join.me FAQ – How do I start a meeting?

join.me FAQ – How do I start a meeting?
join.me FAQ – How do I start a meeting?
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Getting started >
What's new?
How do I start a meeting?
Getting started
Apps for desktop and mobile
On a PC or Mac, go to the join.me website and click Share. More precisely, click the big orange button next to the word Share.
Your meeting
Joining a meeting
Security
Pro features
Pricing, billing, legal
The join.me application will download and run, then your screen will be ready to be shared.
Troubleshooting
join.me API
How do I know join.me has started? You’ll see this on your desktop. We call it the join.me toolbar. More specifically, it's the
presenter's toolbar. If it's not visible, join.me is not running and your meeting can't start.
Start a join.me pro trial
join.me on a Windows PC
join.me on a Mac
Can't find the join.me toolbar? Maybe it's hiding. That is, if you are using more than one monitor, look for join.me on your
primary monitor. It will always start on your primary monitor, even when you launch it from a secondary monitor.
Related information
How do others join? How many?
How do I join an audio conference call?
Can I change my name when I'm the presenter?
Where can I download join.me?
It won't work!
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9/18/2012 10:52 AM
join.me FAQ – Downloading join.me
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9/18/2012 10:52 AM
join.me FAQ – Downloading join.me
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Top 10 FAQs
Apps for desktop and mobile >
What's new?
Where can I download join.me?
Getting started
Apps for desktop and mobile
Your meeting
Everything you need to start a meeting is downloaded when you click share on the join.me website, but you can also install
our convenient desktop app to use join.me without a browser.
Joining a meeting
Security
Pro features
Download the app now
Download the join.me desktop app so you can start a meeting without a browser.
Pricing, billing, legal
Troubleshooting
join.me API
Apps for sharing and joining:
For Windows (.msi)
For Mac (.zip)
Start a join.me pro trial
Apps for joining:
For iPhone, iPad, iPod touch
For Android
Or download the desktop app after a meeting
When you end a meeting by closing the toolbar, you will be asked if you want to keep join.me on your desktop. That's our
special way of saying "Do you want to download and install the join.me desktop app?"
Just click the checkbox and exit your meeting. The desktop app is downloaded and installed.
After installation, look for the join.me icon. Click it to launch the desktop app.
What's the desktop app?
Once you download and launch join.me, you'll see what we call the desktop app. Use it to start or join a meeting. It's like
using the join.me website, but without a browser.
free app, pro app
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join.me FAQ – How do others join? How many?
https://join.me/welcome/webhelp/joinme/join.me/jm_faq_join.html#top...
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Top 10 FAQs
Getting started >
What's new?
How do others join? How many?
Getting started
Apps for desktop and mobile
There are a few easy ways to join, depending on what kind of device the participant is using. Up to 250 people can join.
Your meeting
Joining a meeting
Security
Participants on a PC or Mac go to join.me and type the multi-digit code or "personal link" in the join box. We’ll add the dashes.
The big green button gets them in. That's it. Nothing to download. No account required.
Pro features
Pricing, billing, legal
Troubleshooting
join.me API
Anyone running Flash Player 10 and one of the following browsers can join a meeting: Internet Explorer 7 or above, or the
Start a join.me pro trial
latest Firefox, Chrome, Safari.
Tip: Folks on an Android device or iPad/iPhone can join your meeting. All they need is the join.me mobile viewer and your
meeting code or personal link.
Tip: Participants can even type the digits directly into the browser address bar.
How many people can join.me?
The participant limit is 250 for all meetings, free or pro.
Is there a way to join without using the website?
Anyone on a PC or Mac can download the desktop app. Use it to start or join a meeting. It's like using the join.me website,
but without a browser.
Participants will be asked if they want to download the desktop app when they leave a meeting.
free app, pro app
Related information
Participants are getting an “Invalid Code” message!
Can I use join.me on an iPad, iPhone, iPod touch?
Can I use join.me on an Android device?
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9/18/2012 10:53 AM
join.me FAQ – Presenter swap
https://join.me/welcome/webhelp/joinme/join.me/jm_faq_presenterswitc...
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Top 10 FAQs
Pro features >
What's new?
Can I swap presenter? Can I let someone else show me their
screen?
Getting started
Apps for desktop and mobile
Your meeting
Joining a meeting
Security
You can pass the presenter role to any participant who is on a PC or Mac.
Important: join.me pro is required – paid or trial.
Pro features
Pricing, billing, legal
How do I make the switch?
Troubleshooting
1. Click the Participants button.
join.me API
2. Click
Presenter swap next to any viewer. The little guy on the icon
is holding a pen or pointer, like folks used to
hold when presenting the old fashioned way. Or maybe it's a piece of chalk (dust-free). Or maybe it's a martini.
Start a join.me pro trial
Important: You can't offer the presenter role to anyone joining on a mobile device (iPad/iPhone or Android). That's why we
don't show the swap button next to their name. Only folks on a PC or Mac can become presenter.
Once the participant accepts the presenter role, your join.me toolbar turns green and a window opens showing the new
presenter's screen.
Why did I turn green?
Because join.me is color coded.
Green toolbar is for viewers (as in "Oh, I'm only viewing, so I can sneak a peek at my email")
Orange toolbar is for presenters (as in "Oh, I'm presenting again")
When you turn green, someone else turns orange. So don't be surprised if the person who accepted the presenter role says
"Holy Moley, I just went orange." Just tell them to take a deep breath and enjoy the limelight.
Can a participant ask to become the presenter?
Yes. Here's how it works from the viewer's toolbar:
Important: To become presenter, the participant must be running join.me on Windows or a Mac. Anyone who joined using the
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join.me FAQ – Presenter swap
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Flash viewer (that's the normal green viewer interface), will be prompted to download and run the desktop app. The message
says Download the join.me desktop app to become presenter. If they don't download the app they can't become
presenter.
How does the new presenter hand back the presenter role?
To hand back, or hand off, the presenter role:
1. Click the Participants button.
2. Click
Presenter swap next to any viewer.
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9/18/2012 10:53 AM
join.me FAQ – Sharing control
https://join.me/welcome/webhelp/joinme/join.me/jm_faq_othercontrol.h...
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Top 10 FAQs
Your meeting > Sharing control of your screen >
What's new?
Can I let others take control of my machine?
Getting started
Apps for desktop and mobile
You can let one participant at a time control your screen.
Your meeting
Joining a meeting
Security
Tip: Want to help someone use their computer? Go pro and use presenter swapping.
How do I share?
Pro features
Pricing, billing, legal
Option 1
Troubleshooting
To share control, click the mouse button and then select a viewer.
join.me API
Start a join.me pro trial
Option 2
Or you can share control from the list of participants. Just click the small mouse button next to any viewer.
You can still control your own screen. That’s why we call it “share control.”
Note: You can't share with participants who are on a mobile. They can only view.
How can I tell who has control?
When someone else has control, the mouse button changes color and an X is shown on the mouse icon for the viewer with
control.
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join.me FAQ – Sharing control
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9/18/2012 10:54 AM
join.me FAQ - Can I share a specific window?
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Pro features >
What's new?
Can I share a specific window?
Getting started
Apps for desktop and mobile
Yes, pro subscribers can choose which window to share. Everything else on your screen is hidden. It's called window sharing.
Your meeting
Joining a meeting
Security
Important: join.me pro is required – paid or trial.
How do I choose what to share?
Pro features
Pricing, billing, legal
Click Choose what to share each time you want to change what you're sharing.
Troubleshooting
join.me API
Start a join.me pro trial
Important: When sharing a window, you can't share control. Share your entire screen to be able to share control with a
participant.
Move your mouse to the window you want to share. Once it has an orange outline, click to share.
To choose a different window or select your entire screen instead, click Choose what to share again.
9/18/2012 10:54 AM
join.me FAQ - Can I share a specific window?
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What happens if I cover my shared window?
If you cover your shared window, you don't need to worry about exposing anything you don't want to show. Viewers never see
the item that is covering your shared window:
Viewers on a Mac or Windows 7/Vista computer see your shared window, even when it is covered
Viewers using XP or Windows 7/Vista without Aero will see a dark box on top of the covered part of your shared window
This is what you see when your shared window is covered by another window.
What happens if I close or minimize my shared window?
Viewers will see a static image of your screen. To keep things moving, you should bring the window back, or choose a new one
by clicking the Choose what to share button again.
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+1.877.251.8373 [email protected]
9/18/2012 10:54 AM
join.me FAQ – How do I join an audio conference call?
https://join.me/welcome/webhelp/joinme/join.me/jm_faq_telnumber.htm...
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Top 10 FAQs
Your meeting > Audio >
What's new?
How do I join an audio conference call?
Getting started
Apps for desktop and mobile
Your meeting
You can join the audio part of any meeting by internet (VoIP) or mobile app. During meetings hosted by a pro subscriber, you
can also join by phone.
Joining a meeting
Security
Pro features
Join by internet
join.me allows you to call into an audio conference from your computer using free Voice over IP (VoIP) technology.
Pricing, billing, legal
Troubleshooting
1. Click the telephone.
join.me API
2. Under Join by internet, click connect. Participants may need to download the join.me app before they can connect.
Start a join.me pro trial
Internet calling tips:
It's best to use a headset when joining via the internet – headsets pick up less background noise and help prevent echo
and feedback.
Run an audio test so you'll get a sense of how it performs – check your sound settings using the audio settings option.
You may want to turn off music, videos, small children, and other stuff that could interfere with your call.
Join by phone
Each time a pro subscriber starts a join.me meeting we enable a conference line. Use it during your meeting or not. It's your
choice. The join.me conference telephone line is not a toll-free number.
The conference number and conference ID are available on the telephone tab for both the organizer and participants:
1. During a meeting hosted by a pro subscriber, click the telephone.
2. Click Join by phone.
3. Dial the number and then the conference ID when prompted.
Remember: With unified audio, all participants join the same conference regardless of how they join: internet, phone, mobile
app – everyone joins the same call.
Are there additional fees for using the conference line?
Anyone dialing into the conference line may be charged by their telecom service provider according to their calling plan.
Join by mobile app
Apps for desktop and mobile
Related information
What's unified audio?
I can't get into the conference call!
I'm the organizer. What can I do during the audio conference call?
I'm a participant. What can I do during the conference call?
How do I turn off the chime? How do I mute callers?
Does join.me offer international conference numbers?
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9/18/2012 10:55 AM
join.me FAQ – Pricing
https://join.me/welcome/webhelp/joinme/join.me/jm_faq_cost.html#topi...
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Top 10 FAQs
Pricing, billing, legal >
What's new?
How much does join.me cost?
Getting started
Apps for desktop and mobile
join.me is free, unless you go pro. Check the current pro prices at join.me/buy.
Your meeting
Joining a meeting
That's join.me/buy to see the latest prices for monthly or yearly pro subscriptions.
Security
Contact us about pricing for more than 20 seats or non-profit pricing. Email [email protected] or call +1.877.251.8373 (US toll
Pro features
free).
Pricing, billing, legal
Troubleshooting
join.me API
What's free?
join.me free allows you to hold an unlimited number of meetings with up to 250 participants per meeting. You can chat with
participants, transfer files, join the audio part of any meeting by internet (VoIP), and allow participants to control your computer.
Start a join.me pro trial
What's pro?
join.me pro gives you everything free does, plus these premium meeting tools:
window sharing
presenter swapping
meeting lock
unified audio
international conference numbers
Plus customization options:
personal background
personal link
Plus management tools:
meeting scheduler
presenter (user) management
Are there additional fees for using the conference line?
Anyone dialing into the conference line may be charged by their telecom service provider according to their calling plan.
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9/18/2012 10:55 AM
join.me FAQ – Start a pro trial
https://join.me/welcome/webhelp/joinme/join.me/c_joinme_aboutpro.ht...
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Top 10 FAQs
Pro features >
What's new?
What's join.me pro?
Getting started
Apps for desktop and mobile
Pro is our premium service. Go pro if you want to swap presenters, share a specific window, lock your meetings, schedule
Your meeting
meetings, personalize join.me, add users to your account, get unified audio for conference calls, or dial in with an international
Joining a meeting
number.
Security
Pro features
join.me free allows you to hold an unlimited number of meetings with up to 250 participants per meeting. You can chat with
participants, transfer files, join the audio part of any meeting by internet (VoIP), and allow participants to control your computer.
Pricing, billing, legal
Troubleshooting
join.me API
join.me pro gives you everything free does, plus these premium meeting tools:
window sharing
presenter swapping
Start a join.me pro trial
meeting lock
unified audio
international conference numbers
Plus customization options:
personal background
personal link
Plus management tools:
meeting scheduler
presenter (user) management
Excited? Start a join.me pro trial
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9/18/2012 10:55 AM
join.me FAQ – Security
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Security >
What's new?
Is join.me secure?
Getting started
Apps for desktop and mobile
Your meeting
Yes. join.me uses 256-bit SSL encryption. That's the same technology used by online banks and shopping sites – in fact, by
anyone who cares about online security.
Joining a meeting
Security
Pro features
Can anyone at join.me see my meeting data?
Absolutely not. No images, files, or data shared during your meetings are stored on our servers.
Pricing, billing, legal
Troubleshooting
How do I make join.me as secure as possible?
join.me API
Encryption is the same with both free and pro, but with a pro subscription you can use the meeting lock for added control over
how folks join your meetings.
Start a join.me pro trial
Questions from the IT guys
IT professionals managing lots of computers in big organizations have asked questions like these:
Can I set up an IP filter?
Can join.me be run in a gated environment?
Can I set password requirements for join.me users in my organization?
Can I set join.me to time out?
The answer is no.
What port does join.me use? join.me uses port 443 – that's why you see https://join.me in your browser. S as in secure.
Need some extra insight? Read the join.me architecture whitepaper or drop us a note at [email protected]
Related information
Can I lock my meetings? Where is the lock?
Can a viewer connect when I don't want them to?
I don’t want anyone to see my screen yet! How do I pause?
How do I remove someone from my meeting?
Copyright © 2010-2012 LogMeIn, Inc. All rights reserved.
+1.877.251.8373 [email protected]
9/18/2012 10:56 AM
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