1200D 영문

1200D 영문
Greetings
Thank you very much for purchasing SPIN-1200D from MIDAS SYSTEM.
We hope that this product, designed for optimal operation, can contribute to your
research and production activities. This manual is provided for users to find instructions.
Please read it thoroughly before operating the machine.
Thank you.
1
Copyrights/Registered Trademark/
Exemptions
[Copyrights]
MIDAS SYSTEM holds patent rights, trademark tights, copyrights, and other intellectual
property rights that pertain to this manual. Copying or replicating any part of this manual
without authorization is prohibited and may result in punishment.
Copyright ⓒ2008 MIDAS SYSTEM Co., Ltd. All rights reserved.
[Certification]
ISO(International Organization for Standardization) 9001 is a
system certification meaning the quality management and the
quality assurance by international standards about the supplier.
<ISO 9001>
[Registered Trademark]
SPIN-1200D is MIDAS SYSTEM Co.’s registered trademark
[Exemptions]
The Maker, importer, and agency are not responsible for injuries, coincidental damages, or
other unexpected problems caused by improper use.
The instructions on this manual are based on the current specifications of the product. The
Maker is constantly adding new features and will be adopting new technologies for
improvement. The specifications are subject to change without notice.
2
Safety Suggestions
All use must read the Safety Suggestions before using the device. Safety Suggestions
include critical information regarding life protection and safety and are classified into
Danger, Warning, and Caution by criticality. The Maker is not responsible for accidents
and/or damages caused by neglecting the following safety information.
취급을
DANGER
If mishandled, if may cause death or injuries and serious product or property damages.
WARING
If mishandled, it may cause critical or minor injuries and product or property damages.
CAUTION
If mishandled, it may cause minor injuries and/or minor product or property damages.
3
DANGER
If mishandled, it may cause death or critical injuries and serious product or property
damages.
Use Rated Voltage
Always use rated voltage (AC 220V, 60Hz) as indicated in the specifications. If not, it
may cause a fire, product damage, or electric shock.
Unauthorized Repair is Prohibited
Do not disassemble, repair, or improve this device unless you are authorized by the
Maker to do so. Doing so may cause an electric shock, fire, abnormal operation, or
reduce the lifespan of product.
Watch Out for Abnormalities
If you detect smoke or burning smell from inside the product or find a part contaminated,
turn off the power switch immediately and disconnect the power cord. Continue operating
the machine may cause a fire, electric shock, or damage the product.
Power Cord
Do not place a heavy object on top of the power cord. Do not cut, bend, twist, pull, or
heat the power cord. If power cord is damaged, it may cause a fire or electric shock.
Handling Power Cord
Never touch the power cord with wet hands. It may cause an electric shock.
4
WARING
If mishandled, it may cause critical or minor injuries and product or property damages.
Cable Connection Prohibited in Certain Places.
Do not connect power cable or other cables across a hallway with a high volume of
traffic. Passengers may fall over and cause the product to break.
Never Heat Product
Never heat the product. It may cause a fire or cause the product to break.
Handling Vacuum Pump
Do not touch the heat panel of Vacuum Pump while Vacuum Pump is operating or after
power is turned off. It may cause a burn.
CAUTION
If mishandled, it may cause minor injuries and/or minor product or property damages.
Cleaning Instructions
Always wear a pair of chemical-proof gloves and use a clean-room wiper to wipe off
acetone, methanol, and DI Water in the order listed. Using acetone for too long to
clean the Bowl, the painting inside the Bowl may peel off. Use methanol to clean after
acetone and wipe the Bowl off with DI. Perform cleaning in a well-ventilated place and
use caution as acetone and methanol are combustible and may cause fire.
Recommended Places
Use this product in the following places. Otherwise, it may affect the result of testing
or cause the device to work improperly.
▪ Where temperature is between 10℃ and 30℃.
▪ Where relative humidity is between 10% and 50%.
▪ Where it is free of contamination.
▪ Where there is not much micro dust (Class 10,000 or below).
▪ Where it is protected from moisture.
▪ Where there is no magnet.
▪ Where there is no vibration
5
Installation and Operation
▪ Install the machine in a well-ventilated place. Breathing in the coating solution
may harm human body.
▪ When the machine is first installed or is moved, always level the product
horizontally. Slanting the device may interfere with even coating.
▪ Do not set the RPM to increase too sharply from ‘0’ rpm to above
‘3,000’ rpm. This may seriously damage the motor.
▪ Always use samples that fit the size of Chuck. Using a sample that is smaller
than the Chuck, the solution may clog Vacuum Hole and/or Chuck Hole and
cause the product to break.
▪ Before operation, always close the cover. If Vacuum Hole inside Chuck is
partially clogged or sample has shifted from the center of Chuck, the sample
may not be vacuumed properly and cause a serious injury or damage.
▪ Use a properly sized Chuck to prevent acetone or methanol from flowing into
Vacuum Hole. Otherwise, it may cause the product to work improperly or be
damaged.
▪ Always clean the product after coating.
▪ When using acetone or methanol to clean the device, always wear clean-room
uniform, gloves, and mask to protect your eyes, face, and other body parts
from chemical solutions. These solutions can cause loss of eyesight and/or
serious skin infections.
▪ When cleaning and storing, use caution to protect surface of Chuck from
scratches. If surface is scratched, sample may not be completely vacuumed.
▪ Do not apply heavy impact on the device. It may cause the product to work
improperly or be damaged.
▪ Always press the buttons or keypad on the front surface of product using a
bare finger. Otherwise, it may damage the buttons or keypad.
▪ The product may operate abnormally when power is unstable due to natural
disasters or power outage.
▪ If this machine is too seriously damaged to repair or is considered to have
served its lifespan, dispose of it in accordance to the Electronic Appliance
Disposal Regulations.
6
Contents
Greetings……………………………………………………………………………………………….… 1
Copyrights /Registered Trademark/Exemptions…………………………………………...2
Safety Suggestions…………………………………………………………………………………….3
Contents…………………………………………………………………………………………………..7
1. Before Installation .......................................................................................................... 8
1.1 About Product ................................................................................................................................... 8
1.2 Components ....................................................................................................................................... 9
2. Installation...................................................................................................................... 10
2.1 Parts .....................................................................................................................................................10
2.2 Connection ........................................................................................................................................13
3. Starting ........................................................................................................................... 15
3.1 Power Supply ...................................................................................................................................15
3.2 Memory Clear ..................................................................................................................................16
4. Settings ........................................................................................................................... 17
4.1 General Settings .............................................................................................................................17
4.2 RECIPE Setting Method ...............................................................................................................18
Appendix ............................................................................................................................. 25
Button Explain .........................................................................................................................................25
Coating .......................................................................................................................................................26
Cleaning Instructions............................................................................................................................27
Troubleshooting ................................................................................................................ 28
Specification ....................................................................................................................... 30
Customer Service............................................................................................................... 31
Warranty ............................................................................................................................. 32
7
1. Before Installation
1.1 About Product
SPIN–1200D is designed for optimal processing results in research and
semi-mass production. Various types of Vacuum Chuck can be applied
according to the type of sample to study and produce. This device is very
simple to operate. We hope you experience effective and satisfying results
with this product.
8
1.2 Components
As you unpack, you can find the following components:
SPIN–1200D main body
Vacuum Pump
Chuck(1 unit)
6mm Air pressure tube
Power Cable (AC 220V)
Comes with one Chuck that fits your research purpose
Please contact us to purchase additional Chuck.
Components are subject to change without notice for performance/quality
improvement.
9
2. Installation
2.1 Parts
Main Body
◆ Front
(1)
(2)
(3)
(8)
(4)
(9)
(10)
(5)
(11)
(6)
(13)
(12)
(14)
(7)
(15)
(1) Cover
(6) ENTER Button
(11) ▲ Button
(2) Chuck Holder
(7) PAUSE/digit sel Button
(12) ▼ Button
(3) Bowl
(8) START/STOP Button
(13) ◀ Button
(4) Ventilator
(9) VACUUM Button
(14) ▶ Button
(5) EDIT Button
(10) RCP SEL/skip Button
(15) LCD
10
◆ Rear
(1)
(2)
(5)
(8)
(3)
(4)
(6)
(7)
(1) Cover
(4) Power Switch
(7) Vacuum Line Port
(2) Bowl
(5) Power Port for Coater (AC 220V)
(8) Fuse Box (1 spare fuse included)
(3) Ventilator (6) Power Port for Vacuum Pump (AC 220V)
If power does not come on when power switch is turned on, check fuse.
For more information on fuse replacement, refer to ‘Troubleshooting’
(pg28).
11
Main LCD
(2) (3) (4) (5)
(1)
(6)
(7)
(8)
(9)
(11)
(10)
(1) Controller Mode
(5) Operating RECIPE
(9) Operating RPM each step
(2) Starting step
(6) Set time
(10) Set Accelerating time
(3) Ending step
(7) Set RPM
(11) Digital 8-bit output
(4) VACUUM ON/OFF
(8) Operating time each step
Vacuum is working properly, if letter ‘V’ is indicated on the LCD when Vacuum button is
pressed after putting a sample on the Chuck. Refer to ‘Problem Solving’ (Page 28), if
the letter ‘V’ does not show.
Digital 8-bit output is not used on this product.
12
2.2 Connection
Explains how to connect tube and power cable.
2.2.1 Vacuum Line
Connect the tube between Vacuum Port and Vacuum Pump Port on the rear
surface. Vacuum Pump places the sample on the surface of Chuck in Vacuum.
① Connect a 6mm Vacuum Line Port on the rear surface.
② Connect a 6mm tube to Vacuum Pump Port
13
2.2.2 Power Connection
Connect Vacuum Pump to power output.
[1] Main Body
Plug power cable to the AC 220V port on the rear surface and end
other end to power outlet.
►
[2] Vacuum Pump
Plug Vacuum Pump power cable to the AC 220V port on the rear
surface.
For more information on power supply, refer to ‘3. starting - 3.1 Power Supply’
(Pg 15).
14
3. Starting
3.1 Power Supply
Explains how to supply power to operate device.
For more information on connection power cable, refer to ‘2.2 Connection-2.2.2
Power connection’ (Pg 14)
① Check whether power cable is properly plugged into power outlet and
Turn on the power switch on the rear surface.
② Turn on the power switch on Vacuum Pump.
.
Always turn power off after use.
15
3.2 Initializing Memory
After installing, memory should be initialized before use.
Following is the
method to initialize the memory.
When initializing memory, initialize the Step settings of Recipe to ‘0’.
deleted, data cannot be restored.
Once
Be cautious when initializing
① After turning on the power, press the Vacuum, Enter, and Down buttons
simultaneously on the standby mode.
② Press ▶ button when ‘MEMORY ALL CLEAR’ is expressed on the LCD.
Initializing is done in 3 seconds.
After the completion, standby mode screen
shows.
Refer to the ‘Appendix – Button description’ (Page 25) for more
information about the button description.
‘Memory Clear O.K!’ screen shows for a while after the initializing is
completed, and changes to the standby mode screen.
16
4. Function Set up
There are Function setup mode conversion method, Recipe registration, and delete for
general function setup for use of controller.
Following is the setup method by each function.
4.1 Conversion method of function setup mode
In order to register, delete, and search the RECIPE, standby mode should be changed
to function setup mode.
RECIPE selecting mode conversion and EDIT mode are the
2 types of function setup mode.
4.1.1 RECIPE selecting mode conversion
Before converting into EDIT mode, RECIPE items to be registered or deleted should
be selected.
Following is the method to convert RECIPE selecting mode.
Refer to ‘2.1 Name for each component – Main LCD’ (Page 12) for more
information about LCD.
① Press RCP SEL/skip button to show the SEARCH screen on the standby
mode. The cursor is positioned on the RECIPE item.
② Press ▲ or ▼ button to move to desired RECIPE item
③ Press ENTER button to convert to the standby mode after storing the selected
RECIPE.
Always initialize to the Recipe A item when the power reset.
However, the set value on
the RECIPE item is not initialized.
17
4.1.2 Converting to EDIT mode
Following is the method to convert to the EDIT mode.
Before converting to EDIT mode, RECIPE items to be registered or
deleted should be selected.
Refer to ‘4.1 converting method of
function setup mode – 4.1.1 RECIPE selecting mode conversion
(Page 17) for more information.
Press EDIT button to show the EDIT screen on the standby mode. The cursor is
placed on ‘Stp01.’
Press EDIT button to convert to the standby mode.
Refer to ‘4.2 RECIPE setup method’ (Page 18) for more information about
the RECIPE setup.
4.2 RECIPE setup method
RECIPE should be framed up by handling the controller. RECIPE could be registered
and deleted basically, and the corresponding RECIPE STEP could be registered and
deleted optionally.
4.2.1 RECIPE registration
There are 2 ways to register the RECIPE. Following is the method for standard
RECIPE registration and optional registration of RECIPE STEP.
Refer to ‘2.1 Name for each component – Main LCD’ (Page 12) for more
information about LCD.
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[1] Standard RECIPE registration
An example of RECIPE registration method is as follows.
Before converting to EDIT mode, RECIPE items to be registered or deleted
should be selected.
Refer to ‘4.1 converting method of function setup
mode – 4.1.1 RECIPE selecting mode conversion’ (Page 17) for more
information.
20 items can be registered from A to T on RECIPE.
1. EDIT Mode
Press EDIT button to show the EDIT screen on the standby mode.
2. Time setting by each STEP
① Press ▶ button twice to move from ‘Ste 01’ to ‘Set 000.0’ item.
② Press PAUSE/digit sel button to move to desired digit.
③ Press ▲ or ▼ button to setup the time. Repeat ②~③ to setup other digits.
19
3. RPM setup by each STEP
① Press ▶ button once to move from ‘Set 000.0’ to ‘0000rpm’ item.
② Press PAUSE/digit sel button to move to desired digit.
③ Press ▲ or ▼ button to setup the RPM(Rotation per minute) Repeat ②~③
to setup other digits.
Do not setup the RPM operating rapidly from ‘0’ rpm straight to
‘3,000’ rpm without the ACL (Acceleration) setup. There could be
serious damage to the motor inside the product.
4. Acceleration time setup by each STEP
① Press ▶ button once to move to ‘ACL’ item.
② Press PAUSE/digit sel button to move to desired digit.
③ Press ▲ or ▼ button to setup the ACL (Acceleration) time. Repeat ②
~③ to setup other digits.
20
5. STEP storing
Press ENTER button to store the entered STEP. The cursor is placed on
the ‘Stp01’ item automatically.
▪ Press ▲ or ▼ button to move to desired STEP for additional
settings
▪ Repeat ‘1. EDIT mode ~ 5. STEP storing’ steps to setup additional
STEP.
50 STEPS could be entered at the maximum.
6. RECIPE registration completion
Press EDIT button to convert to standby mode after RECIPE registration is
completed..
[2] Additional insertion of STEP
Additional STEP could be inserted and registered to the registered RECIPE.
For example, if a new STEP is inserted at ‘Stp03’ position, all the STEP
setup values following increase by one STEP automatically. Following is
the example of additional inserting method
Before converting to EDIT mode, RECIPE items to be registered or
deleted should be selected.
Refer to ‘4.1 converting method of
function setup mode – 4.1.1 RECIPE selecting mode conversion
(Page 17) for more information.
① Press EDIT button to show the EDIT screen on the standby mode.
21
② Press ▲ button to move from ‘Stp01’ to the STEP to be added.
③ After moving to the STEP to be added, press ▲ button with the VACUUM
button being pressed at the same time.
Press ◀ button to cancel the additional insertion.
Press EDIT button
to convert to the standby mode
④ Press ▶button when ‘Step insert here?’ shows on the LCD.
The
additionally inserted STEP shows on the LCD. Here, the existing ‘Stp02’
setup value automatically moves to ‘Stp03’ item.
Refer to ‘4.2 RECIPE setup method – 4.2.1 RECIPE registration’ (Page 18)
to enter the setup value to the additionally inserted STEP.
Refer to ‘4.2 RECIPE setup method – 4.2.2 RECIPE deletion – [2] STEP
deletion’ (Page 24) to delete the additionally inserted STEP.
4.2.2 RECIPE deletion
There are 2 ways to delete the registered RECIPE. Following are the explanation
of standard RECIPE deletion method and optional deletion method of
corresponding RECIPE STEP.
[1] Standard RECIPE deletion
Following is an example of the RECIPE deletion method.
Before converting to EDIT mode, RECIPE items to be registered or deleted
should be selected.
Refer to ‘4.1 converting method of function setup
mode – 4.1.1 RECIPE selecting mode conversion (Page 17) for more
information.
22
① Press EDIT button to show the EDIT screen on the standby mode.
② Press ▶ button once to move from ‘Stp01’ to RECIPE item in order to
delete the selected RECIPE.
③ Press ▼ button while VACUUM button is being pressed on the RECIPE
item.
④ Press ▶ button to delete the RECIPE.
The RECIPE item with setup
value reset is showed on the LCD
⑤ Press EDIT button to convert to standby mode.
Refer to ‘4.2 RECIPE setup method – 4.2.1 RECIPE registration – [1]
standard RECIPE registration’ (Page 19) to register RECIPE.
23
[2] STEP deletion
Following is an example of the deletion method by each STEP.
Before converting to EDIT mode, RECIPE items to be registered or
deleted should be selected.
Refer to ‘4.1 converting method of
function setup mode – 4.1.1 RECIPE selecting mode conversion
(Page 17) for more information.
① Press EDIT button to show the EDIT screen on the standby mode.
② Press ▲ or ▼ button to move from ‘Stp01’ to STEP to be deleted.
③ Press ▼ button while VACUUM button is being pressed.
④ Press ▶ button to delete the STEP. The STEP item is showed on the
LCD.
Here, existing ‘Stp04’ setup value automatically moves to ‘Stp03’
item.
⑤ Press EDIT button to convert to standby mode.
Refer to ‘4.2 RECIPE setup method – 4.2.1 RECIPE registration – [2] STEP
additional insertion’ (Page 21) to additionally insert STEP
24
Appendix
Button description
■ START/STOP
Operating or stop button of set RECIPE
■ EDIT
Editing button of RECIPE item
■ Left(◀) Right(▶)
Cursor moving button among STEP items in EDIT mode
Top (▲) Bottom(▼)
■ VACUUM
Number variation button by items in EDIT mode
Fixing or discharging button of the sample put on top of the Chuck
Stores the set value from EDIT mode
■ ENTER
Button to convert to standby mode after storing the set value from
RCP SEL/skip mode
▪ RCP SEL function
RECIPE selecting mode conversion button
▪ Skip function
■ RCP SEL/skip
Step skipping button in operating mode
Never use the skip function by each step in case where the
Acceleration time is set. The product may malfunction.
▪ Digit set function
Digit selecting button by items in EDIT mode
▪ PAUSE function
■ PAUSE/digit sel
Operating time stoppage (motor is continuously operating)
or the time stoppage discharge (properly operating by
RECIPE setup) button in RECIPE operation mode
Never use the PAUSE function by each step in case where
the Acceleration time is set.
The product may malfunction.
25
Coating
■ Coating Method
Once RECIPE is set, explain how to perform coating.
① If you have sample, find the appropriate solution and a Chuck that is in the size of sample.
② Open the cover and insert the Chuck into the Chuck Holder.
③ The following LCD standby screen shows when the power switch on the back of the
product is turned on.
If the RECIPE is not registered yet, register first. Refer to the ‘4.2 RECIPE
setup method’ (Page 18) for more information.
④ Select the RECIPE to be used after pressing the RCP SEL/skip button.
Refer to the ‘4.1 function setup mode conversion method – 4.1.1 RECIPE
selecting mode conversion’ (Page 17) for more information about RECIPE selection.
⑤ After RECIPE selection is completed, put on a sample to be coated on the surface of Chuck.
The sample should be put on the Chuck balanced. Be cautious, since there is a
danger of getting injured or the product getting damaged, if the operation takes place
without the complete vacuum condition of the sample.
⑥ When the Vacuum button is pressed, the sample gets settled by the vacuum. At this
time, the signal ‘V’ indicating the turning on of Vacuum appears on the LCD
⑦ Close the cover after injecting the coating solution on the sample.
⑧ To start coating, press the START/STOP button.
⑨ After the coating is done, open the cover and press the Vacuum button once more.
At this time, the Vacuum is discharged and the ‘V’ signal disappears,
⑩ Use (Tweezers) to take sample out.
Once all coating process is compete, clean Bowl and Chuck. For more information,
Refer to ‘Cleaning Instructions’ on the following page.
26
Cleaning Instructions
Cleaning Period
■ Bowl Cleaning
Must be cleaned after each use.
■ Chuck Cleaning
Must be cleaned after each use.
Cleaning Method
Bowl 및 Vacuum Chuck
① After use, turn the power off.
Cleaning
② Wear a pair of chemical-proof gloves and use a cleanroom wiper to wipe off acetone, methanol, and DI
Water in the order listed. The Chuck must be cleaned
on both front and rear surface
③ Use N2 or AIR GUN to blow-clean inside Bowl and
surface of Chuck.
When
cleaning
surface
of
and
Chuck
storing,
from
use
caution
scratches.
If
to
protect
surface
is
scratched, sample may not be completely vacuumed.
Using acetone for too long to clean the Bowl, the
painting inside the Bowl may peel off. Use methanol to
clean after acetone and wipe the Bowl off with DI.
Perform cleaning in a well-ventilated place and use
caution as acetone and methanol are combustible and
may cause fire.
27
Troubleshooting
Check the following contents first when there happens to be a problem. You
should request for the A/S, if the problem still exists
Q1. The power does not come on even with the power switch turned on.
A1. Check the following in sequence.
First, check if the power cord is connected properly. If the power still does not come on,
check and see if the fuse is cut.
If the fuse is cut, it could be identified visually.
Replace the fuse with a spare one after removing the cut fuse in the fuse box.
▶
▶
▶
▶
▶
Q2. The ‘V’ signal does not show on the LCD when the VACUUM button is pressed with
the sample put on the Chuck. Or the ‘V’ signal does not disappear.
A2. Check the following in sequence.
• If the ‘V’ signal does not show,
First, if the Hole of the Chuck is blocked, clean it with acetone, methanol, and DI Water in
sequence, and then dry it with N2 or Air Gun.
Please wear approved clothes and gloves when using the chemicals such as
acetone and methanol. Be cautious, since the chemicals could cause serious
damage to skin and eyes when contacted.
28
• If the ‘V’ signal does not disappear,
Make an inquiry by phone, since the VACUUM sensing control volume device has been
touched.
Q3. LCD power does not turn on.
A3. You should request for A/S, since the power is not being supplied.
Q4. When the START button is pressed, the motor does not operate or operate smoothly.
A4. Check the following in sequence.
• If the motor does not operate,
If the motor does not operate when the START button is pressed after the ‘V’ signal appeared
on the LCD, request for A/S since the Power Board is out of order.
• If the motor does not operate smoothly,
Checking method: You should check and see if the motor operates properly, after installing
the Chuck on the shaft of the motor and operating it artificially. If the motor does not operate
properly, request for A/S since foreign substances has gotten into the shaft of motor
Q5. The motor of SPIN-3000A does not operate.
A5. Refer to A2.
Close the cover and press the START button.
If only the set time elapses
turn off the power and wait for 10 seconds, then turn on the power again.
Q6. When cleaning, chemicals leaks to the floor or fills up inside the Bowl.
A6. Request for A/S since the tube is cut off or blocked.
Q7. Function button does not get pushed down.
A7. You should request for A/S, since the button is defective, or does not get pushed down
caused by long use, or the button is damaged by pressing it with something else other than
fingers.
29
Specification
SPIN-1200D
Substrate Size
Piece~4”
Spin State
20 Recipes,
50 Steps per Recipe
Motor Control
DC Motor
Spin Speed
Max. 8,000rpm
Tolerance of Spin Speed
±3%
Acceleration Speed
Max. 3,000rpm
Bowl
8” Anodized Al
Pump
Oil-less Vacuum Pump
Vacuum Pressure
650mmHg
Setting-up of Time
0.1~999sec
Batch Type
Single Wafer Processing
Display
20 ⅹ 4 Mono LCD
Power
Single-Phase, AC 220V, 60Hz, 5A
Control Board
Micro Controller
Dimension(mm)
360ⅹ264ⅹ230
30
Customer Service
When requesting a service/repair from MIDAS SYSTEM, follow the steps below:
Free Service
Repairs are provided for free under warranty. Contact the Customer Service Division to report
the problem and discuss repair measures. Repair may be done by dispatching service
representatives or sending in parts.
•
Dispatching service representatives
- If device is used under normal conditions, service charge and trip charge are not billed.
- If certain parts must be replaced, the parts must be mailed in for an onsite repair in the
company.
•
Sending in parts
- If device is used under normal condition, parts and postage are not charged.
- Mail in the parts in a box along with a description of trouble, name of sender, company
name, and telephone number.
Charged A/S
Types of available repairs are as described under Free service.
•
Dispatching service representatives
- If device is used under normal condition, service charge and trip charge are not billed.
- If certain parts must be replaced, the parts must be mailed in for an onsite repair in the
company.
•
Sending in parts
- If device is used under normal conditions, parts and postage are not charged.
- Mail in the parts in a box along with a description of trouble, name of sender, company
name, and telephone number.
Packaging and Delivery
•
As this device is sensitive to impact, use enough packing protectors on the bottom of
your box and around all sides.
•
If you use a courier service, indicate ‘Fragile.’ If parts are damaged during delivery,
contact your courier for compensations.
Customer Service Center
•
Address: 589 Yongsan-dong Yuseong-gu Daejeon Korea 305-500
•
Tel: +82-42-936-7620,
•
Web: www.aligner.co.kr
Fax: +82-42-936-7623
Email: peter@aligner.co.kr
31
Warranty
MIDAS SYSTEM always promises optimal services. To request a service from the
Customer Service Division, please refer to the following information.
Warranty Policy
If the product is operated under normal conditions, the Maker shall cover any defects with the
product’s material or manufacture technology under warranty. If a product or a part is
considered defective, it shall be repaired at no charge or replaced. The replacement may be a
new product or a refurnished product.
Free Service
Provided when a trouble is caused by factory defect(s) during warranty period.
•
Troubles caused during warranty period:
- If product is used properly
- If LCD window on controller does not turn on
- If motor does not revolve
- If Vacuum Pump does not operate
- In case any other fails to operate
Charged Service
Free service is not available if product is damaged intentionally, by incautious or careless
operation, unauthorized replacement of part(s) and/ or labor(s), or unauthorized repair(s).
•
If product is not used under normal conditions:
- If safety suggestions are not observed
- If rated utilities are not used
- If problems are caused by improper handing
- If the size of sample does not fit the size of Chuck
Ex) If a fragmented sample is used in a 100mm Chuck.
If a 75mm sample is used in a 100mm Chuck.
•
Unauthorized Repair
- If a product is disassembled, repaired, or improved by and unauthorized operator
using unauthorized parts.
※
In this case, all service are Charged even if the product is under warranty
Warranty Period
Free services are available for “1 year” from the date of delivery.
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Warranty Procedure
If a service or repair is requested from MIDAS SYSTEM, the following procedures are applied:
Free Service
Repairs are provided for free under warranty. Contact the Customer Service Division to report
the problem and discuss repair measures. Repair may be done by dispatching service
representatives or sending in parts.
•
Dispatching service representatives
- If device is used under normal conditions, service charge and trip charge are not billed.
- If certain parts must be replaced, the parts must be mailed in for an onsite repair in the
company.
•
Sending in parts
- If device is used under normal condition, parts and postage are not charged.
- Mail in the parts in a box along with a description of trouble, name of sender, company
name, and telephone number.
Charged A/S
Types of available repairs are as described under Free service.
•
Dispatching service representatives
- If device is used under normal condition, service charge and trip charge are not billed.
- If certain parts must be replaced, the parts must be mailed in for an onsite repair in the
company.
•
Sending in parts
- If device is used under normal conditions, parts and postage are not charged.
- Mail in the parts in a box along with a description of trouble, name of sender, company
name, and telephone number.
Packaging and Delivery
•
As this device is sensitive to impact, use enough packing protectors on the bottom of
your box and around all sides.
•
If you use a courier service, indicate ‘Fragile.’ If parts are damaged during delivery,
contact your courier for compensations.
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