On-Screen Guide 2.0 User Guide

On-Screen Guide 2.0 User Guide
On-Screen Guide 2.0
User Guide
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Welcome to XFINITY ® TV
CONGRATULATIONS!
Congratulations and welcome to XFINITY® TV from Comcast. XFINITY gives you TV your way. Watch what
you want anytime and anywhere with over 60,000 On Demand shows and movies available on your TV, and
now online. Catch up on the latest episodes and full seasons of your favorite shows, or find the latest hit
movies, kids programming, music and more.
This guide provides you with detailed information on how to use and enjoy your new XFINITY TV service.
From Search tools to Parental Controls to Favorites, you have a variety of features available for exploring the
entertainment universe.
In addition:
• Enjoy XFINITY On Demand — catch up on past seasons of your favorite shows, and watch many of the
latest movies available same day as DVD, 28 days before Netflix and Redbox.
• Visit xfinityTV.com — create a Watchlist to keep track of movies, shows and exclusive extras you only get
with XFINITY.
• Download the XFINITY ™ TV app — preview what’s On Demand, check out TV Listings and watch your
favorite On Demand movies from anywhere.
Thank you for choosing XFINITY TV!
If the guide displayed and features discussed in the following pages of this guide do not represent
the on-screen guide you see on your television, call Comcast customer service at 1-800-XFINITY or
visit comcast.com/welcome to download a user guide for your area.
Table of Contents
Using Your Remote Control. . . . . . . . . . . . . . . . 3
Using Your On-Screen Guide . . . . . . . . . . . . . . 4
Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . 4
TV Listings. . . . . . . . . . . . . . . . . . . . . . . . . 4
My Guide . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Program Information. . . . . . . . . . . . . . . . . . 5
SmartBar . . . . . . . . . . . . . . . . . . . . . . . . . . 5
High Definition. . . . . . . . . . . . . . . . . . . . . . . 5
Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Reminders. . . . . . . . . . . . . . . . . . . . . . . . . 6
Favorites. . . . . . . . . . . . . . . . . . . . . . . . . . . 7
XFINITY On Demand. . . . . . . . . . . . . . . . . . 8
Pay-Per-View Events. . . . . . . . . . . . . . . . . . 9
Parental Controls. . . . . . . . . . . . . . . . . . . . 10
DVR Service. . . . . . . . . . . . . . . . . . . . . . . 11
AnyRoom DVR. . . . . . . . . . . . . . . . . . . . . . 12
Help & Settings. . . . . . . . . . . . . . . . . . . . . 13
Universal Caller ID. . . . . . . . . . . . . . . . . . . 13
Advanced Features Guide . . . . . . . . . . . . 14-15
Quick Start Guide . . . . . . . . . . . . . . . . . . . . . 16
XFINITY service not available in all areas. Not all services available with all XFINITY packages. Comparisons to Comcast’s offerings prior to
recent network upgrades. XFINITY On Demand selections subject to charge indicated at time of purchase. Compatible devices required for
Mobile App features. Airtime charges may apply. Check with your carrier.
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Using Your Remote Control
3
AUX: When programmed, enables control of your DVD
player, VCR or audio device.
TV: When programmed, enables control of your TV.
Cable: Enables control of your set-top box.
Power: Turns on or off the set-top box, TV or AUX
component.
Setup: Programs your remote to control your TV, DVD
player, VCR or audio device.
All On: Turns on or off all of the devices programmed into
the remote control.
On Demand: Provides access to On Demand.
Video Controls: Control On Demand and DVR viewing —
play, pause, fast-forward, rewind and stop. In the AUX
mode, these buttons will control a VCR or DVD player.
My DVR: Displays the DVR Menu options.
Instant Replay: Jumps back 15 seconds within a
program with DVR service.
Live: Skips forward to the live point of a program with
DVR service.
: Provide short-cuts to program functions including
sort, filter, search or change day.
Page Up/Down: Display the next or previous page of
program listings. Jump to the next or previous “skip to
tick” point in an On Demand or DVR program. Press page
down to confirm settings in an overlay screen.
Arrows: Navigate the on-screen guide. Left arrow to
return to previous screen.
OK/Select: Selects a highlighted item. Also displays the
Mini-Guide while watching TV.
Guide: Displays TV Listings in multiple guide views.
Menu: Enters or exits the on-screen guide menus.
Exit: Exits guide screens and returns you to viewing TV.
Info: Displays detailed program information.
Last: Returns you to the previous channel or guide screen.
Help: Shortcut to the Help Center.
FAV: Allows you to set up and view your favorite channels.
Input TV/VCR: In cable mode, this bypasses the set-top
box. In TV and AUX mode, this selects available inputs.
Swap: Jumps between two tuners so you can control the
playback of two channels.
Your remote may vary slightly from the one pictured here, but basic functions should remain the same. Some features require your remote to
be programmed for operation and may not be available in all areas.
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4
Using Your On-Screen Guide
Main Menu
The Main Menu is a portal to your guide providing access to
all your services.
1.Press
to display.
2.Use  to highlight a feature.
3.Press
to make your selection. View the submenus
for more options.
My TV
My TV provides access to all your favorite shows and
channels. You’ll find your DVR programs, favorite channels,
program reminders, On Demand saved programs and saved
searches all within one central location.
TV Programs
White
Movies
Purple
Sports
Green
Kids Programs
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Light Blue
TV Listings
1.To access TV Listings, press
.
2.When viewing TV Listings, press
to toggle between
four viewing options:
• Standard Guide: TV Listings with a video window of the
currently tuned channel.
• Channel Guide: TV Listings by time for a specific
channel.
• Max Guide: A full-screen of TV Listings.
• Mini-Guide: A partial-screen of TV Listings over video
of the currently tuned channel.
3.Press
to access the Change Day option. This will allow
you to view programs on a future day making it easy to
schedule future recordings or set reminders for programs
you don’t want to miss. Press
to filter listings to just
show HD channels, movies, sports programming and more.
4.Press to view TV Listings one page at a time, or
  to navigate through the listings. To quickly jump
forward or backward in 24 hour increments, press
or
on your remote.
. If the program is on
5.Highlight a program and press
at a later time, the Program Information screen will display
with more options.
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Using Your On-Screen Guide
5
My Guide
You can create your own personalized view of the guide and
choose your preferred layout, font size, channel filters and
more.
1.Select Help & Settings from the Main Menu, Settings and
then My Guide Settings.
2.Highlight and select My Guide to turn On.
3.Select each My Guide option to change from the default
settings.
Your My Guide will be the first view you see when you press
the
button, followed by the other four viewing options.
Program Information
Press
while browsing TV Listings to review information
about the program and record, watch, save to your favorites
and more.
SmartBar
Press
on your remote while watching live TV to display
the SmartBar, which provides a brief program description
and shortcuts to helpful options like Watch in HD, Parental
Controls and more.
• Press to quickly move the SmartBar to the top of
the screen to avoid interference with program provider
“tickers” on the bottom of your screen. Press to move
the SmartBar back to the bottom.
High Definition
If you have a high-definition (HD) television, you can enjoy
HD programming with an HD-capable set-top box.
• From the TV Listings menu, view HD programs by
selecting the HD guide.
• Select
on your remote to filter the listings menu to only
show HD programs.
• If you are watching a program in standard-definition (SD),
and the same program is airing in HD on another channel,
a Watch In HD icon will display on the Smart Bar. By
pressing
you can tune directly to that HD channel.
HD programming is limited to the programming provided to Comcast in HD format by the programming provider. Monthly HD equipment
charge applies. Certain services are available separately or as a part of other levels of service. Basic service is required to receive other
levels of service.
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Using Your On-Screen Guide
Search
The search feature makes it easy to find programs you are
interested in — whether on TV or On Demand, airing now
or later.
• Browse categories by movies, TV shows, sports, kids and
more. Select categories for more specific genres.
• Search by specific title, personality or genre.
• Search Results are organized into folders when there is
more than one result for a particular search term.
Tip
You can sort listings by time, title, channel or network by
pressing
on your remote. Narrow your sort further by
pressing
to filter your results by HD or premium channels.
Saved Searches
TV Listings and On Demand programs are updated daily. You
can save a search and run it later without having to spell out
the search term again.
1.To run Saved Searches, go to My TV in the Main Menu
and select Saved Searches.
2.Use   to highlight a saved search and press
to
view your options.
Reminders
Set recurring reminders for programs that interest you.
1.Press
and select Remind Me. Follow the prompts
to set or cancel a reminder from the Program Information
screen.
2.A reminder will appear at the bottom of your TV screen a
few minutes before the program begins.
3.When the reminder alert appears, press
to tune to
the program;
to snooze.
4.To access your list of reminders, press
then My TV
and select Reminders.
Tip
You can program your TV to automatically tune to the
program you want to watch by selecting Auto-Tune when
setting a reminder.
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Using Your On-Screen Guide
7
Favorites
Create up to 5 lists of favorite channels you watch most
often.
1.From the Main Menu select My TV, Favorite Channels and
Create New List.
2.To name your list, use   to navigate the on-screen
keypad. Press
to select each letter and then select
Next.
3.To add a channel to your Favorite List, use  to highlight
a channel and press
. The
icon will turn pink
when your favorite channel is selected.
4.To exit, press
or
on your remote.
5.To access your Favorites, press
while viewing TV
Listings then use the  to scroll through your Favorite
Channels. To view additional Favorite Lists created,
continue to press .
6.To exit, press
.
Favorites Options
Access Multiple Favorite Lists — To access your Favorites while watching a TV program,
simply press
on your remote and choose the desired Favorite List.
Add or Delete Favorite Lists — From the Main Menu select My TV and Favorite Channels. To
delete a list, select the list then Delete this List. To add a list, select Name this List, and select OK to
confirm.
Add or Remove Favorite Channels — Select the Favorites List you wish to update. Use  to
highlight the channel you wish to add or remove and press
.
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Using Your On-Screen Guide
XFINITY On Demand
1.Press
or tune to Channel 1.
2.Use  to select a category, or select Top Picks to
browse movie posters for the latest new release movies.
3.Highlight a movie or program listing and press
.
Select movie posters to access a Quick Look menu that
provides several options such as Preview, Rent and
Get more info. Programs added in the last seven days
will display as
. Programs in their last seven days
will display an end date. To find out exactly how long a
program will be available, press
to view the program
information.
4.Select Watch or Rent. To watch a free preview before you
purchase the program, select Preview.
On Demand Search
You can easily find On Demand programs by pressing
on
your remote and entering a search term using the on-screen
keyboard.
Controlling On Demand
• Press
to play, to stop and
to pause.
• Skip-to-tick — Allows you to skip ahead or skip back to
the next segment in the program by pressing .
• Drag and Drop — Alternatively, hold
or
down to
quickly move ahead or back in a program. Release when
the line on the status bar reaches your desired location.
• Minute Jump — Jump ahead or jump back a specific
number of minutes by entering a number using your
remote and then pressing
or
.
XFINITY On Demand programming and services not available in all areas. Programming subject to change. On Demand selections subject to
charge indicated at time of purchase. Some Help & Services programs may show a minimal transaction charge that is immediately credited
back to your account. Program availability subject to service level. Monthly fees and subscription service fees may apply. Certain services
are available separately or as part of other levels of service. Basic service is required to receive other levels of service.
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Using Your On-Screen Guide
9
Pay-Per-View Events
1.From the Main Menu, select Search and then scroll to
select Pay-Per-View Events.
2.Highlight the program you wish to watch and press
.
Then select Buy and then Order from the confirmation
screen.
3.Press
to return to watching TV or
to return to
the Main Menu. A reminder is automatically set when a
program is ordered.
4.To cancel a Pay-Per-View order, select Search from the
Main Menu and then Pay-Per-View Events. Highlight
Cancel Order and press
.
XFINITY On Demand Options
Upgrade Your Service — Upgrade to an On Demand package right on your TV screen. The
indicates On Demand programs that are part of a package you currently do not subscribe to.
Simply follow the on-screen prompts to upgrade your XFINITY TV service and get immediate access to
subscription On Demand content.
Prevent Unauthorized Orders — Parental Controls can be used with On Demand. To restrict
viewing of certain content, refer to the Parental Controls section or visit comcast.com/parentalcontrols
for more information.
On Demand Saved Programs — When you stop a program, most shows are saved for up to
48 hours, however, most programs under 20 minutes are not saved. To access, go to My TV and select
Saved Programs, highlight the program and view the program information to make your selection.
AnyRoom® On Demand — Everything within Saved Programs is available on ALL the set-top
boxes in your home. You can start watching a program in one room, stop, and resume watching in
another.
Pay-Per-View programming not available in all areas and is subject to charge indicated at time of purchase.
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Using Your On-Screen Guide
Parental Controls
Comcast provides tools so you can prevent your kids from
seeing programs you don’t want them to watch. You can
block specific channels, titles or shows; hide adult titles;
and prevent your children from purchasing programs without
your consent. For more information, visit comcast.com/
parentalcontrols or call 1-866-781-1888.
1.From the Help & Settings menu, select Parental Controls
to access the Parental Controls Dashboard and see all
available options.
2.Setting locks for the first time, you will be prompted to
create a Locks Personal Identification Number (Locks
PIN).
3.Use the   to choose your selections — including
locks by Movie Rating, TV Rating or Channel — and press
. A Lock icon will appear next to the ratings you
locked, as well as the ratings that are more restrictive.
4.Set Parental Controls while watching a program or
channel you wish to lock by pressing
and selecting
Parental Locks.
Tip
To set Parental Controls quickly, set Movie Rating and TV
Rating Locks. These locks block both On Demand and TV
programming — they are perhaps the most comprehensive
locks available in the guide. If you forget your Purchase
PIN or Locks PIN, call Comcast customer service at
1-800-XFINITY to reset.
Parental Control Options
PIN Manager — The Locks PIN and Purchase PIN allow you to restrict unauthorized orders of
On Demand programs and Pay-Per-View Events. The Locks PIN allows you to lock programming. Master Locks — Remove all locks or temporarily deactivate locks.
Movie Rating Locks — Restrict access to TV and On Demand movies with specific ratings.
TV Rating Locks — Restrict access to shows with specific TV ratings.
Channel Locks — Block the access to specific channels within the on-screen guide. Hide Titles — Replace the program titles of mature audience programs rated Adult or TV-MA within
the on-screen guide with the words “Adult Programming” or “TV-MA Programming.”
Title Locks — Restrict access to specific programs regardless of the channel the program is on.
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Using Your On-Screen Guide
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DVR Service
Record your favorite shows and watch them whenever you
want.
• Press
while watching live TV, or while in TV Listings or
search results, to quickly set a recording.
• To view additional recording options or settings, press
and select Record.
Watch a DVR recording
1.Press
and select My Recordings.
2.Highlight a program and press
.
3.Select Play to begin.
Controlling DVR
• Press
to play, to stop and
to pause.
• Skip-to-tick — Allows you to skip ahead or skip back to
the next segment in the program by pressing .
• 4 Speed Fast-forward and Rewind — Press
to
rewind,
to fast-forward; press up to 4 times to
increase the speed.
• Drag and Drop — Alternatively, hold
or
down to
quickly move ahead or back in a program. Release when
the line on the status bar reaches your desired location.
• Minute Jump — Jump ahead or jump back a specific
number of minutes by entering a number using your
remote and then pressing
or
.
DVR Options
Record a Series Program — Record a TV series automatically through the Program Information
screen. Select Record this Series to set your series recording options.
Record in HD — When scheduling a recording of a standard-definition program that is also airing
in HD, you’ll be given the option to record the HD version instead. Simply select the HD option to
confirm.
Swap Between Two Programs — Press
to switch between two programs. Rewind what
you have missed or fast-forward from where you have paused. If you switch between the two programs
without using the Swap button, you will lose the buffer.
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Using Your On-Screen Guide
AnyRoom DVR
With AnyRoom DVR you can view recordings across all your
networked TVs. Finish watching a recording in one room that
you started in another. Your AnyRoom DVR is the primary
DVR outlet that provides full access to the DVR features of
your on-screen guide and is linked to all the networked settop boxes in your home.
• DVR features such as the ability to schedule or delete
a recording, change recording options, slow-motion
functionality or the control of live TV are controlled
through the primary DVR.
• The networked set-top boxes allow you to sort and view
completed recordings and recordings already in progress.
Plus play, fast-forward, rewind, pause, skip ahead or skip
back while watching your recordings.
Accessing AnyRoom DVR
AnyRoom DVR Service allows you to watch different
recordings on different TVs simultaneously. The features
like skip ahead, fast-forward, pause and rewind give you the
same control no matter what TV you are viewing from.
1.To view recordings from your primary DVR, press
on your remote and select My Recordings. Or, from the
networked set-top box, simply press
, and a list of
your recorded programs will be displayed.
2.Highlight a recording and press
to play or view
options.
DVR Manager
Schedule your DVR recordings from any computer or mobile
device with an Internet connection.
1.To get started, go to xfinity.com/mydvr.
2.Once activation is complete, go to xfinity.com/tv and
select TV Listings to find and record programs.
DVR service requires an XFINITY TV subscription and DVR set-top box. Monthly DVR service fee applies. DVR service is required for DVR
Manager. Features not available in all areas. Call 1-800-XFINITY for details.
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Using Your On-Screen Guide
13
Help & Settings
Select Help & Settings from the Main Menu or press
from your remote to access the Help Center, which provides
you with feature information, Quick Tips, Icon Legends
and FAQs to help you get the most out of your XFINITY TV
service.
Select Settings to create a customized My Guide, adjust
video/audio settings, turn on closed captioning, change the
language of your guide and more.
Universal Caller ID
With XFINITY® Voice, TV and Internet, you can get the
convenience of Caller ID on your TV.
1.A notification banner will display on your TV when an
incoming call is received. To close the banner, press
on your remote.
2.To change Caller ID settings, press
and select Help
& Settings and then Caller ID. Use the   to navigate
and make your selection.
3.Visit comcast.net/callerid to find out if your level of service
and equipment qualify to receive Caller ID to the TV.
Settings Options
General Settings — Change the language of your on-screen menus and adjust settings for TV
Listings, the SmartBar, Screen Saver and more.
My Guide Settings — Customize the appearance and behavior of your guide by selecting
My Guide Settings from the Settings Menu. Choose the layout of your guide, the listings and channels
you want displayed, row height, and if desired, the channel you’d like to see listed first in the guide.
Video Settings — To select the format and resolution that best matches the capabilities of your
TV, select Video Settings from the Settings Menu. Use   to highlight TV Format and press
Then highlight a video resolution in the dialog box and select OK. Confirm you want to change the
resolution by selecting Yes.
.
Audio Settings — Change the audio language of your channels and programs and adjust audio
output settings. The Audio output setting allows you to specify the digital audio format to be delivered.
Select Audio Output from the Audio Settings Menu to access. Set the audio output accordingly as
options may vary. Select OK in each dialog box to confirm.
DVR Settings — Turn on or off DVR Settings such as the Live program notification, Clipping, DVR
folders and Overshoot protection.
Closed Captioning — To activate, select Closed Captioning from the Settings Menu. Use  
to highlight the Closed Captioning setting and press
. Highlight Channel default in the dialog box
and select OK. If you want to further customize your Closed Captioning experience, select Custom.
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14
Advanced Features Guide
My Guide Customization
You can create your own personalized view of the guide and
choose your preferred layout, font size, channel filters and
more. You’re My Guide will be the first view you see when
you press
followed by the other four viewing options.
1.Select Help & Settings from the Main Menu, Settings and
then My Guide Settings.
2.Highlight and select My Guide to turn On.
3.Select each My Guide option to change from the default
settings.
Font Size
The default font size of your TV Listings is Medium. To make
the font size larger or smaller, access the Help & Settings
menu and select Settings, then General Settings. Select
Guide font size, choose your size and select OK.
Day + / Day – Shortcut
To quickly jump forward or backward in 24 hour increments,
press
or
on your remote while in the TV Listings
grid. Viewing listings in the current time slot on a future
day makes it easy to schedule recordings or reminders for
programs you don’t want to miss.
One-Touch DVR Options
Record, play or delete your recordings all with one-touch of
a button on your remote.
• Press
while in the TV Listings grid or search results to
set a recording.
• Press
to quickly play a highlighted recording in your
My Recordings list.
• Press to delete a highlighted recording in your My
Recordings list.
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Advanced Features Guide
15
My TV Reminders List
View and manage a list of all the reminders you’ve set by
pressing
on your remote. Select My TV and then
Reminders.
Moving the SmartBar
To quickly move the SmartBar to the top of the screen and
avoid interference with program tickers on the bottom of the
screen, press . To move the SmartBar back to the bottom
of the screen simply press . You can also change the
position of the SmartBar from the General Settings Menu in
Help & Settings.
Quick Confirm
When an overlay screen appears in the guide, you can
quickly confirm your selections by pressing on your
remote. This prevents you from having to scroll through the
options.
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Quick Start Guide
Remote Buttons — Quickly filter, sort, or search.
• The
and
buttons on your remote act as handy shortcuts, giving you options to filter
or sort listings or search for programs.
• Look at the bottom of each guide screen to learn what
and
options are available for a
particular feature.
Guide Views — Multiple ways to view TV Listings.
• Press
to toggle through four different views of TV Listings.
• While viewing TV Listings, press
to change the day making it easy to schedule future
recordings or reminders for programs you don’t want to miss.
• If you have multiple Favorite Lists, press
on your remote and choose the desired
Favorite List.
• Customize the look and feel of your guide view using the My Guide feature listed under
Help & Settings.
My TV — One central location for all your favorite shows and channels.
• Press
and select My TV to quickly access all your DVR recorded programs, favorite
channels, reminders, On Demand saved programs and searches all within one central location.
Search — Find shows on TV or On Demand.
• Press
and select Search to browse categories or search by title, personality or genre.
• Press
to sort or filter search results.
• Results are organized into folders when there is more than one result for a search term.
• Save your search and run it again later by going to My TV and selecting Saved Searches.
High-Definition — Lots of ways to find HD programming.
• Press the
button on your remote and filter the listings by pressing the
button and
selecting “only HD.”
• Select the Watch in HD button on the SmartBar to watch the HD version of a program.
• Filter search results or My Recordings by pressing the
button on your remote and
selecting “only HD.”
• When scheduling a recording for a standard-definition program, you’ll be given the option to
record the HD version if available.
DVR — Record your favorite shows and watch them anytime.
• Go to xfinity.com/mydvr to schedule DVR recordings from any computer or mobile device.
• Delete multiple recordings from your recordings list by simply selecting the check box next
to the recordings you want to delete.
• Pause any program for up to 30 minutes.
• Easily resolve recording conflicts and decide what you want to record by choosing from a list
of all conflicting programs.
DVR and On Demand — Control how you view your programs.
• Press
to play, to stop and
to pause.
• Skip-to-tick — Allows you to skip ahead or skip back to the next segment in the program by
pressing .
• Drag and Drop — Alternatively, hold
or
down to quickly move ahead or back in a
program. Release when the line on the status bar reaches your desired location.
• Minute Jump — Jump ahead or jump back a specific number of minutes by entering a
number using your remote and then pressing
or
.
• 4 Speed Fast-forward and Rewind with DVR — Press
to rewind,
to fast-forward;
press up to 4 times to increase the speed.
Please refer to xfinity.com for products available in your area. Comcast installation services are subject to Comcast’s
applicable charges. Comcast continues to bring you a variety of ways to enhance your entertainment experience.
Go to comcast.com/support for more information. Certain services are available as part of other levels of service.
© 2011 Comcast. All rights reserved.
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