HP Web Jetadmin 10.1 Release Notes Readme

HP Web Jetadmin 10.1 Release Notes Readme

HP Web Jetadmin 10.1 Service Release

4 Release Notes and Installation

Document (Edition 2, 11/2009)

Release Notes

Edition 2, 11/2009

Table of contents

1 HP Web Jetadmin 10.1 Service Release 4 Release Notes and Installation Document (Edition 2,

8/2009) .................................................................................................................................................................. 1

HP Web Jetadmin 10.1 Service Release 4 (10.1.60802) ..................................................................... 1

Obtaining and Installing HP Web Jetadmin 10.1 Service Release 4 .................................................... 2

Minimum System Requirements for HP Web Jetadmin 10.1 ............................................................... 2

Improvements and Fixes in HP Web Jetadmin 10.1 ............................................................................ 5

EWS Matching Functionality in HP Web Jetadmin Service Release 4 Configuration .......................... 5

New Device List Columns for HP Web Jetadmin 10.1 ......................................................................... 6

Improvements and Fixes in Previous Releases of HP Web Jetadmin 10.1 ......................................... 9

Device Support for HP Web Jetadmin 10.1 ........................................................................................ 15

Known Issues ..................................................................................................................................... 16

Sensitive Device Information .............................................................................................................. 18

2 Legal Statements .......................................................................................................................................... 19

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1 HP Web Jetadmin 10.1 Service Release

4 Release Notes and Installation

Document (Edition 2, 8/2009)

NOTE:

This back version of HP Web Jetadmin is provided strictly for updates and critical application fixes. Hewlett-Packard strongly recommends customers download the latest version of HP Web

Jetadmin 10.2 which has the latest functionality, defect fixes, and overall product improvements. HP provides back versions as a courtesy to customers while they test and qualify the next release. This software version as well as other back versions are available for a limited time and will be removed from www.hp.com

at some future date.

This Readme document for HP Web Jetadmin 10.1 (10.1.60802) is a supplement to the online help and Installation and Setup Guide documents for HP Web Jetadmin 10.1. This document will be updated for each service release for HP Web Jetadmin 10.1. To obtain a copy of this document in

PDF format click _ftp://ftp.hp.com/pub/printers/software/wja/docs_ . This document will be updated occasionally on ftp://ftp.hp.com/pub/printers/software/wja/docs/hpwja_101_release_notes_en.pdf

,

HP Web Jetadmin 10.1 Service Release 4 (10.1.60802)

This version of HP Web Jetadmin 10.1 supersedes previous releases of the software. These include

HP Web Jetadmin, HP Web Jetadmin 10.1.52747, 10.1.53182, 10.1.53575, 10.1.54718, 10.1.55407,

10.1.56108, 10.1.58360, and 10.1.58563 versions. This is a cumulative release; all improvements, fixes, and device support in previous releases are also included in this release.

This version of HP Web Jetadmin contains support for new HP devices as well as a number of fixes and feature enhancements. For more information, see

Improvements and Fixes in HP Web Jetadmin

10.1 on page 5 below.

This version is installed by using the install executable.

Support documentation, including readme documents and whitepapers, are available for the latest version of HP Web Jetadmin which is HP Web Jetadmin 10.2, which is similar to HP Web Jetadmin

10.1. Please visit http://www.hp.com/go/webjetadmin and navigate the Self Help tab for documents including HP Web Jetadmin FAQs. This document, (hpwja_101_readme.html) is the only support document available for HP Web Jetadmin 10.1 and will only be made available through the software download pages at http://www.hp.com/go/webjetadmin_software . Select your operating system and then navigate to the section named Back-version Archive.

1.

Select your operating system. Press Enter.

2.

Under Quick jumps to downloads by category, select Software/Web Jetadmin

Documentation.

3.

Click on HP Web Jetadmin Installation and Setup Guide.

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Obtaining and Installing HP Web Jetadmin 10.1 Service

Release 4

To obtain and install this version of HP Web Jetadmin 10.1, access the software download pages at http://www.hp.com/go/webjetadmin_software , select your operating system, and then navigate to the section named Back-version Archive.

Minimum System Requirements for HP Web Jetadmin

10.1

Table 1-1 Technical specifications for HP Web Jetadmin 10.1 (Product Number J6052AA)

Area Requirement or Recommendation Notes

Operating Systems (server and client

( unless otherwise noted

For the server: .NET Framework

3.0 SP1 is the minimum required.

For the client: .NET 2.0 SP2 is the minimum required)

Microsoft Windows XP

Professional (with SP2 and above)

Windows Server 2003 Enterprise

Vista Business Edition

Vista Enterprise Edition

Virtual Machine (Optional Platform)

VMWare Server

VMWare ESX

HP Web Jetadmin 10.1 is only supported on 32 bit versions of these operating systems. 64 bit hardware is supported.

All listed operating systems including Windows 2000 Server or

Professional are supported as

Print Management target hosts.

Print Management features are not supported on Microsoft Vista systems as either an HP Web

Jetadmin server or a print management target.

A local administrator is required for installation or application upgrade.

For a VMWare server, the virtual machine network must be set to

BRIDGED

to facilitate HP Web

Jetadmin 10.1 communications.

When VMWare HP Web Jetadmin

10.1 host is running NAT mode, the remote Smart Client will not connect to the HP Web Jetadmin

10.1 host, alerts are not received, and configuring devices prompts the user for V1 credentials when no credentials are set on the device. Any feature that responds back to the host requires this configuration.

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Table 1-1 Technical specifications for HP Web Jetadmin 10.1 (Product Number J6052AA) (continued)

Server Hardware

2.33 GHz or greater (2.8GHz

recommended)

System RAM: 1 GB RAM

Required

Recommended: Available 4GB storage

Hewlett-Packard executes application performance measurements using Dual 2.8GHz

processor with 2GB RAM.

Performance increases are realized by using dual processor systems; HP Web Jetadmin multithread coding takes advantage of these systems.

Storage requirements will vary depending on implementation, database and migration from older versions.

NTFS is the only supported file system.

Client Hardware

Database

Network

Install/Upgrade/Migration

PC with 1.0 GHz or greater processor (2.4 GHz recommended)

1 GB RAM or greater required

Required: .NET Framework 2.0

SP1

1024 by 768 client display resolution (minimum).

Optimized for Normal font size.

Default DPI only.

SQL Server 2005 Express Edition

SQL Server 2005 Standard,

Workgroup, or Enterprise Editions

If not detected, the software will provide assistance for steps to install .NET Framework.

SQL Express Edition, if not present, is added at install time.

SQL Express Edition database instance is created at install time.

SQL memory usage is set to

512MB at install time.

SQL Enterprise, Workgroup or

Standard Editions are supported via a documented post install procedure.

Required: 1 active IPv4 connection

HP Web Jetadmin 10.1 is not supported on multi-homed systems at this time.

Active connection required by installer, failure occurs when the active connection is not present.

Supported: Upgrade from HP Web

Jetadmin 7.8, 8.0, and 8.1

Upgrade only from HP Web

Jetadmin 10.1 .

Upgrade using HP Web Jetadmin

10.1 install executable.

Administrator access is needed to install this application.

Minimum System Requirements for HP Web Jetadmin 10.1

3

Table 1-1 Technical specifications for HP Web Jetadmin 10.1 (Product Number J6052AA) (continued)

Smart Client

Required: Internet Explorer 6 or 7

Required: 1024 x 768 display resolution.

No administrator access is needed to run Smart Client

15 Maximum concurrent client sessions.

Client performance will vary depending on usage 7.8, 8.0, or

8.1.

Supported browsers

Microsoft Internet Explorer 6.0 or above (client host requirement)

N/A

Shared print queue creation support Windows XP Professional, Server, or

Advanced Server

Print queue management is not supported in Vista operating systems at this time as either a managed host target or HP Web

Jetadmin 10.1 install host.

Network peripheral management supported printers

Host access requirements

Client/Server Security

HP Web Jetadmin 10.1 supports

HP and non-HP printers connected through HP Jetdirect print servers and standard printer MIB-compliant thirdparty network connected printers. The capabilities available for third-party printers will vary from basic to more robust capabilities when the devices are used with HP-certified HP Web

Jetadmin 10.1 plug-ins.

N/A

N/A Application host: local administrator required for installation or application upgrade; Client host: local user access required for ClickOnce client application; Administrator required for .NET installation

Required: Microsoft Domain or

Locally managed Windows users and passwords.

HP Web Jetadmin 10.1 is tested in

Microsoft Active Directory domains.

Users must either be in HP Web

Jetadmin 10.1 server administrator group membership or designated within HP Web Jetadmin 10.1

User settings.

NOTE:

HP Web Jetadmin 10.1 J6052AA is supported on platforms with Microsoft Windows and .NET Framework high-priority updates. During each development cycle, HP Web Jetadmin 10.1

is regularly tested on platforms with current Microsoft updates. HP will investigate all customer software issues presented by post-release updates. The document Late Breaking News for HP Web

Jetadmin 10.1 (found on hp.com) will be updated periodically to provide the latest software issue information.

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Improvements and Fixes in HP Web Jetadmin 10.1

This portion of Late Breaking News lists fixes and improvements made for HP Web Jetadmin 10.1

Service Release 4 (10.1.60802 and also now includes Default Gateway and Subnet Mask configuration on batches of multiple devices.

1.

Device Utilization reports now correctly reflect Mono Simplex counts for HP Color Laserjet

3600, 4500, 4600, and 5500. Previously, these devices did not have mono simplex reflected correctly on HP Web Jetadmin reports.

2.

Outgoing Fax counts in both HP Web Jetadmin device list columns and reports now appear for a number of devices. Previously, these counters did not appear correctly.

3.

Devices replaced into existing device IP addresses where the older devices had been present in

HP Web Jetadmin Data Collections will no longer have data collections performed. These devices are qualified as new, unique devices and can have Data Collections settings established but are no longer considered the same device due to being located at an older device's IP address.

4.

SNMP Trap payload (from HP Web Jetadmin Alerts) now contains device details when HP Web

Jetadmin is able to acquire these details. Previously, these trap packets could contain Unknown even when the device was on the network.

5.

In HP Web Jetadmin Reports, the Outgoing Fax pages are now correctly reflected for many devices. Previously, these could incorrectly display a value of **.

6.

The HP OfficeJet Pro now shows correct counts for Total Engine Cycle in device list columns and in HP Web Jetadmin reports.

7.

New IP Address Change functionality added to Reports > Data Collections indicates when a device has been replaced into an existing IP address where a previous device under data collection was established. To add the new device into data collections, run a discovery that captures this device as a new device and then add it to the desired data collection(s).

EWS Matching Functionality in HP Web Jetadmin Service

Release 4 Configuration

The following changes to settings are available for some HP device models only; firmware updates may be required.

1.

Under Configuration Options for Fax: Added Clear Fax Activity Log (for HP MFP devices)

2.

Under Configuration Options for Devices: Added Delay Calibration (for HP MFP devices).

3.

Under Configuration Options for Digital Sending: Added Color/Black as a setting option.

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5

New Device List Columns for HP Web Jetadmin 10.1

New device list columns introduced with this release include:

Copier:

Color Copy Option

Hold Off Print Jobs During Copy

Interrupt Copy Jobs

Device:

Delay Calibration at Wake/Power On

Default Input Paper Tray

Override A4/Letter

Color/Black Mix

Economode

Optimum Speed/Cost

Toner Out Action

Digital Sending:

Personal Contacts Setup

Replicate MFP

Reset Copy Send Timeout

Search Method

EWS:

EWS Security

Embedded Web Server Other Links

Embedded Web Server URL

Fax:

Fax Maximum Baud Rate

Fax Number Confirmation

Fax Resolution Quality

Fax Send – Dialing Mode

Fax Send – Resolution

Fax Time Format

Network:

Desired USB Mode

Encrypt all web communication

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IPX -- RCFG Support Enabled

Web Services Print

Security:

Disable Direct Ports

Supply:

Bonding Agent

Drum Spittoon

Web Wipe

Black and Yellow Printhead

Black Printhead

Black Printhead 1

Black Printhead 2

Blue and Green Printhead

Blue Cartridge

Cleaning Kit

Cyan and Magenta Printhead

Cyan and Matte Black Printhead

Cyan and Matte Black Printhead 2

Cyan Printhead

Cyan Printhead 1

Cyan Printhead 2

Document Feeder Kit

Feed Roller

Gloss Enhanceer and Gray Printhead

Gray and Photo Black Printhead

Lamp

Light Cyan and Light Magenta Printhead

Light Cyan and Light Magenta Printhead 2

Light Gray and Photo Black Printhead

Light Gray and Photo Black Printhead 2

Light Gray Cartridge

Magenta and Yellow Printhead

Magenta and Yellow Printhead 2

Magenta Printhead

Magenta Printhead 1

New Device List Columns for HP Web Jetadmin 10.1

7

Magenta Printhead 2

Maintenance Cartridge

Matte Black and Red Printhead

Matte Black and Yellow Printhead

Roller Kit

Separation Pad

Stapler

Stapler (Secondary)

Stapler (Tertiary)

Toner Collection Unit

Yellow Printhead

Yellow Printhead 1

Yellow Printhead 2

Maintenance Kit

Black Cartridge

Cyan Cartridge

Light Cyan Cartridge

Light Magenta Cartridge

Magenta Cartridge

Yellow Cartridge

Gray Cartridge

Green Cartridge

Matte Black Cartridge

Photo Black Cartridge

Red Cartridge

Fuser

Black OPC

Cyan OPC

OPC

Magenta OPC

Yellow OPC

Tray 1

Tray 2

Tray 3

Tray 4

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Tray 5

Tray 6

Tray 7

Transfer Kit

Color Ink Cartridge

Gloss Enhancer Cartridge

Improvements and Fixes in Previous Releases of HP Web

Jetadmin 10.1

This portion of the Readme is not all inclusive of fixes and improvements made for HP Web

Jetadmin. 10.1. HP Web Jetadmin 10.1 includes a wide ranging development effort aimed at quality and performance improvements. Many improvements applied to the product were scoped beyond a point where good or feasible documentation is possible. The following list provides limited details around performance and quality improvements. It also contains a few of the new features added to the application. New features in this release were created for the purpose of usability improvement.

Improvements and Fixes in HP Web Jetadmin 10.2 Service Release 3 (10.1.10.1.58360, dated

7/2009):

1.

The Time Zone dropdown list no longer duplicates itself in multiple configuration mode when the user selects an option and then deselects it.

2.

The Fax Number now appears correctly in the column for devices that have one set.

3.

The HP Color LaserJet CM6040 MFP Subsystem 66 Service Error now appears in General

Alerts listing.

4.

Input Trays on third-party devices now show correct capacities.

5.

The HP Color LaserJet CM6040 MFP Cover Open message no longer forces Supplies

Alerting.

6.

Duplicate Alerts are no longer propagated as devices are added and removed from device groups with Alerts policies.

7.

When selecting the Embedded Web Server folder under the Config tab on Device lists for the

HP LaserJet 9040 and 9050 printers no longer displays the 'Error Reading Device Settings message.

8.

The System Name now appears as an option when using the Import from file option under

Configure Devices.

9.

In Reports, duplicate entries no longer are included in the Event Log History report.

10.

The client no longer crashes when working in the Alerts area.

11.

For the HP Color LaserJet CM6030 and CM6040 printers, the System Contact object no longer uses the Contact Person object.

12.

Duplicate Supplies Alerts no longer trigger when deleting or rediscovering a device.

13.

Configuring Device Link Settings no longer causes other device configuration conflicts.

14.

Device Data Collections are no longer treated as Partial when a non-default collection time

(other than 12:00 am) is used.

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9

15.

Reports now show Outgoing Fax Counts.

16.

HP Officejets now have supplies correctly displayed in columns.

17.

The Interim Report count of Total Color Pages now appears correctly for the HP Color

LaserJet CM2320fxi MFP.

18.

The HP Color LaserJet 9500 MFP now displays accurate values for the Total Color Page

Count column in the Device list.

19.

Brother printers now correctly display Model Name.

20.

In Reports, event code entries in the Event Log History report now match entries in the Event

Log on the printer's Embedded Web Server page.

21.

Protocol settings are now completed at the end of a configuration process in order to avoid conflicts with other configuration settings.

22.

The Disable reverse DNS lookup field now appears correctly within the Kerberos configuration section.

23.

If configuring the Send to Network folder path with a duplicate folder name in a Configuration template, a Duplicate folder error message is now displayed.

24.

When performing Data Synchronization with other HP Web Jetadmin servers, User Defined values now correctly synchronize from the source host.

25.

The Severity icon for third party devices is now displayed correctly.

26.

For Fax Printing, the PIN can now be configured with a leading zero character.

Improvements and Fixes in earlier releases of HP Web Jetadmin 10.1:

1.

Third party devices added to Data Collections no longer cause SNMP infinite loop activity. This was seen in Active Tasks when these devices were in HP Web Jetadmin Data Collections.

2.

The device email body setting (Config, Digital Sending, Email Message Text) now stores correctly to Digital Send and MFP devices.

3.

The device status control panel display text now appears correctly when devices are set to double byte languages.

4.

SMTP systems that don’t reply with HELO are now accepted (Tools > Options > Shared >

Email > SMTP) when configuring the application for SMTP server settings.

5.

Some non-HP devices now function correctly within the Data Collection feature.

NOTE:

Enable serial number in a device list column for these devices. Once the serial number is populated into HP Web Jetadmin, the Data Collection feature will allow these devices. This issue will be fixed in a newer release of HP Web Jetadmin.

6.

Client “unexpected” errors resolved when editing Alerts templates using the Alerts Template wizard.

7.

Templates created by storing CM8060/50 Network Folder Setup details now store correctly onto devices.

8.

Device Utilization by User Reports now generate correctly for HP LaserJet 1320 and 2100 models.

9.

Supplies Alerts messages are now sent correctly to all email addresses listed within subscription settings.

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10.

User Discovery permissions now correctly traverse an upgrade to newer HP Web Jetadmin versions.

11.

CM8060/8050 LDAP configuration now allows “_” and “-“ as valid characters. LDAP configuration also allows spaces as valid characters.

12.

Clients no longer fail with “unexpected error” when you attempt to access Data Collections.

13.

HP Web Jetadmin now successfully uploads CA certificates to HP Jetdirect print servers.

Previously, it was reporting a false positive in the configuration result.

14.

The HP SNMP Proxy now checks to ensure the SNMP Service is installed before it installs.

15.

On the Troubleshoot tab under the Device list, the HP Support link now successfully display the appropriate product page for the device.

16.

Third-party printers not showing a serial number can now be added to the Device Utilization

Data Collection process for Reports.

17.

Renaming an Alerts Subscription template no longer causes the template to be removed from its associated Group Policy.

18.

The client startup failure due to system.missingMethodException is now resolved.

19.

HP Web Jetadmin 10.1 Upgrade: Some HP Web Jetadmin 10.1 upgrades resulted in nonstarted software components. The software now correctly handles internal differences between

Data Collection registration and base device data and components now start as expected.

20.

HP Web Jetadmin 10.1 Installer: HP Web Jetadmin 10.1 service (HPWJA Service) is now correctly using the working Microsoft Windows control set and the HP Web Jetadmin service now starts successfully.

NOTE:

In some rare cases the current control set in Microsoft Windows is initiated from a different source than was assumed by earlier releases of HP Web Jetadmin.

21.

New Secure Disk Features (Supporting Device Firmware Required): In an ongoing product initiative, HP introduces a line of new of secure storage features for printer or MFP-based disks.

(For details, see specific product documentation for supporting firmware and models.) To support these new product features, the following enhancements have been added to HP Web

Jetadmin 10.1 Service Release 1.5:

New column added for Filter Criteria: Secure Disk: indicates presence of a secure disk on the device. Column supports Installed, Not Installed, or Not Supported.

New Column added for Filter Criteria: Secure Disk Status: when secure disk is present, this column indicates Encypted, Not Encrypted, or Encrypted by another device, or

Expected drive missing.

New configuration option in the Security category for Secure Disk Encryption Mode: at this time, the configuration option supports only Automatic and Manual functions.

22.

New functionality! SNMP Trap Generator: now provides the ability to send alerts as industry standard SNMP traps to be received by enterprise management solutions or ticketing systems.

23.

New functionality! Alert logging: now, all processed alerts are placed in an alert log with a user-defined content.

24.

New functionality! Columns have been enabled in the areas of Authentication, Kerberos,

LDAP, SNMP Destination Trap Tables, DNS Servers, WINS Servers, and more.

25.

Send to Network Folder: pre-defined folder settings are applied to device correctly from templates .

Improvements and Fixes in Previous Releases of HP Web Jetadmin 10.1

11

26.

Filter TCP/IP Config Method now provides Manual/Telnet/SNMP.

27.

Send to Network Folder config now allows path to include $.

28.

You can now enter a hostname for time server configuration.

29.

The toner cartridge part number can now be selected in a Custom Alert email.

30.

In Custom Alerts, the Value and Threshold are now correctly copied from a default Supply

Low template.

31.

HP Web Jetadmin 10.1 now correctly informs you that an EWS password is needed on the

CM8060/50 device when a password is not configured.

32.

Tray2 information now works properly for HP LaserJet P2055dn, HP Color LaserJet CP3525, and HP Color LaserJet CM3530MFP devices.

33.

Custom user-defined settings can now be exported using XML.

34.

Reports are now generated correctly when running an Event Log History Report with the report sub-type as Summary (Event Type) and a Report Interval of Yearly.

35.

Historical RGP data now migrates correctly from HP Web Jetadmin 8.1 to 10.1.

36.

Device serial numbers are now static and do not change. Serial numbers are used as an index object in the HP Web Jetadmin 10.1 database in order to make devices unique.

37.

The Export to Database feature now stores User Defined configuration elements correctly to

XML-formatted files.

38.

In Device Utilization by User report, duplexed pages now appear correctly.

39.

The File System category now appears correctly for the HP Digital Sender 9250C device.

40.

The Secure Storage Erase now functions properly for the HP Digital Sender 9250C device.

41.

Cloned Send to Network Folder pre-defined folders are now set correctly on the device.

42.

Deleting Default Alerts Template in HP Web Jetadmin 10.1 can cause an Upgrade failure.

HP Web Jetadmin upgrade now handles this correctly.

43.

The display status window now correctly supports HP LaserJet 3055 devices.

44.

The System Setup configuration item is now broken out into separate setup items. These are

Clearable Warnings and Show Network Address.

45.

The Kerberos over SSL/Bind Method setting is now available for configuration option Digital

Sending – Accessing the LDAP Server.

46.

The Send to Network Folder configuration option now accepts spaces in the Folder Path field.

47.

The Enable checkbox in the Send to Network Folder configuration option now becomes checked on first configuration. Previously, this item failed to be enabled.

48.

The HP LaserJet 3055 now reflects the correct device graphic within HP Web Jetadmin status.

49.

The SMTP Gateway configuration option within the Digital Send configuration category now contains authentication settings.

50.

Upload CA Certificate now appears for devices with HP Jetdirect models J7991E and J7949E.

51.

The Color Copy Option configuration option now appears for HP Color LaserJet 9500MFP.

52.

A memory issue was detected in HP Web Jetadmin 10.1 version 10.1.52747. A silent release

(10.1.53182) was issued to address this problem.

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53.

The Installer now detects and notifies user that 64 bit OS is not supported.

54.

The Installer no longer stops abruptly on hosts where previous version service is stopped.

55.

Client browse display notifies when service is not completely loaded or ready.

56.

Several areas that had caused abnormal client terminations now work properly.

57.

PC-Connected devices no longer show Microsoft or Adobe attributes.

58.

PC-Connected devices no longer show two devices for the same device captured via WMI and

HP SNMP Proxy Agent.

59.

PC-Connected devices that only appeared after a service restart should now appear correctly without a service restart.

60.

In Discovery settings, you can now Select All or Deselect All within IP Range and Specified

Address.

61.

Credentials are now retained and used correctly when stored in Discovery Templates.

62.

Recurring schedules for Discovery now work properly.

63.

The Create Discovery Template wizard is now launched properly.

64.

Groups Policies now works effectively on the All Devices list.

65.

Automatic Groups now handle device IP address changes properly.

66.

Exporting Device List data:

The performance has been greatly improved.

You can now select Database Only, Device Only, Data Quality, and more.

Data can now be stored on a server file.

67.

You can now copy Device List text data into a client buffer.

68.

You can now copy Device Status text data into a client buffer.

69.

In Device Lists, column data elements now accurately represent device details.

70.

Device List data no longer sticks at Unknown when large numbers of columns are enabled.

71.

Device status no longer toggles from Device Communication Error to other states when the device name resolution is not possible.

72.

Improvements have been made to Device polling. For more information, see Tools > Options.

73.

For background polling, HP Web Jetadmin 10.1 proactively polls a minimal set of data from the

All Devices list even when clients are not logged in. This can be adjusted and even disabled in

Tools > Options.

74.

Many improvements have been made in the area of Device Configuration, Configuration

Templates, and Device Credential interaction.

75.

Fleet configuration of third party Authorization-manager solutions is now correctly exposed.

76.

In Device Configuration, you can now Select All or Deselect All functionality within single device configuration

77.

Many improvements have been made in Alerts for subscription performance and reliability.

Improvements and Fixes in Previous Releases of HP Web Jetadmin 10.1

13

78.

Supplies Alerting polling has been improved. Now devices can be in a non-used state over weekends and holidays without changing the poll rate dramatically. This ensures timely supplies alerts delivery.

79.

Supplies Alerts now includes custom email formats.

80.

Toner Out and Toner Low alerts are now available for third party devices that support the appropriate standard MIB objects.

81.

Supplies Alerts are no longer generated for HP Edgeline products when the cover is opened.

82.

Custom email messages for Alerts now populate the Active Directory column data when this is included in the message and when it exists in HP Web Jetadmin 10.1 device data.

83.

In Help, Search now allows multiple words.

84.

Devices having HP Jetdirect interface swap no longer cause duplicate devices.

85.

Devices that are replaced into another or old device IP address are now handled correctly.

86.

Serial numbers on non-HP devices supporting the appropriate standard MIB object are now displayed properly.

87.

MAC address anomaly when non-US operating system is no longer present.

88.

In Tools > Options, you can now set the database memory usage.

89.

The Application Log can now be set to archive to file in Tools > Options.

The following list explains the improvements made to the Reports area.

NOTE:

The Reports area in HP Web Jetadmin has been completely re-written. Many features have been greatly improved. Reporting schemas have changed and can cause HP Web Jetadmin 10.0 to

10.1 upgrades to seem like they take a long time. On 10.0 systems where data has been collected over a long period of time for a large number of devices, upgrades should be planned carefully in order to allow for this extra delay.

1.

The types of Reports are easier to use and now match the types of Data Collection.

2.

Data Collections now has improved accuracy for page counts and consumables tracking.

3.

The length of time a report takes to be generated has been improved.

4.

Improvements to the Anomalies Log include:

Data Collection issues can be more easily captured in the Anomalies Log, which has been enhanced to give you more information about why a Data Collection might have failed.

● the actual Suspect Serial Number is now included.

Redundant numbers of entries have been removed.

5.

Report layouts are now more logical and easier to interpret.

6.

Migrating historical data from a previous installation of HP Web Jetadmin is now easier.

7.

Support has been added in Reports for new devices: HP Color LaserJet CP2025, HP Color

LaserJet CM2320, and HP OfficeJet Pro K5300.

8.

The process for storing historical data in the database is now more efficient.

9.

Issues that resulted in 0 page counts being displayed in Reports have been resolved.

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10.

Device information now captured in Reports includes Install Date, Asset Number, Device

Description, and Device Group.

11.

You can now copy Data Collection and Report Templates data to a new template.

12.

In Data Collection, you can now capture Collection Time Zone, Server Collection Time, and

Status (indicating whether the data collection was successful or not).

13.

You can now view the number of items in the Selected Devices List by hovering the mouse over the > or >> buttons.

14.

Sample Reports now show realistic data.

15.

Many Report Templates have been added for convenience.

16.

The Reports window is now resizable.

17.

Default Data Collection times can be defined by Data Collection types.

18.

You can now perform an immediate Data Collection from any of the Data Collection pages with the Collect Now feature.

19.

You can now generate a report on-the-fly from any of the Data Collection pages with the

Generate Report feature.

20.

The Graphing functionality has been removed but is being considered for redesign and implementation in a future release of HP Web Jetadmin.

Device Support for HP Web Jetadmin 10.1

HP Web Jetadmin 10.1 now supports this additional device:

HP Designjet T620 and T620 Postscript

HP DesignJet T770 and T770 Postrcript

HP DesignJet T1200 and T1200 Postscript

HP ScanJet 9000

HP Color LaserJet CP5221, CP5221N, and CP5221DN

HP Color LaserJet CP5223, CP5223N, and CP5223DN

HP Color LaserJet CP5225, CP5225N, and CP5225DN

HP Color LaserJet CP5227, CP5227N, and CP5227DN

HP Color LaserJet CP5229, CP5229N, and CP5229DN

HP Color LaserJet CP4020

HP Color LaserJet CP4525

Device updates are installed using HP Web Jetadmin 10.1 install executable, which will re-release periodically to provide new device support. The application installer can be run on any earlier version of HP Web Jetadmin. If the devices for which these updates are targeted are discovered prior to the application update.

For more complete details about device support for HP Web Jetadmin 10.1, , visit http://www.hp.com/ go/webjetadmin , navigate to the Self Help tab, and see the related Supported Devices whitepaper.

Please check here periodically for news about device updates and service releases. You can also subscribe to HP Subscriber Choice Alerts on www.hp.com

.

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15

Device updates are installed using HP Web Jetadmin install executable, which will re-release periodically to provide new device support.

Known Issues

The following list of known issues are items that are being addressed in HP Web Jetadmin 10.1

software teams. Look for more information regarding fixes and product enhancements in future releases of HP Web Jetadmin by checking this document regularly or by using HP Subscriber's

Choice Alerts on hp.com.

1.

HP Web Jetadmin 10.1 and 10.2 are not collecting the correct page counts for the HP Color

LaserJet CP3525. It is anticipated this will be fixed in a follow-on Service Release.

2.

Older HP printers, such as the HP LaserJet 4 series, may not have enough management object support for HP Web Jetadmin 10.1 or 10.2 to be able to correctly distinguish device status. In some cases, these printers may actually be discovered by the application but will always remain in Device Communication Error state within HP Web Jetadmin status. At this time, HP does not plan to address the issue.

3.

When multiple firmware versions are loaded into HP Web Jetadmin 10.1 for a product, the

Firmware tab's Recommended column shows Yes for more than one of the firmware versions.

This happens if multiple firmware versions have been loaded into HP Web Jetadmin 10.1 for a selected printer. For a workaround, run the install twice or manually select the firmware to install.

NOTE:

If you upgrade to HP Web Jetadmin 10.2, this issue will be resolved.

4.

HP Web Jetadmin restricts the configuration of Company Name to 32 or less characters depending on the device model. A fix is expected in a future release.

5.

All Devices list data appear representative of a newly discovered device on an old device. Once the new device is truly discovered, an old device will show new device data. At this time, this is expected behavior. However, usability improvements are planned for a future release.

6.

The Import/Export address book functionality does not closely match device EWS. A fix is expected in a future release.

7.

An HP Web Jetadmin client will not display localized text correctly when the workstation

Windows installation is in one language and the desktop regional settings are in another language. The usual behavior is that some text will display in one language while some text will display in another language. At this time, HP is supporting localized clients when the desktop regional setting and the Windows install language are the same.

8.

HP Web Jetadmin 10.1 performance gains are realized through adding hardware memory, using multiprocessor hosts, using high performance storage systems. Performance is also impacted by background tasks such as discovery or other processor intensive operations. Check for active background processes by using the Active Tasks Task Module located in the Overview node on the navigation tree.

9.

Supplies alerts are subscribed to and logged for devices for which the alerts are not supported.

For example: drum kit, fuser kit, etc. may appear enabled for devices that don’t support these types of supplies. This issue will be addressed in a future release of HP Web Jetadmin software.

10.

The HP LaserJet 1505n does not support password objects that allow HP Web Jetadmin to confirm user knowledge of passwords. Because of this, passwords are not supported on this HP model.

11.

The configuration item Address Book Management (under Digital Sending) requires the first line in an imported file to be a header. To workaround this issue, use Microsoft XP Professional or a newer supported operating client system.

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12.

Third party devices that support the standard MIB item Supplies Colorant Table may have their device supply detail represented in HP Web Jetadmin only if HP Web Jetadmin is able to programmatically determine supply names, types, levels, and so forth.

13.

Some user preferences, window size, column size, and others may not be retained over a reinstall or upgrade of this software.

14.

Installing a signed certificate into Microsoft Windows Vista fails with error.

15.

Devices can count Microsoft Windows test pages as color but these pages are tagged as monochrome by the driver. This can cause a page count discrepancy between Device

Utilization Reports and By User Reports.

16.

Export XML and CSV Header compatibility with 8.x: HP Web Jetadmin 10.1 Device List

Exporting feature uses non localized tag values within XML and CSV. In most cases, these values are not be compatible with HP Web Jetadmin 8.1 and earlier releases of the software.

17.

It is recommended to install localized .NET Framework to match the client workstation on which

HP Web Jetadmin 10.1 will be running.

18.

HP Web Jetadmin 10.1 is currently only supported with HP Universal Print Driver 4.5. HP Web

Jetadmin 10.1 is bundled with HP Universal Print Driver 4.5 Postscript. The PCL versions are installable via .INF install functionality with they are obtained from the HP driver download portal at hp.com.

19.

System up time column is not sorting correctly. This will be fixed in a future release.

20.

Microsoft .NET Framework 3.0 Service Pack 1 for Microsoft Windows Vista is included in Vista

Service Pack 1 or, alternatively in .NET Framework 3.5. HP Web Jetadmin 10.1 installer will link you to a Microsoft website that only shows the .NET Framework 3.0 Service Pack 1 redistributable for Microsoft Windows XP Professional and 2003 Server. Microsoft Windows

Vista Service Pack 1 Five Language Standalone KB936330 should be referenced to find this redistributable.

21.

Deleting and blocking devices on a three-port HP Jetdirect EX print server results in different serial numbers. Port 1 is blocked and the other two result in Error devices not found, but are successfully removed from the All Device list. This issue will be fixed in a future release of the software.

22.

Discovery of HP Web Jetadmin server installation that was scheduled in HP Web Jetadmin 10.0

will not be scheduled in HP Web Jetadmin 10.1 after a product update using the HP Web

Jetadmin 10.1 installer. There are HP Web Jetadmin 10.0 issues within the software that cause these items to be irretrievable by the update process. A fix will be put in place for this at some point in the future.

23.

When migrating from HP Web Jetadmin 7.8/8.x, the Migration interface presented at first client run prompts for a password. If the user types the password incorrectly and then corrects it by a re-prompt pop-up, the migration settings for Alerts and Reports data are bypassed. To recover, the user must uninstall HP Web Jetadmin 10.1 and then start the installer with the

SettingsBundle.cab file anew. This is a known issue and will be addressed in a future release of the software.

24.

Deleting devices with the Status tab enabled can cause a long delay for this task to complete.

When deleting multiple devices, either navigate away from the Status tab or use the control to remove the tab functionality from the device list.

Known Issues 17

Sensitive Device Information

In some cases, HP Web Jetadmin sends sensitive information to the device. This information can include user and password detail such as device Digital Send features or other device security features that require credentials. In this case HP Web Jetadmin is sending the information using the

SSL/TLS protocol. This protocol allows HP Web Jetadmin to send encrypted information to the device and prevents clear-text information from being 'sniffed' through a network trace utility. When communicating with the device through the SSL/TLS protocol, HP Web Jetadmin uses certificates stored on the printer's HP Jetdirect network interface. These certificates can be self-signed or they can be signed by a verifiable certificate authority. At this time, HP Web Jetadmin does not check the authenticity of certificates stored on the device; it simply uses the certificate when communicating with the device through the SSL/TLS protocol. This security limitation could be exploited, allowing unauthorized individuals access to sensitive information like user and password detail. Administrators should keep this in mind when managing sensitive device information using HP Web Jetadmin software.

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2 Legal Statements

Copyright November 2009. Microsoft Windows, and Windows 2000/XP are registered trademarks of

Microsoft Corporation in the USA, and other countries/regions. All other brand and product names are trademarks or registered trademarks of their respective companies. The information contained in this document is subject to change without notice. HP makes no warranty of any kind with respect to this information. HP specifically disclaims the implied warranty of merchantability and fitness for a particular purpose. HP shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in conjunction with the furnishing or use of this information.

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