GoToMyPC
TM
Like being there.
Complete Security with GoToMyPC
GoToMyPC provides the highest built-in security so that you can confidently access your computer from
anywhere. For added security, there are a few things you can do.
Keep Your Password and Access Code Secure
Maintaining strict password security is the best way to protect your GoToMyPC account and host
computer:
GoToMyPC requires that your account password and access code be at least eight characters long and
include both letters and numbers. When choosing your account password and access code, do not use
common or easily guessed words. For the highest level of security, your account password and host
computer access code should be different.
Don't share your account password with anyone and change it regularly. If you feel that your account
password has been compromised, you should change it immediately by going to the My Account section of
the GoToMyPC Web site, selecting Edit and entering a new account password.You can change your access
code from your host computer by right-clicking the GoToMyPC system tray icon (usually located in the
lower-right corner of your screen near the clock), and selecting Preferences > Security > Change Access
Code.
One of the great features of GoToMyPC is the ability to access your computer from anywhere, such as
public Internet computers. When using shared or public computers, you should NOT select GoToMyPC's
"Remember Me" feature to log in automatically. Additionally, you should not use your Web browser's "auto
complete" feature to remember your login information.
Protect Your Host Computer During Your Session
GoToMyPC has several features you can use during your session to make sure that your host
computer remains secure:
Use the Screen Blanking feature to prevent someone at your host computer from viewing your activity.You
can enable this feature from your host computer by right-clicking the GoToMyPC system tray icon (usually
located in the lower-right corner of your screen near the clock) and selecting Preferences > Security > Blank
out screen while connected. Alternatively, you can simply turn off your host computer's monitor, although
your screen activity will become visible to anyone who may turn on your monitor.
Use the Keyboard and Mouse Locking feature to prevent others from using your host's mouse and
keyboard when you are remotely connected.You can enable this feature from your host computer by
right-clicking the GoToMyPC system tray icon (usually located in the lower-right corner of your screen near
the clock) and selecting Preferences > Security > Lock host keyboard and mouse. This feature may not be
© 2001 Expertcity, Inc. All Rights Reserved.
5385 Hollister Avenue Santa Barbara, CA 93111 Voice: 805.690.6400 Fax: 805.690.6471
available from some operating systems.
Make sure you have virus-protection software on your host and client computers if you plan to transfer
files. With GoToMyPC, you cannot transfer viruses and worms simply by viewing your host computer.
This provides better security than other remote-access methods such as a VPN. However, as in any
networked environment, you should use virus protection when transferring files between computers.
Using a personal firewall is not necessary with GoToMyPC, but we recommend that you use one for
general Internet security.
For more information about using personal firewalls such as ZoneAlarm™ with GoToMyPC, refer to online Help at
http://www.gotomypc.com/help/index.html.
Use Safety Features When Inviting Guests
The Invite Guest to PC feature is a great way to show your computer to other people and
collaborate remotely. It also comes with several integrated security features:
Guest access is one-time only, so you can be assured that previously invited guests do not have
continued access to your computer. For further security, GoToMyPC allows only one outstanding
invitation, and you can cancel the invitation at any time.
When a guest you invited attempts to connect to your computer, you will receive an on-screen notice
and the GoToMyPC icon will change from white to green.You must approve the access before the guest
can connect. Remember that you always retain control of the session and can disconnect the guest at
any time.
You choose the expiration period for each invitation so you know when to be available when your guest
arrives.The invitation expires if the guest does not connect to your computer within your designated
period. Because the invitation automatically expires, your guest cannot attempt to connect when you are
away from your computer.
You choose the level of access to grant your invited guests.To limit a guest's access to your computer,
grant the guest view-only control. Alternatively, you can allow full control of your keyboard and mouse.
End Your Sessions Completely
Make sure to end your GoToMyPC sessions completely when you are finished by closing the
Viewer and logging out of the GoToMyPC Web site.You can also take the following precautions:
Be certain to not leave your session unattended.This is especially important if you are at a shared or
public computer.
When you log out, remember that the last programs you were working on remain showing on your
host computer. Make sure to close any sensitive documents or programs before you end your session.
If you use the Screen Blanking feature, make sure to disconnect from your GoToMyPC session;
otherwise, your host screen will be blank when you return to your host location.
© 2001 Expertcity, Inc. All Rights Reserved.
5385 Hollister Avenue Santa Barbara, CA 93111 Voice: 805.690.6400 Fax: 805.690.6471
If your host computer is running Windows 2000 or Windows NT, you can optionally lock the computer
when your GoToMyPC session ends.This prevents someone at your host computer from using your
computer after your session ends.You can enable this feature from your host computer by right-clicking
the GoToMyPC system tray icon (usually located in the lower-right corner of your screen near the clock)
and selecting Preferences > Security > Lock host computer upon disconnection.
For more information about these features, refer to online Help at http://www.gotomypc.com/help/index.html
How GoToMyPC Ensures Your Security
You can be confident that GoToMyPC ensures your privacy and security.The following features
are built into GoToMyPC so you don't need to do anything to obtain their benefits:
Encrypted Data 128-bit Advanced Encryption Standard (AES) encryption means that your data is secure.
We encrypt the data from your sessions, file transfers, keyboard input and chat text so other people
can't intercept, decode and view your data.To ensure your privacy, your session data is visible only to you
and is not stored on GoToMyPC servers.
Secure Web Site Our SSL-protected Web site secures your passwords through end-to-end
authentication.This means that other people can't intercept and use your passwords.To protect your
account, the GoToMyPC Web site prompts you to log back in if we detect no recent activity. As an
additional measure of security, our servers are kept in secure areas with access limited only to authorized
personnel.
Strong Password Policies To protect you from using an easily compromised password, we require that
your account password and access code be at least eight characters long and include both letters and
numbers.To supplement your account password, we require that you use a unique access code to
connect to your host computer.This unique access code resides only on the host computer and is never
transmitted or stored on GoToMyPC servers. Additionally, we restrict access to your account for five
minutes after three unsuccessful log-in attempts.
Prompt Access Notification You receive notification whenever your host computer is being accessed. In
addition, you can use the Connection History section of the GoToMyPC Web site to see when you last
accessed your computer.
Secure Software The GoToMyPC architecture allows only one person at a time to access your computer.
In addition, at the end of your session, the GoToMyPC software deletes itself from the client computer
so there is nothing left behind on shared or public computers.
Robust Guest Invitation Feature You decide when to allow access to your computer by a guest. In addition, you control the amount of access a guest has to your computer through features such as a limited
invitation period and a view-only support option.
Strong Privacy Policy GoToMyPC has a strong privacy policy and is a licensee of the TRUSTe privacy
program. We are committed to your privacy and security.
If you feel your security or privacy has been compromised, please contact Customer Care at (888) 259-3826.
You can also reach us at [email protected].
© 2001 Expertcity, Inc. All Rights Reserved.
5385 Hollister Avenue Santa Barbara, CA 93111 Voice: 805.690.6400 Fax: 805.690.6471
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