracket, and insulator)
Display Hinge Kit for use only on HP EliteBook 850 models (includes left and right hinges and hinge covers)
VGA/USB board for use in HP EliteBook 850 models
Card reader board for use in HP EliteBook 850 models
Power button board for use in HP EliteBook 850 models
500-GB, 5400-rpm, 7-mm, FIPS hard drive (does not include hard drive bracket or screws)
Antennas (WLAN, WWAN) for use only on HP EliteBook 840/HP ZBook 14 models
Display enclosure for use in HP ZBook 14 models (includes 4 transceivers with antennas)
Display enclosure for use in HP EliteBook 840 models (includes 4 transceivers with antennas)
Base enclosure for use only on HP EliteBook 840 models (includes RJ-45 door with spring)
Base enclosure for use only on HP ZBook 14 models
Display bezel for use only on HP EliteBook 840 models
Display bezel for use only on HP ZBook 14 models
Display panel cable for use only on HP EliteBook 840/HP ZBook 14 models
Card reader board for use in HP EliteBook 840/ZBook 14 models
Fingerprint reader assembly for use in HP EliteBook 840/HP ZBook 14 models (includes cable, bracket, and insulator)
Display Hinge Kit for use only on HP EliteBook 840 models (includes left and right hinges and hinge covers)
Plastics Kit for use only on HP EliteBook 840 models (includes SD card insert, RJ-45 door, fingerprint reader insert, and RJ-45 spring)
Power button board for use in HP EliteBook 840/HP ZBook 14 models
Service cover for use only on HP EliteBook 840 models
Sequential part number listing 39
731179-051
731179-061
731179-071
731179-081
731179-091
731179-131
731179-141
731179-151
Spare part number
730961-001
730962-001
730963-001
730964-001
730965-001
730966-001
731179-001
731179-031
731179-041
731179-161
731179-171
731179-201
731179-211
731179-251
C
B
N
N
CSR flag
A
N
N
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
Description
Service cover for use only on HP ZBook 14 models
Heat sink for use only on HP EliteBook 840/HP ZBook 14 models with discrete graphics (includes replacement thermal material)
Heat sink for use only on HP EliteBook 840/HP ZBook 14 models with UMA graphics (includes replacement thermal material)
Top cover for use only on HP EliteBook 840 models (includes TouchPad)
Top cover for use only on HP EZBook 14 models (includes TouchPad)
VGA/USB board for use in HP EliteBook 840/HP ZBook 14 models
Keyboard, backlit, with pointing stick for use in the United States (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in the United Kingdom and Singapore (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Germany (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in France (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Italy (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in in Spain (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in in Denmark (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Norway (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Portugal (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Turkey (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Greece (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Latin America (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Saudi Arabia (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Brazil (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Hungary (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Russia (includes keyboard cable and pointing stick cable)
40 Chapter 3 Illustrated parts catalog
731179-BA1
731179-BB1
731179-BG1
731179-D61
731179-DB1
731179-DD1
731179-FL1
731179-FP1
731194-001
731550-001
732626-001
732678-001
732680-001
Spare part number
731179-261
731179-271
731179-281
731179-291
731179-A41
731179-AB1
731179-AD1
731179-B31
731179-B71
A
A
N
CSR flag
B
Description
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
B
A
A
Keyboard, backlit, with pointing stick for use in Bulgaria (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Romania (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Thailand (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Japan (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Belgium (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Taiwan (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in South Korea (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in the Netherlands (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Sweden and Finland (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Slovenia (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Israel (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Switzerland (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in India (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Canada (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Iceland (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in the Czech Republic and Slovakia (includes keyboard cable and pointing stick cable)
Keyboard, backlit, with pointing stick for use in Northwest Africa (includes keyboard cable and pointing stick cable)
Solid-state drive, 256-GB, Self-encrypting drive (SED) (includes hard drive bracket and screws)
Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter
Heat sink for use only on HP EliteBook 850 models with discrete graphics (includes replacement thermal material)
Solid-state drive, 180-GB (includes hard drive bracket and screws)
Solid-state drive, 240-GB (includes hard drive bracket and screws)
Sequential part number listing 41
Spare part number
732681-001
733684-001
733685-001
736678-001
737657-001
737658-001
737659-001
737660-001
737735-001
739558-001
739848-001
743008-001
744483-001
745309-001
745310-001
745311-001
745313-001
745314-001
N
A
A
A
A
A
A
A
C
C
N
N
C
C
C
CSR flag
A
Description
N
N
Solid-state drive, 120-GB (includes hard drive bracket and screws)
Raw display panel, (39.6-cm) 15.6-in LED, HD, AG, SVA (1368×768), 300 nits
Raw display panel, (39.6-cm) 15.6-in LED, FHD, AG, SVA (1920×1080), 200 nits
Antennas (WLAN, WWAN) for use only on HP EliteBook 850 models
Raw display panel, (35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA (1366×768), 200 nits
Raw display panel, (35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080), 250 nits
Raw display panel, (35.6-cm) 14.0-in LED, FHD, AG, SVA (1920×1080), 300 nits
Display Hinge Kit for use only on HP ZBook 14 models (includes left and right hinges and hinge covers)
Display assembly, 14-inch, HD+, for use in HP EliteBook 840 models
Plastics Kit for use only on HP ZBook 14 models (includes SD card insert, RJ-45 door, fingerprint reader insert, and RJ-45 spring)
Display assembly, 14-inch, HD+, for use in HP ZBook 14 models
Solid-state drive, 32-GB (includes hard drive bracket and screws)
Solid-state drive, 128-GB (includes hard drive bracket and screws); for use only in HP EliteBook 15 models
Service cover for use only on HP EliteBook 850 models; without CCC mark
Service cover for use only on HP EliteBook 850 models; for RCTO
Service cover for use only on HP EliteBook 840/HP ZBook 14 models; RCTO
Service cover for use only on HP EliteBook 840 models; no CCC mark
Service cover for use only on HP ZBook 14 models; no CCC mark
42 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Magnetic screwdriver
● Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that
Tools required 43
they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.
44 Chapter 4 Removal and replacement procedures preliminary requirements
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
CAUTION: A product can be degraded by as little as 700 V.
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
Typical electrostatic voltage levels
10%
35,000 V
Relative humidity
40%
15,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
55%
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
Grounding guidelines 45
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of staticsafe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
46 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Antistatic plastics
Carbon-loaded plastic
Metallized laminate
Use
Bags
Floor mats
Floor mats
Voltage protection level
1,500 V
7,500 V
5,000 V
Grounding guidelines 47
5 Removal and replacement procedures for Customer Self-
Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.
Component replacement procedures
This chapter provides removal and replacement procedures.
There are as many as 15 screws that must be removed, replaced, and/or loosened when servicing the Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.
Service cover
Description
Service cover for use only on HP EliteBook 840 models
Service cover for use only on HP EliteBook 840 models; no CCC mark
Service cover for use only on HP EliteBook 840/HP ZBook 14 models; RCTO
Service cover for use only on HP ZBook 14 models
Service cover for use only on HP ZBook 14 models; no CCC mark
Service cover for use only on HP EliteBook 850 models
Service cover for use only on HP EliteBook 850 models; without CCC mark
Service cover for use only on HP EliteBook 850 models; for RCTO
Spare part number
730960-001
745313-001
745311-001
730961-001
745314-001
730812-001
745309-001
745310-001
48 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Before removing the service cover, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
Remove the service cover:
1.
Slide the service cover release latch (1), remove the screw (if the optional screw is being used)
(2), and then slide the release latch again (3) to release the service cover.
NOTE: If you do not want to use the optional screw, you can store it inside the service cover.
2.
Slide the service cover toward the front of the computer (4) and lift (5) to remove the service cover.
Reverse the removal procedures to install the service cover.
Component replacement procedures 49
Battery
Description
3-cell, 50-Wh, 4.5-Ah
3-cell, 24-Wh, 2.4-Ah
Spare part number
717376-001
717375-001
Before disassembling the computer, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see
Remove the battery:
1.
Slide the battery release latches (1), and then lift the battery (2).
2.
Remove the battery from the computer (3).
Install the battery by inserting it into the battery bay until you hear a click.
50 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or screws.
Description
1-TB, 5400-rpm, 2.5-inch
500-GB, 7200-rpm, 7-mm, SED
500-GB, 7200-rpm, 2.5-inch, SED
500-GB, 7200-rpm, 7-mm
500-GB, 5400-rpm, 7-mm
500-GB, 5400-rpm, 7-mm, FIPS
320-GB, 5400-rpm, 7-mm
320-GB, 5400-rpm, 7-mm
Hard Drive Hardware Kit (includes hard drive bracket and screws)
Spare part number
676521-001
703268-001
683801-001
703267-001
683802-001
730946-001
634862-001
645193-001
730793-001
Before removing the hard drive, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see
5.
Disconnect the battery.
Remove the hard drive:
1.
Turn the computer upside down on a flat surface.
Component replacement procedures 51
2.
Loosen the 4 hard drive screws (1). Slide the hard drive (2) forward, and then remove it (3).
3.
If it is necessary to disassemble the hard drive, perform the following steps:
a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive.
b. Slide the hard drive bracket (2) off the hard drive. The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number 730793-001.
Reverse this procedure to reassemble and install the hard drive.
52 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Solid-state drive (SSD)
Description
256-GB, Self-encrypting drive (SED), SSD
240-GB, SSD
180-GB, SSD
128-GB, SSD (for use only in HP EliteBook 15 models)
120-GB, SSD
32-GB, SSD
Spare part number
731194-001
732680-001
732678-001
744483-001
732681-001
743008-001
Before removing the solid-state drive module, follow these steps:
1.
Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect all external devices connected to the computer.
3.
Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
4.
Remove the service cover (see
5.
Disconnect the battery.
Remove the solid-state drive:
1.
Remove the Phillips PM2.0×3.0 screw (1) that secures the drive to the computer.
Component replacement procedures 53
2.
Slide the drive away to remove it from the socket (2).
Reverse this procedure to install the solid-state drive.
54 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
RTC battery
Description
RTC battery (includes cable and double-sided tape)
Spare part number
665733-001
Before removing the RTC battery, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see
5.
Disconnect the battery.
Remove the RTC battery:
1.
Disconnect the RTC battery cable (1) from the system board.
2.
Pull the battery out from under the computer case (2), and then remove the battery (3) from the base enclosure. (The RTC battery is attached to the base enclosure with double-sided tape.)
3.
Remove the RTC battery.
Reverse this procedure to install the RTC battery.
Component replacement procedures 55
Memory module
Description
8-GB memory module (PC3L, 12800, 1600-MHz)
4-GB memory module (PC3L, 12800, 1600-MHz)
Spare part number
693374-001
691740-001
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems.
To update BIOS:
1.
Navigate to www.hp.com
.
2.
Click Support & Drivers > click Drivers & Software.
3.
In the Enter a product name/number box, type the computer model information, and then click Search.
4.
Click the link for the computer model.
5.
Select the operating system, and then click Next.
6.
Under Step 2: Select a Download, click the BIOS link.
7.
Click the link for the most recent BIOS.
8.
Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see
5.
Disconnect the battery.
Remove the memory module:
1.
Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.)
56 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
2.
Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot.
Reverse this procedure to install a memory module.
Component replacement procedures 57
WWAN module
NOTE: The WWAN module and the WLAN module are not interchangeable.
Description
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
HP lt4112 LTE/HSPA+ Gobi 4G Module
HP hs3110 HSPA+ Mobile Broadband Module
Spare part number
704030-001
704031-001
723895-001
Before removing the WWAN module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see
5.
Remove the service cover (see
Remove the WWAN module:
1.
Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal.
The blue WWAN antenna cable is connected to the WWAN module “Aux” terminal.
2.
Remove the Phillips PM2.0×3.0 screw (2) that secures the WWAN module to the base enclosure.
58 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
3.
Remove the WWAN module (3) by pulling the module away from the slot.
NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
Component replacement procedures 59
WLAN module
Description
Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0
Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0
Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n 2x2 WiFi + BT4.0
Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter
Spare part number
710661-001
717381-001
717382-001
731550-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see
5.
Disconnect the battery.
Remove the WLAN module:
1.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow
WLAN antenna cable connects to the middle terminal on the WLAN module.
2.
Remove the two Phillips PM2.0×3.0 screws (2) that secure the WLAN module to the base enclosure. (The WLAN module tilts up.)
60 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
3.
Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 61
Keyboard
NOTE:
For a detailed list of available keyboards, see Sequential part number listing on page 34 .
Description
Keyboard, backlit, with pointing stick
Keyboard with pointing stick; no backlight
Spare part number
731179-xx1
730794-xx1
Before removing the keyboard, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see
5.
Remove the battery (see
Remove the keyboard:
1.
Loosen the two Phillips captive screws that secure the keyboard to the computer.
2.
Rest and secure the partially open computer on its side.
62 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
3.
Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer.
4.
Position the computer right-side up with the front toward you.
5.
Lift the rear edge of the keyboard upward.
NOTE: The backlight cable is present only on HP EliteBook 850 models.
Component replacement procedures 63
6.
To remove the keyboard from HP EliteBook 840/HP ZBook14 models:
a. Swing the keyboard up and forward (1) until it rests upside down on the palm rest.
b. Disconnect the main keyboard cable from the zero insertion force (ZIF) connector (2) on the system board.
c.
Disconnect the pointing stick cable from the zero insertion force (ZIF) connector (3) on the system board.
d. Remove the keyboard (4).
7.
To remove the keyboard from HP EliteBook 850 models:
a. Swing the keyboard up and forward (1) until it rests upside down on the palm rest.
b. Disconnect the main keyboard cable from the zero insertion force (ZIF) connector (2) on the system board.
c.
Disconnect the pointing stick cable from the zero insertion force (ZIF) connector (3) on the system board.
d. Disconnect the backlight cable from the zero insertion force (ZIF) connector (4) on the system board.
64 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
e. Remove the keyboard (5).
Reverse this procedure to install the keyboard.
Component replacement procedures 65
6 Removal and replacement procedures for Authorized Service
Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 21 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 61 screws that must be removed, replaced, and/or loosened when servicing the Authorized Service Provider parts. Make special note of each screw size and location during removal and replacement.
Display panel (non-touch)
NOTE: HP EliteBook 840 models offer both touch and non-touch displays. Non-touch displays are spared at the subcomponent level only. Touch displays are only spared as a whole (touch display components are not spared).
In non-touch models, you can remove the raw display panel with the display assembly still connected to the computer. The following section shows how to remove the raw display panel without removing the display assembly from the computer.
See Display assembly on page 97 later in this chapter to remove internal components that require
that you remove the display assembly.
Description
Display bezel
Display bezel for use in HP EliteBook 840 models
Display bezel for use in HP ZBook 14 models
Spare part number
730952-001
730953-001
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Description
Display bezel for use in HP EliteBook 850 models
Display panel
(35.6-cm) 14.0-in LED, HD, AntiGlare (AG), SVA (1366×768), 200 nits
(35.6-cm) 14.0-in LED, HD+, AG, SVA (1920×1080), 250 nits
(35.6-cm) 14.0-in LED, FHD, AG, SVA (1920×1080), 300 nits
(39.6-cm) 15.6-in LED, HD, AG, SVA (1368×768), 300 nits
(39.6-cm) 15.6-in LED, FHD, AG, SVA (1920×1080), 200 nits
Webcam module
Microphone module
Spare part number
730814-001
737657-001
737658-001
737659-001
733684-001
733685-001
730542-001
730795-001
Before removing the display assembly, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see
5.
Disconnect the battery.
Remove the display panel:
1.
Lift to disengage the bezel on the bottom (1), left and right sides (2), and top (3).
Component replacement procedures 67
2.
Remove the bezel from the display assembly (4).
3.
Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the display enclosure.
4.
Lift and rotate the panel onto the computer (2).
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
5.
On the back of the display panel, lift the tape that secures the display cable to the display panel
(1), and the disconnect the display cable from the panel (2).
6.
Lift the display panel from the display enclosure.
7.
If it is necessary to replace the webcam/microphone module:
a. Release the tape that secures the webcam cable to the module (1).
b. Disconnect the cable (2) from the module.
CAUTION: Handle the module with caution. The module has a thin profile and is susceptible to damage when not handled carefully.
Component replacement procedures 69
c.
Remove the module (3) from the display enclosure. (The module is attached to the display enclosure with double-sided tape.)
Reverse this procedure to reassemble and install the display panel components.
70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Base enclosure
Base enclosure removal procedures for HP EliteBook 840/HP ZBook 14 models and HP EliteBook 15 models are in separated in the following sections.
Base enclosure (HP EliteBook 840/HP ZBook14 models)
Description
Base enclosure for use only on HP EliteBook 840 models
Base enclosure for use only on HP ZBook 14 models
Spare part number
730950-001
730951-001
Before removing the base enclosure, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the following components:
a. Service cover (see
)
b. Battery (see
c.
Keyboard (see
Use the following image as an overview of all base enclosure screw locations.
Remove the base enclosure:
1.
Position the computer upside down.
Component replacement procedures 71
2.
Remove the seven rubber screw covers from the screws outside of the service cover.
NOTE: The eight screws outside of the service cover also have rubber covers.
3.
Remove the 16 Torx T8M2.5×5.0 screws that secure the base enclosure to the computer.
72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
Remove the Phillips PM2.0×8.0 screw (1) near the media card reader and the six Phillips
PM2.0×5.0 broadhead screws (2) inside the battery bay that secure the base enclosure to the computer.
5.
Lift the base enclosure off the computer.
Reverse this procedure to install the base enclosure.
Component replacement procedures 73
Base enclosure (HP EliteBook 850 models)
Description
Base enclosure for use only on HP EliteBook 850 models (includes RJ-45 door with spring)
Spare part number
730813-001
Before removing the base enclosure, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the following components:
a. Service cover (see Service cover on page 48
)
b. Battery (see Battery on page 50 )
c.
Keyboard (see
Use the following image as an overview of all base enclosure screw locations.
Remove the base enclosure:
1.
Position the computer upside down.
74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2.
Remove the seven rubber screw covers from the screws outside of the service cover.
3.
Remove the 21 Torx T8M2.5×5.0 screws that secure the base enclosure to the computer.
Component replacement procedures 75
4.
Remove the Phillips PM2.0×8.0 screw (1) near the media card reader and the five Phillips
PM2.0×5.0 broadhead screws (2) inside the battery bay that secure the base enclosure to the computer.
5.
Lift the base enclosure off the computer.
Reverse this procedure to install the base enclosure.
76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fan
Description
Fan (includes cable)
Spare part number
730792-001
Before removing the fan, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the service cover (see
5.
Remove the battery (see Battery on page 50 ).
6.
Remove the keyboard (see Keyboard on page 62 ).
7.
Remove the base enclosure (see
).
Remove the fan:
1.
Loosen the two captive Phillips screws (1) that secure the fan to the base enclosure.
2.
Disconnect the fan cable (2) from the system board.
3.
Remove the fan (3).
Reverse this procedure to install the fan.
Component replacement procedures 77
Card reader board
Description
Card reader board for use in HP EliteBook 840/HP ZBook 14 models
Card reader board for use in HP EliteBook 850 models
Spare part number
730955-001
730821-001
Before removing the card reader board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the following components:
a. Service cover (see Service cover on page 48
)
b. Battery (see Battery on page 50 )
c.
d. Keyboard (see
e. Base enclosure (see
)
Remove the card reader board:
1.
Disconnect the larger card reader cable (1) and the smaller touchpad cable (2) from the the card reader board.
2.
Using a thin tool, pry up the left side of the board to disengage it from the top cover (3).
78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Remove the card reader board (4).
Reverse this procedure to install the card reader board.
Component replacement procedures 79
VGA/USB board
Description
VGA/USB board for use in HP EliteBook 840/HP ZBook 14 models
VGA/USB board for use in HP EliteBook 850 models
Spare part number
730966-001
730820-001
Before removing the VGA/USB board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the following components:
a. Service cover (see Service cover on page 48
)
b. Battery (see Battery on page 50 )
c.
d. Keyboard (see
e. Base enclosure (see
)
Remove the VGA/USB board:
1.
Disconnect the cable from the VGA/USB board (1).
2.
Remove the two Phillips PM2.0×5.0 screws (2) that secure the VGA/USB board to the top cover.
80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Remove the VGA/USB board from the top cover (3).
Reverse this procedure to install the VGA/USB board.
Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material.
Description
For use only on HP EliteBook 840/HP ZBook 14 models with discrete graphics
For use only on HP EliteBook 840/HP ZBook 14 models with UMA graphics
For use only on HP EliteBook 850 models with discrete graphics
For use only on HP EliteBook 850 models with UMA graphics
Spare part number
730962-001
730963-001
732626-001
730815-001
Before removing the heat sink, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the following components:
a. Service cover (see
)
b. Battery (see
Component replacement procedures 81
c.
d. Keyboard (see
e. Base enclosure (see
)
Remove the heat sink:
NOTE: Step 2 applies to computer models equipped with a graphics subsystem with discrete memory. See step 3 for heat sink removal information for computer models equipped with a graphics subsystem with UMA memory.
1.
Following the 1, 2, 3, 4, 5, 6 sequence stamped into the heat sink, loosen the six captive Philllips screws (1) – (6) that secure the heat sink to the system board, and then remove the heat sink (7).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.
82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
2.
Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (1) – (4) that secure the heat sink to the system board, and then remove the heat sink (5).
NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.
3.
The following illustrations show the replacement thermal material locations. The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components
Component replacement procedures 83
each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits.
a. Discrete models:
Thermal paste is used on the system board components (1) and (3) and on the heat sink areas (2) and (4) that services them.
84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. UMA models:
Thermal paste is used on the system board component (1) and on the heat sink area (2) that services it.
Reverse this procedure to install the heat sink.
Component replacement procedures 85
Power button board
Description
Power button board for use in HP EliteBook 840/HP ZBook 14 models
Power button board for use in HP EliteBook 850 models
Spare part number
730959-001
730822-001
Before removing the power button board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the following components:
a. Service cover (see Service cover on page 48
)
b. Battery (see Battery on page 50 )
c.
d. Keyboard (see
e. Base enclosure (see
) f.
Heat sink (see
Remove the power button board:
1.
Disconnect the power button board cable from the power button board (1).
2.
Remove the broadhead Phillips PM2.0×3.0 screw that secures the board (2) to the top cover.
86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Slide the power toward the inside of the top cover, and then lift it off the top cover (3).
Reverse this procedure to install the power button board.
Component replacement procedures 87
Fingerprint reader assembly
Description
Fingerprint reader assembly for use in HP EliteBook 840/HP ZBook 14 models (includes cable, bracket, and insulator)
Fingerprint reader assembly for use in HP EliteBook 850 models (includes cable, bracket, and insulator)
Spare part number
730956-001
730817-001
Before removing the fingerprint reader assembly, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the following components:
a. Service cover (see Service cover on page 48
)
b. Battery (see Battery on page 50 )
c.
d. Keyboard (see
e. Base enclosure (see
)
Remove the fingerprint reader assembly:
1.
Turn the computer upside down.
2.
Remove Mylar cover from atop the that secure the fingerprint reader assembly (1).
88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Slide the bracket from atop the fingerprint reader board (2), and the remove the fingerprint reader board (3) from the computer.
Reverse this procedure to install the fingerprint reader assembly.
Component replacement procedures 89
System board
NOTE: The system board spare part kit includes replacement thermal material.
Description
System board with UMA graphics and an Intel Core i5-4300U processor for use with the Windows 8 Professional operating system
System board with UMA graphics and an Intel Core i5-4300U processor for use with the Windows 8 Standard operating system
System board with UMA graphics and an Intel Core i5-4300U processor for use with models without the Windows 8 operating system
System board with discrete graphics and an Intel Core i5-4300U processor for use with the Windows 8 Professional operating system
System board with discrete graphics and an Intel Core i5-4300U processor for use with the Windows 8 Standard operating system
System board with discrete graphics and an Intel Core i5-4300U processor for use with models without the Windows 8 operating system
System board with UMA graphics and an Intel Core i3-4010U processor for use with the Windows 8 Professional operating system
System board with UMA graphics and an Intel Core i3-4010U processor for use with the Windows 8 Standard operating system
System board with UMA graphics and an Intel Core i3-4010U processor for use with models without the Windows 8 operating system
System board with discrete graphics and an Intel Core i3-4010U processor for use with the Windows 8 Professional operating system
System board with discrete graphics and an Intel Core i3-4010U processor for use with the Windows 8 Standard operating system
System board with discrete graphics and an Intel Core i3-4010U processor for use with models without the Windows 8 operating system
System board with UMA graphics and an Intel Core i5-4200U processor for use with the Windows 8 Professional operating system
System board with UMA graphics and an Intel Core i5-4200U processor for use with the Windows 8 Standard operating system
System board with UMA graphics and an Intel Core i5-4200U processor for use with models without the Windows 8 operating system
System board with discrete graphics and an Intel Core i5-4200U processor for use with the Windows 8 Professional operating system
System board with discrete graphics and an Intel Core i5-4200U processor for use with the Windows 8 Standard operating system
System board with discrete graphics and an Intel Core i5-4200U processor for use with models without the Windows 8 operating system
System board with UMA graphics and an Intel Core i7-4600U processor for use with the Windows 8 Professional operating system
730805-001
730806-601
730806-501
730806-001
730807-601
730807-501
730807-001
730808-601
Spare part number
730803-601
730803-501
730803-001
730804-601
730804-501
730804-001
730805-601
730805-501
730808-501
730808-001
730809-601
90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Description
System board with UMA graphics and an Intel Core i7-4600U processor for use with the Windows 8 Standard operating system
System board with UMA graphics and an Intel Core i7-4600U processor for use with models without the Windows 8 operating system
System board with discrete graphics and an Intel Core i7-4600U processor for use with the Windows 8 Professional operating system
System board with discrete graphics and an Intel Core i7-4600U processor for use with the Windows 8 Standard operating system
System board with discrete graphics and an Intel Core i7-4600U processor for use with models without the Windows 8 operating system
Spare part number
730809-501
730809-001
730810-601
730810-501
730810-001
Before removing the system board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the following components:
a. Service cover (see
)
b. Battery (see
c.
Hard drive (see Hard drive on page 51 )
d. Fan (see
)
e. Keyboard (see
f.
Base enclosure (see
)
When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:
● Memory modules (see
)
● Heat sink (see
NOTE: You do not have to remove the heat sink to remove the system board.
● Solid-state drive (see
Solid-state drive (SSD) on page 53 )
●
WLAN module (see WLAN module on page 60 )
● WWAN module (see
)
Component replacement procedures 91
Remove the system board:
1.
Position the computer upright and open as far as possible.
2.
Release the ZIF connector (1) to which the fingerprint reader cable is connected, and then disconnect the fingerprint reader cable (2) from the system board.
3.
Close the computer and position it upside down.
4.
Disconnect the smart card reader cable (1) from the smart card reader.
5.
Disconnect the VGA/USB board cable (2) from the system board.
6.
Disconnect the power button board cable (3) from the system board.
7.
Release the display panel cable from the routing channel (4) attached to the system board, and then disconnect the display panel cable (5) from the system board.
8.
Disconnect the speaker cable (6) from the system board.
92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
9.
Note the routing location of the antenna cables (7) when removing them.
10.
Remove the three Phillips PM2.5×5.0 screws that secure the system board to the top cover.
11.
Lift the left side of the system board (1).
Component replacement procedures 93
12.
Remove the system board (2) by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.
94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Speaker assembly
Description
Speaker assembly (includes cable)
Spare part number
730798-001
Before removing the speaker assembly, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 50 ), and then remove the following components:
a. Service cover (see
)
b. Battery (see
c.
Hard drive (see Hard drive on page 51 )
d. WWAN module (see
)
e. WLAN module (see WLAN module on page 60 )
f.
Fan (see
)
g. Keyboard (see
h. Base enclosure (see
) i.
System board (see
Remove the speaker assembly:
1.
Position the top cover upside down.
2.
Remove the two Phillips PM2.0×3.0 screws (1) that secure the speaker assembly to the base enclosure.
Component replacement procedures 95
3.
Remove the speaker assembly (2) from the top cover.
Reverse this procedure to install the speaker assembly.
96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
NOTE: HP EliteBook 840 models offer both touch and non-touch displays. Non-touch displays are spared at the subcomponent level only. Touch displays are only spared as a whole (touch display components are not spared).
In non-touch models, you can remove the raw display panel with the display assembly still connected to
the computer. For more information, see Display panel (non-touch) on page 66 .
The following section shows how to remove the raw display panel without removing the display assembly from the computer. See the display section later in this chapter to remove internal components that require that you remove the display assembly.
Description
Display assembly, touch screen (whole assembly)
Display assembly, 14-inch, HD+, for use in HP EliteBook 840 models
Display assembly, 14-inch, HD+, for use in HP ZBook 14 models
Display enclosure (non-touch models) (includes 4 transceivers with antennas)
Display bezel for use in HP EliteBook 840 models
Display bezel for use in HP ZBook 14 models
Display bezel for use in HP EliteBook 850 models
Spare part number
737735-001
739848-001
730949-001
730948-001
730811-001
Before removing the display assembly, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the following components:
a. Service cover (see
)
b. Battery (see
c.
Fan (see
)
d. Keyboard (see
e. Base enclosure (see
)
Remove the display assembly:
1.
Disconnect the display panel cable (1) from the system board.
Component replacement procedures 97
2.
Release the wireless antenna cables (2) from the routing channel attached to the system board.
3.
Remove the four Torx TM2.5×6.0 screws (1) that secure the display panel to the computer.
4.
Rotate the display hinges upward to an angle (2) until the top cover is free for removal.
5.
Separate the display from the top cover (3).
6.
If you need to remove the bezel, lift to disengage the bezel on the bottom (1), left and right sides
(2), and top (3).
98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7.
Remove the bezel from the display assembly (4).
The display bezel is available using spare part number 730952-001 for HP EliteBook 840 models, 730953-001 for HP ZBook 14 models, and 730814-001 for HP EliteBook 850 models.
NOTE: In these steps, the display assembly will not be connected to the computer as shown in the illustration.
8.
If you need to remove the raw display panel, remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the display enclosure.
9.
Lift and rotate the panel onto the computer (2).
The raw display panel is available using the following spare part numbers:
● 737657-001: (35.6-cm) 14.0-in, HD (1366×768)
● 737658-001: (35.6-cm) 14.0-in, HD+ (1920×1080)
● 737659-001: (35.6-cm) 14.0-in, FHD (1920×1080)
● 733684-001: (39.6-cm) 15.6-in, HD (1368×768)
● 733685-001: (39.6-cm) 15.6-in, FHD (1920×1080)
NOTE: In these steps, the display assembly will not be connected to the computer as shown in the illustration.
Component replacement procedures 99
10.
Lift the tape that secures the display cable to the display panel (1), and the disconnect the display cable from the panel (2).
100 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
11.
Lift the display panel from the display enclosure.
12.
If you need to replace the webcam/microphone module:
The webcam is available using spare part number 730542-001. The microphone module is available using spare part number 730795-001.
a. Release the tape that secures the webcam cable to the module (1).
b. Disconnect the cable (2) from the module.
CAUTION: Handle the module with caution. The module has a thin profile and is susceptible to damage when not handled carefully.
Component replacement procedures 101
c.
Remove the module (3) from the display enclosure. (The module is attached to the display enclosure with double-sided tape.)
13.
If you need to remove the display hinges, remove the six broadhead Phillips PM 2.0×2.0 screws
(1), and then lift the hinges from the display enclosure (2).
Display hinges are available using spare part number 730957-001 for HP EliteBook 840 models,
737660-001 for HP ZBook 14 models, and 730819-001 for HP EliteBook 850 models.
102 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
14.
If you need to remove the display cable, lift the cable straight up and out of the display enclosure.
Use the following image to properly route the cable.
15.
If you need to replace the WLAN antenna cables and transceivers:
a. Release the antenna cables from the clips (1) and routing channel built into the display enclosure.
b. Detach the WLAN antennas and transceivers (2) and the WWAN antennas and transceivers
(3) from the display enclosure.
The antenna cables and transceivers are included in the Cable Kits, spare part numbers
730947-001 (for use only on HP EliteBook 840/HP ZBook 14 models) and 736678-001 (for use only on HP EliteBook 850 models).
Reverse this procedure to reassemble and install the display assembly.
Component replacement procedures 103
7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in
Windows 8
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
104 Chapter 7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.
2.
Press f10 to enter Computer Setup.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter , or use a pointing device to click the item.
● To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc , and then follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
● To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter .
● To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
Using Computer Setup 105
3.
Use a pointing device or the arrow keys to select File > Restore Defaults.
4.
Follow the on-screen instructions.
5.
To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn
+ esc (if you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup.
2.
Use a pointing device or the arrow keys to select File > System Information.
3.
To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter .
106 Chapter 7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
From the Start screen, select the HP Support Assistant app.
2.
Select Updates and tune-ups, and then select Check for HP updates now.
3.
At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:
1.
From the Start screen, type e, and then click File Explorer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Using Computer Setup 107
HP Sure Start
Select Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardwarebased assurance of the following:
● HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under “BIOS Integrity Checking”
● An HP-approved BIOS is running on the host processor
HP Sure Start verifies the integrity of critical, non-executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash.
In conjunction with BIOS support, code running on the EC verifies the integrity of the following:
● Subset of BIOS contents including the boot block portion and machine-unique data
● Entire descriptor region
● Entire Network Controller Configuration
The EC is responsible for power control/power cycle, thermal monitor/fan control, many LEDs, and
PS2 keyboard and mouse.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.
Boot devices contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then press f9 . Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot
Express to set the computer to prompt you for a boot location each time the computer turns on or restarts.
108 Chapter 7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup.
● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot
Device Options menu.
● To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter .
4.
To move the device up in the boot order, use a pointing device to click the up arrow, or press the
+ key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter .
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f9 .
3.
Use a pointing device or the arrow keys to select a boot device, then press enter .
Using MultiBoot 109
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter .
4.
In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current
MultiBoot setting. (When 0 is selected, the Express Boot startup location menu is not displayed.)
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter .
● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter .
● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire.
Using HP PC Hardware Diagnostics (UEFI) (select models only)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.
110 Chapter 7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8
To start HP PC Hardware Diagnostics UEFI:
1.
Turn on or restart the computer, quickly press esc , and then press f2 .
After pressing f2 , the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 111
.
b. Hard drive c.
BIOS
2.
Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press esc .
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
1.
Go to http://www.hp.com
.
2.
Click Support & Drivers, and then click the Drivers & Software tab.
3.
Enter the product name in the text box, and then click Search.
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
Using HP PC Hardware Diagnostics (UEFI) (select models only) 111
8 Computer Setup (BIOS) and HP PC
Hardware Diagnostics (UEFI) in
Windows 7
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
112 Chapter 8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.
2.
Press f10 to enter Computer Setup.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter , or use a pointing device to click the item.
● To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc , and then follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
● To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter .
● To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
Using Computer Setup 113
3.
Use a pointing device or the arrow keys to select File > Restore Defaults.
4.
Follow the on-screen instructions.
5.
To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn
+ esc (if you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup.
2.
Use a pointing device or the arrow keys to select File > System Information.
3.
To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter .
114 Chapter 8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Access Help and Support by selecting Start > Help and Support.
2.
Select Updates and tune-ups, and then select Check for HP updates now.
3.
At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:
1.
Select Start > Computer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Using Computer Setup 115
HP Sure Start
Select Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardwarebased assurance of the following:
● HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under “BIOS Integrity Checking”
● An HP-approved BIOS is running on the host processor
HP Sure Start verifies the integrity of critical, non-executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash.
In conjunction with BIOS support, code running on the EC verifies the integrity of the following:
● Subset of BIOS contents including the boot block portion and machine-unique data
● Entire descriptor region
● Entire Network Controller Configuration
The EC is responsible for power control/power cycle, thermal monitor/fan control, many LEDs, and
PS2 keyboard and mouse.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.
Boot devices contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then press f9 . Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot
Express to set the computer to prompt you for a boot location each time the computer turns on or restarts.
116 Chapter 8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup.
● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot
Device Options menu.
● To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter .
4.
To move the device up in the boot order, use a pointing device to click the up arrow, or press the
+ key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter .
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f9 .
3.
Use a pointing device or the arrow keys to select a boot device, then press enter .
Using MultiBoot 117
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter .
4.
In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current
MultiBoot setting. (When 0 is selected, the Express Boot startup location menu is not displayed.)
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select File > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter .
● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter .
● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire.
Using HP PC Hardware Diagnostics (UEFI) (select models only)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.
118 Chapter 8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7
To start HP PC Hardware Diagnostics UEFI:
1.
Turn on or restart the computer, quickly press esc , and then press f2 .
After pressing f2 , the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 111
.
b. Hard drive c.
BIOS
2.
Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press esc .
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
1.
Go to http://www.hp.com
.
2.
Click Support & Drivers, and then click the Drivers & Software tab.
3.
Enter the product name in the text box, and then click Search.
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
Using HP PC Hardware Diagnostics (UEFI) (select models only) 119
9 Computer Setup (BIOS) and
Advanced System Diagnostics in
SUSE Linux
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
120 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux
Using Computer Setup
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter , or use a pointing device to click the item.
● To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key.
● To close open dialog boxes and return to the main Computer Setup screen, press esc , and then follow the on-screen instructions.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.
2.
Press f10 to enter Computer Setup.
To exit Computer Setup menus, choose one of the following methods:
● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select Menu > Ignore Changes and Exit, and then press enter .
– or –
● To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select Menu > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Using Computer Setup 121
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Menu > Restore Defaults.
4.
Follow the on-screen instructions.
5.
To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Menu > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP Web site.
Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed as follows:
1.
Start Computer Setup.
2.
Use a pointing device or the arrow keys to select Menu > System Information.
3.
To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select Menu > Ignore Changes and Exit, and then press enter .
122 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux
NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc key while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then pressing the f1 key. Follow the on-screen instructions to exit this screen.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Suspend or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP . For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html
.
2.
Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
3.
Click the option for software and driver downloads, type your computer model number in the product box, and then press enter . Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
4.
Click your specific product from the models listed.
5.
Click the appropriate operating system.
6.
Go to the BIOS section and download the BIOS software package.
7.
Follow the installation instructions as provided with the downloaded BIOS software package.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
HP Sure Start
Select Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardwarebased assurance of the following:
● HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under “BIOS Integrity Checking”
● An HP-approved BIOS is running on the host processor
HP Sure Start verifies the integrity of critical, non-executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash.
HP Sure Start 123
In conjunction with BIOS support, code running on the EC verifies the integrity of the following:
● Subset of BIOS contents including the boot block portion and machine-unique data
● Entire descriptor region
● Entire Network Controller Configuration
The EC is responsible for power control/power cycle, thermal monitor/fan control, many LEDs, and
PS2 keyboard and mouse.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.
Boot devices contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then press f9 . Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot
Express to set the computer to prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup.
● To dynamically choose the boot device, by pressing esc while the “Press the ESC key for Startup
Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot
Device Options menu.
● To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted.
124 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
Press f9 .
3.
Use a pointing device or the arrow keys to select a boot device, then press enter .
Using HP PC Hardware Diagnostics (UEFI) (select models only)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
1.
Go to http://www.hp.com
.
After pressing f2 , the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order:
2.
Click Support & Drivers, and then click the Drivers & Software tab.
3.
Enter the product name in the text box, and then click Search.
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
1.
Go to http://www.hp.com
.
2.
Click Support & Drivers, and then click the Drivers & Software tab.
3.
Enter the product name in the text box, and then click Search.
Using HP PC Hardware Diagnostics (UEFI) (select models only) 125
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
126 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics in SUSE Linux
10 Backup and recovery in Windows 8
To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
From the Start screen, type restore, click Settings, and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP
Support Assistant app.
In case of system instability, HP recommends that you print the recovery procedures and save them for later use.
NOTE: Windows includes the User Account Control feature to improve the security of your computer.
You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system repair media and your initial backup immediately after initial system setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. The system repair media (select models only) are used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
On Start screen, type backup, click Settings, and then select Save backup copies of your files
with File History.
You can back up your information to an optional external hard drive or a network drive.
Note the following when backing up:
● Store personal files in the Documents library, and back it up regularly.
● Back up templates that are stored in their associated programs.
● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences.
Backing up your information 127
To create a backup using Backup and Restore:
NOTE: Be sure that the computer is connected to AC power before you start the backup process.
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.
1.
From the Start screen, type backup, click Settings, and then select from the list of displayed options.
2.
Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly.
● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
The image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows 8 operating system media to reboot the computer and repair the operating system. For additional information, see
Windows 8 operating system media (purchased separately) on page 130 .
Using the Windows recovery tools
To recover information you previously backed up:
▲ Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP
Support Assistant app.
To recover your information using Automatic Repair, follow these steps:
128 Chapter 10 Backup and recovery in Windows 8
CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the HP Recovery partition and the Windows partition.
From the Start screen, type e, and then click File Explorer.
– or –
From the Start screen, type c, and then select Computer.
NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver
Recovery media (both purchased separately). For additional information, see
Using Windows 8 operating system media (purchased separately) on page 130
.
3.
If the Windows partition and the HP Recovery partition are listed, restart the computer. After
Windows has loaded, press and hold the shift key while clicking Restart.
4.
Select Troubleshoot, then select Advanced Options, and then select Automatic Repair.
5.
Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11 :
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media (both
purchased separately). For additional information, see Using Windows 8 operating system media
(purchased separately) on page 130 .
3.
If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
Performing a system recovery 129
4.
Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5.
Follow the on-screen instructions.
Using Windows 8 operating system media (purchased separately)
To order a Windows 8 operating system DVD, contact support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support , select your country or region, and follow the on-screen instructions.
CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 8 operating system DVD:
NOTE: This process takes several minutes.
1.
If possible, back up all personal files.
2.
Restart the computer, and then insert the Windows 8 operating system DVD into the optical drive before the Windows operating system loads.
3.
When prompted, press any keyboard key.
4.
Follow the on-screen instructions.
After the repair is completed:
1.
Eject the Windows 8 operating system media and then insert the Driver Recovery media.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
130 Chapter 10 Backup and recovery in Windows 8
Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.
NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP
Support Assistant app.
NOTE: You may be prompted for your permission or password when using Refresh. See HP Support
Assistant for more information. To access HP Support Assistant on the Start screen, select the HP
Support Assistant app.
To start Refresh:
1.
On the Start screen, point to the far-right upper or lower corner of the screen to display the charms.
2.
Click Settings.
3.
Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.
4.
Scroll the right-side choices down to display Refresh your PC without affecting your files.
5.
Under Refresh your PC without affecting your files, select Get started, and follow the on-screen instructions.
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows.
IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain.
You can initiate this option by using the f11 key or from the Start screen.
To use the f11 key:
1.
Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
2.
Choose your language.
3.
Choose your keyboard layout.
Performing a system recovery 131
4.
Select Troubleshoot from the boot options menu.
5.
Select Reset your PC, and follow the on-screen instructions.
To use the Start screen:
1.
On the Start screen, point to the far-right upper or lower corner of the screen to display the charms.
2.
Click Settings.
3.
Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.
4.
Scroll the right-side choices down to display Remove everything and reinstall Windows.
5.
Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions.
Using HP Software Setup
HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system.
1.
From the Start screen, type HP Software Setup, and select Apps.
2.
Open HP Software Setup.
3.
Follow the on-screen directions to reinstall drivers or select software.
132 Chapter 10 Backup and recovery in Windows 8
11 Backup and recovery in Windows 7
Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes:
● Creating recovery media and backups
● Restoring and recovering your system
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1.
After you successfully set up the computer, create HP Recovery media. This step creates a
Windows 7 operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery DVD installs specific drivers and applications. See
Creating recovery media with HP Recovery Disc Creator on page 134 .
2.
Use Windows Backup and Recovery tools to perform the following:
● Back up individual files and folders
● Back up your entire hard drive (select models only)
● Create system repair discs (select models only) with the installed optical drive (select models only) or an optional external optical drive
● Create system restore points
NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details about the tools provided, see Help and Support. To access Help and Support, select Start >
Help and Support.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability.
In case of system failure, you can use the backup files to restore the contents of your computer. See
Backing up your information on page 134 .
Creating recovery media and backups 133
Guidelines
● When creating recovery media or backing up to discs, use any of the following types of discs
(purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using.
● Be sure that the computer is connected to AC power before you start the recovery media creation process or the backup process.
Creating recovery media with HP Recovery Disc Creator
HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery
Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs:
● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications.
● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP
Software Setup utility installs drivers and applications.
Creating recovery media
NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that media will not be available after you create a Windows DVD.
To create the Windows DVD:
1.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2.
Select Windows disk.
3.
From the drop-down menu, select the drive for burning the recovery media.
4.
Click the Create button to start the burning process.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:
1.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2.
Select Driver disk.
3.
From the drop-down menu, select the drive for burning the recovery media.
4.
Click the Create button to start the burning process.
Backing up your information
You should create system repair media and your initial backup immediately after initial system setup.
As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. You should also create Windows system repair media
(select models only) which can be used to start up (boot) the computer and repair the operating system
134 Chapter 11 Backup and recovery in Windows 7
in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
● Store personal files in the Documents library, and back it up regularly.
● Back up templates that are stored in their associated directories.
● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences.
● When backing up to discs, number each disc after removing it from the drive.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer.
You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select
Start > Help and Support.
To create a backup using Windows Backup and Restore:
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.
1.
Select Start > All Programs > Maintenance > Backup and Restore.
2.
Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly.
● f11 recovery tools (select models only): You can use the f11 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows 7 operating system media to reboot the computer and repair the operating system. For additional information, see
Windows 8 operating system media (purchased separately) on page 130
.
Performing a system recovery 135
Using the Windows recovery tools
Using the Windows recovery tools, you can:
● Recover individual files
● Restore the computer to a previous system restore point
● Recover information using recovery tools
NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer.
You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select
Start > Help and Support.
To recover information you previously backed up:
1.
Select Start > All Programs > Maintenance > Backup and Restore.
2.
Follow the on-screen instructions to recover your system settings, your computer (select models only), or your files.
To recover your information using Startup Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the Windows partition.
To check for the Windows partition, select Start > Computer.
NOTE: If the Windows partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media. For additional information, see
Using Windows 8 operating system media (purchased separately) on page 130 .
3.
If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating system loads.
4.
Select Startup Repair.
5.
Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, select Start >
Help and Support.
136 Chapter 11 Backup and recovery in Windows 7
Using f11 recovery tools (select models only)
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11 :
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click Manage, and then click Disk Management.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media. For additional information, see
Using Windows 8 operating system media (purchased separately) on page 130
.
3.
If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
4.
Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5.
Follow the on-screen instructions.
Using Windows 7 operating system media
If you cannot use the recovery media you previously created using the HP Recovery Disc Creator (select models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system.
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support . For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html
. You can also order the DVD by calling support. For contact information, see the
Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 7 operating system DVD:
NOTE: This process takes several minutes.
1.
If possible, back up all personal files.
2.
Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.
3.
When prompted, press any keyboard key.
Performing a system recovery 137
4.
Follow the on-screen instructions.
5.
Click Next.
6.
Select Repair your computer.
7.
Follow the on-screen instructions.
After the repair is completed:
1.
Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
138 Chapter 11 Backup and recovery in Windows 7
12 Backup and Recovery in SUSE Linux
Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed.
Creating backups
1.
Create restore media immediately after you set up the computer. For more information, see
Performing a system recovery on page 140
.
2.
As you add files, routinely create a backup of your system and personal information.
Backing up your information
You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Back up your system at the following times:
● At regularly scheduled times
● Before the computer is repaired or restored
● Before you add or modify hardware or software
To back up your home directory files using Backup Manager Settings:
1.
Select Computer > More Applications > Tools > Backup Manager Settings, and click
Backup my home directory.
2.
Click Storage Destination Location, and then select a location to back up your information.
3.
Click Schedule, and then select a time schedule to perform backups at a regularly scheduled time.
To immediately back up your information, click the Backup Now check box.
Creating backups 139
NOTE: Before you back up your information, be sure you have designated a location to save the backup files.
4.
Click Save and Backup to start the backup and to save the backup settings.
To restore backup files:
1.
Select Computer > More Applications > Tools > Backup Manager Restore.
2.
Click Backup Source, and then select the location of the backup files.
3.
Click Restore Destination, and then select the destination to restore the files.
4.
To restore all files from the selected location, click Restore all files. To restore select files only, click Restore selected files, click Select Files and then select the files to be restored.
5.
Under Restore Point, click the time and date of the backup.
NOTE: If multiple backups have been performed, click Use the latest version to restore the latest version.
6.
Click Restore to start restoring the files, or click Cancel to cancel the operation.
Performing a system recovery
Recovery allows you to repair or restore the computer to its original factory state. You can create an HP
Factory Image, using an installed or an external DVD±RW optical drive.
NOTE: Your computer may not come equipped with an internal optical drive. In order to create the
HP Factory Image, you may need to plug in an external optical drive.
CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup.
To restore the computer using the HP Factory Image, you must first create the recovery ISO file and then burn it to an optical disc.
NOTE: HP recommends that you create the HP Factory Image in the event of a system failure.
1.
Select Computer > More Applications.
2.
In the left pane, click Tools, and then click Create HP Factory Image in the right pane.
3.
Enter the root password when prompted.
4.
Right-click on the HP_Recovery.iso file and select Open with Brasero.
5.
Insert a blank DVD disc and select Burn. This creates the HP Factory Image Restore DVD.
140 Chapter 12 Backup and Recovery in SUSE Linux
To restore the computer from the recovery disc, follow these steps:
1.
If possible, back up all personal files.
2.
Insert the HP Factory Image Restore DVD into the optical drive and restart the computer.
3.
As the computer is restarting, press f9 to open the Computer Setup boot option menu.
4.
Select Optical Disk Drive from the Boot Options menu and press enter .
5.
Press enter to select Restore System from Media.
6.
At both of the System Recovery prompts, select Yes.
Remove everything and reinstall SLED
Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, applications, and settings from your computer, and reinstalls the Linux operating system.
IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain.
You can initiate this option by using the f11 key.
To use the f11 key:
Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
Select System Recovery and follow the on-screen instructions.
Remove everything and reinstall SLED 141
13 Specifications
Computer specifications–HP EliteBook 840/HP
ZBook 14 models
U.S.
Metric
Dimensions
Width
Depth
Height
Height (touch models)
Weight
33.9 cm
23.7 cm
2.1 cm
2.3 cm
Non-touch panel: Equipped with 3-cell (24 Whr) battery,
UMA graphics, one memory module, WLAN module, and solid-state drive
Touch panel: Equipped with 3-cell (24 Whr) battery, UMA graphics, one memory module, WLAN module, and solidstate drive
1.62 kg
1.78 kg
1.74 kg Non-touch panel: Equipped with 3-cell (50 Whr) battery,
UIMA graphics, one memory module, WLAN module, and solid-state drive
Touch panel: Equipped with 3-cell (50 Whr) battery,
UIMA graphics, one memory module, WLAN module, and solid-state drive
1.87 kg
Input power
Operating voltage and current 18.5 V dc @ 3.5 A - 65 W
– or –
19.0 V dc @ 4.74 A - 90 W
Temperature
Operating
Nonoperating
5°C to 35°C
-20°C to 60°C
13.35 in
9.33 in
0.83 in
0.89 in
3.57 lbs
3.92 lbs
3.83 lbs
4.12 lbs
41°F to 95°F
-4°F to 140°F
142 Chapter 13 Specifications
Metric U.S.
Relative humidity (noncondensing)
Operating
Nonoperating
10% to 90%
5% to 95%
Maximum altitude (unpressurized)
Operating
Nonoperating
-15 m to 3,048 m
-15 m to 12,192 m
-50 ft to 10,000 ft
-50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
Computer specifications–HP EliteBook 850 models
U.S.
Metric
Dimensions
Width 37.6 cm
Depth
Height
25.4 cm
2.2 cm
Weight
Equipped with 3-cell (24 Whr) battery, UIMA graphics, one memory module, WLAN module, and solid-state drive
1.97 kg
Equipped with 3-cell (50 Whr) battery, UIMA graphics, one memory module, WLAN module, and solid-state drive
2.09 kg
Input power
Operating voltage and current 18.5 V dc @ 3.5 A - 65 W
– or –
19.0 V dc @ 4.74 A - 90 W
Temperature
Operating
Nonoperating
Relative humidity (noncondensing)
Operating
5°C to 35°C
-20°C to 60°C
10% to 90%
5% to 95% Nonoperating
Maximum altitude (unpressurized)
Operating -15 m to 3,048 m
14.78 in
9.98 in
0.85 in
4.35 lbs
4.61 lbs
41°F to 95°F
-4°F to 140°F
-50 ft to 10,000 ft
Computer specifications–HP EliteBook 850 models 143
Metric U.S.
Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
35.6-cm (14.0-in) HD SVA display specifications
Metric
Dimensions
Height
Width
Depth
Diagonal
Weight
Contrast ratio
Brightness
Refresh Rate
Surface Treatment
Pixel resolution
Format
Configuration
LCD Mode
PPI
Interface
Viewing angle
22.43 cm
36.0 cm
0.38 cm
35.6 cm
< 1.1 lb (500 g) (max)
300:1 (typical)
200 nits (typical)
60 Hz
Anti-glare
U.S.
8.83 in
14.17 in
0.15 in
15.6 in
HD (1366 x 768)
RGB stripe
TN
101 PPI eDP 1.2 (1 lane)
SVA 40/40/15/30 (Left/Right/Down/Up)
144 Chapter 13 Specifications
35.6-cm (14.0-in) HD+ SVA display specifications
Metric
Dimensions
Height
Width
Depth
Diagonal
Weight
Contrast ratio
Brightness
Refresh Rate
Surface Treatment
Pixel resolution
Format
Configuration
LCD Mode
PPI
Interface
Viewing angle
20.6 cm
32.1 cm
0.36 cm
35.6 cm
0.72 lb (325 g) (max)
300:1 (typical)
250 nits (typical)
60 Hz
Anti-glare
U.S.
8.09 in
12.6 in
0.14 in
14.0 in
HD+ (1600 x 900)
RGB stripe
TN
131 PPI eDP 1.2 (1 lane)
SVA 40/40/15/30 (Left/Right/Down/Up)
35.6-cm (14.0-in) HD+ SVA display specifications 145
35.6-cm (14.0-in) HD+ SVA display specifications
Metric
Dimensions
Height
Width
Depth
Diagonal
Weight
Contrast ratio
Brightness
Refresh Rate
Surface Treatment
Pixel resolution
Format
Configuration
LCD Mode
PPI
Interface
Viewing angle
20.6 cm
32.1 cm
0.36 cm
35.6 cm
0.75 lb (340 g) (max)
300:1 (typical)
300 nits (typical)
60 Hz
Anti-glare
U.S.
8.09 in
12.6 in
0.14 in
14.0 in
FHD (1920 x 1080)
RGB stripe
IPS/FFS/VA
157 PPI eDP 1.2 (1 lane)
UWVA 85/85/85/85 (Left/Right/Down/Up)
146 Chapter 13 Specifications
39.6-cm (15.6-in) HD SVA display specifications
Metric
Dimensions
Height
Width
Depth
Diagonal
Weight
Contrast ratio
Brightness
Refresh Rate
Surface Treatment
Pixel resolution
Format
Configuration
LCD Mode
PPI
Interface
Viewing angle
20.6 cm
32.1 cm
0.36 cm
39.6 cm
< 1.1 lb (500 g) (max)
300:1 (typical)
200 nits (typical)
60 Hz
Anti-glare
U.S.
8.09 in
12.6 in
0.14 in
14.0 in
HD (1366 x 768)
RGB stripe
TN
125 PPI eDP 1.2 (1 lane)
SVA 40/40/15/30 (Left/Right/Down/Up)
39.6-cm (15.6-in) HD SVA display specifications 147
39.6-cm (15.6-in) FHD SVA display specifications
Metric
Dimensions
Height
Width
Depth
Diagonal
Weight
Contrast ratio
Brightness
Refresh Rate
Surface Treatment
Pixel resolution
Format
Configuration
LCD Mode
PPI
Interface
Viewing angle
20.6 cm
32.1 cm
0.36 cm
39.6 cm
< 0.84 lb (380 g) (max)
400:1 (typical)
300 nits (typical)
60 Hz
Anti-glare
U.S.
8.09 in
12.6 in
0.14 in
14.0 in
HD (1920 x 1080)
RGB stripe
TN
142 PPI eDP 1.2 (1 lane)
SVA 45/45/25/35 (Left/Right/Down/Up)
148 Chapter 13 Specifications
Hard drive specifications
1-TB* 500-GB* 320-GB*
Dimensions
Height
Width
Weight
Interface type
Transfer rate
Synchronous (maximum)
9.5 mm
70 mm
115 g
SATA
9.5 mm
70 mm
101 g
SATA
9.5 mm
70 mm
115 g
SATA
Security
Seek times (typical read, including setting)
Single track
Average (read/write)
Synchronous (maximum) 300 MB/s (Drive Capability)
ATA security
3 ms
13 ms
1.5ms/3 ms
11 ms/13 ms
1.5 ms
11 ms
Maximum
Logical blocks
Disk rotational speed
24 ms
1,953,525,168
5400 rpm
22 ms/24 ms
976,773,168
5400 rpm or 7200 rpm
Operating temperature 0°C to 60°C (32°F to 140°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
22 ms
625,142,448
5400 rpm or 7200 rpm
Hard drive specifications 149
Solid-state drive specifications
128-GB* 180-GB* 240-GB*
Dimensions
Height
Width
Weight
Interface
7 mm
70 mm
7 mm
70 mm
73 g
SATA 3 (6 Gb/ s)
78 g
SATA 3 (6 Gb/s)
7 mm
70 mm
78 g
SATA 3 (6 Gb/ s)
Transfer rate
Maximum Sequential Read
Maximum Sequential Write
Total logical sectors
415 MB/s
175 MB/s
250,069,680
Up to 550 MB/s
Up to 520 MB/s
351,651,888
550 MB/s
520 MB/s
468,862,128
Features ATA Security;
ATA-8; SATA
3.0; DIPM;
TRIM
ATA Security;
ATA-8; SATA 3.0;
DIPM; TRIM
ATA Security;
ATA-8; SATA
3.0; DIPM;
TRIM
0° to 70°C (32°F to 158°F) Operating temperature
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
256-GB*
7 mm
70 mm
73 g
SATA 3 (6 Gb/ s)
Up to 460 MB/s
Up to 260 MB/s
500,118,192
ATA Security;
ATA-8 compliant; SATA
3.0; DIPM; TRIM
150 Chapter 13 Specifications
14 Statement of Volatility
The purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed.
HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the system configuration. Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business Notebook PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory. The steps below will remove personal data from the notebook
PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com
.
1.
Follow steps (a) through (I) below to restore the nonvolatile memory that can contain personal data. Restoring or re-programming nonvolatile memory that does not store personal data is neither necessary nor recommended.
a. Enter BIOS (F10) Setup by powering on the system and pressing F10 when prompted near the bottom of the display, or press the ESC key to display the start up menu, then press F10 .
If the system has a BIOS administrator password, enter the password at the prompt.
b. Select the File menu, then Restore Defaults.
c.
Select the System Configuration menu, then Restore Security Defaults.
d. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select the tag that has been set. Press the spacebar once to clear the tag, then press Enter to return to the prior menu.
e. If a DriveLock password is set, select the Security menu, select Hard Drive Tools, scroll down to DriveLock, then select DriveLock password. Select the desired hard drive.
Click Disable protection, enter the existing master DriveLock password, then press Enter to confirm and return to the prior menu. Repeat this procedure if more than one hard drive has a DriveLock password.
151
f.
If an Automatic DriveLock password is set, select the Security menu, select Hard Drive
Tools, scroll down to Automatic DriveLock, then select the desired hard drive and disable protection. Repeat this procedure if more than one hard drive has an Automatic
DriveLock password.
g. Select the File menu, then Reset BIOS Security to factory default. Click yes at the warning message.
h. Select the File menu, then Save Changes and Exit.
i.
Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint sensor, one or two prompts will appear. One to clear the TPM and the other to Reset
Fingerprint Sensor; press F1 to accept or F2 to reject.
If the HP notebook model number includes Intel® Centrino with VPro™, reboot the PC and enter BIOS Setup by pressing F10 when prompted. Select System Configuration, then
AMT Options. Then select Un-configure AMT on next boot. Select Save then Yes.
Select the File menu, and then select Save Changes and Exit. Reboot the system and confirm that you want to un-configure AMT.
j.
If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to deactivate it.
k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it.
l.
Remove all power and system batteries for at least 24 hours.
2.
Remove and retain the storage drive or clear the contents of the drive.
a. Hard Disk Drive (HDD)
Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
To run HP Disk Sanitizer, enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display, or press ESC to display the start up menu, then press F10 . Select the Security menu and scroll down to the Utilities menu. Select
Disk Sanitizer and select the desired drive. For a higher level of protection, select
Optimum.
NOTE: This process will take a long time, and the amount of time varies based on the hard drive capacity.
b. Solid State Drive (SSD)
Clear the SSD contents by using the BIOS Setup Secure Erase command option, or by using a third party utility designed to erase data from an SSD. To run Secure Erase, enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display.
Select the Security menu and scroll down to the Utilities menu. Select Secure Erase and select the desired hard drive.
152 Chapter 14 Statement of Volatility
HP Sure Start
Select Intel-based 2013 HP Business Notebook PCs offer HP Sure Start, which provides hardwarebased assurance of the following:
● HP-approved firmware is running on the HP Embedded Controller (EC) – EC Options in BIOS found under “BIOS Integrity Checking”
● An HP-approved BIOS is running on the host processor
HP Sure Start verifies the integrity of critical, non-executable platform data residing in the main flash and provides selfhealing mechanisms to restore any code or critical platform data that has been lost or is corrupted within the flash.
In conjunction with BIOS support, code running on the EC verifies the integrity of the following:
● Subset of BIOS contents including the boot block portion and machine-unique data
● Entire descriptor region
● Entire Network Controller Configuration
The EC is responsible for power control/power cycle, thermal monitor/fan control, many LEDs, and
PS2 keyboard and mouse.
HP Sure Start 153
Non-volatile memory usage
Non Volatile
Memory Type
Keyboard ROM
DIMM Serial
Presence Detect
(SPD) configuration data
System BIOS
Amount
(Size)
Real Time Clock
(RTC) battery backed-up
CMOS configuration memory (CMOS)
Controller (NIC)
EEPROM
256 Bytes
64 Kbytes
(not customer accessible)
No
No
64 Kbytes
(not customer accessible)
256 Bytes per memory module, 128
Bytes programmabl e (not customer accessible)
4 to 5
MBytes
Does this memory store customer data?
Does this memory retain data when power is removed?
What is the purpose of this memory?
Yes
How is data input into this memory?
Stores system date and time and limited keyboard controller data.
Using the F10 Setup utility or changing the Microsoft®
Windows® date & time.
How is this memory write protected?
This memory is not writeprotected. HP recommends password protecting the F10 Setup utility.
No
No
Yes
Yes
Yes
Yes
Yes
Store NIC configuration and NIC firmware.
Stores firmware code
(keyboard, mouse, & battery management).
Stores memory module information.
Using a utility from the NIC vendor that can be run from
DOS.
Programmed at the factory.
Code is updated when the system BIOS is updated.
Programmed by the memory vendor.
A utility is required to write data to this memory and is available from NIC vendor.
Writing data to this
ROM in an inappropriate manner will render the NIC nonfunctional.
A utility is required for writing data to this memory and is available on the HP website.
Writing data to this
ROM in an inappropriate manner can render the PC nonfunctional.
Data cannot be written to this memory when the module is installed in a
PC. The specific write protection method varies by memory vendor.
Store system
BIOS code and
PC configuration data.
System BIOS code is programmed at the factory.
Code is updated when the system BIOS is updated.
Configuration data and settings are input using the
F10 setup utility or a custom utility.
A utility is required for writing data to this memory and is available on the HP website.
Writing data to this
ROM in an inappropriate manner can render the PC nonfunctional.
154 Chapter 14 Statement of Volatility
Non Volatile
Memory Type
Intel
Management
Engine Firmware
(present only in models ending in a ‘p’ or ‘w’ or with Intel
Centrino Pro technology)
Bluetooth flash
Amount
(Size)
1.5 or
5MByte
2Mbit
802.11 WLAN
EEPROM
4kb to 8kb
Web Camera
Fingerprint
Reader
64K bit
512kByte
Flash
Does this memory store customer data?
Yes
No
No
No
Yes
Does this memory retain data when power is removed?
What is the purpose of this memory?
Yes
Yes
Yes
Yes
Yes
How is data input into this memory?
How is this memory write protected?
Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT third party data store.
Stores
Bluetooth configuration and firmware.
Management Engine Code is programmed at the factory. Code is updated via
Intel secure firmware update utility. Unique Provisioning
Data can be entered at the factory or by an administrator using the
Management Engine (MEBx) setup utility. The third party data store contents can populated by a remote management console or local applications registered by an administrator to have access to the space.
Programmed at the factory.
Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor.
The Intel chipset is configured to enforce
HW protection to block all direct read/write access to this area. An
Intel utility is required for updating the firmware.
Only firmware updates digitally signed by Intel can be applied using this utility.
Stores configuration and calibration data.
Store Web
Cam configuration and firmware.
Stores fingerprint templates.
Programmed at the factory.
Tools for writing data to this memory are not made public.
Using a utility from the device manufacturer that can be run from Windows.
By enrolling in HP
ProtectTools Security
Manager.
A utility is required for writing data to this memory and is made available through newer versions of the driver if the flash requires an upgrade.
A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue.
A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue.
Only a digitally signed application can make the call to write to the flash.
Non-volatile memory usage 155
Questions and answers
1.
How can the BIOS settings be restored (returned to factory settings)?
a. Turn on or restart the computer and press F10 when prompted near the bottom of the display.
b. Select File, then select Restore defaults.
c.
Follow the on-screen instructions.
d. Select File, save changes and exit, then press Enter .
2.
What kind of configuration data is stored on the DIMM Serial Presence Detect
(SPD) memory module? How would this data be written?
The DIMM SPD memory contains information about the memory module such as size, serial number, data width, speed/timing, voltage and thermal information. This information is written by the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is installed in a PC. Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC. There are various third party tools available to read
SPD memory.
3.
Does the “Firmware Hub for System BIOS” contain the BIOS program? Is this chip writable, and if so how?
The Firmware Hub does contain the BIOS program and is writable. A utility is required to perform the write function.
4.
In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer. Is this true for these BIOS chips?
Yes, they are flash memory chips.
5.
What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data.
6.
Does resetting the CMOS configuration memory return the PC back to factory defaults?
The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings. To return these system data and configuration defaults to factory settings, refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults.
156 Chapter 14 Statement of Volatility
15 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 157
Requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Australia
Austria
Belgium
Canada
Denmark
Finland
France
Germany
Italy
Japan
The Netherlands
Norway
The People's Republic of China
South Korea
Sweden
VDE
IMQ
METI
KEMA
NEMKO
COC
EK
SEMKO
EANSW
OVE
CEBC
CSA
DEMKO
FIMKO
UTE
4
1
1
5
3
1
1
1
1
1
2
1
1
1
1
Switzerland
Taiwan
The United Kingdom
The United States
SEV
BSMI
BSI
UL
1
2
1
4
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2.
The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5.
The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
158 Chapter 15 Power cord set requirements
16 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle .
159
Index
A
AC adapter, spare part numbers
accessory battery connector,
antenna
audio-in (microphone) jack,
audio-out (headphone) jack,
B
backups
base enclosure
base enclosure, 14-inch models
base enclosure, 15-inch models
battery
BIOS
Blu-ray ROM DVD±RW SuperMulti
DL Drive
buttons
left pointing stick 11 left TouchPad 11
right pointing stick 11 right TouchPad 11
C
cables, service considerations 43
caps lock light, identifying 12
card reader board
chipset, product description 1
components
Computer Setup
restoring factory settings 105,
computer setup
restoring factory settings 122
computer specifications 142, 143
connectors, service
D display
display assembly
display bezel
display enclosure, spare part
display hinge
Display Hinge Kit, spare part
display panel
display panel cable
DisplayPort, identifying 18 docking connector, identifying 18
Driver Recovery DVD,
DVD-ROM Drive
160 Index
DVD±RW Double-Layer with
SuperMulti Drive
E
embedded numeric keypad,
Ethernet, product description 4
F
fan
fingerprint reader assembly
removal 88 spare part number 39, 88
fingerprint reader board
fingerprint reader insert,
fingerprint reader, identifying 14
flash cache
fn key, identifying 15 function keys, identifying 15
G
graphics, product description 1
guidelines
packaging 46 transporting 46 workstation 46
H hard drive
hard drive bracket
Hard Drive Hardware Kit
hard drive, identifying 19, 21
heat sink
HP Recovery Disc Creator, using
HP Recovery partition
checking for presence 137 using for recovery 137
I integrated webcam light,
internal microphones, identifying
J jacks
audio-in (microphone) 18 audio-out (headphone) 18 network 18
K keyboard
keypad
keys
L
latches, service cover release 19,
lights
M mass storage device
memory card reader, identifying
memory module
microphone
microphone (audio-in) jack,
microphone module
mini-card SSD
N
O operating system, product
optical drive
P
plastic parts, service
Plastics Kit
Index 161
pointing device, product
ports
power button board
power connector, identifying 18
power cord
power requirements, product
processor
product description
pointing device 6 ports 6 power requirements 6
R
recovery media, using for restore
recycle
removal/replacement
remove everything and reinstall
reset
computer 131, 141 steps 131, 141
restoring the hard drive 129, 137
RJ-45 (network) jack, identifying
RJ-45 flat spring, illustrated 32
RTC battery
Rubber Kit, spare part numbers
S
Screw Kit, spare part numbers
security cable slot, identifying 17
security, product description 6
service considerations
cables 43 connectors 43 plastic parts 43
service cover
service cover release latch 19, 21
serviceability, product description
setup utility
restoring factory settings 105,
SLED remove everything and reinstall
slots
security cable 17 smart card 17 smart card slot 17
solid-state drive
speaker assembly
specifications
system board
T
top cover, spare part numbers
TouchPad
TouchPad zone
U
162 Index
V
VGA/USB board
W
webcam 10 webcam light, identifying 10
webcam module
webcam/microphone module
Windows
remove everything and reinstall
Windows 7 operating system DVD
Windows 7 operating system media
Windows 8 operating system
Windows button, identifying 15
Windows Startup Repair, using
wireless antenna
Wireless Antenna Kit, spare part
wireless antennas, identifying 10
wireless, product description 5
WLAN module
WWAN module
Index 163
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Key Features
- Keyboard
- EliteBook 840 G1, EliteBook 850 G1, ZBook 14
- Black