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HP ProBook 640 G1 Notebook PC
HP ProBook 645 G1 Notebook PC
HP ProBook 650 G1 Notebook PC
HP ProBook 655 G1 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for HP authorized service providers only.
© Copyright 2013 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard
Company under license. Intel and Core are
U.S. registered trademarks of Intel
Corporation. AMD is a trademark of
Advanced Micro Devices, Inc. Microsoft and
Windows are U.S. registered trademarks of the Microsoft group of companies. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: November 2013
Document Part number: 728342-001
Product notice
This guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions of Windows 8. This computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality.
See http://www.microsoft.com
for details.
Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User
License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a refund subject to the refund policy of your place of purchase.
For any further information or to request a full refund of the computer, please contact your local point of sale (the seller).
Safety warning notice
WARNING!
To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
Workstation guidelines ..................................................................... 60
v
vi
Navigating and selecting in Computer Setup .................................................. 120
Restoring default settings in Computer Setup ................................................. 121
Determining the BIOS version ........................................................ 121
Downloading a BIOS update .......................................................... 122
Setting a new boot order in Computer Setup ................................. 123
Dynamically choosing a boot device using the f9 prompt ............... 124
Setting a MultiBoot Express prompt ............................................... 124
Entering MultiBoot Express preferences ........................................ 124
Using HP PC Hardware Diagnostics (UEFI) (select models only) ................................... 125
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................. 125
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ....... 125
Navigating and selecting in Computer Setup .................................................. 126
Restoring factory settings in Computer Setup ................................................. 126
Determining the BIOS version ........................................................ 128
Downloading a BIOS update .......................................................... 128
Setting a new boot order in Computer Setup ................................. 130
Dynamically choosing a boot device using the f9 prompt ............... 130
Setting a MultiBoot Express prompt ............................................... 130
Entering MultiBoot Express preferences ........................................ 131
Using HP PC Hardware Diagnostics (UEFI) (select models only) ................................... 132
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............. 132
Using Windows operating system media (purchased separately) .................. 138
Using Windows Refresh or Windows Reset .................................................... 139
vii
viii
Creating recovery media ................................................................ 141
Using f11 recovery tools (select models only) ................................................. 144
Using Windows 7 operating system media ..................................................... 144
1 Product description
Category
Product Name
Processors
Chipset
Fusion Controller Hub
Description
HP ProBook 640 G1 Notebook PC
HP ProBook 645 G1 Notebook PC
HP ProBook 650 G1 Notebook PC
HP ProBook 655 G1 Notebook PC
● Intel® Dual Core i7-4600M 2.90-GHz processor (up to 3.6-GHz), 4.0-MB, (1600-
MHz FSB, 4.0-MB L3 cache, 37W)
● Intel Dual Core i5-4330M 2.80-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
● Intel Dual Core i5-4300M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
● Intel Dual Core i5-4200M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
● Intel Dual Core i3-4100M 2.50-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
● Intel Dual Core i3-4000M 2.40-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 37 W)
● AMD® Quad Core A10-5750M with Radeon HD 8650G Graphics (3.5 GHz/2.5
GHz; 4.0-MB L2 cache, 35W)
● AMD Quad Core A10-4600M with Radeon HD 7660G Graphics (3.2 GHz/2.3
GHz; 4.0-MB L2 cache, 35W)
● AMD Quad Core A8-5550M with Radeon HD 8550G Graphics (3.1 GHz/2.1 GHz;
4.0-MB L2 cache, 35W)
● AMD Quad Core A8-4500M with Radeon HD 7640G Graphics (2.8 GHz/1.9 GHz;
4.0-MB L2 cache, 35W)
● AMD Quad Core A6-5350M with Radeon HD 8450G Graphics (3.5 GHz/2.9 GHz;
4.0-MB L2 cache, 35W)
● AMD Quad Core A6-4400M with Radeon HD 7520G Graphics (3.2 GHz/2.7 GHz;
4.0-MB L2 cache, 35W)
● AMD Quad Core A4-5150M with Radeon HD 8350G Graphics (3.3 GHz/2.7 GHz;
4.0-MB L2 cache, 35W)
● AMD Quad Core A4-4300M with Radeon HD 7420G Graphics (3.0 GHz/2.5 GHz;
4.0-MB L2 cache, 35W)
Mobile IntelQM87
Mobile Intel HM87
AMD A76M Fusion Controller Hub (FCH)
1
Category
Graphics
Description
Switchable graphics:
● Intel HD Graphics 4600 with shared video memory
● AMD Radeon HD 8750M
Support for hybrid (switchable) graphics
Frame buffer width 128-bit
Support dual-display ports through the dock
Support for up to 4 total displays with discrete configurations (through Advanced
Docking Station)
Support AMD Eyefinity Technology (with AMD Discrete graphics)
2 Chapter 1 Product description
Category
Panel
Description
● 14.0-in full high-definition (FHD) AG UWA, SVA (1920x1080 resolution, 300 nits,
72% CG, 1.3-mm + PSR slim design eDP panel) with camera and WWAN
● 14.0-in full high-definition (FHD) AG UWA, SVA (1920x1080 resolution, 300 nits,
72% CG, 1.3-mm + PSR slim design eDP panel) with WWAN
● 14.0-in full high-definition (FHD) AG UWA, SVA (1920x1080 resolution, 300 nits,
72% CG, 1.3-mm + PSR slim design eDP panel) with WWAN
● 14.0-in full high-definition (FHD) AG UWA, SVA (1920x1080 resolution, 300 nits,
72% CG, 1.3-mm + PSR slim design eDP panel)
● 14.0-in HD AG SVA (1600x1900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP panel) with camera and WWAN
● 14.0-in HD AG SVA (1600x1900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP panel) with WWAN
● 14.0-in HD AG SVA (1600x1900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP panel) with camera
● 14.0-in HD AG SVA (1600x1900 resolution, 250 nits, 45% CG, 1.2-mm flat design eDP panel)
● 14.0-in HD AG SVA (1366x768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP panel) with camera and WWAN
● 14.0-in HD AG SVA (1366x768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP panel) with WWAN
● 14.0-in HD AG SVA (1366x768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP panel) with camera
● 14.0-in HD AG SVA (1366x768 resolution, 200 nits, 45% CG, 1.2-mm flat design eDP panel)
● 15.6-in, full high-definition (FHD), AntiGlare (AG) SVA (1920x1080 resolution,
300 nits, 60% CG, 1.2-mm slim design eDP panel) with camera and WWAN
● 15.6-in FHD AG SVA (1920x1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP panel) with WWAN
● 15.6-in FHD AG SVA (1920x1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP panel) with camera
● 15.6-in FHD AG SVA (1920x1080 resolution, 300 nits, 60% CG, 1.2-mm slim design eDP panel)
● 15.6-in (1366x768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel) with camera and WWAN
● 15.6-in (1366x768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel) with WWAN
● 15.6-in (1366x768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel) with camera
● 15.6-in HD AG SVA (1366x768 resolution) 200 nits, 45% CG, 1.2-mm flat design eDP panel)
All panels are 16:9 aspect ratio
3
Category
Memory
Flash cache
MiniCard solid-state drive
Description
Two customer-accessible/upgradable memory module slots
Support for DDR3L 1600-MHz PC3-12800 dual channel memory
Support for 16384-MB of system RAM in the following configurations:
● 16384-MB total system memory (8192-MB×2 or 4096-MB×4)
● 12288-MB Total system semory (8192-MB + 4096-MB)
● 8192-MB total system memory (8192-MB or 4096-MB×2)
● 8192-MB total system memory (8192-MB×1)
● 6144-MB Total system memory (4096-MB + 2048-MB)
● 4096-MB total system memory (4096-MB×1)
● 2048-MB total system memory (2048-MB×1)
32-GB MLC SATA-3 module (Intel Smart Response Technology (SRT)
Dedicated MiniCard slot
Support for no flash cache option
Fast Flash Standby not supported
Not available on computer models equipped with WWAN capability, a solid-state drive
(SSD), or a self-encrypted drive (SED)
Not available on computer models equipped with the Linux operating system
256-GB SATA-3 SSD
180-GB SATA-3 SSD
128-GB mSATA SSD
SSD is set as primary storage if selected; hard drive becomes secondary storage
4 Chapter 1 Product description
Category
Hard drive
Upgrade drive
Audio and video
Description
Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37in) thickness
Support for Serial ATA
Support for 3D DriveGuard hard drive protection
Support toolless removal
Support for the following hard drives:
● 1-TB, 5400-rpm, 9.5-mm
● 750-GB, 7200-rpm, 7.0-mm
● 500-GB, 7200-rpm, 7.0-mm
● 500-GB, 5400-rpm, 7.0-mm, FIPS (not available on computer models equipped with the Windows 8, Windows 7, or Windows 8 downgrade operating systems)
● 500-GB, 7200-rpm, 7.0-mm, self-encrypting drive (not available on computer models equipped with the Windows 8, Windows 7, or Windows 8 downgrade operating systems)
● 320-GB, 7200-rpm, 7.0-mm
Support for the following 6.35-cm (2.5-in) solid-state drives:
● 256-GB SATA-3 self-encrypting SSD (not available on computer models equipped with the Windows 8, Windows 7, or Windows 8 downgrade operating systems)
● 180-GB SATA-3 SSD
● 128-GB SATA-3 SSD
Support for the following 9.5-mm (.37-in) , SATA optical drives:
● Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive
● DVD±RW SuperMulti Double-Layer Drive
● DVD-ROM Drive
Support for 6.35-cm (2.5-in) 750-GB, 7200-rpm SATA hard drive in 7.0-mm (.28-in) and 9.5-mm (.37-in) thicknesses
Support for the following 6.35-cm (2.5-in) SATA III solid-state drives:
● 512-GB SSD
● 256-GB SED SSD (not available on computer models equipped with the
Windows 8, Windows 7, or Windows 8 downgrade operating systems)
Supports for no Upgrade drive option (bezel)
Stereo speakers
Dual array microphone (select models only)
HD Audio with DTS Studio sound
DTS sound+
Integrated HD 720p webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second)
Support for no webcam option
5
Category
Ethernet
Wireless
External media cards
Ports
Description
Intel I218-LM 10/100/1000 Ethernet, with Intel I218-LM Gigabit Network Connection
(select models only)
Realtek RTL8151GH-CG 10/100/1000 Ethernet (select models only)
Support for Power Optimizer
Intel Stable Image Platform Program (SIPP)
Integrated wireless local area network (WLAN) options by way of wireless module
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
● Intel 802.11 a/b/g/n 2x2 + BT 4.0 Combo Adapter
● Intel 802.11 2x2 AC + BT 4.0 Combo Adapter
● Intel 802.11 2x2 a/b/g/n + BT 4.0 Combo Adapter
● Intel 802.11 2x2 a/b/g/n
● Broadcom 802.11 a/b/g/n 2x2 + BT 4.0 LE PCIe+USB HMC WW Combo Adapter
● Atheros 802.11 b/g/n 1x1 + BT 4.0 Combo Adapter
● Atheros 802.11 b/g/n 1x1
Integrated wireless wide area network (WWAN) options by way of wireless module
(select models only)
Two WWAN antennas built into display assembly
Security provided by subscriber identify module (SIM), slot located in battery bay
Support for the following WWAN formats:
● HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
● HP lt4112 LTE/HSPA+ Mobile Broadband Module
● HP hs3110 HSPA+ Mobile Broadband Module
Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD).
● AC adapter, HP Smart
● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
● Battery (secondary)
● DisplayPort 1.2
● Docking
● RJ-45 (Ethernet)
● USB 3.0 (3 or 4)
● USB 3.0 charging (1)
● VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs. standard aspect video
6 Chapter 1 Product description
Category
Keyboard/pointing devices
Power requirements
Power requirements (continued)
Security
Description
Full-size, spill-resistant keyboard with drain and numeric keypad
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinchzoom as default
Support for Windows 8 dual-point (pointing stick with 3 pointing stick buttons plus
TouchPad with 3 TouchPad buttons)
DuraKeys
Spill Resistant with drain
TouchPad requirements:
● On/off button
● Support for 2-way scroll
● Taps enabled by default
● Gestures enabled by default:
◦
◦ 2-finger scrolling
2-finger zoom (pinch)
Support for the following AC adapters:
● 90-W, HP Smart Adapter
● 65-W, HP Smart Adapter
Support for the following batteries
● 9-cell cylindrical 100-WHr, 3.0-Ah, Li-ion battery
● 6-cell cylindrical 55-WHr, 2.8-Ah, Li-ion battery
● 6-cell cylindrical 55-WHr, 2.55-Ah, Li-ion battery
● 3-cell cylindrical 33-WHr, 2.0-Ah, Li-ion battery
Support security lock
Trusted platform module (TPM) 1.2 (Infineon; soldered down) and TPM Enhanced
Drive Lock (For the People's Republic of China and Asia Pacific countries and regions, disabled but available)
Fingerprint reader (select models only)
Integrated smart card reader
7
Category
Operating system
Description
Preinstalled:
● Windows 8.1 Professional 64-bit
● Windows 8.1 Professional 64-bit (MSNA)
● Win 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image
● Win 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit Image
● Windows 8.1 Chinese Market 64-bit
● Windows 8.1 Emerging Market 64-bit
● Windows 8.1 Multi-Language 64-bit
● Windows 8 Professional 64-bit
● Windows 8 Multi-Language 64-bit
● Windows 8 Emerging Market 64-bit
● Windows 8 CH 64-bit (available only in the People's Republic of China with
Hardware Kit)
● Windows 8 Professional 64-bit DPK with Windows 7 Professional 64-bit Image
(not supported in the People's Republic of China)
● Windows 7 Professional 64-bit
● Windows 7 Professional 64-bit MSNA
● Windows 7 Professional 32-bit
● Windows 7 Professional 32-bit MSNA
● Windows 7 Home Premium 64-bit
● Windows 7 Home Premium 32-bit
● Windows 7 Basic 32-bit
● FreeDOS 2.0
● SuSE Linux Enterprise (SLED 11) Service Pack 2, 64-bit (not available on computer models equipped with WWAN capability or Blu-ray ROM DVD±RW
SuperMulti Double-Layer Drive
Restore media-DRDVD:
● DRDVD Windows 8.1 (available with any Windows 8 localization, required for any
Windows 8.1 Professional downgrade operating system)
● DRDVD Windows 8 (available with any Windows 8 localization, required for any
Windows 8 Professional downgrade operating system)
● DRDVD Windows 7 (available with any Windows 8 or Windows 7 Professional downgrade loc)
● SRDVD SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit (available with
FreeDOS and SuSE Linux)
8 Chapter 1 Product description
Category
Operating system (continued)
Serviceability
Description
Restore media-OSDVD:
● Windows 8.1 64-bit (available only and required with Windows 8 Downgrade OS except ASIA and the People's Republic of China)
● Windows 8 64-bit (for service only)
● Windows 8 Country-Specific 64-bit (for service only)
● Windows 8 Emerging Market 64-bit (for service only)
● Windows 8 Professional 64-bit (available only and required with Windows 8 downgrade operating systems)
● Windows 7 Professional 64 -bit (available with any Windows 8 Professional or
Windows 7 Professional downgrade loc, not available in the People's Republic of China)
Certified:
● Microsoft WHQL
● SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit
Web-only support:
● Windows 8.1 Professional 64-bit
● Windows 8.1 Enterprise 64-bit
● Windows 8.1 Multi-Language 64-bit
● Windows 8.1 Emerging Market 64-bit
● Windows 8.1 Chinese Market 64-bit
● Windows 8 Enterprise 64-bit
● Windows 7 Ultimate 64-bit
● Windows 7 Ultimate 32-bit
● Windows 7 Enterprise 64-bit
● Windows 7 Enterprise 32-bit
● Windows 7 Professional 32-bit
● Windows 7 Basic 64-bit
● Windows 7 Basic 32-bit
End user replaceable parts:
● AC adapter
● Battery (system)
● Hard drive
● Keyboard
● Memory modules (2, one primary and one expansion)
● Optical drive
● SSD
● WLAN module
● WWAN module
9
2 External component identification
Display
NOTE: Your computer may look slightly different from the illustration in this section.
(3)
(4)
(5)
Component
(1) WLAN antennas (2)*
(2) WWAN antennas (2)* (select models only)
Internal microphones (2)
Webcam light
Webcam
Description
Send and receive wireless signals to communicate with wireless local area networks (WLAN).
Send and receive wireless signals to communicate with wireless wide area networks (WWAN).
Record sound.
On: The webcam is in use.
Records video and captures still photographs.
For information on using the webcam, access HP Support
Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.
10 Chapter 2 External component identification
Component Description
(6) Internal display switch Turns off the display or initiates Sleep if the display is closed while the power is on.
NOTE: The display switch is not visible on the outside of the computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and
Environmental Notices that applies to your country or region. To access the user guides, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.
Display 11
Buttons and fingerprint reader (select models only)
NOTE: Your computer may look slightly different from the illustration in this section.
Component
(1)
(2)
(3)
(4)
(5)
Power button
Speakers (2)
Wireless button
Volume mute button
Fingerprint reader (select models only)
Description
● When the computer is off, press the button to turn on the computer.
● When the computer is on, press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep.
● When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
To learn more about your power settings, see your power options. From the Start screen, type power, select Settings, and then select Power Options.
Produce sound.
Turns the wireless feature on or off but does not establish a wireless connection.
Mutes and restores speaker sound.
Allows a fingerprint logon to Windows, instead of a password logon.
12 Chapter 2 External component identification
Keys
NOTE: Refer to the illustration that most closely matches your computer.
Component
(1)
(2) esc key fn key
(3) Windows button
(4)
(5)
(6)
Function keys
Windows applications key
Embedded numeric keypad
(7) num lk key
Description
Displays system information when pressed in combination with the fn key.
Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key.
Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows button again will return you to the previous screen.
Execute frequently used system functions when pressed in combination with the fn key.
Displays options for a selected object.
When the keypad is turned on, it can be used like an external numeric keypad.
Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.
Turns the embedded numeric keypad on and off when pressed in combination with the fn key.
Keys 13
Component
(1)
(2) esc key fn key
(3) Windows button
(4)
(5)
(6)
Function keys num lk key
Description
Displays system information when pressed in combination with the fn key.
Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key.
Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows button again will return you to the previous screen.
Execute frequently used system functions when pressed in combination with the fn key.
Alternates between the navigational and numeric functions on the integrated numeric keypad.
external numeric keypad.
14 Chapter 2 External component identification
Lights
NOTE: Refer to the illustration that most closely matches your computer.
Component
(1) Power light
(2)
(3)
(4)
(5)
(6)
Caps lock light
Microphone mute light
Num lock light
Wireless light
(7) Mute light
Description
● On: The computer is on.
● Blinking: The computer is in the Sleep state.
● Off: The computer is off.
On: Caps lock is on.
● Amber: The TouchPad is off.
● Off: The TouchPad is on.
● Amber: Microphone sound is off.
● Off: Microphone sound is on.
On: Num lock is on.
● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
● Amber: All wireless devices are off.
● Amber: Computer sound is off.
● White: Computer sound is on.
Lights 15
Component
(1) Power light
(2)
(3)
(4)
Microphone mute light
Num lock light
Wireless light
(5)
(6)
(7)
Mute light
Caps lock light
Description
● On: The computer is on.
● Blinking: The computer is in the Sleep state.
● Off: The computer is off.
● Amber: Microphone sound is off.
● Off: Microphone sound is on.
On: Num lock is on.
● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a
Bluetooth® device, is on.
● Amber: All wireless devices are off.
● Amber: Computer sound is off.
● White: Computer sound is on.
On: Caps lock is on.
● Amber: The TouchPad is off.
● Off: The TouchPad is on.
16 Chapter 2 External component identification
TouchPad
Front
Component
(1)
(2)
(3)
(4)
(5)
(6)
(7)
Pointing stick (select models only)
Left pointing stick button (select models only)
TouchPad on/off button
Left TouchPad button
Right pointing stick button (select models only)
TouchPad zone
Right TouchPad button
Description
Moves the pointer and selects or activates items on the screen.
Functions like the left button on an external mouse.
Turns the TouchPad on and off.
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.
Moves the pointer and selects or activates items on the screen.
Functions like the right button on an external mouse.
TouchPad 17
Component
(1)
(2)
(3)
(4)
Wireless light
Power light
AC adapter/Battery light
Hard drive light
Description
● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/ or a Bluetooth® device, is on.
● Amber: All wireless devices are off.
● On: The computer is on.
● Blinking: The computer is in the Sleep state.
● Off: The computer is off.
● White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
● Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent.
● Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.
● Off: The battery is fully charged.
● Blinking white: The hard drive is being accessed.
● Amber: HP 3D DriveGuard has temporarily parked the hard drive.
Left side
NOTE: Refer to the illustration that most closely matches your computer.
Component
(1) Power connector
(2) RJ-45 (network) jack/lights (2)
Description
Connects an AC adapter.
Connects a network cable.
● Amber (left): The network is showing activity.
● Green (right): The network is connected.
18 Chapter 2 External component identification
Component
(3)
(4)
(5)
(6)
(7)
(8)
USB 3.0 charging port
Memory card reader
USB 3.0 port
Upgrade bay (optical drive shown)
Optical drive eject button (select models only)
ExpressCard slot or smart card reader
(depending on the configuration)
Description
Connects optional USB 3.0 devices and provides enhanced
USB power performance. The USB charging port can also charge select models of cell phones and MP3players, even when the computer is off
Reads data from and writes data to memory cards such as
Secure Digital (SD).
Connects optional USB 3.0 devices and provide enhanced
USB power performance.
The upgrade bay can hold either a hard drive or an optical drive that reads and writes (select models only) to an optical disc. It can also hold a weight saver option.
Releases the optical drive disc tray.
Supports optional ExpressCards or smart cards.
Component
(1) Power connector
(2) RJ-45 (network) jack/lights (2)
(3) USB 3.0 charging port
(4)
(5)
(6)
Memory card reader
USB 3.0 ports (2)
Upgrade bay (optical drive shown)
Description
Connects an AC adapter.
Connects a network cable.
● Amber (left): The network is showing activity.
● Green (right): The network is connected.
Connects optional USB 3.0 devices and provides enhanced
USB power performance. The USB charging port can also charge select models of cell phones and MP3players, even when the computer is off.
Reads data from and writes data to memory cards such as
Secure Digital (SD).
Connect optional USB 3.0 devices and provide enhanced
USB power performance.
The upgrade bay can hold either a hard drive or an optical drive that reads and writes (select models only) to an optical disc. It can also hold a weight saver option.
Left side 19
Component
(7)
(8)
Optical drive eject button (select models only)
ExpressCard slot or smart card reader
(depending on the configuration)
Description
Releases the optical drive disc tray.
Supports optional ExpressCards or smart cards.
20 Chapter 2 External component identification
Right side
NOTE: Your computer may look slightly different from the illustration in this section.
Component
(1) Audio-out (headphone) jack/Audio-in
(microphone) jack
(2)
(3)
(4)
(5)
(6)
USB 3.0 ports (2)
Dual-Mode DisplayPort
External monitor port
Vents (2)
Security cable slot
Description
Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone.
WARNING!
To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices. To access the user guides, select the HP Support Assistant app on the Start screen, select My computer, and then select
User guides.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone).
Connect optional USB 3.0 devices and provide enhanced
USB power performance.
Connects an optional digital display device, such as a highperformance monitor or projector.
Connects an external VGA monitor or projector.
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Right side 21
Rear (select models only)
Component
(1)
(2)
RJ-11 (modem) jack (select models only)
Serial port
Description
Connects a modem cable.
Connects an optional device such as a serial modem, mouse, or printer.
22 Chapter 2 External component identification
Bottom
(4)
(5)
(2)
(3)
Component
(1) Service cover
Battery release latch
SIM slot
Docking connector
Service cover release lock
Description
Provides access to the hard drive bay, the wireless
LAN (WLAN) module slot, the WWAN module slot, and the memory module slots.
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.
Releases the battery.
Supports a wireless subscriber identity module (SIM)
(select models only). The SIM slot is located inside the battery bay.
Connects an optional docking device.
Locks the service cover.
Bottom 23
Component
(6)
(7)
(8)
Service cover release latch
Battery bay
Vents (4)
Description
Releases the service cover on the computer.
Holds the battery.
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
24 Chapter 2 External component identification
3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.
Item
(1)
(2)
(3)
Description
Product name
Serial number
Part number/Product number
Function
This is the product name affixed to the front of the computer.
This is an alphanumeric identifier that is unique to each product.
This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed.
Service tag 25
Item
(4)
(5)
Description
Warranty period
Model description
Function
This number describes the duration of the warranty period for the computer.
This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.
26 Chapter 3 Illustrated parts catalog
Computer major components
Computer major components 27
(2)
(3)
Item
(1)
Component Spare part number
Display assembly: The display assembly is spared as a whole unit assembly only.
15.6-in, FHD, WLED UWVA display assembly equipped with a webcamera
15.6-in, HD, WLED UWVA display assembly equipped with a webcamera
14-in, HD WLED display assembly equipped with a webcamera
14-in, HD+ WLED display assembly equipped with a webcamera
14-in, FHD, WLED UWVA display assembly equipped with a webcamera
Top hinge cover for 15.6-in models
739998-001
739997-001
747751-001
747752-001
747753-001
Keyboard (includes keyboard cable):
Keyboard for 15.6-in models with pointing stick (includes keyboard cable and pointing stick cable):
For use in Belgium
For use in Brazil
738697-A41
738697-201
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark
For use in France
For use in Germany
For use in Greece
For use in Hungary
738697-261
738697-DB1
738697-FL1
738697-081
738697-051
738697-041
738697-151
738697-211
For use in Iceland
For use in India
For use in Israel
For use in Italy
For use in Japan
For use in Latin America
For use in the Netherlands
For use in Northwest Africa
For use in Norway
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
738697-DD1
738697-D61
738697-BB1
738697-061
738697-291
738697-161
738697-B31
738697-FP1
738697-091
738697-131
738697-271
738697-251
738697-171
738697-BA1
738697-AD1
28 Chapter 3 Illustrated parts catalog
Item Component
For use in Spain
For use in Sweden and Finland
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom and Singapore
For use in the United States
Keyboard for 15.6-in models (includes keyboard cable):
For use in Belgium
For use in Brazil
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use in India
For use in Israel
For use in Italy
For use in Japan
For use in Latin America
For use in the Netherlands
For use in Northwest Africa
For use in Norway
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
738696-061
738696-291
738696-161
738696-B31
738696-FP1
738696-091
738696-131
738696-271
738696-251
738696-171
738696-BA1
738696-AD1
738696-A41
738696-201
738696-261
738696-DB1
738696-FL1
738696-081
738696-051
738696-041
738696-151
738696-211
738696-DD1
738696-D61
738696-BB1
Spare part number
738697-071
738697-B71
738697-BG1
738697-AB1
738697-281
738697-141
738697-031
738697-001
Computer major components 29
Item Component Spare part number
For use in Spain
For use in Sweden and Finland
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
738696-071
738696-B71
738696-BG1
738696-AB1
738696-281
738696-141
For use in the United Kingdom and Singapore
For use in the United States
738696-031
738696-001
Keyboard for 14” models with pointing stick (includes keyboard cable and pointing stick cable):
For use in Belgium 738688-A41
For use in Brazil
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark
For use in France
For use in Germany
For use in Greece
738688-201
738688-261
738688-DB1
738688-FL1
738688-081
738688-051
738688-041
738688-151
For use in Hungary
For use in Iceland
For use in India
For use in Israel
For use in Italy
For use in Japan
For use in Latin America
For use in the Netherlands
For use in Northwest Africa
For use in Norway
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
738688-211
738688-DD1
738688-D61
738688-BB1
738688-061
738688-291
738688-161
738688-B31
738688-FP1
738688-091
738688-131
738688-271
738688-251
738688-171
738688-BA1
738688-AD1
30 Chapter 3 Illustrated parts catalog
Item Component
For use in Spain
For use in Sweden and Finland
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom and Singapore
For use in the United States
Keyboard for 14” models (includes keyboard cable):
For use in Belgium
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use in India
For use in Israel
For use in Italy
For use in Japan
For use in Latin America
For use in the Netherlands
For use in Northwest Africa
For use in Norway
For use in Portugal
For use in Romania
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
For use in Spain
738687-291
738687-161
738687-B31
738687-FP1
738687-091
738687-131
738687-271
738687-251
738687-171
738687-BA1
738687-AD1
738687-071
738687-A41
738687-261
738687-DB1
738687-FL1
738687-081
738687-051
738687-041
738687-151
738687-211
738687-DD1
738687-D61
738687-BB1
738687-061
Spare part number
738688-071
738688-B71
738688-BG1
738688-AB1
738688-281
738688-141
738688-031
738688-001
Computer major components 31
(15)
(13)
(14)
(8)
(9)
(10)
(11)
(12)
Item
(4)
(5)
(6)
(7)
Component
For use in Sweden and Finland
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom and Singapore
For use in the United States
Power connector board
Top cover (includes TouchPad,TouchPad cable, and TouchPad bracket)
Smart card reader (includes cable)
Power button board (includes cable)
For 15.6-in models
Speakers (include cable)
Wireless card
Smart card reader shield (select models only) (included with smart card reader)
Fingerprint reader bracket (included with fingerprint reader)
Fingerprint reader board (includes cable and double-sided adhesive)
TouchPad (includes bracket)
For 15.6-in models with 2-button TouchPad
For 15.6-in models with 4-button TouchPad
For 14-in models with 2-button TouchPad
For 14-in models with 4-button TouchPad
Function button board (includes cable and double-sided adhesive)
738398-001
744005-001
738701-001
738399-001
738404-001
738394-001
738710-001
738711-001
738405-001
738406-001
738703-001
738401-001
Spare part number
738687-B71
738687-BG1
738687-AB1
738687-281
738687-141
738687-031
738687-001
734281-001
Processor (includes replacement thermal material):
Intel Dual Core i7-4600M 2.80-GHz processor (4.0-MB L3 cache, 37 W)
Intel Dual Core i5-4330M 2.80-GHz processor (3.0-MB L3 cache, 37 W)
Intel Dual Core i5-4300M 2.60-GHz processor (3.0-MB L3 cache, 37 W)
Intel Dual Core i5-4200M 2.50-GHz processor (3.0-MB L3 cache, 37 W)
Intel Dual Core i3-4100M 2.50-GHz processor (3.0-MB L3 cache, 37 W)
Intel Dual Core i3-4000M 2.40-GHz processor (3.0-MB L3 cache, 37 W)
737330-001
738201-001
738309-001
737328-001
737474-001
737327-001
32 Chapter 3 Illustrated parts catalog
Item
(16)
(17)
Component Spare part number
AMD A10-5750M with Radeon HD 8650G Graphics (quad-core; 3.5 GHz/2.5 GHz;
35W, 4 MB L2 cache)
AMD A10-4600M with Radeon HD 7660G Graphics (quad-core; 3.2 GHz/2.3 GHz;
35W; 4 MB L2 cache)
AMD A8-4500M with Radeon HD 7640G Graphics (quad-core; 2.8 GHz/1.9 GHz;
35W; 4 MB L2 cache)
AMD A6-4400M with Radeon HD 7520G Graphics (dual-core; 3.2 GHz/2.7 GHz;
35W; 1 MB L2 cache)
713548-001
683046-001
683048-001
683047-001
AMD A6-5350M with Radeon HD 8450G Graphics (dual-core; 3.5 GHz/2.9 GHz;
35W; 1 MB L2 cache)
AMD A4-4300M with Radeon HD 7420G Graphics (dual-core; 3.0 GHz/2.5 GHz;
35W; 1 MB L2 cache)
AMD A4-5150M with Radeon HD 8350G Graphics (dual-core; 3.3 GHz/2.7 GHz;
35W; 1 MB L2 cache)
AMD A8-5550M Quad Core 3.1 GHz/2.1 GHz
Audio/USB board (includes SD Card reader)
713550-001
685990-001
713549-001
System board for 14-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability (includes replacement thermal material)
System board for 14-in. computer models equipped with discrete memory and
WWAN capability (includes replacement thermal material)
713551-001
738400-001
745891-001
System board (includes battery connector bracket and replacement thermal material):
System board for 14-in. computer models equipped with shared memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement thermal material)
System board for 14-in. computer models equipped with shared memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement thermal material)
744007-001
744007-501
744007-601
744008-001
System board for 14-in. computer models equipped with discrete memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement thermal material)
System board for 14-in. computer models equipped with discrete memory and the
Windows 8 Professional operating system with WWAN capability (includes replacement thermal material)
744008-501
744008-601
System board for 14-in. computer models equipped with discrete memory, WWAN capability (includes replacement thermal material)
System board for 14-in. computer models equipped with discrete memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement thermal material)
744009-001
744009-501
System board for 14-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability (includes replacement thermal material)
System board for 14-in. computer models equipped with discrete memory and
WWAN capability (includes replacement thermal material)
744009-601
744010-001
Computer major components 33
Item Component
System board for 14-in. computer models equipped with discrete memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement thermal material)
System board for 14-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability (includes replacement thermal material)
System board for 15.6-in. computer models equipped with discrete memory, WWAN capability (includes replacement thermal material)
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement thermal material)
System board for 15.6-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability (includes replacement thermal material)
System board for 15.6-in. computer models equipped with shared memory with
WWAN capability (includes replacement thermal material)
System board for 15.6-in. computer models equipped with shared memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement thermal material)
System board for 15.6-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability (includes replacement thermal material)
System board for 15.6-in. computer models equipped with shared memory, WWAN capability, and a modem (includes replacement thermal material)
System board for 15.6-in. computer models equipped with shared memory and the
Windows 8 Standard operating system with WWAN capability and a modem
(includes replacement thermal material)
System board for 15.6-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability and a modem
(includes replacement thermal material)
System board for 15.6-in. computer models equipped with discrete memory with
WWAN capability (includes replacement thermal material)
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement thermal material)
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 8 Professional operating system with WWAN capability (includes replacement thermal material)
System board for 15.6-in. computer models equipped with discrete memory with
WWAN capability and a modem (includes replacement thermal material)
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 8 Standard operating system with WWAN capability and a modem
(includes replacement thermal material)
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 8 Professional operating system with WWAN capability and a modem
(includes replacement thermal material)
System board for 15.6-in. computer models equipped with shared memory, WWAN capability (includes replacement thermal material)
Spare part number
744010-501
744010-601
744015-001
744015-501
744015-601
744015-001
744015-501
744015-601
744016-001
744016-501
744016-601
744017-001
744017-501
744017-601
744018-001
744018-501
744018-601
744019-001
34 Chapter 3 Illustrated parts catalog
Item Component Spare part number
System board for 15.6-in. computer models equipped with shared memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement thermal material)
System board for 15.6-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability (includes replacement thermal material)
744019-501
744019-601
744020-001 System board for 15.6-in. computer models equipped with shared memory, WWAN capability and a modem (includes replacement thermal material)
System board for 15.6-in. computer models equipped with shared memory and the
Windows 8 Standard operating system with WWAN capability and a modem
(includes replacement thermal material)
System board for 15.6-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability and a modem
(includes replacement thermal material)
System board for 15.6-in. computer models equipped with discrete memory, WWAN capability (includes replacement thermal material)
744020-501
744020-601
744021-001
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 8 Standard operating system with WWAN capability (includes replacement thermal material)
744021-501
744021-601 System board for 15.6-in. computer models equipped with discrete memory and the
Windows 8 Professional operating system with WWAN capability (includes replacement thermal material)
System board for 15.6-in. computer models equipped with discrete memory, WWAN capability and a modem (includes replacement thermal material)
System board for 15.6-in. computer models equipped with discrete memory and the
Windows 8 Standard operating system with WWAN capability and a modem
(includes replacement thermal material)
744022-001
744022-501
744022-601 System board for 15.6-in. computer models equipped with discrete memory and the
Windows 8 Professional operating system with WWAN capability and a modem
(includes replacement thermal material)
For use only 14-in. computer models equipped with an Intel Quad Core processor with WWAN capability
For use only on 14-in. computer models equipped with shared memory and the
Windows 8 Standard operating system with WWAN capability
For use only on 14-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability
For use only 14-in. computer models equipped with shared memory without WWAN capability
For use only on 14-in. computer models equipped with shared memory and the
Windows 8 Standard operating system without WWAN capability
For use only on 14-in. computer models equipped with shared memory, the
Windows 8 Professional operating system without WWAN capability
For use only on 15.6-in. computer models equipped with shared memory and
WWAN capability
For use only on 15.6-in. computer models equipped with shared memory and the
Windows 8 Standard operating system and WWAN capability
745883-001
745883-501
745883-601
745884-001
745884-501
745884-601
745887-001
745887-501
Computer major components 35
(19)
(20)
(22)
(21)
(23)
(24)
(25)
(26)
Item
(18)
Component
For use only on 15.6-in. computer models equipped with shared memory and the
Windows 8 Professional operating system with WWAN capability
For use only on 15.6-in computer models equipped with shared memory without
WWAN capability
For use only on 15.6-in computer models equipped with shared memory and the
Windows 8 Standard operating system without WWAN capability
For use only on 15.6-in computer models equipped with shared memory and the
Windows 8 Professional operating system without WWAN capability
Optical drive (includes bezel and bracket):
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Combo Drive
DVD±RW SuperMulti Double-Layer Drive
Spare part number
745887-601
745888-001
745888-501
745888-601
749959-001
739999-001
744820-001
749958-001
744822-001
740001-001
749957-001
744821-001
740000-001
735601-001
Fan and heat sink assembly (includes replacement thermal material):
Fan
Heat sink for computer models with shared graphics
Heat sink for computer models with discrete graphics
Fingerprint reader bracket
Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover)
738685-001
738686-001
738393-001
738394
738681-001
738692-001
738694-001
628824-001
For 15.6-in models
Power connector cable
Modem (select models only)
WLAN module:
Intel 802.11 2x2 a/b/g/n
Intel 802.11 2x2 a/b/g/n Combo Adapter
Atheros 802.11 b/g/n 1x1
Intel 802.11 2x2 AC + Bluetooth 4.0
Intel 802.11 2x2 AC + Bluetooth 4.0
Intel 802.11 a/b/g/n 2x2 + Bluetooth 4.0 WLAN
695915-001
670292-001
690019-001
710661-001
717381-001
710661-001
36 Chapter 3 Illustrated parts catalog
(30)
(29)
(28)
(31)
Item
(27)
Component
Broadcom 802.11 a/b/g/n 2x2 + BT 4.0 LE PCIe+USB HMC WW
Intel 802.11 a/b/g/n 2x2 + BT 4.0 WLAN
Solid-state drive
256-GB SATA-3 self-encrypting SSD
128-GB mSATA-3 SSD
32-GB mSATA flash cache SSD
Hard drive (does not include hard drive bracket or screws):
1-TB, 5400-rpm, 9.5-mm
750-GB, 7200-rpm, 7.0-mm
500-GB, 7200-rpm, 7.0-mm
500-GB, 5400-rpm, 7.0-mm, FIPS
500-GB, 7200-rpm, 7.0-mm, self-encrypting
320-GB, 7200-rpm, 7.0-mm
Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and screws)
WWAN module (select models only)
HP hs3110 HSPA+ Mobile Broadband Module
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
HP lt4112 LTE/HSPA+ Mobile Broadband Module
Battery:
9-cell, 100-WHr, 3.0-AHr, Li-ion battery
6-cell, 55-WHr, 2.8-AHr, Li-ion battery
6-cell, 55-WHr, 2.5-AHr, Li-ion battery
3-cell, 33-WHr, 2.0-AHr, Li-ion battery
Service cover
For 15.6-in models
676521-001
633252-001
703267-001
730946-001
703268-001
634862-001
738395-001
723895-001
704030-001
704031-001
718757-001
718756-001
708455-001
718754-001
738691-001
738680-001
Spare part number
730668-001
747832-001
738714-001
735598-001
735597-001
735596-001
735595-001
735594-001
Computer major components 37
Display assembly subcomponents
Item
(1)
(2)
(3)
Component
Display bezel:
For use only on 15.6-in computer models
For use only on 14-in computer models
Webcamera/microphone module (includes double-sided adhesive)
Microphone module (includes double-sided adhesive)
Display panel:
15.6-in WLED FHD, UWVA, display panel
15.6-in WLED HD, SVA, display panel
14-in WLED FHD, UWVA, display panel
38 Chapter 3 Illustrated parts catalog
Spare part number
738690-001
738679-001
738409-001
738397-001
739998-001
739997-001
747753-001
Item
(4) and
(6)
(5)
Component
14-in WLED HD, SVA, display panel
14-in WLED HD, SVA, display panel
Display hinge kit (includes left and right hinges and display panel cable bracket)
For 15.6-in computer models
For 14-in computer models
Display Panel Support Kit (includes display enclosure, display panel cable, and wireless antenna cables and transceivers)
For 15.6-in computer models
For 14-in computer models
Spare part number
747752-001
747751-001
738699-001
738396-001
738695-001
738684-001
Cables
Item
(1)
(2)
Component
RJ-45 (network) cable
Display cable kit
For 15.6-in models
Spare part number
744013-001
738684-001
738695
Cables 39
Plastics Kit
Item Component
Plastics Kit, includes:
(1)
(2)
(3)
(4)
(5)
(6)
For 15.6-in models
Fingerprint bracket
Smart card reader blank
WLAN bracket
Fingerprint reader bezel
SD card reader bezel
Optical drive blank tray
Spare part number
738402-001
738706-001
40 Chapter 3 Illustrated parts catalog
Mass storage devices
Item
(1)
Component
Solid-state drive (SSD):
256-GB SATA-3 self-encrypting SSD
(2)
(3)
128-GB mSATA-3 SSD
32-GB mSATA flash cache SSD
Hard Drive Hardware Kit, includes:
Hard drive bracket
Screws (not illustrated)
Hard drive (does not include hard drive bracket or screws):
1-TB, 5400-rpm, 9.5-mm
750-GB, 7200-rpm, 7.0-mm
500-GB, 7200-rpm, 7.0-mm
500-GB, 5400-rpm, 7.0-mm, FIPS
Spare part number
749263-001
749262-001
749278-001
749261-001
749277-001
749280-0011
7749281-001
738395-001
676521-001
633252-001
703267-001
730946-001
Mass storage devices 41
Item
(4)
Component
500-GB, 7200-rpm, 7.0-mm, self-encrypting
320-GB, 7200-rpm, 7.0-mm
Optical drive (includes bezel and bracket):
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Combo Drive
DVD±RW SuperMulti Double-Layer Drive
Miscellaneous parts
Component
AC adapter:
65-W HP Smart adapter (PFC, 3-wire, 4.5-mm)
65-W HP Smart adapter (PFC, 3-wire, 4.5-mm)
90-W HP Smart adapter (PFC, 3-wire, 4.5-mm)
90-W HP Smart adapter (PFC, 3-wire, 4.5-mm)
Power cord (3-pin, black, 1.83-m):
For use in Argentina
For use in Australia
For use in Brazil
For use in Europe
For use in India
For use in Israel
For use in Italy
For use in Japan
For use in North America
For use in the People's Republic of China
For use in South Africa
For use in South Korea
42 Chapter 3 Illustrated parts catalog
Spare part number
703268-001
634862-001
749959-001
739999-001
744820-001
749958-001
744822-001
740000-001
749957-001
744821-001
740001-001
735601-001
Spare part number
693710-001
693711-001
693712-001
693713-001
490371-D01
490371-011
490371-202
490371-021
490371-D61
490371-BB1
490371-061
490371-291
490371-001
490371-AA1
490371-AR1
490371-AD1
Component
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in the United Kingdom and Singapore
Screw Kit
Spare part number
490371-111
490371-AB1
490371-201
490371-031
738689-001
Sequential part number listing
Spare part number
490371-001
490371-011
490371-021
490371-031
490371-061
490371-111
490371-201
490371-202
490371-291
490371-AA1
490371-AB1
490371-AD1
490371-AR1
490371-BB1
490371-D01
490371-D61
603783-001
628824-001
633252-001
634862-001
Description
Power cord for use in North America (3-pin, black, 1.83-m)
Power cord for use in Australia (3-pin, black, 1.83-m)
Power cord for use in Europe (3-pin, black, 1.83-m)
Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m)
Power cord for use in Italy (3-pin, black, 1.83-m)
Power cord for use in Switzerland (3-pin, black, 1.83-m)
Power cord for use in Thailand (3-pin, black, 1.83-m)
Power cord for use in Brazil (3-pin, black, 1.83-m)
Power cord for use in Japan (3-pin, black, 1.83-m)
Power cord for use in the People's Republic of China (3-pin, black, 1.83-m)
Power cord for use in Taiwan (3-pin, black, 1.83-m)
Power cord for use in South Korea (3-pin, black, 1.83-m)
Power cord for use in South Africa (3-pin, black, 1.83-m)
Power cord for use in Israel (3-pin, black, 1.83-m)
Power cord for use in Argentina (3-pin, black, 1.83-m)
Power cord for use in India (3-pin, black, 1.83-m)
320-GB, 7200-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001.
Modem (select models only)
750-GB, 7200-rpm, SATA, 2.5-in hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001.
320-GB, 7200-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001.
Sequential part number listing 43
Spare part number
634921-001
634925-001
651948-001
670292-001
675794-001
676521-001
683046-001
683047-001
683048-001
683801-001
683802-001
685990-001
685990-001
686850-001
688169-001
690019-001
691739-001
691740-001
691922-001
693374-001
Description
500GB, 7200-rpm, SATA, 2.5-in hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001.
500GB, 7200-rpm, SATA, 2.5-in hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001.
RTC battery (includes cable and double-sided adhesive)
Intel 802.11 a/b/g/n 2x2 Combo Adapter
Intel 802.11 b/g/n HMC 1x1
1-TB, 5400-rpm, SATA, 9.5-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001.
AMD A10-4600M with Radeon HD 7660G Graphics (quad-core; 3.2 GHz/2.3 GHz; 35W; 4 MB L2 cache)
AMD A6-4400M with Radeon HD 7520G Graphics (dual-core; 3.2 GHz/2.7 GHz; 35W; 1 MB L2 cache)
AMD A8-4500M with Radeon HD 7640G Graphics (quad-core; 2.8 GHz/1.9 GHz; 35W; 4 MB L2 cache)
500-GBB, 7200-rpm, SATA, self–encrypting hard drive 9.5-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001.
500-GBB, 5400-rpm, SATA, hard drive 7-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001.
Processor A4-4300M 3.0/2.5 GHz 35W 1M
750-GBB, 7200-rpm, SATA hard drive 2.5-in hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001.
750-GBB, 7200-rpm, SATA hard drive 2.5-in hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001.
Dock/expansion base (select models only)
Atheros 802.11 b/g/n 1x1
2-GB memory module (PC3L, 12800, 1600-MHz)
4-GB memory module (PC3L, 12800, 1600-MHz)
HP comfort grip wireless mouse
8-GB memory module (PC3L, 12800, 1600-MHz)
44 Chapter 3 Illustrated parts catalog
704030-001
704031-001
710661-001
713548-001
713549-001
713550-001
713551-001
717381-001
718754-001
718755-001
718756-001
718757-001
723895-001
730668-001
730946-001
Spare part number
693710-001
693711-001
693712-001
693713-001
695915-001
703267-001
703268-001
735400-001
735401-001
735402-001
735404-001
735405-001
735406-001
Description
65-W HP Smart adapter (PFC, 3-wire, 4.5-mm)
65-W HP Smart adapter (PFC, 3-wire, 4.5-mm)
90-W HP Smart adapter (PFC, 3-wire, 4.5-mm)
90-W HP Smart adapter (PFC, 3-wire, 4.5-mm)
Intel 802.11 2x2 a/b/g/n
500-GB, 7200-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001.
500-GB, 7200-rpm, SATA, 7.0-mm self-encrypting drive (SED, does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001.
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
HP lt4112 LTE/HSPA+ Mobile Broadband Module
Intel 802.11 2x2 AC + Bluetooth 4.0
AMD A10-5750M with Radeon HD 8650G Graphics (quad-core; 3.5 GHz/2.5 GHz; 35W, 4 MB L2 cache)
AMD A4-5150M with Radeon HD 8350G Graphics (dual-core; 3.3 GHz/2.7 GHz; 35W; 1 MB L2 cache)
A6-5350M with Radeon HD 8450G Graphics (dual-core; 3.5 GHz/2.9 GHz; 35W; 1 MB L2 cache)
AMD A8-5550M Quad Core 3.1 GHz/2.1 GHz HD8550G
Intel 802.11 a/b/g/n 2x2 + Bluetooth 4.0 WLAN
3-cell, 33-WHr, 2.0-AHr, Li-ion battery
6-cell, 55-WHr, 2.55-AHr, Li-ion battery
6-cell, 55-WHr, 2.8-AHr, Li-ion battery
9-cell, 100-WHr, 3.0-AHr, Li-ion battery
HP hs3110 HSPA+ Mobile Broadband Module
Broadcom 802.11 a/b/g/n 2x2 + BT 4.0 LE PCIe+USB HMC WW
500-GB, 5400-rpm, SATA, 7.0-mm FIPS hard drive (does not include hard drive bracket or screws)
NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 738395-001.
USB board (includes cable and double-sided adhesive)
Function button board (includes cable and double-sided adhesive)
Plastics kit
Speaker kit
Top cover and 2-button TouchPad for 14-in models
Top cover and 4-button TouchPad for 14-in models
Sequential part number listing 45
Spare part number
735407-001
735408-001
735409-001
737327-001
737328-001
737330-001
737474-001
738201-001
738309-001
738393-001
738394-001
738395-001
738396-001
738397-001
738398-001
738399-001
738403-001
738679-001
738680-001
738681-001
738682-001
738683-001
738684-001
738685-001
738686-001
738687-001
738687-031
738687-041
738687-051
738687-061
738687-071
738687-081
738687-091
738687-131
Description
TouchPad bracket with 2 buttons
TouchPad bracket with 4 buttons
Webcamera/microphone module (includes double-sided adhesive)
Intel Dual Core i3-4000M 2.40-GHz processor (3.0- MB L3 cache, 37 W)
Intel Dual Core i5-4200M 2.50-GHz processor ( 3.0- MB L3 cache, 37 W)
Intel Dual Core i7 4600M 2.8 GHz (3MB 37W)
Intel Dual Core i3-4100M 2.50-GHz processor (3.0- MB L3 cache, 37 W)
Intel Dual Core i5-4330M 2.80-GHz processor (3.0- MB L3 cache, 37 W)
Intel Dual Core i5-4300M 2.60-GHz processor ( 3.0-MB L3 cache, 37 W)
Heat sink assembly for models with discrete memory
Fingerprint reader (includes cable)
Hard drive hardware kit
Display hinge kit
Microphone module (includes double-sided adhesive)
Smart card reader for 14-in models with 2-button TouchPad (includes cable)
Power button board (includes cable)
Rubber kit
Display bezel for 14-in models
Display Panel Support Kit for 14-in models
Base enclosure for 14-in models
Service cover for 14-in models
Power cable for 14-in models
Display cable kit for 14-in models
Fan
Heat sink assembly for use only with models with shared memory
Keyboard for 14-in models for use in the United States (includes keyboard cable)
Keyboard for 14-in models for use in the United Kingdom and Singapore (includes keyboard cable)
Keyboard for 14-in models for use in Germany (includes keyboard cable)
Keyboard for 14-in models for use in France (includes keyboard cable)
Keyboard for 14-in models for use in Italy (includes keyboard cable)
Keyboard for 14-in models for use in Spain (includes keyboard cable)
Keyboard for 14-in models for use in Denmark (includes keyboard cable)
Keyboard for 14-in models for use in Norway (includes keyboard cable)
Keyboard for 14-in models for use in Portugal (includes keyboard cable)
46 Chapter 3 Illustrated parts catalog
Spare part number
738687-141
738687-151
738687-161
738687-171
738687-211
738687-251
738687-261
738687-271
738687-281
738687-291
738687-A41
738687-AB1
738687-AD1
738687-B31
738687-B71
738687-BA1
738687-BB1
738687-BG1
738687-D61
738687-DB1
738687-DD1
738687-FL1
738687-FP1
738688-001
738688-031
738688-041
738688-051
738688-061
738688-071
738688-081
Description
Keyboard for 14-in models for use in Turkey (includes keyboard cable)
Keyboard for 14-in models for use in Greece (includes keyboard cable)
Keyboard for 14-in models for use in Latin America (includes keyboard cable)
Keyboard for 14-in models for use in Saudi Arabia (includes keyboard cable)
Keyboard for 14-in models for use in Hungary (includes keyboard cable)
Keyboard for 14-in models for use in Russia (includes keyboard cable)
Keyboard for 14-in models for use in Bulgaria (includes keyboard cable)
Keyboard for 14-in models for use in Romania (includes keyboard cable)
Keyboard for 14-in models for use in Thailand (includes keyboard cable)
Keyboard for 14-in models for use in Japan (includes keyboard cable)
Keyboard for 14-in models for use in Belgium (includes keyboard cable)
Keyboard for 14-in models for use in Taiwan (includes keyboard cable)
Keyboard for 14-in models for use in South Korea (includes keyboard cable)
Keyboard for 14-in models for use in the Netherlands (includes keyboard cable)
Keyboard for 14-in models for use in Sweden (includes keyboard cable)
Keyboard for 14-in models for use in Slovenia (includes keyboard cable)
Keyboard for 14-in models for use in Israel (includes keyboard cable)
Keyboard for 14-in models for use in Switzerland (includes keyboard cable)
Keyboard for 14-in models for use in India (includes keyboard cable)
Keyboard for 14-in models for use in Canada (includes keyboard cable)
Keyboard for 14-in models for use in Iceland (includes keyboard cable)
Keyboard for 14-in models for use in the Czech Republic and Slovakia (includes keyboard cable)
Keyboard for 14-in models for use in Northwest Africa (includes keyboard cable)
Keyboard with pointing stick for 14-in models for use in the United States (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in the United Kingdom and Singapore
(includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Germany (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in France (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Italy (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Spain (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Denmark (includes keyboard cable and pointing stick cable)
Sequential part number listing 47
738688-271
738688-281
738688-291
738688-A41
738688-AB1
738688-AD1
738688-B31
738688-B71
Spare part number
738688-091
738688-131
738688-141
738688-151
738688-161
738688-171
738688-201
738688-211
738688-251
738688-261
738688-BA1
738688-BB1
738688-BG1
738688-D61
Description
Keyboard with pointing stick for 14-in models for use in Norway (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Portugal (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Turkey (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Greece (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Latin America (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Saudi Arabia(includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Brazil (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Hungary (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Russia (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Bulgaria (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Romania (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Thailand (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Japan (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Belgium includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Taiwan (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in South Korea includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in the Netherlands (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Sweden and Finland (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Slovenia (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Israel includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Switzerland (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in India (includes keyboard cable and pointing stick cable)
48 Chapter 3 Illustrated parts catalog
738696-131
738696-141
738696-151
738696-161
738696-171
738696-201
738696-211
738696-251
738696-261
738696-271
738696-281
Spare part number
738688-DB1
738688-DD1
738688-FL1
738688-FP1
738689-001
738690-001
738691-001
738692-001
738693-001
738694-001
738695-001
738696-001
738696-031
738696-041
738696-051
738696-061
738696-071
738696-081
738696-091
Description
Keyboard with pointing stick for 14-in models for use in Canada (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Iceland includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in the Czech Republic and Serbia (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 14-in models for use in Northwest Africa (includes keyboard cable and pointing stick cable)
Screw Kit
Display bezel for 15.6-in models
Display Panel Support Kit for 15.6-in models
Base enclosure for 15.6-in models
Service cover for 15.6-in models
Power cable for 15.6-in models
Display cable kit for 15.6-in models
Keyboard for 15.6-in models for use in the United States (includes keyboard cable)
Keyboard for 15.6-in models for use in the United Kingdom and Singapore (includes keyboard cable)
Keyboard for 15.6-in models for use in Germany (includes keyboard cable)
Keyboard for 15.6-in models for use in France (includes keyboard cable)
Keyboard for 15.6-in models for use in Italy (includes keyboard cable)
Keyboard for 15.6-in models for use in Spain (includes keyboard cable)
Keyboard for 15.6-in models for use in Denmark (includes keyboard cable)
Keyboard for 15.6-in models for use in Norway (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard for 15.6-in models for use in Portugal (includes keyboard cable)
Keyboard for 15.6-in models for use in Turkey (includes keyboard cable)
Keyboard for 15.6-in models for use in Greece (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard for 15.6-in models for use in Latin America (includes keyboard cable)
Keyboard for 15.6-in models for use in Saudi Arabia (includes keyboard cable)
Keyboard for 15.6-in models for use in Brazil (includes keyboard cable)
Keyboard for 15.6-in models for use in Hungary (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard for 15.6-in models for use in Russia (includes keyboard cable)
Keyboard for 15.6-in models for use in Bulgaria (includes keyboard cable)
Keyboard for 15.6-in models for use in Romania (includes keyboard cable)
Keyboard for 15.6-in models for use in Thailand (includes keyboard cable)
Sequential part number listing 49
738697-061
738697-071
738697-081
738697-091
738697-131
738697-141
738697-151
738697-161
Spare part number
738696-291
738696-A41
738696-AB1
738696-AD1
738696-B31
738696-B71
738696-BA1
738696-BB1
738696-BG1
738696-D61
738696-DB1
738696-DD1
738696-FL1
738696-FP1
738697-001
738697-031
738697-041
738697-051
Description
Keyboard for 15.6-in models for use in Japan (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard for 15.6-in models for use in Belgium (includes keyboard cable)
Keyboard for 15.6-in models for use in Taiwan (includes keyboard cable)
Keyboard for 15.6-in models for use in South Korea (includes keyboard cable)
Keyboard for 15.6-in models for use in the Netherlands (includes keyboard cable)
Keyboard for 15.6-in models for use in Sweden and Finland (includes keyboard cable, backlight cable, and pointing stick cable)
Keyboard for 15.6-in models for use in Slovenia (includes keyboard cable)
Keyboard for 15.6-in models for use in Israel (includes keyboard cable)
Keyboard for 15.6-in models for use in Switzerland (includes keyboard cable)
Keyboard for 15.6-in models for use in India (includes keyboard cable)
Keyboard for 15.6-in models for use in Canada (includes keyboard cable)
Keyboard for 15.6-in models for use in Iceland (includes keyboard cable)
Keyboard for 15.6-in models for use in the Czech Republic and Slovakia (includes keyboard cable)
Keyboard for 15.6-in models for use in Northwest Africa (includes keyboard cable)
Keyboard with pointing stick for 15.6-in models for use in the United States (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in the United Kingdom and Singapore
(includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Germany (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in France (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Italy (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Spain (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Denmark (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Norway (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Portugal (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Turkey (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Greece (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Latin America (includes keyboard cable and pointing stick cable)
50 Chapter 3 Illustrated parts catalog
738697-B31
738697-B71
738697-BA1
738697-BB1
738697-BG1
738697-DB1
738697-DD1
738697-FL1
Spare part number
738697-171
738697-211
738697-251
738697-261
738697-271
738697-281
738697-291
738697-A41
738697-AB1
738697-AD1
738697-FP1
738699-001
738701-001
738702-001
738703-001
Description
Keyboard with pointing stick for 15.6-in models for use in Saudi Arabia (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Hungary (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Russia (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Bulgaria (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Romania (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Thailand (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Japan (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Belgium (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Taiwan (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in South Korea (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in the Netherlands (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Sweden and Finland (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Slovenia (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Israel (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Switzerland (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Canada (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Iceland (includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in the Czech Republic and Slovakia
(includes keyboard cable and pointing stick cable)
Keyboard with pointing stick for 15.6-in models for use in Northwest Africa (includes keyboard cable and pointing stick cable)
Display hinge Kit for 15.6-in models (includes left and right hinges and display panel cable bracket)
Power button board for 15.6-in models (includes cable)
USB board for 15.6-in models (includes cable)
Function button board for 15.6-in models (includes cable)
Sequential part number listing 51
744009-001
744009-501
744009-601
744010-001
744010-501
744010-601
Spare part number
738703-001
738704-001
738705-001
738706-001
738708-001
738709-001
738710-001
738711-001
738712-001
739997-001
739998-001
739999-001
740000-001
740001-001
744005-001
744007-001
744007-501
744007-601
744008-001
744008-501
744008-601
Description
Function button board for 15.6-in models (includes cable)
Optical drive transfer board for 15.6-in models (includes cable)
Modem transfer board for select 15.6-in models (includes cable)
Plastics Kit
Top cover for 15.6-in models with 2-button TouchPad
Top cover for 15.6-in models with 4-button TouchPad
TouchPad for 15.6-in models with 2 buttons (includes bracket)
TouchPad for 15.6-in models with 4 buttons (includes bracket)
Display bezel for 14-in models
Display panel for 15.6-in models, HD SVA AG flat
Display panel for 15.6-in models, FHD SVA AG slim
DVD±RW Double-Layer Combo Drive
DVD-ROM Drive
DVD-ROM SuperMulti Drive
Smart card reader for 14-in models with 4-button TouchPad
System board for use only on computer models equipped with shared memory, WWAN capability
(includes replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material)
System board for use only on computer models equipped with discrete memory, WWAN capability
(includes replacement thermal material)
System board for use only on computer models equipped with discrete memory, WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with discrete memory, WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability
(includes replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material)
System board for use only on computer models equipped with discrete memory, WWAN capability
(includes replacement thermal material)
System board for use only on computer models equipped with discrete memory, WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with discrete memory, WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material)
52 Chapter 3 Illustrated parts catalog
744019-001
744019-501
744019-601
744020-001
744020-501
744020-601
Spare part number
744013-001
744015-001
744015-501
744015-601
744016-001
744016-501
744016-601
744017-001
744017-501
744017-601
744018-001
744018-501
744018-601
744021-001
Description
Cable Kit for 15.6- models (includes power connector cable and RJ-45 (network) cable and replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability
(includes replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability, a modem (includes replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability, a modem, and the Windows 8 Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability, a modem, and the Windows 8 Professional operating system (includes and replacement thermal material)
System board for use only on computer models equipped with discrete memory, WWAN capability
(includes replacement thermal material)
System board for use only on computer models equipped with discrete memory, WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with discrete memory, WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material)
System board for use only on computer models equipped with discrete memory, a modem,
WWAN capability (includes replacement thermal material)
System board for use only on computer models equipped with discrete memory, WWAN capability, a modem, and the Windows 8 Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability, a modem, and the Windows 8 Professional operating system (includes and replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability
(includes replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability, a modem (includes replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability, a modem, and the Windows 8 Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability, a modem, and the Windows 8 Professional operating system (includes and replacement thermal material)
System board for use only on computer models equipped with discrete memory, WWAN capability
(includes replacement thermal material)
Sequential part number listing 53
744820-001
744821-001
744822-001
745883-001
745883-501
745883-601
745884-001
745884-501
745884-601
745887-001
745887-501
745887-601
745888-001
745888-501
Spare part number
744021-501
744021-601
744022-001
744022-501
744022-601
744715-001
744715-501
744715-601
Description
System board for use only on computer models equipped with discrete memory, WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with discrete memory, WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material)
System board for use only on computer models equipped with discrete memory, a modem,
WWAN capability (includes replacement thermal material)
System board for use only on computer models equipped with discrete memory, WWAN capability, a modem, and the Windows 8 Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with shared memory, WWAN capability, a modem, and the Windows 8 Professional operating system (includes and replacement thermal material)
System board for use only on computer models equipped with shared memory, without WWAN capability (includes replacement thermal material)
System board for use only on computer models equipped with shared memory, without WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with shared memory, without WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material)
Blu-ray ROM DVD±RW Combo Drive
DVD-ROM 9.5-mm Drive
DVD-ROM SuperMulti 9.5-mm Drive
For use only computer models with shared memory and WWAN capability
For use only on computer models with shared memory, the Windows 8 Standard operating system, and WWAN capability
For use only on computer models with shared memory, the Windows 8 Professional operating system, and WWAN capability
For use only computer models equipped with shared memory without WWAN capability
For use only on computer models equipped with shared memory and the Windows 8 Standard operating system without WWAN capability
For use only on computer models equipped with shared memory, the Windows 8 Professional operating system without WWAN capability
System board for use only on 15.6-in models with shared memory, WWAN capability (includes replacement thermal material)
System board for use only on 15.6-in models with shared memory, WWAN capability, and the
Windows 8 Standard operating system (includes replacement thermal material)
System board for use only on 15.6-in models with shared memory, WWAN capability, and the
Windows 8 Professional operating system (includes and replacement thermal material)
System board for use only on 15.6-in models with shared memory, without WWAN capability
(includes replacement thermal material)
System board for use only on 15.6-in models with shared memory, without WWAN capability, and the Windows 8 Standard operating system (includes replacement thermal material)
54 Chapter 3 Illustrated parts catalog
749274-601
749277-001
749278-001
749279-001
749280-001
749281-001
749263-001
749263-001
749284-001
749285-001
749286-001
749287-001
749609-001
Spare part number
745888-601
745889-001
745890-001
745891-001
745893-001
747751-001
747752-001
747753-001
747832-001
748357-001
748358-001
748958-001
749254-001
749261-001
749262-001
749263-001
749274-001
749274-501
Description
System board for use only on 15.6-in models with shared memory, without WWAN capability, and the Windows 8 Professional operating system (includes and replacement thermal material)
Top cover and 2-button TouchPad for 15.6-in models
Top cover and 4-button TouchPad for 15.6-in models
USB board (includes cable and double-sided adhesive)
Display bezel
14-in HD AG WLED SVA eDP FLT display panel
14-in HD+ AG WLED SVA eDP FLT
14-in FHD AG WLED UWVA eDPslim PSR
Intel 802.11 a/b/g/n 2x2 + BT 4.0 WLAN
Service cover for 14-in models
Service cover for 14-in models
Smart card reader with 4-button TouchPad
System board for use only on computer models equipped with shared memory and a modem
(includes replacement thermal material)
128-GB SATA-3 solid-state drive
180-GB SATA-3 solid-state drive
256-GB SATA-3 self-encrypting solid-state drive
System board for use only on computer models equipped with shared memory (includes replacement thermal material)
System board for use only on computer models equipped with shared memory and the Windows
8 Standard operating system (includes replacement thermal material)
System board for use only on computer models equipped with shared memory and the Windows
8 Professional operating system (includes and replacement thermal material)
128-GB mSATA-3 solid-state drive
128-GB SATA-3 solid-state drive
180-GB SATA-3 solid-state drive
128-GB mSATA-3 solid-state drive for use in Brazil
32-GB mSATA flash cache solid-state drive
256-GB SATA-3 self-encrypting solid-state drive
256-GB SATA-3 self-encrypting solid-state drive
128-GB mSATA-3 solid-state drive
128-GB mSATA-3 solid-state drive for use in Brazil
180-GB mSATA-3 solid-state drive
256-GB mSATA-3 solid-state self-encrypting drive
Display panel HD SVA AG flat
Sequential part number listing 55
Spare part number
749610-001
749954-001
749955-001
749956-001
749957-001
749958-001
749959-001
Description
Display panel HD SVA AG flat
128-GB SATA-3 solid-state drive
180-GB SATA-3 solid-state drive
256-GB SATA-3 self-encrypting solid-state drive
DVD-ROM 9.5-mm Drive
DVD-ROM SuperMulti 9.5-mm Drive
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Combo Drive
56 Chapter 3 Illustrated parts catalog
4 Removal and replacement procedures preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screw driver
● Magnetic screw driver
● Phillips P0 and P1 screw drivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.
Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
Tools required 57
Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, and then degrade in the internal layers, reducing its life expectancy.
58 Chapter 4 Removal and replacement procedures preliminary requirements
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
CAUTION: A product can be degraded by as little as 700 V.
Event
Walking across carpet
Walking across vinyl floor
Motions of bench worker
Removing DIPS from plastic tube
Removing DIPS from vinyl tray
Removing DIPS from Styrofoam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
Typical electrostatic voltage levels
10%
35,000 V
12,000 V
6,000 V
2,000 V
11,500 V
14,500 V
26,500 V
21,000 V
Relative humidity
40%
15,000 V
5,000 V
800 V
700 V
4,000 V
5,000 V
20,000 V
11,000 V
55%
7,500 V
3,000 V
400 V
400 V
2,000 V
3,500 V
7,000 V
5,000 V
Grounding guidelines 59
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
60 Chapter 4 Removal and replacement procedures preliminary requirements
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material
Antistatic plastics
Carbon-loaded plastic
Metallized laminate
Use
Bags
Floor mats
Floor mats
Voltage protection level
1,500 V
7,500 V
5,000 V
Grounding guidelines 61
5 Removal and replacement procedures for Customer Self-Repair parts
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer
Self-Repair parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag on page 16 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 16 screws that must be removed, replaced, and/or loosened when servicing
Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.
62 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Battery
Description
9-cell, 100-WHr, 3.0-AHr, Li-ion battery
9-cell, 73-WHr, 2.2-AHr, Li-ion battery
8-cell, 83-WHr, 2.8-AHr, Li-ion battery
8-cell, 75-WHr, 2.8-AHr, Li-ion battery
Spare part number
718757-001
718756-001
718755-001
718754-001
Before removing the battery, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
Remove the battery:
WARNING!
To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before removing the battery.
1.
Turn the computer upside down on a flat surface.
2.
Slide the battery release latch (1) to release the battery.
NOTE: The battery release latch automatically returns to its original position.
3.
Remove the battery (2) from the computer.
Reverse this procedure to install the battery.
Component replacement procedures 63
Service cover
Description
Service cover for 15.6-in models
Service cover for 14-in models
Spare part number
738691-001
738680-001
Remove the service cover to access the memory module slot, hard drive, and other components.
1.
Remove the battery (see Battery on page 63 ).
2.
With the battery bay toward you, slide the service cover release latch (1) to the left, remove the screw (if the optional screw is being used) (2), and then slide the release latch again (3) to release the service cover.
NOTE: If you not want to use the optional screw, you can store it inside the service cover.
3.
Slide the service cover toward the front of the computer (4) and lift (5) to remove the service cover.
Reverse this procedure to install the service cover.
64 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket or screws. These components are included in the Hard Drive Hardware Kit, spare part number 738395-001.
Description
Hard drive (does not include hard drive bracket or screws):
1-TB, 5400-rpm, 9.5-mm
750-GB, 7200-rpm, 9.5-mm
500-GB, 7200-rpm, 7.0-mm
500-GB, 7200-rpm, 7.0-mm
500-GB, 7200-rpm, 7.0-mm, self-encrypting
500-GB, 5400-rpm, 7.0-mm, FIPS
500-GB, 5400-rpm, 9.5-mm, self-encrypting
500-GB, 5400-rpm, 7.0-mm
320-GB, 7200-rpm, 9.5-mm
320-GB, 7200-rpm, 7.0-mm
320-GB, 5400-rpm, 7.0-mm
Spare part number
676521-001
633252-001
703267-001
634925-001
703268-001
730946-001
683801-001
683802-001
603783-001
634862-001
670035-001
Before removing the hard drive, follow these steps:
1.
Save your work and shut down the computer.
2.
Disconnect AC power and external devices connected to the computer.
3.
Turn the computer upside down on a flat surface.
4.
Remove the battery. (See
Remove the hard drive:
1.
Disconnect the hard drive cable(1).
Component replacement procedures 65
2.
Loosen the 4 hard drive screws (2). Pull the hard drive tab (3) to the right to disconnect the hard drive.
3.
Lift the hard drive (4), and then pull the hard drive out of the hard drive bay.
4.
If it is necessary to disassemble the hard drive, perform the following steps: a.
Position the hard drive with the hard drive tab toward you.
b.
Remove the four Phillips screws (1) that secure the hard drive bracket to the hard drive.
66 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
c.
Remove the hard drive bracket (2) from the hard drive.
The hard drive bracket and screws are available in the Hard Drive Hardware Kit, spare part number 738395-001.
Reverse this procedure to install a hard drive.
Modem module (select models only)
Description
Modem module
Spare part number
628824-001
Before removing the modem module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ).
5.
Remove the service cover (see
).
Remove the modem module:
1.
Remove the two Phillips screws (1) that secure the modem module.
Component replacement procedures 67
2.
Lift the front of the modem module (2), and then disconnect the modem cable (3).
3.
Release the modem module connector board from the clip, and then release the ZIF connector to remove modem module connector board.
Reverse this procedure to install a modem module.
Primary memory module
The computer has one memory module compartment. The capacity of the computer can be upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot.
WARNING!
To reduce the risk of electric shock and damage to the equipment, unplug the power cord and remove all batteries before installing a memory module.
CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning any procedure, ensure that you are discharged of static electricity by touching a grounded metal object.
CAUTION: To prevent information loss or an unresponsive system:
Shut down the computer before adding or replacing memory modules. Do not remove a memory module while the computer is on, in the Sleep state, or in Hibernation.
If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the power button. Then shut down the computer through the operating system.
NOTE: To use a dual-channel configuration when adding a second memory module, be sure that both memory modules are identical.
NOTE: The primary memory is located in the bottom memory slot and the expansion memory is located in the top memory slot.
Description
8-GB (PC3L, 12800, 1600-MHz)
Spare part number
693374-001
68 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Description
4-GB (PC3L, 12800, 1600-MHz)
2-GB (PC3L, 12800, 1600-MHz)
Spare part number
691740-001
691739-001
To add or replace a memory module:
1.
Save your work and shut down the computer.
2.
Disconnect AC power and external devices connected to the computer.
3.
Remove the battery (see Battery on page 63 ).
4.
Remove the service cover (see
).
5.
If you are replacing a memory module, remove the existing memory module: a.
Pull away the retention clips (1) on each side of the memory module.
The memory module tilts up.
b.
Grasp the edge of the memory module (2), and then gently pull the memory module out of the memory module slot.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
6.
Insert a new memory module:
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
a.
Align the notched edge (1) of the memory module with the tab in the memory module slot.
b.
With the memory module at a 45-degree angle from the surface of the memory module compartment, press the module (2) into the memory module slot until it is seated.
Component replacement procedures 69
c.
Gently press the memory module (3) down, applying pressure to both the left and right edges of the memory module, until the retention clips snap into place.
CAUTION: To prevent damage to the memory module, be sure that you do not bend the memory module.
Reverse this procedure to install a memory module.
70 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Expansion memory module
Update BIOS before adding memory modules
Before adding new memory, make sure you update the computer to the latest BIOS.
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems.
To update BIOS:
1.
Navigate to www.hp.com
.
2.
Click Support & Drivers > click Drivers & Software.
3.
In the Enter a product name/number box, type the computer model information, and then click
Search.
4.
Click the link for the computer model.
5.
Select the operating system, and then click Next.
6.
Under Step 2: Select a Download, click the BIOS link.
7.
Click the link for the most recent BIOS.
8.
Click the Download button, and then follow the on-screen instructions.
Before removing a memory module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ).
5.
Remove the service cover (see
).
Remove the memory module:
1.
Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.)
Component replacement procedures 71
2.
Remove the memory module (2) by pulling the module away from the slot at an angle.
Reverse this procedure to install a memory module.
72 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
WWAN module (select models only)
Description
HP hs3110 HSPA+ Mobile Broadband Module
HP lt4112 LTE/HSPA+ Mobile Broadband Module
HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module
Spare part number
723895-001
704031-001
704030-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
Before removing the WWAN module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ).
5.
Remove the service cover (see
).
Remove the WWAN module:
1.
Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The WWAN antenna cable labeled “5” connects to the WWAN module “Main” terminal labeled “5”. The WWAN antenna cable labeled “6” connects to the WWAN module “Aux/GPS” terminal labeled “6”.
2.
Remove the Phillips screw (2) that secures the WWAN module to the system board.
3.
Remove the WWAN module (3) by pulling the module away from the slot at an angle.
Component replacement procedures 73
NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
WLAN module
Description
Intel 802.11 a/b/g/n 2x2 Combo Adapter
Intel 802.11 b/g/n HMC 1x1
Atheros 802.11 b/g/n 1x1
Intel 802.11 2x2 a/b/g/n
Intel 802.11 2x2 a/b/g/n
Intel 802.11 a/b/g/n 2x2 + Bluetooth 4.0 WLAN
Broadcom 802.11 a/b/g/n 2x2 + BT 4.0 LE PCIe+USB HMC WW
Intel 802.11 a/b/g/n 2x2 + BT 4.0 WLAN
Spare part number
670292-001
675794-001
690019-001
695915-001
710661-001
717381-001
730668-001
747832-001
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ).
5.
Remove the service cover (see
74 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Remove the WLAN module:
1.
Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.
2.
Remove the two Phillips screws (2) that secure the WLAN module to the system board.)
3.
Remove the WLAN module (3) by gently pulling the module away from the slot at an angle. (The
WLAN module tilts up.)
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 75
Optical drive
NOTE: The optical drive spare part kit includes a bezel and bracket.
Description
Blu-ray R/RE DVD±RW SuperMulti Double-Layer Combo Drive
DVD±RW SuperMulti Double-Layer Drive
DVD-ROM Drive
Spare part number
749959-001
739999-001
744820-001
749958-001
744822-001
740001-001
749957-001
744821-001
740000-001
735601-001
Before removing the optical drive, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ).
5.
Remove the service cover (see
Remove the optical drive:
1.
Position the computer with the left side toward you.
2.
Loosen the captive screw (1) that secures the optical drive to the computer.
3.
Insert a thin tool into the optical drive tab access (2), and then press the tab to the left to release the optical drive from the computer.
76 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
4.
Remove the optical drive (3).
Reverse this procedure to install the optical drive.
Component replacement procedures 77
Solid-state drive
Description
256-GB SATA-3 self-encrypting SSD
180-GB SATA-3 SSD
128-GB SATA-3 SSD
128-GB mSATA-3 SSD for use in Brazil
32-GB mSATA flash cache SSD
Spare part number
749263-001
749262-001
749278-001
749261-001
749277-001
749280-001
749281-001
Before removing the solid-state drive, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ).
5.
Remove the service cover (see
Remove the solid-state drive:
1.
Remove the two Phillips screws (1) that secure the solid-state drive to the system board. (The solid-state drive tilts up.)
2.
Remove the solid-state drive (2) by pulling the drive away from the slot at an angle.
Reverse this procedure to install the solid-state drive.
78 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
Keyboard
For use in country or region Spare part number
Keyboard for 15” models (includes keyboard cable):
For use in Belgium 738696-A41
For use in Brazil
For use in Bulgaria
738696-201
738696-261
For use in Canada
For use in the Czech Republic and Slovakia
738696-DB1
738696-FL1
For use in Denmark
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use in India
For use in Israel
For use in Italy
For use in Japan
738696-051
738696-041
738696-151
738696-211
738696-061
738696-DD1
738696-D61
738696-BB1
738696-061
738696-291
For use in Korea
For use in Latin America
738696-AD1
738696-161
Keyboard for 14” models (includes keyboard cable):
For use in Belgium 738687-A41
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark
738687-261
738687-DB1
738687-FL1
For use in France
For use in Germany
For use in Greece
For use in Hungary
738687-081
738687-051
738687-041
738687-151
738687-211
For use in Iceland
For use in India
For use in Israel
738687-DD1
738687-D61
738687-BB1
For use in country or region Spare part number
For use in the Netherlands
For use in Northwest Africa
For use in Norway
For use in Portugal
For use in Romania
738696-B31
738696-FP1
738696-091
738696-131
738696-271
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in Spain
738696-251
738696-171
738696-BA1
738696-071
For use in Sweden and Finland 738696-B71
For use in Switzerland 738696-BG1
For use in Taiwan
For use in Thailand
For use in Turkey
For use in the United Kingdom
For use in the United States
738696-AB1
738696-281
738696-141
738696-031
738696-001
For use in Northwest Africa
For use in Norway
For use in Portugal
For use in Romania
738687-FP1
738687-091
738687-131
738687-271
For use in Russia
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
For use in Spain
738687-251
738687-171
738687-BA1
738687-AD1
738687-071
For use in Sweden and Finland 738687-B71
For use in Switzerland 738687-BG1
For use in Taiwan 738687-AB1
Component replacement procedures 79
For use in country or region Spare part number
For use in country or region Spare part number
For use in Italy
For use in Japan
For use in Latin America
738687-061
738687-291
738687-161
For use in Thailand
For use in Turkey
For use in the United Kingdom and Singapore
For use in the United States For use in the Netherlands 738687-B31
Keyboard with pointing stick for 14” models (includes keyboard cable and pointing stick cable):
For use in Belgium 738688-A41 For use in Northwest Africa
For use in Brazil
For use in Bulgaria
For use in Canada
For use in the Czech Republic and Slovakia
738688-201
738688-261
738688-DB1
738688-FL1
For use in Norway
For use in Portugal
For use in Romania
For use in Russia
For use in Denmark
For use in France
For use in Germany
For use in Greece
For use in Hungary
For use in Iceland
For use in India
For use in Israel
For use in Italy
For use in Japan
738688-081
738688-051
738688-041
738688-151
738688-211
738688-DD1
738688-D61
738688-BB1
738688-061
738688-291
For use in Saudi Arabia
For use in Slovenia
For use in South Korea
For use in Spain
738687-281
738687-141
738687-031
738687-001
738688-FP1
738688-091
738688-131
738688-271
738688-251
738688-171
738688-BA1
738688-AD1
738688-071
For use in Sweden and Finland 738688-B71
For use in Switzerland 738688-BG1
For use in Taiwan
For use in Thailand
738688-AB1
738688-281
For use in Turkey
For use in the United Kingdom and Singapore
738688-141
738688-031
For use in Latin America
For use in the Netherlands
738688-161
738688-B31
For use in the United States 738688-001
Keyboard with pointing stick for 15” models (includes keyboard cable and pointing stick cable):
For use in Belgium 738697-A41 For use in the Netherlands 738697-B31
For use in Brazil
For use in Bulgaria
738697-201
738697-261
For use in Northwest Africa
For use in Norway
738697-FP1
738697-091
738697-DB1
738697-FL1
For use in Portugal
For use in Romania
738697-131
738697-271
For use in Canada
For use in the Czech Republic and Slovakia
For use in Denmark
For use in France
For use in Germany
738697-051
738697-041
738697-151
For use in Russia
For use in Saudi Arabia
For use in Slovenia
738697-251
738697-171
738697-BA1
80 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
For use in country or region
For use in Greece
For use in Hungary
For use in Iceland
For use in India
For use in Israel
For use in Italy
For use in Japan
For use in Korea
For use in Latin America
Spare part number
738697-211
738697-061
738697-DD1
738697-D61
738697-BB1
738697-D61
738697-291
738697-AD1
738697-161
For use in country or region Spare part number
For use in Spain 738697-071
For use in Sweden and Finland 738697-B71
For use in Switzerland
For use in Taiwan
For use in Thailand
For use in Turkey
738697-BG1
738697-AB1
738697-281
738697-141
For use in the United Kingdom
For use in the United States
738697-031
738697-001
Before removing the keyboard, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ).
5.
Remove the service cover (see
).
6.
Remove the optical drive (see
).
Component replacement procedures 81
Remove the keyboard:
1.
Loosen the two captive screws that secure the keyboard to the computer.
2.
Open the computer.
3.
Insert a thin tool (1) to loosen the tabs on the rear edge of the keyboard (2), and then lift the rear edge of the keyboard (3).
4.
Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest.
82 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
5.
For models without a pointing stick, remove the metal shield (2) covering the zero insertion force
(ZIF) connector, release the ZIF connector to which the keyboard cable is attached (3), remove the keyboard cable (4), and then remove the keyboard (5).
Component replacement procedures 83
6.
For models with a pointing stick, disconnect the pointing stick cable from the system board (32), release the zero insertion force (ZIF) connector to which the keyboard cable is attached (3), remove the keyboard cable (4), and then remove the keyboard (5)
Reverse this procedure to install the keyboard.
84 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts
6 Removal and replacement procedures for Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.
Fan and heat sink assembly
NOTE: The fan and heat sink assembly spare part kit includes replacement thermal material.
Description
Fan
Heat sink for computer models with Intel UMA graphics
Heat sink for computer models with discrete graphics
Spare part number
738685-001
738686-001
738393-001
Before removing the fan and heat sink assembly, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ), and then remove the following components:
a.
Service cover (see
b.
Hard drive (see
) c.
Optical drive (see
d.
Keyboard (see
)
Fan and heat sink assembly 85
Remove the fan:
1.
Disconnect the fan cable (1) from the system board, loosen the two captive screws (2), and then remove the fan.
2.
Remove the heat sink assembly:
NOTE: Due to the adhesive quality of the thermal material located between the heat sink assembly and the system board components, it may be necessary to move the heat sink assembly from side to side to detach it.
● For computer models equipped with Intel UMA graphics, following the 1 through 4 sequence stamped into the processor heat sink, loosen the four Phillips captive screws that secure the processor heat sink to the system board, and then remove the heat sink (2).
86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
● For computer models equipped with discrete graphics, following the 1 through 2 sequence stamped into the graphics board heat sink, remove the 2 captive screws (1). Following the
1 through 4 sequence stamped into the processor heat sink, loosen the four Phillips captive screws that secure the processor heat sink to the system board (2), and then remove the heat sink assembly (3).
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan and heat sink assembly is removed.
Replacement thermal material is included with the fan/heat sink assembly, processor, and system board spare part kits.
Thermal locations for computer models equipped with Intel UMA graphics are shown in the following illustration:
● Various thermal pads are used on the processor (1) and the heat sink section (2) that services it.
Fan and heat sink assembly 87
Thermal locations for computer models equipped with discrete graphics are shown in the following illustration:
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it.
● Thermal paste is used on the graphics board processor (3) and the heat sink section (4) that services it
Reverse this procedure to install the fan/heat sink assembly.
88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Base enclosure
Description
Base enclosure
For 15.6-in models
For 14-in models
Spare part number
738692-001
738681-001
Before removing the base enclosure, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ), and then remove the following components:
a.
Service cover (see
b.
Hard drive (see
) c.
Optical drive (see
d.
Keyboard (see
) e.
Fan and heat sink assembly (see
Fan and heat sink assembly on page 85 )
Remove the base enclosure:
1.
Remove the rubber screw covers.
Base enclosure 89
2.
Remove the fourteen Torx T8 screws that secure the top cover to the computer.
3.
Remove the following screws that secure the base enclosure to the computer:
(1) Two Torx T8 screws in the optical drive bay
(2) Three Torx T8 screws in the battery bay
(3) Two Phillips screws
4.
Remove the memory card (4).
5.
Turn the computer right side up with the front toward you.
6.
Lift the front edge of the base enclosure until the left and right sides and the rear edge detach from the computer.
7.
Disconnect the serial connector cable from the system board.
90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
8.
Remove the base enclosure, making sure that the display panel cables and the wireless antenna cables route through the openings in the base enclosure.
Reverse this procedure to install the base enclosure.
Base enclosure 91
USB board
Description
USB board (includes cable)
Spare part number
735400-001
738702-001
745891-001
Before removing the USB board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ), and then remove the following components:
a.
Service cover (see
) b.
Hard drive (see Hard drive on page 65 )
c.
Optical drive (see
) d.
Keyboard (see
) e.
Base enclosure (see
92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Remove the USB board:
1.
Remove the four Phillips screws (3) that secure the USB board to the base enclosure.
2.
Lift up on the left side to disconnect the connector interface (2).
3.
Detach the USB board cable from the base enclosure (3), and remove the USB board and cable.
Reverse this procedure to install the USB board.
USB board 93
Power button board
Description
Power button board (includes cable)
For 15.6-in models
For 14-in models
Spare part number
738701-001
738399-001
Before removing the power button board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ), and then remove the following components:
a.
Service cover (see
) b.
Hard drive (see Hard drive on page 65 )
c.
Optical drive (see
) d.
Keyboard (see
) e.
Base enclosure (see
Remove the power button board:
1.
Turn the top cover upside down, with the front toward you.
2.
Remove the Phillips PM2.0×3.0 screw (1) that secures the power button board to the top cover.
3.
Release the clips (2) that secure the power button board to the top cover.
94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
Remove the power button board (3) and cable.
Reverse this procedure to install the power button board.
Power button board 95
Fingerprint reader board
Description
Fingerprint reader board (includes cable and double-sided adhesive)
Spare part number
738394-001
Before removing the fingerprint reader board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ), and then remove the following components:
a.
Service cover (see
) b.
Hard drive (see Hard drive on page 65 )
c.
Optical drive (see
) d.
Keyboard (see
) e.
Base enclosure (see
Remove the fingerprint reader board:
1.
Turn the top cover upside down with the front toward you.
2.
Detach the fingerprint reader board cable (1) from the top cover. (The fingerprint reader board cable is attached to the top cover with tape.)
3.
Remove the Phillips screw (2) that secures the fingerprint reader board and bracket to the top cover.
96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
Slide the fingerprint reader board (2) bracket forward and remove the fingerprint reader board and cable(4).
Reverse this procedure to install the fingerprint reader board.
Fingerprint reader board 97
Smart card reader
Description
Smart card reader for 14-in models with 2-button TouchPad (includes cable)
Smart card reader for 14-in models with 4-button TouchPad (includes cable)
Smart card reader 2-button (includes cable)
Smart card reader 4-button (includes cable)
Spare part number
738398-001
744005-001
7738700-001
738703-001
Before removing the smart card reader, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ), and then remove the following components:
a.
Service cover (see
) b.
Hard drive (see Hard drive on page 65 )
c.
Optical drive (see
) d.
Keyboard (see
) e.
Base enclosure (see
Remove the smart card reader:
1.
Release the ZIF connector (1) to which the smart card reader cable is attached, and then disconnect the smart card reader cable from the system board.
2.
Remove the two Torx screws (2) that secure the smart card reader to the base enclosure.
98 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Remove the smart card reader (3).
Reverse this procedure to install the smart card reader and cable.
System board
NOTE: The system board spare part kit includes battery connector bracket and replacement thermal material.
Description
For 14-in. computer models with shared memory and WWAN capability (includes replacement thermal material)
For 14-in. computer models with shared memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material)
For 14-in. computer models with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material)
For 14-in. computer models with discrete memory and WWAN capability (includes replacement thermal material)
For 14-in. computer models with discrete memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material)
For 14-in. computer models with discrete memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material)
For 14-in. computer models with discrete memory, WWAN capability (includes replacement thermal material)
For 14-in. computer models with discrete memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material)
For 14-in. computer models with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material)
For 14-in. computer models with discrete memory and WWAN capability (includes replacement thermal material)
Spare part number
744007-001
744007-501
744007-601
744008-001
744008-501
744008-601
744009-001
744009-501
744009-601
744010-001
System board 99
Description
For 14-in. computer models with discrete memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material)
For 14-in. computer models with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material)
For 15.6-in. computer models with discrete memory, WWAN capability (includes replacement thermal material)
For 15.6-in. computer models with discrete memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material)
For 15.6-in. computer models with discrete memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material)
For 15.6-in. computer models with shared memory, WWAN capability (includes replacement thermal material)
For 15.6-in. computer models with shared memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material)
For 15.6-in. computer models with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material)
For 15.6-in. computer models with shared memory, WWAN capability (includes replacement thermal material)
For 15.6-in. computer models with shared memory and the Windows 8 Standard operating system with WWAN capability (includes replacement thermal material)
For 15.6-in. computer models with shared memory and the Windows 8 Professional operating system with WWAN capability (includes replacement thermal material)
For 14-in. computer models equipped with shared memory with WWAN capability
For 14-in. computer models equipped with shared memory and the Windows 8 Standard operating system with WWAN capability
For 14-in. computer models with shared memory and the Windows 8 Professional operating system with WWAN capability
For 14-in. computer models shared memory without WWAN capability
For computer models equipped with shared memory and the Windows 8 Standard operating system without WWAN capability
For use only on computer models shared memory and the Windows 8 Professional operating system without WWAN capability
For use only on 15.6-in. computer models equipped with an Intel Quad Core processor with
WWAN capability
For use only on 15.6-in. computer models shared memory and the Windows 8 Standard operating system with WWAN capability
For use only on 15.6-in. computer models with shared memory and the Windows 8 Professional operating system with WWAN capability
For use only on 15.6-in. computer models with shared memory and the Windows 8 Standard operating system without WWAN capability
For use only on 15.6-in. computer models with shared memory and the Windows 8 Professional operating system without WWAN capability
For use only on 15.6-in. computer models with shared memory and without WWAN capability
Spare part number
744010-501
744010-601
744015-001
744015-501
744015-601
744016-001
744016-501
744016-601
744017-001
744017-501
744017-601
745883-001
745883-501
745883-601
745884-001
745884-501
745884-601
745887-001
745887-501
745887-601
745888-501
745888-601
745888-001
100 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Before removing the system board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ), and then remove the following components:
a.
Service cover (see
b.
Hard drive (see
) c.
Optical drive (see
d.
Fan/heat sink assembly (see Fan and heat sink assembly on page 85
) e.
Keyboard (see
) f.
Display assembly (see
Display assembly on page 115 )
g.
Base enclosure (see
h.
USB board (see
NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:
● WWAN module (see
WWAN module (select models only) on page 73
)
● Solid-state drive (see
Solid-state drive on page 78 )
●
WLAN module (see WLAN module on page 74 )
● Expansion memory (see
Primary memory module on page 68
)
●
Primary memory (see Expansion memory module on page 71
)
● Smart card reader (see
Smart card reader on page 98 )
●
Processor (see Processor on page 108
)
System board 101
Remove the system board:
1.
Disconnect the following cables from the system board:
(1) Card reader cable
(2) Power connector cable
Left (3) and right (4)speaker cables
(5) Display panel cable (if display panel is still attached)
2.
Remove the five Torx screws (1) and the Phillips screw (2) that secure the system board to the base enclosure.
102 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Lift up on the left side of the system board (1) until it rests at an angle.
4.
Remove the system board (2) by sliding it up and to the left at an angle.
Reverse this procedure to install the system board.
System board 103
Speakers
Description
Speakers (includes cable)
Spare part number
738404-001
Before removing the speakers, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ), and then remove the following components:
a.
Service cover (see
) b.
Hard drive (see Hard drive on page 65 )
c.
Optical drive (see
) d.
Keyboard (see
) e.
Base enclosure (see
Remove the speakers:
1.
Disconnect the speaker cables (1) and (4) from the system board.
2.
Remove the two Phillips PM2.0×3.0 screws (2) and (5) that secure the speakers to the base enclosure.
104 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Remove the speakers (3) and (6) and cables.
Reverse this procedure to install the speakers.
Speakers 105
Function button board
Description
Function button board (includes cable and double-sided adhesive)
Spare part number
738703-001
738401-001
Before removing the function button board, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ), and then remove the following components:
a.
Service cover (see
) b.
Hard drive (see Hard drive on page 65 )
c.
Optical drive (see
) d.
Keyboard (see
) e.
Base enclosure (see
Remove the function button board:
1.
Turn the top cover upside down, with the front toward you.
2.
Disconnect the function button board cable (1).
3.
Remove the Phillips PM2.0×3.0 screws (2) that secures the function button board to the top cover.
106 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
Lift the function button board (3) to remove it.
Reverse this procedure to install the function button board.
Function button board 107
Processor
NOTE: The processor spare part kit includes replacement thermal material.
Description
Intel Dual Core i7-4600M 2.80-GHz processor (3.0-MB L3 cache, 37 W)
Intel Dual Core i5-4330M 2.80-GHz processor (3.0-MB L3 cache, 37 W)
Intel Dual Core i5-4300M 2.60-GHz processor (3.0-MB L3 cache, 37 W)
Intel Dual Core i5-4200M 2.50-GHz processor (3.0-MB L3 cache, 37 W)
Intel Dual Core i3-4100M 2.50-GHz processor (3.0-MB L3 cache, 37 W)
Intel Dual Core i3-4000M 2.40-GHz (SC turbo up to 3.30-GHz) processor (1600-MHz FSB, 3.0-
MB L3 cache, 37 W)
AMD A10-5750M with Radeon HD 8650G Graphics (quad-core; 3.5 GHz/2.5 GHz; 35W, 4 MB
L2 cache)
AMD A10-4600M with Radeon HD 7660G Graphics (quad-core; 3.2 GHz/2.3 GHz; 35W; 4 MB
L2 cache)
AMD A8-4500M with Radeon HD 7640G Graphics (quad-core; 2.8 GHz/1.9 GHz; 35W; 4 MB L2 cache)
AMD A6-4400M with Radeon HD 7520G Graphics (dual-core; 3.2 GHz/2.7 GHz; 35W; 1 MB L2 cache)
A6-5350M with Radeon HD 8450G Graphics (dual-core; 3.5 GHz/2.9 GHz; 35W; 1 MB L2 cache)
AMD A4-4300M with Radeon HD 7420G Graphics (dual-core; 3.0 GHz/2.5 GHz; 35W; 1 MB L2 cache)
AMD A4-5150M with Radeon HD 8350G Graphics (dual-core; 3.3 GHz/2.7 GHz; 35W; 1 MB L2 cache)
AMD A8-5550M 3.1 GHz/2.1 GHz 4M 35W
Spare part number
737330-001
738201-001
738309-001
737328-001
737474-001
737327-001
713548-001
683046-001
683048-001
683047-001
713550-001
685990-001
713549-001
713551-001
Before removing the processor, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ), and then remove the following components:
a.
Service cover (see
) b.
Hard drive (see Hard drive on page 65 )
c.
Optical drive (see
) d.
Keyboard (see
) e.
Base enclosure (see
f.
Fan and heat sink assembly (see
Fan and heat sink assembly on page 85 )
108 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Remove the processor:
1.
Use a Torx8 screw driver to turn the processor locking screw one-half turn counterclockwise (1), until you hear a click.
2.
Lift the processor (2) straight up, and remove it.
NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon embossed on the processor socket (4) when you install the processor.
Reverse this procedure to install the processor.
Processor 109
TouchPad
Description
Top cover (includes TouchPad, TouchPad cable, and TouchPad bracket)
Top cover for 15.6-in models with 2-button TouchPad
2-button TouchPad with bracket for 15.6-in models
Top cover for 15.6-in models with 4-button TouchPad
4-button TouchPad with bracket for 15.6-in models
Top cover for 14-in models with 2-button TouchPad
2-button TouchPad with bracket for 14-in models
Top cover for 14-in models with 4-button TouchPad
4-button TouchPad with bracket for 14-in models
Spare part number
745889-001
738710-001
745890-001
738711-001
738405-001
738407-001
738406-001
738408-001
Before removing the top cover, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ), and then remove the following components:
a.
Service cover (see
) b.
Hard drive (see Hard drive on page 65 )
c.
Optical drive (see
) d.
Keyboard (see
)
NOTE: When replacing the top cover, be sure to remove the following components from the defective top cover and install them on the replacement top cover:
● Function button board (see
Function button board on page 106 )
● Power button board (see
)
● Fingerprint reader board (see
Fingerprint reader board on page 96 )
110 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Remove the TouchPad:
1.
Remove the four Torx screws (1) that secure the TouchPad to the top cover.
2.
Release the clip (2), and then remove the TouchPad (3).
Reverse this procedure to install the TouchPad.
TouchPad 111
Power connector cable
NOTE: The power connector cable is included in the Cable Kit (see
Before removing the power connector cable, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ), and then remove the following components:
a.
Service cover (see
) b.
Hard drive (see Hard drive on page 65 )
c.
Optical drive (see
) d.
Keyboard (see
) e.
Base enclosure (see
f.
USB board (see
g.
Speakers (see Speakers on page 104 )
h.
Fan and heat sink assembly (see
Fan and heat sink assembly on page 85 )
Remove the power connector cable:
1.
Disconnect the power connector cable (1) from the system board.
2.
Release the power connector cable (2) from the clips built into the base enclosure.
112 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3.
Release the power connector (3) from the clips and mold built into the base enclosure.
4.
Remove the power connector cable.
Reverse this procedure to install the power connector cable.
RTC battery
Description
RTC battery (includes cable and double-sided adhesive)
Spare part number
651948-001
Before removing the RTC battery, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ).
5.
Remove the service cover (see
).
Remove the RTC battery:
1.
Disconnect the RTC battery cable (1) from the system board.
RTC battery 113
2.
Detach the RTC battery (2) from the base enclosure. (The RTC battery is attached to the base enclosure with double-sided adhesive.)
3.
Remove the RTC battery and cable.
Reverse this procedure to install the RTC battery.
114 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
NOTE: The display assembly is spared as a whole unit assembly only.
Description
15.6-in WLED FHD, UWVA display assembly equipped with a webcamera
15.6-in WLED HD, UWVA display assembly equipped with a webcamera
14-in HD AG WLED SVA eDP FLT display panel equipped with a webcamera
14-in HD+ AG WLED SVA eDP FLT equipped with a webcamera
14-in FHD AG WLED UWVA eDPslim PSR display assembly equipped with a webcamera
Spare part number
739998-001
739997-001
747751-001
747752-001
747753-001
To remove the display assembly and access the display assembly subcomponents, follow these steps:
1.
Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2.
Disconnect the power from the computer by unplugging the power cord from the computer.
3.
Disconnect all external devices from the computer.
4.
Remove the battery (see Battery on page 63 ).
Remove the display assembly:
1.
Open the computer.
2.
If it is necessary to replace the display bezel or any of the display assembly subcomponents: a.
Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
b.
Remove the display bezel (4).
The display bezel is available using spare part numbers 734301-001 (for use only on computer models equipped with a webcamera) and 734302-001 (for use only on computer models not equipped with a webcamera).
Display assembly 115
3.
If it is necessary to replace the display panel: a.
Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
b.
Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display enclosure.
c.
Release the adhesive strip (2) that secures the display panel cable connector to the display panel, and then disconnect the display panel cable from the display panel.
d.
Remove the display panel.
116 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4.
Remove the six Torx T8 screws (1) and the 2 Torx screws that secure the hinge bracket to the computer.
5.
Remove the WLAN and WWAN transceiver (1) and the hinge brackets (2).
The hinge bracket is available using spare part number 738699-001.
Display assembly 117
6.
Remove the display panel cable and the wireless transceiver.
7.
If it is necessary to replace the webcamera/microphone module or microphone module:
CAUTION: Handle the webcamera/microphone module and microphone module with caution.
These modules have a thin profile and are susceptible to damage when not handled carefully.
a.
Disconnect the webcamera/microphone module cable (1) from the webcamera/ microphone module.
118 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b.
Detach the webcamera/microphone module (2) from the display enclosure. (The webcamera/microphone module is attached to the display enclosure with double-sided adhesive.) c.
Remove the webcamera/microphone module.
The webcamera/microphone module is available using spare part number 738409-001. The microphone module is available using spare part number 738397-001.
Reverse this procedure to reassemble and install the display assembly.
Display assembly 119
7 Computer Setup
Windows 8 — Computer Setup (BIOS), MultiBoot, and
System Diagnostics
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.
2.
press f10 to enter Computer Setup.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
● To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc , and then follow the on-screen instructions.
120 Chapter 7 Computer Setup
To exit Computer Setup menus, choose one of the following methods:
● To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter .
● To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select Main > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Restoring default settings in Computer Setup
NOTE: Restoring default will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Main > Restore Defaults.
4.
Follow the on-screen instructions.
5.
To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the default settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics 121
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn + esc (if you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup.
2.
Use a pointing device or the arrow keys to select Main > System Information.
3.
To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter .
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the
AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Access the HP website, http://www.hp.com
.
2.
Select Support, and then select Download drivers.
3.
Enter the product name in the text box, and then select Go.
4.
Select your computer model, and then select your operating system.
5.
In the BIOS section, follow these steps: a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive. If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:
1.
From the Start screen, type e, and then click File Explorer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
122 Chapter 7 Computer Setup
4.
Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and
USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup. You can also press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then press f9 . Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot
Express to set the computer to prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup.
● To dynamically choose the boot device, by pressing esc while the “press the ESC key for
Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu.
● To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted.
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Advanced > Boot Options > UEFI Boot
Order for UEFI Hybrid or UEFI Native Boot Mode or select Advanced > Boot Options >
Legacy Boot Order for Legacy Boot Mode, and then press enter .
4.
To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
Windows 8 — Computer Setup (BIOS), MultiBoot, and System Diagnostics 123
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter .
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
press f9 .
3.
Use a pointing device or the arrow keys to select a boot device, and then press enter .
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot
Express Boot Popup Delay (Sec), and then press enter .
4.
In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting. (When 0 is selected, the Express Boot startup location menu is not displayed.)
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter .
● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. the computer will not start until you select a boot device and press enter .
● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire.
124 Chapter 7 Computer Setup
Using HP PC Hardware Diagnostics (UEFI) (select models only)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.
To start System Diagnostics:
1.
Turn on or restart the computer, quickly press esc , and then press f2 .
After pressing f2 , the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a.
Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see .
b.
Hard drive c.
BIOS
2.
Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc .
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
1.
Go to http://www.hp.com
.
2.
Select Support, and then select Download drivers.
3.
Enter the product name in the text box, and then click Search.
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, click HP UEFI Support Environment.
– or –
Select Download, and then select Run.
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP
PC Hardware Diagnostics (UEFI)
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).
Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 125
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.
2.
press f10 to enter Computer Setup.
● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter , or use a pointing device to click the item.
● To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc , and then follow the on-screen instructions.
To exit Computer Setup menus, choose one of the following methods:
● To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter .
● To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select Main > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
126 Chapter 7 Computer Setup
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Main > Restore Defaults.
4.
Follow the on-screen instructions.
5.
To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter .
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the default settings.
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 127
Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn + esc (if you are already in Windows) or by using Computer Setup.
1.
Start Computer Setup.
2.
Use a pointing device or the arrow keys to select Main > System Information.
3.
To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
– or –
Use the tab key and the arrow keys to select Main > Ignore Changes and Exit, and then press enter .
Downloading a BIOS update
CAUTION: CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.
Access the HP website, http://www.hp.com
.
2.
Click Support, and then select Download drivers.
3.
Enter the product name in the text box, and the click Go.
4.
Select your computer model, and then select your operating system.
5.
In the BIOS section, follow these steps: a.
Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b.
Follow the on-screen instructions to download your selection to the hard drive. If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
128 Chapter 7 Computer Setup
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:
1.
Select Start > Computer.
2.
Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3.
Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
4.
Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins.
5.
Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and
USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup. You can also press esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen, and then press f9 . Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot
Express to set the computer to prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
● To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup.
● To dynamically choose the boot device, by pressing esc while the “press the ESC key for
Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu.
● To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted.
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 129
Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Advanced > Boot Options > UEFI Boot
Order for UEFI Hybrid or UEFI Native Boot Mode or select Advanced > Boot Options >
Legacy Boot Order for Legacy Boot Mode, and then press enter .
4.
To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
– or –
To move the device down in the boot order, use a pointing device to click the down arrow, or press the key.
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter .
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.
Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the “press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
2.
press f9 .
3.
Use a pointing device or the arrow keys to select a boot device, and then press enter .
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps:
1.
Turn on or restart the computer, and then press esc while the “press the ESC key for Startup
Menu” message is displayed at the bottom of the screen.
2.
press f10 to enter Computer Setup.
3.
Use a pointing device or the arrow keys to select Advanced > Boot Options > MultiBoot
Express Boot Popup Delay (Sec), and then press enter .
4.
In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting. (When 0 is selected, the Express Boot startup location menu is not displayed.)
5.
To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
– or –
Use the arrow keys to select Main > Save Changes and Exit, and then press enter .
130 Chapter 7 Computer Setup
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
● To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter .
● To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter .
● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire.
Windows 7 — Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) 131
Using HP PC Hardware Diagnostics (UEFI) (select models only)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.
To start HP PC Hardware Diagnostics UEFI:
1.
Turn on or restart the computer, quickly press esc , and then press f2 .
After pressing f2 , the BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a.
Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 132 .
b.
Hard drive c.
BIOS
2.
Click the type of diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostic test while it is running, press esc .
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only.
1.
Go to http://www.hp.com
.
2.
Click Support, and then click Download drivers.
3.
Enter the product name in the text box, and then click Search.
4.
Select your computer model, and then select your operating system.
5.
In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
132 Chapter 7 Computer Setup
8 Specifications
Computer specifications
Metric U.S.
Dimensions
Width
Depth
Height (front to rear, display assembly)
Height (front to rear, LED display assembly)
Weight (computer equipped with 9-cell battery, ODD weight saver, UMA, no FPR, 1 SODIMM, WLAN only,
SSD, touchpad only, no camera, no WWAN)
Weight (computer equipped with 3-cell battery, ODD weight saver, UMA, no FPR, 1 SODIMM, WLAN only,
SSD, touchpad only, no camera, no WWAN)
Input power
Operating voltage and current
37.8 cm
25.7 cm
2.53 cm
2.9
2.5 kg
2.32 kg
14.88 in
10.12 in
0.99 in
1.14 in
5.51 lb
5.10 lb
19.5 V dc @ 3.33 A – 65 W, Smart AC Adapter (select models only)
119.5 V dc @ 4.62 A – 90 W, Smart AC Adapter (select models only)
Temperature
Operating
Nonoperating
Relative humidity (non-condensing)
Operating
Nonoperating
Maximum altitude (unpressurized)
5°C to 35°C
-20°C to 60°C
10% to 90%
5% to 95%
41°F to 95°F
-4°F to 140°F
Operating
Nonoperating
-15 m to 3,048 m
-15 m to 12,192 m
-50 ft to 10,000 ft
-50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
Hard drive specifications
Dimensions
1-TB, 5400-rpm* 750-GB, 5400-rpm** 500-GB, 5400-rpm**
Computer specifications 133
1-TB, 5400-rpm* 750-GB, 5400-rpm** 500-GB, 5400-rpm**
Height
Length
Width
Weight
Interface type
Transfer rate
9.5 mm
100.4 mm
69.9 mm
110 g
SATA
9.5 mm
100.4 mm
69.9 mm
110 g
SATA
9.5 mm
100.4 mm
69.9 mm
110 g
SATA
Synchronous (maximum)
Security
Seek times (typical read, including setting)
Single track
Average (read/write)
Maximum
Logical blocks
Disk rotational speed
1.1 GB/sec
ATA security
1.5 ms
11/13 ms
22 ms
1,953,525,168
1.1 GB/sec
ATA security
1.5 ms
11/13 ms
22 ms
1,465,149,168
5400 rpm
1.5 ms
11/13 ms
22 ms
976,766,112
Operating temperature 0°C to 60°C (32°F to 140°F)
*1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
1.1 GB/sec
ATA security
Hard drive specifications (continued)
Dimensions
Height
Length
Width
Weight
Interface type
Transfer rate
Synchronous (maximum)
Security
Seek times (typical read, including setting)
1.5 ms
11/13 ms
500-GB, 5400-rpm** 320-GB, 5400-rpm**
9.5 mm
100.4 mm
69.9 mm
110 g
SATA
1.1 GB/sec
ATA security
1.5 ms
11/13 ms
9.5 mm
100.4 mm
69.9 mm
110 g
SATA
1.1 GB/sec
ATA security
1.5 ms
11/13 ms
134 Chapter 8 Specifications
500-GB, 5400-rpm** 320-GB, 5400-rpm**
22 ms
Single track
Average (read/write)
Maximum
Logical blocks
Disk rotational speed
22 ms
1.5 ms
11/13 ms
22 ms
976,773,168
22 ms
1.5 ms
11/13 ms
22 ms
628,142,448
5400 rpm
Operating temperature 0°C to 60°C (32°F to 140°F)
*1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Hard drive specifications (continued) 135
9 Backup and recovery
Windows 8
To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
From the Start screen, type restore, click Settings, and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them for later use.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. For more information, see Windows Help and Support.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system repair media and your initial backup immediately after initial system setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. The system repair media (select models only) are used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
For more information on the Windows backup features, see Windows Help and Support.
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly.
● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
The image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows operating system media to reboot the computer and repair the operating system. For additional information, see
Windows operating system media (purchased separately) on page 138 .
136 Chapter 9 Backup and recovery
Using the Windows recovery tools
To recover information you previously backed up, see Windows Help and Support for steps on restoring files and folders.
To recover your information using Automatic Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the Recovery Image partition and the Windows partition.
From the Start screen, type file, and then click File Explorer.
– or –
From the Start screen, type pc, and then select This PC.
NOTE: If the Windows partition and the Recovery Image partition are not listed, you must recover your operating system and programs using the Windows operating system DVD and the
Driver Recovery media (both purchased separately). For additional information, see
Windows operating system media (purchased separately) on page 138 .
3.
If the Windows partition and the Recovery Image partition are listed, restart the computer by pressing and holding the shift key while clicking Restart.
4.
Select Troubleshoot, select Advanced Options, and then select Startup Repair.
5.
Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Windows Help and Support.
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11 :
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the Recovery Image partition: From the Start screen, type pc, and then select This PC.
NOTE: If the Recovery Image partition is not listed, you must recover your operating system and programs using the Windows operating system media and the Driver Recovery media (both purchased separately). For additional information, see
Using Windows operating system media
(purchased separately) on page 138 .
3.
If the Recovery Image partition is listed, restart the computer, and then press esc while the
“Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
4.
Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5.
Follow the on-screen instructions.
Windows 8 137
Using Windows operating system media (purchased separately)
To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support , select your country or region, and follow the on-screen instructions. .
CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.
To initiate a full install of the operating system using a Windows operating system DVD:
NOTE: This process takes several minutes.
1.
If possible, back up all personal files.
2.
Insert the Windows operating system DVD into the optical drive, and then restart the computer.
3.
When prompted, press any keyboard key.
4.
Follow the on-screen instructions.
After the installation is completed:
1.
Eject the Windows operating system media and then insert the Driver Recovery media.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
138 Chapter 9 Backup and recovery
Using Windows Refresh or Windows Reset
When your computer is not working properly and you need to regain system stability, the Windows
Refresh option allows you to start fresh and keep what is important to you.
The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal information before you give away or recycle your computer. For more information on these features, see Windows Help and Support.
Using HP Software Setup
HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system.
1.
From the Start screen, type HP Software Setup.
2.
Open HP Software Setup.
3.
Follow the on-screen directions to reinstall drivers or select software.
Windows 8 139
Windows 7
Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes:
● Creating recovery media and backups
● Restoring and recovering your system
Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup.
1.
After you successfully set up the computer, create HP Recovery media. This step creates a
Windows 7 operating system DVD and a Driver Recovery DVD. The Windows DVD can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. The Driver Recovery DVD installs specific drivers and applications. See
Creating recovery media with HP Recovery Disc Creator (select models only) on page 140
.
2.
Use Windows Backup and Recovery tools to perform the following:
● Back up individual files and folders
● Back up your entire hard drive (select models only)
● Create system repair discs (select models only) with the installed optical drive (select models only) or an optional external optical drive
● Create system restore points
NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details about the tools provided, see Help and Support. To access Help and Support, select Start >
Help and Support.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability.
In case of system failure, you can use the backup files to restore the contents of your computer. See
Backing up your information on page 141
.
Guidelines
● When creating recovery media or backing up to discs, use any of the following types of discs
(purchased separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using.
● Be sure that the computer is connected to AC power before you start the recovery media creation process or the backup process.
Creating recovery media with HP Recovery Disc Creator (select models only)
HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP
Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as
140 Chapter 9 Backup and recovery
well as select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc
Creator can create two kinds of recovery DVDs:
● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications.
● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the
HP Software Setup utility installs drivers and applications.
Creating recovery media
NOTE: The Windows 7 operating system DVD can be created only once. Thereafter, the option to create that media will not be available after you create a Windows DVD.
To create the Windows DVD:
1.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2.
Select Windows disk.
3.
From the drop-down menu, select the drive for burning the recovery media.
4.
Click the Create button to start the burning process.
After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD:
1.
Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator.
2.
Select Driver disk.
3.
From the drop-down menu, select the drive for burning the recovery media.
4.
Click the Create button to start the burning process.
Backing up your information
You should create system repair media and your initial backup immediately after initial system setup.
As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. You should also create Windows system repair media
(select models only) which can be used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
● Store personal files in the Documents library, and back it up regularly.
● Back up templates that are stored in their associated directories.
● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences.
● When backing up to discs, number each disc after removing it from the drive.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and Support.
Windows 7 141
To create a backup using Windows Backup and Restore:
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.
1.
Select Start > All Programs > Maintenance > Backup and Restore.
2.
Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:
● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly.
● f11 recovery tools (select models only): You can use the f11 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows 7 operating system media to reboot the computer and repair the operating system. For additional information, see
Windows 7 operating system media on page 144 .
142 Chapter 9 Backup and recovery
Using the Windows recovery tools
Using the Windows recovery tools, you can:
● Recover individual files
● Restore the computer to a previous system restore point
● Recover information using recovery tools
NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and Support.
To recover information you previously backed up:
1.
Select Start > All Programs > Maintenance > Backup and Restore.
2.
Follow the on-screen instructions to recover your system settings, your computer (select models only), or your files.
To recover your information using Startup Repair, follow these steps:
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the Windows partition.
To check for the Windows partition, select Start > Computer.
NOTE: If the Windows partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery media. For additional information, see
Using Windows 7 operating system media on page 144
.
3.
If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating system loads.
4.
Select Startup Repair.
5.
Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, select Start >
Help and Support.
Windows 7 143
Using f11 recovery tools (select models only)
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11 :
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the HP Recovery partition: click Start, right-click
Computer, click Manage, and then click Disk Management.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 7 operating system media and the Driver Recovery media. For additional information, see
Using Windows 7 operating system media on page 144 .
3.
If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen.
4.
Press f11 while the “Press <F11> for recovery” message is displayed on the screen.
5.
Follow the on-screen instructions.
Using Windows 7 operating system media
If you cannot use the recovery media you previously created using the HP Recovery Disc Creator
(select models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system.
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support . For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html
. You can also order the DVD by calling support. For contact information, see the
Worldwide Telephone Numbers booklet included with the computer.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 7 operating system DVD:
NOTE: This process takes several minutes.
1.
If possible, back up all personal files.
2.
Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.
3.
When prompted, press any keyboard key.
4.
Follow the on-screen instructions.
5.
Click Next.
6.
Select Repair your computer.
7.
Follow the on-screen instructions.
144 Chapter 9 Backup and recovery
After the repair is completed:
1.
Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD.
2.
Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Windows 7 145
SUSE Linux – Backup and recovery
Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed.
Creating backups
1.
Create restore media immediately after you set up the computer.
2.
As you add files, routinely create a backup of your system and personal information.
Backing up your information
You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Back up your system at the following times:
● At regularly scheduled times
● Before the computer is repaired or restored
● Before you add or modify hardware or software
To back up your home directory files using Backup Manager Settings:
1.
Select Computer > More Applications > Tools > Backup Manager Settings, and click
Backup my home directory.
2.
Click Storage Destination Location, and then select a location to back up your information.
3.
Click Schedule, and then select a time schedule to perform backups at a regularly scheduled time.
To immediately back up your information, click the Backup Now check box.
NOTE: Before you back up your information, be sure you have designated a location to save the backup files.
4.
Click Save and Backup to start the backup and to save the backup settings.
To restore backup files:
1.
Select Computer > More Applications > Tools > Backup Manager Restore.
2.
Click Backup Source, and then select the location of the backup files.
3.
Click Restore Destination, and then select the destination to restore the files.
4.
To restore all files from the selected location, click Restore all files. To restore select files only, click Restore selected files, click Select Files and then select the files to be restored.
5.
Under Restore Point, click the time and date of the backup.
NOTE: If multiple backups have been performed, click Use the latest version to restore the latest version.
6.
Click Restore to start restoring the files, or click Cancel to cancel the operation.
146 Chapter 9 Backup and recovery
Performing a system recovery
Recovery allows you to repair or restore the computer to its original factory state. You can create an
HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive.
CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled.
Personal files must be restored from a backup.
To restore the computer using the HP Factory Image Restore DVD, you must first create the recovery disc. To create the recovery disc:
NOTE: HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure.
1.
Select Computer > More Applications.
2.
In the left pane, click Tools, and then click Create HP Factory Image Restore DVD in the right pane.
3.
Follow the on-screen instructions to create an image file to burn a recovery disc.
To restore the computer from the recovery disc, follow these steps:
1.
If possible, back up all personal files.
2.
Insert the HP Factory Image Restore DVD into the optical drive and restart the computer.
3.
As the computer is restarting, press f9 to open the Computer Setup boot option menu.
4.
Press the down arrow to select Restore SLED HP-BNB preload image from the Linux boot menu, and then press enter .
5.
Using the arrow keys, select Yes when prompted: Do you want to start the System-Restore?
6.
Follow the on-screen instructions.
Remove everything and reinstall SLED
Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, applications, and settings from your computer, and reinstalls the Linux operating system.
IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain.
You can initiate this option by using the f11 key.
To use the f11 key:
Press f11 while the computer boots.
– or –
Press and hold f11 as you press the power button.
SUSE Linux – Backup and recovery 147
The following options are available:
● Cancel/Reboot—Reboots the system. No recovery or restore activity is performed.
● Recover/Repair System—This option repairs a system that is not working properly and preserves user data.
● Restore Factory System—This option restores the system back to the original factory state. User data is not preserved.
Select an option and follow the on-screen instructions.
148 Chapter 9 Backup and recovery
10 Statement of Volatility
The purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed.
HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the system configuration. Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business Notebook PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory. The steps below will remove personal data from the notebook
PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com
.
1.
Follow steps (a) through (I) below to restore the nonvolatile memory that can contain personal data. Restoring or re-programming nonvolatile memory that does not store personal data is neither necessary nor recommended.
a.
Enter BIOS (F10) Setup by powering on the system and pressing F10 when prompted near the bottom of the display, or press the ESC key to display the start up menu, and then press F10 . If the system has a BIOS administrator password, enter the password at the prompt.
b.
Select the Main menu, and then select Restore Defaults.
c.
Select the Security menu, and then select Restore Security Level Defaults.
d.
If an asset or ownership tag is set, select the Security menu and scroll down to the
Utilities menu. Select System IDs, and then select Asset Tracking Number. Press the spacebar once to clear the tag, and then press Enter to return to the prior menu.
e.
If a DriveLock password is set, select the Security menu, select Hard Drive Tools, scroll down to DriveLock, and then clear the check box for DriveLock password on restart.
Repeat this procedure if more than one hard drive has a DriveLock password.
f.
If an Automatic DriveLock password is set, select the Security menu, select Hard Drive
Tools, and then scroll down to Automatic DriveLock. A warning screen about automatic drive lock is displayed, Select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic DriveLock password.
g.
Select the Main menu, and then Reset BIOS Security to factory default. Click yes at the warning message.
h.
Select the Main menu, and then Save Changes and Exit.
i.
Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint sensor, one or two prompts will appear. One to clear the TPM and the other to Reset
Fingerprint Sensor; press F1 to accept or F2 to reject.
149
If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel® Centrino with
VProTM, reboot the PC and enter BIOS Setup by pressing F10 when prompted. Select
System Configuration, select AMT Options, and then select Un-configure AMT on next
boot. Select Save, and then select Yes. Select the File menu, and then select Save
Changes and Exit. Reboot the system and confirm that you want to un-configure AMT.
j.
If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to deactivate it.
k.
If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it.
l.
Remove all power and system batteries for at least 24 hours.
2.
Remove and retain the storage drive or clear the contents of the drive.
a.
Hard Disk Drive (HDD)
Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
To run HP Disk Sanitizer, enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display, or press ESC to display the startup menu, and then press F10 . Select the Security menu, scroll down to the Utilities menu, and then select Hard Drive Tools. Select Disk Sanitizer, and then select the desired drive. For a higher level of protection, select Optimum.
NOTE: This process will take a long time, and the amount of time varies based on the hard drive capacity.
b.
Solid State Drive (SSD)
Clear the SSD contents by using the BIOS Setup Secure Erase command option, or by using a third party utility designed to erase data from an SSD. To run Secure Erase, enter
BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display. Select the Security menu and scroll down to the Utilities menu. Select
Secure Erase and select the desired hard drive.
Non-volatile memory usage
Non Volatile
Memory Type
Amount
(Size)
Real Time Clock
(RTC) battery backed-up
CMOS configuration memory (CMOS)
256 Bytes
Does this memory store customer data?
No
Does this memory retain data when power is removed?
Yes
What is the purpose of this memory?
How is data input into this memory?
How is this memory write protected?
Stores system date and time and limited keyboard controller data.
Using the F10 Setup utility or changing the Microsoft®
Windows® date & time.
This memory is not write-protected. HP recommends password protecting the F10
Setup utility.
150 Chapter 10 Statement of Volatility
Non Volatile
Memory Type
Amount
(Size)
Controller (NIC)
EEPROM
64 Kbytes
(not customer accessible)
No
Keyboard ROM 64 Kbytes
(not customer accessible)
No
DIMM Serial
Presence Detect
(SPD) configuration data
System BIOS
256 Bytes per memory module, 128
Bytes programmabl e (not customer accessible)
No
4 to 5
MBytes
Yes
Does this memory store customer data?
Does this memory retain data when power is removed?
Yes
What is the purpose of this memory?
How is data input into this memory?
How is this memory write protected?
Yes
Yes
Store NIC configuration and NIC firmware.
Stores firmware code
(keyboard, mouse, & battery management).
Stores memory module information.
Using a utility from the NIC vendor that can be run from
DOS.
Programmed at the factory.
Code is updated when the system BIOS is updated.
Programmed by the memory vendor.
A utility is required to write data to this memory and is available from NIC vendor.
Writing data to this
ROM in an inappropriate manner will render the NIC nonfunctional.
A utility is required for writing data to this memory and is available on the HP website.
Writing data to this
ROM in an inappropriate manner can render the PC nonfunctional.
Data cannot be written to this memory when the module is installed in a PC. The specific write protection method varies by memory vendor.
Yes
Intel
Management
Engine Firmware
(present only in models ending in a ‘p’,‘w’, or ‘m’ or with Intel
Centrino Pro technology)
1.5 or
5MByte
Yes Yes
Store system
BIOS code and PC configuration data.
System BIOS code is programmed at the factory.
Code is updated when the system BIOS is updated.
Configuration data and settings are input using the
F10 setup utility or a custom utility.
A utility is required for writing data to this memory and is available on the HP website.
Writing data to this
ROM in an inappropriate manner can render the PC nonfunctional.
Stores
Management
Engine Code,
Settings,
Provisioning
Data and iAMT third party data store.
Management Engine Code is programmed at the factory. Code is updated via
Intel secure firmware update utility. Unique
Provisioning Data can be entered at the factory or by an administrator using the
Management Engine
(MEBx) setup utility. The third party data store contents can populated by a remote management console or local applications registered by an administrator to have access to the space.
The Intel chipset is configured to enforce
HW protection to block all direct read/write access to this area. An
Intel utility is required for updating the firmware.
Only firmware updates digitally signed by Intel can be applied using this utility.
Non-volatile memory usage 151
Non Volatile
Memory Type
Bluetooth flash
Amount
(Size)
2Mbit
802.11 WLAN
EEPROM
4kb to 8kb
Webcamera
Fingerprint reader
64K bit
512kByte
Flash
Does this memory store customer data?
No
No
No
Yes
Does this memory retain data when power is removed?
Yes
Yes
Yes
Yes
What is the purpose of this memory?
How is data input into this memory?
How is this memory write protected?
Stores
Bluetooth configuration and firmware.
Programmed at the factory.
Tools for writing data to this memory are not publicly available but can be obtained from the silicon vendor.
Stores configuration and calibration data.
Programmed at the factory.
Tools for writing data to this memory are not made public.
A utility is required for writing data to this memory and is made available through newer versions of the driver if the flash requires an upgrade.
A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue.
Store Web
Cam configuration and firmware.
Stores fingerprint templates.
Using a utility from the device manufacturer that can be run from Windows.
By enrolling in HP
ProtectTools Security
Manager.
A utility is required for writing data to this memory and is typically not made available to the public unless a firmware upgrade is necessary to address a unique issue.
Only a digitally signed application can make the call to write to the flash.
Questions and answers
1.
How can the BIOS settings be restored (returned to factory settings)?
a.
Turn on or restart the computer and press F10 when prompted near the bottom of the display.
b.
Select Main, and then select Restore defaults.
c.
Follow the on-screen instructions.
d.
Select Main, Save Changes and Exit, and then press Enter .
2.
What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory module? How would this data be written?
The DIMM SPD memory contains information about the memory module such as size, serial number, data width, speed/timing, voltage and thermal information. This information is written by the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is installed in a PC. Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC. There are various third party tools available to read SPD memory.
152 Chapter 10 Statement of Volatility
3.
Does the “Firmware Hub for System BIOS” contain the BIOS program? Is this chip writable, and if so how?
The Firmware Hub does contain the BIOS program and is writable. A utility is required to perform the write function.
4.
In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer. Is this true for these BIOS chips?
Yes, they are flash memory chips.
5.
What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data.
6.
Does resetting the CMOS configuration memory return the PC back to factory defaults?
The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings. To return these system data and configuration defaults to factory settings, refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults.
Questions and answers 153
11 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to
120 volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 113
Requirements for specific countries and regions
Country/region
Australia
Austria
Belgium
Canada
Denmark
Finland
France
Germany
Italy
Japan
The Netherlands
Norway
The People's Republic of China
Accredited agency
EANSW
OVE
CEBC
CSA
DEMKO
FIMKO
UTE
VDE
IMQ
METI
KEMA
NEMKO
COC
Applicable note number
1
1
1
1
1
1
1
2
1
1
5
1
3
154 Chapter 11 Power cord set requirements
Country/region Accredited agency Applicable note number
South Korea
Sweden
Switzerland
Taiwan
EK
CEMKO
SEV
BSMI
4
1
1
4
The United Kingdom
The United States
BSI
UL
1
2
1.
The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2.
The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.
3.
The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the
Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.
4.
The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
5.
The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specific countries and regions 155
12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle .
156 Chapter 12 Recycling
Index
A
AC adapter, spare part number
AC adapter, spare part numbers
audio-in (microphone) jack,
audio-out (headphone) jack,
audio/USB board
B
backups
Base enclosure
base enclosure
removal 89 spare part number 89
base enclosure, spare part
battery
removal 63 spare part numbers 37, 45, 63
Blu-ray R/RE DVD±RW SuperMulti
Double-Layer Combo Drive
Blu-ray R/RE DVD±RW SuperMulti
Double-Layer Drive
Blu-ray ROM DVD±RW Combo
Drive
Blu-ray ROM DVD±RW SuperMulti
Double-Layer Drive
buttons
left pointing stick 17 left TouchPad 17
right pointing stick 17 right TouchPad 17
C
Cable Kit
cables
cables, service considerations 58
caps lock light, identifying 15, 16
chipset, product description 1
components
computer
connectors, service
D display assembly
removal 115 spare part numbers 115
Display bezel
display bezel
Display Cable Kit
Display cable kit
display cable kit
display hinge kit
display panel
Display Panel Support Kit
dock/expansion base
docking connector, identifying 23
Driver Recovery DVD,
Dual-Mode DisplayPort,
DVD-ROM Drive
DVD-ROM SuperMulti Drive
DVD±RW Double-Layer Combo
Drive
DVD±RW SuperMulti Double-
Layer Drive
E
embedded numeric keypad,
Ethernet, product description 6
Index 157
F
Fan
fan
removal 85 spare part numbers 85
fan and heat sink assembly
Fingerprint bracket, illustrated 40
Fingerprint reader
fingerprint reader bezel,
fingerprint reader board
fingerprint reader board bracket
fingerprint reader, identifying 12
flash cache, product description
Function button board
function button board
function keys, identifying 13, 14
fusion controller hub, product
G
graphics, product description 2
guidelines
packaging 60 transporting 60 workstation 60
H hard drive
hard drive bracket
Hard Drive Hardware Kit
Hard drive hardware kit
heat sink
Heat sink assembly
hinge
hinge bracket
hinge cover
Hinge Kit, spare part number 51
HP Recovery Disc Creator,
I integrated numeric keypad,
integrated webcam light,
internal microphones, identifying
J jacks
audio-in (microphone) 21 audio-out (headphone) 21
K keyboard
keypad
keys
esc 13, 14 fn 13, 14 function 13, 14
L
latches, service cover release 24
lights
microphone mute 15, 16 num lock 15, 16
M mass storage device
Memory card reader, identifying
memory module
microphone
microphone (audio-in) jack,
microphone module
158 Index
Modem
Modem module
modem module
removal 67 spare part number 67 spare part numbers 67
modemtransfer board
N network cable
network jack, identifying 18, 19
O operating system, product
optical drive
optical drive blank tray
optical drive eject button,
optical drive transfer board
P
plastic parts, service
Plastics Kit
components 40 spare part number 40, 52
Plastics kit
pointing device, product
ports
Dual-Mode DisplayPort 21 external monitor 21
power button board
Power cable
power connector board
power connector cable
power connector, identifying 18,
power cord
power requirements, product
processor
product description
Ethernet 6 external media cards 6
R
removal/replacement
reset
RJ-11 (modem) jack, identifying
RJ-45 (network) jack, identifying
RJ-45 cable
RTC battery
removal 113 spare part number 44, 113
Rubber kit
S
Screw Kit, spare part number 43,
SD card reader bezel, illustrated
security cable slot, identifying 21
security, product description 7
service considerations
Service cover
service cover
service cover release latch 24
service cover release lock,
serviceability, product
Index 159
SLED remove everything and reinstall slots
Smart card reader
smart card reader
Smart card reader blank,
solid-state drive
Speaker kit
Speaker Kit, spare part number
speakers
specifications
system board
T
Top cover
top cover
top hinge cover, spare part
TouchPad
TouchPad light, identifying 15, 16
TouchPad zone
U
Upgrade drive, product
USB board
V
W
webcam 10 webcam light, identifying 10 webcam, identifying 10
Webcamera
webcamera/microphone module
Windows
Windows 7 operating system DVD
Windows 7 operating system media
Windows 8 operating system
Windows applications key,
Windows button, identifying 13,
wireless antennas, identifying 10
wireless, product description 6
WLAN module
WWAN module
160 Index
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Key Features
- Laptop Clamshell Silver
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