Lexmark 6500E Maintenance Manual
Lexmark MX6500e 6500e is a multifunctional device that combines printing, copying, scanning, and faxing capabilities. It features a 10.2-inch color touch screen for intuitive operation, automatic duplex printing for double-sided output, and a print speed of up to 52 ppm in black and 50 ppm in color. Additionally, it offers wireless connectivity, allowing users to print and scan documents from their mobile devices. The device also includes a range of security features to protect sensitive information.
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6500e
Maintenance Guide
June 2011 www.lexmark.com
Contents
Contents
2
Maintaining the scanner
Periodically, certain tasks are required to maintain optimum print quality.
Cleaning the exterior of the scanner
1
Make sure the scanner is turned off and unplugged from the wall outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the scanner, unplug the power cord from the wall outlet and disconnect all cables from the scanner before proceeding.
2
Remove paper from the standard exit bin.
3
Dampen a clean, lint-free cloth with water.
Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of the scanner.
4
Wipe only the exterior of the scanner, including the exit tray.
Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your scanner.
5
Make sure the paper support and exit tray are dry before using the scanner.
Cleaning the scanner glass
Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images.
1
Slightly dampen a soft, lint-free cloth or paper towel with water.
2
Open the scanner cover.
1
White underside of the scanner cover
2
Scanner glass
3
Wipe the scanner glass until it is clean and dry.
4
Wipe the white underside of the scanner cover until it is clean and dry.
5
Close the scanner cover.
Maintaining the scanner
3
Cleaning the ADF glass
1
Slightly dampen a soft, lint-free cloth or paper towel with water.
Notes:
•
You may also dampen a paper towel with ammonia-free, deionized glass cleaner.
•
The cleaning kit for the scanner glass could also be used for this task.
2
Open the ADF cover.
3
Wipe the upper and lower ADF glass until they are clean and dry.
4
Close the ADF cover.
Cleaning the ADF parts
Clean the ADF parts periodically to ensure the ADF feeds paper properly. Residue on the ADF parts may cause scan quality issues and false paper jam messages.
Maintaining the scanner
4
When cleaning ADF parts, use the cleaning kit that came with the scanner.
1
Remove the cleaning kit from its container under the exit tray.
2
Unpack and unfold the cleaning cloth.
3
Open the ADF cover.
4
Using the cleaning cloth, wipe the rollers in the upper portion of the ADF until all residue is removed.
1
Two rollers that do not rotate freely
2
Six rollers that rotate freely
Maintaining the scanner
5
a
To clean the rollers that do not rotate freely, push each roller inward, rotate it, then wipe it with the cleaning cloth.
b
To clean the rollers that rotate freely, wipe the rollers until all residue is removed.
Maintaining the scanner
6
5
Using the cleaning cloth, wipe the rollers in the lower portion of the ADF until all residue is removed.
1
Six rollers that do not rotate freely
2
Six rollers that rotate freely
a
To clean the rollers that do not rotate freely, manually rotate the last roller toward the ADF entrance. This will reposition the other rollers that do not rotate freely.
Maintaining the scanner
7
b
To clean the rollers that rotate freely, wipe the rollers until all residue is removed.
6
Wait for 3 minutes to let the rollers dry.
Cleaning the touch screen
Clean the scanner touch screen regularly to remove fingerprints and smudges.
1
Make sure the scanner is turned off and unplugged from the wall outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the scanner, unplug the power cord from the wall outlet and disconnect all cables from the scanner before proceeding.
2
Remove the cleaning kit from the compartment under the exit tray.
3
Unpack the cleaning kit.
4
Wipe the touch screen with the wet cloth first, and then with the dry cloth.
Warning—Potential Damage: Do not use liquids, household cleaners, or detergents, as they may damage the touch screen.
Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Do not expose supplies to:
•
Direct sunlight
•
Temperatures above 35°C (95°F)
•
High humidity above 80%
Maintaining the scanner
8
•
Salty air
•
Corrosive gases
•
Heavy dust
Checking the status of supplies
A message appears on the display when a replacement supply item is needed or when maintenance is required.
Checking the status of supplies from the scanner control panel
From the home screen, touch Status/Supplies > View Supplies.
Checking the status of supplies from a network computer
Note: The computer must be connected to the same network as the scanner.
1
Type the scanner IP address or host name in the address field of your Web browser.
If you do not know the IP address or host name of the scanner, then you can:
•
View the information on the scanner control panel home screen, or in the TCP/IP section under the
Networks/Ports menu.
•
Print a network setup page or menu settings page and locate the information in the TCP/IP section.
2
Click Device Status.
The Device Status page appears, displaying a summary of supply levels.
Ordering supplies
To order supplies in the U.S., contact Lexmark at 1-800-539-6275 for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web Site at www.lexmark.com or contact the place where you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter- or A4-size plain paper.
Ordering scanner supplies
Ordering a cleaning kit
Clean the ADF parts periodically to maintain the optimal performance of the device.
Part name
ADF feed roller cleaning cloth
Part number
16J0900
Maintaining the scanner
9
Ordering a separator pad
When Replace separator pad appears on the display, order a separator pad.
Part name
Separator pad
Part number
40X6447
Ordering printer supplies
Ordering print cartridges
When 88 Cartridge low appears or when the print becomes faded:
1
Remove the print cartridge.
2
Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner.
3
Reinsert the cartridge and continue printing.
Note: Repeat this procedure multiple times until the print remains faded, and then replace the cartridge.
Recommended print cartridges
Part name
For the US and Canada
Print cartridge
High-yield print cartridge
Extra-high-yield print cartridge*
High-yield print cartridge for Label applications
Print cartridge
High-yield print cartridge
Extra-high-yield print cartridge*
High-yield print cartridge for Label applications
* Available for the T654 models.
Lexmark Return Program Cartridge
T650A11A
T650H11A
T654X11A
T650H04A
Extra-high-yield print cartridge for Label applications*
For Europe, the Middle East, and Africa
T654X04A
T650A11E
T650H11E
T654X11E
T650H04E
Regular cartridge
T650A21A
T650H21A
T654X21A
Not applicable
Not applicable
T650A21E
T650H21E
T654X21E
Not applicable
Maintaining the scanner
10
Part name
Extra-high-yield print cartridge for Label applications*
Lexmark Return Program Cartridge
T654X04E
For the Asia Pacific Region
Print cartridge
High-yield print cartridge
Extra-high-yield print cartridge*
High-yield print cartridge for Label applications
Extra-high-yield print cartridge for Label applications*
T650A11P
T650H11P
T654X11P
T650H04P
T654X04P
For Latin America
Print cartridge
High-yield print cartridge
Extra-high-yield print cartridge*
High-yield print cartridge for Label applications
Extra-high-yield print cartridge for Label applications*
* Available for the T654 models.
T650A11L
T650H11L
T654X11L
T650H04L
T654X04L
Regular cartridge
Not applicable
T650A21P
T650H21P
T654X21P
Not applicable
Not applicable
T650A21L
T650H21L
T654X21L
Not applicable
Not applicable
Ordering a maintenance kit
When 80 Routine maintenance appears, order a maintenance kit. The maintenance kit contains all the items necessary to replace the pick rollers, the charge roll, the transfer roller, and the fuser.
Notes:
•
Using certain types of paper may require more frequent replacement of the maintenance kit.
•
The charge roll, fuser, pick rollers, and transfer roller can also be individually ordered and replaced as necessary.
•
To check the fuser type (T1 or T2) installed in the printer, remove the print cartridge, and then view the label on the fuser.
Part name
Maintenance kit (T1 fuser)
Maintenance kit (T2 fuser)
Type
100 V
110 V
220 V
100 V
110 V
220 V
Part number
40X4723
40X4724
40X4765
40X4766
40X4767
40X4768
Maintaining the scanner
11
Ordering charge rolls
When toner fog or background shading appears on printed pages, order replacement charge rolls.
Part name
Charge roll assembly
Part number
40X5852
Ordering a fuser
To check the fuser type (T1 or T2) installed in the printer, remove the print cartridge, and then view the label on the fuser.
Part name
T1 fuser
T2 fuser
Part number
40X1870 (100 V)
40X4418 (110 V)
40X1871 (220 V)
40X5853 (100 V)
40X5854 (110 V)
40X5855 (220 V)
Ordering a fuser wiper
When Replace wiper appears on the display, order a fuser wiper.
Part name
Fuser wiper
Part number
40X4417
Ordering pick rollers
When the paper fails to properly feed from the tray, order new pick rollers.
Part name
Pick rollers
Part number
40X4308
Ordering staple cartridges
Part name
Staple cartridges–3 pack
For more information, see the illustrations inside the stapler door.
Part number
25A0013
Ordering a transfer roll assembly
When toner smudges appear on the front or back of printed pages, order a replacement transfer roller.
Maintaining the scanner
12
Part name
Transfer roll assembly
Replacing supplies
Replacing the separator pad
1
Turn the printer off, and then open the ADF cover.
Part number
40X1886
2
Remove the separator pad.
3
Unpack the new separator pad, and then install it in the scanner.
Maintaining the scanner
13
4
Close the ADF cover.
5
Dispose of the old separator pad.
Securing the memory before moving the scanner
Statement of Volatility
Your scanner contains various types of memory that are capable of storing device and network settings, information from embedded solutions, and user data. The following are the types of memory and the types of data they store:
•
Volatile memory—Your device utilizes standard Random Access Memory (RAM) to temporarily buffer user data during simple print and copy jobs.
•
Non-volatile memory—Your device may utilize two forms of non-volatile memory: EEPROM and NAND (flash memory). Both types are used to store the operating system, device settings, network information, scanner and bookmark settings, and embedded solutions.
•
Hard disk memory—Some devices have a hard disk drive installed. The scanner hard disk is designed for device-specific functionality and cannot be used for long term storage for data that is not print-related. The hard disk does not provide the capability for users to extract information, create folders, create disk or network file shares, or FTP information directly from a client device. The hard disk can retain buffered user data from complex scan, print, copy, and fax jobs, as well as form data, and font data.
There are several circumstances where you may want to erase the contents of memory of devices installed in the scanner. A partial list includes:
•
The scanner is being decommissioned.
•
The scanner hard drive is being replaced.
Maintaining the scanner
14
•
The scanner is being moved to a different department or location.
•
The scanner is being serviced by someone from outside your organization.
•
The scanner is being removed from your premises for service.
Disposing of a printer or scanner hard drive
Note: Not all printers or scanners have a hard disk installed.
In high-security environments, it may be necessary to take additional steps to ensure that confidential data stored on the scanner hard disk cannot be accessed once the scanner—or its hard disk—is removed from your premises.
•
Degaussing—Flushes the hard drive with a magnetic field that erases stored data
•
Crushing—Physically compresses the hard disk to break component parts and render them unreadable
•
Milling—Physically shreds the hard disk into small metal bits
Note: The only way to guarantee that all data is completely erased is to physically destroy each memory device on which data could have been stored.
Erasing volatile memory
The volatile memory (RAM) installed in your scanner requires a power source to retain information. To erase the buffered data, simply power down the device.
Erasing non-volatile memory
•
Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Configuration menu.
•
Fax data—Erase fax settings and data by selecting Wipe All Settings in the Configuration menu.
1
Turn off the scanner.
2
Hold down and while turning the scanner on. Release the buttons only when the screen with the progress bar appears.
The scanner performs a power-on sequence, and then the Configuration menu appears. When the scanner is fully powered up, the touch screen displays a list of functions, instead of the standard home screen icons.
3
Touch Wipe All Settings.
The scanner will reboot several times during this process.
Note: Wipe All Settings securely removes device settings, solutions, jobs, faxes, and passwords in the scanner.
4
Touch Back > Exit Config Menu.
The scanner will power-on reset, and then return to normal operating mode.
Maintaining the scanner
15
Erasing scanner hard disk memory
Configuring Disk Wiping lets you remove residual confidential material left by scan, print, copy, and fax jobs, by securely overwriting files that have been marked for deletion.
1
Turn off the scanner.
2
Hold down and while turning the scanner on. Release the buttons only when the screen with the progress bar appears.
The scanner performs a power-on sequence, and then the Configuration menu appears. When the scanner is fully powered up, the touch screen displays a list of functions, instead of the standard home screen icons.
3
Touch Wipe Disk, and then touch one of the following:
•
Wipe disk (fast)—This lets you overwrite the disk with all zeroes in a single pass.
•
Wipe disk (secure)—This lets you overwrite the disk with random bit patterns several times, followed by a verification pass. A secure overwrite is compliant with the DoD 5220.22-M standard for securely erasing data from a hard disk. Highly confidential information should be wiped using this method.
4
Touch Yes to proceed with disk wiping. A status bar will indicate the progress of the disk wiping task.
Note: Disk wiping can take from several minutes to more than an hour, during which the scanner will be unavailable for other user tasks.
5
Touch Back > Exit Config Menu.
The scanner will power-on reset, and then return to normal operating mode.
Moving the scanner
Before moving the scanner
CAUTION—POTENTIAL INJURY: Before moving the scanner, follow these guidelines to avoid personal injury or scanner damage:
•
Turn off the scanner using the power switch, and then unplug the power cord from the wall outlet.
•
Disconnect all cords and cables from the scanner before moving it.
Warning—Potential Damage: Damage to the scanner caused by improper moving is not covered by the scanner warranty.
Moving the scanner to another location
Warning—Potential Damage: Damage to the scanner caused by improper moving is not covered by the scanner warranty.
CAUTION—POTENTIAL INJURY: Follow these guidelines to avoid personal injury or scanner damage:
•
Make sure your fingers are not under the scanner when you set it down.
•
Put the scanner on a flat and stable surface.
•
Before setting up the scanner, make sure there is adequate clearance around it.
Maintaining the scanner
16
The scanner can be safely moved to another location by following these precautions:
•
Keep the scanner in an upright position.
•
Avoid severe jarring movements.
•
Make sure the scan bar is in the home position.
1
From the home screen, navigate to:
> Lock Scanner Head
2
Turn off the scanner and printer.
3
Lock the scan bar.
Shipping the scanner
When shipping the scanner, use the original packaging or call the place of purchase for a relocation kit.
Maintaining the scanner
17
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