Worldwide Traveling Tips
HTC Touch Pro2
Before You Travel
> The international access code of the country you are traveling in
Activate your HTC Touch Pro2 with voice and/or data service:
Voice and/or data service must be enabled prior to travel. Before
traveling be sure that you have placed and received a call and
accessed data services, if needed while traveling. Service must first
work on the Sprint network before it will work while roaming.
> The phone number you are calling
Enable international wireless voice and/or data capability:
1. Chat with an international support rep from sprint.com/
international (click Chat with us) or place a call to
1-888-226-7212, option 2
2. Request that your international services be enabled
3. Specify that international voice and/or international data be
enabled
Check coverage, rates and features available for the location(s)
you will visit:
1. Visit sprint.com/sww
2. Select a country and click Search
3. View features available in city list, scroll through or select first letter
of city name
4. The HTC Touch Pro2 will operate where “Advanced Worldmode”
displays
Identify international calling codes for location(s) you will visit
and location(s) you plan to call:
To make an international call while traveling internationally you will
need:
Sprint Worldwide Traveling Tips > HTC Touch Pro2
> The country code for the country you are calling to
International access codes and country codes are available on
sprint.com/sww or Access travel guide for the country you will be
visiting:
1. From sprint.com/support, select HTC Touch Pro2 from device list
2. Select Travel Tips link
3. Select country you will be visiting for specific dialing and service
details
Set voicemail passcode:
You must know your voicemail passcode to access voicemail outside
of the U.S. If you do not know your passcode, you may reset it at
sprint.com:
1. Log in to My Sprint
2. Select Settings & Passwords at the bottom right-hand side of
the page
3. Click Voicemail Passcode
4. Enter new passcode, re-enter and click Submit
Texting:
Your device will automatically be able to receive texts when traveling
internationally. All texts received while traveling internationally are
billed the same rate for the country you are traveling in, regardless
of where the text is sent from. Check sprint.com/sww for texting rates
or check sprint.com/support (select your device) to prevent your
device from receiving texts. You will need to enable your device to
send texts while roaming on GSM networks. Once the steps below
are completed you will be able to send texts on any available
network while traveling internationally; this process only needs to be
completed once.
To enable device for sending texts on GSM networks:
1. Tap Start > Settings > Menu > Phone Network Mode
2. From the Mode of operation drop-down list select GSM only
3. Tap OK
4. Go to Settings > Communications > Phone
5. Select GSM/UMTS tab, then select Voice Mail and Text
Messages
6. Press Get Settings
7. Type +12819659999 in the Text Messages Service
Center box, then select OK to finish
Sending a text while traveling is identical to sending a text
from home.
1. When sending a text to a U.S.-based number or to any number
within the North American Numbering Plan* simply enter the
10-digit number
2. When sending a text to a non-U.S.-based number, enter 011 then
the country code and number
*North American Numbering Plan Countries: Anguilla, Antigua, Bahamas, Barbados,
Bermuda, British Virgin Islands, Canada, Cayman Islands, Dominica, Dominican Republic,
Grenada, Jamaica, Montserrat, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines,
Trinidad and Tobago, Turks and Caicos Islands, and U.S. Territories (Puerto Rico, U.S. Virgin
Islands and Guam).
095801 Revised 4/10
While Traveling Abroad
Selecting Service Mode:
Upon arriving in a country with CDMA voice and GSM
voice and data coverage, change the settings to
Int’l GSM to access data service. Note that while in
the United States, your device will operate only in CDMA
mode; domestic GSM networks will not be accessible
via this device.
1. Tap Start > Settings > Menu > Phone Network Mode
2. From the Mode of operation drop-down list select
GSM
3. Tap OK
Manually Selecting a Network:
When using the device in GSM mode it will automatically
search for service; however, it may be necessary to
manually select a different carrier to access data.
1. Tap Start > Settings > Menu > Phone Network Mode
2. From the GSM Network selection field, select Manual
3. Tap Find Network
4. Tap to highlight an available network and then tap OK
5. Tap OK to complete the process and save the
new settings
Making and Receiving Calls:
Local calls: Local calling procedures vary by country.
Please use the same procedures to dial locally from your
Touch Pro2 as you would from a wireline phone in
that country.
International calls: International access code, country
code, area code, phone number. International dialing
is simplified with plus code dialing when on GSM
networks.
Example: Calling Manhattan, N.Y. from London: + 1
212 555 2121
When in CDMA Mode - Dial international access code
for the country you are in then the country code you are
calling and the phone number.
Example: Calling Manhattan, N.Y. from Mexico: 00
1 212 555 2121
Sprint Worldwide Traveling Tips > HTC Touch Pro2
Receiving Calls: Simply turn on your phone. Your callers
do not need to dial anything different, and they will not
pay extra to reach you. Roaming rates apply to you only.
Travel Checklist
Accessing Voicemail:
1. Dial the international access code (or if in GSM mode,
press and hold the 0 [zero] key until a + appears on
your phone display)
2. Enter 1, then your Sprint number
3. When voicemail answers, press * (star) and enter the
voicemail passcode followed by # (pound)
1. Call, chat with or email a Sprint Worldwide Customer Care rep to
enable phone and SIM card for international wireless services. If your
phone number, device or SIM card changes, call Customer Care to
enable your new number, device or SIM
2. Get list of country dialing codes
3. Set voicemail passcode
Sprint Worldwide Customer
Support
Access a dedicated team of Sprint specialists via chat
or email by visiting sprint.com/international and clicking
Chat with us or Email us or place a call to one of the
following numbers:
> From your Sprint phone (this call will be free):
Dial international access code, then 1, then
817-698-4199, option 3
> From a wireline phone: Call 1-817-698-4199, option 3
(access and connection fees may apply in addition to
long-distance costs)
> Toll-free numbers are also available from several
countries. The toll-free* numbers below can be used
to contact Sprint in the following countries:
• Most Caribbean Islands . . .1-888-226-7212
• France . . . 0800-903200
• Germany . . . 0800-180-0951
• Italy . . . 800-787-986
• Mexico . . . 001-877-294-9003
• United Kingdom . . . 0808-234-6616
* This toll-free service is available at ordinary wireline and
some public pay phones. This service does not cover any hotel
access charges.
General – Before Traveling
When Traveling to Another Country
1. Power phone on
2. To access data services, ensure you are on the carrier network that
supports data. You may need to manually switch from CDMA to GSM
mode to access data; follow directions for “Selecting Service Mode”
3. While in GSM mode, your device will automatically search for data
carriers first. However, if data is not available on that carrier, it may be
necessary to manually select a different carrier. Follow directions for
“Manually Selecting a Network”
To view a list of data networks, go to sprint.com/international, click
Traveling Internationally with a Sprint Phone and then click GSM
Roaming Partners on the right.
Inserting/Swapping SIM Cards
Your Sprint SIM card should be preinstalled. If you get a “No SIM card
found” error message or if you need to reinstall or swap your SIM card,
please follow the instructions below to place the SIM card properly in
your phone.
1. Remove the stylus and then remove the back cover and battery
2. To remove the SIM card, first insert the tip of the stylus into the
small hole above the SIM card slot, and then push the SIM card
out with the stylus. Slide the SIM card out from the slot with your
thumb or finger
3. To insert the SIM, hold the SIM card so that the metal contacts on the
SIM card face down with the cutoff corner in the lower-right corner
4. Slide the SIM card into the SIM card slot until it stops
5. Replace battery, cover and stylus
095801 Revised 4/10
International Roaming: International coverage avail. in countries with GSM (voice)/GPRS (data) networks only. May vary by carrier. GPS Navigation: Requires GPS capable device. Environment may limit GPS location info. Other Terms: Coverage not available everywhere. Nationwide Sprint
Network reaches over 276 million people. The 3G Sprint Mobile Broadband Network (including roaming) reaches over 273 million people. ©2010 Sprint. Sprint and the logo are trademarks of Sprint. Other marks are the property of their respective owners.
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