Tripp Lite USB 3.0 Laptop Dual Head Docking Station - HDMI and DVI Video, Audio, USB Hub Ports and Ethernet

Tripp Lite USB 3.0 Laptop Dual Head Docking Station - HDMI and DVI Video, Audio, USB Hub Ports and Ethernet
Owner’s Manual
USB 3.0 Dual Head
Docking Station
Model: U342-DHG-402
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1111 W. 35th Street, Chicago, IL 60609 USA • www.tripplite.com/support
Copyright © 2014 Tripp Lite. All rights reserved.
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Product Features
• USB 3.0 is 10 times faster than USB 2.0 and supports data transfer
rates of up to 5 Gbps
• Backward compatible with USB 2.0 and 1.1
• DVI-I and HDMI ports for connection of external monitors
• A VGA monitor can be connected to the DVI-I port using a DVI-to-VGA
adapter, such as a Tripp Lite P556-Series cable
• A DVI monitor can be connected to the HDMI port using an HDMI-to-DVI
adapter, such as a Tripp Lite P566-Series cable
• Supports video resolutions of up to 2048 x 1152
• Automatically resumes operation from hibernation and suspend modes
• Gigabit Ethernet port supports true 10/100/1000 Mbps network speeds
• IEEE 802.3az (Energy Efficient Ethernet) compliant
• Supports full duplex and half duplex operations
• Supports IPv4 and IPv6 pack Checksum Offload Engine (COE) to reduce
CPU loading
• Supports Wake-on LAN, VLAN tagging and Auto-MDIX
• Two USB 3.0 and four USB 2.0 hub ports for connection of additional
USB peripherals
• One USB 3.0 port supports USB Battery Charging (BC) specification 1.2,
allowing it to provide 1.5 amps of power for faster charging of mobile
devices
• 3.5 mm Mini Stereo jacks for connection of speaker and microphone
• Compatible with Windows® XP, Vista, 7, 8 and 8.1
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System Requirements
• Windows® XP (32-bit), Vista (32- and 64-bit), 7 (32- and 64-bit),
8 (32- and 64-bit) or 8.1 (32- and 64-bit)
• Available USB port (USB 3.0 required for USB 3.0 speeds)
• VGA*, DVI or HDMI monitor
• 1.6 GHz Single Core processor (DVD playback on the add-on monitor
requires a 2.0 GHz Dual Core processor)
• 1 GB RAM
• 30 MB of available disk space
* Requires a DVI-to-VGA adapter, such as a Tripp Lite P556-Series cable
Package Contents
• U342-DHG-402
• External Power Supply (Input: 100-240V, 50/60 Hz, 0.8A Output: 5V, 4A)
– 6 ft.
• USB 3.0 A/B Cable – 3 ft.
• Driver CD
• Owner’s Manual
Optional Accessories
• P312-Series 3.5 mm Mini Stereo Audio Cables
• P556-Series DVI-to-VGA Adapter Cables
• P561-Series DVI-D Single Link Cables
• P566-Series HDMI-to-DVI Adapter Cables
• P568-Series High-Speed HDMI Cables
• U022-Series USB 2.0 A/B Device Cables
• UR022-Series Reversible USB 2.0 A/B Device Cables
• U322-Series USB 3.0 A/B Device Cables
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Product Overview
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Product Overview
1 Power LED – Illuminates when unit is connected to the external power
supply and powered on.
2 USB LED – Illuminates when a USB device is connected.
3 USB 3.0 Ports – Connect up to two USB 3.0 SuperSpeed devices. The
bottom USB 3.0 port supports USB Battery Charging (BC) specification
1.2, allowing it to provide 1.5 amps of power for faster charging of
mobile devices.
4 Speaker and Mic Jacks – 3.5 mm Mini Stereo audio ports.
5 USB 2.0 Ports – Connect up to four USB 2.0 High-Speed devices.
6 RJ45 Port – Connect to a 10/100/1000 Mbps network.
7 DVI-I Port – Connect a DVI monitor. A VGA monitor can be connected to
this port by using an adapter, such as a Tripp Lite P556-Series cable.
8 HDMI Port – Connect an HDMI monitor. A DVI monitor can be
connected to this port by using an adapter, such as a Tripp Lite
P566-Series cable.
9 USB 3.0 Type B Port – Connect the unit to a computer using the
included USB 3.0 A/B cable.
10 Power Jack – Connect the included power supply here and plug it
into a Tripp Lite Surge Protector, Power Distribution Unit (PDU) or
Uninterruptible Power Supply (UPS).
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Installation
Note: Do not connect the U342-DHG-402 to your computer until you have installed
the product driver.
1 Insert the CD that came with the product into your computer’s CD
drive. If your computer does not have a CD drive, you can download the
product drivers at www.tripplite.com/support.
2 Locate the driver applicable to your computer’s operating system and
run it.
3 Follow the installation prompts that appear.
4 When finished, connect the U342-DHG-402 to an available USB port on
your computer using the included USB 3.0 A/B cable. Upon connecting
the unit to your computer, the device driver will finish installing.
5 You may be required to restart your computer to complete the
installation.
6 Once installation is complete, you can connect your monitor,
10/100/1000 Mbps network, USB devices and audio devices.
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Display Configuration
Below are some additional settings that are available via the display adapter
right-click menu.
Note: The settings available in this right-click menu may vary depending on your
operating system.
DisplayLink
Manager
Check for
Updates
USB 3.0
Dual Video
Dock
Audio Setup
Video Setup
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Opens the About DisplayLink Manager box, which displays the current
version number.
Connects to the Internet, checks for newer versions of the DisplayLink
software and downloads them if available.
Provides a menu with a list of settings for each monitor connected to
the docking station.
• Screen Resolution – Click this option to bring up a list of available
screen resolutions for the add-on monitor. Select the desired
resolution from the list.
• Screen Rotation – This setting allows you to rotate the screen
according to your desired orientation.
• Extend – Extend the desktop to the corresponding monitor.
• Extend To – This setting allows you to select the direction to which
to extend the add-on monitor: Right, Left, Up, Down.
• Set as Main Monitor – This setting allows you to make the add-on
monitor the primary display.
• Notebook Monitor Off – This setting appears on laptop computers
only and allows you to turn off the laptop monitor, leaving only the
add-on monitor displayed.
• Mirror – This setting allows you to mirror the video of the primary
display to your add-on monitor so that the same thing is displayed
on both screens.
• Off – This setting turns off the add-on monitor.
• Optimize for Video – When playing video content on an add-on
monitor, this setting can help to improve playback performance.
Note: Text may appear less clear when this is enabled.
• Fit to TV – When using your display adapter to connect a TV to your
computer, the desktop may not always completely appear on the
screen. This setting can be used to adjust the picture to display
properly.
Opens your computer’s sound settings screen.
Opens your computer’s display settings screen.
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Display Configuration
In addition to the display adapter right-click menu, Windows Vista and 7
users can press the Windows key
and P key P at the same time to pull
up the menu below, which quickly allows you to switch the display settings.
Note: Only Mirror mode is supported under Windows Vista Display Driver Model
(WDDM) mode. In addition, the Aero Experience (Flip 3D effect) will be disabled under
Windows Vista Display Driver Model (WDDM) mode as long as the display adapter is
connected.
Extending Video to the Add-On Display
To extend the video of the primary monitor to the add-on monitor, follow the
steps below:
1 Open your computer’s Display Settings page.
2 Select the monitor icon that represents the add-on display you wish to
change, or choose the add-on display from the drop-down menu. The
primary display is always icon 1.
3 Once you’ve selected the monitor icon for the add-on display, check
the checkbox to extend video onto the monitor, or select the extension
option from the drop-down list.
4 Drag the monitor icons in the Display Settings page so that they are
positioned to replicate the location of the actual displays. For example,
if display 1 is directly to the left of display 2, the monitor icons should
be positioned that way. This affects which side of the screen the mouse
is allowed to move to the next display from, and is therefore essential to
ensure smooth mouse movement between displays.
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Display Configuration
5 Click the Apply button to activate the changes. The computer video will
now be extended from the primary display to the add-on display.
Note: When playing a DVD, it is recommended that you play the DVD on a monitor
connected to the computer via standard cabling and not an add-on monitor connected
via the docking station. If you need to play a DVD on an add-on monitor, you must
have a 2.0 GHz Dual Core CPU with 1GB of RAM, and the screen resolution must be
set to 800 x 600 with 32-bit color. DVD content can only be displayed on one add-on
monitor at a time.
Mirroring Video on the Add-On Display
To display the same thing on both the primary and add-on display, follow the
steps below:
1 Open your computer’s Display Settings page.
2 Select the monitor icon that represents the add-on display you wish to
change, or choose the add-on display from the drop-down menu. The
primary display is always icon 1.
3 Uncheck the box next to Extend the desktop onto this monitor, or select
the option from the drop-down menu to duplicate the display, and then
click the apply button.
Note: In Mirror mode, the add-on display settings are limited by those of the primary
display. If the primary display only supports a resolution of 1280 x 1024, the add-on
monitor will be limited to a resolution of 1280 x 1024 or less.
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Display Configuration
Making the Add-On Display the Primary Display
To make the add-on display the primary display for the computer, follow the
steps below:
1 Open your computer’s Display Settings page.
2 Select the monitor icon that represents the add-on display you wish to
change, or choose the add-on display from the drop-down menu. The
primary display is always icon 1.
3 Check the box next to This is my main monitor and click the Apply
button to make the add-on display the primary display for the computer.
Note:
• Some computers require you to unselect the original primary display before setting a
new primary display.
• Once it is set as the primary display, the add-on display will continue to be the
primary display as long as it is connected to the computer. Once it is disconnected,
the primary display will default back to the monitor connected to the computer via
standard cable.
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Troubleshooting
Q:Why is the display on the add-on monitor blank?
A: If the monitor power LED is Green, wait a moment for the monitor to
display the video, as it may take some time for the video to be displayed
on the add-on monitor. If after a few minutes the video does not display,
restart your computer. Also, make sure the computer is not in standby or
hibernation mode, which will cause the add-on monitor to be blank.
If the monitor power LED is Red, check if the connection is properly
made. If the connection is fine and the problem still exists, uninstall the
driver, unplug the adapter and reinstall the driver.
Q: Why is the add-on monitor flickering?
A: This is usually caused by a low refresh rate. When in Mirror mode,
increase the refresh rate of the main monitor. This will in turn increase the
refresh rate of the add-on monitor, which should stop the flickering. When
in Extended mode, increase the refresh rate of the add-on monitor.
Q: When I play an MPEG file by Windows Media Player on the
extended monitor, why does the display become abnormal when I
switch it to full screen mode?
A: If you are operating Windows XP SP1, upgrading to SP2 will solve this
problem.
Q: Why doesn’t the video display properly when in Full-Screen mode?
A: Try the following tips to improve the smoothness of the movie playback:
• Reduce the resolution of the display to 640 x 480 or 800 x 600.
• Use the adapter in Extended mode.
• Terminate any other CPU intensive applications running on the
computer.
• As some media players require DirectX hardware support to correctly
operate, try a different media player which requires less DirectX
support.
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Troubleshooting
• Drag the media player to the add-on screen and close the player.
Restart the player and it should open on the add-on monitor. Now try
playing the media file again.
• Try reducing the hardware acceleration level of the primary display
(NOT the add-on monitor) to levels 1, 2 or 3 and restarting the media
player. The hardware acceleration can be found by right-clicking on
your desktop and clicking “Properties > Settings > Advanced >
Troubleshoot.”
• The video playback may be unusual when the add-on monitor is
mirroring the primary display and there is another extended screen
connected to the computer. The extended screen must be disabled
before the content will be correctly cloned to the add-on monitor.
Q: In Extended mode, why does the add-on monitor have a black
border around the desktop?
A: This happens when the resolution used by the add-on monitor is larger
than the resolution used by the primary monitor. To solve this problem,
configure the add-on monitor to use the same resolution as the primary
monitor.
Q: In Extended mode, why does the cursor disappear?
A: If you’re in Extended mode but have not yet connected the add-on
monitor, the desktop will still pan to the add-on monitor. It’s possible that
your cursor has moved to the extended desktop and is no longer visible
on the primary display. When this occurs, try the following:
• Connect the add-on monitor to the docking station. You should be able
to see the mouse cursor once the computer screen is displayed.
• Move your mouse to try and drag the cursor back onto the primary
monitor.
• Unplug the docking station from the computer to restore the cursor.
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Specifications
Feature
Source Connector
Display Connector
Gigabit Ethernet
Connector
USB 3.0 Hub Ports
USB 2.0 Hub Ports
Audio Ports
RAM
Power
Consumption
Supported
Operating Systems
Supported Video
Resolutions
(Note: Interlaced
and reduced blanking
modes are not supported)
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Specification
USB A Male (via the included USB cable)
DVI-I Female, HDMI Female
RJ45 Female
2 x USB A Female
4 x USB A Female
2 x 3.5 mm Mini-Stereo Audio
1 GB RAM
Operating Power: 14.43W
Suspend Mode Power: 1.95W
Windows XP (32-bit), Vista (32- and 64-bit),
7 (32- and 64-bit), 8 (32- and 64-bit) and
8.1 (32- and 64-bit)
16-Bit
32-Bit
Resolution
Refresh Rate
Refresh Rate
640 x 480
60, 72, 75, 85
60, 72, 75, 85
800 x 600
56, 60, 72, 75, 85 56, 60, 72, 75, 85
1024 x 768
60, 70, 75, 85
60, 70, 75, 85
1280 x 720 (720p) 60
60
1280 x 768
60, 75, 85
60, 75, 85
1280 x 800
60
60
1280 x 1024
60, 75, 85
60, 75
1366 x 768
60
60
1400 x 1050
60, 75, 85
60, 75, 85
1600 x 1200
60
60
1680 x 1050
60
60
1920 x 1080
60
60
(1080p)
1920 x 1200
60
60
2048 x 1152
60
60
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Warranty and Warranty Registration
1-Year Limited Warranty
Tripp Lite warrants its products to be free from defects in materials and workmanship for a 1-year
period from the date of retail purchase by end user.
Tripp Lite’s obligation under this warranty is limited to repairing or replacing (at its sole option) any
such defective products.To obtain service under this warranty you must obtain a Returned Material
Authorization (RMA) number from Tripp Lite or an authorized Tripp Lite service center. Products must
be returned to Tripp Lite or an authorized Tripp Lite service center with transportation charges prepaid
and must be accompanied by a brief description of the problem encountered and proof of date and
place of purchase. This warranty does not apply to equipment which has been damaged by accident,
negligence or misapplication or has been altered or modified in any way, including opening of the
unit’s casing for any reason. This warranty applies only to the original purchaser who must have
properly registered the product within 10 days of retail purchase.
EXCEPT AS PROVIDED HEREIN, TRIPP LITE MAKES NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some
states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s)
or exclusion(s) may not apply to the purchaser.
EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL TRIPP LITE BE LIABLE FOR DIRECT, INDIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT,
EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, Tripp Lite is not liable for any
costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of software,
loss of data, costs of substitutes, claims by third parties, or otherwise.
Warranty Registration
Visit www.tripplite.com/warranty to register the warranty of your new Tripp Lite product. You’ll be
automatically entered into a drawing for a chance to win a FREE Tripp Lite product!*
* No purchase necessary. Void where prohibited. Some restrictions apply. See website for details.
Warning!
Use of this equipment in life support applications where failure of this equipment can reasonably
be expected to cause the failure of the life support equipment or to significantly affect its safety
or effectiveness is not recommended. Do not use this equipment in the presence of a flammable
anesthetic mixture with air, oxygen or nitrous oxide.
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Warranty and Warranty Registration
FCC Notice, Class B
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Any changes or modifications to this equipment not expressly approved by Tripp Lite could void the
user’s authority to operate this equipment.
WEEE Compliance Information for Tripp Lite Customers and Recyclers (European Union)
Under the Waste Electrical and Electronic Equipment (WEEE) Directive and implementing
regulations, when customers buy new electrical and electronic equipment from Tripp Lite
they are entitled to:
• Send old equipment for recycling on a one-for-one, like-for-like basis (this varies
depending on the country)
• Send the new equipment back for recycling when this ultimately becomes waste
Tripp Lite follows a policy of continuous improvement. Product specifications are subject to change
without notice.
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1111 W. 35th Street, Chicago, IL 60609 USA • www.tripplite.com/support
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